Rated 8.5
Strongly recommend: 72%Neutral: 14%Don't recommend: 13%8.5
72% strongly recommend
162 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,864
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Atlanta Buckhead
1800 Howell Mill Road
Atlanta, GA 30318
770.928.2276
Atlanta Perimeter
5909 Peachtree Dunwoody Rd
Atlanta, GA 30328
770.928.2276
Johns Creek
6470 E. John's Crossing
Johns Creek, GA 30097
770.928.2276
Marietta
711 Canton Rd
Marietta, GA 30060
770.928.2276
Show 2 more

162 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
8
7
Age 38 - 39
1 IUI
3 IVF
3 Egg Freezing
3 Embryo Freezing
Diminished Ovarian Reserve
European
Investment Banker
Only Doc Seen
Neutral
Neutral
Successful
Dr calhoun was like a trusted friend. She never rushed me through meetings....We were very happy with the care that I received. The only thing I would change is after several rounds of IVF we did get the impression that they had given up on us and it didn’t seem like there was a clear plan going forward....you will have to be very mindful of your own care and definitely review the protocol for errors and double check all of your prescription orders
[ACRM] A lot of upkeep falls on the patient in regards to deadlines, keeping up with prescriptions, noticing if a pre-approval is going to fall off. I would say that a new patient would have to understand that they’re going to have to be very proactive in their own health...I had a few different nurses during care. Overall my primary nurses were responsive and caring. The trouble came if they were out. Then it was a mess.
How was your experience with Kathryn Calhoun at ACRM?
We were very happy with the care that I received. The only thing I would change is after several rounds of IVF we did get the impression that they had given up on us and it didn’t seem like there was a clear plan going forward.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
You will enjoy working with Dr. Calhoun. However you will have to be very mindful of your own care and definitely review the protocol for errors and double check all of your prescription orders
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
Dr calhoun was like a trusted friend. She never rushed me through meetings.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
I did many different protocols. They weren’t very good about telling me the name of the protocol. It would have been great if the protocol name would have been on the instruction sheets.
Describe your experience with the nursing staff at ACRM.
I had a few different nurses during care. Overall my primary nurses were responsive and caring. The trouble came if they were out. Then it was a mess.
Describe your experience with ACRM.
A lot of upkeep falls on the patient in regards to deadlines, keeping up with prescriptions, noticing if a pre-approval is going to fall off. I would say that a new patient would have to understand that they’re going to have to be very proactive in their own health
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
The clinic seem to be open to either.
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
Describe the specific things that went wrong at ACRM.
There were several times for my prescription order was incorrect or not called in.
8
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2016 - 2017, Successful
10
10
Age 35 - 36
2 IUI
1 IVF
Donor Sperm
Recurrent Pregnancy Loss
Other
Income $100K - $199K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr Calhoun was kind, sincere and caring through the whole process. I would recommend her to anyone. We struggled with the process but she remained optimistic yet truthful. We will be forever grateful for her intelligence and compassion.... She cared about our ongoing situation.... We started with IUI, but after 2 miscarriages she suggested we shift to PGS with IVF. Although it was very expensive she explained it would increase our chances. Which it did!!
The nurses [ACRM] were helpful yet at times seemed very busy and were hard to get a hold of. Overall they were good at their jobs.... Be sure to know the contact names and numbers. It can be hard to get a hold of someone.... Their services are expensive but you get what you pay for.... Very expensive and paid out of pocket. Around $15k for IVF and $1200 for IUI.... be aware you won't always see your primary doctor and will have to travel to Atlanta for weekend appointments.
How was your experience with Kathryn Calhoun at ACRM?
Dr Calhoun was kind, sincere and caring through the whole process. I would recommend her to anyone. We struggled with the process but she remained optimistic yet truthful. We will be forever grateful for her intelligence and compassion.
What's one piece of advice would you give a prospective patient of Kathryn Calhoun at ACRM?
Ask questions and be prepared for a difficult road.
During treatment, were you treated like a number or a human with Kathryn Calhoun at ACRM?
She cared about our ongoing situation.
Describe the protocols Kathryn Calhoun used in your cycles at ACRM and their degree of success.
We started with IUI, but after 2 miscarriages she suggested we shift to PGS with IVF. Although it was very expensive she explained it would increase our chances. Which it did!!
Describe your experience with your nurse at ACRM. (Assigned nurse: Kim )
The nurses were helpful yet at times seemed very busy and were hard to get a hold of. Overall they were good at their jobs.
Describe your experience with ACRM.
Be sure to know the contact names and numbers. It can be hard to get a hold of someone. Their services are expensive but you get what you pay for. The doctors are the best in the business. And be aware you won't always see your primary doctor and will have to travel to Atlanta for weekend appointments.
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
Very expensive and paid out of pocket. Around $15k for IVF and $1200 for IUI.
Describe Kathryn Calhoun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr Calhoun was adamant we transfer one embryo. After hearing her opinions we agreed.
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
8
10
Age 34
1 IVF
PCOS
Tubal Blockage
European
Income $50K - $99K
Teacher
1st of 5 Docs
Neutral
Strongly Recommends
Successful
She explained the process and was honest about possible results.... Very informative, honest, and caring. I had blocked tubes and slight PCOS, and she was very empathetic. When she [Dr. Carpenter] explained everything and told us the price, we almost died of shock. I asked advice about traveling for cheaper treatments. She was not trying to steer us away from that option, but did warn of complications and worries about traveling. Ultimately, we saved money and went woth acrm!
The receptionist staff Answer emails efficiently. The scheduler schedules appointments efficiently. Each location [ACRM] has a very nice staff. Each staff has nice and clean facilities. Each appointment was organized and staff was helpful in telling patients where to go for what procedure.... 15,000 for retrieval and fresh transfer 5,000 for meds... [nurses] Timely, caring, perfect precision when drawing blood, nice
How was your experience with Sue Ellen Carpenter at ACRM?
Very informative, honest, and caring. I had blocked tubes and slight PCOS, and she was very empathetic. When she explained everything and told us the price, we almost died of shock. I asked advice about traveling for cheaper treatments. She was not trying to steer us away from that option, but did warn of complications and worries about traveling. Ultimately, we saved money and went woth acrm! Totally worth it! 38 weeks pregnant with a baby girl!
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
She has a dry personality, but knows her stuff.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
She explained the process and was honest about possible results.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Stims Egg retrieval Fresh fransfer
Describe your experience with the nursing staff at ACRM.
Timely, caring, perfect precision when drawing blood, nice
Describe your experience with ACRM.
The receptionist staff Answer emails efficiently. The scheduler schedules appointments efficiently. Each location has a very nice staff. Each staff has nice and clean facilities. Each appointment was organized and staff was helpful in telling patients where to go for what procedure.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
15,000 for retrieval and fresh transfer 5,000 for meds
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I really wanted two embryos transferred, but since I am pregnant with one, it is perfect!
8
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
10
Age 42
3 IUI
Donor Sperm
PCOS
Latinx
Black or African-American
Income $50K - $99K
Teacher
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
She was thorough but still empathetic She was also encouraging and hopeful...Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.
[ACRM nurse] Megan is very kind. She also appears to be knowledgeable. The other nurses and support staff are also very friendly and helpful. However, I did feel like I had to call several times in order to receive a response...2K genetic testing, 5K medications, 14K egg retrieval 7K egg transfer...Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Share your honest concerns with her
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
She was thorough but still empathetic She was also encouraging and hopeful
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We are just beginning my first cycle
Describe your experience with your nurse at ACRM. (Assigned nurse: Megan)
Megan is very kind. She also appears to be knowledgeable. The other nurses and support staff are also very friendly and helpful. However, I did feel like I had to call several times in order to receive a response.
Describe the costs associated with your care under Robin Fogle at ACRM.
2K genetic testing, 5K medications, 14K egg retrieval 7K egg transfer
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
My doctor and this clinic will only do single embryo transfer. I would prefer multiple as that increases that odds that an embryo will survive, but I also understand the risks associated with the chance that all the embryos implant and survive. It's such a catch-22.
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
3
2
Age 26
IVF
PCOS
European
Income $50K - $99K
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Denis] is a kind man, but I didn't pay $20,000 for that I paid for results. After my first failure with a pgs tested embryo he wasn't willing to look into why it failed. I switched doctors and found out they [ACRM] never let my whining get thick enough. I also found out I have a blood clotting disorder and MTHFR. Sure enough, after switching doctors and moving my last two embryos and transferring them I am now pregnant with my son.
They [ACRM] are way too pushy with opinions and aren't ones for letting patients really be involved in their own care. I lost my embryo due to this doctor's [Dr. Denis] carelessness. ... I switched doctors and found out they [ACRM] never let my whining get thick enough. ... I would have to think very hard about it before I recommended the Atlanta Center for Reproductive Medicine to anyone. ... This Clinic is very overpriced, disorganized and completely all about profit.
How was your experience with Andre Denis at ACRM?
He is a kind man, but I didn't pay $20,000 for that I paid for results. After my first failure with a pgs tested embryo he wasn't willing to look into why it failed. I switched doctors and found out they never let my whining get thick enough. I also found out I have a blood clotting disorder and MTHFR. Sure enough, after switching doctors and moving my last two embryos and transferring them I am now pregnant with my son.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
I would not go to him if you're infertility is female related.
Describe your experience with ACRM.
This Clinic is very overpriced, disorganized and completely all about profit. They are way too pushy with opinions and aren't ones for letting patients really be involved in their own care. I lost my embryo due to this doctor's carelessness. I would have to think very hard about it before I recommended the Atlanta Center for Reproductive Medicine to anyone.
Describe the costs associated with your care under Andre Denis at ACRM.
It was about $30,000 for one round of IVF, including medicines transfer and pgs testing
What specific things went wrong at ACRM?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Provided conflicting information
3
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
2
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
2017, Unknown Success
10
9
Age 33
1 Fertility Medications
Male Factor
Prefer not to answer
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr Toner took time to explain everything to us. Step by step as to what we would be looking at as treatment. I was suprised to sit down with him on our first appointment. Usually you talk with nurses and other office professionals first, but not at this appointment. He was eager to begin treatment that day, and we are coming up on our next appointment. If the first course of treatment didnt work, he has other options for us.
Dr Toner took time to explain everything to us. Step by step as to what we would be looking at as treatment. I was suprised to sit down with him on our first appointment. Usually you talk with nurses and other office professionals first, but not at this appointment. He was eager to begin treatment that day, and we are coming up on our next appointment. If the first course of treatment didnt work, he has other options for us.
How was your experience with Jim Toner at ACRM?
Dr Toner took time to explain everything to us. Step by step as to what we would be looking at as treatment. I was suprised to sit down with him on our first appointment. Usually you talk with nurses and other office professionals first, but not at this appointment. He was eager to begin treatment that day, and we are coming up on our next appointment. If the first course of treatment didnt work, he has other options for us.
What's one piece of advice would you give a prospective patient of Jim Toner at ACRM?
Be honest and open so he can use his experience to help in the best way possible.
During treatment, were you treated like a number or a human with Jim Toner at ACRM?
Our first appointment, we sat down with Dr. Toner, and he was very polite and made sure we understood everything he was telling us and is optimistic of our course of action.
Describe your experience with your nurse at ACRM. (Assigned nurse: Kim)
Phone communication is nearly non existent. Email is preferred, but we didn't realize that.
Describe your experience with ACRM.
Very comfortable feel to the waiting room. Quick to move patients in.
10
Doctor
Jim Toner
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
2017, Unsuccessful
7
8
Age 43
2 IVF
Poor Egg Quality
Unexplained
Prefer not to answer
Income $100K - $199K
Business Executive
1st of 2 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Sue Ellen Carpenter) believed in multiple [embryo transfer]...She was very kind as was her staff. It made the stress more manageable...I just wish she would have been more successful in my treatment. Retrieval was cancelled. I just felt like like I should have had eggs as that was not my issue. It was frustrating that this happened...don't be afraid to challenge her. She will be receptive.
[The nurses at ACRM are] Very compassionate and friendly. They were great...Very professional environment. No negatives. I felt like they called about me as I walked into the door. They were kind and welcoming. Very knowledgeable staff and clinic. It just didn't work for me...She [Dr. Sue Ellen Carpenter) believed in multiple [embryo transfer]...She was very kind as was her staff. It made the stress more manageable...I just wish she would have been more successful in my treatment. Retrieval was cancelled. I just felt like like I should have had eggs as that was not my issue. It was frustrating t
How was your experience with Sue Ellen Carpenter at ACRM?
She was great in them off bedside manner and overall knowledge. I just wish she would have been more successful in my treatment. Retrieval was cancelled. I just felt like like I should have had eggs as that was not my issue. It was frustrating that this happened.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Ask allot of questions and don't be afraid to challenge her. She will be receptive.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
She was very kind as was her staff. It made the stress more manageable.
Describe your experience with the nursing staff at ACRM.
Very compassionate and friendly. They were great.
Describe your experience with ACRM.
Very professional environment. No negatives. I felt like they called about me as I walked into the door. They were kind and welcoming. Very knowledgeable staff and clinic. It just didn't work for me...
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
She believed in multiple
7
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
ACRM
Johns Creek
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
5
7
Age 38
1 Egg Freezing
1 Embryo Freezing
Diminished Ovarian Reserve
Uterine Fibroids
Other
Income $500K
Entrepreneur
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
Part of my reason for choosing her [Dr. Fogle] after "interviewing" 2 other doctors was her warm and open personality. We seemed to bond over and be able to chat (briefly) about things outside of just eggs...Second round, she put me on a longer stimulation protocol. One the day of egg retrieval we anticipated 5-6 eggs. Once I got out of post-op she told me i had "prematurely" ovulated and she could only get 1 egg???!!! I just feel like she could have been more on top of this, perhaps done an US before the invasion egg retrieval....
90% of all communication came through my RN [at ACRM - Atl Per]. She was good, responsive within a day...Round 2: E2/Testosterone priming with GH (Lupron, gonal, menopur, omnitrope, clomid) -- No sides effect or physical complaints. she did a longer esterase and testosterone priming because of in the previous round one egg developed faster than the rest...
How was your experience with Robin Fogle at ACRM?
Disappointed that I went through 2 IVF stimulation protocols and the first ended early with one egg follicle developing faster/larger than the rest of the pack. So she advised to just take a trigger shot and have sex. Our intention was to bank embryos Second round, she put me on a longer stimulation protocol. One the day of egg retrieval we anticipated 5-6 eggs. Once I got out of post-op she told me i had "prematurely" ovulated and she could only get 1 egg???!!! I just feel like she could have been more on top of this, perhaps done an US before the invasion egg retrieval.... and then we attempted to fertilize 1 egg? Which didn't take so I actually have no idea what the quality was.... So all in all, it felt like it could have been managed better
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
I wish I went back and was stronger in voicing my dislike of the 2 failed rounds.... especially the second. Ovulating early seems like something that could have been avoided and i waste 6 eggs. i should have asked to come in for daily US
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Part of my reason for choosing her after "interviewing" 2 other doctors was her warm and open personality. We seemed to bond over and be able to chat (briefly) about things outside of just eggs
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
Round 2: E2/Testosterone priming with GH (Lupron, gonal, menopur, omnitrope, clomid) -- No sides effect or physical complaints. she did a longer esterase and testosterone priming because of in the previous round one egg developed faster than the rest
Describe your experience with your nurse at ACRM. (Assigned nurse: Katrina, RN)
90% of all communication came through my RN. She was good, responsive within a day.
Describe your experience with ACRM.
Annoying financial co-orindator Chantol. Not the sharpest tack in the bunch. In first telephone consult tells me its ok to pay by AMEX. I continue to go great, at least i get points for this :) (distinctly remember saying this) Get to the appointment and she is like, we don't accept AMEX. Frustrating because i brought that as a form of payment and had to scramble to move money into different accounts
Describe the costs associated with your care under Robin Fogle at ACRM.
$18000
5
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
4
2
Age 28 - 29
3 IUI
2 IVF
2 Egg Freezing
Anovulation
PCOS
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I very much like Dr. Carpenter. She was the first infertility specialist that I ever saw, so I was in a pretty emotionally fragile place going into our first meeting. I felt that she took a lot of time to explain everything that was happening and what our next steps were. I never felt rushed. She seems to genuinely care about her patients. On the visits that I was actually able to see her, she took time to answer every single one of my often very long list of questions.
In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.
How was your experience with Sue Ellen Carpenter at ACRM?
I very much like Dr. Carpenter. She was the first infertility specialist that I ever saw, so I was in a pretty emotionally fragile place going into our first meeting. I felt that she took a lot of time to explain everything that was happening and what our next steps were. I never felt rushed. She seems to genuinely care about her patients. On the visits that I was actually able to see her, she took time to answer every single one of my often very long list of questions.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
I would suggest someone considering Dr. Carpenter keep in mind that although she is your doctor, you will be spending a somewhat small amount of time with her. Other doctors and staff will be the ones handling many of your procedures, so make sure you are comfortable with feeling like a number during the visits when you do not see Dr. Carpenter.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
I always felt that Dr. Carpenter had a great bedside manner. She took time to explain everything and answer questions. I also felt she genuinely cared about things working out for me. Unfortunately, during most of my appointments I was meeting with other doctors, nurse practitioners, or the nursing staff and I did not feel that many of them saw me as much more than a number. This was one of the reasons that I left ACRM.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I was not ovulating on my own. We did about 4 months of clomid, which did induce ovulation each time but did not result in pregnancy. We then switched to Femara for 2 months, and included 3 IUIs (2 in one cycle) during that time. Both of those months also led to ovulation, but not to pregnancy. We were then discussing IVF, but I switched clinics before beginning that process.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha)
This was one of my biggest disappointments with ACRM. In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.
Describe your experience with ACRM.
This is a big clinic. It's a baby making factory, and as such you will become just one of the patients moving along the conveyer belt. If you are lucky enough to have a doctor as caring as Dr. Carpenter, I would still say that it's not worth it because you will be bounced around to so many other doctors and nurses and your time with "your" doctor will be limited. Many of my tests and procedures were performed by nurse practitioners, not even other doctors. I was displeased about this because I was paying the same regardless of who performed it. So I would have preferred any doctor, if not MY doctor.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
Nothing was covered by my insurance, so it all seemed very pricey. It was about 2 years ago at this point, so I do not remember exact numbers. The cost of IVF (which I never started at ACRM) was comparable to other locations in Atlanta, but much more expensive than I was able to find out of state.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A
What specific things went wrong at ACRM?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at ACRM.
I had an appointment scheduled with my assigned doctor and needed to speak with her urgently before staring a treatment cycle. I needed to decide that day whether or not I would start meds. However when I arrived my nurse told me that the appointment was not with my doctor it was just for the blood work necessary to start the cycle. I reminded her what we had discussed earlier that day and what I had also discussed with my patient care coordinator. Despite the truth of what we had discussed, despite my tears and clear emotional distress, I was still not allowed to speak to my doctor even though she was in the office and I offered to meet with her whenever she was free.
4
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
10
10
Age 31 - 32
6 IUI
2 IVF
Anovulation
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr toner was amazing. He took my emails anytime, always responded with thorough and detailed answers, even when I was really delving into Google research and had a million questions. He never acted annoyed, though I'm sure I was very annoying, heh. He always listened to what I wanted, gave his advice, thoroughly explaining why he recommended it, but always took my wishes and direction into consideration in planning my cycles. Best of all, he always told me it would happen, it was just a matter of time, and never let me lose all hope.
My nurse [at ACRM] was amazing. She always responded to my emails within like 30 mins during business hours, and as soon as she got in. She was so compassionate, even when I cried, and I cried a lot over those 2 years. She always was on top of everything I needed. She made it all easy. She was excellent.... I had diminished ovarian reserve and was a low responder to stimulation medication, so I actually did two "mini ivf" retreival cycles.
How was your experience with Jim Toner at ACRM?
Dr toner was amazing. He took my emails anytime, always responded with thorough and detailed answers, even when I was really delving into Google research and had a million questions. He never acted annoyed, though I'm sure I was very annoying, heh. He always listened to what I wanted, gave his advice, thoroughly explaining why he recommended it, but always took my wishes and direction into consideration in planning my cycles. Best of all, he always told me it would happen, it was just a matter of time, and never let me lose all hope.
What's one piece of advice would you give a prospective patient of Jim Toner at ACRM?
Dr Toner is not going to give you false hope. If he thinks you have a strong possibility of a good outcome, believe him. Sometimes it just takes longer than we want to accept. It's worth it in the end! Don't be afraid to ask questions, and ask to change your treatment if you feel strongly about it, Dr Toner will work with you. He won't let you stray too far or do anything that could be harmful. He knows what he is doing! But sometimes it's ok to ask to move on to the next course of treatment sooner than later.
During treatment, were you treated like a number or a human with Jim Toner at ACRM?
Dr toner was great. He took my emails anytime, always responded with thorough and detailed answers, even when I was really delving into Google research and had a million questions. He never acted annoyed, though I'm sure I was very annoying, heh. He always listened to what I wanted, gave his advice, thoroughly explaining why he recommended it, but always took my wishes and direction into consideration in planning my cycles. Best of all, he always told me it would happen, it was just a matter of time, and never let me lose all hope. I also loved Dr Calhoun and a few of the other Drs. This is a great practice.
Describe the protocols Jim Toner used in your cycles at ACRM and their degree of success.
I had diminished ovarian reserve and was a low responder to stimulation medication, so I actually did two "mini ivf" retreival cycles. I was on a lowish dose of letrazole days 2-7(I think 5mg? It's hard to remember back in 2015-2016), then a low dose of follistim days 4-until my eggs were big enough. I did not use Lupton or anything to suppress ovulation because I was never ovulating on my own anyway, so they just monitored my estrogen and lh daily until i was ready to trigger. My second retrieval round actually began as a break round-return to an IUI after I had had two miscarriages in a row from a fresh transfer and a frozen transfer, but my ovaries responded so well to the medications that time that we had to switch to an egg retrieval. Normally I had no more than 1-4 follicles developing in any given cycle, but that one I somehow suddenly had 13! That is the retrieval that contained my son. I had an insane pregnancy with him splitting into a twin then the twin dying and the sac becoming a subchorionic hemorrhage that stayed with me until my water broke at 29 weeks, the other transferred embryo becoming ectopic and exploding my fallopian tube, hidden behind my hyperstimulated ovary, for which I had emergency surgery to discover this and remove my right ovary, all while I was pregnant with my son. But it was worth it in the end!
Describe your experience with your nurse at ACRM. (Assigned nurse: Megan....Kennedy? I can't remeber her last name but I can look in my emails.)
My nurse was amazing. She always responded to my emails within like 30 mins during business hours, and as soon as she got in. She was so compassionate, even when I cried, and I cried a lot over those 2 years. She always was on top of everything I needed. She made it all easy. She was excellent.
Describe your experience with ACRM.
The only problems were occasional wait times and billing issues, but the Marietta office was great. Just stay on top of your bills, check them all for accuracy, mistakes happen. Also, some of the Drs are not as compassionate. I did not like Dr Fogle. She sent me home with no pain meds telling me I was just gonna have to tough ohs out, when I told her I felt like I was dying, and I turned out to have a ruptured ectopic pregnancy. Dr Calhoun was amazing, though.
Describe the costs associated with your care under Jim Toner at ACRM.
I paid about $11,000 total per egg retrieval, since my insurance covered some things like bloodwork, not including medications. Medications per retrieval were purchased offsite, and for me were about $1100, because of the mini IVF cycle. Dr toner always helped discount procedures for me. I was able to take out the costs for any specific procedures I didn't need, not just charged the global ivf cycle price. I went through each cost list with a fine toothed comb and they worked with me. My frozen transfer cycle was about $4000, plus medication. IUI cycles were covered by my insurance, but cost me about $200/ month.
Describe Jim Toner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Acrm is a big advocate for only transferring one embryo at a time. I followed their advice the first two transfers, especially since I only had two good embryos from my first retrieval, but the 3rd I really wanted to up my odds of a good embryo, so I insisted on transferring 2. I paid for that by getting pregnant with my son AND having an ectopic pregnancy at the same time, for which they had to do emergency surgery to remove my right fallopian tube when I was 8 weeks pregnant with my son. It all turned out ok in the end, though!
10
Doctor
Jim Toner
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
2014 - 2016, Successful
10
10
Age 25 - 27
3 IUI
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Denis always greeted us with a hug and a smile. He always took into account our emotional and financial stability. He never pushed procedures on us simply to benefit him and the practice, he wanted what was best for us...He always went above and beyond to ensure I was comfortable with each procedure and test being done. He also doesn't give up on his patients, he is willing to continue with treatment as long as you are willing and able. He never pushes treatments on you, though. If you aren't ready to try ivf, he will continue other treatments as long as you would like. He always offers options...
Overall the [ACRM - Buck] clinic and the staff are very caring and compassionate. All of the nurses, doctors, and coordinators seem to understand what a difficult, sensitive, emotional time this is for the patients. They all are happy to see successful endings. One of their weaknesses is that they have gotten so big and have so many patients that it is sometimes difficult to get the answers you want as quickly as you'd like...
How was your experience with Andre Denis at ACRM?
Dr Denis is a wonderful Doctor. He is caring and compassionate and he truly wants to see all of his patients become parents. He always went above and beyond to ensure I was comfortable with each procedure and test being done. He also doesn't give up on his patients, he is willing to continue with treatment as long as you are willing and able. He never pushes treatments on you, though. If you aren't ready to try ivf, he will continue other treatments as long as you would like. He always offers options. After we had multiple failed transfers with our own eggs, he layed out all of our options... Continue ivf with our own eggs, use donor eggs, or adoption. He didn't try to persuade us in any direction, he wanted us to make the best decision for us. He truly has a personal connection with his patients.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
Go in with an open mind, but don't be afraid to ask questions, don't be afraid to tell him your fears as well as your expectations and desires, he will listen and take it to heart.
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
Dr Denis always greeted us with a hug and a smile. He always took into account our emotional and financial stability. He never pushed procedures on us simply to benefit him and the practice, he wanted what was best for us.
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
For my first IUI, I was on Clomid. I responded very well, a little too well for a typical IUI, I produced 5 follicles. For my second IUI, he switched me to Femera. Clomid and Femera "talk" to the brain differently, he explained. Clomid tells your body to ovulate where as Femera tells your body to choose the best egg to ovulate. I produced 1 follicle that cycle. For my third IUI, he kept me on Femera and I produced 2 follicles. All of those resulted in negative pregnancy tests. For my first IVF, I was on birth control pills for 2 weeks. When I stopped taking the birth control pills, I began injectable hormones 3 days later, Gonal-F and Menopur. For my first egg retrieval, I was on lower doses of both of these medicines because of the way I had responded on Clomid, he believed I would respond well on the injectable medicines and didn't want me to develop OHSS. However, I didn't respond as well as they thought I would so after 6 days they increased my dosage some. After 12 days on the hormones I had my egg retrieval. We retrieved 11 eggs, 9 fertilized and 4 made it to day 5 embryos. We transferred one embryo on day 5 for a fresh transfer. It resulted in a negative pregnancy test. A few months later, we did a frozen embryo transfer. For that cycle I was on estrace pills for a few weeks and then we added progesterone injections 5 days before the transfer. That transfer resulted in a positive pregnancy test. I miscarried, though, at 8.5 weeks. A few months later we transferred our remaining two embryos during a frozen transfer cycle. That resulted in a chemical pregnancy. For my second egg retrieval, Dr. Denis doubled my dosage of medications from my first cycle. We were hoping to get a lot of eggs so we could send the embryos off for PGS testing. I produced a lot of follicles, 17 on the day of the retrieval, however only 6 of those follicles had mature eggs in them. Out of those 6, 2 fertilized and 1 made it to day 5 to transfer resulting in a negative pregnancy test. That is when Dr. Denis diagnosed me with poor ovarian reserve. We then switched to donor eggs. For our donor egg cycle, we used frozen eggs. They were thawed and fertilized and on day 5 we transferred 1 embryo. I was on the same protocol I was always on for frozen embryo transfers, estrace pills and progesterone injections. I am now 34 weeks pregnant with that baby.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha Middlebrook)
My nurse, Mikesha, was extremely easy to work with. She was always quick to respond to any questions or concerns I had. She called me in a timely manner with all test results. She also seemed to care on a more personal level, like Dr. Denis. When the results were good, she celebrated with you, when they were bad, she was compassionate and sensitive.
Describe your experience with ACRM.
Overall the clinic and the staff are very caring and compassionate. All of the nurses, doctors, and coordinators seem to understand what a difficult, sensitive, emotional time this is for the patients. They all are happy to see successful endings. One of their weaknesses is that they have gotten so big and have so many patients that it is sometimes difficult to get the answers you want as quickly as you'd like. For the "less important" test results, you don't always get a call on the same day even though they will tell you they'll call you that afternoon, especially if my nurse was out of the office. There were times I had to call in order to get my results. The weekends were when this happened most often because only one of their 4 locations saw patients and their weekend staff was limited.
Describe your experience with your monitoring appointments at ACRM.
Monitoring appointments were typically very smooth. There was a specific window in the mornings, 8-10 that they scheduled monitoring appointments and blood work. If you were not having blood work done, you could come in at a later time for the monitoring ultrasound. The appointments were scheduled, but it was more of a first come first serve basis. If my appointment was scheduled for 8:30, but I arrived at 8:15 and the person who's appointment was at 8:15 was not there yet, they would see me first. They didn't make you wait until your appointment time. This was very nice because you rarely had to wait long to be seen.
Describe the costs associated with your care under Andre Denis at ACRM.
The cost for our IVF cycle was $16,700. This did not include medications and this was with no insurance coverage. This included all monitoring visits, the egg retrieval, fertilization, monitoring of the embryos, the lab fees, doctors fees. Once you paid that amount, you did not receive another bill from them for that cycle.
What specific things went wrong at ACRM?
  • Failed to call with results
Describe the specific things that went wrong at ACRM.
There were a few times they failed to call me with tests results and I would have to call them in order to get those results.
10
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
9
5
Age 37
1 IVF
Donor Sperm
Other
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
She [Dr. Robin Fogle] was great and smart. I really liked her. I wish I saw her more in the process. She was knowledgeable. She was recommended from my OB. I wish she spent more time going through our genetic results and understanding everything.... I was an over producer and kept calling them with my estrogen levels daily. I reported them extremely high every day and they waited till I was in the danger zone and had to get an emergency pill to bring my levels back down. I wish they would have been more proactive and not let my levels get that high. I had to leave work early (as soon as I got the call) to drive an hour away to a specialty pharmacy to get it. It was a pain. I felt like they shipped have predicted this based on my reported numbers being so high.
It was tough setting up an appointment [at ACRM- Atlanta Buckhead]. There was an automated call that we had to take an action to move forward with our first appt and I didn’t wait until the message went all the through before I hung up. We showed up fir our appt and they didn’t have us confirmed... The overall nursing staff was awful when I first started at ACRM but it improved towards the end
How was your experience with Robin Fogle at ACRM?
She was great and smart. I really liked her. I wish I saw her more in the process. She was knowledgeable. She was recommended from my OB. I wish she spent more time going through our genetic results and understanding everything.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
She’s great, her staff is tough to deal with.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr Fogle was great. Her staff was hard to deal with
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
I was an over producer and kept calling them with my estrogen levels daily. I reported them extremely high every day and they waited till I was in the danger zone and had to get an emergency pill to bring my levels back down. I wish they would have been more proactive and not let my levels get that high. I had to leave work early (as soon as I got the call) to drive an hour away to a specialty pharmacy to get it. It was a pain. I felt like they shipped have predicted this based on my reported numbers being so high.
Describe your experience with your nurse at ACRM.
The overall nursing staff was awful when I first started at ACRM but it improved towards the end
Describe your experience with ACRM.
It was tough setting up an appointment. There was an automated call that we had to take an action to move forward with our first appt and I didn’t wait until the message went all the through before I hung up. We showed up fir our appt and they didn’t have us confirmed.
Describe the costs associated with your care under Robin Fogle at ACRM.
I still have no idea what we paid. The bills and insurance were so confusing.
9
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Successful
10
10
Age 37
PCOS
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
As a 31 year-old career-minded woman, I did not want my age to determine by ability to have children. So I went to see Dr. Fogle to discuss freezing my eggs. She answered all of my many questions articulately and made sure that she had fully understood and answered everything completely...Dr. Fogle is not only a brilliant surgeon, she took the time to really listen to my needs and concerns...She calmed all of my uncertainty with her knowledgeable and thoughtful responses. Through the procedure, I felt how much she cared for me as a patient and a person.
The clinic [ACRM] was convenient, clean and inviting. All of the staff and doctors are of the highest quality....The nursing staff was prompt, kind and caring....ACRM accepts many insurance plans and promptly submitted all of my claims...Dr Fogle was not only extremely knowledgeable and certainly an expert in fertility, she had an extremely caring and warm bedside manner. I appreciated her continued and thoughtful concern for my health and the success of egg retrieval procedure.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle is not only a brilliant surgeon, she took the time to really listen to my needs and concerns. As a 31 year-old career-minded woman, I did not want my age to determine by ability to have children. So I went to see Dr. Fogle to discuss freezing my eggs. She answered all of my many questions articulately and made sure that she had fully understood and answered everything completely. She calmed all of my uncertainty with her knowledgeable and thoughtful responses. Through the procedure, I felt how much she cared for me as a patient and a person. The procedure was a huge success and I would highly recommend Dr. Fogle to anyone in need of assistance with fertility.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
I am 100% confident that Dr. Fogle was the best doctor for my treatment and would recommend her to any of my friends or family.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr Fogle was not only extremely knowledgeable and certainly an expert in fertility, she had an extremely caring and warm bedside manner. I appreciated her continued and thoughtful concern for my health and the success of egg retrieval procedure.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
N/A
Describe your experience with the nursing staff at ACRM.
The nursing staff was prompt, kind and caring.
Describe your experience with ACRM.
The clinic was convenient, clean and inviting. All of the staff and doctors are of the highest quality.
Describe the costs associated with your care under Robin Fogle at ACRM.
ACRM accepts many insurance plans and promptly submitted all of my claims.
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2007 - 2016, Successful
10
10
Age 32 - 41
2 IUI
1 IVF
Anovulation
PCOS
Unexplained
Native American
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sue Ellen Carpenter] was amazing. She was very knowledgeable & took the time I needed every appointment. She explained everything in great detail & made sure I understood what was happening during every step of the journey...I took many rounds of Clomid & Letrozole to make me ovulate, I had day 3 baseline ultrasounds, then numerous other ultrasounds to see how my ovaries were responding. Then used Estrogen to help with my uterus lining so it would thicken up.
Carla [ACRM nurse] was great. She was very thorough when explaining the plan for my fertility journey from day one to the end of that cycle. She was available to take emails with questions & she responded quickly. She was great...For most of my treatment I had great insurance so there wasn't much cost of me at all. But the most recent insurance company wasn't so good so I paid out of pocket around $4000 total for my embryo transfer.
How was your experience with Sue Ellen Carpenter at ACRM?
She was amazing. She was very knowledgeable & took the time I needed every appointment. She explained everything in great detail & made sure I understood what was happening during every step of the journey.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Be sure to ask a lot of questions.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
She took the time to explain everything to me in detail, no matter how many times I asked.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I took many rounds of Clomid & Letrozole to make me ovulate, I had day 3 baseline ultrasounds, then numerous other ultrasounds to see how my ovaries were responding. Then used Estrogen to help with my uterus lining so it would thicken up.
Describe your experience with your nurse at ACRM. (Assigned nurse: Carla Fedigan)
Carla was great. She was very thorough when explaining the plan for my fertility journey from day one to the end of that cycle. She was available to take emails with questions & she responded quickly. She was great.
Describe your experience with ACRM.
The clinic was great. It was very clean & organized. They were sure to keep your information & situation private.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
For most of my treatment I had great insurance so there wasn't much cost of me at all. But the most recent insurance company wasn't so good so I paid out of pocket around $4000 total for my embryo transfer.
10
Doctor
Sue Ellen Carpenter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Johns Creek
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
10
10
Age 32 - 33
2 IUI
1 IVF
Endometriosis
Other
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hasty is an incredible physician. She always took her time when she met with me or both my husband and me. She was kind and we felt like she truly cared about our pregnancy journey. She answered all of our questions and helped us work through moral/ethical questions about IVF, and in general was very helpful.... We really wanted to transfer two embryos even though my age did not make that a necessity. After listening to our desires (and reasoning) Dr. Hasty agreed to transfer 2. We appreciated her treating us as our own case rather than using protocols that we did not want.
I had a great experience at ACRM. The staff was kind, efficient, and I really appreciated the super early appointment times in the morning that allowed me to not miss much work. I always felt well cared for at each appointment.... We really wanted to transfer two embryos even though my age did not make that a necessity. After listening to our desires (and reasoning) Dr. Hasty agreed to transfer 2. We appreciated her treating us as our own case rather than using protocols that we did not want.
How was your experience with Lisa Hasty at ACRM?
Dr. Hasty is an incredible physician. She always took her time when she met with me or both my husband and me. She was kind and we felt like she truly cared about our pregnancy journey. She answered all of our questions and helped us work through moral/ethical questions about IVF, and in general was very helpful.
What's one piece of advice would you give a prospective patient of Lisa Hasty at ACRM?
Ask about a frozen transfer rather than doing a fresh transfer immediately after egg retrieval.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Dr. Hasty was caring, patient, and made us feel like we were her top priority.
Describe your experience with ACRM.
I had a great experience at ACRM. The staff was kind, efficient, and I really appreciated the super early appointment times in the morning that allowed me to not miss much work. I always felt well cared for at each appointment.
Describe Lisa Hasty's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
We really wanted to transfer two embryos even though my age did not make that a necessity. After listening to our desires (and reasoning) Dr. Hasty agreed to transfer 2. We appreciated her treating us as our own case rather than using protocols that we did not want.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Successful
10
10
Age 39 - 41
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Lawyer
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Denis] is the best, honest, realistic doctor I've met. He gave me a plan for hope. He saved us from unrealistic expenses and saves us heartache with trying my damaged eggs. Number one was a healthy baby...He made me feel hopeful that I could be a mom...Frozen embryo transfer protocol, using birth control pills to shut off my hormones, estrace to build up lining, progesterone 5 days before transfer, continuing for 10 weeks of pregnancy.
[ACRM - Buck] Wonderful to deal with, organized, felt as if in very good hands. Only weakness is price, had to take out a loan to afford it...Embryos made, 2 FET, ultrasounds, medications, $39K...[Nurses at ACRM] Wonderful, patient, helpful, answered all my questions and felt like they were part of a team with us to make this work!...He [Dr. Denis] is the best, honest, realistic doctor I've met. He gave me a plan for hope.
How was your experience with Andre Denis at ACRM?
He is the best, honest, realistic doctor I've met. He gave me a plan for hope. He saved us from unrealistic expenses and saves us heartache with trying my damaged eggs. Number one was a healthy baby.
What's one piece of advice would you give a prospective patient of Andre Denis at ACRM?
See him ASAP and make a plan!
During treatment, were you treated like a number or a human with Andre Denis at ACRM?
He made me feel hopeful that I could be a mom.
Describe the protocols Andre Denis used in your cycles at ACRM and their degree of success.
Frozen embryo transfer protocol, using birth control pills to shut off my hormones, estrace to build up lining, progesterone 5 days before transfer, continuing for 10 weeks of pregnancy.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mirrin Reagan )
Wonderful, patient, helpful, answered all my questions and felt like they were part of a team with us to make this work!
Describe your experience with ACRM.
Wonderful to deal with, organized, felt as if in very good hands. Only weakness is price, had to take out a loan to afford it.
Describe the costs associated with your care under Andre Denis at ACRM.
Embryos made, 2 FET, ultrasounds, medications, $39K
Describe Andre Denis's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Glad we only transfered one embryo at a time.
10
Doctor
Andre Denis
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Successful
10
10
Age 32 - 34
4 IUI
1 IVF
Diminished Ovarian Reserve
European
Native American
Income $100K - $199K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Fogle showed emotion with me.... Dr Fogle is very knowledgeable and comforting. She is suportive and listens. She lets you decide what’s right for you. I trust her fully. She is open to trying new things and will admit when she feels like she could’ve done something different.... All the doctors are great. You don’t always get your doctor.... They [ACRM- Atlanta] care about you. Wish I could’ve been under their care my whole pregnancy
All the doctors are great. You don’t always get your doctor. Wait times can be long on the weekends. Easy to get an appointment thought. Multiple locations for convenience. They care about you. Wish I could’ve been under their care my whole pregnancy... Mikeshia was my second nurse at ACRM and the absolute best! She was knowledgeable and showed so much care and compassion to me.... Dr Fogle is very knowledgeable and comforting. She is suportive and listens.
How was your experience with Robin Fogle at ACRM?
Dr Fogle is very knowledgeable and comforting. She is suportive and listens. She lets you decide what’s right for you. I trust her fully. She is open to trying new things and will admit when she feels like she could’ve done something different.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Be open and honest with her!
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle showed emotion with me.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikeshia )
Mikeshia was my second nurse at ACRM and the absolute best! She was knowledgeable and showed so much care and compassion to me.
Describe your experience with ACRM.
All the doctors are great. You don’t always get your doctor. Wait times can be long on the weekends. Easy to get an appointment thought. Multiple locations for convenience. They care about you. Wish I could’ve been under their care my whole pregnancy
Describe the costs associated with your care under Robin Fogle at ACRM.
100%
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Fogle did not do my transfer. I was always told one would be transferred but that the they transferred 2 with no real explanation why. I found out why after it failed.
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
10
9
Age 30 - 31
2 IUI
1 IVF
Male Factor
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Describe the costs associated with your care under Kathryn Calhoun at ACRM.
15k for IVF and 4 k for meds
10
Doctor
Kathryn Calhoun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Successful
10
10
Age 32
15 IVF
Male Factor
PCOS
European
Income $100K - $199K
1st of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Robin Fogle] was amazing! She took her time with us and let us ask all the questions. She was easy to get ahold of and her supporting staff was easy to work with too...Her bedside manner was great. She was honest yet supportive...We were going to transfer two and THANK GOODNESS we didn’t. I would have had three babies!... They would be quick to reply and always help if something didn’t seem right. They always welcomed us.
I wish I had a better understanding of the insurance process. My company paid for 90% of my cycle but I didn’t realize that until 1/2 way through. I felt like the financial office [ACRM] could have done a better job communicating.... They would be quick to reply and always help if something didn’t seem right. They always welcomed us.... Trust them. They do this everyday. We were going to transfer two and THANK GOODNESS we didn’t. I would have had three babies!
How was your experience with Robin Fogle at ACRM?
She was amazing! She took her time with us and let us ask all the questions. She was easy to get ahold of and her supporting staff was easy to work with too. They would be quick to reply and always help if something didn’t seem right. They always welcomed us.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Ask a ton of questions and trust them
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Her bedside manner was great. She was honest yet supportive.
Describe your experience with the nursing staff at ACRM.
Kind and helpful
Describe your experience with ACRM.
I wish I had a better understanding of the insurance process. My company paid for 90% of my cycle but I didn’t realize that until 1/2 way through. I felt like the financial office could have done a better job communicating.
Describe the costs associated with your care under Robin Fogle at ACRM.
No
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Trust them. They do this everyday. We were going to transfer two and THANK GOODNESS we didn’t. I would have had three babies!
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
10
10
Age 31
2 IUI
1 IVF
Unexplained
Other
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fogle explained everything from start to finish thoroughly. She understood the emotions and frustrations my husband and I were going through. She really comforted both of us throughout the IUI and IVF process- she still checks in on us and we are in our 2nd trimester!
The whole ACRM team was wonderful, knowledgeable and friendly. I think they would do a back flip for us .... if we asked them to! Fast response times to calls and emails- you have a Patient Care Coordinator and an assigned nurse.
How was your experience with Robin Fogle at ACRM?
She was AMAZING. She explained everything from start to finish thoroughly. She understood the emotions and frustrations my husband and I were going through. She really comforted both of us throughout the IUI and IVF process- she still checks in on us and we are in our 2nd trimester! I cannot say enough about her. Even when we did not see her ( IUI, IVF embryo TRANSFER) we knew that the other doctors would take care of us. They have " round tables " and discuss all patients so each doctor knew what situation they were walking into...
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
To trust her. We did 2 IUIs which both resulted in negative pregnancy tests ( I did not want to do more than 1 because of how upset the negative result made me ) but with each one we learned more about what was going on in my body/specific circumstance and we were able to find a solution through IVF that worked.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
They made me feel like my husband and I were their #1 patient. The whole team was wonderful, knowledgable and friendly. I think they would do a back flip for us .... if we asked them to! Fast response times to calls and emails- you have a Patient Care Coordinator and an assigned nurse. My husband and I both did not want to leave their care to go back to our ( also wonderful ) OB!
Describe your experience with your nurse at ACRM. (Assigned nurse: Laura Lemay )
She is a PA and she would always call to check in on me if she had not heard from me in a few days. She always was honest with me and really made me feel like I was a " normal " person throughout the process since it's easy to feel like you are the only one going through something!
10
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unknown Success
9
9
Age 36
2 IUI
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Fogle responds promptly and attentively to email questions and inquiries about treatment options. She is open and warm. I find her very learner-oriented. The only thing I am surprised by is that I don't see her for every procedure
The [ACRM nurses] are very organized, always made my f/u appointments for me, knew exactly what the next step that I needed was in relation to medication, blood test, etc.
How was your experience with Robin Fogle at ACRM?
We are still working with Dr. Fogle. I find her very learner-oriented. At my first session she reviewed the protocol she intended to follow, along with success rates and wrote it all down clearly on a piece of paper for me to take home, which helped simplify the packet of information the clinic provides you with. She is cheery and energetic.. The only thing I am surprised by is that I don't see her for every procedure. All three of our IUIs were done by another doctor at the facility. Two fell on a Saturday, so am not sure if she would have done them herself had they fallen during the week.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
Feel free to ask as many questions as you like, Dr. Fogle is extremely patient and very happy to explain things over and over until you understand. You will not see her at every procedure.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
The entire team is personable, knowledgable and very kind. Dr. Fogle was both candid and hopeful in my initial and subsequent visits. She responds promptly and attentively to email questions and inquiries about treatment options. She is open and warm. She is intentional about writing clear processes and protocol out on paper that you can take home at look at again when all the initial dust and information settle.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
I already had been diagnosed with PCOS and am 36, so those two were the only factors they identified as, thankfully, all my levels and my husband's levels were within normal range. Protocol was to complete three IUIs before first attempt at IVF. We are in our third IUI currently. The clinic seems to have a standard protocol to do a series of blood and hormone tests initially. I then had the HSG procedure which uses dye to eliminate the possibility of blockages in the fallopian tubes. For each round of IUI, administer the drug letrozole to induce ovulation and check progesterone levels and vaginal ultrasound before initiating letrozole and mid-cycle to check how your ovaries respond to the drug. If no ovulation by about day 14, they prescribed the HCG injection to force ovulation and IUI scheduled for the following day. One week following the IUI return for bloodwork for progesterone levels to confirm ovulation and assure uterine lining is sufficient to support the baby. The first two cycles of IUI were unsuccessful, we are waiting for results of the third. I did request the third cycle we use Clomid instead of letrozole only b/c I had conceived our daughter three years earlier on clomid and wanted to try something different since the first two IUIs were unsuccessful. I still had to have the HCG shot with Clomid.
Describe your experience with your nurse at ACRM. (Assigned nurse: Tareeka)
They always called the same day with results and explained exactly what each level meant in relation to target levels. They are very organized, always made my f/u appointments for me, knew exactly what the next step that I needed was in relation to medication, blood test, etc.
9
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unsuccessful
7
6
Age 33
5 IUI
Anovulation
Male Factor
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Review of
For the most part I felt like a human, however the office [ACRM] was always busy and it didn't seem that he took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed...He [Dr. Jim Toner] was direct and to the point, and explained things fairly well. He was willing to answer all of my questions, but was always rushed. I felt that I was in good hands though. I think if there were better emotional support from him I would feel better. However, I would rather have a competent physician that wasnt overly friendly vs a super friendly physician who may not know exactly what they were talking about or what needed to be done.
For the most part I felt like a human, however the office [ACRM] was always busy and it didn't seem that he [Dr. Jim Toner] took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed...Janelle was amazing. She was always great with bloodwork and coordinating prescriptions for the doctor if needed. My nurse (I forgot her name!) Was great as well. The back office staff is always sweet and we're great to talk about any issues I was dealing with.
How was your experience with Jim Toner at ACRM?
He was direct and to the point, and explained things fairly well. He was willing to answer all of my questions, but was always rushed. I felt that I was in good hands though. I think if there were better emotional support from him I would feel better. However, I would rather have a competent physician that wasnt overly friendly vs a super friendly physician who may not know exactly what they were talking about or what needed to be done.
What's one piece of advice would you give a prospective patient of Jim Toner at ACRM?
Be prepared to feel a bit like a number. I've heard so many good things about the office, so even though we didn't have success yet doesn't mean that they won't.
During treatment, were you treated like a number or a human with Jim Toner at ACRM?
For the most part I felt like a human, however the office was always busy and it didn't seem that he took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed.
Describe the protocols Jim Toner used in your cycles at ACRM and their degree of success.
We started with bloodwork, naturally. My husband was diagnosed with low testosterone, and even though his sperm count was still in the normal range, it was on the low side. He was prescribed clomid to help with his testosterone, which in turn boosted his sperm count over the next few months. As far as I'm concerned, my bloodwork came back all within a normal range. I was then sent for a hsg, which showed that my tubes were clear. Dr. Toner then met with us to discuss a game plan. Dr. Toner thought that we just had a bit of 'bad luck' over the previous 18 months and want us to give iui a try. Every month, my husbands sperm count rose but I did not/ have not fallen pregnant as of yet. Going on 3 years of trying!
Describe your experience with your nurse at ACRM. (Assigned nurse: Janelle (phlebotomist))
Janelle was amazing. She was always great with bloodwork and coordinating prescriptions for the doctor if needed. My nurse (I forgot her name!) Was great as well. The back office staff is always sweet and we're great to talk about any issues I was dealing with.
Describe your experience with ACRM.
I've been to 2 of the locations. The offices themselves are very nice, but the front office is fairly flaccid at both locations. No greeting or 'how are you?'. They also don't run your insurance before hand if your insurance changes- one of the reasons we stopped having the iui's performed was because my insurance changed. They didn't run it the first 2 visits after and made me pay out of pocket, which was almost $1000. Then i found out my insurance covered nothing, so we stopped the iui midcycle.
Describe the costs associated with your care under Jim Toner at ACRM.
Baseline ultrasound and bloodwork- approx. $500 Midcycle ultrasound and bloodwork- approx. $500 Hsg- approx $400 Iui- approx $300
Describe Jim Toner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/a
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at ACRM.
We had a few issues getting a refill on my medication and my husbands- I took a few emails and phone calls to sort it out.
7
Doctor
Jim Toner
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
6
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
2015, Successful
5
7
Age 33
2 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Professor
1st of 2 Docs
Doesn't Recommend
Neutral
Successful
She [Dr. Robin Fogle] got very defensive when questioned about the cycle outcome. It was unpleasant. But as long as you are an easy case, she is great...We did 2 rounds of timed intercourse with femara, and 2 iuis with femara (ultimately increased dosage to 7.5 to get more than 2 mature eggs for iui). For IVF we did an antagonist protocol, which I was told would involve icsi, but ultimately didn't (another communication breakdown that was upsetting).
The only egregious things [at ACRM] were the room charges for retrievals and transfers that weren't covered by insurance and didn't count towards OOP maximums...I was under 35, so the clinic/doctor strongly recommended only transferring one 5-day embryo. I only had one, so it wasn't really elective...It is a well-oiled large machine. It is entirely possible to feel like a number, but treatment moves quickly and they seem to be pretty on top of the latest protocols and approaches. The finance office is kind of a disaster, but I think that is very much a norm for IVF clinics.
How was your experience with Robin Fogle at ACRM?
Dr. Fogle was great until things went wrong. When only 2/14 eggs fertilized, it was difficult to get any information about why that might have happened or to have a conversation about whether a 3-day transfer might be more appropriate than a 5-day transfer. We did get pregnant with our 5-day transfer, but I still wanted answers about fertilization rates and was basically told that I was pregnant and my cycle was a success so I should move on and be grateful.
What's one piece of advice would you give a prospective patient of Robin Fogle at ACRM?
She got very defensive when questioned about the cycle outcome. It was unpleasant. But as long as you are an easy case, she is great.
During treatment, were you treated like a number or a human with Robin Fogle at ACRM?
Dr. Fogle was very warm and happy to answer all questions in great detail. She always seemed to know my history and to be genuinely rooting for my success.
Describe the protocols Robin Fogle used in your cycles at ACRM and their degree of success.
We did 2 rounds of timed intercourse with femara, and 2 iuis with femara (ultimately increased dosage to 7.5 to get more than 2 mature eggs for iui). For IVF we did an antagonist protocol, which I was told would involve icsi, but ultimately didn't (another communication breakdown that was upsetting).
Describe your experience with your nurse at ACRM. (Assigned nurse: Takera)
Takera felt like a giant roadblock to getting the answers that I needed in a timely manner. I wish there had been a nursing hotline or better yet a patient portal so that I could get answers from whoever had time to give them.
Describe your experience with ACRM.
It is a well-oiled large machine. It is entirely possible to feel like a number, but treatment moves quickly and they seem to be pretty on top of the latest protocols and approaches. The finance office is kind of a disaster, but I think that is very much a norm for IVF clinics.
Describe the costs associated with your care under Robin Fogle at ACRM.
I had good insurance. With co-pays we probably spent less than 3k. The only egregious things were the room charges for retrievals and transfers that weren't covered by insurance and didn't count towards OOP maximums
Describe Robin Fogle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I was under 35, so the clinic/doctor strongly recommended only transferring one 5-day embryo. I only had one, so it wasn't really elective.
What specific things went wrong at ACRM?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
I was told that we would do ICSI on half of the embryos in case fertilization was the problem. It wasn't done and fertilization was the problem. I was told eventually that the group of doctors had reviewed our case and didn't see ICSI as warranted but that was never conveyed to me prior to the call that only 2/14 embryos had fertilized.
5
Doctor
Robin Fogle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
10
10
Age 37 - 38
5 IUI
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hasty was wonderful. She clearly laid our our options and when it became clear that we would not conceive using my eggs she didn't push us to keep trying. She gave us the advice she would give her daughter or sister which was to consider adoption. I can't thank her enough for this. She is a great doctor and I wish I could see her for all of my healthcare needs.
ACRM is a great clinic. The blood draw appointments were always fast which was great when I had to go in multiple times a week before work. You do sometime see other doctors for procedures but all of the doctors I met seemed great... Dr. Hasty was wonderful. She clearly laid our our options and when it became clear that we would not conceive using my eggs she didn't push us to keep trying. She gave us the advice she would give her daughter or sister which was to consider adoption. I can't thank her enough for this.
How was your experience with Lisa Hasty at ACRM?
Dr. Hasty was wonderful. She clearly laid our our options and when it became clear that we would not conceive using my eggs she didn't push us to keep trying. She gave us the advice she would give her daughter or sister which was to consider adoption. I can't thank her enough for this. She is a great doctor and I wish I could see her for all of my healthcare needs.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Dr. Hasty is the kindest doctor I've ever met.
Describe your experience with ACRM.
ACRM is a great clinic. The blood draw appointments were always fast which was great when I had to go in multiple times a week before work. You do sometime see other doctors for procedures but all of the doctors I met seemed great.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Buckhead
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
9
10
Age 33
4 Fertility Medications
PCOS
Other
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Hasty has changed my appointments to be there herself after she saw me scheduled for another cycle (failed previous cycle).
The nurse mentioned genetic testing but never had me sign anything and then I was billed and given results for a test I wasn't sure I wanted. They addressed the protocol breach and paid for my testing.
During treatment, were you treated like a number or a human with Lisa Hasty at ACRM?
Dr Hasty has changed my appointments to be there herself after she saw me scheduled for another cycle (failed previous cycle).
What specific things went wrong at ACRM?
  • Lost paperwork
Describe the specific things that went wrong at ACRM.
The nurse mentioned genetic testing but never had me sign anything and then I was billed and given results for a test I wasn't sure I wanted. They addressed the protocol breach and paid for my testing.
9
Doctor
Lisa Hasty
Humanity
Communication
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources