Audubon Fertility

2 doctors work here

Rated 9.4
Strongly recommend: 90%Neutral: 5%Don't recommend: 5%9.4
90% strongly recommend
93 reviews
Operations
9.6
9.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.4
9.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.5
9.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
9.2
9.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
622
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Biloxi
1721 Medical Park Drive
Biloxi, LA 39532
New Orleans
4321 Magnolia Street
New Orleans, LA 70115

93 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Consult
NPS
9
NPS
8
Age 39 - 41
Black or African-American
Income $0 - $49K
Entrepreneur
1st of 3 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She [Dr. Wells] listened to my side of the story and made her recommendations by records submitted. She did not offer any further evaluation at any visit...At this time she is the only Dr. on staff and second opinions are not available at the clinic...[new patient advice] Make sure all records are provided before your visit...
The clinic is very modern and furniture is comfortable. All resources given at my last visit was for third party companies. The support staff follow-up with request within 24 hours. The front desk manager is knowledgeable about insurance coverage and financing options...We communicated [with nurses] on the portal to discuss further planning...Cost for a consult was under $200.
How was your experience with Lindsay Wells at Audubon Fertility?
She listened to my side of the story and made her recommendations by records submitted. She did not offer any further evaluation at any visit. My first visit took place in Winter 2018. The last visit took place post-op and revealed additional findings. At this time she is the only Dr. on staff and second opinions are not available at the clinic. Currently have a credit on my account and will decide to follow-up after further testing is completed.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Make sure all records are provided before your visit.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
She described in detail her findings and recommendations.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
Face to face encounter for a 45 minute consult only.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie Reyes)
We communicated on the portal to discuss further planning.
Describe your experience with Audubon Fertility.
The clinic is very modern and furniture is comfortable. All resources given at my last visit was for third party companies. The support staff follow-up with request within 24 hours. The front desk manager is knowledgeable about insurance coverage and financing options.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
Cost for a consult was under $200.
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
Generic testing and counseling and follow-up with insurance company.
What specific things went wrong at Audubon Fertility?
  • Failed to order appropriate test
Describe the specific things that went wrong at Audubon Fertility.
The clinic refused and assessment and testing.
9
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
2 of 5
8
Clinic
Audubon Fertility
Biloxi
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
3 IVF
European
Ashkenazi Jewish
Income $200K - $499K
Lawyer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Lindsay Wells] has a wealth of knowledge, and is willing to answer any and all questions you have. Do your research ahead of time and ask her everything you want to know. She will never leave you feeling left in the dark... has incredible bedside manner, would always quickly answer/respond to all of my questions, and was always open to changing medication protocols based on my preference and how everything was impacting my body and mind. When we had our first appointment with her six weeks after a traumatic second trimester pregnancy loss, she was clearly concerned about whether we were emotionally ready to move onto IVF. She didn’t look at us like just another source of income. We knew right then and there that she understood our pain, and would never encourage us to do anything that she felt was not in our best interests.
Jamie [nurse at Audubon Fertility] is fantastic. She is smart, knowledgeable, skilled, warm, and happy to answer any and all questions, and never hesitated about double checking with Dr. Wells about an unusual question or circumstance, which was always reassuring...I did a three retrieval package. I believe the total cost ended up being about $45,000, including medications...This clinic is beautiful, calming, and spa-like, clean, full of friendly and happy staff, modern/updated technology, and extremely accommodating. There is a private surgery center next door on one side, and their own lab facilities next door on the other side. Just about everything you could want in a fertility clinic is all right there. Based on my research, this is by far the highest quality fertility in Louisiana.
How was your experience with Lindsay Wells at Audubon Fertility?
Dr. Wells is incredible. She’s patient, kind hearted, clearly brilliant, and has great instincts. Honestly cannot imagine going to any other RE in Louisiana. I trust her wholeheartedly. She got us pregnant on our very first transfer. We could not be more thrilled with her.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
She has a wealth of knowledge, and is willing to answer any and all questions you have. Do your research ahead of time and ask her everything you want to know. She will never leave you feeling left in the dark.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Dr. Wells has incredible bedside manner, would always quickly answer/respond to all of my questions, and was always open to changing medication protocols based on my preference and how everything was impacting my body and mind. When we had our first appointment with her six weeks after a traumatic second trimester pregnancy loss, she was clearly concerned about whether we were emotionally ready to move onto IVF. She didn’t look at us like just another source of income. We knew right then and there that she understood our pain, and would never encourage us to do anything that she felt was not in our best interests.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
For egg retrievals, we first tried a birth control primed cycle with the standard antagonist protocol, but when it was clear my ovaries were over-suppressed by the birth control and not responding well to the antagonist protocol, we switched the next cycle to a no priming microdose lupron cycle, which worked out much better
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie Reyes)
Jamie is fantastic. She is smart, knowledgeable, skilled, warm, and happy to answer any and all questions, and never hesitated about double checking with Dr. Wells about an unusual question or circumstance, which was always reassuring.
Describe your experience with Audubon Fertility.
This clinic is beautiful, calming, and spa-like, clean, full of friendly and happy staff, modern/updated technology, and extremely accommodating. There is a private surgery center next door on one side, and their own lab facilities next door on the other side. Just about everything you could want in a fertility clinic is all right there. Based on my research, this is by far the highest quality fertility in Louisiana.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
I did a three retrieval package. I believe the total cost ended up being about $45,000, including medications, plus PGS and PGD fees at CooperGenomics (about another $10k), and a polyp removal surgery (about another $3,000 total), so about $58,000 in total for three egg retrievals, PGS and PGD for a very complex probe, a polypectomy, and one frozen embryo transfer
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
We did an elective frozen single embryo transfer, though Dr. Wells was open to discussing a multiple transfer, though she was clear about the risks of a multiples pregnancy and advised she did not recommend it
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 26 - 27
3 IUI
1 IVF
Unexplained
European
Latinx
Income $50K - $99K
Operations
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
from our first visit it was clear that [Dr. Wells] was a good fit for us. I never felt rushed through my visits. She always listened to my questions and gave in depth answers. Im a very anxious person and she never made me feel bad for feeling anxious. She also laughed at my husband's jokes which I know he appreciated, haha...assured us that our chances of success with a single embryo transfer were high so we trusted her and went with that approach.
The clinic [at Audubon Fertility] was always very clean with a calming atmosphere. We never waited for more than 15 minutes in the waiting room. Every patient room is large and fully equipped so they arent lugging medical equipment from room to room...They are very good about responding to portal messages...The IVF coordinator nursing staff did a great job of guiding us through every step of the process.
How was your experience with Lindsay Wells at Audubon Fertility?
from our first visit it was clear that doctor wells was a good fit for us. I never felt rushed through my visits. She always listened to my questions and gave in depth answers. Im a very anxious person and she never made me feel bad for feeling anxious. She also laughed at my husband's jokes which I know he appreciated, haha.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Don't be afraid to take your time and ask every question you have. Also if you think of one after you leave send it to them in the portal. They are very good about responding to portal messages.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Every one at Audubon was incredibly kind and would great me by name and ask how I was doing. They really took into account my emotions and not just what was happening biologically
Describe your experience with the nursing staff at Audubon Fertility.
The nursing staff is amazing. Nurse Jamie is very kind and engaging. The IVF coordinator nursing staff did a great job of guiding us through every step of the process. I never felt confused as to what was going on or what would be our next step.
Describe your experience with Audubon Fertility.
The clinic was always very clean with a calming atmosphere. We never waited for more than 15 minutes in the waiting room. Every patient room is large and fully equipped so they arent lugging medical equipment from room to room.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
for our IUI we spent about 1200 per cycle. For IVF we spent about 17,000 with medications and an additional 5,000 for the optional pgs testing.
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
Our main apprehension with IVF was the chance of multiples but Dr. Wells assured us that our chances of success with a single embryo transfer were high so we trusted her and went with that approach.
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
10
NPS
10
Age 32 - 34
1 IVF
Unexplained
Income $200K - $499K
Investment Banker
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Wells always greets you with a smile. She is willing to answer any questions you may have and re-explain if you are not understanding the process...Our experience has been exceptional. Dr. Wells has reassured us with the plan set to move forward with IVF. We had a miscarriage after our first transfer and was able to meet with Dr. Wells via telemedicine (due to COVID) to come up with a new plan of action...
Relax and let Audubon take the burden off of your hands. With a Doctor and staff who are very hands on, you do not have to worry about a thing...The nurses felt like family. They hurt when you hurt and celebrate when you celebrate. It has been such a pleasant experience. I am so glad I chose a fertility clinic that wants my success for my family not just for their numbers...The main strengths is the team and their support. This was a night and day experience compared to my previous fertility clinic.
How was your experience with Lindsay Wells at Audubon Fertility?
Our experience has been exceptional. Dr. Wells has reassured us with the plan set to move forward with IVF. We had a miscarriage after our first transfer and was able to meet with Dr. Wells via telemedicine (due to COVID) to come up with a new plan of action. She is very supportive and compassionate. She listens to my husband and I on what our concerns on before setting out a plan and adjusts accordingly. It has been a very positive experience.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Relax and let Audubon take the burden off of your hands. With a Doctor and staff who are very hands on, you do not have to worry about a thing. They are always available to answer any questions or concerns you may have. Coming from a previous clinic where I felt like just another patient, Well's office is a breath of fresh air. We commuted from Lafayette to New Orleans (2.5 hrs) for each appointment (which was very frequent) and never was I disappointed. I always left knowing I was in good hands and had a team behind me working hard for our success.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Dr. Wells always greets you with a smile. She is willing to answer any questions you may have and re-explain if you are not understanding the process. She express compassion which I did not feel I received at a previous fertility clinic. I feel as though everyone knows me at Audubon. It feels like a family atmosphere. When I had a miscarriage, I heard from Dr. Wells and multiple nurses calling with their disappoint. You can feel that the news hurt them as much as it hurt me and my husband. This was during COVID so we were unable to go to their office to find out the news.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Toni)
The nurses felt like family. They hurt when you hurt and celebrate when you celebrate. It has been such a pleasant experience. I am so glad I chose a fertility clinic that wants my success for my family not just for their numbers.
Describe your experience with Audubon Fertility.
The main strengths is the team and their support. This was a night and day experience compared to my previous fertility clinic. The only weakness I can say is that it was a hike for us to get to their clinic since we live over 2.5 hours away but I am so pleased with our decision to use Audubon's clinic.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
$20000 for IVF
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
8
NPS
10
Age 30 - 31
3 IUI
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ
Neutral
Strongly Recommends
Unsuccessful
Everything is very exact with timing which I appreciate but sometimes felt rushed along to get to the next patient [with Dr. Lindsay Wells]...Over 6 months time, we only met with Dr.Wells for the consultation, after that only met with NP Jamie. Overall Jamie was amazing and we were told numerous times that she communicates with Dr.Wells about treatment and procedures...we were told by Dr.Wells that a natural cycle could work but with what we know now as unexplained fertility I’m glad we stuck to our guns.
Everything is very exact with timing which I appreciate but sometimes felt rushed along to get to the next patient [at Audubon Fertility]...Over 6 months time, we only met with Dr.Wells for the consultation, after that only met with NP Jamie. Overall Jamie was amazing and we were told numerous times that she communicates with Dr.Wells about treatment and procedures... We love that this office is LGBT friendly and we were never made to feel that our dreams of a family were out of reach.
How was your experience with Lindsay Wells at Audubon Fertility?
Over 6 months time, we only met with Dr.Wells for the consultation, after that only met with NP Jamie. Overall Jamie was amazing and we were told numerous times that she communicates with Dr.Wells about treatment and procedures.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Come in with your research that way you have an idea of what to expect and what questions to ask. I new going in as a same sex couple we wanted to use hormones to boost our chances, we were told by Dr.Wells that a natural cycle could work but with what we know now as unexplained fertility I’m glad we stuck to our guns.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Everything is very exact with timing which I appreciate but sometimes felt rushed along to get to the next patient.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
We had 3 iuis, we used letrozole with all three and added an injectable for cycle 3. I produced 3-4 follicles of great size each cycle and there were no abnormalities such as fibroids. Each of the 3 cycles did not produce any pregnancies.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie)
Amazing! Hands down some of the best humans I have been in contact with. They make a sad situation not as depressing. Their presence is calming and their optimism is appreciated!
Describe your experience with Audubon Fertility.
Parking is limited but it’s New Orleans so that is expected when driving into a metro area. The office is calming and spacious. We love that this office is LGBT friendly and we were never made to feel that our dreams of a family were out of reach.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
The cost of a medicated iui may have been around $1200.
What specific things went wrong at Audubon Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Audubon Fertility.
I was suppose to receive pregnancy test results on a Friday when their clinic closes early. I did not get a phone call but saw the results on my portal. I did take an at home test the same day so we were already prepared for the NPT phone call.
8
Doctor
Lindsay Wells
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 37
1 IVF
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Wells explained every part of the process to where I could understand what was going on...readily available if I had questions after appointments...very compassionate...explained their success rates for each procedure before I made the decision to choose IVF. Once I chose IVF I then got an explanation of what would happen next, what supplements i needed to be on to improve chances, and a detailed calender of when everything would happen.
Very polite and kind from the start. They [Audubon Fertility] have an in house pharmacy if you run out of meds. The surgery center is right next door so that make it easy. They also have their own lab next door. When I walked in I didn't feel like it was your usual doctors office. It is nice and quaint being that it is an old New Orleans home...[nurse] was available through the portal or by phone when i had any questions. She always returned my message or call in a timely fashion...
How was your experience with Lindsay Wells at Audubon Fertility?
Dr. Wells explained every part of the process to where I could understand what was going on. She was readily available if I had questions after appointments. She was very compassionate. She explained their success rates for each procedure before I made the decision to choose IVF. Once I chose IVF I then got an explanation of what would happen next, what supplements i needed to be on to improve chances, and a detailed calender of when everything would happen.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
It takes a while for a new patient to get in with her. Its worth the wait!
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Everyone in the office including Dr. Wells treated me like a friend and not a number. Everyone has been so kind since the first consult appt.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
Dr. Wells prescribed 375 Gonal F for 6 nights, gonal f 225 3 nights, Cetrotide 3 nights and then novarel on the second to last night
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Toni)
Toni broke everything down from the start. she was very nice and answered any questions I had. She was available through the portal or by phone when i had any questions. She always returned my message or call in a timely fashion even through this pandemic. I cant wait to get started with them again to complete the transfer
Describe your experience with Audubon Fertility.
Very polite and kind from the start. They have an in house pharmacy if you run out of meds. The surgery center is right next door so that make it easy. They also have their own lab next door. When I walked in I didn't feel like it was your usual doctors office. It is nice and quaint being that it is an old New Orleans home.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
I cant remember exact numbers but the First appointment they sent in a nurse that explains everything and when it is due
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
She prefers just to transfer 1
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
10
NPS
10
Age 27 - 30
1 IUI
Male Factor
European
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Every time we went in to the clinic her staff and Dr. Juneau remembered us and knew exactly who we were. I feel like this makes the experience more personable.... Dr. Juneau has been amazing every time. In 2017, we originally went for a consultation. She explained everything in detail. She took my concerns seriously when my normal OBGYN did not. When we declined treatment at that time, she said she understood and that she will always be my doctor if I needed her.
They [Audubon Fertility] are extremely knowledgeable. They supply you with a whole bunch of handouts. I love finding out more information. I put my 100% trust in their judgements and choices. I think the only weakness would be the financial part. When we first went, we had no idea how much the diagnostic bloodwork would cost. Because we have no infertility insurance, we kept getting bills in the mail from outside labs. Some we had to pay and others were coded incorrectly.
How was your experience with Caroline Juneau at Audubon Fertility?
Dr. Juneau has been amazing every time. In 2017, we originally went for a consultation. She explained everything in detail. She took my concerns seriously when my normal OBGYN did not. When we declined treatment at that time, she said she understood and that she will always be my doctor if I needed her. That statement honestly impressed me which is one of the reasons we went back. We have done a few cycles with her but had a few canceled and only 2 IUI. She is explained every cycle and the risks of continuing (overstimulation, polyp found, etc).
What's one piece of advice would you give a prospective patient of Caroline Juneau at Audubon Fertility?
Instead of going in blind, do your research prior. It’s so helpful to understand what treatments are available and medications. Also look into your insurance and check to see if infertility is covered. That way you have an idea of what to expect
During treatment, were you treated like a number or a human with Caroline Juneau at Audubon Fertility?
Every time we went in to the clinic her staff and Dr. Juneau remembered us and knew exactly who we were. I feel like this makes the experience more personable. I HATE having to describe every detail about our previous cycle or history. They would just know
Describe the protocols Caroline Juneau used in your cycles at Audubon Fertility and their degree of success.
cycle #1 Sept 2019was done by the NP. We used femara 5mg for 5 days. Didn’t get a large follicle so she added follistim and checked my values. Turned out I was ovulating on my own so went in for IUI #1. Cycle #2 November 2019 we used the same femara but added follistim 50 for 3 days again. It was cancelled due to my lining being extra thick but I did have a massive follicle. Juneau was concerned that there was a reason (pregnancy or polyp) bloodwork showed negative pregnancy but the saline ultrasound showed a massive polyp. I Had surgery to remove polyp in Jan 2020. Cycle #3 February 2020 was the same protocol as before. This time I had 4-6 follicles from 13-16mm and she was concerned about multiples. We would not have reduced so cycle was canceled again. Cycle #4 March 2020 we used the same femara but no follistim. Only had one good follicle (>20mm) but we went ahead with IUI. I triggered that night but she called the next day saying I needed to come in due to ovulating on my own again. Pregnancy test was negative. We took the next cycle off due to traveling then Covid-19 happened. We haven’t started again.
Describe your experience with the nursing staff at Audubon Fertility.
We love everyone who have encountered. They are helpful and informative.
Describe your experience with Audubon Fertility.
They are extremely knowledgeable. They supply you with a whole bunch of handouts. I love finding out more information. I put my 100% trust in their judgements and choices. I think the only weakness would be the financial part. When we first went, we had no idea how much the diagnostic bloodwork would cost. Because we have no infertility insurance, we kept getting bills in the mail from outside labs. Some we had to pay and others were coded incorrectly. I would have to say that they have worked with us on canceled cycles and procedures. Even credited us back for partial cycles. Which is amazing since we have had a few cancellations.
Describe the costs associated with your care under Caroline Juneau at Audubon Fertility.
The HSG was about 500-600. The saline ultrasound and polyp removal was covered under insurance (praise Jesus). The IUI I think is about 1200 which includes ultrasounds, exams, and bloodwork. The femara is super cheap. Follistim was free at first but the second one was $300. Triggers are $80
Describe Caroline Juneau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
No
What specific things went wrong at Audubon Fertility?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Audubon Fertility.
We just had some basic test results delayed. It didn’t change our protocol or set us back.
10
Doctor
Caroline Juneau
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
7
NPS
6
Age 36
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
We saw [Dr. Lindsay Wells] only once for our initial consult. She has a lovely manner, was very easy to listen and talk to and we liked that we were able to opt to start treatment the very next cycle. Though I feel as our diagnosis was unexplained infertility, the details of our history didn’t seem to be considered into digging into this a bit deeper and we weren’t given much information as to what unexplained really meant.
Audubon Fertility is a lovely clinic. The waiting room is relaxing with some nice tea available. They were always on time and organized with my appointments. It feels like they don’t have too many bookings going on at once which is very supportive...Everything went well for the procedure, my lining looked great and my husband’s sperm was good too so we were very disappointed when we found out I was not pregnant and we couldn’t really draw upon why, or what we could do different if we were to try again.
How was your experience with Lindsay Wells at Audubon Fertility?
We saw Dr Well only once for our initial consult. She has a lovely manner, was very easy to listen and talk to and we liked that we were able to opt to start treatment the very next cycle. Though I feel as our diagnosis was unexplained infertility, the details of our history didn’t seem to be considered into digging into this a bit deeper and we weren’t given much information as to what unexplained really meant.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Go in knowing exactly what your goals are and have any questions ready to go.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Dr Wells has a lovely manner and was fairly straight to the point with advising what our options were with moving forward with a treatment. Though it is frustrating to have “unexplained infertility”, we were told that eventual success rates are good and we should have a good outcome.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
I was put on a combination of letrozole (500mcg for 5 days), follistim (300iu) for 3 nights) ovidrel trigger shot (5000iu) to stimulate follicles and ovulate for my first IUI. I believe this was based on my age (35) and that one of my ovaries is diminished. My good ovary responded very well and I had several (4) mature follicles which was exactly what we were aiming for, so the dosage given was great. Everything went well for the procedure, my lining looked great and my husband’s sperm was good too so we were very disappointed when we found out I was not pregnant and we couldn’t really draw upon why, or what we could do different if we were to try again.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie)
Jamie is very warm and positive and was easy to share some humor with, which I enjoy. She made me feel very comfortable during invasive parts of appointments (ie ultrasounds) and also for the IUI. She did give us a lot of hope and said everything looked excellent so while this is a great thing, I feel like my expectations were a little too high and so the negative result was a little harder to take.
Describe your experience with Audubon Fertility.
Audubon Fertility is a lovely clinic. The waiting room is relaxing with some nice tea available. They were always on time and organized with my appointments. It feels like they don’t have too many bookings going on at once which is very supportive.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
$2600
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
N/A
What specific things went wrong at Audubon Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Audubon Fertility.
We had to redo a test due to a false positive result. We were not impressed with having to pay for the test again even though the error in results had nothing to do with us.
7
Doctor
Lindsay Wells
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Audubon Fertility
New Orleans
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
2014 - 2020, Successful
NPS
10
NPS
10
Age 30 - 36
1 IUI
PCOS
Income $50K - $99K
Business Executive
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Wells took the time to know me personally. She wanted to know about my walk through other failed attempts with other doctors. She understood my emotional stress...she truly has walked the same struggle...made adjustments to treatment procedures...like having your best friend there holding you hand and telling you everything will be ok...I don’t think I could have made it to the round of fertility that gave us our son if it wasn’t for her skills knowledge and support...our final treatment that worked was Folistim with triggered ovulation and double IUIs
The clinic [at Audobon Fertility] is perfect. It’s a private practice so it’s in a wonderful shotgun style home remodel into this very clean sleek contemporary doctors office...conveniently located next the lab facility that handles a lot of the treatments washes and such...my nurse was scheduled to go on maternity leave but she wanted out the week because she wanted to be the one to call me with my labs. Hearing it from her meant the world to me
How was your experience with Lindsay Wells at Audubon Fertility?
We recommend her to all our friends going through this struggle. She’s the best because she truly has walked the same struggle. Her compassion and understanding and patience is limitless. She in my opinion is the best fertility specialist in the state.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Don’t wait.. she understands everything from financial burden, to emotional, to physical. Take the last step you’ll never regret being under her care.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Dr. Wells took the time to know me personally. She wanted to know about my walk through other failed attempts with other doctors. She understood my emotional stress from all the failed times and made adjustments to treatment procedures to help my emotional stress. Her bedside manner is like having your best friend there holding you hand and telling you everything will be ok. Reminding you how strong you are. She never once got annoyed when more questions came her way through any of my treatments. I don’t think I could have made it to the round of fertility that gave us our son if it wasn’t for her skills knowledge and support.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
We tried everything from pills to injections but our final treatment that worked was Folistim with triggered ovulation and double IUIs.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Mandy)
Mandy (as well as all the other nurses) take wonderful care of you. Just like their doctor they learn you as a person. At the time of my final round results my nurse was scheduled to go on maternity leave but she wanted out the week because she wanted to be the one to call me with my labs. Hearing it from her meant the world to me.
Describe your experience with Audubon Fertility.
The clinic is perfect. It’s a private practice so it’s in a wonderful shotgun style home remodel into this very clean sleek contemporary doctors office. It’s very relaxed environment is conveniently located next the lab facility that handles a lot of the treatments washes and such. I love the fact that it’s not located in a hospital but is filled with top knot joints technology and tools.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
It ranged from $800-$2000 per try
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
9
Age 39 - 40
2 IUI
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Wells is thorough, honest, and compassionate. I always had complete confidence in her as a physician and appreciated her bedside manner. She shared enough about her struggle with infertility to let me know she understood what I was going through but always remained professional. She was honest even when telling me things I didn’t want to hear and provided me with all my options.
By the end of my time with Audubon I felt like the entire staff knew my name and was rooting for me. But I have to say, at the beginning I was not thrilled with the service. Going to a fertility clinic for the first time is a deeply emotional experience and while I realize that it is just another day at work for them, I wish it didn’t feel like that...[nurse] Jamie is a positive ray of sunshine. She is very high energy and upbeat and always left me feeling hopeful.
How was your experience with Lindsay Wells at Audubon Fertility?
Dr. Wells is thorough, honest, and compassionate. I always had complete confidence in her as a physician and appreciated her bedside manner. She shared enough about her struggle with infertility to let me know she understood what I was going through but always remained professional. She was honest even when telling me things I didn’t want to hear and provided me with all my options. She told me very early on that my best chance of having a baby was to use a donor egg but also supported my and my husband’s decision to try IUI first. When I was pregnant and began spotting she calmed my fears but didn’t offer false hope either. And when I lost my baby at 20 weeks (I was no longer in her care) she called me personally to offer her condolences and anything else I needed. I so appreciated that personal touch.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Tell her what you want and ask a lot of questions.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Dr. Wells always had a kind, gentle demeanor. She was honest even when telling me things I didn’t want to hear but always treated me with compassion and empathy. Her NP Jamie too is one of the most positive upbeat people I have ever met. She always made me feel hopeful.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
After my initial consult and lab work, it was determined that I had diminished ovarian reserve. Dr. Wells explained options like, IUI, IVF either with my own eggs after retrieval or using a donor. When I asked what she thought would be my best chance, she responded without hesitation that a donor egg was my best hope. That was difficult to accept and my husband and I decided to try IUI before taking that step. I began follistim injections and tried the first IUI. Jamie, the NP was very hopeful because I had 5 mature follicles but the test came back negative. We tried another round of follistim with timed intercourse and one more with IUI all with no success. After more thought we decided to try IVF with a donor egg. We began the complicated process of selecting a donor, signing consents, having my husband’s genes tested and matched with the donor etc. Dr. Wells performed a saline ultrasound to see if she needed to clean out my uterus which she determined she did. I then had a hysteroscopy during which she removed some fibroids and corrected a septum. The process was smooth and easy. Finally we were ready for the transfer. I can’t say enough about how positive the transfer experience was. Dr. Wells explained every step she was taking and there was a large screen facing my husband and me so we could see everything as well. There are as a nurse present who pointed out what we were looking at which we so appreciated. It was an overall easy procedure that left us feeling hopeful. We were ecstatic when it worked. I had several more ultrasounds with Dr. Wells and Jamie and watched my baby grow. We heard his heartbeat and saw him move several times. I had a scare when I began spotting at 8 weeks and again when I had a large fish of blood at 11 weeks but the baby continued to grow. Although ultimately it did not work out for us, when we left Dr. Wells at 12 weeks we were exactly where we had hoped we would be.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie Reyes)
Jamie is a positive ray of sunshine. She is very high energy and upbeat and always left me feeling hopeful. She and Dr. Wells are a wonderful team. I felt completely safe in Jamie’s hands and was confident that she was as talking to Dr. Wells about my situation regularly. Jamie was on call the night I started bleeding and had to go to the emergency room. Not only did she calm me down, she called late into the night as well as the next day to check on me. She went over and beyond what was required of her and I will always appreciate her for that.
Describe your experience with Audubon Fertility.
By the end of my time with Audubon I felt like the entire staff knew my name and was rooting for me. But I have to say, at the beginning I was not thrilled with the service. Going to a fertility clinic for the first time is a deeply emotional experience and while I realize that it is just another day at work for them, I wish it didn’t feel like that. I’m not sure there is anything to do about that except maybe try to manage your expectations. One thing I strongly recommend is to keep track of your finances. This office makes it difficult to know when or how much you will be charged if you are paying out of pocket. You will get a breakdown of fees but you will not be billed that way. Some bills come from a lab, others from a surgery center, others from a hospital, and others directly from Audubon. They are not in the same amount as the fees you will be quoted so you have to do a lot of work to keep track. Just stay organized. I had a very hard time piecing it all together after the fact.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
Louisiana does not cover fertility treatment so I had to pay out of pocket. The donor eggs cost somewhere around $17,000. Total cost was approximately $40,000.
What specific things went wrong at Audubon Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
Describe the specific things that went wrong at Audubon Fertility.
When I showed up for my initial appointment, I was not on the schedule. Apparently their computer system was having some trouble but my husband and I had both taken time off of work for this appointment and were very anxious as this was an emotional experience for us. They eventually agreed to squeeze us in. One time when I went to pick up medication it had not been called in. I called the office and they were able to call it in immediately.
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Audubon Fertility
New Orleans
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 32 - 34
1 IUI
3 IVF
3 Egg Freezing
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Accountant
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Juneau is so positive and cares and remembers her patients...her positive attitude and upbeat personality got me out of depressing places in my own head...I never felt like just another woman with infertility, I felt heard...When we finally had a pregnancy and wanted to know the gender, she arranged some blue confetti fun so that we could have our own mini gender reveal
The clinic [at Audubon Fertility] is located next to a big hospital and they have their own surgery center...Nursing staff were very supportive and patient in showing us how to give shots and explaining procedures...A few times, it was hard to schedule an appointment with the front desk staff...The costs for treatment were a bundle for the general services and each surgery had its own costs
How was your experience with Caroline Juneau at Audubon Fertility?
Dr. Juneau is so positive and cares and remembers her patients. I never felt like just another woman with infertility, I felt heard. Dr. Juneau tried to make little successes and even regular appointments feel special and like we were really making progress. When we finally had a pregnancy and wanted to know the gender, she arranged some blue confetti fun so that we could have our own mini gender reveal instead of just telling us outright. After crying in her office so many times because of emotions and the process being really hard, she never waivered on her positivity and helpful attitude.
What's one piece of advice would you give a prospective patient of Caroline Juneau at Audubon Fertility?
You will have a great experience.
During treatment, were you treated like a number or a human with Caroline Juneau at Audubon Fertility?
Dr. Juneau was incredibly empathetic and nice. The infertility journey is hard and I cried multiple times in her office. Each time, her positive attitude and upbeat personality got me out of depressing places in my own head. I honestly do not know if I would have had a better experience with anyone else. She went above and beyond to care for me and make little parts of the journey special.
Describe your experience with the nursing staff at Audubon Fertility.
Nursing staff were very supportive and patient in showing us how to give shots and explaining procedures.
Describe your experience with Audubon Fertility.
The clinic is located next to a big hospital and they have their own surgery center. This makes everything very convenient. The doctors all have a lot of knowledge about fertility. They are the ones who are with you every step of the way, whether you have the surgeries (egg retrievals) in the surgery center or at the hospital.
Describe your experience with your monitoring appointments at Audubon Fertility.
Monitoring was in the morning and there were a lot of time slots. I went in 3 or 4 times a week when doing the monitoring and it ran very smoothly.
Describe the costs associated with your care under Caroline Juneau at Audubon Fertility.
They used a pharmacy specifically for fertility medication and would send the prescriptions there. I would then call and make a payment directly to the pharmacy and they would ship the medications. The costs for treatment were a bundle for the general services and each surgery had its own costs.
What specific things went wrong at Audubon Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Audubon Fertility.
A few times, it was hard to schedule an appointment with the front desk staff when you needed one. Or, a couple times they would say you have an appointment and you wouldn't ever get a confirmation. It just seemed like the front desk staff needed more attention to detail at times.
10
Doctor
Caroline Juneau
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
Age 33
1 Egg Freezing
Income $50K - $99K
Only Doc Seen
Embryo Freezing With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
approach would be to to put one at a time due to multiples being a risk since I’ve lost two children already. She [Dr. Lindsay Wells] feels you have better results with one at a time...very supportive and gave us options...I was showed and explained how to use the injections. I went in multiple times for measurements, my meds were adjusted as needed. We set up for the retrieval. We were given all the updates on our embryos. Unfortunately our embryos did have the translocation that I carry. We were called in the office to discuss this and were given the options to have a baby.
Anytime I called or left a message [for the nurse at Audubon Fertility] I received a call or messaged back very soon. She answered or found out any questions I may have had or have...They were great with working around my work schedule. No complaints at all...the cost was broken down one payment for the doctor, one for medications and one for the lab...They show compassion when you receive bad news and or very cheerful when you get good news. They returned calls quickly. If you ask a question and they do not have an answer they will get one and call you back. If you need a same day appointment they get you in. They also do there best to get you the time you need due to work schedules.
How was your experience with Lindsay Wells at Audubon Fertility?
She was very informative. She answered all our questions. She gave us other options once our retrieval didn’t turn out like we wanted it too. She didn’t make us feel like a number we felt like a patient or part of a little family.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
You have to be open minded. You have to have hope but try to get your ups up because you can receive bad news
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
The doctor and her clinic were very supportive and gave us options
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
I was showed and explained how to use the injections. I went in multiple times for measurements, my meds were adjusted as needed. We set up for the retrieval. We were given all the updates on our embryos. Unfortunately our embryos did have the translocation that I carry. We were called in the office to discuss this and were given the options to have a baby.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Toni)
Anytime I called or left a message I received a call or messaged back very soon. She answered or found out any questions I may have had or have.
Describe your experience with Audubon Fertility.
Very Friendly and nice. They show compassion when you receive bad news and or very cheerful when you get good news. They returned calls quickly. If you ask a question and they do not have an answer they will get one and call you back. If you need a same day appointment they get you in. They also do there best to get you the time you need due to work schedules.
Describe your experience with your monitoring appointments at Audubon Fertility.
I had no issues. They were great with working around my work schedule. No complaints at all
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
The cost was broken down one payment for the doctor, one for medications and one for the lab
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
My doctors approach would be to to put one at a time due to multiples being a risk since I’ve lost two children already. She feels you have better results with one at a time.
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
Age 30
2 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I was very clear from the beginning that I needed warm and fuzzy so that is what I got [from Dr. Lindsay Wells]. I told her I was emotional but in a good place about egg donors. I wanted all of the facts but not in a harsh way. She was receptive of what I needed and delivered the message in a way that was easy for me to understand. When I walked in with a notebook full of questions, she was patient and took the time to answer all of them. She even let me record some of the responses because I was emotional and couldn't write down everything...cycle went very well for my egg count producing 8 follicles and one pen of follistim. I was monitored every couple days where I received an ultrasound to check the follicles. We did the IUI using my husband's sperm. When that resulted in a negative pregnancy test, we took a month off to regroup. Our dog
So far, we have about $7,000 in treatment right now [at Audubon Fertility] with the two IUI's and testing leading up to the IUI's...As soon as I walked in, I was greeted with warm smiles and sensitivity...We started treatment that day using injections and preparing for the first IUI. Everyone was attentive and sweet. One of the nurses even cried with me when I broke down. I felt like they cared and the last thing my nurse told me before she walked out of the room was "Let's get you pregnant!" with a big smile on her face...
How was your experience with Lindsay Wells at Audubon Fertility?
I was very clear from the beginning that I needed warm and fuzzy so that is what I got. I told her I was emotional but in a good place about egg donors. I wanted all of the facts but not in a harsh way. She was receptive of what I needed and delivered the message in a way that was easy for me to understand. When I walked in with a notebook full of questions, she was patient and took the time to answer all of them. She even let me record some of the responses because I was emotional and couldn't write down everything.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Tell her what you need from your doctor. If you need to the point and blunt, say that. If you need warm and fuzzy, let her know. She is there to help you and make you feel comfortable.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
As soon as I walked in, I was greeted with warm smiles and sensitivity. I had a meltdown the second time I was there because my AMH had risen from .03 to 1.1. I couldn't believe it. I had mentally prepared myself for an egg donor and now we were able to start treatment with my own eggs. We started treatment that day using injections and preparing for the first IUI. Everyone was attentive and sweet. One of the nurses even cried with me when I broke down. I felt like they cared and the last thing my nurse told me before she walked out of the room was "Let's get you pregnant!" with a big smile on her face.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
After finding out my AMH had risen from .03 to 1.1, I started treatment that day since it was the first day of my cycle. I was so over the moon excited that I could have my own biological children that I said yes. That cycle went very well for my egg count producing 8 follicles and one pen of follistim. I was monitored every couple days where I received an ultrasound to check the follicles. We did the IUI using my husband's sperm. When that resulted in a negative pregnancy test, we took a month off to regroup. Our dog had died during the time we were doing treatment and I was an emotional mess. The next month, we did an IUI again. My body didn't react as well as it did the first time so she increased my doses of Follistim several times throughout that cycle. I produced 8 follicles that time and it resulted in a negative pregnancy test. We decided to take another month off because our other dog got sick right after that treatment cycle and we spent thousands of dollars on his vet stay. After a month, we decided to schedule a consult for IVF. She was happy to meet with us and explain the details and success rates of IVF. It feels like the best choice for us so now we are saving for our first treatment cycle.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie)
Jamie has been such a light in this dark time in our lives. She is so positive and upbeat. I truly look forward to seeing her every time I go in. She is the nurse that teared up with me whenever I found out my AMH had risen and I wouldn't need an egg donor.
Describe your experience with Audubon Fertility.
When I did my last IUI, there was a flood in New Orleans. I have a sperm sample in a cup in my lap and I drove through flooded streets to deliver it. The clinic next to Audubon that handles the samples almost didn't take it since my husband wasn't there. The staff at Audubon was able to smooth everything over and get it through. I was a wreck because I wasn't sure if I would make it in time with the streets flooded and closed roads. They were so helpful. My husbands truck started to take on water while parked outside the clinic so my nurse went out in the flood and moved it to higher ground for me. I was posted up ready to receive the IUI and couldn't move. The power kept flickering on and off so we had trouble getting the chair in place. Even with all of this going on, they were so sweet, kept checking on me and made sure I was okay.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
So far, we have about $7,000 in treatment right now with the two IUI's and testing leading up to the IUI's.
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 30 - 31
1 IUI
2 IVF
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Lawyer
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We’re in the middle of prepping for a third egg retrieval, and before we began each treatment, Dr. Juneau sat with me and my husband and helped us decide what was best for us. And she doesn’t stop thinking about your treatment when you leave the clinic. I’ve received multiple calls from her after leaving saying “I’ve thought about this more, and instead of doing X, I think we should do Y...”. I can’t imagine a more compassionate and caring RE.
The nursing staff [at Audubon Fertility] is just as caring and patient as Dr. Juneau. They’re helpful with answering any questions I’ve had and very responsive to my barrage of portal messages...The clinic is very well run for the most part. There has been some confusion with billing, upfront payments, and insurance coverage. I would encourage a new patient to ask questions about any charges they don’t understand...
How was your experience with Caroline Juneau at Audubon Fertility?
My husband and I went to Audubon after a year of unsuccessfully trying to conceive on our own. We had a consultation to discuss future options with Dr. Juneau, and I felt so much more hopeful even after just talking to her. She has been so patient with me and my crazy questions and seems personally invested in our journey. She can somehow make me still feel positive after receiving not so great news. We’re in the middle of prepping for a third egg retrieval, and before we began each treatment, Dr. Juneau sat with me and my husband and helped us decide what was best for us. And she doesn’t stop thinking about your treatment when you leave the clinic. I’ve received multiple calls from her after leaving saying “I’ve thought about this more, and instead of doing X, I think we should do Y...”. I can’t imagine a more compassionate and caring RE.
What's one piece of advice would you give a prospective patient of Caroline Juneau at Audubon Fertility?
Ask questions. Since Dr. Juneau is living and breathing infertility treatment every day, sometimes she forgets to explain (or assumes you know) next steps or reasons for why she prescribes certain things.
During treatment, were you treated like a number or a human with Caroline Juneau at Audubon Fertility?
Dr. Juneau has kept in constant contact with me about my treatment (even giving me her cell number in case I have questions when the clinic is closed). She also remembers and asks questions about other aspects of my life that have nothing to do with treatment. She seems personally invested in my journey.
Describe the protocols Caroline Juneau used in your cycles at Audubon Fertility and their degree of success.
We started infertility treatment with an “unexplained infertility” diagnosis. IUI - Letrozole for 5 days followed by follistim (don’t recall the dosage...maybe 75 units), with an HCG trigger shot. Had 4 follicles but no pregnancy. IVF retrieval 1 - 150 units menopur, 225 units gonal-F. Cetrotide last 4 days of stims. Lupron trigger (my estrogen was over 5000 so she didn’t want to give me an HCG trigger because she was worried about OHSS risks). Retrieved 16 eggs (she had trouble getting eggs from my left ovary which was hardened), only 6 mature, 5 fertilized, 1 good quality day 5 embryo (PGS normal). IVF retrieval #2 - added omega-3, folic acid, CoQ10 vitamins to improve egg quality since it was identified as an issue. 150 units menopur, 225 units gonal-F. Cetrotide last 3 days of stims. Dual trigger of Lupron + small dose of HCG (2500). My estrogen was still very high again, but Dr. Juneau added HCG trigger to try to improve egg maturity. 26 eggs retrieved, 20 mature, 15 fertilized. I ended up with 2 fair quality day 5 embryos (one PGS normal) and 2 poor quality day 6 embryos (both PGS normal). I had very mild OHSS. IVF retrieval #3 - I’m currently on day 5 of stims under the same protocol as retrieval #2.
Describe your experience with the nursing staff at Audubon Fertility.
The nursing staff is just as caring and patient as Dr. Juneau. They’re helpful with answering any questions I’ve had and very responsive to my barrage of portal messages.
Describe your experience with Audubon Fertility.
The clinic is very well run for the most part. There has been some confusion with billing, upfront payments, and insurance coverage. I would encourage a new patient to ask questions about any charges they don’t understand.
Describe the costs associated with your care under Caroline Juneau at Audubon Fertility.
The following represents their IVF costs: Procedures and physician fees - $1400 (monitoring, oocyte retrieval, embryo transfer, injection teaching, etc.) Anesthesia fee - $500 Lab fee - $3,825 (oocyte ID, sperm prep, culture and fertilization, ICSI, assisted hatching, crypto preservation, prep for transfer, 1 year embryo storage) Facility fee - $3600 Medications between $2000-$5000 PGS testing - $4750 (up to 8 embryos; additional $300/embryo above 8)
Describe Caroline Juneau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
Dr. Juneau has said that the typical practice is to transfer one good or fair quality embryo at a time. For poorer quality embryos, or if there has been an issue with embryos implanting, they may transfer two.
10
Doctor
Caroline Juneau
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 27 - 30
1 IVF
Endometriosis
Male Factor
PCOS
Native American
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The first thing my husband, myself, and Dr. Wells did was sit down and discuss options and risk. ... She made me feel comfortable and not like I was just another patient. ... She made sure to explain every step of the IVF process and before moving on made sure that we understood. ... Two months after my egg retrieval I had my first transfer with 2 embryos ...
This clinic [Audubon Fertility] is very well ran. Every single person in the office works together to make sure all of their patients are taken care of and feel at home. In the 3 years that I have been going to Audubon Fertility I have never once had an issue with anyone. ... My monitoring appointments were always scheduled to best suit myself. The staff was really understanding of my work schedule and would try their best to accommodate my hours.
How was your experience with Lindsay Wells at Audubon Fertility?
Dr. Wells was very nice and always able to answer any question that my husband and I had. I never once felt uncomfortable around her or at any appointment. She made sure to explain every step of the IVF process and before moving on made sure that we understood.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
I would tell them to make sure they ask a lot of questions and never feel like any question you have is not a good one.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
I have never felt like Dr. Wells wasn't fully focused on answering my questions and making sure that I understand everything that was happening. She made me feel comfortable and not like I was just another patient.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
The first thing my husband, myself, and Dr. Wells did was sit down and discuss options and risk. We then moved right into treatment. For a few weeks I gave myself injections until my follicles were at the right size. Once my follicles were big enough I went in for my egg retrieval and they were able to fertilize 17 out of my 20 eggs. By day 6 I have 6 embryos that were frozen. Two months after my egg retrieval I had my first transfer with 2 embryos that both took.
Describe your experience with the nursing staff at Audubon Fertility.
Everyone on Dr. Well's nursing staff was absolutely amazing. They were quick and friendly for every question or concern that I had. They would greet me like I was family every time I would walk into the office.
Describe your experience with Audubon Fertility.
This clinic is very well ran. Every single person in the office works together to make sure all of their patients are taken care of and feel at home. In the 3 years that I have been going to Audubon Fertility I have never once had an issue with anyone.
Describe your experience with your monitoring appointments at Audubon Fertility.
My monitoring appointments were always scheduled to best suit myself. The staff was really understanding of my work schedule and would try their best to accommodate my hours.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
It costs about $15,000 for the IVF process which included physician costs, facility cost, procedures, and monitoring. My medications were not included and cost between $4,000-$5,000. The following year after my first IVF transfer I had 2 more transfers that cost $4,800-$5,000 each.
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
Dr. Wells let my husband and I decide on how many embryos we wanted to transfer. She let us know the risks for the number we chose.
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 27 - 29
2 IUI
1 IVF
Tubal Blockage
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My experience with Dr. Wells and Jamie her NP has been nothing short of amazing. They have been there for me every step of the way and I have trusted every decision they have made regarding my care. Dr. Wells connects with you on a personal level and makes sure you feel comfortable and knowledgeable about what all is going on.... I started with Gonal-F injections followed by Menopur and Cetrotide. We were able to retrieve 17 eggs, 15 mature, and 11 fertilized with ICSI. I am schedule for surgery on the 21st to have my right tube removed prior to embryo transfer.
The clinic [Audubon Fertility- New Orleans] is absolutely adorable and very welcoming. We have always been seen in a timely manner and treated actually people rather than clients. Everyone at the clinic from the front desk, lab techs, nurses, and to the physicians are nothing but kind and welcoming. It is a great atmosphere to be in especially during such a difficult experience like infertility.
How was your experience with Lindsay Wells at Audubon Fertility?
My experience with Dr. Wells and Jamie her NP has been nothing short of amazing. They have been there for me every step of the way and I have trusted every decision they have made regarding my care. Dr. Wells connects with you on a personal level and makes sure you feel comfortable and knowledgeable about what all is going on.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Be open with her about your concerns. She will answer any questions you have to the best of her ability.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Dr. Wells and the entire Audubon clinic make you feel like more than a patient from the moment you step in. They know you by name and treat you with nothing but kindness and compassion.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
I just finished my egg retrieval. I started with Gonal-F injections followed by Menopur and Cetrotide. We were able to retrieve 17 eggs, 15 mature, and 11 fertilized with ICSI. I am schedule for surgery on the 21st to have my right tube removed prior to embryo transfer.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie Pohlmann NP)
Jamie Pohlmann NP is absolutely incredible. She answered any questions I had in a timely manner with the upmost compassion and professionalism.
Describe your experience with Audubon Fertility.
The clinic is absolutely adorable and very welcoming. We have always been seen in a timely manner and treated actually people rather than clients. Everyone at the clinic from the front desk, lab techs, nurses, and to the physicians are nothing but kind and welcoming. It is a great atmosphere to be in especially during such a difficult experience like infertility.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
$14,000-$ 15,000
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
I did not have any concerns as my husband and I are still fairly young. We only wanted a single embryo transfer.
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
10
Age 40 - 41
6 IUI
Unexplained
Income $100K - $199K
Sales Representative
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
First let me say that Dr. Wells is extremely kind. She explains everything very well. I did not see her as often as I though I would. In fact out of all 6 of my IUI's I don't think she performed any of them. That was kind of disappointing since you pick a clinic based on the dr. ... The 6th since it was my final try we amped it up to only injections. I produced multiple follicles each cycle. So the protocol worked.
They [Audubon Fertility] are very professional, but still warm and friendly. ... Whenever I had an IUI they would play soothing music during and after. Turn the lights down and have some essential oils going. ... Jamie, the nurse practitioner, was my primary contact that I had. She did all but one of my IUI's and she was the one that I saw at all of my visits. She is amazing!!! I can't say enough good things about her.
How was your experience with Lindsay Wells at Audubon Fertility?
First let me say that Dr. Wells is extremely kind. She explains everything very well. I did not see her as often as I though I would. In fact out of all 6 of my IUI's I don't think she performed any of them. That was kind of disappointing since you pick a clinic based on the dr.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
I would forewarn them that they won't be seeing much of her past the initial consultation.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
I never felt like a number with Dr. Wells' office. Every one there was very friendly and I usually didn't even have to say who I was when I walked in. They always remembered me. And my phone calls and emails were always answered promptly.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
My first IUI I was strictly on femara. When that one didn't work we added injections. That time I did get pregnant, but ended in miscarriage. So the 3rd we stuck with the same protocol as the 2nd since technically it did work. The 4th and 5th we may have done the same. The 6th since it was my final try we amped it up to only injections. I produced multiple follicles each cycle. So the protocol worked. Unfortunately the outcome did not.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie)
Jamie, the nurse practitioner, was my primary contact that I had. She did all but one of my IUI's and she was the one that I saw at all of my visits. She is amazing!!! I can't say enough good things about her.
Describe your experience with Audubon Fertility.
They are very professional, but still warm and friendly. It is a very welcoming atmosphere, which is good in this stressful situation. Whenever I had an IUI they would play soothing music during and after. Turn the lights down and have some essential oils going.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
I don't really have anything to base it on, but I believe the rates were fair/average.
8
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
9
NPS
9
Age 27
1 IUI
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Wells and her staff engage in conversation on a personal level (not just medical/treatment)...My husband semen analysis results were not good. He was already self conscious and she did a wonderful job providing support the first time she shared them with us. His results improved and thought we had a good chance should we do an IUI. We proceeded with the IUI and that morning his results were not good again. I think she just wanted to prepare us so we didn't get our hopes up but she made a comment about the results and I could see that it embarrassed him. I jokingly told her that it only takes one sperm and we would pray for the best...in order to keep my husband in a positive mindset.
[The nurses at Audubon Fertility are] So personable and compassionate for everything we are going through...Semen analysis for my husband are $200 each (we’ve had 3). Initial consultation labs/genetics were $2,000, IUI including ultrasounds and medications were $1,800-2,000...They are always on time and able to accommodate your availability. The only weakness is the lab personnel that they contract out..Last time I had blood work drawn, she continued to complain about her day and did not acknowledge that I was having a pregnancy test done. I just felt like she didn’t realize how important that moment was.
How was your experience with Lindsay Wells at Audubon Fertility?
My husband semen analysis results were not good. He was already self conscious and she did a wonderful job providing support the first time she shared them with us. His results improved and thought we had a good chance should we do an IUI. We proceeded with the IUI and that morning his results were not good again. I think she just wanted to prepare us so we didn't get our hopes up but she made a comment about the results and I could see that it embarrassed him. I jokingly told her that it only takes one sperm and we would pray for the best...in order to keep my husband in a positive mindset.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Be prepared for the honest truth. It can be hard to go in with high hopes only to realize you may have a long road ahead. Also, my insurance does not cover anything fertility related...including blood work. My OB/GYN ordered some of the same tests and it was covered. Just do your research on the costs of everything.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Dr. Wells and her staff engage in conversation on a personal level (not just medical/treatment). They also acknowledge all of the feelings I have experienced and truly are empathetic.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
I cannot recall which protocols we followed.
Describe your experience with the nursing staff at Audubon Fertility.
So personable and compassionate for everything we are going through.
Describe your experience with Audubon Fertility.
They are always on time and able to accommodate your availability. The only weakness is the lab personnel that they contract out..Last time I had blood work drawn, she continued to complain about her day and did not acknowledge that I was having a pregnancy test done. I just felt like she didn’t realize how important that moment was.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
My insurance did not cover anything. Semen analysis for my husband are $200 each (we’ve had 3). Initial consultation labs/genetics were $2,000, IUI including ultrasounds and medications were $1,800-2,000.
9
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Audubon Fertility
New Orleans
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 33
Male Factor
PCOS
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Wells is open and very knowledable. She answered all of our questions and explained how our ivf cycle would go. ... She requested labs on me and my husband and all of our pre testing before an ivf cycle can start have been done. ... She made sure to put me on medications for PCOS for my body to respond to ivf medications when we start ivf. ... She answered all of our questions we had at the consultation.
The finance dept. [Audubon Fertility] explained how the clinic accord payment and ways to pay. ... The atmosphere is comforting. It's like a house and doesn't feel like a clinic setting. ... I've never waited more that 10 minutes to see the Dr. ... I only met Jamie a few times. She was very kind and guided me around the clinic. She communicates well on the patient portal. ... They have several books, articles, and brochures about different aspects of fertility for you to look at while waiting.
How was your experience with Lindsay Wells at Audubon Fertility?
Dr. Wells is open and very knowledable. She answered all of our questions and explained how our ivf cycle would go. She was encouraging and gave us different ideas on how to afford or pay for the ivf cycle. She made sure to get labs on me and my husband and explain results and let us know what was needed next.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Be patient and follow directions given.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Dr. Wells spoke with us for quite some time about the ivf cyce and she was very knowledgeable during our consult. She answered all of our questions we had at the consultation. She requested labs on me and my husband and all of our pre testing before an ivf cycle can start have been done. Her and the nurses communicate via patient portal and respond quickly. Love the clinic atmosphere and from my knowledge Dr. Wells has very high success rates and gave me and my husband a 70% chance is success for our first round of ivf.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
Certain tests were done before others. She made sure to put me on medications for PCOS for my body to respond to ivf medications when we start ivf.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie)
I only met Jamie a few times. She was very kind and guided me around the clinic. She communicates well on the patient portal.
Describe your experience with Audubon Fertility.
The atmosphere is comforting. It's like a house and doesn't feel like a clinic setting. They have several books, articles, and brochures about different aspects of fertility for you to look at while waiting. I've never waited more that 10 minutes to see the Dr.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
We were told it would cost about 16,000 dollars including meds for our ivf cycle. The finance dept. explained how the clinic accord payment and ways to pay.
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
N/A
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 32
1 IVF
Diminished Ovarian Reserve
Endometriosis
Latinx
Income $100K - $199K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have endometriosis and diminished ovarian reserve. I was on 300 gonal and 75 menopur for the first few days [with Dr. Lindsay Wells]. I was then upped to 150 menopur with the 300 gonal, and inclusion of the centrotide in order to let my smaller follicles keep growing. With my low AMH, we ended up getting more eggs than expected with this approach.... She was honest and realistic with us, while still being encouraging and supportive through the process. She has a caring and non-abrasive demeanor, and was extremely genuine in the way she treated us and discussed the results of treatment.
Dr. Wells and her staff at Audubon Fertility are incredible. They are always accessible and not only that but they are so WARM and treat you like family. They made sure I was comfortable and understood every aspect of the treatment. Immediately upon walking into the clinic I knew that it was different from other doctors offices that I had been to. There were times when I got emotional during my visits and they were always so supportive, encouraging, and were there to be my cheerleaders.
How was your experience with Lindsay Wells at Audubon Fertility?
We had a wonderful experience with Dr. Wells. She was honest and realistic with us, while still being encouraging and supportive through the process. She has a caring and non-abrasive demeanor, and was extremely genuine in the way she treated us and discussed the results of treatment.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Do not be afraid to ask questions. She or her staff will gladly answer any questions you have.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
Dr. Wells and her staff at Audubon Fertility are incredible. They are always accessible and not only that but they are so WARM and treat you like family. They made sure I was comfortable and understood every aspect of the treatment. Immediately upon walking into the clinic I knew that it was different from other doctors offices that I had been to. There were times when I got emotional during my visits and they were always so supportive, encouraging, and were there to be my cheerleaders. I ended up going to Dr. Wells through a recommendation of a prior patient, and I am so happy I did. It definitely made me feel so supported to have the genuine encouragement and excitement from the people at the clinic through the process.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
I have endometriosis and diminished ovarian reserve. I was on 300 gonal and 75 menopur for the first few days. I was then upped to 150 menopur with the 300 gonal, and inclusion of the centrotide in order to let my smaller follicles keep growing. With my low AMH, we ended up getting more eggs than expected with this approach.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Mandy)
I could not be happier with the nursing staff. They are extremely knowledgeable, responsive, compassionate, on point, intelligent, and have an incredible master of their profession. They were always willing to spend extra time to answer questions or to go over how to do my injections. On days where I was emotional, they would take the time to support me and help me through the process.
Describe your experience with Audubon Fertility.
The clinic has wonderful staff and has a clean and inviting atmosphere. The surgical center is directly next door, which is convenient. I never had to wait too long for an appointment, and they were always willing to work with my schedule. The only negative thing I could think to say would be that there are only two parking spots out front, but there is street parking around the clinic which was completely fine.
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
I was sufficiently educated on the number of embryo transfers and we have elected to do the single embryo transfer
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 28 - 29
3 IUI
1 IVF
Endometriosis
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Wells is honestly the best of the best. She spends time explaining everything you need to know about your procedure & what to expect. We spent about 45 minutes talking to her about IVF and she explained it so well. She is caring, positive, & a great doctor.... During IVF, I was given a list of things to avoid & a list of things to do. Exercise, eat healthy, stay hydrated, etc. I was always given a specific treatment plan to follow, which told me when to take certain meds & give injections. The results were positive because we are now pregnant!
The staff [at Audubon- New Orleans] lays out a plan, explains how to follow it, provides documentation on how to follow it, explains why they’re doing it, etc. If you end up doing IVF, they only do morning appointments for your IVF ultrasounds & bloodwork, so keep in mind you may have to miss work a good bit. I cannot say enough good things!... Genuine is the best word I can use to describe the staff. They are very aware of what you’re going through, because a lot of them have gone through infertility themselves.
How was your experience with Lindsay Wells at Audubon Fertility?
Dr. Wells is honestly the best of the best. She spends time explaining everything you need to know about your procedure & what to expect. We spent about 45 minutes talking to her about IVF and she explained it so well. She is caring, positive, & a great doctor.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
They will do anything they can to help you!
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
The staff is incredibly genuine, remembered my name every time I went there, & were there anytime I had questions.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
During IVF, I was given a list of things to avoid & a list of things to do. Exercise, eat healthy, stay hydrated, etc. I was always given a specific treatment plan to follow, which told me when to take certain meds & give injections. The results were positive because we are now pregnant!
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie Reyes)
Genuine is the best word I can use to describe the staff. They are very aware of what you’re going through, because a lot of them have gone through infertility themselves.
Describe your experience with Audubon Fertility.
The staff lays out a plan, explains how to follow it, provides documentation on how to follow it, explains why they’re doing it, etc. If you end up doing IVF, they only do morning appointments for your IVF ultrasounds & bloodwork, so keep in mind you may have to miss work a good bit. I cannot say enough good things!
Describe your experience with your monitoring appointments at Audubon Fertility.
It depended on what the monitoring was for. IVF monitoring must be done in the morning. If you’re doing IUI or another treatment, you can choose any time of the day.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
IVF was obviously the most expensive. We paid $15,000 for the egg retrieval, cytopreseervation, and transfer. We paid an additional $4000 for the genetic testing which I highly recommend.
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
Yes, because of my age, hormone levels, & other factors, Dr. Wells felt very strongly that one embryo would work. And she was right!
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
9
Age 42
4 IUI
European
Income $100K - $199K
Doctor
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Whenever I have had serious questions (about how much this is going to cost me), she has been frank and honest. She was also straightforward when she advised, after my second failed IUI, that I should start thinking about IVF. ... I have never doubted Dr. Wells' skill, knowledge, or advice. While Dr. Wells is young and relatively personable, there have been a few occasions, early on, when I found her to be a bit standoffish.
I often don't receive phone calls with lab results. I assume no news is good news. I hope that is a correct assumption. ... Friendly receptionists [Audubon Fertility]. Short wait time at visits. Equipment seems up to date. Exam rooms are spacious. Weaknesses: ... Communication between staff and doctors, staff and patients might be the tiniest bit lacking. Hours are difficult for someone with a full-time job.
How was your experience with Lindsay Wells at Audubon Fertility?
Dr. Wells is female and relatively young, making her very relatable. Whenever I have had serious questions (about how much this is going to cost me), she has been frank and honest. She was also straightforward when she advised, after my second failed IUI, that I should start thinking about IVF. This has definitely been a more tortuous journey than I had anticipated, but I have never doubted Dr. Wells' skill, knowledge, or advice. While Dr. Wells is young and relatively personable, there have been a few occasions, early on, when I found her to be a bit standoffish. She did not recognize me on one occasion, and it was after enough visits that I would have expected her to remember me and my story. She definitely knows who I am now, though, after these many months. I believe that she truly wants success for me and the rest of her patients.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
Expect competence and honesty.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
I have spent enough time with Dr. Wells at this point that I believe she knows me well as a patient. Her nurse, Jamie, is absolutely fabulous at making me feel optimistic about my chance of success, even when I come in feeling pessimistic.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
IUI #1: Unmedicated, unmonitored. I used an at-home opk. Solid smiley on a Thursday evening, IUI on Friday morning. Unsuccessful. IUI #2: Letrozole 5mg + Follistim (125IU? Not sure) and HCG trigger. 5 mature follicles. I felt myself ovulate a few hours after the IUI. Positive at-home pregnancy test morning 11 dpiui (after a few days of negatives). Period started two days later. IUI #3: Follistim alone (300IU? Not sure) and HCG trigger. 5 mature follicles. I felt myself ovulate 14 hours before IUI. IUI #4: Follistim alone (300IU? Not sure) and HCG trigger. 4 mature follicles. I felt myself ovulate 28 hours after IUI. IVF retrieval: 75 Menopur + 300 GonalF. I am on day five of stims. First monitoring appointment tomorrow.
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Jamie for IUI; Mandy for IVF)
Jamie: Such a positive human being. I REALLY like working with Jamie. She lifts me up every time I visit. She seems excited during EVERY monitoring ultrasound. There was one time when I got a positive opk when I did not hear back from her within a few hours that MAY have resulted in my administering the HCG shot earlier in the evening, but I do not believe it would have changed the outcome. Very competent sonographer. Mandy: Not much experience with Mandy so far. Seems friendly. Forgot to send my ART calendar, which resulted in my needing to leave work unexpectedly for my baseline ultrasound. The jury is still out.
Describe your experience with Audubon Fertility.
Strengths: Beautiful waiting room, with tea and hard candy available (it's funny how much I appreciate the candy:). Friendly receptionists. Short wait time at visits. Equipment seems up to date. Exam rooms are spacious. Weaknesses: Not many that I can see. Communication between staff and doctors, staff and patients might be the tiniest bit lacking. Hours are difficult for someone with a full-time job. Still waiting for that positive result:)
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
Unmedicated IUI: $450 Medicated IUI: $1600 + meds IVF: ~$20000 PGS testing: ~$5000
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
We have yet to discuss this.
What specific things went wrong at Audubon Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Audubon Fertility.
I often don't receive phone calls with lab results. I assume no news is good news. I hope that is a correct assumption. I see in my patient portal that some labs were ordered by Dr. Wells, but I don't know if those orders are there just in case we need them or if she actually intended for the labs to be run, because blood was never collected for these labs.
8
Doctor
Lindsay Wells
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 28
1 IUI
Male Factor
PCOS
European
Native American
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She’s [Dr. Juneau] a bubbly, friendly person. We felt comfortable with her instantly. If I had a question I was able to contact her through the portal or by leaving a message with the front desk. I always received a response that same day. She talked me through each ultrasound.... After bloodwork she had be start Letrozole to stimulate follicles. She felt that this drug was safer for PCOS than Clomid as far as side effects. I went for follow up ultrasounds after to monitor my progress.
Very clean facility [Audubon Fertility] and the staff is knowledgeable and welcoming. Each person we encountered was very helpful and guided us through our visits smoothly.... There are different levels to each treatment and the clinic gives VERY detailed printouts explaining each part of the procedure, the cost associated with it, where the money goes, and financing options available. For our IUI we paid $1,200 and it included baseline and follow up ultrasounds, semen collection, washing, and count, also lab work and office visits associated with the procedure.
How was your experience with Caroline Juneau at Audubon Fertility?
She’s a bubbly, friendly person. We felt comfortable with her instantly. If I had a question I was able to contact her through the portal or by leaving a message with the front desk. I always received a response that same day. She talked me through each ultrasound, explaining what she was doing and seeing. She calls me personally with lab results (this HUGE for me as a patient).
What's one piece of advice would you give a prospective patient of Caroline Juneau at Audubon Fertility?
Be honest and don’t be afraid to ask a question.
During treatment, were you treated like a number or a human with Caroline Juneau at Audubon Fertility?
We felt that she listened to us and genuinely cared. She always gives us every option and what to expect from each before proceeding. She is straightforward but compassionate about it.
Describe the protocols Caroline Juneau used in your cycles at Audubon Fertility and their degree of success.
After bloodwork she had be start Letrozole to stimulate follicles. She felt that this drug was safer for PCOS than Clomid as far as side effects. I went for follow up ultrasounds after to monitor my progress. I responded very well and a trigger shot and IUI were scheduled. Unfortunately, it was not successful, but she explained to us before hand the success rate. We were all hopeful but also not surprised when it didn’t work. I’m grateful that she was willing to try for us when our other doctor refused and would only do IVF.
Describe your experience with Audubon Fertility.
Very clean facility and the staff is knowledgeable and welcoming. Each person we encountered was very helpful and guided us through our visits smoothly. Blood draws were quick with minimal discomfort.
Describe the costs associated with your care under Caroline Juneau at Audubon Fertility.
There are different levels to each treatment and the clinic gives VERY detailed printouts explaining each part of the procedure, the cost associated with it, where the money goes, and financing options available. For our IUI we paid $1,200 and it included baseline and follow up ultrasounds, semen collection, washing, and count, also lab work and office visits associated with the procedure. The trigger shot was $80 (not covered by my insurance). I opted to do the pregnancy test at a local Labcorp to avoid missing more work (we travel 3 hours to get to Dr. Juneau for visits). We will soon be starting IVF and they have gone over cost with us for that as well. Again, it is broken down on a printout detailing each step and the cost associated with it. The total estimated cost was around $14,500 plus optional genetic screening for ~$4,000.
10
Doctor
Caroline Juneau
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
1 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Juneau is Intelligent, trustworthy, and compassionate. She is extremely kind and makes the patient feel like family. She explains every detail of both the IUI and IVF process. She is very detailed and doesn’t miss a beat.... She personally performed my ectopic surgery- even though it took place at a hospital and not the clinic.... We decided to move forward with IVF/ICSI/PGS and transfer using a frozen embryo rather than fresh.
From the minute you walk in- you feel like family! The front office staff members [Audubon Fertility & Reproductive Medicine] are so friendly. They know you! I rarely had to walk up to the counter because they they check you in the system the minute you walk in the door. The nurses are kind and knowledgeable. They are easy to get in touch with. They have a lab in house, which makes your daily lab work super convienent!
How was your experience with Caroline Juneau at Audubon Fertility?
Dr. Juneau is Intelligent, trustworthy, and compassionate. She is extremely kind and makes the patient feel like family. She explains every detail of both the IUI and IVF process. She is very detailed and doesn’t miss a beat. She has been a true blessing. She was with me every step of my infertility process. She made my husband and I feel like family. She is extremely thorough. She knows her stuff! She personally performed my ectopic surgery- even though it took place at a hospital and not the clinic. This was so reassuring during such a scary time. After my ectopic, Dr. Juneau presented my husband and me with all of our possible options. We decided to move forward with IVF/ICSI/PGS and transfer using a frozen embryo rather than fresh. We only transferred one and it worked! We are excited to say we are expecting our first miracle and rainbow baby in December (2018). Dr. Juneau monitored me every week prior to the transfer and after until we reached 10 weeks. We “graduated” and I began seeing my regular OB. The week of my first visit with my OB, Dr. Juneau messaged me to check on us! She didn’t have to do that- but that is th kind of doctor that she is. Leaving Dr. Juneau was bittersweet. Although we were sad to no longer be under her care- we knew it meant things were progressing as they should for a healthy pregnancy! I would recommend, and do, Dr. Juneau to anyone experiencing infertility. She is truly a light in such a dark time!
What's one piece of advice would you give a prospective patient of Caroline Juneau at Audubon Fertility?
Trust her! She welcomes questions and concerns and always listens. She gives recommended actions- trust her advice. Infertility is such a difficult time and there are so many decisions that need to be made- trust her and allow her to help take some of thher decision making off of your plate.
During treatment, were you treated like a number or a human with Caroline Juneau at Audubon Fertility?
Dr. Juneau is hands down the best doctor I’ve ever worked with. She is extremely compassionate and knows her stuff! She is honest, but re-assuring. She evaluates all possibilities before deciding how aggressive to be. I had an ectopic pregnancy with my 2nd IUI and she was with me every step of the way. She has truly been a light in this pretty dark experience.
Describe the protocols Caroline Juneau used in your cycles at Audubon Fertility and their degree of success.
HSG- checked to make sure tubes were clear before beginning IUI. They were. 1st: IUI with clomid- transvaginal monitoring and bloodwork .... BFN 2nd: IUI with injectables- transvaginal monitoring and bloodwork... BFP, low HCG to start, but began to double appropriately. Resulted in ectopic, with emergency ectopic surgery and left tube removal. Dr. Juneau performed my entire procedure and checked my right tube as well. IVF- Gonal, Menapur, Cetrotide.... transvaginal monitoring and bloodwork, 15 retrieved, 11 mature and inseminated, 8 fertilized, (3) 5 day blasts (frozen after biopsy sent off for PGS testing). PGS: 2 normal and 1 abnormal. Used birth control to control cycle, started Estrace and PIO (progesterone in oil injections). Monitored often. Transfered 1 embryo when the timing was right- BFP! Dr. Juneau personally monitored the pregnancy until week 10 ( which is when I got off of PIO). Baby due 12/29/18!
Describe your experience with your nurse at Audubon Fertility. (Assigned nurse: Debbie and Brittany )
Amazing nursing staff. Easy to communicate with and always returned my calls or answered emails. Truly make you feel like family.
Describe your experience with Audubon Fertility.
From the minute you walk in- you feel like family! The front office staff members are so friendly. They know you! I rarely had to walk up to the counter because they they check you in the system the minute you walk in the door. The nurses are kind and knowledgeable. They are easy to get in touch with. They have a lab in house, which makes your daily lab work super convienent! The doctors are amazing! They do all of your ultrasounds and monitoring. They are available to answer your questions! The clinic is clean and updated. No complaints!
Describe the costs associated with your care under Caroline Juneau at Audubon Fertility.
About 5,000 for IUI About 24,000 for IVF All process fees stated above included my labs and monitoring, medication. My insurance doesn’t cover- so this was out of pocket fees.
Describe Caroline Juneau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
Dr. Juneau recommends transferring 1 embryo. If for some reason the 1 didn’t take- she believes in having a discussion about the possibility to try (2) for the 2nd transfer. Not promised.
10
Doctor
Caroline Juneau
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Male Factor
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
My experience as a patient with Dr. Wells has been positive. You can tell that she genuinely wants to help you get pregnant.... She never makes you feel rushed when you're at the office, she is calm, collected, positive, and extremely knowledgeable.... Dr. Wells will also personally call you with updates or to see how you're doing. That kind of personal touch goes a long way and means a whole lot to a patient when going through such an emotional process.
The nursing staff at Audubon Fertility is outstanding. They are an incredible group of strong, compassionate, and helpful women. I've talked and emailed with everyone one of the nurses on staff and each experience met or exceeded my expectations. They have been there for me in good times and bad.... There is an awesome Urologist on staff at Audubon Fertility, but he only works out of the clinic once a month.
How was your experience with Lindsay Wells at Audubon Fertility?
My experience as a patient with Dr. Wells has been positive. You can tell that she genuinely wants to help you get pregnant. After our first embryo transfer we got pregnant, but unfortunately lost the pregnancy at 7 weeks and 4 days. We had no idea we had lost the pregnancy until we went in for the ultrasound. One of the nurses came in first and had to break the news when no heartbeat showed. She brought Dr. Wells in to take a second look and to confirm the loss. We were devastated, but I can vividly remember looking up and seeing that Dr. Wells was equally devastated. It is refreshing to meet a doctor who is clearly invested in the treatment and success of her patients. I genuinely look forward to continuing my treatment under Dr. Wells' care.
What's one piece of advice would you give a prospective patient of Lindsay Wells at Audubon Fertility?
I would tell any prospective patient to remember to be kind to themselves and be kind to their doctor. Both you and the doctor are doing everything possible to reach a successful pregnancy. Sometimes things do not always go as planned, but that is not your fault or the doctor's.
During treatment, were you treated like a number or a human with Lindsay Wells at Audubon Fertility?
My husband and I had originally started out at a different clinic. We had 9 months of terrible experiences where no solutions were offered and they kept putting us through test after test. I ran into a friend who said Audubon Fertility will do a complimentary second opinion consultation. I made an appointment and it was the best decision for my husband and I. First off, the front office staff is extremely courteous, will always answer your calls or get back to you the same day, and they will personally do their best to help you out instead of transferring you to a voicemail. Second, the nursing staff is absolutely spectacular - They answer their calls too, or if you have to leave a voicemail, you WILL hear back from them the same day. In addition their personalities are just so positive that it makes you feel good being there and uplifts your spirit. Third, Dr. Wells is just simply the best. She never makes you feel rushed when you're at the office, she is calm, collected, positive, and extremely knowledgeable. I trust her completely and have the utmost confidence in her abilities to help us get pregnant. Dr. Wells will also personally call you with updates or to see how you're doing. That kind of personal touch goes a long way and means a whole lot to a patient when going through such an emotional process. Each and every time you walk into Audubon Fertility you feel like family, and you know, without hesitation, that you are going to receive the very best from each person who assists you that day.
Describe the protocols Lindsay Wells used in your cycles at Audubon Fertility and their degree of success.
After our egg retrieval, we were due to have a fresh embryo transfer, but had to postpone as my progesterone levels came back a little too high and Dr. Wells did not want to risk that causing a miscarriage. We decided to transfer (1) frozen fair/fair embryo in September 2016. I was placed on birth control from day (1) of my period and stopped after per the schedule given to me by the nurse, I did the vaginal progesterone, baby aspirin, and pre-natal vitamins along with fish oil. I was placed on bed rest for 72 hours after the transfer. After the miscarriage at 7 weeks and 4 days we had a D&C. The embryo was sent to a lab and the results came back stating that there were no chromosomal abnormalities. Blood work was ordered to see if my blood was too thick and may have possibly caused the miscarriage, but those results came back negative as well. We took about two months to heal from the D&C with no exercise or sexual activity for 4 to 6 weeks. We transferred (2) frozen good/fair embryos in January 2018. I was placed on birth control from day (1) of my period and stopped after per the schedule given to me by the nurse, I did the vaginal progesterone, baby aspirin, and pre-natal vitamins along with fish oil. I was placed on bed rest for 72 hours after the transfer. Unfortunately both embryos did not take. I know that each cycle was treated a little differently, but I do not remember exactly how. I do know that the final transfer is being handled completely different from the prior (2). We decided to take a few months off before transferring the last embryo. We are currently waiting for my next cycle to start so that we may begin the process again.
Describe your experience with the nursing staff at Audubon Fertility.
The nursing staff at Audubon Fertility is outstanding. They are an incredible group of strong, compassionate, and helpful women. I've talked and emailed with everyone one of the nurses on staff and each experience met or exceeded my expectations. They have been there for me in good times and bad. They have helped me understand the medication I take, the procedures I am going through, risks involved, they are attentive to follow ups of any kind, and most importantly are willing to hold your hand or be a shoulder to cry on when needed.
Describe your experience with Audubon Fertility.
Clinic's Strengths: Attentive & Friendly Staff, Dedicated Doctor's, Coordinator To Explain Breakdown of Costs, Quick Response Times, Surgery Center Located Next Door To Clinic, Reserved Parking Lot In downtown Area Clinic's Weaknesses: If I had to think of any at all - There is an awesome Urologist on staff at Audubon Fertility, but he only works out of the clinic once a month. If he could be there more than once a month that would be helpful. You can see him outside of the clinic, but for record keeping purposes it's easier to have everything done at Audubon Fertility.
Describe the costs associated with your care under Lindsay Wells at Audubon Fertility.
We had $20,000 max life insurance coverage for infertility. Some costs were out of pocket but the surgery center would call to verify and breakdown the costs and then send a follow up email. Some of the costs out of pocket were labs which were out of network, anesthesia fees, medication costs. Most of the anesthesia and medication costs were covered by insurance but there was some out of pocket due.
Describe Lindsay Wells's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Audubon Fertility.
We had a thorough explanation from day (1) as to why we should transfer a certain amount of embryos. We started with only one as we did not necessarily fit the profile to transfer more. The one we transferred was a good, healthy embryo. With the second transfer we decided to use (2) embryos as they were frozen at the same time. In order to use (1) we would have had to thaw both and then re-freeze (1) again. The doctor felt confident with this approach too.
10
Doctor
Lindsay Wells
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Audubon Fertility
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5