Bethesda Fertility Center

3 doctors work here

Rated 8.7
Strongly recommend: 75%Neutral: 9%Don't recommend: 15%8.7
75% strongly recommend
41 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
406
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Cincinnati
10506 Montgomery RD
Cincinnati, OH 45242

41 patient reviews

2019 - 2020, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Unexplained
European
Income $50K - $99K
Doctor
3rd of 3 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Because she [Dr. Robertshaw] never rushes patients through appointments, things can sometimes go over -since I've certainly been the one prolonging things, I was more than happy to wait patiently for my turn, and she never rushed through my appointments to get "back on track" like other doctors do... all were frozen because during retrieval Dr. Robertshaw identified an issue that required surgery. Immediately after surgery I started estrogen to begin a frozen embryo transfer procedure...was very clear that a single embryo would probably be successful given my age and no history of failure to implant, and said that she'd recommend one embryo. Nevertheless, she recognized that we were a-ok with the possibility of twins (it's been 5 years... we figured we'd have 2 by now, anyway) and let us go for it.
All of the staff [at Bethesda Fertility Center] were incredibly knowledgeable and helpful, the facilities were clean and many of the offices and bathrooms were nicely decorated. They use an app to communicate treatment information and for "non-urgent" communication, and at first I thought it was maybe overkill, but I actually really enjoyed it -it gave me easy access to ask questions and especially when dosage instructions are changing daily, it was very handy...we got something like 20 eggs, which was expected from the estimates with the ultrasounds. 19 were mature. Because of my dude's morphology, we used ICSI to fertilize, and 16 ended up fertilizing. The clinic was clear that typically only half of fertilized eggs make it to blastocyst, and that they only freeze high quality embryos, but we ended up with 14 embryos.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
When we first met Dr. Robertshaw we were entering our 5th year of TTC, and Bethesda was our third clinic. We'd been to a huge clinic where I described most of my visits as "cattle calls", and to a smaller clinic where I still felt as though the doctor never really heard or understood me or my questions. Within minutes of meeting Dr. Robertshaw we knew that things would be different -she listened carefully and responded thoughtfully. Throughout treatment (1 cycle IVF) she let us have our way where we felt strongly about things and helped us make decisions when we were unsure. She never *ever* rushed through an appointment, and will always take the extra few minutes to answer every last question or to celebrate with good news.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Sometimes (but not always, maybe 10-20% of the time) you may have to wait a bit. Because she never rushes patients through appointments, things can sometimes go over -since I've certainly been the one prolonging things, I was more than happy to wait patiently for my turn, and she never rushed through my appointments to get "back on track" like other doctors do.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Dr. Robertshaw was the third doctor we saw. I showed up in her office with guns blazing, ready to skip all the niceties and get straight to the point. Right from the get-go she seemed to fully understand our experience, and she answered all of my questions thoughtfully. She didn't just treat me like a person, she treated me like an *intelligent* person with agency, never brushing off a single concern, never seeming distracted or hurried.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
We went through one cycle of IVF. I used GonalF for ovarian stimulation and had regular ultrasounds during the cycle to check progress, then something-that-starts-with-a-C to induce ovulation. Then the egg retrieval -we got something like 20 eggs, which was expected from the estimates with the ultrasounds. 19 were mature. Because of my dude's morphology, we used ICSI to fertilize, and 16 ended up fertilizing. The clinic was clear that typically only half of fertilized eggs make it to blastocyst, and that they only freeze high quality embryos, but we ended up with 14 embryos. They all were frozen because during retrieval Dr. Robertshaw identified an issue that required surgery. Immediately after surgery I started estrogen to begin a frozen embryo transfer procedure, then injectable progesterone. My husband and I insisted on 2 embryos, even though Dr. Robertshaw was very clear about the likelihood of twins. We had a positive blood test, then another to confirm, and we had two teeny heartbeats on ultrasound a couple weeks later. We've been discharged to an ob. So in conclusion, one round of IVF, one pregnancy with twins resulting, 12 embryos remaining in storage.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Lynzie)
Lynzie was very organized and an excellent communicator. She was a kind and warm face to interact with throughout the experience. Though everyone we interacted with was kind and professional, it was very nice to see the same face consistently.
Describe your experience with Bethesda Fertility Center.
All of the staff were incredibly knowledgeable and helpful, the facilities were clean and many of the offices and bathrooms were nicely decorated. They use an app to communicate treatment information and for "non-urgent" communication, and at first I thought it was maybe overkill, but I actually really enjoyed it -it gave me easy access to ask questions and especially when dosage instructions are changing daily, it was very handy.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
I've met my insurance out-of-pocket maximum, which is 5500, plus another 3000 or so in medication. This is for a round of IVF with one FET, and includes required diagnostic tests such as the SIS, as well as an MRI with contrast and an outpatient surgery.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
Dr. Robertshaw was very clear that a single embryo would probably be successful given my age and no history of failure to implant, and said that she'd recommend one embryo. Nevertheless, she recognized that we were a-ok with the possibility of twins (it's been 5 years... we figured we'd have 2 by now, anyway) and let us go for it.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
10
NPS
10
Age 30 - 32
2 Embryo Freezing
European
Income $100K - $199K
1st of 2 Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I felt like Dr. Reynolds treated me as a friend. Obviously I was her patient but she didn’t make it feel that way. I felt like I could tell her anything and she would understand and help me through it...I have a lot of anxiety and after conversations with her I immediately feel better. She is super accessible and easy to get in touch with for questions and concerns...she changed my protocol for my second round and it was way more successful...
I’ve had excellent experiences with the staff [at Bethesda Fertility Center]. I have worked with Patty [nurse] for all of my 3 rounds so far and we have become good friends. She is super helpful and does her job well...It’s a beautiful and welcoming office. All of the staff is nice. Everyone is helpful...I wish was different but isn’t a huge deal is that payments could be broken up into increments...
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds is one of the best physicians I have ever seen. She cares so much and at every appointment I feel valued and listened to. She consistently goes above and beyond for me. And I feel like she is a friend. She is funny and empathic and the only doctor I will trust with my fertility journey. I have a lot of anxiety and after conversations with her I immediately feel better. She is super accessible and easy to get in touch with for questions and concerns.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Always feel like you can trust her. Even if something feels personal or that you might get judged for feeling a certain way or believing a certain thing, just know she is trustworthy and understanding. I’ve told her more than she probably wanted to know but I was never met with judgement or anything other than compassion.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
I felt like Dr. Reynolds treated me as a friend. Obviously I was her patient but she didn’t make it feel that way. I felt like I could tell her anything and she would understand and help me through it.
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
My first round wasn’t successful because there was unexpected cysts in my follicles. Knowing this she changed my protocol for my second round and it was way more successful. I did a long lupron protocol where I took lupron for 10 days before even starting my IVF meds. I took Gonal F and Menopur every night. Then I also did a double trigger shot before retrieval on my second round which also could have helped with the successful outcome. My first retrieval was only 4 eggs and then 4 embryos and none of the embryos made it to day 7. The second round we got 8 eggs, 5 embryos, and 3 of the embryos made it and are now frozen.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Patty)
I’ve had excellent experiences with the staff. I have worked with Patty for all of my 3 rounds so far and we have become good friends. She is super helpful and does her job well. Sometimes I have to remind her of things but that’s not a flaw in my mind. IVF is so crazy and hectic and it’s totally understandable if little things get lost in the mix.
Describe your experience with Bethesda Fertility Center.
The clinic has been wonderful overall. It’s a beautiful and welcoming office. All of the staff is nice. Everyone is helpful. Something I wish was different but isn’t a huge deal is that payments could be broken up into increments. IVF is expensive and it’s a large chunk of money to be paid all at once. Breaking it up into payments could be really helpful to some people. But I do understand why that isn’t always possible.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
Egg Retrieval, embryo making, and PGT biopsies was a total of $13,870. One year of cryo storage is 250 for first year then it’s $250 every six months. We also pay for storage for sperm and I forget the exact cost but I think it’s around the same, like $500 a year or so. IVF meds were supplied from a separate pharmacy. The total I spent at the clinic for one cycle of IVF was $15,889.12. I had insurance coverage for some of the ultrasounds, blood work, and exams but no coverage for anything else.
Describe Kasey Reynolds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
I don’t think she is opposed to multiple embryo transfers. It would definitely depend on each patient’s situation though.
10
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 41 - 42
2 IUI
Income $50K - $99K
Sales Representative
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
My experience with Dr. Robertshaw was very positive. She explained to me every step so that I could understand and was always upbeat and personable. She got back to me via phone call or email with any questions or concerns typically within a few hours. I had a great experience...We ended up using 4 IUI's all together but her plan says, if you don't get pregnant after these times then you need to think of possibly doing IVF. The last time we did the clomid, shot and then had an U/S it showed I had 6 eggs available. She said, "if this doesn't work, I strongly suggest an IVF procedure". I would love to do IVF but with it not being 100% becoming pregnant then its hard to spend the money for IVF especially during hard times.
The IUI was $450, the shot was $100 the meds were $70 [at Bethesda Fertility Center]...And then office visit was a couple hundred dollars or more. The whole procedure/appointment was roughly 900-1000 each time...They take the time and listen to you and will respond to you quickly...They will help you in any way that they can and explain it to you in the best possible way (including drawing pictures)
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
My experience with Dr. Robertshaw was very positive. She explained to me every step so that I could understand and was always upbeat and personable. She got back to me via phone call or email with any questions or concerns typically within a few hours. I had a great experience.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
I would just listen to what she has to say and make sure you ask questions if you don't understand.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She was so compassionate and really was very informative and was upfront and honest. She put a great game plan into place and basically said, let's do 3 rounds of IUI but then you have to decide if you want to keep going or do IVF. She said IVF would be my best option considering how many eggs I had in reserve. Unfortunately, the IVF procedures is way out of my league as far as being able to pay for this sort of treatment when it isn't guaranteed.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
We ended up using 4 IUI's all together but her plan says, if you don't get pregnant after these times then you need to think of possibly doing IVF. The last time we did the clomid, shot and then had an U/S it showed I had 6 eggs available. She said, "if this doesn't work, I strongly suggest an IVF procedure". I would love to do IVF but with it not being 100% becoming pregnant then its hard to spend the money for IVF especially during hard times.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Tracy)
They were so prompt of getting back to me with my calls and emails. They showed excellent patient care and got me all the information that I need,.
Describe your experience with Bethesda Fertility Center.
They take the time and listen to you and will respond to you quickly. I would do all that they are asking you to do whether it is to eat healthy, take vitamins, etc. do what they are asking you to do. But, if you have questions, please ask them. They will help you in any way that they can and explain it to you in the best possible way (including drawing pictures)
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
The IUI was $450, the shot was $100 the meds were $70 And then office visit was a couple hundred dollars or more. The whole procedure/appointment was roughly 900-1000 each time.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
This was not discussed
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 27
1 Egg Freezing (cancer)
1 Embryo Freezing (cancer)
Cancer
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Reynolds] was amazing...she took the time to make sure I was comfortable, and printed me out a copy of what she could see. She even change my course of treatment to be specific to what was going on with my body. She is gentle and a very wise doctor...will change the course of treatment that is best for you. She truely made me feel comfortable in the situation that I had sprung on me with cancer treatments and needing to make a choice to save my eggs or not.
The Staff here [at Bethesda Fertility Center] is AMAZING, I suggest it to anyone who is even thinking about doing IVF to set up at least a consultation, I did not feel pushed in making a choice to do it. They give you both the negatives and positives and will answer any of your questions and make sure you make the choice that is right for you!...No weakness this staff is amazing. they will answer any and all questions and make a treatment plan that is best for you. I did not feel pushed into anything. They are great at making you feel not alone, or stupid for any questions that you ask.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds is amazing, she listens to you and makes your feel comfortable, and will change the course of treatment that is best for you. She truely made me feel comfortable in the situation that I had sprung on me with cancer treatments and needing to make a choice to save my eggs or not.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Ask questions and speak up about your symptoms Dr. Reynolds will listen and answer. This can be a scary process/fast pace especially if its not something you have had the chance to think about and need to do for other medical purposes. She is amazing, and will make help you through the whole process while giving you the best medical care.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
Doctor Reynolds was amazing she took the time to make sure I was comfortable, and printed me out a copy of what she could see. She even change my course of treatment to be specific to what was going on with my body. She is gentle and a very wise doctor, I am thank for for her.
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
I was on a certain level of dosages to get my hormones up, Dr. Reynolds evaluated me and started me on shots to slow my hormone growth, and even changed my trigger injection to give me the best results.
Describe your experience with the nursing staff at Bethesda Fertility Center.
The Staff here is AMAZING, I suggest it to anyone who is even thinking about doing IVF to set up at least a consultation, I did not feel pushed in making a choice to do it. They give you both the negatives and positives and will answer any of your questions and make sure you make the choice that is right for you!
Describe your experience with Bethesda Fertility Center.
No weakness this staff is amazing. they will answer any and all questions and make a treatment plan that is best for you. I did not feel pushed into anything. They are great at making you feel not alone, or stupid for any questions that you ask.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
Still in fighting the insurance company they said they would cover cost at the beginning to myself, and to the doctors office but when we filed after treatments started they claim no benifits
Describe Kasey Reynolds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
N/A
10
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 27
1 Egg Freezing (cancer)
1 Embryo Freezing (cancer)
Cancer
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Robertshaw] took all the time in the world to answer my questions and to make sure I was making the right choice for me, which had a huge impact on me and let me know I was in the right hands. I didn't feel pressured at all, and she got me in the next day know my situation. She is an amazing doctor...Dr. Robershaw and Dr. Reynolds are both amazing, each one treated me as a doctor and helped me with the situation I was going threw, they never made me feel like I was stuck in anything and that the choice was ultimately mine...pulled me in and let me know how soon I would have to start treatments based off of my situation, from there she was on hand for questions at anytime. Dr. Reynolds did my surgery, and changed my trigger shots and surgery date when it was discovered I was producing eggs and they were growing at a good rate. She really paid attention to my body and what it was doing and made a plan that was suited for me.
Every single one of the nurses here [at Bethesda Fertility Center] are beyond wonderful and really care about their patients. Lynzie Hogan, went beyond and above for all the questions I had, and answered all of my calls (bless her for doing so). Liz Wilson helped me find funding to help discount the medications when my insurances backed out. Colleen Brooks is unbelievable at her job and is one of the nicest human beings I have ever met, she really cares. My insurances has been giving them a hard time and she has been going back and forth on the process and letting me know updates. She is beyond wonderful.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Dr. Robershaw and Dr. Reynolds are both amazing, each one treated me as a doctor and helped me with the situation I was going threw, they never made me feel like I was stuck in anything and that the choice was ultimately mine.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
feel comfortable enough to ask all questions that you have. no question is a dumb one in her eyes, she will take the time and be honest and speak with you about any questions or concerns you may have, and leave the choice ultimately up to you.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She took all the time in the world to answer my questions and to make sure I was making the right choice for me, which had a huge impact on me and let me know I was in the right hands. I didn't feel pressured at all, and she got me in the next day know my situation. She is an amazing doctor.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
Dr. Robershaw pulled me in and let me know how soon I would have to start treatments based off of my situation, from there she was on hand for questions at anytime. Dr. Reynolds did my surgery, and changed my trigger shots and surgery date when it was discovered I was producing eggs and they were growing at a good rate. She really paid attention to my body and what it was doing and made a plan that was suited for me.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Every single one of the ladies that works here are AMAZING, Lynzie Hogan went beyond and above for my treatment)
Every single one of the nurses here are beyond wonderful and really care about their patients. Lynzie Hogan, went beyond and above for all the questions I had, and answered all of my calls (bless her for doing so). Liz Wilson helped me find funding to help discount the medications when my insurances backed out. Colleen Brooks is unbelievable at her job and is one of the nicest human beings I have ever met, she really cares. My insurances has been giving them a hard time and she has been going back and forth on the process and letting me know updates. She is beyond wonderful.
Describe your experience with Bethesda Fertility Center.
This clinic strengths: Your questions will be answered, a plan will be tailored to you, you will be listed to, every worker here cares about what they do and you. Even for just a consult they will listen and let you know facts, and courses of treatment, and they want to be sure they you pick the best course of treatment for your self, even if you decide this is not for you. I cannot think of any weakness.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
this is still pending, with my insurance.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 35 - 36
4 IUI
Unexplained
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Isela Robertshaw] takes her time during appointment. She listens to all concerns and addresses them. She will tell you what she thinks and then will listen to how you feel and think. I never feel rushed...takes time to ask how you are doing and give support...Letrazole mostly, ovidrel, and either timed intercorse or iui (depending on if spouse was available to get to clinic). We did this off and on for over a year
I believe Dr Robertshaw is extremely compassionate and caring & I believe the staff [at Bethesda Fertility Center] to be as well. I have had no issues getting appointments but if I had to give anything a negative it would be my wait time occasionally has been long but that’s my only complaint. I would recommend this clinic to my sister or dearest friend...If you have to leave a message even on a weekend they would get back with you usually that day or the next.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Dr Robertshaw is a 10 out of 10 doctor. Infertility is a lonely time, it’s a difficult time, & she takes time to ask how you are doing and give support. She listens, is genuine, & truly cares. She shows her concern, is honest, & wants nothing but the best for her patients.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Just be honest and tell her your goals and she will listen and do her best to get you there.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Dr Robertshaw takes her time during appointment. She listens to all concerns and addresses them. She will tell you what she thinks and then will listen to how you feel and think. I never feel rushed.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
Letrazole mostly, ovidrel, and either timed intercorse or iui (depending on if spouse was available to get to clinic). We did this off and on for over a year.. can’t remember outside of that.
Describe your experience with the nursing staff at Bethesda Fertility Center.
I never had any issues. If you have to leave a message even on a weekend they would get back with you usually that day or the next. Always work you in and never have to wait long for an appointment.
Describe your experience with Bethesda Fertility Center.
Or experience has been really good. I believe Dr Robertshaw is extremely compassionate and caring & I believe the staff to be as well. I have had no issues getting appointments but if I had to give anything a negative it would be my wait time occasionally has been long but that’s my only complaint. I would recommend this clinic to my sister or dearest friend. It is a great place. I hope we get to the end of this and bring home a baby soon.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
I have no insurance coverage for infertility so paying out of pocket for procedures it is manageable. We have not done IVF only IUI.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 31 - 33
4 IUI
2 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I have never experienced a doctor like Dr. Robertshaw. She was so sincere and compassionate and took her time to really explain everything to me and my husband during our almost 3 year battle with infertility. In that time, she never once made me feel like a number or a science experiment. She even personally called me a couple times to check in, and even answered some questions on a weekend after I was released from her care.
The [Bethesda Fertility Center] nursing staff was incredible. They were very understanding and compassionate. My two nurses I had for my retrieval’s and transfers were beyond wonderful, I’m so thankful for them...Each IUI was $350 and trigger shot was $100...Their communication was great. No matter what member of staff I spoke to, I felt my questions were always answered very quickly, whether I received a phone call from them or an email, it was always received in a timely manner. I truly don’t know any weaknesses the clinic had, my experience from start to finish was wonderful.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Struggling with infertility is a scary feeling, and I felt very alone; but from the very first appointment meeting Dr. Robertshaw, I finally felt like someone understood my pain. She immediately jumped in and had blood work done and tests ran, and a plan to move forward. Any setback I had during all my rounds of treatment, she always showed warmth and compassion and I will forever be grateful to her. I’ve never experienced doctor care like hers and I don’t think I ever will again. Infertility is awful, but having her as my doctor made it so much easier.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Don’t be afraid to ask any questions you can think of, she will go into great detail with her answers and never make you feel like your questions or fears aren’t valid.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
I have never experienced a doctor like Dr. Robertshaw. She was so sincere and compassionate and took her time to really explain everything to me and my husband during our almost 3 year battle with infertility. In that time, she never once made me feel like a number or a science experiment. She even personally called me a couple times to check in, and even answered some questions on a weekend after I was released from her care.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
I can’t remember all of them but during a round of ivf we decided to do an era test (because of previous losses) which indicated I would need an extra day of progesterone, we also added recurrent loss blood work. (Through this I found I have the MTHFR gene mutation) Besides the gene mutation, nothing showed up on my blood work that would indicate a problem, such as a blood clotting disorder. She decided to try to keep me on blood thinners and do an immune protocol for my 4th Ivf transfer and it worked. I now have a very happy and healthy baby boy, who just turned a year old!
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Lynzie )
The nursing staff was incredible. They were very understanding and compassionate. My two nurses I had for my retrieval’s and transfers were beyond wonderful, I’m so thankful for them.
Describe your experience with Bethesda Fertility Center.
Their communication was great. No matter what member of staff I spoke to, I felt my questions were always answered very quickly, whether I received a phone call from them or an email, it was always received in a timely manner. I truly don’t know any weaknesses the clinic had, my experience from start to finish was wonderful.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
Each IUI was $350 and trigger shot was $100. We did 4 rounds of IUI. I can’t remember the cost of ivf, we were fortunate enough to have some of it covered under insurance.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
1
NPS
0
Age 40
Latinx
Income $100K - $199K
1st of 3 Docs
4 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Reynolds is a pleasant and positive doctor. I appreciated she didn't dwell on my age. If she referred to my age as a factor, it was more explaining the influence of age on eggs and not spoken of negatively...I noticed in my planned care in the app, progesterone was listed as a medication, yet I was not prescribed it. I was upset by this and Dr. Reynolds was apologetic and said it was an error that it was listed as one of my medications, but we could try it in the next round. I appreciated the apology, but can't help wondering if it was an oversight.
Very friendly and personable staff [at Bethesda Fertility Center]. I'm unsure of how organized they are because I've been asked questions that didn't apply to me. Or I needed to ask, so... what do I do next? I didn't receive a solid plan of action, a "road map" on what was to happen. I was given the next instructions after the previous step was done...SIS: $1,080.00 (not covered by insurance). IUI: $215. Exams which may or may not have included ultrasounds, but often did ranged from $190-$300 with IUI included in a few.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds is a pleasant and positive doctor. I appreciated she didn't dwell on my age. If she referred to my age as a factor, it was more explaining the influence of age on eggs and not spoken of negatively. In the beginning, communication between her and the staff was off. In my visit before IUI, she wasn't in the office, so we saw Dr. Robertshaw. The staff spoke to us as if we were planning timed intercourse. Later, when the IUI did not result in a positive pregnancy test, I noticed in my planned care in the app, progesterone was listed as a medication, yet I was not prescribed it. I was upset by this and Dr. Reynolds was apologetic and said it was an error that it was listed as one of my medications, but we could try it in the next round. I appreciated the apology, but can't help wondering if it was an oversight. Overall, it felt I was being moved through the motions. Trying round and round after IUI, and when none worked, there were just shrugged shoulders as to why it didn't work. Looking back, I wonder why I had no hormone testing (aside from checking estrogen), no discussion into the supplements I was taking or should take, no discussion of diet. From what I know now, I could have been more of an advocate for myself and asked for more answers before going for another round of IUI.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Educate yourself on factors that cause infertility: hormones, thyroid, etc. Be an advocate for yourself. I have a history of endometriosis and not once in being examined or in ultrasounds, was it an issue or even spoken of. Write down your concerns and questions so you don't forget. Dr. Reynolds is very nice, so ask away! Document visits, meds, and procedures in a calendar that you can refer to. (And if you're not already doing so, keeping track of your cycle in an app is very helpful.) These clinics are juggling a lot of patients, so keep your own records you don't have to dig for.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
The doctors and staff were friendly and pleasant, so I felt like a human. As every IUI passed with no positive pregnancy test and no explanation, no red flags, I felt I was moving through a process without any in depth examination or questioning into why no IUI worked.
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
After the first consultation, I had an ultrasound and Saline infusion sonohysterography (SIS). Both showed no signs of any problems. The first three IUIs seemed standard: Clomid and trigger shots. Progesterone was taken two of the three of these IUIs. None resulted in a positive pregnancy test. Before the 4th IUI, it was discovered I had a cyst on one of my ovaries. I was put on birth control for a week to minimize it. Then the 4th IUI continued with Clomid and trigger shot, then progesterone afterwards. No positive pregnancy test. Over the four IUIs the dosage of the trigger shot changed.
Describe your experience with the nursing staff at Bethesda Fertility Center.
Nursing staff is very friendly and personable.
Describe your experience with Bethesda Fertility Center.
Very friendly and personable staff. I'm unsure of how organized they are because I've been asked questions that didn't apply to me. Or I needed to ask, so... what do I do next? I didn't receive a solid plan of action, a "road map" on what was to happen. I was given the next instructions after the previous step was done.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
SIS: $1,080.00 (not covered by insurance). IUI: $215. Exams which may or may not have included ultrasounds, but often did ranged from $190-$300 with IUI included in a few. Other exams to draw blood ranged $70-$90. Lab costs were around $25 each. Genetic Testing (Progenity) $349. Medication totaled $1,108.
What specific things went wrong at Bethesda Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Bethesda Fertility Center.
Progesterone was listed as my medication in the clinic app, yet I left my visit without anyone telling me about it or calling it into my pharmacy. Someone entered that information for me into the app, so why wasn't it in my chart to follow through on it? Do they enter things into the app and then don't bother paying attention it?
1
Doctor
Kasey Reynolds
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
0
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 32 - 33
1 IVF
Male Factor
Recurrent Pregnancy Loss
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Reynolds was always so kind and welcoming when we were in her office. She knew little facts each time and would recall things I've told her at previous appointments. ... Her insight and thoughtfulness made me feel comfortable every step of the way. Even when things did not work out, we never thought of going in another direction. ...
Bethesda is a small facility that has a boutique feel. Since we started going back in July 2018, I think they have started taking on more patients and are getting overwhelmed. ... I also found out I was allergic to Lupron, I've literally had to remind them every single time we write up new protocol. I feel like these are things that should be easily seen and documented. Dr. Reynolds has been open to new ideas and is never against trying new things. She answers every single question we come in with and never makes you feel rushed with time.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds is an outstanding person. While we have not yet had success with IVF, we did a lot of research and felt that Dr. Reynolds most closely fit what we were looking for. Her insight and thoughtfulness made me feel comfortable every step of the way. Even when things did not work out, we never thought of going in another direction.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Be upfront with her and do not be afraid to ask questions if you have them.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds was always so kind and welcoming when we were in her office. She knew little facts each time and would recall things I've told her at previous appointments. This was important to me because I felt like she actually remembered me as a human and not just a number. She also was very heartfelt each time things did not work. Always answered communication within 24 hours.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Patty)
My primary nurse, Patty, has been amazing. She did have a knee injury and we were reassigned to another nurse and it was a nightmare. Some of the nurses are really great, others are very out of touch and treat you like a number.
Describe your experience with Bethesda Fertility Center.
Bethesda is a small facility that has a boutique feel. Since we started going back in July 2018, I think they have started taking on more patients and are getting overwhelmed. The nurses can get confused easily and sometimes the protocol they give does not always match what Dr. Reynolds would say. I would make the nurses go back and double check everything. I also found out I was allergic to Lupron, I've literally had to remind them every single time we write up new protocol. I feel like these are things that should be easily seen and documented. Dr. Reynolds has been open to new ideas and is never against trying new things. She answers every single question we come in with and never makes you feel rushed with time.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
To this point we have spent $32,000 on our fertility journey. (that includes our next and final transfer) We were able to use WinFertility to help pay for some of the costs. I will say, check all pharmacies for prescriptions, do not just assume the nurses know the best places.
Describe Kasey Reynolds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
Dr. Reynolds was willing to do whatever we felt the most comfortable with.
What specific things went wrong at Bethesda Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Bethesda Fertility Center.
The communication with the nurses is very difficult. There is not always a strong and clear line of information. Also, the billing situation at Bethesda has been a disaster at times.
10
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 32 - 33
1 IUI
Male Factor
Recurrent Pregnancy Loss
Black or African-American
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Reynolds made us feel like she genuinely cared about the outcome of our treatments. She acknowledged all of our concerns very warmly and patiently and never made us feel like we had too many questions or that she didn’t have time to answer us. ... She gave us all our options and allowed us to make an informed decision on the route we wanted to take. She didn’t try to persuade us to go one way or the other.
The clinic [Bethesda Fertility Center] offers an app that was an amazing way to communicate with all the staff involved in my treatment. I was also able to track what came next on the app as well. I have no complaints about the clinic at all. ... My iui was roughly $500 for the insemination and sperm wash. ... The nurses were great. Very personable and also very willing to answer any questions I had. ...
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Dr Reynolds very carefully took her time to explain the aspects of infertility and more specifically what our struggles meant for our chances of conceiving. She gave us all our options and allowed us to make an informed decision on the route we wanted to take. She didn’t try to persuade us to go one way or the other. She was able to express what we should expect from our first iui cycle but still gave us hope that even if it was not successful she was very confident that we would be able to conceive.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Ask as many questions as you need to in order to fully understand all your options.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds made us feel like she genuinely cared about the outcome of our treatments. She acknowledged all of our concerns very warmly and patiently and never made us feel like we had too many questions or that she didn’t have time to answer us.
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
At my consultation appointment we got right down to business. Dr Reynolds performed a quick transvaginal ultrasound to check out the lining of my uterus and my ovaries. She also ordered bloodwork to check my overall health and hormone levels. The results came back pretty quickly and she was able to order a repeat of one of the labs that she was concerned about. For my first cycle we decided to try a medicated iui. Based on my labs she started me off on a pretty high dose of clomid (100mg) per day for 5 days starting day 3 of my cycle. Midway she asked that I come in for a SIS ultrasound which was quite painful. My ovaries and eggs were checked at this appointment as well. After the ultrasound we decided that I should do my ovidrel trigger shot because I had several follicles that were ready and was nearing ovulation. 36 hours later I went back in for my iui. It wasn’t very quick and just a little painful because of the position of my uterus.
Describe your experience with the nursing staff at Bethesda Fertility Center.
The nurses were great. Very personable and also very willing to answer any questions I had.
Describe your experience with Bethesda Fertility Center.
The clinic offers an app that was an amazing way to communicate with all the staff involved in my treatment. I was also able to track what came next on the app as well. I have no complaints about the clinic at all.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
My iui was roughly $500 for the insemination and sperm wash. The medication was about $120, this included the clomid and ovidrel trigger shot.
10
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 30 - 32
1 IUI
1 IVF
PCOS
European
Income $50K - $99K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Reynolds took the time to listen to my history and all concerns that previous doctors dismissed. She’s very knowledgeable and confident in her abilities. I always felt like I was receiving the best care possible...She did weigh in with her opinion, but said the decision to transfer 1 or 2 embryos would ultimately be up to my husband and I.
The [Bethesda Fertility Center] nurses were very kind and explained all the medications very thoroughly. They always provided lab results in a very timely manner and respond very fast using their communications app...This clinic was great about getting everything approved through my insurance company. I didn’t have to contact my insurance company at all. The billing clerk isn’t very warm but she usually returned my calls in 24 hours. I have never waited more than 10 minutes in the waiting room.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds took the time to listen to my history and all concerns that previous doctors dismissed. She’s very knowledgeable and confident in her abilities. I always felt like I was receiving the best care possible.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Come prepared with any questions and concerns you have. She takes her time to talk with you about them all.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds treats you like someone she’s known for a long time. She takes the time too really get to know you and your case.
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
For my only egg retrieval, I was given an antagonist protocol. I began with birth control to suppress my ovaries and shrink a cyst. For nine days, I took 200iu of Gonal-F and 1 vial of menopur. I took 250mcg of Cetrotide to keep my body from ovulating before the egg retrieval. Two days before the retrieval surgery, I triggered with 10000 IU of hCG. I had 19 eggs retrieved, 12 of which were mature. The eggs were fertilized using ICSI and by day 5, I had 7 blastocysts. During the time frame between retrieval and transfer, I took Medrol for 5 days and began the Progesterone in oil injections. We transferred two AA day 6 embryos and had the remaining 5 cryopreserved. Only one implanted, and we gave birth to a beautiful baby girl.
Describe your experience with the nursing staff at Bethesda Fertility Center.
The nurses were very kind and explained all the medications very thoroughly. They always provided lab results in a very timely manner and respond very fast using their communications app.
Describe your experience with Bethesda Fertility Center.
This clinic was great about getting everything approved through my insurance company. I didn’t have to contact my insurance company at all. The billing clerk isn’t very warm but she usually returned my calls in 24 hours. I have never waited more than 10 minutes in the waiting room.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
I am not aware of the exact costs of my treatment, as my insurance covered almost all of the procedures and medications. I do recall that the estimated medication cost for my first IVF cycle would be between $5000 and $7000 if I had to pay completely out-of-pocket.
Describe Kasey Reynolds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
She did weigh in with her opinion, but said the decision to transfer 1 or 2 embryos would ultimately be up to my husband and I.
10
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
9
Age 30 - 31
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
4 rounds of cookie or femera with my OB then 2 IuI with Dr. Reynolds that weren’t successful so we moved directly into IVF. Luprolide protocol didn’t go well so we canceled the cycle. 2nd cycle used antagonist protocol and I got 10 mature follicles with 8 fertilizing. 2 enbryos made it to day 5 so we transferred both. Conceived and misscarried around 6.5 weeks. 3rd round starting soon which we will do endo scratch and levenox injections in addition to the same protocol- praying this one works!
[Bethesda Fertility Center is] Always on time, rarely have to wait. Good to return calls in the amount of time they tell you. Organization with billing and finances are a little chaotic depending on the situation but I hear that’s too common for fertility offices... 1st nurse I was assigned to was very busy and quick to respond though emails but didn’t always answer every question I had. This next round of IVF I am assigned to another nurse who is fantastic! Responds quickly, even calls me to check in before my cycle without prompting. She called in my meds early so I didn’t have to worry about them. Love her!
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
She is extremely knowledgeable and has data and studies to back up each of her treatments suggestions for my particular situation. She explains things well to myself who needs details and comforted and my husband who is factual and wants all the data. She is very upbeat and to the point. She’s excited about what she’s doing and encouraging which is definitely needed on this long hard journey.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
She is the only RE I’ve consulted with. I saw her partner, Dr. Robertshaw who is also fantastic and highly recommended, but Dr. Reynolds just got me right away. She made a plan of attack and encouraged us to make decisions together but was ready to move forward as aggressively as we wanted. Every time we talk she encourages me and tells me this will happen, which is what I need to keep moving forward!
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
She just seems to truly care about your journey. She has also experienced some of this and shares this with patients so she connects differently that other drs.
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
4 rounds of cookie or femera with my OB then 2 IuI with Dr. Reynolds that weren’t successful so we moved directly into IVF. Luprolide protocol didn’t go well so we canceled the cycle. 2nd cycle used antagonist protocol and I got 10 mature follicles with 8 fertilizing. 2 enbryos made it to day 5 so we transferred both. Conceived and misscarried around 6.5 weeks. 3rd round starting soon which we will do endo scratch and levenox injections in addition to the same protocol- praying this one works!
Describe your experience with your nurse at Bethesda Fertility Center.
1st nurse I was assigned to was very busy and quick to respond though emails but didn’t always answer every question I had. This next round of IVF I am assigned to another nurse who is fantastic! Responds quickly, even calls me to check in before my cycle without prompting. She called in my meds early so I didn’t have to worry about them. Love her!
Describe your experience with Bethesda Fertility Center.
Always on time, rarely have to wait. Good to return calls in the amount of time they tell you. Organization with billing and finances are a little chaotic depending on the situation but I hear that’s too common for fertility offices
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
Very blessed to have a specific amount contributed to fertility care through my husbands company and able to run all charges through insurance. We are approaching anther cycle and will soon be completely out of pocket pay. We haven’t received a breakdown of costs yet but that has been requested.
What specific things went wrong at Bethesda Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Bethesda Fertility Center.
The only time they forgot to call was day 7 check on embryos. I had none that made it to freeze and didn’t receive a call saying that.
9
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
6
NPS
6
Age 32 - 33
5 IUI
1 IVF
European
Income $50K - $99K
Teacher
1st of 2 Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Robertshaw] answered all my questions but when it came down to doing the things she said she was going to do, that just didn't happen. She told me to email her anytime but I never got responses. ... She was very kind and understanding. ... My dr wanted to just do 1 embryo because I was young and healthy but we ended up doing 2. ... My dr wanted to just do 1 embryo because I was young and healthy but we ended up doing 2. First because it was a different doctor that did my transfer and secondly, because I only had 2 good looking embryos.
They [Bethesda Fertility Center] are friendly and welcoming. They really need to do better with getting back with their patients. Especially when a patient has just had an incredibly devastating experience. They said nice things and promised to help but then didn't get back to me for months. ... I didn't know there was something called a guarentee program and I feel like I got screwed. ... I had quite a few different nurses. Most were very kind and communicated well.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
She was very kind and understanding. She answered all my questions but when it came down to doing the things she said she was going to do, that just didn't happen. She told me to email her anytime but I never got responses.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Make sure you go into it knowing all the possible outcomes. I didn't know there was something called a guarentee program and I feel like I got screwed. I took out a personal loan to afford 1 round of IVF and now that that didn't work I have to figure out how to come up with a ton more money.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She took the time to answer any questions and showed compassion during emotional times.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
I started with taking birth control. Then had my baseline ultrasound. Things looked good so I started my injectable medications and did that for 9 days. I wasn't growing very many follicles about half way in so she upped my dosage and I started to respond better. I triggered on day 10 and then had my retrieval on day 12. Another doctor completed that procedure as Robertshaw was out of town. I was updated the day after retrieval, day 3 and day 5 as to how everything was progressing. I had a 5 day fresh transfer of 2 embryos. And then found out that none of my other embryos made it to freeze. I did not get pregnant and was left heartbroken and broke.
Describe your experience with the nursing staff at Bethesda Fertility Center.
I had quite a few different nurses. Most were very kind and communicated well.
Describe your experience with Bethesda Fertility Center.
They are friendly and welcoming. They really need to do better with getting back with their patients. Especially when a patient has just had an incredibly devastating experience. They said nice things and promised to help but then didn't get back to me for months.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
Each IUI was about $300. And the IVF all together was about $13,000. That's minus the meds for the IUI's and the donor sperm that I was using.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
My dr wanted to just do 1 embryo because I was young and healthy but we ended up doing 2. First because it was a different doctor that did my transfer and secondly, because I only had 2 good looking embryos.
6
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Kasey Reynolds] did an aggressive treatment and really upped my meds (gonal f, menopur, lupron) to try to get as many as we could but even with the increase in meds, they were only seeing around 6 follicles...We reset and did a menopur only cycle and it worked so much better! We got 13 (the most I’ve ever had). 11 fertilized, we did a day 3 transfer bc the majority weren’t looking great. They didn’t take and the rest had arrested by day 5 again.
The nursing staff [at Bethesda Fertility Center] is great. You can tell they all really enjoy their jobs and care about you...Our IVF cycle cost around $10k, which was after a military discount...I don’t have any complaints. The atmosphere is happy and pleasant. Even the way they decorate is homey and not clinical. I loved how they handled retrieval day, it was very seamless and when I did have some high blood pressure afterwards, 3 nurses hung out with me until it came down. Their biggest strength is the people working there.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
She’s amazing. She’s very good at her job and I would go back to her again and again. My body doesn’t respond as it should, and she very much tackled our case and tried everything she could to get us pregnant.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Trust her! She genuinely cares about you.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
She genuinely cares! She and her whole staff are so welcoming. And they really take the time to know your story.
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
My body doesn’t respond as it should, so even though my levels were normal, I wasn’t producing many follicles at our old clinic. She did an aggressive treatment and really upped my meds (gonal f, menopur, lupron) to try to get as many as we could but even with the increase in meds, they were only seeing around 6 follicles, which made no sense! She canceled that round (which I’m very thankful for bc I didn’t want to go through a retrieval for only 6 since our embryos always arrest by day 5.) We reset and did a menopur only cycle and it worked so much better! We got 13 (the most I’ve ever had). 11 fertilized, we did a day 3 transfer bc the majority weren’t looking great. They didn’t take and the rest had arrested by day 5 again. By the time we had done this with her we were at the end of our 4th IVF attempt (having done 2 rounds at a different clinic.) So with her advising us, we have decided to stop trying via IVF.
Describe your experience with your nurse at Bethesda Fertility Center.
The nursing staff is great. You can tell they all really enjoy their jobs and care about you.
Describe your experience with Bethesda Fertility Center.
I don’t have any complaints. The atmosphere is happy and pleasant. Even the way they decorate is homey and not clinical. I loved how they handled retrieval day, it was very seamless and when I did have some high blood pressure afterwards, 3 nurses hung out with me until it came down. Their biggest strength is the people working there.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
Our IVF cycle cost around $10k, which was after a military discount (how cool is it that they offer that?!).
10
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2018, Unknown Success
NPS
10
NPS
9
Age 34 - 36
3 IUI
1 IVF
Immunological
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Reynolds has supported our treatment from the start. She worked with us, our schedule, our finances to help us understand the prognosis and what would be next. She never 'did the same' again if it didn't work the first time, she always adjusted the plan of action.... Antagonist protocol. I wasn't as strong of a responder as expected so we had to crank up the drugs and go an extra day- but we ended up with 17 eggs retrieved. For both FETs we did lupron with progresterone - after a body rash during the FET, we added/adjusted meds for the next FET.
I have worked with several nurses [at Bethesda Fertility Center], did have a primary nurse during IVF, but not one prior to that. After the first primary nurse, when we did an FET, we got another nurse. I was okay with that - but I did have to communicate to the practice I felt that nurse could be better with responding/communicating to me and turning around schedules faster.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Dr Reynolds has supported our treatment from the start. She worked with us, our schedule, our finances to help us understand the prognosis and what would be next. She never 'did the same' again if it didn't work the first time, she always adjusted the plan of action.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Ask a lot of questions. You'll always get the answers, but it's important to know everything during these treatments!
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds always makes a point to make sure we understand what is going on, is available via email for questions and is also expresses empathy.
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
Antagonist protocol. I wasn't as strong of a responder as expected so we had to crank up the drugs and go an extra day- but we ended up with 17 eggs retrieved. For both FETs we did lupron with progresterone - after a body rash during the FET, we added/adjusted meds for the next FET.
Describe your experience with the nursing staff at Bethesda Fertility Center.
I have worked with several nurses, did have a primary nurse during IVF, but not one prior to that. After the first primary nurse, when we did an FET, we got another nurse. I was okay with that - but I did have to communicate to the practice I felt that nurse could be better with responding/communicating to me and turning around schedules faster.
Describe your experience with Bethesda Fertility Center.
This clinic is great, they are on time most all the time, only have had to wait occasionally. It's private and you feel comfortable going in. They have made it very spa like so you do not feel it's so doc office like. The one weakness, which I understand, is that they are not on an electronic medical record, so you do not get to see your results online, do not have appt reminders electronically - that is something to get used to.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
All based on insurance coverage! This is hard to describe, but the IUI were about $350 (plus meds). IVF 'package' was competitively priced and offered small discount for pay in full.
Describe Kasey Reynolds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
She encouraged 1 (as did embryologist) the first time - as they said it was beautiful. that failed, so she was ok with 2 next time.
What specific things went wrong at Bethesda Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Bethesda Fertility Center.
Just a delay in some ordering of drugs. They were not immediate, but it's confusing when you have several mail order and one local pharmacy for the patient to keep it straight, so it is nice when they are on top of it.
10
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
9
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
7
NPS
4
Age 31
2 IUI
Male Factor
PCOS
Tubal Blockage
European
Income $100K - $199K
Accountant
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Kasey Reynolds] takes the time to explain the risks and connected me with a trusted specialty doctor for my damaged tube surgery... I have two surgeries last year to remove scar tissue and one damaged fallopian tube...Interactions with her can seem impersonal at times when they are busy and she was quick to suggest IVF after my surgeries...Very caring and passionate about what she does as a fertility doctor...
One nurse [at Bethesda Fertility Center] told me very coldly, after our three month break, we were no longer patients...and that I needed to go to my gynecologist for testing on why I became unexpectedly dizzy and fell. Another nurse, office manager and Dr. Reynolds all reached out to me to apologize for the comment. However, they discounted it saying she did not mean it that way...IUI was $400/each, ovulation trigger shots were $100, IVF was going to be appx. $8,000/each.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Very caring and passionate about what she does as a fertility doctor. She takes the time to explain the risks and connected me with a trusted specialty doctor for my damaged tube surgery. Interactions with her can seem impersonal at times when they are busy and she was quick to suggest IVF after my surgeries. This was not the intent or my expectation, per previous discussions, as based on the results of my 1st surgery I was told we would be able to continue with IUI with more success.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Ask for THEIR practices' success rates not the general medical success rates which are quoted
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
I loved Dr. Kasey Reynolds as my fertility doctor. However, I feel like this clinic may be overwhelmed with too many patients which made me feel more like a number than a human most of the time. I have two surgeries last year to remove scar tissue and one damaged fallopian tube. Afterwards, they seemed too quick to suggest IVF in my opinion. Office staff actually told me I was no longer a patient after taking a 3 month break...
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
Average dose of Letrozole was prescribed to help me ovulation consistently month-to-month initially. This was bumped up slightly prior to my first IUI. After the surgeries and my two failed IUIs, she wanted to prescribe me clomid over July 4th weekend although my insurance would not pay for it. Later I found out that it would have only been a few bucks out of pocket AFTER countless hours on the phone with the insurance company vs. doctors vs. pharmacy battles and ending up missing that cycle's opportunity. That is when we decided to take our break.
Describe your experience with the nursing staff at Bethesda Fertility Center.
One nurse told me very coldly, after our three month break, we were no longer patients...and that I needed to go to my gynecologist for testing on why I became unexpectedly dizzy and fell. Another nurse, office manager and Dr. Reynolds all reached out to me to apologize for the comment. However, they discounted it saying she did not mean it that way.
Describe your experience with Bethesda Fertility Center.
Weaknesses: can treat you like a number, do not have a support system aligned with the clinic like others in the area do, quote medical success rates instead of their own practices' success rate, some nurses can be rude and cold in their tones and words Strengths: very passionate doctor Dr. Reynolds, loves what she does, willing to take a few extra minutes to comfort you after hearing bad news, will refer to you the best trusted docs she knows if additional surgeries are needed
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
IUI was $400/each, ovulation trigger shots were $100, IVF was going to be appx. $8,000/each. I have no insurance coverage for fertility specific care.
Describe Kasey Reynolds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
No preferences. She stated the facts as black and white with statistics.
What specific things went wrong at Bethesda Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Bethesda Fertility Center.
They did not tell me that the clomid would only cost a few dollars out of pocket, if necessary, which resulted in me missing that cycle's window.
7
Doctor
Kasey Reynolds
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
4
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unknown Success
NPS
8
NPS
5
Age 38 - 39
4 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Consultant
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
I have a tremendous amount of respect for Dr. Thie. I am confident that she wants the best for us. Before my first egg retrieval, she actually called my cell phone the night before to leave a message of encouragement in light of my estradiol results and to let me know that she was thinking of me. This is one case where bedside manner is really important given the emotional strain of infertility. That said, as a DOR patient, I am not always sure she is up on the latest treatment or protocol options.
They tried to charge for for traditional egg fertilization as well as for ICSI and I caught this. I asked if we could continue to try to get pregnant in our own during estrogen priming and was told yes, but later learned the Cetrotide I was taking could end a pregnancy if one had started (I would have abstained knowing this). They called me twice to tell me my IVF was unsuccessful and did not realize they had already called. I did not receive a report on day 3 from the embryologist as expected and went to transfer with no information. Again, this was all the Bethesda Fertility Clinic, not Dr. Thie's private practice. The nurses I rated so favorably were from her private practice, where I usually go. I would not Rae the Bethesda Fertility Center's nurses so highly.
How was your experience with Jennifer Thie at Bethesda Fertility Center?
I have a tremendous amount of respect for Dr. Thie. I am confident that she wants the best for us. Before my first egg retrieval, she actually called my cell phone the night before to leave a message of encouragement in light of my estradiol results and to let me know that she was thinking of me. This is one case where bedside manner is really important given the emotional strain of infertility. That said, as a DOR patient, I am not always sure she is up on the latest treatment or protocol options.
What's one piece of advice would you give a prospective patient of Jennifer Thie at Bethesda Fertility Center?
Be prepared to wait and call the clinic to see if they are on time or not. If you don't want to wait to see your doctor, she is the wrong one. However, you are waiting because she gives each patient the time needed and will do the same with you.
During treatment, were you treated like a number or a human with Jennifer Thie at Bethesda Fertility Center?
The entire staff knows my name (incidentally, I go to Dr. Thie's private practice, she only does IVF retrieval and transfer at the Bethesda Fertility Center, and I would answer closer to a number for them). Dr. Thie listens to my questions, has an open mind, and spends time with me.
Describe your experience with the nursing staff at Bethesda Fertility Center.
Their empathy and experience. The head nurse, Cindy, is exceptional.
What specific things went wrong at Bethesda Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Bethesda Fertility Center.
They tried to charge for for traditional egg fertilization as well as for ICSI and I caught this. I asked if we could continue to try to get pregnant in our own during estrogen priming and was told yes, but later learned the Cetrotide I was taking could end a pregnancy if one had started (I would have abstained knowing this). They called me twice to tell me my IVF was unsuccessful and did not realize they had already called. I did not receive a report on day 3 from the embryologist as expected and went to transfer with no information. Again, this was all the Bethesda Fertility Clinic, not Dr. Thie's private practice. The nurses I rated so favorably were from her private practice, where I usually go. I would not Rae the Bethesda Fertility Center's nurses so highly.
8
Doctor
Jennifer Thie
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
8
Age 28
1 Fertility Medications
Male Factor
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She [Dr. Robertshaw] is a very compassionate doctor with great bed side manner. Also, takes the time to ask questions and explains things . Also, very receptive to emails and responses are quick. She details the plan, provides treatment options, without trying to steer one way or the other...She also provides treatment options and doesn’t try to push straight to one set type of treatment. Her level of care is great too, shows confide in finding a solution. For us it’s 2ndary infertility, MFi, so trying to make the pieces of the puzzle fit again to be able to conceive.
Compassionate and good communication. Also flexible I need certain hours for ultrasounds for monitoring and they [Bethesda Fertility Center] worked around my work schedule to accommodate. Also, get back with you for your results quickly without having to follow up yourself...So far with all diagnostic work and one round of femara and trigger after insurance $1,000. I believe cost of ivf is between $10,000-20,000
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
So far everything has been great. Questions are answered each step of the way by her. She also provides treatment options and doesn’t try to push straight to one set type of treatment. Her level of care is great too, shows confide in finding a solution. For us it’s 2ndary infertility, MFi, so trying to make the pieces of the puzzle fit again to be able to conceive.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Just Ask lots of questions
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She is a very compassionate doctor with great bed side manner. Also, takes the time to ask questions and explains things . Also, very receptive to emails and responses are quick. She details the plan, provides treatment options, without trying to steer one way or the other.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
So far diagnostic work and timed intercourse with femara. Results: so far ovulated but no bro yet.
Describe your experience with the nursing staff at Bethesda Fertility Center.
Great and compassionate
Describe your experience with Bethesda Fertility Center.
Compassionate and good communication. Also flexible I need certain hours for ultrasounds for monitoring and they worked around my work schedule to accommodate. Also, get back with you for your results quickly without having to follow up yourself.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
So far with all diagnostic work and one round of femara and trigger after insurance $1,000. I believe cost of ivf is between $10,000-20,000
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
We have not gotten to that point but did discuss the risks of both options.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
4
Age 30 - 31
2 IVF
Male Factor
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Unsuccessful
First cycle [with Dr. Isela Robertshaw]- fresh transfer with ICSI - hyperstimulated with 50+eggs, two day 3 embryos transferred Second cycle- frozen transfer with ICSI, hyperstimulated 50+ eggs, two day 3 transferred...Great bedside manner, you really felt like she was on your team and felt everything you were feeling...I feel like she didn’t adjust enough after the 1st failed cycle. I feel like the second was rushed. I don’t think my meds were lowered enough. Each cycle I hyperstimulated. I believe the high number of eggs really effected the quality of them.
[Billing at Bethesda Fertility Center is a] major weakness. We would pay monthly and she would forget we paid. Price kept changing. They also seem very unorganized. But their major strength is their nurses!!!! So wonderful. Their waiting room was always jammed packed...Nurses here are AMAZING expeciialy heather. Heather was so warm and compassionate and the best at explaining everything.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Her bedside manner is a big strength of hers but I feel like she didn’t adjust enough after the 1st failed cycle. I feel like the second was rushed. I don’t think my meds were lowered enough. Each cycle I hyperstimulated. I believe the high number of eggs really effected the quality of them.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Make sure you speak up and voice any concerns or confusion. Also make sure you are clear on all instructions before heading into your trigger. Don’t feel bad for calling after hours even if they make it seem like you are a hassle.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Great bedside manner, you really felt like she was on your team and felt everything you were feeling
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
First cycle- fresh transfer with ICSI - hyperstimulated with 50+eggs, two day 3 embryos transferred Second cycle- frozen transfer with ICSI, hyperstimulated 50+ eggs, two day 3 transferred
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Heather! )
Nurses here are AMAZING expeciialy heather. Heather was so warm and compassionate and the best at explaining everything.
Describe your experience with Bethesda Fertility Center.
BILLER!!!!!!!! Is their major weakness. We would pay monthly and she would forget we paid. Price kept changing. They also seem very unorganized. But their major strength is their nurses!!!! So wonderful. Their waiting room was always jammed packed.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
16,000 for once cycle
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
I pushed for multiple and I’m glad I did even though the outcome was negative. She is really into only transferring one.
9
Doctor
Isela Robertshaw
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
4
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 28 - 29
1 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
First she [Kasey Reynolds] had me take birth control pills for 4 months to get my estrogen levels up. Then we started Menopur injections. The first round I responded too well and had too many mature eggs. Next we decided to try another round of injections but a lower dosage.... Very energetic and enthusiastic. Talks fast but tries to explan everything thoroughly. Clearly a busy doctor but takes the time to answer questions and be relational. When our first round of treatment was unsuccessful she was helpful in laying out all other possible options.
Great professional staff [at Bethesda Fertility Ctr]. Open on Saturdays which is very helpful. They use an app for sending messages which makes communication easy. Once I sent a message and didn't get an answer for a couple days, but the receptionist was able to see the message I sent to the doctor and she was able to help me.... Once I had to go in for an ultrasound on a Saturday and another doctor, not Dr Reynolds, examined me. She didn't communicate with me after the appointment about how much Menopur to take. The following day she did message me but her instructions were not appropriate and it resulted in my body overstimulating.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Very energetic and enthusiastic. Talks fast but tries to explan everything thoroughly. Clearly a busy doctor but takes the time to answer questions and be relational. When our first round of treatment was unsuccessful she was helpful in laying out all other possible options.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Ask lots of questions and don't be afraid to message her on the app. She will respond.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
Very warm and friendly towards me and my husband. Made us feel like she really cared about us and wanted to do everything she could to help us get pregnant.
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
First she had me take birth control pills for 4 months to get my estrogen levels up. Then we started Menopur injections. The first round I responded too well and had too many mature eggs. Next we decided to try another round of injections but a lower dosage.
Describe your experience with the nursing staff at Bethesda Fertility Center.
The nurses were very sweet and caring. Good at explaining how to take injections.
Describe your experience with Bethesda Fertility Center.
Great professional staff. Open on Saturdays which is very helpful. They use an app for sending messages which makes communication easy. Once I sent a message and didn't get an answer for a couple days, but the receptionist was able to see the message I sent to the doctor and she was able to help me.
What specific things went wrong at Bethesda Fertility Center?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Bethesda Fertility Center.
Once I had to go in for an ultrasound on a Saturday and another doctor, not Dr Reynolds, examined me. She didn't communicate with me after the appointment about how much Menopur to take. The following day she did message me but her instructions were not appropriate and it resulted in my body overstimulating.
10
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 42 - 43
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
Accountant
1st of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Reynolds is friendly and puts you at ease quickly. She is knowledgeable and helps you do understand exactly what the treatment is going to be. She would sit with us to explain what is going on and she had a positive attitude towards our goals.... Dr. Reynolds is efficient and knowledgeable, but also friendly and funny and puts you at ease. I had to leave the clinic because Bethesda does not do frozen donor egg transfers and I miss her!
Strengths: Dr. Reynolds is great, great clinic atmosphere, they conducted a 2 hour IVF class when we were first started IVF, which was so helpful. Weaknesses: The lab [Bethesda Fertility Center] only does fresh donor egg transfers and we wanted to do frozen so we had to move to a new clinic. I was sad to leave them.... The nurses were great! They were friendly and compassionate but also knowledgeable and got back to me quickly.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds is friendly and puts you at ease quickly. She is knowledgeable and helps you do understand exactly what the treatment is going to be. She would sit with us to explain what is going on and she had a positive attitude towards our goals.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
She is great, so make sure you request her as your doctor if you are going to Bethesda Fertility Clinic.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
Dr. Reynolds is efficient and knowledgeable, but also friendly and funny and puts you at ease. I had to leave the clinic because Bethesda does not do frozen donor egg transfers and I miss her!
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
I do not remember these, as they occurred in 2016- and first half of 2017
Describe your experience with the nursing staff at Bethesda Fertility Center.
The nurses were great! They were friendly and compassionate but also knowledgeable and got back to me quickly.
Describe your experience with Bethesda Fertility Center.
Strengths: Dr. Reynolds is great, great clinic atmosphere, they conducted a 2 hour IVF class when we were first started IVF, which was so helpful. Weaknesses: The lab only does fresh donor egg transfers and we wanted to do frozen so we had to move to a new clinic. I was sad to leave them.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
The one IVF cycle I did I actually won via a raffle with the clinic! (Too bad it didn't work). The IUI's and other procedures I think cost around 3-4K total, since my insurance covered a lot of it.
Describe Kasey Reynolds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
I do know know Dr. Reynold's approach to multiple embryo transfers. She only did IUI's for me.
10
Doctor
Kasey Reynolds
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
10
Age 32 - 35
1 IVF
Diminished Ovarian Reserve
Tubal Blockage
Black or African-American
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Reynolds] took the time to speak with me and help me understand the process and never rushed me through any meetings or exams...She was extremely knowledgeable and professional. Didn’t set high expectations just in case something didn’t work out. Very easy to get a hold of if I had any questions. She walked me through the whole process and made sure we understood every part and let us ask questions as needed...
[at Bethesda Fertility Center] Everything done in house and very professional. The lab is on the same floor and you are able to meet the lab personnel and the Dr who combines the egg and sperm. They give you daily updates on how your embryos are doing and what grade they are...I could go in for monitoring at times that were convenient for me...
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
She was extremely knowledgeable and professional. Didn’t set high expectations just in case something didn’t work out. Very easy to get a hold of if I had any questions. She walked me through the whole process and made sure we understood every part and let us ask questions as needed.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Be honest with you worries and fears. Always ask questions
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
She took the time to speak with me and help me understand the process and never rushed me through any meetings or exams
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
Started with birth control for the first two weeks and then went on Lupron shots. After that it was a mixture or lupron shot and shots to grow the follicles. Then a shot to make the eggs release followed up with progesterone shots through 11 weeks.
Describe your experience with Bethesda Fertility Center.
Everything done in house and very professional. The lab is on the same floor and you are able to meet the lab personnel and the Dr who combines the egg and sperm. They give you daily updates on how your embryos are doing and what grade they are.
Describe your experience with your monitoring appointments at Bethesda Fertility Center.
I could go in for monitoring at times that were convenient for me. They says they would pick
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
I don’t remember $5000-$10000
Describe Kasey Reynolds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
None
10
Doctor
Kasey Reynolds
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 28 - 29
3 IUI
1 IVF
Male Factor
PCOS
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Protocol with Dr. Isela Robertshaw] First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob...She was kind, energetic and always so positive... Polite and professional. She always knew every answer to every question. I would see her again if we decide to do it again. I have already suggested to a friend to go to Bethesda
they had payment plans [at Bethesda Fertility Center]...No weaknesses. Highly suggest to anyone wanting to take this step. Professional and polite. Gave you all the information you need and allowed you to make decisions with suggestions along the way. Always available...First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her [Dr. Robertshaw's] suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
She was amazing. I highly suggest seeing her. Polite and professional. She always knew every answer to every question. I would see her again if we decide to do it again. I have already suggested to a friend to go to Bethesda.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Be prepared for anything. Relax she knows what she is doing. Give her all your trust
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She was kind, energetic and always so positive
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Tracey and liz)
Polite and professional
Describe your experience with Bethesda Fertility Center.
No weaknesses. Highly suggest to anyone wanting to take this step. Professional and polite. Gave you all the information you need and allowed you to make decisions with suggestions along the way. Always available
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
I was lucky to have great insurance that helped pay. Otherwise they had payment plans
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
She gave me the option
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
10
NPS
10
Age 28
Anovulation
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
been challenging finding days when Dr Reynolds is in for my next appointment...She's very nice. I've only met with her once so far...She's young and energetic. Easy to talk to. Friendly and warm personality. Helpful. Good at explaining things. Talks fast but willing to explain things again....she was honest and hopeful. She told me with my issues it might take time, but it wouldn't be impossible for me to get pregnant. She was recommended to me by my obgyn. Excited to go back to see her.
been challenging finding days when Dr Reynolds is in for my next appointment. The office [Bethesda Fertility Center] is 45 minutes away, but thev staff has been helpful when I've tried to schedule another appointment. They also let me wait until all my test results are in to come back for a followup, that way I don't have to pay for extra visits...The day I was there seemed to be a busy hectic day for the office staff. Everyone was running around, but the nurses acted calm when taking my blood.
How was your experience with Kasey Reynolds at Bethesda Fertility Center?
She's young and energetic. Easy to talk to. Friendly and warm personality. Helpful. Good at explaining things. Talks fast but willing to explain things again. I've only seen her once so far but she was honest and hopeful. She told me with my issues it might take time, but it wouldn't be impossible for me to get pregnant. She was recommended to me by my obgyn. Excited to go back to see her.
What's one piece of advice would you give a prospective patient of Kasey Reynolds at Bethesda Fertility Center?
Ask questions. She talks fast.
During treatment, were you treated like a number or a human with Kasey Reynolds at Bethesda Fertility Center?
She's very nice. I've only met with her once so far. Talked very fast but explains things well!
Describe the protocols Kasey Reynolds used in your cycles at Bethesda Fertility Center and their degree of success.
None yet
Describe your experience with the nursing staff at Bethesda Fertility Center.
Nice!
Describe your experience with Bethesda Fertility Center.
Its hard to say because I've only been there once. The day I was there seemed to be a busy hectic day for the office staff. Everyone was running around, but the nurses acted calm when taking my blood. Is been challenging finding days when Dr Reynolds is in for my next appointment. The office is 45 minutes away, but thev staff has been helpful when I've tried to schedule another appointment. They also let me wait until all my test results are in to come back for a followup, that way I don't have to pay for extra visits.
Describe the costs associated with your care under Kasey Reynolds at Bethesda Fertility Center.
Haven't got bills yet
10
Doctor
Kasey Reynolds
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
10
NPS
9
Age 35 - 36
1 IVF
1 Embryo Freezing
Unexplained
Income $200K - $499K
Accountant
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Robertshaw is a great listener, seeks to understand any/all symptoms to help discuss treatment options. She takes the time to answer all questions and is candid in her responses and opinions. She took the burden of stressing about infertility off of my shoulders, and I truly trusted that I was in good hands with her recommended treatment.
Nursing staff [at Bethesda Fertility Center] was very attentive and gave the feeling that they were personally invested in your success.... Great staff, very friendly and helpful. Walking through the financing with someone that knew the details was great. The only con was that sometimes appointment wait times were long (~15-20 min), as they prioritize the IVF and IUI patients given the urgent needs that they have during their cycles.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Dr Robertshaw is a great listener, seeks to understand any/all symptoms to help discuss treatment options. She takes the time to answer all questions and is candid in her responses and opinions. She took the burden of stressing about infertility off of my shoulders, and I truly trusted that I was in good hands with her recommended treatment.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Personally called to check up on me, I never felt rushed, very empathetic and thorough with every appointment.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Deanna)
Nursing staff was very attentive and gave the feeling that they were personally invested in your success.
Describe your experience with Bethesda Fertility Center.
Great staff, very friendly and helpful. Walking through the financing with someone that knew the details was great. The only con was that sometimes appointment wait times were long (~15-20 min), as they prioritize the IVF and IUI patients given the urgent needs that they have during their cycles.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
IUI and IVF procedures, embryo freezing, monitoring ultrasounds, doctor visits, blood work.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
She did not want to transfer more than 2 embryos, which is what we ended up doing. If PGS had been used, she prefers to transfer only 1 to minimize risk but is open to patient input.
10
Doctor
Isela Robertshaw
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Bethesda Fertility Center
Cincinnati
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5