Rated 8.5
Strongly recommend: 72%Neutral: 14%Don't recommend: 13%8.5
72% strongly recommend
162 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,864
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Atlanta Buckhead
1800 Howell Mill Road
Atlanta, GA 30318
770.928.2276
Atlanta Perimeter
5909 Peachtree Dunwoody Rd
Atlanta, GA 30328
770.928.2276
Johns Creek
6470 E. John's Crossing
Johns Creek, GA 30097
770.928.2276
Marietta
711 Canton Rd
Marietta, GA 30060
770.928.2276
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112 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 34 - 35
4 IUI
1 IVF
Donor Sperm
European
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Patel and her entire team treated me the absolute best care I could have ever expected. She was always available when I needed her... or even if I was just having anxieties, or sad about something. She was very open and honest about everything and while continuing to have great patient/ bedside manner she never led me on about the statistics or my chances of conceiving... During my consults she was the one who came and got me from the waiting room. Which is so telling of her as a physician. She cares, she gets invested in your success. Dr. Patel always has a smile on her face even when I was breaking down she kept me positive and never gave up on me even when I was giving up on myself. I am going into this as a “solo mom by choice” and never once did I ever feel judged for the path I was taking. She trea
At my egg retrieval [at ACRM] we were able to retrieve 20 mature eggs! 12 of which fertilized and 4 of those made it to the blastocyst stage. After the PGS testing I was left with 2 perfect embryos!...I have anxiety and she [nurse] was such a great communicator and always so accepting of my questions no matter how silly I thought they were. She would reach out to me when She knew I needed a kind word...The costs of going to ACRM we on par with any other clinic when looking at IVF costs.
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr. Patel is an incredible physician and I would recommend her to anyone seeking fertility treatment. During my consults she was the one who came and got me from the waiting room. Which is so telling of her as a physician. She cares, she gets invested in your success. Dr. Patel always has a smile on her face even when I was breaking down she kept me positive and never gave up on me even when I was giving up on myself. I am going into this as a “solo mom by choice” and never once did I ever feel judged for the path I was taking. She treated me with the same care she would with a couple with infertility issues. After my 3 IUI’s Dr. Patel was very honest about the chances of my success with continued IUI’s. I was very scared to move to IVF but she took the time with me to calm my fears and help me understand the whole process. She is truly the greatest physician I’ve ever encountered and I would recommend her to anyone seeking care.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Don’t be afraid to ask questions. She’s open and accepting of any and all questions. I continually came to my appointments with a notebook I would keep my questions in and she took the time to answer them all in detail with me. She is always available to call or email and understands the fear and questions you WILL have during this process.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr. Patel and her entire team treated me the absolute best care I could have ever expected. She was always available when I needed her... or even if I was just having anxieties, or sad about something. She was very open and honest about everything and while continuing to have great patient/ bedside manner she never led me on about the statistics or my chances of conceiving.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
My first two IUI’s I was on different dosages of letrozole while helping to create a very large follicle they never created more than one which is what we like to have in IUI’s. On my third IUI she tried a combination of Letrozole and Clomid which worked so much better I was able to develop several follicles while it still was unsuccessful it helped us to see my body really responded to Clomid. When we moved to IVF she was able to add Clomid along with the injectable gonadotropins to help me develop many follicles during my IVF cycle. At my egg retrieval we were able to retrieve 20 mature eggs! 12 of which fertilized and 4 of those made it to the blastocyst stage. After the PGS testing I was left with 2 perfect embryos! Dr. Patel personally does her own transfers which was so very important to me! After my transfer she had me on estrogen tablets and progesterone injections which are typical of IVF transfers but she also added estrogen patches for good measure. When I got the call about my positive pregnancy test Dr. Patel made the call personally which again was so very important to me. She did all of my IVF scans and all of my OB scans. She takes a personal interest in her patients and that means so very much to me as this is such a huge undertaking!
Describe your experience with your nurse at ACRM. (Assigned nurse: Caitlin Stephens )
Caitlin was ridiculously good at her job. I have anxiety and she was such a great communicator and always so accepting of my questions no matter how silly I thought they were. She would reach out to me when She knew I needed a kind word. She always had a smile on her face and always took the time to explain any test results that came back. When she had to call and let me know when my pregnancy tests were negative I always knew what she was going to say before she said it. I could hear it in her voice. She cared..: she was invested... so much so she even checked in on me and how my transfer went even after she was on maternity leave. She had the best patient nurse relationship I’ve ever seen in any nurse and I was so impressed with her professionalism.
Describe your experience with ACRM.
I went to the Marietta clinic mostly but as I was using donor sperm I was often at the perimeter location as well. Both offices are very clean, very open and light, the staff at both locations are incredible. I would truly leave each location and think you have to be some of the kindest people. The rooms were always so clean and both clinics were beyond prompt with my appointment times. I never had to wait for my appointments in fact quite often I was in a room even before my appointment time.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
The costs of going to ACRM we on par with any other clinic when looking at IVF costs. The costs were always explained upfront and I never showed up to the office and expected one cost and was asked to pay another. They always attempted to run through insurance before my costs were explained. I always had great communication with my IVF finance accounts person and she was very open about costs and due dates.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I had my embryos genetically tested to ensure quality and when I asked Dr. Patel about her thoughts on transferring both embryos VS one she explained that when genetically tested embryos transferring more than one embryo doesn’t increase your chances of pregnancy it increases your chances of multiples. While she left the final decision up to me I chose to take her advice and only transfer one embryo.
10
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
10
10
Age 34 - 37
2 IUI
4 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
When I was hospitalized, Dr. Fogle saw me daily in the hospital - I even had her cell phone and she checked in constantly via text... She did warn us about "Dr. Google" but she took the time to answer every far fetched question I had about anything I read online. Always upbeat when we saw her. Initially when we started at ACRM, yes we had the doctor rotation for monitoring, procedures, etc. But we're at a point in the process where Dr. Fogle is doing everything herself to ensure that I'm getting the treatment and level of care that she wants. She fully trusts the other doctors in the practice, but the fact that she wants to see it all through really means a lot.
I've had 3 primary nurses [at ACRM -Altanta Perimeter]. The first moved out of state, the second went out on leave, and I'm still working with the third. All compassionate, answered all questions I had in a timely manner. I really like that I can send off an email and get an answer in a reasonable amount of time...reading material was provided to us to review and all consults stressed single FET transfers. I only had a single embryo for FET, so there was no option for multiples.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle is amazing. From the first consult she has been kind, patient and thorough. She will go over everything in incredible detail, taking as much time as needed to answer questions. She did warn us about "Dr. Google" but she took the time to answer every far fetched question I had about anything I read online. Always upbeat when we saw her. Initially when we started at ACRM, yes we had the doctor rotation for monitoring, procedures, etc. But we're at a point in the process where Dr. Fogle is doing everything herself to ensure that I'm getting the treatment and level of care that she wants. She fully trusts the other doctors in the practice, but the fact that she wants to see it all through really means a lot.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Do your research, ask questions, be patient. Dr. Fogle did give realistic expectations for each procedure, but we still went into everything overconfident that we would beat the odds. Be realistic with yourself, listen to her and your care team. Don't be hard and beat yourself up if things don't go perfectly.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
ACRM is an extremely busy clinic. However everyone that I saw on a regular basis was extremely compassionate and empathetic. I've had an unusually high number of complications. The follow up has been incredible. The phlebotomist techs knew me by face and name, not just as a name on a piece of paper. Even the check out clerks were the same. When I miscarried, every person I saw was crying right along with me. When I was hospitalized, Dr. Fogle saw me daily in the hospital - I even had her cell phone and she checked in constantly via text.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
2 IUIs, 6 attempted IVF cycles resulting in 4 retrievals 1 IUI conversion and 1 complete cancellation/hospitalization IUI's had clomid followed by progesterone orally. Negative beta's. IVF cycles: E2 Priming x2, MiniStim x2, Microdose Flare x2. One of the E2 Priming and one of the Microdose Flare protocols resulted in 1 frozen embryo but CCS genetic screening showed a chromosome mismatch. One E2 Priming resulted in all embryos arresting. One Microdose Flare resulted in 1 embryo that was CCS chromosomal normal. That FET resulted in a miscarriage. One ministim was cancelled and the other converted into an IUI.
Describe your experience with your nurse at ACRM.
I've had 3 primary nurses. The first moved out of state, the second went out on leave, and I'm still working with the third. All compassionate, answered all questions I had in a timely manner. I really like that I can send off an email and get an answer in a reasonable amount of time.
Describe your experience with ACRM.
It's clear when you are there in the waiting room that ACRM sees a large volume of patients. But it's also clear that they've gained tremendous experience and insight to a process that's still mostly an unknown. There's so much about fertility (or lack there of) that the medical profession just doesn't know. The financial group is not quite as with it as the medical side. If there's anything "different" about a cycle that doesn't follow their normal procedure, it throws the finance person off and usually they forget to update a fill-in the blank type field with the correct information. Review everything, ask questions, keep records.
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Yes, reading material was provided to us to review and all consults stressed single FET transfers. I only had a single embryo for FET, so there was no option for multiples.
What specific things went wrong at ACRM?
  • Provided conflicting information
  • Failed to consider drug intolerance
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
8
9
Age 32
1 IVF
1 Egg Freezing
1 Embryo Freezing
Other
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Successful
[Dr. David Keenan] was professional and always on time. He was nice and genuine. He wasn’t very talkative but he was honest when I asked questions. He was helpful when I asked questions about the results of the ultrasounds he preformed. He always made the process more relaxing, by not making it feel like a procedure...[eSET approach]My doctor was very open to what I wanted. I was provided important information to make my own decisions.
The [nurse of ACRM] team was great. Answered all my questions and provided helpful tips and miscellaneous information for me. They were supportive and great to work with...The clinics strengths are they have informative staff, they show compassion, and have statistics to back their performance. Weakness is the accounting system is difficult for patients to understand. I’m consistently confused by the itemized receipts and multiple receipts for the same dates
How was your experience with David Keenan at ACRM?
David was professional and always on time. He was nice and genuine. He wasn’t very talkative but he was honest when I asked questions. He was helpful when I asked questions about the results of the ultrasounds he preformed. He always made the process more relaxing, by not making it feel like a procedure.
What's one piece of advice would you give a prospective patient of David Keenan at ACRM?
Be proactive about your questions, he will not ask if you have questions so you need to let him know if your curious or in the dark.
During treatment, were you treated like a number or a human with David Keenan at ACRM?
Dr Keene and dr Patel who worked with him were very personal and kind. They provided good information and great bedside manner from start to finish. We always felt like Human Beings and not a number because Patel not only showed she cared, she let us know her journey with this as well. We had a bad experience previously and decided to give it another chance and what a difference it was between the first time and now.
Describe the protocols David Keenan used in your cycles at ACRM and their degree of success.
David and dr Patel together (due to procedures for the coronavirus and limitations) used a standard stims process using Gonal-f, menopur, cetrotide, leuprolide, and novarel. My follicles were a successful side but I did suffer from OHSS. Everything I was suppose to do was listed specifically on a protocol sheet and everything was relayed to me in a timely manner.
Describe your experience with your nurse at ACRM. (Assigned nurse: Melissa Branch )
The team was great. Answered all my questions and provided helpful tips and miscellaneous information for me. They were supportive and great to work with.
Describe your experience with ACRM.
The clinics strengths are they have informative staff, they show compassion, and have statistics to back their performance. Weakness is the accounting system is difficult for patients to understand. I’m consistently confused by the itemized receipts and multiple receipts for the same dates. This was our second time at this location. We started back in the beginning of 2018 but eight days after I was laid off work and my husband was laid off a month later. This was difficult for us and at that time the clinic had different staff that was difficult to work with for scheduling appointments. We were very discouraged by the staffs lack of desire to help so we stopped treatment. We decided after some friends feedback that we would try one more time this year. It has been a world of a difference. The staff was helpful, friendly, encouraging, supportive and overall genuine. Through the recent hard time with the pandemic the clinic has continued to keep us informed and did not cancel our treatment for egg retrieval!!!! We are excited about the next steps in our journey when it’s safe to begin treatment again with ACRM!
Describe the costs associated with your care under David Keenan at ACRM.
Phase one with genetic testing was about $18,000.00. This does not include pharmacy and additional outside services. ACRM is a little more expensive than other clinics but they have better success rates. The standard fee for phase one for the clinic is $1092.00. The clinic works with ccrm for most of the procedures, however ccrm does not accept insurance so most of the cost was out of pocket.
Describe David Keenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
My doctor was very open to what I wanted. I was provided important information to make my own decisions.
8
Doctor
David Keenan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 35 - 36
PCOS
Latinx
Black or African-American
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hasty is the first doctor that has EVER pulled me into her office, explained my condition, shared personal experiences with regards to how my specific condition has affected her family and assured me that we would find a way for me and my boyfriend to have the family we desperately want. I'm not a crier, but I cried in that moment, because finally I had a doctor who was compassionate...great listener, patient with questions and really makes you feel at ease. I'm 100% confident she's going to help me make a baby and this is the first time I have felt that in my entire life.
It's [ACRM] in a beautiful building and patients are not allowed to bring in children with consideration to those who are still trying to conceive. I have never seen that before and I thought it was very thoughtful. The only drawback is there is a parking garage, so parking is about $6 per visit. Small fee to pay to get a little bit of baby dust...Dr. Hasty is a God-send. She listens, she understands, she doesn't rush, she explains procedures and makes you feel at ease.
How was your experience with Lisa Hasty at ACRM?
She's attentive, compassionate, great listener, patient with questions and really makes you feel at ease. I'm 100% confident she's going to help me make a baby and this is the first time I have felt that in my entire life.
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
Go in with an open heart, because she will protect it.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Although my condition has always been managed by my primary OBGYN, I have always left feeling rushed, an inconvenience when I ask questions about my health in general and especially my fertility. I can remember the last visit after asking what were my chances of getting pregnant, my OBGYN basically saying very outright that it wasn't possible and just left me in the room with that. Appointment over, no explanation. I'm fine with blunt, but at least help me understand. Dr. Hasty is the first doctor that has EVER pulled me into her office, explained my condition, shared personal experiences with regards to how my specific condition has affected her family and assured me that we would find a way for me and my boyfriend to have the family we desperately want. I'm not a crier, but I cried in that moment, because finally I had a doctor who was compassionate. You'd be surprised how rare that is. An infertility diagnosis is devastating. Imagine being diagnosed at the age of 19, and living your entire life knowing that this would be a challenge. Navigating relationships and dating, having to have this conversation over and over again. Finally meeting the love of your life and praying that this won't be a deal breaker. It's tough! Dr. Hasty is a God-send. She listens, she understands, she doesn't rush, she explains procedures and makes you feel at ease. She's been so gracious in even making sure my boyfriend is familiar and comfortable through this process. I am forever grateful that I ran across her practice, just by chance. As they all say, "I wish I would have gone to a fertility specialist from the beginning", because it really has made all the difference in my experience. I am forever grateful.
Describe the protocols Lisa Hasty used in your cycles at ACRM and their degree of success.
I don't remember the actual protocol, but we have completed an HSG, Semen Analysis, and ultimately IVF is the best option for us, due to my condition with PCOS. Now all that's left to do is start the process and figure out how to finance it.
Describe your experience with your nurse at ACRM. (Assigned nurse: Michelle Deloach and Turkessa Jefferson)
They're always warm and extremely responsive.
Describe your experience with ACRM.
It's in a beautiful building and patients are not allowed to bring in children with consideration to those who are still trying to conceive. I have never seen that before and I thought it was very thoughtful. The only drawback is there is a parking garage, so parking is about $6 per visit. Small fee to pay to get a little bit of baby dust. :)
Describe the costs associated with your care under Lisa Hasty at ACRM.
So far the initial consultations, HSG and other testing was roughly $1600-$1800 out of pocket. My insurance did not cover most.
Describe Lisa Hasty's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I haven't started treatment cycles yet.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 43
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Professor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Fogle provided all of the information we needed to know, and at no time did I feel I was misled or had information withheld from us...warm, knowledgeable, and able to convey complex information in easily understandable terms...open to answering questions fully and quickly...recommended donor eggs due to my diagnostic tests, a failed FE transfer at another clinic with my own eggs...I felt I could trust her.
My initial impression at my first consultation was that I would never be able to afford treatment at ACRM...now that I am no longer planning any more attempts to use my own eggs, I will not be throwing money away. This clinic is really fantastic with coordinating visits for those of us who are traveling long distances from out of the area...well-organized and I have never waited more than a few hours to get a response from one of them. The coordination at this clinic is impressive.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle provided all of the information we needed to know, and at no time did I feel I was misled or had information withheld from us. She is warm, knowledgeable, and able to convey complex information in easily understandable terms. She is also open to answering questions fully and quickly.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
I would recommend that they see her! My only regret is that she was not the first ER that I sought for treatment.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle was incredibly patient and explained my odds of conceiving via IVF using my own eggs in detail at every step of the process. She also explained the process of using donor eggs as well as the likelihood of success. Dr. Fogle was honest and open about the financial aspects of the procedures as well. She answered all of my questions, and after my initial consultation, I felt I could trust her.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
Due to COVID-19, my current treatment plan of IVF using donor eggs is on hold. Dr. Fogle recommended donor eggs due to my diagnostic tests, a failed FE transfer at another clinic with my own eggs, and my eggs. She ordered a hysteropalpinogram to rule out issues related to a childhood surgery that could have interfered with IVF success. That test showed no damage, and we are reassured that it may increase our chances of conceiving via donor eggs after my treatment is resumed.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mirren Reagan)
Mirren Reagan and Taylor Chasteen have both been handling coordination of my care, and they are wonderful. They are very well-organized and I have never waited more than a few hours to get a response from one of them. The coordination at this clinic is impressive.
Describe your experience with ACRM.
My initial impression at my first consultation was that I would never be able to afford treatment at ACRM. Compared to the local clinic that performed my first IVF procedure, it seemed to be a very large and expensive operation. The actual and projected costs are actually similar, and now that I am no longer planning any more attempts to use my own eggs, I will not be throwing money away. This clinic is really fantastic with coordinating visits for those of us who are traveling long distances from out of the area.
Describe the costs associated with your care under Robin Fogle at ACRM.
With my treatment currently suspended for COVID-19, I have only completed diagnostic testing at this point. ACRM provided estimates of out-of-pocket costs in advance, and they were similar under my health insurance plan at my local clinic. My last visit included blood testing for me and my husband, a hysterosalpinogram, and hysteroscopy, and the total charged to me out of pocket was under $500.
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Fogle's preference for single embryo transfers for women in my age group appears to be in line with currently accepted best practices in assisted reproduction. I am glad to follow her recommendations.
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
9
Age 29 - 30
3 Fertility Medications
Anovulation
PCOS
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Carpenter is very to the point and thorough. She always took the time to explain everything to me which was so appreciated in this process. She also allowed me the freedom to suggest different pathways forward and was always honest on her opinion of these options...We did a stair-step approach when I did not respond to 50 mg clomid. In the same cycle, we increased to 100 mg clomid and then 7.5 mg letrozole. The next cycle she added dexamethasone to letrozole which helped with ovulation. Dr. Carpenter was very open to trying strategies to help make me ovulate. When the oral medication did not seem to result in a pregnancy, she very gently suggested IVF and explained her rationale for that suggestion.
It can be easy at ACRM to become lost and I found it was very important to follow up consistently...Sometimes the nurses would not have the proper dosage to send to the pharmacy but when I brought this to their attention it was quickly resolved...The front desk staff is always very friendly. I did have some issues with billing but ultimately it was resolved but it was a bit of a headache to get to that point. Scheduling was typically very easy...We did a stair-step approach when I did not respond to 50 mg clomid. In the same cycle, we increased to 100 mg clomid and then 7.5 mg letrozole. The next cycle she added dexamethasone to letrozole which helped with ovulation. Dr. Carpenter was very open to trying strategies to help make me ovulate. When the oral medication did not seem to result in a pregnancy, she very gently suggested IVF and explained her rationale for that suggestion.
How was your experience with Sue Ellen Carpenter at ACRM?
Dr. Carpenter is very to the point and thorough. She always took the time to explain everything to me which was so appreciated in this process. She also allowed me the freedom to suggest different pathways forward and was always honest on her opinion of these options
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Come prepared with questions and Dr. Carpenter will spend the time to explain everything to you. I only know from my experience of asking many questions but I would also think that if you did not have questions, Dr. Carpenter would still be thorough on explaining the process
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter always spent time answering all of my questions and was incredibly patient
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
We did a stair-step approach when I did not respond to 50 mg clomid. In the same cycle, we increased to 100 mg clomid and then 7.5 mg letrozole. The next cycle she added dexamethasone to letrozole which helped with ovulation. Dr. Carpenter was very open to trying strategies to help make me ovulate. When the oral medication did not seem to result in a pregnancy, she very gently suggested IVF and explained her rationale for that suggestion.
Describe your experience with your nurse at ACRM. (Assigned nurse: Ashley)
It can be easy at ACRM to become lost and I found it was very important to follow up consistently
Describe your experience with ACRM.
The front desk staff is always very friendly. I did have some issues with billing but ultimately it was resolved but it was a bit of a headache to get to that point. Scheduling was typically very easy
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
Sometimes the nurses would not have the proper dosage to send to the pharmacy but when I brought this to their attention it was quickly resolved
10
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
10
9
Age 33 - 36
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Unexplained
Other
Income $100K - $199K
Operations
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
She thoroughly analyzed my previous care and walked us through some new options and suggestions for treatment. ... Dr. Carpenter truly listened and thought outside the box for my treatments. ... She has a soft and warm manner about her making you feel comfortable under her care. ... Dr. Carpenter goes above and beyond trying to ease your anxiety and find solutions to create the family you long for. She is also very smart and determined to get to the cause of any issues.
Multiple locations, doctors, and staff support. This allows for scheduling flexibility but also means you may see a variety of practitioners depending on where you elect to receive your care. The clinic communicates with one another very well so your care is coordinated. ... Each embryo transfer was about $5000 total. The prescriptions for the transfer were about $100. This was out-of-pocket because we did not have infertility coverage.
How was your experience with Sue Ellen Carpenter at ACRM?
Dr. Carpenter is very experienced and very thorough. She has a soft and warm manner about her making you feel comfortable under her care. She is also very smart and determined to get to the cause of any issues.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Dr. Carpenter goes above and beyond trying to ease your anxiety and find solutions to create the family you long for.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter truly listened and thought outside the box for my treatments. We had previously been with another clinic with only negative results and were ready to give up until we met with Dr. Carpenter. She thoroughly analyzed my previous care and walked us through some new options and suggestions for treatment.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
All of my transfers were frozen embryo cycles. Typically I would take birth control for a few days before beginning the real protocol to allow the 3-week protocol to be scheduled. I would start with estrogen for 2 weeks followed by the addition of progesterone injections for the 3rd week leading up the transfer.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherri Bisciotti)
Always friendly, responsive, and attentive
Describe your experience with ACRM.
Multiple locations, doctors, and staff support. This allows for scheduling flexibility but also means you may see a variety of practitioners depending on where you elect to receive your care. The clinic communicates with one another very well so your care is coordinated.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
Each embryo transfer was about $5000 total. The prescriptions for the transfer were about $100. This was out-of-pocket because we did not have infertility coverage.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Carpenter tried single embryo transfers the 1st 2 attempts and then the 3rd attempt we transferred to embryos which is when we became pregnant.
10
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Johns Creek
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 39
Tubal Blockage
Recurrent Pregnancy Loss
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Patel spent a lot of time going over diagnostics and my background She was very detail oriented and was always available to answer any of my questions Most appointments were virtual due to covid She was very prompt in answering any emails for any questions we had along the way She was very kind snd compassionate..
Be aware of your own benefits before walking in many insurances do not pay for diagnostics or ivf That can add up quickly Also be aware it will be a lot of labs and appointments up front Many people don’t realize the amount of lab draws you need and that takes a lot of time The [ACRM] clinic has a high success rate and is a well oiled machine They have it down to a science...They only do single egg transfers
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr Patel spent a lot of time going over diagnostics and my background She was very detail oriented and was always available to answer any of my questions Most appointments were virtual due to covid She was very prompt in answering any emails for any questions we had along the way She was very kind snd compassionate
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Make sure to have a list of questions you may have She was very detailed in explaining the process and the diagnostics I appreciate the attention to detail I work in healthcare myself
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr Patel spent a lot of time talking with you she was very friendly and happily answered any questions or concerns She was also very thorough
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
We never got to actual treatment We conceived on our own during the month of diagnostics While awaiting all the lab results to come back, we ended up pregnant before the follow up It was very lucky bc I have a completely blocked tube
Describe your experience with the nursing staff at ACRM.
The nursing staff was really sweet Covid has most of them communicating vis email They were prompt to respond
Describe your experience with ACRM.
Be aware of your own benefits before walking in many insurances do not pay for diagnostics or ivf That can add up quickly Also be aware it will be a lot of labs and appointments up front Many people don’t realize the amount of lab draws you need and that takes a lot of time The clinic has a high success rate and is a well oiled machine They have it down to a science
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
We were fortunate that’s our insurance paid for diagnostic testing and a portion of ivf We never had to go past diagnostic testing as we fortunately had a positive pregnancy test after the HSG If you had to do HSG out of pocket it was around $750 We did all our labs through labcorp bc it was covered as a small percentage
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
They only do single egg transfers
10
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 42 - 43
2 IUI
4 IVF
Unexplained
European
Income $100K - $199K
Consultant
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Patel is one of the most knowledgeable doctors I have ever encountered. She will spend as much time as you need to answer all of your questions in a compassionate, educational and easy to understand manner...She provide multiple scenarios for how to move forward. We had a couple of unforeseen setbacks I knew she would find the solution...and she did..
The perimeter location of ACRM was newly redone within the past two years and is pristine. The lobby is very large, comfortable and beautifully decorated. The OR and recovery are on the same floor and the clinic so it is easy to find. The parking is free and easy to navigate...The nursing staff was always pleasant and helpful. IVF was such a long journey and seeing a friendly smile of nurses who actually know your name felt very caring and supportive.
How was your experience with Bansari (Bonnie) Patel at ACRM?
I was assigned to Dr Patel after my original doctor left the practice. She reveiwed the results from my first egg retrieval where I ended up with zero embryos and had a frank discussion with us about our hopes & desires. She provide multiple scenarios for how to move forward. We had a couple of unforeseen setbacks I knew she would find the solution...and she did. I always felt like she was my advocate and kept our goals in mind. In addition, she is a delight to be around- witty & smart. We now have a beautiful baby boy and two more embryos on ice.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
If you have a question or don’t understand something - ask her. Dr. Patel is great at explaining the science and risks
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr. Patel is one of the most knowledgeable doctors I have ever encountered. She will spend as much time as you need to answer all of your questions in a compassionate, educational and easy to understand manner. We encountered several difficulties along our journey and Dr. Patel was sympathetic and helped us review all possible options to find success.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
My protocol included the following: 300 IU of Gonal-F, Menopur, 0.5 mg of Dexamethasone, 100 mg of Clomid, 0.25mg Cetrotide, & growth hormone. I usually had at least 9 Follicles over size 17 by day 11 abs would retrieve more matured than what showed. My results then followed the normal reduction with 50% turning into blasts, then half of those making it to day 5 and then we sent ours for genetic testing.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha Middlebrook)
The nursing staff was always pleasant and helpful. IVF was such a long journey and seeing a friendly smile of nurses who actually know your name felt very caring and supportive.
Describe your experience with ACRM.
The perimeter location of ACRM was newly redone within the past two years and is pristine. The lobby is very large, comfortable and beautifully decorated. The OR and recovery are on the same floor and the clinic so it is easy to find. The parking is free and easy to navigate
10
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 40
IUI
1 Egg Freezing
IVF
Diminished Ovarian Reserve
Endometriosis
Prefer not to answer
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Because we only had 2 eggs, she [Dr. Patel] recommended doing 1 at a time to increase our chances...if we had wanted to do multiple, she would have been open to that...Each visit was personal. If I had questions or she knew I needed to cry (hello hormones!) she stayed a few extra minutes with me instead of rushing off to the next patient..
everything was explained upfront and there were no surprise costs...She [our ACRM nurse] was quick to respond and provide details from my visit, quick to call medications in, and always followed up...Appointments were timely, and I never experienced a long wait. My only complaint with the entire process was that some of the ACRM team members who took blood were a bit more aggressive than others.
How was your experience with Bansari (Bonnie) Patel at ACRM?
We did a lot of research online and with other friends who have gone to offices in Atlanta before we ultimately decided on ACRM, and Dr. Patel. From the moment we met her, we had full confidence that she would do everything she could to help us grow our family. We never had an false hope or expectations, understanding that this process doesn't always guarantee a pregnancy, but we genuinely felt like Dr Patel was giving us our best chance. She made tough calls, and had to tell a hormonal patient that we needed to cancel a cycle. I was always appreciative of her making the hard calls because I knew it was the right decision. I never felt like she was pushing me through the process. I would, and will, recommend Dr. Patel to anyone who is seeking to take the next step in growing their family. It's not an easy process, but Dr. Patel encouraged us and rooted for us the entire time!
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Be upfront about questions/concerns. If something doesn't make sense (because it's doctor lingo) ask.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
From the moment we met Dr Patel, we felt like she was fighting along with us for our family. Each visit was personal. If I had questions or she knew I needed to cry (hello hormones!) she stayed a few extra minutes with me instead of rushing off to the next patient. For the important visits, she made sure she was the doctor I was seeing so she could see for herself what was going on.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
Our first appt was late February, right before Covid, so our path looked a little different. While the office was shut down, we did a few months of clomid and letrozole. Attempted and IUI in May, but that got cancelled due to male infertility issues. Decided to take a few months off of medication to let my body rest before starting back up again in August for Egg Retrieval. Attempted frozen egg transfer in Oct but my lining wasn't where we wanted it to be, so cancelled that procedure and tried a different protocol in November. Still wasn't thick enough, so we switched to doing a retrieval stimulation because my lining looked good during retrieval. We were successful with our first transfer with that protocol. We did several other procedures along the way: hysteroscopy, HSG, SIS.
Describe your experience with your nurse at ACRM. (Assigned nurse: Melissa)
Melissa was just as important to me as Dr. Patel! She was quick to respond and provide details from my visit, quick to call medications in, and always followed up. I felt like a person with her, instead of just someone on the other end of the phone/email. And she more so than Dr. Patel had to handle me at my worst with hormones! She was always made me feel like what I was going through was normal and that I wasn't alone in this.
Describe your experience with ACRM.
ACRM was always clean, and their protocols and handling of the office and patients during Covid was exceptional. Appointments were timely, and I never experienced a long wait. My only complaint with the entire process was that some of the ACRM team members who took blood were a bit more aggressive than others.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
We had a significant amount covered through my husband's insurance, so we consider ourselves very lucky in that regard. The only thing that wasn't covered by insurance was the genetic testing of the embryos. But everything was explained upfront and there were no surprise costs.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Because we only had 2 eggs, she recommended doing 1 at a time to increase our chances. In case the first didn't work out, we could still tweak things for the 2nd. But, if we had wanted to do multiple, she would have been open to that.
10
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 33 - 35
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
When I found Doctor Fogle I was at my absolute lowest in life...I instantly felt relieved and knew I was in great hands. She is warm. She is extremely knowledgeable. And she genuinely cares about you as a person. Every encounter with her felt like a visit with an old friend...I have no doubt in my mind that Doctor Fogle’s decision to use Omnitropin produced my two beautiful children. In May of 2019 my daughter was born and March of this year (2021) my son was born. I am eternally grateful to Doctor Fogle for making my dreams a reality.
I can’t come up with any weaknesses, but I will tell you the strengths of this clinic [ACRM] are within the staff. The doctors and nurses are top notch in Georgia. I never felt like a number and really felt everyone had my best interest through my entire three years I was a patient...It’s priceless.. and in the grand scheme of things everyone’s treatment cost will be different. It cost me and my husband about $40,000 to have tests, procedures, one retrieval, and two transfers, with medication. Worth every penny.
How was your experience with Robin Fogle at ACRM?
I instantly felt relieved and knew I was in great hands. She is warm. She is extremely knowledgeable. And she genuinely cares about you as a person. Every encounter with her felt like a visit with an old friend. It also helps in this type of situation that she is not at all dry (like most OB-GYN or RE fertility docs) and has a sense of humor in the most appropriate way.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
The outcome will outweigh the financial cost/burdens.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
When I found Doctor Fogle I was at my absolute lowest in life. I had just miscarried my fourth pregnancy and mentally and physically I was a train wreck. You see, I had no trouble at all getting pregnant prior to meeting Doctor Fogle.. In fact, I got pregnant four times in thirteen months. But I lost every single one of them, with only one resulting in a “why”. We found out through a D&C that our third baby girl had Trisomy 22. When my husband and I sat down with Doctor Fogle for our consultation in March of 2018 I instantly felt relieved and knew I was in great hands. She is warm. She is extremely knowledgeable. And she genuinely cares about you as a person. Every encounter with her felt like a visit with an old friend. It also helps in this type of situation that she is not at all dry (like most OB-GYN or RE fertility docs) and has a sense of humor in the most appropriate way. By June of 2018 she had ruled out anything that could have caused all of our miscarriages. Testing mine and my husbands genetics for one, among many many blood draws (mostly for me), a saline sonogram procedure, and a semen analysis for him. In July 2018 I had my egg retrieval which produced eleven (YES! ELEVEN!!) healthy embryos. My husband and I were blown away with our results..but you see...unlike the other big name fertility docs down the street...ACRM and Doctor Fogle use Omnitropin (better known as human growth hormone) as a stim medication for women, such as myself, who are suffering recurrent miscarriage. It is also beneficial for those desiring to be a mother later in life. Research has shown that Omnitropin improves egg quality. I have no doubt in my mind that Doctor Fogle’s decision to use Omnitropin produced my two beautiful children. In May of 2019 my daughter was born and March of this year (2021) my son was born. I am eternally grateful to Doctor Fogle for making my dreams a reality.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
She used Menopur, Gonal F, Cetrotide...but Omnitropin is the real reason for my review. Human growth hormone is not used by any other doctor in Atlanta and is no doubt the reason I have my two babies. Human growth hormone has shown in research to improve egg quality in women. I had 4 miscarriages prior to meeting Doctor Fogle. And I have no doubt in my mind that Doctor Fogle’s use of Omnitropin produced my two beautiful children.
Describe your experience with your nurse at ACRM. (Assigned nurse: Tonya Jubyna)
Warm and compassionate.
Describe your experience with ACRM.
I can’t come up with any weaknesses, but I will tell you the strengths of this clinic are within the staff. The doctors and nurses are top notch in Georgia. I never felt like a number and really felt everyone had my best interest through my entire three years I was a patient.
Describe your experience with your monitoring appointments at ACRM.
It was always convenient and I didn’t feel like a number.
Describe the costs associated with your care under Robin Fogle at ACRM.
It’s priceless.. and in the grand scheme of things everyone’s treatment cost will be different. It cost me and my husband about $40,000 to have tests, procedures, one retrieval, and two transfers, with medication. Worth every penny.
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Yes, she is very selective on who she would do a multiple embryo transfer on.
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
9
Age 39 - 40
2 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Architect
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Denis was wonderful. He's not going to let you be unrealistic in your expectations though- will keep things real, but also positive...Great job explaining processes, likely results, all the options, the biology of it all. Matter of fact, but not cold. Appreciate all of his communication through out the process...eSET was used. graded visually then genetic testing, as embroys where from me at 39...
Overall the medical care is top notch [at ACRM]. Unfortunately, the accounting team is absolutely horrible...even if you pay every bill without pause, if there is one that you do not know is outstanding you will receive a nasty email, and they will treat your like your never paying them. But what is the worse is that I just received a call from COLLECTIONS saying I had an outstanding Embryo storage fee- NO ONE ever emailed me or sent me a bill in the mail.
How was your experience with Andre Denis at ACRM?
Great job explaining processes, likely results, all the options, the biology of it all. Matter of fact, but not cold. Appreciate all of his communication through out the process but most especially, of course, the call to confirm I was PREGNANT!
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
Listen to him- all aspects of the options and likelihood of success. There are no guarantees, but remaining positive is the best way to proceed.
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
Dr. Denis was wonderful. He's not going to let you be unrealistic in your expectations though- will keep things real, but also positive. I am sad he is retiring. However, given our timing of egg retrieval during beginning of everything shutting down for COVID in March-April of 2020 I did have lots of interaction with the other Drs in the practice and was happy with all
Describe your experience with your nurse at ACRM. (Assigned nurse: Laura)
Laura and Denis Care team did a great job. I was comfortable and felt like they were always positive, even in the midst of alot of fear surrounding the beginning of COVID in March-April of 2020. I appreciate them keeping us on our path to pregnancy even when we did not know how to protect ourselves from COVID, how it was spread etc in those early days.
Describe your experience with ACRM.
Overall the medical care is top notch. Unfortunately, the accounting team is absolutely horrible. And I read similar reviews before beginning care. I mostly thought to myself that perhaps those previous reviewers had trouble paying the bills, meaning they didn't have the cash, etc. Nope. I am here to confirm, that is not the case at all. I dont have the right words to describe the complete LACK of basic competence, follow-thru, or responsibility to the patients - even if you pay every bill without pause, if there is one that you do not know is outstanding you will receive a nasty email, and they will treat your like your never paying them. But what is the worse is that I just received a call from COLLECTIONS saying I had an outstanding Embryo storage fee- NO ONE ever emailed me or sent me a bill in the mail. They have my current phone number and address. And yet the Collector told me an address with a major typo in it and she had my wrong phone number. Now that this mystery bill is now with Collections that means they've already reported this to Credit Bureau! This is totally unacceptable. I am speechless at how their inability to do their job in accounting is now significantly impacting us. This will impact my ability to quality for things (credit score impact) and I did not do anything but pay every bill, in full, with them the entire time I was in treatment and ensured they had my current info so that I would receive any future invoices. I dont know how to warn anyone how to protect yourself if at ACRM and dealing with accounting, other than you have to be on top of them to ensure you do not owe money. As counterintiative as it is, that is the only way to be sure you do not get majorly screwed like I currently am. On a final note- I do have to say we did 2 IUIs and 1 IVF (successful) - and we have a 6 month old boy now. Happy and Healthy and would not trade him for anything in the world. BUT I do not want this happening (the financial chaos) to anyone else!
Describe the costs associated with your care under Andre Denis at ACRM.
2 IUI, 1 successful IVF total (with no fertility coverage with insurance, and including all Rxs) $30,000-$35,000
Describe Andre Denis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
eSET was used. graded visually then genetic testing, as embroys where from me at 39 this is highly recommended.
What specific things went wrong at ACRM?
  • Lost paperwork
Describe the specific things that went wrong at ACRM.
Billing- frozen embryo storage bill was never received and just got a call it went to collections. Collections did not have my correct phone number or correct address- both provided from the clinic to them. The clinic does have my correct information as we were active patients for over a year, and during that time received the bills either email or mail without incident, all paid immediately when received. So this type of screw up, now impacting my credit, when it was WHOLEY an error in their accounting department is completely unacceptable.
10
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2020, Successful
10
10
Age 32 - 35
3 IVF
Endometriosis
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Prefer not to answer
Income $500K+
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fogle always said that if we wanted to transfer two eggs she would...She always showed compassion, gave her honest opinion and most of all never gave up! She made a point to always schedule me on her surgery days and see me as much as possible during the weekly visits, it was amazing...She always told us along the way she would let us know when it was time to look at different options such as surrogacy, donor egg etc
Strengths - the Doctors and nurses!! Also, the cleanliness and the [ACRM] staff are all amazing. Weakness - communication system and appointment making. I feel like it would be awesome to get everything online or in an app. And they might be working on that! But it would be great to be able to see all the results from the appointments on a portal system...
How was your experience with Robin Fogle at ACRM?
Dr. Fogle is the best and my husband and I are so thankful and lucky that we were able to receive care by such a fabulous doctor! From day one my husband and I felt comfortable and in great hands with Dr. Fogle. Our journey was not a fun one nor a short one but I couldn't imagine going through this three year journey with any other doctor. Dr. Fogle treated us as if we were family and for that we are so thankful. She always showed compassion, gave her honest opinion and most of all never gave up! She made a point to always schedule me on her surgery days and see me as much as possible during the weekly visits, it was amazing. She was always responsive and there for us when we needed her whether that was in person, email or via the phone...and trust me I needed her a lot as the emotional part of the journey was harder than the physical toll on the body. All I wanted was answers as to why I wasn't able to keep a pregnancy and although we may never have received a true reason and just may have been unexplained infertility Dr. Fogle never ever gave up and got us to our sweet miracle baby boy today!! She always told us along the way she would let us know when it was time to look at different options such as surrogacy, donor egg etc. and we put all of our trust in her because of how thorough she was, compassionate and just down right the best! I am forever grateful for the phenomenal care Dr. Fogle gave us day in and day out. We will be going back to her for our next babies!
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
TRUST HER! She would never give up on you and she will always provide you with the most honest advice, even if it isn't what you want to hear. I am not going to lie, there were times I left being upset we had to wait two more months for the next transfer or do one more procedure before a transfer and I would be frustrated....but in the end I knew Dr. Fogle always, always, always had our best interest and was doing everything to get us to the end goal...which was a healthy baby!!! She puts so much thought in every step and for that we are so grateful!!
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle was the best doctor during our extremely tough fertility journey. She treated us like humans from day one! She would always listen to our concerns, frustrations without judgement and was there with an answer or just a "shoulder to cry on" when we needed to vent. She is such a genuine doctor and gave advice from the heart as if we were her family. We never gave up hope in this process, even though at times we were tested, because Dr. Fogle treated us with the utmost respect and as humans from day one.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We had a ton of protocols and no two protocols were the same. Dr. Fogle always tweaked the protocols a bit, whether it was adding lovenox, pushing back the retrieval day, adding growth hormone, doing one more hysteroscopy and so much more.
Describe your experience with your nurse at ACRM. (Assigned nurse: Megan and Michelle)
The nurses I worked with over my three years at ACRM were all fantastic. I was probably not the easiest patient at times and always had a million questions (crazy ones at that) and they never judged me and always got back to me with an answer in a very timely manner. Also, what I loved most was if they couldn't answer the question they would talk to Dr. Fogle for me. They were kind and most of all supportive as they all know it isn't easy going through fertility treatment.
Describe your experience with ACRM.
Strengths - the Doctors and nurses!! Also, the cleanliness and the staff are all amazing. Weakness - communication system and appointment making. I feel like it would be awesome to get everything online or in an app. And they might be working on that! But it would be great to be able to see all the results from the appointments on a portal system.
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Fogle always suggested that we do a single embryo transfer as I was having trouble keeping a pregnancy and multiple pregnancies are tougher. However, Dr. Fogle always said that if we wanted to transfer two eggs she would. Actually, one transfer the embryo didn't thaw as perfectly as we wanted so Dr. Fogle added another fresh embryo from a retrieval to give it our best shot. Unfortunately neither embryo stuck but she was always, always thinking of ways to get us to our end goal!!
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 30 - 31
4 Fertility Medications
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Calhoun has always been open, honest and compassionate. I feel that we WILL be successful in her care. She has answered all 1000 questions in a timely manner. I have requested certain tests for my own peace of mind that she gladly performed (even if it wasn't necessary). She listens to my requests and concerns. When I had to end an ectopic pregnancy for my own health, she cried with me.
The ladies at ACRM (especially Cailin) ate amazing. They answer all my questions in a timely manner. They provide quality information and try to work my appointments around my work schedule.... ACRM wants you to be successful. I feel their strengths are that they aren't pushing into their own agenda, they want you to be comfortable with the treatments they suggest. My insurance covered most of the tests, and none of the treatment costs. They helped provide me with support group information. I don't have any weakness es As have had a great experience.
How was your experience with Kathryn Calhoun at ACRM?
Dr. Calhoun has always been open, honest and compassionate. I feel that we WILL be successful in her care. She has answered all 1000 questions in a timely manner. I have requested certain tests for my own peace of mind that she gladly performed (even if it wasn't necessary). She listens to my requests and concerns. When I had to end an ectopic pregnancy for my own health, she cried with me.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Be open to suggestions and listen to all the information before you start asking questions. (Most of the time, she will address it before you do.)
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
She cried with me when I had an ectopic and celebrated when we got positive results!
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
Our strategy is to get pregnant and stay pregnant. We tried Clomid (twice) which both times ended up as a chemical pregnancy. We then tried a trigger shot, which produced an ectopic. The ectpoic (along with PCOS) clogged my tubes so we will move on to IVF in March 2019.
Describe your experience with your nurse at ACRM. (Assigned nurse: Cailyn )
The ladies at ACRM (especially Cailin) ate amazing. They answer all my questions in a timely manner. They provide quality information and try to work my appointments around my work schedule.
Describe your experience with ACRM.
ACRM wants you to be successful. I feel their strengths are that they aren't pushing into their own agenda, they want you to be comfortable with the treatments they suggest. My insurance covered most of the tests, and none of the treatment costs. They helped provide me with support group information. I don't have any weakness es As have had a great experience.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
For the past year we have spend $4000 in treatments and testing.
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
She has given us the choice, but has suggested eSET.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
9
9
Age 31 - 32
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Calhoun] was wonderfully supportive during our miscarriage. She wanted to reach out to us even though it was while she was on vacation. We will pursue future treatments with her because we know she cares and truly wants to help us have a family. ... She is kind and caring, and takes the time to explain things to us. ... She will make the best decisions for you on this journey.
We had appointment times [monitoring], but it was first come at 8am. ... Call backs from your nurse come late in the day, between 2-4p. This is because they [ACRM] see patients throughout the am/mid-day. ... The clinic does one embryo transfer, and after a failed transfer or loss there is the option to transfer two. ... Cailin is my new nurse and I love her! She is attentive and compassionate.
How was your experience with Kathryn Calhoun at ACRM?
She was wonderfully supportive during our miscarriage. She wanted to reach out to us even though it was while she was on vacation. We will pursue future treatments with her because we know she cares and truly wants to help us have a family.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
It is easy for us to let emotion make decisions but trust your doctor. She will make the best decisions for you on this journey.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
She is kind and caring, and takes the time to explain things to us.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
I’m not sure! I don’t have notes on this, but we will be changing up our protocol for the next time to include growth hormones so my eggs are all around the same maturity age during retrieval.
Describe your experience with your nurse at ACRM. (Assigned nurse: My new bruise is Cailin and PCC is Bernice )
Cailin is my new nurse and I love her! She is attentive and compassionate.
Describe your experience with ACRM.
Call backs from your nurse come late in the day, between 2-4p. This is because they see patients throughout the am/mid-day. But it is hard when you are waiting on answers to your questions. If it is an emergent question, you can call for the on-call nurse.
Describe your experience with your monitoring appointments at ACRM.
We had appointment times, but it was first come at 8am.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
We spent around 24k on several IUIs, a retrieval and transfer.
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
The clinic does one embryo transfer, and after a failed transfer or loss there is the option to transfer two. We understand these policies, and plus we only had one PGS normal embryo to transfer.
What specific things went wrong at ACRM?
  • Failed to order appropriate test
Describe the specific things that went wrong at ACRM.
When doing our egg retrieval we were supposed to have my uterine test while I was under anesthesia, but it wasn’t scheduled. We had to do this a few months later before a transfer attempt. It was something the previous nurse had on my file to book, but we did not remind them when scheduled. Therefore there wasn’t enough time between patients to perform the test.
9
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
10
Age 40
IUI
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Fogle spent time getting to know me and my husband in a consultation, before talking to us about our options. ... She seems to be more a proponent for traditional forms of fertility care (Clomid, IUI, IVF) and less supportive of nontraditional forms (acupuncture, herbal supplements). ... She is empathetic when delivering test results, but also clear about what needs to be done. ... It is this combination that makes her an excellent doctor when dealing with this medical specialty, since for many fertility patients, time is against us. ...
ACRM is the most organized clinic I've ever been to. Everything is carefully planned out, with lots of helpful paperwork and info for every step of the fertility process. When you walk into the office, it is a relaxing and positive environment. ... The nurses are very good at getting back to me. Every email I send gets returned by one of the nurses. They are helpful in answering questions I have in between appointments.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle is very empathetic, and delivers test results with a mixture of honesty and compassion. It is this combination that makes her an excellent doctor when dealing with this medical specialty, since for many fertility patients, time is against us. I like to ask a lot of questions and take notes, and Dr. Fogle does a great job translating medical jargon into decipherable information that I can understand. She seems to be more a proponent for traditional forms of fertility care (Clomid, IUI, IVF) and less supportive of nontraditional forms (acupuncture, herbal supplements).
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
I would take Dr. Fogle's advice, since she is an expert in her field, but also listen to your own instincts on trying nontraditional forms of fertility such as acupuncture.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle spent time getting to know me and my husband in a consultation, before talking to us about our options. She is empathetic when delivering test results, but also clear about what needs to be done.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We are trying IUI and letrozole this cycle. We will do two rounds of this treatment strategy. If these are unsuccessful, I will start IVF. Since I am a teacher with a limited salary, we don't know if IVF is a viable option for us financially. But we really want a baby, and are willing to do what it takes to have a family.
Describe your experience with the nursing staff at ACRM.
The nurses are very good at getting back to me. Every email I send gets returned by one of the nurses. They are helpful in answering questions I have in between appointments.
Describe your experience with ACRM.
ACRM is the most organized clinic I've ever been to. Everything is carefully planned out, with lots of helpful paperwork and info for every step of the fertility process. When you walk into the office, it is a relaxing and positive environment.
Describe the costs associated with your care under Robin Fogle at ACRM.
So far, with consultation, blood work, and HSG, the total is $1500. We are doing IUI this month, which will be $1900, and then after that, IVF will be $24,000.
9
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
9
Age 31 - 32
2 IUI
Other
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Calhoun has been such a kind, warm and skillful RE so far. During our very first consultation, she had to break the news to me that residual cysts from a previous clomid cycle would mean I had to wait a month before starting an IUI cycle, and she was straightforward and kind in her delivery. She personally called me when we realized halfway through my third IUI cycle that I was inexplicably pregnant (bloodwork 10 days before showed progesterone of 1
Overall, ACRM is a well-oiled machine. Before going myself, I had read some bad reviews about the clinic along the lines of "it's a fertility factory, and you'll just be a number", so I was a bit apprehensive, but I have been very pleasantly surprised. It's a factory only in the sense that they have everything down to a science. I have never waited more than 15 minutes before being called back for an appointment, and the only time I had to wait 30 minutes on the table for an IUI procedure to be done,
How was your experience with Kathryn Calhoun at ACRM?
Dr. Calhoun has been such a kind, warm and skillful RE so far. During our very first consultation, she had to break the news to me that residual cysts from a previous clomid cycle would mean I had to wait a month before starting an IUI cycle, and she was straightforward and kind in her delivery. She personally called me when we realized halfway through my third IUI cycle that I was inexplicably pregnant (bloodwork 10 days before showed progesterone of 1, so they had started me on another round of letrozole), and even though she herself was confused about what exactly was going on, she was very kind as she shared that I was most likely experiencing an early miscarriage. She personally conduced an ultrasound the next day so we could learn more and I could ask her questions. She seems genuinely interested in my success and well being. My only con about her is that I've only seen her in person three times. She splits her time between offices, so she has never performed an IUI for me, and it's a little unnerving to not know who I'm going to see. But when sh!t got real (confusing pregnancy/early miscarriage) she was all over it with multiple personal phone calls and a prompt in-person consultation. I'm hopeful about our next steps and feel confident with Dr. Calhoun handling my treatment.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
If it's important for you to see her in person at most visits, be willing to go to multiple office locations depending on her schedule.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr. Calhoun has been fantastic so far. She personally called me with the very surprising news that I was pregnant after my second IUI (I had already started Letrozole for another IUI because earlier bloodwork had indicated I wasn't pregnant), and scheduled a meeting with me the very next day to personally conduct an ultrasound and talk me through what was clearly going to be an early miscarriage. She called me a few days later, and I assumed she had some sort of test result she wanted to share that maybe I didn't know about, and so I asked why she was calling. "Because I'm worried about you!" was her answer. I was totally shocked to have a doctor call just because she cared and wanted to check in with me during a confusing and disappointing situation. She's very kind and warm, but also honest and straightforward. The perfect personality mix for me.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
So far I've done 2.5 IUI cycles with Dr. Calhoun (third got cancelled halfway through.) She's had me do a baseline scan and bloodwork day 2 or 3, then prescribed 5.0mg of letrozole each time, had me do a mid-cycle scan around day 12, and then I've always ovulated on my own, but if I hadn't, I was prepared to do a trigger shot. First one failed outright, second appeared to have failed, but actually resulted in a very early miscarriage, and third got cancelled. I will do one more IUI and then more onto IVF. She is ready for me to go to IVF now, but I want to try one more IUI since #2 technically worked, and she was fine with me trying one more.
Describe your experience with your nurse at ACRM. (Assigned nurse: Cailin Wilder)
I really haven't had much interaction with Cailin yet. So far it's been fine, but she really hasn't had much of a chance to be good or bad – she has been responsive and friendly via email, which is huge. I LOVE one of the nurse practitioners Marin (don't think I'm spelling her name right) who has done several ultrasounds for me. It's a big clinic, and I often have random doctors and nurses performing ultrasounds and doing procedures for me (which I don't like), but I'm always happy when I see Marin. I'm THRILLED by how easy scheduling is. It's an absolute delight that I can just send someone an email to get an appointment scheduled, and an hour later, its on the books. It's a far cry from the pain of scheduling appointments with my obgyn before we moved to the big leagues.
Describe your experience with ACRM.
Overall, ACRM is a well-oiled machine. Before going myself, I had read some bad reviews about the clinic along the lines of "it's a fertility factory, and you'll just be a number", so I was a bit apprehensive, but I have been very pleasantly surprised. It's a factory only in the sense that they have everything down to a science. I have never waited more than 15 minutes before being called back for an appointment, and the only time I had to wait 30 minutes on the table for an IUI procedure to be done, a nurse came to check on me and told me that a retrieval was going long and I would be seen shortly, and the doctor apologized profusely as well once he came in. The office is beautiful and clean, and scheduling is a dream. It's so seamless. I've always gotten test results the same day. I get return emails over the weekend. Well oiled machine. The only downside is that it is a big clinic. My doctor works out of two different offices, and I have only seen her in person three times. Both of my IUIs have been performed by random doctors (including a male doctor who I find to be too gruff). I hate not seeing the same doctor and nurses every time, but I'm willing to make the sacrifice for the smooth experience and excellent care otherwise.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
So far each IUI is around 2,000 and we anticipate one round of IVF will be 25,000. Likely an extra 5,000 for genetic testing and 5,000 for additional transfers.
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A as I haven't moved onto IVF yet
9
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
10
10
Age 42
3 Fertility Medications
Diminished Ovarian Reserve
Other
Income $0 - $49K
Operations
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Seeing Dr. Patel for the first time, I told her that I was scared & nervous of what she was going to tell me...Dr. Patel was completely understanding & caring. She asked what I was scared of & told me not to be nervous. It felt so natural to talk to her & open up about my feelings. She offered tissues when they were needed. She went back to 6th grade sex ed (I have forgotten a lot) & explained everything with me; including stuff that my regular OBGYN had not about ovulating.
She [nurse at ACRM] has been good at explaining the labs needed and the results. I have emailed a few times and she has always been prompt and responsive...Dr. Patel encouraged me to go to a different facility for the HSG test as they had a lower cost. ACRM was $1100.00 vs. $500.00. I had to have in house blood pregnancy test for the HSG and it was $87.00...When I made my first appointment, they were suppose to call me back to let me know what I would owe. I wasn't sure what my insurance would cover. I did not hear back from them. Upon arrival I was told it was only a specialist co-pay. You may want to make sure that you figure this out prior to your appointment as that could play a big part in you proceeding with fertility treatments.
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr. Patel is extremely thorough with providing me with the information needed to make a informed decision. She was prompt and to the point when needed, yet had a soft and understanding side as well. I appreciate that it was not pressured to just jump in. She wanted to know that I understood how everything worked.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Just be open and honest with your concerns or questions.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
I am a 41yo who has been TTC for 1 year. I have no children. My husband has 3 children. We have been married for 1 month!! I finally met a man who wants to have children and I can't get pregnant... I went into this with little to no knowledge other than the internet, blogs & Instagram. My regular OBGYN's were no help, their only answer was see a fertility doctor. With not having insurance, I wasn't even sure that was a option for us. Seeing Dr. Patel for the first time, I told her that I was scared & nervous of what she was going to tell me. I was embarrassed that my husband had to work & could not go with me. Would she think that I was the only one interested in having a child? Dr. Patel was completely understanding & caring. She asked what I was scared of & told me not to be nervous. It felt so natural to talk to her & open up about my feelings. She offered tissues when they were needed. She went back to 6th grade sex ed (I have forgotten a lot) & explained everything with me; including stuff that my regular OBGYN had not about ovulating. I learned things that I did not know, which I was able to share with my husband. She expressed her empathy with my feelings and concerns. I feel like she understood where my heart was coming from. She was honest & discussed the percentages of me getting pregnant on my own. What our options were &where would be the best starting place. We discussed the best financial options for us. She advised me to have a few test done elsewhere to save money. She was not pushy with getting me to sign up or make a commitment that day. She encouraged me to think about the options & talk with my husband. Upon leaving she gave me her card and wrote in her email address in case we had any other questions. We have decided to continue and will definitely be using Dr. Patel. Her staff has also been helpful and very responsive.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
I have done 3 cycles of clomid before seeing Dr. Patel, so we made the decision to start with labs to see what is going on with me. She found a few items of concern. So, I am starting thyroid medication, a HSG procedure and my husband is doing a sperm test. We will wait for all of the results and schedule a follow up.
Describe your experience with your nurse at ACRM. (Assigned nurse: Caitlin Stephens)
She has been good at explaining the labs needed and the results. I have emailed a few times and she has always been prompt and responsive.
Describe your experience with ACRM.
When I made my first appointment, they were suppose to call me back to let me know what I would owe. I wasn't sure what my insurance would cover. I did not hear back from them. Upon arrival I was told it was only a specialist co-pay. You may want to make sure that you figure this out prior to your appointment as that could play a big part in you proceeding with fertility treatments.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
On my first visit, I had a specialist copay. They did labs as well that day, which my insurance covered. Dr. Patel encouraged me to go to a different facility for the HSG test as they had a lower cost. ACRM was $1100.00 vs. $500.00. I had to have in house blood pregnancy test for the HSG and it was $87.00. The sperm test was $140.00 I believe.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A - We haven't gotten this far.
10
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
9
10
Age 31 - 33
2 IVF
Endometriosis
Latinx
Income $50K - $99K
Teacher
1st of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Denis] explains it very well based on studies, researches etc. All based on your age, previous treatments, diagnosis, and others. I trusted in him and he convinced me that eSET was the best for me. It only took one for me to get pregnant on my first transfer with him!...Ask as many questions as you want... he will answer them! He has the facts, studies, examples, pictures ready for your appointment. I've been with different doctor (two previous failed transfers) and he was THE ONE that gave me my positive test on my very first transfer of this cycle. I'm very thankful and would definitely refer him to friends.
Strengths [at ACRM]: OMG! They have the best facility!...Love that they order only the necessary meds so you don't end up with left overs. They let you make appointments on both locations for your convenience. You'll have your nurse contact information and you can reach her anytime. They were really sweet and the called to let me know I had a positive pregnancy test :) Weaknesses: Not sure if they have one. Trying to think of something but I can't find anything relevant that bothered me. I'd say it's the fact that they don't work with your insurance. Let's say my EOB would say I could have a discount but it was up to them to accept it and they never did.
How was your experience with Andre Denis at ACRM?
