Describe your experience with Arkansas Fertility Center.
The front desk staff and billing are so frustrating to work with. If you're trying to call and talk to a human, you won't. You'll have to leave a message and they will call you back. If you're in the middle of a cycle, the nursing staff is good at calling you back, but I had a billing issue and was call to PAY THEM and it took 2 weeks in order to get someone to call me back and get it all worked out.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
Dr Moutos isn't one to sit down and explain what is happening with you. He simply wants to get through the process and get things done. He's very competent and very good at what he does, but isn't typically going to look to the patient for insight or additional information.
Describe your experience with your nurse at Arkansas Fertility Center. (Assigned nurse: Debbie Stewart)
Debbie Stewart was the nurse that did the counseling and coordinated medications and dosages with me. I found her very informative, but very cold and businesslike. I flat out told her, "I understand that this is your job. You see women like me every single day and you deal with us all hopped up on hormones and depressed and crazy because we just got to have a baby. Today is just another day at work for you, but this (the IVF cycle) is all my dreams, all my savings and all my strength and I need to know you're taking it seriously and considering what I need specifically as an individual patient.
The nurse who was there for the retrieval and transfer (I don't remember her name and I really wish I did) was AMAZING. She was caring and considerate and had great bedside manner. She was exactly what I needed for a very stressful procedure (where, again, you're hopped up on hormones and not really thinking rationally).
How was your experience with Dean Moutos at Arkansas Fertility Center?
Dr. Moutos will do what he can in order to get the patient pregnant, but he doesn't take additional time to sit down with the patient and explain what the plan is or options in courses of action. I had to argue with him when he wanted to put me back on Clomid for an IUI when I had previously tried Clomid and didn't respond to it. He did finally check my records and move on to injectable medications (which worked), but not without me putting up a fight. Be confident and assertive around him and he will work for you. When we did the IVF, he was much more receptive.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Learn about your procedures. Ask lots of questions and if you're unsure about something, ask for clarification. This is your body, your dreams and (if insurance isn't covering procedures, like my situation) your money.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
We did 3 cycles on Femera with timed intercourse, 3 cycles on injectable medications with timed intercourse, 3 IUIs (with injectables) and finally IVF (with ICSI). Each time I was producing follicles, but no fertilization was happening. Sperm was testing off the charts great and nothing could be found wrong with me, so after all that we finally moved on to IVF and were successful.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
My doctor's office kindly offered a military discount for IVF at $10,000 (plus meds). This could increase if there were complications, but included start to finish of one cycle. Normally this cost is $12,500 for not military.
They charged a flat rate of $1,000 per IUI.
They did not offer any bundling services or shared responsibility promises.
All my medications were acquired through Freedom Pharmacy and paid directly to them.
Describe Dean Moutos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
Dr. Moutos originally was only going to allow us to transfer 2 embryos max, but our remaining embryo was finally catching up in development and the morning of the transfer, he said he'd let us transfer all 3. He said he didn't have much hope for the third embryo, but that it would do better in the body than out (as we were hoping to freeze some, but ended up not having any available). Out of the 3 transferred, we ended up with a singleton birth.