Aspire Fertility Austin

3 doctors work here

Rated 8.3
Strongly recommend: 76%Neutral: 7%Don't recommend: 17%8.3
76% strongly recommend
28 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.6
9.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
634
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Austin
911 W. 38th St
Austin, TX 78705
512.479.7979

28 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
0
Age 27
1 IVF
Poor Egg Quality
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
No other options except IVF were discussed...My medical notes contained information that stated that all of this was discussed with me when it hadn't been...I blame her [Dr. Natalie Crawford] for not doing follow-up bloodwork, or an HSG, or any tests for that matter before I paid $30,000 out of pocket for IVF... As soon as any questions that challenged her suggestions were asked, all bets were off.
The clinic [Aspire Fertility (formerly RMA of Texas)] itself is run like a well-oiled machine as far as I was concerned. Other than refusing to allow me to transfer to another doctor when I did not get along well with Dr. Crawford, I had a very pleasant experience there & I was comfortable at each appointment...The staff was very nice, accommodating, & responsive. But Dr. Crawford didn't do any tests of her own & simply suggested (highly) that I START with IVF because I want a second child down the road.
How was your experience with Natalie Crawford at Aspire Fertility Austin?
If I could give 0 stars I would, but to be fair, the staff at Aspire were always very nice & accommodating. I don't really know where to begin with why you should avoid this place like the plague (specifically Dr. Natalie Crawford). I was referred here by my OBGYN after some slightly low test results, & during the very first visit (a consultation) I was immediately told by Dr. Crawford that it would be in my best interest to move forward with IVF. Mind you, I was 27 years old, with low AMH & slightly high FSH. My husband & I had been trying to conceive for less than a year. However, due to the fear those test results caused me, knowing nothing about infertility & the other options I had, as well as trusting my doctor's opinion, I truly believed that IVF would be the only thing that would get me what I wanted. So I went ahead & paid out of pocket for 1 round of IVF. Also, no more tests were run before I paid full price for this. We went solely based on the bloodwork I had received from my OBGYN. By no fault of the doctors, none of my embryos made it to blastocysts. Of course this was devastating, & my husband was very upset after doing more research, as he felt that Dr. Crawford talked me into something & used my vulnerability & desire for a child to persuade me into this huge (& expensive) step before trying anything else. He voiced this to her during our follow-up appointment, to which Dr. Crawford responded that he was "verbally aggressive" & interrupted him with "no, it's my turn to talk, stop talking". As soon as any questions that challenged her suggestions were asked, all bets were off. She was rude to my husband as well as myself, answering my questions with 1 or 2 words when I was already in a very fragile & confused state. She told me I likely had an egg quality issue, & would probably never become pregnant on my own without more IVF. I ended up making an appointment with another RE for a second opinion, & she used to work at Aspire. She told me that she would ask Dr. Skillern if I could transfer to her so that I could maintain some sort of normalcy & familiarity through my second round without having to see the same doctor. I was later told by this RE that I could not transfer to Dr. Skillern because "Dr. Crawford had told Dr. Skillern that my husband asked to leave the practice"; which never happened in any discussion that we had, a blatant lie. I was floored. So there went another option for me (or so it felt like). To make things even worse, I requested my records from Aspire, & while going through them, noticed so many false statements I couldn't believe it, despite everything that had happened. Dr. Crawford reported in these notes that during our first consultation, she went over all options of fertility treatment with me, & that "it may take several IVF rounds to have a successful outcome". NONE OF THAT WAS EVER EVEN BROUGHT UP TO ME IN THE SLIGHTEST! To the contrary, I asked one of the nurses after my appointment with Dr. Crawford was over if Dr. Crawford felt that I may need more than 1 round & she responded with "no, Dr. Crawford will tell us if she believes there's a high chance of that, & she didn't say that so that means she feels that this will truly get you what you want". She also wrote that risks of my egg retrieval were reviewed with me, such as needing a blood transfusion in severe situations. Again, never even mentioned in the slightest. Let me just clarify, I do not blame Dr. Crawford or Aspire for my failed cycle. I know that nature does it's own thing, & no doctor can be sure what the outcome will be when it comes to fertility. I blame her for being rude, for taking advantage of my vulnerability & fragile mental state at the time (that I'm still very much affected by), for straight-out lying in my medical notes (which I believe is very illegal). I blame her for not doing follow-up bloodwork, or an HSG, or any tests for that matter before I paid $30,000 out of pocket for IVF. I want to say more, but I'm out of room! P.s. I am now 15 wks pregnant (naturally!!!) with a little girl :)
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
Don't!!!
During treatment, were you treated like a number or a human with Natalie Crawford at Aspire Fertility Austin?
The staff was very nice, accommodating, & responsive. But Dr. Crawford didn't do any tests of her own & simply suggested (highly) that I START with IVF because I want a second child down the road.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Erika)
Erika was fabulous. She was compassionate, caring, responsive, everything you could want in a nurse.
Describe your experience with Aspire Fertility Austin.
The clinic itself is run like a well-oiled machine as far as I was concerned. Other than refusing to allow me to transfer to another doctor when I did not get along well with Dr. Crawford, I had a very pleasant experience there & I was comfortable at each appointment.
Describe the costs associated with your care under Natalie Crawford at Aspire Fertility Austin.
Approximately $24,000 for the "package" deal that included some (not all) medications as well as 1 embryo transfer & 1 year of frozen embryo storage.
What specific things went wrong at Aspire Fertility Austin?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Aspire Fertility Austin.
No other options except IVF were discussed with me. My medical notes contained information that stated that all of this was discussed with me when it hadn't been. I was also never "prepared" for multiple cycles of IVF.
0
Doctor
Natalie Crawford
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
3
Age 29
Fertility Medications
PCOS
European
Income $100K - $199K
Marketer or PR
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When first researching her [Dr. Natalie Crawford], I didn't like her strong social media presence and the fact that she talked about patients (without mentioning their names) on social media...My first consultation was OK. During one point in the consultation I got upset (Infertility is emotional people, but I'm preaching to the choir, you all know this.). Dr. Crawford just kept talking and didn't stop to address my emotions. This should have been my first red flag.
During my previous visit, I mentioned to Dr. Crawford, my fertility coach, and other staff [at Aspire] how uncomfortable my husband would be giving the SA. Even leading up to our appointment, I spoke back and forth with office staff on the possibility of him doing it at home and bringing his sample in...they placed my husband in a room right by the nurses desk and the waiting room. He could hear every word the nurses said, every person who checked in at the desk, and even when they called me back to our consultation room. Why would they have not taken notes about how uncomfortable I told him he would be and placed him in the room furthest away from everyone? Instead, they placed him in the least private of all the SA rooms
How was your experience with Natalie Crawford at Aspire Fertility Austin?
Summary: Dr. Crawford has poor bedside manner when dealing with emotional patients. My OGBYN referred me to Dr. Crawford. When first researching her, I didn't like her strong social media presence and the fact that she talked about patients (without mentioning their names) on social media. I also lived over an hour away from her office, so it would be a pain to make the trip often; however, my OGBYN loved her so I decided to give her a try. My first consultation was OK. During one point in the consultation I got upset (Infertility is emotional people, but I'm preaching to the choir, you all know this.). Dr. Crawford just kept talking and didn't stop to address my emotions. This should have been my first red flag. However, I let it go with the thought that maybe she thought if she just kept talking I would be able to pull myself together and we could move forward. I came back for my second appointment for my husband to do a semen analysis (SA). Once his SA was complete, Dr. Crawford would be able to go over next steps with us. During my previous visit, I mentioned to Dr. Crawford, my fertility coach, and other staff how uncomfortable my husband would be giving the SA. Even leading up to our appointment, I spoke back and forth with office staff on the possibility of him doing it at home and bringing his sample in. Ultimately, he decided to do the analysis in the office because we were concerned with the 1 hour time frame that we had to get the sample to the lab (remember, we live 1 hour away) . The day of our appointment, they placed my husband in a room right by the nurses desk and the waiting room. He could hear every word the nurses said, every person who checked in at the desk, and even when they called me back to our consultation room. Why would they have not taken notes about how uncomfortable I told him he would be and placed him in the room furthest away from everyone? Instead, they placed him in the least private of all the SA rooms. Unfortunately, he was not able to provide a SA. We then waited on Dr. Crawford for our consultation. We were greeted by a nurse who said Dr. Crawford would not be able to see us today because my husband had not been able to provide a SA. I immediately start crying. First, We had driven an hour, how can she not just come into the room and talk to us and explain possible options (option 1: if his SA came back good. option 2: if it came back bad). Second, I'm her patient too, not just him. Come talk to me and my husband about what's going on with me and the blood work results from the last appointment. Because I got upset, the nurse went to get Dr. Crawford. As soon as she entered the room Dr. Crawford was on the defense. Instead of giving me a chance to talk and explain my concerns, she immediately started explain why it was unethical for her to treat us without his SA. Unfortunately, I tried to talk over her in order for me to express my concerns. Her response: "I feel like you are personally attacking me." UMMM.... WHAT?!? She then proceeded to say "It's unethical for me to f***ing take your money without his SA." So now she has refused to see us, said I was attacking her, and she cursed. I should have trusted my gut from my first consultation when she ignored me when I got upset and kept talking. Based on her reaction to my emotions at my second appointment, she clearly needs more work in how to properly deal with patient emotions. I needed a hug, a "it's going to be OK, here are next steps," not cursing and refusal to see me.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
Don't try to confront her, she'll curse and say you are personally attacking her.
Describe your experience with Aspire Fertility Austin.
Summary: Dr. Crawford has poor bedside manner when dealing with emotional patients. My OGBYN referred me to Dr. Crawford. When first researching her, I didn't like her strong social media presence and the fact that she talked about patients (without mentioning their names) on social media. I also lived over an hour away from her office, so it would be a pain to make the trip often; however, my OGBYN loved her so I decided to give her a try. My first consultation was OK. During one point in the consultation I got upset (Infertility is emotional people, but I'm preaching to the choir, you all know this.). Dr. Crawford just kept talking and didn't stop to address my emotions. This should have been my first red flag. However, I let it go with the thought that maybe she thought if she just kept talking I would be able to pull myself together and we could move forward. I came back for my second appointment for my husband to do a semen analysis (SA). Once his SA was complete, Dr. Crawford would be able to go over next steps with us. During my previous visit, I mentioned to Dr. Crawford, my fertility coach, and other staff how uncomfortable my husband would be giving the SA. Even leading up to our appointment, I spoke back and forth with office staff on the possibility of him doing it at home and bringing his sample in. Ultimately, he decided to do the analysis in the office because we were concerned with the 1 hour time frame that we had to get the sample to the lab (remember, we live 1 hour away) . The day of our appointment, they placed my husband in a room right by the nurses desk and the waiting room. He could hear every word the nurses said, every person who checked in at the desk, and even when they called me back to our consultation room. Why would they have not taken notes about how uncomfortable I told him he would be and placed him in the room furthest away from everyone? Instead, they placed him in the least private of all the SA rooms. Unfortunately, he was not able to provide a SA. We then waited on Dr. Crawford for our consultation. We were greeted by a nurse who said Dr. Crawford would not be able to see us today because my husband had not been able to provide a SA. I immediately start crying. First, We had driven an hour, how can she not just come into the room and talk to us and explain possible options (option 1: if his SA came back good. option 2: if it came back bad). Second, I'm her patient too, not just him. Come talk to me and my husband about what's going on with me and the blood work results from the last appointment. Because I got upset, the nurse went to get Dr. Crawford. As soon as she entered the room Dr. Crawford was on the defense. Instead of giving me a chance to talk and explain my concerns, she immediately started explain why it was unethical for her to treat us without his SA. Unfortunately, I tried to talk over her in order for me to express my concerns. Her response: "I feel like you are personally attacking me." UMMM.... WHAT?!? She then proceeded to say "It's unethical for me to f***ing take your money without his SA." So now she has refused to see us, said I was attacking her, and she cursed. I should have trusted my gut from my first consultation when she ignored me when I got upset and kept talking. Based on her reaction to my emotions at my second appointment, she clearly needs more work in how to properly deal with patient emotions. I needed a hug, a "it's going to be OK, here are next steps," not cursing and refusal to see me.
Describe the costs associated with your care under Natalie Crawford at Aspire Fertility Austin.
$40 copay based on my insurance
What specific things went wrong at Aspire Fertility Austin?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Aspire Fertility Austin.
After my first consultation, I was supposed to take an antibiotic. When I got to my pharmacy, over an hour after my appointment, they still did not have my prescription. I emailed my nurse and she immediately called it in, apologized, and asked my pharmacy to do what they could to fill it quickly because I was waiting.
0
Doctor
Natalie Crawford
Humanity
Communication
Trustworthiness
Compassion
Explained risks
3
Clinic
Aspire Fertility Austin
Austin
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
9
9
Age 46 - 47
2 IVF
Donor Eggs
European
Income $200K - $499K
Marketer or PR
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. P [Prokai] was always patient with all my questions...took Progesterone shots pre transfer and until week 10 of pregnancy. Estrace 6mg (2mg 3 times a day) as well as estrogene patches (2 patches every other day...i had to ask questions rather than information always being presented. And since I had previous experience I knew what to ask...I had a much clearer picture of what to expect along the process...
They [Aspire Fertility Austin] are clear on costs up front, they provided me a detailed calendar of medications, appointments, etc. I had a much clearer picture of what to expect along the process. The clinic was never overly crowed like the other clinic I had gone to, so I didn't feel like a number in a cattle call...Great at getting back to you quickly. Compasionate and caring. The one thing is i had to ask questions for some things because she didn't always proactively tell me things...
How was your experience with David Prokai at Aspire Fertility Austin?
Of the two fertility clinics I've tried, Aspire has been a breath of fresh air. They are clear on costs up front, they provided me a detailed calendar of medications, appointments, etc. I had a much clearer picture of what to expect along the process. The clinic was never overly crowed like the other clinic I had gone to, so I didn't feel like a number in a cattle call. I felt like they actually had the same goal in mind as I did, to get pregnant. Where my other clinic I felt like they just really wanted my money. I'd recommend Aspire and Dr. P for sure. There's always a few things they could do better, i had to ask questions rather than information always being presented. And since I had previous experience I knew what to ask. However overall I still give them a 9 out of 10 compared to my other experiences. I felt like they all cared about me and our outcome and gave us the time and patients we needed during the process.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
Make sure to ask questions. If you don't know how to give a shot, make sure to ask the nurse. It might be because I had already gone through the experience before. They are much more clear on the process than others, but still didn't cover everything. Do your research no matter who you see and ask questions.
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
Great customer service. They knew my name when I called, were responsive and Dr. P was always patient with all my questions.
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
We only did an embroyo transfer with Aspire. They use a pretty agreesive approach compared to my other fertility clinic, which I much appreciated. They were great at making sure the uturus lining was the right size - over 7mm. I took Progesterone shots pre transfer and until week 10 of pregnancy. Estrace 6mg (2mg 3 times a day) as well as estrogene patches (2 patches every other day.
Describe your experience with Aspire Fertility Austin.
Great at getting back to you quickly. Compasionate and caring. The one thing is i had to ask questions for some things because she didn't always proactively tell me things (i.e. how to do Progesterone shots). But overall really felt like she cared, she knew my name and my case well.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
My care was a different cost because we used a donor service. We bought a package that had the ability to refund if we don't get to a live a birth through 6 donor cycles. That package was $39k plus we did pay for embroyo testing $4100 and additional embroyo biopsy $1500. I believe we also paid a little extra for a mock trial required by the donor service, maybe $500.
What specific things went wrong at Aspire Fertility Austin?
  • Failed to call with results
Describe the specific things that went wrong at Aspire Fertility Austin.
Oh i wouldn't say "go wrong" - i just didn't get a call one time for extra blood work I asked for. We had to monitor my TSH and Vit D during my process due to my health issues. The question asked if anyone ever didn't call me with results, it happened one time and wasn't a big deal. I just called them.
9
Doctor
David Prokai
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 31
2 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
European
Income $200K - $499K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We transferred one embryo under Dr. Prokai's recommendation. He fully explained the trade offs between implanting one vs. two...During our conversation, I felt more heard and seen than I had ever felt during my year of fertility treatment...[he] gives you first class care, but also understands how to be there emotionally for you is incredibly important
The entire [Aspire Fertility] nursing staff rallied around us and helped us save our cycle after we had to transfer mid-cycle from [another clinic]...I was so devastated to leave him and his incredible staff who rallied around us and gave us the care and support we needed to make this little boy. I will never be able to thank the team at Aspire enough for the wonderful gift they have given us. We love them like family. They want constant updates from me and my sister
How was your experience with David Prokai at Aspire Fertility Austin?
I can't say enough good things about Dr David Prokai. He is the most emotionally supportive, talented, and caring doctor that I have ever met. Fertility treatment is so incredibly traumatic. Having a doctor who not only gives you first class care, but also understands how to be there emotionally for you is incredibly important. Dr. Prokai genuinely cares about his patients. In 2020 I was working with another fertility clinic in Austin and my body wasn’t responding to stimulation treatment. I was told that I needed to start exploring donor eggs. I went to Dr. Prokai for a second opinion and I felt an immediate connection to him. During our conversation, I felt more heard and seen than I had ever felt during my year of fertility treatment with my other clinic. At my previous clinic I felt like a number in their system, and had no emotional connection to my doctor. During my appointment with Dr. Prokai I remember him saying "I understand that every step in this journey is a loss, I can only tell you what I would tell you if you were my sister, and if you were my sister, I would agree that a donor egg is your best chance". I was blown away, my other doctor had never acknowledged the emotional weight that fertility treatment carries. We stayed with my old clinic and went forward with stimulating my sister Sarah, who agreed to be my egg donor. Unfortunately, after a horrible experience with that clinic, we were forced to abandon treatment mid-cycle. I called Aspire Fertility in tears on Friday night and they called Dr. Prokai who not only talked to me that Friday night, but agreed to rush us in for an appointment. He rescued our cycle and was able to continue Sarah’s stimulation. During Sarah’s egg extraction, she grabbed Dr Prokai’s hand and said “you’re such a blessing for our family. Thank you so much for everything you’ve done. I believe god gave you to us.” Dr. Prokai got misty-eyed, but is a superstitious man so didn’t congratulate us just yet. Even though my sister also has a low ovarian reserve, the cycle resulted in three grade A healthy and viable embryos! Not only did Dr. Prokai make me feel taken care of emotionally and clinically, he also made my sister Sarah feel cared for as one of his own patients- not just “the donor.” At one point during our treatment, it looked like we were going to have to stop her cycle and try again with another medication protocol. Thankfully, Sarah started responding to treatment and we were able to move forward. So many ups and downs. Dr. Prokai confessed that he was so worried that he would have to call off the cycle that he had spent the weekend practicing how to tell us with his wife, so he could make sure that he told us in as gentle of a way as possible, so we wouldn’t lose hope. This is who he is. He cares so much. We are now three months pregnant with our baby boy! Due on my sister’s bday- another blessing. Dr. Prokai wanted so badly to FaceTime Sarah & her husband during our first heartbeat appt, and it was such a beautiful moment, every team member on board, listening to our miracle’s strong heart beat. During our last appointment with Dr. Prokai I was a sobbing mess. I was so devastated to leave him and his incredible staff who rallied around us and gave us the care and support we needed to make this little boy. I will never be able to thank the team at Aspire enough for the wonderful gift they have given us. We love them like family. They want constant updates from me and my sister. It has been such a long and hard journey, but I could not be more grateful that it was Dr. Prokai who helped us create this little life. It was all meant to be, but with the right doctor.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
Book your appointment today. Dr. Prokai is the most incredible fertility doctor.
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
I can't say enough good things about Dr David Prokai. He is the most emotionally supportive, talented, and caring doctor that I have ever met. Fertility treatment is so incredibly traumatic. Having a doctor who not only gives you first class care, but also understands how to be there emotionally for you is incredibly important. Dr. Prokai genuinely cares about his patients. In 2020 I was working with another fertility clinic in Austin and my body wasn’t responding to stimulation treatment. I was told that I needed to start exploring donor eggs. I went to Dr. Prokai for a second opinion and I felt an immediate connection to him. During our conversation, I felt more heard and seen than I had ever felt during my year of fertility treatment with my other clinic. At my previous clinic I felt like a number in their system, and had no emotional connection to my doctor. During my appointment with Dr. Prokai I remember him saying "I understand that every step in this journey is a loss, I can only tell you what I would tell you if you were my sister, and if you were my sister, I would agree that a donor egg is your best chance". I was blown away, my other doctor had never acknowledged the emotional weight that fertility treatment carries. We stayed with my old clinic and went forward with stimulating my sister Sarah, who agreed to be my egg donor. Unfortunately, after a horrible experience with that clinic, we were forced to abandon treatment mid-cycle. I called Aspire Fertility in tears on Friday night and they called Dr. Prokai who not only talked to me that Friday night, but agreed to rush us in for an appointment. He rescued our cycle and was able to continue Sarah’s stimulation. During Sarah’s egg extraction, she grabbed Dr Prokai’s hand and said “you’re such a blessing for our family. Thank you so much for everything you’ve done. I believe god gave you to us.” Dr. Prokai got misty-eyed, but is a superstitious man so didn’t congratulate us just yet. Even though my sister also has a low ovarian reserve, the cycle resulted in three grade A healthy and viable embryos! Not only did Dr. Prokai make me feel taken care of emotionally and clinically, he also made my sister Sarah feel cared for as one of his own patients- not just “the donor.” At one point during our treatment, it looked like we were going to have to stop her cycle and try again with another medication protocol. Thankfully, Sarah started responding to treatment and we were able to move forward. So many ups and downs. Dr. Prokai confessed that he was so worried that he would have to call off the cycle that he had spent the weekend practicing how to tell us with his wife, so he could make sure that he told us in as gentle of a way as possible, so we wouldn’t lose hope. This is who he is. He cares so much. We are now three months pregnant with our baby boy! Due on my sister’s bday- another blessing. Dr. Prokai wanted so badly to FaceTime Sarah & her husband during our first heartbeat appt, and it was such a beautiful moment, every team member on board, listening to our miracle’s strong heart beat. During our last appointment with Dr. Prokai I was a sobbing mess. I was so devastated to leave him and his incredible staff who rallied around us and gave us the care and support we needed to make this little boy. I will never be able to thank the team at Aspire enough for the wonderful gift they have given us. We love them like family. They want constant updates from me and my sister. It has been such a long and hard journey, but I could not be more grateful that it was Dr. Prokai who helped us create this little life. It was all meant to be, but with the right doctor.
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
Dr. Prokai stimulated my sister to secure donor eggs, he used birth control, injectable hormones and estrodial (among other medications which I can't remember). For my transfer he used birth control, estrodial, progesterone injections and other medications I can't remember.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Inthira)
The entire nursing staff rallied around us and helped us save our cycle after we had to transfer mid-cycle from Texas Fertility Center. They took our call on a Friday night and got us in Monday for an appointment with Dr. Prokai. They cried with us, celebrated with us, and were incredible caretakers.
Describe your experience with Aspire Fertility Austin.
I can't say enough good things about Dr David Prokai. He is the most emotionally supportive, talented, and caring doctor that I have ever met. Fertility treatment is so incredibly traumatic. Having a doctor who not only gives you first class care, but also understands how to be there emotionally for you is incredibly important. Dr. Prokai genuinely cares about his patients. In 2020 I was working with another fertility clinic in Austin and my body wasn’t responding to stimulation treatment. I was told that I needed to start exploring donor eggs. I went to Dr. Prokai for a second opinion and I felt an immediate connection to him. During our conversation, I felt more heard and seen than I had ever felt during my year of fertility treatment with my other clinic. At my previous clinic I felt like a number in their system, and had no emotional connection to my doctor. During my appointment with Dr. Prokai I remember him saying "I understand that every step in this journey is a loss, I can only tell you what I would tell you if you were my sister, and if you were my sister, I would agree that a donor egg is your best chance". I was blown away, my other doctor had never acknowledged the emotional weight that fertility treatment carries. We stayed with my old clinic and went forward with stimulating my sister Sarah, who agreed to be my egg donor. Unfortunately, after a horrible experience with that clinic, we were forced to abandon treatment mid-cycle. I called Aspire Fertility in tears on Friday night and they called Dr. Prokai who not only talked to me that Friday night, but agreed to rush us in for an appointment. He rescued our cycle and was able to continue Sarah’s stimulation. During Sarah’s egg extraction, she grabbed Dr Prokai’s hand and said “you’re such a blessing for our family. Thank you so much for everything you’ve done. I believe god gave you to us.” Dr. Prokai got misty-eyed, but is a superstitious man so didn’t congratulate us just yet. Even though my sister also has a low ovarian reserve, the cycle resulted in three grade A healthy and viable embryos! Not only did Dr. Prokai make me feel taken care of emotionally and clinically, he also made my sister Sarah feel cared for as one of his own patients- not just “the donor.” At one point during our treatment, it looked like we were going to have to stop her cycle and try again with another medication protocol. Thankfully, Sarah started responding to treatment and we were able to move forward. So many ups and downs. Dr. Prokai confessed that he was so worried that he would have to call off the cycle that he had spent the weekend practicing how to tell us with his wife, so he could make sure that he told us in as gentle of a way as possible, so we wouldn’t lose hope. This is who he is. He cares so much. We are now three months pregnant with our baby boy! Due on my sister’s bday- another blessing. Dr. Prokai wanted so badly to FaceTime Sarah & her husband during our first heartbeat appt, and it was such a beautiful moment, every team member on board, listening to our miracle’s strong heart beat. During our last appointment with Dr. Prokai I was a sobbing mess. I was so devastated to leave him and his incredible staff who rallied around us and gave us the care and support we needed to make this little boy. I will never be able to thank the team at Aspire enough for the wonderful gift they have given us. We love them like family. They want constant updates from me and my sister. It has been such a long and hard journey, but I could not be more grateful that it was Dr. Prokai who helped us create this little life. It was all meant to be, but with the right doctor.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
I had coverage with Progyny so my fertility coverage was covered 100%
Describe David Prokai's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
We transferred one embryo under Dr. Prokai's recommendation. He fully explained the trade offs between implanting one vs. two.
10
Doctor
David Prokai
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
8
9
Age 36 - 37
1 IVF
Diminished Ovarian Reserve
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
He [John Wu] seemed genuine - called me himself or explained things when I didn’t get an update. Was apologizing for a mistake the lab made etc...He explained things in an understandable manner. I didn’t leave with questions of his explanations. I did however feel post failed transfer that there was things that should have been explained better which could have told us more information - having now done more research of my own...Do your own in-depth research and ask questions
I only had 1 to transfer [at Aspire Fertility]...I was told I would know something end of day 6 with no update...My embryologist didn’t update me on day 6 post egg retrieval that was said in my day 3 update. I was told I would know something end of day 6 with no update. When I called - no one was there to take my call as it was after 5. I got a call from my nurse for the next step but still didn’t know if we hAd any embryos that made it. She was able to get the Dr on the phone to go over the results of my embryos with me and scheduled my next appointment himself
How was your experience with John Wu at Aspire Fertility Austin?
He explained things in an understandable manner. I didn’t leave with questions of his explanations. I did however feel post failed transfer that there was things that should have been explained better which could have told us more information - having now done more research of my own.
What's one piece of advice would you give a prospective patient of John Wu at Aspire Fertility Austin?
Do your own in-depth research and ask questions
During treatment, were you treated like a number or a human with John Wu at Aspire Fertility Austin?
He seemed genuine - called me himself or explained things when I didn’t get an update. Was apologizing for a mistake the lab made etc.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Shab)
She was available to answer questions, quick to get back to me when I had a question. Explained things so it was understand and sent calendars for it to be in writing
Describe your experience with Aspire Fertility Austin.
I loved the clinic - clean, beautiful, and well kept. The staff was nice and seemed to know who I was when I walked in. Rooms always clean. Not long waits in the lobby. Labs were done at the facility some of which were run in-house and others as send out. I always knew results within a few hours of the draw.
Describe the costs associated with your care under John Wu at Aspire Fertility Austin.
We were self pay as this clinic didn’t accept our insurance. It was approximately 14,000 out of pocket not including medication
Describe John Wu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
I only had 1 to transfer
What specific things went wrong at Aspire Fertility Austin?
  • Failed to call with results
Describe the specific things that went wrong at Aspire Fertility Austin.
My embryologist didn’t update me on day 6 post egg retrieval that was said in my day 3 update. I was told I would know something end of day 6 with no update. When I called - no one was there to take my call as it was after 5. I got a call from my nurse for the next step but still didn’t know if we hAd any embryos that made it. She was able to get the Dr on the phone to go over the results of my embryos with me and scheduled my next appointment himself
8
Doctor
John Wu
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 34
3 IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Professor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I felt like I could be myself and be heard and supported by Dr Prokai and his team. Infertility is a horrible thing to go through and it made such a difference feeling like I could be participatory in my care by asking questions and not just be told what the cycle was...He spent almost an hour talking with us and was willing to explain anything I asked
Great covid protocol. They [Aspire Fertility clinic] would only have one person in the waiting room. Really nice facilities and you can always get someone on the phone which was an big issue with my last clinic. They even got me needles when I couldn’t get the right kind from my pharmacy...FET was about $4000...They [nurses] are super responsive and always made sure someone got back to me
How was your experience with David Prokai at Aspire Fertility Austin?
Changing doctors to Dr Prokai was the best decision for me. Yes, I did have a successful transfer and that of course makes things extra great...but I felt like I could be myself and be heard and supported by Dr Prokai and his team. Infertility is a horrible thing to go through and it made such a difference feeling like I could be participatory in my care by asking questions and not just be told what the cycle was.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
If you want to feel truly like a person and not a number, go to Dr Prokai!
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
I first met Dr. Prokai after a failed FET with another clinic. I had many questions about my situation so I wanted a second opinion. I knew I would only switch to him if I really really felt it was the right fit. My husband and I met with him (remotely due to covid). He spent almost an hour talking with us and was willing to explain anything I asked. Many times Dr Prokai would call me personally if I had a question about anything. He is a great doctor and a down to earth person. Cassy (his nurse) and Marci (his patient point person) are wonderful and attentive.
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
After a failed FET with a pgt tested normal Embryo I wanted to rule everything out. Dr Prokai suggested a cycle that started with about 2 weeks of birth control. Then we did a mock transfer (I had a extremely painful first transfer and this was a huge selling point for me that he said he always does a mock to make sure he knows how to place the catheter before it’s actually the time for the transfer). He also did a test for inflammation and that was normal. I did estrogen and PIO before the transfer. Had the transfer (it was soooo easy) and then continued the medication until 12 weeks pregnant.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Cassy)
Cassy (nurse) and Marci (coordinator) are great! They are super responsive and always made sure someone got back to me. When I first started seeing Dr Prokai Cassy was out of the office for a family emergency and so I had a couple emails to her that took a while to get back. But that is soooo out of character for her I learned. Also dr P and Marci would call me and answer questions for Cassy when she was out so I was taken care of!
Describe your experience with Aspire Fertility Austin.
Great covid protocol. They would only have one person in the waiting room. Really nice facilities and you can always get someone on the phone which was an big issue with my last clinic. They even got me needles when I couldn’t get the right kind from my pharmacy.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
FET was about $4000
10
Doctor
David Prokai
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unsuccessful
8
7
Age 30 - 31
2 IVF
Diminished Ovarian Reserve
Male Factor
Other
Income $100K - $199K
Sales Representative
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Kelley is very warm and explains every detail thoroughly. She definitely was honest with my protocol and setbacks and made me feel comfortable along the way. My only "weakness" for her is that you don't get to see her for every monitoring appointment along the way and other doctors in the practice are not nearly as thorough and understanding as she is...I have low AMH (1.5) and my husband has low sperm count, motility, and shape. Therefore, IVF was our best option. For my first retrieval, I did a Lupron lead in + Microgestin birth control..
All female staff [at Aspire Fertility] including doctors and nurses. I love Dr. Kelley & Dr. Crawford - they are both very compassionate and knowledgeable. Dr. Crawford is wildly popular in the instagram community...Monitoring was between 7-9 am. That worked well with my schedule because I could go in before work...
How was your experience with Angela Kelley at Aspire Fertility Austin?
Dr. Kelley is very warm and explains every detail thoroughly. She definitely was honest with my protocol and setbacks and made me feel comfortable along the way. My only "weakness" for her is that you don't get to see her for every monitoring appointment along the way and other doctors in the practice are not nearly as thorough and understanding as she is.
What's one piece of advice would you give a prospective patient of Angela Kelley at Aspire Fertility Austin?
My advice with any doctor would be do some research before-hand, so that you have a list of questions to ask. Dr. Kelley will answer all of them and put your mind at ease.
During treatment, were you treated like a number or a human with Angela Kelley at Aspire Fertility Austin?
Dr. Kelley is very kind and patient with explaining every detail and answering every question. I never felt like she was rushing to get to the next patient. She remembered me and my situation and was very warm every time I saw her. This is different from another doctor in the practice.
Describe the protocols Angela Kelley used in your cycles at Aspire Fertility Austin and their degree of success.
I have low AMH (1.5) and my husband has low sperm count, motility, and shape. Therefore, IVF was our best option. For my first retrieval, I did a Lupron lead in + Microgestin birth control. There was a mix up on how long I was supposed to take BC, so I had to push my cycle out a month. Then when we started back, I had two lead follicles at my baseline, so we had to continue Lupron for a few days. Then I started a Gonal-F (300 daily) and Menopur (150 daily) protocol for about 10-12 days. Dr. Kelley retrieved 7 eggs but only 2 were mature and produced 1 emryo that made it to Day 6 blast and tested PGS Normal. For the second cycle, Dr. Kelley suggested we add a couple of days on stims to give the eggs more time to mature and we also added Omnitrope (25 units daily) to help with egg quality. This time we got 7 follicles, 5 were mature and 3 made it to blast. We got 1 PGS normal embryo, 1 low mosaic, and 1 abornormal.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Morgan Weaver)
I loved working with Morgan. She was always available and prompt to get back to me with any questions I had. My only issue with Morgan was that we had a mix up on how long I was supposed to take Birth Control, which caused me a month delay in my cycle. Better communication and extra explanation on the timing/making sure I understood the ramifications if we messed up would have been helpful here.
Describe your experience with Aspire Fertility Austin.
Pros: All female staff including doctors and nurses. I love Dr. Kelley & Dr. Crawford - they are both very compassionate and knowledgeable. Dr. Crawford is wildly popular in the instagram community. Cons: Dr. Skillern is the most tenured doctor there, but she has a terrible bedside manner. I always felt like a number at the meat counter when she was doing my monitoring appointments. Another con is that they have a schedule between the three doctors for monitoring, so I only saw Dr. Kelley (my doctor) a couple of times before my retrieval. By far my BIGGEST issue with Aspire Fertility is the way they have handled COVID-19. MY assumption is that because they are part of a large network (Prelude), my clinic doesn't have a tone of control over their response. While they squeezed my second retrieval in, we had to bump it up a couple of days. This was concerning as my first retrieval was too quick and we only had 2/7 eggs mature. Since then, they have been closed to all treatments, while the other big clinic in Austin (Texas Fertility Center) remains open for business. Like I said, I blame this response on being part of a large conglomerate and the cowardness of Aspire's legal team. If I had known this would have been their response to the pandemic, I would not have sought treatment here in the first place, as I have now had my embryo transfer put on hold for a month and am still waiting.
Describe your experience with your monitoring appointments at Aspire Fertility Austin.
Monitoring was between 7-9 am. That worked well with my schedule because I could go in before work. I generally had to wait, which was annoying. The other negative I had was that I rarely saw my doctor, as each of the three doctors rotated on a schedule. I think this is a miss. One of the three doctors, Dr. Skillern, definitely made you feel like a number at the deli counter and I had to stop her from leaving before I could ask her questions.
Describe the costs associated with your care under Angela Kelley at Aspire Fertility Austin.
I use Progyny insurance, so I'm unsure of the out of pocket costs. I did have Aspire quote me on an additional cycle if we needed to do a third egg retrieval. I don't have itemized costs yet, but the total for an egg retrieval cycle with all monitoring, genetic testing, assisted hatching, anesthesia, ICSI, and cryopreservation for a year was $17,999. Meds are an additional $5-6k.
Describe Angela Kelley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
Dr. Kelley and the other two physicians at Aspire lead with eSET. I agree with this approach.
What specific things went wrong at Aspire Fertility Austin?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at Aspire Fertility Austin.
I already mentioned them - we had the miscommunication on the number of days that I was supposed to take birth control. This cost me 2 weeks of Lupron and an additional month.
8
Doctor
Angela Kelley
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 37 - 39
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr Skillern really promotes single embryo transfer. ... She was available on nearly every visit. ... She does not sugar coat things, but she shows compassion. She is relatable, trustworthy, honest. Many tests to determine reasons for infertility. 4 egg retrieval’s. Genetic testing on embryos. Biopsy of my uterus to determine correct day of implant. 2 embryos implanted. 3 frozen embryos.
They [Aspire Fertility] respect your time with visits. Their facility is immaculate. Their team is spot on. They are a bit more expensive than other, but I’d pay it all again after my experience. Post baby they invite you back in for a foot print ceremony. They personalize the entire experience. Having the acupuncture in the office is a plus as well! Misty is wonderful.,
How was your experience with Amanda Skillern at Aspire Fertility Austin?
Dr Skillern is brilliant. She does not sugar coat things, but she shows compassion. She is relatable, trustworthy, honest. She was available on nearly every visit. She set realistic expectations and gave us a game plan for each cycle .. making modifications to get better results each time.
What's one piece of advice would you give a prospective patient of Amanda Skillern at Aspire Fertility Austin?
She’s a professional. She is busy, but she treats your case as though it is important. She gets excited when good things happen for you and is genuinely sad when things don’t go as planned. She is wonderful.
During treatment, were you treated like a number or a human with Amanda Skillern at Aspire Fertility Austin?
The clinic always knew my name- from when I entered at the front desk to the women who took my blood. I never had to wait more than 8-10 minutes. They respected my time.
Describe the protocols Amanda Skillern used in your cycles at Aspire Fertility Austin and their degree of success.
Many tests to determine reasons for infertility. 4 egg retrieval’s. Genetic testing on embryos. Biopsy of my uterus to determine correct day of implant. 2 embryos implanted. 3 frozen embryos.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Mellisa, Natalie. )
All nursing staff is great. Diana, Ricki is the best, Melissa and Natalie whom are no longer there.
Describe your experience with Aspire Fertility Austin.
They respect your time with visits. Their facility is immaculate. Their team is spot on. They are a bit more expensive than other, but I’d pay it all again after my experience. Post baby they invite you back in for a foot print ceremony. They personalize the entire experience. Having the acupuncture in the office is a plus as well! Misty is wonderful.,
Describe the costs associated with your care under Amanda Skillern at Aspire Fertility Austin.
RMA is on the expensive side... but worth every penny.
Describe Amanda Skillern's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
Dr Skillern really promotes single embryo transfer. Pre-consultation I always envisioned implanting more than one embryo. After listening to her reasons, I agree with her decision to implant one at a time.
10
Doctor
Amanda Skillern
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 29 - 30
1 IUI
Endometriosis
Black or African-American
Middle Eastern
Income $50K - $99K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Mak is brilliant. Had I listened to her originally I would have been further along in this process. I trust her completely and appreciate her dedication to my case. Not only does she personally respond to e-mails she checks up on you during appointments. She never makes us feel uncomfortable and throughly explains everything. ... We had a minor set back during the mock transfer that is all cleaned up now. I did 3 months on Lupron and now we are ready to start invocell ivf.
Being close to downtown Austin can be intimidating, but parking is free with validation. The clinic staff [Aspire Fertility/RMA Austin] will ensure you have that before you leave. Each member on your way in and out greet you and know you by name despite having so many patients. The facility is warm and welcoming. ... My coordinator Collins has replied to every email and answered every question. She did everything she could to help me work with my insurance. They’re all great people.
How was your experience with Winifred Mak at Aspire Fertility Austin?
Dr. Mak is brilliant. Had I listened to her originally I would have been further along in this process. I trust her completely and appreciate her dedication to my case. Not only does she personally respond to e-mails she checks up on you during appointments. She never makes us feel uncomfortable and throughly explains everything. It’s also nice that I get to personally see her for my visits rather than being pawned off because she’s a really busy doctor.
What's one piece of advice would you give a prospective patient of Winifred Mak at Aspire Fertility Austin?
Be ready to hear the truth and accept it. She has great bedside manner but everything she is telling you is fact and it’s better to absorb than to run from it.
During treatment, were you treated like a number or a human with Winifred Mak at Aspire Fertility Austin?
RMA of Austin makes you feel like a person and not like a number. Dr.Mak will personally respond to emails. Her team will talk you through everything and don’t make you feel bad for not being able to afford treatments. They work to find you alternatives instead.
Describe the protocols Winifred Mak used in your cycles at Aspire Fertility Austin and their degree of success.
I haven’t had any cycles yet, but we are in the prep phase. We had a minor set back during the mock transfer that is all cleaned up now. I did 3 months on Lupron and now we are ready to start invocell ivf.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Brittany Cable)
Brittany and Rikki are amazing. They make me feel comfortable even though I ask a million questions. My coordinator Collins has replied to every email and answered every question. She did everything she could to help me work with my insurance. They’re all great people.
Describe your experience with Aspire Fertility Austin.
Being close to downtown Austin can be intimidating, but parking is free with validation. The clinic staff will ensure you have that before you leave. Each member on your way in and out greet you and know you by name despite having so many patients. The facility is warm and welcoming.
Describe the costs associated with your care under Winifred Mak at Aspire Fertility Austin.
My invocell is going to be $8600. My past treatments (mock transfer and saline ultrasound) were under $400.
Describe Winifred Mak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
None. Dr. Mak explained the risks I could face with doing a multiple transfer and I accept that a single is my best route.
10
Doctor
Winifred Mak
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
0
0
Age 37
Fertility Medications
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
Latinx
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Despite being diagnosed with fibroid (which are a KNOWN cause of infertility), she [Dr. Amanda Skillern] wanted us to move forward with IUI or IVF. I asked about surgery to remove them to which she replied, "No, we'll leave them in. That would be a bloody mess." She only wanted money from us and didn't care about the outcome.... She was candid about me having fibroids but completely focused on getting us to move forward with IUI or IVF. She never provided any other alternatives and was just matter of fact in saying that I had "unexplained infertility" -- which was most definitely not the case after a second opinion
They [Aspire/RMA of TX] don't provide you much information, even if you ask for it regarding IUI or IVF pricing and procedures. That's a huge life decision that you don't just jump into blindly. After two weeks of calling every other day, the info they provided was only high level pricing and zero details. They need to get their stuff together!... When seeking a second opinion, a records request was sent 3 weeks in advance. My new doctor never received any records. While sitting in the doctors office, we called them about this and they blatantly lied to us telling us it had been sent, but they'd send it over now. Still to this day, it was never received by the new doctor.
How was your experience with Amanda Skillern at Aspire Fertility Austin?
She was candid about me having fibroids but completely focused on getting us to move forward with IUI or IVF. She never provided any other alternatives and was just matter of fact in saying that I had "unexplained infertility" -- which was most definitely not the case after a second opinion. She's a second rate doctor that should find another profession.
What's one piece of advice would you give a prospective patient of Amanda Skillern at Aspire Fertility Austin?
Go somewhere else and don't waste your time with her!! She's awful!!
During treatment, were you treated like a number or a human with Amanda Skillern at Aspire Fertility Austin?
Despite being diagnosed with fibroid (which are a KNOWN cause of infertility), she wanted us to move forward with IUI or IVF. I asked about surgery to remove them to which she replied, "No, we'll leave them in. That would be a bloody mess." She only wanted money from us and didn't care about the outcome.
Describe the protocols Amanda Skillern used in your cycles at Aspire Fertility Austin and their degree of success.
N/A
Describe your experience with the nursing staff at Aspire Fertility Austin.
They were very nice, but not organized. I got passed off to 3 different nurses for a simple blood draw. VERY weird!!!!!
Describe your experience with Aspire Fertility Austin.
They don't provide you much information, even if you ask for it regarding IUI or IVF pricing and procedures. That's a huge life decision that you don't just jump into blindly. After two weeks of calling every other day, the info they provided was only high level pricing and zero details. They need to get their stuff together!
Describe the costs associated with your care under Amanda Skillern at Aspire Fertility Austin.
Initially just copays. But ended up having to pay out of pocket because they fraudulently coded my consultation as "infertility". All I went to them for was diagnostics!!! She never did ANY procedures or treatments on me.
Describe Amanda Skillern's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
N/A
What specific things went wrong at Aspire Fertility Austin?
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Aspire Fertility Austin.
When seeking a second opinion, a records request was sent 3 weeks in advance. My new doctor never received any records. While sitting in the doctors office, we called them about this and they blatantly lied to us telling us it had been sent, but they'd send it over now. Still to this day, it was never received by the new doctor. They also fraudulently coded my consultation as an "infertility" visit. Took months of working with my insurance company and back and forth with the practice manager, but was never able to get it fully resolved. Ended up having to pay out of pocket for what would have been fully covered by insurance for diagnostics because they used the word "infertility".
0
Doctor
Amanda Skillern
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
4
3
Age 36
1 IUI
2 IVF
Male Factor
Other
Graphic Designer
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We thought everything was being check with our blood draws and come to find out she [Dr. Skillern] never tested our husband's testosterone levels. We found this out after 2 retrievals and couldn't believe this wasn't done before hand. We wasted two potential cycles and hard earned money as insurance didn't cover IVF. Extremely disappointed.
A year after we were called by RMA that we owe money for the storage of our abnormal embryos, never once contacted about this until they asked for money. It was resolved but couldn't believe it when we got the invoice. They offered us a discount for a third cycle and never discussed time restraints when when asked. We had some unfortunate medical issues arise and we unable to commit until a year after. Now the discount is no longer available! A few months ago it would of cost $3,000 with insurance covering upto $10,000 and we're being told $17,000+ out of pocket.
How was your experience with Amanda Skillern at Aspire Fertility Austin?
We thought everything was being check with our blood draws and come to find out she never tested our husband's testosterone levels. We found this out after 2 retrievals and couldn't believe this wasn't done before hand. We wasted two potential cycles and hard earned money as insurance didn't cover IVF. Extremely disappointed.
What's one piece of advice would you give a prospective patient of Amanda Skillern at Aspire Fertility Austin?
I would seek several other opinions before choosing your doctor.
During treatment, were you treated like a number or a human with Amanda Skillern at Aspire Fertility Austin?
She was always so busy with patients, you only get to talk with her if you schedule an appointment after that you only get to email with your nurse and she's busy too. It's such a stressful experience would have hoped they'd be there for you.
Describe your experience with Aspire Fertility Austin.
We had two unsuccessful retrievals when we were trusting in Dr. Skillern to have our best interest at heart. We went to RMA with Male infertility issues and couldn't believe after the two cycles that she never tested my husband's testosterone levels which is a key factor in three success of IVF. We spend over $30,000 without help from insurance and are still trying to work off that debt. A year after we were called by RMA that we owe money for the storage of our abnormal embryos, never once contacted about this until they asked for money. It was resolved but couldn't believe it when we got the invoice. They offered us a discount for a third cycle and never discussed time restraints when when asked. We had some unfortunate medical issues arise and we unable to commit until a year after. Now the discount is no longer available! A few months ago it would of cost $3,000 with insurance covering upto $10,000 and we're being told $17,000+ out of pocket.
Describe the costs associated with your care under Amanda Skillern at Aspire Fertility Austin.
$30,000+ for 2 retrievals
What specific things went wrong at Aspire Fertility Austin?
  • Provided conflicting information
  • Failed to convey critical information
4
Doctor
Amanda Skillern
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
8
9
Age 36
2 IUI
3 IVF
Donor Eggs
Donor Sperm
Diminished Ovarian Reserve
Other
Income $50K - $99K
2nd of 2 Docs
Neutral
Strongly Recommends
Successful
My husband and I both felt very comfortable with Dr Arredondo from the initial consultation throughout our years of treatment. His passion and knowledge was very evident!! We loved how easy it was to just sit and ask questions... Because his main office is in San Antonio, we did not see him at every appointment but we had equally great interactions with other doctors in his practice!
The staff at RMA felt like a true team! There were many moving parts to our particular situation with using adopted embryos and we felt well informed and guided through many unknowns!!... I like the location of the office and that the appointments have always been on time. The RMA team is professional and personal! To a new patient, I would say to have a consultation with more than one doctor and find who you feel connected to because that dynamic is very personal.
How was your experience with Francisco Arredondo at Aspire Fertility Austin?
My husband and I both felt very comfortable with Dr Arredondo from the initial consultation throughout our years of treatment. His passion and knowledge was very evident!! We loved how easy it was to just sit and ask questions...and felt like his questions to us were not just clinical but really covered emotional, financial, relational topics as well! Because his main office is in San Antonio, we did not see him at every appointment but we had equally great interactions with other doctors in his practice!
What's one piece of advice would you give a prospective patient of Francisco Arredondo at Aspire Fertility Austin?
If it is important to you to see the same doctor at every appointment, you may want to travel to San Antonio to see Dr. Arredondo or choose another doctor at RMA who is always in Austin! We also fell in love with Dr. Skillern, who did our embryo transfer and who will do our next transfer as well!
During treatment, were you treated like a number or a human with Francisco Arredondo at Aspire Fertility Austin?
The staff at RMA felt like a true team! There were many moving parts to our particular situation with using adopted embryos and we felt well informed and guided through many unknowns!!
Describe the protocols Francisco Arredondo used in your cycles at Aspire Fertility Austin and their degree of success.
With our embryo transfer, we wanted to try a natural cycle because I had taken many medications in previous fertility attempts. He and his staff were supportive in our wishes but also advised and encouraged when to deviate from our original plan, such as the need for progesterone after the transfer!
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Inthira-coordinator)
I never had a negative experience with any care at RMA! When facing challenges getting our embryos transported from Houston to Austin, as well as getting my thyroid medication dosage just right, our transfer was delayed many times. It was frustrating and emotional, but I never felt like I was tackling it on my own! My coordinator, Inthira, was so positive and was in constant communication! She felt like a true friend, helping me figure it all out!
Describe your experience with Aspire Fertility Austin.
I love RMA and am so thankful for how they walked through disappointments and heartbreak as well as dreams coming true for our family! I like the location of the office and that the appointments have always been on time. The RMA team is professional and personal! To a new patient, I would say to have a consultation with more than one doctor and find who you feel connected to because that dynamic is very personal.
Describe the costs associated with your care under Francisco Arredondo at Aspire Fertility Austin.
IVF $15,000 Embryo Transfer/meds $6,000
What specific things went wrong at Aspire Fertility Austin?
  • Lost results
Describe the specific things that went wrong at Aspire Fertility Austin.
My husband had to have labs re-drawn...not sure if they didn’t take enough blood or it was misplaced.
8
Doctor
Francisco Arredondo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Successful
10
10
Age 32
1 IVF
Male Factor
Income $100K - $199K
Sales Representative
Strongly Recommends
Strongly Recommends
Successful
She [Dr Amanda Skillern] was very honest and transparent. No sugar coating. She knew me and my husband and made me feel very comfortable. I never felt like their office was extremely busy and they were getting me in and out. I always had great conversation and she answered all my questions. She even gave me her email address if I needed anything.
I was fortunate enough to have insurance that covered IVF [at RMA of Taxas in Austin]. I only had to pay 20% after my deductible was met. I did pay for CCS services and that was $2,500 I think cash payment of IVF ranged from 10k-25k...All the staff were fantastic! I had a fertility coach who helped guide me with our plan and medications. She was great at helping and always was available to answer questions.
How was your experience with Amanda Skillern at Aspire Fertility Austin?
Got pregnant on our 1st round of IVF with RMA under her care. She was fantastic and I highly recommend. She always set expectations and was in every appointment besides blood draws. Loved her!
What's one piece of advice would you give a prospective patient of Amanda Skillern at Aspire Fertility Austin?
She will be very frank with you and not sugar coat. She does not talk to much about the future and talks about today and the next step. I'm a huge planner, so it took me awhile to adjust to this, but with infertility it was the best for me. You can't plan to far ahead with this. You need to be in the moment and think about today and the next appointment and what needs to be done between then.
During treatment, were you treated like a number or a human with Amanda Skillern at Aspire Fertility Austin?
He was so great with our care. She was very honest and transparent. No sugar coating. She knew me and my husband and made me feel very comfortable. I never felt like their office was extremely busy and they were getting me in and out. I always had great conversation and she answered all my questions. She even gave me her email address if I needed anything.
Describe your experience with your nurse at Aspire Fertility Austin.
All the staff were fantastic! I had a fertility coach who helped guide me with our plan and medications. She was great at helping and always was available to answer questions.
Describe your experience with Aspire Fertility Austin.
Great! Clean and modern. Staff was fantastic and felt like home. I was kind of sad to be released to my OB because I had been ther so often.
Describe the costs associated with your care under Amanda Skillern at Aspire Fertility Austin.
I was fortunate enough to have insurance that covered IVF. I only had to pay 20% after my deductible was met. I did pay for CCS services and that was $2,500 I think cash payment of IVF ranged from 10k-25k
What specific things went wrong at Aspire Fertility Austin?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Aspire Fertility Austin.
The only hiccup we had was the insurance coordinator forgot to send over the results from my husbands SA to the urologist for his appointment. It ended up not mattering as it was unexplained MFI.
10
Doctor
Amanda Skillern
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
10
10
Age 28
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Skillern is not the most touchy-feely, but she is very honest and pretty easy to talk to. She was completely up-front with us from the get-go, and seemed to communicate with myself and my husband as equals. Also, did every appointment except for blood draws, and was always willing to answer a call or email if I had questions...I always felt like a human, the practice seemed relatively small, never a long wait or crowded waiting room, and the doctors, nurses, and staff were always warm and friendly and answered any questions I had quickly and thoroughly...
The [RMA - Austin] clinic is small and cozy. It is well decorated and relaxing and there was never more than one other person in the waiting room in all my visits. Also I never waited more than 5 minutes for an appointment and the doctor was never double-booked for an appointment time (unlike other clinics in town we tried). The clinic staff is also well organized and easy to deal with in case of insurance issues or other admin questions...
How was your experience with Amanda Skillern at Aspire Fertility Austin?
Dr. Skillern is not the most touchy-feely, but she is very honest and pretty easy to talk to. She was completely up-front with us from the get-go, and seemed to communicate with myself and my husband as equals. Also, did every appointment except for blood draws, and was always willing to answer a call or email if I had questions.
During treatment, were you treated like a number or a human with Amanda Skillern at Aspire Fertility Austin?
I always felt like a human, the practice seemed relatively small, never a long wait or crowded waiting room, and the doctors, nurses, and staff were always warm and friendly and answered any questions I had quickly and thoroughly.
Describe the protocols Amanda Skillern used in your cycles at Aspire Fertility Austin and their degree of success.
I used the antagonist protocol, with a couple weeks of birth control pills before starting stims. Because of my large follicle count, and risk of OHSS, we planned a freeze-all cycle from the beginning. I started off with relatively conservative dosage amounts of Menopur and Follistim and did reduce as we moved forward. Also, since we did a freeze-all, I triggered with Luperon instead of HCG. I started with 24 eggs retrieved, 20 were mature, and 17 fertilized with ICSI. After six days, I had six remaining embryos for transfer. I was able to transfer my next cycle, after a hysteroscopy to double-check my uterus. Because of the grades of my embryos, we transferred one and it was successful.
Describe your experience with your nurse at Aspire Fertility Austin.
I had one primary nurse who took care of my case and scheduling, she was very organized and good at explaining all the steps. She was also very thorough at our IVF class where we discussed my calendar and medications. Also, the rest of the staff including the other nurses and those who took blood and helped out with my retrieval and transfer were great. They make you feel welcome and I remember during my transfer having nearly all the nurses who worked with me while I was being treated in the room keeping my company and wishing me well.
Describe your experience with Aspire Fertility Austin.
The clinic is small and cozy. It is well decorated and relaxing and there was never more than one other person in the waiting room in all my visits. Also I never waited more than 5 minutes for an appointment and the doctor was never double-booked for an appointment time (unlike other clinics in town we tried). The clinic staff is also well organized and easy to deal with in case of insurance issues or other admin questions.
Describe the costs associated with your care under Amanda Skillern at Aspire Fertility Austin.
Unfortunately I did not have insurance coverage for IVF. The clinic offers a service that provided a "bundle price" for the procedure plus medications that was lower than the "list price." For all meds, plus IVF, plus a frozen transfer I paid roughly $16,000. The clinic does a good job billing what they can to insurance and they helped me out writing care summaries and letters to insurance to get me a couple claims covered that were originally denied.
10
Doctor
Amanda Skillern
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
10
10
Age 37
IVF
Unexplained
Prefer not to answer
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. David Prokai] was empathetic for our situation with our failed round (a different clinic). It seems like he LOVES what he does and definitely has the right bedside manner for such an emotional medical area. He quickly put a plan in place for our next round based on how I responded to my initial round. I am so glad I met Dr. Prokai and just wish I did earlier.
There's a lot of people on the care team [at Aspire Fertility Austin] so you feel like you're in good hands. The only weakness that I've run into so far is that they don't have an online payment system. It's not a big deal though since they will call to collect credit card details...[nurse] Jenna has been amazing so far! She is so sweet and detail oriented. I am looking forward to working with her this round.
How was your experience with David Prokai at Aspire Fertility Austin?
He was empathetic for our situation with our failed round (a different clinic). It seems like he LOVES what he does and definitely has the right bedside manner for such an emotional medical area. He quickly put a plan in place for our next round based on how I responded to my initial round. I am so glad I met Dr. Prokai and just wish I did earlier.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
Trust him! He welcomes questions so don't hold back on anything that you are wondering or apprehensive about. He is a very good listener and seems resulted driven so you're in good hands.
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
We had a failed cycle with another clinic and then went to Aspire to see Dr. Prokai. He is SO compassionate and welcoming, I already feel comfortable that this round will be a success!
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
Dr. Prokai reviewed my previous protocol (with a different clinic) and adjusted the plan according to my response. I will be on estorgen priming instead of birth control and then off to the races with a mixture of follistim, menopur, and omnitrope. I am so hopeful this time around.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Jenna)
Jenna has been amazing so far! She is so sweet and detail oriented. I am looking forward to working with her this round.
Describe your experience with Aspire Fertility Austin.
There's a lot of people on the care team so you feel like you're in good hands. The only weakness that I've run into so far is that they don't have an online payment system. It's not a big deal though since they will call to collect credit card details.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
It is about 20k for the retrieval and transfer. Meds will be about 5k-10k.
10
Doctor
David Prokai
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
7
8
Age 35 - 36
2 IVF
Middle Eastern
Marketer or PR
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Amanda Skillern] is very blunt. I do appreciate this but prefer more compassion than I got from her. She did not do both of my egg retrieval’s which I didn’t appreciate. She set realistic expectations on how many eggs I should expect and viable embryos after testing. I haven’t done the transfer yet so can’t review that process.... She prescribed - Lupron 10 ml while taking birth control pill then I moved on to Follistim 300 IU, menopur , omnitrope 50 ml. Then Pregnyl shot.
[Aspire Fertility/RMA of TX is a] Very nice clinic. All facilities onsite including where you do the egg retrieval. Clean and parking is covered. My husband said the male quarters could be enhanced. Very small room with little frills.... Full IVF $17,000 after slight discount Egg retrieval $11,000. Testing covered under insurance since we are CF carriers.... Since I did two retrieval’s I have worked with two different nurses who were both great!
How was your experience with Amanda Skillern at Aspire Fertility Austin?
She is very blunt. I do appreciate this but prefer more compassion than I got from her. She did not do both of my egg retrieval’s which I didn’t appreciate. She set realistic expectations on how many eggs I should expect and viable embryos after testing. I haven’t done the transfer yet so can’t review that process.
What's one piece of advice would you give a prospective patient of Amanda Skillern at Aspire Fertility Austin?
Don’t expect warm and fuzzies. She is to the point and you won’t have a ton of interaction with her.
During treatment, were you treated like a number or a human with Amanda Skillern at Aspire Fertility Austin?
The nurses and front desk staff are very attentive. When with Dr. Skillern she seems rushed at times.
Describe the protocols Amanda Skillern used in your cycles at Aspire Fertility Austin and their degree of success.
She prescribed - Lupron 10 ml while taking birth control pill then I moved on to Follistim 300 IU, menopur , omnitrope 50 ml. Then Pregnyl shot.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Charlotte Purdy & Ricky Richardson )
Since I did two retrieval’s I have worked with two different nurses who were both great!
Describe your experience with Aspire Fertility Austin.
Very nice clinic. All facilities onsite including where you do the egg retrieval. Clean and parking is covered. My husband said the male quarters could be enhanced. Very small room with little frills.
Describe the costs associated with your care under Amanda Skillern at Aspire Fertility Austin.
Full IVF $17,000 after slight discount Egg retrieval $11,000. Testing covered under insurance since we are CF carriers.
Describe Amanda Skillern's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
She will only do a single embryo transfer. I don’t have many viable embryos so I am ok with this method. If I had more and wasn’t doing PGD and PGS testing I may feel different.
7
Doctor
Amanda Skillern
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
10
10
Age 30
1 Fertility Medications
Tubal Blockage
Black or African-American
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I would listen to her [Dr. Natalie Crawford's] podcast As A Woman she discusses great topics and when you go in you know some of the lingo and what to expect...She went over every detail with me and made me feel more like a cousin than a patients. She asked me if I had any questions or concerns after every statement she would make...She has excellent bedside manner, for instance I had my hsg done and found out my left tube had hydrosalpinx. Dr. Crawford explained what that meant and gave me percentages on me getting pregnant naturally, went over the risk of not removing that tube and gave excellent analogies to help my husband and I understand. She is just amazing all around
I had to do genetic carrier screening [at Aspire Fertility] which was 8 tubes of blood, I waited for my results then I asked about them at my next follow up 2 weeks later and they couldn’t find them so i will have to redo the screening...Strengths would be it’s very open and huge, they have an acupuncture room and several consult, and sonogram rooms. Everyone makes you feel comfortable and you are checked in immediately and can have coffee while waiting
How was your experience with Natalie Crawford at Aspire Fertility Austin?
She has excellent bedside manner, for instance I had my hsg done and found out my left tube had hydrosalpinx. Dr. Crawford explained what that meant and gave me percentages on me getting pregnant naturally, went over the risk of not removing that tube and gave excellent analogies to help my husband and I understand. She is just amazing all around
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
I would listen to her podcast As A Woman she discusses great topics and when you go in you know some of the lingo and what to expect
During treatment, were you treated like a number or a human with Natalie Crawford at Aspire Fertility Austin?
She went over every detail with me and made me feel more like a cousin than a patients. She asked me if I had any questions or concerns after every statement she would make
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Collins Anderson)
Collins is the care coordinator and she is amazing! She kept me up to date on everything schedulers my appts and made sure she called to check in after
Describe your experience with Aspire Fertility Austin.
Strengths would be it’s very open and huge, they have an acupuncture room and several consult, and sonogram rooms. Everyone makes you feel comfortable and you are checked in immediately and can have coffee while waiting
What specific things went wrong at Aspire Fertility Austin?
  • Lost results
  • Lost or damaged samples
Describe the specific things that went wrong at Aspire Fertility Austin.
I had to do genetic carrier screening which was 8 tubes of blood, I waited for my results then I asked about them at my next follow up 2 weeks later and they couldn’t find them so i will have to redo the screening
10
Doctor
Natalie Crawford
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
8
10
Age 35 - 36
1 IUI
2 IVF
Diminished Ovarian Reserve
Endometriosis
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
Neutral
Strongly Recommends
Successful
Dr. Skillern was great, but at times I felt she was rushed or didn't take time to reassure me in the midst of concerns. She did everything right though, and I'm pregnant now. Compared to experiences I've heard at other clinics, she is a lot more on top of potential complications and preventing them. I didn't mind her blunt personality... My protocols seemed to be fairly standard. They do use birth control to start your cycle at the best time for them to manage office visits, but that actually helped my cycles to go by the book.
[RMA-Austin is] Small, stay on schedule, quick in and out, all services done in house, but they do keep everyone on a similar schedule so it can feel like an assembly line if you let it. I didn't mind it and appreciated that they started on time.... My protocols seemed to be fairly standard. They do use birth control to start your cycle at the best time for them to manage office visits, but that actually helped my cycles to go by the book.
How was your experience with Amanda Skillern at Aspire Fertility Austin?
Dr. Skillern was great, but at times I felt she was rushed or didn't take time to reassure me in the midst of concerns. She did everything right though, and I'm pregnant now. Compared to experiences I've heard at other clinics, she is a lot more on top of potential complications and preventing them. I didn't mind her blunt personality.
What's one piece of advice would you give a prospective patient of Amanda Skillern at Aspire Fertility Austin?
Be patient and trust her.
During treatment, were you treated like a number or a human with Amanda Skillern at Aspire Fertility Austin?
Lots of patients in and out in a short period of time
Describe the protocols Amanda Skillern used in your cycles at Aspire Fertility Austin and their degree of success.
My protocols seemed to be fairly standard. They do use birth control to start your cycle at the best time for them to manage office visits, but that actually helped my cycles to go by the book.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Melissa Harmon)
They were busy so responses were sometimes delayed, but overall they were great.
Describe your experience with Aspire Fertility Austin.
Small, stay on schedule, quick in and out, all services done in house, but they do keep everyone on a similar schedule so it can feel like an assembly line if you let it. I didn't mind it and appreciated that they started on time.
Describe the costs associated with your care under Amanda Skillern at Aspire Fertility Austin.
Covered under work benefits
What specific things went wrong at Aspire Fertility Austin?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Aspire Fertility Austin.
Just prior to a surgery there was some confusion on whether the post op meds would be called in before or after. It was resolved with one phone call.
8
Doctor
Amanda Skillern
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unknown Success
8
8
Age 43
IUI
2 IVF
Donor Sperm
Poor Egg Quality
Income $50K - $99K
Neutral
Neutral
Success w/ Doc Not sure
She [Dr. Amanda Skillern] is pretty frank in the chances of conception. She does seem to go through a planned script but I imagine that is intentional to be sure all details are in order...Dr. Skillern is not chatty and no nonsense. There is no time for banter. Come prepared...The baseline examinations are very quick. If you have questions during a procedure, be sure to let them know you have questions and they need to be answered.
[The nurses at RMA of Texas] Very thorough in answering of questions and timely in getting back to me during stimulation cycle...the self pay price with genetic testing is about $20,000 + medication...They seem very organized and centrally located...16 eggs produced, 9 fertilized, 2 made to embryo stage, 1 was normal Lupron = 20 units for 10 days / 10 units during stimulation phase Follistim = 150 IU for 11 days Menopur = 150 IU for 11 days Omnitrope = 25 IU for 11 days I had a failed cycle before where the embryo was not normal. Omnitrope was added to the protocol and not covered by insurance.
How was your experience with Amanda Skillern at Aspire Fertility Austin?
Be sure to come prepared with any questions you have in advance. The baseline examinations are very quick. If you have questions during a procedure, be sure to let them know you have questions and they need to be answered.
What's one piece of advice would you give a prospective patient of Amanda Skillern at Aspire Fertility Austin?
Dr. Skillern is not chatty and no nonsense. There is no time for banter. Come prepared.
During treatment, were you treated like a number or a human with Amanda Skillern at Aspire Fertility Austin?
She is pretty frank in the chances of conception. She does seem to go through a planned script but I imagine that is intentional to be sure all details are in order.
Describe the protocols Amanda Skillern used in your cycles at Aspire Fertility Austin and their degree of success.
16 eggs produced, 9 fertilized, 2 made to embryo stage, 1 was normal Lupron = 20 units for 10 days / 10 units during stimulation phase Follistim = 150 IU for 11 days Menopur = 150 IU for 11 days Omnitrope = 25 IU for 11 days I had a failed cycle before where the embryo was not normal. Omnitrope was added to the protocol and not covered by insurance.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Melissa Harmon)
Very thorough in answering of questions and timely in getting back to me during stimulation cycle.
Describe your experience with Aspire Fertility Austin.
They seem very organized and centrally located.
Describe the costs associated with your care under Amanda Skillern at Aspire Fertility Austin.
I have insurance so that changes things but the self pay price with genetic testing is about $20,000 + medication
Describe Amanda Skillern's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
Doctor has strong preference for eSET
8
Doctor
Amanda Skillern
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unsuccessful
10
10
Age 30 - 34
5 IUI
Anovulation
PCOS
European
Prefer not to answer
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Crawford is the exact right combination of sweet and compassionate and direct and knowledgeable. We have been with her for a long time after a bad first experience with another doctor. She is very accepting of us as a same Sex couple and me as a person. She advocates for her patients and I trust her...We did both clomid pills and injectable and femara. It takes a lot of medicine to make my body ovulate so tried both pills and injectables.
The clinic [Aspire Fertility/RMA of Texas] is really well run, I genuinely have no complaints. Everyone is so nice and efficient. Make sure you speak up if you have concerns so the staff can make you feel better. And if it’s getting late in the day and you are waiting for a phone call about a pregnancy test just call them. I love this clinic. It’s clean, well run and nice people...We did both clomid pills and injectable and femara. It takes a lot of medicine to make my body ovulate so tried both pills and injectables.
How was your experience with Natalie Crawford at Aspire Fertility Austin?
Dr. Crawford is the exact right combination of sweet and compassionate and direct and knowledgeable. We have been with her for a long time after a bad first experience with another doctor. She is very accepting of us as a same Sex couple and me as a person. She advocates for her patients and I trust her.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
Tell her everything, all your fears and doubts.
During treatment, were you treated like a number or a human with Natalie Crawford at Aspire Fertility Austin?
Dr. Crawford always takes as much time as needed to answer all of our questions.
Describe the protocols Natalie Crawford used in your cycles at Aspire Fertility Austin and their degree of success.
We did both clomid pills and injectable and femara. It takes a lot of medicine to make my body ovulate so tried both pills and injectables.
Describe your experience with Aspire Fertility Austin.
The clinic is really well run, I genuinely have no complaints. Everyone is so nice and efficient. Make sure you speak up if you have concerns so the staff can make you feel better. And if it’s getting late in the day and you are waiting for a phone call about a pregnancy test just call them. I love this clinic. It’s clean, well run and nice people.
10
Doctor
Natalie Crawford
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
1
2
Age 28
10 Fertility Medications
Anovulation
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Prokai is a good person and I really think that he wants the best for his patients. We chose to use him as our doctor because we really felt good with his bedside manner...We decided to do a monitoring cycle with Letrozole to "gather information." That cycle really didn't tell us much. From there, we were told to continue on Letrozole, which we did for many months with no positive test
[The Aspire Fertility] app interface is awful and I regularly would send questions and would never get a response. This total lack of communication was extremely frustrating and we "lost" several cycles as a result, despite starting planning conversations a week+ out from my expected period date...The front desk staff was always so lovely and helpful. They clearly work hard to accommodate patients and often schedule over the weekends and holidays. The clinic also offers parking validation, which is helpful. The clinic supposedly offers support services like financial counselors and mental health support. However, despite paying for those services during the timed cycle, we never had access to them.
How was your experience with David Prokai at Aspire Fertility Austin?
Dr. Prokai is a good person and I really think that he wants the best for his patients. We chose to use him as our doctor because we really felt good with his bedside manner. When his staff was causing problems, he offered to communicate with us directly, which I appreciated. In retrospect, I wish he had been more proactive with setting a path for treatment. We weren't financially ready to spent $1,400/month on Aspire IUI treatments and we were vocal about that. I wish he had been more creative with ways to help us given our financial limitations at the time. For example, adding progesterone, trigger shot, etc.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
When communication breaks down, don't just accept it as is. You are your own strongest advocate and you HAVE to play hard ball at Aspire to get what you need.
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
Dr. Prokai is thoughtful and really did try to help us, but his staff was a complete disaster. The left hand was never talking to the right. They also never helped us create a plan. Just kept telling us to take Letrozole over and over again with the same negative results. By the end of our time with them, we were actually the ones suggesting treatment ideas. Their app interface is awful and I regularly would send questions and would never get a response. This total lack of communication was extremely frustrating and we "lost" several cycles as a result, despite starting planning conversations a week+ out from my expected period date. Every time I allowed myself to believe that we had worked out the communication issues or that maybe we had a solid plan, Aspire disappointed me again, and again, and again. In addition to the horrible communication, they also sent me IUI contracts on multiple occasions without the procedure even being initially discussed. It felt like they were trying to sell us an IUI (at the outrageous price of $1,400) and if we weren't ready for that financial commitment, then we weren't worth the time. We desperately tried to find less expensive options to try before moving to IUI, but they were too busy to notice or care apparently.
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
After we completed the final diagnostic tests, we were told that I had some kind of ovulatory issue, but it wasn't super clear. I do ovulate on my own, but it is often delayed. We decided to do a monitoring cycle with Letrozole to "gather information." That cycle really didn't tell us much. From there, we were told to continue on Letrozole, which we did for many months with no positive test. Finally, we asked about incorporating a trigger shot or even progesterone just to try something different. We added progesterone, though my labs didn't suggest that I needed any additional, in this last month with no success. We were supposed to do a timed cycle this month again but their office never responded to my messages at the first of the month with concerns about timing of the cycle and upcoming travel. So, that was the final straw and I'm going back to my OBGYN for an IUI next month. WHICH BY THE WAY only cost $292!!! At Aspire, they charge over $400 for a monitored cycle and $1,400 for an IUI. Absolute highway robbery.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Cassy and Kathy)
Dr. Prokai's staff was a disaster in terms of communication. I would sometimes have to call and email 3+ times to get a response. Kathy was particularly short and rude to us, which made an already painful situation even more so. There was a specific occasion when I had finally had enough of the miscommunications about treatment, appointments, etc. My husband called and spoke directly to Dr. Prokai and they agreed to have a meeting for the three of us to discuss next steps and clear up confusion. I got a call about an hour later from Kathy who was insistent that we were not supposed to have an appointment at all and that my husband was clearly wrong. It was, in fact, Kathy who was wrong and we did schedule the conversation with Dr. Prokai directly. This is just one example of the many, many instances of miscommunication and poor coordination from his team.
Describe your experience with Aspire Fertility Austin.
Aspire is a beautiful, clean, one-stop shop clinic. The front desk staff was always so lovely and helpful. They clearly work hard to accommodate patients and often schedule over the weekends and holidays. The clinic also offers parking validation, which is helpful. The clinic supposedly offers support services like financial counselors and mental health support. However, despite paying for those services during the timed cycle, we never had access to them.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
A timed cycle cost $650+ medications An IUI cycle cost $1,400 I later found out that an IUI with my OBGYN cost $292. Needless to say, we are not doing IUI with Aspire.
What specific things went wrong at Aspire Fertility Austin?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Aspire Fertility Austin.
Communication was the #1 issue. Currently, their online portal is set up so that you can message the doctor and his/her care team all at the same time. They can respond to your message, but you cannot write back in the same chain. This month, I asked about delaying my period 2-3 days so that we would be able to schedule an IUI around a weekend that I was going to be out of town. I got one response saying that I could take a "short course" of birth control but then I would lose an entire month of opportunity. I wrote back asking if I could just continue with progesterone instead to bump it back a few extra days. Never got a response. So, my cycle came as anticipated and I'll now be out of town for ovulation-- thus losing another opportunity. Another cycle, I called three times and emailed several times trying to get a re-fill of Letrozole. Despite reaching out over a week before my cycle began, they didn't get back to me until CD5, so that cycle was a bust too.
1
Doctor
David Prokai
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
10
Age 28
IVF
Tubal Blockage
Latinx
Other
Income $0 - $49K
Marketer or PR
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Natalie Crawford] made me feel welcomed, answered all my questions gave me all her info and she even has a podcast and social media to connect with her clients...She made me feel like a friend and not a patient...She explained everything down to my age and the affect it may have and what all the testing does to help
[The nurse at Aspire Fertility] answered all my questions as well and didn’t make me feel rushed at all...Everyone is so welcoming...this clinic helped me and listened. And didn’t make me feel like a number at all. I feel they truly want me to achieve my goals...Haven’t started my procedure yet. I’m waiting on blood results and this covid-19 to end
How was your experience with Natalie Crawford at Aspire Fertility Austin?
Dr.Crawford is hands down the best for such a sensitive procedure. She gave me her contact information and she made me feel so well taken care of. She explained everything down to my age and the affect it may have and what all the testing does to help. She makes me hopeful that i will Accomplish my IVF goals
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
Listen and relax, Dr. Crawford makes you feel at home. So i wouldn’t freak out unless she ultimately Does. Put your complete trust in her 🙂
During treatment, were you treated like a number or a human with Natalie Crawford at Aspire Fertility Austin?
I had A consultation with another provider and he made me feel like a science experiment. Dr.Crawford didn’t she made me feel welcomed, answered all my questions gave me all her info and she even has a podcast and social media to connect with her clients. She made me feel like a friend and not a patient that she’s going to make money off of.
Describe the protocols Natalie Crawford used in your cycles at Aspire Fertility Austin and their degree of success.
Haven’t started my procedure yet. I’m waiting on blood results and this covid-19 to end
Describe your experience with the nursing staff at Aspire Fertility Austin.
I dont Remember her name but she answered all my questions as well and didn’t make me feel rushed at all.
Describe your experience with Aspire Fertility Austin.
Everyone is so welcoming, i went to a clinic that was welcoming but also made me feel like “pay up or walk out” and this clinic helped me and listened. And didn’t make me feel like a number at all. I feel they truly want me to achieve my goals
Describe the costs associated with your care under Natalie Crawford at Aspire Fertility Austin.
I’m still worried about cost. It’s quite pricey and My insurance doesn’t cover it. I’m trying to find the money to cover it
10
Doctor
Natalie Crawford
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
9
10
Age 34 - 35
Diminished Ovarian Reserve
Other
Income $100K - $199K
Lawyer
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kelley has a very sweet and kind demeanor but is also very clearly knowledgeable. She is able to deliver hard information gently and educate you on what's happening with your body in a way that makes sense and is easy to understand...As of now, I have only gone through the diagnosis and decision making process with Dr. Kelley and will be starting treatment soon. Dr. Kelley had to deliver very unexpected news to me and handled it with great care. I had no experience with fertility issues and she was very helpful in explaining my status and my options and was very understanding on where I was emotionally. Additionally, Dr. Kelley was awesome at responding to me and my emails filled with additional questions and/or concerns.
Morgan [nurse at Aspire Fertility] was great. She instructed my IVF class and took her time to ensure I understood everything I am going to have to do. She responds incredibly quickly to email and phone calls and has been a pleasure to work with...Aspire has been great. It has been easy to schedule appointments, the entire team has been great at communicating, setting expectations, and just helpful in every aspect. The clinic itself is very clean and comfortable...Dr. Kelley has a very sweet and kind demeanor but is also very clearly knowledgeable. She is able to deliver hard information gently and educate you on what's happening with your body in a way that makes sense and is easy to understand.
How was your experience with Angela Kelley at Aspire Fertility Austin?
As of now, I have only gone through the diagnosis and decision making process with Dr. Kelley and will be starting treatment soon. Dr. Kelley had to deliver very unexpected news to me and handled it with great care. I had no experience with fertility issues and she was very helpful in explaining my status and my options and was very understanding on where I was emotionally. Additionally, Dr. Kelley was awesome at responding to me and my emails filled with additional questions and/or concerns.
During treatment, were you treated like a number or a human with Angela Kelley at Aspire Fertility Austin?
Dr. Kelley has a very sweet and kind demeanor but is also very clearly knowledgeable. She is able to deliver hard information gently and educate you on what's happening with your body in a way that makes sense and is easy to understand.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Morgan Weaver )
Morgan was great. She instructed my IVF class and took her time to ensure I understood everything I am going to have to do. She responds incredibly quickly to email and phone calls and has been a pleasure to work with.
Describe your experience with Aspire Fertility Austin.
Aspire has been great. It has been easy to schedule appointments, the entire team has been great at communicating, setting expectations, and just helpful in every aspect. The clinic itself is very clean and comfortable.
9
Doctor
Angela Kelley
Humanity
Communication
Frequency Seen
Compassion
Explained risks
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 38
Diminished Ovarian Reserve
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Angela Kelley] is very compassionate and caring. She was always very patient and would answer all of my questions. She asked personal & sincere questions like "How was your weekend?" and "How are you feeling?" I can tell that she really & truly cares...I felt very comfortable, relaxed with her. I have diminished ovarian reserve and she was very clear about the expectations. Each time, I felt very well-guided, and that there were no surprises ahead. Plus, she is just a very pleasant and nice person.
[The nurse at Aspire Fertility is] Very kind and very easy to understand. She is very organized and responsive to emails...Very short wait times. Very compassionate people, from the moment of check-in to check-out. Parking was easy to accessible - and free! Dr. Prokai did some of my scans and he was SO nice and personable as well. He and Dr. Kelley are truly a dream team and their staff is so wonderful! They are on-top of everything; the follow-up is really great.
How was your experience with Angela Kelley at Aspire Fertility Austin?
I felt very comfortable, relaxed with her. I have diminished ovarian reserve and she was very clear about the expectations. Each time, I felt very well-guided, and that there were no surprises ahead. Plus, she is just a very pleasant and nice person.
During treatment, were you treated like a number or a human with Angela Kelley at Aspire Fertility Austin?
She is very compassionate and caring. She was always very patient and would answer all of my questions. She asked personal & sincere questions like "How was your weekend?" and "How are you feeling?" I can tell that she really & truly cares. <3
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Morgan)
Very kind and very easy to understand. She is very organized and responsive to emails.
Describe your experience with Aspire Fertility Austin.
Very short wait times. Very compassionate people, from the moment of check-in to check-out. Parking was easy to accessible - and free! Dr. Prokai did some of my scans and he was SO nice and personable as well. He and Dr. Kelley are truly a dream team and their staff is so wonderful! They are on-top of everything; the follow-up is really great.
Describe the costs associated with your care under Angela Kelley at Aspire Fertility Austin.
I have Stork Fertility so the cycle was covered through insurance.
10
Doctor
Angela Kelley
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2019 - 2020, Unknown Success
10
10
Age 38 - 39
1 IVF
1 Egg Freezing
Donor Sperm
Unexplained
Latinx
Black or African-American
Income $0 - $49K
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
[Dr. Amanda Skillern] is straight forward. She explains and she tells you what is best but still allows you to make the choice. She was always avilable or someone on the team was to answer any questions I had. I would recommend Dr Skillern. However my first transfer did result in pregnancy. I felt horrible and questioned myself but after meeting with the Dr she made me feel its not my fault and even put her own personal story out there.
Everyone [at Aspire Fertility] is helpful and does their best to accommodate you. From when you walk in the door until you leave. From the front desk to financial desk to the treatment room you feel special. I would refer this clinic because I always felt like I left knowing everything I needed to know and if I disnt I could always call or email.... [Dr. Amanda Skillern] is straight forward. She explains and she tells you what is best but still allows you to make the choice.
How was your experience with Amanda Skillern at Aspire Fertility Austin?
She is straight forward. She explains and she tells you what is best but still allows you to make the choice. She was always avilable or someone on the team was to answer any questions I had. I would recommend Dr Skillern. However my first transfer did result in pregnancy. I felt horrible and questioned myself but after meeting with the Dr she made me feel its not my fault and even put her own personal story out there.
What's one piece of advice would you give a prospective patient of Amanda Skillern at Aspire Fertility Austin?
She will be honest and straight forward.
During treatment, were you treated like a number or a human with Amanda Skillern at Aspire Fertility Austin?
She has always been awesome and explained
Describe your experience with Aspire Fertility Austin.
Everyone is helpful and does their best to accommodate you. From when you walk in the door until you leave. From the front desk to financial desk to the treatment room you feel special. I would refer this clinic because I always felt like I left knowing everything I needed to know and if I disnt I could always call or email.
10
Doctor
Amanda Skillern
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources