Rated 8.5
Strongly recommend: 72%Neutral: 14%Don't recommend: 13%8.5
72% strongly recommend
162 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,864
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Atlanta Buckhead
1800 Howell Mill Road
Atlanta, GA 30318
770.928.2276
Atlanta Perimeter
5909 Peachtree Dunwoody Rd
Atlanta, GA 30328
770.928.2276
Johns Creek
6470 E. John's Crossing
Johns Creek, GA 30097
770.928.2276
Marietta
711 Canton Rd
Marietta, GA 30060
770.928.2276
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22 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
0
2
Age 37 - 39
3 IVF
Endometriosis
Tubal Blockage
European
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
we only saw our doctor [Dr. Andre Denis] at the beginning of the cycle and the end of the cycle - he was never involved in the day-to-day...We found out pertinent statistics to our cycles AFTER critical decision points. For example, we were not verbally informed of the survival rates of embryos from the thaw...until after we didn't have one of our two embryos survive the thaw on transfer day. For me personally, I like to know more information rather than less so I can manage my expectations. 2) We had three failed cycles and each time we found out from someone we didn't know. Dr. Denis said this is normal for doctors not to be the ones to share the news and got defensive when we brought it up. I am not s
While everyone was nice, the communication between different people playing a role in your cycle [at ACRM] was annoying at best and catastrophic at worst. This is important because we only saw our doctor at the beginning of the cycle and the end of the cycle - he was never involved in the day-to-day. Here are some of the smaller things that would make the practice more patient-centric (this feedback has been shared with ACRM): 1) Electronic SIgnature software (like Docusign) for all of the paperwork. Coming into the office or printing and finding a notary was extremely cumbersome. 2) Adhering to 24 hour email response/phone call time. This was not with our second nurse Meghan, but this was a big issue that left me hanging multiple times with our first nurse. 3) Having the patient's team completely on the same page. Namely, if the doctor says things like "supplements and acupuncture aren't necessary," but then the nurse says otherwise, it is confusing. 4) Providing patients with a folder or website with all pertinent information in one place like: phone numbers and contact info for their team at ACRM, Info for the Pharmacy, injection guides, pertinent st
How was your experience with Andre Denis at ACRM?
When you are one on one with Dr. Denis he seems to exhibit understanding and compassion. For the first three egg retrievals before the transfer process, we left feeling optimistic about next steps and grounded in a firm outcome of what happened during the last cycle. We also never felt rushed and he answered all the questions we brought to him. He is not the right doctor for you, however, if you like more grounded statistics and forthcoming details of the process. While he will answer all the questions you ask, when you are going through any piece of this for the first time, you might not know what to ask. Additionally, our last conversation did not go well with him and ultimately cemented our decision not to go back to him at all in the future. While my husband and I both know IVF doesn't mean the outcome of having a baby, there are two places where we feel let down by him: 1) Dr. Denis had clearly stated in an earlier debrief in March, "I feel confident you have one child between these two embryos." We did not have a child between those two embryos and now know that potential was misrepresented and overstated. When questioned about this, Dr. Denis got defensive and said, "This is just biology rearing it's ugly head." I would have rather heard that in March than be filled with false expectations. 2) We did not have critical information at key times in our cycles which could have impacted our decisions. Without going into vivid detail, we became aware of things that could go wrong AFTER they could go wrong, leaving us with few if any options. For people with large amounts of embryos, this might be less pertinent. We had fewer embryos and EVERY decision point was crucial. While there might be lines buried deep in consent forms of risks, some of the outcomes we got were never brought up in initial conversations. When we brought his up, twice, he mentioned it was in the consent forms.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
If you like to by assuaged with hope and have unlimited funds to put towards this journey, Dr. Denis will be a good fit for you. If you prefer someone who speaks more accurately and thoroughly, he is not the right fit for you. Additionally, if you do choose Dr. Denis, I would recommend having a lawyer read your consent forms with you to walk you through all of the key points.
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
When we were in the same physical location with Dr. Denis, we found him to be engaging and thoughtful. This is true of most of the staff we encountered (not all, but most). I would especially like to highlight nurses Patty and Ellie as well as Meghan (whom we had as the main contact on our last cycle). Working with them was always a positive experience. While everyone was nice, the communication between different people playing a role in your cycle was annoying at best and catastrophic at worst. This is important because we only saw our doctor at the beginning of the cycle and the end of the cycle - he was never involved in the day-to-day. Here are some of the smaller things that would make the practice more patient-centric (this feedback has been shared with ACRM): 1) Electronic SIgnature software (like Docusign) for all of the paperwork. Coming into the office or printing and finding a notary was extremely cumbersome. 2) Adhering to 24 hour email response/phone call time. This was not with our second nurse Meghan, but this was a big issue that left me hanging multiple times with our first nurse. 3) Having the patient's team completely on the same page. Namely, if the doctor says things like "supplements and acupuncture aren't necessary," but then the nurse says otherwise, it is confusing. 4) Providing patients with a folder or website with all pertinent information in one place like: phone numbers and contact info for their team at ACRM, Info for the Pharmacy, injection guides, pertinent statistics and FAQs for their procedure/cycle. Without these things, we go to Google. Those were the smaller things that are "nice to haves," but we also had bigger issues with communication that made us feel ever more like a number. 1) We found out pertinent statistics to our cycles AFTER critical decision points. For example, we were not verbally informed of the survival rates of embryos from the thaw...until after we didn't have one of our two embryos survive the thaw on transfer day. For me personally, I like to know more information rather than less so I can manage my expectations. 2) We had three failed cycles and each time we found out from someone we didn't know. Dr. Denis said this is normal for doctors not to be the ones to share the news and got defensive when we brought it up. I am not sure what the standard is in medicine for sharing bad news, but regardless - hearing the news from someone else always us with alot of questions after we got the news from someone else as they didn't know our whole story or context.
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
I stimmed three times - I had an endometrioma on one ovary, so was operating with only one ovary. Each cycle (I believe), he increased the dosage of Gonal F and Menopur. We added HGH the second and third cycles. I then would start Cetrotide for several nights followed by three trigger shots (one lupron, then the trigger, followed by another lupron). I got 8, 9, then 10 eggs each cycle (mainly from the one functioning ovary). For the transfer, I was on Estradiol for about three weeks with progesterone in oil added five days before the transfer until the last beta.
Describe your experience with your nurse at ACRM. (Assigned nurse: Meghan Kent)
For our first two cycles we had Tulsi - she has gotten good reviews from others on this site, but she was a disaster for us to work with. She seemed checked out and unresponsive (perhaps a moment in time for her, but that was our experience). Meghan Kent was our nurse for our third transfer and moving forward - she was a breath of fresh air. Super responsive, on top of things, and compassionate.
Describe your experience with ACRM.
Pros: -Facilities are very nice -Nursing staff is very very kind -All procedures seemed to run smoothly Cons: -Communication (see earlier large example with Dr. Denis, with the addition of smaller things like having to send consent forms to multiple people multiple times and lack of responsiveness from first nurse.) -Small improvements could make a big difference (things like electronic signatures, appointment reminders for monitoring visits, FAQs, etc)
Describe the costs associated with your care under Andre Denis at ACRM.
Each cycle, including ICSI and PGS testing, was around $14,000. Medications ran between $4000-6000, so around 20k per cycle. The transfer of one embryo cost around $4000 (slightly over). Medications for the transfer were covered by insurance.
Describe Andre Denis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Denis highly recommended ICSI and PGS testing to then only do eSET. I don't remember multiple embryos in one transfer being a conversation. Fresh transfers are also not an option. In retrospect, I wish we had the option of a fresh transfer as we lost one of our viable embryos in the freeze process.
What specific things went wrong at ACRM?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
Please see earlier comments.
0
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
6
6
Age 30 - 31
3 IUI
Anovulation
PCOS
Unexplained
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Carpenter] is very knowledgeable and kind but I wish there were greater attention to my case. I saw her *maybe* once a month during monitoring appointments so I did not feel like she was really involved or even really appraised of how the treatments were going. ... I started with timed intercourse and clomid bc I have PCOS. After getting no results, I was diagnosed with unexplained infertility and it was recommended that I try IUI.
Sometimes the front staff [ACRM] can be a bit cold, but the nursing team and finance people are great. ... The staff can be difficult to contact over the phone (don't miss the afternoon call backs if you have questions!) ... Also, be prepared to wait a while at appointments. I once waited an hour and 20 mins for a simple blood draw. I would recommend getting the first appointment of the day if possible and getting there extra early. This seemed to help me get through in a timely manner.
How was your experience with Sue Ellen Carpenter at ACRM?
She is very knowledgeable and kind but I wish there were greater attention to my case. I saw her *maybe* once a month during monitoring appointments so I did not feel like she was really involved or even really appraised of how the treatments were going.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Be prepared to really advocate for yourself.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
She was always very calm and reassuring during my visits. I do wish there was greater attention on my case and concerns.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I started with timed intercourse and clomid bc I have PCOS. After getting no results, I was diagnosed with unexplained infertility and it was recommended that I try IUI. I began to have reactions to clomid, so asked to try another medication, femara, but it did not work well for regulating my cycle. At one point it made me ovulate very early and honestly wished they had recommended that we cancel that IUI bc it was not optimal timing or follicle quality. The treatments are pricey and we felt like that one was a waste.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherri)
The staff can be difficult to contact over the phone (don't miss the afternoon call backs if you have questions!) However, they were very responsive to emails and I learned to have them address my concerns via email.
Describe your experience with ACRM.
Sometimes the front staff can be a bit cold, but the nursing team and finance people are great. Also, be prepared to wait a while at appointments. I once waited an hour and 20 mins for a simple blood draw. I would recommend getting the first appointment of the day if possible and getting there extra early. This seemed to help me get through in a timely manner.
What specific things went wrong at ACRM?
  • Failed to call with results
6
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
ACRM
Johns Creek
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
0
Age 34
IUI
Endometriosis
European
Middle Eastern
Income $100K - $199K
Operations
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I waited for an hour and a half in the waiting room, when I did my consultation and [Dr. Carpenter] kept checking her text messages and breaking off while talking to me to do so. At first I liked how she mapped out the course of treatment, but then I found out she told me a lot of wrong information (which medication, antibiotics, which labs they would run and which they wouldn’t because my obgyn had already run, etc)...
I was REALLY disappointed with my care at ACRM. They don’t seem to have their act together. This is such a stressful issue, the very least I would expect is for them to have some organization and compassion. And I shouldn’t have to email 3 times to get a response from a nurse. If the policy is to respond to email in 24 hours, actually stick to it, and if you don’t apologize for taking so long to respond. Also...there should be someone somewhere who answers a phone. If a patient is freaking out about finding out what location they were supposed to be at because they don’t call or send reminder/verification messages for appointments, the patient should at least be able to reach a receptionist
How was your experience with Sue Ellen Carpenter at ACRM?
At first I liked how she mapped out the course of treatment, but then I found out she told me a lot of wrong information (which medication, antibiotics, which labs they would run and which they wouldn’t because my obgyn had already run, etc).
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
If she isn’t paying attention to you, tell her that you are paying for the consultation, you expect her to be present. Also, ask her what you should do if anything changes from what she is telling you along the way (should you tell your nurse, etc)
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
I waited for an hour and a half in the waiting room, when I did my consultation and kept checking her text messages and breaking off while talking to me to do so. She gave me information which later ended up being incorrect, her office canceled my HSG appointment and couldn’t reschedule it so they outsourced me to another place (not one of their locations), they scheduled my initial appointment and didn’t tell me which location (indicated it was with my original location but it was not).
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Initially she told me they would do a base ultrasound on day 3, along with a panel of hormones, etc. She told me she wouldn’t redo tests my doc had already done (she did though because apparently she doesn’t put anything she says in the system). She then told me they would set up the HSG and the MidCycle ultra sound and blood work at the same time and I should take the antibiotic a day before the HSG and continue until I was done with the course (5 days) this changed because she never noted it in my file and forgot what she told me. I would go on letrozole on my 3rd day of my cycle, come in for an iui (maybe do a trigger shot depending on my follicial size st my mid cycle).
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherri was my nurse and abelina was my patient care coordinator)
I was pretty disappointed with their scheduling. My care coordinator was nice, but the office had some serious issues with scheduling. My HSG (which I scheduled at the beginning of my cycle) got cancelled and they couldn’t reschedule - I had to go to Northside Hospital radiology to get it done instead, which was really disappointing
Describe your experience with ACRM.
I was REALLY disappointed with my care at ACRM. They don’t seem to have their act together. This is such a stressful issue, the very least I would expect is for them to have some organization and compassion. And I shouldn’t have to email 3 times to get a response from a nurse. If the policy is to respond to email in 24 hours, actually stick to it, and if you don’t apologize for taking so long to respond. Also...there should be someone somewhere who answers a phone. If a patient is freaking out about finding out what location they were supposed to be at because they don’t call or send reminder/verification messages for appointments, the patient should at least be able to reach a receptionist
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
It’s definitely not cheap. It was about 1500 for intial blood work and ultrasound, 1500 for the HSG, 500 for midpoint ultrasound, 499 for iui, etc
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
No idea
What specific things went wrong at ACRM?
  • Lost paperwork
  • Lost appointments
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
0
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
ACRM
Johns Creek
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Unknown Success
5
5
Age 33 - 39
1 IVF
1 Egg Freezing
1 Embryo Freezing
Anovulation
Endometriosis
PCOS
Tubal Blockage
Uterine Fibroids
Other
South Asian
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
For years, she [Dr. Lisa Hasty] told me to lose weight. I finally got my act together and got my BMI below 30 and she immediately started us with IVF with ICSI, PGS and frozen embryo transfer. We realized I had hydrosalpinx and needed to have my tubes removed before implantation. I am having surgery...She is very warm and welcoming and truly made you feel that she cared. She gave me hope and made me believe we were going to have a baby. I didn’t see her very often but she made up for it when I did see her. She took her time and I never felt rushed. She seemed to really be invested in my life and the outcome of my family.
[The nurse at ACRM] was hardly ever in the office. In fact I would send emails to her for two reasons...1 - to see when she would be back and 2 - to beg for further information. She was not helpful, compassionate and I felt like her emails were restricted to a 140 character limit with her responses...When she finally got around to sending me my protocol for a second cycle, it was too late for me to arrange for my medications in time...The clinic is very nice with a beautiful waiting room. The exam rooms are pretty average but fine for an ultrasound. They had me in and out of there very quickly with each visit and they usually called back as promised with results of blood work.
How was your experience with Lisa Hasty at ACRM?
She is very warm and welcoming and truly made you feel that she cared. She gave me hope and made me believe we were going to have a baby. I didn’t see her very often but she made up for it when I did see her. She took her time and I never felt rushed. She seemed to really be invested in my life and the outcome of my family.
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
Go ahead and come with all the questions you want to ask. She’s willing to talk through everything.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Dr. Hasty herself was wonderful. Her nurse, Michelle DeLoach, acted like she didn’t have the patience to be dealing with something so silly as helping someone fulfill a lifelong dream while spending their entire savings.
Describe the protocols Lisa Hasty used in your cycles at ACRM and their degree of success.
For years, she told me to lose weight. I finally got my act together and got my BMI below 30 and she immediately started us with IVF with ICSI, PGS and frozen embryo transfer. We realized I had hydrosalpinx and needed to have my tubes removed before implantation. I am having surgery in July.
Describe your experience with your nurse at ACRM. (Assigned nurse: Michelle DeLoach)
Michelle DeLoach was hardly ever in the office. In fact I would send emails to her for two reasons...1 - to see when she would be back and 2 - to beg for further information. She was not helpful, compassionate and I felt like her emails were restricted to a 140 character limit with her responses.
Describe your experience with ACRM.
The clinic is very nice with a beautiful waiting room. The exam rooms are pretty average but fine for an ultrasound. They had me in and out of there very quickly with each visit and they usually called back as promised with results of blood work.
Describe the costs associated with your care under Lisa Hasty at ACRM.
Insurance covered some but PGS testing, cryo and storage, and some medications were extra.
Describe Lisa Hasty's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
We have not yet gotten to that stage.
What specific things went wrong at ACRM?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
My nurse, Michelle DeLoach, was not in the office often. When she finally got around to sending me my protocol for a second cycle, it was too late for me to arrange for my medications in time.
