Advanced Reproductive Medicine (U of CO)

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Colorado Springs
4125 Briargate Pkwy
Colorado Springs, CO 80920
(719) 314-3333
Denver
3055 Roslyn St., Room 230
Denver, CO 80238
(303) 724-8089
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On a scale from 0-10, how likely are you to recommend Advanced Reproductive Medicine (U of CO) to a friend?
Strongly recommend: 50%Neutral: 24%Don't recommend: 26%7.5
54 assessments
  • 50% Strongly recommend (9-10)
  • 24% Neutral (7-8)
  • 26% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
332
Annual Cycles National Avg.
635
7.9
Average Doctor Score
4 doctors
54 assessments
10
10
Age
37
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
10
[Dr. Shona Murray] was always willing to answer any questions that we had, and she really made it seem as though she was truly in tune with my particular treatment...I was a little unique in that I have a very difficult cervix due to past leep procedures. She was always up front that the transfer could be challenging if not impossible because of it. I felt she was very thorough in making sure that we did several trial transfers to see how my cervix would respond prior to her putting me through the process of egg retrieval. She was very caring in her efforts to help us get pregnant but, was also, very honest in the potential hiccups/set backs that could occur.
staff [at Advanced Reproductive Medicine (U of CO)] was always willing to answer any questions that we had...Jody and Jeannie [nurses] were amazing at helping me to understand all of the medication that I needed to take, how to administer it, and when...IVF Cycle - $11,000 Embryo Storage - $500/yr Hospital Egg Retrieval - $2800 Dr.s Clinic Genetic Testing - $3000 Genetic Testing Lab - $2200 Prescriptions - $3000...The staff was very professional, and caring. All were great! They all recognized me and the receptionist always called me by name when I came in. The nurses who did the blood draws/blood pressure were always great too!
Age
37
Treated
2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray was very thorough in her review of my case. She did a great job of explaining how the process would work up front so, that we could make an informed decision about egg retrieval, genetic testing, and the embryo transfer. I was a little unique in that I have a very difficult cervix due to past leep procedures. She was always up front that the transfer could be challenging if not impossible because of it. I felt she was very thorough in making sure that we did several trial transfers to see how my cervix would respond prior to her putting me through the process of egg retrieval. She was very caring in her efforts to help us get pregnant but, was also, very honest in the potential hiccups/set backs that could occur.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Be prepared for candid conversation about your treatment and don't expect any sugar coating. She will do her best to help you in starting a family.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray and her staff was always willing to answer any questions that we had, and she really made it seem as though she was truly in tune with my particular treatment.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
We did several trial transfers prior to egg retrieval and official transfer to make sure my cervix was going to respond appropriately for optimal treatment.
Describe your experience with the nursing staff.
Jody and Jeannie were amazing at helping me to understand all of the medication that I needed to take, how to administer it, and when. Any question or issue that I had they were more than happy to help answer.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The staff was very professional, and caring. All were great! They all recognized me and the receptionist always called me by name when I came in. The nurses who did the blood draws/blood pressure were always great too!
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
IVF Cycle - $11,000 Embryo Storage - $500/yr Hospital Egg Retrieval - $2800 Dr.s Clinic Genetic Testing - $3000 Genetic Testing Lab - $2200 Prescriptions - $3000
Describe Shona Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
Dr. Murray very strongly advised in the transfer of one embryo because of the potential health risk to child/mother if it had resulted in a multiple birth. She also recommended based on the rate of success that one embryo be transferred. My husband and I were not trying to have multiple children so we did take her advice, but she was always up front that she would transfer more than one if that was our decision.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
7
Age
36
Treated
2019
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Endometriosis
5
7
At the beginning, Dr. Murray seemed really patient and I was excited to work with her. It took us a few months between our initial appointments before we decided to try IUI. ... I am 36. I have very regular cycles (26-28 days), and my husband's sperm looks, for the most part, good. There was a slight possibility of a motility issue. I have one endometrial cysts (about 5cm) on each ovary. ... We recently went through our first IUI cycle.
Communication about pricing was a challenge. I was given one price and charged something else. Though, I was able to talk to the clinic [Advanced Repro Med (U of CO)] and get a bill changed because I was given a price that was half of what I'd been charged. ... I felt listened to and my questions were answered. I did feel like I had reexplain myself/situation each time, or remind them of one thing or another, though.
Age
36
Treated
2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Endometriosis
5
7
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
At the beginning, Dr. Murray seemed really patient and I was excited to work with her. It took us a few months between our initial appointments before we decided to try IUI. Once we did decide to go that route, I had several appointments, ultrasounds and the IUI and I didn't see her for even one of those appointments. It was only nurses, who I felt listened to by, but it was surprising and disappointing to not see the doctor again.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Be prepared with lots of questions because that's how you'll get most of your information.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
With the nurses, I felt like I was paid attention to, and like my questions weren't annoying. With Dr. Murray, she didn't explain very much to me and I wasn't sure if I was asking the right questions. I just wished she'd have spend more time helping me understand why we were struggling with fertility.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
We recently went through our first IUI cycle. I was prescribed Clomid for 5 days and then vagifem for another five days. Once my follicles (1, maybe 2) reached 18cm, I gave myself the trigger shot. I was inseminated 36 hours later. The cycle did not end in pregnancy. I'm not certain what the rational was behind trying the IUI cycle other than we'd been trying to conceive for a year and a half and I am 36. I have very regular cycles (26-28 days), and my husband's sperm looks, for the most part, good. There was a slight possibility of a motility issue. I have one endometrial cysts (about 5cm) on each ovary.
Describe your experience with the nursing staff.
I had a couple different nurses, and I don't remember names. Each one was compassionate and kind. I felt listened to and my questions were answered. I did feel like I had reexplain myself/situation each time, or remind them of one thing or another, though.
Describe your experience with Advanced Reproductive Medicine (U of CO).
Communication about pricing was a challenge. I was given one price and charged something else. Though, I was able to talk to the clinic and get a bill changed because I was given a price that was half of what I'd been charged. They listened to me, and helped get that taken care of, though it was a frustrating process. The clinic is comfortable, the consultation rooms are nice. I would say there was nothing strikingly awesome or terrible about it.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
I'm not positive on all these numbers, but here are my guesses. My insurance didn't cover anything so these may be reduced prices. Consultation- $250 (?) HSG- $800 HSG follow up appt $250 Ultrasounds- $250 IUI $450 Again these are guesses, I don't remember exactly.
What specific things went wrong at Advanced Reproductive Medicine (U of CO)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Advanced Reproductive Medicine (U of CO).
I'd been scheduled for an STD test, and the clinic (not the fertility clinic, but the testing lab) was going to charge me $950. I called and asked the clinic about it and they said to tell them it was through the fertility clinic that I needed this test done, in which case it'd only cost $125. They hadn't provided that information to me beforehand, and I almost paid $950.
5
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
?
Treatment
Diagnosis
Male Factor, Uterine Fibroids, Unexplained
8
8
I do believe Dr. Murray is stellar at her job and trustworthy just based on the few times I have visited with her. She has always made sure to hear out my concerns and questions while also including my input in all decisions.... I am on the antagonist protocol with icsi currently which starts with birth control and then progresses to injectables. Dr. Murray suggested this treatment plan for me because we have unexplained infertility with a male factor.
This clinics strengths [U of Co] are success rates, location, knowledge, and a wide array of options for infertility. This clinics weaknesses are the time it takes to get scheduled and the nurses who work the front desk can be pretty snappy and moody. If they worked on their customer service I would not have a single complaint thus far.... the nurse staff and doctors rotate days of the week. All of three of the doctors share two primary nurses and four support nurses.
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
?
Race
European, Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
Diagnosis
Male Factor, Uterine Fibroids, Unexplained
8
8
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
I do believe Dr. Murray is stellar at her job and trustworthy just based on the few times I have visited with her. She has always made sure to hear out my concerns and questions while also including my input in all decisions. I am currently still in the process of ivf so I can’t speak to her results just yet but so far I am comfortable that she knows exactly what she’s doing and I will have a great outcome.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
She is straight to the point and very blunt so be prepared to have a little tougher skin. Don’t expect to see her much if going through ivf you will mostly be working with the nurses. Also, must have a flexible schedule as this office is always booked.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray has definitely treated more so like a human than a number. She is very understanding and listens to how you feel. She also includes your opinion in every decision but is very blunt and straight to the point in the same context.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
I am on the antagonist protocol with icsi currently which starts with birth control and then progresses to injectables. Dr. Murray suggested this treatment plan for me because we have unexplained infertility with a male factor. I began taking birth control as instructed and when I went in for baseline they noticed my body was still very much trying to ovulate in its own. We are now trying to restructure our strategy while I stay on birth control. Dr. Murray and the nurses are discussing starting me on a natural start protocol of the follicle does not decrease in size.
Describe your experience with the nursing staff.
This clinic is not a typicuclinic as it is a satellite office for the actual facility in Denver, Colorado. So the nurse staff and doctors rotate days of the week. All of three of the doctors share two primary nurses and four support nurses. The two primary nurses are very kind and know what they are doing. They work closely with you through the protocol helping you with anything you need and will answer any question.
Describe your experience with Advanced Reproductive Medicine (U of CO).
This clinics strengths are success rates, location, knowledge, and a wide array of options for infertility. This clinics weaknesses are the time it takes to get scheduled and the nurses who work the front desk can be pretty snappy and moody. If they worked on their customer service I would not have a single complaint thus far.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
Around 16,000 not including medications.
Describe Shona Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
I did ask if multiple embryo transfer was an option at this clinic and I was told they do not perform multiple embryo transfers unless under special circumstances.
8
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31
Treated
2019
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Other
10
10
Dr. Murray was the first doctor to see my case as unique and address as many questions and concerns as possible....she thoroughly reviewed my file that is almost 8 years of records on infertility, listened to my story and concerns, was willing to run extra tests, made suggestions, not demands. she personally sat with us multiple times for discussions and review of my results.
They [Advanced Reproductive Med] are efficient, clean, friendly, and thorough. I receive follow-up calls and messages through the UC Health app, which is very convenient. Dr. Murray has personally called me for questions and follow-up.... They are so friendly, and they always great me by name. We tell stories and make each other laugh. They have always been professional and kind to me and my husband.
Age
31
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
5th of 5 Docs
Treatment
Fertility Medications
Diagnosis
Other
10
10
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray was the first doctor to see my case as unique and address as many questions and concerns as possible. She heard me. She heard my husband. Her in-depth look into my records helped her see what some potential causes were, unlock previous doctors who made assumptions and didn't listen when I said "We already tried that" or "I don't want to wait 3 more months", etc. I felt like we had equal conversations of both listening and talking; we weren't just talked at and rushed out.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Have your records together and know she will tell it like it is.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
she thoroughly reviewed my file that is almost 8 years of records on infertility, listened to my story and concerns, was willing to run extra tests, made suggestions, not demands. she personally sat with us multiple times for discussions and review of my results. she approached my case as unique and sought out the 'why' and ways to increase fertility, not just throw medicine at everything.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
My last doctor wanted me to go on letrezol before he referred me to Dr. Murray. She looked at my tests and procedures and said she wanted to learn as much about me as possible to make sure medication would even work, in case my body wasn't fully able to be pregnant since it had been 8 years. She updated my bloodwork to check hormones and lipids, resulting in an increase in my bromocriptine dose, but she also spotted some irregularities in my HSG from 5 years ago. She had me come in for a Femvu, which is when her suspicions were confirmed about me having polyps. From that point I am scheduled for a hysteroscopy in a month. She said after my recovery we will wait a couple months and see if we conceive, then we will look into fertility drugs. She also prescribed vitamin D and is looking into ways to increase fertility avoiding hormones if possible, per our request.
Describe your experience with the nursing staff.
They are so friendly, and they always great me by name. We tell stories and make each other laugh. They have always been professional and kind to me and my husband.
Describe your experience with Advanced Reproductive Medicine (U of CO).
They are efficient, clean, friendly, and thorough. I receive follow-up calls and messages through the UC Health app, which is very convenient. Dr. Murray has personally called me for questions and follow-up.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
32
Treated
2018
Success with this Doc
?
Treatment
3 IUI, Donor Sperm
Diagnosis
10
10
He [Dr. Illions] took the time to ask questions and understand my case. When my wife and I arrived for our first visit, he was on time, and had read my complete file, reviewed all of the records i had sent over, and had a suggested course of treatment. He has been 100% invested with each step alongside of us...personally called me even after the resident had called to explain we would put the cycle on hold. He explained why we needed to wait, and gave me the timeline for when to call back and reschedule another lab.
The RNs are just okay here [at Advanced Reproductive Medicine (U of CO). The other nursing staff does the labs, and are generally present during the IUI. The nurses are utilized more as teachers-- they meet with you after ultrasounds to tell you when to trigger. They are understandably less invested in individual patients, but my last meeting with a nurse felt like she hadn't read any of my chart. They aren't bad, just ok.
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
10
10
How was your experience with Edward Illions at Advanced Reproductive Medicine (U of CO)?
The initial conversation I had was by phone-- he called back the same day I contacted the clinic to discuss my case ( I was coming from another fertility clinic). He took the time to ask questions and understand my case. When my wife and I arrived for our first visit, he was on time, and had read my complete file, reviewed all of the records i had sent over, and had a suggested course of treatment. He has been 100% invested with each step alongside of us.
What's one piece of advice would you give a prospective patient of Edward Illions at Advanced Reproductive Medicine (U of CO)?
If you have seen other doctors, send everything in advance. If you do your part, he will reciprocate 100%. Don't be afraid to ask questions, but also expect honest answers.
During treatment, were you treated like a number or a human with Edward Illions at Advanced Reproductive Medicine (U of CO)?
Dr. Illions take the time at each appointment to discuss the treatment, and answer all of my questions patiently, even when they are ridiculous (can i ride a motorcycle in the days following an IUI?). He also calls back rather than having someone else on staff. He remembers both of our names each time we are in the clinic and has a kind demeanor without feeling artificial.
Describe the protocols Edward Illions used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
We came to the clinic having had all of the testing done elsewhere, but no actual treatment. We were able to begin our treatment the following week. According to the battery of tests, there were no known fertility issues, we just needed the sperm and insemination. Dr. Illions sent in an RX for ovidrel, but no other drugs since the testing didn't show anything that would cause us to believe it would be the first course of action. After three IUI's, Dr. Illions suggested beginning a medicated cycle. We got hung up on thyroid levels as we began the 4th cycle. Dr. Illions personally called me even after the resident had called to explain we would put the cycle on hold. He explained why we needed to wait, and gave me the timeline for when to call back and reschedule another lab.
Describe your experience with the nursing staff.
The RNs are just okay here. The other nursing staff does the labs, and are generally present during the IUI. The nurses are utilized more as teachers-- they meet with you after ultrasounds to tell you when to trigger. They are understandably less invested in individual patients, but my last meeting with a nurse felt like she hadn't read any of my chart. They aren't bad, just ok.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinic itself is no frills because it is part of the University system, so it isn't as fancy as a private clinic, and doesn't have the same personalized attention. That being said, We have had an easy time scheduling because they have appointments seven days a week, and are available early mornings, which makes this entire process easier while trying to jam appointments alongside a full time job. The billing is through the university, so they are less likely, in my experience, to try and push things through insurance to try to get them covered, when they don't think they will be. Their prices changed this spring, which went into effect immediately, and now I am afraid of price fluctuation, but it was only the one time. Overall- I would recommend the clinic without any hesitation.
Describe the costs associated with your care under Edward Illions at Advanced Reproductive Medicine (U of CO).
We didn't do labs here, but wish we had-- it is, we now know, far less than at private clinics. Consult:$250 Infectious Disease $159 Ultrasound: $210 Semen analysis/day of prep: $239 Insemination: $75 Psych council (required): $250
Describe Edward Illions's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
n/a
10
Doctor
Edward Illions
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
We started with 3 months of vaginal progesterone with no drugs or insemination [with Dr. Shona Murray]. After that we added clomid and 3 Roy da of IUI with vaginal progesterone. To our surprise the 3rd IUI took...She was very blunt and honest. I am not a sugar coat it kind of girl. With her honesty she was very compassionate. She listened to our concerns and answered all our questions. We never left rushed during any appointment. Thank you for the amazing care and we can’t wait to hold our little miracle baby.
It [Advanced Reproductive Medicine] was cheaper then the other clinics around. I also liked they were associated with the university...i think they have the flow of the clinic down!!! Everyone is very friendly and always willing to help. I loved that when i walked in they knew my name without looking at my chart...staff are wonderful. They made my husband and i feel comfortable and at home.
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
As a patient my husband and i trusted her. She took the time to talk with us and listen to our concerns and answer all our questions. We never felt rushed with her. We had a complete understanding of the next steps of our care plan.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Write down your questions before the appointment.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray and her staff are wonderful. They made my husband and i feel comfortable and at home. After experiencing 3 miscarriages in 2 years and feeling as though the OBs attitude is “its easy to get pregnant” we were thrilled to be referred to Dr Murray. She was very blunt and honest. I am not a sugar coat it kind of girl. With her honesty she was very compassionate. She listened to our concerns and answered all our questions. We never left rushed during any appointment. Thank you for the amazing care and we can’t wait to hold our little miracle baby.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
Since we had 3 miscarriages and all the lab work for me and my husband cane back normal it was difficult to have a single plan. We started with 3 months of vaginal progesterone with no drugs or insemination. After that we added clomid and 3 Roy da of IUI with vaginal progesterone. To our surprise the 3rd IUI took. We would then proceed to IVF but we have a miracle baby growing currently.
Describe your experience with your nurse at Advanced Reproductive Medicine (U of CO). (Assigned nurse: Jodi and Jennie)
The nurses were incredible. They were very helpful with answering questions and if i had a question for them they were always available
Describe your experience with Advanced Reproductive Medicine (U of CO).
I work in a hospital and i think they have the flow of the clinic down!!! Everyone is very friendly and always willing to help. I loved that when i walked in they knew my name without looking at my chart
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
My insurance covered all doctor visits and diagnostic testing. Insurance did not cover fertility medications or IUI. The cost is very reasonable. It was cheaper then the other clinics around. I also liked they were associated with the university
10
Doctor
Shona Murray
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
34 - 37
Treated
2015 - 2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Uterine Fibroids, Unexplained, Other
5
5
She didn’t seem to want to hear my questions or acknowledge my concerns.... Dr. Murray seems competent, but she doesn’t seem to really care about me as an individual. She also came across as too busy for questions and impatient at times. Also, they don’t have access to all tests that may need to be done and didn’t refer elsewhere.... Try IUI 3 times and consider IVF if unsuccessful. She suggested not removing fibroids (some about 7cm). First iui was with clomid, second with letrazole.
They [U of Co] don’t offer details of your visit through the portal (only description is “ultrasound” or “labs”), so you have to pay for all your records. It takes a long time to get an initial appointment (2 months). The doctors aren’t super friendly, but the staff is good.... The nurses here are very good and caring. They are not super easy to get a hold of,but do get back to you in a reasonable time. The front office staff is very friendly—Shelly is very compassionate and always helpful. The gal who takes blood is super nice too.
Age
34 - 37
Treated
2015 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Uterine Fibroids, Unexplained, Other
5
5
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray seems competent, but she doesn’t seem to really care about me as an individual. She also came across as too busy for questions and impatient at times. Also, they don’t have access to all tests that may need to be done and didn’t refer elsewhere.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Ask if there’s anything else that should be looked into that isn’t offered at this office.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
She didn’t seem to want to hear my questions or acknowledge my concerns.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
Try IUI 3 times and consider IVF if unsuccessful. She suggested not removing fibroids (some about 7cm). First iui was with clomid, second with letrazole.
Describe your experience with your nurse at Advanced Reproductive Medicine (U of CO). (Assigned nurse: Jodi and Jeannie )
The nurses here are very good and caring. They are not super easy to get a hold of,but do get back to you in a reasonable time. The front office staff is very friendly—Shelly is very compassionate and always helpful. The gal who takes blood is super nice too.
Describe your experience with Advanced Reproductive Medicine (U of CO).
They don’t offer details of your visit through the portal (only description is “ultrasound” or “labs”), so you have to pay for all your records. It takes a long time to get an initial appointment (2 months). The doctors aren’t super friendly, but the staff is good.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
IUI is about $500 with the 40% discount. Ultrasounds are around $240, but our insurance covered those. The really stressful part is that if you want to try billing insurance, you lose the 40% discount. Seems really unfair and the front desk won’t work with you on it. I called the billing department, though and was able to work out the discount when insurance didn’t cover the IUI.
What specific things went wrong at Advanced Reproductive Medicine (U of CO)?
  • Failed to convey critical information
Describe the specific things that went wrong at Advanced Reproductive Medicine (U of CO).
The nurse forgot to tell me to order my ovidril online. Prescription was in, but I didn’t know that I needed to order it and where from. They need a step by step process sheet for new patients.
5
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
10
He really takes the time to break down all test results and explain what they mean for the present and future treatment. He is great with answering any questions, and I can tell my treatment plan is tailored to mine and my husband’s needs.... Dr. Polotsky dissected each and every blood test result and paired it with my HSG results and ultrasound results. From there, he analyzed my husband’s test results as well. I have a high egg reserve, but many follicles.
Everyone at the clinic [Advanced Reproductive Med] is friendly and compassionate. They are extremely easy to work with. I always feel welcome. I wish they took earlier and later appointments. The clinic’s website has amazing success stories and highlights the doctors’ research, fertility news, and other interesting information....All of the nurses are great. I’ve dealt with Jeanie a lot and she is great. She is very clear and concise, and communicative.
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
10
How was your experience with Alex Polotsky at Advanced Reproductive Medicine (U of CO)?
He has a great bedside manner. I have had many questions each time I’ve seen him, and he is very thorough in his answers. He is very knowledgeable and great at explaining in terms that make it easy to understand.
What's one piece of advice would you give a prospective patient of Alex Polotsky at Advanced Reproductive Medicine (U of CO)?
Come with a list of questions as he is open to spending the time to answer them with you. He is only in the office on Tuesdays because he is in Denver the rest of the week, so plan on your appointments specifically with him then.
During treatment, were you treated like a number or a human with Alex Polotsky at Advanced Reproductive Medicine (U of CO)?
He really takes the time to break down all test results and explain what they mean for the present and future treatment. He is great with answering any questions, and I can tell my treatment plan is tailored to mine and my husband’s needs.
Describe the protocols Alex Polotsky used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
Dr. Polotsky dissected each and every blood test result and paired it with my HSG results and ultrasound results. From there, he analyzed my husband’s test results as well. I have a high egg reserve, but many follicles. He made sure to start me on the lowest dose of Femara to ensure I did not overstimulate and have to cancel any cycles. I was monitored very closely regarding my progress, and adjustments were made where needed. He makes adjustments based on what he feels the success rates would be of each treatment protocol.
Describe your experience with your nurse at Advanced Reproductive Medicine (U of CO). (Assigned nurse: Jeanie)
All of the nurses are great. I’ve dealt with Jeanie a lot and she is great. She is very clear and concise, and communicative.
Describe your experience with Advanced Reproductive Medicine (U of CO).
Everyone at the clinic is friendly and compassionate. They are extremely easy to work with. I always feel welcome. I wish they took earlier and later appointments. The clinic’s website has amazing success stories and highlights the doctors’ research, fertility news, and other interesting information.
Describe the costs associated with your care under Alex Polotsky at Advanced Reproductive Medicine (U of CO).
A majority of the costs are covered by my insurance up until IUI.
Describe Alex Polotsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
No preference
What specific things went wrong at Advanced Reproductive Medicine (U of CO)?
  • Failed to call with results
Describe the specific things that went wrong at Advanced Reproductive Medicine (U of CO).
No one called to tell us the results of my husband’s semen analysis. The clinic thought I had a follow-up appointment scheduled to discuss the results when in fact I did not. We had to call and ask for the results.
10
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
32
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
8
10
Dr.Dovey was great at communicating and showing compassion. She made every detail easy to understand and we really felt confident moving forward with our decision. She was very professional but also made us feel very comfortable at each appointment with her.... I had already done multiple tests with other doctors but Dr.Dovey recommended I have them done again. I underwent a HSG exam, pelvic ultrasound and bloodwork.
The clinic [U of CO] itself is somewhat outdated but it didn’t bother me. The treatment you receive makes up for that! I really enjoyed being a patient at this clinic. As much as I would have loved a different outcome, I would definitely recommend this clinic to friends and family.... I believe each IUI treatment was $400 plus the cost of medications, which was around $175 per cycle.
Age
32
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
8
10
How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
Dr.Dovey was great at communicating and showing compassion. She made every detail easy to understand and we really felt confident moving forward with our decision. She was very professional but also made us feel very comfortable at each appointment with her.
What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?
You’re in great hands! The care you’ll receive is exceptional!
During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
Dr.Dovey was incredibly sincere and made she we understood our options along with the success rates of each option. She never made us feel like we were making the wrong decision.
Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
I had already done multiple tests with other doctors but Dr.Dovey recommended I have them done again. I underwent a HSG exam, pelvic ultrasound and bloodwork. I husband had another seamen analysis done. Everything came back “normal” and we were diagnosed with Unexplained Infertility. We had the option to proceed with IUIs or IVF. IVF is out of our budget, so we decided to do IUIs. I did one cycle with meds and the trigger shot along with timed intercourse. This resulted in a negative pregnancy test. I then did two cycles with meds, trigger shot and IUIs. These both resulted in negative pregnancy tests. My husband had to relocate for work, so we had to discontinue treatment.
Describe your experience with the nursing staff.
The staff was amazing! All of the nurses were so compassionate, understanding and helpful!
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinic itself is somewhat outdated but it didn’t bother me. The treatment you receive makes up for that! I really enjoyed being a patient at this clinic. As much as I would have loved a different outcome, I would definitely recommend this clinic to friends and family.
Describe the costs associated with your care under Serena Dovey at Advanced Reproductive Medicine (U of CO).
I believe each IUI treatment was $400 plus the cost of medications, which was around $175 per cycle.
8
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
7
Age
23 - 25
Treated
2016 - 2018
Success with this Doc
No
Treatment
IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage, Uterine Fibroids, Recurrent Pregnancy Loss, Other
5
7
Alex Polotsky is a very knowledgeable man and doctor in the fertility field. With the way his office is ran, it was very unusual to see him more than a few times which was just to update a treatment plan. When speaking with him about my treatments he spoke with confidence and knowledge of the subject yet lacked empathy and used very blunt tones.... With my particular case and the myriad of issues contributing it seemed like everything I was doing was a large science experiment and guess as he never could decide what the answers to my questions were or how these instances may effect me.
Overall this clinic [Advanced Repro Med] is very well managed. I have never received issues with billing and any complaints or questions I have were answered immediately. I am always able to reach someone with call backs the very same day. Issues, questions and concerns are rectified as soon as they can and definitely by the end of the day.... The only downside is not being able to see your actual “doctor” very often and when you do the bed side manner is just lacking, especially in comparison to the nursing staff.
Age
23 - 25
Treated
2016 - 2018
Success with this Doc
No
Race
Latino
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage, Uterine Fibroids, Recurrent Pregnancy Loss, Other
5
7
How was your experience with Alex Polotsky at Advanced Reproductive Medicine (U of CO)?
Alex Polotsky is a very knowledgeable man and doctor in the fertility field. With the way his office is ran, it was very unusual to see him more than a few times which was just to update a treatment plan. When speaking with him about my treatments he spoke with confidence and knowledge of the subject yet lacked empathy and used very blunt tones. I appreciate his honesty in some situations but he was not well in tuned with when these things should have been addressed more delicately so his patients don’t immediately leave and break down as they are doing so. Dr. Polotsky, knows his job and knows it well for standard cases. With my particular case and the myriad of issues contributing it seemed like everything I was doing was a large science experiment and guess as he never could decide what the answers to my questions were or how these instances may effect me. Overall I would rate Alex Polotsky as right in the middle.
What's one piece of advice would you give a prospective patient of Alex Polotsky at Advanced Reproductive Medicine (U of CO)?
If I were to give anyone advice before seeing Alex Polotsky is to be knowledgeable about what is going on. He is an intelligent man and speaks in a manner that when you may be new to this process you become very overwhelmed and lost. It is important to know about the process, options, and your own personal issues affecting fertility before speaking with him as he is not well versed in his charts or patients and steps towards the most aggressive approach right away.
During treatment, were you treated like a number or a human with Alex Polotsky at Advanced Reproductive Medicine (U of CO)?
I had felt like both a number and a human, both in different circumstances. It was very rare that I had interactions with my doctor. Everything I had done through the office he is in is run by his medical assistants and nurses. When I needed to get in contact with him I was sent through someone else unless I had to meet with him to update our plan. When actually meeting with him he didn’t know who I was like the rest of his staff did, which made me not feel like a number. He could recall certain aspects that made my case unique from others and was very open with what options were out there, which aided in making me feel less of a number.
Describe the protocols Alex Polotsky used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
My particular protocol is induced cycles via medications. Once I hit day one of my cycle I was to call the office and they would schedule me for an ultrasound and blood work from day 1-3. My ovulation was monitored as I took Femara and returned to the office one or two times after the initial ultrasound and blood work. Around day 10 was when I was told to use my trigger injection, ovidrel. Three days after I began progesterone suppositories and called when I began my cycle again.
Describe your experience with the nursing staff.
The nursing staff is beyond exceptional at this office. Every nurse, tech and medical assistant knows me by name and situation. It is very helpful because I don’t feel like a stranger in this office and I don’t have to repeat my issues and story each time to another individual. They are always kind and smiling and really help pull you back when things get tough. This nursing staff is the ONLY reason I have stayed with this office.
Describe your experience with Advanced Reproductive Medicine (U of CO).
Overall this clinic is very well managed. I have never received issues with billing and any complaints or questions I have were answered immediately. I am always able to reach someone with call backs the very same day. Issues, questions and concerns are rectified as soon as they can and definitely by the end of the day. Results from tests are fast to come back and they are very great about relaying these results to you. Their nursing staff goes above and beyond and really makes this office feel comfortable. The only downside is not being able to see your actual “doctor” very often and when you do the bed side manner is just lacking, especially in comparison to the nursing staff.
Describe the costs associated with your care under Alex Polotsky at Advanced Reproductive Medicine (U of CO).
Cost for my IUI out of pocket was $350. With my insurance the rest of the treatments were covered after $2500 was spent in ultrasounds, monitoring and testing. Medication was on top of this price.
Describe Alex Polotsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
In my case, with a Unicornuate uterus, Dr. Polotsky felt strongly about transferring only one embryo. This seems to be the consensus according to my own research. Although with the lack of funds to proceed with IVF I don’t necessarily agree with the low chances I have.
5
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
I really enjoyed working with Dr Murray and her team. I feel like my health and and how I felt about my care where their top priority. I also really appreciate how if I had any questions after an appointment all I needed to do was email my nurse or call the clinic in which case my questions were always answered In a timely manner. ..I really like how she doesn’t sugarcoat, she just tells it like it is and I really appreciate it. You can tell that she values each and everyone of her patients and their care is her top priority.
I couldn’t be happier with this clinic [U of Colorado]. I think they are the best and I would recommend them to everyone I know. Everyone strives to help you along this process and make it go as smoothly as possible. The clinic is clean and the front desk staff has always been welcoming...Genie is absolutely wonderful and makes you feel welcomed and a little less nervous when you’re in her presence. She’s great at explaining medications and how to administer them, and Addressing any questions you may have in a timely manner.
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Race
European, Latino, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr Murray is a great doctor and is absolutely wonderful at what she does. I really like how she doesn’t sugarcoat, she just tells it like it is and I really appreciate it. You can tell that she values each and everyone of her patients and their care is her top priority.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
I would tell a prospective patient that they are in great hands!
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
I really enjoyed working with Dr Murray and her team. I feel like my health and and how I felt about my care where their top priority. I also really appreciate how if I had any questions after an appointment all I needed to do was email my nurse or call the clinic in which case my questions were always answered In a timely manner. Dr Murray and her staff value each and every patient that walks through their doors and really do try their hardest to help people reach their goals of creating a family. I would recommend this team to anyone I know struggling to conceive.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
If I remember correctly I’m pretty sure I was on an agonist Proto call. I was prescribed Gonal-F, menopur and cetrotide. The only bump in the road we had with these medicines was that I was a slow responder and we had to increase the dose at one point. Other than that everything went smoothly. When it came to egg retrieval we discovered that my egg quality is not very good but that is because of past medical history.
Describe your experience with your nurse at Advanced Reproductive Medicine (U of CO). (Assigned nurse: Jeannie Harlan)
Genie is absolutely wonderful and makes you feel welcomed and a little less nervous when you’re in her presence. She’s great at explaining medications and how to administer them, and Addressing any questions you may have in a timely manner.
Describe your experience with Advanced Reproductive Medicine (U of CO).
I couldn’t be happier with this clinic. I think they are the best and I would recommend them to everyone I know. Everyone strives to help you along this process and make it go as smoothly as possible. The clinic is clean and the front desk staff has always been welcoming.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
We were completely self pay as our insurance didn’t have any ivf coverage. However prices were Discussed with us Before we even started.
Describe Shona Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
In my case because of my medical history Dr Murray my husband and myself decided to only transfer one embryo.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
9
Age
26 - 27
Treated
2016 - 2017
Success with this Doc
No
Treatment
14 Fertility Medications
Diagnosis
Tubal Blockage
8
9
Dr. Murray was very knowledgeable. She seemed to understand the burden that infertility carries too.... She was very caring. Her bedside manner was exceptional. She thought IVF was our only option but still tried her hardest with injections to achieve pregnancy.... We did approximately six cycles of gonal-f with trigger shot one of those cycles we added in menopuer (sp?) and cetrotide (sp?). The idea was to get follicles on my left ovary that had an open tube.
The clinic [U of CO] is very clean and organized. It was very rarely busy so they gave me the feeling that I was a person and not a number. There wasn't ever any confusions an who you were. The ladies at the desk after a few times knew your name and little bits of about you so that made for a more personable experience.... Jenny was the nurse who did most of my ultrasounds for monitoring. She is the sweetest, most caring nurse I have ever met in all my years of seeing doctors for infertility.
Age
26 - 27
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
14 Fertility Medications
Diagnosis
Tubal Blockage
8
9
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray was very knowledgeable. She seemed to understand the burden that infertility carries too. She would comfort to the best of her abilities after every failed cycle and had a positive attitude moving forwars. My only complaint I had is that I wanted a surgery done to get me a set in stone diagnosis and to remove my hyrdo. She refused to do the surgery saying that it wouldn't make a difference. After seeing a new doctor I found out that my blockage was on the wrong side and a hydrosalpinx really does "make a difference".
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
If you feel like something needs to be done to benefit you before moving on to ivf be vocal and firm about it.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
She was very caring. Her bedside manner was exceptional. She thought IVF was our only option but still tried her hardest with injections to achieve pregnancy. She understood that with Tricare not covering IVF that we couldn't afford it.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
We did approximately six cycles of gonal-f with trigger shot one of those cycles we added in menopuer (sp?) and cetrotide (sp?). The idea was to get follicles on my left ovary that had an open tube. The radiologist who did my hsg had been wrong about my diagnosis and my left side was blocked all along. All in all no cycles worked.
Describe your experience with your nurse at Advanced Reproductive Medicine (U of CO). (Assigned nurse: Jenny)
Jenny was the nurse who did most of my ultrasounds for monitoring. She is the sweetest, most caring nurse I have ever met in all my years of seeing doctors for infertility.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinic is very clean and organized. It was very rarely busy so they gave me the feeling that I was a person and not a number. There wasn't ever any confusions an who you were. The ladies at the desk after a few times knew your name and little bits of about you so that made for a more personable experience.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
Everything was covered by Tricare for me. There was one time they coded something wrong and I got a bill but once I called they corrected it the same day.
8
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
29
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis
6
7
I was never told about my egg reserve being low [by Dr. Shona Murray]. I was told I was fine...I felt really good at the start, but I did an IUI in December and before my 2 week wait was over she had me come in and acted like she already knew it wasn't going to work. She just kept saying that really sucks and Im sorry. This was a horrible way to go into this waiting period. If she had reservations why didn't she go over those with us? Recommend something else? She just assumed it wouldn't work with no explanation to us at all.
Everyone was very nice and always explained what they were doing [at Advanced Reproductive Medicine]...wanted to see another doctor prior to going forward with IVF and this clinic made it so difficult to get my records transferred it was horrible. They were overly rude about the whole process as well, made me never want to go back. Like second options are not allowed...Very organized and polite. However, they do not give you definitive answers to what is going on. I wish I had asked more questions. Be sure to ask as lots of questions, get the answers, then move forward with treatment.
Age
29
Treated
2016
Success with this Doc
No
Race
European, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis
6
7
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
She is very un attached, and does not think before she speaks. I wish she would have explained things better, the next fertility doctor we saw told us that I had low egg reserve; she never told us this information. Not once.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Make sure to ask lots of questions, get all the answers you need. She wont freely discuss everything.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
I felt really good at the start, but I did an IUI in December and before my 2 week wait was over she had me come in and acted like she already knew it wasn't going to work. She just kept saying that really sucks and Im sorry. This was a horrible way to go into this waiting period. If she had reservations why didn't she go over those with us? Recommend something else? She just assumed it wouldn't work with no explanation to us at all.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
I took clomiPHENE (CLOMID) 50 mg tablet and did IUI. Then 2ww and pregnancy test.
Describe your experience with the nursing staff.
Everyone was very nice and always explained what they were doing.
Describe your experience with Advanced Reproductive Medicine (U of CO).
Very organized and polite. However, they do not give you definitive answers to what is going on. I wish I had asked more questions. Be sure to ask as lots of questions, get the answers, then move forward with treatment.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
I dont remember any pricing.
What specific things went wrong at Advanced Reproductive Medicine (U of CO)?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at Advanced Reproductive Medicine (U of CO).
I was never told about my egg reserve being low. I was told I was fine. I also wanted to see another doctor prior to going forward with IVF and this clinic made it so difficult to get my records transferred it was horrible. They were overly rude about the whole process as well, made me never want to go back. Like second options are not allowed.
6
Doctor
Shona Murray
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
2
Age
29
Treated
2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Unexplained
1
2
She [Dr. Shona Murray] wanted me to bypass clomid and letrozole completely because she didn't believe they had good results (even though I had never tried either of those) and placed me on follistim/gonal f. Although she monitored me very closely, when I did not respond to the medication as she had hoped she began to become openly very frustrated; she told me that she had "never" had a patient like me before and she wanted me to bypass IUI (without trying with clomid/letrozole) and go to IVF. She also quoted the success statistics per cycle of timed intercourse with injections to be the same or higher than an IUI cycle. I'm a RN and we left her care after I spent time reading the medical guidelines and newest published research studies which I was fortunate to have access to- all of which contradicted her approach.
Strengths [of U of CO -Co Springs]: Small office which makes it easier to not feel like a number. Typically don't have to even sign in after the 2nd appointment. Nurses are amazing. Lab technicians are also very kind. Weaknesses: ultrasounds were never completed on Saturday only Sunday which I felt for optimal timing should be open 7 days a week. Weekend appointments are with whoever is on call and they don't convey their results to the primary doctor. I had a cycle cancelled due to lack of communication between the on call provider. Monitoring appointments typically ALWAYS ran behind by about 1 hr. Billing can be difficult to coordinate with insurance-I was told my insurance definitely would not cover IUI which turned out to be false.
Age
29
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Unexplained
1
2
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
When I first met Dr. Murray she was skeptical that I even had infertility even though we had been trying to conceive for a year and I was convinced there was something wrong. She wanted us to continue trying on our own for several more months and I refused and we began timed intercourse cycles.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Make sure you are your own advocate and familiarize yourself with different treatment options, etc.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
My first encounter with Dr. Murray I felt like she really cared about me as an individual and would work well with us to achieve our goals of pregnancy. However, as the months progressed she became more blunt, rushed, and sometimes came across as uncaring.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
Began with timed intercourse cycles. She wanted me to bypass clomid and letrozole completely because she didn't believe they had good results (even though I had never tried either of those) and placed me on follistim/gonal f. Although she monitored me very closely, when I did not respond to the medication as she had hoped she began to become openly very frustrated; she told me that she had "never" had a patient like me before and she wanted me to bypass IUI (without trying with clomid/letrozole) and go to IVF. She also quoted the success statistics per cycle of timed intercourse with injections to be the same or higher than an IUI cycle. I'm a RN and we left her care after I spent time reading the medical guidelines and newest published research studies which I was fortunate to have access to- all of which contradicted her approach.
Describe your experience with the nursing staff.
The nurses were wonderful and probably the reason I stayed as long as I did. Jeanie did most of my monitoring appointments and was always so incredibly kind. She comforted me many times when I was in tears about the results of the ultrasound. She also was incredibly thoughtful about preserving my privacy during ultrasounds (such as keeping the room dark, drape in place, etc). The few ultrasounds I had with Dr. Murray she kept the lights bright, and threw the drape completely off me.
Describe your experience with Advanced Reproductive Medicine (U of CO).
Strengths: Small office which makes it easier to not feel like a number. Typically don't have to even sign in after the 2nd appointment. Nurses are amazing. Lab technicians are also very kind. Weaknesses: ultrasounds were never completed on Saturday only Sunday which I felt for optimal timing should be open 7 days a week. Weekend appointments are with whoever is on call and they don't convey their results to the primary doctor. I had a cycle cancelled due to lack of communication between the on call provider. Monitoring appointments typically ALWAYS ran behind by about 1 hr. Billing can be difficult to coordinate with insurance-I was told my insurance definitely would not cover IUI which turned out to be false.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
Most was paid by insurance
What specific things went wrong at Advanced Reproductive Medicine (U of CO)?
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Advanced Reproductive Medicine (U of CO).
Several times had to call the on call physician because I was not called with my lab results/dose adjustments for that day.
1
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Recurrent Pregnancy Loss, Unexplained
0
0
Dr. Murray was curt and unsympathetic at times. Did not communicate with the staff about my treatment and was frustrated with me for their mistakes. She did not perform any of the big parts of my transfer. At my final appointment she made incredibly rude comments about my fertility moving forward and the future of our family. She also made very negative assumptions about my condition that were not backed up by any tests whatsoever...
The receptionist [at Advanced Reproductive Medicine (U of CO) - Colorado Springs] is extremely unfriendly and can be rude when asked questions. The nursing staff seems uninformed and made several mistakes in my time there. I had to follow up on things they told me they would take care of and everything seemed disorganized. No one assisted us with understanding the financial pieces and discussing insurance. We were made to feel that using our insurance was wrong and a pain for them. We were also given different pricing by different people, charged for procedures that never took place and got attitude for trying to clarify financial or insurance questions...
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Recurrent Pregnancy Loss, Unexplained
0
0
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray was curt and unsympathetic at times. Did not communicate with the staff about my treatment and was frustrated with me for their mistakes. She did not perform any of the big parts of my transfer. At my final appointment she made incredibly rude comments about my fertility moving forward and the future of our family. She also made very negative assumptions about my condition that were not backed up by any tests whatsoever.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Be your own advocate and speak up. Don't trust them to communicate well and ask questions about your care. She would not be the doctor I would choose to see in this practice. Always ask them to test first before they make assumptions about your care. If there is a change in drugs, make sure that all staff are on the same page and that you are not prescribed wrong medications.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Many mistakes were made, no sympathy or concern. Communication about treatment was extremely poor. Appointments were very brief and comments were made about adoption that were extremely insensitive to our situation.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
We used birth control, estrogen patches and vaginal progesterone. We used ultrasounds to check lining and a stitch was put in my cervix for the transfer.
Describe your experience with your nurse at Advanced Reproductive Medicine (U of CO). (Assigned nurse: Jodi)
Many communication issues, messed up medications, forgot to send schedules, sent wrong dates on schedules and failed to follow up. I had to call numerous times in a 3 month period to clear up mistakes, to get correct dates, to handle medication that was given in error and to clarify and follow up on misdirection of my care.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The receptionist is extremely unfriendly and can be rude when asked questions. The nursing staff seems uninformed and made several mistakes in my time there. I had to follow up on things they told me they would take care of and everything seemed disorganized. No one assisted us with understanding the financial pieces and discussing insurance. We were made to feel that using our insurance was wrong and a pain for them. We were also given different pricing by different people, charged for procedures that never took place and got attitude for trying to clarify financial or insurance questions.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
Our transfer cost in total around 7 thousand including medications.
What specific things went wrong at Advanced Reproductive Medicine (U of CO)?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Advanced Reproductive Medicine (U of CO).
Birth control was not given in time and so a cycle was postponed, then the wrong birth control was given by a nurse (not cleared by the doctor) which resulted in worsening of cysts and a cancelled cycle. The doctor upon learning of the wrong birth control blamed the patient, not the nurse the prescribed it. Then the wrong dates were put on the schedule, wrong appointments were scheduled and rescheduled resulting in confusion and major frustration. I had to call the clinic for results when I was told they would call me. In my very sensitive appointment after my failed frozen transfer, I was told that my ovarian reserve was so terrible that the Dr. may not consider doing another round for us even though my levels had not been checked in several years. After being checked a month later at another clinic, my levels were found to be within normal limits. Dr. Murray told me that we should consider adoption although that might be a problem for the adopted child as we already had our biological child. My appointment with her was cut very short by another staff member interrupting and telling her that she was late for her next appointment and she left me crying in the office with very little sympathy. Several months later we received bills from the clinic for procedures that never took place and it took multiple calls to get the charges taken off of our bill.
0
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
26 - 29
Treated
2017 - 2020
Success with this Doc
?
Treatment
Diagnosis
Unexplained
9
9
Dr. Murray is very professional and, as she has done her job for many years, is more interested in the facts rather than focusing on the individual. She wants to help you get pregnant as quickly and easily as she can which can be off putting when you think you should be getting a therapy session during your consultation!...I took a 2 year break between visits and she remembered me and my case as soon as she heard my name come up which was very relieving. She doesn't have the greatest bedside manner, but makes up for it with her confidence in achieving the overall goal.
[Advanced Reproductive Medicine (U of CO)] Clinic is located in a children's hospital on the top floor. This can be problematic when seeking fertility treatment. Office itself is adorned with photos of babies which can still be concerning for some. Otherwise clinic is clean and welcoming...Nursing staff is great! They do their jobs well and are extremely nice!...Insurance has covered consultation and diagnosis + labs. We haven't done any treatment resulting in a cost yet, but cost was NOT discussed by doctor.
Age
26 - 29
Treated
2017 - 2020
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Unexplained
9
9
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray is kind and helpful. She wants you to reach your goals and focuses on the facts to getting there. I took a 2 year break between visits and she remembered me and my case as soon as she heard my name come up which was very relieving. She doesn't have the greatest bedside manner, but makes up for it with her confidence in achieving the overall goal.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Fertility treatments are not a counseling session. You are going for medical answers. So don't expect to get emotions off your chest! Dr. Murray will help get those answers.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray is very professional and, as she has done her job for many years, is more interested in the facts rather than focusing on the individual. She wants to help you get pregnant as quickly and easily as she can which can be off putting when you think you should be getting a therapy session during your consultation!
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
N/A
Describe your experience with the nursing staff.
Nursing staff is great! They do their jobs well and are extremely nice!
Describe your experience with Advanced Reproductive Medicine (U of CO).
Clinic is located in a children's hospital on the top floor. This can be problematic when seeking fertility treatment. Office itself is adorned with photos of babies which can still be concerning for some. Otherwise clinic is clean and welcoming.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
Insurance has covered consultation and diagnosis + labs. We haven't done any treatment resulting in a cost yet, but cost was NOT discussed by doctor.
Describe Shona Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
N/A
9
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
5
Age
42
Treated
2019
Success with this Doc
No
Treatment
Diagnosis
Diminished Ovarian Reserve
1
5
Dr Murray may be a good fit for other couples. Couples that are young, in perfect health and willing to work with a textbook Dr. For us, she was unable to be creative or entertain any shred of hope. There were a lot of difficulties with our case, but there were a lot of positive things too that were completely ignored. ...T he only option she have my wife and I was to accept a doner egg.
Clean and comfortable. The atmosphere [of Advanced Reproductive Medicine] is relaxing. As far as clinics go, there didn't seem to be any drawbacks that I noticed. The couches were comfortable. The temperature was fine. It was soothing and didn't make me of my wife anxious. ... [Nursing staff] Great group who were friendly and helpful. ...
Age
42
Treated
2019
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Diminished Ovarian Reserve
1
5
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr Murray may be a good fit for other couples. Couples that are young, in perfect health and willing to work with a textbook Dr. For us, she was unable to be creative or entertain any shred of hope. There were a lot of difficulties with our case, but there were a lot of positive things too that were completely ignored.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Have a back up and get a second opinion.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
There was absolutely zero compassion from Dr Murry. She talked to us like we were just wasting her time. Instead of talking about options, all she did was repeating herself on how low the odds were for conceiving to the point I had to interrupt her to let her know she's made her point, we do understand and there was no need to keep saying the same thing over and over. My wife and I had already done our research and didn't need to hear how unlikely it was 8 times. We wanted to hear that she understood our position and we were willing to take a chance regardless of how low the odds were.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
The only option she have my wife and I was to accept a doner egg.
Describe your experience with the nursing staff.
Great group who were friendly and helpful.
Describe your experience with Advanced Reproductive Medicine (U of CO).
Clean and comfortable. The atmosphere is relaxing. As far as clinics go, there didn't seem to be any drawbacks that I noticed. The couches were comfortable. The temperature was fine. It was soothing and didn't make me of my wife anxious.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
Consult, seamen analysis, ovarian reserve
Describe Shona Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
We declined to be treated by Dr Murray.
1
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
4
Age
25 - 27
Treated
2017 - 2019
Success with this Doc
No
Treatment
Diagnosis
Unexplained
3
4
At one point I was kept waiting to meet with her [Dr. Murray] for 30 minutes and could hear myself referred to by symptoms and age and not name from the next room “that one with the stim meds and unexplained infertility” etc. ... An experienced provider who seems to run through the motions. ... She was very sought after and had a waitlist for appointments. My perception was that she had her routine and wanted to go through the motions. ...
Location [Advanced Repro Med (U of CO0 is strange and is just in an office building. They do NOT do IVF at their practice. This is misleading. You must travel to Denver for those services but this is in no way stated until you are already well into receiving care. ... The amount of information received varied depending on which nurse you had for the day. Jodi was very organized and helpful with all of the scheduling and medication ordering.
Age
25 - 27
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
Diagnosis
Unexplained
3
4
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
An experienced provider who seems to run through the motions. Clinically skilled but probably overworked. She was very sought after and had a waitlist for appointments. My perception was that she had her routine and wanted to go through the motions.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Be prepared to wait for an Appt. Once you are in, then it’s much easier to be seen. I felt like the treatment wasn’t as personalized as I would like and they wanted to just keep trying different things. Their approach was very conservative.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
There were times where it seemed that she didn’t remember my case or background information. At one point I was kept waiting to meet with her for 30 minutes and could hear myself referred to by symptoms and age and not name from the next room “that one with the stim meds and unexplained infertility” etc.
Describe your experience with the nursing staff.
The amount of information received varied depending on which nurse you had for the day. Jodi was very organized and helpful with all of the scheduling and medication ordering.
Describe your experience with Advanced Reproductive Medicine (U of CO).
Location is strange and is just in an office building. They do NOT do IVF at their practice. This is misleading. You must travel to Denver for those services but this is in no way stated until you are already well into receiving care.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
Our insurance did not cover anything outside of times intercourses which was a factor when choosing what treatments to pursue.
3
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 34
Treated
2011 - 2013
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Other
10
10
Dr. Murray was amazing. She really talked me through everything and she took into consideration my feelings and what I wanted and how I wanted to proceed in terms of treatment plans....I suffer from PCOS so they had to watch for OHSS. So they did entry of monitoring. I was surprised when they for 21 eggs. 17 fertilized through icsi and 8 made it to 5 day blasts.
I think their team [at Advanced Reproductive Medicine (U of CO)] of embryologists are wonderful. Very skilled. They have two locations, one in Colorado Springs and one in Denver. All retrieval and transfers are done up in Denver. But all monitoring can be done in Colorado Springs which was convenient to me. They really try to help make sure they are using what insurance benefits are available. And if there are any trials or anything to try those as well.
Age
32 - 34
Treated
2011 - 2013
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Other
10
10
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray really does recommend what she thinks is best but if you have other feelings she will listen and take your wants into consideration as well.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
As with the entire journey, be your own best advocate. Be educated and if you feel you should be taking a more or less aggressive course of treatment say something.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray was amazing. She really talked me through everything and she took into consideration my feelings and what I wanted and how I wanted to proceed in terms of treatment plans.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
I suffer from PCOS so they had to watch for OHSS. So they did entry of monitoring. I was surprised when they for 21 eggs. 17 fertilized through icsi and 8 made it to 5 day blasts.
Describe your experience with your nurse at Advanced Reproductive Medicine (U of CO). (Assigned nurse: Jodi McFarland )
The staff is amazing at the office. I had grown close to many. A few of the girls even held the local Resolve infertility support group which provided me with all the support I needed through many difficult times.
Describe your experience with Advanced Reproductive Medicine (U of CO).
I think their team of embryologists are wonderful. Very skilled. They have two locations, one in Colorado Springs and one in Denver. All retrieval and transfers are done up in Denver. But all monitoring can be done in Colorado Springs which was convenient to me. They really try to help make sure they are using what insurance benefits are available. And if there are any trials or anything to try those as well.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
I believe my IVF cycle was around $15,000 with meds and embryo storage. IUI cycles were around $3,000 with meds.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

7
9
Age
30 - 32
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
9 IUI
Diagnosis
Anovulation, PCOS, Unexplained
7
9
She [Dr. Serena Dovey] was very helpful and understanding. Always answered all our questions, even if they seemed redundant. She listened to both my husband and I. Even if I saw Another doctor in the clinic, she would still follow up.... Dr Dovey listened to what we needed and was cautious with each treatment cycle.
They [Advanced Reproductive Medicine U of CO- Colorado Springs] were always able to get us in and answer any questions we had. Bring your questions with you to each appointment. Just like most doctors offices, the wait time is sometimes long. The nurses were very helpful and encouraging.... When we lost our pregnancy, they were very helpful and understanding of the process. They regularly checked on us.
Age
30 - 32
Treated
2015 - 2017
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
9 IUI
Diagnosis
Anovulation, PCOS, Unexplained
7
9
How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
She was very helpful and understanding. Always answered all our questions, even if they seemed redundant. She listened to both my husband and I. Even if I saw Another doctor in the clinic, she would still follow up.
What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?
Take your time and ask all the questions. Come with questions to each appointment.
During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
When we lost our pregnancy, they were very helpful and understanding of the process. They regularly checked on us.
Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
Dr Dovey listened to what we needed and was cautious with each treatment cycle.
Describe your experience with the nursing staff.
They were always available and were encouraging after our loss. Going to get blood work every week, they would remember me and Ben encouraging.
Describe your experience with Advanced Reproductive Medicine (U of CO).
They were always able to get us in and answer any questions we had. Bring your questions with you to each appointment. Just like most doctors offices, the wait time is sometimes long. The nurses were very helpful and encouraging.
Describe the costs associated with your care under Serena Dovey at Advanced Reproductive Medicine (U of CO).
All diagnostics tests were covered by insurance including laporoscopy. IUI and meds were not covered so paid out of pocket.
Describe Serena Dovey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
We did not do IVF.
7
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
IUI
Diagnosis
PCOS
10
10
When I said I wanted to do IUI, she [Dr. Dovey] didn't question that. She accepted our choice and we made a plan...With my history with PCOS and clomid, she suggested we use letrazole and booster shots...She really reviewed our history before each visits. She obviously cares and gives us information in easy to digest ways. She explains it fully, and never rushes me during appointments. I feel very comfortable with her, and feel understood...She is a very kind lady, who really takes the time to fully explain all the details of my health issues, the IUI process, and everything in between. I never feel rushed with her. I am so thankful to feel understood and cared about.
It's a relatively small clinic [University of Colorado: Advanced Reproductive Medicine] , so I interact with most of the staff at each visit. They are kind and compassionate. they keep me chatting, which I find helpful during this stressful time...We are paying cash, and they offer a 40% discount for cash patients...They are easy to work with. Clear in instructions. And straightforward.
Age
33
Treated
2017
Success with this Doc
Yes
Race
European, East Asian
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IUI
Diagnosis
PCOS
10
10
How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
She really reviewed our history before each visits. She obviously cares and gives us information in easy to digest ways. She explains it fully, and never rushes me during appointments. I feel very comfortable with her, and feel understood.
During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
She is a very kind lady, who really takes the time to fully explain all the details of my health issues, the IUI process, and everything in between. I never feel rushed with her. I am so thankful to feel understood and cared about.
Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
With my history with PCOS and clomid, she suggested we use letrazole and booster shots. Because we've done so many rounds of clomid without success, she is starting us at the middle dosage of letrazole. I am so glad to not feel like we're wasting a month of time on a lower dosage. When I said I wanted to do IUI, she didn't question that. She accepted our choice and we made a plan.
Describe your experience with the nursing staff.
It's a relatively small clinic, so I interact with most of the staff at each visit. They are kind and compassionate. they keep me chatting, which I find helpful during this stressful time.
Describe your experience with Advanced Reproductive Medicine (U of CO).
They are easy to work with. Clear in instructions. And straightforward.
Describe the costs associated with your care under Serena Dovey at Advanced Reproductive Medicine (U of CO).
We are paying cash, and they offer a 40% discount for cash patients. I appreciate that greatly!
10
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
1
Age
24 - 25
Treated
2018 - 2019
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Unexplained
4
1
She [Dr. Murray] took the time to personally do my ultrasounds and explain things to me... Towards the end I didn't see her much. Some of her comments had set me off a little. She said quite a few times at the start of my 3rd cycle, "just get pregnant this time" or things along those lines. She was very good at explaining things and making sure I knew what to expect....1st cycle: 50 units of follistim for 12 nights with trigger. 1 18mm follicle 2nd cycle: 75 units of follistim for 11 days with trigger.
Had a bad experience with nurses [Advanced Reproductive Med (U of CO)]. Had to correct the information they told me multiple times and were completely insensitive... Billing was easy. Great location. Generally they were delayed. Nursing assistants were amazing. Took a while to get a call back. Wish they would be better about being timely. Clean offices. Good ultrasound tech
Age
24 - 25
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Unexplained
4
1
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
She was good. Towards the end I didn't see her much. Some of her comments had set me off a little. She said quite a few times at the start of my 3rd cycle, "just get pregnant this time" or things along those lines. She was very good at explaining things and making sure I knew what to expect.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Do your research
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
She took the time to personally do my ultrasounds and explain things to me
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
1st cycle: 50 units of follistim for 12 nights with trigger. 1 18mm follicle 2nd cycle: 75 units of follistim for 11 days with trigger. 2 mature follicles 3rd cycle: 75 units for 11 days. 1 mature follicle
Describe your experience with the nursing staff.
Had a bad experience with nurses. Had to correct the information they told me multiple times and were completely insensitive
Describe your experience with Advanced Reproductive Medicine (U of CO).
Billing was easy. Great location. Generally they were delayed. Nursing assistants were amazing. Took a while to get a call back. Wish they would be better about being timely. Clean offices. Good ultrasound tech
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
Costs of those were covered. An ultrasound runs about $250
What specific things went wrong at Advanced Reproductive Medicine (U of CO)?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
4
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Treatment
5 Fertility Medications
Diagnosis
Endometriosis, Male Factor, PCOS
10
10
Very heartwarming experience with her [Dr. Shona Murray]. I felt listened to and she shows compassion. I always left my visits feeling good and knew what to expect next. My husband felt better about Dr Murray then anyone else we had seen... She was the best doctor I have seen to date . She was personable and blunt and gave me all the information I needed
The nurses [at Univ of CO- CO Springs] were awesome and saved me from hitting my head when I passed out while drawing blood... A weakness would be when we tried to get in to the male infertility doctor in Denver. That process took a long time. And we haven’t finished that process and my husband is deploying so now we will have to wait another seven months. But this clinic is great we love going there.
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 Fertility Medications
Diagnosis
Endometriosis, Male Factor, PCOS
10
10
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Very heartwarming experience with her. I felt listened to and she shows compassion. I always left my visits feeling good and knew what to expect next. My husband felt better about Dr Murray then anyone else we had seen
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Ask questions. Have everything written down
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
She was the best doctor I have seen to date . She was personable and blunt and gave me all the information I needed
Describe your experience with the nursing staff.
The nurses were awesome and saved me from hitting my head when I passed out while drawing blood
Describe your experience with Advanced Reproductive Medicine (U of CO).
A weakness would be when we tried to get in to the male infertility doctor in Denver. That process took a long time. And we haven’t finished that process and my husband is deploying so now we will have to wait another seven months. But this clinic is great we love going there.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
I don’t remember what everything cost but all together with me and my husband it was going to cost around 28,000
What specific things went wrong at Advanced Reproductive Medicine (U of CO)?
  • Failed to call with results
Describe the specific things that went wrong at Advanced Reproductive Medicine (U of CO).
Nothing went wrong
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2018
Success with this Doc
?
Treatment
IVF
Diagnosis
10
10
Dr. Murray is very professional and very patient with me. I say this because I can ask a lot of questions. She is very nice and ensures that I fully understand everything. She keeps up on new news that comes out and informs you of the possible outcomes...She goes into depth and takes her time
The clinics employees are all great and show compassion for everyone. The staff [at Advanced Reproductive Medicine] ensures that everything is taken care of and you understand before leaving. For new patients just make sure you have insurance Information and or referrals before starting anything...Dr. Murray is very professional and very patient with me. I say this because I can ask a lot of questions. She is very nice and ensures that I fully understand everything. She keeps up on new news that comes out and informs you of the possible outcomes.
Age
33
Treated
2018
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
10
How was your experience with Shona Murray at Advanced Reproductive Medicine (U of CO)?
Dr. Murray is very professional and very patient with me. I say this because I can ask a lot of questions. She is very nice and ensures that I fully understand everything. She keeps up on new news that comes out and informs you of the possible outcomes.
What's one piece of advice would you give a prospective patient of Shona Murray at Advanced Reproductive Medicine (U of CO)?
Be very open for the best results.
During treatment, were you treated like a number or a human with Shona Murray at Advanced Reproductive Medicine (U of CO)?
She goes into depth and takes her time to ensure you understand the process and what's going on.
Describe the protocols Shona Murray used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
I am currently see her and I am trying to get the money together to move forward.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinics employees are all great and show compassion for everyone. The staff ensures that everything is taken care of and you understand before leaving. For new patients just make sure you have insurance Information and or referrals before starting anything.
Describe the costs associated with your care under Shona Murray at Advanced Reproductive Medicine (U of CO).
I am still in the middle of figuring out financing. Out of pocket I believe is $14,000 plus roughly $5000 for medications and $5400 for genetic testing.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Shona Murray at Advanced Reproductive Medicine (U of CO).

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31
Treated
2018
Success with this Doc
Yes
Treatment
IUI
Diagnosis
Male Factor
10
10
Dr. Magarelli took the time to understand our frustration with other clinics, and made sure we didn't experience those same things.... He's straight to the point and doesn't beat around the bush. He cares about how you feel but never baby's you. I appreciated the quick responses he had for the questions I couldn't get answers to from other clinincs.... He'll tell you like it is and won't b.s. you.
Clinic team [Advanced Reproductive Medicine] is friendly and supportive. Only thing I would ask is to have the information relayed to us as early as possible. The portal worked well for us, but sometimes I felt like the clinic team was so busy and I would get info back later than what I wanted....Our IUI treatment was covered by insurance mostly, but it was only $750.... She [nurse] has a wealth of information about medications and procedures. I had all of my questions answered.
Age
31
Treated
2018
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Male Factor
10
10
How was your experience with Paul Magarelli at Advanced Reproductive Medicine (U of CO)?
He's straight to the point and doesn't beat around the bush. He cares about how you feel but never baby's you. I appreciated the quick responses he had for the questions I couldn't get answers to from other clinincs.
What's one piece of advice would you give a prospective patient of Paul Magarelli at Advanced Reproductive Medicine (U of CO)?
He'll tell you like it is and won't b.s. you.
During treatment, were you treated like a number or a human with Paul Magarelli at Advanced Reproductive Medicine (U of CO)?
Dr. Magarelli took the time to understand our frustration with other clinics, and made sure we didn't experience those same things.
Describe your experience with your nurse at Advanced Reproductive Medicine (U of CO). (Assigned nurse: Carla)
Like Dr. Mag, she was knowledgeable and also did not baby us. She told us exactly what we needed to do and when we needed to do it. She has a wealth of information about medications and procedures. I had all of my questions answered.
Describe your experience with Advanced Reproductive Medicine (U of CO).
Clinic team is friendly and supportive. Only thing I would ask is to have the information relayed to us as early as possible. The portal worked well for us, but sometimes I felt like the clinic team was so busy and I would get info back later than what I wanted.
Describe the costs associated with your care under Paul Magarelli at Advanced Reproductive Medicine (U of CO).
Our IUI treatment was covered by insurance mostly, but it was only $750.
10
Doctor
Paul Magarelli
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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