Austin Fertility Institute

1 doctors work here

Rated 8.8
Strongly recommend: 74%Neutral: 16%Don't recommend: 10%8.8
74% strongly recommend
33 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
9
9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.3
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
405
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Austin Cannon Drive
2500 W. William Cannon
Austin, TX 78745
(512) 382-0546
Austin Park Bend
2200 Park Bend Drive
Austin, TX 78758
(512) 339-4234

5 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
8
NPS
8
Age 26 - 29
4 IUI
Male Factor
PCOS
Recurrent Pregnancy Loss
Prefer not to answer
Income $50K - $99K
Nurse or HC Services
Neutral
Neutral
Unsuccessful
Some people think [Dr. Kenneth Moghadam] he can be too straight-forward, but I appreciate a doctor who is honest rather than sugar-coating the truth...My follicle growth was sometimes unpredictable so during a few of my cycles [he] had to change my dosage day by day...Sometimes he can speak a little faster than I would like and it’s hard to understand what he’s talking about especially when you’re already anxious at the appointment and trying to take in everything he is saying
the nurse [of Austin Fertility Institute] are kind and genuinely seem to care about the patients...AFI offers Saturday appointments and Dr. Moghadam will see you on Sundays if needed. There is only 2 ultrasound rooms but it is not a large office so sometimes they can get backed up and make you wait in an empty office room in between having an ultrasound done and waiting to see Dr. Moghadam.
How was your experience with Kenneth Moghadam at Austin Fertility Institute?
Dr. Moghadam is a very busy doctor (for good reason). Some people think he can be too straight-forward, but I appreciate a doctor who is honest rather than sugar-coating the truth. Sometimes he can speak a little faster than I would like and it’s hard to understand what he’s talking about especially when you’re already anxious at the appointment and trying to take in everything he is saying.
What's one piece of advice would you give a prospective patient of Kenneth Moghadam at Austin Fertility Institute?
Prepare all questions you have before your first appointment. Be prepared to wait longer than expected at some appointments. Listen carefully as sometimes he can speak fast.
During treatment, were you treated like a number or a human with Kenneth Moghadam at Austin Fertility Institute?
Some appointments have longer wait times than others. He takes time with each patient to thoroughly explain everything. Thus resulting in backed up appointment times occasionally. Sometimes when he gets backed up, he can seem like he’s rushing through your appointment.
Describe the protocols Kenneth Moghadam used in your cycles at Austin Fertility Institute and their degree of success.
My husband and I have done 4 IUIs with follistim injections and femara. My follicle growth was sometimes unpredictable so during a few of my cycles Dr. Moghadam had to change my dosage day by day.
Describe your experience with the nursing staff at Austin Fertility Institute.
After being a patient of Dr. Moghadam for 3 years, I have seen several nurses and other office staff come and go at this office. For the most part, the nurse are kind and genuinely seem to care about the patients.
Describe your experience with Austin Fertility Institute.
AFI is a clean office and the majority of my appointments have been quicker than expected. There has been some appointments where I had to wait over an hour to be called back into an ultrasound room. There have been some appointments where there is no chairs available in the waiting room, but there has been many appointments where the waiting room has been empty or nearly empty. AFI offers Saturday appointments and Dr. Moghadam will see you on Sundays if needed. There is only 2 ultrasound rooms but it is not a large office so sometimes they can get backed up and make you wait in an empty office room in between having an ultrasound done and waiting to see Dr. Moghadam.
Describe the costs associated with your care under Kenneth Moghadam at Austin Fertility Institute.
IUI is $1500 plus cost of meds ($500 on average) AFI offers discounts for healthcare workers which is helpful. They also offer discounts for repeated IUI cycles.
8
Doctor
Kenneth Moghadam
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
8
Age 33 - 34
2 Fertility Medications
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
Operations
Neutral
Neutral
Success w/ Doc Too early to know
At times he [Dr. Moghadam] seemed overwhelmed with too many patients and during this time he was only focused on numbers on the chart. When he wasn’t a busy those appointments I felt we’re more inclusive ... I did acupuncture, diet and lifestyle changes for 3 months before I sought his actual help. He really understood wanting to be more natural and mixing western and eastern meds together. Once I saw him for actual help, we started with just medicated cycles with femar, folistem and timed entercourse.
Expectations of time sitting in the waiting room is a little out of whack. They [Austin Fertility Institute] could work on that. Also, some of them aren’t so great on the phone. The location of the practice is great and easy to get to and from. The waiting and scheduling is really the biggest issue ... A few [nurses] are learning the ultrasound machine so that’s a little interesting but overall have been great ... It’s $181 for an ultrasound, $1000 for timed intercourse with medication, $1500 for medicated cycle with IUI ...
How was your experience with Kenneth Moghadam at Austin Fertility Institute?
He’s very to the point. Which I like. He can sometimes talk to quickly regarding medical treatments but will happily slow down and use pictures to help understand. He is not a fluffy make you feel good doctor but more of a, this is the situation and here is what I am going to do to fix it.
What's one piece of advice would you give a prospective patient of Kenneth Moghadam at Austin Fertility Institute?
Take notes!
During treatment, were you treated like a number or a human with Kenneth Moghadam at Austin Fertility Institute?
At times he seemed overwhelmed with too many patients and during this time he was only focused on numbers on the chart. When he wasn’t a busy those appointments I felt we’re more inclusive
Describe the protocols Kenneth Moghadam used in your cycles at Austin Fertility Institute and their degree of success.
When I first started seeing him I wanted to try a more holistic approach. I did acupuncture, diet and lifestyle changes for 3 months before I sought his actual help. He really understood wanting to be more natural and mixing western and eastern meds together. Once I saw him for actual help, we started with just medicated cycles with femar, folistem and timed entercourse. This did not have a positive result and we continued on with this set up. I have had a few months where I was unable, due to low follicle count, to continue with an IUI. He said that I should still be able to conceive without doing IVF
Describe your experience with the nursing staff at Austin Fertility Institute.
All hvw been great. A few are learning the ultrasound machine so that’s a little interesting but overall have been great
Describe your experience with Austin Fertility Institute.
Expectations of time sitting in the waiting room is a little out of whack. They could work on that. Also, some of them aren’t so great on the phone. The location of the practice is great and easy to get to and from. The waiting and scheduling is really the biggest issue
Describe the costs associated with your care under Kenneth Moghadam at Austin Fertility Institute.
It’s $181 for an ultrasound, $1000 for timed intercourse with medication, $1500 for medicated cycle with IUI
Describe Kenneth Moghadam's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Austin Fertility Institute.
No notes
7
Doctor
Kenneth Moghadam
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
7
NPS
7
Age 35 - 36
2 IUI
2 IVF
2 Egg Freezing
2 Embryo Freezing
Unexplained
European
Income $500K
Neutral
Neutral
Successful
[Dr. Moghadam is] smart but bed side manner is lacking. He doesn’t sugar coat anything. He’s very blunt and tells it like it is. He does rush appointments sometimes and is often late to appointments. He knows what he’s doing but isn’t the most sincere doctor.... My first IVF cycle was normal...by pills, then Lipton and then the stimulation drugs. When that didn’t work very well he went with the antagonist approach for the second and third times and we had to cancel our second time due to no response
They [Austin Fertility Institute] are all very knowledgeable of the fertility/infertility scenarios and know what is going on. However the waiting room wait time is very long. For some reason they are always behind on appointments and I’m not sure why.... I was told I would get a fertilization report on day 2 after my egg retrieval and I did not. I had to call them on day 3 for my day 2 report. The ball was dropped.... Around $20,000 for IVF.
How was your experience with Kenneth Moghadam at Austin Fertility Institute?
He’s smart but bed side manner is lacking. He doesn’t sugar coat anything. He’s very blunt and tells it like it is. He does rush appointments sometimes and is often late to appointments. He knows what he’s doing but isn’t the most sincere doctor.
What's one piece of advice would you give a prospective patient of Kenneth Moghadam at Austin Fertility Institute?
Be aware of bad bed side manner
During treatment, were you treated like a number or a human with Kenneth Moghadam at Austin Fertility Institute?
Rushed through a lot of appointments because he was so busy
Describe the protocols Kenneth Moghadam used in your cycles at Austin Fertility Institute and their degree of success.
My first IVF cycle was normal...by pills, then Lipton and then the stimulation drugs. When that didn’t work very well he went with the antagonist approach for the second and third times and we had to cancel our second time due to no response and we are in the middle of our third...so it seems to be ok so far.
Describe your experience with the nursing staff at Austin Fertility Institute.
They are nice and friendly but seem busy at times. Some times phone calls are not returned...that happened twice. Usually they do return calls within the same day.
Describe your experience with Austin Fertility Institute.
They are all very knowledgeable of the fertility/infertility scenarios and know what is going on. However the waiting room wait time is very long. For some reason they are always behind on appointments and I’m not sure why.
Describe the costs associated with your care under Kenneth Moghadam at Austin Fertility Institute.
Around $20,000 for IVF. That number includes medicines. My medicines were $6000, he takes a one time doctors fee so you don’t have to worry about that after the first time. IUI is $1500 but he offered us free IUIs and won’t chanrge us for another IUI until we leave his office 10 weeks pregnant
Describe Kenneth Moghadam's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Austin Fertility Institute.
We only want one baby so he said he will only put in one embryo but because both our embryos were “fair” he put both in and neither took.
What specific things went wrong at Austin Fertility Institute?
  • Failed to call with results
Describe the specific things that went wrong at Austin Fertility Institute.
I was told I would get a fertilization report on day 2 after my egg retrieval and I did not. I had to call them on day 3 for my day 2 report. The ball was dropped.
7
Doctor
Kenneth Moghadam
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
8
NPS
7
Age 34 - 35
3 Fertility Medications
Unexplained
Other
European
Income $50K - $99K
Neutral
Neutral
Success w/ Doc Not sure
[ Dr. Crawford is] Very willing to work, trying to do the best outcomes. Sometimes had conflict about how far to push treatment and how quickly to scale up. I always felt like she was trying to do the very best. She tried to work around my schedule...Very willing to talk and explain things and answer questions...I used femara so far, to stimulate ovulation on the side that still had a fallopian tube, followed by intercourse. Have discussed other protocols but so far haven't tried that yet.
staff [at Austin Fertility] is kind of hard to get a hold of. Appointments are scheduled optimistically and frequently run late. Nursing line always goes to voicemail. They do call back and answer questions, but can never get a hold of them...cycles $500 per femara/intercourse. IUI $1500, IVF 10,000..Clinic is very helpful. It's kind of hard to trust the scheduling. Frequently runs late, but I think that's at least partially because they try to educate and fully answer questions. Care is always done well.
How was your experience with Natalie Crawford at Austin Fertility Institute?
Very willing to work, trying to do the best outcomes. Sometimes had conflict about how far to push treatment and how quickly to scale up. I always felt like she was trying to do the very best. She tried to work around my schedule.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Austin Fertility Institute?
I wouldn't have any concern. The same as pretty much any other infertility doctor. I don't know that I would recommend her for someone that absolutely had to have kid glove treatment.
During treatment, were you treated like a number or a human with Natalie Crawford at Austin Fertility Institute?
Very willing to talk and explain things and answer questions.
Describe the protocols Natalie Crawford used in your cycles at Austin Fertility Institute and their degree of success.
I used femara so far, to stimulate ovulation on the side that still had a fallopian tube, followed by intercourse. Have discussed other protocols but so far haven't tried that yet.
Describe your experience with the nursing staff at Austin Fertility Institute.
staff is kind of hard to get a hold of. Appointments are scheduled optimistically and frequently run late. Nursing line always goes to voicemail. They do call back and answer questions, but can never get a hold of them.
Describe your experience with Austin Fertility Institute.
Clinic is very helpful. It's kind of hard to trust the scheduling. Frequently runs late, but I think that's at least partially because they try to educate and fully answer questions. Care is always done well.
Describe the costs associated with your care under Natalie Crawford at Austin Fertility Institute.
cycles $500 per femara/intercourse. IUI $1500, IVF 10,000
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Austin Fertility Institute.
didn't try it yet.
What specific things went wrong at Austin Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
Describe the specific things that went wrong at Austin Fertility Institute.
had trouble getting ovudril prescription to the correct pharmacy, it took several phone calls. Eventually got it sorted out.
8
Doctor
Natalie Crawford
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Unsuccessful
NPS
7
NPS
7
Age 29
Donor Sperm
Tubal Blockage
Unexplained
European
East Asian
South Asian
Black or African-American
Native American
Income $50K - $99K
Teacher
2nd of 2 Docs
6 IUI With Other Docs
Neutral
Neutral
Unsuccessful
He [Dr. Moghadam] is an expert, very knowledgeable about his craft. He is a great doctor just wish they would offer a follow up visit after a negative test, instead of calling just saying call is when you start your next cycle... They offer no addition time to follow up with your doctor “only if you want to pay $300 dollars for a consultation.” But they never offer help or answers just opportunities to spend more money.... All of my procedures were standard
They [Austin Fertility Institute] work hard but appointments are typically late and IUI procedures are done after the 36 hour time line Strengths they are knowledgeable and helpful. They truly take their time with you and try to explain as much as possible.... [Cost Of Treatment] 1500 per cycle 3000 for surgery... This process is difficult! Every negative pregnancy test is draining. The doctor never analyzing the data taken from previous experience, calls you and makes a plan to be better.
How was your experience with Kenneth Moghadam at Austin Fertility Institute?
He is an expert, very knowledgeable about his craft. He is a great doctor just wish they would offer a follow up visit after a negative test, instead of calling just saying call is when you start your next cycle
What's one piece of advice would you give a prospective patient of Kenneth Moghadam at Austin Fertility Institute?
Ask questions and make sure your iui is done in a timely manner
During treatment, were you treated like a number or a human with Kenneth Moghadam at Austin Fertility Institute?
This process is difficult! Every negative pregnancy test is draining. The doctor never analyzing the data taken from previous experience, calls you and makes a plan to be better. All they do is call you tell you your test is negative and say call is when your cycle begins. They offer no addition time to follow up with your doctor “only if you want to pay $300 dollars for a consultation.” But they never offer help or answers just opportunities to spend more money.
Describe the protocols Kenneth Moghadam used in your cycles at Austin Fertility Institute and their degree of success.
All of my procedures were standard
Describe your experience with the nursing staff at Austin Fertility Institute.
They were great just extremely routine
Describe your experience with Austin Fertility Institute.
They work hard but appointments are typically late and IUI procedures are done after the 36 hour time line Strengths they are knowledgeable and helpful. They truly take their time with you and try to explain as much as possible.
Describe the costs associated with your care under Kenneth Moghadam at Austin Fertility Institute.
1500 per cycle 3000 for surgery
Describe Kenneth Moghadam's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Austin Fertility Institute.
Does not apply to me
7
Doctor
Kenneth Moghadam
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
2 of 5
7
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5