Rated 8.5
Strongly recommend: 72%Neutral: 14%Don't recommend: 13%8.5
72% strongly recommend
162 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,864
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Atlanta Buckhead
1800 Howell Mill Road
Atlanta, GA 30318
770.928.2276
Atlanta Perimeter
5909 Peachtree Dunwoody Rd
Atlanta, GA 30328
770.928.2276
Johns Creek
6470 E. John's Crossing
Johns Creek, GA 30097
770.928.2276
Marietta
711 Canton Rd
Marietta, GA 30060
770.928.2276
Show 2 more

162 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 35 - 36
PCOS
Latinx
Black or African-American
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hasty is the first doctor that has EVER pulled me into her office, explained my condition, shared personal experiences with regards to how my specific condition has affected her family and assured me that we would find a way for me and my boyfriend to have the family we desperately want. I'm not a crier, but I cried in that moment, because finally I had a doctor who was compassionate...great listener, patient with questions and really makes you feel at ease. I'm 100% confident she's going to help me make a baby and this is the first time I have felt that in my entire life.
It's [ACRM] in a beautiful building and patients are not allowed to bring in children with consideration to those who are still trying to conceive. I have never seen that before and I thought it was very thoughtful. The only drawback is there is a parking garage, so parking is about $6 per visit. Small fee to pay to get a little bit of baby dust...Dr. Hasty is a God-send. She listens, she understands, she doesn't rush, she explains procedures and makes you feel at ease.
How was your experience with Lisa Hasty at ACRM?
She's attentive, compassionate, great listener, patient with questions and really makes you feel at ease. I'm 100% confident she's going to help me make a baby and this is the first time I have felt that in my entire life.
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
Go in with an open heart, because she will protect it.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Although my condition has always been managed by my primary OBGYN, I have always left feeling rushed, an inconvenience when I ask questions about my health in general and especially my fertility. I can remember the last visit after asking what were my chances of getting pregnant, my OBGYN basically saying very outright that it wasn't possible and just left me in the room with that. Appointment over, no explanation. I'm fine with blunt, but at least help me understand. Dr. Hasty is the first doctor that has EVER pulled me into her office, explained my condition, shared personal experiences with regards to how my specific condition has affected her family and assured me that we would find a way for me and my boyfriend to have the family we desperately want. I'm not a crier, but I cried in that moment, because finally I had a doctor who was compassionate. You'd be surprised how rare that is. An infertility diagnosis is devastating. Imagine being diagnosed at the age of 19, and living your entire life knowing that this would be a challenge. Navigating relationships and dating, having to have this conversation over and over again. Finally meeting the love of your life and praying that this won't be a deal breaker. It's tough! Dr. Hasty is a God-send. She listens, she understands, she doesn't rush, she explains procedures and makes you feel at ease. She's been so gracious in even making sure my boyfriend is familiar and comfortable through this process. I am forever grateful that I ran across her practice, just by chance. As they all say, "I wish I would have gone to a fertility specialist from the beginning", because it really has made all the difference in my experience. I am forever grateful.
Describe the protocols Lisa Hasty used in your cycles at ACRM and their degree of success.
I don't remember the actual protocol, but we have completed an HSG, Semen Analysis, and ultimately IVF is the best option for us, due to my condition with PCOS. Now all that's left to do is start the process and figure out how to finance it.
Describe your experience with your nurse at ACRM. (Assigned nurse: Michelle Deloach and Turkessa Jefferson)
They're always warm and extremely responsive.
Describe your experience with ACRM.
It's in a beautiful building and patients are not allowed to bring in children with consideration to those who are still trying to conceive. I have never seen that before and I thought it was very thoughtful. The only drawback is there is a parking garage, so parking is about $6 per visit. Small fee to pay to get a little bit of baby dust. :)
Describe the costs associated with your care under Lisa Hasty at ACRM.
So far the initial consultations, HSG and other testing was roughly $1600-$1800 out of pocket. My insurance did not cover most.
Describe Lisa Hasty's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I haven't started treatment cycles yet.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2020, Successful
10
10
Age 32 - 35
3 IVF
Endometriosis
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Prefer not to answer
Income $500K+
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fogle always said that if we wanted to transfer two eggs she would...She always showed compassion, gave her honest opinion and most of all never gave up! She made a point to always schedule me on her surgery days and see me as much as possible during the weekly visits, it was amazing...She always told us along the way she would let us know when it was time to look at different options such as surrogacy, donor egg etc
Strengths - the Doctors and nurses!! Also, the cleanliness and the [ACRM] staff are all amazing. Weakness - communication system and appointment making. I feel like it would be awesome to get everything online or in an app. And they might be working on that! But it would be great to be able to see all the results from the appointments on a portal system...
How was your experience with Robin Fogle at ACRM?
Dr. Fogle is the best and my husband and I are so thankful and lucky that we were able to receive care by such a fabulous doctor! From day one my husband and I felt comfortable and in great hands with Dr. Fogle. Our journey was not a fun one nor a short one but I couldn't imagine going through this three year journey with any other doctor. Dr. Fogle treated us as if we were family and for that we are so thankful. She always showed compassion, gave her honest opinion and most of all never gave up! She made a point to always schedule me on her surgery days and see me as much as possible during the weekly visits, it was amazing. She was always responsive and there for us when we needed her whether that was in person, email or via the phone...and trust me I needed her a lot as the emotional part of the journey was harder than the physical toll on the body. All I wanted was answers as to why I wasn't able to keep a pregnancy and although we may never have received a true reason and just may have been unexplained infertility Dr. Fogle never ever gave up and got us to our sweet miracle baby boy today!! She always told us along the way she would let us know when it was time to look at different options such as surrogacy, donor egg etc. and we put all of our trust in her because of how thorough she was, compassionate and just down right the best! I am forever grateful for the phenomenal care Dr. Fogle gave us day in and day out. We will be going back to her for our next babies!
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
TRUST HER! She would never give up on you and she will always provide you with the most honest advice, even if it isn't what you want to hear. I am not going to lie, there were times I left being upset we had to wait two more months for the next transfer or do one more procedure before a transfer and I would be frustrated....but in the end I knew Dr. Fogle always, always, always had our best interest and was doing everything to get us to the end goal...which was a healthy baby!!! She puts so much thought in every step and for that we are so grateful!!
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle was the best doctor during our extremely tough fertility journey. She treated us like humans from day one! She would always listen to our concerns, frustrations without judgement and was there with an answer or just a "shoulder to cry on" when we needed to vent. She is such a genuine doctor and gave advice from the heart as if we were her family. We never gave up hope in this process, even though at times we were tested, because Dr. Fogle treated us with the utmost respect and as humans from day one.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We had a ton of protocols and no two protocols were the same. Dr. Fogle always tweaked the protocols a bit, whether it was adding lovenox, pushing back the retrieval day, adding growth hormone, doing one more hysteroscopy and so much more.
Describe your experience with your nurse at ACRM. (Assigned nurse: Megan and Michelle)
The nurses I worked with over my three years at ACRM were all fantastic. I was probably not the easiest patient at times and always had a million questions (crazy ones at that) and they never judged me and always got back to me with an answer in a very timely manner. Also, what I loved most was if they couldn't answer the question they would talk to Dr. Fogle for me. They were kind and most of all supportive as they all know it isn't easy going through fertility treatment.
Describe your experience with ACRM.
Strengths - the Doctors and nurses!! Also, the cleanliness and the staff are all amazing. Weakness - communication system and appointment making. I feel like it would be awesome to get everything online or in an app. And they might be working on that! But it would be great to be able to see all the results from the appointments on a portal system.
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Fogle always suggested that we do a single embryo transfer as I was having trouble keeping a pregnancy and multiple pregnancies are tougher. However, Dr. Fogle always said that if we wanted to transfer two eggs she would. Actually, one transfer the embryo didn't thaw as perfectly as we wanted so Dr. Fogle added another fresh embryo from a retrieval to give it our best shot. Unfortunately neither embryo stuck but she was always, always thinking of ways to get us to our end goal!!
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
7
5
Age 40
Unexplained
Black or African-American
Income $0 - $49K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Fogle] is knowledgeable and wants to see the best results for her patients, at least that's how I felt. ... We did the 1st round of clomid with timed intercourse but that was not successful. Then she told me we need to do IVF but I felt like I wanted to try a few more rounds of Clomid with a trigger shot first, I actually begged for that.
The front office staff is very nice. The clinic [ACRM] is very welcoming. My experience was good. I would definitely recommend someone to this clinic. ... I was given an appointment to a different location that is too far from my house, and when the nurse said I can come to the Perimeter location, they could not locate my appointment
How was your experience with Robin Fogle at ACRM?
She is knowledgeable and wants to see the best results for her patients, at least that's how I felt. Even though I felt like IVF was being pushed more than any other treatment options. I wish IVF would not be the 1st treatment option that is given to the patients.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Ask a lot of questions. You are your own advocate
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
She was very upfront and she seemed like she cared and wanted the best results for me, that's more than I can say for another RE I had previously
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We did the 1st round of clomid with timed intercourse but that was not successful. Then she told me we need to do IVF but I felt like I wanted to try a few more rounds of Clomid with a trigger shot first, I actually begged for that.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sharon Ball)
She seemed very quiet and most of the time when I emailed her I always got "Out of the Office" response. She seems to be out of the office quite abit.
Describe your experience with ACRM.
The front office staff is very nice. The clinic is very welcoming. My experience was good. I would definitely recommend someone to this clinic.
Describe the costs associated with your care under Robin Fogle at ACRM.
The whole treatment is too expensive especially for someone like we whose insurance does not cover fertility. Also I compared HSG testing cost to the another clinic and ACRM charges $491 more
What specific things went wrong at ACRM?
  • Lost appointments
Describe the specific things that went wrong at ACRM.
I was given an appointment to a different location that is too far from my house, and when the nurse said I can come to the Perimeter location, they could not locate my appointment
7
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
5
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
9
Age 25 - 26
7 IUI
Male Factor
PCOS
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Calhoun is always so kind and remembers personal things about your journey. You're never just a number...She makes you feel a lot better about a process that it's already extremely difficult to deal with. She is always so optomistic, which puts you in a better mindset. She has went above and beyond for me with everything...She is extremely knowledgeable and will make sure you have all of the answers you need...I was on Letrozole, Clomid, and Dexamethasone. The first 3 cycles were clomid and dexamethasone, the next 4 were all 3, and the current one is Letrozole and dexamethasone. I've always responded well with the Clomid, but it always thinned out my lining. I would trigger for ovulation after my mid cycle results came back and the IUI would be around 24 hours after. I have had failed cycles each time.
for IUI alone [at ACRM] I paid around $500 each time. I received bills all throughout the month for things like ultrasounds and bloodwork...One of the biggest strengths is how compassionate they are. This is a very scary and overwhleming process and they're with you every step of the way. Our next step is IVF. It is very expensive so we keep doing IUIs while saving up, but I dont feel as if we've exhausted all of our options to get there yet. I'm not sure if we've tried all the medications we can, for my husband and myself.
How was your experience with Kathryn Calhoun at ACRM?
Dr Calhoun is very kind and compassionate. She makes you feel a lot better about a process that it's already extremely difficult to deal with. She is always so optomistic, which puts you in a better mindset. She has went above and beyond for me with everything.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Express any concerns and ask any questions you may have. She is extremely knowledgeable and will make sure you have all of the answers you need.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr. Calhoun is always so kind and remembers personal things about your journey. You're never just a number.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
I was on Letrozole, Clomid, and Dexamethasone. The first 3 cycles were clomid and dexamethasone, the next 4 were all 3, and the current one is Letrozole and dexamethasone. I've always responded well with the Clomid, but it always thinned out my lining. I would trigger for ovulation after my mid cycle results came back and the IUI would be around 24 hours after. I have had failed cycles each time.
Describe your experience with your nurse at ACRM. (Assigned nurse: Cailin)
Everyone was so kind and were always very informative. While it's easy to feel alone in this scary process, they always make you feel like they're always by your side every step of the way. They are all so understanding.
Describe your experience with ACRM.
One of the biggest strengths is how compassionate they are. This is a very scary and overwhleming process and they're with you every step of the way. Our next step is IVF. It is very expensive so we keep doing IUIs while saving up, but I dont feel as if we've exhausted all of our options to get there yet. I'm not sure if we've tried all the medications we can, for my husband and myself.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
for IUI alone I paid around $500 each time. I received bills all throughout the month for things like ultrasounds and bloodwork.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Consult
7
8
Age 27 - 28
Fertility Medications
Unexplained
Other
European
Latinx
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I felt that I was just another number because of how quickly I felt things were moving [with Dr. Andre Denis]. Of course, I want things to move quickly because we obviously want to conceive. Although he is very cordial, I felt that he was almost rehearsing a memorized speech for people choosing IUI and IVF...He has been nice, informative, and very open about what the next steps would be...If I had to choose, I probably would have chosen a woman doctor to have, probably because I would just feel more comfortable, not that Dr. Denis has made me feel uncomfortable in any way. He has been nice, informative, and very open about what the next steps would be.
Everyone has been very nice [at ACRM]. I just wish some would remember to smile :)...Like any other doctor's office, you have to wait for your appt, and I've waited past my appt time to be seen. Make sure your insurance is accepted there. With my insurance, labs were not covered and had to be sent to Lab Corp, which is fine, but they did tell me I would have to pay OOP for some during treatments that needed to be known right away. When I had my HSG done, I had to go to a different clinic. The NP and radiologist were nice, but I felt like I was just a number there, too.
How was your experience with Andre Denis at ACRM?
If I had to choose, I probably would have chosen a woman doctor to have, probably because I would just feel more comfortable, not that Dr. Denis has made me feel uncomfortable in any way. He has been nice, informative, and very open about what the next steps would be.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
Ask all the questions!
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
I felt that I was just another number because of how quickly I felt things were moving. Of course, I want things to move quickly because we obviously want to conceive. Although he is very cordial, I felt that he was almost rehearsing a memorized speech for people choosing IUI and IVF.
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
We haven't gotten this far in the treatment process, but I did flag on labs regarding my adrenal glands. I had that lab retested, and he told me before hand if the DHEA was still elevated, he would want me to get an MRI, which is the next step for me right now.
Describe your experience with your nurse at ACRM. (Assigned nurse: Tulsi Parikh)
Everyone has been very nice. I just wish some would remember to smile :)
Describe your experience with ACRM.
Very nice. Like any other doctor's office, you have to wait for your appt, and I've waited past my appt time to be seen. Make sure your insurance is accepted there. With my insurance, labs were not covered and had to be sent to Lab Corp, which is fine, but they did tell me I would have to pay OOP for some during treatments that needed to be known right away. When I had my HSG done, I had to go to a different clinic. The NP and radiologist were nice, but I felt like I was just a number there, too.
Describe the costs associated with your care under Andre Denis at ACRM.
I had to pay co- pays each time, but my insurance covered most of my labs and most of my husbands labs. We had to pay OOP for semen analysis and some genetic labs. I have Anthem BCBS, and we are still working through what is covered, etc.
Describe Andre Denis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at ACRM.
I was expecting to be notified about initial labs drawn last year. These were complete work up labs. I had emailed my nurse coordinator about them, and she told me they were all normal. When I went back to the consult after these had been drawn, I was notified that something was NOT normal, my DHEA, specifically something regarding my adrenal glands. If I had known sooner, I felt that I could have had labs redrawn sooner and had an MRI sooner, but my husband and I also decided to take a break around this time. When I had my HSG, I had to call the after hours number because my prescription for antibiotics had not been called in. The NP was very quick to call me back and tell me she would take care of it right way, and the next day I got a phone call that my meds were ready!
7
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
9
Age 31 - 32
2 IUI
Other
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Calhoun has been such a kind, warm and skillful RE so far. During our very first consultation, she had to break the news to me that residual cysts from a previous clomid cycle would mean I had to wait a month before starting an IUI cycle, and she was straightforward and kind in her delivery. She personally called me when we realized halfway through my third IUI cycle that I was inexplicably pregnant (bloodwork 10 days before showed progesterone of 1
Overall, ACRM is a well-oiled machine. Before going myself, I had read some bad reviews about the clinic along the lines of "it's a fertility factory, and you'll just be a number", so I was a bit apprehensive, but I have been very pleasantly surprised. It's a factory only in the sense that they have everything down to a science. I have never waited more than 15 minutes before being called back for an appointment, and the only time I had to wait 30 minutes on the table for an IUI procedure to be done,
How was your experience with Kathryn Calhoun at ACRM?
Dr. Calhoun has been such a kind, warm and skillful RE so far. During our very first consultation, she had to break the news to me that residual cysts from a previous clomid cycle would mean I had to wait a month before starting an IUI cycle, and she was straightforward and kind in her delivery. She personally called me when we realized halfway through my third IUI cycle that I was inexplicably pregnant (bloodwork 10 days before showed progesterone of 1, so they had started me on another round of letrozole), and even though she herself was confused about what exactly was going on, she was very kind as she shared that I was most likely experiencing an early miscarriage. She personally conduced an ultrasound the next day so we could learn more and I could ask her questions. She seems genuinely interested in my success and well being. My only con about her is that I've only seen her in person three times. She splits her time between offices, so she has never performed an IUI for me, and it's a little unnerving to not know who I'm going to see. But when sh!t got real (confusing pregnancy/early miscarriage) she was all over it with multiple personal phone calls and a prompt in-person consultation. I'm hopeful about our next steps and feel confident with Dr. Calhoun handling my treatment.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
If it's important for you to see her in person at most visits, be willing to go to multiple office locations depending on her schedule.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr. Calhoun has been fantastic so far. She personally called me with the very surprising news that I was pregnant after my second IUI (I had already started Letrozole for another IUI because earlier bloodwork had indicated I wasn't pregnant), and scheduled a meeting with me the very next day to personally conduct an ultrasound and talk me through what was clearly going to be an early miscarriage. She called me a few days later, and I assumed she had some sort of test result she wanted to share that maybe I didn't know about, and so I asked why she was calling. "Because I'm worried about you!" was her answer. I was totally shocked to have a doctor call just because she cared and wanted to check in with me during a confusing and disappointing situation. She's very kind and warm, but also honest and straightforward. The perfect personality mix for me.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
So far I've done 2.5 IUI cycles with Dr. Calhoun (third got cancelled halfway through.) She's had me do a baseline scan and bloodwork day 2 or 3, then prescribed 5.0mg of letrozole each time, had me do a mid-cycle scan around day 12, and then I've always ovulated on my own, but if I hadn't, I was prepared to do a trigger shot. First one failed outright, second appeared to have failed, but actually resulted in a very early miscarriage, and third got cancelled. I will do one more IUI and then more onto IVF. She is ready for me to go to IVF now, but I want to try one more IUI since #2 technically worked, and she was fine with me trying one more.
Describe your experience with your nurse at ACRM. (Assigned nurse: Cailin Wilder)
I really haven't had much interaction with Cailin yet. So far it's been fine, but she really hasn't had much of a chance to be good or bad – she has been responsive and friendly via email, which is huge. I LOVE one of the nurse practitioners Marin (don't think I'm spelling her name right) who has done several ultrasounds for me. It's a big clinic, and I often have random doctors and nurses performing ultrasounds and doing procedures for me (which I don't like), but I'm always happy when I see Marin. I'm THRILLED by how easy scheduling is. It's an absolute delight that I can just send someone an email to get an appointment scheduled, and an hour later, its on the books. It's a far cry from the pain of scheduling appointments with my obgyn before we moved to the big leagues.
Describe your experience with ACRM.
Overall, ACRM is a well-oiled machine. Before going myself, I had read some bad reviews about the clinic along the lines of "it's a fertility factory, and you'll just be a number", so I was a bit apprehensive, but I have been very pleasantly surprised. It's a factory only in the sense that they have everything down to a science. I have never waited more than 15 minutes before being called back for an appointment, and the only time I had to wait 30 minutes on the table for an IUI procedure to be done, a nurse came to check on me and told me that a retrieval was going long and I would be seen shortly, and the doctor apologized profusely as well once he came in. The office is beautiful and clean, and scheduling is a dream. It's so seamless. I've always gotten test results the same day. I get return emails over the weekend. Well oiled machine. The only downside is that it is a big clinic. My doctor works out of two different offices, and I have only seen her in person three times. Both of my IUIs have been performed by random doctors (including a male doctor who I find to be too gruff). I hate not seeing the same doctor and nurses every time, but I'm willing to make the sacrifice for the smooth experience and excellent care otherwise.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
So far each IUI is around 2,000 and we anticipate one round of IVF will be 25,000. Likely an extra 5,000 for genetic testing and 5,000 for additional transfers.
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A as I haven't moved onto IVF yet
9
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
10
Age 40
IUI
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Fogle spent time getting to know me and my husband in a consultation, before talking to us about our options. ... She seems to be more a proponent for traditional forms of fertility care (Clomid, IUI, IVF) and less supportive of nontraditional forms (acupuncture, herbal supplements). ... She is empathetic when delivering test results, but also clear about what needs to be done. ... It is this combination that makes her an excellent doctor when dealing with this medical specialty, since for many fertility patients, time is against us. ...
ACRM is the most organized clinic I've ever been to. Everything is carefully planned out, with lots of helpful paperwork and info for every step of the fertility process. When you walk into the office, it is a relaxing and positive environment. ... The nurses are very good at getting back to me. Every email I send gets returned by one of the nurses. They are helpful in answering questions I have in between appointments.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle is very empathetic, and delivers test results with a mixture of honesty and compassion. It is this combination that makes her an excellent doctor when dealing with this medical specialty, since for many fertility patients, time is against us. I like to ask a lot of questions and take notes, and Dr. Fogle does a great job translating medical jargon into decipherable information that I can understand. She seems to be more a proponent for traditional forms of fertility care (Clomid, IUI, IVF) and less supportive of nontraditional forms (acupuncture, herbal supplements).
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
I would take Dr. Fogle's advice, since she is an expert in her field, but also listen to your own instincts on trying nontraditional forms of fertility such as acupuncture.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle spent time getting to know me and my husband in a consultation, before talking to us about our options. She is empathetic when delivering test results, but also clear about what needs to be done.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We are trying IUI and letrozole this cycle. We will do two rounds of this treatment strategy. If these are unsuccessful, I will start IVF. Since I am a teacher with a limited salary, we don't know if IVF is a viable option for us financially. But we really want a baby, and are willing to do what it takes to have a family.
Describe your experience with the nursing staff at ACRM.
The nurses are very good at getting back to me. Every email I send gets returned by one of the nurses. They are helpful in answering questions I have in between appointments.
Describe your experience with ACRM.
ACRM is the most organized clinic I've ever been to. Everything is carefully planned out, with lots of helpful paperwork and info for every step of the fertility process. When you walk into the office, it is a relaxing and positive environment.
Describe the costs associated with your care under Robin Fogle at ACRM.
So far, with consultation, blood work, and HSG, the total is $1500. We are doing IUI this month, which will be $1900, and then after that, IVF will be $24,000.
9
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 30 - 31
4 Fertility Medications
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Calhoun has always been open, honest and compassionate. I feel that we WILL be successful in her care. She has answered all 1000 questions in a timely manner. I have requested certain tests for my own peace of mind that she gladly performed (even if it wasn't necessary). She listens to my requests and concerns. When I had to end an ectopic pregnancy for my own health, she cried with me.
The ladies at ACRM (especially Cailin) ate amazing. They answer all my questions in a timely manner. They provide quality information and try to work my appointments around my work schedule.... ACRM wants you to be successful. I feel their strengths are that they aren't pushing into their own agenda, they want you to be comfortable with the treatments they suggest. My insurance covered most of the tests, and none of the treatment costs. They helped provide me with support group information. I don't have any weakness es As have had a great experience.
How was your experience with Kathryn Calhoun at ACRM?
Dr. Calhoun has always been open, honest and compassionate. I feel that we WILL be successful in her care. She has answered all 1000 questions in a timely manner. I have requested certain tests for my own peace of mind that she gladly performed (even if it wasn't necessary). She listens to my requests and concerns. When I had to end an ectopic pregnancy for my own health, she cried with me.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Be open to suggestions and listen to all the information before you start asking questions. (Most of the time, she will address it before you do.)
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
She cried with me when I had an ectopic and celebrated when we got positive results!
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
Our strategy is to get pregnant and stay pregnant. We tried Clomid (twice) which both times ended up as a chemical pregnancy. We then tried a trigger shot, which produced an ectopic. The ectpoic (along with PCOS) clogged my tubes so we will move on to IVF in March 2019.
Describe your experience with your nurse at ACRM. (Assigned nurse: Cailyn )
The ladies at ACRM (especially Cailin) ate amazing. They answer all my questions in a timely manner. They provide quality information and try to work my appointments around my work schedule.
Describe your experience with ACRM.
ACRM wants you to be successful. I feel their strengths are that they aren't pushing into their own agenda, they want you to be comfortable with the treatments they suggest. My insurance covered most of the tests, and none of the treatment costs. They helped provide me with support group information. I don't have any weakness es As have had a great experience.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
For the past year we have spend $4000 in treatments and testing.
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
She has given us the choice, but has suggested eSET.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
5
4
Age 37 - 38
4 IUI
Male Factor
PCOS
Ashkenazi Jewish
Income $100K - $199K
Operations
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I like that she [Dr. Carpenter] seems agressive in trying things and changing things up but her bed side manner is terrible, she is very brusque and said things like, all the numbers say you should be pregnant but your not... Her strategy was to use hormones to get me to ovulate (which I did on both Clomid and Letrozole) and then do an iui. The first two iuis were with clomid and no trigger (bec I didn't need) neither resulted in pregnany. Then we did two with Letrozole and a steroid, one with a trigger and one was too late for a trigger. The first, number wise looked great but didn't work, I'm waiting on my last one now.
It [ACRM] is beautiful and flexible but they are very unorganized. They have messed up a few times when ordering blood draws and when billing, etc. They are nice but you have to advocate for everything.... Some were really sweet and some where down right rude and one almost messed up a cycle by not calling in my perscription in time. One who is no longer there was amazing but the one who helped me during my last iui was unwittingly unsensitive when she wrote to me in an email that she would see me on x date to confirm pregnancy
How was your experience with Sue Ellen Carpenter at ACRM?
I like that she seems agressive in trying things and changing things up but her bed side manner is terrible, she is very brusque and said things like, all the numbers say you should be pregnant but your not, like she has no clue that the numbers arent the whole story. I also thought I was getting all the explanation and options but when talking to others Im starting to think she didnt.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Advocate and do a ton of research because she'll help you get it done but may not bring it up
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Her strategy was to use hormones to get me to ovulate (which I did on both Clomid and Letrozole) and then do an iui. The first two iuis were with clomid and no trigger (bec I didn't need) neither resulted in pregnany. Then we did two with Letrozole and a steroid, one with a trigger and one was too late for a trigger. The first, number wise looked great but didn't work, I'm waiting on my last one now. We do have male factor and the numbers werent great and I kept asking if iui made sense bec one of the doctors doing the iui didnt seem to think so and Dr. Carpenter seemed to not feel one way or another about it which was very confusing. Hoping #4 made it happen.
Describe your experience with the nursing staff at ACRM.
Some were really sweet and some where down right rude and one almost messed up a cycle by not calling in my perscription in time. One who is no longer there was amazing but the one who helped me during my last iui was unwittingly unsensitive when she wrote to me in an email that she would see me on x date to confirm pregnancy, which really messed with me emotionally.
Describe your experience with ACRM.
It is beautiful and flexible but they are very unorganized. They have messed up a few times when ordering blood draws and when billing, etc. They are nice but you have to advocate for everything. They also didn't do the best explaining what was going on or why I was being charged the way I was being charged.
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
5
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
8
7
Age 38
IVF
Poor Egg Quality
Middle Eastern
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Robin [Fogle] analyzed our specific situation by looking into our medical history, based on her findings she recommended certain testing to ensure our eligibility for testing and gave us her opinion on success rates of patients with similar medical issues. Dr. Fogle customized a treatment plan and for us with future trials taken into account.
The nurses [at ACRM- Atlanta Perimeter] were very organized and professional in the office. However patient outreach and compassion for patients personal situations were not taken into account. We received very little communication from the office In terms of updates.... This clinic very much runs like a corporate office. Payment and scheduling is very mechanical, not at all personal. On the other hand it is very organized and the facilities are very clean. The setting is professional, but not personal.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle was very outgoing and friendly. She was clear in explaining the testing process and procedure. She decided on an appropriate course of action according to our specific situation and kept a very positive attitude.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
To come with money for the entire procedure. To pay in segment becomes complicated.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
interfacing with the doctor was very personable and all the information about testing and procedure was thoroughly explained. However this particular clinic did not put in much effort in terms of outreach when we were in testing. No updates or inquiry as to what happening with us. All contact was left completely up to us. We feel this was due to a lack of sensitivity to our financial situation, in that we didn't have money to complete the entire process from start to finish.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
Robin analyzed our specific situation by looking into our medical history, based on her findings she recommended certain testing to ensure our eligibility for testing and gave us her opinion on success rates of patients with similar medical issues. Dr. Fogle customized a treatment plan and for us with future trials taken into account.
Describe your experience with the nursing staff at ACRM.
The nurses were very organized and professional in the office. However patient outreach and compassion for patients personal situations were not taken into account. We received very little communication from the office In terms of updates.
Describe your experience with ACRM.
This clinic very much runs like a corporate office. Payment and scheduling is very mechanical, not at all personal. On the other hand it is very organized and the facilities are very clean. The setting is professional, but not personal.
Describe the costs associated with your care under Robin Fogle at ACRM.
This clinic is expensive, and no consultation, test or treatment goes unpaid before the next can begin. Very difficult for financially troubled people to work with.
8
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 34
IUI
Endometriosis
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
While she [Dr. Sue Ellen Carpenter] is compassionate, she does not sugarcoat facts...which to me, is the best combination. She is straight forward with your chances of success but will do everything to help you have that success.... She was hopeful that we would have success - and we did get pregnant. When I saw her in the middle of my miscarriage, she took extra time with me to make sure I knew it wasn’t my fault and that I was doing everything right. She was so incredibly compassionate on the worst day of my life - so glad she is my doctor.
It’s [ACRM- Atl Perimeter] very busy - but it’s easy to get an appointment when you need it. They’ve got it down to a science! There are also several campuses so if you’re unable to get into one office, you can likely get in to another - even at a moment’s notice.... he nurses always returned my calls or emails within a few hours. My primary nurse talked to me twice on the day of my miscarriage and called back the day after to check on me.
How was your experience with Sue Ellen Carpenter at ACRM?
She was hopeful that we would have success - and we did get pregnant. When I saw her in the middle of my miscarriage, she took extra time with me to make sure I knew it wasn’t my fault and that I was doing everything right. She was so incredibly compassionate on the worst day of my life - so glad she is my doctor.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
While she is compassionate, she does not sugarcoat facts...which to me, is the best combination. She is straight forward with your chances of success but will do everything to help you have that success.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter is phenomenal at balancing the hard facts of infertility with the compassion needed to deliver those facts. She doesn’t sugarcoat things but is very compassionate in how she relates to her patients.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
We had one successful pregnancy after a round of femara and are now awaiting our first IUI due to endometriosis. We are hopeful the femara with IUI will be successful.
Describe your experience with your nurse at ACRM. (Assigned nurse: Bernice)
The nurses always returned my calls or emails within a few hours. My primary nurse talked to me twice on the day of my miscarriage and called back the day after to check on me.
Describe your experience with ACRM.
It’s very busy - but it’s easy to get an appointment when you need it. They’ve got it down to a science! There are also several campuses so if you’re unable to get into one office, you can likely get in to another - even at a moment’s notice.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
So far, we have only been though one treatment with femara in which case the specialist copay is all that has been required so far. She did, however, give us a cost estimate for our IUI process.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A
10
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
8
5
Age 39 - 40
1 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Other
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
Dr. Fogle is very compassionate. You would benefit from asking more technical questions every visit. Such as: "What's next? What are the risks? Is this what you expected?"... Dr. Fogle did not relay a risk in unfreezing embryos in the lab. We lost the one embryo we had put our hopes in due to it not surviving thawing. Because we did not realize this would be a possibility, we were blown out of the water by this loss.
I am currently opting to proceed with Egg Donation. While I was told the Bank was "in-house," [at ACRM] I was not informed about the low census, even after expressing the characteristics my husband and I are seeking. The profiles available are extremely limited (ie 2 Caucasian donors) - and I was not able to even access that information until I paid a non-refundable $400. Very disappointing and misleading.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle did not relay a risk in unfreezing embryos in the lab. We lost the one embryo we had put our hopes in due to it not surviving thawing. Because we did not realize this would be a possibility, we were blown out of the water by this loss.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Dr. Fogle is very compassionate. You would benefit from asking more technical questions every visit. Such as: "What's next? What are the risks? Is this what you expected?"
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle has a warm personality and I felt like she really listened to me and was invested in my desire to build a family.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
Testosterone priming seemed to be beneficial in my cycles. Low-dose hormones did not work. That protocol was not productive.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha Middlebrook )
My nurse/care coordinator Mikesha communicated effectively and with compassion. The surgery staff were exemplary and sent me a card after my miscarriage.
Describe your experience with ACRM.
STRENGTHS I really like Dr. Robin Fogle and that is the reason I have decided to continue my care at ACRM. Another strength is the surgery staff. The doctors and nurses made me feel comfortable during invasive, nerve-wracking procedures. They were informative, positive and compassionate after each retrieval, transfer and termination. WEAKNESSES The support staff in the office seem more concerned with payment, and in such a sensitive line of work, that is off-putting. While it is a business, there is a way to conduct it in a dignified manner. Expect to wait for your appointment, each and every time. A more effective way to streamline clients would be beneficial to patient satisfaction. The shots are consuming alone, so the less time interrupting one's work schedule for blood work/doctor visits would relieve some stress. Getting in touch with someone regarding protocol outside clinic hours is not easy. Seeing as the IVF process is not a 9-5 endeavor, there needs to be more responsive staff available outside "normal" business hours. One of my cycles was drastically changed because of a need to clean the ACRM Lab. I was already in the middle of my protocol when I was informed of this, and was given the option to cancel the cycle or double some medications to speed up the process and make the deadline before the cleaning. Pharmacy is very expensive and had I been informed I would have opted to wait until the Annual Lab cleaning was complete. Seems like that would have been on the calendar for ACRM for some time. As a result of the drastic change, that cycle was not successful. My body was so out of whack, I ovulated early. It was a complete waste of time and money. I am currently opting to proceed with Egg Donation. While I was told the Bank was "in-house," I was not informed about the low census, even after expressing the characteristics my husband and I are seeking. The profiles available are extremely limited (ie 2 Caucasian donors) - and I was not able to even access that information until I paid a non-refundable $400. Very disappointing and misleading.
Describe the costs associated with your care under Robin Fogle at ACRM.
I have spent at least 30,000 for three rounds of treatment with Dr. Fogle. My insurance only covers a percentage of treatment, so this has been a major expense.
What specific things went wrong at ACRM?
  • Failed to convey critical information
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at ACRM.
One of my cycles was drastically changed because of a need to clean the ACRM Lab. I was already in the middle of my protocol when I was informed of this, and was given the option to cancel the cycle or double some medications to speed up the process and make the deadline before the cleaning. Pharmacy is very expensive and had I been informed I would have opted to wait until the Annual Lab cleaning was complete. Seems like that would have been on the calendar for ACRM for some time. As a result of the drastic change, that cycle was not successful. My body was so out of whack, I ovulated early. It was a complete waste of time and money. My first cycle was terminated on what was supposed to be Transfer Day. Our one embryo did not survive the thaw in the Lab.
8
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
10
10
Age 30 - 32
2 IUI
1 IVF
Male Factor
Other
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Calhoun] remembered details about our lives and asked/expressed interest in really getting to know us. When we completed our initial extensive testing she explained everything in great detail on a level that was extremely easy to understand and we had a plan outlined for us based on those results. We saw her at every appointment throughout our IVF cycle and she was available if needed by phone to answer any questions or discuss anything that our nurse couldn’t. She was, in my opinion, the type of person you’d want leading you through this difficult and typically lengthy process.
[ACRM was] Excellent overall. Though I only had experience with one doctor and clinical team, I did have intermittent interaction with some of the other doctors and nurses who were all helpful and caring. Even coordinating billing/financial aspects of it was very smooth and he billing department was easy to get in touch with and work with you to figure out any issues...Our IVF cycle was uncomplicated- I don’t remember the exactly medications but everything seemed to work just as planned.
How was your experience with Kathryn Calhoun at ACRM?
Dr Calhoun is amazing. She made the experience so person and did not make us feel like just another couple trying to conceive. She remembered details about our lives and asked/expressed interest in really getting to know us. When we completed our initial extensive testing she explained everything in great detail on a level that was extremely easy to understand and we had a plan outlined for us based on those results. We saw her at every appointment throughout our IVF cycle and she was available if needed by phone to answer any questions or discuss anything that our nurse couldn’t. She was, in my opinion, the type of person you’d want leading you through this difficult and typically lengthy process.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Be patient. It is a difficult and lengthy journey most of the time but Dr Calhoun will be with you every step of the way and truly cares to see you end up with a positive outcome.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
The experience was very personal. She remembered details about my husband and my lives outside of the fertility world and asked questions/showed interest in really getting to know us. She always seemed genuinely invested in our process.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
I don’t remember exactly. I initially took clomid but prior to my IUI that cycle she noticed the endometrial lining of my uterus was too thin so the IUI was cancelled and I was switched to another medication with worked well. We did 2 unsuccessful IUIs and Dr Calhoun was very honest to tell us she didn’t see any benefit in continuing with IUIs because given our fertility issue the chance of it working was slim to none and she felt as though we would be wasting our money to continue. Our IVF cycle was uncomplicated- I don’t remember the exactly medications but everything seemed to work just as planned.
Describe your experience with your nurse at ACRM.
90% of the time the communication was excellent. There were times she would not respond for several days to my emails which was frustrating st times but overall was a good experience
Describe your experience with ACRM.
Excellent overall. Though I only had experience with one doctor and clinical team, I did have intermittent interaction with some of the other doctors and nurses who were all helpful and caring. Even coordinating billing/financial aspects of it was very smooth and he billing department was easy to get in touch with and work with you to figure out any issues.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
I don’t remember specifics- but our total IVF cycle with meds was around $20,000. IUIs were around $500 each time I believe. They also charged between $100-300 for ultrasound monitoring and several hundred for blood work monitoring each time.