5
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
7
6
Age 31 - 32
2 IUI
Male Factor
Unexplained
European
Latinx
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
I came to Dr. Calhoun after 3 unmonitored clomid cycles with my OBGYN. She recommend further testing HSG (came back good), SIS (came back good), SA was good. She suggested IUI with Letrozole. Our first IUI had 3 follicles, but a surprising low SA. It was a fail. She did further testing on my husband, found low testosterone and prescribed him Clomid. Second IUI had 2 follicles and good sperm counts, but was a fail..has a good bedside manner. You genuinely feels like she cares. I did an entire cycle (checks, SIS and IUI) where I saw a different provider at ACRM and she personally called me and my husband to check in and give feedback
Strength is it’s [ACRM] large and has multiple providers and locations, so getting an appointment has never been an issue. Weakness is sometimes, you feel lost in the shuffle of different offices, providers etc. there isn’t much consistency. Another weakness is their billing/patient accounts dept...My nurse had changed in my time at ACRM. The new nurse, Cailin is nice, but doesn’t seem very organized. I usually have to reach out to her for results, etc, and sometimes feel unclear about the information I get from her. Often another nurse will contact me with results or specific treatment information. My care coordinator, Bernice, is nice, but really only schedules appointments.
How was your experience with Kathryn Calhoun at ACRM?
She seems involved and caring even when others are providing treatment. I’ve only met her twice. Once at the consult and again when she did my second IUI. However, she still seems very knowledgeable and invested in my case and treatment
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
She might be a bit of a ghost doctor, but she’s sweet and wants to get you pregnant
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr. Calhoun has a good bedside manner. You genuinely feels like she cares. I did an entire cycle (checks, SIS and IUI) where I saw a different provider at ACRM and she personally called me and my husband to check in and give feedback
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
I came to Dr. Calhoun after 3 unmonitored clomid cycles with my OBGYN. She recommend further testing HSG (came back good), SIS (came back good), SA was good. She suggested IUI with Letrozole. Our first IUI had 3 follicles, but a surprising low SA. It was a fail. She did further testing on my husband, found low testosterone and prescribed him Clomid. Second IUI had 2 follicles and good sperm counts, but was a fail.
Describe your experience with your nurse at ACRM. (Assigned nurse: Cailin Wilder, Nurse and Bernice Care Coordinator)
My nurse had changed in my time at ACRM. The new nurse, Cailin is nice, but doesn’t seem very organized. I usually have to reach out to her for results, etc, and sometimes feel unclear about the information I get from her. Often another nurse will contact me with results or specific treatment information. My care coordinator, Bernice, is nice, but really only schedules appointments.
Describe your experience with ACRM.
Strength is it’s large and has multiple providers and locations, so getting an appointment has never been an issue. Weakness is sometimes, you feel lost in the shuffle of different offices, providers etc. there isn’t much consistency. Another weakness is their billing/patient accounts dept.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
The costs for IUI quoted without insurance was roughly $1,000-$2,000. Whatever lab ACRM has onsite is out of network for both BCBS and Humana. So labs must be sent out or are an added fee
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
This has not been brought up in my treatment
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Lost results
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at ACRM.
My husband had a sample frozen. No one has been able to tell us the results of the sample or whether the sample is actually being stored. We prepaid the storage fee. There has been some mix ups with calling prescriptions for my husband and confusion and lack of communication regarding specialty pharmacies etc.
7
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
6
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
7
6
Age 34
2 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Other
Income $100K - $199K
Entrepreneur
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
Dr. Patel is very compassionate. She's always patient and never made us feel rushed. ... One thing we noticed is her challenge with providing detail in email communication/conversation. There were times where she didn't fully communicate what would be happening, and there were some surprises we came up against that we weren't expecting. ... After our initial consult and blood work, I was diagnosed with a severely diminished egg reserve at age 34. 0.3% to be exact. ...
ACRM is good at the following based on my experience: explaining protocols and surgery/procedure prep; follow up after surgery; they're pretty good at explaining financial responsibilities. ACRM could work on: overall communication (after our last retrieval, we were told we had 2 embryos by our doctor, only to get a call an hour later from the embryologist saying we only had 1. The mix up was heartbreaking. We eventually found out that the 2nd egg fertilized but not until the next day)
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr. Patel is very compassionate. She's always patient and never made us feel rushed. She took the time to answer our questions, and explain next steps and courses of action. One thing we noticed is her challenge with providing detail in email communication/conversation. There were times where she didn't fully communicate what would be happening, and there were some surprises we came up against that we weren't expecting.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Do your research on your condition, if one is identified. Don't be afraid to fight for what you need, you're the best advocate for yourself. If something feels unsure, ASK!
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr. Patel has a great bedside manner. She's compassionate and careful, but also communicates realistically. At this point, we feel we can trust her.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
After our initial consult and blood work, I was diagnosed with a severely diminished egg reserve at age 34. 0.3% to be exact. We were thankful to have found this out early on. From there, Dr. Patel put me on one month of priming with estrogen, and the next month was my egg retrieval. I was put on the highest dose of gonal, menopur + omnitrope. She retrieved 4 eggs, 3 fertilized, and 1 embryo was determined to be genetically normal. We transferred it back the following month, but got a negative pregnancy test. So we immediatly moved into retrieval #2. Since my body didn't respond as well to the highest dose of drugs, my protocol was a lower dose of gonal + omnitrope in addition to clomid + letrazole. 6 eggs were retrieved, 2 fertilized but none made it through the week. She also found that my uteran lining was thinner this go round than last, likely due to chlomid side effects. We took a break from IVF for a month and plan to try again. This time with either little or no chlomid to prevent a thin lining, and we will do a day 3 fresh transfer vs freezing to see if that makes a difference.
Describe your experience with your nurse at ACRM. (Assigned nurse: Meaghan Kent)
Some of the nursing staff was great, and we felt like they were compassionate and caring. Our main nurse was really hard to get in touch with. She rarely used an out of office email reply which caused confusion and frustration a few times when we needed info quickly. Our care coordinator was pretty responsive, but there were times when we had insurance related questions where she wasn't very helpful.
Describe your experience with ACRM.
ACRM is good at the following based on my experience: explaining protocols and surgery/procedure prep; follow up after surgery; they're pretty good at explaining financial responsibilities. ACRM could work on: overall communication (after our last retrieval, we were told we had 2 embryos by our doctor, only to get a call an hour later from the embryologist saying we only had 1. The mix up was heartbreaking. We eventually found out that the 2nd egg fertilized but not until the next day)
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
Cycle #1: $26,899.39 - meds, visits, retrieval, testing + transfer Cycle #2: $23,954.96 - meds, visits, retrieval
What specific things went wrong at ACRM?
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at ACRM.
Our main nurse wasn't that great at communication. And there were times we needed info quick, and she didn't have an out of office reply set so we had no idea she was gone. We've had a pretty good experience with Dr. Patel, aside from her vagueness in communicating at times.
7
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
7
5
Age 40
Unexplained
Black or African-American
Income $0 - $49K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Fogle] is knowledgeable and wants to see the best results for her patients, at least that's how I felt. ... We did the 1st round of clomid with timed intercourse but that was not successful. Then she told me we need to do IVF but I felt like I wanted to try a few more rounds of Clomid with a trigger shot first, I actually begged for that.
The front office staff is very nice. The clinic [ACRM] is very welcoming. My experience was good. I would definitely recommend someone to this clinic. ... I was given an appointment to a different location that is too far from my house, and when the nurse said I can come to the Perimeter location, they could not locate my appointment
How was your experience with Robin Fogle at ACRM?
She is knowledgeable and wants to see the best results for her patients, at least that's how I felt. Even though I felt like IVF was being pushed more than any other treatment options. I wish IVF would not be the 1st treatment option that is given to the patients.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Ask a lot of questions. You are your own advocate
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
She was very upfront and she seemed like she cared and wanted the best results for me, that's more than I can say for another RE I had previously
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We did the 1st round of clomid with timed intercourse but that was not successful. Then she told me we need to do IVF but I felt like I wanted to try a few more rounds of Clomid with a trigger shot first, I actually begged for that.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sharon Ball)
She seemed very quiet and most of the time when I emailed her I always got "Out of the Office" response. She seems to be out of the office quite abit.
Describe your experience with ACRM.
The front office staff is very nice. The clinic is very welcoming. My experience was good. I would definitely recommend someone to this clinic.
Describe the costs associated with your care under Robin Fogle at ACRM.
The whole treatment is too expensive especially for someone like we whose insurance does not cover fertility. Also I compared HSG testing cost to the another clinic and ACRM charges $491 more
What specific things went wrong at ACRM?
  • Lost appointments
Describe the specific things that went wrong at ACRM.
I was given an appointment to a different location that is too far from my house, and when the nurse said I can come to the Perimeter location, they could not locate my appointment
7
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
5
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
0
Age 36
IVF
Male Factor
Tubal Blockage
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After initial consult I only dealt with nurses and office coordinators and not [Dr. Bansari Patel]...She is very warm and welcoming. Shows a lot of compassion towards your situation. I never felt rushed and she would answer all questions. However there were times where she came across as not genuine and selling me hope. I felt selling a patient in need help was her angle and wanted you to feel taken care of but ultimately I was not...I started a cycle of estrogen and then could not get in touch with any staff member to answer questions or concerns about my protocol. This led me to leave her practice and only then was she In touch with me.
My first assigned nurse [at ACRM] went out on maternity leave after our first visit and then her sub was to provide me with my protocol, prescriptions etc. Which I never received from her even after many phone calls and emails asking for my schedule...Communication was terrible and there was no concern for my needs after initial consult. For the majority of my time as a patient I was unable to get anyone on the phone to inform them of time sensitive information such as my cycle starting or wondering why prescriptions were not called in with start dates fast approaching...I was emailed a lengthy document with cost breakdown just 5 days before payment was expected.
How was your experience with Bansari (Bonnie) Patel at ACRM?
She is very warm and welcoming. Shows a lot of compassion towards your situation. I never felt rushed and she would answer all questions. However there were times where she came across as not genuine and selling me hope. I felt selling a patient in need help was her angle and wanted you to feel taken care of but ultimately I was not. In fact my care was borderline negligence. I started a cycle of estrogen and then could not get in touch with any staff member to answer questions or concerns about my protocol. This led me to leave her practice and only then was she In touch with me.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Don’t get distracted by her compassion for your situation and promise of success. Ask all the questions you need to and insist on having her direct info as her staff or main office line operators don’t seem to have authority to put you through to your own doctor in any event.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
After initial consult I only dealt with nurses and office coordinators and not dr. Patel. There seemed to be constant staff vacations or turnover which resulted in being able to speak to an actual human being over the phone impossible.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
Estrogen 2 mg beginning day two of cycle. Progesterone two weeks later followed by injectable medications. Clomid for my husband for 8 to 10 weeks.
Describe your experience with your nurse at ACRM.
My first assigned nurse went out on maternity leave after our first visit and then her sub was to provide me with my protocol, prescriptions etc. Which I never received from her even after many phone calls and emails asking for my schedule. It took her being sick and the her sub to get all this done in one day. After that it returned to almost zero communication and me having track her down to get half an answer. Patient care coordinator never answers the phone and is constantly out of office.
Describe your experience with ACRM.
The clinic was private, clean and did not allow children out of respect for patients feelings dealing with infertility. Location where procedures were done was clean and state of the art. Technicians and nurses there were pleasant and professional. Location was also very central making it easy to visit no matter where you are coming from. Billing department is a separate representative who sent me a work up of my costs in a massive email document written In technical and clinical terms that was very difficult for a person who is not a doctor to understand. This was also sent just a few days before payment was expected in full.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
I was emailed a lengthy document with cost breakdown just 5 days before payment was expected. Everything was listed in medical and clinical terms that I couldn’t not understand so I had to call the representative to explain them to me which was still confusing as nobody had even fully gone over my protocol with me in a way I could understand. Also this payment was expected in full before I even started my injectable medications. These costs were also outrageously inflated compared to my current clinic and most clinics I researched.
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
I was basically given a huge packet of paperwork with no real understanding of what most of it meant or what items applied to me. Communication was terrible and there was no concern for my needs after initial consult. For the majority of my time as a patient I was unable to get anyone on the phone to inform them of time sensitive information such as my cycle starting or wondering why prescriptions were not called in with start dates fast approaching. Several times I would spend the day on the phone bouncing from one answering message to the next. I was never informed of Changes to the nurse staff which led to even more confusion. This was a heartbreaking experience for my husband and I as well as losing a full cycle of time to leave this practice to find a proper one. I also want to point out that this was three times the price of the clinic im with now
0
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
5
4
Age 37 - 38
4 IUI
Male Factor
PCOS
Ashkenazi Jewish
Income $100K - $199K
Operations
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I like that she [Dr. Carpenter] seems agressive in trying things and changing things up but her bed side manner is terrible, she is very brusque and said things like, all the numbers say you should be pregnant but your not... Her strategy was to use hormones to get me to ovulate (which I did on both Clomid and Letrozole) and then do an iui. The first two iuis were with clomid and no trigger (bec I didn't need) neither resulted in pregnany. Then we did two with Letrozole and a steroid, one with a trigger and one was too late for a trigger. The first, number wise looked great but didn't work, I'm waiting on my last one now.
It [ACRM] is beautiful and flexible but they are very unorganized. They have messed up a few times when ordering blood draws and when billing, etc. They are nice but you have to advocate for everything.... Some were really sweet and some where down right rude and one almost messed up a cycle by not calling in my perscription in time. One who is no longer there was amazing but the one who helped me during my last iui was unwittingly unsensitive when she wrote to me in an email that she would see me on x date to confirm pregnancy
How was your experience with Sue Ellen Carpenter at ACRM?
I like that she seems agressive in trying things and changing things up but her bed side manner is terrible, she is very brusque and said things like, all the numbers say you should be pregnant but your not, like she has no clue that the numbers arent the whole story. I also thought I was getting all the explanation and options but when talking to others Im starting to think she didnt.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Advocate and do a ton of research because she'll help you get it done but may not bring it up
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Her strategy was to use hormones to get me to ovulate (which I did on both Clomid and Letrozole) and then do an iui. The first two iuis were with clomid and no trigger (bec I didn't need) neither resulted in pregnany. Then we did two with Letrozole and a steroid, one with a trigger and one was too late for a trigger. The first, number wise looked great but didn't work, I'm waiting on my last one now. We do have male factor and the numbers werent great and I kept asking if iui made sense bec one of the doctors doing the iui didnt seem to think so and Dr. Carpenter seemed to not feel one way or another about it which was very confusing. Hoping #4 made it happen.
Describe your experience with the nursing staff at ACRM.
Some were really sweet and some where down right rude and one almost messed up a cycle by not calling in my perscription in time. One who is no longer there was amazing but the one who helped me during my last iui was unwittingly unsensitive when she wrote to me in an email that she would see me on x date to confirm pregnancy, which really messed with me emotionally.
Describe your experience with ACRM.
It is beautiful and flexible but they are very unorganized. They have messed up a few times when ordering blood draws and when billing, etc. They are nice but you have to advocate for everything. They also didn't do the best explaining what was going on or why I was being charged the way I was being charged.
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
5
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
3
1
Age 36 - 38
3 IUI
Unexplained
Prefer not to answer
Income $50K - $99K
Professor
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Kathryn Calhoun] is very knowledgeable and able to explain the science in an understandable way. However, she has some weaknesses. First, a lot of expensive tests are performed. I have been to 3 different fertility doctors and I know that all the tests are not necessary every time. I live almost 2 hours from the clinic and being required to come in so frequently really disrupts my work schedule and it costs a lot of money. They like to perform the tests so they have data.
They [ACRM- Atlanta Perimeter] are very sterile and clinical. Even the room where the male is supposed to provide his specimen was very uninviting. I have seen others that are large, have a couch, and look like a normal room in a house and even have a sound machine so you feel like you have privacy. This one was tiny with a small chair and a sink, bright lights, and you could hear the staff outside the door.
How was your experience with Kathryn Calhoun at ACRM?
She is very knowledgeable and able to explain the science in an understandable way. However, she has some weaknesses. First, a lot of expensive tests are performed. I have been to 3 different fertility doctors and I know that all the tests are not necessary every time. I live almost 2 hours from the clinic and being required to come in so frequently really disrupts my work schedule and it costs a lot of money. They like to perform the tests so they have data. Second, she is quick to move to more invasive procedures like IVF, ignoring when I tell her I can't afford it right now. Finally, she was extremely insensitive regarding a potentially blocked tube. Instead of listening to my concerns and working with me to come up with a solution, she became scientific and spoke about removing both tubes which would make pregnancy without IVF impossible for the rest of my life. This is very distressing to a person navigating infertility. I went to another doctor who performed a test finding both tubes were open and healthy which indicates that there was no need for her to resort to such scare tactics.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Do your research and don't be afraid to get a second opinion.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr. Calhoun is very smart. However, at ACRM they are very clinical. The whole process feels like a laboratory experiment. They have a protocol for everything and there isn't much deviation from the protocol, regardless of individual situation.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
We did 50 mg of Clomid for 5 days and then an IUI, but she wasn't hopeful (I am a great candidate for IUI) and spoke of moving to IVF before the IUI even occurred.
Describe your experience with your nurse at ACRM.
They didn't seem to communicate with each other. I called the care coordinator with my negative pregnancy test results and the next day the nurse called to ask if I had any results. They are also VERY hard to get a hold of. Reaching someone is an all day process.
Describe your experience with ACRM.
They are very sterile and clinical. Even the room where the male is supposed to provide his specimen was very uninviting. I have seen others that are large, have a couch, and look like a normal room in a house and even have a sound machine so you feel like you have privacy. This one was tiny with a small chair and a sink, bright lights, and you could hear the staff outside the door.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
$1750 each IUI cycle not including the medication and multiple different blood test.
What specific things went wrong at ACRM?
  • Lost results
  • Provided conflicting information
3
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
8
5
Age 39 - 40
1 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Other
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
Dr. Fogle is very compassionate. You would benefit from asking more technical questions every visit. Such as: "What's next? What are the risks? Is this what you expected?"... Dr. Fogle did not relay a risk in unfreezing embryos in the lab. We lost the one embryo we had put our hopes in due to it not surviving thawing. Because we did not realize this would be a possibility, we were blown out of the water by this loss.
I am currently opting to proceed with Egg Donation. While I was told the Bank was "in-house," [at ACRM] I was not informed about the low census, even after expressing the characteristics my husband and I are seeking. The profiles available are extremely limited (ie 2 Caucasian donors) - and I was not able to even access that information until I paid a non-refundable $400. Very disappointing and misleading.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle did not relay a risk in unfreezing embryos in the lab. We lost the one embryo we had put our hopes in due to it not surviving thawing. Because we did not realize this would be a possibility, we were blown out of the water by this loss.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Dr. Fogle is very compassionate. You would benefit from asking more technical questions every visit. Such as: "What's next? What are the risks? Is this what you expected?"
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle has a warm personality and I felt like she really listened to me and was invested in my desire to build a family.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
Testosterone priming seemed to be beneficial in my cycles. Low-dose hormones did not work. That protocol was not productive.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha Middlebrook )
My nurse/care coordinator Mikesha communicated effectively and with compassion. The surgery staff were exemplary and sent me a card after my miscarriage.
Describe your experience with ACRM.
STRENGTHS I really like Dr. Robin Fogle and that is the reason I have decided to continue my care at ACRM. Another strength is the surgery staff. The doctors and nurses made me feel comfortable during invasive, nerve-wracking procedures. They were informative, positive and compassionate after each retrieval, transfer and termination. WEAKNESSES The support staff in the office seem more concerned with payment, and in such a sensitive line of work, that is off-putting. While it is a business, there is a way to conduct it in a dignified manner. Expect to wait for your appointment, each and every time. A more effective way to streamline clients would be beneficial to patient satisfaction. The shots are consuming alone, so the less time interrupting one's work schedule for blood work/doctor visits would relieve some stress. Getting in touch with someone regarding protocol outside clinic hours is not easy. Seeing as the IVF process is not a 9-5 endeavor, there needs to be more responsive staff available outside "normal" business hours. One of my cycles was drastically changed because of a need to clean the ACRM Lab. I was already in the middle of my protocol when I was informed of this, and was given the option to cancel the cycle or double some medications to speed up the process and make the deadline before the cleaning. Pharmacy is very expensive and had I been informed I would have opted to wait until the Annual Lab cleaning was complete. Seems like that would have been on the calendar for ACRM for some time. As a result of the drastic change, that cycle was not successful. My body was so out of whack, I ovulated early. It was a complete waste of time and money. I am currently opting to proceed with Egg Donation. While I was told the Bank was "in-house," I was not informed about the low census, even after expressing the characteristics my husband and I are seeking. The profiles available are extremely limited (ie 2 Caucasian donors) - and I was not able to even access that information until I paid a non-refundable $400. Very disappointing and misleading.
Describe the costs associated with your care under Robin Fogle at ACRM.
I have spent at least 30,000 for three rounds of treatment with Dr. Fogle. My insurance only covers a percentage of treatment, so this has been a major expense.
What specific things went wrong at ACRM?
  • Failed to convey critical information
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at ACRM.
One of my cycles was drastically changed because of a need to clean the ACRM Lab. I was already in the middle of my protocol when I was informed of this, and was given the option to cancel the cycle or double some medications to speed up the process and make the deadline before the cleaning. Pharmacy is very expensive and had I been informed I would have opted to wait until the Annual Lab cleaning was complete. Seems like that would have been on the calendar for ACRM for some time. As a result of the drastic change, that cycle was not successful. My body was so out of whack, I ovulated early. It was a complete waste of time and money. My first cycle was terminated on what was supposed to be Transfer Day. Our one embryo did not survive the thaw in the Lab.
8
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
1
2
Age 31
IVF
Male Factor
South Asian
Income $100K - $199K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When we first met with the doctor [Dr. Sue Ellen Carpenter] she seemed very sweet, but she was quick to tell us we needed to do IVF and wanted to get the process started asap. Being this was our first clinic I wish we would have received a better consultation rather than a stack of papers...Dr. Carpenter drew her chart with how the males body works and how the females body works. She did this to explain how everything works (lots of medical words) every time we met. I felt that was her go to. She was very sweet but didn't feel the compassion for such an emotional procedure.
Strengths [at ACRM]-Multiple locations, Staff was good, stayed on top of everything as much as they could. Weakness-Doctor experience, Finance department...She [nurse] had everything in order but with the short time we were with ACRM there was more attitude then we needed during this rough time...We had to ask them for results every time. There strategy was if it isn't of a concern we aren't going to call you. With this being our first go around we wanted to know every detail.
How was your experience with Sue Ellen Carpenter at ACRM?
We felt like a number and a count in how many IVF cycles they would complete. Dr. Carpenter drew her chart with how the males body works and how the females body works. She did this to explain how everything works (lots of medical words) every time we met. I felt that was her go to. She was very sweet but didn't feel the compassion for such an emotional procedure. What pressed my button was when I saw her after my HSG at the perimeter location. The PA completed it and then when I walked out to pay I was surprised to see her there as I was told she wasn't available to complete my procedure. I was fine with it because I know their schedules are busy but when I said Hi, excited to see her....it was a wave without anything out of her mouth and like she was forced to say hello. As a doctor you would think she would care to say hi to her patients with a little bit more enthusiasm and care.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
I would ask her to give you options and ask her to explain in detail the steps and how you can communicate with her through the process.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
When we first met with the doctor she seemed very sweet, but she was quick to tell us we needed to do IVF and wanted to get the process started asap. Being this was our first clinic I wish we would have received a better consultation rather than a stack of papers.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Unfortunately we didn't even get this far. After the HSG we were done with ACRM and decided to find another doctor and practice.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherry)
She had everything in order but with the short time we were with ACRM there was more attitude then we needed during this rough time.
Describe your experience with ACRM.
We found a few of both these during our short time with the clinic. Strengths-Multiple locations, Staff was good, stayed on top of everything as much as they could. Weakness-Doctor experience, Finance department
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
We didn't get that far.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Unfortunately not.
What specific things went wrong at ACRM?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
We had to ask them for results every time. There strategy was if it isn't of a concern we aren't going to call you. With this being our first go around we wanted to know every detail. This is a lot of money and time we are spending to make sure we have a family.
1
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
4
2
Age 28 - 29
3 IUI
2 IVF
2 Egg Freezing
Anovulation
PCOS
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I very much like Dr. Carpenter. She was the first infertility specialist that I ever saw, so I was in a pretty emotionally fragile place going into our first meeting. I felt that she took a lot of time to explain everything that was happening and what our next steps were. I never felt rushed. She seems to genuinely care about her patients. On the visits that I was actually able to see her, she took time to answer every single one of my often very long list of questions.
In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.
How was your experience with Sue Ellen Carpenter at ACRM?
I very much like Dr. Carpenter. She was the first infertility specialist that I ever saw, so I was in a pretty emotionally fragile place going into our first meeting. I felt that she took a lot of time to explain everything that was happening and what our next steps were. I never felt rushed. She seems to genuinely care about her patients. On the visits that I was actually able to see her, she took time to answer every single one of my often very long list of questions.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
I would suggest someone considering Dr. Carpenter keep in mind that although she is your doctor, you will be spending a somewhat small amount of time with her. Other doctors and staff will be the ones handling many of your procedures, so make sure you are comfortable with feeling like a number during the visits when you do not see Dr. Carpenter.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
I always felt that Dr. Carpenter had a great bedside manner. She took time to explain everything and answer questions. I also felt she genuinely cared about things working out for me. Unfortunately, during most of my appointments I was meeting with other doctors, nurse practitioners, or the nursing staff and I did not feel that many of them saw me as much more than a number. This was one of the reasons that I left ACRM.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I was not ovulating on my own. We did about 4 months of clomid, which did induce ovulation each time but did not result in pregnancy. We then switched to Femara for 2 months, and included 3 IUIs (2 in one cycle) during that time. Both of those months also led to ovulation, but not to pregnancy. We were then discussing IVF, but I switched clinics before beginning that process.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha)
This was one of my biggest disappointments with ACRM. In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.
Describe your experience with ACRM.
This is a big clinic. It's a baby making factory, and as such you will become just one of the patients moving along the conveyer belt. If you are lucky enough to have a doctor as caring as Dr. Carpenter, I would still say that it's not worth it because you will be bounced around to so many other doctors and nurses and your time with "your" doctor will be limited. Many of my tests and procedures were performed by nurse practitioners, not even other doctors. I was displeased about this because I was paying the same regardless of who performed it. So I would have preferred any doctor, if not MY doctor.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
Nothing was covered by my insurance, so it all seemed very pricey. It was about 2 years ago at this point, so I do not remember exact numbers. The cost of IVF (which I never started at ACRM) was comparable to other locations in Atlanta, but much more expensive than I was able to find out of state.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A
What specific things went wrong at ACRM?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at ACRM.
I had an appointment scheduled with my assigned doctor and needed to speak with her urgently before staring a treatment cycle. I needed to decide that day whether or not I would start meds. However when I arrived my nurse told me that the appointment was not with my doctor it was just for the blood work necessary to start the cycle. I reminded her what we had discussed earlier that day and what I had also discussed with my patient care coordinator. Despite the truth of what we had discussed, despite my tears and clear emotional distress, I was still not allowed to speak to my doctor even though she was in the office and I offered to meet with her whenever she was free.
4
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unsuccessful
7
6
Age 33
5 IUI
Anovulation
Male Factor
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Review of
For the most part I felt like a human, however the office [ACRM] was always busy and it didn't seem that he took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed...He [Dr. Jim Toner] was direct and to the point, and explained things fairly well. He was willing to answer all of my questions, but was always rushed. I felt that I was in good hands though. I think if there were better emotional support from him I would feel better. However, I would rather have a competent physician that wasnt overly friendly vs a super friendly physician who may not know exactly what they were talking about or what needed to be done.
For the most part I felt like a human, however the office [ACRM] was always busy and it didn't seem that he [Dr. Jim Toner] took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed...Janelle was amazing. She was always great with bloodwork and coordinating prescriptions for the doctor if needed. My nurse (I forgot her name!) Was great as well. The back office staff is always sweet and we're great to talk about any issues I was dealing with.
How was your experience with Jim Toner at ACRM?
He was direct and to the point, and explained things fairly well. He was willing to answer all of my questions, but was always rushed. I felt that I was in good hands though. I think if there were better emotional support from him I would feel better. However, I would rather have a competent physician that wasnt overly friendly vs a super friendly physician who may not know exactly what they were talking about or what needed to be done.
What's one piece of advice would you give a prospective patient of Jim Toner at ACRM?
Be prepared to feel a bit like a number. I've heard so many good things about the office, so even though we didn't have success yet doesn't mean that they won't.
During treatment, were you treated like a number or a human with Jim Toner at ACRM?
For the most part I felt like a human, however the office was always busy and it didn't seem that he took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed.
Describe the protocols Jim Toner used in your cycles at ACRM and their degree of success.
We started with bloodwork, naturally. My husband was diagnosed with low testosterone, and even though his sperm count was still in the normal range, it was on the low side. He was prescribed clomid to help with his testosterone, which in turn boosted his sperm count over the next few months. As far as I'm concerned, my bloodwork came back all within a normal range. I was then sent for a hsg, which showed that my tubes were clear. Dr. Toner then met with us to discuss a game plan. Dr. Toner thought that we just had a bit of 'bad luck' over the previous 18 months and want us to give iui a try. Every month, my husbands sperm count rose but I did not/ have not fallen pregnant as of yet. Going on 3 years of trying!
Describe your experience with your nurse at ACRM. (Assigned nurse: Janelle (phlebotomist))
Janelle was amazing. She was always great with bloodwork and coordinating prescriptions for the doctor if needed. My nurse (I forgot her name!) Was great as well. The back office staff is always sweet and we're great to talk about any issues I was dealing with.
Describe your experience with ACRM.
I've been to 2 of the locations. The offices themselves are very nice, but the front office is fairly flaccid at both locations. No greeting or 'how are you?'. They also don't run your insurance before hand if your insurance changes- one of the reasons we stopped having the iui's performed was because my insurance changed. They didn't run it the first 2 visits after and made me pay out of pocket, which was almost $1000. Then i found out my insurance covered nothing, so we stopped the iui midcycle.
Describe the costs associated with your care under Jim Toner at ACRM.
Baseline ultrasound and bloodwork- approx. $500 Midcycle ultrasound and bloodwork- approx. $500 Hsg- approx $400 Iui- approx $300
Describe Jim Toner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/a
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at ACRM.
We had a few issues getting a refill on my medication and my husbands- I took a few emails and phone calls to sort it out.
7
Doctor
Jim Toner
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
6
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
0
0
Age 34
4 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
Recurrent Pregnancy Loss
European
Income $100K - $199K
Business Executive
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We attempted three IVF cycles [with Dr. Carpenter] and were cancelled each time prior to retrieval, against our wishes (the doctor/clinic didn't think there were enough eggs to even try; we just wanted a chance). Basically, we were told they had three protocols and we had tried them all so our "only option" was to move on to donor eggs (note: we switched clinics and were successful on our first cycle with them)... Also, I hated that we didn't get to see our doctor during our treatment cycle - we saw a different doctor at every appointment who didn't know us and didn't want to take the time to get to know us; we were just names on a chart. They made decisions about our care without knowing our situation or preferences...
My nurse [at ACRM - Atl Per] was actually pretty good, though like everyone else at the clinic never congratulated us when we conceived or expressed sorrow when we lost the pregnancies...There is not a culture of compassion for the patients...You will sometimes have to wait a really long time for your appointment... Strengths: Free parking. People who draw blood are very good. Able to get early morning (before work) appointments most of the time...
How was your experience with Sue Ellen Carpenter at ACRM?
In my experience she was unwilling to think outside the box/vary from set protocols. She dismissed our preferences (e.g., continue with retrieval despite few eggs), in my opinion, to protect the clinic's success rates (little did she know that our first attempt with a different clinic would be successful). She had little-to-no interaction with us during our cycles. She never congratulated us when we conceived (twice in our ten months with the clinic) or expressed sorrow when either pregnancy failed (at least not until I pointed this fact out to her at which point she did tell us she was sorry but it seemed to be very hard for her to do).
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
If, for whatever reason, you decide to give her/this clinic a try and are unsuccessful after a cycle or two, SWITCH TO A DIFFERENT CLINIC (may I suggest Dr. Shapiro at RBA?). If you don't fit the mold, find a doctor/clinic that will think outside the box/treat you as an individual.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
My fertility issues did not "fit the mold." We attempted three IVF cycles and were cancelled each time prior to retrieval, against our wishes (the doctor/clinic didn't think there were enough eggs to even try; we just wanted a chance). Basically, we were told they had three protocols and we had tried them all so our "only option" was to move on to donor eggs (note: we switched clinics and were successful on our first cycle with them). I believe the doctor/clinic is probably ok for 90% of people/couples who are "easy" but terrible for those in the other 10%. Also, in the 10 months we worked with this doctor/clinic, we conceived twice (one on our own on a break cycle and once after a cancelled-IVF-converted-to-IUI cycle). We lost both pregnancies but my issue with the doctor (and everyone else at this clinic) is that with neither pregnancy did we hear a "congratulations" upon conception or any expression of sorrow when we lost the pregnancy. Also, I hated that we didn't get to see our doctor during our treatment cycle - we saw a different doctor at every appointment who didn't know us and didn't want to take the time to get to know us; we were just names on a chart. They made decisions about our care without knowing our situation or preferences.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
-
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha)
My nurse was actually pretty good, though like everyone else at the clinic never congratulated us when we conceived or expressed sorrow when we lost the pregnancies.
Describe your experience with ACRM.
Weaknesses: they have set protocols and don't like to vary from them. They will cancel treatment cycles against your wishes (in my opinion, to protect their success rates). There is not a culture of compassion for the patients. You will likely not get to see your doctor much/at all during your treatment cycle - you'll see a different doctor at every appointment who doesn't know you and won't take the time to get to know you - you'll just be names on a chart. You will sometimes have to wait a really long time for your appointment. Strengths: Free parking. People who draw blood are very good. Able to get early morning (before work) appointments most of the time.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
I was fortunate and had most expenses covered by insurance. I paid $40 for each visit (including blood draws, unfortunately) plus out-of-pocket for the meds insurance wouldn't cover.
0
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2006 - 2011, Unsuccessful
0
0
Age 37 - 42
2 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Income $100K - $199K
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
...Two weeks later I went back to Dr. Denis to discuss the matter and what course of action to take next. I wanted to stop all RE efforts for 6 months while I went holistic to take a different approach. Dr. Denis told me that it would be unethical for him to agree to do that. That is was basically hopeless and that he would not work with me on my new plan. I went to another practice, found someone who would work with me and had twins with my own eggs via IVF 18 months later.
[ACRM is a] Smaller practice and office which was nice. They don't keep you with one doctor, they have meetings weekly to discuss the patients in treatment but as the patient it feels like they don't really have a handle on who you are or what your situation is...Because I had already done clomid, IUIs, IVF and was being refered to Egg Donation his one last attempt to do IVF with my eggs before making his own assessment of Egg Donation he used the highest doses possible on that cycle of IVF. Regardless I was still cancelled the day before retrieval,
How was your experience with Andre Denis at ACRM?
I went to ACRM and Dr. Denis as a second opinion after being told to use egg donation. Before he concurred he gave me one last go at IVF with my own eggs. I got cancelled the day before retrieval. After this transpired he agreed that Egg Donation was the right course of action for me. I got pregnant with twins through egg donation. At the three month mark I graduated to to my OBGYN. At my first appointment with my obgyn it was determined that Baby B had a severe omphalocele. My high-risk doctor performed a selective reduction on Baby B. Two days later Baby A died as a result of the procedure. I had a D and C. Two weeks later I went back to Dr. Denis to discuss the matter and what course of action to take next. I wanted to stop all RE efforts for 6 months while I went holistic to take a different approach. Dr. Denis told me that it would be unethical for him to agree to do that. That is was basically hopeless and that he would not work with me on my new plan. I went to another practice, found someone who would work with me and had twins with my own eggs via IVF 18 months later. In all that happened to me the worst day was the day that Dr. Denis told me there was no hope. I still believe he owes me an apology. I think he has no recollection of me and my case but one day I will introduce him to my children!!!
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
Don't go.
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
That practice did not give you one Dr, they all saw you - you rotated through depending on who was in the office that day. Dr. Denis was my main doctor but when other doctors came in they did not always know exactly where I stood in my cycle, progress, situation, condition, etc.
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
Because I had already done clomid, IUIs, IVF and was being refered to Egg Donation his one last attempt to do IVF with my eggs before making his own assessment of Egg Donation he used the highest doses possible on that cycle of IVF. Regardless I was still cancelled the day before retrieval,
Describe your experience with ACRM.
Smaller practice and office which was nice. They don't keep you with one doctor, they have meetings weekly to discuss the patients in treatment but as the patient it feels like they don't really have a handle on who you are or what your situation is.
0
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
4
4
Age 36 - 37
1 Fertility Medications
Unexplained
Other
European
Ashkenazi Jewish
Middle Eastern
Other
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Calhoun] is good, but is more like a business - was my experience. I also asked about Chinese medicine - and was response was she seemed opposed.... felt like i was rushed through as a number and not a patient....I was told I had too many follicles after 1st appointment and ultrasound - and told I could not do IUI because I would be like "octomom". After meeting with another RE - learned that was not necessarily the case.
Beautiful facility- bit did feel like a number and not a person while working with ACRM. I personally like more of a gentle understanding bedside manner, while battling infertility. I was warned of this before my appointment, but tried them anyway. They have great offices, and docs with great track records, but I did not receive the type of care I was hoping for.... Very nice facility but was given general info that seemed inaccurate after seeing another fertility doc.
How was your experience with Kathryn Calhoun at ACRM?
I was told I had too many follicles after 1st appointment and ultrasound - and told I could not do IUI because I would be like "octomom". After meeting with another RE - learned that was not necessarily the case.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
She is good, but is more like a business - was my experience. I also asked about Chinese medicine - and was response was she seemed opposed.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
felt like i was rushed through as a number and not a patient. had issues with fertility drugs with ob/gyn and was referred to ACRM - Dr Calhoun. Very nice facility but was given general info that seemed inaccurate after seeing another fertility doc.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
Decided to go with Chinese medicine after she wanted to put me on Tamoxifan as a treatment (breast cancer treatment medicine), after I already had allergic reaction to Letrozole.
Describe your experience with the nursing staff at ACRM.
did not have much experience with them
Describe your experience with ACRM.
Beautiful facility- bit did feel like a number and not a person while working with ACRM. I personally like more of a gentle understanding bedside manner, while battling infertility. I was warned of this before my appointment, but tried them anyway. They have great offices, and docs with great track records, but I did not receive the type of care I was hoping for.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
Do not recall. i decided to try chinese medicine after my appointment
4
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
9
5
Age 37
1 IVF
Donor Sperm
Other
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
She [Dr. Robin Fogle] was great and smart. I really liked her. I wish I saw her more in the process. She was knowledgeable. She was recommended from my OB. I wish she spent more time going through our genetic results and understanding everything.... I was an over producer and kept calling them with my estrogen levels daily. I reported them extremely high every day and they waited till I was in the danger zone and had to get an emergency pill to bring my levels back down. I wish they would have been more proactive and not let my levels get that high. I had to leave work early (as soon as I got the call) to drive an hour away to a specialty pharmacy to get it. It was a pain. I felt like they shipped have predicted this based on my reported numbers being so high.
It was tough setting up an appointment [at ACRM- Atlanta Buckhead]. There was an automated call that we had to take an action to move forward with our first appt and I didn’t wait until the message went all the through before I hung up. We showed up fir our appt and they didn’t have us confirmed... The overall nursing staff was awful when I first started at ACRM but it improved towards the end
How was your experience with Robin Fogle at ACRM?
She was great and smart. I really liked her. I wish I saw her more in the process. She was knowledgeable. She was recommended from my OB. I wish she spent more time going through our genetic results and understanding everything.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
She’s great, her staff is tough to deal with.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr Fogle was great. Her staff was hard to deal with
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
I was an over producer and kept calling them with my estrogen levels daily. I reported them extremely high every day and they waited till I was in the danger zone and had to get an emergency pill to bring my levels back down. I wish they would have been more proactive and not let my levels get that high. I had to leave work early (as soon as I got the call) to drive an hour away to a specialty pharmacy to get it. It was a pain. I felt like they shipped have predicted this based on my reported numbers being so high.
Describe your experience with your nurse at ACRM.
The overall nursing staff was awful when I first started at ACRM but it improved towards the end
Describe your experience with ACRM.
It was tough setting up an appointment. There was an automated call that we had to take an action to move forward with our first appt and I didn’t wait until the message went all the through before I hung up. We showed up fir our appt and they didn’t have us confirmed.
Describe the costs associated with your care under Robin Fogle at ACRM.
I still have no idea what we paid. The bills and insurance were so confusing.
9
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
8
6
Age 31
8 Fertility Medications
Unexplained
Other
Income $100K - $199K
Sales Representative
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
I love Dr. Fogle but really dislike the office and staff [at ACRM]. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.
I love Dr. Fogle but really dislike the office and staff [at ACRM]. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.
How was your experience with Robin Fogle at ACRM?
I love Dr. Fogle but really dislike the office and staff. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Prepare yourself to feel like a number and wait for over 2 hours per appointment.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
I love Dr. Fogle. I really do not like the office. I feel like a cow in a heard. You move from waiting room to waiting room. They're always packed.
Describe your experience with the nursing staff at ACRM.
I have not been impressed with any staff members at Dr. Fogle's office other than Dr. Fogle. They really need to change their leadership team.
Describe the costs associated with your care under Robin Fogle at ACRM.
1750 for IUI
What specific things went wrong at ACRM?
  • Lost paperwork
Describe the specific things that went wrong at ACRM.
I went to Dr. Fogle for testing in 2016. We went back in 2017 and they needed all the testing information and paperwork redone. I had to explain several times that everything was already done at the office and they should have it on file.
8
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
3
2
Age 26
IVF
PCOS
European
Income $50K - $99K
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Denis] is a kind man, but I didn't pay $20,000 for that I paid for results. After my first failure with a pgs tested embryo he wasn't willing to look into why it failed. I switched doctors and found out they [ACRM] never let my whining get thick enough. I also found out I have a blood clotting disorder and MTHFR. Sure enough, after switching doctors and moving my last two embryos and transferring them I am now pregnant with my son.
They [ACRM] are way too pushy with opinions and aren't ones for letting patients really be involved in their own care. I lost my embryo due to this doctor's [Dr. Denis] carelessness. ... I switched doctors and found out they [ACRM] never let my whining get thick enough. ... I would have to think very hard about it before I recommended the Atlanta Center for Reproductive Medicine to anyone. ... This Clinic is very overpriced, disorganized and completely all about profit.
How was your experience with Andre Denis at ACRM?
He is a kind man, but I didn't pay $20,000 for that I paid for results. After my first failure with a pgs tested embryo he wasn't willing to look into why it failed. I switched doctors and found out they never let my whining get thick enough. I also found out I have a blood clotting disorder and MTHFR. Sure enough, after switching doctors and moving my last two embryos and transferring them I am now pregnant with my son.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
I would not go to him if you're infertility is female related.
Describe your experience with ACRM.
This Clinic is very overpriced, disorganized and completely all about profit. They are way too pushy with opinions and aren't ones for letting patients really be involved in their own care. I lost my embryo due to this doctor's carelessness. I would have to think very hard about it before I recommended the Atlanta Center for Reproductive Medicine to anyone.
Describe the costs associated with your care under Andre Denis at ACRM.
It was about $30,000 for one round of IVF, including medicines transfer and pgs testing
What specific things went wrong at ACRM?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Provided conflicting information
3
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
2
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
3
3
Age 40 - 41
3 IVF
Male Factor
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We felt like our success rate for IVF was inflated or sugar coated [by Dr. Kathryn Calhoun]. We were told at the first consult (which was extremely quick) that our chances were really good...opinion certainly changed between failed round 1 and failed round 2. After leaving...we found out I had DOH which was never discussed...2nd round Gonal F increased slightly. Not sure of the rationale. 2nd round = more blasts than first round but they did put the low number of blasts round one to "bad luck"
I don't have a particularly good opinion of ACRM after my experience...I loved Cailin [nurse]! She was always accessible and quick to respond to my many emails. I didn't really interact that much with the rest of the team on a consistent basis...An important prescription for me was called into the wrong pharmacy which caused my insurance to decline it. Then there was a signature left off some paperwork which meant a delay with processing insurance
How was your experience with Kathryn Calhoun at ACRM?
We felt like our success rate for IVF was inflated or sugar coated. We were told at the first consult (which was extremely quick) that our chances were really good. ACRM's opinion certainly changed between failed round 1 and failed round 2. After leaving ACRM we found out I had DOH which was never discussed at ACRM at all.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
I don't have a particularly good opinion of ACRM after my experience. I would advise patients to consult at all clinics and choose the one you feel best fits your needs.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
The care/attention of the nurses and team at ACRM felt personal and over multiple cycles we got to know the team.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
Menopur, Gonal F, Centrotide and Omnitrope, all 1 x injection per day. 2nd round Gonal F increased slightly. Not sure of the rationale. 2nd round = more blasts than first round but they did put the low number of blasts round one to "bad luck"
Describe your experience with your nurse at ACRM. (Assigned nurse: Cailin)
I loved Cailin! She was always accessible and quick to respond to my many emails. I didn't really interact that much with the rest of the team on a consistent basis
Describe your experience with ACRM.
The clinic is part of CCRM which is a very successful IVF clinic. The wait time to see a RE for the initial consult is not long at all vs the other clinics in Atlanta. I believe they do false advertise though. They claim to be the only clinic in Atlanta with "CCS" (PGS) testing, however the other clinics that are just a few miles away also offer it. Maybe it's semantics or the fact those clinics are outside of Atlanta City limits..? We felt like we had to learn a lot on our own about the process.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
I had insurance coverage so cannot comment on the costs
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I did not make it that far. No embryos to transfer
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at ACRM.
An important prescription for me was called into the wrong pharmacy which caused my insurance to decline it. Then there was a signature left off some paperwork which meant a delay with processing insurance
3
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
3
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
0
Age 34
Diminished Ovarian Reserve
Endometriosis
South Asian
Income $100K - $199K
Engineer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Sue Ellen Carpenter's] Style is very delicate...multiple ultrasound, lab etc without clear cut information and finally started IVF. One day, they just called and asked to stop taking more medication without the reason why. We decided to stop consulting her, felt the pace is really slow and this can be dragged on to years...You will feel like the treatment is being dragged without solid information...We would like to see more aggressive style, with clear cut future of the treatment. Setbacks can be told on the face if any without all the numbered lab visits.
They did multiple ultrasound, lab etc [at ACRM] without clear cut information and finally started IVF. One day, they just called and asked to stop taking more medication without the reason why. We decided to stop consulting her, felt the pace is really slow and this can be dragged on to years...Communication is slow, approach is slow pace, no clear information or the path forward...It was okay, nothing exceptional. Don't expect miracle from the team.
How was your experience with Sue Ellen Carpenter at ACRM?
I wouldn't recommend Dr. Sue to anyone, treatment style is cold fish, dragged on without affirmative information. We would like to see more aggressive style, with clear cut future of the treatment. Setbacks can be told on the face if any without all the numbered lab visits.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Please consult someone else with higher rating if your case is even if a little complicated. You will never get them in a call, and will feel like number.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
You will feel like the treatment is being dragged without solid information.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Style is very delicate, may be that's the way it is. They did multiple ultrasound, lab etc without clear cut information and finally started IVF. One day, they just called and asked to stop taking more medication without the reason why. We decided to stop consulting her, felt the pace is really slow and this can be dragged on to years.
Describe your experience with your nurse at ACRM.
It was okay, nothing exceptional. Don't expect miracle from the team.
Describe your experience with ACRM.
You would notice high rating for the clinic overall, half of it would be true. If you find better place, go for it. Communication is slow, approach is slow pace, no clear information or the path forward.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
My plan is Cigna HDHP, out of pocket max 6K. I have been told that the plan fully covers IVF after 6K is paid off and a few 1K for medication. But I ended up paying 3K for the first cycle and 5K for second at that point we stopped IVF. Not sure how the drug cost went up that level.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Sorry! we didn't go that far. Personally we don't like the approach of multiple transfer; just reading through the downside of it.
What specific things went wrong at ACRM?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at ACRM.
We felt really bad to stop the IVF in the middle after taking all the medications and all the lab.
0
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources