Borgess

Kalamazoo
1535 Gull Road
Kalamazoo, MI 49048
(269) 226-5927
On a scale from 0-10, how likely are you to recommend Borgess to a friend?
Don't recommend: 100%4
1 assessment
  • 0% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 100% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
3
Average Doctor Score
1 doctor
1 assessment
4
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
4
This office is an OBGYN, so be prepared to see lots of pregnant ladies on your visit...Any time my husband or I had a test done, no one [from Borgess Women's Health] would call with results, and I would end up calling multiple times. When I changed doctors, I requested my records sent over and they didn't in time for the appointment even though they said they would be there in time.
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Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
4
During treatment, were you treated like a number or a human with Rajiv Rangrass at Borgess?
I told the doctor a lot about my life, my husband's life, our medical histories, and our family histories. I did not feel that he reacted to or addressed several of the things I told him to make me feel that they could or could not be contributing factors. Upon asking if things like lifestyle and diet changes could help, he would tell me that this was not his area of expertise. His expertise is in facts and statistics.
Describe your experience with the nursing staff.
I don't recall the nurses discussing much with me. Primarily they would ask form questions and take notes, but not provide feedback. On one visit a doctor in training (resident) did my overview. It was her first day, and infertility was not her specialty. This wasn't terrible, as I want people to learn, but It was unexpected.
What specific things went wrong at Borgess?
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with Rajiv Rangrass at Borgess?
He is straight forward and to the point. I feel that he didn't want my husband and I too be overwhelmed with info on a plan until we waited several months of trying. He records his notes by uses a tape recorder, which I liked, because I got to hear what he felt was important to note and ask questions.
What's one piece of advice would you give a prospective patient of Rajiv Rangrass at Borgess?
This office is an OBGYN, so be prepared to see lots of pregnant ladies on your visit. Dr Rangrass is admittedly not interested in discussing nutrition, homeopathic possibilities, or possible approaches that could supplement the clomid, IUI, etc.
3
Doctor
Rajiv Rangrass
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Borgess
Kalamazoo
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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