Arkansas Fertility Center

2 doctors work here

Strongly recommend: 47%Neutral: 23%Don't recommend: 30%7.2
47% strongly recommend
41 reviews
Operations
7.6
7.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.6
7.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.3
7.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.4
6.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
321
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Little Rock
9101 Kanis Road
Little Rock, AR 72205
501-801-1200

13 patient reviews filtered by:

6
6
Age 35
Treated 2020
Success w/ Doc No
3 IUI
1 IVF
Unexplained
East Asian
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
During my initial consultation, Dr. Moutos indicated with my age (34 at the time) and a high AMH level, he'd recommend eSET. After my egg retrieval, he let me choose to transfer either 1 or 2 embryo since we had 5 fertilized and surviving embryos on day 3 transfer...is more of a numbers guy, so if you value bedside manner with a warm personality a lot, he will likely disappoint you. Another example is after my first cycle was cancelled, Dr Moutos adjusted the treatment protocol, but I was still not responding well. He was honesty with his feedback that he's not sure why, but did not offer reassurance or alternative treatment plan. He's not one to sugar coat things and he spends very little time in his visits. I suspect it's because the clinic is very bus
Initial consultation [at Arkansas Fertility Center]: $250 IVF flat rate for monitoring, egg retrieval, and transfer: $11,000 (also including the initial blood work, HCG blood work, and semen analysis). If you're doing distant monitoring at Parkhill Fayetteville, the case flat rate is $8000...Their fee structure is fairly straightforward, so you know what to expect. Their staff is very nice in person. They offer distant monitoring for Northwest Arkansas area. Weakness: The clinic is very busy, which causes long wait time and you need to be proactive in terms of asking questions. Equipment may be a little ol
How was your experience with Dean Moutos at Arkansas Fertility Center?
In order to get IVF treatment, we were told we need an initial consultation with Dr. Moutos, which we came in with the expectation that everything will be scheduled that day, but we were wrong. We first waited for 1.5 hours and a resident took some medical history. Waited another 45mins then Dr. Moutos came in and reviews our chart, and says that he thinks IVF is the right course of treatment for us (which we already knew since our OBGYN referred us to him after 3 failed IUI). And he proceed to explain how IVF works, and at that point we already read up so much that nothing new was offered. We were scheduled to come back in a month for an ultrasound and semen analysis. That was our first visit. We took off an entire day of work and spent $250 just for that. I felt that we could have easily done this over the phone. Second appointment I had an hysterosonogram, which is an ultrasound with saline injected into the uterus. Dr. Moutos performed the ultrasound himself. Prior to that, I've had numerous ultrasound done from IUI, and I also had another hysterosonogram done at my hospital after, so when I say Dr. Moutos's ultrasound is quite uncomfortable, I have some point of reference. I've noticed at that point that Dr Moutos is more of a numbers guy, so if you value bedside manner with a warm personality a lot, he will likely disappoint you. Another example is after my first cycle was cancelled, Dr Moutos adjusted the treatment protocol, but I was still not responding well. He was honesty with his feedback that he's not sure why, but did not offer reassurance or alternative treatment plan. He's not one to sugar coat things and he spends very little time in his visits. I suspect it's because the clinic is very busy since the waiting room is always full and each time I go in the wait time is always more than an hour unless it's timed like retrieval or transfer. I'm sharing this not because I don't think he's a good doctor, but I want people to be able to manage their expectations, so they're not frustrated like I was.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Expect a long wait time, and have all your questions prepared before he rushes out of the room. If he won't answer them in detail, the nurses usually will. You will also likely see Dr. Batres even though your primary doctor is Dr. Moutos.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
Dr. Moutos and Dr. Batres works on alternating 2 weeks on and 2 weeks off pattern so even though my primary doctor was Dr Moutos, I had one ultrasound appointment and my embryo transfer done by Dr. Batres, which is not ideal but it is how the clinic works. They did not tell you ahead of time that you won't see your primary doctor so it always came as a shock to me when I arrive. The nursing team is a little hard to reach sometimes, and most of the communication occur on the eIVF platform. The lack of communication and alternating doctors does make me feel like being treated like a number sometimes, but the staff are really nice in person.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
Prior to each cycle starting, I was on birth control pull for about 2 months. The first cycle he started with 150 IU Gonal-F and 150 IU (2 vials) Menopur for 3 days. The fourth day ultrasound and lab work showed a minimum estradiol increase so he increased the injection to 225 IU Gonal-F 150 IU Menopur for another 5 days, and my cycle was cancelled on day 8 since the estrodial level and follicular development wasn't as high as they had expected. The second cycle added 1 pump of 1% Androgel each day for 22 days prior to the injection. He started me at the higher dose of 225 IU Gonal-F and 150 IU Menopur, which continued with frequent ultrasound and blood for 8 days. On the 9th day, they added 250 mcg of Ganirelix in addition to 225 IU Gonal-F and 150 IU Menopur for the following 5 days. On day 14, I injected 250 mcg Ovidrel in the evening for my scheduled morning retrieval 2 days later.
Describe your experience with your nurse at Arkansas Fertility Center. (Assigned nurse: Patsy)
The care coordinator usually provide instructions over the eIVF platform, but it's always bare minimum instruction like how much to inject for meds. She is unlikely to give you more information unless you ask (eg. how much more medication to refill, billing questions, etc). The treatment plan sometimes changes as you go, so there's always a level of uncertainty throughout. Therefore, you have to be proactive in terms asking what to expect next (ie. new cycle start date, time for retrieval, transfer, Covid test, etc) especially if you need time off scheduled in advance. Billing questions are done by another nurse named Sarah and sometimes she's hard to get a hold of. I understand that they're very busy and I think they're all doing the best they can. You just have to embrace the uncertainty and don't expect them to spoon-feed you everything you'd need to know. Do your own research and I find they usually answer questions on the eIVF platform within 24 hrs. It may be more effective than leaving voicemails with the nursing team.
Describe your experience with Arkansas Fertility Center.
Strength: Their fee structure is fairly straightforward, so you know what to expect. Their staff is very nice in person. They offer distant monitoring for Northwest Arkansas area. Weakness: The clinic is very busy, which causes long wait time and you need to be proactive in terms of asking questions. Equipment may be a little old, like ultrasound has a very small screen and poor quality compared to other clinics. Other things you should know: During Covid, they require you to perform a Covid test prior to cycle starting and then again prior to egg retrieval, and if you test positive, they'll cancel the cycle with no refund.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
Initial consultation: $250 IVF flat rate for monitoring, egg retrieval, and transfer: $11,000 (also including the initial blood work, HCG blood work, and semen analysis). If you're doing distant monitoring at Parkhill Fayetteville, the case flat rate is $8000. Any additional ultrasound and blood work done in the office: $585 on the weekend, $490 on a weekday. Ultrasound and blood work at Parkhill (cash rate): $402, insurance rate (about $90/visit depending on your insurance). Standard medication from freedom pharmacy: $4700 Frozen cycle: $3000 Embryo cryopreservation, billed annually: $250
Describe Dean Moutos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
During my initial consultation, Dr. Moutos indicated with my age (34 at the time) and a high AMH level, he'd recommend eSET. After my egg retrieval, he let me choose to transfer either 1 or 2 embryo since we had 5 fertilized and surviving embryos on day 3 transfer. We chose to transfer 2.
What specific things went wrong at Arkansas Fertility Center?
  • Failed to call in prescriptions to pharmacy
6
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
0
0
Age 28 - 30
Treated 2017 - 2019
Success w/ Doc No
2 IVF
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
He [Dr. Francisco Batres] does not go in to detail on anything and left us in the dark on most things. He has a nervous laugh that he does that always came at the most inopportune time. I have no doubt that he was very smart and capable. But he did not give us the experience we needed and we are switching doctors...Do your own research because you're not going to get any detailed information out of him... I asked not to know the gender on our first round of PGS and he handed me a piece of paper that still listed xy and xx on everything.
It [Arkansas Fertility Center] is clean and seems organized for the most part. I spent hours any given appointment in the waiting room so it was a horrible experience. Especially having a full time job and expecting any appointment to last 1-4 hours...Found out our frozen transfer didn't result in a pregnancy from a portal message telling me it didn't work and to stop all meds...Stopped all meds, which resulted in a massive seizure and me not being able to drive for several months.
How was your experience with Francisco Batres at Arkansas Fertility Center?
Horrible experience. He has an accent and is very hard to understand. He does not go in to detail on anything and left us in the dark on most things. He has a nervous laugh that he does that always came at the most inopportune time. I have no doubt that he was very smart and capable. But he did not give us the experience we needed and we are switching doctors.
What's one piece of advice would you give a prospective patient of Francisco Batres at Arkansas Fertility Center?
Don't let his nervous laugh get to you. Just know he isn't meaning to be insensitive. Do your own research because you're not going to get any detailed information out of him.
During treatment, were you treated like a number or a human with Francisco Batres at Arkansas Fertility Center?
A million reasons. 1. I asked not to know the gender on our first round of PGS and he handed me a piece of paper that still listed xy and xx on everything. 2. I go by another name than my legal name which he never called me despite asking to be called by my nickname (same for my husband). 3. Found out our frozen transfer didn't result in a pregnancy from a portal message telling me it didn't work and to stop all meds. 4. Stopped all meds, which resulted in a massive seizure and me not being able to drive for several months. 5. Have not heard from them since the seizure. 6. The nursing staff also did not make an effort to humanize me or my husband or call us by the names we go by.
Describe the protocols Francisco Batres used in your cycles at Arkansas Fertility Center and their degree of success.
He did not give us any details as to strategies or why he chose them. Part of the reason for our horrible experience.
Describe your experience with the nursing staff at Arkansas Fertility Center.
Like I've said, they never made an effort to get to know me or my husband or call us by the chosen names we gave them. The same nurse had taken my blood for a year and a half. I had probably talked to her about her daughter and plans for the day/weekend more than 30 times during my 2 IVF cycles. When I came in to get blood work for my upcoming frozen transfer she introduced herself and said it was nice to meet me. I also left crying multiple times and never received any comfort or compassion from any staff member.
Describe your experience with Arkansas Fertility Center.
It is clean and seems organized for the most part. I spent hours any given appointment in the waiting room so it was a horrible experience. Especially having a full time job and expecting any appointment to last 1-4 hours.
Describe the costs associated with your care under Francisco Batres at Arkansas Fertility Center.
I don't remember. Tried to block that out of my memory.
What specific things went wrong at Arkansas Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Arkansas Fertility Center.
I've currently switched doctors and have been waiting more than 3 weeks for them to send over my files. Also, on my first IVF cycle they forgot to order my meds in time for the start date so we had to scramble to find a temporary fix in town.
0
Doctor
Francisco Batres
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
8
3
Age 27 - 32
Treated 2013 - 2018
Success w/ Doc No
3 IUI
1 Egg Freezing
IVF
Endometriosis
Uterine Fibroids
Immunological
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Neutral
Doesn't Recommend
He did talk to me in his office several times and I didn’t feel rushed.... He’s strength is very smart. Weakness is too busy.... Dr Moutos probably has too many patients at one time to really focus on individuals. He does try tho.... Antagonist protocol for ivf. I had almost hyperstimulated. Probably should have been given less dosage but that’s always hindsight. I did have issues and he tried to keep monitoring me. I think he did his best with what he had to work with - my body.
Strengths- smart doctors. I really do think they care. Weaknesses- too busy. Too many patients. Not enough time to spend with each patient. Maybe should scale back on the amount of active patients so that they can focus on the ones they have and their success rates. As well as, time to schedule. The nursing staff [Arkansas Fertility Ctr] are medical assistants and not nurses. They are sweet though. Just I’m not sure they are allowed to perform as many duties as a nurse would be and therefore the doctors are stretched thinner with all the patients and procedures.
How was your experience with Dean Moutos at Arkansas Fertility Center?
He’s strength is very smart. Weakness is too busy. Too many patients I think. Staff are medical assistants and not nurses. Ivf coordinator is lpn. She always seems in a hurry. Not as compassionate as I would have liked. Dr Moutos probably has too many patients at one time to really focus on individuals. He does try tho. Also Arkansas has only two reproductive endocrinologist so they are real busy. Usually runs an hour behind schedule. Not always but might count on it if you’ve got an appt
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Try to ask questions and make him make time for you.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
He did talk to me in his office several times and I didn’t feel rushed.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
Antagonist protocol for ivf. I had almost hyperstimulated. Probably should have been given less dosage but that’s always hindsight. I did have issues and he tried to keep monitoring me. I think he did his best with what he had to work with - my body.
Describe your experience with your nurse at Arkansas Fertility Center. (Assigned nurse: Debbie, ivf coordinator)
Debbie, ivf coordinator, very organized but in a hurry. Make you feel like you can’t ask questions. Not big communicator. No compassion at all hardly.
Describe your experience with Arkansas Fertility Center.
Strengths- smart doctors. I really do think they care. Weaknesses- too busy. Too many patients. Not enough time to spend with each patient. Maybe should scale back on the amount of active patients so that they can focus on the ones they have and their success rates. As well as, time to schedule. The nursing staff are medical assistants and not nurses. They are sweet though. Just I’m not sure they are allowed to perform as many duties as a nurse would be and therefore the doctors are stretched thinner with all the patients and procedures. Wait time USB’s y’all an hour.
Describe your experience with your monitoring appointments at Arkansas Fertility Center.
Had to be first thing in th morning typically. Had to wait an hour sometimes just for these appts once I got to the clinic.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
I forgot the costs. My husband dealt with this. Too stressful for me. We actually took out additional insurance policy that helped with some of the costs. Also there are rebates on medication online on each medications website.
Describe Dean Moutos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
More risks for twins. I had uterine septum so higher risk for rupture.
What specific things went wrong at Arkansas Fertility Center?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Arkansas Fertility Center.
My embryos were growing and they said they would call daily with results on their progress. The APN, Sarah, told me on day 3 that they were doing great (in regards to day 2 embryos) saying all were doing great and on track when I’m reality only one was. Big difference. I didn’t sleep at all that night worrying if the lab was confused (which would have drastic consequences ) with the embryos or if it was simply clerical error and it was. Just surprisingly was from the apn , Sarah.
8
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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6
6
Age 27 - 29
Treated 2015 - 2017
Success w/ Doc Yes
4 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Moutos was very knowledgeable but he didn't always have the best bedside manner. He was very blunt and direct. I appreciate the directness however I felt like he could have had better delivery when communicating with me.... Each time I would go in for a visit I would tell Dr. Moutos that I had some questions whether I did at the time or not. That way after he performed the ultrasound he would give me and my husband some time alone while I got dressed. We used that time to get our thoughts together to determine what questions we had (we always ended up having questions.) He would come back in a few minutes later to answer my questions.
The front desk [Arkansas Fertility Ctr] is not knowledgeable, friendly, or easy to communicate with. The clinic is open on weekends and most holidays so that they can always get you in when you need to be seen for procedures.... The nurses were very nice and compassionate. However, when going through IUI I had to call the general nurses phone number and always had to leave a message. I felt like we played a lot of phone tag. I also don't feel that the doctors always communicated well with the nurses.
How was your experience with Dean Moutos at Arkansas Fertility Center?
Dr. Moutos was very knowledgeable but he didn't always have the best bedside manner. He was very blunt and direct. I appreciate the directness however I felt like he could have had better delivery when communicating with me.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Be your own advocate, do your research, and ask questions. Each time I would go in for a visit I would tell Dr. Moutos that I had some questions whether I did at the time or not. That way after he performed the ultrasound he would give me and my husband some time alone while I got dressed. We used that time to get our thoughts together to determine what questions we had (we always ended up having questions.) He would come back in a few minutes later to answer my questions. However, if you don't tell him that you have questions he will leave after the ultrasound not to be seen again.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
I felt like I was not always informed. The office didn't treat me like a human until I started IVF. To me, it seemed like it was all about the money spent. IUIs seemed so insignificant to them that they didn't give me hardly any information unless I asked. When we started IVF it's like their demeanor changed to treat me more like a human.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
IUI- 1 round letrozole with ovidrel (Dr. Batres said letrozole was better for unexplained infertility) IUI- 3 rounds clomid with ovidrel (Dr. Moutos said we needed to produce more than the one egg letrozole would produce) IVF- Cetrotide (used instead of Lupron for cycle 2) Lupron (caused cycle to be cancelled because it caused me to produce an egg and not supress production) Gonal-F Menopur Ovidrel Follistim
Describe your experience with the nursing staff at Arkansas Fertility Center.
The nurses were very nice and compassionate. However, when going through IUI I had to call the general nurses phone number and always had to leave a message. I felt like we played a lot of phone tag. I also don't feel that the doctors always communicated well with the nurses. When I went through IVF, I would call the IVF nurse directly and had much better communication with her.
Describe your experience with Arkansas Fertility Center.
The front desk is not knowledgeable, friendly, or easy to communicate with. The clinic is open on weekends and most holidays so that they can always get you in when you need to be seen for procedures.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
I believe that IUIs were around $1500 each. I think IVF was around $18,000 but they did offer a discount if the 1st round wasn't successful and you needed to do a 2nd round.
Describe Dean Moutos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
Our doctor recommended eSET but let us choose. We chose to transfer 2 embryos. He said that was our choice and he was ok with our decision. He felt that it would still be safe to transfer 2 embryos but of course would not let us transfer more.
6
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
2
0
Age 34
Treated 2017
Success w/ Doc No
3 IUI
Diminished Ovarian Reserve
Other
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
He [Francisco Batres] was very upfront with potential success rates, I only felt slightly pushed straight to IVF, which we declined. I have declined cyst aspiration but when I asked questions about risk vs benefit of aspiration, i never got a clear answer. He carefully monitors me and i feel confident he will eventually get me pregnant....I have DOR diagnosis. He told me success rates are better with IVF but i wasn't ready to get into that.
[AR Fert and Gyn] Strength: knowledgeable physicians, centrally located in the state, variety of fertility treatments available Weakness: reception staff and nurses are not friendly, communication...Nurses were very uncaring. Twice I needed them to complete very specific forms, which I sent to them, and they did not do them. One nurse discouraged me from applying for grants because I’m not the type of case that would win. Had multiple issues getting return calls.
How was your experience with Francisco Batres at Arkansas Fertility Center?
He was very upfront with potential success rates, I only felt slightly pushed straight to IVF, which we declined. I have declined cyst aspiration but when I asked questions about risk vs benefit of aspiration, i never got a clear answer. He carefully monitors me and i feel confident he will eventually get me pregnant.
What's one piece of advice would you give a prospective patient of Francisco Batres at Arkansas Fertility Center?
Go somewhere else. But, since they’re the only IVF clinic in the state, you basically have no choice. So, if you do go; Ask questions. If you don't understand, keep asking. Advocate for yourself. Don’t be afraid to get confrontational if needed.
During treatment, were you treated like a number or a human with Francisco Batres at Arkansas Fertility Center?
In the beginning, it felt indivualized, like our case mattered. After 3 failed IUIs, we decided to stop wasting money on IUI and start saving for IVF. That’s when the care stopped. I requested some forms to be filled out for grant applications, and the nurse didn’t do it. I was in the process of changing gynecologist and had requested my records sent to the new doctor, so the nurse refused to fill out the form. I actually won a grant a few months later and needed a medical letter from Dr Batres stating my diagnosis and need for IVF. Again, no one did anything. Messages through the portal were ignored, phone calls not returned. Three days before the deadline, I called and asked for the office manager to leave a complaint on staff. And FINALLY got my medical letter. When IVF is 15-20K, and a patient wins a grant, WHY do the nurses not want to help finialze the financial help! We realized then, that AR Fertility only wants your money and if you get pregnant, then it’s like a bonus to them.
Describe the protocols Francisco Batres used in your cycles at Arkansas Fertility Center and their degree of success.
I have DOR diagnosis. He told me success rates are better with IVF but i wasn't ready to get into that. We started IUI with 100mg clomid and ovidrel trigger. We are about to start cycle 3 doing the same since I respond well to the clomid for a DOR patient.
Describe your experience with the nursing staff at Arkansas Fertility Center.
Awful. Uncaring. Incompetent. Unfriendly.
Describe your experience with Arkansas Fertility Center.
Strength: knowledgeable physicians, centrally located in the state, variety of fertility treatments available Weakness: reception staff and nurses are not friendly, communication, no completion so no need to be patient centered or caring,
Describe the costs associated with your care under Francisco Batres at Arkansas Fertility Center.
Cost for IUI cycle $1200 includes all appointments, monitoring, and procedure After 1 IUI cycle, we opted to pay for appointments as we went. I had only needed 1 monitoring appointment before trigger. The billing lady told us paying as we went would cost us more, but it didn’t. Total was $200 less for us. Not everyone would save, maybe, but we did. Run the numbers yourself, don’t take their word for it. I asked for an itemized cost for IVF, which the person responding to my message, refused to give. She said 15-20K Plus Meds.
What specific things went wrong at Arkansas Fertility Center?
  • Lost paperwork
Describe the specific things that went wrong at Arkansas Fertility Center.
Nurses were very uncaring. Twice I needed them to complete very specific forms, which I sent to them, and they did not do them. One nurse discouraged me from applying for grants because I’m not the type of case that would win. Had multiple issues getting return calls.
2
Doctor
Francisco Batres
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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5
5
Verified

This patient has provided documentation of treatment at this clinic.

Age 26 - 28
Treated 2015 - 2017
Success w/ Doc No
3 IUI
Endometriosis
PCOS
Prefer not to answer
Income $0 - $49K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Batres spent time talking to us anytime we had questions... His accent is very thick and he speaks quickly so he is hard to understand. While he does thoroughly explain things, he uses medical terms and speaks fast opposed to “dumbing it down” for you to understand.... Started off with letrozole and then switched to clomid while doing “intercourse cycle” before switching to iui.Each month I was told there were good results to the medication but there would be no explanation to why I wasn’t getting pregnant. Then I was told the only way we could move forward was to do ivf, which we could not afford. They stopped treatments altogether and said when we were financially ready to start ivf to let them know.
Billing was always a disaster [at AK Fertility Center- LR]. Trying to schedule appointments was difficult as you could only do certain days in the mornings. Wait time is ridiculous, and they didn’t ask if I was ok with having students come in and do procedures or observe.... They would “lose proof of payments”, and didn’t amways call back. Never asked permission for students to come into your appointments. They would have you waiting in a cold room in a gown for over an hour
How was your experience with Francisco Batres at Arkansas Fertility Center?
His accent is very thick and he speaks quickly so he is hard to understand. While he does thoroughly explain things, he uses medical terms and speaks fast opposed to “dumbing it down” for you to understand.
What's one piece of advice would you give a prospective patient of Francisco Batres at Arkansas Fertility Center?
Ask lots of questions and tell him when you don’t understand something
During treatment, were you treated like a number or a human with Francisco Batres at Arkansas Fertility Center?
Dr. Batres spent time talking to us anytime we had questions
Describe the protocols Francisco Batres used in your cycles at Arkansas Fertility Center and their degree of success.
Started off with letrozole and then switched to clomid while doing “intercourse cycle” before switching to iui.Each month I was told there were good results to the medication but there would be no explanation to why I wasn’t getting pregnant. Then I was told the only way we could move forward was to do ivf, which we could not afford. They stopped treatments altogether and said when we were financially ready to start ivf to let them know.
Describe your experience with the nursing staff at Arkansas Fertility Center.
Extremely sweet and helpful. Always compassionate and understanding and would answer any questions in a timely manner
Describe your experience with Arkansas Fertility Center.
Billing was always a disaster. Trying to schedule appointments was difficult as you could only do certain days in the mornings. Wait time is ridiculous, and they didn’t ask if I was ok with having students come in and do procedures or observe
Describe the costs associated with your care under Francisco Batres at Arkansas Fertility Center.
My insurance covered most appointments and treatments. Just had a copay, and it would not cover certain injections I was prescribed. It did not cover xrays or the surgery I had. Also, when we reached where they wanted us to do IVF, my insurance did not cover medications needed and I was told I needed $8,000 to even begin the process
Describe Francisco Batres's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
N/a
What specific things went wrong at Arkansas Fertility Center?
  • Lost paperwork
  • Failed to convey critical information
Describe the specific things that went wrong at Arkansas Fertility Center.
They would “lose proof of payments”, and didn’t amways call back. Never asked permission for students to come into your appointments. They would have you waiting in a cold room in a gown for over an hour
5
Doctor
Francisco Batres
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
See full reviewHide full review
0
0
Age 36 - 38
Treated 2015 - 2017
Success w/ Doc No
8 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Physician [Dr. Batres] rarely remembered me even though I was there on a regular basis. Without any medical reason he recommended IVF. Made me feel like they just wanted money. He was also very unsympathetic and displayed a lack of caring or empathy...laughs at inappropriate times and made me feel like he really wasn’t interested in my issues. I was seen in this clinic for 2-3 years and also felt uncomfortable as a patient. Dr Batres and his partner are not patient advocates at all. They give the impression that they are in it for the money and do not care about their patients feeling or emotions.
I was prescribed something [by Arkansas Fertility Center] that I had a reaction to. I had to call repeatedly to get a nurse to call me back and then she couldn’t offer any alternatives. I had to see out an alternative medication at a compounding pharmacy on my own. The clinic also scheduled my HSG procedure at the wrong hospital. When I showed up at the correct hospital they had no record of me even though the dr and I were both there waiting for procedure room. I was able to get the HSG done but it caused a delay in the procedure.
How was your experience with Francisco Batres at Arkansas Fertility Center?
He is not a good communicator which is partly due to a language barrier. He also laughs at inappropriate times and made me feel like he really wasn’t interested in my issues. I was seen in this clinic for 2-3 years and also felt uncomfortable as a patient. Dr Batres and his partner are not patient advocates at all. They give the impression that they are in it for the money and do not care about their patients feeling or emotions.
What's one piece of advice would you give a prospective patient of Francisco Batres at Arkansas Fertility Center?
Do not expect good communication.
During treatment, were you treated like a number or a human with Francisco Batres at Arkansas Fertility Center?
Physician rarely remembered me even though I was there on a regular basis. Without any medical reason he recommended IVF. Made me feel like they just wanted money. He was also very unsympathetic and displayed a lack of caring or empathy.
Describe the protocols Francisco Batres used in your cycles at Arkansas Fertility Center and their degree of success.
I had multiple blood draws to check for thyroid issues, ANA, lupus anticoagulant, etc. Also had an HSG done and multiple rounds with fertility drugs. Received multiple vaginal US’s to look at uterus and uterine lining. Achieved pregnancy twice but miscarried both times.
Describe your experience with the nursing staff at Arkansas Fertility Center.
Nurses did not communicate well at all. They were terrible at returning calls and explaining patient instructions. It was very clear that the patient had to be their own advocate.
Describe your experience with Arkansas Fertility Center.
Go with low expectations of being treated like an individual. Make sure you are prepared to advocate for yourself. This is one of the only fertility clinics in the state so they have many patients and quite a bit of knowledge and experience treating infertility issues. Just be aware that you won’t find much compassion or empathy there.
Describe the costs associated with your care under Francisco Batres at Arkansas Fertility Center.
About 70% of my care was covered by insurance.
What specific things went wrong at Arkansas Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Arkansas Fertility Center.
I was prescribed something that I had a reaction to. I had to call repeatedly to get a nurse to call me back and then she couldn’t offer any alternatives. I had to see out an alternative medication at a compounding pharmacy on my own. The clinic also scheduled my HSG procedure at the wrong hospital. When I showed up at the correct hospital they had no record of me even though the dr and I were both there waiting for procedure room. I was able to get the HSG done but it caused a delay in the procedure.
0
Doctor
Francisco Batres
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
0
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
5
0
Age 31 - 32
Treated 2016 - 2017
Success w/ Doc No
6 IUI
Male Factor
Unexplained
Black or African-American
Income $100K - $199K
Marketer or PR
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Batres works at the only clinic in Arkansas so if you want to pursue IVF in AR, you don't have any other options. We never moved passed the assessment stage with Dr. Batres. Things were progressing much too slowly. At every step, the would request information from past treatments that we'd already shared over. We eventually switched to Tulsa...Overall good experience with the Dr. Batres. He was patient and thorough. He does have an accent that makes it a little hard to understand. He also draws upside down while he's discussing your assessment which was distracting for my husband. Poor experience with the clinic and nurses.
The primary issue was that the clinic [Arkansas Fertility Center] telling me to get the results for procedures I'd already had completed. They failed to check the files I'd sent the previously. Every time I called they asked for new information. They severely delayed me...Overall good experience with the Dr. Batres. He was patient and thorough. He does have an accent that makes it a little hard to understand. He also draws upside down while he's discussing your assessment which was distracting for my husband. Poor experience with the clinic and nurses.
How was your experience with Francisco Batres at Arkansas Fertility Center?
Overall good experience with the Dr. Batres. He was patient and thorough. He does have an accent that makes it a little hard to understand. He also draws upside down while he's discussing your assessment which was distracting for my husband. Poor experience with the clinic and nurses.
What's one piece of advice would you give a prospective patient of Francisco Batres at Arkansas Fertility Center?
I would ensure that you're educated on your diagnosis and very well researched. He does talk quickly so you have to keep up.
During treatment, were you treated like a number or a human with Francisco Batres at Arkansas Fertility Center?
Dr. Batres did personally complete his assessment and fill out the forms himself instead of the nurse. I did like that. He made took his time and made sure to answer all my questions. I never felt rushed.
Describe the protocols Francisco Batres used in your cycles at Arkansas Fertility Center and their degree of success.
Dr. Batres works at the only clinic in Arkansas so if you want to pursue IVF in AR, you don't have any other options. We never moved passed the assessment stage with Dr. Batres. Things were progressing much too slowly. At every step, the would request information from past treatments that we'd already shared over. We eventually switched to Tulsa.
Describe your experience with your nurse at Arkansas Fertility Center. (Assigned nurse: Don't remember)
The entire staff was terrible. There was a lack of responsiveness. No one returned phone calls. No one did any follow-through with things they said they would do. My first appointment was delayed by 3 hours and didn't begin until about 30mins before closing. Everyone was rude, didn't care if I was there or not, and seem to simply hate their jobs.
Describe your experience with Arkansas Fertility Center.
Don't expect anyone to call you back. Your follow-up will be key. Know you patient files better than them.
Describe the costs associated with your care under Francisco Batres at Arkansas Fertility Center.
I only paid for the initial visit and I don't remember the exact amount.
Describe Francisco Batres's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
N/A
What specific things went wrong at Arkansas Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Arkansas Fertility Center.
The primary issue was that the clinic telling me to get the results for procedures I'd already had completed. They failed to check the files I'd sent the previously. Every time I called they asked for new information. They severely delayed me.
5
Doctor
Francisco Batres
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
0
0
Age 35 - 38
Treated 2011 - 2014
Success w/ Doc No
1 IUI
Anovulation
Endometriosis
PCOS
Other
European
Income $50K - $99K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
He [Dr. Moutos] performed a hysteroscopy and laparoscopy on me and did not explain the results to me or my husband well after the surgery on the day of the surgery so I had questions during the post-op check up. He told me that he would never answer questions like the ones I had so I checked with some physicians I know to see if my questions were out of line, they said the questions were totally appropriate.
I guess the customer service team [at Arkansas Fertility Center] (receptionist, check-out, etc.) were fine, but when I needed the billing department to take care of something or explain something the wrong information was provided to me, they billed me incorrectly and sporadically and I would get late notices before I got the first bill, etc. When it came to getting my records sent to a new clinic they never did it. Ultimately I picked up my own records and gave them to the new clinic myself.
How was your experience with Dean Moutos at Arkansas Fertility Center?
Dr. Moutos was brash and difficult. He is known to not have a good bedside manner but for a while that seemed ok until it was clear he was not explaining the process to us completely at each step. He initially told us that I could start medication whenever I wanted, but when we came in to start medication he said we should do a test and then we could start medication. We did that test, came back, and it had not been made clear to us that the test results may result in surgery. So I had surgery and were told after that we could start medication as soon as we wanted. We came back after surgery and were told that while the surgery went fine that we would need to wait two months and that was always the case, no one could start without a two month wait. He also talked me into a laparoscopy that I did not necessarily need. He claimed that insurance would not pay for the procedure if we found I needed it later in treatment and while he was nearly certain there was nothing to find it made sense to cut now and know for sure. It was a shock when he said very nonchalantly that he found stage 2 endometriosis "all over the place" (he never specified what that meant) and seemed to be irritated by my shock and dismay. After going into treatment with a different doctor at a different clinic later I asked her if it was a concern and she said no, and that she was surprised I had a laparoscopy in the first place given my history and records from Dr. Moutos's office (which were entirely complete). I also had a hysterosalpingogram (HSG) prescribed by Dr. Motous but performed by his partner Dr. Batres. I was not told that Dr. Motous would not be performing the procedure and was not given an option on what day to do the procedure. After that procedure I developed mild chronic uterine pain and GI issues that Dr. Motous discounted. I was not given antibiotics after the HSG or the surgery by Dr. Motous. I ovulated spontaneously and became pregnant 2 months after the surgery and subsequently miscarried. The chronic pain and GI issues never abated but they were the least of my worries at that point. During a second hysteroscopy by a different physician/clinic 6 months later it was discovered that I had endometritis, which is common after having a uterine procedure or surgery without prophylactic antibiotics. Some of the symptoms are mild chronic uterine pain and GI issues. Endometritis is also a cause for miscarriages. Ultimately I left Dr. Motous because I felt bullied generally, pushed into surgery I did not need, and that he was irritated and appalled when I asked questions. I know many women have given him good reviews elsewhere but those women have also gotten pregnant and had children while being treated by him. I try to be objective and avoid bias in my reviews of him as a result, but ultimately it comes back to the fact that I felt bullied and he was mean to me. Given how hard fertility treatments are to begin with to have your physician be mean to you is the exact opposite of how any woman and couple should be treated. Kid gloves aren't always necessary or appropriate but being a decent human being and nice to your patient is necessary.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
If you are going to see him, don't let him bully you into anything and don't expect him to know who you are, what your history is, or your name. And don't bother asking questions, it just pisses him off.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
It was rare that I saw him and he seemed to know any of my history, despite seeing him fairly regularly as one does during treatment. He performed a hysteroscopy and laparoscopy on me and did not explain the results to me or my husband well after the surgery on the day of the surgery so I had questions during the post-op check up. He told me that he would never answer questions like the ones I had so I checked with some physicians I know to see if my questions were out of line, they said the questions were totally appropriate. Dr. Motous raised his voice to me during the post-op check up and told me to leave. When I went back two weeks later to start treatment he didn't remember my name or that he had performed surgery on me.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
HSG to find out if tubes were blocked, then hysteroscopy to examine uterine obstruction (determined to be large polyp) and laparoscopy to determine if there was endometriosis, then Clomid. It was never clear how much monitoring/how many ultrasounds I would receive while on Clomid to make sure that I wasn't at risk for Ovarian Hyperstimulation Syndrome (OHSS) and OHSS was never mentioned as a risk of Clomid despite it being a high likelihood given my medical history. Ultimately I left his practice before treatment started because I felt bullied and worried that his treatment protocol would not be individualized to me or necessarily safe.
Describe your experience with the nursing staff at Arkansas Fertility Center.
They were nice enough, all seemed fresh out of nursing school, many were not RNs but were either LPNs or aides with some medical training. It was clear they were not the ones to answer questions and none of them seemed particularly fond of Dr. Motous.
Describe your experience with Arkansas Fertility Center.
It was clean, pleasant looking, well-organized. I never waited less than 75 minutes in the waiting room and never less than 30 minutes in an exam room. The billing department was knowledgeable but completely disorganized. They seemed offended when I wanted a copy of my records and tried to discourage me from getting them.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
I paid up front for the HSG and surgery without knowing at the time that it is a practice that is discouraged by insurance companies because negotiated rates change the billing amount so the patient is expected to pay a co-pay up front and then whatever is owed after the negotiated rate on the back end. At Dr. Moutos clinic it is a flat fee up front and then they will ask you for more money if it is owed. Ultimately, they owed me money and it was incredibly difficult getting a refund from them. I was also never told that I would owe money for any appointments beyond the co-pay for a specialist before I started treatment. I only found out when I received a late notice without having received an original invoice. When I questioned it and asked them to submit it to insurance anyway they stated they had told me about it, given me a rate sheet (I never saw one and I'm completely OCD about keeping things like that for budgeting), and insurance would not pay for it. I submitted it to insurance myself and insurance paid for it because it was considered diagnostic and not treatment.
What specific things went wrong at Arkansas Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Arkansas Fertility Center.
I guess the customer service team (receptionist, check-out, etc.) were fine, but when I needed the billing department to take care of something or explain something the wrong information was provided to me, they billed me incorrectly and sporadically and I would get late notices before I got the first bill, etc. When it came to getting my records sent to a new clinic they never did it. Ultimately I picked up my own records and gave them to the new clinic myself.
0
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
6
6
Age 27 - 28
Treated 2013 - 2014
Success w/ Doc No
1 IUI
Unexplained
Other
Income $50K - $99K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
I feel like in a sense he [Dr. Dean Moutos] cared, but he didn't run enough diagnostics to see what was wrong. He did a Hysterosalpingogram - HSG, but didn't do a Laparoscopy to see if I have endometriosis. My OB/GYN will be testing me next month to see. I feel like he could have done more...It was around 1500-1800. We were told my insurance would cover some of my husband's test, but they didn't. We received a bill for more than 800. Then about $800 for the IUI and injectable hormone to cause me to release an egg that I didn't need.
Learn the ins and outs of what your insurance will pay and not pay. I was not told that after my IUI, I could no longer have tests run unless I wanted to pay for them out of pocket. The doctors office [Arkansas Fertility Center] should have told me prior to my IUI...It was around 1500-1800. We were told my insurance would cover some of my husband's test, but they didn't. We received a bill for more than 800. Then about $800 for the IUI and injectable hormone to cause me to release an egg that I didn't need.
How was your experience with Dean Moutos at Arkansas Fertility Center?
I explained this in a previous comment section. I guess I jumped the gun. I do feel like he could have done more to see what was wrong. I was not told that Batres would do my IUI. I was expecting to see Moutos.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
To make sure you have all the tests you want run told to him, otherwise he will jump right into doing an IUI without running all the tests.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
I feel like in a sense he cared, but he didn't run enough diagnostics to see what was wrong. He did a Hysterosalpingogram - HSG, but didn't do a Laparoscopy to see if I have endometriosis. My OB/GYN will be testing me next month to see. I feel like he could have done more.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
He ran blood tests on me and my husband. A sperm analysis on my husband and performed a HSG on me. He then prescribed me clomid. Told me to come back when I was ovulating. I never saw or was able to speak to him again.
Describe your experience with Arkansas Fertility Center.
Learn the ins and outs of what your insurance will pay and not pay. I was not told that after my IUI, I could no longer have tests run unless I wanted to pay for them out of pocket. The doctors office should have told me prior to my IUI.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
It was around 1500-1800. We were told my insurance would cover some of my husband's test, but they didn't. We received a bill for more than 800. Then about $800 for the IUI and injectable hormone to cause me to release an egg that I didn't need.
What specific things went wrong at Arkansas Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Arkansas Fertility Center.
The insurance info I provided in the last paragraph as well not informing me the hormone medicine I received after the IUI would cause my period to be late.
6
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
5
5
Age 32 - 35
Treated 2012 - 2015
Success w/ Doc Yes
2 IVF
Donor Eggs
Donor Sperm
Endometriosis
Male Factor
Poor Egg Quality
Other
European
Income $0 - $49K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Very intelligent in his [Dr. Dean Moutos] field but understaffed and no bedside manner at all. Very harsh and lacks compassion. Hard to get in touch with at the clinic and communication is extremely difficult. He is good at what he does but his clinic needs more doctors and a more patient-centered practice.... njections to prepare for egg retrieval after surgery to remove a uterine septum. Used icsi to fertilize eggs. Transferred three embryos. Excuse quality wasn't good. Had a 3 day transfer because of the low number of embryos to pick from. First cycle failed and second cycle was exactly the same with no fertilized eggs. So we transferred donated embryos.
Overworked and understaffed [at Arkansas Fertility and Gyncology] . Communication is terrinke... Injections to prepare for egg retrieval after surgery to remove a uterine septum. Used icsi to fertilize eggs. Transferred three embryos. Excuse quality wasn't good. Had a 3 day transfer because of the low number of embryos to pick from. First cycle failed and second cycle was exactly the same with no fertilized eggs. So we transferred donated embryos.
How was your experience with Dean Moutos at Arkansas Fertility Center?
Very intelligent in his field but understaffed and no bedside manner at all. Very harsh and lacks compassion. Hard to get in touch with at the clinic and communication is extremely difficult. He is good at what he does but his clinic needs more doctors and a more patient-centered practice.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
The clinic is understaffed
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
Injections to prepare for egg retrieval after surgery to remove a uterine septum. Used icsi to fertilize eggs. Transferred three embryos. Excuse quality wasn't good. Had a 3 day transfer because of the low number of embryos to pick from. First cycle failed and second cycle was exactly the same with no fertilized eggs. So we transferred donated embryos.
Describe your experience with your nurse at Arkansas Fertility Center. (Assigned nurse: Sarah Humphries )
Sarah was kind but overworked
Describe your experience with Arkansas Fertility Center.
Overworked and understaffed. Communication is terrinke
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
$7000 to the clinic plus meds
Describe Dean Moutos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
The clinic usually transfers two but did three for us because of lack of quality.
5
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
4
5
Age 32
Treated 2016
Success w/ Doc No
1 IUI
Unexplained
Prefer not to answer
Income $50K - $99K
Teacher
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
He [Dr. Dean Moutos] met with me initially twice and then the next time I saw him was when he did the IUI treatment. In between, I saw the other doctor. The other doctor did my ultrasound exams and discussion over treatments and next steps.... He is nice, but he doesn't seem to spend much time with the patients.
When you call [Arkansas Fertility Center], there is no one you can personally talk to. You have to leave a message to talk to anyone.... They [the nursing staff at AK Fertility Center] were nice, but not overly friendly.... He [Dr. Dean Moutos] met with me initially twice and then the next time I saw him was when he did the IUI treatment. In between, I saw the other doctor. The other doctor did my ultrasound exams and discussion over treatments and next steps
How was your experience with Dean Moutos at Arkansas Fertility Center?
He met with me initially twice and then the next time I saw him was when he did the IUI treatment. In between, I saw the other doctor. The other doctor did my ultrasound exams and discussion over treatments and next steps.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
He is nice, but he doesn't seem to spend much time with the patients.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
He spent little time with me. I saw the other doctor more than him.
Describe your experience with the nursing staff at Arkansas Fertility Center.
They were nice, but not overly friendly.
Describe your experience with Arkansas Fertility Center.
When you call, there is no one you can personally talk to. You have to leave a message to talk to anyone.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
Ultrasound $350 IUI-$400+
4
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
5
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
0
0
Age 45 - 46
Treated 2017 - 2018
Success w/ Doc No
1 Egg Freezing
IVF
Donor Eggs
Unexplained
European
Income $100K - $199K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
I felt like Dr. Moutos had a poor bedside manner with little personality and felt like I was talked down to when I could not tolerate certain fertility drugs...I was put on estrogen and progesterone to prepare my body for implantation. When the first embryo did not take, they put me on Lupron, which I reacted terribly to...attitude was that I should just suck it up and take the Lupron despite the fact that it caused cardiac symptoms.
I was misinformed [by the staff at Arkansas Fertility Center] as to when to start my progesterone shots. Secondly, I was made to feel like it was our fault. I was also treated like it was my fault that I could not tolerate Lupron. Their attitude was that I should just suck it up and take the Lupron despite the fact that it caused cardiac symptoms...We were never greeted with a smile. I felt like I was just a number and that payment was the only important thing to them. It was extremely difficult to reach them by phone or return calls. Honestly, I can't think of any positives except that the office building appeared neat and clean.
How was your experience with Dean Moutos at Arkansas Fertility Center?
I felt like Dr. Moutos had a poor bedside manner with little personality and felt like I was talked down to when I could not tolerate certain fertility drugs. I also was passed off to Dr. Batres at times, who frankly, was creepy has he had a nervous laugh whenever telling me that the lining of my uterus was not thick enough for implantation. This is not how I want to be told.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Leave and go to another clinic.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
Every time I came into the clinic they seemed more interested in receiving full payment than if I got pregnant. They also treated me like it was my fault that I could not get pregnant.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
I was put on estrogen and progesterone to prepare my body for implantation. When the first embryo did not take, they put me on Lupron, which I reacted terribly to.
Describe your experience with the nursing staff at Arkansas Fertility Center.
The nurse gave me the wrong information on when to start progesterone shots, which made the implantation fail. The doctors and staff covered themselves when we told them this my changing it in their notes. The nurse was blunt and uncaring.
Describe your experience with Arkansas Fertility Center.
We were never greeted with a smile. I felt like I was just a number and that payment was the only important thing to them. It was extremely difficult to reach them by phone or return calls. Honestly, I can't think of any positives except that the office building appeared neat and clean.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
I am not sure as my insurance paid for a lot of the transfer and my embryos were created at a different clinic. I did pay $600 to transfer my embryos elsewhere and had over $1000 that was out of pocket.
What specific things went wrong at Arkansas Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Arkansas Fertility Center.
First of all, I was misinformed as to when to start my progesterone shots. Secondly, I was made to feel like it was our fault. I was also treated like it was my fault that I could not tolerate Lupron. Their attitude was that I should just suck it up and take the Lupron despite the fact that it caused cardiac symptoms.
0
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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