Well... to start with... he speaks portuguese as well. So it was nice to be able to speak our native language for a change. He is very kind, compassionate, but he can also be direct and he'll definitely tell you the whole truth. Ask as many questions as you want... he will answer them! He has the facts, studies, examples, pictures ready for your appointment. I've been with different doctor (two previous failed transfers) and he was THE ONE that gave me my positive test on my very first transfer of this cycle. I'm very thankful and would definitely refer him to friends.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
Don't hesitate to ask him questions. He works on both Buckhead and Perimeter location. So try to schedule where it's best for you. That's a plus :)
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
IVF Protocol Antagonist: - Started birth control pills on my CD3; - CD11 last birth control pill; - CD12 Baseline and bloodwork; - CD15 Started stimulation injection meds subcutaneously: 225IU of Gonal-F 1 Vial of Menopur (mixed with 1ml of saline) - CD20 (DOS6) Ultrasound and bloodwork; - CD20 (DOS6) Started Cetrotide 0.25mg injections; - CD22 (DOS8) Ultrasound and bloodwork; - CD24 (DOS10) Ultrasound and bloodwork; - CD24 (DOS10) Last injections of Menopur, Gonal-F and Cetrotide. - CD25 (DOS11) They put me on Cabergoline 0.5mg (1 tablet) for 8 nights because of high estrogen levels (risk of develop ovarian hyperstimulation symptoms); - CD25 (DOS11) Triger shot - Novarel 1,000 units subcutaneous at a specific time according to egg retrieval time; - CD25 (DOS11) Triger shot - 1hour later I took 4mg of Lupron (80 units) subcutaneous; - CD26 (DOS12) Triger shot - 12hours later I took the second dose of Lupron 4mg (80 units) subcutaneous - CD27 Egg Retrieval day (28 eggs retrieved; 23 mature; 20 fertilized; 11 made it to blast (5 were frozen on day 5 and 6 were frozen on day 6); all 11 were sent to PGS testing; 8 were normal and 1 did not get a reading (candidate to be retested in the future). - (CD1) 9 days after egg retrieval my period started ; - (CD2) Started birth control pills; - (CD12) SIS/Trial transfer appointment; - (CD17) Last birth control pill; - (CD19) Baseline and bloodwork appointment; - (CD20) Started Estrace 2mg (twice a day); - (CD26) Started Estrace 2mg (3 times a day); - (CD32) Midcycle ultrasound and bloodwork appointment; - (CD34) Started PIO (Progesterone sesame in oil 25mg); - (CD35) Increased PIO to 50mg; - (CD36) Started Medrol (Methylprednisolone) 16mg once daily, for 5 days; - (CD38) Bloodwork appointment (check progesterone and estrogen levels); - (CD39) Transfer day ( Transferred only 1 healthy PGS tested embryo); - (CD49) First pregnancy blood test; - (CD51) Second pregnancy blood test; - (CD54) Third pregnancy blood test.
Describe your experience with your nurse at ACRM. (Assigned nurse: Meghan Kent)
They will give you a nurse that will be yours during your treatment there. Mine was out for a few days and when I called they gave me the nurse on call. I guess I was lucky because then I had two nurses to talk to and send emails with questions. Either phone or email they were very responsive. You can always get a hold of something if you need something.
Describe your experience with ACRM.
Strengths: OMG! They have the best facility! Also very well qualifies professionals (including embryologists). Love that they order only the necessary meds so you don't end up with left overs. They let you make appointments on both locations for your convenience. You'll have your nurse contact information and you can reach her anytime. They were really sweet and the called to let me know I had a positive pregnancy test :) Weaknesses: Not sure if they have one. Trying to think of something but I can't find anything relevant that bothered me. I'd say it's the fact that they don't work with your insurance. Let's say my EOB would say I could have a discount but it was up to them to accept it and they never did.
Describe the costs associated with your care under Andre Denis at ACRM.
I'm not able to tell the price because we used Attain finance program instead of payment directly to the clinic. But from where I recall: - Medications were self paid (I'm not sure but I don't think we reached the $5,000.00 we thought we would reach for the whole cycle- retrieval and transfer); - Anesthesia was also self paid ($515); - Preliminary Testing (i.e. Trial Transfer and SIS), also self paid; - For the baseline, biopsy and transfer a total of $16,540.00 - PGS is $1,950.00 (screening of up to 6 embryos and shipping); I guess that would be something around $25,000.00 (not included preliminary testing if you need it).
Describe Andre Denis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
He explains it very well based on studies, researches etc. All based on your age, previous treatments, diagnosis, and others. I trusted in him and he convinced me that eSET was the best for me. It only took one for me to get pregnant on my first transfer with him!
9
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
9
Age 25 - 26
7 IUI
Male Factor
PCOS
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Calhoun is always so kind and remembers personal things about your journey. You're never just a number...She makes you feel a lot better about a process that it's already extremely difficult to deal with. She is always so optomistic, which puts you in a better mindset. She has went above and beyond for me with everything...She is extremely knowledgeable and will make sure you have all of the answers you need...I was on Letrozole, Clomid, and Dexamethasone. The first 3 cycles were clomid and dexamethasone, the next 4 were all 3, and the current one is Letrozole and dexamethasone. I've always responded well with the Clomid, but it always thinned out my lining. I would trigger for ovulation after my mid cycle results came back and the IUI would be around 24 hours after. I have had failed cycles each time.
for IUI alone [at ACRM] I paid around $500 each time. I received bills all throughout the month for things like ultrasounds and bloodwork...One of the biggest strengths is how compassionate they are. This is a very scary and overwhleming process and they're with you every step of the way. Our next step is IVF. It is very expensive so we keep doing IUIs while saving up, but I dont feel as if we've exhausted all of our options to get there yet. I'm not sure if we've tried all the medications we can, for my husband and myself.
How was your experience with Kathryn Calhoun at ACRM?
Dr Calhoun is very kind and compassionate. She makes you feel a lot better about a process that it's already extremely difficult to deal with. She is always so optomistic, which puts you in a better mindset. She has went above and beyond for me with everything.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Express any concerns and ask any questions you may have. She is extremely knowledgeable and will make sure you have all of the answers you need.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr. Calhoun is always so kind and remembers personal things about your journey. You're never just a number.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
I was on Letrozole, Clomid, and Dexamethasone. The first 3 cycles were clomid and dexamethasone, the next 4 were all 3, and the current one is Letrozole and dexamethasone. I've always responded well with the Clomid, but it always thinned out my lining. I would trigger for ovulation after my mid cycle results came back and the IUI would be around 24 hours after. I have had failed cycles each time.
Describe your experience with your nurse at ACRM. (Assigned nurse: Cailin)
Everyone was so kind and were always very informative. While it's easy to feel alone in this scary process, they always make you feel like they're always by your side every step of the way. They are all so understanding.
Describe your experience with ACRM.
One of the biggest strengths is how compassionate they are. This is a very scary and overwhleming process and they're with you every step of the way. Our next step is IVF. It is very expensive so we keep doing IUIs while saving up, but I dont feel as if we've exhausted all of our options to get there yet. I'm not sure if we've tried all the medications we can, for my husband and myself.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
for IUI alone I paid around $500 each time. I received bills all throughout the month for things like ultrasounds and bloodwork.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 27
7 Fertility Medications
Anovulation
PCOS
Unexplained
Other
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr.Calhoun was absolutely amazing! She always made me feel comfortable , hopeful , and that she was as invested as we were. She always does an awesome job explaining our treatment and next steps. She is quick to adjust plans as needed. She has truly impacted our lives greatly and motivated me want to go into this field and help others the way she is helping us!!...always makes me feel like I matter and that my treatment is number one even though I know she has other clients. I truly believe she wants me to become pregnant as badly as we would like to be.
She [nurse at ACRM] was super responsive and caring!!...My appointments are anywhere from $110-200 Ultra sounds are anywhere from $150-300 In house blood work was $100 a test...Everyone always makes you feel welcomed and cared for! I don’t have any complaints of weaknesses that I have at with this clinic. I love our doctor and care team. Everyone is super responsive and helpful...We started with trying leterolze. I was not producing any mature eggs so she bumped up the dosage. Still no production or mature eggs so went to highest dosage. After that wasn’t successful she tried combined cycle of leterzole and clomid for five days. Again nothing so she Bumped up the dosages to the highest of both medications for ten days. Went in and finally had some mature eggs. We did a trigger shot and I ovulate for the first time ever but the cycle was not successful in a pregnancy. We went back to 10 days of clomid & leterzole. Nothing was growing so starting at a low dosage of gonal - f for seven days. Two eggs were maturing so we did a trigger shot. Currently in Two week wait.
How was your experience with Kathryn Calhoun at ACRM?
Dr.Calhoun was absolutely amazing! She always made me feel comfortable , hopeful , and that she was as invested as we were. She always does an awesome job explaining our treatment and next steps. She is quick to adjust plans as needed. She has truly impacted our lives greatly and motivated me want to go into this field and help others the way she is helping us!!
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Don’t be afraid to ask questions
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr.Calhoun always makes me feel like I matter and that my treatment is number one even though I know she has other clients. I truly believe she wants me to become pregnant as badly as we would like to be.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
We started with trying leterolze. I was not producing any mature eggs so she bumped up the dosage. Still no production or mature eggs so went to highest dosage. After that wasn’t successful she tried combined cycle of leterzole and clomid for five days. Again nothing so she Bumped up the dosages to the highest of both medications for ten days. Went in and finally had some mature eggs. We did a trigger shot and I ovulate for the first time ever but the cycle was not successful in a pregnancy. We went back to 10 days of clomid & leterzole. Nothing was growing so starting at a low dosage of gonal - f for seven days. Two eggs were maturing so we did a trigger shot. Currently in Two week wait.
Describe your experience with your nurse at ACRM. (Assigned nurse: Maria )
She was super responsive and caring!!
Describe your experience with ACRM.
Everyone always makes you feel welcomed and cared for! I don’t have any complaints of weaknesses that I have at with this clinic. I love our doctor and care team. Everyone is super responsive and helpful.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
My insurance didn’t cover any fertility treatments. My appointments are anywhere from $110-200 Ultra sounds are anywhere from $150-300 In house blood work was $100 a test
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 40
Recurrent Pregnancy Loss
European
Income $50K - $99K
Accountant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Lisa Hasty has the best bedside manner and yet she is so professional and blunt with relaying clinical information...she remembers everything about me and my case every time I walk in her office...She never rushes the appointment, which makes me feel as though I am important to her...advised I do a single transfer due to my incompetent cervix...provide Dr. Hasty with every piece of information you can from previous doctors, etc. because she will read it thoroughly and talk through it with you
ACRM is beyond amazing! Their offices are pleasant and calming. I have been to each of their locations and the front desk staff are always so friendly and helpful...The full IVF cycle costs $15,000. The associated anesthesia costs $550. Genetic testing is another approximately $2,000. The medications for IVF are approximately $6,000...Nurse Michelle makes herself very available and easy to reach out to and communicate with. It is an amazing relief to be able to email your nurse with questions!
How was your experience with Lisa Hasty at ACRM?
Dr. Lisa Hasty has the best bedside manner and yet she is so professional and blunt with relaying clinical information, which is exactly what I want and need in a fertility doctor. With many doctors in the past, I felt like I was starting over with each appointment. I don't know how Dr. Hasty does it, but she remembers everything about me and my case every time I walk in her office. She is nothing short of amazing at what she does and as a person!
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
I would advise a new patient to provide Dr. Hasty with every piece of information you can from previous doctors, etc. because she will read it thoroughly and talk through it with you. In other words, don't feel like you would be wasting your time gathering medical records and filling out forms to the highest level of detail.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Dr. Hasty always makes you feel like a human. She greets you by first name and with a warm hug each and every time you see her. She never rushes the appointment, which makes me feel as though I am important to her.
Describe the protocols Lisa Hasty used in your cycles at ACRM and their degree of success.
Thus far, I have only tried fertility medications (Letrozole and Clomid) under Dr. Hasty. I am currently in the process of beginning an IVF cycle.
Describe your experience with your nurse at ACRM. (Assigned nurse: Michelle DeLoach)
Nurse Michelle makes herself very available and easy to reach out to and communicate with. It is an amazing relief to be able to email your nurse with questions!
Describe your experience with ACRM.
ACRM is beyond amazing! Their offices are pleasant and calming. I have been to each of their locations and the front desk staff are always so friendly and helpful. All of their offices are and hour or more from where I live, but each and every time it is worth the drive!
Describe the costs associated with your care under Lisa Hasty at ACRM.
The full IVF cycle costs $15,000. The associated anesthesia costs $550. Genetic testing is another approximately $2,000. The medications for IVF are approximately $6,000, plus the supplements that I am currently taking.
Describe Lisa Hasty's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Hasty has advised I do a single transfer due to my incompetent cervix. She explained the risks involved with multiples and that the embryo could still split after transfer.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 29
5 IUI
1 IVF
Endometriosis
Other
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We did a frozen embryo transfer [with Dr. Andre Denis]...We always left feeling like we knew what to expect and that he was doing everything in his power to diagnose our infertility problems instead of just sticking us in the “unexplained” category where we had been for years...Pretty standard protocol in terms of the drugs used before the egg retrieval. We had 22 eggs retrieved, 13 embryos, 9 made it to blasto, and ended up with 2 chromosomally normal embryos. It was at this point that Dr. Denis ordered another blood test and discovered that we have a chromosome translocation and that is why we had so much difficulty getting pregnant. We transferred one embryo that successfully implanted and had our son in February of 2020.
We did a frozen embryo transfer[at ACRM]. Pretty standard protocol in terms of the drugs used before the egg retrieval. We had 22 eggs retrieved, 13 embryos, 9 made it to blasto, and ended up with 2 chromosomally normal embryos...Meghan and all of the staff at ACRM was great. They were always available by email to answer questions and while we were in the office made sure that we were comfortable...believe our total cost was around $24,000. Our egg retrieval and embryo transfer was $17,000, genetic testing (since we had over 7 embryos) was $1,000, and medications were around $6,000.
How was your experience with Andre Denis at ACRM?
Dr. Denis was always very warm and caring throughout all of our appointments. The thing I remember most about him is that he consistently reminded us to not blame ourselves for our infertility because we had no control over it and that he knew how much women played the blame game. He took the time at each appointment to answer any questions that we had and he explained the entire process in detail. We always left feeling like we knew what to expect and that he was doing everything in his power to diagnose our infertility problems instead of just sticking us in the “unexplained” category where we had been for years.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
Go see him.
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
Dr. Denis made us feel very comfortable throughout the whole process. He had a warm bedside manner, understood how emotionally draining the entire IVF process can be, and always explained everything to us thoroughly so that we knew exactly what was going on and when.
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
We did a frozen embryo transfer. Pretty standard protocol in terms of the drugs used before the egg retrieval. We had 22 eggs retrieved, 13 embryos, 9 made it to blasto, and ended up with 2 chromosomally normal embryos. It was at this point that Dr. Denis ordered another blood test and discovered that we have a chromosome translocation and that is why we had so much difficulty getting pregnant. We transferred one embryo that successfully implanted and had our son in February of 2020.
Describe your experience with your nurse at ACRM. (Assigned nurse: Meghan Kent)
Meghan and all of the staff at ACRM was great. They were always available by email to answer questions and while we were in the office made sure that we were comfortable.
Describe your experience with ACRM.
The clinic is great. The staff is friendly and compassionate, which is what I needed during our IVF process. They have different offices which helps in trying to get an appointment. The only downside is that all of the offices are located in the Atlanta area and traffic is terrible.
Describe the costs associated with your care under Andre Denis at ACRM.
I believe our total cost was around $24,000. Our egg retrieval and embryo transfer was $17,000, genetic testing (since we had over 7 embryos) was $1,000, and medications were around $6,000.
Describe Andre Denis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Denis’s explanation of our single embryo transfer made sense. I had been pregnant before, I was under 30, and we only had 2 embryos to transfer.
10
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
10
10
Age 40 - 41
1 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Upon our first meeting with Dr Denis we felt very comfortable talking with him about our situation. He took the time to get to know us as a couple and to walk through a lot of info and data that made us much more aware of all our options and what course of action would be best for us. While we didn’t see him for every appointment I knew that he was being kept up to date on our treatment by the great team of nurses...With progesterone supplements I got pregnant the next try with Clomid and timed intercourse (we had a vacation planned so we couldn’t do the IUI), however we lost that pregnancy at 10.5 weeks. We then graduated to IVF in the hopes of finding a good egg as we knew I wasn’t infertile with Gonal-F, Menopur, Omnitrope and Novarel - but after retrieving only 4 eggs we didn’t have any make it to blast. We’re now beginning our second round of IVF with Gonal-F, Menopur and micro dose Lupron.
after retrieving only 4 eggs [at ACRM] we didn’t have any make it to blast. We’re now beginning our second round of IVF with Gonal-F, Menopur and micro dose Lupron...Tulsi [nurse] was responsive and compassionate and I’m so glad that we had her on our team...Medically they always took great care of me, they called me with my test updates on time and were accommodating when I needed to adjust timing and protocols as a result of unexpected life things happening along the way. Additionally, the offer a free support group each week for patients and once I started attending I found it to be so helpful.
How was your experience with Andre Denis at ACRM?
Upon our first meeting with Dr Denis we felt very comfortable talking with him about our situation. He took the time to get to know us as a couple and to walk through a lot of info and data that made us much more aware of all our options and what course of action would be best for us. While we didn’t see him for every appointment I knew that he was being kept up to date on our treatment by the great team of nurses. When we did experience a loss he was compassionate and it felt like he was right there on this journey with us.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
Take advantage of the time you get with him and ask all the questions. Come prepared with questions so that you can make the most of his knowledge.
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
We never felt rushed with him and he made it feel like he truly cared about our situation. He answered all our questions and explained things to us in great detail. His approach was the perfect mix of fact and feeling for us.
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
We did Clomid with IUI the first time around and got a negative test - but learned my progesterone was low. With progesterone supplements I got pregnant the next try with Clomid and timed intercourse (we had a vacation planned so we couldn’t do the IUI), however we lost that pregnancy at 10.5 weeks. We then graduated to IVF in the hopes of finding a good egg as we knew I wasn’t infertile with Gonal-F, Menopur, Omnitrope and Novarel - but after retrieving only 4 eggs we didn’t have any make it to blast. We’re now beginning our second round of IVF with Gonal-F, Menopur and micro dose Lupron.
Describe your experience with your nurse at ACRM. (Assigned nurse: Tulsi )
Tulsi was responsive and compassionate and I’m so glad that we had her on our team.
Describe your experience with ACRM.
I felt complete confidence in this clinic from day one. Medically they always took great care of me, they called me with my test updates on time and were accommodating when I needed to adjust timing and protocols as a result of unexpected life things happening along the way. Additionally, the offer a free support group each week for patients and once I started attending I found it to be so helpful.
Describe Andre Denis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
We haven’t gotten there yet.
10
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
10
Age 42 - 43
3 IUI
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I am now preparing for egg donor IVF. Before this happens, she [Dr. Sue Ellen Carpenter] recommended I have the fibroids removed...was open and honest. She cares about her patients including their physical and mental well-being...always offers both sides of the procedure(s), good and bad. You never feel rushed when talking to her. She refrains from offering personal advice. She always provides research based answers.
$60/visit. IUI approx. $3,000 each. Meds. $25 [costs at ACRM]...The clinic is great at scheduling people. The waiting room is never over crowded nor do you have to wait long. The care coordinators are responsive and caring. It would be great if the frozen sperm and IUI procedure were at the Johns Creek location vs going to the other office. I would have also prefer Dr. Carpenter to perform the IUI procedure instead of a doctor I never met.
How was your experience with Sue Ellen Carpenter at ACRM?
Dr. Carpenter always offers both sides of the procedure(s), good and bad. You never feel rushed when talking to her. She refrains from offering personal advice. She always provides research based answers.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Look forward to being cared for by a Dr. who puts you first.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter was open and honest. She cares about her patients including their physical and mental well-being.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I had 3 IUI’s. I wanted to try to have a child using my own eggs. My ovarian reserve was slightly below normal, but all other tests were fine. She used Letrozole to increase the number of eggs produced, but each time I never had more than 2 well developed eggs released. I also used progesterone inserted vaginally. The end result was 2 negative results and 1 chemical miscarriage. I am now preparing for egg donor IVF. Before this happens, she recommended I have the fibroids removed. The surgery is tomorrow, 3/1/18.
Describe your experience with your nurse at ACRM. (Assigned nurse: Timeka Carter)
Timeka is a good care coordinator. She always called back ina timely manner and was extremely fast when replying to emails. I did not have much interaction with my nurse. I did not have much interaction with
Describe your experience with ACRM.
The clinic is great at scheduling people. The waiting room is never over crowded nor do you have to wait long. The care coordinators are responsive and caring. It would be great if the frozen sperm and IUI procedure were at the Johns Creek location vs going to the other office. I would have also prefer Dr. Carpenter to perform the IUI procedure instead of a doctor I never met.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
$60/visit. IUI approx. $3,000 each. Meds. $25
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
It is my understanding the center will only emplaned one egg when using a donor. I feel we should have the option to use more than one.
10
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Johns Creek
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources