Boston IVF (formerly IVF of NE)

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Boston
800 Washington St
Boston, MA 02111
888 300-2483
Boston IVF - Syracuse Fertility Center
5792 Widewaters Parkway
Syracuse, NY 13214
3157033050
Brighton
736 Cambridge Street
Boston, MA 02135
888 300-2483
Brookline
1 Brookline Place
Brookline, MA 02445
(617) 735-9000
Cambridge
330 Mt Auburn St
Cambridge, MA 02138
888 300-2483
Cape Cod
134 Ansel Hallett Road
West Yarmouth, MA 02673
(617) 793-1100
Danvers
480 Maple Street
Danvers, MA 01923
(888) 300-2483
Foxboro
18 Washington Street
Foxboro, MA 02035
(401) 369-7822
Framingham
115 Lincoln Street
Framingham, MA 01702
888 300-2483
Middletown
850 Aquidneck Road
Middletown, RI 02842
401.369.7822
Milford
14 Prospect Street
Milford, Massachusetts 01757
(888) 300-2483
Nantucket
57 Prospect Street
Nantucket, MA 02554
(888) 300-2483
Providence
49 Seekonk Street
Providence, RI 02906
401.369.7822
Rye
1245 Washington Road
Rye, NH 03870
(877) 858-2483
South Portland
778 Main Street, Suite 2
South Portland, ME 04106
(207) 358-7600
South Shore
2300 Crown Colony Drive
Quincy, MA 02169
(617) 793-1100
Stoneham
2 Main Street
Stoneham, MA 02180
(888) 300-2483
Waltham
130 Second Avenue
Waltham, MA 02451
(781) 434-6500
Worcester
338 Plantation Street
Worcester, MA 01605
(508) 751-8050
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On a scale from 0-10, how likely are you to recommend Boston IVF (formerly IVF of NE) to a friend?
Strongly recommend: 66%Neutral: 18%Don't recommend: 16%8.4
142 assessments
  • 66% Strongly recommend (9-10)
  • 18% Neutral (7-8)
  • 16% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
2,791
Annual Cycles National Avg.
344
142 assessments
10
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
?
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
They [doctors at Boston IVF] insisted on a single transfer, it's common practice in this clinic and they have high success rates with it. While I would have rather transferred 2 embryos to start, the risks with multiples in pregnancy was enough that I didn't argue it, and we had a successful single transfer...They are an extremely compassionate and educated group of people. They are a timely clinic, I never waited around past my appointment time.
+ Read more
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
They are an extremely compassionate and educated group of people. They are a timely clinic, I never waited around past my appointment time. With that said, if I was there early they could usually get me in sooner, or the one time I was late they didn't make me reschedule, told me they would see me when I got there and to drive safe, and they did in fact see me within 15 minutes after I showed up late. I just can't say enough good things about this clinic.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
He was very thorough in looking through an extensive medical record and breaking it down as to where all my information put me, he answered all my questions honestly but with care and hope. He helped me feel better about my situation by being direct and informed about my diagnosis of unexplained infertility and what my specific history meant for this. I had previously been told by doctors that nothing was wrong, that recurrent miscarriage just happens and to keep trying which just seemed so unrealistic and inhuman to say, Dr. Penzias recognized what had been been happening right away as a problem and concern, he found me a solution and provided hope with a very uncertain condition.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Ashley?)
I didn't see a nurse often. I saw more medical assistants and sonographers than anybody during my cycle. They were all great and I never had to wait around, my appointment times were always met or even early if I was there early.
How was your experience with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
He was very educated and informed, and able to explain things without going over your head when he talks. I personally appreciate somebody who is very honest, so Dr. Penzias was a great doctor for me. He's very straight forward if you ask him a question and confident in his responses, when your dealing with infertility at first you usually come across doctors that don't know much about it, so it was comforting for me to not hear any hesitation when he spoke. By breaking down my personal experiences with my diagnosis of unexplained infertility, he was able to say with confidence that IVF could be a good solution for me and he was correct. I could never thank him enough.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Listen to what he's saying when he discusses your condition with you.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I've had one IVF cycle, and I am currently 8 months pregnant with my first child. IVF was determined to be the best course of action, I previously had lost 5 pregnancies over 2 years, giving me a diagnosis of recurrent pregnancy loss and unexplained infertility. I had no issues getting pregnant, but could not carry past 6 weeks. I was given progesterone to help maintain the pregnancy until 11 weeks gestation. Ovidrel was the drug used to cause ovulation. Menopur with gonal-f were used during egg stimulation producing 14 eggs in total.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF (formerly IVF of NE).
My insurance covered the cost of most of it.
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
They insisted on a single transfer, it's common practice in this clinic and they have high success rates with it. While I would have rather transferred 2 embryos to start, the risks with multiples in pregnancy was enough that I didn't argue it, and we had a successful single transfer.
10
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Uterine Fibroids
8
Boston IVF is a large fertility center with several locations, though only one (or a few?) do surgeries. Some folks don't love that it feels like a factory and that it may never be your own doctor doing your retrievals, transfers. etc. Personally I love the clinic and after about a month of understanding their whole system I settled into a good routine with them and knew who to call when for what. One benefit of using such a large IVF-only clinic is that they are open 7 days a week no matter what.
+ Read more
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Uterine Fibroids
8
Describe your experience with Boston IVF (formerly IVF of NE).
Boston IVF is a large fertility center with several locations, though only one (or a few?) do surgeries. Some folks don't love that it feels like a factory and that it may never be your own doctor doing your retrievals, transfers. etc. Personally I love the clinic and after about a month of understanding their whole system I settled into a good routine with them and knew who to call when for what. One benefit of using such a large IVF-only clinic is that they are open 7 days a week no matter what. You can schedule your labs and ultrasounds before work. Your results are posted on the patient portal within a few hours and your main nurse (or very occasionally doctor if it's bigger news that might involve a decision) calls you. I am in and out of appointments in minutes and the majority of the staff including phlebotomists are wonderful and get to know you once you've become a frequent flyer.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF (formerly IVF of NE)?
Dr. Riley knows his stuff, and also knows I am a scientist who understands the background research and statistics. It took us a couple of tries to fully understand one another's styles but once we did we had a great report and he is always well-prepared having reviewed my particular history and needs, and willing to listen carefully to any of my questions. We joke around and I now never leave without feeling like we have fully discussed everything I had hoped to and that he has tailored his answers and advice to my situation.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE).
My primary nurse (and former primary nurse) have been wonderful in just about every way. Occasionally when someone else has filled in there has been some confusion where they are telling me something different than what I understood from my primary nurse and doctor.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Provided conflicting information
How was your experience with David Ryley at Boston IVF (formerly IVF of NE)?
Dr. Riley knows his stuff, and also knows I am a scientist who understands the background research and statistics. It took us a couple of tries to fully understand one another's styles but once we did we had a great report and he is always well-prepared having reviewed my particular history and needs, and willing to listen carefully to any of my questions. We joke around and I now never leave without feeling like we have fully discussed everything I had hoped to and that he has tailored his answers and advice to my situation.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
Try to self-reflect ahead of time on your needs and what you are hoping to get out of any particular appointment, and make sure you can clearly express those. He seems very willing to adapt his general style to fit those so you can have the best, most informed experience possible.
Describe the protocols David Ryley used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Dr. Riley is an award-winning Medical Professor with Harvard Medical School, and up to date on all relevant research. He explains the stats and rationalization for each protocol and step suggested, but I never feel like he wouldn't consider other options if I requested them and they were within the range of approaches he feels are medically appropriate. GIven my age (41 when I started IVF) and not great numbers, we started with an aggressive cycle of estrogen priming, Gonal-F, Medipur, and Cetrotide, along with Ovidril to trigger. The first cycle could have been worse but we decided to change things by trying low dose HcG in place of the medipur. This cycle worked better. For the third we decided why mess with what had worked about as well as we could have expected so we kept it the same, but it went very poorly. Given my age it seems this is not uncommon. If I do another cycle we will try a Lupron Flare protocol, which he figured has about a 50/50 chance of working better but we can't know until we try. I had the option of sticking to the prior plan if I wanted to. We also always have a plan in place for how many embryos to transfer and on which day (as I'm doing fresh cycles) ahead of time. For example, if I have less than four embryos on Day 1 the plan would be to transfer two-three on Day 3. If I have four or more we go to day 5 and transfer 2, and freeze the others if I get more (so far I haven't). If I have extras I have elected to do PGS testing, but I can change my mind at any point if I choose not to. (Though I have given a deposit.)
Describe the costs associated with your care under David Ryley at Boston IVF (formerly IVF of NE).
Massachusetts is extremely lucky to require some infertility coverage through insurance, though policies can vary. To date then, there have been relatively few costs (PGS testing deposit was the main one) but as I may be aging out of my current insurance, I assume the numbers will be similar to those at other big clinics around the country. I have not yet done all the pricing but I am sure it is available.
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
He bases his suggestions on the statistics available for patient's ages and numbers. So for someone like me over 41 with not great hormone levels, an SET is not recommended. The stats of having multiples with multiple untested embryos are so small, and the risk of trying to freeze, test, and thaw the only extra one or two embryos doesn't seem worth it. That said, and I have asked, if I preferred to only do an SET he would.
8
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
33
Treated
2013
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve
9
The clinic policy [at Boston IVF] was eSET if patient was under 35 and first IVF cycle, so we followed that recommendation for our first transfer...Being at the big clinic was far less personal, but they were organized and usually running on time. For egg retrieval and transfer, you had the doctor that was on that day, not necessarily your usual doctor, so I saw several doctors over my course of care.
+ Read more
Age
33
Treated
2013
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Boston IVF (formerly IVF of NE).
I liked that they had early morning appointments for monitoring (starting at 6:45am). The front office staff was always nice. I did most of my cycle monitoring at the South Shore clinic, but weekend monitoring and all procedures were done at the main location in Waltham. Being at the big clinic was far less personal, but they were organized and usually running on time. For egg retrieval and transfer, you had the doctor that was on that day, not necessarily your usual doctor, so I saw several doctors over my course of care. I didn't mind this, I liked the additional perspective on my cycles and they all seemed to be on the same page as far as treatment recommendations. I liked that they had a no-children allowed policy for their clinic waiting rooms.
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF (formerly IVF of NE)?
I felt like Dr. Zimon really listened to me and took my concerns seriously. I had already done several rounds of treatment before starting with her, so she respected that I knew what I was talking about and had experience. I never felt rushed at my appointments. Getting bloodwork and ultrasounds done, it was easy to feel more like a 'number' just due to the sheer number of patients they saw at my clinic, but Dr. Zimon was very personable.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Karen)
I loved Karen. She was kind and loving and compassionate. She had been through infertility treatments herself, so her empathy was strong.
How was your experience with Alison Zimon at Boston IVF (formerly IVF of NE)?
I came to Dr. Zimon after already being treated by another doctor in another state. I wasn't new to infertility or treatments, so we hit the ground running. We had some insurance hoops to jump through (like trying IUI one more time) and she was patient through all that. She explained everything we needed to know about IVF, the risks, the benefits, and the odds of it working for us. She was cautious going into our first cycle (maybe too cautious) and we found out I was a poor responder to meds. She was open to adjusting my protocol and she was open to trying different things. I met with her several times and she always listened to my concerns and took the time to answer all my questions. She did my first egg retrieval, and we only had one egg retrieved, but she took the time to talk to me about everything and called me personally when that egg didn't fertilize. She celebrated with me when we had successes and shared my disappointment with failed cycles. I felt like she was a good balance between honest and direct but also compassionate. We ultimately ended up with twins after our third retrieval and second transfer, so I'm glad she was willing to try different protocols until we found what worked.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF (formerly IVF of NE)?
Come to appointments prepared with a list of questions and be ready to take notes. It can be a lot of information at once.
Describe the protocols Alison Zimon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
First cycle: antagonist protocol. Started low and slow, very little response to meds (Bravelle and Menopur). Tried upping the dosage, with some response. I have some symptoms of PCOS, so I think she was worried I would over-stim, but since I have DOR, that wasn't an issue. Only 1 egg was retrieved and it didn't fertilize, so nothing to transfer that round. Second cycle: no birth control pills taken prior to cycle start, since I was over-suppressed. Switched to an estrogen priming protocol with much better response and upped my dosage of Bravelle, continued Menopur. 8 eggs were retrieved, 5 fertilized. Elective single embryo transfer on day 5, 2 embryos were frozen. Negative pregnancy test. Third cycle: Dr. Zimon recommended another fresh cycle, so we left 2 embryos frozen and did the EPP again. My dose of Bravelle was upped again, I think to the max recommended dose. 6 eggs were retrieved, 4 mature, 2 fertilized. Dr. Zimon recommended a 3 day transfer (clinic policy with less than 4 embryos on day 2). We transferred both embryos on day 3, both were 8 cells. One was good quality and the other was showing some fragmentation. They told us that embryo likely wouldn't survive to day 5, and if it did, wouldn't meet the freeze criteria, so we decided to transfer both. Both embryos implanted and I gave birth to twin girls at 37 weeks 4 days.
Describe your experience with your monitoring appointments at Boston IVF (formerly IVF of NE).
Monitoring was done first thing in the morning, I liked the early appointments. It was organized and the wait time was never long.
Describe the costs associated with your care under Alison Zimon at Boston IVF (formerly IVF of NE).
I think the total cost for the cycle was around $12.500. We had insurance coverage, so our OOP was around $1500. I know ICSI was going to cost us an extra $1500, but our insurance ended up covering it. We were quoted $4500 for PGS, but didn't ended up using it (not recommended based on our diagnosis, but cost would have been prohibitive). Retail for meds was over $6K per cycle, I paid about $1K in co-pays per cycle for meds.
Describe Alison Zimon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
The clinic policy was eSET if patient was under 35 and first IVF cycle, so we followed that recommendation for our first transfer. She seemed very supportive of eSET, especially because we were concerned with the risks of multiples. She explained that the cost of multiple transfers would be potentially less that the cost of a high risk pregnancy and/or premature babies. After our eSET transfer failed, she was open to us transfering 2, but she let us know that the risk of multiples went up more than the probability of pregnancy.
9
Doctor
Alison Zimon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 36
Treated
2013 - 2018
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Male Factor
10
I never felt guilty or uncomfortable asking questions or calling back for clarification because I was never made to feel like that [at Boston IVF]...Bryna is a wonderful nurse. I absolutely love talking to her...The staff are excellent and are always very nice...Patients like the flexibility to have lab work done early but if they run into problems (paperwork not faxed) there isn't a way to reach anyone. That has happened to me more than once and it's very frustrating especially when you are having timed blood work and ultrasounds.
+ Read more
Age
31 - 36
Treated
2013 - 2018
Success with this Doc
Yes
Race
Other
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Male Factor
10
Describe your experience with Boston IVF (formerly IVF of NE).
The staff are excellent and are always very nice. The two things I would recommend are to have a direct number for the team and have the main number go on before 9 am. Patients like the flexibility to have lab work done early but if they run into problems (paperwork not faxed) there isn't a way to reach anyone. That has happened to me more than once and it's very frustrating especially when you are having timed blood work and ultrasounds.
During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF (formerly IVF of NE)?
Dr. D answered all of my questions and I never felt rushed. She has so much compassion and knowledge that my husband and I trust her implicitly.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Bryna)
Bryna is a wonderful nurse. I absolutely love talking to her.
How was your experience with Carla DiGirolamo at Boston IVF (formerly IVF of NE)?
I have nothing but good things to say about Dr. Digirolomo. She gave me a beautiful daughter, and now my husband and I are trusting her again with an IVF cycle. She is the most compassionate woman who is solid with her knowledge of fertility treatments and all of the above. She rocks!
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF (formerly IVF of NE)?
Be patient and ask lots of questions. I never felt guilty or uncomfortable asking questions or calling back for clarification because I was never made to feel like that. They want you to have the tools and knowledge to make decisions and going to Boston IVF has been the best decision for my family.
Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I started with IUI and we were ecstatic to find out that it took on the second cycle without medication. My husband's sperms motility was low which is why we started with IUI. We waited a few years, dealt with a job loss and a stressful moment in our lives but got back on the horse so to speak. I have had a couple of setbacks and will be going to have a polyp removed to start IVF, but I couldn't be more thankful to have Dr. D and her team helping me through it.
Describe the costs associated with your care under Carla DiGirolamo at Boston IVF (formerly IVF of NE).
We had it covered by insurance.
10
Doctor
Carla DiGirolamo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
No
Treatment
8 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
10
The entire staff at BIVF is caring, compassionate, and invested in each patient's process. Each time I would go in for an IUI, the nurse would take the time to explain the results of the sperm analysis and also wish me the best of luck. When they called to provide the negative results, you could also hear the pain in their voices. It meant a lot knowing they cared so much... One weakness is the billing. It's tough to gain clear understanding on how pieces of the process are billed to insurance or need to be out of pocket.
+ Read more
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
The strengths are the staff. All staff are kind, caring and extremely knowledgeable. One weakness is the billing. It's tough to gain clear understanding on how pieces of the process are billed to insurance or need to be out of pocket.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF (formerly IVF of NE)?
Dr A provides very clear information and does not sugar coat. He also understands the emotional rollercoaster aspect involved with these treatments.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Tammy)
The entire staff at BIVF is caring, compassionate, and invested in each patient's process. Each time I would go in for an IUI, the nurse would take the time to explain the results of the sperm analysis and also wish me the best of luck. When they called to provide the negative results, you could also hear the pain in their voices. It meant a lot knowing they cared so much
How was your experience with Michael Alper at Boston IVF (formerly IVF of NE)?
My husband and I always left each consultation with dr A feeling much more positive and informed. He provided detailed insight on why cycles may have failed and why he's making the changes to the process he was making.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF (formerly IVF of NE)?
Do research prior to the first meeting and bring your questions written down. There is so much information being provided. It's good to have a way to document it during the meeting.
Describe the protocols Michael Alper used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
The first procedure was a natural IUI (no hormones). This was before we knew how messed up my natural cycles where. After that first cycle, we had ultrasound and blood test monitoring for each cycle to determine the best time for IUI. In addition to that, we also used ovadril shots for triggering and meds to keep my periods regular.
Describe the costs associated with your care under Michael Alper at Boston IVF (formerly IVF of NE).
Costs surrounding consultations, blood work, ultrasounds, genetic testing, diagnostic procedures, and IUI procedures.
10
Doctor
Michael Alper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
They [nurses at Boston IVF] go above and beyond of their duties. They have been patient and gentle through the hard times and all the many questions I have and also they do not mind if I have to call several times a day. They are very smart and organized. I don’t have enough good things to say about them...With certain blood and test results I’ve had to call them to get the results.... The financial department has been great working with my husband and me. Medication assisted IUI cost $1050 that we did pay and they called us to let us know that they have a military discount. Which was a blessing to hear with Tri care not covering our next step
+ Read more
Age
30
Treated
2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Boston IVF (formerly IVF of NE).
So far I do not have anything negative to say. I’m impressed with the technology, the doctors and the entire staff. I’ve only experienced strength as of right now and not weaknesses. I would let any new patient know that they can rest easy being in their care. Yes, come prepared with questions and be ready to advocate for yourself but know they will listen and ready to help you.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
He was very personal and knowledgeable. Went over everything and was extremely patient with all the questions we had. And he was able to diagnose and help me with what I had been struggling with for over a year.
Describe your experience with the nursing staff.
I am completely blown away by Dr.Bergers nursing staff! They go above and beyond of their duties. They have been patient and gentle through the hard times and all the many questions I have and also they do not mind if I have to call several times a day. They are very smart and organized. I don’t have enough good things to say about them.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call with results
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
I have nothing negative to say about Dr. Berger. I was very impressed at how smart and knowledgeable he was and how quickly he was to diagnose me and start treatment for me to start feeling better and to start fertility treatment. He was also kind, gentle and patient with both my husband and me.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
Try your best to stay relaxed. Be organized and be ready to ask all the questions.
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I was diagnosed with pcos and hypothyroidism. He first wanted to treat that and I am starting to feel better with treatment. Next we did HSG dye test, I had no blockages. Dr. Berger wanted to do medicated assisted IUI but I decided to do Letrozole with timed intercourse first because of insurance purposes and Dr. Berger was fine with that. Unfortunately it did not work so we will be moving on with IUI for this next cycle.
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
So far insurance has covered treatment. We are getting ready for IUI which insurance will not cover. The financial department has been great working with my husband and me. Medication assisted IUI cost $1050 that we did pay and they called us to let us know that they have a military discount. Which was a blessing to hear with Tri care not covering our next step.
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Cape Cod
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Brian Berger at Boston IVF (formerly IVF of NE).

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
?
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Layanda [nurse at Boston IVF] was very compassionate, she always returned phone calls in a timely manner. She was just as excited as we were when we finally had a postive HCG result...Our plan was to only transfer 2 embryos, in the end we only had 2 to transfer, one of which looked really great and the other was just at an okay stage. So we opted to transfer both...Labs and ultrasounds are done in the morning, and they have very convenient early hours so it was never an issue getting to work
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Boston IVF (formerly IVF of NE).
Labs and ultrasounds are done in the morning, and they have very convenient early hours so it was never an issue getting to work. The phlebotomist at Boston IVF South Shore was amazing, always so friendly and positive, and truly pain all the needle sticks almost painless. The ultrasound technicians were great, even with my difficult ultrasounds they took their time and made sure they got all the information they needed. All procedures and weekend and holiday testing are done at the Waltham office, which is a great facility with wonderful staff.
During treatment, were you treated like a number or a human with Nina Resetkova at Boston IVF (formerly IVF of NE)?
Dr Resetkova took the time to thoroughly explain treatments to me. When things didn’t go as planned she took the time to pick up the phone and speak with me, even over the weekend or during the day when she knew I couldn’t get away from work to come to her office.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Layanda )
Layanda was very compassionate, she always returned phone calls in a timely manner. She was just as excited as we were when we finally had a postive HCG result.
How was your experience with Nina Resetkova at Boston IVF (formerly IVF of NE)?
Dr. Resetkova is extremely passionate, she went through the ups and downs with us and shared in our disappointment and our joy. She is always willing to answer any questions you have and explains everything so thoroughly. When we had set backs she openely discussed our options and her concerns and adjusted our treatment plan in a way we both felt comfortable with.
What's one piece of advice would you give a prospective patient of Nina Resetkova at Boston IVF (formerly IVF of NE)?
Be open, ask as many questions as you want, and be willing to discuss the negatives and the positives of fertility treatment.
Describe the protocols Nina Resetkova used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Initially we did one IUI cycle with at home monitoring, then did 2 back to back cycles with monitoring via labs and ultrasounds, then another cycle with clomid and monitoring with labs and ultraounds. Unfortunately none of these cycles resulted in a pregnancy, and the clomid cycle was actually cancelled because of an error with the lab courier during a severe snowstorm. We then transitioned to an IVF cycle using Gonal-F and menopur injections. We had to increase dosages during this cycle but unfortunately my body did not respond the way we needed it to and this cycle was converted to an IUI cycle, which did not result in pregnancy. We then moved on to another IVF cycle starting with the higher doses of Gonal-F and menopur, with this cycle we retrieved 8 eggs, 6 of which fertilized, and we had fresh embryo transfer on day 5. At this point we had 2 viable embryos, and we did end up with a singleton pregnancy. Unfortunately, we just recently learned that the baby was not healthy and the pregnancy was terminated.
Describe the costs associated with your care under Nina Resetkova at Boston IVF (formerly IVF of NE).
Thankfully I live in a state that has pretty good infertility treatment coverage. Some labs were not covered at all but, most of my labs were covered in part by insurance. We had to pay for donor sperm which cost about $4,000, we also pay monthly for storage of sperm after 6 months, which is $65/month. Our first cycle of IUI was $450, then the others were covered in part by insurance, but i has to pay a portion of each lab draw and ultrasound which was a $200-$400 a month depending on how many appointments I needed with each cycle. My first round of IVF medication cost about $600, and I did do a pre and post acupuncture session on the cycle we converted to IUI that was $160. Once I reached my insurance deductible I stopped having to pay for labs, ultrasounds, and medications.
Describe Nina Resetkova 's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
Our plan was to only transfer 2 embryos, in the end we only had 2 to transfer, one of which looked really great and the other was just at an okay stage. So we opted to transfer both.
10
Doctor
Nina Resetkova
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
41
Treated
2018
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
These women [nurses at Boston IVF] were AMAZING!!!...Every single person in their offices are wonderful. Gentle, kind, compassionate, funny, empathetic, sympathetic. Some will tell you their personal stories so you don’t feel alone. Some will tell you success stories so you keep on hoping and praying. They will hand you tissues, let you cry...If you go for blood work, they will tell you what to expect. “We are gonna draw a lot today. How are you feeling about that?” They will ask if you’re comfortable, if you need anything, and always with a smile on their faces. The staff really is amazing.
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
There are a lot of steps in this fertility thing. The staff always makes sure you know how the process will work and walks (and talks) you through every little and big step. If you go for blood work, they will tell you what to expect. “We are gonna draw a lot today. How are you feeling about that?” They will ask if you’re comfortable, if you need anything, and always with a smile on their faces. The staff really is amazing.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
Dr Berger is thorough, precise, kind, welcoming. He does not sugar coat anything, but he is also very gentle and sympathetic. He gets right down to the details right away and let’s you know exactly what’s going on. He has had to deliver a lot of bad news to us, specifically insurance denying us coverage, so he told us straight up but he always ALWAYS makes sure he takes time to let us voice our concerns, ask questions, cry, vent, and he lets us know our options with each step. He also lets us see the bright side of everything and let’s us know that we are not out of options.
Describe your experience with the nursing staff.
These women were AMAZING!!! Believe me, if I could, I would take each one of them home and cook a huge meal for them and pamper them with lots of treats! Every single person in their offices are wonderful. Gentle, kind, compassionate, funny, empathetic, sympathetic. Some will tell you their personal stories so you don’t feel alone. Some will tell you success stories so you keep on hoping and praying. They will hand you tissues, let you cry. They are so incredibly gentle in every way, yet thorough and make sure everything is done exactly how it needs to be done. They walk you through every step so you’re not so scared, and they will hold your hand if you still are scared. When you are there, it truly feels like everyone is a friend.
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
Dr Berger is a little intimidating at first. He will straight up tell you the bad stuff first, that treatment didn’t work, that insurance is denying treatment, that sperm counts are low. That’s exactly what has happened with my husband and I. But then, he walks us through the next steps, options, discusses everything with us and explains it all. He makes sure that we have enough time to really process and understand what news he just gave is and he answers every question to the best of his ability, or makes sure his staff gets us the answers we need. Afterwards, he always puts a positive spin on the appointment. He tells us the best possible ideas of what he wants to try next and he’s compassionate when he is discussing this all. We have been devastated at some of the news he has given us, but he always tells us there’s other ways and that we shouldn’t give up. He is extremely informative, knows the best way to treat each patient or couple, starts with the most direct treatment that will give that patient the best possible outcome. But he also is compassionate and understanding and sympathetic when it doesn’t work. And then he’s positive that there will be another way! He’s a great doctor!
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
Take your time before your appointment to figure out what questions you’d like answers to, big or small. This whole process is overwhelming, and I don’t think any of us really know what to expect. Dr. Berger will take the time to listen to every concern and answer every question you have. And he does it with a positive outlook, an open mind, and a caring heart.
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Dr Berger first started me out with day 3 and day 21 blood tests to make sure my cycle was “normal”. He then scheduled me for an HSG, which is a procedure where an OB checked my uterus and Fallopian tubes for any blockages. He then started me on Clomid for a cycle. He wanted to make sure everything within me was working and in good shape. He also had my husband produce a few semen samples within this time to monitor his sperm. Once we knew that my reproductive system was working well, and that my husband did have healthy sperm, Dr Berger wanted to move forward with IVF. Unfortunately, our insurance will not cover it. So we are now discussing our options and praying that a miracle happens.
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
In the beginning, nothing was covered by my insurance. But Dr Berger helped me contact my OB, who was able to schedule a few tests and have it covered by my insurance under her care. Then, the staff at Boston IVF helped me change to an insurance company that would most likely cover everything else. Most of my “stuff” in office was covered after that, dr visits, medications, blood work, urine tests, etc. we only had to pay our copay. Dr Berger did discuss with us the costs of IUI and IVF but since insurance denied those, we are still trying to figure out what our next steps are.
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Brian Berger at Boston IVF (formerly IVF of NE).

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor
10
The clinic [Boston IVF-S. Portland] is welcoming, private, calm and comforting. I never have to wait long to be seen and rarely encounter others in the wait room. If you are a male and need to provide a sample, you are allowed to do so at home and bring it in within an hour - which is great because there is only one restroom off the reception area. My husband was not interested in attempting to provide a sample in that restroom and walking it to the receptionist. The patient rooms are small and basic, offices are comfortable.
+ Read more
Age
36
Treated
2018
Success with this Doc
No
Race
European, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor
10
Describe your experience with Boston IVF (formerly IVF of NE).
The clinic is welcoming, private, calm and comforting. I never have to wait long to be seen and rarely encounter others in the wait room. If you are a male and need to provide a sample, you are allowed to do so at home and bring it in within an hour - which is great because there is only one restroom off the reception area. My husband was not interested in attempting to provide a sample in that restroom and walking it to the receptionist. The patient rooms are small and basic, offices are comfortable.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Dr Lannon is down to Earth, has a great sense of humor, and listens well and weighs in on concerns. He spent a lot of time with my husband and I.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Tami Gosselin)
Tami has been wonderful with us. She is kind, answers all of our questions, and makes sure we are well informed. She calls and sends follow up emails so that I have a reference for instructions. She's great!
How was your experience with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Doctor Lannon took a great deal of time answering our many questions and creating a fertility plan with us. He was candid and clear with his responses and very funny which helped to keep the mood light, all the while being sensitive to our situation. We feel completely comfortable seeing Dr Lannon. I would have liked him to coach us more on lifestyle changes that could help improve our fertility, but it seems he was sure that our problem might not be improved and our best option is IVF.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Do your homework ahead of your visit and go informed and armed with questions.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
So far we have received only diagnostic testing, one cycle of Clomid without treatment, and one cycle of Clomid with unmonitored IUI. We received the Clomid and IUI treatment because we asked for it, not because it was suggested. It has been suggested that we try IVF, but we will request one more round of IUI before considering.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF (formerly IVF of NE).
We paid $450 for an unmonitored IUI cycle. If I remember correctly, I paid $400 for a sonohysterogram, and about $100 for my husband's semen analysis. We also paid $200 for genetic testing (for me).
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
N/A
9
Doctor
Benjamin Lannon
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
5 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
7
IVF cycle cost was $14,500, with PGS costing additional $3500 +/- depending on how many embryos were tested, plus the cost of medications ($4000) [at Boston IVF]...The doctor doing the transfer I did not know and until we arrived at the office we didn’t know how many embryos we had left. Then, in a split second they told us we had 2 but never offered us the option of transferring both. After, they said they always recommend transferring only 1 the first cycle.
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
7
Describe your experience with Boston IVF (formerly IVF of NE).
It takes many weeks to schedule an appt so schedule early! They are capable of working with out of town patients and doing phone appts as well. They have multiple locations of offices for different doctors so be aware of that. The main office is in Waltham where they do all the retrievals and transfers, but they also have other smaller offices.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
I heard very little from the doctor. It was nearly impossible to directly ask him any questions, they were all answered by the nurses. There were different nurses calling you all the time and almost never the same ones. None of them knew my particular situation completely. Whenever you called to ask a question, you always had to leave a voice mail and then the call had to be returned which made it difficult to get answers if you weren’t always available to answer your phone. This made it difficult to get answers and speak to an actual person about your questions.
Describe your experience with the nursing staff.
The nurses were often not well educated and very dismissive of any concerns I had about the last
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
He’s very intelligent and seemed to have reviewed my chart thoroughly. He wasn’t always the most optimistic though- he was frank and honest. He didn’t seem to think outside the box at all though or try to come up with solutions for my unique situation. He was also always running hours late for his appts.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
Schedule your appts with him WAY in advance and try to coordinate so that HE is actually performing your procedures (retrival and transfers).
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
He used Estradiol tablets at the end of your previous cycle for a week before your period. Then started Gonal-F on day 3, and then added low dose HCG after the first blood draw and U/S, followed by Cetrotide or Ganirilix for ovulation suppression. Then used Ovidrel for trigger. Followed by Crinone gel post transfer until blood test, 2 weeks after the transfer. I retrieved 13 eggs the first cycle, and 5 fertilized. By day 5 we had 1 embryo left to transfer. I became pregnant, but on U/S at 6 weeks, there was no fetus present and it was considered a blighted ovum. He recommended a D&C and sent the contents for genetic analysis to look for chromosomal abnormalities. We discovered the embryo had trisomy 16 and therefore was linked to miscarriage. The second cycle we retired 9 eggs after starting with a higher dose of gonal-F and using the same meds as prior. This time we only had 1 egg fertilize and transfered it on day 3, which was unsuccessful.
Describe your experience with your monitoring appointments at Boston IVF (formerly IVF of NE).
I did my monitoring appts at Albany IVF
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
IVF cycle cost was $14,500, with PGS costing additional $3500 +/- depending on how many embryos were tested, plus the cost of medications ($4000)
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
The doctor doing the transfer I did not know and until we arrived at the office we didn’t know how many embryos we had left. Then, in a split second they told us we had 2 but never offered us the option of transferring both. After, they said they always recommend transferring only 1 the first cycle.
6
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
43 - 44
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other
9
The nurses [at Boston IVF] were friendly and efficient. The clinic sometimes had an assembly line feel but I really appreciated their efficiency...I was almost always surprised how quickly they got me through my testing. My experiences there were always pleasant as I could expect. I appreciated the ease of parking as well... I responded well to this protocol and we were able to retrieve far more eggs than expected. After retrieval, Dr Kuohung decided to use a freeze-all protocol since my progesterone levels were high. I did some research on this protocol and leaned that it was considered to be very effective since the freezing technology has improved, specifically for women with high progesterone levels before retrieval.
+ Read more
Age
43 - 44
Treated
2017 - 2018
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
9
Describe your experience with Boston IVF (formerly IVF of NE).
The clinic was visually pleasant, nurses were friendly and efficient and I was almost always surprised how quickly they got me through my testing. My experiences there were always pleasant as I could expect. I appreciated the ease of parking as well.
During treatment, were you treated like a number or a human with Wendy Kuohung at Boston IVF (formerly IVF of NE)?
Dr. Kuohung was always warm and respectful and took the time to answer my questions and talk with me in an unhurried way. She was always sensitive to the various physical and emotional issues that arose.
Describe your experience with the nursing staff.
The nurses were friendly and efficient. The clinic sometimes had an assembly line feel but I really appreciated their efficiency.
How was your experience with Wendy Kuohung at Boston IVF (formerly IVF of NE)?
Dr Kuohung struck a really good balance between maintaining a positive outlook while acknowledging the realities we faced. One of the things I appreciated most about Dr Kuohung was her willingness to answer all of my questions thoroughly and patiently. At several points throughout treatment, she helped my partner and I to identify the pros and cons of each option, referred to current research, and clarified her explanations for us when we had trouble grasping some of the scientific concepts that were unfamiliar to us. In deciding how many embryos to transfer, she was able to state her recommendation and rationale clearly, and also able to take into account our feelings about each option. I really appreciated her ability to balance her professional expertise with consideration for our opinions and priorities.
What's one piece of advice would you give a prospective patient of Wendy Kuohung at Boston IVF (formerly IVF of NE)?
When I began my IVF treatment, I was not familiar with many of the concepts and terms that need to be discussed. Dr kuohung did a very good job explaining much of this to me in an accessible manner, but I was still left feeling that I wanted a better understanding. Once I learned more of the terms I found it easier to understand our conversations. Having a better understanding of the background medical concepts made me feel more able to be an active agent in my treatment.
Describe the protocols Wendy Kuohung used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I don’t remember the specific stimulation protocol we used but I know we chose it with the assumption that Iould be a poor responder due to my age. I responded well to this protocol and we were able to retrieve far more eggs than expected. After retrieval, Dr Kuohung decided to use a freeze-all protocol since my progesterone levels were high. I did some research on this protocol and leaned that it was considered to be very effective since the freezing technology has improved, specifically for women with high progesterone levels before retrieval.
Describe the costs associated with your care under Wendy Kuohung at Boston IVF (formerly IVF of NE).
My treatment for this cycle was covered by insurance.
Describe Wendy Kuohung's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
My doctor recommended transferring all 4 of my embryos which made me slightly nervous, but since none resulted in pregnancy it was likely the right choice. I appreciated her not taking too conservative an approach
8
Doctor
Wendy Kuohung
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
I love the Portland office [Boston IVF]! The waiting room is always very quiet and seemed less busy than the Bedford NH office I originally went to. I liked feeling like I was the only one there. The receptionist is very nice. The offices are updated nicely and modern. The phlebotomists are also the best! it seems like there is a rotation of staff and you don’t see the same people each time (different phlebotomist, different US tech) I was fine with this but I know other people really like to have a more personal core group of care providers.
+ Read more
Age
29
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
I love the Portland office! The waiting room is always very quiet and seemed less busy than the Bedford NH office I originally went to. I liked feeling like I was the only one there. The receptionist is very nice. The offices are updated nicely and modern. The phlebotomists are also the best! it seems like there is a rotation of staff and you don’t see the same people each time (different phlebotomist, different US tech) I was fine with this but I know other people really like to have a more personal core group of care providers. Results from labs and US are updated to a portal very timely and I never had to wait very long or to call to get results. Overall I am very happy with my choice of Boston IVF Portland.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
During my treatments time I actually spoke to him on the phone a couple of times and he even emailed me! He was not the one performing the IUI’s so I didn’t see him in person a whole lot but being able to talk to him directly was nice and I was able to ask questions that he could answer direct without going through the nurse. THe communication with him is superb and I really appreciate it. My previous doctor had done lab work on me (which didn’t look good) and then never even called about it. I just saw the numbers on the portal. Dr lannon was very knowledgeable when I went in for my original consult and it was obvious he had reviewed my file and was up to date with where we were at. While we are headed towards IVF I’m happy I have found Boston IVF and I feel confident working with Dr Lannon will result in a pregnancy. He always communicated with me by phone and even email. It seemed like he was taking time to talk to ME and that I was a real person now just another patient.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Tammy Gosselin)
Tammy is a fast talker so you better listen up! I only met with her once but spoke to her on the phone several times to review my cycles and such. She seemed like she really cared but she also seemed quite busy. During one of our chats she even recommended a place to visit while we were planning a vacation and told me where I was going was one of her favorite places to visit! At times there was another nurse helping Tammy make calls and this nurse was always very compassionate (spoke to her getting negative pregnancy test results). While the nursing care isn’t super personal I was fine with that. One thing that is difficult is I would have to leave messages each call as no one was available to pick up the phone. However, I would receive a call back within an hour or two. I think the nurses are just very busy.
How was your experience with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
I transferred care from a different clinic to Dr Lannon and I am so glad I did. The previous doctor we just didn’t jive with. She was cold, and jumped to conclusions and I felt judgement from her. Dr Lannon definitely didn’t sugar coat anything especially since lab work had shown I had indications of DOR. But he set realistic expectations and made sure I knew exactly what that could mean. However when he tested me that cycle I was within the normal range for all hormone levels and he called immediately to let me know. I had only left the clinic 30 minutes earlier. That cycle I took clomid and did an IUI and ended up with a chemical pregnancy. Dr lannon called me on the phone to review the cycle and I just really appreciate the way he talks to patients. Not overly sensitive but just realistic. Since then I have done another clomid IUI and another cycle with just clomid and have not gotten pregnant. During this time I actually spoke to him on the phone a couple of times and he even emailed me! THe communication with him is superb and I really appreciate it. My previous doctor had done lab work on me (which didn’t look good) and then never even called about it. I just saw the numbers on the portal. Dr lannon was very knowledgeable when I went in for my original consult and it was obvious he had reviewed my file and was up to date with where we were at. While we are headed towards IVF I’m happy I have found Boston IVF and I feel confident working with Dr Lannon will result in a pregnancy. He always communicated with me by phone and even email. It seemed like he was taking time to talk to ME and that I was a real person not just another patient. He is on the “dry” side but I think I like that about him.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF (formerly IVF of NE)?
If you are looking for a super sensitive doctor filled with humor and sappy stories- he probably isn’t your guy. But if you appreciate having realistic expectations with some positivity thrown in, look no further.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Clomid 100mg CD 3-7. Monitoring on CD 12, trigger shot, and IUI on CD 14. Both times I had 4 measured follicles. First one resulted in a chemical pregnancy. Second was negative. Third cycle of clomid I had one large follicle and proceeded with trigger shot on CD 12 and times inter course over the next few days which did not result in pregnancy. I responded perfectly well to this protocol but did not end up getting the results we wanted (a baby)!
Describe the costs associated with your care under Benjamin Lannon at Boston IVF (formerly IVF of NE).
My insurance covers IUI but I think it would have been around $1600 for one IUI cycle. Not cheap!
9
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
?
Treatment
3 IUI, 6 IVF, Donor Sperm
Diagnosis
Male Factor, Poor Egg Quality
8
There was miscommunication on the new protocol since it was an “out of the box” medication I was using, the nurses [at Boston IVF] weren’t used to calling it in to the pharmacy and prescribing it. So we had to wait another cycle to get things in order...The clinic as an overall has been great. The retrieval process has been amazing, they’ve always made sure I am comfortable with warm blankets, heating pads, nausea meds, etc. Generally you need to book appointments far ahead with the doctors as they fill up pretty quickly, even for post-op appointments.
+ Read more
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 6 IVF, Donor Sperm
Diagnosis
Male Factor, Poor Egg Quality
8
Describe your experience with Boston IVF (formerly IVF of NE).
The clinic as an overall has been great. The retrieval process has been amazing, they’ve always made sure I am comfortable with warm blankets, heating pads, nausea meds, etc. Generally you need to book appointments far ahead with the doctors as they fill up pretty quickly, even for post-op appointments.
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF (formerly IVF of NE)?
Dr. Sneeringer was always warm and welcoming when I saw her. She was up to date on my case and if she wasn’t sure about something she takes the time to look through my chart to make sure she provides an appropriate answer.
Describe your experience with the nursing staff.
There was one nursing staff that seemed very harsh and not compassionate at all. Obviously it was hard to deal with her. However there was another nurse that couldn’t be nicer and always put in all the effort she could to get you the answers you need and make sure you understood everything.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Rita Sneeringer at Boston IVF (formerly IVF of NE)?
Dr. Sneeringer put me on a pretty popular protocol that I had been on before. When I wasn’t getting the results I wanted, and I did some research, I made suggestions and although my clinic mostly didn’t use the medicine I was suggesting to try, she was willing to go outside the box and try something different. She has always been warm and kind at our appointments and I have never once felt rushed which is a huge difference from a previous clinic I was at.
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF (formerly IVF of NE)?
Ask questions. Do your research and if you want to try something new, ask, she is very open to experimenting with different protocols if you aren’t getting where you want to be.
Describe the protocols Rita Sneeringer used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I used BCP, gonalf f, menopur, cetrotide and HGH trigger. I wasn’t getting the results I needed to, so we added HGH and I finally got an embryo to transfer (has not been transferred yet).
Describe the costs associated with your care under Rita Sneeringer at Boston IVF (formerly IVF of NE).
The cost was mostly covered by insurance except for PGS and ICSI if we wanted to use it. We chose to do PGS but not ICSI.
9
Doctor
Rita Sneeringer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF (formerly IVF of NE)
Stoneham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
5
Boston IVF has its good and its bad points. They service a TON of patients and its easy to get lost in the shuffle, but I do feel the nurses and staff in Waltham care about the patients and want us to succeed. The downside to the high volume is not getting much for personal care because your doctor is too busy to really be adjusting protocols or meeting with you personally. I also didn't love that they aren't much into research... other websites for clinics have studies and videos and information for patients. I felt like Boston IVF was like the Costco of reproduction, and you are fortunate to be successful if you have only a small issue to work through or try enough times. Anyone with specific issues that need special attention or outside the box thinking would probably do better elsewhere.
+ Read more
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
5
Describe your experience with Boston IVF (formerly IVF of NE).
Boston IVF has its good and its bad points. They service a TON of patients and its easy to get lost in the shuffle, but I do feel the nurses and staff in Waltham care about the patients and want us to succeed. The downside to the high volume is not getting much for personal care because your doctor is too busy to really be adjusting protocols or meeting with you personally. I also didn't love that they aren't much into research... other websites for clinics have studies and videos and information for patients. I felt like Boston IVF was like the Costco of reproduction, and you are fortunate to be successful if you have only a small issue to work through or try enough times. Anyone with specific issues that need special attention or outside the box thinking would probably do better elsewhere.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
My husband and I met with Dr. Thornton once, and I met with her once alone. She was always very nice and explained things in a way my husband liked, as her undergrad is in chemical engineering as is his. She seemed confident that I would be successful, and she explained the process well with pictures, etc. However, past those meetings I have felt like any other patient being pushed through the clinic. Three times a nurse told me to take a medication I didn't have (the insurance sometimes sends Cetritide but I had Ganirelix, and the insurance sometimes sends Gonal F, but I had Follistim) so it felt like no one was even reading my chart before speaking to me. After my second fail (premature ovulation prior to retrieval) I didn't receive a follow up call from the clinic to schedule a follow-up and next steps. I don't know if Dr. Thornton cares if I come back to Boston IVF ever, she likely has enough other 'numbers' to deal with.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Dawn)
I was so very NOT a fan of Dawn (Worcester office only) that I asked to be switched to a nurse out of the Waltham office. She lacks compassion as well as a knowledge of what she should say to a patient vs. what the doctor should be communicating. Abbey and Sonya (Dr. Thornton's other nurses) in Waltham are excellent though. The nursing staff in Waltham overall has been incredible - everyone you meet from the time you walk in, get blood taken, ultrasound, checked in for surgery, etc - they are SOOOOO great. They see your eyes start to tear and they always have tissues. I had to visit Waltham on Mothers Day for an ultrasound and they had a big bucket of roses and a sign that said "thinking of you all today and everyday" and I lost it. So touching. They are A+++++. In Waltham.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Provided conflicting information
How was your experience with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Dr. Thornton was kind and somewhat compassionate. If I was down about a high FSH she reminded me it wasn't that high (11). She is straight to the point though, she isn't really going to coddle you. After my first round of treatment only resulted in 2 dominant follicles and I was converted to an IUI, she asked me if I ever considered donor eggs. I was really disappointed that was discussed so quickly, but she was being real with me I guess. She agreed to change the protocol and move forward if I only had one follicle next time. Unfortunately that cycle was cancelled when they went in to retrieve and found no follicles, they assume I prematurely ovulated.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Be prepared going in. Dr. Thornton goes over things for sure, but there is a lot of information out there and questions you should be asking of any doctor. If she hesitates on proceeding, keep in mind that it is your choice and your body and don't give up.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Cycle 1 - Day 3 start, 450 iu Follistim, low dose HCG; Day 5 Ganirelix, up to 600 iu Follistim, low dose HCG. One decent follicle, one smaller - converted to IUI. Ovidrel shot. BFN Cycle 2 - Ganirelix and Estrogen patch prior to cycle start, Day 3 450 iu Follistim, 150 iu Menupur; Day 9 Ganirelix, Follistim same, and Menupur same. Day 11 had two dominant follicles and some smaller ones starting. Pregnyl shot, retrieval 36 hours later showed no follicles. Was instructed to go home and have sex (not sure why they didn't do an IUI at that point)
Describe the costs associated with your care under Kim L. Thornton at Boston IVF (formerly IVF of NE).
Pretty much 100% insurance paid after deductible. I think we paid $150 for one medication through Village Pharmacy. My scripts cost me a small co-pay (like $30) but the 'real' price was $15,000 just for the drugs! Phew!
3
Doctor
Kim L. Thornton
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Boston IVF (formerly IVF of NE)
Worcester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Treatment
Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Other
0
It took 6 months to get to the egg retrieval process because communication [at Boston IVF] is just so bad. By time I was ready to start my meds, I decided to switch clinics...The nursing and administrative staff is terrible. There were repeated clerical errors - wrong birth dates, lost vials, etc. For example, I had blood drawn 3 times for diagnostics because they kept forgetting to test me for things or insisted on testing me for things I already knew I had (e.g. I knew I had sickle cell trait, but they insisted on testing me, even though I had my test results forwarded form another doctor). It's impossible to get a hold of a person by calling. You always have to wait for them to call you back and they call whenever they feel like it. At some point I was waiting for probes to be made for PGD testing. They said they would call me when they were ready to proceed and that it usually takes 1-2 months for the probes to be made. After 2 months, I called them. They said "Oh, they've been ready for a month; you should have received a call".
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Race
Black or African-American
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Other
0
Describe your experience with Boston IVF (formerly IVF of NE).
I had an issue with insurance where Boston IVF outright lied and said my insurance would cover PGD testing. There was a lot of back and forth where they said my insurance company said they would cover it and I called my insurance and they said they were waiting on medical documents from Boston IVF. I asked them if they could give me a note in writing saying that it was covered, but of course they couldn't/wouldn't. In the end, my claim was denied by my insurance and I had to come $5,000 out of pocket. I'm not even mad, I expected this from their staff because they're egregiously impatient, overbooked, and too busy to deal with their patients. When I switched clinics, they told me it would take up to 10 business days to have my records transferred over. On the 11th business day, they still hadn't sent it over. When I called, they said "they had sent them over a week ago, but they would try again". For some reason, it went through the second time. I'm 100% sure they didn't try to send it a first time.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF (formerly IVF of NE)?
The nursing and administrative staff is terrible. There were repeated clerical errors - wrong birth dates, lost vials, etc. For example, I had blood drawn 3 times for diagnostics because they kept forgetting to test me for things or insisted on testing me for things I already knew I had (e.g. I knew I had sickle cell trait, but they insisted on testing me, even though I had my test results forwarded form another doctor). It's impossible to get a hold of a person by calling. You always have to wait for them to call you back and they call whenever they feel like it. At some point I was waiting for probes to be made for PGD testing. They said they would call me when they were ready to proceed and that it usually takes 1-2 months for the probes to be made. After 2 months, I called them. They said "Oh, they've been ready for a month; you should have received a call". Literally you are on your own with these people. It took 6 months to get to the egg retrieval process because communication is just so bad. By time I was ready to start my meds, I decided to switch clinics. I just couldn't deal with BIVF.
Describe your experience with the nursing staff.
Terrible. They never answer the phone. You're always sent to voicemail. They call back about half of the time. If you request to be called back at a specific time, they don't call you back at all. There was an issue with the lab where they couldn't find my medical records for Boston IVF. We eventually realized it was because BIVF had inputted the wrong birth date. I had my blood drawn repeatedly during the diagnostic phase because they kept forgetting stuff or refused to consult my medical records. They also referred me to a genetics counselor that was out of network. Getting that bill in the mail was great. It took me 6 months, from August to February to actually get to the point where I could start the fertility meds/injections. They're also pretty grouchy when you call.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with David Ryley at Boston IVF (formerly IVF of NE)?
Dr Rylely himself was pleasant, but he never left me with any notes to take home. I always left feeling like I had missed something because he said so many new things and just expected me to understand what was happening or what to do next.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
He's a decent doctor but it hardly matters; what you need as a patient is a good billing specialist and good nursing staff. Dr. Ryley has neither.
Describe the protocols David Ryley used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I didn't get to this point. Right after I was prescribed Gonal-F along with other things and 2 days before I was supposed to start them, I switched clinics.
Describe the costs associated with your care under David Ryley at Boston IVF (formerly IVF of NE).
I had insurance and did not complete my cycle
0
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
0
Clinic
Boston IVF (formerly IVF of NE)
Brighton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
?
Treatment
4 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Poor Egg Quality, Unexplained
7
We felt like a number at times with Boston IVF -everything is scheduled according to the day they do procedures, not according to how my body is responding.... Overall the staff were great. I did not feel that I received all the information I wanted with regard to financial assistance options. It felt like a cookie cutter list was given to us with options that we were then responsible for looking into ourselves.... The clinic was very secretive about our results.
+ Read more
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Poor Egg Quality, Unexplained
7
Describe your experience with Boston IVF (formerly IVF of NE).
Overall the staff were great. I did not feel that I received all the information I wanted with regard to financial assistance options. It felt like a cookie cutter list was given to us with options that we were then responsible for looking into ourselves. There is minimal information given about possible grants and scholarships available or other options other than financing. We requested this information specifically when we were considering whether or not we would be able to afford another cycle and I included what we had already used for options in the past that would no longer be an option and I received a generic e-mail back with the same list given to us the first time. We qualified for a treatment discount based on our income and I was very disappointed to learn that if we used any form of grant or gift money that we would no longer qualify for the discount. There are few grants that provide substantial assistance and unless we received at least a $10k grant, we would end up having to pay more than our first cycle without the discount. The clinic felt like a factory at times and everything is scheduled according to when the clinic does particular procedures rather than specific to how I responded. There was a question about whether or not I would have had more mature eggs if given a couple more days of stimulation but the retrieval was scheduled for 1 day for all patients. My next cycle was at a clinic abroad and they saw me daily towards the end to closely monitor the growth and scheduled the retrieval for the day my body was ready. The clinic was very secretive about our results. For instance, I was doing fertility acupuncture and my acupuncturist wanted me to come with my estrogen level and how many follicles and what size but the clinic would not give me this information and they said they don't give this out.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
With Dr. Lannon specifically we always felt like a human - he is very personable and responsive. We felt like a number at times with Boston IVF -everything is scheduled according to the day they do procedures, not according to how my body is responding.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE).
We warmed up to our nurse as we had more interactions with her. Our first meeting where we went over the protocol was overwhelming and felt rushed and confusing and the nurse was not overly warm. The nursing staff in general was great and I felt well cared for during procedures.
How was your experience with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Dr. Lannon is warm, approachable, and has a sense of humor. He took the time to answer any and all questions we had and he has been very responsive personally to e-mails. We recently asked for a bottom-line honest opinion and feel he delivered on that. I trust Dr. Lannon. I was disappointed at how our pregnancy loss was handled as I felt like we were ushered out of the office quickly due to being upset and then there was no follow-up. We were also not given specific information about our baby's heart rate and we only found out how low the heart rate was after requesting our records some time later. I feel like we would have been better prepared for our follow-up ultrasound if we had been given this information. I received a call from my ob/gyn's office stating that they received our records and wanted to know what our follow-up was for the missed miscarriage and we had none. I did reach out to Boston IVF a while later to discuss my disappointment and they sent my message to Dr. Lannon and we received an e-mail from him personally the same day. He stated that the clinic chooses to give people space after their loss which I don't agree with but felt some relief that we weren't just dropped because we weren't a success. We went abroad for another cycle due to cost and we reached out to Dr. Lannon again a year later since last seeing him and were able to schedule a meeting with him pretty quickly.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Ask for what you need - don't wait for it to be offered. Dr. Lannon is a great doctor and partners with you. I wish that we had been more direct the first time about our questions, our needs, and potential risks.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
We had no reason based on my blood work to think I would not respond well to stimulation and it was a shock to us and Dr. Lannon when they only retrieved 6 mature eggs. I started with birth control pill and then took Lupron followed by Gonal F 300 mg until the trigger shot (Ovidrel) and Lupron may have been added back in there towards the end. Dr. Lannon did tell us that if we were to do another cycle with him using my eggs, he would consider a lupron antagonist protocol. We ended up with all 6 eggs fertilizing and 2 blastocysts.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF (formerly IVF of NE).
Fresh IVF cycle using our own eggs and sperm with a discount based on income cost $8,000 and the medications cost about $3,000 with a pharmacy that offers a discount to Boston IVF patients. We recently went for another consult and it is recommended that we move to donor egg which is $18,000 for a single cycle or $42,000 for the assurance program which offers a full refund if you are are not able to have a live birth within 6 cycles.
10
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
10
I've always felt that everyone was helpful and responsive to phone calls and questions. The staff [Boston IVF -South Shore] for ultrasounds in blood draws was fantastic and conversational when appropriate. The wait was always minimal for any testing and they were able to answer any questions over the phone. Our only problem was being scheduled for an appointment when the doctor wasn't there, and then having to wait to meet with him.
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with Boston IVF (formerly IVF of NE).
I've always felt that everyone was helpful and responsive to phone calls and questions. The staff for ultrasounds in blood draws was fantastic and conversational when appropriate. The wait was always minimal for any testing and they were able to answer any questions over the phone. Our only problem was being scheduled for an appointment when the doctor wasn't there, and then having to wait to meet with him.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
Although sometimes it took awhile to get an appointment with him, when he was talking to us he was compassionate and helpful. He also was very positive about our ability to conceive.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE).
Our care during blood draws and ultrasounds was fantastic
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
Our biggest concern with dr. Bergers office was that it took so long to make an appointment. At one point in time they had schedule an appointment for us on a day that he was not working, which was frustrating. We were able to reschedule for a couple of weeks later for a phone consult. He recommended something that we had felt we could have taken care of during the wait for the appointment. Ultimately though, it was probably better for my body to have a rest which is what he ended up saying on the phone anyways. I feel that he understands what is going on and closely monitors each patient.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
Have patience in the fertility process. We wanted this so bad that it was easy to be frustrated. I definitely feel the doctor Berger is trying to help us get pregnant
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
We did 3 IUI Cycles with letrozole and then a trigger. For our IVF cycle we did gonal-f, cetrotide and crinone. After we had an unsuccessful Embryo transfer due to an inability to pass the catheter, he recommended a hysteroscopy.
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
Almost all of our fertility treatments were covered by Blue Cross Blue Shield. There was some initial cost of approximately $600 and then small co-pays of approximately $50 for medications.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
We only plan to transfer one during the first cycle and would increase in subsequent Cycles if necessary. We agreed with this strategy.
8
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Brian Berger at Boston IVF (formerly IVF of NE).

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Their [Boston IVF-RSC] strengths are that due to their size you can cycle any time and they do egg retrevial and transfers every day of the year. I also love the Domar Center located at their Waltham location. Acupuncture there is awesome with all practioners and the nutritionist was very helpful too. You do not usually get your doctor for retrevial, but mine came in once special to do just mine or a weekend morning. Billing is frustrating as you never get an actual bill or breakdown, and now we are paying out of pocket so you pay ahead for the whole cycle and get reimbursed if you did not use all of the plan treatments.
+ Read more
Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with Boston IVF (formerly IVF of NE).
Their strengths are that due to their size you can cycle any time and they do egg retrevial and transfers every day of the year. I also love the Domar Center located at their Waltham location. Acupuncture there is awesome with all practioners and the nutritionist was very helpful too. You do not usually get your doctor for retrevial, but mine came in once special to do just mine or a weekend morning. Billing is frustrating as you never get an actual bill or breakdown, and now we are paying out of pocket so you pay ahead for the whole cycle and get reimbursed if you did not use all of the plan treatments. You do need to be on top of things as far as your treatment as there is not someone to walk you through the process once you are on treatment or remind you. Follow up is also on you. But nurse communication is great and so was the coordinator.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
He is very fact based but also very personable. He encourages questions and looking at new treatment plans and will discuss it all in detail and give you approx. Success rates of different options.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Sara Mawn)
Sara is wonderful. Very compassionate and responsive. She was out for a while and we experienced other nursing staff. Most we great! At my first ERA biosposy, I was disappointed in the nursing as the 2 we not very professional, but my second biopsy was the exact opposite. It is a very large clinic so you will have interactions with many staff, but you also have a main point of contact.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Dr Pandas was very responsive to questions and requests, even while traveling He is accessible thru the nurse or via email. He was also flexible with us as far as having conference calls when we couldnt meet at his office due to schedule conflicts. We found him as he came highly rated to us from a Chief of another department Even though I was 40 and had low reserve, was a poor responder he didn't tell us donor eggs were the only choice. He know how we wanted our own child and he said out what our chances were. He has worked with us to optimize how many eggs we get but my eggs are not fertilizing. He is not encouraging or promoting of alternative therapies or naturopathic treatments to improve quality as he thinks they make minimal impact. But he will approve them and supplaments that I chose to do. I always keep him in the loop with what I am taking. He does like the use of acupuncture for transfer. We are looking to do another cycle or two with him at this point and looking at different treatment options. He has also gone to bat for us more than.once with the insurance company.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF (formerly IVF of NE)?
He is a down to earth person and a straight communicator that relies on data and proven methods. He is not on the cutting edge but it up to date on everything going on out that and looks to reliable data of success before recommending it to patients. He is very professional. Go in with lots of questions and you will come out with solid options to choose from.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
For my first cycle we did menopure and gonal f with Cetrotide to suppress, and during the cycle my dosing was upped as I was a poor responder. I ended up ovulating thru the Cetrotide is the cycle was candles. My next 2 cycles (the first I did immediately after the fist cycle as some research indicates that works better for older women) we switched to micro Lupton and stuck with the m &g. The first cycle we got 1 mature egg that did not fertalize naturally. I took a cycle off then the next cycle we used the same protocol and got I believe 3 eggs. They did not fertilize with ICSI, for the ones it could be used on. We switched to mini IVF since I was at max doses for stimulating meds but not getting good responses. Used Clomid with a hcg trigger (same as all the others) and got 6 eggs, 5 mature, none fertalize with ICSI. Took another few cycles off and did another mini IVF where I believe we got 3 or 4 eggs, nothing fertalized again. It has been attributed to my poor egg quality at my age, even though they look good at retrevial. Dr.P told me at my age less than maybe 1 in 12 eggs are chromosomaly normal, so it is a numbers game.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF (formerly IVF of NE).
Our first 4 cycles were covered by insurance, but the PGS testing was not. He did appeal to insurance and got 2 cycles covered that were initially rejected by insurance. Out of pocket IVF was $7750 for the cycle plus 2500 for icsi and 980 for the embryoscoping (which was at our request). PGS was $3300 For 7 to 8 embryos and went up and down from that number For the mini IVF cycle it is $4950 and that includes ICSI but not PGS testing.
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
We haven't gotten to that point, but we originally talked about doing only FET transfers of PGS tested embryos and at my age, 1 or 2 at a time.
8
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Alan S. Penzias at Boston IVF (formerly IVF of NE).

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
41
Treated
2018
Success with this Doc
?
Treatment
1 Egg Freezing, Embryo Freezing
Diagnosis
Uterine Fibroids
9
The clinic [Boston IVF] is very large so the positives of this are that there are many resources and options, including many locations and open on weekends. The downside of this is that I feel a bit like cattle in a factory...and your doctor does not perform any of the procedures (unless you luck out and they happen to be on call). Boston IVF and New England IVF also joined and there are differences between their protocols within the same clinic, but that was not made clear to us at the outset (switched between NEIVF to BIVF doctor and a few things slightly changed).
+ Read more
Age
41
Treated
2018
Success with this Doc
?
Race
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Egg Freezing, Embryo Freezing
Diagnosis
Uterine Fibroids
9
Describe your experience with Boston IVF (formerly IVF of NE).
The clinic is very large so the positives of this are that there are many resources and options, including many locations and open on weekends. The downside of this is that I feel a bit like cattle in a factory...and your doctor does not perform any of the procedures (unless you luck out and they happen to be on call). Boston IVF and New England IVF also joined and there are differences between their protocols within the same clinic, but that was not made clear to us at the outset (switched between NEIVF to BIVF doctor and a few things slightly changed).
During treatment, were you treated like a number or a human with David Ryley at Boston IVF (formerly IVF of NE)?
Dr. Ryley is very warm and approachable and really conveys that he cares and "has your back". He has advocated for me with insurance and got me right in for surgery when fibroid was found--and delivered news with compassion.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Heidi and Amanda)
They are very helpful, but you can tell that they are busy. However, when you need to talk to them, they will get back to you soon and explain things clearly.
How was your experience with David Ryley at Boston IVF (formerly IVF of NE)?
I said it before--he is very caring and compassionate and explains everything well. He is smart and confident but also realistic in setting expectations. I have the feeling that he "has my back" and that he truly cares.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
The clinic is really busy and it is difficult to get appointments in a timely manner. There is also the question of whether you want to deal with feeling like a number at such a big clinic... I think he's worth it but we'll see.
Describe the protocols David Ryley used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Gonal F, Monopur, Cetrotide, Endometrin
Describe the costs associated with your care under David Ryley at Boston IVF (formerly IVF of NE).
This first cycle is covered under insurance and Dr. Ryley fought insurance for that. Otherwise, it's about $8k-$10k.
10
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF (formerly IVF of NE)
Brookline
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
No
Treatment
IUI, 1 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, PCOS, Tubal Blockage, Unexplained
5
Clinic [Boston IVF-South Portland] was slow at returning calls with important results. They were always able to schedule me if I needed to be seen but when I received bad news they lacked compassion or emotional support. Doctors and staff are fact a based and knowledgeable on the process and procedures but if you are looking for a clinic that provides emotional support during what can be a very trying time, I would be recommend this clinic.
+ Read more
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, PCOS, Tubal Blockage, Unexplained
5
Describe your experience with Boston IVF (formerly IVF of NE).
Clinic was slow at returning calls with important results. They were always able to schedule me if I needed to be seen but when I received bad news they lacked compassion or emotional support. Doctors and staff are fact a based and knowledgeable on the process and procedures but if you are looking for a clinic that provides emotional support during what can be a very trying time, I would be recommend this clinic.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF (formerly IVF of NE)?
During my continued treatment, I have had a number of misfortunes; such as two chemical pregnancies and one ectopic pregnancy resulting in the removal of my fallopian tubes. I have had a number of diagnostic tests done and although I have follow ups to review the results, at my next visit, the Doctor suggesting testing that has already been completed and reviewed. This makes it seem as though he does not remember my case or take the time to review my file before my appointments.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Barbra Delsignore)
Slow in returning phone calls with important results
How was your experience with Michael Alper at Boston IVF (formerly IVF of NE)?
Dr Alper is very knowledgeable and well recognized for fertility treatment. I have experienced two miscarriages and an ectopic pregnancy and did not receive much compassion about this, although he provided me with factual and realistic information in regards to these occurrences. In my circumstances, he seemed to be very focused on the medical and scientific aspect of the treatment and did not seem to give any sympathy to my losses, which was hard for me. He provided me with very detailed and accurate information in regards to my procedures and what to expect.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF (formerly IVF of NE)?
If you are looking for bedside manner and emotional support through the process, I would recommend looking for a different provider
Describe the protocols Michael Alper used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
When I started working with Dr Alper, I had already completed 5 failed IUI cycles with my OB/GYN. Dr Alper completed all of the initial testing and stated that I was young and healthy and there was no reason that In-Vitro should not work. He determined that one of my fallopian tubes appeared to be blocked but we would be bypassing that with the in-vitro so there was no need to worry. During my first in-vitro cycle I took the injectable medications during the initial egg retrieval process. I had 15 eggs retrieved, 7 fertilized, and one embryo transferred in a fresh cycle. After the embryo transfer, I was put on progesterone gel once time daily. This cycle resulted in a positive pregnancy test, rising HCG until around 6 weeks and then miscarriage. Once my HCG level returned to 0, we completed a thaw cycle. This time after transfer I was put on progesterone suppository three times daily, estrogen patch that was changed 2 times a week, and estrogen pill two times daily. This cycle resulted in a positive pregnancy test with rising HCG until around 6 weeks with miscarriage. After this, Dr Alper did antibody testing, imaging of the lining of my uterus, and a biopsy of the lining of my uterus; all of these tests came back normal so Dr Alper approved another thaw cycle. This cycle resulted in a positive pregnancy test with HGC levels that were not rising appropriately. I was treated for ectopic, my HCG levels lowered, but it resulted in a hematoma in my fallopian tube, hemorrhage with internal bleeding, and I had both of my fallopian tubes removed as there was a cyst in my other tube. Still Dr Alper feels hopeful for a healthy pregnancy, although I am not feeling so optimistic.
Describe the costs associated with your care under Michael Alper at Boston IVF (formerly IVF of NE).
My initial in vitro cycle with egg retrieval was 8,900 dollars and an additional 2500 for my injectable medications. When I used progesterone gel, this was 300 dollars for 2 weeks worth. My first thaw cycle was 3500 plus costs of medications, and my third thaw cycle was 4000 plus costs of medication. I had all of my monitoring ultrasounds and blood work done at a hospital that was more convenient for me, so this was an additional cost in my treatment.
Describe Michael Alper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
After my two miscarriages and ectopic pregnancy, Dr Alper approved to transfer 2 embryos at next transfer if this is what I wish to do.
4
Doctor
Michael Alper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS, Other
10
[The nurses at Boston IVF were] Always friendly and so happy for us when the time came...Sometimes you will be called by and NP and it may be someone you have not met before. In my opinion it did not matter as long as I was being cared for in a timely manner. With other people it may matter and you may want a one on one relationship with the doctor...I was given baby aspirin for MTHFR and elevated PAI 1. I was also given metformin 1500mg daily for elevated insulin with no other signs of PCOS.
+ Read more
Age
31
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS, Other
10
Describe your experience with Boston IVF (formerly IVF of NE).
Sometimes you will be called by and NP and it may be someone you have not met before. In my opinion it did not matter as long as I was being cared for in a timely manner. With other people it may matter and you may want a one on one relationship with the doctor.
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF (formerly IVF of NE)?
The doctor was very pleasant and at the same time realistic. We were given the facts and although we did not go as far as she planned us needing to go, we were always informed.
Describe your experience with the nursing staff.
Always friendly and so happy for us when the time came. They even asked that we bring the baby in to see them which we will!
How was your experience with Rita Sneeringer at Boston IVF (formerly IVF of NE)?
We truly enjoyed being patients of Dr. Sneeringer. She was very realistic and VERY thorough in her workup which ultimately led to our baby girl we are expecting. If the workup was not so thorough I never would have found the reason I kept losing pregnancies. We are forever grateful.
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF (formerly IVF of NE)?
Just keep going! Keep plugging away. There are many roads to becoming a parent and if one doesn't work try the next. It is an extremely difficult experience but nothing is more worth it.
Describe the protocols Rita Sneeringer used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I was given baby aspirin for MTHFR and elevated PAI 1. I was also given metformin 1500mg daily for elevated insulin with no other signs of PCOS. Once the next pregnancy was achieved we were given Crinone 8% gel daily which I believe was the best thing that helped our daughter grow. I continued crinone for 28 weeks although it was only recommended until 10. I just had too big of a feeling that she needed it and my progesterone was low multiple times when I had lab work done. Our daughter is now coming in just a week!
Describe the costs associated with your care under Rita Sneeringer at Boston IVF (formerly IVF of NE).
The lab work was the most expensive being about 800 dollars but at the time our insurance was not the greatest. The medications totaled about 35 per month which was great!
8
Doctor
Rita Sneeringer
Communication
Compassion
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Stoneham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
25
Treated
2018
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
6
Some [nurses at Boston IVF] were rushed but we had one great nurse that we chatted with on the phone when we needed bloodwork for our pregnancy...Consolation was $250-$300...Ultrasound for miscarriage was $350-400...he was open to what we wanted but felt at least 2 embryos transferred were best in order to boost...chances...They were great about getting us in quickly and great to talk with. The secretary’s could be a bit more understanding of the patients fear and having lots of questions about the paperwork. Great company
+ Read more
Age
25
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
6
Describe your experience with Boston IVF (formerly IVF of NE).
They were great about getting us in quickly and great to talk with. The secretary’s could be a bit more understanding of the patients fear and having lots of questions about the paperwork. Great company
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
He took the time with us to answer all questions. He gently explained things. Though he did good, we left feeling that there wasn’t enough testing done in order to confirm his plan was right for us. But he was kind and understanding and willing to listen to us.
Describe your experience with the nursing staff.
Some were rushed but we had one great nurse that we chatted with on the phone when we needed bloodwork for our pregnancy.
How was your experience with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Dr. Lannister’s was gentle and kind. Though he felt that us not getting pregnant on 4 rounds of clomid was an orange flag and not a red flag, he didn’t take the time to explain why. He was organized and very kind but never thought to test my hormones or my thyroid. I felt that he was the same as my PCP and OB in that sense. Jumping right into IUI or clomid IVF is intense and may not be necessary if all other body parts are working. (Fallopian tubes) ext. We did get pregnant on our own only to miscarry after our first consultation. But he said if we weren’t pregnant in 6 months to call him to start IUI. So we left feeling like we were broken and not heard and pushed into treatment even though we conceived on our own. Over all he’s kind, not rushed, and understands that we don’t want to be there for help as we want to do it naturally but have no other option. But he gets that bedside manner is important and that it is a huge leap of faith. I do recommend him!
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF (formerly IVF of NE)?
I would say that he should maybe do blood tests of the female to really check hormonal levels prior to jumping into IUI and other fertility treatments. Obviously doing this after the males sperm has been tested first.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
He mentioned doing an HSG first then from there doing IUI’s for as many rounds as we wanted depending on if my tubes were found to be open. If that didn’t work, then he recommended Clomid IVF where they monitor my follicles and only remove 2 mature eggs and fertilize them and then implant them back into my body. He understood we do not feel right doing General IVF.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF (formerly IVF of NE).
Consolation was $250-$300. Not covered by insurance. Ultrasound for miscarriage was $350-400.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
No, he was open to what we wanted but felt at least 2 embryos transferred were best in order to boost purchases chances.
6
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29 - 32
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
I think everyone at this clinic [Boston IVF] has been super positive, helpful and kind. I also love that they have the Domar center and offer so much that helps during your treatment, like acupuncture...but it was definitely worth it for the care you receive. I would honestly say that the doctors, nurses and staff here are the equivalent to Disney employees, everyone is so nice to you!...I love how this entire clinic, with all their different locations, works as one giant team. I felt very taken Care of, even when I didn't necessarily know the doctor or nurse who was caring for me during a certain procedure.
+ Read more
Age
29 - 32
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
I love how this entire clinic, with all their different locations, works as one giant team. I felt very taken Care of, even when I didn't necessarily know the doctor or nurse who was caring for me during a certain procedure. I found that it was nice at times that you had to call and leave voicemails, that way you always got the exact and correct answers you needed, although sometimes you just want to call and get through to someone so you don't have to wait for a phone call, but that's just sometimes in my opinion. I think everyone at this clinic has been super positive, helpful and kind. I also love that they have the Domar center and offer so much that helps during your treatment, like acupuncture. The worst part was the commute during rush hour to get to appointments, but it was definitely worth it for the care you receive. I would honestly say that the doctors, nurses and staff here are the equivalent to Disney employees, everyone is so nice to you!
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
I felt that he really has such a passion for what he does, so during his care I was blown away by how everything went. After having my daughter, my husband and I went back for a consultation to do a frozen embryo transfer and he was so happy to see us and see that we had success. We had a very nice conversation while also being down to business to make sure we have success for our family again. We couldn't be happier!
Describe your experience with the nursing staff.
The nursing staff has always been very organized and very easy to talk to. I really appreciate how they handle your cycle and how they communicate what needs to be done. They have always been very quick to get things done for you also.
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
Dr. Berger has been very direct and to the point about my treatment and expectations. I have always felt that I was in good hands and that he was in full control over how my cycle turned out. In the times that I showed concern or was nervous about a procedure he really spoke to me like a human and not a doctor, which was such a comfort. In a consultation I had recently with him, after having my daughter and going back for a frozen transfer I told him that what I experienced with my IVF cycle went so much easier than I had anticipated and it was because of him that it went so well. I did wish that I could see my doctor more for procedures, instead of sometimes having all different doctors, but at the same time I knew dr. Berger was in full control of my cycle and I felt so comfortable with everyone at Boston IVF. Dr. Berger always stresses excellence in his field and the importance of keeping up with what is best for his patients treatments, so I knew that he would never let me in the hands of a colleague that wouldn't be equally excellent to execute his plans. This really spoke volumes in the amount of trust I put in him for my care, and how pleased I was with the results.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
I would tell a prospective patient that it's important to get all your information and ask all your questions during your consultation, you won't necessarily get the chance to see him or talk to him again during your cycle. It's important to trust what he wants to do to help you.
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I can't remember with my IVF cycle what the specifics were, I am currently doing a frozen transfer and my protocol so far is to take letrozole cycle days 3-7, then blood work/ ultrasound cycle day 10. I will be taking ovidrel, edomitrine, doxicycline, and methylprednisolon
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
My fresh cycle I was on different insurance so more of my drugs were covered. For my frozen transfer, I'm finding the cost of my medication more expensive due to my current insurance.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
For my fresh cycle we chose to put 2 embryos in, the result was my daughter. Going back for a frozen transfer we were not sure what to do, how many embryos. Dr. Berger asked how many babies we want for this pregnancy, we responded with 1, and he said that's our answer! I really liked how he very simply helped us make such an important decision
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
8
The clinics [Boston IVF- South Portland] strengths in my eyes are the nurses and dr amount of knowledge in the process as well as their gift to make you feel comfortable with the situation the only weakness in my eyes is the receptionist in the front is not that friendly... Our nurse was very knowledgeable as well as great bedside manners making us comfortable with her threwout the process
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with Boston IVF (formerly IVF of NE).
The clinics strengths in my eyes are the nurses and dr amount of knowledge in the process as well as their gift to make you feel comfortable with the situation the only weakness in my eyes is the receptionist in the front is not that friendly
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
I believe he did a great job at giving us heartfelt detail on the process as well as making us feel like he was their for us no matter what path we choose makeing me and my wife more comfortable to move forward with ivf
Describe your experience with your nurse at Boston IVF (formerly IVF of NE).
Our nurse was very knowledgeable as well as great bedside manners making us comfortable with her threwout the process
How was your experience with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
I believe dr lannon was very knowledgeable and had a great amount of experience in this situation. He made me and my wife feel comfortable moving forward with him .he was very informative of the pros and cons of the process as well as giving us information on the odds of the process. He also had egg I think is an open table concept where he always allowed any questions small or large to be brought up helping us build a trusting relationship with him makeing our decision to move forward with confidence rather then doubt
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF (formerly IVF of NE)?
My advice would be to open minded and to stay positive . I would also recommend ask any an all questions you may have . Reading up on the process before your consultation is key so you have more questions to ask which would help you make your decisions
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
We have only had the chance to go threw 3 iui at this point we are now in the process of ivf .our iui results where not successful but threw the testing we gained confidence that ivf was worth a shot . The results of the iui made us aware that most things looked good but we where just unable to conceive
Describe the costs associated with your care under Benjamin Lannon at Boston IVF (formerly IVF of NE).
Cost is roughly 10895 plus all medicine involved would be additional 2500
8
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
6 IVF, 6 Egg Freezing
Diagnosis
10
They [nurse at Boston IVF] were all super sweet and very friendly...There was only one time when I wasn’t notified of my next steps. But I don’t consider that as something that requires me to tattletale on them because I understand the amount of phone calls they receive and deliver each day...Considering the amount of people they have in and out of their clinic daily I would say that they are doing pretty well. Of course there are some things that I could complain about but I wouldn’t necessarily consider them as a weakness
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IVF, 6 Egg Freezing
Diagnosis
10
Describe your experience with Boston IVF (formerly IVF of NE).
Considering the amount of people they have in and out of their clinic daily I would say that they are doing pretty well. Of course there are some things that I could complain about but I wouldn’t necessarily consider them as a weakness
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
It was obvious that Dr. Berger genuinely cared about us. He would come into the office and have a conversation with us about every day life. He wasn’t just there to talk IVF business. I appreciated having a friendly conversation with him that wasn’t strictly IVF related.
Describe your experience with the nursing staff.
They were all super sweet and very friendly. We attended the baby bowl right after we started seeing Brian Berger as our doctor. His nursing team was also in attendance at the baby bowl and were able to spot myself and my husband and made sure to come and say hi to us. I thought it was great how personal they were with us.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call with results
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
He is a compassionate human being that genuinely cares about his patients. You could tell he felt our pain when things didn’t go as planned and he felt our happiness when they did. I was sad to have to part with him when I was 6 weeks pregnant. He made me feel like there was hope when our first doctor didn’t. He gave me our miracle baby!
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
Be patient. Ask any and all questions. It will happen for you one way or another. We were told by my first IVF doctor that after my daughter was born my husband wouldn’t be able to keep going in producing sperm. Here we are 4 years later with our little miracle babe!
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
He is aggressive. But he knows his stuff and how knows what your body can handle. I just put all my faith in him!
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
Thankfully my insurance company covered almost all of our procedures due to my husband‘s condition. We however are required to pay for sperm and embryo storage
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
He was open to whatever we chose. But because I was healthy and young there was no need for multiples
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
No
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
My nurse [at Boston IVF] was not communicative regarding important parameters during my cycle (although other nurses were when she was not available to call.)...very efficient, wait times for monitoring are almost nonexistent, and retrievals and transfers run smoothly. Overall the clinic is very good. Based on my experience with one doctor, I would suggest that more alternative or atypical protocols be attempted, particularly in the case of conditions such as DOR.
+ Read more
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
Describe your experience with Boston IVF (formerly IVF of NE).
Boston IVF is very efficient, wait times for monitoring are almost nonexistent, and retrievals and transfers run smoothly. Overall the clinic is very good. Based on my experience with one doctor, I would suggest that more alternative or atypical protocols be attempted, particularly in the case of conditions such as DOR.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Heidi Atherton)
Heidi was very personable and polite, but provided almost no information regarding parameters during the cycle such as follicle number, estrogen levels, etc., even when I specifically requested that I be provided this information (often, a voicemail is left when the patient is busy at work). I have since learned that many patients are provided cycle calendars (Heidi does not provide them), and following often complicated instructions is much more difficult in the absence of a cycle calendar. Other mistakes were made, such as the source of sperm (fresh or frozen) many times, which definitely increased my stress level during the process.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with David Ryley at Boston IVF (formerly IVF of NE)?
Dr. Ryley has an excellent bedside manner. He is compassionate and friendly and explains the process well. I did not find him open to changing protocols nor did he seem particularly well versed in treating DOR.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
Be your own advocate. Ask many questions, and insist on the treatment that you want. If you have a condition such as DOR, ask specifically what would differ in your treatment compared to women without DOR.
Describe the protocols David Ryley used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Antagonist protocol (I responded poorly), 2 micro-flare protocols (I responded better), and two A/ACP with estrogen priming protocols (I produced many more eggs). The last protocol I insisted upon; the first two were standard for the clinic and were attempted because women often respond differently to the 2 protocols.
Describe the costs associated with your care under David Ryley at Boston IVF (formerly IVF of NE).
Massachusetts covers IVF cycles almost fully. For freezing and storing samples, as well as copays for medications, our overall costs during 5 IVF cycles over the course of 2 years was approximately $2500.
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
Based on my diagnosis of DOR, 2-3 embryos were thought to be best for transfer.
5
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
I loved the nursing staff [at Boston IVF]. I was mainly under one nurse (she was great!) although I worked with a few other staff members throughout the process. Everyone was wonderful, very compassionate, patient with my questions, and always called when they said they would. (Seriously, they were amazing at saying "We'll call you after 2pm tomorrow" so I knew I'd hear in the 2pm-5pm range, for example - it made waiting for results a LOT easier!)
+ Read more
Age
32
Treated
2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
I've been to three locations for Boston IVF. All offices have been clean, organized, and friendly. While they can't do all services at all locations, it was nice to have multiple places to choose from at times. I suppose the only weakness is parking at the downtown office - it can be a little expensive at the garage (but a small price to pay in this process).
During treatment, were you treated like a number or a human with David Ryley at Boston IVF (formerly IVF of NE)?
Dr. Ryley offered very personalized care. We felt like he genuinely wanted to connect with us. Each appointment was a balance of checking in personally/emotionally while also covering more technical logistics/plans/etc. He was upfront with numbers and statistics, staying positive but managing our expectations. When he delivered news, good or bad, I could feel he was really there with us.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE).
I loved the nursing staff. I was mainly under one nurse (she was great!) although I worked with a few other staff members throughout the process. Everyone was wonderful, very compassionate, patient with my questions, and always called when they said they would. (Seriously, they were amazing at saying "We'll call you after 2pm tomorrow" so I knew I'd hear in the 2pm-5pm range, for example - it made waiting for results a LOT easier!)
How was your experience with David Ryley at Boston IVF (formerly IVF of NE)?
Dr. Ryley has been present throughout our process from testing/diagnosis to transfer planning (our current status). He was clear at the beginning that he may not be the doctor at our egg retrieval and I wouldn't see him for every step (with all the tests and ultrasounds, I wasn't expecting to!) but I was glad he was so up-front. I felt like we got full access to him through phone calls, follow-up appointments, and knowing he was reviewing our results every step of the way.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
I always encourage people to ask whatever questions they have - but also, trust the process! Dr. Ryley is very experienced and has had many successes. I felt totally confident letting him take control (and it reduced my stress a ton).
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
Because of my previous natural conception and the PGS testing, Dr. Ryley recommended we only transfer one embryo. Honestly, we didn't question it much because we agreed - so not sure if he (or my insurance) would have not allowed a multiple transfer or if this was all preference/recommendation.
10
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
6
Diagnostic testing [at Boston IVF] that was not covered by insurance amounted to about 2-3k, which came as a surprise to us and I would've elected not to do some of it (like for STDs)... I was happy overall with my doctor when I got to see him, and the latter dedicated nurses I had were very helpful and caring...it was a little clumsily run. Every time I would check in at the main front desk, there would be three employees sitting there chatting and I would rarely be pointed to the right place for secondary check-in. Oftentimes I was sent to wait by the blood testing wing and they would be calling my name in the other wing or vice versa, and have me marked as late for my appointment. The staff that were at the payment windows were also terribly unfriendly more often than not ... they'd be on their phones and roll their eyes when I approached asking if I pay for my appointment there.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Race
East Asian
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
6
Describe your experience with Boston IVF (formerly IVF of NE).
Even though Boston IVF Waltham is a large center, it was a little clumsily run. Every time I would check in at the main front desk, there would be three employees sitting there chatting and I would rarely be pointed to the right place for secondary check-in. Oftentimes I was sent to wait by the blood testing wing and they would be calling my name in the other wing or vice versa, and have me marked as late for my appointment. The staff that were at the payment windows were also terribly unfriendly more often than not ... they'd be on their phones and roll their eyes when I approached asking if I pay for my appointment there. If you can look past these administrative issues, I was happy overall with my doctor when I got to see him, and the latter dedicated nurses I had were very helpful and caring.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
For the first 75% of my cycle I was under the care of a rotating stream of nurses. I would get monitoring result and other related calls from a different person each day, and they were not always on the same page. Some of the nurses were very nice and some were curt. I'm not sure if this was sorted out and they now have 1 dedicated nurse for Dr Penzias, but the rotating care was frustrating since i had to re-explain a concern or re-ask a question constantly to different people.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Ashley)
The latter reviews for primary nurse are specifically for Sara and Ashley. In the first portion of my time with Dr Penzias I was treated by a rotating schedule of nurses which was frustrating. But when Sara was working she was very attentive, compassionate, super responsive and helpful and then when Ashley took over she was also amazing.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call in prescriptions to pharmacy
How was your experience with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Dr Penzias seemed to be very knowledgeable and had a scientific and statistical approach to everything. He would explain things thoroughly in statistical terms, which is great if your mind works that way, but sometimes I would've preferred more layman terms. We were pleased during our times with him, but the main problem was we could rarely get a hold of him for any ad hoc questions, and appointments with him took a while to schedule out. We also thought he would be performing our procedures (ie egg retrieval) but that was not the case.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Dr Penzias put us on 6 months of medicated cycles (he gave us the choice of IUI vs just timed relations each month - we did the latter due to our travel schedule) before we moved on to IVF. I was on standard Gonal F, ovidril, cetratide prior to egg retrieval and then progesterone in oil prior to embryo transfer.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF (formerly IVF of NE).
Our insurance ended up covering our IVF cycle, but we were quoted about 15k for the cycle. Diagnostic testing that was not covered by insurance amounted to about 2-3k, which came as a surprise to us and I would've elected not to do some of it (like for STDs).
8
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
...She [Dr Alison Zimon] didn't bother to mention that to me and I found out my dr had quit on Facebook! I feel like her quiting was a blessing in disguise because I absolutely love my new dr. He spent almost an hour on the phone with me answering every question and concern...They [Boston IVF] are very efficient. I don't lived near an office so I get blood and scans done locally. It's very convenient. Unless it's a weekend.
+ Read more
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
Describe your experience with Boston IVF (formerly IVF of NE).
They are very efficient. I don't live near an office so I get blood and scans done locally. It's very convenient. Unless it's a weekend. —————————————————————-———————————-—————————————————————————————————
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF (formerly IVF of NE)?
Consult she was friendly but never spoke with her again until follow up for failed cycle. She kept the call quick.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Karen)
Minor prescription mix ups but they are overall awesome. I was told 8 eggs at my second retrieval but it was only 5. They went through hell when Zimon left the practice so there was a few rocky days of missed callbacks but overall they recovered quickly and are very helpful
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to inform you of changes in protocol
How was your experience with Alison Zimon at Boston IVF (formerly IVF of NE)?
She was very nice and personable when we met for a consultation. Our next appointment after testing was quick and to the point. All communication after that was with her nurses. My first problem with her and what made me lose her trust happened at my first transfer. She changed our agreed upon plan last minute. We agreed on single embryo transfer of a 5 day blast or two embryos if day 3. I showed up on day three and the random dr that was doing my transfer told me we were transferring one. Since I had only two embryos I had assumed one stopped growing. When I asked he said nope it's fine but dr Zimon changed you to one. I was so angry. I hate confrontation and I felt like I was put on the spot and had to defend myself and fight for my original plan. I had a chemical that cycle and had a phone follow up that was very brief with dr Zimon. Cycle two I had the exact same results. Same amount of eggs (I was told 8 but they were wrong, they got 5 again).
Describe the protocols Alison Zimon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I have a low AMH of .8 but I am only 31 so she wasn't worried about egg quality. Based on my AFC of 10 she was very confident that we would get around 10 eggs. First cycle was bcp/antagonist with 225 gonal and 20 HCG. I only stimmed for 6 days, triggering with HCG on day 7. I only used two doses of cetrotide. Retrieved 5 eggs, 3 mature, 2 fertilized, transferred 2, chemical Cycle two we had planned estrogen patch protocol. I went for bloodwork to confirm ovulation then I was to start the estrogen patch for a few days, then add cetrotide before period. I got my period early so on cycle day 1 she had me put on estrogen patch then I started gonal f at 375 the next day with 40 HCG. She didn't send me for a scan until day 5 on which day she increased my gonal to 450 with 40 HCG. Stimmed 6 days again, trigger with ovidrel on day 7. 5 eggs retrieved 2 fertilized (didn't tell me how many were mature) transferred both (excellent grades) and had a negative beta. No follow up because she left the practice.
Describe the costs associated with your care under Alison Zimon at Boston IVF (formerly IVF of NE).
I have insurance coverage and ended up spending $800 first cycle $1100 second.
Describe Alison Zimon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
She really pushed me to one. I chose two of day 3 transfers. Since I only got two embryos each time I felt good about putting both in.
7
Doctor
Alison Zimon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF (formerly IVF of NE)
Cape Cod
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, Unexplained
10
The only frustrating part about the clinics [Boston IVF] were the locations....at times for treatment, I actually would have to travel to Albany (over 3 hours from my house) to do the procedures. I worked with MIchelle primarily....She always called me back same day and was really good with answering all my questions.... I also really liked that my clinic had a portal where all my information was stored. That made it easy to upload blood work orders, instructions for injections, etc.
+ Read more
Age
31
Treated
2017
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
The only frustrating part about the clinics were the locations. I went to the Boston IVF Center in Syracuse initially but the clinic doesn't have their own location (they share a building with Upstate Medical Center). Often times my doctor wasn't available to meet in Syracuse (because he was actually based in Massachusetts!) and so at times for treatment, I actually would have to travel to Albany (over 3 hours from my house) to do the procedures. When I initially contacted Boston IVF- Syracuse, I thought everything would be done in Syracuse. However, if I wasn't willing to drive to Albany, my care would have been delayed. So we made the sacrifice and traveled to Albany.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
He really took the time to explain every part of our care. He even met with us in between treatments to talk about next steps if our IUI did not work. He showed us a power point with different statistics concerning sub fertility and seeing it on the screen really helped me understand the process. Had he just spoken to us with no visuals, I would have had a really hard time following along. He was also available for phone consultations which were really helpful.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Michelle)
I worked with MIchelle primarily. She was the person I spoke with the most. She always called me back same day and was really good with answering all my questions. She was good with giving me all the information that I would need, but not overwhelming me either. I also really liked that my clinic had a portal where all my information was stored. That made it easy to upload blood work orders, instructions for injections, etc.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to order appropriate test
How was your experience with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
As a patient there were times where his eagerness definitely encouraged me. He listened to me when I told him I had a really hard time being on Clomid and he suggested Letrozole. When I started Letrozole he was very interested and concerned about how I was doing on that (I did very well on it). He explained to me why he thought Letrozole was a better fit for me than Clomid and that helped me a lot. He also explained why I wasn't ovulating every month and did a really good job going through the idea of sub fertility (people who are experiencing infertility with a diagnosis). At times I felt frustrated by our lack of diagnosis, but because he spent so much time explaining that we were not infertile but sub fertile, it made me feel much better.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Ask questions. Any questions. He can answer them!
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
During our consultation he knew we had done 4 rounds of clomid without any pregnancies, so he suggested we try Letrozole for one month and then an IUI. I was very fortunate that my IUI worked on the first round. I have no idea if it was the Letrozole that helped more or the IUI. For my second pregnancy, I want to try going on Letrozole for a month with intercourse to see if that works.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF (formerly IVF of NE).
Our insurance covered mostly everything (we have amazing insurance). But I do remember looking at the EOB and between blood tests, genetic testing, prescription, the sample collection, and the IUI- we were close to $5,000. We only paid deductibles in the range of $20-40.
10
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
38
Treated
2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
0
[Boston IVF] Strengths: Ultrasound and blood testing begins early in the morning...Testing is done quickly and is staffed to support each patient even when they are early for their appointment. Billing and insurance verification is efficient. Domar center provides nutritional counseling and acupuncture in one location. Weaknesses: . Results of ultrasounds and blood test results were not discussed regarding the implications of fertility or responsiveness but only put in the context of the IVF progress.
+ Read more
Age
38
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
0
Describe your experience with Boston IVF (formerly IVF of NE).
Strengths: Ultrasound and blood testing begins early in the morning which is convenient for testing before work. Testing is done quickly and is staffed to support each patient even when they are early for their appointment. Billing and insurance verification is efficient. Domar center provides nutritional counseling and acupuncture in one location. Weaknesses: You never see the same surgeon or embryologist. Contact with your doctor is extremely limited. Results of ultrasounds and blood test results were not discussed regarding the implications of fertility or responsiveness but only put in the context of the IVF progress.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
During my cycles I only had contact with the nursing staff, despite a change protocols the drugs ordered were incorrect, we did a day 3 embryo transfer on cycle 2 despite prior poor embryo survival in the first round.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Amanda Merchant)
After completing the birth control for cycle 1 the nurse informed me that we would not be abel to proceed with the cycle because my husband had not completed the Counsyl screening. At no point had this testing been communicated as a contingency for proceeding with the cycle. I asked to speak with the Dr. Penzias but received a call from the nursing manager explaining that Amanda had mistakenly not given me the correct information regarding the completion of the Counsyl testing being a requirement. The nursing manager gave me the option to either waive my husband's testing or to have the testing done as soon as possible while the IVF cycle continued. After my embryo transfer I was not told to schedule a follow-up visit with Dr. Penzias which resulted in my not being able to proceed to the next cycle until an additional month had passed. Before cycle 2 I shared my concerns with Dr. Penzias that Amanda seemed to be disorganized and the communication was not ideal. I met with Amanda to discuss the next cycle and I asked her whether I was able to combine the drugs for the second cycle and if it was possible for me to utilize any drugs I had left over from the previous cycle. Amanda indicated that she did not know and referred me to the pharmacy. The pharmacy stated that my clinic should provide a response about mixing of medications. The second cycle started with my receiving Cetrotide despite this medication being removed from my protocol. It was confirmed that the error was in the orders coming from Dr. Penzias' office. For both cycles I was given the incorrect time for my embryo transfer.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Dr. Penzias did take the time to answer my questions but I felt as though I was expected to perform my own research on the IVF process rather than being provided with options to consider. I do not feel as though the IVF treatment was tailored to my husband and I's specific fertility challenges. I was not able to contact Dr. Penzias directly during the process and was required to work with the nursing staff. We had a Day 3 fresh transfer in round 2 without prior understanding of this strategy being utilized. The Day 3 fresh transfer felt like a financial decision to ensure complete billing of the cycle rather than a decision that would result in a successful pregnancy.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Consider a second opinion.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Bicornuate uterus requiring single embryo transfer. Cycle 1 started on 06-Jul-2017: OCP/Antagonist - birth control, 375 Gonal F + 75 Menopur, cetrotide, ovidrel. Crinone vaginal progesterone. Resulted in retrieval of 9 eggs, 5 fertilized (ICSI), 3 embryos made it to Day 3, 2 embryos made it to Day 5. Fresh transfer of 1 embryo at Day 5. Acupuncture twice after embryo transfer. Remaining embryo did not survive for freezing. Menstruation occurred 4-5 days after transfer. Negative pregnancy test. Cycle 2 started on 08-Oct-2017: OCP/Microdose Lupron - birth control, microdose Lupron 10 IU (am & pm), 475 IU Gonal F, 75 IU menopur, Ovidrel. Resulted in retrieval of 12 eggs (10 mature). Intramuscular progesterone injections twice a day. Two eggs fertilized (ICSI) with fresh transfer at Day 3 of one embryo. Second embryo was necrotic at Day 5.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF (formerly IVF of NE).
$1200 for the first cycle including preliminary testing. I have not yet been billed for the second cycle.
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
Utilized single embryo transfer due to bicornuate uterus making multiple pregnancy a risk to my health.
0
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
2
During our first cycle [at Boston IVF], the financial coordinator left our paperwork on the fax machine (which was supposed to be sent to the insurance company for approval) and she left for vacation for 2 weeks, so it pushed our whole cycle back a few weeks and it kept me on birth control for way longer than I should have been. I had two nurses call with two different timelines to kick off the first cycle with conflicting recommendations. When I addressed it and asked which one I should go with, one nurse criticized the other nurse's plan.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
2
Describe your experience with Boston IVF (formerly IVF of NE).
**to clarify, we were not undergoing cancer treatments. I must have clicked the wrong Boston IVF option. We were just undergoing a standard IVF process** Strengths: good reputation, big facility with local offices (e.g. they had an office in Quincy which was convenient for us for blood and ultra-sounds) and I loved their acupuncture team in the Domar center. Weaknesses: because Boston IVF is so massive, as a patient I felt like a number being funneled through a factory. No one really seemed to "own" us. Stephen Bayer was very disconnected from our process and my last follow up meeting with him to discuss our failed cycle was awful, not helpful/hopeful and he basically walked me out hysterically crying. I left feeling like a failure with no clear game plan, so my husband and I decided it was time to work with a new facility and team of doctors.
During treatment, were you treated like a number or a human with Steven Bayer at Boston IVF (formerly IVF of NE)?
**To clarify, we were not undergoing cancer treatments. I must have clicked the wrong Boston IVF option. We were just undergoing standard IVF treatments. Boston IVF felt like a factory, where my husband and I were just a number. Dr. Bayer did his best in the beginning to give us hope and lay out the game plan, but the first cycle was very disorganized (mainly with the financial coordinator and nurse instructions) and we did not talk to Dr. Bayer at all during the process until he called to tell us both cycles failed. Our last follow up appt with Dr. Bayer was very discouraging and he did not give us any hope.
Describe your experience with the nursing staff.
The nurses were good at answering my questions when I had them, but in general, it felt a bit disorganized because there were several nurses on staff so I didn't feel anyone, in particular, was really monitoring my progress or had a handle on my treatment plan.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Steven Bayer at Boston IVF (formerly IVF of NE)?
**To clarify, we were not undergoing cancer treatments. I must have clicked the wrong Boston IVF option. We were just undergoing standard IVF treatments. Steven Bayer was great in the beginning with the game plan and giving us lots of hope in the treatment plan. After that point, we did not speak with him, see him or work with him until he called us with negative results. During our follow up meeting he did not seem hopeful or committed to finding the right solution.
What's one piece of advice would you give a prospective patient of Steven Bayer at Boston IVF (formerly IVF of NE)?
Go to another clinic.
Describe the protocols Steven Bayer used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
**To clarify, we were not undergoing cancer treatments. I must have clicked the wrong Boston IVF option. We were just undergoing standard IVF treatments. Birth control (which backfired), injections and a healthy lifestyle. Birth control to suppress the ovaries. Injections to stimulate follicle growth. A healthy lifestyle to give us the best possible chance.
Describe the costs associated with your care under Steven Bayer at Boston IVF (formerly IVF of NE).
Fortunately, our insurance covers up to 6 rounds of IVF and genetic testing due to my husband's translocation, so we only had to pay co-pays most of the time.
Describe Steven Bayer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
Unfortunately, we didn't make it to this stage during either IVF cycle.
2
Doctor
Steven Bayer
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, Other
0
During my 10 months under Dr Bergers [at Boston IVF] care we had something go wrong with every single appointment. From smaller things such as forgetting to book our appointments, calling and asking about procedures I didn't have, not remembering why I was in for certain appointments - to larger things like having me wait over an hour before an IUI transfer and not telling me why or that it was ok, nurses thinking I was doing a fresh transfer 5 minutes before surgery when we paid and signed for a freeze all PGS, cancelling appointments with the actual doctor 2 minutes after telling me I am miscarrying (just to name a FEW instances).
+ Read more
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, Other
0
Describe your experience with Boston IVF (formerly IVF of NE).
Strengths: they call when they say they will Weaknesses: take time to get insurance approval, takes weeks for an appointment with the doctor if THEY decide you can even have one, unorganized, lack compassion, contradict each other, it's run like a factory.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
Of the 10 months I was under Brian burgers care I saw him a total of three times. One of which was only because the nurse that I know there insisted that he see us. You are not allowed to talk to the doctor. During the 2 1/2 months that are pregnancy consisted of he canceled appointments that were previously set to talk with him. Different nurses called me all of the time and everyone contradicted each other. No one ever knew who I was or why they were calling me. Does anyone look at a chart there?
Describe your experience with the nursing staff.
The only reason I kept my sanity with the nurses at Boston IVF was because I knew Dr Bergers nursing assistant and could text or call her with all my questions when they went unanswered. Other people wouldn't be that lucky. The nursing staff is young and they have high turnover. There were different nurses calling all of the time from Quincy and Waltham. They get agitated with questions and ALL of them contradict what the other says and what the Doctor says. When they call it's as if they don't even bother to open your file beforehand. They call and ask about procedures you didn't have, they call with results and don't even know why you were in for that appointment, they misplace documents, they forget to make your appointments and they lack compassion in every sense.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Lost appointments
  • Failed to convey critical information
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
Brian Berger was my first meeting about IVF. It took me 3 weeks to get an appointment to see him. During my initial IVF meeting, mixed with being new to it and Dr Berger putting on a show like he cared about me, I was excited to choose him as my doctor and get started on making a baby. Overall my experience of him is that he is conceited and too busy. When on the rare occasion we did get to see or speak to Dr Berger he seemed smug and smirked when you asked questions. My experience as a patient was that I was treated as a number. We had two failed IUI's and a miscarriage with our first IVF cycle and barely ever spoke to the actual doctor let alone see him. He has his nurses do everything. Which makes them seem overwhelmed and uninterested in patients as humans. During my 10 months under Dr Bergers care we had something go wrong with every single appointment. From smaller things such as forgetting to book our appointments, calling and asking about procedures I didn't have, not remembering why I was in for certain appointments - to larger things like having me wait over an hour before an IUI transfer and not telling me why or that it was ok, nurses thinking I was doing a fresh transfer 5 minutes before surgery when we paid and signed for a freeze all PGS, cancelling appointments with the actual doctor 2 minutes after telling me I am miscarrying (just to name a FEW instances).
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
Don't have high expectations
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Before beginning any IVF treatments Berger ordered us do blood tests, semen analysis and hysterosalpingogram to see how my Fallopian tubes were. Blood test came back good and tubes were open. At our follow up he said my husband had low morphology and that there is nothing to help that. Suggested we do anywhere from 1 to 3 IUI's then IVF. We did two IUI's - first one failed second was a chemical pregnancy. There was nothing done after these. No additional testing. No uterine exams. We proceeded with IVF cycle which we did egg retrieval process, freeze all with Pre genetic screening, and implant. Dr Berger used estrogen pills and patches as well as progesterone in oil and crinone. My lining was a problem as it wasn't getting thick enough but Berger never increased my dosage or checked my uterus. Just eventually said it was layered enough but never reached 8mm. After an abnormal pregnancy and miscarriage at 8 1/2 weeks my HCG levels were going down very slow - only thing done here was blood tests. I found out after I left Boston IVF that there was fluid in my lining. That was never brought to my attention at Boston IVF.
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
Covered by insurance. Insurance approvals took a while. They didn't willingly offer information if it required you to pay out of pocket. I think all options should be presented and the patient should decide if they want to pay for it or not
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
The doctor made it known that he doesn't promote multiple embryo transfer as there are risks involved. One of the NP's also have us a lecture on why not to do multiple embryo transfer. When we were approved by insurance for single embryo transfer I asked the financial coordinator if it doesn't work can we implant 2 next time - she said no. I then asked if my husband and I were willing to pay for a second embryo to be implanted could we do that and the financial coordinator said no. After our single embryo miscarriage I found out this was not true. We are absolutely entitled to pay out of pocket for embryo transfers.
0
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 34
Treated
2015 - 2017
Success with this Doc
?
Treatment
6 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
I typically speak with Kayla or Allison [nurses at Boston IVF] and they are both fantastic. They are knowledgeable and compassionate. Typically, if I am calling them it's because I need something and they are always so understanding. They always call you back and never seem to be rushed or annoyed by my many questions. There is a PACU nurse named Kris, that is an exceptional nurse and such a gift to the practice. She is also so compassionate and clearly chose the right field to practice in.
+ Read more
Age
32 - 34
Treated
2015 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 2 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
Dr. Berger is a kind and compassionate physician. He definitely treats you like a human and remembers you both on the phone and in person. Although the center is busy, I have never felt "like just another number"
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Kayla)
I typically speak with Kayla or Allison and they are both fantastic. They are knowledgeable and compassionate. Typically, if I am calling them it's because I need something and they are always so understanding. They always call you back and never seem to be rushed or annoyed by my many questions. There is a PACU nurse named Kris, that is an exceptional nurse and such a gift to the practice. She is also so compassionate and clearly chose the right field to practice in.
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
I cannot say enough positive feedback about Dr. Berger. He is a brilliant MD who respects all of his patients. He has been compassionate to both my wife and I throughout this heartbreaking journey of infertility. He stood by us when we decided to fight our insurance company for IVF coverage (since this was an infertility issue and not just because we lacked sperm) after a heartbreaking year of trying to conceive. He was also so supportive and positive after we suffered a miscarriage.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
If you are contemplating a consult or even a second opinion, I would highly recommend seeing Dr. Berger. I see that others say he can run behind schedule, just plan for the time. Once in the room with him, you will have his undivided attention. That is much more important to me than someone running on time. I expect that from routine visits but not from something as emotional as a visit with your RE.
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
Everything was covered by insurance after I completed 6 IUI that was out of pocket
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
We did eSET for the 1st 2 transfers as it was required by BCBS of MA. We would have done 2 embryos after the first transfer failed and he supported that.
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
43
Treated
2017
Success with this Doc
?
Treatment
Diagnosis
8
They [Boston IVF] were sensitive to my situation and didn't treat me like the "next patient"...You will be making blood work appointments with set times, but there's a sign in sheer too. So if you need to get in and out, it's best to get there early and sign up first for your time slot. A strength they have is their phlebotomists.... they are absolutely wonderful for people who have anxieties about needles.
+ Read more
Age
43
Treated
2017
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
8
Describe your experience with Boston IVF (formerly IVF of NE).
You will be making blood work appointments with set times, but there's a sign in sheer too. So if you need to get in and out, it's best to get there early and sign up first for your time slot. A strength they have is their phlebotomists.... they are absolutely wonderful for people who have anxieties about needles. I hate them and they made it the most pleasant blood draw I've ever had
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
They were sensitive to my situation and didn't treat me like the "next patient"
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Sonia)
They are all great. From the front desk to the phlebotomist, to the nurses. They're sympathetic to how your feeling and speak in a very ca manor. They call and follow up with the information as they get it.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to order appropriate test
How was your experience with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Dr Thornton explained the process thoroughly using language that I could understand. She even drew pictures which made it easy to understand a complicated process. She also was very direct and didn't tell me what I wanted to hear, she told me what I needed to hear. Since I am 43, nothing is a guarantee.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Don't go in with the expectation you absolutely will be able to get pregnant, there are tests to be done to see if you're a candidate or not
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I had to take the pill for two weeks to jump start the ovaries. Then once I got mt period, I started gonal f, HCG, cetrotide, and ovidrel. I needed to get my ovaries ready for egg retrieval. The meds made me feel tired, bloated, and a little nauseous. My ovaries were get getting enlarged. I get blood work and an ultrasound tomorrow to figure out the next round of injections.
Describe the costs associated with your care under Kim L. Thornton at Boston IVF (formerly IVF of NE).
My appts are covered by my insurance . Normal dr appt were 25$.
8
Doctor
Kim L. Thornton
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34 - 37
Treated
2014 - 2017
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Unexplained
9
I only saw one doctor (not including anesthesiologists) at Boston IVF which I really liked. The nurses are quick to call you back. They have floating sonographers so I hardly saw the same person twice for ultrasounds. The receptionist is wonderful, but the backup receptionist is not warm at all. They just redesigned their website, and while it looks nicer, it's too "marketing" and not "caring" enough for me...
+ Read more
Age
34 - 37
Treated
2014 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Unexplained
9
Describe your experience with Boston IVF (formerly IVF of NE).
I only saw one doctor (not including anesthesiologists) at Boston IVF which I really liked. The nurses are quick to call you back. They have floating sonographers so I hardly saw the same person twice for ultrasounds. The receptionist is wonderful, but the backup receptionist is not warm at all. They just redesigned their website, and while it looks nicer, it's too "marketing" and not "caring" enough for me.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Dr. Lannon has always been very personable with me. He's always made me feel very comfortable and like I mattered.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Amy)
It took me a bit to warm to Amy. She covers information quickly and is very frank which can come off as uncaring, but she's great once you get to know her a bit better.
How was your experience with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Dr. Lannon is a stellar doctor who has always communicated well with me. He's honest but warm, personable, and analytical. His bedside manner is impeccable and he has a good sense of humor. We had mixed results with our embryos and I had some complications throughout my treatment, but I always felt a strong sense of empathy from him and felt like we were in this together.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Don't be afraid to ask questions. I'm pretty inquisitive and Dr. Lannon was always happy to share his knowledge. He explains things when asked, but he might not offer up information without a prompt.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
After rounds Clomid and a couple failed IUIs with another doctor, I saw Dr. Lannon for a full round of IVF. He first did a hysterosalpingogram (HSG) to ensure my tubes weren't blocked, then we started the IVF cycle. Stimulation: Gonal-F and Lupron. Retrieval: general anesthesia. Transfer: transferred two fresh 5-day embryos and froze three more. Subsequent frozen transfers have consisted of Estradiol pills and patches, and progesterone suppositories (Crinone before the drug price skyrocketed, Endometrin after). Before my final transfer, Dr. Lannon recommended/performed a hysteroscopy on me due to retained placental product which called for general anesthesia.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF (formerly IVF of NE).
In 2014, IVF: $8,300 paid in full before process began (included pre-op; follicle monitoring; serum hormone assays during stimulation; egg retrieval; sperm prep; anesthesia; transfer; post-op). My initial meds were $4,000. Embryo freezing: $1,750. ICSI: $2,500. Other fees (we did not incur): $500 anesthesia at transfer; $1,000 assisted hatching. Patients can apply for financial aid and must submit two years of tax returns.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
I requested the initial transfer of two embryos and Dr. Lannon obliged. Subsequent transfers have been singles.
10
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
43
Treated
2017
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
10
Dr Thornton has a great ability to explain complicated processes. I know the general gist of what happens but she literally drew out a map of the process. I know it's more complicated but it made it easier for me to follow ans understand. And she tells us like it is. She didn't tell me what I wanted to hear, she told me what I needed to hear...I just started. So the only protocols I started was first with the birth control pill. This is to "jump start" my ovaries. Once I get a period after stopping the pill, I'll get a blood test the next day and then I'll start the injections. The lady I spoke with about the injections was super helpful and figured out a way that I could do one injection a night with all the medication instead of 3 injections! Very helpful, I'm not a fan of needles.
+ Read more
Age
43
Treated
2017
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
10
Describe your experience with Boston IVF (formerly IVF of NE).
While you may have an appt time for blood work, there's still a sign in sheet and you get taken in by the list. So If you need to get out of your appt quickly, it's good to get there a little earlier than your appt.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Dr Thornton didn't hide any realities from me because of my age. She told me things I needed to know and not pretend that it's garauntee that I'll become pregnant. And her staff are the nicest, warm, caring people. It's tough to go through this and everyone there treats you like a person, definitely not a number.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Sonia)
She treated me with respect. Her and her team has a motherly, caring aspect about them which made me feel comfortable given what I'll be going through shortly. Just a great team to work with, all the way to the ultrasound team and the phlebotomists, they are fabulously talented and kept me calm at all times
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to order appropriate test
How was your experience with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Dr Thornton has a great ability to explain complicated processes. I know the general gist of what happens but she literally drew out a map of the process. I know it's more complicated but it made it easier for me to follow ans understand. And she tells us like it is. She didn't tell me what I wanted to hear, she told me what I needed to hear
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Be ready to hear the real facts if you're in the grey area of becomming pregnant. She doesn't hide reality.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I just started. So the only protocols I started was first with the birth control pill. This is to "jump start" my ovaries. Once I get a period after stopping the pill, I'll get a blood test the next day and then I'll start the injections. The lady I spoke with about the injections was super helpful and figured out a way that I could do one injection a night with all the medication instead of 3 injections! Very helpful, I'm not a fan of needles.
Describe the costs associated with your care under Kim L. Thornton at Boston IVF (formerly IVF of NE).
My health insurance covered a good portion of appointments. I'm not sure if the cost yet going forward. Waltham is a certified wellness center and I get and extra 10k$ towards my lifetime IVF coverage
Describe Kim L. Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
Waltham IVF only does single egg transfers. This reduces the risk of injury to the mother and babies should Multi births happen. This is fine by me.
7
Doctor
Kim L. Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
8
A strength of the clinic [Boston IVF] is that it seemed to be pretty state of the art and technically advanced (although I don't know how it actually compares to others). The clinic also felt professional and like a well-oiled machine (which can be a pro and a con)...There were maybe 2 or 3 people on the nursing staff that I dealt with frequently and then another 3 to 6 people I dealt with just once or twice. It was hard to keep them all straight. They were generally friendly and informative. My only way to contact them was by phone and they didn't always pick up, so that was annoying
+ Read more
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor
8
Describe your experience with Boston IVF (formerly IVF of NE).
I think the clinic recently changed ownership and their policies and procedures have changed for the worse. I had 2 IVF cycles (2 retrievals, 2 transfers), one in late 2016 and the other in early 2017. The first retrieval/transfer felt much more patient friendly than the second one. For the second retrieval, I felt much more like I was a number and they were trying to rush me out of there. An example is the first time they let me stay as long as I needed to recover and made sure I could pee before I left. The second time they got me out the door soon afterwards. The first time they had snacks in the waiting room and let me eat and drink as much as I wanted during recovery. The second time they still gave me a snack, but it was much more limited. They also used to have water and snacks in the waiting room for transfers and retrievals, but they didn't the second time I went. There wasn't even a pitcher of water in the waiting room anymore (which seemed silly since you're supposed to drink lots of water before a transfer). There were lots of little changes like these that felt like they were just trying to save money and made me feel like a number instead of a person. None of these things were deal breakers for me or that big of a deal, but it was disappointing to see these kinds of changes. A strength of the clinic is that it seemed to be pretty state of the art and technically advanced (although I don't know how it actually compares to others). The clinic also felt professional and like a well-oiled machine (which can be a pro and a con).
During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF (formerly IVF of NE)?
The doctor gave us the information we needed to make decisions and was not judgmental. She empathized and answered all of our questions. She did seem a tiny bit rushed at times.
Describe your experience with the nursing staff.
There were maybe 2 or 3 people on the nursing staff that I dealt with frequently and then another 3 to 6 people I dealt with just once or twice. It was hard to keep them all straight. They were generally friendly and informative. My only way to contact them was by phone and they didn't always pick up, so that was annoying, especially since infertility patients often have questions and are worried about everything. When I got a call about the test results (the negative and later the positive pregnancy test), the nurse who called with the news seemed genuinely disappointed/excited for me.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call with results
How was your experience with Carla DiGirolamo at Boston IVF (formerly IVF of NE)?
Dr. DiGirolamo was very informative, straightforward, and matter of fact. She was compassionate and empathized with us, but focused discussions on the treatment. My husband likes numbers, facts, statistics, and focusing on the problem at hand while I prefer doctors who are friendly and make me feel like I matter. Despite these differences in preference, my husband and I both really liked Dr. DiGirolamo. She frequently let my husband and I discuss our options while she just listened quietly. She wouldn't interrupt us unless we asked her a question or she had relevant information to add. Also, she never tried to push us toward one treatment or option. She simply gave us the facts and let us make our own decision.
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF (formerly IVF of NE)?
Make sure you write down your questions beforehand and ask everything you want to know more about. Sometimes she seems a bit rushed, but she will always take time to answer all of your questions and explain anything you don't understand.
Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I did 2 rounds of IVF. The first cycle I used birth control pills for a month and then I think I did Lupron and Gonal-F injections once a day. The first cycle, many of the eggs retrieved were immature. Only a few embryos made it to Day 3 and we got a negative pregnancy test. Because of the low number of mature eggs, she changed my protocol for the second cycle. The second cycle I did not use birth control pills (she said it would suppress me too much). I forget what meds I used. During the stimulation period I had to do a micro-dose injection twice a day (Lupron?) and another injection (Gonal-F) once a day. I also had to wait a few hours longer between my trigger and retrieval than the first time, to let my eggs fully mature. I am now 14-weeks pregnant with a single baby.
Describe your experience with your monitoring appointments at Boston IVF (formerly IVF of NE).
The monitoring appointments were conveniently scheduled in the morning, so I could go before work (I think the hours were 6-9AM). It was kind of confusing how they scheduled the appointment times. They asked you to schedule a specific time, but then it was mostly just first come first served. It seemed like they didn't really care what time you were there during that window. For ultrasound appointments they seemed a bit more strict about the appointments and schedule. The blood work was kind of a free for all (first come first serve). Most of the time I only had to wait a few minutes (less than 10) to do the monitoring. Two or three times I had to wait for about an hour.
Describe the costs associated with your care under Carla DiGirolamo at Boston IVF (formerly IVF of NE).
For each IVF cycle, the clinic charged $9000. My other costs (appointments, genetic testing, infertility testing, etc.) were a total of about $300 after my insurance coverage.
Describe Carla DiGirolamo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
My doctor did not say much of anything about this issue. I had done a great deal of research about it beforehand, on my own, and was strongly in favor of doing a single transfer. Maybe the doctor didn't discuss it with us because it was clear we understood the pros and cons. At one point my husband and I disagreed and looked to her to provide her medical advice (or to act as the tiebreaker), and she mentioned the pros and cons but said it was entirely up to us. We did decide to do a single transfer both times, but I wish she had been a bit more insistent about the importance of doing a single transfer.
8
Doctor
Carla DiGirolamo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
43 - 47
Treated
2013 - 2017
Success with this Doc
?
Treatment
4 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
4
After I had arranged for a known donor for sperm, Sharon [at Boston IVF] left me a terrible message that broke my heart. I played the message 5 times because it was so confusing. She told me that my donor was approved and that we could move forward with the process. Then in the second breath, she said that the donor was not approved by the FDA because he's gay and lives in a European country where they have mad cow disease. So I wasn't sure what to think and was panicked because I had just flown this man over and paid for all of his testing. I felt like the information she shared with me should have been provided in advance of all of the expenditures. When I called her to ask for an explanation, it was inadequate and she didn't understand in the least what a confusing and upsetting situation she created. I immediately asked her to be removed from my care team.
+ Read more
Age
43 - 47
Treated
2013 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Boston IVF (formerly IVF of NE).
Most of my testing was done at Waltham IVF. For the most part, the testing is readily available and at convenient times. All blood tests are done in the morning and unfortunately, the clinic is located in a place where rush hour traffic impacts the ability to get there on any weekday. Not only did I have to go in every 3 days for pregnancy tests, but when my pregnancy didn't work out I had to keep going back for HCG tests. So every morning this took hours out of my day. I finally asked if there was any way that I could get a simple blood test at my local doctors office or anywhere else. Again, I had to manage my own care and ask to use Quest Diagnostics for my blood test. It ended up that there is an office one block from my house and I could have saved so much time by going there in the first place. Another time, I was told by my donor coordinator to "come in for labs." So when I got there and signed in, I wasn't sure which box to check for testing. I wasn't sure if it was blood, ultrasound, ETC. So every time somebody came out and saw my name on the list with no check box, they ignored me. I sat there for an hour with no one checking the records to see what kind of test I needed. It was woefully inadequate and completely unprofessional.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
I can't count how many times the nursing staff and donor staff gave me inaccurate directions based on premenopausal women. Things like "let us know when your next period is" so we can move to the next step in the process, when I haven't had a period in over 4 years. It made it feel incredibly impersonal.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Sharon)
After I had arranged for a known donor for sperm, Sharon left me a terrible message that broke my heart. I played the message 5 times because it was so confusing. She told me that my donor was approved and that we could move forward with the process. Then in the second breath, she said that the donor was not approved by the FDA because he's gay and lives in a European country where they have mad cow disease. So I wasn't sure what to think and was panicked because I had just flown this man over and paid for all of his testing. I felt like the information she shared with me should have been provided in advance of all of the expenditures. When I called her to ask for an explanation, it was inadequate and she didn't understand in the least what a confusing and upsetting situation she created. I immediately asked her to be removed from my care team.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
By all means, Dr. Brian Berger is one of the leading infertility practitioners out there. I was thrilled that he took on my complicated case as a single woman who went through early menopause and would need to use both donor egg and donor sperm in order to have a child. Although he wasn't the most assessable person comma when I did schedule appointments, whether by phone or in person, he took an incredible amount of time to answer my questions in detail. One of the things I loved about him is his bedside manner. The compassion he showed always put me at ease no matter what I was asking or the difficulty of the explanation. I wish I could say the same for his staff which I thought should be completely replaced they're so bad! This mainly applies to the extended staff at the Waltham Clinic. Other than the lab staff, and the wonderful woman at the front desk, the rest really didn't have a clue about my treatment plan and consistently gave me wrong directions. I had to take my treatment and my knowledge of the process sees into my own hands time and time again.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
Be prepared to spend more than you budgeted! Boston IVF is terrible at giving accurate numbers on ehat you'll spend and I am now double what I had budgeted. But with 9 frozen, high quality embryos, I have to keep going.
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
After many rounds of IUI with another doctor, I went through early menopause and needed to consider other options. From the first time I met with Dr. Berger, he laid out the options and consistently worked with me to choose the best one for my situation. My diagnosis with pre ovarian failure and donor egg donor sperm with a fresh transfer is what we did the first time around. I have nine Frozen embryos and dr. Berger will be doing my next transfer next week.
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
When I made the decision to move ahead with treatment, I told Dr. Berger that my goals were to spend $25,000 and to attempt the process three to four times. At this point, it has cost me twice as much and I've only gone through a fresh transfer one time with a pending frozen transfer scheduled for next week. No one at the clinic seem to be able to give me an accurate breakdown of costs at any point during my treatment even though I asked for it. And the information they provided was not laid out in a sensible way and did not take into consideration unique circumstances. My donor egg process was the part that was so much more expensive than I ever could have imagined. Boston IVF never gave me a realistic expectation of this additional cost .
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
As a single woman, the clinic I highly encourage me to only transfer one at a time for "social" reasons. They actually asked me what I would do with two children! It was offensive. In addition, when I asked about increased chances of having one child by transferring two embryos, they couldn't give me any statistics. This may be true of any doctor and not just Boston IVF.
8
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 38
Treated
2014 - 2017
Success with this Doc
Yes
Treatment
6 IUI, Donor Sperm
Diagnosis
Anovulation, Male Factor, PCOS, Unexplained
10
The parking was terrible [at Boston IVF], and the office was difficult to get to. We did have to travel to another office for our IUIs. The communication between the offices was excellent. Everyone was very respectful of our privacy and did everything possible to put us at ease and make us comfortable...Everyone was very professional but also friendly. We really felt like they were a valuable and caring part of our team.
+ Read more
Age
35 - 38
Treated
2014 - 2017
Success with this Doc
Yes
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, Donor Sperm
Diagnosis
Anovulation, Male Factor, PCOS, Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
The parking was terrible, and the office was difficult to get to. We did have to travel to another office for our IUIs. The communication between the offices was excellent. Everyone was very respectful of our privacy and did everything possible to put us at ease and make us comfortable.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF (formerly IVF of NE)?
We interviewed 2 doctors prior to Dr. Ryley and both tried to send us to the local LGBT clinic, which had an “education” program that was over a year long. Dr. Ryley took time to listen to us, to affirm our family, and to understand who we were not only as patients but as people.
Describe your experience with the nursing staff.
Everyone was very professional but also friendly. We really felt like they were a valuable and caring part of our team.
How was your experience with David Ryley at Boston IVF (formerly IVF of NE)?
There was only one thing we initially did not like about Dr. Ryley; if you don’t have the first appointment of the day, he is running late. As we worked with him we understood that this is because of the time and care he takes with each person. We were never rushed through an appointment, he gave us all the information we needed in a clear and jargon-free manner. Dr. Ryley answered all of our questions completely and was always available if we had more. During our time with him he was 100% focus on us, our wellbeing, and our goal.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
He’s worth the wait.
Describe the protocols David Ryley used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
We initially used Clomid to bring on ovulation, but when that did not have the expected results we switched to Letrozole. My wife was still not ovulating normally so we used birth control pills to help “reset” her cycles. It took roughly 8 months to achieve ovulation, and the second cycle we got our first positive. We used the same protocol when we decided to have more children.
Describe the costs associated with your care under David Ryley at Boston IVF (formerly IVF of NE).
With our first our out of pocket expenses were about $14,000. Insurance covered everything with our second.
10
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
36 - 38
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor
10
Laura Jean [nurse at Boston IVF] will forever be our miracle worker! She got to know me, responded to me based on what she learned about me and was 100% compassionate...They were very clear about doing just one, especially given the quality of the embryos. They were more concerned with the outcome and the resulting pregnancy. They were not about putting in as many as possible just to reach a pregnancy.
+ Read more
Age
36 - 38
Treated
2015 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor
10
Describe your experience with Boston IVF (formerly IVF of NE).
It’s clean, well run, organized and comfortable. The staff is caring and you know you can count on them. It’s a comfortable place. My partner said he felt happy about the way they ran it, especially with what was required of him while there.
During treatment, were you treated like a number or a human with Julia Johnson at Boston IVF (formerly IVF of NE)?
She knew us by name, knew our story and history and knew more about than just our struggle history.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Laura Jean )
Laura Jean will forever be our miracle worker! She got to know me, responded to me based on what she learned about me and was 100% compassionate.
How was your experience with Julia Johnson at Boston IVF (formerly IVF of NE)?
Dr. Johnson is knowledgeable and compassionate. She worked hard to put my partner at ease and she understood my need to know every single detail. She would check in and she made sure we left feeling prepared for what was next.
What's one piece of advice would you give a prospective patient of Julia Johnson at Boston IVF (formerly IVF of NE)?
Dr. Johnson has a comfortable attitude and she is confident in her ability to care for her patients.
Describe the protocols Julia Johnson used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
We began with testing. We had reoccurring pregnancy loss and we discovered that we also had male factor issues due to low motility and count. We began with IUI because of insurance and we did 3 unsuccessful cycles. Dr. Johnson was honest with one cycle as we had very few quality sperm to use. She then researched our insurance and suggested that we move to the ICSI IVF cycle. The first cycle I began to show signs of OHSS and the meds prescribed to slow it down ended up killing the eggs. The next cycle my meds were adjusted and we went all the way. We had 3 embryos, did a 5 day transfer and froze 2. Two years later we did a frozen transfer with our second son. We are still paying for the one embryo we have frozen.
Describe the costs associated with your care under Julia Johnson at Boston IVF (formerly IVF of NE).
Co payments for visits
Describe Julia Johnson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
They were very clear about doing just one, especially given the quality of the embryos. They were more concerned with the outcome and the resulting pregnancy. They were not about putting in as many as possible just to reach a pregnancy. I felt this was the right approach because it showed they were confident in their care and knowing what a risk multiple pregnancies are.
9
Doctor
Julia Johnson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Worcester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
33 - 35
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Male Factor
10
The retrieval [at Boston IVF] went smoothly and we still have samples left from that. Because we were male based infertility, my body responded to the hormones quickly and well. The egg retrieval process was a little scary for me as I’ve never had surgery previously but the staff was great and comforting. The day or our embryo transfer was smooth as well and we were lucky to have a positive result on our first cycle!
+ Read more
Age
33 - 35
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Boston IVF (formerly IVF of NE).
The only weakness we found was a sometimes lack of communication from some of the billing staff. But for the most part, all team members from the greeter to the office staff, nurses, OR care teams, and most of even the billing staff were kind and understanding and lovely to deal with.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
After an attempted IUI that was cancelled day of (husband’s sample had no sperm after multiple positive semenalysis) he looked at us and said “this is what we do. We will be successful and you will have a baby. You deserve a baby.” It just helped let go of so much anxiety and give us the strength to move forward
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Sarah)
Sarah was super responsive. We never waited long for answers if we called- even with little things. She was so kind and helpful and we were both glad she was a part of our team!
How was your experience with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
I can’t imagine having a better doctor and guide through this process. He was kind and warm and so knowledgeable. We felt comfortable every step of the way. Dr. Penzias really knew what to do each step and with each misstep, knew how to change and divert and redirect our focus to keep us positive. He was truly wonderful and is a clearly intelligent and talented physician.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Trust in him. Trust that he has your goals in mind and is working for them as hard as you are.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
We needed full IVF treatment with semen retrieval. The retrieval went smoothly and we still have samples left from that. Because we were male based infertility, my body responded to the hormones quickly and well. The egg retrieval process was a little scary for me as I’ve never had surgery previously but the staff was great and comforting. The day or our embryo transfer was smooth as well and we were lucky to have a positive result on our first cycle!
Describe the costs associated with your care under Alan S. Penzias at Boston IVF (formerly IVF of NE).
Our insurance covered a good portion but we still had to cover a lot on our own.
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
Our dr suggested only using one embryo on the first cycle. Our health led him to believe it would be successful and we trusted him. Very glad we did!
10
Doctor
Alan S. Penzias
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
42 - 43
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
7
You have a main nursing line [at Boston IVF] you call with many nurses calling back. All were nice, but some were more patient and compassionate than others...2nd round is about $17,500 plus meds and genetics...Weaknesses - Dr. Berger has a busy schedule so you sometimes have to wait weeks to see him and appointments are sometimes by phone vs. in person. Long waits to see him as well - the 2 times we've gone it's been over an hour wait. Strength Dr. Berger created the protocol we were assigned to so you know you're in good hands. He's very patient while you're with him and kind. He's optimistic but doesn't give false hope.
+ Read more
Age
42 - 43
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with Boston IVF (formerly IVF of NE).
Weaknesses - Dr. Berger has a busy schedule so you sometimes have to wait weeks to see him and appointments are sometimes by phone vs. in person. Long waits to see him as well - the 2 times we've gone it's been over an hour wait. Strength Dr. Berger created the protocol we were assigned to so you know you're in good hands. He's very patient while you're with him and kind. He's optimistic but doesn't give false hope.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
You only get to see Dr. Berger at your initial consult and then again after the retrieval to get results. There's a long wait but when you're with him, he takes his time and you don't feel rushed. It's just hard not to feel like a number - you can tell they do this day in and day out and the info can be really overwhelming - if you don't advocate for yourself you could get lost in the system.
Describe your experience with the nursing staff.
You have a main nursing line you call with many nurses calling back. All were nice, but some were more patient and compassionate than others.
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
We came to Dr. Berger after finding out that MGH was closing their lab in December 2016 which would have delayed our first treatment cycle. We found Dr. Berger to be very informative and more encouraging than Dr. Toth had been. The wait to see him is always an hour at least, but when you're with him you get the sense that he's very engaged in the conversation and not rushed.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
Come prepared and do your research - ask lots of questions and leave the office asking "what is next". Ask about the protocols that they're recommending and what alternative there are. Ask about the medications and what each one does and ask about the treatment plan, how often you'll be in monitoring, what to expect at the retrieval and next steps. Ask whether genetic testing is worth it. Just ask...
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Start with Estradiol and then injections start- Gonal F, HCG, Cetrotide, Ovidrel Leutal Estrogen Protocol - FSH
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
insurance covered our first round. 2nd round is about $17,500 plus meds and genetics
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
We haven't gotten that far yet
7
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Boston IVF (formerly IVF of NE)
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
doctor [at Boston IVF] informed us at our 10 week ultrasound we would be having a miscarriage in the coming days, with an explanation of why. She also advised that we cancel our meet and greet scheduled at our chosen hospital for delivery, since it might be too emotional with the impending miscarriage. At our 11 week ultrasound all was well and she reacted as if the news the previous week had not completely shattered our spirits. We quickly scheduled an appointment for the next week with our chosen hospital for a second opinion (our own comfort and a recommendation by her). Their own ultrasound showed what BIVF had seen; however, they emphasized that it did not indicate a miscarriage and would have never caused a patient concern over what they saw.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
I wish we had a better idea of what our first visit would look like and that there was more communication as to why our first meeting was almost two hours after our scheduled appointment time. We saw people going in and out consistently (ultrasounds and blood test patients) not understanding why we weren’t going in and they were. When finally called in we were made aware of a medical emergency requiring his attention which delayed our appointment. I would’ve appreciated more communication from staff making us aware of the functions of the office rather than letting us sit, crying, nervous and unsure of our decision to be there.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF (formerly IVF of NE)?
We only saw him a few times and mostly met with others, but they were all very nice
Describe your experience with your nurse at Boston IVF (formerly IVF of NE).
Caring and helpful
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Brian Berger at Boston IVF (formerly IVF of NE)?
He was wonderful to speak with and was helpful in answering all of our questions and concerns. We were a little confused later on once we were pregnant that we were always in visiting with another female doctor Who ended up giving us misinformation about a possible miscarriage .
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF (formerly IVF of NE)?
Trust him because they know what they are doing
Describe the protocols Brian Berger used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
It was unknown why we couldn’t conceive after blood tests and semen analyses, but he suggested continuing with IVF to see if it would work.
Describe your experience with your monitoring appointments at Boston IVF (formerly IVF of NE).
Living on Cape Cod my option was to have blood draws at one location and ultrasounds at another, between 8-9am, first come first serve. There was often two or fewer ahead of me. This location was a half hour from my house and 45 minutes from my work in Truro. Weekends my only option was a two hour drive to Waltham.
Describe the costs associated with your care under Brian Berger at Boston IVF (formerly IVF of NE).
Insurance covered most expenses
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
We weren’t given an option; however, we would not have chosen a multiple transfer.
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
No
Treatment
4 IUI, 6 IVF
Diagnosis
Male Factor, Unexplained
10
The nurses team [at Boston IVF] is their biggest strength in my opinion! Not being able to call the clinic if you are stuck in traffic and going to be late for your 7am transfer because it is only a call service is a downfall...Not being informed I had an egg quality issue was a big issue. However, I feel that is solely on Dr. Zimon...All was covered under our insurance except for acupuncture that was suggested.
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 6 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
The nurses team is their biggest strength in my opinion! Not being able to call the clinic if you are stuck in traffic and going to be late for your 7am transfer because it is only a call service is a downfall.
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF (formerly IVF of NE)?
She had great ‘bed side manner.’ We felt very comfortable with her and the way she spoke with us. We always felt like she was telling us what was in our best interests and what would be the best results for a pregnancy.
Describe your experience with the nursing staff.
AMAZING!! The nurses at Boston IVF were the reason we continued with the clinic after Dr. Zimon left. There were the reason we drove, sometimes, over two hours for testing. They make Boston IVF!
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to convey critical information
How was your experience with Alison Zimon at Boston IVF (formerly IVF of NE)?
We felt very comfortable with Dr. Zimon. We thought she was the best choice for our fertility needs! Until she quit the practice without notice one day before our sixth round of IVF started. We went with the flow and wished the best for her. Clearly she found greener pastures and we were happy for her. We were disappointed in not being informed by her and given a course of action for our next steps, but again trying to keep positive thoughts... After our sixth round failed, the doctor who we got swapped to told us they understood now why are. Zimon has told us we had an egg issue. However, Dr. Zimon has NEVER mentioned she thought we had an egg issue. We had gone through SIX of our insurance covered IVF rounds at this point without knowing about this supposed egg issue. Unfortunately, we did not walk away with a child and if we had known we had an egg issue, maybe we would have made a few different choices. Was Dr. Zimon great and nice? Absolutely!! But we trusted her to tell us everything to make sure we walked away with a baby. That did not happen and now we question absolutely everything that is said to us and unfortunately have no more covered treatments and are forced to pay completely out of pocket if we wish to go forward with egg donation. Which wells never even a thought since we had no idea it should be.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF (formerly IVF of NE)?
Ask questions and for second opinions!!!
Describe the costs associated with your care under Alison Zimon at Boston IVF (formerly IVF of NE).
All was covered under our insurance except for acupuncture that was suggested.
Describe Alison Zimon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
We were informed by Dr. Zimon that our chances would not improve if we were to transfer more than one egg. We were better off freezing the left overs to do frozen cycles.
1
Doctor
Alison Zimon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
7
For one of the IUIs [at Boston IVF], I had triggered and we were scheduled to go in for the semen drop off/ IUI. Timing is crucial, and when my husband showed up to drop off his sample, no one was there (we were at the Worcester office). We called many times, but it was before hours and couldn’t get ahold of anyone. This office is shared with an ultrasound so they fortunately had a number to call. We were over 2 hours past the “go time” for the IUI. They redeemed themselves by showing the actual sample and that it hadn’t effected anything. This left us feeling like they didn’t care or could not be trusted.
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
7
Describe your experience with Boston IVF (formerly IVF of NE).
Being a large clinic has its strengths and weaknesses. They have a high success rate, have incredibly high standards, and have many resources available. The staff we worked with unfortunately did not take the time to know our case thoroughly, in our opinion due to their high volume, leaving us feeling like we were just a number.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF (formerly IVF of NE)?
Dr Alper clearly has a stellar reputation and sees many patients. He is also the coowner of BIVF, and goes to several of their locations. Because of this, we felt he didn’t know our case in detail. While sitting with him in the office, he would refer back to the computer with our information even on basic Information. I would have appreciated him studying up even briefly, prior to meeting with us. This is what made us feel like just another patient.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Kristen)
Again, due to the size of this clinic there are many people handling your case. Some of the time, we heard from the primary nurse, however it was hearing from different people that we found challenegjng because they again didn’t know the fine details of our specific case. We had to explain and re-explain ourselves often.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Lost appointments
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Michael Alper at Boston IVF (formerly IVF of NE)?
Dr Alper was very compassionate and knowledgeable with the process. He was very kind and explained the process thoroughly. He also went above and beyond with testing during our recurrent losses. He is very busy and clearly has a heavy case load, which made us feel like just a number rather than a personal experience. This was a downside.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF (formerly IVF of NE)?
If you are looking to feel like he genuinely knows your case, this is not the doctor for you. He is a great doctor, but doesn’t know he patients well.
Describe the protocols Michael Alper used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
We knew, due to bloodwork, my amh level was low. Due to this we started at a higher gonalF level right from the beginning. Midcycle, he noticed I still wasn’t respond the way he wanted and upped the dosage. I liked that he made this adjustment.
Describe the costs associated with your care under Michael Alper at Boston IVF (formerly IVF of NE).
Fortunately most of our treatments (and medications) were covered by my insurance.
Describe Michael Alper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
He is pretty firm on transferring one embryo at a time, even into your 30s. He stated several times that multiple embryo transfer on increases your chance of twins, not a pregnancy.
7
Doctor
Michael Alper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

3
Age
44
Treated
2016
Success with this Doc
No
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
3
The clinic struggled with many administrative tasks....Boston IVF has any doctor on any given day do any procedure even if your doctor is managing the case...[nursing staff] Incorrect information conveyed, inability to count cycle days, inability to really know what they were doing...During my IUIs, one time the stirrup moved A LOT and I felt that this impacted the administration of frozen donor sperm. The clinician did not listen to me as I was telling her the stirrup was moving too much. I felt extraordinary pain afterwards. I expressed upset/concern to staff.
+ Read more
Age
44
Treated
2016
Success with this Doc
No
Race
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
3
Describe your experience with Boston IVF (formerly IVF of NE).
During my IUIs, one time the stirrup moved A LOT and I felt that this impacted the administration of frozen donor sperm. The clinician did not listen to me as I was telling her the stirrup was moving too much. I felt extraordinary pain afterwards. I expressed upset/concern to staff. I was called by a head nurse or ombudsperson and expressed my concern. Absolutely NOTHING was done about this and they denied that this was ever an issue. I was so upset at the entire community of staff that denied it was a problem and their insistence that this was a successful IUI. How could they deny it? Surely, they didn't care about patient safety or adequate procedures.
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF (formerly IVF of NE)?
Dr. Zimon spent over a year getting to know me and guiding the process of IUIs and IVF. She strongly advocated for me with IVF failed. It failed partially due to human error, because the doctor assigned to do the retrieval only spent 5 minutes trying to retrieve the egg on the left ovary and gave up trying after 5 minutes. That was Dr. Alper doing the retrieval (Boston IVF has any doctor on any given day do any procedure even if your doctor is managing the case). Dr. Alper didn't know my case or how hard I worked to losing 60 lbs prior to egg retrieval. He didn't know how hard I worked for over a year and a half leading up to IVF. So this is partially a negative report on him as much as it is a positive report on Dr. Zimon. My left ovary had the most mature follicles, but the doctor didn't retrieve them. Regardless, the doctor retrieved the right ovary follicles and even though I was 43, the immature follicle fertilized and became a 4b embryo on day 3. When my insurance refused to cover IVF a second time because I was just about to turn 44 (maybe 3 weeks shy of my 44th birthday), Dr. Zimon advocated that I had lost 60 lbs, and her colleague didn't obtain the mature follicle for my first IVF. Unfortunately, just after this, Dr. Zimon left Boston IVF and I was without any way to move forward with appeals. The whole thing ruined my life because now I can't have my own kids. I gave Boston IVF way too much time to get through the 6 IUIs to finally get to IVF. My fertility numbers got worse over the year and they should have strongly advocated at the very beginning to start with IVF rather than waste time with 6 IUIs.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: all of them at Boston IVF)
Incorrect information conveyed, inability to count cycle days, inability to really know what they were doing
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Alison Zimon at Boston IVF (formerly IVF of NE)?
Dr. Zimon was extremely personable, but when it came to certain things, she didn't have much faith in me. For example, after working with her for a year scheduling and doing natural IUIs, when she challenged me to decrease my BMI to a certain number so I could do IVF, she exclaimed she didn't think I'd do it - after I lost all the weight she required. It was disheartening. She is a compassionate doctor, and very much interested in seeing you do well, but there was always something off about her care.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF (formerly IVF of NE)?
Dr. Zimon will meet you at your level but she doesn't exceed expectations. If you show her you're working hard to understand your infertility, then she will match you on that. Unfortunately, she doesn't go above and beyond to understand your unexplained infertility. She assumes it might be an age issue, AMH issue, but she doesn't really try to find out if there's something wrong with immunology or other things that could explain it.
Describe the protocols Alison Zimon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
My first and only IVF was estrogen priming micro dose lupron flare. I was stimming a bit longer than expected, the follicles were growing slowly. Dr. Zimon was inaccessible and I felt like I was scared and frustrated that I didn't know why they were growing so slowly and no one talked with me about it. In the end, there were some beautiful follicles on my left ovary, and the best was unable to be retrieved due to the other doctor on the case (Dr. Michael Alper), spending literally only five minutes and failing to retrieve the best follicle on my left ovary!! He did not even try to get it, didn't seem to realize this was the most important thing in my life -- that 5 minutes was not enough time to spend getting it. The right ovary had the more immature follicle, so it was retrieved, miraculously fertilized, resulting in negative pregnancy test for my only IVF cycle ever. HOW AWFUL!!!
Describe the costs associated with your care under Alison Zimon at Boston IVF (formerly IVF of NE).
IUIs not covered ($450 each), IVF was covered by my insurance. I paid for frozen donor sperm.
Describe Alison Zimon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
n/a
7
Doctor
Alison Zimon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Boston IVF (formerly IVF of NE)
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33 - 36
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
The billing dept [at Boston IVF] was very helpful in arranging all of the details for insurance and other than co pays and deductibles, everything was covered...We love Boston IVF- every office (Quincy, Waltham and Brookline) that we used was great. We like that they have a policy of not encouraging children to be in the clinic- it is helpful to not be reminded of what you don't have and desperately want every time you go to the doctor. Also, having the Domar center in Waltham was excellent. I took advantage of the acupuncture for every insemination and transfer.
+ Read more
Age
33 - 36
Treated
2013 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with Boston IVF (formerly IVF of NE).
We love Boston IVF- every office (Quincy, Waltham and Brookline) that we used was great. We like that they have a policy of not encouraging children to be in the clinic- it is helpful to not be reminded of what you don't have and desperately want every time you go to the doctor. Also, having the Domar center in Waltham was excellent. I took advantage of the acupuncture for every insemination and transfer.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF (formerly IVF of NE)?
Dr. Ryley was very supportive and encouraging and very accepting of us being a gay couple. Dr. Ryley's language and approach was always professional and understanding and tailored to our specific situation and needs.
Describe your experience with the nursing staff.
Thy were all very helpful and knowledgeable and available at any hour of the night to take phone calls and answer any questions we had.
How was your experience with David Ryley at Boston IVF (formerly IVF of NE)?
We love Dr. Ryley and we're completely satisfied with our experience with him. He was always honest with what we should expect and clear with what the course of action would be. We always felt that we were in excellent hands.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
Trust him and Boston IVF - Stay the course, though it might take a while, and if it is possible for you to get pregnant, Dr. Ryley will do everything he can to make it happen.
Describe the protocols David Ryley used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I don't remember all the specifics. We had tried ICIs by ourselves and IUIs with a family friend who is an OB/GYN and they didn't produce a live birth. We went to Dr. Ryley after I had a miscarriage. He suggested many tests to make sure everything was working properly, which we appreciated because we wouldn't want to go through more cycles if something was wrong. We then did a few more rounds of IUIs with drugs but they didn't work. Then Dr. RYley suggested IVF- and explained the procedure very clearly. Though it was overwhelming, Dr. Ryley and all of his nurses and staff were very helpful in explaining everything every step of the way. We did the course of drugs for the egg retrieval, got 20 eggs, 4 of which fertilized. One didn't survive, we transferred one and it didn't work, the second one worked, and produced a healthy baby boy. We froze the 4th one for two years and just transferred it 9 months ago and Just gave birth to another baby boy.
Describe the costs associated with your care under David Ryley at Boston IVF (formerly IVF of NE).
The billing dept was very helpful in arranging all of the details for insurance and other than co pays and deductibles, everything was covered.
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
We didn't want to produce multiple births so we only transferred one at a time. It was more of our decision and Dr. Ryley supported it.
10
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Brookline
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
34
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
0
First off, any time I called to ask a question the receptionist would hurry me off the phone like I was bothering her and used a very unfriendly tone. If you are a self-pay patient like me (insurance will not cover any of my treatments) you must pay for the treatment or consults you are having in advance before they will even let you make the appointment. This has to be done through their website with a credit card. After your payment is accepted then they will take your call to make an appointment. This continued to make me feel like a number and the entire practice just felt like a business trying to make as much money as they could a and not a care team....The clinic [Boston IVF] is pretty simple, I thought it would actually be a little nicer for the amount of money patients are paying for the service. I did like that they had coffee in the Lobby though for the patients.
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
0
Describe your experience with Boston IVF (formerly IVF of NE).
The clinic is pretty simple, I thought it would actually be a little nicer for the amount of money patients are paying for the service. I did like that they had coffee in the Lobby though for the patients.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
I did not have a very positive experience at Boston IVF. First off, any time I called to ask a question the receptionist would hurry me off the phone like I was bothering her and used a very unfriendly tone. If you are a self-pay patient like me (insurance will not cover any of my treatments) you must pay for the treatment or consults you are having in advance before they will even let you make the appointment. This has to be done through their website with a credit card. After your payment is accepted then they will take your call to make an appointment. This continued to make me feel like a number and the entire practice just felt like a business trying to make as much money as they could a and not a care team. Dr. Lannon I would rate as Ok, he really did not give me any new information that I already didn't know and was not upfront about all my options (pushed IVF hard before trying anything else). I would not recommend Boston IVF South Portland to anyone I know.
Describe your experience with the nursing staff.
I met with one nurse that was very nice who did one of our IUI's but the others often made me feel like a number and just seemed like they wanted to get me out of there as soon as possible. They spoke very quickly, often did not make eye contact and did not spend any time listening to my questions.
How was your experience with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
I always felt like a number, when we met with him for our first consult I felt as though he was giving me the same info he had given every patient. Nothing felt individualized. He also pushed IVF very hard on us and did not let me know all my options. I did 2 IUI's at Boston IVF which were done by nurses. I never saw him after our initial consult.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF (formerly IVF of NE)?
I would say advocate for what you need and want because he is not very straight forward.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
He used Clomid and we did 2 IUI's. We did not do anything else with him because we did not feel comfortable.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF (formerly IVF of NE).
IUI's were $500, I did not do IVF but the price I was quoted was $8000 for the procedure and $4-5000 for the medication.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
We did not do this.
0
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
6
The people at the clinic [Boston IVF], because they do this every day, would talk about procedures or results like I should already know what they were talking about. A lot of times, though, I didn't, which was very frustrating...I was not crazy about my experience with [Nurse] Carol. I felt she was very scattered and rushed, and I never really understood what was coming next. I asked a lot of questions and I started to feel like she thought I was taking up too much of her time.
+ Read more
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
6
Describe your experience with Boston IVF (formerly IVF of NE).
The front desk staff are great, as are the phlebotomists and the ultrasound techs- these are the people that you see on a regular basis. The hours of the clinic were good- during the monitoring period I could have my blood and ultrasounds done starting at 6am so I didn't have to miss work, which was VERY helpful.
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF (formerly IVF of NE)?
The first cycle was the hardest, because I felt like I didn't understand exactly what was going on. The people at the clinic, because they do this every day, would talk about procedures or results like I should already know what they were talking about. A lot of times, though, I didn't, which was very frustrating.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: They were two- Meg and Carol)
I was not crazy about my experience with Carol. I felt she was very scattered and rushed, and I never really understood what was coming next. I asked a lot of questions and I started to feel like she thought I was taking up too much of her time. I do want to add that those feelings were from my first cycle, which was all new and very overwhelming. I did two more cycles after that and had a much better experience with her. I don't know if that was because she improved or because I already had a basic idea of what to expect, or both.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Provided conflicting information
How was your experience with Rita Sneeringer at Boston IVF (formerly IVF of NE)?
I had a positive experience with Dr. Sneeringer. I felt she listened and gave thorough explanations for both procedures and the reasoning behind it. She was compassionate and supportive. Ultimately though, I interacted with her nurses on a more daily basis. I would see Dr. Sneeringer to follow up and go over results, but my day to day treatment (injections, monitoring, etc) were done by the support staff.
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF (formerly IVF of NE)?
To really make sure that you are comfortable with the support staff, since that's who you'll be interacting with on a regular basis.
Describe the protocols Rita Sneeringer used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Unfortunately I don't remember the specifics of my protocols. I went through one IUI and three unsuccessful cycles of IVF.
Describe the costs associated with your care under Rita Sneeringer at Boston IVF (formerly IVF of NE).
I was very fortunate that our insurance covered almost everything but the genetic testing, which I believe was around $2000.
Describe Rita Sneeringer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
We chose to transfer one embryo at a time, as my husband was terrified of multiples. Our egg harvesting was not great, so after genetic testing we generally only had one viable embryo anyway.
6
Doctor
Rita Sneeringer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
10
I wasn't called back after a follicle monitoring appointment. It was my PGD cycle and I knew that my protocol was unlikely to change and that I was in a bad cell phone signal area. That said nobody left a message and when I finally got hold of the out of hours Doctor they were very apologetic. Turns out my phone wasn't taking messages. They do however have my email address and were never slow to send me billing emails so I was annoyed by this.
+ Read more
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with Boston IVF (formerly IVF of NE).
Boston Ivf is a well oiled machine. You may feel like cattle but for me I liked that this is all they do. I love that they have satellite offices so I didn't always have to drive to Waltham. The PGD nurse I had wasn't good at calling back and nor was she compassionate. Find out the name of the nurse who works for your RE and call him/her if you're not getting answers from the PGD Coordinator. I didn't love the financial department either. Check your bills. They seemed to have some glitches there.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Dr Penzias really spent time talking about my unique situation (unicornuate uterus) and reassured me that pregnancy was achievable with my own eggs. He appreciated my need to have as much information as possible and never made me feel as if I was being stupid or asking too many questions. In fact he told me to always call if I had any questions. He said that something that could keep me awake for days could be answered in two minutes so to always call. After consults with him I sometimes thought of another question and he would always pick up, tell me it was a good question and answer it thoughtfully. He's a nice man, very factual but with a good bedside manner and a reassuring smile!
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Sarah Tanner)
I felt Sarah Tanner was a wonderful nurse. She was compassionate when delivering bad news and kind. When she had good news I could hear the excitement in her tone. She was excellent at returning calls promptly. I had a different nurse for my PGD and she was awful. Terrible at returning calls, I had to call Sarah Tanner frequently to get info. Once she failed to call me back to tell me if my protocol had changed. I had to call out of hours to get the information.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to convey critical information
How was your experience with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Dr Penzias was a great RE. I feel he had a lot of experience and was still ready to try new approaches. He did an ERA for me when nobody had really heard of it. In fact my sample was sent to Spain for analysis! He did the killer cells test at my request even though at that point I had not had a miscarriage. He asked my opinion on whether I would prefer a controlled or natural cycle transfer and then discussed why he thought my choice was the one he would have recommended. I felt as in control as you can in an out of control process! He didn't do all of my transfers or retrievals but controlled all of my cycles.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Ask questions. He has a factual rapid fire way of giving facts. Don't be scared to ask him to repeat or elaborate. Take notes if you need to!
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I did estrogen priming followed by menopur and follistim (aka gonal f) I did Ivf 3 times and each time my doses were increased as my age also increased. My final and successful cycle I was taking 525 follistim which is very high but it did the trick. As follicles reached their size I took cetrotide to stop ovulation followed by Ovidrel. My protocol did not change but my doses always did. I always got more than 8 eggs and many made it to day 5 each time.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF (formerly IVF of NE).
Around 10,00 for a round of Ivf plus meds. About $300 for FET
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
I had to do eSET because I only have half a uterus so multiples can be high risk. When I had multiple negative tests we became more brave and transferred 2, then 3 embryos. When I did PGD testing and had a viable embryo we only transferred one
10
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Anovulation, Other
10
Boston IVF Waltham is the best of the best. They have the best medical team, the best surgeons, the best nurses, embryologists, anesthesiologists, and the most experience. My best experience was with the egg retrieval and the embryo transfer. Dr. Riley did both the retrieval and the transfer, and he was amazing. His staff was also amazing - so kind and gentle, very reassuring that they would do everything in their power to help us make a baby, and I trust that they did. We were in very good hands. Boston IVF literally has video cameras in the embryology lab to watch each embryo so they don't have to disrupt them by handling the petri-dishes - that's amazing. They also gave us a photo of our 7-cell embryo, and did a mock transfer before the real transfer...
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, Other
10
Describe your experience with Boston IVF (formerly IVF of NE).
Boston IVF Waltham is the best of the best. They have the best medical team, the best surgeons, the best nurses, embryologists, anesthesiologists, and the most experience. My best experience was with the egg retrieval and the embryo transfer. Dr. Riley did both the retrieval and the transfer, and he was amazing. His staff was also amazing - so kind and gentle, very reassuring that they would do everything in their power to help us make a baby, and I trust that they did. We were in very good hands. Boston IVF literally has video cameras in the embryology lab to watch each embryo so they don't have to disrupt them by handling the petri-dishes - that's amazing. They also gave us a photo of our 7-cell embryo, and did a mock transfer before the real transfer. We were able to watch the transfer on the ultrasound - the entire experience was incredible. They can't guarantee you that it will work, and in our case it didn't work, but know that it's the best team, with the best technology, and the most experience, and they are doing everything in their power to help you have a baby.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Cycle 1 at BIVF Worcester was a mess. The short version is that cycle 1 was cancelled due to poor response on stimulation day 7 on a Saturday, over a long holiday weekend, by nurse Tanya who seemed to have no idea what was going on. When we finally had the post-cycle consult, found out that Dr. Thornton did NOT cancel my cycle; she was on vacation. The on-call Dr. cancelled it. She said she would have made the same decision. As a patient under her care during the most critical time in an IVF cycle, we should have been alerted that she was going on vacation and been given the contact info of the on-call Doctor, all of which we told her. For Cycle 2 we made the decision to move all appointments to BIVF Waltham, and it was a completely different experience. It was well run, the nurses, ultrasound and blood techs were all great. We worked mainly with Kathy, Dr. Thornton's nurse in Waltham, and she was fantastic! Kathy was responsive, personable, and cared about us. She was also able to get in touch with Dr. Thornton when we needed her to, which was huge.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Kathy )
Kathy was amazing. She was kind and on-top of all the details. During my mock cycle I had a very bad reaction to the estrogen (severe hot flash, extreme dizziness, nauseous) while I was traveling for work, and I was able to reach her via email through out the entire weekend. For the first time, somebody actually checked in on me to see how I was feeling or what the side effects were, and if I was OK to continue. It went a long way with me because she treated me like a person. And on top of that, she was able to coordinate a call with Dr. Thornton when I got home so that I could speak to her directly, which was very reassuring.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
How was your experience with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
We have met with Dr Thornton 3x over 7 months. The initial consult was Dec 23, 2 days before Christmas, in the Worcester office. She had the uncomfortable job of delivering life changing, devastating news - that couldn't have been easy. I was 28 and my blood work showed Premature Ovarian "Insufficiency" (Failure). She was clear that the odds of us conceiving naturally were about 5% if I was ovulating, which I was not. She's a straight shooter and I respect that about her. She didn't sugarcoat anything just to make us feel better and didn't create any sense of false hope. She was direct. There was no hand-holding. I felt that she had put the best plan together for my specific situation, and trusted her medical expertise. Dr. Thornton felt that we needed to be aggressive and move straight to IVF. Anything less than that would be a waste of time. I appreciated that she felt the same urgency. We started the full panel of diagnostic testing 5 days later to rule out genetic disorder and prep for IVF. The 2nd time we met was in February at the Worcester office after all the diagnostic testing. The plan was to proceed with IVF knowing that we won’t get many eggs, but hoping that they will be excellent quality due to my age. The 3rd time we met was in April at the Waltham office after IVF Cycle 1 was cancelled during day 7 of stimulations, over a holiday long-weekend. My body sort-of responded, but nowhere near the anticipated response given near-normal AMH and Follicle count of 8 in January. The blood work/AFC counts didn’t line up with the results. She was clear that IVF only works when you have follicles that respond to stimulation. If you don’t have follicles to stimulate, IVF can’t help make eggs that aren’t there. We decided to do an estrogen-priming cycle, change the ratio of meds, and push the dosage to 600iu. We also decided to do a mock cycle to prep the paperwork for Donor Eggs and attend the Donor Egg seminar at BIVF in case IVF Cycle 2 didn't work.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Make the commitment and go to the Waltham office for the best care. All of the ultrasounds are recorded on video and it allows the doctors to see what the ultrasound tech sees in real time, significantly better than printed out screen-grabs, or handwritten data. Also be aware that if the odds of IVF working is 25%, that means that 75% of the IVF cycles are failing. Yes, IVF gives you a chance that you may not have otherwise had, but it's not a magic bullet and it doesn't fix everything. Keep your own log of everything - it will help you advocate for yourself. Write down notes, dates and times of appointments, names of the nurses, what the results were for all of the tests. Keep track of invoices and health insurance coverage - otherwise you may get stuck with the bill.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Birth Control Pill for 2 months while waiting for insurance approval. CoQ10 to help improve egg quality. Levothyroxine for thyroid (within normal range but higher than ideal for pregnancy). Continued prenatal vitamins. IVF Cycle 1: 450iu total does of stimulations. 300iu Gonal F Redijet Pen, 150 Menopur daily injections. Stimulation day 5, blood and ultrasound. AFC: 2 - 4 in left and right ovary. Estrogen 33. Nurse warned that cycle may be cancelled if estrogen didn't increase, but that it we had a chance. Stimulation day 7, blood and ultrasound. AFC: 2 - 4 in left and right ovary, 1 10mm follicle in left. Estrogen 80. Tanya (nurse) called - cycle cancelled. Mock Cycle to prep for Donor Egg in case IVF Cycle 2 doesn't work. Estrogen Patch, 2mg Estrace pill 2x daily for 3 weeks, then ultrasound/blood work to check AFC, uterus lining (8mm needed for Donor Egg cycle). Then Prometrium 200mg for 7 days to induce period. IVF Cycle 2: 600iu total dose of stimulations. Menopur 450 iu, Gonal F 150iu daily injections for 14 days Stimulation day 6, blood and ultrasound: AFC: 2 to 4 in left and right ovary. Estrogen 17.95. Instructed to continue injections, next appointment in 3 days. Stimulation day 9, blood and ultrasound: Left AFC: 2 to 4, Left Follicle: 11.7mm, Right AFC: One, Right Follicle: 10.14mm. Estrogen 183. Instructed to continue injections, next appointment in 2 days. Stimulation day 11, blood and ultrasound, Left AFC: 2 to 4, Left Follicle: 10.5mm Right AFC: One, Right Follicles: 15.47mm,14.24mm. Estrogen 370. Instructed to keep taking 450 menopur, 150 gonal F, add cetrotide 25mg to suppress ovulation. Next appointment in 2 days. Stimulation day 13, blood and ultrasound, Left AFC: 2 to 4, Left Follicle: 11.35mm Right AFC: 2 to 4, Right Follicles: 18.55mm,17.48mm. Estrogen 610. Instructed 450 Menopur, 150 Gonal F, and 25 of Cetrotide tonight. OR Nurse will call on Friday with instructions on when to inject Ovidrel (trigger) and schedule retrieval on Sunday! Stimulation day 14, Ovidrel 250mcg at 9:30pm Egg retrieval @ BIVF Waltham 36 hours later. Retrieved 2 eggs, 1 fertilized. Day 3 transfer of "textbook perfect, High Implantation Potential, 7-cell embryo". Begin crinone 8% daily until beta test. Period starts 1 day before beta test, instructed to continue crinone and come in for blood pregnancy test anyways. HCG 0.343 mIU/ml, negative. Follow up appointment scheduled in 12 days.
Describe the costs associated with your care under Kim L. Thornton at Boston IVF (formerly IVF of NE).
over $50,000 for all diagnostic testing, cycle monitoring, medicine.
8
Doctor
Kim L. Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
Age
33 - 36
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
3
Early on, we were very confused about several aspects of our cycles. For example, I was not confident that they [staff at Boston IVF] had the timing of our first IUI cycles correct. Furthermore, they did not tell me in advance that I would have to schedule a follow-up appointment with the doctor, and that it would take weeks to get on his schedule. So we saw the nurse practitioner instead for the first few cycles, and it took several IUI cycles before we were able to address our concerns with the doctor and make changes.
+ Read more
Age
33 - 36
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
3
Describe your experience with Boston IVF (formerly IVF of NE).
We were very concerned by a couple incidents. First, they had a typo that led them to miscount the number of vials of sperm we had used. This raised a number of red flags for us, as the only reason we have confidence that the baby inside us is in fact our own is our level of confidence in their data management system. Second, the insurance coordinator forgot to call us after getting approval for one cycle. I had to call her and she claimed she had called me several days previous because she "always did."
During treatment, were you treated like a number or a human with David Ryley at Boston IVF (formerly IVF of NE)?
He has a very good bedside manner. Almost too good - I think he was overly optimistic about our chances of success on multiple occasions.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Heidi or Susan depending on the cycle)
We were frustrated on multiple occasions at the lack of coordination and organization on the part of the nursing and administrative staff. Early on, we were very confused about several aspects of our cycles. For example, I was not confident that they had the timing of our first IUI cycles correct. Furthermore, they did not tell me in advance that I would have to schedule a follow-up appointment with the doctor, and that it would take weeks to get on his schedule. So we saw the nurse practitioner instead for the first few cycles, and it took several IUI cycles before we were able to address our concerns with the doctor and make changes.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Provided conflicting information
  • Failed to convey critical information
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
Just make sure you consider factors besides bedside manner. He was very friendly and we connected on a personal level but ultimately we were not that happy with our experience at the clinic.
Describe the costs associated with your care under David Ryley at Boston IVF (formerly IVF of NE).
I had insurance
4
Doctor
David Ryley
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
9
Strengths [at Boston IVF] : clinic is very integrated and all processes are well established; billing is transparent; patient is educated and informed ahead of procedures; clinic works through several locations 7d/week Weaknesses: communication with staff can be tedious due to practice of having to leave messages and waiting for call back; this was especially difficult for egg donor who was employed and couldn't talk freely at her work place easily
+ Read more
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Boston IVF (formerly IVF of NE).
Strengths: clinic is very integrated and all processes are well established; billing is transparent; patient is educated and informed ahead of procedures; clinic works through several locations 7d/week Weaknesses: communication with staff can be tedious due to practice of having to leave messages and waiting for call back; this was especially difficult for egg donor who was employed and couldn't talk freely at her work place easily
During treatment, were you treated like a number or a human with David Ryley at Boston IVF (formerly IVF of NE)?
Very accessible and sympathetic, always expressing concern for success and well-being, open to my own thoughts and concerns, always took a lot of time to address and answer all my questions
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Heidi Atherton)
Everyone was competent and tried to be supportive and helpful; some have more compassion and a warmer approach to patients than others
How was your experience with David Ryley at Boston IVF (formerly IVF of NE)?
He is very open and doesn't judge; he always answered all our questions carefully and was sympathetic to difficult / negative feelings and offered a positive outlook; he was available by phone even in the evening; he always tried to explain treatments so we would understand and used visual aids
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
Don't automatically assume every woman over 40 years is "defective"; check if she could do a natural (unmedicated) transfer before administering typical protocols with hormones
Describe the protocols David Ryley used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Several strategies with bcp and different dosages of Bravelle plus Menopur, Gonal-F and Lupron as well as Ganirelix. Treatment of thin lining with various estrogen formulations (patches, tablets). Cycle leading to pregnancy was unmedicated with progesterone support after transfer.
Describe the costs associated with your care under David Ryley at Boston IVF (formerly IVF of NE).
Drugs were typically filled by specialty pharmacies and I didn't shop around: costs ran from 50-1000$ per cycle. Fees and procedures per OE and DE ran approx. 10-30,000$, but I had insurance coverage.
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
OE transfer was with multiple embryos; DE transfer with 2 frozen embryos per cycle. Future DE transfers will only be single embryo transfers.
9
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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N/A
Age
29
Treated
2016
Success with this Doc
No
Treatment
Diagnosis
Anovulation, Diminished Ovarian Reserve
N/A
Waltham clinic is the main facility. I live closer to the Worcester clinic so I had most of my blood tests/ultrasounds there. The receptionist in Worcester had no idea what was going on. The bloodwork in Worcester was a nightmare - last time I had to wait 1 hour to get my blood drawn, it was also a different person every single time which made me think they had trouble staffing it. The Waltham clinic seems to run like clockwork. My cycle was cancelled before egg retrieval, but all of my appointments there were on time.
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Anovulation, Diminished Ovarian Reserve
N/A
Describe your experience with Boston IVF (formerly IVF of NE).
Waltham clinic is the main facility. I live closer to the Worcester clinic so I had most of my blood tests/ultrasounds there. The receptionist in Worcester had no idea what was going on. The bloodwork in Worcester was a nightmare - last time I had to wait 1 hour to get my blood drawn, it was also a different person every single time which made me think they had trouble staffing it. The Waltham clinic seems to run like clockwork. My cycle was cancelled before egg retrieval, but all of my appointments there were on time.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
If we hadn't pushed and been strong advocates for ourselves to move the process along, we would still be at square 1. There wasn't one dedicated case manager or go-to person that we could contact. Even trying to reach the 'dedicated' nurse was a nightmare. If you called before 9am you got message that "you've reached the emergency phone number", and you couldn't leave a voicemail. If you called the same number after 9am, you spoke to 3 different people before you even got the Voicemail for the nurse. And then you had to wait 2-3 hours to get a call back. Nobody checked on us during the first few days of injectable medication. Nobody made sure we knew how to mix the medicine, or inject it correctly, and our first appointment wasn't till 5 days later, so we ended up learning how to mix menopur on YouTube! Not the type of service I would have expected given the financial expense and level of intensity of the drugs.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Tammy)
I dealt with 5 to 6 different nurses over 8 days. It's not a recipe for success. There should be 1 point person who is familiar with the patient, develops a relationship with the patient, understands their test results, and really advocates for their care, otherwise I'm just a number.
How was your experience with Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Dr. Kim Thornton is a straight shooter and I respect that about her. She didn't sugarcoat anything just to make us feel better, and I appreciated that. She was direct, to the point, and pretty serious. There was no hand-holding. I felt that she had put the best plan together for my specific situation, and trusted her medical expertise. At 28, my FSH levels and AFC was that of a 40 year old, and she diagnosed me with Premature Ovarian Insufficiency - time was not on my side. She felt that we needed to move straight to IVF and not waste any time, so we went for it. I appreciated that she felt the same sort of urgency that if I was going to have my own healthy babies with my husband, it needed to be ASAP. I met with her twice. Once for the initial consult just before Christmas, and once again in Feb after all the diagnostic testing. My first IVF cycle started in April and after 8 days of stimulation it was abruptly cancelled (on a Saturday), because not enough estrogen was being produced. I trusted her expertise, and was instructed to call on Tuesday (after marathon Monday) to schedule followup consult. When I called on Tuesday, I was told that she was on vacation for the rest of the week, and the next available appointment was 8 days away. Not only was she on vacation, there were no other doctors available that could talk to us sooner, except the emergency on-call doctor, but that wasn't an option. As a patient undergoing something as extreme and sensitive as IVF, I'm shocked that my Doctor would go on vacation without a back-up. I'm also shocked that there was no professional courtesy to give us a heads up that she was going away during the most sensitive part of the cycle (days 7 - 16!!!) because that's the critical time for everything IVF related. I would have postponed it, or asked for another Dr to monitor the cycle. Not only that, but I'm also left wondering if my cycle was cancelled because it was inconvenient OR if there simply wasn't anybody there to monitor my cycle.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF (formerly IVF of NE)?
Ask about upcoming vacation days that may occur during your cycle. Be proactive and be an advocate for yourself.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
I'm 28, in-shape, besides my sub-fertility, I'm generally healthy. My husband and I were officially trying, but I wasn't getting my period. I went to see my OB after 6 months and he tested my blood work to see the thyroid/hormone levels. After that he referred me to Dr. Kim Thornton. She revealed that I wasn't ovulating at all, and my FSH was about 2x - 3x higher than it should be at 28. During preliminary ultrasound scans there were 8 antral follicles, not as many as there should have been for my age, but enough that she thought IVF was our best shot. She didn't want me to waste my time with Clomid or IUI. The goal was to stimulate the few follicles that I had with injectibles, and hope for high quality eggs. After diagnostic testing she prescribed levothyroxine to bring my Thyroid levels down. It was within the normal range, but was higher than ideal range for pregnancy, had me start the birth control pill, and start taking CoQ10 to help with egg quality. I continued taking a prenatal vitamin. Summary: Antagonist protocol 300iu Gonal F Redi-Pen and 150 Menopur during stimulation days 1 - 8. Cycle cancelled on stimulation day 8, not enough estrogen being produced. Stim day 6: Ultrasound + bloodwork 7am. Ultrasound technician wouldn't comment on anything. Nurse called around 1p and said that results showed 1 dominant follicle 10mm in left ovary and 2 - 4 small follicles in each. She also said estrogen was way too low and that my cycle may be cancelled, but for now Dr. Thornton wanted me to continue same dose of meds and come back for testing on stim day 8. Stim day 8: Ultrasound + bloodwork 8:30am. The ultrasound technician said there was nothing going on in the right ovary, but 1 dominant follicle 10-11mm and 10 follicles too small to measure in the left ovary. Nurse called around 1:30pm to say that the cycle had been cancelled, and to call on Tuesday to schedule followup meeting with Dr Thornton.
5
Doctor
Kim L. Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
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8
Age
38 - 40
Treated
2014 - 2016
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Other
8
Strengths: - early morning hours for monitoring appts. I.e. blood and ultrasound (before normal business hours) -appts for procedures and monitoring seemed to run extremely efficiently -in house notary -multiple Dr's available in clinic Weaknesses : - no early or late hours for Dr. Consults normally. -notary hours only during normal business hours. -billing for embryo storage was difficult to understand
+ Read more
Age
38 - 40
Treated
2014 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Other
8
Describe your experience with Boston IVF (formerly IVF of NE).
Strengths: - early morning hours for monitoring appts. I.e. blood and ultrasound (before normal business hours) -appts for procedures and monitoring seemed to run extremely efficiently -in house notary -multiple Dr's available in clinic Weaknesses : - no early or late hours for Dr. Consults normally. -notary hours only during normal business hours. -billing for embryo storage was difficult to understand ( They bill you all at once -and only after questioning it, I was told I could pay monthly. Would have preferred to have had that clearly outlined in the billing) -
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF (formerly IVF of NE)?
Never rushed us-always willing to take as long as we needed during apts to answer our questions. Always took the time to try to explain complex medical jargon.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Meg)
Meg was assigned to me halfway through my treatment-and she's been fabulous. The previous nurse had been extremely scatterbrained and not patient in explaining process, treatment steps, etc. Meg has been the complete opposite, and always is patient when explaining (and re-explaining) things to me. The one thing I think could be better is that since different staff handle different portions of the treatment, that sometimes I would have to speak to multiple people -and it would have been easier if theI ran responsibilities overlapped.
How was your experience with Rita Sneeringer at Boston IVF (formerly IVF of NE)?
I liked that she was candid about the reality of our situation. Very compassionate in her approach. She gave us options at all stages and I felt she gave us good information for us to make informed decisions.
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF (formerly IVF of NE)?
Ask if after business hours are available for consults.
Describe the costs associated with your care under Rita Sneeringer at Boston IVF (formerly IVF of NE).
Costs were mostly covered by insurance
8
Doctor
Rita Sneeringer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
10
The nursing staff [at Boston IVF] were always very professional and compassionate. They always took the best care of us and wanted us to feel calm and we could ask any questions we needed to...We were given a discount based on our income, as well as a discount on the medications. We felt like cost never obstructed our quality of care...The clinic was always inviting, from the receptionist at the front to ultrasound techs or people who drew blood. We never felt rushed or felt like we were bothering anyone. The clinic had no weaknesses. All of the staff are very good at what they do. For a new patient, be patient, try to keep your stress levels down even though it is a very stressful process, and have faith in yourself and the staff.
+ Read more
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
10
Describe your experience with Boston IVF (formerly IVF of NE).
The clinic was always inviting, from the receptionist at the front to ultrasound techs or people who drew blood. We never felt rushed or felt like we were bothering anyone. The clinic had no weaknesses. All of the staff are very good at what they do. For a new patient, be patient, try to keep your stress levels down even though it is a very stressful process, and have faith in yourself and the staff.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
We felt like the tone of the care that we got was exceptional. Dr. Lannon spent extra time with us when we needed it. He explained things further if we needed it. We never felt rushed and he always answered our questions, no matter how silly we thought they were. We always felt welcome and like he care. He told us what we needed to hear, not what we wanted to hear. He was always honest with us and made us feel like he was listening to what we had to say.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Amy and Barbara)
The nursing staff were always very professional and compassionate. They always took the best care of us and wanted us to feel calm and we could ask any questions we needed to.
How was your experience with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
From the day we walked through the door, Dr. Lannon treated us like we were important. He listened to our history and what we had been through and then gave us the facts, but delivered them in such a way that we felt like he was honest but not harsh. As a patient, I always felt like he was putting my needs first before financial gain. We never felt like he was after our money, he was generally concerned and cared if we had a child. When we went in for our egg retrieval, my hormone levels were incredibly high. He said we would see how many eggs we got before moving onto the transfer. After, due to difficulties retrieving eggs, we got 7 eggs. Dr. Lannon called us personally a few days later and said that it would have been unsafe to transfer with my hormones being so high. We also only had 4 embryos and he wanted to give us the best chance at a successful cycle. So Dr. Lannon suggested we stop the cycle and do a frozen cycle when my body had calmed down. We trusted him completely and did that. Dr. Lannon was amazing with the amount of care and compassion he conveyed to us.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Be honest and trust him and you will get the best care you will receive. Never give up, even when you feel like there is no hope.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
We had to use IVF with ICSI and were put on a medication protocol where I was injected every night for 2 weeks and had daily ultrasound and blood work. When it was time for the retrieval, my hormones were too high because I responded very well to the meds. So Dr. Lannon thought it was best to wait until my body had returned to normal before finishing the cycle. We also had only 4 embryos and he wanted to give us the best chance at a positive result. So we froze the embryos we had (ended up with 2) and waited until my body had returned to normal. The first frozen transfer we tried did not work, but the second one we tried did.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF (formerly IVF of NE).
We were given a discount based on our income, as well as a discount on the medications. We felt like cost never obstructed our quality of care.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF (formerly IVF of NE).
Dr. Lannon feels that he wants to give patients the best outcome, and if one embryo sabotages the other embryo you could lose both of them. In our case, it was better that we only do one embryo at a time, as well that it was safer to not have twins if we could avoid it.
10
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
The clinic [Boston IVF] is really nice. The staff is all caring and the clinic is organized and clean. They manage to make a scary, stressful time as livable as possible. They also offer supplemental things like acupuncture an massages to help you relax...They [nurses] were all amazing. They make the process a little less stressful and make you feel like family...He [Dr. Alan Penzias] seemed to really care and celebrate our wins while keeping us motivated and encouraged during our losses
+ Read more
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Boston IVF (formerly IVF of NE).
The clinic is really nice. The staff is all caring and the clinic is organized and clean. They manage to make a scary, stressful time as livable as possible. They also offer supplemental things like acupuncture an massages to help you relax.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
He seemed to really care and celebrate our wins while keeping us motivated and encouraged during our losses.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Sara)
They were all amazing. They make the process a little less stressful and make you feel like family.
How was your experience with Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Dr. Penzias is a very caring doctor. He explains things well and doesn’t give false hope. He is optimistic but truthful. He also genuinely seems happy when things go well and celebrates along with you.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF (formerly IVF of NE)?
Listen to what he says and trust that he won’t steer you wrong.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
We were told that Ivf with icsi was our only option because the count and motility was so low. For the ivf cycle I was put on birth control for one month. On day 3 I started final-f. I took that for a few days and was monitored. When the follicles were ready I was told when to take the hcg and when to come back for retrieval. The eggs were retrieved, fertilized and left to grow. We did a day 5 transfer of two embryos. That cycle ended in a negative pregnancy test. The next cycle we did a fet. I was put on a pill, I forgot the name, but it was to help my lining grow but keep me from ovulating I think. When my lining was thick enough two embryos were transferred. I got pregnant with one baby and had my daughter from that cycle. A year later the same thing was done but that ended in a negative test. The doctor thought my lining my have been too thick. The next cycle was the same protocol but that one ended with betas that didn’t double so I was told to stop taking meds. The last time things were done differently but I forgot that protocol. I took a pill and then transferred when the timing was right. That was our last two embryos and it resulted in my second daughter. Each transfer we transferred two embryos.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF (formerly IVF of NE).
Thankfully most was covered by insurance. I think by the end of all of the cycles we paid around $5000 out of pocket.
10
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34 - 37
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
9
We had several "lost appointments" [at Boston IVF]- one of which was a power outage so, not their fault. Another just didn't make it to the schedule. For one of our IVF cycle drugs - they ordered a quantity of 1 instead of 14. This involved a lot of work on my end to correct. Calling the pharmacy, reading over the paper work, calling the clinic, calling the pharmacy again to ensure they got it - setting up additional shipments...)
+ Read more
Age
34 - 37
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
9
Describe your experience with Boston IVF (formerly IVF of NE).
The best part is the appointments before work hours. Not having to take time off for all of the routine monitoring is amazing. And South Shore has the best phlebotomist. Seriously - she is amazing. The major weakness for us was a sometimes lack of organization and that semen analysis and collection is only done in Waltham - and only in the early morning. Trying to produce a sample and then get it there in 90 minutes through the crazy traffic was a hardship.
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF (formerly IVF of NE)?
Dr. Zimon took the time to get to know us as people and to really understand our treatment expectations. She adjusted plans and manner accordingly.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Karen)
I think they could be a little more organized. A couple of appointments were "lost" which just added unnecessary stress to the process.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
How was your experience with Alison Zimon at Boston IVF (formerly IVF of NE)?
Dr. Zimon was knowledgeable, caring and matter of fact. When our results for trying for our second child were not optimal and not expected - she completely adjusted plans and worked with us to determine the level of aggression we wished to pursue. Very satisfied with out results.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF (formerly IVF of NE)?
Be honest with yourself and Dr. Zimon about how you tolerate pain, and know what your expectations are. (I know - it is to have a baby!) But how aggressive do you want to be? Understand your financial ramifications as well. We only could do one full cycle of IVF and knowing that - we chose the upper level of medical interventions rather than starting out at lower doses.
Describe the costs associated with your care under Alison Zimon at Boston IVF (formerly IVF of NE).
Insurance covered the majority of or IUI cycles for our first child - copay was around 400 for Dr. Zimon and maybe 300 for the drugs? For our IVF cycle we maxed out our drug benefit after the initial cycle and had to pay out of pocket for all drugs to sustain the pregnancy. I would say Dr. Zimon's co-pay was around 400-500; and the out of pockets cost on drugs was easily over 2000
10
Doctor
Alison Zimon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF (formerly IVF of NE)
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
38 - 40
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Endometriosis, Uterine Fibroids
8
...I felt the nurse was too curt in her explanations or descriptions of protocol, which led to confusion at times, including the failure to start an IVF cycle in February (we had to start in March instead).
+ Read more
Age
38 - 40
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Endometriosis, Uterine Fibroids
8
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
I appreciated Dr. Lannon's scientific, analytic approach to our conversations. I'm an attorney and my husband is an analyst. We both felt Dr. Lannon understood direct communication was important to us. He has a very dry sense of humour, which we also appreciated, but his approach never felt flip or anything less than understanding of the challenges we faced.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE). (Assigned nurse: Amy McLaughlin)
Amy was friendly, but at times too quick in her explanations regarding treatment or next steps. I appreciated that she was quick to return phone calls.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Provided conflicting information
How was your experience with Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Dr. Lannon is frank with a dry sense of humour. He was easy to talk to, well-prepared for our appointments, and thoroughly and patiently answered our questions. As a reproductive endocrinologist, he's very much focused on the goal of getting his patients pregnant. I came to him with a long-standing diagnosis of stage four endometriosis and I wanted to discuss treatment of that condition, which was preventing me from becoming pregnant. I felt he was less prepared/open for a conversation about endo, except as it affected our fertility issues.Ultimately, I ended up working with an OB/GYN to address endometriosis treatment, after which I returned to work with Dr. Lannon to continue fertility treatments.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF (formerly IVF of NE)?
Dr. Lannon is approachable and friendly, but dry. Don't mistake his sense of humour for a lack of caring or lack of bedside manner. His communication-style seems very adaptable to individual patients, so be sure to tell him what you need (Statistics? Data? A more emotional approach?) Don't be afraid to ask questions.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Diagnostic: Other than my endometriosis, fertility tests did not reveal any underlying causes for infertility. Dr. Lannon discussed the various treatments available to us and recommended a course of Clomid. However, we put treatment on hold because I needed surgery. When I returned after recovery (approximately 1 year later), the statistical data showed that proceeding directly to IVF was our best approach. Stimulation: I began with nightly injections of Menopur and Bravelle. Every three-four days, I visited the clinic for an ultrasound and blood work. The same day, I would receive a call from the clinic nurse with any adjustments to my injections. This continued until my follicles were large enough (15mm+) to retrieve. At the end of my treatments, I took an additional, single shot of Cetrotide. Trigger: Thirty-six hours before retrieval, I injected myself with a single trigger shot (Ovidrel). Retrieval: I was under general anesthesia for retrieval. Transfer: We had a five-day transfer of two embryos (based on my age, Dr. Lannon recommends two embryo transfer; he will not transfer more than two at a time), followed by a pregnancy test (blood test) two weeks later. Follow up: The final appointment with Dr. Lannon was an eight-week ultrasound after which our care was transferred to our OB/GYN.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF (formerly IVF of NE).
As of March 2015: IVF $8,900 payment required in full before process began (included pre-op; follicle monitoring; serum hormone assays during stimulation; egg retrieval; sperm prep; anesthesia; transfer; post-op). Meds were not included in the above nor covered by our insurance and cost ~$6,000. Embryo freezing: $1,750. Other fees (we did not incur): $2,500 ICSI; $500 anesthesia at transfer; $1,000 assisted hatching. Cancellation reimbursement: $8,150 pre-stimulation; $6,400 before retrieval; $2,900 before transfer. Boston IVF provides financial aid to qualifying patients based on income (patients are required to submit two years of tax returns for review).
10
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF (formerly IVF of NE)
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
40
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
[My Boston IVF nurse] must have been so busy so she never really picked up the phone but always called me back. If she was tied up for the day, she usually had another nurse call me back to answer my questions
+ Read more
Age
40
Treated
2015
Success with this Doc
Yes
Race
East Asian, Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
10
During treatment, were you treated like a number or a human with David Ryley at Boston IVF (formerly IVF of NE)?
Dr.Ryley along with the staff there were very informative, answered all my questions, responded back to my numerous phone calls and reassured me with any doubts and worries along the way.
Describe your experience with your nurse at Boston IVF (formerly IVF of NE).
She must have been so busy so she never really picked up the phone but always called me back. If she was tied up for the day, she usually had another nurse call me back to answer my questions
How was your experience with David Ryley at Boston IVF (formerly IVF of NE)?
Dr Ryley is very friendly, informative and mostly, he listened to what my concerns seriously. I ended up putting 2 embryos back and was pregnant with twins at first but miscarried one of them at 9 weeks of pregnancy. When we were putting the embryos back in, he has explained to me that one of the embryos were much stronger than the other so it made sense that the weaker one just didn't make it and it wasn't meant to be. I was recommended to put 2 back in instead of just one for the likelihood of me getting pregnant doubles by doing so. And it was right, I sure am pregnant now with a singleton baby(third trimester now). One negative thing that I have experienced is the fact that I have suffered from Hyperactive Ovary Syndrome in the beginning of my pregnancy. I am a small person and have accumulated water in my lungs as well because of it. I called in to let Dr Ryley know right away and he told me to go to an ER right away. That's how I found out that I am actually pregnant (this was a very early stage)! Dr Ryley and his staff scheduled me an emergency quick surgery to drain the fluid out of my uterus (under the influence of anesthesia of course). The fluid in my lugs ended up draining on its own so I didn't need a surgery. It was a bit of a scare in the beginning but I command Dr. Ryley and his staff for their quick remedy and actions so that my symptoms won't be worse. Hyperactive Ovary syndrome is usually prevented by having the doctor watch your vital stats weekly(which was normal for me weekly) but my symptom actually occurred towards the end with a pregnancy with twins, it may have something to do with it. Either way, I'm happy that I am pregnant in the end with a good doctor who had watched over me with great care. Boston IVF in general was such a great experience with great staff overall. I definitely will recommend this doctor and it's facility.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF (formerly IVF of NE)?
Ask as many questions as possible, tell him about your concerns(how many embryos to put back in to maximize the chance of pregnancy versus likelihood of having twins, etc).
10
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF (formerly IVF of NE)
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
6
The place [Boston IVF] is set up to be calming and appears very organized. However once we decided to move forward with treatment I felt like a number. I left a message with his nurse that we wanted to move forward. Then all of a sudden the medication supplier contacted me out of nowhere-I didn't know they used a third party for the medication. After the set time, I left a message to schedule the procedure and was given a time. All throughout the actual treatment process I felt like now that I was moving forward with treatment with them, they didn't need to "woo" me any more.
+ Read more
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
6
Describe your experience with Boston IVF (formerly IVF of NE).
The place is set up to be calming and appears very organized. However once we decided to move forward with treatment I felt like a number. I left a message with his nurse that we wanted to move forward. Then all of a sudden the medication supplier contacted me out of nowhere-I didn't know they used a third party for the medication. After the set time, I left a message to schedule the procedure and was given a time. All throughout the actual treatment process I felt like now that I was moving forward with treatment with them, they didn't need to "woo" me any more.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF (formerly IVF of NE)?
Dr. Alper did a fantastic job when we were in the appointments explaining the tests, what our diagnosis meant and not rushing us to make a decision.
Describe your experience with the nursing staff.
When we went to our initial appointment, we met the nurse who worked with Dr. Alper. However, in the months that followed, we were passed from nurse to nurse. I would call and leave a message, but a different nurse would call me back.
What specific things went wrong at Boston IVF (formerly IVF of NE)?
  • Failed to convey critical information
How was your experience with Michael Alper at Boston IVF (formerly IVF of NE)?
Dr. Alper was very candid with the low chance of success of our initial treatment. He was also didn't push us toward the most invasive treatment for the first round. However, once we made the decision to move forward, it felt like we weren't his patients anymore and instead deposited on some sort of infertility procedure conveyor belt.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF (formerly IVF of NE)?
Ask him to walk you through the process and his role once you make the decision to move forward. He was great at explaining the medical procedures and what they mean, but didn't tell us that the nurses basically did everything.
Describe the protocols Michael Alper used in your cycles at Boston IVF (formerly IVF of NE) and their degree of success.
Clomid IUI
Describe the costs associated with your care under Michael Alper at Boston IVF (formerly IVF of NE).
None-Insurance covered the treadment
5
Doctor
Michael Alper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Boston IVF (formerly IVF of NE)
Waltham