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
She strongly recommended a single embryo transfer given my younger age and higher chance of success at the time.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 32
2 IUI
Unexplained
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I’ve done two IUI’s [with Dr. Kathryn Calhoun]...She thoroughly explains everything and has met with me multiple times throughout the process to make sure we are on the same page. She speaks to you with empathy and a problem solving attitude. She makes you feel like you don’t have to worry because she has everything under control...I like that she checks in with her patients regularly throughout the process...She has me get a baseline ultrasound and tests my estrogen. I then go on clomid (2 pills a day, for 5 days). I go back for another ultrasound that determines the day of the trigger shot. I have my IUI the day after the trigger shot. I haven’t needed additional progesterone so far. No pregnancies yet but the success rates typically go up the more you do IUI.
[ACRM-Atlanta Perimeter is] a very well oiled machine. They always get me in and out very quickly, I’m rarely there start to finish longer than 30 minutes. The staff is all kind and very friendly. The blood draw nurses make me feel at ease and all the doctors are kind and very knowledgeable. They answer all my questions and make me feel confident...She [nurse] is very communicative and prompt at responding to voicemails and email...It’s around $1700 per cycle of IUI before insurance.
How was your experience with Kathryn Calhoun at ACRM?
I like that she checks in with her patients regularly throughout the process. There was an error with some bloodwork testing in the lab which delayed our first IUI cycle by a full month. She took full ownership even though it wasn’t her mistake. She even made our first IUI cycle free and covered the cost of the testing that had the error. I feel this speaks to her character and desire to make her patients happy. We didn’t ask for her to cover the cost so we very much appreciated that she did.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
This process is not easy. You have to go into it 100% commited to the process. Be ready for many many visits to the clinic! But also be prepared to have a knowledgeable, empathic doctor who will advocate for you.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
She thoroughly explains everything and has met with me multiple times throughout the process to make sure we are on the same page. She speaks to you with empathy and a problem solving attitude. She makes you feel like you don’t have to worry because she has everything under control.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
I’ve done two IUI’s. She has me get a baseline ultrasound and tests my estrogen. I then go on clomid (2 pills a day, for 5 days). I go back for another ultrasound that determines the day of the trigger shot. I have my IUI the day after the trigger shot. I haven’t needed additional progesterone so far. No pregnancies yet but the success rates typically go up the more you do IUI.
Describe your experience with your nurse at ACRM. (Assigned nurse: Bernice Allen)
She is very communicative and prompt at responding to voicemails and email.
Describe your experience with ACRM.
It’s a very well oiled machine. They always get me in and out very quickly, I’m rarely there start to finish longer than 30 minutes. The staff is all kind and very friendly. The blood draw nurses make me feel at ease and all the doctors are kind and very knowledgeable. They answer all my questions and make me feel confident.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
It’s around $1700 per cycle of IUI before insurance. Testing costs vary and I can’t remember at this point.
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Lost or damaged samples
Describe the specific things that went wrong at ACRM.
I mentioned the mistake with the blood testing earlier in my review. That pretty much covers what happened. They did forget to call in my trigger shot but I was able to get it called in last minute and it didn’t affect my treatment.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
10
10
Age 31 - 33
2 IUI
Anovulation
PCOS
Unexplained
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Calhoun is amazing. She’s thoughtful yet tactfully direct.... Diet adjustment for PCOS; letrozole with dexamethazone; we added to the dosage with each cycle to get me ovulating properly; added trigger shot; added IUI step; then added IVF consult pending this last try for IUI doesn’t work.... Calhoun is honest but so compassionate. She makes me feel very comfortable and informed. Love her!! She takes time to explain all the details and her team is consistently on top of my schedule.
This clinic [ACRM- Atlanta Perimeter] is amazing. Everyone on the team and partner doctors make a great effort to stay informed of each patient. Information is shared very well with partner doctors if your main is unavailable... Very organized. Considerate of each patient. Beautiful facility. Consistent across all other locations. I always know what to expect. Staff is amazing!! Consistent. Thorough. The nurses and partner doctors take excellent notes so no matter if I see my normal doctor or not, the treatment continues well and with ease.
How was your experience with Kathryn Calhoun at ACRM?
Dr. Calhoun is amazing. She’s thoughtful yet tactfully direct. She fully explains treatment options and what’s best for you specifically. She doesn’t just loop you in with the stats but really takes a full, wholistic approach to individual treatment needs.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Ask questions. Trust the process.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
This clinic is amazing. Everyone on the team and partner doctors make a great effort to stay informed of each patient. Information is shared very well with partner doctors if your main is unavailable. Calhoun is honest but so compassionate. She makes me feel very comfortable and informed. Love her!! She takes time to explain all the details and her team is consistently on top of my schedule.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
Diet adjustment for PCOS; letrozole with dexamethazone; we added to the dosage with each cycle to get me ovulating properly; added trigger shot; added IUI step; then added IVF consult pending this last try for IUI doesn’t work.
Describe your experience with your nurse at ACRM. (Assigned nurse: Bernice Allen)
They consistently follow up with me on my progress, test results, appointments, lab results, everything. They communicate with me directly and efficiently. Always with compassion and professionalism.
Describe your experience with ACRM.
Very organized. Considerate of each patient. Beautiful facility. Consistent across all other locations. I always know what to expect. Staff is amazing!! Consistent. Thorough. The nurses and partner doctors take excellent notes so no matter if I see my normal doctor or not, the treatment continues well and with ease.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
1300 for an IUI cycle; 600-1000 for medicated natural cycles; 10-20k IVF
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
3
1
Age 36 - 38
3 IUI
Unexplained
Prefer not to answer
Income $50K - $99K
Professor
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Kathryn Calhoun] is very knowledgeable and able to explain the science in an understandable way. However, she has some weaknesses. First, a lot of expensive tests are performed. I have been to 3 different fertility doctors and I know that all the tests are not necessary every time. I live almost 2 hours from the clinic and being required to come in so frequently really disrupts my work schedule and it costs a lot of money. They like to perform the tests so they have data.
They [ACRM- Atlanta Perimeter] are very sterile and clinical. Even the room where the male is supposed to provide his specimen was very uninviting. I have seen others that are large, have a couch, and look like a normal room in a house and even have a sound machine so you feel like you have privacy. This one was tiny with a small chair and a sink, bright lights, and you could hear the staff outside the door.
How was your experience with Kathryn Calhoun at ACRM?
She is very knowledgeable and able to explain the science in an understandable way. However, she has some weaknesses. First, a lot of expensive tests are performed. I have been to 3 different fertility doctors and I know that all the tests are not necessary every time. I live almost 2 hours from the clinic and being required to come in so frequently really disrupts my work schedule and it costs a lot of money. They like to perform the tests so they have data. Second, she is quick to move to more invasive procedures like IVF, ignoring when I tell her I can't afford it right now. Finally, she was extremely insensitive regarding a potentially blocked tube. Instead of listening to my concerns and working with me to come up with a solution, she became scientific and spoke about removing both tubes which would make pregnancy without IVF impossible for the rest of my life. This is very distressing to a person navigating infertility. I went to another doctor who performed a test finding both tubes were open and healthy which indicates that there was no need for her to resort to such scare tactics.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Do your research and don't be afraid to get a second opinion.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr. Calhoun is very smart. However, at ACRM they are very clinical. The whole process feels like a laboratory experiment. They have a protocol for everything and there isn't much deviation from the protocol, regardless of individual situation.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
We did 50 mg of Clomid for 5 days and then an IUI, but she wasn't hopeful (I am a great candidate for IUI) and spoke of moving to IVF before the IUI even occurred.
Describe your experience with your nurse at ACRM.
They didn't seem to communicate with each other. I called the care coordinator with my negative pregnancy test results and the next day the nurse called to ask if I had any results. They are also VERY hard to get a hold of. Reaching someone is an all day process.
Describe your experience with ACRM.
They are very sterile and clinical. Even the room where the male is supposed to provide his specimen was very uninviting. I have seen others that are large, have a couch, and look like a normal room in a house and even have a sound machine so you feel like you have privacy. This one was tiny with a small chair and a sink, bright lights, and you could hear the staff outside the door.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
$1750 each IUI cycle not including the medication and multiple different blood test.
What specific things went wrong at ACRM?
  • Lost results
  • Provided conflicting information
3
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
9
8
Age 41 - 42
Fertility Medications
Diminished Ovarian Reserve
European
Native American
Other
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Fogle was very informative. She spoke to me in layman's terms as much as possible so I would understand. She would listen to my questions/concerns and base her discussion on that. She explained the process very well and was straightforward with the information I needed to know, even if it wasn't what I wanted to hear....Dr. Fogle did have a preference to do only one embryo transfer. She explained that the process they go through before the transfer ensures that only the healthiest embryos are used.
The clinic [ACRM] is very knowledgeable and has a good reputation. They worked with me on scheduling and even did some phone consultations with me. They were all very informative and showed genuine care and concern for me. They were sensitive to my needs while also straight-forward so I understand exactly what was best for me. The only weakness I would say is that I didn't seem to get as much assistance from the finance team as I needed.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle was very informative. She spoke to me in layman's terms as much as possible so I would understand. She would listen to my questions/concerns and base her discussion on that. She explained the process very well and was straightforward with the information I needed to know, even if it wasn't what I wanted to hear.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Feel confident that she will be straightforward with your options and not give you false hope.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
The Dr and assistants seemed to genuinely have an interest in my needs and issues. They explained things in the amount of detail needed for me. They took as much time as needed to answer questions. The only reason that I didn't rate the highest rating is that while they did great in person, it was sometimes difficult to get responses over the phone. However, it is disclosed that the phone is not the best method of communication.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
I did not reach the point to actually go through a cycle. I was diagnosed with diminished Ovarian reserve and therefore my only option was to do donor egg. While I had several testing procedures done, I did not go through any treatments. I was ready to schedule the IVF with donor egg until I was unable to continue due to running out of funds. Dr. Fogle did give me a protocol to follow with some vitamins and supplements and medicines that would help for when I was ready. I was given details about the process I would go through as well as a pamphlet of information that I was able to take with me so that I would know exactly what my next steps were.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mirrin Reagan)
All of the staff that I communicated with was very helpful (with one exception). I spoke with Donna Jackson, Megan Barbrow, Vanessa Otamendi, and Michelle Johnson and they were all very helpful. The one exception was the initial finance person that I spoke to. I cannot remember his name but he was a man and was no longer there the last time I
Describe your experience with ACRM.
The clinic is very knowledgeable and has a good reputation. They worked with me on scheduling and even did some phone consultations with me. They were all very informative and showed genuine care and concern for me. They were sensitive to my needs while also straight-forward so I understand exactly what was best for me. The only weakness I would say is that I didn't seem to get as much assistance from the finance team as I needed.
Describe the costs associated with your care under Robin Fogle at ACRM.
I spent approximately $2500 on initial testing and visits. This was out of pocket as my insurance covered some of it. I was given a chart of what procedures I would need to go through for one embryo transfer using donor egg. This was approximately $18,000. I was unable to move forward with that cost and did not look into financing options yet.
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Fogle did have a preference to do only one embryo transfer. She explained that the process they go through before the transfer ensures that only the healthiest embryos are used. She also explained the problems that could arise if multiple embryos are used and result in multiple babies.
9
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
10
Age 40
4 Fertility Medications
Unexplained
Native American
Income $100K - $199K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Fogle was fantastic. She reviewed our history and discussed test results with us. Together we decided on a treatment plan. Although she wanted to go to IVF with PGS to get us the best results, she was supportive when we suggested a less aggressive route. She altered her treatment based on my outcomes. When I had a pregnancy that developed into a MMC, along the way Dr Fogle was kind and honest. She supported my emotional distress and then was like a cheerleader when we had success later.
Testing done by the clinic [ACRM-Atlanta] gave us insight into why we were unsuccessful on our own. The Perimeter location is improved after they moved to floor 6. Parking and entering the campus where the facility is located is annoying due to construction in the area.... I did go through 3 different primary nurses while under Dr. Fogle's care. However, each nurse was fantastic. They were prompt with responses, skilled with their care and informative. My care coordinator was Vanessa and was the best ever.
How was your experience with Robin Fogle at ACRM?
Dr Fogle was fantastic. She reviewed our history and discussed test results with us. Together we decided on a treatment plan. Although she wanted to go to IVF with PGS to get us the best results, she was supportive when we suggested a less aggressive route. She altered her treatment based on my outcomes. When I had a pregnancy that developed into a MMC, along the way Dr Fogle was kind and honest. She supported my emotional distress and then was like a cheerleader when we had success later.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
Letrozole and timed intercourse worked for us as I was ovulating but had a poor or weak ovulation. Dr. Fogle treated my low progesterone in my MMC cycle.
Describe your experience with your nurse at ACRM.
I did go through 3 different primary nurses while under Dr. Fogle's care. However, each nurse was fantastic. They were prompt with responses, skilled with their care and informative. My care coordinator was Vanessa and was the best ever. She was prompt, professional and caring. She juggled the schedule changes we had without any complaint. My only complaint would be about the staff doing the blood draws. The overall care provided by acrm was outstanding and the blood draw staff was in stark contrast to that. Although they weren't rude, they also were not friendly or warm. The blood draws were often rough and I bruised after several.
Describe your experience with ACRM.
We had success before we went the IVF route but I trusted Dr. Fogle and her staff 100%. Testing done by the clinic gave us insight into why we were unsuccessful on our own. The Perimeter location is improved after they moved to floor 6. Parking and entering the campus where the facility is located is annoying due to construction in the area.
What specific things went wrong at ACRM?
  • Provided conflicting information
Describe the specific things that went wrong at ACRM.
I had conflicting information given to me on my letrozole cycle. At CD15, I had an ultrasound to check follicle growth and another doctor did the ultrasound as Dr. Fogle was out of the office that day. The other doctor advised that I had a thin lining and wanted me to take estrogen supplementation to improve my lining in advance of my IUI. I advised that I was doing TI, not IUI. The other doctor still recommended estrogen supplementation. Later that day, Dr. Fogle's nurse called with the bloodwork results and advised my estrogen was good and no supplementation was needed.
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
8
8
Age 33 - 34
1 IUI
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Other
Latinx
Middle Eastern
Lawyer
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
After our second miscarriage (first under her care), she [Dr. Fogle] recommended a number of tests including karyotypes, glucose tolerance test, SCSA, and more. Dr. Fogle has reviewed the supplements I am taking (Vitamin D, DHEA, Coq10, Fish Oil, Dim Detox, L'arginine, Magnesium, Acai Berry) and adjusted some doses. She is also recommending a mini-stims IVF cycle with ICSI... We are patients that do research and come up with multiple questions; she has addressed them with patience. However, she didn't inform us about the risk of not obtaining a result upon sending the products of conception for genetic testing, and in my opinion, represented that there wasn't a male factor in our journey, when it was found later that there was upon doing further testing.
Both nurses [at ACRM] seem knowledgeable and answered emails and questions on an ongoing basis. The nursing staff is overall good and responsive but can sometimes take long to call with results...I wish they were more proactive in their recommendations. We were told that my husband's sperm was perfect with "slightly lower motility than needed" but that it wasn't an issue and we shouldn't concern with it, only to find out after our 2nd miscarriage, that he has a DNA fragmentation issue.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle is knowledgeable and doesn't rush through the appointments like other doctors I've had. She asks questions, is direct, eloquent and uses clear language while giving enough information in a non-condescending way. We are patients that do research and come up with multiple questions; she has addressed them with patience. However, she didn't inform us about the risk of not obtaining a result upon sending the products of conception for genetic testing, and in my opinion, represented that there wasn't a male factor in our journey, when it was found later that there was upon doing further testing. I believe we should've been warned that a test was missing that could show more later if we decided or needed to do it. For a long time, we assumed that we only had one issue and didn't work on improving the male factor. Dr. Fogle has an approachable personality. I would recommend her and for the time being intend to continue treatment with her.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Ask enough questions and be your own advocate. Dr. Fogle will listen and take your opinion into consideration.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle took the time to answer questions and explain things to us as we are informed patients. She also repeatedly reminded me that our prognosis wasn't as bad as I thought. She also performed a D&C after our miscarriage and was kind when I woke up from the procedure.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We did two medicated cycles with Clomid under Dr. Fogle's treatment and one IUI (actually performed by Dr. Hasty in ACRM). Looking back, the IUI should've perhaps been cancelled because husband was traveling on the more ideal day but she took in consideration our opinion and we didn't want to "waste a cycle." These treatments resulted in negative pregnancy tests. Dr. Fogle also performed a HSG and HSC (actually performed by Dr. Keenan). Upon getting pregnant naturally, Dr. Fogle performed ultrasounds and adjusted my synthroid dose from 75 MCG to 88 MCG after I asked for my TSH to be checked again. She also adjusted my progesterone dose upon my request. Unfortunately, that pregnancy ended in a miscarriage. After our second miscarriage (first under her care), she recommended a number of tests including karyotypes, glucose tolerance test, SCSA, and more. Dr. Fogle has reviewed the supplements I am taking (Vitamin D, DHEA, Coq10, Fish Oil, Dim Detox, L'arginine, Magnesium, Acai Berry) and adjusted some doses. She is also recommending a mini-stims IVF cycle with ICSI. We plan to start this next month.
Describe your experience with your nurse at ACRM. (Assigned nurse: Megan Barbrow and Suzanne Lloyd)
Megan and Suzanne are two nurses at ACRM and both are good communicators. Megan is a bit more responsive. Both nurses seem knowledgeable and answered emails and questions on an ongoing basis. The nursing staff is overall good and responsive but can sometimes take long to call with results. Our patient care coordinator is Vanessa Otamendi. She is really nice and very responsive as well. Some members of the staff taking care of blood work and other jobs besides communicating with the patients could use better bedside manner.
Describe your experience with ACRM.
The clinic is organized, clean, and offers various locations for convenience of the patients. The nurses are good and responsive and the doctors are knowledgeable. The patient coordinators do a good job at knowing your cycle and when to schedule the different tests and appointments. The admin and finance staff could be better though. The OR at ACRM is top notch! I would definitely recommend them, from the nurses to the people doing follow ups. They were compassionate and clearly cared about the patients.
Describe the costs associated with your care under Robin Fogle at ACRM.
We've paid out of pocket for fertility treatments since our insurance doesn't cover them. Diagnostic tests are covered. We believe that 1 appointment wasn't coded right as we were still discussing options and it was coded as IVF appointment because Dr. Fogle did provide the protocol she would suggest. However, we were still in a diagnostic stage. ACRM isn't particularly affordable but such is the cost of medicine in the US.
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Fogle and her clinic (ACRM) have a clear policy to only transfer 1 embryo.
What specific things went wrong at ACRM?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
We were specifically told by Dr. Fogle and Dr. Hasty that the genetic test post D&C would give us answers about what went wrong with the pregnancy. We were never told that the results could be inconclusive. We first found out about this option, when the nurse notified us that there had been maternal contamination and Natera would run again the sample. Needless to say, we didn't get any answers from the genetic testing post D&C. We were told by a nurse that a level of 8 is OK for progesterone although everything seems to indicate that lower than 15 is a problem. Not entirely sure if this is contradicting or inaccurate information. My TSH wasn't checked again to adjust my synthroid dose, until I asked during a second ultrasound while I was pregnant when the baby was already measuring behind. We were later told that although the number hadn't dropped enough, this wasn't the cause of the miscarriage or that the level didn't matter much. Finally, post-miscarriage the level has gotten under control. I would've prefer if they stressed the importance of the thyroid level being a certain number a little more. I wish they were more proactive in their recommendations. We were told that my husband's sperm was perfect with "slightly lower motility than needed" but that it wasn't an issue and we shouldn't concern with it, only to find out after our 2nd miscarriage, that he has a DNA fragmentation issue. I wish that they told us in advance after the 1st miscarriage and during the initial testing that there was another test for the sperm, even if not recommended at the time, but for months we relied on their advice focusing only in my fertility with lifestyle changes, acupuncture, etc. without knowing that he could've been making improvements as well. I believe it is important for doctors to qualify their statements. Saying there is no male factor knowing that there are further tests out there (SCSA) to determine something as important as the quality/DNA fragmentation is to me failing to disclose key information.
8
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
10
10
Age 40 - 43
3 IUI
1 IVF
Donor Eggs
Unexplained
Other
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Calhoun was very companionate and understanding. She took time to explain our options, potential risks and answered our questions. She was willing to work with us to come up with the best plan for us based on our situation.... Dr. Calhoun never pressured us and always made us feel comfortable asking questions. She was very thorough when explaining testing and treatment options.... The 3 IUIs were done simultaniously with Clomid and trigger shot.
They [ACRM- Atlanta Perimeter] were very helpful regarding insurance and out of pocket costs. There were some times when paperwork was misplaced or not sent when requested, but I think there were some changes when ACRM merger with CCRM which complicated things financially.... Lost paperwork and failed to get preapproval from insurance for some diagnostic testing.... Mirrin kept us informed and answered questions and concerns promptly.
How was your experience with Kathryn Calhoun at ACRM?
Dr. Calhoun was very companionate and understanding. She took time to explain our options, potential risks and answered our questions. She was willing to work with us to come up with the best plan for us based on our situation.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
It doesn’t hurt to go in for a consultation even if you are not sure that you are ready to proceed with treatment. Dr. Calhoun never pressured us and always made us feel comfortable asking questions. She was very thorough when explaining testing and treatment options.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr. Calhoun was very personable. She explained options clearly and answered all of our many questions.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
The 3 IUIs were done simultaniously with Clomid and trigger shot. For our prep for egg retrieval we used menopur, gonal f, microdose lupron, estrogen (vaginally), and progesterone. For our 3 donor egg FETs we have used lupron, progesterone, steroid, estrogen (vaginally), and progesterone
Describe your experience with your nurse at ACRM. (Assigned nurse: Mirrin Reagan)
Mirrin kept us informed and answered questions and concerns promptly.
Describe your experience with ACRM.
They were very helpful regarding insurance and out of pocket costs. There were some times when paperwork was misplaced or not sent when requested, but I think there were some changes when ACRM merger with CCRM which complicated things financially.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
3 IUIs=$7500 each Failed Egg Retrieval Cycle w/o transfer=$25,000 Donor eggs=$10,000 3 FETs w/donor eggs =$5000 each There were other costs for testing that I do not recall.
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
We have only done single embryo transfers by our own choice.
What specific things went wrong at ACRM?
  • Lost paperwork
Describe the specific things that went wrong at ACRM.
Lost paperwork and failed to get preapproval from insurance for some diagnostic testing.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
10
10
Age 32 - 35
1 IUI
3 IVF
PCOS
Unexplained
Other
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I have PCOS and I remember him telling me that my weight or the diagnosis would not stop me from becoming a mom. When we meet with him covers all the facts and explains all the possible outcomes.... My second egg retrieval was devastating because we ended up with nothing,but I understand that these things happen.... After having the ERA test done that was performed by Dr.Toner I went on to conceive twice after having four unsuccessful transfers.
The strength of ACRM is their efficiency and organization. The only weakness I would say is the technology of clinic. I think that they should update some of the machines and exam rooms,but other than that I love it.... I cant say enough great things about my nurse. I absolutely,positively love her!! She has helped me through so many ups and downs in this infertility journey. She is more than a nurse,I can call or email her and she always gets back to me.
How was your experience with Jim Toner at ACRM?
Dr Toner gave me hope when one of his colleagues completely dismissed me. I have PCOS and I remember him telling me that my weight or the diagnosis would not stop me from becoming a mom. When we meet with him covers all the facts and explains all the possible outcomes. He supports whatever decisions we make and have gotten us through some pretty tough times. ACRM's lab does not accept our insurance so we had to have our third egg retrieval at another clinic. Although we were able to get some eggs I felt more comfortable just paying the money to go back to ACRM. My seventh egg transfer will be March 13 with Dr.Toner and I wouldnt have it any other way.
What's one piece of advice would you give a prospective patient of Jim Toner at ACRM?
He's a very kind man,and definitely knows what hes talking about. He will give you hope when other wont.
During treatment, were you treated like a number or a human with Jim Toner at ACRM?
My team is absolutely amazing! Dr.Toner and my nurse Mikesha Middlebrook have always treated myself and m husband as more than just patients. We have a very long and complicated history,but they've always been there for us. I suffer two second trimester losses due to an incompetent cervix and they both came to the hospital and just sat with us. It meant the world to me that in my lowest moment they were there for us.
Describe the protocols Jim Toner used in your cycles at ACRM and their degree of success.
My second egg retrieval was devastating because we ended up with nothing,but I understand that these things happen. Trial and error. I was triggered too early and my eggs hadn't had time to mature. After having the ERA test done that was performed by Dr.Toner I went on to conceive twice after having four unsuccessful transfers. My protocols for egg retrieval is to stim slow and steady to prevent OHSS. Transfer protocol is very simple estrogen tabs,followed by six days of PIO before transfer. My ERA results showed that I needed an extra day of PIO before transfer.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha Middlebrook )
I cant say enough great things about my nurse. I absolutely,positively love her!! She has helped me through so many ups and downs in this infertility journey. She is more than a nurse,I can call or email her and she always gets back to me. Shes been there for me and my husband through transfer after transfer,loss after loss. She held my lifeless baby in her arms and Ill never forget that. She goes above the call of duty and I am so grateful to have her as my nurse. She is truly is an extraordinary woman and definitely a huge contributor to ACRM's success.
Describe your experience with ACRM.
The strength of ACRM is their efficiency and organization. The only weakness I would say is the technology of clinic. I think that they should update some of the machines and exam rooms,but other than that I love it.
Describe your experience with your monitoring appointments at ACRM.
I have no complaints with the time frame of monitoring. It makes sense that they are done first thing to ensure that patients with consults later on in the day get the full attention they deserve.
Describe the costs associated with your care under Jim Toner at ACRM.
Right now Dr.Toner i covered under my insurance but not the lab. That part has been a bit of a disappointment,but Dr.Toner offered us a 20% discount for what is not covered under insurance.
Describe Jim Toner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I am a one at a time kind of patient. I understand after all the information I have now that if an embryo is genetically tested and transfer is at the right time,all it takes is one embryo. At my age and having genetically tested embryos I understand that it is safe for me health wise to transfer one embryo at a time.
10
Doctor
Jim Toner
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
10
Age 41 - 42
1 IUI
1 IVF
Donor Sperm
Income $0 - $49K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Fogle is one of the realest Dr's I've ever met. From the moment I met her, it was like sitting down with an old friend that only wanted the best for me. She typically started her advice to me with, If you were my sister... She was always upfront and honest with me. She knew exactly what information needed to be shared and what didn't need to be shared. Her expertise and devotion to fertility is quite apparent and its almost as if she knows things before they even happen.
[The staff at ACRM is] Always friendly when you walk in, someone always greets you, appointments are always on time, and I've never really had to wait on the Dr or nurse. I don't want to make them sound perfect, as maybe some of the staff isn't as friendly as others but for the most part, they are all nice, professional and easy to communicate with.... For the IUI process, I was on letrozole for a week before the insemination. I used donor sperm as I'm single. I became pregnant on my first ever IUI and first time trying. Unfortunately it resulted in an eptoptic pregnancy at 6 weeks.
How was your experience with Robin Fogle at ACRM?
Dr Fogle is real! She is honest and personable making you feel comfortable every step of the way. She is always on time, professional, and friendly. Dr Fogle explains every aspect of each process and was always spot on with each protocol she suggested during IUI attempt and IVF attempt #1. She has kept my mind at ease during the process and I know she will continue.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
I would tell a prospective patient to be patient with the process, don't be overly confident, trust the process and remain positive with each step of the way.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr Fogle is one of the realest Dr's I've ever met. From the moment I met her, it was like sitting down with an old friend that only wanted the best for me. She typically started her advice to me with, If you were my sister... She was always upfront and honest with me. She knew exactly what information needed to be shared and what didn't need to be shared. Her expertise and devotion to fertility is quite apparent and its almost as if she knows things before they even happen. I felt very confident under her supervision during the IVF cycle that I already did and will continue to trust her judgement and protocol for the next one. Its all about finding the good egg at this point. I am a 41 year old single female, with a deep desire to start a family on my own and I will do whatever it takes to make that happen. I know Dr Fogle will be by my side through it all with her best intentions along the way.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
For the IUI process, I was on letrozole for a week before the insemination. I used donor sperm as I'm single. I became pregnant on my first ever IUI and first time trying. Unfortunately it resulted in an eptoptic pregnancy at 6 weeks. So then Dr Fogle advised me to start IVF next. Being my age, and having an eptoptic can increase your chances of it happeneing again. Protocol for IVF, I was on birth control for 10 days then start the stimulation injections. Morning and evening was a dose of Micro dose lupron and dexamethasone 1x a day. Then the following evening I started gonal-f, menopur, and omnitripin with the micro dose lupron. That lasted for about 9 days for the trigger shot/hcg. With ultra sound at day 6 and the week of the trigger shot every other day to make sure my ovaries were stable, and the follicles were growing to the right size needed for the egg retrieval. I was very successful with this treatment. I had many follicles, retrieved 20 eggs, 12 fertilized and three embryos but unfortunately the three were not chromosomal normal, which happens to the best of us. I have no known fertility issues only my age. I will keep trying!
Describe your experience with your nurse at ACRM. (Assigned nurse: Megan Barbrow)
You would thing my nurse and Dr Fogle were sisters. They had the same great characteristics and made me feel comfortable every step of the way. My nurse was always on top of everything, she responded to every email or call in a timely manner, she was compassionate and treated me like a friend and not just a patient.
Describe your experience with ACRM.
Always friendly when you walk in, someone always greets you, appointments are always on time, and I've never really had to wait on the Dr or nurse. I don't want to make them sound perfect, as maybe some of the staff isn't as friendly as others but for the most part, they are all nice, professional and easy to communicate with.
Describe the costs associated with your care under Robin Fogle at ACRM.
I have nothing to compare it to. Its expensive no matter where you go. IVF is costly. I did the attain program and so for each step, I wasn't sure of the cost but total its expensive.
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
8
N/A
Age 33
1 IVF
Male Factor
Other
Income $200K - $499K
Only Doc Seen
Neutral
Success w/ Doc Not sure
Dr. Calhoun is easy to talk to, upbeat, positive, and understanding. She makes you feel as if she really cares about you not just the outcome. We trust her. My only complaint was I rarely saw her during my first cycle. It could’ve just been the schedule for those 12 days but after our initial consult apt where everything was set up, I didn’t see/hear from her again until she called about a week after the egg retrieval. Understand that this clinic is extremely busy and it didn’t affect my treatment but just being honest about how often you may see your actual doctor.
[at ACRM- Atl Perimeter] I was prescribed gonal f,menopur, cetrotide, and a dual trigger shot of Lupron and novarel. The first 5 days were just the gonal and menopur (2 vials). After that I started taking cetrotide on day 6 to prevent ovulation. My follicles grew very fast and I didn’t have much discomfort at all. Egg retrieval they got 26 eggs, 16 were mature and 8 more matured overnight in the lab, of that only 6 fertilized. Of that only 1 became a day 6 blastocyst. So disappointing results but for me apparently everything was good, it is a male factor issue. We are starting round 2 this week and she is changing my dose of menopur from 2 vials to 1. We are going to biopsy my husband for Sperm direct this time and see if that changes the outcome.
How was your experience with Kathryn Calhoun at ACRM?
Dr. Calhoun is easy to talk to, upbeat, positive, and understanding. She makes you feel as if she really cares about you not just the outcome. We trust her. My only complaint was I rarely saw her during my first cycle. It could’ve just been the schedule for those 12 days but after our initial consult apt where everything was set up, I didn’t see/hear from her again until she called about a week after the egg retrieval. Understand that this clinic is extremely busy and it didn’t affect my treatment but just being honest about how often you may see your actual doctor.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Just know what you are getting, a busy group of doctors that rotate so you may not see her much depending on the time.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr. Calhoun is wonderful face to face. She had amazing bedside manner and treated us like people.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
I was prescribed gonal f,menopur, cetrotide, and a dual trigger shot of Lupron and novarel. The first 5 days were just the gonal and menopur (2 vials). After that I started taking cetrotide on day 6 to prevent ovulation. My follicles grew very fast and I didn’t have much discomfort at all. Egg retrieval they got 26 eggs, 16 were mature and 8 more matured overnight in the lab, of that only 6 fertilized. Of that only 1 became a day 6 blastocyst. So disappointing results but for me apparently everything was good, it is a male factor issue. We are starting round 2 this week and she is changing my dose of menopur from 2 vials to 1. We are going to biopsy my husband for Sperm direct this time and see if that changes the outcome.
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
She had a strong preference for 1 embryo transfer, especially the first time.
8
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Nursing Staff
2016 - 2018, Unknown Success
9
10
Age 30 - 32
6 IUI
1 IVF
Embryo Freezing
PCOS
Unexplained
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Carpenter treats her patients 100% like humans. She ALWAYS makes sure her patients leave her office understanding their care plan and feeling comfortable with their plan. She's accessible and easy to talk to. And, she really genuinely cares about you as a person... Our retrieval was antagonist protocol with birth control. 225 IU of Gonal + 1 vial of Menopur for 6 days. Then, on day 7 we added 0.25 of Cetrotide for 4 days. We did a Pregnyl trigger injection. We opted for ICSI and did genetic testing. We froze our embryos to test/let my body recover from stimulation. This protocol resulted in 15 eggs retrieved and 5 day 5 embryos frozen.
ACRM is a very good clinic. Their strategy is coordinated care--so, you may not see your primary physician every time. But, information is shared and the physicians are great about working together. It's seamless. The rest of the staff is very friendly and helpful. You can pay bills online. And, their offices are very well appointed and comfortable. Also, they have several locations across metro Atlanta.
How was your experience with Sue Ellen Carpenter at ACRM?
My experience is ongoing, but it's been a great one. We've had setbacks and we haven't had the results we want yet, but I'm confident in our plan and I always feel like I'm a participant in the plan vs. just a patient.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
She's very, very smart. Ask as many questions as you'd like and she'll always be ready with an answer. She cares about you and your journey--never hesitate to reach out if you're feeling overwhelmed.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter treats her patients 100% like humans. She ALWAYS makes sure her patients leave her office understanding their care plan and feeling comfortable with their plan. She's accessible and easy to talk to. And, she really genuinely cares about you as a person.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Our retrieval was antagonist protocol with birth control. 225 IU of Gonal + 1 vial of Menopur for 6 days. Then, on day 7 we added 0.25 of Cetrotide for 4 days. We did a Pregnyl trigger injection. We opted for ICSI and did genetic testing. We froze our embryos to test/let my body recover from stimulation. This protocol resulted in 15 eggs retrieved and 5 day 5 embryos frozen. Unfortunately, our first IVF round was unsuccessful. We did a uteran septum resection after our failed attempt and are now waiting to transfer our second embryo.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherri Bisciotti)
My care team at ACRM consistent for Sherri (primary nurse) and Timeka Carter (care coordinator). Sherri has been the most incredible support throughout this journey. She is easily accessible and answers my questions (or finds Dr. Carpenter) every single time. Timeka is also amazing. She knows my appointment preferences and always reaches out in a timely manner to help schedule my appointments.
Describe your experience with ACRM.
ACRM is a very good clinic. Their strategy is coordinated care--so, you may not see your primary physician every time. But, information is shared and the physicians are great about working together. It's seamless. The rest of the staff is very friendly and helpful. You can pay bills online. And, their offices are very well appointed and comfortable. Also, they have several locations across metro Atlanta.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
My retrieval was about $14K. Each transfer is about $4K. My insurance (BCBS) is not covered for blood work, so each time I needed in-house labs, the cost was several hundred dollars. Through my insurance, only 'diagnosis' codes are accepted. So, monitoring and consultations are copay only. But, anything beyond that is out of pocket.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
ACRM and Dr. Carpenter encourage single emrbyo transfer.
9
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
1
2
Age 31
IVF
Male Factor
South Asian
Income $100K - $199K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When we first met with the doctor [Dr. Sue Ellen Carpenter] she seemed very sweet, but she was quick to tell us we needed to do IVF and wanted to get the process started asap. Being this was our first clinic I wish we would have received a better consultation rather than a stack of papers...Dr. Carpenter drew her chart with how the males body works and how the females body works. She did this to explain how everything works (lots of medical words) every time we met. I felt that was her go to. She was very sweet but didn't feel the compassion for such an emotional procedure.
Strengths [at ACRM]-Multiple locations, Staff was good, stayed on top of everything as much as they could. Weakness-Doctor experience, Finance department...She [nurse] had everything in order but with the short time we were with ACRM there was more attitude then we needed during this rough time...We had to ask them for results every time. There strategy was if it isn't of a concern we aren't going to call you. With this being our first go around we wanted to know every detail.
How was your experience with Sue Ellen Carpenter at ACRM?
We felt like a number and a count in how many IVF cycles they would complete. Dr. Carpenter drew her chart with how the males body works and how the females body works. She did this to explain how everything works (lots of medical words) every time we met. I felt that was her go to. She was very sweet but didn't feel the compassion for such an emotional procedure. What pressed my button was when I saw her after my HSG at the perimeter location. The PA completed it and then when I walked out to pay I was surprised to see her there as I was told she wasn't available to complete my procedure. I was fine with it because I know their schedules are busy but when I said Hi, excited to see her....it was a wave without anything out of her mouth and like she was forced to say hello. As a doctor you would think she would care to say hi to her patients with a little bit more enthusiasm and care.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
I would ask her to give you options and ask her to explain in detail the steps and how you can communicate with her through the process.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
When we first met with the doctor she seemed very sweet, but she was quick to tell us we needed to do IVF and wanted to get the process started asap. Being this was our first clinic I wish we would have received a better consultation rather than a stack of papers.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Unfortunately we didn't even get this far. After the HSG we were done with ACRM and decided to find another doctor and practice.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherry)
She had everything in order but with the short time we were with ACRM there was more attitude then we needed during this rough time.
Describe your experience with ACRM.
We found a few of both these during our short time with the clinic. Strengths-Multiple locations, Staff was good, stayed on top of everything as much as they could. Weakness-Doctor experience, Finance department
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
We didn't get that far.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Unfortunately not.
What specific things went wrong at ACRM?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
We had to ask them for results every time. There strategy was if it isn't of a concern we aren't going to call you. With this being our first go around we wanted to know every detail. This is a lot of money and time we are spending to make sure we have a family.
1
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources