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Arizona Associates for Reproductive Health
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Genetic counseling
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Coordinating at-home nursing
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Providing backup medication
Chandler (Closed)
595 North Dobson Road
Chandler, AZ 85224
(480) 946-9900
Gilbert
3885 South Val Vista Drive
Gilbert, AZ 85297
(480) 946-9900
Phoenix (Closed)
2222 East Highland Avenue
Phoenix, AZ 85016
(480) 946-9900
Scottsdale
8573 East Princess Drive
Scottsdale, AZ 85255
(480) 946-9900
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13 assessments
7
Age
40
Treated
2018
Success with this Doc
?
Treatment
IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
7
Weakness is their [AZ Associates for Reproductive Health] phone system. You have to know the extensions to the front desk or anyone otherwise you're automatically sent to a recording service. It's frustrating for sure. Another weakness is their 3rd party billing company sends bills automatically even if they are paid before the bills are sent. I have had to call to make sure it has been paid and cleared in their system and they always verify even though I receive the same bill after payment. There's a disconnect or way too long a time lapse between them and their billing company.
+ Read more
Age
40
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
7
Describe your experience with Arizona Associates for Reproductive Health.
Weakness is their phone system. You have to know the extensions to the front desk or anyone otherwise you're automatically sent to a recording service. It's frustrating for sure. Another weakness is their 3rd party billing company sends bills automatically even if they are paid before the bills are sent. I have had to call to make sure it has been paid and cleared in their system and they always verify even though I receive the same bill after payment. There's a disconnect or way too long a time lapse between them and their billing company.
Clinics strength is they have an amazing lab with a lab director and I think this is probably more important than the doctor when it comes to IVF. I had lots of trouble in the beginning with communication and timing but when it came down to actual egg retrieval procedure and reports from the lab, it was all smooth and excellent.
The offices are always clean and the operating room and lab are all in the same building which is convenient.
During treatment, were you treated like a number or a human with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel was very careful not to get my hopes up on starting with IVF immediately as we awaited insurance approval. His support staff are great, but there's a lot of time delay in getting things done and communication was not good in the beginning. I did not feel like a number, because he definitely did not rush things but at times I did not feel like a human being, because he is very insistent on getting things done by a checklist of requirements that seemed never-ending and almost impossible to meet. He is very professional and I appreciate his knowledge and professionalism.
Describe your experience with your nurse at Arizona Associates for Reproductive Health. (Assigned nurse: Bonnie)
There was a lot of miscommunication in the beginning with the staff and me. It got better after I expressed my dissatisfaction. One big thing was in the beginning the nurse told me my blood work was all good to move forward and when I went for the appointment the Dr. told me it was not so that was another delay and a big waste of time and resources for both myself and the clinic because they did an unnecessary ultrasound since they had my results and could have avoided the ultrasound. They did not bill me for that visit because I complained about it. That was a huge mistake but nothing like that has happened again after I made sure to follow up on my own results and understand what the lab tests meant on my own.
The nursing staff personally are wonderful and friendly and have dealt with me on my worst days with compassion and empathy so that always made me feel better. This journey is stressful and the hormones magnify the emotions so I'm sure they deal with it all but they have handled me in an excellent manner when it comes to emotionally and the stress.
What specific things went wrong at Arizona Associates for Reproductive Health?
- Failed to call with results
- Failed to inform you of changes in protocol
- Provided conflicting information
How was your experience with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel is very straight-forward and almost discouraging in setting expectations for success. He was set on not beginning the process for egg retrieval until my thyroid hit a certain number, but I read the studies he sent me and showed him that my thyroid level was good for egg retrieval and so he finally agreed to go forward after months of delay based on that. Since he agreed with me, he was very clear to warn that we may have no eggs much less embryos since we went forward without reaching his ideal thyroid number. I acknowledged his warning and we went forward and I now have 4 frozen embryos. He is a nice man and very knowledgeable but stubborn and very much "by the book" which is both good and bad. He is always very professional and courteous when I see him.
What's one piece of advice would you give a prospective patient of Ketan Patel at Arizona Associates for Reproductive Health?
Be patient but also advocate for yourself.
Describe the protocols Ketan Patel used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
I was on 150 menopur and 300 gonal-f for 10 days and then 10,000 hcg trigger. It effectively allowed us to successfully create 4 frozen embryos.
Describe the costs associated with your care under Ketan Patel at Arizona Associates for Reproductive Health.
I don't know because we have insurance coverage. This clinic is part of the centers of excellence. We have spent most of our deductible from our visits and fertility medication.
Describe Ketan Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arizona Associates for Reproductive Health.
He is a one embryo only transfer doctor.
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3
Age
29
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
3
The nursing staff [at Arizona Associates for Reproductive Health] was kind and friendly. No complaints there.... The front office woman is phenomenal. She is really compassionate and nice to speak to. The office is small and needs some updating /refurbishing.... I did three IUI's with Dr. Patel. The first round I took Clomid, had three follicles grow but my lining was thin. The next round I was switched to Femara, had two follicles grow, good lining but still negative result. The third IUI was canceled due to a cyst, so we tried again the next month and only had one follicle grow. Also a negative result.
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
3
Describe your experience with Arizona Associates for Reproductive Health.
The front office woman is phenomenal. She is really compassionate and nice to speak to. The office is small and needs some updating /refurbishing.
During treatment, were you treated like a number or a human with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel was always cold toward me. In fact, he was much warmer and made a lot more eye contact with my husband. Every time he came into a monitoring appointment or an actual IUI, he had forgotten when he last saw me and how many IUI's I had already done. He also forgot what information he had told me at the last appointment. He never stayed long enough to answer my questions and actually made a comment to me about the amount of questions I had the one time he listened to them.
Describe your experience with the nursing staff.
The nursing staff was kind and friendly. No complaints there.
How was your experience with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel seemed to not care about me or the situation I was in. He was very cold when telling my husband and I that we had a less than 5% chance of ever conceiving naturally. He had absolutely no opinion or suggestions as to what vitamins and supplements I should be taking to increase my chances and improve egg quality. When he spoke to us, he talked to and made eye contact with my husband but rarely with me, even though the treatment was centered around me! He didn't seem to care about the results of each treatment. There was no way I would have stayed and done ivf with him.
What's one piece of advice would you give a prospective patient of Ketan Patel at Arizona Associates for Reproductive Health?
He is the typical cold, no bedside manner doctor. If you want a doctor that shows little compassion and just focuses on treating you, he's your guy. If you want anything more, go somewhere else.
Describe the protocols Ketan Patel used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
I did three IUI's with Dr. Patel. The first round I took Clomid, had three follicles grow but my lining was thin. The next round I was switched to Femara, had two follicles grow, good lining but still negative result. The third IUI was canceled due to a cyst, so we tried again the next month and only had one follicle grow. Also a negative result.
Describe the costs associated with your care under Ketan Patel at Arizona Associates for Reproductive Health.
The IUI's totaled to about $1200 for each one.
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4
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Unexplained
4
At the time the clinic [AZ Associates for Reproductive Health] was short staffed on nursing staff, so the nurses were quite busy juggling a lot of moving parts. This ultimately was a reason we decided to seek a second opinion and go with a different clinic. IVF is a very detailed and delicate process that requires a lot of attention and it made me nervous to think Im shelling out a ton of money to possibly fall through the cracks.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Unexplained
4
Describe your experience with Arizona Associates for Reproductive Health.
At the time when we were with AARH we were told 3 IUI's and if no success we could move onto IVF. Well three unsuccessful IUI's we sat down to discuss our next steps, we were quoted a $30,000 price tag without medications. We were not surprised by this and willing to still pursue treatment with the clinic. However we were told we would need to wait an additional three months prior to starting a cycle due to staffing issues. I work as a nurse, I am very familiar with staffing issues, it seems a little crazy to give that much money and be told to wait even more after you've been waiting for so long, my patience was growing very thin. Im sure they probably have straightened everything out now considering this was roughly three years ago. Strengths definitely is Dr. Johnson's warm, compassionate bedside manner, this is a hard process to go through and to have someone be kind and understand what youre feeling is truly priceless.
During treatment, were you treated like a number or a human with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson was our first infertility doctor. He treated us like a human, was so patient, kind, and compassionate. He did what many people who try to understand infertility but fall short in, he validated everything we were feeling. He took his time explaining every detail with us, which was so important at the beginning of this difficult process.
Describe your experience with the nursing staff.
At the time the clinic was short staffed on nursing staff, so the nurses were quite busy juggling a lot of moving parts. This ultimately was a reason we decided to seek a second opinion and go with a different clinic. IVF is a very detailed and delicate process that requires a lot of attention and it made me nervous to think Im shelling out a ton of money to possibly fall through the cracks.
What specific things went wrong at Arizona Associates for Reproductive Health?
- Failed to call with results
- Provided conflicting information
How was your experience with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson was so kind and caring, I would cry at every appointment and he took the time to listen. His approach was positive and warm, he didn't provide any false hope to us when things looked grim. He was accommodating with our schedules for monitoring and the IUIs we did with him.
What's one piece of advice would you give a prospective patient of Mark Johnson at Arizona Associates for Reproductive Health?
He is very kind and compassionate, has a great bedside manner for such a difficult time.
Describe the protocols Mark Johnson used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
We did one HSG to ensure my tubes were open due to the fact I have mild endometriosis, three IUI's with Dr. Johnson, and one timed intercourse, because I responded well to clomid and had plenty of follicles being produced. And my husbands semen analysis had good numbers too post wash. However we never got pregnant via IUI's/TI with Dr. Johnson.
Describe the costs associated with your care under Mark Johnson at Arizona Associates for Reproductive Health.
Luckily all my IUI's were covered by my insurance all I had to pay for was meds think it was like $300 for Clomid and Ovidrel trigger.
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2
Age
28
Treated
2015
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Male Factor
2
The billing department [at Arizona Associates for Reproductive Health] is a nightmare. It is extremely difficult to get a call back from them. I remember that they were understaffed and that much of the billing was falling to one individual who was well-intentioned but under-resourced... I was also still dealing with billing issues many months after leaving the clinic...There seems to be a lot of turn over in the nursing staff.
+ Read more
Age
28
Treated
2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Male Factor
2
Describe your experience with Arizona Associates for Reproductive Health.
This clinic cannot process paperwork! The billing department is a nightmare. It is extremely difficult to get a call back from them. I remember that they were understaffed and that much of the billing was falling to one individual who was well-intentioned but under-resourced. I did have to escalate my concerns to a clinic director at one point. I was also still dealing with billing issues many months after leaving the clinic. I did not receive a bill for our initial consultation until nearly one year after the consult occurred. (They told me this was my insurance company's fault, however I've never, ever seen any of my insurance companies take that long to process a claim, so I am doubtful that the insurance was completely to blame.) When you do call the billing department be prepared for very long hold times.
During treatment, were you treated like a number or a human with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson was very caring and took ample time to speak with us. He was our first experience with an infertility doctor and he was very kind and optimistic.
Describe your experience with the nursing staff.
There seems to be a lot of turn over in the nursing staff. They weren't particularly memorable to me. I do remember some difficulty getting through to them on the phone.
What specific things went wrong at Arizona Associates for Reproductive Health?
- Lost paperwork
- Failed to order appropriate test
How was your experience with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson is an excellent doctor. He is very warm and compassionate. However, I would be reluctant to refer friends to him for two reasons. 1) He neglected important blood work for me. He did not test my AMH level, which indicates ovarian reserve. I spent several months in his care never knowing that my ovarian reserve was low. I didn't find out until I moved states and switched doctors. 2) He seemed to understate our fertility diagnosis. On our first visit he told us "I see no reason why you won't walk out of here pregnant." Well, it's been two years of constant treatments, two different procedures for my husband, and we still aren't pregnant. I think if he's initial work-up had been more thorough we would have had a better understanding of our fertility situation.
What's one piece of advice would you give a prospective patient of Mark Johnson at Arizona Associates for Reproductive Health?
Sometimes you may need to steer the conversation to the answers you need. I noticed that he dodges difficult questions with humor at times. For example I asked him why our IUI cycle had failed and he said "well it's dark in there and sperm can't see." This would have been a great opportunity to dig deeper into our sperm quality. He does seem willing to answer questions though, so I would simply recommend being very direct if you are looking for concrete answers.
Describe the protocols Mark Johnson used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
We used clomid at half the standard starting dose for two of my cycles. (I believe it was 25 mg rather than 50mg, but I'm not certain) His rationale was that he wanted to be sure I didn't over stimulate, causing the cycle to be cancelled since he wouldn't perform the IUI if there were more than 2-3 mature follicles. The second round of clomid I only had 1 mature follicle and had cyst during my next baseline after that cycle failed. He switched me to femara and I had a better response and less side effects on that medication.
Describe the costs associated with your care under Mark Johnson at Arizona Associates for Reproductive Health.
$500 for IUI procedure, $200-300 per ultrasound (two per cycle)
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10
Age
42 - 48
Treated
2005 - 2011
Success with this Doc
Yes
Treatment
12 IUI, 2 IVF, Donor Sperm
Diagnosis
—
10
The doctors and nurses are top notch. And their embryologist is absolutely excellent. This makes a huge difference in a fertility clinic. I highly recommend AZARH to anyone needing assistance with fertility treatment...He [Dr. Patel] was fairly straight forward with me, because I was older my changes were less, but he was still hopeful and aggressive with his treatment. And he did things because of medical knowledge and experience. I was very pleased with his overall approach and his results.
+ Read more
Age
42 - 48
Treated
2005 - 2011
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
12 IUI, 2 IVF, Donor Sperm
Diagnosis
—
10
Describe your experience with Arizona Associates for Reproductive Health.
The doctors and nurses are top notch. And their embryologist is absolutely excellent. This makes a huge difference in a fertility clinic. I highly recommend AZARH to anyone needing assistance with fertility treatment.
During treatment, were you treated like a number or a human with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel was very open to my trying to conceive as a single woman. I felt he genuinely wanted me to have a child, but given that I was older was very clear about my changes. But he also kept me hopeful that I would achieve success. I loved that he took the time to explain everything to me clearly and made sure I understood what everything was for and what the results meant.
How was your experience with Ketan Patel at Arizona Associates for Reproductive Health?
I genuinely got to know and admire Dr. Patel. He was extremely caring and very good at what he did. He adjusted his treatment in response to my body's reaction to previous cycles. He was very abreast of the latest in fertility treatments and actually the cycle I got pregnant he was trying a different approach because of things he had just read about in the medical journals. I do and have recommended Dr. Patel to friends.
What's one piece of advice would you give a prospective patient of Ketan Patel at Arizona Associates for Reproductive Health?
Listen to him. He knows his stuff. He was fairly straight forward with me, because I was older my changes were less, but he was still hopeful and aggressive with his treatment. And he did things because of medical knowledge and experience. I was very pleased with his overall approach and his results.
Describe Ketan Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arizona Associates for Reproductive Health.
I had failed to conceive several times, IUI and IVF, because I was older and was using donor sperm. My eggs appeared good, though, so he was willing to help me. I was very lucky when two of my embryos took.
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9
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS
9
I enjoyed the clinic [AZ Associates for Reproductive Health-Scottsdale]. They were very organized, clean, and welcoming. I felt comfortable whenever I was there and trusted that they were handling everything correctly. I appreciated that they worked with an acupuncturist and allowed him to be present the day is the transfer.... The nurses were amazing and compassionate and made up for Dr. Patel’s missing emotion and compassion throughout the process. They really complemented each other.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS
9
Describe your experience with Arizona Associates for Reproductive Health.
I enjoyed the clinic. They were very organized, clean, and welcoming. I felt comfortable whenever I was there and trusted that they were handling everything correctly. I appreciated that they worked with an acupuncturist and allowed him to be present the day is the transfer.
During treatment, were you treated like a number or a human with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel is a very busy man, because he is so good at what he does. He often was short and consise with what he was saying, but whenever i had further questions, he did take the time to answer them.
Describe your experience with your nurse at Arizona Associates for Reproductive Health. (Assigned nurse: Tabitha)
The nurses were amazing and compassionate and made up for Dr. Patel’s missing emotion and compassion throughout the process. They really complemented each other.
How was your experience with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel is an incredible doctor. I trust him tremendously. At first I struggled with him because he is not very emotional, however once I realized how knowledgeable he was, that no longer mattered to me. We had several setbacks due to my bodies response to the medicines, and i appareciated his honesty and the way he led us thru that time.
What's one piece of advice would you give a prospective patient of Ketan Patel at Arizona Associates for Reproductive Health?
If you need an emotional doctor, he may not be the right fit.
Describe Ketan Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arizona Associates for Reproductive Health.
Dr. Patel prefers to transfer one embryo I believe.
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3
Age
36
Treated
2017
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Male Factor
3
This clinic [AZ Assoc Repro Health] appears at first to give quality service, but on subsequent visits I heard the office staff making derisive comments about clients who were calling in, saying there being irrational or hysterical. This made me trust the clinic less...My nurse was a clear communicator and answered questions fully....This clinic just did not make our treatments a priority when it became clear we would need to work on getting funding at each stage.
+ Read more
Age
36
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
Male Factor
3
Describe your experience with Arizona Associates for Reproductive Health.
This clinic appears at first to give quality service, but on subsequent visits I heard the office staff making derisive comments about clients who were calling in, saying there being irrational or hysterical. This made me trust the clinic less.
During treatment, were you treated like a number or a human with Mark Johnson at Arizona Associates for Reproductive Health?
I felt like a human when this doctor called me personally. I did not like when they couldn't make time to schedule my procedures because they did not plan it correctly.
Describe your experience with your nurse at Arizona Associates for Reproductive Health. (Assigned nurse: Corinne)
My nurse was a clear communicator and answered questions fully.
What specific things went wrong at Arizona Associates for Reproductive Health?
- Provided conflicting information
How was your experience with Mark Johnson at Arizona Associates for Reproductive Health?
I felt that this doctor took a personal interest in my case, calling me personally and addressing issues. However this doctor did not display a sense of urgency or timeliness about my treatments, so I eventually left this clinic.
What's one piece of advice would you give a prospective patient of Mark Johnson at Arizona Associates for Reproductive Health?
Ask for a clear timeline and follow up if they are not making timely progress on your insurance or treatments.
Describe the protocols Mark Johnson used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
The treatment strategies used were appropriate but they did not take a proactive role in managing our care.
Describe the costs associated with your care under Mark Johnson at Arizona Associates for Reproductive Health.
The costs of care were approx said to be $17k for IVF.
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10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
I loved my nurses [at Arizona Associates for Reproductive Health]! They were always warm and friendly, they made me feel like we were a team. We were all in it together. I miss seeing them, to be honest.... [They were] Usually on time, never had to wait too long Worked with you on payments... Dr. Patel and his staff were always personable and warm, I never felt like a number. I had to remind them of certain things, like my age and a few background details, but I expected that.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Arizona Associates for Reproductive Health.
Usually on time, never had to wait too long
Worked with you on payments
During treatment, were you treated like a number or a human with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel and his staff were always personable and warm, I never felt like a number. I had to remind them of certain things, like my age and a few background details, but I expected that.
Describe your experience with the nursing staff.
I loved my nurses! They were always warm and friendly, they made me feel like we were a team. We were all in it together. I miss seeing them, to be honest.
How was your experience with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel is a wonderful doctor. He is straight forward, but not harsh. He is not a hand holder, but always made me feel comfortable. He is brilliant and I trust him implicitly. He had a game plan from our first meeting, which made me feel confident we were right to change doctors.
What's one piece of advice would you give a prospective patient of Ketan Patel at Arizona Associates for Reproductive Health?
This is an extremely emotional time. Dr. Patel is not your shoulder to cry on. He is going to be straight forward and serious about your treatment. Trust him.
Describe the protocols Ketan Patel used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
I can't remember anything out of the norm for an IVF cycle (I did Google the drugs I was ion and nothing came up as abnormal).
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9
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor
9
Scheduling can be hard [at AZ Associates for Reproductive Health] , so it's best if you can be flexible about which location you go to. Mostly great. There was one woman who would answer phones who was very rude. But mostly his staff was great and even took calls on the weekends...I think the total cost for one IUI cycle was about $1100
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Race
Ashkenazi Jewish, Middle Eastern
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Male Factor
9
Describe your experience with Arizona Associates for Reproductive Health.
Scheduling can be hard, so it's best if you can be flexible about which location you go to.
During treatment, were you treated like a number or a human with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson spent a lot of time consulting with us and learning about our experience with infertility. He was very warm and personable. He was also easy to reach with questions along the way.
Describe your experience with the nursing staff.
Mostly great. There was one woman who would answer phones who was very rude. But mostly his staff was great and even took calls on the weekends.
How was your experience with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson experienced infertility personally, so he gets it. He was thorough and compassionate, but also realistic. We felt informed and safe. We also liked that Dr. Johnson had us do genetic screening which was useful.
What's one piece of advice would you give a prospective patient of Mark Johnson at Arizona Associates for Reproductive Health?
Be prepared to do the genetic screening- this is important to Dr. Johnson. He really wants a clear picture of your situation before proceeding.
Describe the protocols Mark Johnson used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
We did a monitored cycle with femara, then a trigger shot for ovulation followed by IUI. We also discussed moving on to IVF next.
Describe the costs associated with your care under Mark Johnson at Arizona Associates for Reproductive Health.
I think the total cost for one IUI cycle was about $1100
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10
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Dr. Patel knew who I was and saw me on each visit. He was not rushed and took his time with me...[The nursing staff] remembered me and my story.
+ Read more
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, were you treated like a number or a human with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel knew who I was and saw me on each visit. He was not rushed and took his time with me.
Describe your experience with the nursing staff.
They remembered me and my story.
How was your experience with Ketan Patel at Arizona Associates for Reproductive Health?
He is an extraordinary physician. I trusted him entirely. I like that he was brutally honest with me that my chances of conceiving were small but also gave me enough hope to keep trying. He told me "I've seen miracles happen" - and my son was our miracle.
What's one piece of advice would you give a prospective patient of Ketan Patel at Arizona Associates for Reproductive Health?
Ask questions if you don't understand. The medical terminology and his explanations were sometimes hard to follow, but I followed up with questions to my satisfaction.
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N/A
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
N/A
Dr Johnson saw me at every appointment (unless it was just blood work) and did all monitoring and procedures. He and his staff new me by name and were interested in getting to know me and my husband. I felt like they truly cared and were personally invested in my success.
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Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
N/A
During treatment, were you treated like a number or a human with Mark Johnson at Arizona Associates for Reproductive Health?
Dr Johnson saw me at every appointment (unless it was just blood work) and did all monitoring and procedures. He and his staff new me by name and were interested in getting to know me and my husband. I felt like they truly cared and were personally invested in my success.
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8
Age
34 - 35
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Other
8
Personal, compassionate. Excellent. Needs better understanding of bIlling issues but great overall....One big incident. Lab results weren't reviewed timely. When I went in for uterine resection surgery, I was informed that in addition to my septated uterus, I also had a balanced translocation, which changed the course of my treatment significantly. The surgery was canceled and rescheduled while I debated how to move forward.
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Age
34 - 35
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Other
8
Describe your experience with Arizona Associates for Reproductive Health.
Smaller, comfortable
During treatment, were you treated like a number or a human with Mark Amols at Arizona Associates for Reproductive Health?
Personal, compassionate
Describe your experience with the nursing staff.
Accessible.
What specific things went wrong at Arizona Associates for Reproductive Health?
- Failed to call with results
- Lost results
- Failed to convey critical information
How was your experience with Mark Amols at Arizona Associates for Reproductive Health?
Excellent. Needs better understanding of bIlling issues but great overall.
What's one piece of advice would you give a prospective patient of Mark Amols at Arizona Associates for Reproductive Health?
Check your insurance coverage
Describe the costs associated with your care under Mark Amols at Arizona Associates for Reproductive Health.
Testing was covered. Any treatments were out of pocket.
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10
Age
28 - 29
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Male Factor
10
I don't really recall the nurses [at AZ Associates for Reproductive Health] except for drawing my blood or being present as a chaparone for US. Most of my interaction was with the doctor. I did not have any complaints about the nurses though.... We used clomid and then did 2 FSH injections after an ultrasound to help the follicles grow. We then went in for IUI, but the 1st time my ovulation fell on Thanksgiving and the office he was working at was closed, so we went the following day. I feel (after tracking my own ovulation for years) that we missed that ovulation. The following month, it was going to land on Christmas, so we did clomid and intercourse alone that month. The following month we did Clomid and 2 injections of Menopur, had the IUI on the correct day and got pregnant with our twin boys.
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Age
28 - 29
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor
10
Describe your experience with Arizona Associates for Reproductive Health.
I did not go to New Direction. I went to the clinic Dr Amols worked at before he opened this clinic. I do know that he opened this clinic because the one he worked for was ALL about the money and he didn't agree with that.
During treatment, were you treated like a number or a human with Mark Amols at Arizona Associates for Reproductive Health?
He really cares about his patients, always remembered me and my husband, had conversations dressed and in his office instead of an exam room. he also shared personal experiences to help me relate and see him as a person as well (you can tell he was a nurse before he became a doctor).
Describe your experience with the nursing staff.
I answered these questions positively, but I don't really recall the nurses except for drawing my blood or being present as a chaparone for US. Most of my interaction was with the doctor. I did not have any complaints about the nurses though.
How was your experience with Mark Amols at Arizona Associates for Reproductive Health?
Dr. Amols came up with a great plan according to what we could afford and what methods we did or did not want to use to treat our infertility. I knew wholeheartedly that he does what he does to help people get pregnant, not for the money. He is good at what he does medically, but still makes it a personal experience.
What's one piece of advice would you give a prospective patient of Mark Amols at Arizona Associates for Reproductive Health?
Share with him your thoughts and feelings. He really does listen to them.
Describe the protocols Mark Amols used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
We used clomid and then did 2 FSH injections after an ultrasound to help the follicles grow. We then went in for IUI, but the 1st time my ovulation fell on Thanksgiving and the office he was working at was closed, so we went the following day. I feel (after tracking my own ovulation for years) that we missed that ovulation. The following month, it was going to land on Christmas, so we did clomid and intercourse alone that month. The following month we did Clomid and 2 injections of Menopur, had the IUI on the correct day and got pregnant with our twin boys.
Describe the costs associated with your care under Mark Amols at Arizona Associates for Reproductive Health.
I do not recall, but I do remember that he did what he could to help keep treatment affordable.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arizona Associates for Reproductive Health.
No experience with this
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