Arkansas Fertility Center

2 doctors work here

Rated 7.2
Strongly recommend: 46%Neutral: 20%Don't recommend: 34%7.2
46% strongly recommend
42 reviews
Operations
7.6
7.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.7
7.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.4
7.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.5
6.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
321
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Little Rock
9101 Kanis Road
Little Rock, AR 72205
501-801-1200

9 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
7
8
Age 29
1 Fertility Medications
Male Factor
Prefer not to answer
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Batres] is caring and interested in our journey. He listens to my concerns and talks through any questions I might have. He has on occasion been busy and I felt rushed or like I was frustrating him and he prefers I talk details of the cycle with Debbie [nurse]. Overall though I believe he is on our team and wants a positive outcome for us...He is pretty strait to the point and while he will do what you want treatment wise he also will try to offer other plans.
I loved working with Debbie [nurse at Arkansas Fertility Center]. She is a no nonsense woman but she works hard for us and answers all my repetitive questions. She’s great at her job...The clinic uses ESET unless there is a reason to do 2...They have a process and it works well. I like that everything is done in the portal. They usually get back to me within a day. Sarah is very organized and knowledgeable with clinic pricing and insurance. The clinic is comfortable and quiet.
How was your experience with Francisco Batres at Arkansas Fertility Center?
He is caring and interested in our journey. He listens to my concerns and talks through any questions I might have. He has on occasion been busy and I felt rushed or like I was frustrating him and he prefers I talk details of the cycle with Debbie. Overall though I believe he is on our team and wants a positive outcome for us.
What's one piece of advice would you give a prospective patient of Francisco Batres at Arkansas Fertility Center?
Come prepared with questions. He is pretty strait to the point and while he will do what you want treatment wise he also will try to offer other plans.
During treatment, were you treated like a number or a human with Francisco Batres at Arkansas Fertility Center?
I feel like only the doctor and office manager know my name. I hate that I don’t know the nurses. I wish they would wear name tags.
Describe the protocols Francisco Batres used in your cycles at Arkansas Fertility Center and their degree of success.
For our first planned cycle we did birth control, and a baseline ultrasound. I then injured myself so that cycle was canceled. He then wanted me to ovulate, use an OPK and a progesterone rest 6 days later. We will then start estrogen until we start the stims. We are in the middle of this process now.
Describe your experience with your nurse at Arkansas Fertility Center. (Assigned nurse: Debbie)
I loved working with Debbie. She is a no nonsense woman but she works hard for us and answers all my repetitive questions. She’s great at her job.
Describe your experience with Arkansas Fertility Center.
They have a process and it works well. I like that everything is done in the portal. They usually get back to me within a day. Sarah is very organized and knowledgeable with clinic pricing and insurance. The clinic is comfortable and quiet.
Describe the costs associated with your care under Francisco Batres at Arkansas Fertility Center.
The appointments up until IVF treatment were covered by insurance, but we still had a copay and paid 20%. The clinic was $11,000 and meds were $3,700.
Describe Francisco Batres's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
The clinic uses ESET unless there is a reason to do 2.
7
Doctor
Francisco Batres
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
7
7
Age 26
1 IUI
Anovulation
Male Factor
Unexplained
Other
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Moutos] has an overload of patients, he had a hard time recalling what treatment he had already done. I kept having to remind him of certain things. As the patient I found I had to be my own advocate in this clinic [Arkansas Fertility Center]. ... I had all of my initial information at another facility, the first thing Dr. Moutos wanted was a progesterone level, it came back low, I was assured I would ovulate with fertility meds so we proceded to my first IUI. My first protocol was 50mg clomid, CD 3-7. I would call with I got a positive OPK.
Strength [of Arkansas Fertility Center]: knowledge of physicians, appointment availability (including weekends!), Weaknesses: lack of information, rushed doctors with high patient overload, rude staff, waiting for your appointment has always taken at least an hour ... You can’t directly get ahold of anyone, it’s always leave a message and they’ll call you back. Also, I’ve had nurses who were rude when giving information to me.
How was your experience with Dean Moutos at Arkansas Fertility Center?
He has an overload of patients, he had a hard time recalling what treatment he had already done. I kept having to remind him of certain things. As the patient I found I had to be my own advocate in this clinic.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Know your diagnosis, research information and don’t be afraid to ask questions because information is not readily available for you.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
I had all of my initial information at another facility, the first thing Dr. Moutos wanted was a progesterone level, it came back low, I was assured I would ovulate with fertility meds so we proceded to my first IUI. My first protocol was 50mg clomid, CD 3-7. I would call with I got a positive OPK. Which I did. Because I lived 4 hours away they told me I would get an ultrasound the day of, which they forgot about, and I reminded them on the day of, I had 1 15mm follicle, they proceeded with IUI anyway, and my progesterone that cycle showed I still didn’t ovulate. So a negative result. Because I “didn’t respond” to clomid, next cycle was Letrozole 5 mg CD3-7. CD 12 ultrasound showed no follicle growth, so I was put on Letrozole 7.5 mg a second time in the same cycle, on CD 22 had another ultrasound and no follicles, so IUI was cancelled. For the next cycle I’m trying 100 mg of Clomid, despite the fact that I asked to be on injectable medication.
Describe your experience with the nursing staff at Arkansas Fertility Center.
You can’t directly get ahold of anyone, it’s always leave a message and they’ll call you back. Also, I’ve had nurses who were rude when giving information to me.
Describe your experience with Arkansas Fertility Center.
Strength: knowledge of physicians, appointment availability (including weekends!), Weaknesses: lack of information, rushed doctors with high patient overload, rude staff, waiting for your appointment has always taken at least an hour
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
My insurance covered most of pre-treatment and my copay each visit was only $40. After “treatment” insurance covered nothing, IUI cost $450, ultrasounds costs $300. We even froze 2 of my husbands semen samples in case he was unable to take off work for IUI, $150 each and able to be frozen up to 3 months.
What specific things went wrong at Arkansas Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
  • Failed to consider drug intolerance
7
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
8
8
Age 30
2 IUI
Unexplained
Other
Income $0 - $49K
Investor
Only Doc Seen
Neutral
Neutral
Unsuccessful
I have enjoyed the experience so far with him. He [Dr. Batres] does speak very fast and is not the best at pronouncing words. Sometimes I have to ask him to slow down, repeat or ask clarifying questions. He does meet with you in his office after every visit to explain what results were and the next step. It is a very fast visit, but thorough.... I have unexplained fertility. Every test i have had as well as my husband has come back clear. I have had 2 HSGs, laparoscopy, now on our 2nd IUI. We do not know a cause of why it has taken 2 years so far. All we can do is trial and error.
The clinic [Arkansas Fertility Center] is very sterile and not very warm/welcoming. The strengths are it keeps you up-to-date on all your matters through their patient portal. I have really liked this process of being able to find out on my own instead of having to call repeatedly. My appointments are usually pretty on time. They do not make you wait for too long. The weaknesses are just not very welcoming and warm. It just seems like we are numbers just getting pushed in and out. Wish there was more of a connection among the staff and patients since it is such a delicate matter.
How was your experience with Francisco Batres at Arkansas Fertility Center?
I have enjoyed the experience so far with him. He does speak very fast and is not the best at pronouncing words. Sometimes I have to ask him to slow down, repeat or ask clarifying questions. He does meet with you in his office after every visit to explain what results were and the next step. It is a very fast visit, but thorough.
What's one piece of advice would you give a prospective patient of Francisco Batres at Arkansas Fertility Center?
Make sure you ask as many questions as possible. Bring a notebook and write everything down. Do not be afraid to ask him to slow down or repeat again. He is very nice and very knowledgeable.
Describe the protocols Francisco Batres used in your cycles at Arkansas Fertility Center and their degree of success.
I have unexplained fertility. Every test i have had as well as my husband has come back clear. I have had 2 HSGs, laparoscopy, now on our 2nd IUI. We do not know a cause of why it has taken 2 years so far. All we can do is trial and error. We will do 3 IUIs then move to IVF. My first IUI we used letrozole and the trigger shot Ovidrel. Result was no pregnancy. Second IUI my body did not respond to the letrozole. Ended up doubling the dosage for the next week. My body responded. Had the procedure two weeks ago. Prescribed progesterone for the two weeks. Will take pregnancy test Friday if have not started my period by then.
Describe your experience with the nursing staff at Arkansas Fertility Center.
The nursing staff really has not had much interaction with me. They walk in for the ultrasound or procedure, don't speak and then walk out when over. When taking my blood they don't speak to me either.
Describe your experience with Arkansas Fertility Center.
The clinic is very sterile and not very warm/welcoming. The strengths are it keeps you up-to-date on all your matters through their patient portal. I have really liked this process of being able to find out on my own instead of having to call repeatedly. My appointments are usually pretty on time. They do not make you wait for too long. The weaknesses are just not very welcoming and warm. It just seems like we are numbers just getting pushed in and out. Wish there was more of a connection among the staff and patients since it is such a delicate matter.
Describe the costs associated with your care under Francisco Batres at Arkansas Fertility Center.
So far we have been billed for two IUIs. After insurance it has only costed me about $100 for both. The ovidrel shots are $170 which are expensive. The letrozole has cost me maybe $20. The costs have not been outrageous yet, but we have not gotten to IVF. Each co-pay is different every time I go. Usually ranges from $30-$70.
8
Doctor
Francisco Batres
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
8
7
Age 33 - 34
2 IVF
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Unsuccessful
The doses were high for my age. After the first cycle [with Dr. Moutos] yielded slightly fewer eggs than average for my age we upped the doses for the second cycle. That second cycle was worse overall than the first and produced even fewer eggs of poorer quality. We still managed to get 1 PGS normal blastocyst from each cycle though... I got to see Dr. Moutos frequently... We tend to ask a lot of questions and he always took the time to answer them and gave us answers we were satisfied with. We also appreciated that he did not sugarcoat anything.
The IVF coordinator [at Arkansas Fertility Center], Debby, took an interest in our lives and we felt she was rooting for us. We loved some of the nurses who joined us for ultrasound monitoring and performed our blood draws. We became especially close to some of them. We found the nurses on the surgical side to be highly compassionate. Once you get to egg retrieval and transfer time you might be stressed out. We found the nurses on that side to be calming and knowledgeable.
How was your experience with Dean Moutos at Arkansas Fertility Center?
My husband and I both found Dr. Moutos to be very smart and knowledgeable. We tend to ask a lot of questions and he always took the time to answer them and gave us answers we were satisfied with. We also appreciated that he did not sugarcoat anything. He gave us clear instructions and expectations. We did 2 egg retrievals with Dr. Moutos. Both under the same protocol. Our results were average to poor for my age but each time we produced 1 viable PGS tested embryo. Dr. Moutos performed both of our frozen embryo transfers and they went smoothly. He is very skilled in my opinion. Sadly neither resulted in a pregnancy despite all conditions being “perfect.” I would recommend Dr. Moutos to anyone who wants a doctor that is straightforward and knowledgeable. He may not hug you or show much emotion but he is there to help you get results.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Have clear questions prepared for Dr. Moutos when you see and talk to him. He tends to move quickly but if you have specific questions he will take the time to answer them.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
This practice is small and I got to see Dr. Moutos frequently. I also developed positive relationships with the nurses and support staff. They all knew our story and seemed to care about our outcome which made me feel more like a human and not a number.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
For both of my IVF cycles we used an antogonist protocol. Dr. Moutos thought this would give us the best chance at high quality eggs on a shorter medication protocol. The doses were high for my age. After the first cycle yielded slightly fewer eggs than average for my age we upped the doses for the second cycle. That second cycle was worse overall than the first and produced even fewer eggs of poorer quality. We still managed to get 1 PGS normal blastocyst from each cycle though.
Describe your experience with your nurse at Arkansas Fertility Center. (Assigned nurse: Debby)
Overall we loved the nursing staff. Even though it’s a smaller clinic they do see a lot of patients as it is the only IVF clinic in the entire state. So as a patient you must stay on top of your own care to ensure nothing slips through the cracks. The IVF coordinator, Debby, took an interest in our lives and we felt she was rooting for us. We loved some of the nurses who joined us for ultrasound monitoring and performed our blood draws. We became especially close to some of them. We found the nurses on the surgical side to be highly compassionate. Once you get to egg retrieval and transfer time you might be stressed out. We found the nurses on that side to be calming and knowledgeable.
Describe your experience with Arkansas Fertility Center.
I think the doctors and nurses are the clinic’s primary strength. Dr. Moutos was our primary doctor but we also saw his partner Dr. Batres during monitoring. Both are very smart. Dr. Batres will take more time with you. But we loved Dr. Moutos and trusted him. The nurses are also great. We found them to be compassionate and helpful when we needed questions answered in person or in the patient portal. We personally think the lab could be a weakness to this clinic. If you are interested in PGS or PGD testing you may want to find a clinic that performs a lot of embryo biopsies as this clinic does not.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
I believe the first round of IVF was about $11-$12K. The second round was about $7K I believe. We felt the prices were very fair. I believe a frozen embryo transfer cycle was $3K. These costs do not include medications or PGS testing.
Describe Dean Moutos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
Dr. Moutos very strongly encouraged us to do eSET. We were doing PGS testing so we felt comfortable only transferring 1 embryo each time.
What specific things went wrong at Arkansas Fertility Center?
  • Lost or damaged samples
Describe the specific things that went wrong at Arkansas Fertility Center.
We had 40% of our embryos show inconclusive results after PGS. That was an exceptionally high rate. We do not know if it was because the clinic’s lab did not get an adequate biopsy, the testing lab had something go wrong, or if there was something else happening with the embryos. We are changing clinic’s for our 3rd IVF cycle just so we can see the difference that a different lab makes.
8
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unknown Success
7
8
Age 32 - 33
3 IUI
IVF
Male Factor
Unexplained
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr Moutos is very informed and up to date on latest techniques and data...In the beginning Dr Moutos could not remember our previous course of treatment and would constantly have to ask me what we had done last time etc....He allows students to work with him so be prepared to have students observe and possibly exam you....His first treatment recommendation was IUI based on diagnosis of unexplained Infertility and us TTC for over a year....
The nursing staff [AR Fert and Gyn] as a whole was very polite and friendly at appointments. However, it was/is next to impossible to get anyone on the phone. The IVF coordinator is very direct, shows very little compassion and does not give much information....Communication and scheduling can be difficult....With my IVF protocol, the Dr and IVF coordinator told me two different protocols....Nobody answers the phone, you always have to leave a message.
How was your experience with Dean Moutos at Arkansas Fertility Center?
Dr Moutos is very informed and up to date on latest techniques and data. He isn't always as thourough as I'd like and requires you to ask questions....assuming you know what questions to ask. He does answer questions but inform yourself before you go so that you know enough to ask. He allows students to work with him so be prepared to have students observe and possibly exam you.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Inform yourself enough to ask questions before you go.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
In the beginning Dr Moutos could not remember our previous course of treatment and would constantly have to ask me what we had done last time etc. But as time went on, this did get better
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
His first treatment recommendation was IUI based on diagnosis of unexplained Infertility and us TTC for over a year. After 3 unsuccessful IUIs we met with other Dr in clinic and he discovered that my husbands semen analysis showed abnormal morphology and thus gave us a male factor diagnosis and recommended IVF. We have had one fresh IVF cycle and I recently had a polyp removed from my uterus and we will begin our first FET this month. I was a little frustrated with not having a diagnosis earlier and then finding the polyp after all these unsuccessful attempts.
Describe your experience with the nursing staff at Arkansas Fertility Center.
The nursing staff as a whole was very polite and friendly at appointments. However, it was/is next to impossible to get anyone on the phone. The IVF coordinator is very direct, shows very little compassion and does not give much information. She knew I was having a chemical pregnancy and did not tell me, lead me to think I had more hope than was realistic.
Describe your experience with Arkansas Fertility Center.
Communication and scheduling can be difficult. Nobody answers the phone, you always have to leave a message. Appointments are always running behind and although they schedule appointments at 7:30, you rarely get seen before 8. Be patient
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
In the beginning everything was 100% out of pocket and had to be paid in full day of service. I was lucky enough to change jobs thus insurances and IVF was covered 80/20. I had to pay my 20% up front before protocol began. All IVF medications were out of pocket. I used Walgreens specialty pharmacy although the IVF coordinator tried telling me what pharmacy I had to use.
Describe Dean Moutos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
We have done eSET and will continue to do so with our next FET. Dr. Moutos recommended this based on excellent quality embryos and we trust him fully
What specific things went wrong at Arkansas Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Arkansas Fertility Center.
I had a endometrial biopsy and no one called me with the results or posted on the patient portal. With my IVF protocol, the Dr and IVF coordinator told me two different protocols.
7
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2015, Successful
7
8
Age 31 - 33
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
3rd of 5 Docs
Neutral
Neutral
Successful
Dr. Moutos will do what he can in order to get the patient pregnant, but he doesn't take additional time to sit down with the patient and explain what the plan is or options in courses of action. I had to argue with him when he wanted to put me back on Clomid for an IUI when I had previously tried Clomid and didn't respond to it. He did finally check my records and move on to injectable medications (which worked), but not without me putting up a fight. Be confident and assertive around him and he will work for you. When we did the IVF, he was much more receptive.
The front desk staff and billing [at Arkansas Fertility Center] are so frustrating to work with. If you're trying to call and talk to a human, you won't. You'll have to leave a message and they will call you back. If you're in the middle of a cycle, the nursing staff is good at calling you back, but I had a billing issue and was call to PAY THEM and it took 2 weeks in order to get someone to call me back and get it all worked out.
How was your experience with Dean Moutos at Arkansas Fertility Center?
Dr. Moutos will do what he can in order to get the patient pregnant, but he doesn't take additional time to sit down with the patient and explain what the plan is or options in courses of action. I had to argue with him when he wanted to put me back on Clomid for an IUI when I had previously tried Clomid and didn't respond to it. He did finally check my records and move on to injectable medications (which worked), but not without me putting up a fight. Be confident and assertive around him and he will work for you. When we did the IVF, he was much more receptive.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Learn about your procedures. Ask lots of questions and if you're unsure about something, ask for clarification. This is your body, your dreams and (if insurance isn't covering procedures, like my situation) your money.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
Dr Moutos isn't one to sit down and explain what is happening with you. He simply wants to get through the process and get things done. He's very competent and very good at what he does, but isn't typically going to look to the patient for insight or additional information.
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
We did 3 cycles on Femera with timed intercourse, 3 cycles on injectable medications with timed intercourse, 3 IUIs (with injectables) and finally IVF (with ICSI). Each time I was producing follicles, but no fertilization was happening. Sperm was testing off the charts great and nothing could be found wrong with me, so after all that we finally moved on to IVF and were successful.
Describe your experience with your nurse at Arkansas Fertility Center. (Assigned nurse: Debbie Stewart)
Debbie Stewart was the nurse that did the counseling and coordinated medications and dosages with me. I found her very informative, but very cold and businesslike. I flat out told her, "I understand that this is your job. You see women like me every single day and you deal with us all hopped up on hormones and depressed and crazy because we just got to have a baby. Today is just another day at work for you, but this (the IVF cycle) is all my dreams, all my savings and all my strength and I need to know you're taking it seriously and considering what I need specifically as an individual patient. The nurse who was there for the retrieval and transfer (I don't remember her name and I really wish I did) was AMAZING. She was caring and considerate and had great bedside manner. She was exactly what I needed for a very stressful procedure (where, again, you're hopped up on hormones and not really thinking rationally).
Describe your experience with Arkansas Fertility Center.
The front desk staff and billing are so frustrating to work with. If you're trying to call and talk to a human, you won't. You'll have to leave a message and they will call you back. If you're in the middle of a cycle, the nursing staff is good at calling you back, but I had a billing issue and was call to PAY THEM and it took 2 weeks in order to get someone to call me back and get it all worked out.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
My doctor's office kindly offered a military discount for IVF at $10,000 (plus meds). This could increase if there were complications, but included start to finish of one cycle. Normally this cost is $12,500 for not military. They charged a flat rate of $1,000 per IUI. They did not offer any bundling services or shared responsibility promises. All my medications were acquired through Freedom Pharmacy and paid directly to them.
Describe Dean Moutos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
Dr. Moutos originally was only going to allow us to transfer 2 embryos max, but our remaining embryo was finally catching up in development and the morning of the transfer, he said he'd let us transfer all 3. He said he didn't have much hope for the third embryo, but that it would do better in the body than out (as we were hoping to freeze some, but ended up not having any available). Out of the 3 transferred, we ended up with a singleton birth.
7
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2018, Successful
10
8
Age 25 - 30
7 Fertility Medications
Endometriosis
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr batres always takes time to explain things in great detail. He is aggressive with his plans as long as you are comfortable every step of the way.... Dr batres is a caring dr. He is extremely knowledgeable in his field. I trust him to do what is best for me and my family. I know he has my best interest at heart. He is sure to taste time to meet with you after each appt.... Ask him any questions you may have because he will answer them thoroughly.
The front desk attendant [Arkansas Fertility Center] is not always approachable. It is nearly impossible to get anyone on the phone. I do feel as though the drs are better than the staff they have employed. I trust my dr enough to continue going here.... The nursing staff is very busy and attempts to return calls but does not always get around to it.... The treatments are very expensive as they are at most places. Labs and ultrasound are also very pricey. I’ve had one mistake made in the billing department.
How was your experience with Francisco Batres at Arkansas Fertility Center?
Dr batres is a caring dr. He is extremely knowledgeable in his field. I trust him to do what is best for me and my family. I know he has my best interest at heart. He is sure to taste time to meet with you after each appt.
What's one piece of advice would you give a prospective patient of Francisco Batres at Arkansas Fertility Center?
Ask him any questions you may have because he will answer them thoroughly.
During treatment, were you treated like a number or a human with Francisco Batres at Arkansas Fertility Center?
Dr batres always takes time to explain things in great detail. He is aggressive with his plans as long as you are comfortable every step of the way.
Describe your experience with the nursing staff at Arkansas Fertility Center.
The nursing staff is very busy and attempts to return calls but does not always get around to it.
Describe your experience with Arkansas Fertility Center.
The front desk attendant is not always approachable. It is nearly impossible to get anyone on the phone. I do feel as though the drs are better than the staff they have employed. I trust my dr enough to continue going here.
Describe the costs associated with your care under Francisco Batres at Arkansas Fertility Center.
The treatments are very expensive as they are at most places. Labs and ultrasound are also very pricey. I’ve had one mistake made in the billing department.
What specific things went wrong at Arkansas Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Arkansas Fertility Center.
I had go set up automatic refills through my pharmacy so they would have to track down the clinic to get prescriptions refills.
10
Doctor
Francisco Batres
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unsuccessful
9
8
Age 32 - 33
3 IUI
1 IVF
Male Factor
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
Be patient, he [Dr. Francisco Batres] is always running behind. But it is bc he spends so much time explaining...Dr Batres is very thourough and takes his time with each patient. He makes time to answer all your questions until you understand...He is very compassionate and nice man. He is difficult to understand at times but does his best to make sure you understand before you leave, even draws pictures and diagrams. He gave me his personal cell number and called and checked on my after IVF procedure
Be patient, he [Dr. Francisco Batres] is always running behind [at Arkansas Fertility Center]. But it is bc he spends so much time explaining...Dr Batres is very thourough and takes his time with each patient. He makes time to answer all your questions until you understand...He is very compassionate and nice man. He is difficult to understand at times but does his best to make sure you understand before you leave, even draws pictures and diagrams. He gave me his personal cell number and called and checked on my after IVF procedure
How was your experience with Francisco Batres at Arkansas Fertility Center?
He is very compassionate and nice man. He is difficult to understand at times but does his best to make sure you understand before you leave, even draws pictures and diagrams. He gave me his personal cell number and called and checked on my after IVF procedure
What's one piece of advice would you give a prospective patient of Francisco Batres at Arkansas Fertility Center?
Be patient, he is always running behind. But it is bc he spends so much time explaining
During treatment, were you treated like a number or a human with Francisco Batres at Arkansas Fertility Center?
Dr Batres is very thourough and takes his time with each patient. He makes time to answer all your questions until you understand.
9
Doctor
Francisco Batres
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Arkansas Fertility Center
Little Rock
Clinic Atmosphere
2018, Unknown Success
8
8
Age 25
5 Fertility Medications
PCOS
Other
Income $50K - $99K
Teacher
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Moutos checked every possible health problem after my OBGYN noticed Clomid wasn't working for me. After tests and exams he determined to put me on another pill which worked. Great doctor and very knowledgeable.... The only dosage that has made me ovulate is Letrolze 100mg. Along with ultrasounds to check my progress and a shot to help jump start ovulation.... He seems like he is there to do his job to get me pregnant
[Arkansas Fertility Center is a] Great place I would recommend them to anyone struggling to have a child on their own. Very caring and passionate atmosphere for emotional women. Even though the money is a struggle, they do know what they are doing.... [the nursing staff are] Amazing women!!... The only dosage that has made me ovulate is Letrolze 100mg. Along with ultrasounds to check my progress and a shot to help jump start ovulation.
How was your experience with Dean Moutos at Arkansas Fertility Center?
Dr. Moutos checked every possible health problem after my OBGYN noticed Clomid wasn't working for me. After tests and exams he determined to put me on another pill which worked. Great doctor and very knowledgeable.
What's one piece of advice would you give a prospective patient of Dean Moutos at Arkansas Fertility Center?
Make sure he is your last option because every cost will add up.
During treatment, were you treated like a number or a human with Dean Moutos at Arkansas Fertility Center?
He seems like he is there to do his job to get me pregnant
Describe the protocols Dean Moutos used in your cycles at Arkansas Fertility Center and their degree of success.
The only dosage that has made me ovulate is Letrolze 100mg. Along with ultrasounds to check my progress and a shot to help jump start ovulation.
Describe your experience with the nursing staff at Arkansas Fertility Center.
Amazing women!!
Describe your experience with Arkansas Fertility Center.
Great place I would recommend them to anyone struggling to have a child on their own. Very caring and passionate atmosphere for emotional women. Even though the money is a struggle, they do know what they are doing.
Describe the costs associated with your care under Dean Moutos at Arkansas Fertility Center.
About $2,000
Describe Dean Moutos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arkansas Fertility Center.
I really liked how Dr. Moutos helped educate me on the whole process.
8
Doctor
Dean Moutos
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Arkansas Fertility Center
Little Rock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources