Rated 4
Don't recommend: 100%4
0% strongly recommend
1 review
Operations
4
4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
2
2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
4
4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
6
6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
4
4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

This clinic has 1 office

Kalamazoo
1535 Gull Road
Kalamazoo, MI 49048
(269) 226-5927

1 patient review filtered by:

2014 - 2015, Unsuccessful
NPS
3
NPS
4
Age 34 - 35
European
Income $200K - $499K
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Upon asking if things like lifestyle and diet changes could help, he [Dr. Rangrass] would tell me that this was not his area of expertise. His expertise is in facts and statistics...He is straight forward and to the point. I feel that he didn't want my husband and I too be overwhelmed with info on a plan until we waited several months of trying.
This office is an OBGYN, so be prepared to see lots of pregnant ladies on your visit...Any time my husband or I had a test done, no one [from Borgess Women's Health] would call with results, and I would end up calling multiple times. When I changed doctors, I requested my records sent over and they didn't in time for the appointment even though they said they would be there in time.
How was your experience with Rajiv Rangrass at Borgess?
He is straight forward and to the point. I feel that he didn't want my husband and I too be overwhelmed with info on a plan until we waited several months of trying. He records his notes by uses a tape recorder, which I liked, because I got to hear what he felt was important to note and ask questions.
What's one piece of advice would you give a prospective patient of Rajiv Rangrass at Borgess?
This office is an OBGYN, so be prepared to see lots of pregnant ladies on your visit. Dr Rangrass is admittedly not interested in discussing nutrition, homeopathic possibilities, or possible approaches that could supplement the clomid, IUI, etc.
During treatment, were you treated like a number or a human with Rajiv Rangrass at Borgess?
I told the doctor a lot about my life, my husband's life, our medical histories, and our family histories. I did not feel that he reacted to or addressed several of the things I told him to make me feel that they could or could not be contributing factors. Upon asking if things like lifestyle and diet changes could help, he would tell me that this was not his area of expertise. His expertise is in facts and statistics.
Describe your experience with the nursing staff at Borgess.
I don't recall the nurses discussing much with me. Primarily they would ask form questions and take notes, but not provide feedback. On one visit a doctor in training (resident) did my overview. It was her first day, and infertility was not her specialty. This wasn't terrible, as I want people to learn, but It was unexpected.
What specific things went wrong at Borgess?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Borgess.
There was not a private area at the lab for my husband to provide a sperm sample. This was not described clearly, and it was a really uncomfortable experience for him to drop off the sample. The first time it was a bad sample, which they think could have been due to wait time to have it in. Any time my husband or I had a test done, no one would call with results, and I would end up calling multiple times. When I changed doctors, I requested my records sent over and they didn't in time for the appointment even though they said they would be there in time.
3
Doctor
Rajiv Rangrass
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
4
Clinic
Borgess
Kalamazoo
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5