Rated 8.5
Strongly recommend: 72%Neutral: 14%Don't recommend: 13%8.5
72% strongly recommend
162 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,864
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Atlanta Buckhead
1800 Howell Mill Road
Atlanta, GA 30318
770.928.2276
Atlanta Perimeter
5909 Peachtree Dunwoody Rd
Atlanta, GA 30328
770.928.2276
Johns Creek
6470 E. John's Crossing
Johns Creek, GA 30097
770.928.2276
Marietta
711 Canton Rd
Marietta, GA 30060
770.928.2276
Show 2 more

162 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
3
8
Age 27
IVF
Male Factor
Tubal Blockage
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
I think a strength of Dr. Denis is that he can easily talk to couples/individuals. He asked us questions about ourselves before he jumped straight into the infertility rabbit hole. He was very personable in that way.... We were told IVF is our only option and that any other route would be a waste of time and money.... It felt more like a really good sales pitch and not what was in our best interest as a couple.... We scheduled a visit and when we showed up they said we weren’t on their appointment list for the day
One time we showed up and they didn’t have us on schedule even though we spoke we the coordinator. They quickly fit us in! The facility [ACRM] is very nice and clean. The entire staff is great! Easy to talk to and so helpful. I’ve met 2 of the doctors so far and they definitely go out of their way to make you feel comfortable.... The staff at ACRM are amazing. So kind and compassionate.... Also, we had conflicting information about when certain results would be available to us.
How was your experience with Andre Denis at ACRM?
I think a strength of Dr. Denis is that he can easily talk to couples/individuals. He asked us questions about ourselves before he jumped straight into the infertility rabbit hole. He was very personable in that way.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
Go into it with questions ready. He will answer any and all!
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
It felt more like a really good sales pitch and not what was in our best interest as a couple.
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
We were told IVF is our only option and that any other route would be a waste of time and money.
Describe your experience with the nursing staff at ACRM.
The staff at ACRM are amazing. So kind and compassionate.
Describe your experience with ACRM.
One time we showed up and they didn’t have us on schedule even though we spoke we the coordinator. They quickly fit us in! The facility is very nice and clean. The entire staff is great! Easy to talk to and so helpful. I’ve met 2 of the doctors so far and they definitely go out of their way to make you feel comfortable.
Describe the costs associated with your care under Andre Denis at ACRM.
Around $2000
What specific things went wrong at ACRM?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at ACRM.
We scheduled a visit and when we showed up they said we weren’t on their appointment list for the day. The quickly fit us in. Also, we had conflicting information about when certain results would be available to us.
3
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2017, Successful
10
10
Age 29 - 34
3 IUI
2 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fogel was always present and helpful in every meeting. I never felt rushed and she answered all my million questions...She is so kind and caring. She answered all our questions and always made us feel comfortable with the next steps. Explained our plan to us and even when we had a negative result she gave us hope.
We have done multiple cycles and will now have multiple children from ACRM...Each time we had a diffrent nursing staff and they have all been excellent..We have only had a pleasant experience here. I do not have one negative thing to say about ACRM. I highly recommend them all the time...I don't remember exact cost but they were always explained to us clearly ahead of time.
How was your experience with Robin Fogle at ACRM?
She is so kind and caring. She answered all our questions and always made us feel comfortable with the next steps. Explained our plan to us and even when we had a negative result she gave us hope. She is a great Dr. And a great person.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
This is a general piece of advice. Ask questions so you are prepared. She took plenty of time with us to answer all our questions and make us feel comfortab;e with all the next steps.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogel was always present and helpful in every meeting. I never felt rushed and she answered all my million questions
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
I have no idea. My wife took care of all the medication I just gave her the shots.
Describe your experience with your nurse at ACRM.
We have done multiple cycles and will now have multiple children from ACRM. Each time we had a diffrent nursing staff and they have all been excellent
Describe your experience with ACRM.
We have only had a pleasant experience here. I do not have one negative thing to say about ACRM. I highly recommend them all the time.
Describe the costs associated with your care under Robin Fogle at ACRM.
I don't remember exact cost but they were always explained to us clearly ahead of time
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
My wife and I only wanted to put back one embroy so we were very happy that this is what Dr. Fogel also recommended for us.
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
8
6
Age 31
8 Fertility Medications
Unexplained
Other
Income $100K - $199K
Sales Representative
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
I love Dr. Fogle but really dislike the office and staff [at ACRM]. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.
I love Dr. Fogle but really dislike the office and staff [at ACRM]. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.
How was your experience with Robin Fogle at ACRM?
I love Dr. Fogle but really dislike the office and staff. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Prepare yourself to feel like a number and wait for over 2 hours per appointment.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
I love Dr. Fogle. I really do not like the office. I feel like a cow in a heard. You move from waiting room to waiting room. They're always packed.
Describe your experience with the nursing staff at ACRM.
I have not been impressed with any staff members at Dr. Fogle's office other than Dr. Fogle. They really need to change their leadership team.
Describe the costs associated with your care under Robin Fogle at ACRM.
1750 for IUI
What specific things went wrong at ACRM?
  • Lost paperwork
Describe the specific things that went wrong at ACRM.
I went to Dr. Fogle for testing in 2016. We went back in 2017 and they needed all the testing information and paperwork redone. I had to explain several times that everything was already done at the office and they should have it on file.
8
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
8
10
Age 34
1 IVF
PCOS
Tubal Blockage
European
Income $50K - $99K
Teacher
1st of 5 Docs
Neutral
Strongly Recommends
Successful
She explained the process and was honest about possible results.... Very informative, honest, and caring. I had blocked tubes and slight PCOS, and she was very empathetic. When she [Dr. Carpenter] explained everything and told us the price, we almost died of shock. I asked advice about traveling for cheaper treatments. She was not trying to steer us away from that option, but did warn of complications and worries about traveling. Ultimately, we saved money and went woth acrm!
The receptionist staff Answer emails efficiently. The scheduler schedules appointments efficiently. Each location [ACRM] has a very nice staff. Each staff has nice and clean facilities. Each appointment was organized and staff was helpful in telling patients where to go for what procedure.... 15,000 for retrieval and fresh transfer 5,000 for meds... [nurses] Timely, caring, perfect precision when drawing blood, nice
How was your experience with Sue Ellen Carpenter at ACRM?
Very informative, honest, and caring. I had blocked tubes and slight PCOS, and she was very empathetic. When she explained everything and told us the price, we almost died of shock. I asked advice about traveling for cheaper treatments. She was not trying to steer us away from that option, but did warn of complications and worries about traveling. Ultimately, we saved money and went woth acrm! Totally worth it! 38 weeks pregnant with a baby girl!
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
She has a dry personality, but knows her stuff.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
She explained the process and was honest about possible results.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Stims Egg retrieval Fresh fransfer
Describe your experience with the nursing staff at ACRM.
Timely, caring, perfect precision when drawing blood, nice
Describe your experience with ACRM.
The receptionist staff Answer emails efficiently. The scheduler schedules appointments efficiently. Each location has a very nice staff. Each staff has nice and clean facilities. Each appointment was organized and staff was helpful in telling patients where to go for what procedure.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
15,000 for retrieval and fresh transfer 5,000 for meds
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I really wanted two embryos transferred, but since I am pregnant with one, it is perfect!
8
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
10
10
Age 32
3 IUI
IVF
1 Egg Freezing
PCOS
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Calhoun was always picky when doing procedures to increase our chances of getting the best possible results. She was happy to explain things as many times as we needed.Dr. Calhoun is a perfect combination of warm support and blunt facts. She is honest and supportive, and knew when we needed hard facts and when we needed a hug. She made us feel like we were her only patient, and was always picky when doing procedures to increase our chances of getting the best possible results.
I felt that my nurse [at ACRM] knew me as a person and she was always willing to stay on the phone with me as long as possible to ensure my questions were answered and I felt comfortable....My primary nurse was changed mid cycle, and no one called to tell me....Dr. Calhoun ensured my new nurse was someone I felt 100% comfortable with.
How was your experience with Kathryn Calhoun at ACRM?
Dr. Calhoun is a perfect combination of warm support and blunt facts. She is honest and supportive, and knew when we needed hard facts and when we needed a hug. She made us feel like we were her only patient, and was always picky when doing procedures to increase our chances of getting the best possible results. She was happy to explain things as many times as we needed. Once we were pregnant and far enough along to not need to be followed by Dr. Calhoun anymore, I was a bit sad because working with her was wonderful. Of course we wish we never had needed a fertility specialist, but we feel so lucky that we found Dr. Calhoun when we realized we needed assistance.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Trust her.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
I felt that my nurse knew me as a person and she was always willing to stay on the phone with me as long as possible to ensure my questions were answered and I felt comfortable. My nurse was switched due to office changes mid treatment, and Dr. Calhoun ensured my new nurse was someone I felt 100% comfortable with.
Describe your experience with your nurse at ACRM. (Assigned nurse: Natalie Perkins and Mikesha Middlebrook)
They always knew who I was when I called, and stayed on the phone with me as long as I needed.
What specific things went wrong at ACRM?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at ACRM.
My primary nurse was changed mid cycle, and no one called to tell me.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
10
10
Age 38 - 39
3 IUI
IVF
Donor Eggs
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hasty was easy to talk to about all of our concerns - medical, financial, and emotional. She would talk to us using medical terms about our issues and concerns and listen as we would make sure we understood it in our layman terms. Dr. Hasty was honest and direct, yet encouraging.
Both nurses were readily available to me by phone and email (which worked best for me). I could ask a million different questions or the same question a million times and always be treated as intelligent and with respect. They were both patient and compassionate and extremely knowledgeable.
How was your experience with Lisa Hasty at ACRM?
Dr. Hasty was easy to talk to about all of our concerns - medical, financial, and emotional. She would talk to us using medical terms about our issues and concerns and listen as we would make sure we understood it in our layman terms. Dr. Hasty was honest and direct, yet encouraging. I felt she cared more about us as people than about how our success would benefit ACRM's success rate.
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
Be up front with her about your fears so she can address them.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
I was often treated by the same staff. They knew me and created relationships with me. Everyone was compassionate and always had time to talk to me and answer any questions. It was not a quick in and out appointment unless I wanted it to be that way.
Describe your experience with your nurse at ACRM. (Assigned nurse: Melissa Bauer for IVF and Mirrin Reagan for egg donor)
Both nurses were readily available to me by phone and email (which worked best for me). I could ask a million different questions or the same question a million times and always be treated as intelligent and with respect. They were both patient and compassionate and extremely knowledgeable.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
7
Age 41
3 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
We considered going with another practice but we like and appreciate doctor Fogle so we decided to stay... is very smart, resourceful and creative. She is straightforward with us and very good in explaining what IVF means for us. Caring, compassionate, and personal. Responds to my emails instantly, and remembers her patients by first name (which is very important to me). I only wish I saw her more frequently during my visits.
I have not had to good experience [with the nurses at ACRM] due to lack of consistency, caused me to spend more money on medications that were not used, rarely responded to my emails/calls in timely manner, created a lot of anxiety for me...the clinic treated me as a number the doctor [Dr. Fogle] treated us way more personal...We considered going with another practice but we like and appreciate doctor Fogle so we decided to stay with ACRM. I wish she had her own fertility clinic and provide the top notch care that she has for us
How was your experience with Robin Fogle at ACRM?
Dr.Fogle is very smart, resourceful and creative. She is straightforward with us and very good in explaining what IVF means for us. Caring, compassionate, and personal. Responds to my emails instantly, and remembers her patients by first name (which is very important to me). I only wish I saw her more frequently during my visits.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
the clinic treated me as a number the doctor treated us way more personal
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
Gonal F 300 IU, Menopur, omnitrope, clomid 100, dexamethasone for few days then added cetrotide for 2 days. trigger - Novarel 5000 units
Describe your experience with your nurse at ACRM. (Assigned nurse: Sharon)
I have not had to good experience due to lack of consistency, caused me to spend more money on medications that were not used, rarely responded to my emails/calls in timely manner, created a lot of anxiety for me...
Describe your experience with ACRM.
We considered going with another practice but we like and appreciate doctor Fogle so we decided to stay with ACRM. I wish she had her own fertility clinic and provide the top notch care that she has for us.
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
9
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
10
10
Age 34
1 IUI
Anovulation
Tubal Blockage
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Patel took the time to explain everything for me and draw me pictures so I could see. She is new to the prescribe but clearly passionate and optimistic while giving me the real numbers ... She took the time to clearly explain everything to me and is always a cheerleader for optimism while letting me be pessimistic. She has been great to work with and I always feel like I learn something whenever we chat
They [ACRM] have Multiple locations, easy hours. Open 7 days a week. Quick to answer and labs on site! Friendly staff and respectful waiting room. No kids to appt policy. Great drs that like to explain each step ... Friendly. Open and great at getting at my hard to reach veins ... I know days are packed but sometimes I’ve had to wait a bit for appts
How was your experience with Bansari (Bonnie) Patel at ACRM?
She took the time to clearly explain everything to me and is always a cheerleader for optimism while letting me be pessimistic. She has been great to work with and I always feel like I learn something whenever we chat
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
I know days are packed but sometimes I’ve had to wait a bit for appts
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr Patel took the time to explain everything for me and draw me pictures so I could see. She is new to the prescribe but clearly passionate and optimistic while giving me the real numbers
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
She specifically said the goal is to get pregnant while keeping as few horomones in me for as short of a time as possible
Describe your experience with the nursing staff at ACRM.
Friendly. Open and great at getting at my hard to reach veins
Describe your experience with ACRM.
They have Multiple locations, easy hours. Open 7 days a week. Quick to answer and labs on site! Friendly staff and respectful waiting room. No kids to appt policy. Great drs that like to explain each step
10
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 42
IUI
Unexplained
European
Income $100K - $199K
Writer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She is extremely warm and kind. I feel like the truly cares. She’s very reassuring and put me at ease.... I am a very new patient in the very beginning of treatment. However, I feel very good about Dr. Calhoun. She is so kind, but very professional. I know her practice is very successful because of the way they treat their patients.... We started with a full blood/hormone panel, day 3 ultra-sound, an HSG and semenalyis. Next we meet for a second consult to discuss the next phase.
They [ACRM] are organized and thorough, kind and welcoming, professional and the office is beautiful. Please be prepared to go through every step in the process. It seems like a lot, but it really helps pin down the possible areas of concern.... [Nurse] They are always quick to return calls and emails. Every time I’ve been to the office they are all so kind and helpful.... I am a very new patient in the very beginning of treatment. However, I feel very good about Dr. Calhoun.
How was your experience with Kathryn Calhoun at ACRM?
I am a very new patient in the very beginning of treatment. However, I feel very good about Dr. Calhoun. She is so kind, but very professional. I know her practice is very successful because of the way they treat their patients.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
She is extremely warm and kind. I feel like the truly cares. She’s very reassuring and put me at ease.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
We haven’t reached all of these steps yet. We started with a full blood/hormone panel, day 3 ultra-sound, an HSG and semenalyis. Next we meet for a second consult to discuss the next phase.
Describe your experience with your nurse at ACRM. (Assigned nurse: Tami)
They are always quick to return calls and emails. Every time I’ve been to the office they are all so kind and helpful.
Describe your experience with ACRM.
They are organized and thorough, kind and welcoming, professional and the office is beautiful. Please be prepared to go through every step in the process. It seems like a lot, but it really helps pin down the possible areas of concern.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
It was very reasonable.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
10
Age 42
3 IUI
Donor Sperm
PCOS
Latinx
Black or African-American
Income $50K - $99K
Teacher
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
She was thorough but still empathetic She was also encouraging and hopeful...Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.
[ACRM nurse] Megan is very kind. She also appears to be knowledgeable. The other nurses and support staff are also very friendly and helpful. However, I did feel like I had to call several times in order to receive a response...2K genetic testing, 5K medications, 14K egg retrieval 7K egg transfer...Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Share your honest concerns with her
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
She was thorough but still empathetic She was also encouraging and hopeful
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We are just beginning my first cycle
Describe your experience with your nurse at ACRM. (Assigned nurse: Megan)
Megan is very kind. She also appears to be knowledgeable. The other nurses and support staff are also very friendly and helpful. However, I did feel like I had to call several times in order to receive a response.
Describe the costs associated with your care under Robin Fogle at ACRM.
2K genetic testing, 5K medications, 14K egg retrieval 7K egg transfer
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
My doctor and this clinic will only do single embryo transfer. I would prefer multiple as that increases that odds that an embryo will survive, but I also understand the risks associated with the chance that all the embryos implant and survive. It's such a catch-22.
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
10
10
Age 32 - 33
2 IUI
1 IVF
Endometriosis
Other
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hasty is an incredible physician. She always took her time when she met with me or both my husband and me. She was kind and we felt like she truly cared about our pregnancy journey. She answered all of our questions and helped us work through moral/ethical questions about IVF, and in general was very helpful.... We really wanted to transfer two embryos even though my age did not make that a necessity. After listening to our desires (and reasoning) Dr. Hasty agreed to transfer 2. We appreciated her treating us as our own case rather than using protocols that we did not want.
I had a great experience at ACRM. The staff was kind, efficient, and I really appreciated the super early appointment times in the morning that allowed me to not miss much work. I always felt well cared for at each appointment.... We really wanted to transfer two embryos even though my age did not make that a necessity. After listening to our desires (and reasoning) Dr. Hasty agreed to transfer 2. We appreciated her treating us as our own case rather than using protocols that we did not want.
How was your experience with Lisa Hasty at ACRM?
Dr. Hasty is an incredible physician. She always took her time when she met with me or both my husband and me. She was kind and we felt like she truly cared about our pregnancy journey. She answered all of our questions and helped us work through moral/ethical questions about IVF, and in general was very helpful.
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
Ask about a frozen transfer rather than doing a fresh transfer immediately after egg retrieval.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Dr. Hasty was caring, patient, and made us feel like we were her top priority.
Describe your experience with ACRM.
I had a great experience at ACRM. The staff was kind, efficient, and I really appreciated the super early appointment times in the morning that allowed me to not miss much work. I always felt well cared for at each appointment.
Describe Lisa Hasty's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
We really wanted to transfer two embryos even though my age did not make that a necessity. After listening to our desires (and reasoning) Dr. Hasty agreed to transfer 2. We appreciated her treating us as our own case rather than using protocols that we did not want.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Successful
10
10
Age 32 - 34
4 IUI
1 IVF
Diminished Ovarian Reserve
European
Native American
Income $100K - $199K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Fogle showed emotion with me.... Dr Fogle is very knowledgeable and comforting. She is suportive and listens. She lets you decide what’s right for you. I trust her fully. She is open to trying new things and will admit when she feels like she could’ve done something different.... All the doctors are great. You don’t always get your doctor.... They [ACRM- Atlanta] care about you. Wish I could’ve been under their care my whole pregnancy
All the doctors are great. You don’t always get your doctor. Wait times can be long on the weekends. Easy to get an appointment thought. Multiple locations for convenience. They care about you. Wish I could’ve been under their care my whole pregnancy... Mikeshia was my second nurse at ACRM and the absolute best! She was knowledgeable and showed so much care and compassion to me.... Dr Fogle is very knowledgeable and comforting. She is suportive and listens.
How was your experience with Robin Fogle at ACRM?
Dr Fogle is very knowledgeable and comforting. She is suportive and listens. She lets you decide what’s right for you. I trust her fully. She is open to trying new things and will admit when she feels like she could’ve done something different.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Be open and honest with her!
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle showed emotion with me.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikeshia )
Mikeshia was my second nurse at ACRM and the absolute best! She was knowledgeable and showed so much care and compassion to me.
Describe your experience with ACRM.
All the doctors are great. You don’t always get your doctor. Wait times can be long on the weekends. Easy to get an appointment thought. Multiple locations for convenience. They care about you. Wish I could’ve been under their care my whole pregnancy
Describe the costs associated with your care under Robin Fogle at ACRM.
100%
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Fogle did not do my transfer. I was always told one would be transferred but that the they transferred 2 with no real explanation why. I found out why after it failed.
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2014, Successful
10
10
Age 28 - 30
8 IUI
2 IVF
2 Egg Freezing
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hasty made the hardest days of my life more manageable by offering realistic treatment options and hopeful feedback - she was always supportive and wanted to see our dream of parenthood fulfilled.
Mikesha [ACRM nurse] even shared her personal experience with me and held my hand during a procedure that my husband was unable to attend.
How was your experience with Lisa Hasty at ACRM?
Dr. Hasty is incredibly kind and caring. She exudes passion for what she does and is incredibly warm. She made the hardest days of my life more manageable by offering realistic treatment options and hopeful feedback- she was always supportive and wanted to see our dream of parenthood fulfilled.
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
Trust her, she is the best.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Yes, my patient care coordinator and nurse knew me on both a personal and medical level
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha Middlebrook)
Mikesha went out of her way on several occasions to comfort me or make sure I had a question answered about my treatment or care. She even shared her personal experience with me and held my hand during a procedure that my husband was unable to attend.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Successful
10
10
Age 30 - 31
3 Fertility Medications
PCOS
Other
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I loved everything about ACRM and Dr. Carpenter... They were great at explaining my issues and what the plan was to help me get pregnant.
I feel like everyone knew my case and treated me like an individual not just another patient... From bloodwork to ultrasounds to one on one doctor appointments I was SO pleased with ACRM.
How was your experience with Sue Ellen Carpenter at ACRM?
I loved everything about ACRM and Dr. Carpenter. Everyone was so friendly and patient. They were great at explaining my issues and what the plan was to help me get pregnant. From bloodwork to ultrasounds to one on one doctor appointments I was SO pleased with ACRM.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Be open to everything!
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
I feel like everyone knew my case and treated me like an individual not just another patient. They cared and they were upset with me when I got a negative test. They also celebrated with me when I was finally pregnant. I was so scared and sad to leave ACRM and go back to the care of my OB when I was 10 weeks pregnant.
Describe your experience with your nurse at ACRM.
Just their care and compassion towards my situation.
10
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
9
10
Age 33
4 Fertility Medications
PCOS
Other
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Hasty has changed my appointments to be there herself after she saw me scheduled for another cycle (failed previous cycle).
The nurse mentioned genetic testing but never had me sign anything and then I was billed and given results for a test I wasn't sure I wanted. They addressed the protocol breach and paid for my testing.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Dr Hasty has changed my appointments to be there herself after she saw me scheduled for another cycle (failed previous cycle).
What specific things went wrong at ACRM?
  • Lost paperwork
Describe the specific things that went wrong at ACRM.
The nurse mentioned genetic testing but never had me sign anything and then I was billed and given results for a test I wasn't sure I wanted. They addressed the protocol breach and paid for my testing.
9
Doctor
Lisa Hasty
Humanity
Communication
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
0
Age 34
Diminished Ovarian Reserve
Endometriosis
South Asian
Income $100K - $199K
Engineer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Sue Ellen Carpenter's] Style is very delicate...multiple ultrasound, lab etc without clear cut information and finally started IVF. One day, they just called and asked to stop taking more medication without the reason why. We decided to stop consulting her, felt the pace is really slow and this can be dragged on to years...You will feel like the treatment is being dragged without solid information...We would like to see more aggressive style, with clear cut future of the treatment. Setbacks can be told on the face if any without all the numbered lab visits.
They did multiple ultrasound, lab etc [at ACRM] without clear cut information and finally started IVF. One day, they just called and asked to stop taking more medication without the reason why. We decided to stop consulting her, felt the pace is really slow and this can be dragged on to years...Communication is slow, approach is slow pace, no clear information or the path forward...It was okay, nothing exceptional. Don't expect miracle from the team.
How was your experience with Sue Ellen Carpenter at ACRM?
I wouldn't recommend Dr. Sue to anyone, treatment style is cold fish, dragged on without affirmative information. We would like to see more aggressive style, with clear cut future of the treatment. Setbacks can be told on the face if any without all the numbered lab visits.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Please consult someone else with higher rating if your case is even if a little complicated. You will never get them in a call, and will feel like number.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
You will feel like the treatment is being dragged without solid information.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Style is very delicate, may be that's the way it is. They did multiple ultrasound, lab etc without clear cut information and finally started IVF. One day, they just called and asked to stop taking more medication without the reason why. We decided to stop consulting her, felt the pace is really slow and this can be dragged on to years.
Describe your experience with your nurse at ACRM.
It was okay, nothing exceptional. Don't expect miracle from the team.
Describe your experience with ACRM.
You would notice high rating for the clinic overall, half of it would be true. If you find better place, go for it. Communication is slow, approach is slow pace, no clear information or the path forward.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
My plan is Cigna HDHP, out of pocket max 6K. I have been told that the plan fully covers IVF after 6K is paid off and a few 1K for medication. But I ended up paying 3K for the first cycle and 5K for second at that point we stopped IVF. Not sure how the drug cost went up that level.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Sorry! we didn't go that far. Personally we don't like the approach of multiple transfer; just reading through the downside of it.
What specific things went wrong at ACRM?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at ACRM.
We felt really bad to stop the IVF in the middle after taking all the medications and all the lab.
0
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
3
3
Age 40 - 41
3 IVF
Male Factor
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We felt like our success rate for IVF was inflated or sugar coated [by Dr. Kathryn Calhoun]. We were told at the first consult (which was extremely quick) that our chances were really good...opinion certainly changed between failed round 1 and failed round 2. After leaving...we found out I had DOH which was never discussed...2nd round Gonal F increased slightly. Not sure of the rationale. 2nd round = more blasts than first round but they did put the low number of blasts round one to "bad luck"
I don't have a particularly good opinion of ACRM after my experience...I loved Cailin [nurse]! She was always accessible and quick to respond to my many emails. I didn't really interact that much with the rest of the team on a consistent basis...An important prescription for me was called into the wrong pharmacy which caused my insurance to decline it. Then there was a signature left off some paperwork which meant a delay with processing insurance
How was your experience with Kathryn Calhoun at ACRM?
We felt like our success rate for IVF was inflated or sugar coated. We were told at the first consult (which was extremely quick) that our chances were really good. ACRM's opinion certainly changed between failed round 1 and failed round 2. After leaving ACRM we found out I had DOH which was never discussed at ACRM at all.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
I don't have a particularly good opinion of ACRM after my experience. I would advise patients to consult at all clinics and choose the one you feel best fits your needs.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
The care/attention of the nurses and team at ACRM felt personal and over multiple cycles we got to know the team.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
Menopur, Gonal F, Centrotide and Omnitrope, all 1 x injection per day. 2nd round Gonal F increased slightly. Not sure of the rationale. 2nd round = more blasts than first round but they did put the low number of blasts round one to "bad luck"
Describe your experience with your nurse at ACRM. (Assigned nurse: Cailin)
I loved Cailin! She was always accessible and quick to respond to my many emails. I didn't really interact that much with the rest of the team on a consistent basis
Describe your experience with ACRM.
The clinic is part of CCRM which is a very successful IVF clinic. The wait time to see a RE for the initial consult is not long at all vs the other clinics in Atlanta. I believe they do false advertise though. They claim to be the only clinic in Atlanta with "CCS" (PGS) testing, however the other clinics that are just a few miles away also offer it. Maybe it's semantics or the fact those clinics are outside of Atlanta City limits..? We felt like we had to learn a lot on our own about the process.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
I had insurance coverage so cannot comment on the costs
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I did not make it that far. No embryos to transfer
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at ACRM.
An important prescription for me was called into the wrong pharmacy which caused my insurance to decline it. Then there was a signature left off some paperwork which meant a delay with processing insurance
3
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
3
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
8
10
Age 38 - 39
2 IVF
Donor Eggs
Male Factor
Poor Egg Quality
Uterine Fibroids
European
Income $50K - $99K
1st of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
We had our first phone consult with Dr. Hasty last year, we have since been to the clinic 3 times and still have never met her in person. She has directed our treatments though and so far it has been fine. I just wish she would have come out to meet with us when she likely knew we were in the office meeting with her coordinator...On the phone she was friendly and seemed caring. However, although she had records prior to our phone call, it seemed like she knew nothing of our case and was reading as we were talking. I took offense to this because our case is a BIG DEAL. I didn't want to feel like I was just another person and here is your same protocol as theirs, but I did.
I DO feel I am being given GREAT care by this team and this clinic [ACRM] and am very glad that I have them on my side!! I would highly recommend them!...I wasn't given the option to speak with the embryologist ahead of time... If you don't know what questions to ask then sometimes I feel like they don't tell you enough info...Sometimes parts of the email weren't answered so I'd have to resend the question again. Mirrin [nurse] is VERY sweet though and caring and she tries her best to help you and answer your questions. I'm sure it's a tough job. It's just hard when you are in this situation and you want answers right now so you don't stress and it takes a while for them to get back to you.
How was your experience with Lisa Hasty at ACRM?
I think it may be different if we were doing monitoring at ACRM too but since we live in NC we aren't. I feel like her treatment is the right course of action though. On the phone she was friendly and seemed caring. However, although she had records prior to our phone call, it seemed like she knew nothing of our case and was reading as we were talking. I took offense to this because our case is a BIG DEAL. I didn't want to feel like I was just another person and here is your same protocol as theirs, but I did.
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
Make sure you ask her to go over your prior results prior to your first meeting and that is important to you. Make sure you are your own advocate and question everything. Stay on top of the coordinators too.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
We had our first phone consult with Dr. Hasty last year, we have since been to the clinic 3 times and still have never met her in person. She has directed our treatments though and so far it has been fine. I just wish she would have come out to meet with us when she likely knew we were in the office meeting with her coordinator.
Describe the protocols Lisa Hasty used in your cycles at ACRM and their degree of success.
BCP for a few weeks, then estrace pills for a few weeks then my FET cycle was rescheduled due to ovulation. This new cycle I will add in Lupron injections so that I will not ovulate.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mirrin Reagan)
Sometimes emails aren't answered right away and she NEVER answers the phone. Phone calls are returned, and i'm sure there are a lot of patients. Sometimes parts of the email weren't answered so I'd have to resend the question again. Mirrin is VERY sweet though and caring and she tries her best to help you and answer your questions. I'm sure it's a tough job. It's just hard when you are in this situation and you want answers right now so you don't stress and it takes a while for them to get back to you.
Describe your experience with ACRM.
I wasn't given the option to speak with the embryologist ahead of time. Maybe I should have asked but I felt like they should have given me the option regardless. If you don't know what questions to ask then sometimes I feel like they don't tell you enough info. I feel like everyone in my position should be more informed of what's next, what to expect, possible outcomes and setbacks, why this protocol instead of that, protocol options, etc. All stuff I learned on FB groups instead of from my doctor. However, I DO feel I am being given GREAT care by this team and this clinic and am very glad that I have them on my side!! I would highly recommend them!
Describe Lisa Hasty's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
They prefer you only transfer one but would discuss two. We only had one to transfer. She was definitive in all the reasons two is not the best idea. I had paperwork for that.
8
Doctor
Lisa Hasty
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
10
9
Age 27
Other
European
Income $100K - $199K
Marketer or PR
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Bonnie Patel] was very kind, explained everything in depth. You could really tell she had read through my history and cared about making sure I understood her thoughts...She’s very easy to understand- like I mentioned in always felt she was explaining everything as well as possible. I have a lot of questions too, and she was more than happy to answer those. Which is great. She’s also willing to work with my other doctors for other care I’m currently undergoing.
I think the clinical staff is amazing[at ACRM]. My only issue was the wait times in office. My husband got called back 30 minutes before me and we had the same blood draw and the same arrival time. I would make sure you’re being called back in a timely manner or bring a laptop/book. I waited over an hour for a blood draw...They’re very quick to reply and answer all questions and coordination of care
How was your experience with Bansari (Bonnie) Patel at ACRM?
She’s very easy to understand- like I mentioned in always felt she was explaining everything as well as possible. I have a lot of questions too, and she was more than happy to answer those. Which is great. She’s also willing to work with my other doctors for other care I’m currently undergoing.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Don’t be afraid to ask questions / it’s important and she’ll answer them
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
She was very kind, explained everything in depth. You could really tell she had read through my history and cared about making sure I understood her thoughts.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
We’re going to be setting these up in my next appointment, however, she has mentioned getting IVF underway. She believes this is the best option for me due to the many risks of IUI for my case
Describe your experience with the nursing staff at ACRM.
They’re very quick to reply and answer all questions and coordination of care
Describe your experience with ACRM.
I think the clinical staff is amazing. My only issue was the wait times in office. My husband got called back 30 minutes before me and we had the same blood draw and the same arrival time. I would make sure you’re being called back in a timely manner or bring a laptop/book. I waited over an hour for a blood draw
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
So far I have only paid copays and blood testing costs. We will see what’s to come
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Unsure yet - will come back and report
10
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020 - 2021, Successful
10
9
Age 38 - 39
10 IVF
Donor Eggs
Donor Sperm
Male Factor
Poor Egg Quality
European
Latinx
Income $200K - $499K
Engineer
1st of 5 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Denis was always very kind, reasonable, calm and no rush to end the appoinment. He always answered all our questions e guided us (always respecting our feelings) to the best way for us...The antagonist protocol with lupron was the best for me and Dr Denis analysed carefully my records and previous IVF cycles to proceed with the best protocoal and response my body gave during stimulations...
[at ACRM] Sometimes waiting time was a little bit long even having the appointment scheduled. On the 1st IVF cylce at ACRM some nurses weren´t very gentle drawing blood and after a complaint things changed. Everyone was always very friendly and kind...About $25k with medication. About $45k with donor egg from outside bank....
How was your experience with Andre Denis at ACRM?
Dr Denis always presented himself calm, experient, reasonable, empathic and trustworthy................................................................................................................................................................................................
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
Be patience and trust that the in the right time pregnancy will happen.
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
Dr Denis was always very kind, reasonable, calm and no rush to end the appoinment. He always answered all our questions e guided us (always respecting our feelings) to the best way for us.
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
The antagonist protocol with lupron was the best for me and Dr Denis analysed carefully my records and previous IVF cycles to proceed with the best protocoal and response my body gave during stimulations.
Describe your experience with ACRM.
Sometimes waiting time was a little bit long even having the appointment scheduled. On the 1st IVF cylce at ACRM some nurses weren´t very gentle drawing blood and after a complaint things changed. Everyone was always very friendly and kind.
Describe the costs associated with your care under Andre Denis at ACRM.
About $25k with medication. About $45k with donor egg from outside bank.
10
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 31 - 32
1 IVF
1 Egg Freezing
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had a complex medical history, and Dr. Carpenter still treated me with grace. She got to know us personally and I felt like we had a close relationship...is lovely both personally and professionally...we had high expectations, and she did not disappoint. Dr. Carpenter was warm but professional. We felt complete confidence in her ability to help us reach our fertility goals...She is very accepting and easy to work with: however, she is very direct with her medical advise.
The clinic [ACRM] is overall very nice. You do see different providers during your time at ACRM- but they are all great. I was not super impressed with communication during the testing period; however, once we began IVF communication was quick and crystal clear...The office assigns a specific nurse and care coordinators to each patient. This sounds good at first; however, you typically have to wait to get in contact with that specific person. Sometimes I wish you could just call the office and talk to someone.
How was your experience with Sue Ellen Carpenter at ACRM?
Dr. Carpenter is lovely both personally and professionally. I know several people who used her successfully throughout the years so we had high expectations, and she did not disappoint. Dr. Carpenter was warm but professional. We felt complete confidence in her ability to help us reach our fertility goals.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
She is very accepting and easy to work with: however, she is very direct with her medical advise.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
I had a complex medical history, and Dr. Carpenter still treated me with grace. She got to know us personally and I felt like we had a close relationship.
Describe your experience with your nurse at ACRM.
The office assigns a specific nurse and care coordinators to each patient. This sounds good at first; however, you typically have to wait to get in contact with that specific person. Sometimes I wish you could just call the office and talk to someone.
Describe your experience with ACRM.
The clinic is overall very nice. You do see different providers during your time at ACRM- but they are all great. I was not super impressed with communication during the testing period; however, once we began IVF communication was quick and crystal clear.
10
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
10
10
Age 32
2 IUI
5 IVF
1 Embryo Freezing
Unexplained
South Asian
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Lisa was always encouraging and true to her words. She presented every fact and expectation in a very friendly manner. Dr Hasty is a very experienced and knowledgeable doctor she knows how to treat a patient and also explain outcomes in an understanding way.... I had ectopic pregnancy but my tubes were open she suggested to go with IVF since there might be risk of tubal with IUI.
ACRM is the best clinic for fertility treatment since all doctors and nurses take very good care of all the patients need. I had no problem following the instructions or going through the whole process of IVF....Their monitoring system were updated and well organized never had any problem...The cost of 1 IVF was 10,000 dollars and the mediations and injections were around 3000 while office visits and ultrasound were around 2000
How was your experience with Lisa Hasty at ACRM?
Lisa was always encouraging and true to her words. She presented every fact and expectation in a very friendly manner. Dr Hasty is a very experienced and knowledgeable doctor she knows how to treat a patient and also explain outcomes in an understanding way.
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
Trust her she knows the best for you
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
From the day of the consultation to my 3 months pregnancy Dr Hasty was a sweetheart, very caring and made me feel positive and special everytime. She is an awesome person and a fabulous doctor.
Describe the protocols Lisa Hasty used in your cycles at ACRM and their degree of success.
I had ectopic pregnancy but my tubes were open she suggested to go with IVF since there might be risk of tubal with IUI.
Describe your experience with the nursing staff at ACRM.
She kept me on track with all my medication and procedure to follow
Describe your experience with ACRM.
ACRM is the best clinic for fertility treatment since all doctors and nurses take very good care of all the patients need. I had no problem following the instructions or going through the whole process of IVF.
Describe your experience with your monitoring appointments at ACRM.
Their monitoring system were updated and well organized never had any problem
Describe the costs associated with your care under Lisa Hasty at ACRM.
The cost of 1 IVF was 10,000 dollars and the mediations and injections were around 3000 while office visits and ultrasound were around 2000
Describe Lisa Hasty's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I had embryo transfer not eSet
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 32
Male Factor
Other
Income $100K - $199K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
All we have done so far is a round of letrazole. But she [Dr. Bonnie Patel] has been very very helpful...she always answers all of my questions, as crazy as they may be. She replies when I message her. Very nice and understanding...I absolutely love Dr. Patel, she is very easy to talk to and caring. She answers all questions in a timely manner and never makes me feel dumb for asking questions. She really wants to help her patients and you can really tell.
They [staff at ACRM] communicate well, answer in a timely manner. They have gotten me in very last minute before and have been very helpful. When I go in it is always very clean and organized. I am greeted at the front with smiles and friendly faces...[nurses are] Very nice and easy to talk to and get in touch with...All we have done so far is a round of letrazole. But she [Dr. Bonnie Patel] has been very very helpful...she always answers all of my questions, as crazy as they may be. She replies when I message her. Very nice and understanding...I absolutely love Dr. Patel, she is very easy to talk to and caring. S
How was your experience with Bansari (Bonnie) Patel at ACRM?
I absolutely love Dr. Patel, she is very easy to talk to and caring. She answers all questions in a timely manner and never makes me feel dumb for asking questions. She really wants to help her patients and you can really tell.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Go see her ASAP.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
I love Dr. Patel, she always answers all of my questions, as crazy as they may be. She replies when I message her. Very nice and understanding.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
All we have done so far is a round of letrazole. But she has been very very helpful.
Describe your experience with the nursing staff at ACRM.
Very nice and easy to talk to and get in touch with
Describe your experience with ACRM.
They communicate well, answer in a timely manner. They have gotten me in very last minute before and have been very helpful. When I go in it is always very clean and organized. I am greeted at the front with smiles and friendly faces.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
I have not gotten any bills yet so I am not sure.
10
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 31
Tubal Blockage
Black or African-American
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
DR PATEL IS THE BEST AND I HIGHLY RECOMMEND HER TO ANY AND EVERYONE. SHE IS THE REASON I HAVE HOPE AGAIN TO BECOME A MOM. IF I NEVER MET HER I WOULD HAVE PROBABLY GAVE UP. SHE TRULY UNDERSTANDS MY SITUATION AND NEVER JUDGED. ALWAYS KEPT IT REAL WITH ME....I waa told i needed my tubes removed because they were abnormal and if i wanted kids to get them removed and proceed with Ivf...I LOVE HER ENERGY AND HOW COMFORTABLE SHE MADE ME FEEL!
They [staff at ACRM] listen and understand your situation with no judgment. Every time I went there I felt good energy. Always so nice and personable. If i ever needed a question asked they always responded with a good time frame. I love Acrm and would recommend them 100%...Staff is awesome...I waa told i needed my tubes removed because they were abnormal and if i wanted kids to get them removed and proceed with Ivf...DR PATEL IS THE BEST AND I HIGHLY RECOMMEND HER TO ANY AND EVERYONE. SHE IS THE REASON I HAVE HOPE AGAIN TO BECOME A MOM. IF I NEVER MET HER I WOULD HAVE PROBABLY GAVE UP. SHE TRULY UNDERSTANDS MY SITUATION AND NEVER JUDGED. ALWAY
How was your experience with Bansari (Bonnie) Patel at ACRM?
DR PATEL IS THE BEST AND I HIGHLY RECOMMEND HER TO ANY AND EVERYONE. SHE IS THE REASON I HAVE HOPE AGAIN TO BECOME A MOM. IF I NEVER MET HER I WOULD HAVE PROBABLY GAVE UP. SHE TRULY UNDERSTANDS MY SITUATION AND NEVER JUDGED. ALWAYS KEPT IT REAL WITH ME.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Listen and trust her
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
DR BONNIE PATEL MADE ME FEEL HOPELESS AND ALIVE AGAIN. SHE GAVE ME FAITH THAT I COULD BE A MOM. I LOVE HER ENERGY AND HOW COMFORTABLE SHE MADE ME FEEL!
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
I waa told i needed my tubes removed because they were abnormal and if i wanted kids to get them removed and proceed with Ivf
Describe your experience with the nursing staff at ACRM.
Staff is awesome
Describe your experience with ACRM.
They listen and understand your situation with no judgment. Every time I went there I felt good energy. Always so nice and personable. If i ever needed a question asked they always responded with a good time frame. I love Acrm and would recommend them 100%
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
I got quotes for Ivf
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
None
10
Doctor
Bansari (Bonnie) Patel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
2017 - 2019, Unsuccessful
10
7
Age 25 - 27
6 Fertility Medications
Male Factor
Unexplained
Other
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Calhoun has been the calming presence in the middle of a storm. When I have struggled to understand a diagnosis, she went out of her way to ensure that I had the information I need and that I felt comfortable, even when it was beyond her job description to do so. She is one of the most compassionate doctors we have worked with.
We have experienced many of both with ACRM. One of my biggest complaints is that it can be very challenging to get someone on the phone to schedule a time-sensitive procedure. This has made us almost mess up an entire month of treatment. Also, we often feel like a number. The staff does not seem the most compassionate- oftentimes, I would feel like a burden to the nurses or care coordinators. Pros-Dr. Calhoun goes above and beyond for her patients.
How was your experience with Kathryn Calhoun at ACRM?
Dr. Calhoun has been the calming presence in the middle of a storm. When I have struggled to understand a diagnosis, she went out of her way to ensure that I had the information I need and that I felt comfortable, even when it was beyond her job description to do so. She is one of the most compassionate doctors we have worked with.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Ask many questions! They do not bother Dr. Calhoun. She is happy to help!
Describe your experience with ACRM.
We have experienced many of both with ACRM. One of my biggest complaints is that it can be very challenging to get someone on the phone to schedule a time-sensitive procedure. This has made us almost mess up an entire month of treatment. Also, we often feel like a number. The staff does not seem the most compassionate- oftentimes, I would feel like a burden to the nurses or care coordinators. Pros-Dr. Calhoun goes above and beyond for her patients.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources