Aurora Fertility Services

1 doctors work here

Rated 8.2
Strongly recommend: 62%Neutral: 23%Don't recommend: 15%8.2
62% strongly recommend
27 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.5
7.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
315
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 2 offices

Kenosha
6815 118th Ave,
Kenosha, WI 53142
West Allis
8901 W Lincoln Ave
West Allis, WI 53227

27 patient reviews

LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
7
NPS
9
Age 36 - 38
Diminished Ovarian Reserve
Tubal Blockage
Black or African-American
Income $0 - $49K
Teacher
1st of 2 Docs
4 IUI With Other Docs
Donor Sperm
LGBTQ
Neutral
Strongly Recommends
Unsuccessful
From the initial meeting, Dr. Strawn was extremely informative and took great precautions before making his decisions on my IUI procedure...He made sure that he communicated new information, results, and changes immediately even if it couldn't be him personally...He would do follicular ultrasounds to see how fast and big my follicles were growing. After realizing they were not growing as quick and as big as he needed, he prescribed clomid
Nursing staff [of Aurora Fertility Services] was very friendly and knowledgeable. Always made sure I felt comfortable and safe...The clinic's strength is the atmosphere is very welcoming and warm. It is small, but not cramped. A small weakness is the location can make it a bit difficult because it is behind a viaduct and can tend to blend in with other surrounding businesses...
How was your experience with Estil Strawn at Aurora Fertility Services?
From the initial meeting, Dr. Strawn was extremely informative and took great precautions before making his decisions on my IUI procedure (s). For example, my OBGYN performed an HSG in which it showed no blockage in either of my tubes. In the process they discovered I had a uterine fibroid. The fibroid was removed witb surgery. However, even after healing for months he still did not begin the IUI process. He ordered another HSG. This time it was discovered that there was blockage in my left tube. Dr. Strawn explained that when my body healed from the fibroid removal surgery, scar tissue formed. As a result, this information showed him that when it was time to inseminate, I wouls need to be ovulating on the right side for the best result or possibility of getting pregnant. He made sure that he communicated new information, results, and changes immediately even if it couldn't be him personally. Overall, I am happy with the experience that I Dr. Strawn and his team provided me and my partner.
What's one piece of advice would you give a prospective patient of Estil Strawn at Aurora Fertility Services?
Be ready for the real statistics and realism. He does not provide any optimism.
During treatment, were you treated like a number or a human with Estil Strawn at Aurora Fertility Services?
Whenever my partner and I entered the waiting room, the receptionist always greeted us by name and there was never a very long wait. In addition to this, they always had healthy snacks available and the reception would give us choices of snacks behind the counter. At the time, my schedule was very hectic, but they made sure that they adapted their schedules to accommodate our traveling (From Racine to Pleasant Prairie).
Describe the protocols Estil Strawn used in your cycles at Aurora Fertility Services and their degree of success.
He would do follicular ultrasounds to see how fast and big my follicles were growing. After realizing they were not growing as quick and as big as he needed, he prescribed clomid. The clomid did not provide the results he wanted, so he prescribed Letrozole (3 pills for 5 days starting on my 5th day of my menstrual). Finally, my follices began to grow; however, they needed to grow on the right side. When they did get a big enough follicle on the right side, I was prescribed the HCG Trigger shot to take 48 hours before my IUI. Out of 4 cycles, the 2nd cycle I found out I was pregnant while having a miscarriage. He did not use any other combinations besides the follicular ultrasounds with the Letrozole combined with the HCG shot.
Describe your experience with the nursing staff at Aurora Fertility Services.
Nursing staff was very friendly and knowledgeable. Always made sure I felt comfortable and safe. One of them even held my shoulders and head while I grimaced during my 2nd HSG. If they couldn't get in contact with me, they made sure they would contact my partner with the information.
Describe your experience with Aurora Fertility Services.
The clinic's strength is the atmosphere is very welcoming and warm. It is small, but not cramped. A small weakness is the location can make it a bit difficult because it is behind a viaduct and can tend to blend in with other surrounding businesses.
Describe the costs associated with your care under Estil Strawn at Aurora Fertility Services.
While under Dr. Estil Strawn's care, I had insurance, so there was a total of $3,000-$5,000 in costs out of our pocket ( not including donor sperm).
Describe Estil Strawn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
Not applicable
7
Doctor
Estil Strawn
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Aurora Fertility Services
Kenosha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 36 - 37
3 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
Uterine Fibroids
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I feel like i have sincere relationships with [Dr. Estil Strawn]...My experience was a good one...was compassionate when we got our negative test after our first transfer and i felt like i had the time i needed to grieve before they were moving onto the next cycle...We went thru a regular ivf cycle and got 7 eggs but none made it to freeze. The next cycle we did the same and it had to be cancelled bc my ovaries weren't responding. His next approach was less meds/more natural cycle hoping for better quality but less quantity embryos. We retrieved 3 eggs and had one to freeze. It unfortunately didnt take. We are going thru another mini ivf now.
They [staff at Aurora Fertility Services] call me by name. I feel like i have sincere relationships with the Dr and nurses. They truly care...My nurse has been thru ivf treatments and has given me pep talks when i needed them and been there for me when things were tough...We went thru a regular ivf cycle and got 7 eggs but none made it to freeze. The next cycle we did the same and it had to be cancelled bc my ovaries weren't responding. His next approach was less meds/more natural cycle hoping for better quality but less quantity embryos. We retrieved 3 eggs and had one to freeze. It unfortunately didnt take. We are going thru another mini ivf now.
How was your experience with Estil Strawn at Aurora Fertility Services?
My experience was a good one. They all seem to care and are sympathetic to the situation. My nurse has been thru ivf treatments and has given me pep talks when i needed them and been there for me when things were tough. Dr Strawn was compassionate when we got our negative test after our first transfer and i felt like i had the time i needed to grieve before they were moving onto the next cycle.
What's one piece of advice would you give a prospective patient of Estil Strawn at Aurora Fertility Services?
Don't be afraid to double check why this or why that. If you have an instinct about your body...let him know.
During treatment, were you treated like a number or a human with Estil Strawn at Aurora Fertility Services?
They call me by name. I feel like i have sincere relationships with the Dr and nurses. They truly care.
Describe the protocols Estil Strawn used in your cycles at Aurora Fertility Services and their degree of success.
We went thru a regular ivf cycle and got 7 eggs but none made it to freeze. The next cycle we did the same and it had to be cancelled bc my ovaries weren't responding. His next approach was less meds/more natural cycle hoping for better quality but less quantity embryos. We retrieved 3 eggs and had one to freeze. It unfortunately didnt take. We are going thru another mini ivf now.
Describe your experience with the nursing staff at Aurora Fertility Services.
Amazing! They are the foundation. The Dr is there making all the important decisions but they execute. They are heartfelt and you can tell they love what they do.
Describe your experience with Aurora Fertility Services.
Its a new clinic so not much issue getting appts when needed. Not just another number. Sometimes the staff werent sure what to do in situations but they referred to the Dr and he was available for the answer right away.
Describe your experience with your monitoring appointments at Aurora Fertility Services.
Easy and fast. Blood took 5 mins ultrasound right after and done in 15 mins.
Describe the costs associated with your care under Estil Strawn at Aurora Fertility Services.
Approximately $23,000 for our 2 cycle package. Then approximately $7,000 per mini ivf. Not including meds.
What specific things went wrong at Aurora Fertility Services?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Aurora Fertility Services.
A couple times my pharmacy didnt have the script i needed but that happens everywhere.
9
Doctor
Estil Strawn
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Aurora Fertility Services
Kenosha
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
8
Age 29
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
1st of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Considering we have a dual factor problem, he [Dr Estil Strawn] was confident that our best route would be IVF. We immediately stopped Clomid and worked towards that. It was great he was so straightforward about the idea that other drugs just for me and IUI likely wouldn't work. Saved us time and money. He also did tons of diagnostic labs which made us feel confident we were choosing the right option for us.
The clinic [Aurora Fertility Services] is a brand new facility with great amenities. Location is very convenient and the hours are very flexible. Don't do the more invasive IVF procedures there which is a downfall..quite a hike to nearest location to do so. Hopefully in the future it will be more all inclusive. Dr Strawn also moves between this location and Green Bay, so there are weeks where he isn't available in person.
How was your experience with Estil Strawn at Aurora Fertility Services?
He was very straightforward about our diagnosis, test results, and what he believed out next steps should be. At the same time, he was very open to avenues and options we wanted to investigate. He was very knowledgeable and able to answer nearly every question we had. Only complaint we have is that he doesn't do the more invasive IVF procedures where we consulted with him so we had to change reproductive endocrinologist for logistical reasons.
What's one piece of advice would you give a prospective patient of Estil Strawn at Aurora Fertility Services?
Do research beforehand and have questions ready! He wants to answer them.
Describe the protocols Estil Strawn used in your cycles at Aurora Fertility Services and their degree of success.
Considering we have a dual factor problem, he was confident that our best route would be IVF. We immediately stopped Clomid and worked towards that. It was great he was so straightforward about the idea that other drugs just for me and IUI likely wouldn't work. Saved us time and money. He also did tons of diagnostic labs which made us feel confident we were choosing the right option for us.
Describe your experience with the nursing staff at Aurora Fertility Services.
Very knowledgeable and willing to answer any and every question. You could tell some of them have gone through this experience personally which was comforting.
Describe your experience with Aurora Fertility Services.
The clinic is a brand new facility with great amenities. Location is very convenient and the hours are very flexible. Don't do the more invasive IVF procedures there which is a downfall..quite a hike to nearest location to do so. Hopefully in the future it will be more all inclusive. Dr Strawn also moves between this location and Green Bay, so there are weeks where he isn't available in person.
Describe the costs associated with your care under Estil Strawn at Aurora Fertility Services.
High dollar up front consultation, but it went towards my deductible. Whenever possible, they billed services as something other than "infertility so insurance would cover it.
Describe Estil Strawn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
Dr. Strawn did not seem like a big fan of double transfer, at least initially in our scenario. He said that since we were young and otherwise healthy (no hx of miscarriage), there were more potential risks. That being said, if we felt strongly about doing a double transfer, he would've been okay with it. The exception to that being of embryo testing was performed...no double transfers of known chromosonally normal embryos.
What specific things went wrong at Aurora Fertility Services?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Aurora Fertility Services.
There was confusion regarding my transfer of providers. Communication breakdown. Nothing super serious but it made me question what I knew to be the plan.
9
Doctor
Estil Strawn
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Aurora Fertility Services
Kenosha
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
3
Age 36
1 Embryo Freezing (cancer)
Cancer
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Shanti is insensitive and works in a robotic manner. She hardly makes eye contact, has poor communication skills and is very cold. Her directness seemed efficient at first, but little did we know she is last Doctor I would've chosen to see but there were no other options available...were rushed into things from the very start of the consultation. She gave zero explanations for anything, did not talk over expectations or even other options available.
They [Aurora Fertility Services] did accommodate my early morning work schedule but trying to keep track of when I need which appointment was very difficult. I also thing the blood work should be able to be done at other Aurora locations, not just the one...The nursing staff is doing the best they can...I was not informed of any of the costs of meds or procedures at the beginning.
How was your experience with Aida Shanti at Aurora Fertility Services?
Dr. Shanti is a poor communicator, she's cold, insensitive, doesn't make much eye contact, impatient, and lacks empathy. I was just diagnosed with cancer at the age of 35 and have never had a baby before. We tried IVF to freeze embryos before my chemotherapy and were rushed into things from the very start of the consultation. She gave zero explanations for anything, did not talk over expectations or even other options available.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
If you want to know what you're getting into, what expectations to have and the possible outcomes, don't see this Doctor.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr. Shanti is insensitive and works in a robotic manner. She hardly makes eye contact, has poor communication skills and is very cold. Her directness seemed efficient at first, but little did we know she is last Doctor I would've chosen to see but there were no other options available.
Describe your experience with the nursing staff at Aurora Fertility Services.
The nursing staff is doing the best they can. I think it's confusing to see a nurse in the morning then have a different one call you and then see a completely new one the next time you're there. There should be more continuity of care with the same nurse.
Describe your experience with Aurora Fertility Services.
They did accommodate my early morning work schedule but trying to keep track of when I need which appointment was very difficult. I also thing the blood work should be able to be done at other Aurora locations, not just the one.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
I was not informed of any of the costs of meds or procedures at the beginning. When I finally questioned it I was just told it would be covered but I paid hundreds of dollars for meds.
0
Doctor
Aida Shanti
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
3
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
8
NPS
10
Age 27 - 30
3 IUI
1 IVF
Male Factor
European
Income $50K - $99K
Graphic Designer
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
I appreciate Dr. Shanti's approach to my infertility treatment. Her blunt delivery of either a diagnosis or the odds of treatment leaves me confident in our plan-of-action, and I don't have to question if she's sugar-coating what's likely to happen just to keep us happy...Go in with questions. Dr. Shanti knows her stuff and has no problem explaining it to you. If you need it explained in even further layman's terms, just ask!...With Male Factor Infertility, we began with three IUI cycles which ended in failure. Following the close of our third cycle, I fell pregnant naturally, which terminated as a ruptured ectopic and left me with debris in the affected tube. Because we added Female Factor Infertility to our resume, we began our first IVF cycle early 2020, and our FET has been cancelled because of the COVID-19 pandemic. I look forward to resuming.
With Male Factor Infertility, we began with three IUI cycles [at Aurora Fertility Services] which ended in failure. Following the close of our third cycle, I fell pregnant naturally, which terminated as a ruptured ectopic and left me with debris in the affected tube...I'm a fan of the nursing staff and the compassion they exhibit toward me and my treatment...$13,000 out of pocket expenses for one IVF egg retrieval and the first FET. This does not include medications.
How was your experience with Aida Shanti at Aurora Fertility Services?
I appreciate Dr. Shanti's approach to my infertility treatment. Her blunt delivery of either a diagnosis or the odds of treatment leaves me confident in our plan-of-action, and I don't have to question if she's sugar-coating what's likely to happen just to keep us happy.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Go in with questions. Dr. Shanti knows her stuff and has no problem explaining it to you. If you need it explained in even further layman's terms, just ask!
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
I've gotten to know the nurses who tend to my treatment and have been able to have conversations with them outside of my reasons for being there, which is a nice reprieve from the typical negativity associated with infertility and its treatment.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
With Male Factor Infertility, we began with three IUI cycles which ended in failure. Following the close of our third cycle, I fell pregnant naturally, which terminated as a ruptured ectopic and left me with debris in the affected tube. Because we added Female Factor Infertility to our resume, we began our first IVF cycle early 2020, and our FET has been cancelled because of the COVID-19 pandemic. I look forward to resuming.
Describe your experience with the nursing staff at Aurora Fertility Services.
I'm a fan of the nursing staff and the compassion they exhibit toward me and my treatment.
Describe your experience with Aurora Fertility Services.
As this is the only clinic I've attended, I have nothing to compare against. It's a serene environment, which I appreciate, and the staff gets to know you on a personal level. I've always felt very comfortable with my time spent in the clinic waiting room as well as the treatment rooms.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
$13,000 out of pocket expenses for one IVF egg retrieval and the first FET. This does not include medications.
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
Dr. Shanti's approach is eSET and I agree with this decision.
8
Doctor
Aida Shanti
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 30 - 32
Endometriosis
Income $0 - $49K
3rd of 3 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Doctor Shanti is blunt and to the point. She will ask you multiple times if you have any other questions which can sometimes make you feel as though she is rushing you, but she will stay and explain in detail the answers to your questions.... Doctor Shanti remembered personal details from my life (the fact that at one appointment I said I had a test for school coming up and the next appointment she asked me how it went). At my most recent appointment following laparoscopic surgery she assured my husband and I they would take good care of us several times.
Doctor Shanti’s nursing staff [at Aurora Fertility Services] is hit or miss, and they seem to have a lot of them come and go. The ones that have stayed can be rude, but the new ones sometimes don’t cover all their bases. For example, I had an HSG done and I had to call back and remind the new nurse to send an antibiotic prescription to my pharmacy. As another example, I had a well established nurse insist I called and requested HCG results when I never called for such a thing. She never apologized when she realized her mistake.
How was your experience with Aida Shanti at Aurora Fertility Services?
Doctor Shanti is blunt and to the point. She will ask you multiple times if you have any other questions which can sometimes make you feel as though she is rushing you, but she will stay and explain in detail the answers to your questions.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
She is abrupt, blunt and to the point, but it is not in a rude manner. She will take the time to sit and explain things to you if you ask the questions.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Doctor Shanti remembered personal details from my life (the fact that at one appointment I said I had a test for school coming up and the next appointment she asked me how it went). At my most recent appointment following laparoscopic surgery she assured my husband and I they would take good care of us several times.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
I have only had surgery under doctor shanti’s care, but she explained fully what the surgery would be like and what we would do after the results were obtained.
Describe your experience with the nursing staff at Aurora Fertility Services.
Doctor Shanti’s nursing staff is hit or miss, and they seem to have a lot of them come and go. The ones that have stayed can be rude, but the new ones sometimes don’t cover all their bases. For example, I had an HSG done and I had to call back and remind the new nurse to send an antibiotic prescription to my pharmacy. As another example, I had a well established nurse insist I called and requested HCG results when I never called for such a thing. She never apologized when she realized her mistake.
Describe your experience with Aurora Fertility Services.
Doctor Shanti, Colleen (the financial specialist) and the receptionists are knowledgeable. The nurses can sometimes be their biggest weakness, but that doesn’t stop me from continuing my care at this clinic.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
I have great insurance so my OOP cost was almost non-existent.
What specific things went wrong at Aurora Fertility Services?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Aurora Fertility Services.
A nurse did not send in my antibiotic prescription for a HSG procedure. Colleen, the financial specialist, obtained incorrect insurance information and pushed back my diagnostic testing a month.
10
Doctor
Aida Shanti
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
5
NPS
8
Age 36 - 37
4 IUI
Unexplained
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I like how she explained everything with the initial consultation and next steps. She is straight forward and doesn’t sugar coat things but she is positive thinking & she does soften when she notices you are having a hard time. I wish I worked with her a little more than always seeing her staff but the staff is pleasant too. I definitely trust she knows what she is doing but she isn’t very personable.... I trust Dr. Shanti but I think the staff is a bit unorganized & doesn’t communicate all the necessary instructions
The clinic [Aurora Fertility Services] is very responsive to scheduling appointments and accomadating with special requests. It is a clean, friendly facility. It is open according to the patients cycle makes appointments 7 days a week.... I wasn’t told I needed to have my HCG trigger shot by the day of my followup ultrasound and it caused a lot of stress for me to get the shot by that day. It was never delivered to my house because a huge issue with my insurance so I do realize it is partly an insurance issue but there should have been some followup from staff.
How was your experience with Aida Shanti at Aurora Fertility Services?
I like how she explained everything with the initial consultation and next steps. She is straight forward and doesn’t sugar coat things but she is positive thinking & she does soften when she notices you are having a hard time. I wish I worked with her a little more than always seeing her staff but the staff is pleasant too. I definitely trust she knows what she is doing but she isn’t very personable.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Think about finding a Therapist who specializes in fertility so that can talk to someone who is familiar with your ups and downs of the infertility journey.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
I don’l always feel like her staff is organized and provided all the necessary details I needed especially for my first IUI treatment.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
Baseline Ultrasound. Letrozole 2 tablets each day for 5 days starting on the Day 3 of cycle. Ultrasound around Day 10 with HCG trigger shot usually that evening. IUI around Day 12. Suppositories starting 6 days after HCG shot. Blood pregnancy test 16 days after HCG.
Describe your experience with the nursing staff at Aurora Fertility Services.
For clarification, my earlier comments were decribing Dr. Shanti and team as a whole. I trust Dr. Shanti but I think the staff is a bit unorganized & doesn’t communicate all the necessary instructions needed to be done but do an ok job overall.
Describe your experience with Aurora Fertility Services.
The clinic is very responsive to scheduling appointments and accomadating with special requests. It is a clean, friendly facility. It is open according to the patients cycle makes appointments 7 days a week.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
Initial out of pocket consult of about $545. Insurance covered the majority of everything else.
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
N/A
What specific things went wrong at Aurora Fertility Services?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Aurora Fertility Services.
I wasn’t told I needed to have my HCG trigger shot by the day of my followup ultrasound and it caused a lot of stress for me to get the shot by that day. It was never delivered to my house because a huge issue with my insurance so I do realize it is partly an insurance issue but there should have been some followup from staff.
5
Doctor
Aida Shanti
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
1 of 5
Adaptability
3 of 5
8
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
8
NPS
9
Age 31 - 33
4 IUI
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Shanti] highly recommended doing genetic testing of the embryos and thus has a strong preference for single embryo transfer. She feels the results are better. ... One strength about her is that she is dedicated to the patients she sees. One weakness is that she may not always communicate information well because she thinks you already know it. ... She can be blunt at times which is something I've had to get use to, but she isn't going to suggest doing a procedure unless she thinks it is going to work. ...
The financial adviser [Aurora Fertility Services] does a good job of showing you what your options are and how much they will cost (with an estimate on the medication only) Weakness- Only one doctor at this clinic right now so sometimes I think the staff is overworked. ... For FET monitoring appointments they like to have them done before 11am ... There seems to be a recent turnover of a few nurses resulting in some newer faces. Most of the staff is really friendly and caring.
How was your experience with Aida Shanti at Aurora Fertility Services?
At the start of seeking care from Dr. Shanti I felt like more of a number because all of this new information was thrown at me and it didn't feel like she was willing to take the time to really go through it all with me. Over time she has got way better and I can tell now that she really cares for me and is doing everything in her power to result in a baby. She can be blunt at times which is something I've had to get use to, but she isn't going to suggest doing a procedure unless she thinks it is going to work. One strength about her is that she is dedicated to the patients she sees. One weakness is that she may not always communicate information well because she thinks you already know it.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Don't be put off by her bluntness and make sure you ask a lot of questions if you don't know something.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
At the start of seeking care from Dr. Shanti I felt like more of a number because all of this new information was thrown at me and it didn't feel like she was willing to take the time to really go through it all with me. Over time she has got way better and I can tell now that she really cares for me and is doing everything in her power to result in a baby. She can be blunt at times which is something I've had to get use to, but she isn't going to suggest doing a procedure unless she thinks it is going to work.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
For IUIs: Was monitored after I got my period to watch how thick my lining was. Took Letrozole. Used a HCG trigger shot. All negative pregnancy tests. For 1st Frozen embryo transfer: Monitored when I ovulated with over the counter predictor kits as I cannot be on regular birth control pills. Once I ovulated I was on 2 weeks of Lupron until I got a period. Then I started Estradial Valerate injections 2x a week. My lining thickness was monitored over 3 weeks. 1 week before FET started progesterone in oil at first just 1x a day then 2x two days before transfer. Resulted in chemical pregnancy. For 2nd FET: On progesterone only birth control until starting Lupron. Taking a low dose aspirin daily. On Lupron for a total of 28 days (some of which occurred while taking other medication. Estradial Valerate injections 2x a week. My lining thickness was monitored over 3 weeks. 1 week before FET progesterone in oil injections were started 2x a day. Results unknown at this time.
Describe your experience with the nursing staff at Aurora Fertility Services.
There seems to be a recent turnover of a few nurses resulting in some newer faces. Most of the staff is really friendly and caring. A few of the nurses seem more down to business-like rather than trying to comfort you. There are some amazing nurses who feel like your best friend.
Describe your experience with Aurora Fertility Services.
Strength- Higher than average success rate. The financial adviser does a good job of showing you what your options are and how much they will cost (with an estimate on the medication only) Weakness- Only one doctor at this clinic right now so sometimes I think the staff is overworked.
Describe your experience with your monitoring appointments at Aurora Fertility Services.
For FET monitoring appointments they like to have them done before 11am because there is also blood work that gets drawn at the same time. This allows them to make sure all the results are finished by 4pm.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
My cycles have been covered by insurance so far.
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
She highly recommended doing genetic testing of the embryos and thus has a strong preference for single embryo transfer. She feels the results are better.
8
Doctor
Aida Shanti
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 28 - 29
1 IVF
Male Factor
Unexplained
European
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Stanti was knowledgeable of my case. She gave me a protocol based on diagnosis and changed it when it needed to be...She is a fact based doctor. At times she is blunt in her delivery of facts, which I appreciate. She is great at explaining procedures and why they are being done. If anything in my protocol was changed she explained why...Sometimes Dr Shanti would explain things and it would go over my head as I am not a medical professional. Whenever I asked questions she was more than willing to go back and answer them.
Monitoring appointments were very easy to get [at Aurora]. I needed to schedule them as early as possible due to my job. Most of the time I was able to get the first or second appointment of the day. I barely had to miss any work for my monitoring appointments...IVF package $13,500...This clinic is small which has benefits and drawbacks. Your care is individualized and they really get to know you. However, at times there is a lot of waiting to make appointments since it is a small practice. Once you get started with your protocol it’s fine however getting started takes some time.
How was your experience with Aida Shanti at Aurora Fertility Services?
She is very knowledgeable. She is a fact based doctor. At times she is blunt in her delivery of facts, which I appreciate. She is great at explaining procedures and why they are being done. If anything in my protocol was changed she explained why.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Ask questions. Sometimes Dr Shanti would explain things and it would go over my head as I am not a medical professional. Whenever I asked questions she was more than willing to go back and answer them.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr Stanti was knowledgeable of my case. She gave me a protocol based on diagnosis and changed it when it needed to be.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
For my egg retrieval, Dr Shanti put me on Lupron, Gonal-F, and Menopur. I was started on a low dose, but my medication had to be increased since I was not responding to the lower dose. I used a HCG trigger shot before the retrieval. We were successful in retrieving 15 eggs. For my FET, I was on Lupron, injectable estrogen, and progesterone in oil. Right before the transfer I was also prescribed an antibiotic, a steroid, and vaginal progesterone. This transfer was successful, however it ended in a chemical pregnancy at 5 weeks.
Describe your experience with the nursing staff at Aurora Fertility Services.
I love the nursing staff! They are all very friendly and knowledgeable. They have called with good news and bad news and have been fantastic in both situations. They always provide clear information and instructions to move forward especially if there is a change in protocol.
Describe your experience with Aurora Fertility Services.
This clinic is small which has benefits and drawbacks. Your care is individualized and they really get to know you. However, at times there is a lot of waiting to make appointments since it is a small practice. Once you get started with your protocol it’s fine however getting started takes some time.
Describe your experience with your monitoring appointments at Aurora Fertility Services.
Monitoring appointments were very easy to get. I needed to schedule them as early as possible due to my job. Most of the time I was able to get the first or second appointment of the day. I barely had to miss any work for my monitoring appointments.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
IVF package $13,500 PGS testing $2000 Medication for egg retrieval $8,000 Medication for FET $1,000
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
Dr Shanti recommended transferring one embryo. We agreed on this decision and were not interested in transferring multiple embryos.
9
Doctor
Aida Shanti
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 30 - 31
8 Fertility Medications
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr. Shanti is to the point, in that way you can feel a little like a number, but I found her bluntness and direct manner helpful in getting whatever needed to be done accomplished.... She is confident in her skills and makes you feel like she will do anything to help you.... After using medications like clomid and Femara without success with ovulation she knew we needed to use injectable medications, she adjusted my medication as the cycle went on for a planned IUI.
The nursing staff [Aurora- West Allis] overall was very pleasant and compassionate. I had one nurse I didn't really care for, she barely spoke a word to me while she was doing blood draws or ultrasounds, it just made me feel uncomfortable.... I feel like they are well organized, friendly and compassionate. I do wish you were assigned one specific nurse everytime to gain rapport and comfort ability.
How was your experience with Aida Shanti at Aurora Fertility Services?
Dr. Shanti is very talented and she knows what she is doing, I feel confident with my care in her hands. Her personality is very direct and to the point, knowing that going into her office, don't expect any warm fuzzy feelings. She is confident in her skills and makes you feel like she will do anything to help you.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Go in with your questions written down. Go in knowing she is very direct.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr. Shanti is to the point, in that way you can feel a little like a number, but I found her bluntness and direct manner helpful in getting whatever needed to be done accomplished.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
After using medications like clomid and Femara without success with ovulation she knew we needed to use injectable medications, she adjusted my medication as the cycle went on for a planned IUI. Unfortunately with those medications it was challenging for my follicles to reapond appropriately and my cycle got cancelled. She has explained in detail, extensively on what my body was doing and she had a plan for future cycles.
Describe your experience with the nursing staff at Aurora Fertility Services.
The nursing staff overall was very pleasant and compassionate. I had one nurse I didn't really care for, she barely spoke a word to me while she was doing blood draws or ultrasounds, it just made me feel uncomfortable.
Describe your experience with Aurora Fertility Services.
I don't have another clinic to compare it to, but I feel like they are well organized, friendly and compassionate. I do wish you were assigned one specific nurse everytime to gain rapport and comfort ability.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
For a consultation it was in the 300-400$ range. For my cancelled IUI cycle it cost about 2500.
What specific things went wrong at Aurora Fertility Services?
  • Failed to call with results
Describe the specific things that went wrong at Aurora Fertility Services.
On my cancelled IUI cycle, I didn't receive a call that day like I was anticipating, I had to call the clinic to ask what was going on.
8
Doctor
Aida Shanti
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Uterine Fibroids
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Shanti got to know me and my husband. She was kind and always talked to us like people instead of treatments. I even saw her in the grocery store well into my pregnancy and she gave me a big hug!... We were encouraged to transfer one embryo because we did a frozen transfer with generic testing and all of that gave us a higher chance for success. We probably could have pushed for two if we wanted to do that, but we felt like one was enough and that way we could keep our other (lower graded) embryos for later transfers
I liked the clinic [Aurora Fertility Services] since it was inside a hospital. It was a one stop shop for everything you might need. Lab, surgery, embryo storage, all of it was right there onsite. The only thing was that you did need to use an outside pharmacy for medication, but I liked the pharmacy we used.... My treatment was all out of pocket but I was able to set up payment plans and even receive a discount through the hospital system
How was your experience with Aida Shanti at Aurora Fertility Services?
She’s very direct and to the point, which I appreciate. But there’s a real warmth and sense of caring about her too! I always thought that I was in good hands and knew what to expect (as much as possible at least).
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr Shanti got to know me and my husband. She was kind and always talked to us like people instead of treatments. I even saw her in the grocery store well into my pregnancy and she gave me a big hug!
Describe your experience with the nursing staff at Aurora Fertility Services.
I loved the nursing staff here!! They were always our first point of contact and at times did a lot of heavy lifting in the fertility process. They were knowledgeable and passionate about the work. And they understood that I was a little crazy and needed all of the information all of the time!
Describe your experience with Aurora Fertility Services.
I liked the clinic since it was inside a hospital. It was a one stop shop for everything you might need. Lab, surgery, embryo storage, all of it was right there onsite. The only thing was that you did need to use an outside pharmacy for medication, but I liked the pharmacy we used.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
My treatment was all out of pocket but I was able to set up payment plans and even receive a discount through the hospital system because we didn’t go through insurance. I don’t remember exactly how much everything cost, but I know IVF with medication (egg retrieval and transfer cycles plus storage of frozen embryos) was about $20k
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
We were encouraged to transfer one embryo because we did a frozen transfer with generic testing and all of that gave us a higher chance for success. We probably could have pushed for two if we wanted to do that, but we felt like one was enough and that way we could keep our other (lower graded) embryos for later transfers
10
Doctor
Aida Shanti
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
6
NPS
7
Age 32
1 IVF
Poor Egg Quality
European
Black or African-American
Income $0 - $49K
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Ellen Hayes was very descriptive about what she wanted to do and achieve. But she also made it sound like certain things worked for other patients so it should work for me. I felt to compared to everyone else. She did however confirm my suspicions that my egg quality was not the greatest...The embryos that did make it to day 5 were not graded the best so they would not transfer them even though i wanted to.
They [Aurora - West Allis] do everything in the clinic and it is welcoming. They should have more weekend hours for when someones cycle starts on the weekend or a Friday. Otherwise they are closed on the weekend....The costs were pretty standard. The one thing i liked was that they offered a payment plan for those who were paying out of pocket ...It just seemed like I was being treated like every other patient. when everyone has different circumstances and outcomes.
How was your experience with Ellen Hayes at Aurora Fertility Services?
Ellen Hayes was very descriptive about what she wanted to do and achieve. But she also made it sound like certain things worked for other patients so it should work for me. I felt to compared to everyone else. She did however confirm my suspicions that my egg quality was not the greatest.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Aurora Fertility Services?
Make sure that you are taking the right dose of medications for your cycle. Make sure she understands your worries.
During treatment, were you treated like a number or a human with Ellen Hayes at Aurora Fertility Services?
It just seemed like I was being treated like every other patient. when everyone has different circumstances and outcomes.
Describe the protocols Ellen Hayes used in your cycles at Aurora Fertility Services and their degree of success.
I don't remember the exact protocol but i was on 450iu of Gonal-g and 150 of Menopur. I was also on Omnitrope and triggered with HCG. The results were still poor egg quality even though on Omnitrope. The embryos that did make it to day 5 were not graded the best so they would not transfer them even though i wanted to.
Describe your experience with your nurse at Aurora Fertility Services.
They were very good at calling back in a timely manner. But they sometimes got their info confused with a cancelled cycle and which doctor changed things.
Describe your experience with Aurora Fertility Services.
They do everything in the clinic and it is welcoming. They should have more weekend hours for when someones cycle starts on the weekend or a Friday. Otherwise they are closed on the weekend.
Describe the costs associated with your care under Ellen Hayes at Aurora Fertility Services.
The costs were pretty standard. The one thing i liked was that they offered a payment plan for those who were paying out of pocket .
Describe Ellen Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
I did not transfer any but she aimed more towards a single transfer to help with the risk of multiples.
What specific things went wrong at Aurora Fertility Services?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Aurora Fertility Services.
I had conflicting information about medication dosages due to the fact that they misplaced the notes the doctor gave them or looked at the wrong paper from a different cycle that was cancelled.
6
Doctor
Ellen Hayes
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
7
NPS
8
Age 26 - 27
1 IVF
Male Factor
Middle Eastern
Income $50K - $99K
2nd of 3 Docs
8 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Overall, she [Dr. Shanti] did not sugar-coat our prognosis or challenges. She appeared very vigilant about our case, making recommendations and changes along the way to optimize our chances. She was blunt, which we needed, but sometimes it lacked warmth. She seemed to be uncomfortable with my emotions, which invalidated the emotional roller-coaster of IVF at times. However, she still heard my needs and appeared to do her best to meet them. She always answered my questions and provided a lot of hope for us when other doctors didn't. Above all, the hope she instilled in our case was powerful.
The clinic's [Aurora] strengths is that they are organized and coordinated. They provide a lot of support and consult on your case well. They even had the lab director sit with us in a meeting to go into more detail about our case and what his suggestions are from his perspective. They were able to help us work out a payment plan for our treatment and they communicated well with us...The nurses and staff were so wonderful! They were so invested in our case, appeared genuinely happy to see us for each appointment and provided a lot of emotional support. We truly felt welcomed and supported by the staff. They always took the time to explain things to us and check in on how we are doing.
How was your experience with Aida Shanti at Aurora Fertility Services?
Overall, I liked my experience with Dr. Shanti. She provided a lot of detail to us about our case along the way. She made adjustments to the treatment as things arose. She heard our needs and concerns and sat down to address them. She was blunt in her communication, which was a double edged sword as we needed to be realistic about our chances and progress, but when we displayed or expressed emotion, we sometimes felt invalidated as she appeared uncomfortable with our emotions. She provided us with a lot of hope when other doctors had not. Her hope appeared to be founded in reality and we trusted her. We did get pregnant, but lost it right away. Although the loss was devastating, we did get pregnant under her care and this silver lining supported the hope she instilled within us. Additionally, she encouraged our seeking support of alternative care to supplement our treatment with her (i.e., acupuncture, abdominal massage, etc.), while other doctors seemed either indifferent or didn't support this.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Ask lots of questions. Don't feel like you are burdening the doctors, even if they make you feel that way. It is your right to know everything you can about your case, treatment protocol, results, and what to expect.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Overall, she did not sugar-coat our prognosis or challenges. She appeared very vigilant about our case, making recommendations and changes along the way to optimize our chances. She was blunt, which we needed, but sometimes it lacked warmth. She seemed to be uncomfortable with my emotions, which invalidated the emotional roller-coaster of IVF at times. However, she still heard my needs and appeared to do her best to meet them. She always answered my questions and provided a lot of hope for us when other doctors didn't. Above all, the hope she instilled in our case was powerful.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
We did an IVF cycle before we met with Dr. Shanti. That first cycle with the other doctor failed. However, I responded fairly well to my stimulation, so Dr. Shanti made a few tweaks to optimize those results, but kept most of it the same (I do not remember the details). Our case is male factor infertility, and so she decided to have my husband do a testicular biopsy to get testicular sperm in addition to fresh samples on the morning of egg retrieval (which our previous IVF doctor cancelled his surgery due to finding sperm in his sample on the morning of). She wanted us to get both ejaculated sperm and testicular sperm and do ICSI with both sperm sources on my eggs. However, the biopsy was not successful (no sperm found) and we did not have enough fresh sperm to fertilize my eggs. She decided to freeze the remaining 9 eggs and place my husband on a different protocol with supplements for 4 months before attempting a second round of fertilization. We had good results the second time we fertilized and ended with a strong 5 day blastocyst. She found fluid in my uterus and decided to freeze the embryo and do a FET a few months later after the fluid cleared up. I got pregnant, but lost it within a week. We did not do genetic testing, but she suspects that there may have been a chromosomal issue with the embryo. She highly recommended we do PGS testing the next time we do IVF. She explained her rationale along the way and we trusted all her decisions. In the end, her decisions and tweaks along the way did get me pregnant, which provided me even more hope that I can get pregnant (and hopefully have a baby) in the future. She was very cautious and vigilant with our case and we felt she truly cared about our results. We did not feel like just a number.
Describe your experience with your nurse at Aurora Fertility Services.
The nurses and staff were so wonderful! They were so invested in our case, appeared genuinely happy to see us for each appointment and provided a lot of emotional support. We truly felt welcomed and supported by the staff. They always took the time to explain things to us and check in on how we are doing.
Describe your experience with Aurora Fertility Services.
The clinic's strengths is that they are organized and coordinated. They provide a lot of support and consult on your case well. They even had the lab director sit with us in a meeting to go into more detail about our case and what his suggestions are from his perspective. They were able to help us work out a payment plan for our treatment and they communicated well with us. We felt heard and supported overall.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
IVF was about 10,500, ICSI was an additional 1,500-2,000. Our FET was about 4,600 (in addition to the IVF cost).
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
She did have strong opinions about the number of embryos transferred. Had we had more than one healthy embryo, she strongly suggested we only transfer one at a time as our case was male-factor infertility and I was young (26 at the time). She felt the risks of multiple pregnancy were too high. However, we only had one healthy embryo to transfer and so we did not have to challenge her protocol. Had we had multiple embryos, we would have wanted to transfer more than one, and would have pushed on this issue with her. However, we did not have multiple embryos and cannot speak to how that communication would have evolved.
7
Doctor
Aida Shanti
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2014, Unsuccessful
NPS
3
NPS
5
Age 31
Male Factor
Unexplained
European
Income $50K - $99K
1st of 3 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Shanti definitely knew what she was talking about, but she didn't do a great job explaining test results or answering my questions. I stopped seeing her due to communication issues and thought I could find another specialist who could explain things better. We did lots of testing with her but never got any answers.... We did fertility testing with her which took a pretty long time. She said my husbands numbers were low but didn't explain what was wrong. Besides blood testing, she ordered a pelvic ultrasound and an HSSG, both of which were normal.
The nursing staff [at Aurora West Allis] was very kind and gracious. They did a great job communicating and showing compassion. However, Dr. Shanti did not have a good bedside manner and it was all business with her. We did a lot of testing and never got any answers.... We did fertility testing with her which took a pretty long time. She said my husbands numbers were low but didn't explain what was wrong. Besides blood testing, she ordered a pelvic ultrasound and an HSSG, both of which were normal. We didn't get any answers from testing, but she recommended starting IUI right away. We were only in our first year of dealing with infertility and weren't ready for that yet. We ended up going to someone else and didn't pursue any treatment with her.
How was your experience with Aida Shanti at Aurora Fertility Services?
Dr. Shanti definitely knew what she was talking about, but she didn't do a great job explaining test results or answering my questions. I stopped seeing her due to communication issues and thought I could find another specialist who could explain things better. We did lots of testing with her but never got any answers.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Make sure you are clear about what information you need and speak up if you don't understand.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
She was cold and didn't answer my questions
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
We did fertility testing with her which took a pretty long time. She said my husbands numbers were low but didn't explain what was wrong. Besides blood testing, she ordered a pelvic ultrasound and an HSSG, both of which were normal. We didn't get any answers from testing, but she recommended starting IUI right away. We were only in our first year of dealing with infertility and weren't ready for that yet. We ended up going to someone else and didn't pursue any treatment with her.
Describe your experience with the nursing staff at Aurora Fertility Services.
Extremely kind and good communicators.
Describe your experience with Aurora Fertility Services.
I was originally referred to Dr. Hayes but she was not taking new clients so we made an appointment with Dr. Shanti. We didn't know anything about her and she was not specifically recommended, so we were already disappointed going into the experience. The nursing staff was very kind and gracious. They did a great job communicating and showing compassion. However, Dr. Shanti did not have a good bedside manner and it was all business with her. We did a lot of testing and never got any answers.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
I don't remember
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
We never dealt with this.
3
Doctor
Aida Shanti
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2016 - 2020, Successful
NPS
10
NPS
10
Age 30 - 34
2 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Shanti is very blunt and doesn't sugarcoat things. This was difficult in the beginning, but it ended up being exactly what I needed. When she told me good news, I knew these things were true and she wasn't being generous or overly optimistic. She answered my questions and made sure I understood what was going to be happening...she means well and really is the best.
I would recommend this clinic [Aurora Fertility Services] to anybody going through infertility. I feel very fortunate to have found them. I managed to get pregnant from both of my transfers and feel very fortunate for that. Keep an open mind through the process...I really enjoyed the nursing staff...My first transfer resulted in the live brith of my son. My second transfer resulted in pregnancy, and I am currently 26 weeks pregnant.
How was your experience with Aida Shanti at Aurora Fertility Services?
Dr. Shanti is very blunt and doesn't sugarcoat things. This was difficult in the beginning, but it ended up being exactly what I needed. When she told me good news, I knew these things were true and she wasn't being generous or overly optimistic. She answered my questions and made sure I understood what was going to be happening.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Get past the bluntness. It made me a hard pill to swallow but she means well and really is the best.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr. Shanti listened to my concerns and remembered bits of my life.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
We did frozen cycles and all embryos were PGS tested. My first egg retrieval was cancelled mid-cycle because I was not reacting to the hormones the way I should so my protocol was changed for the next cycle. I did a long lupron protocol and then did the rest of the antagonist protocol. On my Second egg retrieval one embryo made it to freeze and tested normal. On my third egg retrieval one embryo made it to freeze and tested normal. My first transfer resulted in the live brith of my son. My second transfer resulted in pregnancy, and I am currently 26 weeks pregnant.
Describe your experience with the nursing staff at Aurora Fertility Services.
I really enjoyed the nursing staff.
Describe your experience with Aurora Fertility Services.
I would recommend this clinic to anybody going through infertility. I feel very fortunate to have found them. I managed to get pregnant from both of my transfers and feel very fortunate for that. Keep an open mind through the process.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
my insurance covered a lot
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
I was happy with the approach.
10
Doctor
Aida Shanti
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 37
1 IVF
Income $50K - $99K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Shanti is very blunt & told me I needed to lose weight which was hurtful but also I needed to hear it....I think it is good in the situation. It is better to know the specifics and truth. She communicates fast but always asks if you have questions. When I was crying, she did show compassion and it gave me a hug.... I like that I have a timeline and know what to expect in the next couple months. It is a long process.
I like everything about the clinic [Aurora Fertility] except that it is on the same floor as hospital rooms so when I get off the elevator I can see hospital rooms. For some reason this bothers me. However when I go to the right and it in there for fertility area, it is very nice. The front desk people are nice, nurse and they’re nice, and Dr Shanti is good....Ali is very kind, understanding, and a good advocate.
How was your experience with Aida Shanti at Aurora Fertility Services?
Dr Shanti is very honest and very blunt. I think it is good in the situation. It is better to know the specifics and truth. She communicates fast but always asks if you have questions. When I was crying, she did show compassion and it gave me a hug. We are still early on in the process but hoping that I it is better to know the specifics and truth. She communicates fast but always asks if you have questions. When I was crying, she did show compassion and it gave me a hug. We are still early on in the process but hoping that IVF Works I lower your success story. She said we have a 65% chance of it working. Also I like that I have a timeline and know what to expect in the next couple months. It is a long process.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Dr Shanti is very blunt.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr Shanti is very blunt & told me I needed to lose weight which was hurtful but also I needed to hear it.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
We are still here earlier and they IVF process. We start injections on Saturday.
Describe your experience with your nurse at Aurora Fertility Services. (Assigned nurse: Ali)
Ali is very kind, understanding, and a good advocate.
Describe your experience with Aurora Fertility Services.
I like everything about the clinic except that it is on the same floor as hospital rooms so when I get off the elevator I can see hospital rooms. For some reason this bothers me. However when I go to the right and it in there for fertility area, it is very nice. The front desk people are nice, nurse and they’re nice, and Dr Shanti is good.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
We are actually just getting started on the process I’m not sure… Need to look at paperwork
8
Doctor
Aida Shanti
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unsuccessful
NPS
10
NPS
9
Age 28 - 32
1 IVF
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
When we were in the room being diagnosed with the ectopic, she sat there holding my face, in tears with me just saying "I am so so sorry". ... Although sometimes she can be abrupt, you can tell she cares. She truly goes the extra mile for you. I feel welcomed with her during treatments. She takes the time to explain things, and really wants to make sure that you get it.
They [Aurora Fertility Services] need new ultrasound equipment as it is a bit dated, but it is clean and there are always snacks and coffee in the waiting room. They usually run on time too unless Dr. Shanti gets caught in a surgery ... [nurses] they do seem rushed, but they care- and you can see that. They were a bit understaffed, but some of the staff have turned over.
How was your experience with Aida Shanti at Aurora Fertility Services?
Although sometimes she can be abrupt, you can tell she cares. She truly goes the extra mile for you. I feel welcomed with her during treatments. She takes the time to explain things, and really wants to make sure that you get it.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
She's a little rough around the edges, but so worth it.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
When we were in the room being diagnosed with the ectopic, she sat there holding my face, in tears with me just saying "I am so so sorry". Although she doesn't have the most warm bedside manner, it was the most humble I have ever seen her.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
I had an agonist protocol with a lupron down reg. 125 gonal F, 75 menopur, hCG trigger. 11 oocytes, 10 mature, 9 fertilized with ICSI, 3 blasts. 1 euploid embro- female. Transferred with an estradiol valerate/IM progesterone protocol- ectopic
Describe your experience with the nursing staff at Aurora Fertility Services.
they do seem rushed, but they care- and you can see that. They were a bit understaffed, but some of the staff have turned over.
Describe your experience with Aurora Fertility Services.
They need new ultrasound equipment as it is a bit dated, but it is clean and there are always snacks and coffee in the waiting room. They usually run on time too unless Dr. Shanti gets caught in a surgery
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
IVF: 13,500, PGS: 2800, Meds: 4000
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
we did PGS, so we were only able to transfer 1. We ended up only having 1 embryo anyway
What specific things went wrong at Aurora Fertility Services?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Aurora Fertility Services.
It was only a lupron mix up. Luckily, nothing happened, but I was told not to start, but then told I should have been on it.
10
Doctor
Aida Shanti
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2019, Successful
NPS
10
NPS
10
Age 31
1 IVF
Endometriosis
Tubal Blockage
European
Income $200K - $499K
Accountant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Shanti is knowledgeable, clear and clearly provides information as needed. She provides worse case scenarios to prepare you for what is happening if things don’t go as planned with your body...I like that she suggested PGS testing and a single embryo. It’s a lot of work to do IVF and I wouldn’t want to take any unnecessary risks or losses that can be prevented...
[nurse of Aurora Fertility Services] They were so wonderful and had great communication skills. I always knew what to do and the plan of treatment was always clearly written out for me...They were organized, clean and on time! I appreciate that they were always proactive and called to check in when you first start shots and begin your schedule. I feel that the clinic was helpful and always answered questions when I messaged or called immediately. They certainly reduced any anxieties I had and helped me through the process.
How was your experience with Aida Shanti at Aurora Fertility Services?
Dr. Shanti is knowledgeable, clear and clearly provides information as needed. She provides worse case scenarios to prepare you for what is happening if things don’t go as planned with your body. I appreciate her honesty!
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
She is honest and some people can’t handle that, I feel she is processional and doesn’t skirt around issues.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr. Shanti was knowledgeable, clear and helped us understand the process from beginning to end.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
I used both injections and suppositories, I also took a steroid and baby aspirin to ensure inflammation wasn’t in my uterus due to fluid in an initial meeting. All of these regimens worked as I am now 5 months pregnant!
Describe your experience with the nursing staff at Aurora Fertility Services.
I loved the nurses. They were so wonderful and had great communication skills. I always knew what to do and the plan of treatment was always clearly written out for me.
Describe your experience with Aurora Fertility Services.
They were organized, clean and on time! I appreciate that they were always proactive and called to check in when you first start shots and begin your schedule. I feel that the clinic was helpful and always answered questions when I messaged or called immediately. They certainly reduced any anxieties I had and helped me through the process.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
I paid for the IVF and then the medication. I also incurred a bill for uterine fibroids but that was because I chose to go out of network and have the doctor do it.
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
I like that she suggested PGS testing and a single embryo. It’s a lot of work to do IVF and I wouldn’t want to take any unnecessary risks or losses that can be prevented.
10
Doctor
Aida Shanti
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
8
NPS
10
Age 29 - 30
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Neutral
Strongly Recommends
Successful
My husband and I did IVF with donated embryos...Dr. Shanti constantly adjusted my protocol. We had two canceled transfers due to poor uterine preparation. She then planned a hysteroscopy as a day surgery procedure to better understand why I wasn't responding as expected. She showed great empathy toward my husband and I with each set back. She was realistic about the setbacks and I feel she prepared us in general for what was next.
The clinic [Aurora- West Allis] is excellent. Early morning hours, clean....The nursing staff at Dr. Shanti's office is excellent. Diana K was our primary RN and she was terrific. She returned every phone call, answered every question. She was kind, compassionate and empathetic....Dr. Shanti and her staff were supportive of every step of the process.... I remember our FET was $3500 We had two cycles canceled prior to the FET and we were charged 1/2....
How was your experience with Aida Shanti at Aurora Fertility Services?
Dr. Shanti constantly adjusted my protocol. We had two canceled transfers due to poor uterine preparation. She then planned a hysteroscopy as a day surgery procedure to better understand why I wasn't responding as expected. She showed great empathy toward my husband and I with each set back. She was realistic about the setbacks and I feel she prepared us in general for what was next.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Ask questions. Don't be afraid to ask about what is next or what to expect. I was under prepared for setbacks. I was prepared to not get pregnant but all the various struggles in between came as a surprise,
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr. Shanti and her staff were supportive of every step of the process. My husband and I did IVF with donated embryos, which was not one of the choices earlier. They helped us from contacting signing to IVF cycles.
Describe the protocols Aida Shanti used in your cycles at Aurora Fertility Services and their degree of success.
Birth control, menstrual cycle, ultrasound on day 5 of menses, lupron, vaginal estrogen, IM estrogen and progesterone with ultrasounds. FET. IM and vaginal protesterone through week 11 of pregnancy
Describe your experience with your nurse at Aurora Fertility Services. (Assigned nurse: Yes Diana K. )
The nursing staff at Dr. Shanti's office is excellent. Diana K was our primary RN and she was terrific. She returned every phone call, answered every question. She was kind, compassionate and empathetic.
Describe your experience with Aurora Fertility Services.
The clinic is excellent. Early morning hours, clean.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
I remember our FET was $3500 We had two cycles canceled prior to the FET and we were charged 1/2.
8
Doctor
Aida Shanti
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
6
NPS
9
Age 30
Recurrent Pregnancy Loss
Income $50K - $99K
2nd of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Strongly Recommends
Success w/ Doc Not sure
Pros: Friendly, always explained the next step, personally called with test results. Cons: Did not explain a very complicated diagnosis thoroughly, also did not give me a referral to see a genetic counselor when I asked for one. Dr. Shanti said our only option was to do IVF which is simply not true, many people with a balanced translocation do choose IVF with PGS testing but many people have children naturally as well.
This clinical [Aurora Fertility Services-West Allis] was nice because it had flexible scheduling, I was able to have my labs drawn right in the clinic rather than going to the lab department. It has a very helpful financial department, Angie was very helpful with working with my insurance company and explaining all costs to us. The clinic was clean and comfortable... Initial repeat loss panel was approximately $5000
How was your experience with Aida Shanti at Aurora Fertility Services?
Pros: Friendly, always explained the next step, personally called with test results. Cons: Did not explain a very complicated diagnosis thoroughly, also did not give me a referral to see a genetic counselor when I asked for one. Dr. Shanti said our only option was to do IVF which is simply not true, many people with a balanced translocation do choose IVF with PGS testing but many people have children naturally as well.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Be sure to have her explain all of your options, and ask as many questions as you need to.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr. Shanti was very friendly, however I felt like she could have taken more time during appointments and also with explaining our diagnosis and options.
Describe your experience with the nursing staff at Aurora Fertility Services.
Compassionate, warm, easy to talk to.
Describe your experience with Aurora Fertility Services.
This clinical was nice because it had flexible scheduling, I was able to have my labs drawn right in the clinic rather than going to the lab department. It has a very helpful financial department, Angie was very helpful with working with my insurance company and explaining all costs to us. The clinic was clean and comfortable.
Describe the costs associated with your care under Aida Shanti at Aurora Fertility Services.
Initial repeat loss panel was approximately $5000
6
Doctor
Aida Shanti
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
8
Age 33
1 IVF
Male Factor
Uterine Fibroids
European
Middle Eastern
Income $50K - $99K
3rd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Neutral
Successful
from our very first consultation I appreciated everything about her [Dr. Shanti]. She is knowledgeable and won’t waste your time. When you get to the point of needing fertility treatment, you don’t want to wait another minute for a baby, so when we hit the ground running it was comforting. She was very thorough and told us everything she was doing and why...was in high demand but always greeted me with enthusiasm and knowledge about me and our infertility journey. She made me feel like her only patient and gave me great confidence in everything she said and did.
There seemed to be high turnover [with nurses at Aurora], but everyone was compassionate and helpful...The clinic was private, secure, and very clean. The office staff have some major gaps in their policies and procedures that had a negative impact on my experience. I would encourage any patient to stay on top of billing/insurance and don’t wait for the staff to keep you informed...Dr. Shanti was in high demand but always greeted me with enthusiasm and knowledge about me and our infertility journey. She made me feel like her only patient and gave me great confidence in everything she said and did.
How was your experience with Aida Shanti at Aurora Fertility Services?
I was warned in advance by a friend that Dr. Shanti was very blunt and that I might not like her, but from our very first consultation I appreciated everything about her. She is knowledgeable and won’t waste your time. When you get to the point of needing fertility treatment, you don’t want to wait another minute for a baby, so when we hit the ground running it was comforting. She was very thorough and told us everything she was doing and why.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Get ready because things are going to happen quickly and she’ll help you achieve your dreams of starting a family!
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
Dr. Shanti was in high demand but always greeted me with enthusiasm and knowledge about me and our infertility journey. She made me feel like her only patient and gave me great confidence in everything she said and did.
Describe your experience with the nursing staff at Aurora Fertility Services.
There seemed to be high turnover, but everyone was compassionate and helpful
Describe your experience with Aurora Fertility Services.
The clinic was private, secure, and very clean. The office staff have some major gaps in their policies and procedures that had a negative impact on my experience. I would encourage any patient to stay on top of billing/insurance and don’t wait for the staff to keep you informed.
What specific things went wrong at Aurora Fertility Services?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Aurora Fertility Services.
Serious gaps with the
10
Doctor
Aida Shanti
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018, Unsuccessful
NPS
4
NPS
N/A
Age 32
1 IVF
Tubal Blockage
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Unsuccessful
I personally liked [Dr] Shanti’s blunt nature but know other patients were very turned off by her bedside manner. She seems very rushed and the clinic [Aurora Fertility Services] seems understaffed. As a result, I always felt like a number that they were trying to move along in the process in order to get to the next patient. was told the clinic wouldn’t do multiple transfers because it could result in a high risk pregnancy. ...
While the staff [Aurora Fertility Services] is great and friendly, I felt they were desensitized to the process. I continually did additional research to understand whether there were different options to move foreword with, and felt I was always battling for myself. The clinic is so understaffed that the timeline continues to be extended for additional treatment. ... I was told the clinic wouldn’t do multiple transfers because it could result in a high risk pregnancy.
How was your experience with Aida Shanti at Aurora Fertility Services?
I personally liked Shanti’s blunt nature but know other patients were very turned off by her bedside manner. She seems very rushed and the clinic seems understaffed. As a result, I always felt like a number that they were trying to move along in the process in order to get to the next patient. While the staff is nice, they seem to lack experience and knowledge.
What's one piece of advice would you give a prospective patient of Aida Shanti at Aurora Fertility Services?
Fight for yourself and ask a lot of questions...no one else is going to do it for you.
During treatment, were you treated like a number or a human with Aida Shanti at Aurora Fertility Services?
While the staff is great and friendly, I felt they were desensitized to the process. I continually did additional research to understand whether there were different options to move foreword with, and felt I was always battling for myself. The clinic is so understaffed that the timeline continues to be extended for additional treatment.
Describe Aida Shanti's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
I was told the clinic wouldn’t do multiple transfers because it could result in a high risk pregnancy.
4
Doctor
Aida Shanti
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
Nursing Staff
2 of 5
2015 - 2016, Unknown Success
NPS
8
NPS
9
Age 28 - 29
2 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Hayes [at Aurora - West Allis] has been very kind, straightforward, and understanding. She is knowledgeable and makes sure that all questions are answered....The nursing staff at Dr. Hayes office is amazing. All the ladies there are so kind, friendly and approachable. About $1,300 for an IUI. Includes ultrasounds and washing the semen. Does not include the price for medication. Fermara- $13.00 and Trigger Shot and Progesterone: $130.00
Dr. Hayes [at Aurora - West Allis] has been very kind, straightforward, and understanding. She is knowledgeable and makes sure that all questions are answered....The nursing staff at Dr. Hayes office is amazing. All the ladies there are so kind, friendly and approachable. About $1,300 for an IUI. Includes ultrasounds and washing the semen. Does not include the price for medication. Fermara- $13.00 and Trigger Shot and Progesterone: $130.00
How was your experience with Ellen Hayes at Aurora Fertility Services?
Dr. Hayes has been very kind, straightforward, and understanding. She is knowledgeable and makes sure that all questions are answered.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Aurora Fertility Services?
Be pro-active. If something doesn't seem or feel right, speak up.
Describe your experience with the nursing staff at Aurora Fertility Services.
The nursing staff at Dr. Hayes office is amazing. All the ladies there are so kind, friendly and approachable.
Describe your experience with Aurora Fertility Services.
Clean, organized and not crowded.
Describe the costs associated with your care under Ellen Hayes at Aurora Fertility Services.
About $1,300 for an IUI. Includes ultrasounds and washing the semen. Does not include the price for medication. Fermara- $13.00 and Trigger Shot and Progesterone: $130.00
8
Doctor
Ellen Hayes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
9
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
8
NPS
10
Age 25 - 27
1 IVF
Male Factor
European
Income $50K - $99K
1st of 2 Docs
3 IUI With Other Docs
Donor Sperm
Neutral
Strongly Recommends
Successful
She [Dr Hayes] is kind and her staff know you, and show empathy during every interaction....She is not overly talkative but is kind and gives all details necessary. She has a way of explaining in detail what you need to know, but not over doing it....[The nurses at Aurora] They make this clinic what it is. They are knowledgable, kind, compassionate, detailed and available and timely. I cannot say enough about them! They have held me while in tears!
She [Dr Hayes] is kind and her staff know you, and show empathy during every interaction....She is not overly talkative but is kind and gives all details necessary. She has a way of explaining in detail what you need to know, but not over doing it....[The nurses at Aurora] They make this clinic what it is. They are knowledgable, kind, compassionate, detailed and available and timely. I cannot say enough about them! They have held me while in tears!
How was your experience with Ellen Hayes at Aurora Fertility Services?
She is not overly talkative but is kind and gives all details necessary. She has a way of explaining in detail what you need to know, but not over doing it.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Aurora Fertility Services?
Come to every appointment with your list of questions and they will get answered.
During treatment, were you treated like a number or a human with Ellen Hayes at Aurora Fertility Services?
She is kind and her staff know you, and show empathy during every interaction.
Describe your experience with the nursing staff at Aurora Fertility Services.
They make this clinic what it is. They are knowledgable, kind, compassionate, detailed and available and timely. I cannot say enough about them! They have held me while in tears!
8
Doctor
Ellen Hayes
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012, Unsuccessful
NPS
2
NPS
2
Age 31
4 IUI
European
Income $50K - $99K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Hayes] seemed too busy to help. Was not told endometriosis was found. Was told MTHFR mutation "isn't an issue" despite a family history of miscarriages and studies that show otherwise.
[Dr. Hayes] seemed too busy to help. Was not told endometriosis was found. Was told MTHFR mutation "isn't an issue" despite a family history of miscarriages and studies that show otherwise.
How was your experience with Ellen Hayes at Aurora Fertility Services?
Seemed too busy to help. Didn't explain that she found endometriosis.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Aurora Fertility Services?
Ask for copies of your files. She at forget to tell you something important
Describe the protocols Ellen Hayes used in your cycles at Aurora Fertility Services and their degree of success.
50 chlomid for cycle 1 100 of chlomid with iui cycle 2 75iu follistim with trigger and iui cycle 3 Same cycle 4,5.
Describe the costs associated with your care under Ellen Hayes at Aurora Fertility Services.
I've not heard of more expensive than this $5000 for iui
What specific things went wrong at Aurora Fertility Services?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Aurora Fertility Services.
Was not told endometriosis was found. Was told MTHFR mutation "isn't an issue" despite a family history of miscarriages and studies that show otherwise.
2
Doctor
Ellen Hayes
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
1 of 5
2
Clinic
Aurora Fertility Services
West Allis
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5