Advanced Fertility Associates

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Santa Rosa
1111 Sonoma Avenue
Santa Rosa, CA 95405
(707) 575-5831
On a scale from 0-10, how likely are you to recommend Advanced Fertility Associates to a friend?
Strongly recommend: 36%Neutral: 9%Don't recommend: 55%5.7
9 assessments
  • 36% Strongly recommend (9-10)
  • 9% Neutral (7-8)
  • 55% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
147
Annual Cycles National Avg.
344
6.2
Average Doctor Score
1 doctor
9 assessments
4
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
4
I trust the course of treatment and Dr. Ratcliffe's expertise and the office is always clean and tidy. However, the office staff [Advanced Fertility Associates] doesnt seem comfortable with their level of knowledge and I dont always feel welcome when I am there..more like a number. If you're a person who needs a very comforting, hand holding and empathetic clinic, this one is probably not for you. But if you can be okay with bluntly direct information and an in and out and done process then Dr.Ratcliffe is your gal!
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
4
Describe your experience with Advanced Fertility Associates.
I trust the course of treatment and Dr. Ratcliffe's expertise and the office is always clean and tidy. However, the office staff doesnt seem comfortable with their level of knowledge and I dont always feel welcome when I am there..more like a number. If you're a person who needs a very comforting, hand holding and empathetic clinic, this one is probably not for you. But if you can be okay with bluntly direct information and an in and out and done process then Dr.Ratcliffe is your gal!
During treatment, were you treated like a number or a human with Jennifer Ratcliffe at Advanced Fertility Associates?
Her visits are fast. (Like less than 10 minutes fast.) She is in and out of the room by the time you want to ask questions.
Describe your experience with the nursing staff.
There are a couple who I feel they know what they're doing and another few that seem very inexperienced. All very kind though.
What specific things went wrong at Advanced Fertility Associates?
  • Provided conflicting information
How was your experience with Jennifer Ratcliffe at Advanced Fertility Associates?
At our first consult she layed out all the facts and bluntly advised us of our treatment plan and potential need for IVF later on. We waited a year before coming back so we met for a mini-consult to see if treatment plan needed to be changed. It did, so we adjusted and started right away.. We are now waiting the results of our 3rd cycle and have another plan to adjust trestment if this one doesnt work. At first, I felt Dr.Ratcliffe was cold and shut-off to her patients. Until recently when I had many questions and since her visits are fast I knew I wouldnt have a chance to ask them all. The clinic had given me a flyer with my new patient folder to email with any questions, so I did. Dr. Ratcliffe responded within 1 day, she had answered my questions and clarified my concerns and reitterated the next steps in our plan. Although she lacks the bedside manor and empathy I would like my RE to have, she does answer questions when asked (via email) and gives me the most important/sensitive information directly.
What's one piece of advice would you give a prospective patient of Jennifer Ratcliffe at Advanced Fertility Associates?
Every patient experience is different and what I may need for my care, another person will have their own wants and needs. I had read bad reviews mainly about her manors before seeing her as a patient. She is intense and that can be offputting and scary when dealing with such a volnerable situation. Especially since I'm so young. But I really do appreciate the directness and her willing to answer my questions.
Describe the protocols Jennifer Ratcliffe used in your cycles at Advanced Fertility Associates and their degree of success.
Our first consult included an extensive ultrasound where Dr.Ratcliffe concluded the likely cause of my infertility. She requested diagnostic lab work and S/A .Once confirmed that our cause was not Male factor infertility, she then performed a sonosalpingogram to see if the tubes were damaged with scar tissue from having surgery as an infant and/or an appendectomy in my teens. After the test showed they were ok, she then narrowed the issue to my potential poor egg quality and low follicle counts. Started on me 100mg clomid D3-7 to increase the chances I could release a "good" egg and recommended we start with IUI. Dr.Ratcliffe checked the results the clomid had on my follicle count by ultrasound on CD10-12 that showed I had 2 large follicles 23mm/18mm. She ordered for me to have a "trigger shot" of HCG to ensure timing of ovulation. The Medical assistants instructed me on how and when to administer the injection.We scheduled the IUI 36 hours after the Hcg shot. We showed up and gave the specimen to the nurse who then performed a sperm wash of the sample. When ready, we went to the exam room where Dr.Ratcliffe performed the IUI. I was given a blood test order to check for pregnancy 2 weeks later. RESULTS: 1s Cycle(no Hcg shot): failed 2nd Cycle:failed 3rd Cycle: a waiting results. If this one fails we plan to stop clomid and start Constrolled Ovarian Hyperstimulation Injection medication with 1 last IUI...and last resort is IVF.
Describe the costs associated with your care under Jennifer Ratcliffe at Advanced Fertility Associates.
Consult: $260 Diagnostic labs: $1200 Seven analysis: $30 Medication-hcg shot-ultrasound-sperm wash-IUI: $800ea.
6
Doctor
Jennifer Ratcliffe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Advanced Fertility Associates
Santa Rosa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
?
Treatment
4 IUI, 3 IVF
Diagnosis
PCOS, Poor Egg Quality
7
I think we ended up spending around 10,000 including all the meds for a full cycle. For the frozen cycle it was around 5,000...I loved the nursing staff!! They were all so great. Really nice and sensitive to your situation...Jennifer Ratcliffe is a very good doctor. She is smart and knows what she is doing and is good at it. But, she's not the nicest and does not have good bedside manner. I left appointments with her many times in tears. I was seeing another Fertility doctor but moved away so needed to see her. She talked bad about everything my prior doctor had done for me. She is very cocky and is rude to her staff. Many times I felt uncomfortable being in the room and hearing how she treated her staff. I would go to her again because she did get me pregnant but I just have to try and ignore her personality and not let her get to me.
+ Read more
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 3 IVF
Diagnosis
PCOS, Poor Egg Quality
7
Describe your experience with Advanced Fertility Associates.
I think that the clinic was okay. It wasn't super nice or anything but it was clean and comfortable.
During treatment, were you treated like a number or a human with Jennifer Ratcliffe at Advanced Fertility Associates?
She is known to not be the nicest and she does not have good bedside manner. She talked bad about the doctor I was seeing before.
Describe your experience with the nursing staff.
I loved the nursing staff!! They were all so great. Really nice and sensitive to your situation.
How was your experience with Jennifer Ratcliffe at Advanced Fertility Associates?
Jennifer Ratcliffe is a very good doctor. She is smart and knows what she is doing and is good at it. But, she's not the nicest and does not have good bedside manner. I left appointments with her many times in tears. I was seeing another Fertility doctor but moved away so needed to see her. She talked bad about everything my prior doctor had done for me. She is very cocky and is rude to her staff. Many times I felt uncomfortable being in the room and hearing how she treated her staff. I would go to her again because she did get me pregnant but I just have to try and ignore her personality and not let her get to me.
What's one piece of advice would you give a prospective patient of Jennifer Ratcliffe at Advanced Fertility Associates?
Don't expect her to be sympathetic at all to you and what you are going through. She is a good doctor and knows what she is doing.
Describe the protocols Jennifer Ratcliffe used in your cycles at Advanced Fertility Associates and their degree of success.
I have PCOS and I usually produce way too many eggs and they aren't very good quality. She decided to lower my dose of meds to try and not make so many follicles. She wanted less so that hopefully the quality of the eggs would be better. I do think it was a good decision and I did produce the best quality eggs that I had ever done before.
Describe the costs associated with your care under Jennifer Ratcliffe at Advanced Fertility Associates.
I think we ended up spending around 10,000 including all the meds for a full cycle. For the frozen cycle it was around 5,000.
Describe Jennifer Ratcliffe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Fertility Associates.
I don't have a comment on this subject.
7
Doctor
Jennifer Ratcliffe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Advanced Fertility Associates
Santa Rosa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
44
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Uterine Fibroids
10
[The staff at Advanced Fertility Associates] is well-verses in the ups and downs of fertility treatment. There were times that I was sure that my treatment failed, but they were really good in providing information on what could happen without giving me the sense of doom of a worst-case scenario that I often got with other doctors’ offices...There are two primary nurse coordinators, Natasha and Ashley. They are great.
+ Read more
Age
44
Treated
2018
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Uterine Fibroids
10
Describe your experience with Advanced Fertility Associates.
It’s a small clinic with Dr Ratcliffe. I highly recommend it as she changed our protocol and helped us achieve our pregnancy on the first cycle, after 8 failed ivfs elsewhere. She knows what she is doing, and the office is also great. They also have different pharmacies they can use for meds, so that the costs are better with those options.
During treatment, were you treated like a number or a human with Jennifer Ratcliffe at Advanced Fertility Associates?
Dr Ratcliffe’s office is well-verses in the ups and downs of fertility treatment. There were times that I was sure that my treatment failed, but they were really good in providing information on what could happen without giving me the sense of doom of a worst-case scenario that I often got with other doctors’ offices.
Describe your experience with your nurse at Advanced Fertility Associates. (Assigned nurse: NatashA)
There are two primary nurse coordinators, Natasha and Ashley. They are great.
How was your experience with Jennifer Ratcliffe at Advanced Fertility Associates?
We are very happy with our experience with Dr.Ratcliffe - she is a knowledgeable Reproductive Specialist who got us pregnant on our first iui. Before her, we had eight IVFs with clomid or natural cycle with doctors in Europe and in SoCal and 3 miscarriages. She changed our treatment, as the clomid seems to work against you at a certain age (another doctor also confirmed it). She changed our protocol, and we were successful - I’m now 14 weeks along. She is extremely precise, although you will find out that it’s a small office and very busy. We are so grateful we found Dr Ratcliffe.
What's one piece of advice would you give a prospective patient of Jennifer Ratcliffe at Advanced Fertility Associates?
She is very honest and direct.
Describe the protocols Jennifer Ratcliffe used in your cycles at Advanced Fertility Associates and their degree of success.
Lupron down regulation with gonadotropins
Describe the costs associated with your care under Jennifer Ratcliffe at Advanced Fertility Associates.
$400 per visit, approximately $2000 for IUi plus $1200 in meds
10
Doctor
Jennifer Ratcliffe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Fertility Associates
Santa Rosa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2015
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
[The nursing staff at Advanced Fertility Associates was] Fabulous!!! All the nurses were wonderful!...IUI was around $500, IVF was $12,000 (meds not included)...Clean, organized. Short wait times. Easy to book appointments. They offered financing. Everything was done in the office, even blood tests. The clinic referred me to low cost pharmacies because our insurance didn't cover infertility treatments.
+ Read more
Age
35
Treated
2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Advanced Fertility Associates.
Clean, organized. Short wait times. Easy to book appointments. They offered financing. Everything was done in the office, even blood tests. The clinic referred me to low cost pharmacies because our insurance didn't cover infertility treatments.
During treatment, were you treated like a number or a human with Jennifer Ratcliffe at Advanced Fertility Associates?
Dr. Ratcliffe is a scientist who surrounds herself with very friendly staff. She told us she would get us pregnant. She was firm on my weight but I understood that I needed to weigh a certain amount to get pregnant. Dr. Ratcliffe hosts a Celebration of Success Picnic each year where all of the children she helped to "create" attend with their families. It is at this picnic that you get to see a more human side to Dr. Ratcliffe.
Describe your experience with your nurse at Advanced Fertility Associates. (Assigned nurse: Bonnie Day)
Fabulous!!! All the nurses were wonderful!
How was your experience with Jennifer Ratcliffe at Advanced Fertility Associates?
Dr. Ratcliffe is a scientist. She was the first person who told my husband that it wasn't his fault we weren't getting pregnant. She is quirky. She tells you like it is. She was always prompt, on time. She explained everything in a manner-of-fact way. She is very particular in her ways. Everything is very organized.
What's one piece of advice would you give a prospective patient of Jennifer Ratcliffe at Advanced Fertility Associates?
Take her with a grain of salt. She has a reputation of not having a great bedside manner but she is a scientist who gets people pregnant.
Describe the protocols Jennifer Ratcliffe used in your cycles at Advanced Fertility Associates and their degree of success.
NA - I can't remember the specifics. It was too long ago.
Describe the costs associated with your care under Jennifer Ratcliffe at Advanced Fertility Associates.
IUI was around $500, IVF was $12,000 (meds not included)
Describe Jennifer Ratcliffe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Fertility Associates.
Dr. Ratcliffe would only transfer 2 embryos maximum.
10
Doctor
Jennifer Ratcliffe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Fertility Associates
Santa Rosa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
35 - 36
Treated
2013 - 2014
Success with this Doc
No
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
1
She [Dr. Ratcliffe of Advanced Fertility Associates] never encouraged and was always annoyed by me educating myself outside of her office. I became scared of even sending her emails asking questions because she would tell me to "stop reading out-of-date articles on the Internet."
+ Read more
Age
35 - 36
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
1
During treatment, were you treated like a number or a human with Jennifer Ratcliffe at Advanced Fertility Associates?
My husband made the initial phone call and spoke to the doctor about a consultation. During that call she diagnosed my issue, and never wavered from it. I felt like there was no way she could make a diagnosis without a full medical history - and without speaking to me directly at least! And even if she had a hunch what was keeping us from conceiving, it seemed unprofessional to make that statement over the phone to my husband. It made me question her thoroughness and curiosity to find the real issue.
How was your experience with Jennifer Ratcliffe at Advanced Fertility Associates?
During our initial consult, I was giving her my medical history and mentioned three very early miscarriages. She waved her hand and said, "Oh, those don't count." If she doesn't believe they're important to my fertility struggles, I trust her, but I was just trying to give her the complete picture and her careless attitude really turned me off. She never encouraged and was always annoyed by me educating myself outside of her office. I became scared of even sending her emails asking questions because she would tell me to "stop reading out-of-date articles on the Internet." I was always asking about things that other current fertility patients I was in touch with were going through, so my information wasn't out of date. These questions could have been handled with more tact and care to say the least.
What's one piece of advice would you give a prospective patient of Jennifer Ratcliffe at Advanced Fertility Associates?
Don't expect a warm bedside manner.
Describe the costs associated with your care under Jennifer Ratcliffe at Advanced Fertility Associates.
Definitely on the expensive side compared with patients at other clinics I spoke with.
0
Doctor
Jennifer Ratcliffe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Advanced Fertility Associates
Santa Rosa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32
Treated
2015
Success with this Doc
No
Treatment
IVF
Diagnosis
Male Factor
9
Like everyone says, Dr. Ratcliffe [at Advanced Fertility Associates] is blunt and does not sugar-coat. She is also very smart, gives a lot of information, and covers the black-and-white detail. I appreciated this as I'd rather have a doctor be a master of their craft than a master of personal skills. That being said, her assistant, Bonnie, was very kind and compassionate and offered a nice balance.
+ Read more
Age
32
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
9
During treatment, were you treated like a number or a human with Jennifer Ratcliffe at Advanced Fertility Associates?
Like everyone says, Dr. Ratcliffe is blunt and does not sugar-coat. She is also very smart, gives a lot of information, and covers the black-and-white detail. I appreciated this as I'd rather have a doctor be a master of their craft than a master of personal skills. That being said, her assistant, Bonnie, was very kind and compassionate and offered a nice balance.
Describe your experience with your nurse at Advanced Fertility Associates. (Assigned nurse: Bonnie)
Bonnie was great, responded to emails promptly and in detail. There were minor miscommunications at first but nothing out of the ordinary
What specific things went wrong at Advanced Fertility Associates?
  • Failed to order appropriate test
How was your experience with Jennifer Ratcliffe at Advanced Fertility Associates?
Dr. Ratcliffe was not able to get us pregnant, but we were an usual case. I have no doubt that she did all that was in her power to educate herself on our situation and advise accordingly. She was clear, informative, and always left the decision making up to us. She probably could have sold us on all kinds of treatments to try and improve our situation, but did not. In the end we were not successful with pregnancy, but also had a pretty minimal financial investment.
What's one piece of advice would you give a prospective patient of Jennifer Ratcliffe at Advanced Fertility Associates?
She's not warm and fuzzy and talks fast, so be sure to listen, not take it personally, and ask her to repeat things if necessary.
Describe the costs associated with your care under Jennifer Ratcliffe at Advanced Fertility Associates.
A round of IVF goes for about $12K, Meds another $3.5K
10
Doctor
Jennifer Ratcliffe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Advanced Fertility Associates
Santa Rosa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
31 - 33
Treated
2012 - 2014
Success with this Doc
No
Treatment
4 IVF, 3 Egg Freezing
Diagnosis
0
I wasn't told that my protocol dosage had changed on two separate injectables. For 2 days I was injecting my self with the wrong hormone and wrong amount
+ Read more
Age
31 - 33
Treated
2012 - 2014
Success with this Doc
No
Race
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF, 3 Egg Freezing
Diagnosis
0
During treatment, were you treated like a number or a human with Jennifer Ratcliffe at Advanced Fertility Associates?
My husband and I were treated like a number. We felt like cattle and as if we were entering the tunnel of doom everytime we went to that office.
Describe your experience with your nurse at Advanced Fertility Associates. (Assigned nurse: Bonnie)
Bonnie talks at you makes you feel incompetent. Poor communication skills and not patient at all.
What specific things went wrong at Advanced Fertility Associates?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Jennifer Ratcliffe at Advanced Fertility Associates?
When your struggling with infertility your extremely sensitive and once your in cycle times that by 10! This woman never showed empathy or good bed side manner. Very short with us. Seemed annoyed when questions were asked. I always felt uncomfortable but we felt stuck since she was the only local fertility doctor. My husband and I couldn't afford a commute. She made our experience so much worse then it needed to me. Certain interactions I remember with her still make my stomach churn.
What's one piece of advice would you give a prospective patient of Jennifer Ratcliffe at Advanced Fertility Associates?
Please don't give this Doctor your money. She treats her patients so badly. There are other choices in S.F.
0
Doctor
Jennifer Ratcliffe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Advanced Fertility Associates
Santa Rosa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
31 - 32
Treated
2010 - 2011
Success with this Doc
No
Treatment
6 IUI, 1 IVF, Egg Freezing, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage, Unexplained
4
They didn't put me down for one of my appointments. I have had to hound them for a copy of my file and pay for it.
+ Read more
Age
31 - 32
Treated
2010 - 2011
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 IUI, 1 IVF, Egg Freezing, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Tubal Blockage, Unexplained
4
During treatment, were you treated like a number or a human with Jennifer Ratcliffe at Advanced Fertility Associates?
Dr. Ratcliff pushed her own agenda and disregarded our wishes for our treatment. Once we needed egg donors, she became disinterested in our treatment, ignoring emails or blowing us off. She is very blunt. So if you are an easy case that doesn't need much help and don't mind very blunt conversations, she is ok. Otherwise, go elsewhere.
Describe your experience with the nursing staff.
They were all really kind, but terrible at blood draws.
What specific things went wrong at Advanced Fertility Associates?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Jennifer Ratcliffe at Advanced Fertility Associates?
Very blunt. Funny. Prefers easier cases that won't hurt her numbers. Good communicator if she thinks you are worth her time.
What's one piece of advice would you give a prospective patient of Jennifer Ratcliffe at Advanced Fertility Associates?
Don't take the bluntness personally and if you don't get pregnant quickly, find a bigger clinic.
4
Doctor
Jennifer Ratcliffe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Advanced Fertility Associates
Santa Rosa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
31 - 32
Treated
2010 - 2011
Success with this Doc
No
Treatment
4 IUI, 1 IVF, Egg Freezing, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Unexplained
4
Some of the staff [at Advanced Fertility Associates] had organization issues. They were also terrible at blood draws. The average number of sticks per draw was 4. They failed to provide a pain killer for a procedure that they admitted they normally provide. It was one of the most painful experiences of my life and it was dismissed with a laugh. This after the doctor forgot I had just come from the procedure.
+ Read more
Age
31 - 32
Treated
2010 - 2011
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF, Egg Freezing, Donor Eggs, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Unexplained
4
During treatment, were you treated like a number or a human with Jennifer Ratcliffe at Advanced Fertility Associates?
It is a small group, so they treat you like a human. She doesn't candy coat things though, which can be off putting.
What specific things went wrong at Advanced Fertility Associates?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
How was your experience with Jennifer Ratcliffe at Advanced Fertility Associates?
She is very straight forward, doesn't sugar coat. She also pressured us to try treatments we had no interest in, at which point she seemed to lose interest in helping us. She offered to help vet egg donor candidates, but when it came time, she blew us off.
What's one piece of advice would you give a prospective patient of Jennifer Ratcliffe at Advanced Fertility Associates?
She is good if you have simple issues, otherwise, go elsewhere.
5
Doctor
Jennifer Ratcliffe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Advanced Fertility Associates
Santa Rosa
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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