Boston IVF

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Boston
800 Washington St
Boston, MA 02111
888 300-2483
Boston IVF - The Syracuse Center
5792 Widewaters Parkway
Syracuse, NY 13214
3157033050
Brighton
736 Cambridge Street
Boston, MA 02135
888 300-2483
Brookline
1 Brookline Place
Brookline, MA 02445
(617) 735-9000
Cambridge
330 Mt Auburn St
Cambridge, MA 02138
888 300-2483
Cape Cod
134 Ansel Hallett Road
West Yarmouth, MA 02673
(617) 793-1100
Danvers
480 Maple Street
Danvers, MA 01923
(888) 300-2483
Foxboro
18 Washington Street
Foxboro, MA 02035
(401) 369-7822
Framingham
115 Lincoln Street
Framingham, MA 01702
888 300-2483
Gloucester
298 Washington Street
Gloucester, MA 01930
800 858-4832
Lexington
One Forbes Road
Lexington, MA 02421
800 858-4832
Middletown
850 Aquidneck Road
Middletown, RI 02842
401.369.7822
Milford
14 Prospect Street
Milford, Massachusetts 01757
(888) 300-2483
Nantucket
57 Prospect Street
Nantucket, MA 02554
(888) 300-2483
North Chelmsford
10 Research Place
North Chelmsford, MA 01863
800 858-4832
North Dartmouth
531 Faunce Corner Road
North Dartmouth, MA 02747
800 858-4832
Providence
49 Seekonk Street
Providence, RI 02906
401.369.7822
Quincy
2300 Crown Colony Drive
Quincy, MA 02169
800 858-4832
Raynham
675 Paramount Drive
Raynham, MA 02767
800 858-4832
Rye
1245 Washington Road
Rye, NH 03870
(877) 858-2483
South Portland
778 Main Street, Suite 2
South Portland, ME 04106
(207) 358-7600
South Shore
2300 Crown Colony Drive
Quincy, MA 02169
(617) 793-1100
Stoneham
2 Main Street
Stoneham, MA 02180
(888) 300-2483
Waltham
130 Second Avenue
Waltham, MA 02451
(781) 434-6500
Westborough
Four Bellows Road
Westborough, MA 01580
800 858-4832
Worcester
338 Plantation Street
Worcester, MA 01605
(508) 751-8050
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On a scale from 0-10, how likely are you to recommend Boston IVF to a friend?
Strongly recommend: 65%Neutral: 20%Don't recommend: 15%8.4
249 assessments
  • 65% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 15% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
2,791
Annual Cycles National Avg.
344
249 assessments
10
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
?
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
They [doctors at Boston IVF] insisted on a single transfer, it's common practice in this clinic and they have high success rates with it. While I would have rather transferred 2 embryos to start, the risks with multiples in pregnancy was enough that I didn't argue it, and we had a successful single transfer...They are an extremely compassionate and educated group of people. They are a timely clinic, I never waited around past my appointment time.
+ Read more
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Boston IVF.
They are an extremely compassionate and educated group of people. They are a timely clinic, I never waited around past my appointment time. With that said, if I was there early they could usually get me in sooner, or the one time I was late they didn't make me reschedule, told me they would see me when I got there and to drive safe, and they did in fact see me within 15 minutes after I showed up late. I just can't say enough good things about this clinic.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF?
He was very thorough in looking through an extensive medical record and breaking it down as to where all my information put me, he answered all my questions honestly but with care and hope. He helped me feel better about my situation by being direct and informed about my diagnosis of unexplained infertility and what my specific history meant for this. I had previously been told by doctors that nothing was wrong, that recurrent miscarriage just happens and to keep trying which just seemed so unrealistic and inhuman to say, Dr. Penzias recognized what had been been happening right away as a problem and concern, he found me a solution and provided hope with a very uncertain condition.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Ashley?)
I didn't see a nurse often. I saw more medical assistants and sonographers than anybody during my cycle. They were all great and I never had to wait around, my appointment times were always met or even early if I was there early.
How was your experience with Alan S. Penzias at Boston IVF?
He was very educated and informed, and able to explain things without going over your head when he talks. I personally appreciate somebody who is very honest, so Dr. Penzias was a great doctor for me. He's very straight forward if you ask him a question and confident in his responses, when your dealing with infertility at first you usually come across doctors that don't know much about it, so it was comforting for me to not hear any hesitation when he spoke. By breaking down my personal experiences with my diagnosis of unexplained infertility, he was able to say with confidence that IVF could be a good solution for me and he was correct. I could never thank him enough.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF?
Listen to what he's saying when he discusses your condition with you.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF and their degree of success.
I've had one IVF cycle, and I am currently 8 months pregnant with my first child. IVF was determined to be the best course of action, I previously had lost 5 pregnancies over 2 years, giving me a diagnosis of recurrent pregnancy loss and unexplained infertility. I had no issues getting pregnant, but could not carry past 6 weeks. I was given progesterone to help maintain the pregnancy until 11 weeks gestation. Ovidrel was the drug used to cause ovulation. Menopur with gonal-f were used during egg stimulation producing 14 eggs in total.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF.
My insurance covered the cost of most of it.
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
They insisted on a single transfer, it's common practice in this clinic and they have high success rates with it. While I would have rather transferred 2 embryos to start, the risks with multiples in pregnancy was enough that I didn't argue it, and we had a successful single transfer.
10
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

6
Age
35
Treated
2018
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
6
The clinic [IVF New England] in Waltham is accessible, clean, safe and secure. I felt the doctors and nurses were attentive and personal, and made every attempt to make me comfortable. I had several tests performed here (HSG, sonohysterogram, and IVF extraction), and they were done smoothly and quickly...I often got a call in the afternoon after lab results were available. The nurses were direct but compassionate, especially Nicki. There were a few times where either the nurses or the pharmacies would get the medication quantities wrong, and that led to out of pocket expenses which were infuriating. For the most part though, I was happy with the nursing team response.
+ Read more
Age
35
Treated
2018
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
6
Describe your experience with Boston IVF.
The clinic in Waltham is accessible, clean, safe and secure. I felt the doctors and nurses were attentive and personal, and made every attempt to make me comfortable. I had several tests performed here (HSG, sonohysterogram, and IVF extraction), and they were done smoothly and quickly.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr. Wright addressed all of my and my husband's questions, but she was perfunctory and with minimal emotion. I felt like her office took our situation as a unique case, rather than as one of many routines, but I did sometimes feel like I had to advocate for myself and my combination of factors in order to get a good recommendation that was not generic.
Describe your experience with the nursing staff.
I often got a call in the afternoon after lab results were available. The nurses were direct but compassionate, especially Nicki. There were a few times where either the nurses or the pharmacies would get the medication quantities wrong, and that led to out of pocket expenses which were infuriating. For the most part though, I was happy with the nursing team response.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
How was your experience with Kristen Wright at Boston IVF?
Kristen Wright was more relatable than other doctors in New England IVF, but she spoke matter-of-factly and took the factors of my fertility challenges into account. Wright clearly had years of experience behind her, which was helpful and reassuring. And she was not condescending in our discussions, as some other doctors have been in the past. The down side to the experience with Wright is that at a few points, I decided that the recommended approach would not be enough. This example occurred when, after 2 failed IUI cycles, she recommended a third and I just didn't see how the third would yield any different result. I also often had to follow up our visits with online research to better understand the recommended treatments and the process, as doctors don't often have time to show patients all of the steps in the process. I also didn't always know the timeline for the various treatment approaches. One IUI cycle is straight forward, but the IVF process is more convoluted and often requires many weeks of insurance approvals, so there were frequently longer than expected stretches of time between treatments.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Do your reading offline after consultations and follow up visits, and ensure you are informed on the treatments so there are no surprises. Be direct and get as much information as you can about the timelines for treatment and what is involved in getting insurance approvals.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
1. Rounds of pre-treatment testing and genetic testing, these were expensive and tough to schedule around my travel, but we completed this in a few months. 2. IUI - I performed two rounds of this treatment, using Letrozol as a trigger around days 14 of my cycle. This required monitoring of my bloodwork and ultrasound results every other day over the course of approximately 2 weeks. This was unsuccessful. 3. Egg retrieval - I used Gonal F, Cetrotide and Lupron as trigger during this time. The egg retrieval yielded 42 eggs, of which 25 fertilized, and ultimately 7 embryos were preserved. I was expecting a transfer but given my response to the retrieval, the decision was made to make this a freezing cycle. I will perform the transfer in a few months.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Genetic testing - $400 for husband, $700 for me Each ultrasound appointment was around $400, and ~50% was covered by my insurance. IUI medication - $100 out of pocket IVF process - $7,500 of my lifetime maximum under United Health insurance, and additional $750 out of pocket. For medication, each Gonal F pen was $750 at Village Fertility Pharmacy (and a whopping $1,300 at CVS specialty care), various other medication totaled $2,500 in sum. Embryo Freezing - $1200 for first 3 months, $85 per month following Embryo Transfer - Expected to be around $1,000 per attempt
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I am Type I diabetic and it was not an option for me to receive a multiple embryo transfer.
4
Doctor
Kristen Wright
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Boston IVF
North Chelmsford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Kristen Wright at Boston IVF.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Uterine Fibroids
8
Boston IVF is a large fertility center with several locations, though only one (or a few?) do surgeries. Some folks don't love that it feels like a factory and that it may never be your own doctor doing your retrievals, transfers. etc. Personally I love the clinic and after about a month of understanding their whole system I settled into a good routine with them and knew who to call when for what. One benefit of using such a large IVF-only clinic is that they are open 7 days a week no matter what.
+ Read more
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Uterine Fibroids
8
Describe your experience with Boston IVF.
Boston IVF is a large fertility center with several locations, though only one (or a few?) do surgeries. Some folks don't love that it feels like a factory and that it may never be your own doctor doing your retrievals, transfers. etc. Personally I love the clinic and after about a month of understanding their whole system I settled into a good routine with them and knew who to call when for what. One benefit of using such a large IVF-only clinic is that they are open 7 days a week no matter what. You can schedule your labs and ultrasounds before work. Your results are posted on the patient portal within a few hours and your main nurse (or very occasionally doctor if it's bigger news that might involve a decision) calls you. I am in and out of appointments in minutes and the majority of the staff including phlebotomists are wonderful and get to know you once you've become a frequent flyer.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Dr. Riley knows his stuff, and also knows I am a scientist who understands the background research and statistics. It took us a couple of tries to fully understand one another's styles but once we did we had a great report and he is always well-prepared having reviewed my particular history and needs, and willing to listen carefully to any of my questions. We joke around and I now never leave without feeling like we have fully discussed everything I had hoped to and that he has tailored his answers and advice to my situation.
Describe your experience with your nurse at Boston IVF.
My primary nurse (and former primary nurse) have been wonderful in just about every way. Occasionally when someone else has filled in there has been some confusion where they are telling me something different than what I understood from my primary nurse and doctor.
What specific things went wrong at Boston IVF?
  • Provided conflicting information
How was your experience with David Ryley at Boston IVF?
Dr. Riley knows his stuff, and also knows I am a scientist who understands the background research and statistics. It took us a couple of tries to fully understand one another's styles but once we did we had a great report and he is always well-prepared having reviewed my particular history and needs, and willing to listen carefully to any of my questions. We joke around and I now never leave without feeling like we have fully discussed everything I had hoped to and that he has tailored his answers and advice to my situation.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
Try to self-reflect ahead of time on your needs and what you are hoping to get out of any particular appointment, and make sure you can clearly express those. He seems very willing to adapt his general style to fit those so you can have the best, most informed experience possible.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
Dr. Riley is an award-winning Medical Professor with Harvard Medical School, and up to date on all relevant research. He explains the stats and rationalization for each protocol and step suggested, but I never feel like he wouldn't consider other options if I requested them and they were within the range of approaches he feels are medically appropriate. GIven my age (41 when I started IVF) and not great numbers, we started with an aggressive cycle of estrogen priming, Gonal-F, Medipur, and Cetrotide, along with Ovidril to trigger. The first cycle could have been worse but we decided to change things by trying low dose HcG in place of the medipur. This cycle worked better. For the third we decided why mess with what had worked about as well as we could have expected so we kept it the same, but it went very poorly. Given my age it seems this is not uncommon. If I do another cycle we will try a Lupron Flare protocol, which he figured has about a 50/50 chance of working better but we can't know until we try. I had the option of sticking to the prior plan if I wanted to. We also always have a plan in place for how many embryos to transfer and on which day (as I'm doing fresh cycles) ahead of time. For example, if I have less than four embryos on Day 1 the plan would be to transfer two-three on Day 3. If I have four or more we go to day 5 and transfer 2, and freeze the others if I get more (so far I haven't). If I have extras I have elected to do PGS testing, but I can change my mind at any point if I choose not to. (Though I have given a deposit.)
Describe the costs associated with your care under David Ryley at Boston IVF.
Massachusetts is extremely lucky to require some infertility coverage through insurance, though policies can vary. To date then, there have been relatively few costs (PGS testing deposit was the main one) but as I may be aging out of my current insurance, I assume the numbers will be similar to those at other big clinics around the country. I have not yet done all the pricing but I am sure it is available.
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
He bases his suggestions on the statistics available for patient's ages and numbers. So for someone like me over 41 with not great hormone levels, an SET is not recommended. The stats of having multiples with multiple untested embryos are so small, and the risk of trying to freeze, test, and thaw the only extra one or two embryos doesn't seem worth it. That said, and I have asked, if I preferred to only do an SET he would.
8
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor
10
One major thing I want to say is the primary nurse [at IVF NE- Lexington] was very kind and helpful when I accidentally froze my injectable medications for the egg retrieval protocol. We had no fertility coverage with insurance so everything was OOP. She contacted the Gonal F rep and they got me samples to replace my medications so I didn’t have to pay over $2,000 again) she even offered to meet my husband to pick up the medication on her drive home since we lived so far away. Through the IVF process she was nice enough and left very brief messages with results/recommendations, but was also pregnant during this process which sadly left a bitter taste in my mouth not knowing if we were going to be successful (she was on maternity leave for the frozen transfer).
+ Read more
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Boston IVF.
IVFNE was in the process of merging with Boston IVF which made things more complicated with billing more than anything. But I had a very good experience with all of the doctors I dealt with from IVFNE including the doctor that did my retrieval and embryo transfer. They are definitely a well oiled machine and know what they are doing. I didn’t feel like a number, I felt like I was being taken care of by professionals that knew what to do and did it efficiently.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr Wright always answered any questions we had and spoke to us frankly. We are not people that need coddling or hand holding and her approach was just right for us.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sarah Corey, RN)
One major thing I want to say is the primary nurse was very kind and helpful when I accidentally froze my injectable medications for the egg retrieval protocol. We had no fertility coverage with insurance so everything was OOP. She contacted the Gonal F rep and they got me samples to replace my medications so I didn’t have to pay over $2,000 again) she even offered to meet my husband to pick up the medication on her drive home since we lived so far away. Through the IVF process she was nice enough and left very brief messages with results/recommendations, but was also pregnant during this process which sadly left a bitter taste in my mouth not knowing if we were going to be successful (she was on maternity leave for the frozen transfer). This was no fault of hers, just a very delicate situation dealing with infertility emotions. The phlebotomist Brenda Connolly was AMAZING. I shed many tears and asked her many questions in which she showed so much compassion, support and guidance. I personally have a hard time with gynecology visits and it’s has been something very stressful and anxiety ridden for years. So when I was informed the ultrasounds would be internal starting with day 1, I had a very anxious emotional reaction. The one ultrasound nurse (only saw her twice) was more irritated and put off that I was shocked about the ultrasound not being external. I was not informed of this prior to the appointment. After holding it together for the ultrasound I let my emotions out to Brenda who was ever so kind and I believe she spoke to the ultrasound nurse about it since her demeanor changed the only other time I saw her. Once I was completely informed and there were no new surprises I did much better with the whole process.
How was your experience with Kristen Wright at Boston IVF?
She is a no nonsense type person. Blunt and to the point with recommendations. We don’t feel we need coddling or hand holding as a couple so her approach worked for us. If someone needs a softer touch she may not be the best doctor. After we had a successful transfer her demeanor changed a little and she was lighter, less serious demeanor, happier for us and our situation. I think that is the nature of I fertility though, you can’t be too optimistic Incase it doesn’t work. We hit a few speed bumps and she gave us proper guidance for each step.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Have your questions written down ahead of time if you can. But don’t hesitate to call and ask additional ones that pop up.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
Two procedures: 1) IVF for egg retrieval and 2) embryo transfer. 1) Started Lupron 10 units SQ once daily for 10 days, then decreased to 5 units once daily and started Gonadotrpins: Gonal F 225 units SQ and Menopur 75 units SQ once daily until hCG shot (10 days later). Egg retrieval 2 days after trigger. 13 eggs retrieved, 7 mature and frozen unfertilized. We found out a week or so before retrieval that my husband had zero sperm in his sample that was to be frozen for a back up. As well as zero sperm the day of retrieval. After speaking with Dr. Wright she encouraged us to go ahead with Egg retrieval since we were so far along in the process and fertilize later on. My husband had TESE procedure 2 months after my ER and the froze 10 vials of sperm. We did not to any genetic testing or extra testing on eggs/sperm or embryos. 2) Fresh embryo transfer from frozen gametes (3 months after ER and 1 month after TESE procedure). Treated like a frozen embryo transfer schedule but with the unpredictability of transfer date like a fresh cycle. Started Aspirin 81mg and estrogen patches (I get migraines and can’t be on Estrace pills) and continued this until pregnancy test. Started Progesterone 25mg IM once daily day 15 and increase to 50mg IM daily until after positive pregnancy test and ultrasounds. Day 17 transfer of two embryos. Gametes thawed, 4 eggs survived the thaw and fertilized, 2 arrested day 1, 2 remained and were transferred as a Day 2/3 transfer to Give them the best chance at growing. Our original protocol was to transfer one embryo due to our low risk factors and age. The on call doctor made the decision to transfer both in order to give us the best chance to get pregnant, we agreed with their recommendation. Transferred a -2c and a 5b embryo. Both stuck and resulted in live (C-section) birth of B/G twins.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Medications were completely out of pocket. They were phoned into a local compounding pharmacy that has dedicated staff to help answer any questions about fertility medication. 1) IVF for egg retrieval: Leuprolide $249 Gonal F $2,142 Menopur $972 Pregnyl (hCG) $92 Crinone $572.46 (did not use due to no fertilization at egg retrieval and non-returnable) Rx fees $16.94 Total for cycle $4,044.40 2) embryo transfer Estrogen patches $409.21 Progesterone injectable $79.85 Total cycle cost $489.06
8
Doctor
Kristen Wright
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Kristen Wright at Boston IVF.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
33
Treated
2013
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve
9
The clinic policy [at Boston IVF] was eSET if patient was under 35 and first IVF cycle, so we followed that recommendation for our first transfer...Being at the big clinic was far less personal, but they were organized and usually running on time. For egg retrieval and transfer, you had the doctor that was on that day, not necessarily your usual doctor, so I saw several doctors over my course of care.
+ Read more
Age
33
Treated
2013
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Boston IVF.
I liked that they had early morning appointments for monitoring (starting at 6:45am). The front office staff was always nice. I did most of my cycle monitoring at the South Shore clinic, but weekend monitoring and all procedures were done at the main location in Waltham. Being at the big clinic was far less personal, but they were organized and usually running on time. For egg retrieval and transfer, you had the doctor that was on that day, not necessarily your usual doctor, so I saw several doctors over my course of care. I didn't mind this, I liked the additional perspective on my cycles and they all seemed to be on the same page as far as treatment recommendations. I liked that they had a no-children allowed policy for their clinic waiting rooms.
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF?
I felt like Dr. Zimon really listened to me and took my concerns seriously. I had already done several rounds of treatment before starting with her, so she respected that I knew what I was talking about and had experience. I never felt rushed at my appointments. Getting bloodwork and ultrasounds done, it was easy to feel more like a 'number' just due to the sheer number of patients they saw at my clinic, but Dr. Zimon was very personable.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Karen)
I loved Karen. She was kind and loving and compassionate. She had been through infertility treatments herself, so her empathy was strong.
How was your experience with Alison Zimon at Boston IVF?
I came to Dr. Zimon after already being treated by another doctor in another state. I wasn't new to infertility or treatments, so we hit the ground running. We had some insurance hoops to jump through (like trying IUI one more time) and she was patient through all that. She explained everything we needed to know about IVF, the risks, the benefits, and the odds of it working for us. She was cautious going into our first cycle (maybe too cautious) and we found out I was a poor responder to meds. She was open to adjusting my protocol and she was open to trying different things. I met with her several times and she always listened to my concerns and took the time to answer all my questions. She did my first egg retrieval, and we only had one egg retrieved, but she took the time to talk to me about everything and called me personally when that egg didn't fertilize. She celebrated with me when we had successes and shared my disappointment with failed cycles. I felt like she was a good balance between honest and direct but also compassionate. We ultimately ended up with twins after our third retrieval and second transfer, so I'm glad she was willing to try different protocols until we found what worked.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF?
Come to appointments prepared with a list of questions and be ready to take notes. It can be a lot of information at once.
Describe the protocols Alison Zimon used in your cycles at Boston IVF and their degree of success.
First cycle: antagonist protocol. Started low and slow, very little response to meds (Bravelle and Menopur). Tried upping the dosage, with some response. I have some symptoms of PCOS, so I think she was worried I would over-stim, but since I have DOR, that wasn't an issue. Only 1 egg was retrieved and it didn't fertilize, so nothing to transfer that round. Second cycle: no birth control pills taken prior to cycle start, since I was over-suppressed. Switched to an estrogen priming protocol with much better response and upped my dosage of Bravelle, continued Menopur. 8 eggs were retrieved, 5 fertilized. Elective single embryo transfer on day 5, 2 embryos were frozen. Negative pregnancy test. Third cycle: Dr. Zimon recommended another fresh cycle, so we left 2 embryos frozen and did the EPP again. My dose of Bravelle was upped again, I think to the max recommended dose. 6 eggs were retrieved, 4 mature, 2 fertilized. Dr. Zimon recommended a 3 day transfer (clinic policy with less than 4 embryos on day 2). We transferred both embryos on day 3, both were 8 cells. One was good quality and the other was showing some fragmentation. They told us that embryo likely wouldn't survive to day 5, and if it did, wouldn't meet the freeze criteria, so we decided to transfer both. Both embryos implanted and I gave birth to twin girls at 37 weeks 4 days.
Describe your experience with your monitoring appointments at Boston IVF.
Monitoring was done first thing in the morning, I liked the early appointments. It was organized and the wait time was never long.
Describe the costs associated with your care under Alison Zimon at Boston IVF.
I think the total cost for the cycle was around $12.500. We had insurance coverage, so our OOP was around $1500. I know ICSI was going to cost us an extra $1500, but our insurance ended up covering it. We were quoted $4500 for PGS, but didn't ended up using it (not recommended based on our diagnosis, but cost would have been prohibitive). Retail for meds was over $6K per cycle, I paid about $1K in co-pays per cycle for meds.
Describe Alison Zimon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
The clinic policy was eSET if patient was under 35 and first IVF cycle, so we followed that recommendation for our first transfer. She seemed very supportive of eSET, especially because we were concerned with the risks of multiples. She explained that the cost of multiple transfers would be potentially less that the cost of a high risk pregnancy and/or premature babies. After our eSET transfer failed, she was open to us transfering 2, but she let us know that the risk of multiples went up more than the probability of pregnancy.
9
Doctor
Alison Zimon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
No
Treatment
3 IUI, 6 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
9
Boston IVF is a very well-run facility. They are flexible with remote patients, helping to coordinate outside monitoring, etc. The staff is compassionate and helpful. Like any large clinic you will be seen by a number of different doctors for retrieval and transfer if doing IVF....The nursing team was very responsive and kind. There are a few different nurses working with Dr. Berger and I can usually get the answers I'm seeking. They also allow email communication, which is extremely helpful
+ Read more
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 6 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
9
Describe your experience with Boston IVF.
Boston IVF is a very well-run facility. They are flexible with remote patients, helping to coordinate outside monitoring, etc. The staff is compassionate and helpful. Like any large clinic you will be seen by a number of different doctors for retrieval and transfer if doing IVF. Some have greater success than others when doing retrieval (as is likely common with all procedures). Comparatively, being at Weill Cornell in NYC for 3 years prior where I felt very much like a number vs a patient, and had a hard time communicating with my doctor, Boston IVF was welcome change and despite not having any success yet still feels like a step in a more positive direction.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Dr. Berger is very patient and considerate. He is empathetic. While most of our calls open with him saying I wish we were discussing better news, it feels genuine each time. You can tell he is very committed to his patients.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Meghan)
The nursing team was very responsive and kind. There are a few different nurses working with Dr. Berger and I can usually get the answers I'm seeking. They also allow email communication, which is extremely helpful especially when traveling and unable to call during working hours. During active treatment cycles, there seems to be a trend in the time of callbacks with "news" - early calls are positive calls, the bad news comes late in the day. That may not be the case, but it usually pans out.
How was your experience with Brian Berger at Boston IVF?
I see Dr. Berger as a remote patient--he is in Boston and I live in NY. I went to him for a second opinion after positive referrals, and liked him so much we stayed with his office despite the difficulty of added coordination being in separate cities. We have not had success yet, but we have had more positive progress than we had at Weill Cornell, and better understand the course of treatment and possibilities for us. He is more willing to change protocols than my previous doctor, trying for the optimal response given my low AMH.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Ask about changes in protocols if you are unsatisfied--he is very willing to discuss.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
I have a very low AMH and low medication response. The most recent cycle and the one that yielded the most success (12 eggs, 6 mature, 4 fertilized, 3 PGS normal, 2 transferred thus far, 0 implanted), consisted of: estrogen patch priming protocol, stim Gonal F (600 for 6 days, 450 2 days, 375 2 days), 50 low dose HCG (10 days), cetrotide (4 days).
Describe your experience with your monitoring appointments at Boston IVF.
I was seen for monitoring at a clinic in NYC, Columbia Fertility.
Describe the costs associated with your care under Brian Berger at Boston IVF.
IVF Egg Retrieval/Freeze/ PGS= $7,750 + $3,900 (freeze) then $4,000 for future transfer (plus meds) Donor Egg is $12,000 plus medication and donor agency fee’s if you are using an agency ($7K to 15k could be more)
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I don't think we spent enough time on the pros/cons of single vs multiple. The thinking initially was that because they were PGS normal, implantation was more likely, so if transferring 2 you should really want twins.
9
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37
Treated
2019
Success with this Doc
?
Treatment
2 Embryo Freezing (cancer)
Diagnosis
Cancer, PCOS
10
I was diagnosed with cancer and told to speak to someone at Boston IVF to help preserve my fertility and give my husband and me the best chance to have a baby after treatment. Dr Ryley's office fit me in so quickly and were so helpful in this process....It's a very big operation with multiple offices, which is great because you can go to the one closest to your home for early morning ultrasounds, but if you need a weekend appointment you can only go to one specific clinic in Waltham, MA.
+ Read more
Age
37
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Embryo Freezing (cancer)
Diagnosis
Cancer, PCOS
10
Describe your experience with Boston IVF.
It's a very big operation with multiple offices, which is great because you can go to the one closest to your home for early morning ultrasounds, but if you need a weekend appointment you can only go to one specific clinic in Waltham, MA. And with the main office being in Boston parking can get really expensive, it costs $4-$7 to park at one location, and if they're running behind it can be even more. Though every office has a coffee machine - a small perk so you can spend your morning coffee money on parking and get free coffee in the office. Because of my cancer diagnosis they worked really hard to get me in quickly so that we could start right away, I believe I called on a Friday and saw the doctor the next Wednesday.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
I was diagnosed with cancer and told to speak to someone at Boston IVF to help preserve my fertility and give my husband and me the best chance to have a baby after treatment. Dr Ryley's office fit me in so quickly and were so helpful in this process. Within a few weeks we were applying to oncofertility programs to receive reduced cost medications and undergoing IVF. After our first round of egg retrieval all of our eggs were abnormal, and Dr. Ryley was so nice and comforting about it. It made em feel like he cared about our journey as people and not just numbers and success for Boston IVF.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Heidi Atherton)
Heidi was an amazing nurse to work with. So generous with her time and always available for questions. I cam to the office on the first day of shots and she sat with me while we went over the steps and as I mimed multiple times how to go through the process. she also made herself available to FaceTime with me that evening so she could watch what I was doing and offer assistance and answer questions. She seemed to put in a lot of time working with me to find oncofertility programs that would allow us to receive free or reduced cost medications.
How was your experience with David Ryley at Boston IVF?
He was great to work with, very thorough and very honest. He tried to make a little too much small talk for my husband's liking, but I found him very calming and very professional. When our first round of eggs from our egg retrieval turned out to be abnormal he was very sympathetic, he asked if we wanted to move on and didn't pressure us to do another round of IVF and egg retrieval. He did explain what they would do differently to help us get a better outcome.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
I would tell a prospective patient that he will give you a lot of information. Lots of statistics, probabilities, timelines etc.. If you're not someone who likes a lot of data it can be overwhelming, but its also important to know what the process looks like and what the chances are.
Describe the costs associated with your care under David Ryley at Boston IVF.
Because of my cancer diagnosis a lot of our treatment was covered by insurance or medication grants. Most of our routine payments were copays, or partially covered by insurance. We did opt for two items not covered by insurance: the ICSI procedure (Intracytoplasmic Sperm Injection -$2,500) and the PGTA (preimplantation genetic testing for aneuploidy - approximately $3,900 - final price dependent on the number of eggs retrieved).
9
Doctor
David Ryley
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
8
I had a mixed experience with the nurses [BostonIVF]. One nurse I felt would rush me through everything from paperwork to questions to talking me through progress throughout the cycle. I do not recall her name. While other nurses were so very nurturing and wouldn't mind if I called for updates to make me feel better. I think there is an opportunity for the staff to be more patient / customer focused. The office is so busy and has become so popular
+ Read more
Age
31 - 34
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor
8
Describe your experience with Boston IVF.
Strengths = results, statistics (top clinic in the area) Weaknesses = putting patients first, not nurturing as should be, communication is terrible, really hard to get a hold of sometimes, constant phone tag, takes forever to get an appointment with a doctor and sometimes it is only over the phone and not in person.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Dr. Brian Berger took the time to speak to us about our case. He took the time to understand who we are as individuals and as a couple. He took the time to learn our story.
Describe your experience with the nursing staff.
I had a mixed experience with the nurses. One nurse I felt would rush me through everything from paperwork to questions to talking me through progress throughout the cycle. I do not recall her name. While other nurses were so very nurturing and wouldn't mind if I called for updates to make me feel better. I think there is an opportunity for the staff to be more patient / customer focused. The office is so busy and has become so popular that they sometimes forget.
What specific things went wrong at Boston IVF?
  • Lost paperwork
  • Failed to convey critical information
How was your experience with Brian Berger at Boston IVF?
We had a great experience with Dr Brian Berger. After our first cycle was not successful in a couple of ways, he adjusted our treatment for the second cycle. That second cycle gave us our baby girl. We are going back to him for a sibling cycle. The biggest roadblock right now is trying to get his time to write us letters of appeal for insurance (which may not be a fault of his but supporting staff not helping to get it in queue).
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Make sure to ask any and all questions. Read up and be knowledgeable so you can advocate for yourself. This is with him or any other doctor!
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
My first cycle was included estrace, crinone, follistim, low hcg, cetrotide and ovridel. It yielded 17 eggs, 5 matured, 2 fertilized, 1 became a day 3 embryo transfer. This ended in a chemical pregnancy. Round 2 had the same drugs except we did a step-down protcol in order to yield more mature eggs. Round 2 resulted in 16 eggs, 10 mature, 2 fertilized, 1 day 3 embryo. This resulted in a healthy baby girl!
Describe the costs associated with your care under Brian Berger at Boston IVF.
Our health insurance had lifetime maxes. We were able to cover treatment, minus deductibles, but had out of pocket expenses for medication. I'd say out of pocket a cycle typically costs $20K, that is with ICSI.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr Brian Berger was open to multiple embryo transfer, as he understands why patients would want to go that route. He just wanted to ensure his patients understood risks and to make sure they were comfortable with the outcomes that could occur.
9
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
36
Treated
2019
Success with this Doc
?
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
9
Awesome secretary. Very pleasant to talk to in person and via phone. [Boston IVF] Has never been hard to get an appointment. Everyone is very friendly and helpful. The phlebotomist does an outstanding job taking blood- probably the best I’ve had. She is very sweet. The finical advisor is very helpful and has been working to try to fight our insurance company to pay for IVF. Even though they won’t she hasn’t given up. I don’t have anything bad to say about the clinic itself.
+ Read more
Age
36
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
9
Describe your experience with Boston IVF.
Awesome secretary. Very pleasant to talk to in person and via phone. Has never been hard to get an appointment. Everyone is very friendly and helpful. The phlebotomist does an outstanding job taking blood- probably the best I’ve had. She is very sweet. The finical advisor is very helpful and has been working to try to fight our insurance company to pay for IVF. Even though they won’t she hasn’t given up. I don’t have anything bad to say about the clinic itself. Oh wait besides the parking lot haha -the spaces are so tiny it can be difficult to park or back up.
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
The whole team that works with Dr.Luzzo is very kind and friendly. I feel like the staff is more personable than the Dr.Luzzo even though she is very nice.
Describe your experience with the nursing staff.
Nursing staffs been great and very compassionate. Only had one nurse via phone tell me I could have been having multiple miscarriages because I breast fed my child once every 24 hours. Which was no accurate at all and she should have never said that. Otherwise everyone has been pleasant and calls me back the same day with any questions or concerns I have.
What specific things went wrong at Boston IVF?
  • Failed to order appropriate test
How was your experience with Kerri Luzzo at Boston IVF?
I feel that she is very polite and kind. I also feel like this whole industry is in it for money. So I have a hard time separating myself from this. Our insurance covers absolutely nothing for IVF. We had discussed if we could possibly get supplemental insurance but she told my husband and I we don’t have 6 months to wait due to my egg quality/quantity. So where do we come up with all this money?! I’m sure she’s correct but is she just saying this for the money too. I also felt a little rushed in the office going over our diagnostic results. Overall I do like her and she is kind. Just bitter in general over this whole process and not being able to afford it.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Come prepared with any questions you may have.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
I have yet gone for egg retrieval trying to figure out where the money is coming from. She busted I get genetically tested for fragile X and the whole genetic testing panel along with my husband. Then from there I will begin medication for egg retrieval depending on payments.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Egg retrieval $12,000 PGS testing 3/4 eggs $3,800.medications thousands. and transfer $7-$8 thousand and the dethawing of embryo after pgs testing $1,000-$1,200. If need another egg retrieval it would be $12,000 again. So one round of IVF with fertilized egg and pgs testing $25,000. If needing more than one egg retrieval add $13,000 more into that.
9
Doctor
Kerri Luzzo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
North Dartmouth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

3
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
3
The clinic [Boston IVF] is very large and at times overall you simply feel like a number. On the weekends you never know which nurse will call you. Also results are sometimes delivered in a way that you were not expecting which can be daunting when going through this experience.... Lisa was excellent most of the time. I had to travel leading up to our first cycle with Dr. Pang- I had told both Dr. Pang and Lisa when I was traveling, yet when I told her I had to travel and the dates she berated me like I was a child for not telling her or Dr. Pang sooner.
+ Read more
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
3
Describe your experience with Boston IVF.
The clinic is very large and at times overall you simply feel like a number. On the weekends you never know which nurse will call you. Also results are sometimes delivered in a way that you were not expecting which can be daunting when going through this experience.
During treatment, were you treated like a number or a human with Samuel Pang at Boston IVF?
Dr. Pang took the time at our initial consult to allow us to ask any and all questions we had. He then worked his answers to our questions into his assessment. We were never rushed and he was patient with all of our questions.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Lisa)
Lisa was excellent most of the time. I had to travel leading up to our first cycle with Dr. Pang- I had told both Dr. Pang and Lisa when I was traveling, yet when I told her I had to travel and the dates she berated me like I was a child for not telling her or Dr. Pang sooner. I explained that I had in fact told both of them. However, this interaction has soured my view of Lisa.
How was your experience with Samuel Pang at Boston IVF?
Dr. Pang was very patient with all of our questions. Our first cycle with him did not give us the result that we had hoped for going into it. At our debrief appointment he was a bit more candid about what to expect with the next cycle. We just started the next cycle.
What's one piece of advice would you give a prospective patient of Samuel Pang at Boston IVF?
Ask as many questions as you can think of- and write down all of your questions before you go in.
Describe the protocols Samuel Pang used in your cycles at Boston IVF and their degree of success.
Our first cycle was the patch protocol. I am currently under the Lupron Flare protocol having just started the Lupron 3 days ago.
Describe the costs associated with your care under Samuel Pang at Boston IVF.
I am very grateful to have excellent insurance. Costs have not been too high; however if we have to move to donor egg I am terrified of the costs.
7
Doctor
Samuel Pang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
31
Treated
2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Other
9
I really enjoyed our clinic [Boston IVF- South Portland]. The support staff was very helpful. I will say that the billing department was extremely disappointing. This is a very sensitive experience for people, and I did not feel like their billing employee gave any empathy, patience, or understanding. I understand that this at the end of the day is a business, we felt like if we didn't completely pay up front that issues would arise, also their was inconsistency in how we were communicated with. Bills that came from the actual Boston, Boston IVF location were almost threatening, notes left at the end of the bill (which I still have for proof) would have comments like "PAYMENT IS SERIOUSLY OVERDUE" which is obviously something we are more than aware of.
+ Read more
Age
31
Treated
2019
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Other
9
Describe your experience with Boston IVF.
I really enjoyed our clinic. The support staff was very helpful. I will say that the billing department was extremely disappointing. This is a very sensitive experience for people, and I did not feel like their billing employee gave any empathy, patience, or understanding. I understand that this at the end of the day is a business, we felt like if we didn't completely pay up front that issues would arise, also their was inconsistency in how we were communicated with. Bills that came from the actual Boston, Boston IVF location were almost threatening, notes left at the end of the bill (which I still have for proof) would have comments like "PAYMENT IS SERIOUSLY OVERDUE" which is obviously something we are more than aware of.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
Dr. Lannon took extensive time to speak with us in our initial consultation, as well as our consult to begin IVF treatment. Throughout the process he was always reachable, and felt very supported by his staff as well. More importantly, once we found out the transfer had failed. He went out of his way to call us within hours of my blood test results to simply see if my husband and I were okay. Dr. Lannon has truly helped my husband and I to approach the IVF experience with a sense of humor, and know that we are in good hands.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Barbara)
Barbara is one of the nurses that supports Dr. Lannons patients and I could not be more thankful for the empathy and sensitivity she showed us each and every day during our retrieval and transfer process.
How was your experience with Benjamin Lannon at Boston IVF?
We loved each and every experience we had with Dr. Lannon. If I were to give any constructive feedback I would say that between starting meds for the retrieval and the actual retrieval we mostly only spoke to his nurses. We completely understand that he is extremely busy, and I know that for every monitoring appointment and blood test he was assessing my results, but hearing from him would have been supportive.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
Go into an appointment where you will be speaking with Dr. Lannon with structured questions you would like to have answered. I wish we had done that because I sometimes left feeling like I had wished I had written everything down versus trying to remember it all in my head.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
For our egg retrieval we used FSH's such as gonal f, menopur, and cetrotide. After each monitoring Dr. Lannon would tweak my meds based on the ultrasounds and blood tests. We had a pretty "simple' retrieval experience, they got 14 eggs, we did not need ICSI, and 4 made it to Day 5 maturation. He transferred the best graded embryo for a fresh transfer, a 4AA.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF.
So the egg retrieval and transfer were 9,400. Medications for retrieval were 3,000. Testing prior to starting the retrieval (genetic) were 1,100.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
As we were set on only transferring one embryo, we are not very sure on what Dr. Lannons stance is on multiple embryos transferred. We do know that he is comfortable transferring two but I am not sure past that amount.
9
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
41 - 42
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
9
The monitoring appointments [at Boston IVF- South Shore] were fast! I was always done with the ultrasound and blood draw within 20 minutes of arriving at Quincy or Waltham. Also, I live on the Cape, and Boston IVF has an arrangement with a local Ultrasound clinic. I was able to do monitoring Monday-Thursday on the Cape, I had to go to Quincy on Friday’s, and Waltham on Sat & Sun.
+ Read more
Age
41 - 42
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Boston IVF.
The only negative I have with Boston IVF is the lack of direct communication with Dr Berger. We have done 2 IVF cycles and have only talked with Dr. Berger 3 times. All other appointments and communication have been with Ultrasound techs or the nursing team. This hasn’t actually been a problem for us, everyone has been great to work with, but it could be a big negative for some patients.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
During our initial discussion with Dr. Berger we felt he really listened to us, asked us very detailed questions and follow up questions, and thoroughly went over options and potential treatment plans. He generally just had amazing bedside manner. We’ve done two retrievals (about to do our third), and the follow up meetings with Dr. Berger were lengthy, he went over every single detail of what went wrong and what went right, and gave us plenty of tome to ask all our questions. We never felt rushed during our meetings.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Meghan)
Meghan was our primary nurse and Stephanie was our nurse about 30% of the time. They both were great. The office has a policy to return all phone calls if they are left before 4pm, and I loved that.
How was your experience with Brian Berger at Boston IVF?
Every experience we’ve had with Dr. Berger has strengthened our trust in him. He has great bedside manner, thoroughly explains every step of the process and his reasons behind his decisions for our treatment. He also doesn’t sugarcoat anything, which is appreciated.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Do as much research as possible and learn the lingo. There is a lot of new information, it can be overwhelming to try and follow a conversation at first. Be your own advocate and always bring a list of questions.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
I did not do Birth Control priming, instead I was put on Estrogen pills twice a day for 10 days before my period. On day 2 of my cycle I started Gonal-F and Low Dose HCG. My first cycle started with 325 of Gonal-F and 20 of Low Dose HCG, Cetrotide was added around day 9 to slow the growth of the leading follicles. I stimmed for 13 days total. They retrieved 19 follicles, 15 were mature, 6 fertilized, 2 made it to day 5 and one was transferred. The other embryo stopped growing later on day 5. I didn’t get pregnant from this round. Round 2 used the same medications, but upped the dosages to get larger follicles. My starting doses were 450 of Gonal-F and 40 of Low Dose HCG.
Describe your experience with your monitoring appointments at Boston IVF.
The monitoring appointments were fast! I was always done with the ultrasound and blood draw within 20 minutes of arriving at Quincy or Waltham. Also, I live on the Cape, and Boston IVF has an arrangement with a local Ultrasound clinic. I was able to do monitoring Monday-Thursday on the Cape, I had to go to Quincy on Friday’s, and Waltham on Sat & Sun.
Describe the costs associated with your care under Brian Berger at Boston IVF.
I live in Massachusetts and my insurance covers IVF coverage. So I only had to meet my yearly $2000 deductible, and pay $50 copays for office visits with the Dr. My prescription copays added up to about $300 per cycle. We are electing to do PGS testing on the embryos, costing $3700 for 8 embryos.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr. Berger strongly recommend we only transfer one embryo and we agreed.
8
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
9
The nursing staff [at Boston IVF] is great! Dawn took the time to sit with us and go through all of the procedure steps and anytime I had a question she was very quick to respond to me...Boston IVF is great in the way that they have offices all over. I mainly go wot a Worcester but have been to Waltham and Lexington for ultrasounds and blood work. They also have in-house acupuncture which is great. Weaknesses, their financial coordinators are VERY quick and only give you information if you ask for it. I found out after my first cycle that self pay clients could apply for a discount (income based) which would have really helped to know before!
+ Read more
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
9
Describe your experience with Boston IVF.
Boston IVF is great in the way that they have offices all over. I mainly go wot a Worcester but have been to Waltham and Lexington for ultrasounds and blood work. They also have in-house acupuncture which is great. Weaknesses, their financial coordinators are VERY quick and only give you information if you ask for it. I found out after my first cycle that self pay clients could apply for a discount (income based) which would have really helped to know before!
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF?
I definitely felt with the small Worcester office Dr Thornton knew it was me there To meet with her. She always talked to me not at me which I appreciate.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Dawn )
The nursing staff is great! Dawn took the time to sit with us and go through all of the procedure steps and anytime I had a question she was very quick to respond to me.
How was your experience with Kim L. Thornton at Boston IVF?
I wasn’t sure where to start on the IVF journey. It’s very overwhelming, I filled out an online contact form and received a call from Boston IVF and they paired me with Dr Thornton. Other may not have left the best reviews but I personally think she has been great for us. She is very straightforward, and with time being of the essence, that’s what we need! She explains the process very thoroughly and answered all of our questions. Even after our first failed cycle (we didn’t make it to transfer) she quickly sat with us (within 1 day after finding out no transfer) and went through the next course of action! Even went so far as to collaborate with other Drs with in the practice to see if they had similar cases to ours! Overall I’m happy with her and am still holding hope that I’ll have a live birth!
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF?
If you want someone to give you hugs and kisses, Dr Thornton isn’t the one for you, but if you want an honest approach she definitely won’t sugar coat the process.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF and their degree of success.
When I first met with add Thornton I was 39 turning 40, my husband had a failed vasectomy reversal. She initially suggested we go back to the office who did the reversal to see if we could retrieve sperm from him. Once that procedure was complete we moved very quickly. We started with Gonal-F and Menopur and then added Cetrotide. Trigger was done and then egg retrieval. Once retrieval was done I started on Endometrin 3 times a day.
Describe the costs associated with your care under Kim L. Thornton at Boston IVF.
Costs were pretty high! I am self pay meaning insurance doesn’t cover anything for the cycle. All pre blood work was covered but once the cycle started I obtained a loan for $15,000 and paid $1000 out of pocket on top of that. That included medication
9
Doctor
Kim L. Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
Worcester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis
10
The main nurse [at Boston IVF Syracuse], Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks!...This is a new clinic with a great staff. Abby at the front desk is cheerful and Mel is a wonderful embryologist who spent a bit of time to assist with moving my embryos across town and then prepping them for transfer. The blood and ultrasound team is also small, so you see the same faces often and they are all very good!
+ Read more
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis
10
Describe your experience with Boston IVF.
This is a new clinic with a great staff. Abby at the front desk is cheerful and Mel is a wonderful embryologist who spent a bit of time to assist with moving my embryos across town and then prepping them for transfer. The blood and ultrasound team is also small, so you see the same faces often and they are all very good!
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
Dr. Arroyo is a good mix of understanding and straightforward. He sat with us and looked at our results and talked to us about a treatment plan for my situation. At my last clinic most women were on the same protocol with a dozen medications. Dr. Arroyo showed me why I didn't need most of them. I spoke to him more in my six months at this clinic than I spoke to my previous specialist in 2.5 years. He called regularly as we organized moving embryos from another clinic. He attended most of my ultrasounds and helped me understand how things were progressing. He knew exactly who we were and what our details were at every visit.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Jill L)
The main nurse, Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks! So lovely!
How was your experience with Armando Arroyo at Boston IVF?
He really gives patients the respect they deserve. I am a professor and I felt like my last clinic spoke to me like I was dumb all the time. Dr. Arroyo assumed I was knowledgeable and engaged with any research I had done and never dismissed it. We had good conversations and we felt very confident that we made a good choice to move clinics. I had a very tricky schedule as I had moved to Canada before transfer. He was very good about arranging phone calls and making a protocol easier for travel. He is warm and always seemed happy to see us.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
Trust that he is part of a larger, highly successful team. He knows the latest research and is open to talking through your ideas. You have a voice in the path ahead. He is an interlocutor, not an authoritarian.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
This was my third frozen transfer (not PGS tested embryos). We debated another stim plus PGS of all, but I wasn't up for it. I had a lap/hysteroscopy before and that could explain success. I did a longer estrogen protocol than I was used to. My lining wasn't great so we gave it an extra week. I was on progesterone suppositories and shots (only ever 3 nights) up to 10 weeks pregnant. My previous transfers at another clinic I was on a dozen medications, many out of pocket and thousands of dollars. It was great to have fewer meds to keep track of. I made the process less stressful. We had two frozen day 3 embryos. Transferred 2 and now 19 weeks with a singleton!
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
I am very fortunate to have excellent insurance. My co-pay for visits was 20$ They did not recommend anything not covered by my insurance.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Boston IVF - The Syracuse Center
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
25 - 30
Treated
2014 - 2019
Success with this Doc
Yes
Treatment
8 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS
10
Everyone at the clinic [Boston IVF- South Portland] is friendly and comforting at times of joy as well as during the hard times. They are prompt and timely at returning calls and emails. All of the paperwork and info has been sent via email prior to our appointments which makes it easier to review on our own time before talking about it in person.
+ Read more
Age
25 - 30
Treated
2014 - 2019
Success with this Doc
Yes
Race
European, Other
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS
10
Describe your experience with Boston IVF.
Everyone at the clinic is friendly and comforting at times of joy as well as during the hard times. They are prompt and timely at returning calls and emails. All of the paperwork and info has been sent via email prior to our appointments which makes it easier to review on our own time before talking about it in person.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
Dr. Lannon made every effort to make me feel important during every cycle, even though it was simply a clomid or letrozole cycle with no other treatments. Even though I was not doing an IVF cycle, he still made my cycle a priority. I can’t wait to do our IVF cycle with him in a couple of weeks.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Tiffany Tifft)
Tiffany has been great at explaining all of the steps for our upcoming ivf cycle. She is also always prompt at responding to emails and calls, as is the rest of the staff.
How was your experience with Benjamin Lannon at Boston IVF?
Dr. Lannon was not only a part of my clomid/letrozole cycles, but he also performed a surgery to correct my septate uterus. The surgery was a great experience and I always knew what to expect and how to deal with it. During my medicated cycles, he treated my cycles as a priority even though we were doing simple hormone treatments. With each of my two miscarriages, he was there for comfort and to explain every detail possible. Every appointment has been a good experience.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
Ask any questions you may have. No question is too simple and will always be answered.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
The first treatment I had was to correct my uterus. I had a laporoscopy and hysteroscopy to remove a septum in my uterus. After that was corrected, I did clomid cycles. The second cycle worked but ended in m/c at 8 weeks. The very next clomid cycle I did after my first m/c worked but also ended around 8 weeks. After doing a couple more clomid cycles, we switched to letrozole. After 3 letrozole cycles that didn’t work (and a couple years of a break from trying) we were advised to move onto an ivf cycle with pgs testing. We are starting injections for that this month and can’t wait to start the journey.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF.
I don’t remember exactly
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We have not gotten to this point yet but we are very happy that he suggested that we test our embryos with pgs testing before we do a transfer to ensure we are transferring the healthiest and strongest embryos.
10
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
9
It's [Boston IVF- Maine] small so you will pretty much only work with your nurse and definitely only with your doctor. Because it's small, they do manage cycles to line up with their OR schedule. I wish there were more services available here like acupuncture, mental health, etc. I don't like working with the financial people - I feel like there should be more compassion in that process because it is VERY expensive. They've also raised their prices in the last year.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
9
Describe your experience with Boston IVF.
It's small so you will pretty much only work with your nurse and definitely only with your doctor. Because it's small, they do manage cycles to line up with their OR schedule. I wish there were more services available here like acupuncture, mental health, etc. I don't like working with the financial people - I feel like there should be more compassion in that process because it is VERY expensive. They've also raised their prices in the last year.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
Dr. Lannon has taken the time to respond to all of my emails, calls, and in person questions/concerns. He was very validating after our first failed transfer and was open to hearing about what I want to explore as next steps but also gave me his expert opinion. The nurses have all been very nice.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Tiffany)
I was assigned a nurse but would hear from other nurses often during the transfer cycle. That was fine since they're all nice. Our nurse is nice, professional, and returns calls quickly.
How was your experience with Benjamin Lannon at Boston IVF?
Dr. Lannon is kind, funny, and intelligent. He has responded to my questions nearly immediately which I appreciate. He has validated my feelings throughout the entire process and I truly believe he is committed to our success. I believe he works very hard as sometimes he would share results with us in the evening when I know he isn't at work. This was incredible as the waiting period for results is very stressful. I knew as soon as he had them, we'd have them.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
Don't be afraid to bring up what you've read/researched. You can really ask all questions you have.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
We did a freeze all cycle due to the risk of OHSS based on my AMH. I stimmed for 8 days, Follistim/Menopur/Ganirelix. My estrogen went sky high and it was recommended that I switch to Lupron trigger - however, at the time this was going to cost me an extra $700 so I pleaded to continue with Ovidrel trigger. (I did end up with OHSS). 24 retrieved, 19 fertilized = 6 embryos. 4 came back normal (PGS testing) and one indeterminate. First frozen embryo transfer- estrogen patch and pills for three weeks then started endometrin suppositories for 5 days before transfer. Transferred failed unfortunately even though it was a high grade, PGS tested embryo. We are waiting to start a new cycle to transfer again.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF.
Consultation: $350 , Follow up appointment: $300 Freeze all cycle: $7,750, PGS testing: $3,850, Embryo storage for one year: $1,020, Frozen Embryo Transfer: $4,000. None of this includes medications or blood tests.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
It was preferred to only transfer one due to high risks of a multiple pregnancy. We agreed so it hasn't been discussed again since.
10
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
29
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
8
It did at times feel a bit like a baby factory with so many people coming in and out, but again, that seems expected when you choose a larger practice. I only had one procedure done at the clinic, with a few rounds of lab work, so my experiences are somewhat limited, but I had no complaints. ... However, given the sheer size of Boston IVF, it was hard to not feel a bit like a number during my actual treatment cycles, since there were so many women at the Waltham location for labs/treatments/etc.
+ Read more
Age
29
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
8
Describe your experience with Boston IVF.
I appreciate the size of this practice and the number of locations to choose from for providers. It did at times feel a bit like a baby factory with so many people coming in and out, but again, that seems expected when you choose a larger practice. I only had one procedure done at the clinic, with a few rounds of lab work, so my experiences are somewhat limited, but I had no complaints.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF?
During my one-on-one consultation with Dr. Thornton, I very much felt treated like a human and was able to ask all of the questions I had. I felt she addressed my concerns adequately and gave me reassurance about beginning treatment. However, given the sheer size of Boston IVF, it was hard to not feel a bit like a number during my actual treatment cycles, since there were so many women at the Waltham location for labs/treatments/etc. I don't fault Dr. Thornton for this but rather feel it is almost inevitable when selecting a large fertility treatment center.
How was your experience with Kim L. Thornton at Boston IVF?
I was only a patient for a few months as my second treatment cycle was successful, so I can't comment on some of the questions like how compassionate Dr. Thornton is or how willing to change treatment course she is -- those didn't come up during our treatment course. What I can say is that in my initial consultation, Dr. Thornton gave me a lot of reassurance that treatment could work for us, got me started on treatment right away as I had hoped, and explained what she would recommend for us and why very thoroughly. I ultimately had positive results after just two months and am forever grateful.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF?
I would recommend advocating for yourself and what you feel is the best for you. Dr. Thornton recommended that we do letrozole + IUI, which did not work during our first month of treatment. I was concerned that the timing of the IUI the first month could have been a bit off and that that could have caused the unsuccessful cycle (we did not use a trigger or do any monitoring). As a result, for our second cycle, I felt strongly that I wanted to try letrozole + timed intercourse instead of the IUI, and expressed that to Dr. Thornton and her team. They were supportive of this change, and that was the month that we were successful. I'm glad that my husband and I trusted our gut instinct about what was best for us, and appreciated that Dr. Thornton and her team were flexible and supportive of our decision.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF and their degree of success.
Both cycles, I took letrozole (I believe the dose was 7.5ish?) CD3-7. This was to help me ovulate strong eggs, and ideally more than 1 to help increase our chances of success. Our first cycle, I had an IUI performed. I was told to test with OPKs every morning before noon starting at CD 15. Once I had a positive test, I was to call and schedule my IUI for the next morning, and my husband would go in and drop off a fresh sample. We did this one time and were unsuccessful. Our second cycle, we used the same letrozole protocol but had timed intercourse once I began testing positive on OPKs. We were successful.
8
Doctor
Kim L. Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
Framingham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
42
Treated
2018
Success with this Doc
?
Treatment
1 IUI, 5 IVF
Diagnosis
Poor Egg Quality
10
The appointments run on time, the nurses and ultrasound technicians are knowledgeable and happily answer all of my questions. I go to Boston IVF location in Waltham for my egg retrievals and transfers. Everything's been good there as well, I've had no issues. Appointments run on time, doctors performing the retrievals and transfers have been thorough with their explanations. No complaints.
+ Read more
Age
42
Treated
2018
Success with this Doc
?
Race
European
Income
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 5 IVF
Diagnosis
Poor Egg Quality
10
Describe your experience with Boston IVF.
I go to the Boston IVF location in Lexington for bloodwork, ultrasounds, and my appointments with Dr. Pauli. The appointments run on time, the nurses and ultrasound technicians are knowledgeable and happily answer all of my questions. I go to Boston IVF location in Waltham for my egg retrievals and transfers. Everything's been good there as well, I've had no issues. Appointments run on time, doctors performing the retrievals and transfers have been thorough with their explanations. No complaints.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
Dr Pauli explains things honestly, realistically and thoughtfully. He is warm and genuine, and I feel very comfortable asking any questions I have.
Describe your experience with the nursing staff.
The nurses I speak with regularly (Brittany, Nikki, Sherice) are great. They're knowledgeable about my protocol, and promptly return any calls answering questions I have.
How was your experience with Samuel Pauli at Boston IVF?
I can't say enough about how fantastic Dr. Pauli is. He is thorough and honest in his explanations of options for me and chances of success. He is creative and thoughtful in his approach to my treatment. He listens to my concerns and questions and I never feel talked down to. He's been invaluable in navigating this process, and I trust him implicitly.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
Ask any questions you have, anytime. Dr Pauli will answer them honestly.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
We used a microdose lupron flare protocol. We primed with estrogen (2 mg tabs morning/evening) from Day 21 of my previous cycle until my current cycle started. 10 units MDLupron starting the evening of my suppression check, and morning/evening thereafter. Follastim 300 units morning/evening starting on cycle day 4. We've retrieved varying numbers of eggs (anywhere from 4-7 per cycle) and anywhere from 2-4 have fertilized each cycle. I'm older (42) so getting eggs to develop to Day 5 was a problem for the first 2 cycles. This past cycle we did a fresh 3 day transfer of the 2 fertilized eggs we had, but it was not successful. We're trying a similar cycle now, and will again do a fresh transfer with any fertilized eggs.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
Most was covered under my health insurance (thankfully). We didn't end up using PGS testing, but that would be an out of pocket cost, as would using frozen donor eggs.
Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We are doing a multiple embryo transfer, as I'm older and my egg quality hasn't been great. Dr Pauli felt that would give us the best chance of getting pregnant.
10
Doctor
Samuel Pauli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI, Donor Sperm
Diagnosis
PCOS
8
The nurses [at IVF New England] were always wonderful. We had many over our visits and they were always warm and caring and helpful...It was expensive but the billing was always willing to try to get insurance to cover things...The strengths are the staff in general. They are all caring and you Know they want you succeed. The only weakness is that you don’t always get your doctor and usually a different nurse each time. While each doctor is great they don’t always know your whole story and that can be hard
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
PCOS
8
Describe your experience with Boston IVF.
The strengths are the staff in general. They are all caring and you Know they want you succeed. The only weakness is that you don’t always get your doctor and usually a different nurse each time. While each doctor is great they don’t always know your whole story and that can be hard
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
My wife and I both saw Dr Wright to try and get pregnant. My wife has gotten pregnant and gave birth, while I’m still trying. Dr Wright has always taken the time to go over things each cycle or to try something new. We’ve had in person consults as well as phone consults so we wouldn’t have to wait.
Describe your experience with the nursing staff.
The nurses were always wonderful. We had many over our visits and they were always warm and caring and helpful.
How was your experience with Kristen Wright at Boston IVF?
Dr Wright knows her stuff and she will always tell you how it is. She will break all the info down and help you understand. Having her as the one doing the procedure always made it easier. I’ve had bad experiences with iuis and embryo transfers. But the one I had with Dr Wright was the most comfortable. All together using my obgyn and Boston Ivf I’ve had 8 iuis and two embryo transfers using my wife’s embryos. None have been successful and I was thinking of giving up. My last embryo transfer I was sure it was my last try but Dr Wright changed things up and made the experience less painful and quick. While it wasn’t a success it made me rethink quitting. We’ve already come up with two alternate plans when I’m ready to restart next year.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
It’s hard work to get pregnant. But Dr Wright will do everything to get you there. It can be frustrating and scary at times, but I feel you can really put your trust in Dr Wright. It was a lot of struggle for us but we have our beautiful son.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
One iui cycle was with clomid 50mg for 5 days. Ovidrel 250 mcg 2nd iui: gonal f 50 iu Ovidrel 250 mcg Endometrin 100mg Embryo transfers: estradiol mg Estradiol patches .1 mg Progesterone 1 ml 2nd embryo transfer I got a stitch put in my cervix to help straighten it during the transfer. It worked perfectly and the transfer went more smoothly. I have 2 curves and it’s been hard at time to get the catheter in.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Unfortunately our insurance didn’t cover much. It was expensive but the billing was always willing to try to get insurance to cover things
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
The stitch in the my cervix was such a simple procedure I just wish it had been brought up earlier
9
Doctor
Kristen Wright
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 36
Treated
2013 - 2018
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Male Factor
10
I never felt guilty or uncomfortable asking questions or calling back for clarification because I was never made to feel like that [at Boston IVF]...Bryna is a wonderful nurse. I absolutely love talking to her...The staff are excellent and are always very nice...Patients like the flexibility to have lab work done early but if they run into problems (paperwork not faxed) there isn't a way to reach anyone. That has happened to me more than once and it's very frustrating especially when you are having timed blood work and ultrasounds.
+ Read more
Age
31 - 36
Treated
2013 - 2018
Success with this Doc
Yes
Race
Other
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Male Factor
10
Describe your experience with Boston IVF.
The staff are excellent and are always very nice. The two things I would recommend are to have a direct number for the team and have the main number go on before 9 am. Patients like the flexibility to have lab work done early but if they run into problems (paperwork not faxed) there isn't a way to reach anyone. That has happened to me more than once and it's very frustrating especially when you are having timed blood work and ultrasounds.
During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?
Dr. D answered all of my questions and I never felt rushed. She has so much compassion and knowledge that my husband and I trust her implicitly.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Bryna)
Bryna is a wonderful nurse. I absolutely love talking to her.
How was your experience with Carla DiGirolamo at Boston IVF?
I have nothing but good things to say about Dr. Digirolomo. She gave me a beautiful daughter, and now my husband and I are trusting her again with an IVF cycle. She is the most compassionate woman who is solid with her knowledge of fertility treatments and all of the above. She rocks!
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?
Be patient and ask lots of questions. I never felt guilty or uncomfortable asking questions or calling back for clarification because I was never made to feel like that. They want you to have the tools and knowledge to make decisions and going to Boston IVF has been the best decision for my family.
Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF and their degree of success.
I started with IUI and we were ecstatic to find out that it took on the second cycle without medication. My husband's sperms motility was low which is why we started with IUI. We waited a few years, dealt with a job loss and a stressful moment in our lives but got back on the horse so to speak. I have had a couple of setbacks and will be going to have a polyp removed to start IVF, but I couldn't be more thankful to have Dr. D and her team helping me through it.
Describe the costs associated with your care under Carla DiGirolamo at Boston IVF.
We had it covered by insurance.
10
Doctor
Carla DiGirolamo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
40
Treated
2018
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
They're [the nurses at Boston IVF- Stoneham] great. Anytime that I called and had to leave a vm they got right back to me even though their message says 24 hours. In all the 30+ times I called they got back to me within an hour. Even after hours and on weekends. They're very organized and tell you exactly what the expectations are. It's a little intimidating at first because they present it like a secret mission, but they're simply being detailed and clear.
+ Read more
Age
40
Treated
2018
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with Boston IVF.
I think it could use a little interior design support. Although we're not going not for the decore, a little more of a welcoming astetically pleasing environment is great. They're efficient and that's what counts.
During treatment, were you treated like a number or a human with Vito Cardone at Boston IVF?
Dr. Cardone was very kind yet honest about the obstacles we could face. However, he also had a 'can do' attitude, and made us feel that our obstacles were manageable with some creativity & knowhow.
Describe your experience with the nursing staff.
They're great. Anytime that I called and had to leave a vm they got right back to me even though their message says 24 hours. In all the 30+ times I called they got back to me within an hour. Even after hours and on weekends. They're very organized and tell you exactly what the expectations are. It's a little intimidating at first because they present it like a secret mission, but they're simply being detailed and clear.
How was your experience with Vito Cardone at Boston IVF?
My overall experience was great. This process can be overwhelming what with the terms, meds, options & possible change in protocol. Dr. Cardone explained everything in a manner that we could understand, a third grade level was was helpful. When my first IUI failed he changed things up a bit. When the second one did, his team called me the same day to share that Dr. Cardone already had my IVF treatment plan in place. He was pro active about it. When my husband presented with a sudden worry about embryo distraction, Dr. Cardone saw us the same week to walk us through the issue. (Due to my age it wasn't actually an issue for us). Dr. Cardone always kept us informed and educated. No question was foolish. For that we are grateful and for that we didn't ever question his plan.
What's one piece of advice would you give a prospective patient of Vito Cardone at Boston IVF?
I would say that they shouldn't fear ever being treated like a question was foolish or that they were overreacting. That was always my fear as I was so uneducated about infertility. Dr. Cardone and his team are very skilled at what they do & are great with customer service.
Describe the protocols Vito Cardone used in your cycles at Boston IVF and their degree of success.
We started with IUI as it was least invasive. Also, I think that my ins required two failed before moving to IVF so we had no choice. (Not any fault of Dr. Cardone, but I felt that I was up against a clock as I was in the final few months of my 39th year. At 40 ins coverage is complicated). I have 2 embryos on ice and start about 15 days of prep on Oct 2 to get those little things back in me.
Describe the costs associated with your care under Vito Cardone at Boston IVF.
Co pay, some of meds.
Describe Vito Cardone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I trust his judgement implicitly.
10
Doctor
Vito Cardone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Stoneham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
No
Treatment
8 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
10
The entire staff at BIVF is caring, compassionate, and invested in each patient's process. Each time I would go in for an IUI, the nurse would take the time to explain the results of the sperm analysis and also wish me the best of luck. When they called to provide the negative results, you could also hear the pain in their voices. It meant a lot knowing they cared so much... One weakness is the billing. It's tough to gain clear understanding on how pieces of the process are billed to insurance or need to be out of pocket.
+ Read more
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
10
Describe your experience with Boston IVF.
The strengths are the staff. All staff are kind, caring and extremely knowledgeable. One weakness is the billing. It's tough to gain clear understanding on how pieces of the process are billed to insurance or need to be out of pocket.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF?
Dr A provides very clear information and does not sugar coat. He also understands the emotional rollercoaster aspect involved with these treatments.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Tammy)
The entire staff at BIVF is caring, compassionate, and invested in each patient's process. Each time I would go in for an IUI, the nurse would take the time to explain the results of the sperm analysis and also wish me the best of luck. When they called to provide the negative results, you could also hear the pain in their voices. It meant a lot knowing they cared so much
How was your experience with Michael Alper at Boston IVF?
My husband and I always left each consultation with dr A feeling much more positive and informed. He provided detailed insight on why cycles may have failed and why he's making the changes to the process he was making.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF?
Do research prior to the first meeting and bring your questions written down. There is so much information being provided. It's good to have a way to document it during the meeting.
Describe the protocols Michael Alper used in your cycles at Boston IVF and their degree of success.
The first procedure was a natural IUI (no hormones). This was before we knew how messed up my natural cycles where. After that first cycle, we had ultrasound and blood test monitoring for each cycle to determine the best time for IUI. In addition to that, we also used ovadril shots for triggering and meds to keep my periods regular.
Describe the costs associated with your care under Michael Alper at Boston IVF.
Costs surrounding consultations, blood work, ultrasounds, genetic testing, diagnostic procedures, and IUI procedures.
10
Doctor
Michael Alper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, Tubal Blockage
10
Very personable staff [at IVF New England]...I always scheduled my appointments between 7a and 8a so that I didnt have to take time from work...Clean, organized, great time management, never waited too long to be seen in the waiting room...The nursing staff was always available and always answered my questions and call backs were always same day. Any worries or concerns were always addressed.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Tubal Blockage
10
Describe your experience with Boston IVF.
Clean, organized, great time management, never waited too long to be seen in the waiting room. Very personable staff. Weakness would be how difficult it is to contact Boston IVF Lexington when you are running late for your appointment. I always scheduled my appointments between 7a and 8a so that I didnt have to take time from work. It is impossible to get them on the phone that early. I would suggest giving patients a phone line they can call when they are running late or need to cancel, instead of talking to the answering service because there are people there from 6a.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
I was always treated with respect, honesty, and professionalism. My concerns were heard and my questions were answered. I never had to ask more than once for information or for further explanation if needed.
Describe your experience with the nursing staff.
The nursing staff was always available and always answered my questions and call backs were always same day. Any worries or concerns were always addressed.
What specific things went wrong at Boston IVF?
  • Failed to send your chart to another clinic
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright is a great at communicator regarding test results, what to expect from those results and what realistic expectations should be. I never did any of my procedures with her, but she did manage my protocols and did all of my follow ups. This wasn't as important to me because I didn't know what to expect from IVF to begin with. When my first retrieval yielded poor results, she called me personally to let me know (and on a weekend). She adjusted my protocol for the second retrieval and was able to yield more mature eggs for fertilization which results in five embryos. I am currently 32 weeks pregnant with one of those embryos. I have recommended Dr. Wright to a friend of mine and she is currently under her care and loves her. Dr. Wright is not what I would consider "warm and fuzzy" but she is certainly professional, respectful and candid. I personally prefer this over "sugar coating" or someone trying to be my best friend. She knows what shes doing and I cannot elaborate enough on how much I like her as my RE, but also as a person.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Don't expect warm and fuzzy because you won't get it. She is straight and to the point but not rude. For me, knowing what you are dealing with, with IVF and infertility, it is better to know the details, the truth and all the facts surrounding your diagnosis and protocol, rather than someone who is "just nice". She answers all your questions, no matter how crazy or outlandish you think those questions are and whether or not those should be potential concerns for you.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
I was on menopur, gonal f, cetrotide injections and estradiol patches and crinone for the first egg retrieval. I responded well but of the 22 eggs, only 12 were mature. I was put on cabergoline for 7 days to minimize OHSS. The second ER i was on the same injections but different amounts to yield more mature eggs which I did, and after transfer I was put on patches and crinone again. The third transfer was a frozen cycle so instead of supposetories I was put on progesterone in oil shots until 10 weeks of pregnancy with patches.
Describe your experience with your monitoring appointments at Boston IVF.
I have no complaints.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Due to my insurance coverage, we paid $500 deductible and everything else was covered. I believe my insurance was billed $8,900 for each cycle. We paid our co-pays for all medications which was less than $300 for the first and second cycles (egg retrievals) and about $30 for the meds for FET.
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I have no comments other than because of my age (31), my insurance dictated what I could transfer. When I told her i wanted to transfer two embryos for my third cycle, she was receptive and we did discuss the complications of a twin pregnancy. We went forward and did a two embryo frozen transfer, and luckily we did because only one of those embryos took.
10
Doctor
Kristen Wright
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
North Chelmsford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
They [nurses at Boston IVF] go above and beyond of their duties. They have been patient and gentle through the hard times and all the many questions I have and also they do not mind if I have to call several times a day. They are very smart and organized. I don’t have enough good things to say about them...With certain blood and test results I’ve had to call them to get the results.... The financial department has been great working with my husband and me. Medication assisted IUI cost $1050 that we did pay and they called us to let us know that they have a military discount. Which was a blessing to hear with Tri care not covering our next step
+ Read more
Age
30
Treated
2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Boston IVF.
So far I do not have anything negative to say. I’m impressed with the technology, the doctors and the entire staff. I’ve only experienced strength as of right now and not weaknesses. I would let any new patient know that they can rest easy being in their care. Yes, come prepared with questions and be ready to advocate for yourself but know they will listen and ready to help you.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
He was very personal and knowledgeable. Went over everything and was extremely patient with all the questions we had. And he was able to diagnose and help me with what I had been struggling with for over a year.
Describe your experience with the nursing staff.
I am completely blown away by Dr.Bergers nursing staff! They go above and beyond of their duties. They have been patient and gentle through the hard times and all the many questions I have and also they do not mind if I have to call several times a day. They are very smart and organized. I don’t have enough good things to say about them.
What specific things went wrong at Boston IVF?
  • Failed to call with results
How was your experience with Brian Berger at Boston IVF?
I have nothing negative to say about Dr. Berger. I was very impressed at how smart and knowledgeable he was and how quickly he was to diagnose me and start treatment for me to start feeling better and to start fertility treatment. He was also kind, gentle and patient with both my husband and me.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Try your best to stay relaxed. Be organized and be ready to ask all the questions.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
I was diagnosed with pcos and hypothyroidism. He first wanted to treat that and I am starting to feel better with treatment. Next we did HSG dye test, I had no blockages. Dr. Berger wanted to do medicated assisted IUI but I decided to do Letrozole with timed intercourse first because of insurance purposes and Dr. Berger was fine with that. Unfortunately it did not work so we will be moving on with IUI for this next cycle.
Describe the costs associated with your care under Brian Berger at Boston IVF.
So far insurance has covered treatment. We are getting ready for IUI which insurance will not cover. The financial department has been great working with my husband and me. Medication assisted IUI cost $1050 that we did pay and they called us to let us know that they have a military discount. Which was a blessing to hear with Tri care not covering our next step.
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Cape Cod
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
?
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Layanda [nurse at Boston IVF] was very compassionate, she always returned phone calls in a timely manner. She was just as excited as we were when we finally had a postive HCG result...Our plan was to only transfer 2 embryos, in the end we only had 2 to transfer, one of which looked really great and the other was just at an okay stage. So we opted to transfer both...Labs and ultrasounds are done in the morning, and they have very convenient early hours so it was never an issue getting to work
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Boston IVF.
Labs and ultrasounds are done in the morning, and they have very convenient early hours so it was never an issue getting to work. The phlebotomist at Boston IVF South Shore was amazing, always so friendly and positive, and truly pain all the needle sticks almost painless. The ultrasound technicians were great, even with my difficult ultrasounds they took their time and made sure they got all the information they needed. All procedures and weekend and holiday testing are done at the Waltham office, which is a great facility with wonderful staff.
During treatment, were you treated like a number or a human with Nina Resetkova at Boston IVF?
Dr Resetkova took the time to thoroughly explain treatments to me. When things didn’t go as planned she took the time to pick up the phone and speak with me, even over the weekend or during the day when she knew I couldn’t get away from work to come to her office.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Layanda )
Layanda was very compassionate, she always returned phone calls in a timely manner. She was just as excited as we were when we finally had a postive HCG result.
How was your experience with Nina Resetkova at Boston IVF?
Dr. Resetkova is extremely passionate, she went through the ups and downs with us and shared in our disappointment and our joy. She is always willing to answer any questions you have and explains everything so thoroughly. When we had set backs she openely discussed our options and her concerns and adjusted our treatment plan in a way we both felt comfortable with.
What's one piece of advice would you give a prospective patient of Nina Resetkova at Boston IVF?
Be open, ask as many questions as you want, and be willing to discuss the negatives and the positives of fertility treatment.
Describe the protocols Nina Resetkova used in your cycles at Boston IVF and their degree of success.
Initially we did one IUI cycle with at home monitoring, then did 2 back to back cycles with monitoring via labs and ultrasounds, then another cycle with clomid and monitoring with labs and ultraounds. Unfortunately none of these cycles resulted in a pregnancy, and the clomid cycle was actually cancelled because of an error with the lab courier during a severe snowstorm. We then transitioned to an IVF cycle using Gonal-F and menopur injections. We had to increase dosages during this cycle but unfortunately my body did not respond the way we needed it to and this cycle was converted to an IUI cycle, which did not result in pregnancy. We then moved on to another IVF cycle starting with the higher doses of Gonal-F and menopur, with this cycle we retrieved 8 eggs, 6 of which fertilized, and we had fresh embryo transfer on day 5. At this point we had 2 viable embryos, and we did end up with a singleton pregnancy. Unfortunately, we just recently learned that the baby was not healthy and the pregnancy was terminated.
Describe the costs associated with your care under Nina Resetkova at Boston IVF.
Thankfully I live in a state that has pretty good infertility treatment coverage. Some labs were not covered at all but, most of my labs were covered in part by insurance. We had to pay for donor sperm which cost about $4,000, we also pay monthly for storage of sperm after 6 months, which is $65/month. Our first cycle of IUI was $450, then the others were covered in part by insurance, but i has to pay a portion of each lab draw and ultrasound which was a $200-$400 a month depending on how many appointments I needed with each cycle. My first round of IVF medication cost about $600, and I did do a pre and post acupuncture session on the cycle we converted to IUI that was $160. Once I reached my insurance deductible I stopped having to pay for labs, ultrasounds, and medications.
Describe Nina Resetkova's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Our plan was to only transfer 2 embryos, in the end we only had 2 to transfer, one of which looked really great and the other was just at an okay stage. So we opted to transfer both.
10
Doctor
Nina Resetkova
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
41
Treated
2018
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
These women [nurses at Boston IVF] were AMAZING!!!...Every single person in their offices are wonderful. Gentle, kind, compassionate, funny, empathetic, sympathetic. Some will tell you their personal stories so you don’t feel alone. Some will tell you success stories so you keep on hoping and praying. They will hand you tissues, let you cry...If you go for blood work, they will tell you what to expect. “We are gonna draw a lot today. How are you feeling about that?” They will ask if you’re comfortable, if you need anything, and always with a smile on their faces. The staff really is amazing.
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Boston IVF.
There are a lot of steps in this fertility thing. The staff always makes sure you know how the process will work and walks (and talks) you through every little and big step. If you go for blood work, they will tell you what to expect. “We are gonna draw a lot today. How are you feeling about that?” They will ask if you’re comfortable, if you need anything, and always with a smile on their faces. The staff really is amazing.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Dr Berger is thorough, precise, kind, welcoming. He does not sugar coat anything, but he is also very gentle and sympathetic. He gets right down to the details right away and let’s you know exactly what’s going on. He has had to deliver a lot of bad news to us, specifically insurance denying us coverage, so he told us straight up but he always ALWAYS makes sure he takes time to let us voice our concerns, ask questions, cry, vent, and he lets us know our options with each step. He also lets us see the bright side of everything and let’s us know that we are not out of options.
Describe your experience with the nursing staff.
These women were AMAZING!!! Believe me, if I could, I would take each one of them home and cook a huge meal for them and pamper them with lots of treats! Every single person in their offices are wonderful. Gentle, kind, compassionate, funny, empathetic, sympathetic. Some will tell you their personal stories so you don’t feel alone. Some will tell you success stories so you keep on hoping and praying. They will hand you tissues, let you cry. They are so incredibly gentle in every way, yet thorough and make sure everything is done exactly how it needs to be done. They walk you through every step so you’re not so scared, and they will hold your hand if you still are scared. When you are there, it truly feels like everyone is a friend.
How was your experience with Brian Berger at Boston IVF?
Dr Berger is a little intimidating at first. He will straight up tell you the bad stuff first, that treatment didn’t work, that insurance is denying treatment, that sperm counts are low. That’s exactly what has happened with my husband and I. But then, he walks us through the next steps, options, discusses everything with us and explains it all. He makes sure that we have enough time to really process and understand what news he just gave is and he answers every question to the best of his ability, or makes sure his staff gets us the answers we need. Afterwards, he always puts a positive spin on the appointment. He tells us the best possible ideas of what he wants to try next and he’s compassionate when he is discussing this all. We have been devastated at some of the news he has given us, but he always tells us there’s other ways and that we shouldn’t give up. He is extremely informative, knows the best way to treat each patient or couple, starts with the most direct treatment that will give that patient the best possible outcome. But he also is compassionate and understanding and sympathetic when it doesn’t work. And then he’s positive that there will be another way! He’s a great doctor!
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Take your time before your appointment to figure out what questions you’d like answers to, big or small. This whole process is overwhelming, and I don’t think any of us really know what to expect. Dr. Berger will take the time to listen to every concern and answer every question you have. And he does it with a positive outlook, an open mind, and a caring heart.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
Dr Berger first started me out with day 3 and day 21 blood tests to make sure my cycle was “normal”. He then scheduled me for an HSG, which is a procedure where an OB checked my uterus and Fallopian tubes for any blockages. He then started me on Clomid for a cycle. He wanted to make sure everything within me was working and in good shape. He also had my husband produce a few semen samples within this time to monitor his sperm. Once we knew that my reproductive system was working well, and that my husband did have healthy sperm, Dr Berger wanted to move forward with IVF. Unfortunately, our insurance will not cover it. So we are now discussing our options and praying that a miracle happens.
Describe the costs associated with your care under Brian Berger at Boston IVF.
In the beginning, nothing was covered by my insurance. But Dr Berger helped me contact my OB, who was able to schedule a few tests and have it covered by my insurance under her care. Then, the staff at Boston IVF helped me change to an insurance company that would most likely cover everything else. Most of my “stuff” in office was covered after that, dr visits, medications, blood work, urine tests, etc. we only had to pay our copay. Dr Berger did discuss with us the costs of IUI and IVF but since insurance denied those, we are still trying to figure out what our next steps are.
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor
10
The clinic [Boston IVF-S. Portland] is welcoming, private, calm and comforting. I never have to wait long to be seen and rarely encounter others in the wait room. If you are a male and need to provide a sample, you are allowed to do so at home and bring it in within an hour - which is great because there is only one restroom off the reception area. My husband was not interested in attempting to provide a sample in that restroom and walking it to the receptionist. The patient rooms are small and basic, offices are comfortable.
+ Read more
Age
36
Treated
2018
Success with this Doc
No
Race
European, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor
10
Describe your experience with Boston IVF.
The clinic is welcoming, private, calm and comforting. I never have to wait long to be seen and rarely encounter others in the wait room. If you are a male and need to provide a sample, you are allowed to do so at home and bring it in within an hour - which is great because there is only one restroom off the reception area. My husband was not interested in attempting to provide a sample in that restroom and walking it to the receptionist. The patient rooms are small and basic, offices are comfortable.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
Dr Lannon is down to Earth, has a great sense of humor, and listens well and weighs in on concerns. He spent a lot of time with my husband and I.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Tami Gosselin)
Tami has been wonderful with us. She is kind, answers all of our questions, and makes sure we are well informed. She calls and sends follow up emails so that I have a reference for instructions. She's great!
How was your experience with Benjamin Lannon at Boston IVF?
Doctor Lannon took a great deal of time answering our many questions and creating a fertility plan with us. He was candid and clear with his responses and very funny which helped to keep the mood light, all the while being sensitive to our situation. We feel completely comfortable seeing Dr Lannon. I would have liked him to coach us more on lifestyle changes that could help improve our fertility, but it seems he was sure that our problem might not be improved and our best option is IVF.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
Do your homework ahead of your visit and go informed and armed with questions.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
So far we have received only diagnostic testing, one cycle of Clomid without treatment, and one cycle of Clomid with unmonitored IUI. We received the Clomid and IUI treatment because we asked for it, not because it was suggested. It has been suggested that we try IVF, but we will request one more round of IUI before considering.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF.
We paid $450 for an unmonitored IUI cycle. If I remember correctly, I paid $400 for a sonohysterogram, and about $100 for my husband's semen analysis. We also paid $200 for genetic testing (for me).
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
N/A
9
Doctor
Benjamin Lannon
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

7
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
5 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
7
IVF cycle cost was $14,500, with PGS costing additional $3500 +/- depending on how many embryos were tested, plus the cost of medications ($4000) [at Boston IVF]...The doctor doing the transfer I did not know and until we arrived at the office we didn’t know how many embryos we had left. Then, in a split second they told us we had 2 but never offered us the option of transferring both. After, they said they always recommend transferring only 1 the first cycle.
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
7
Describe your experience with Boston IVF.
It takes many weeks to schedule an appt so schedule early! They are capable of working with out of town patients and doing phone appts as well. They have multiple locations of offices for different doctors so be aware of that. The main office is in Waltham where they do all the retrievals and transfers, but they also have other smaller offices.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
I heard very little from the doctor. It was nearly impossible to directly ask him any questions, they were all answered by the nurses. There were different nurses calling you all the time and almost never the same ones. None of them knew my particular situation completely. Whenever you called to ask a question, you always had to leave a voice mail and then the call had to be returned which made it difficult to get answers if you weren’t always available to answer your phone. This made it difficult to get answers and speak to an actual person about your questions.
Describe your experience with the nursing staff.
The nurses were often not well educated and very dismissive of any concerns I had about the last
What specific things went wrong at Boston IVF?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Brian Berger at Boston IVF?
He’s very intelligent and seemed to have reviewed my chart thoroughly. He wasn’t always the most optimistic though- he was frank and honest. He didn’t seem to think outside the box at all though or try to come up with solutions for my unique situation. He was also always running hours late for his appts.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Schedule your appts with him WAY in advance and try to coordinate so that HE is actually performing your procedures (retrival and transfers).
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
He used Estradiol tablets at the end of your previous cycle for a week before your period. Then started Gonal-F on day 3, and then added low dose HCG after the first blood draw and U/S, followed by Cetrotide or Ganirilix for ovulation suppression. Then used Ovidrel for trigger. Followed by Crinone gel post transfer until blood test, 2 weeks after the transfer. I retrieved 13 eggs the first cycle, and 5 fertilized. By day 5 we had 1 embryo left to transfer. I became pregnant, but on U/S at 6 weeks, there was no fetus present and it was considered a blighted ovum. He recommended a D&C and sent the contents for genetic analysis to look for chromosomal abnormalities. We discovered the embryo had trisomy 16 and therefore was linked to miscarriage. The second cycle we retired 9 eggs after starting with a higher dose of gonal-F and using the same meds as prior. This time we only had 1 egg fertilize and transfered it on day 3, which was unsuccessful.
Describe your experience with your monitoring appointments at Boston IVF.
I did my monitoring appts at Albany IVF
Describe the costs associated with your care under Brian Berger at Boston IVF.
IVF cycle cost was $14,500, with PGS costing additional $3500 +/- depending on how many embryos were tested, plus the cost of medications ($4000)
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
The doctor doing the transfer I did not know and until we arrived at the office we didn’t know how many embryos we had left. Then, in a split second they told us we had 2 but never offered us the option of transferring both. After, they said they always recommend transferring only 1 the first cycle.
6
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Boston IVF
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
25 - 28
Treated
2015 - 2018
Success with this Doc
?
Treatment
5 Fertility Medications
Diagnosis
Anovulation, Tubal Blockage, Unexplained
9
[Boston IVF- S. Portland is] Expensive, but accommodating to your schedule. Will try to get you in as soon as possible. Very clean and staff very knowledgeable. It's a scary process, but the staff there was nothing but friendly and sensitive to the topics at hand, knowing how sensitive it is for people/couples.... [The nurse was] Very thorough, always answered my calls or called me back quickly. Also responded promptly to e-mails providing the information I requested and never treated me like any of my questions were "stupid" or "irrelevant"
+ Read more
Age
25 - 28
Treated
2015 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
Anovulation, Tubal Blockage, Unexplained
9
Describe your experience with Boston IVF.
Expensive, but accommodating to your schedule. Will try to get you in as soon as possible. Very clean and staff very knowledgeable. It's a scary process, but the staff there was nothing but friendly and sensitive to the topics at hand, knowing how sensitive it is for people/couples.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF?
Dr. Alper was great with us - he knew our case very well and spoke to us in terms we could always understand. While our visits with him were usually brief and seemed a little rushed, he let me know that if I had any questions I could contact without hesitation and gave me contact info.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Barbara DelSignore)
Very thorough, always answered my calls or called me back quickly. Also responded promptly to e-mails providing the information I requested and never treated me like any of my questions were "stupid" or "irrelevant"
How was your experience with Michael Alper at Boston IVF?
Dr. Alper was very knowledgeable with everything he told us and was very up front with what he thought the best course of action was for us. He never sugar coated things, but he wasn't so blunt about it that it seemed hurtful. He knew our case well and we both (husband) felt very comfortable in his presence. He was very sure of himself, which made our confidence in him high as well. Sometimes we felt a little rushed during our time with him, which usually lasted 1/2 hour or less, I knew I could contact his office at any time.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF?
Be patient and trust his expertise. It's such a hard reality not being able to conceive, but the experts know the best ways to handle your particular situation. Dr. Alper is definitely an expert in the field.
Describe the protocols Michael Alper used in your cycles at Boston IVF and their degree of success.
Dr. Alper's first piece of treatment was recommending having my right fallopian tube removed because it was leaking toxic fluid, preventing implantation. After that, he wanted us to try rounds of clomid to test ovulation. Once that was found unsuccessful, he wrote up a process for treatment through IVF for us. While we have not started the IVF process due to cost, we are hoping to in the near future.
Describe the costs associated with your care under Michael Alper at Boston IVF.
Office did not take my insurance, so we had to pay $200 out of pocket every time we saw the doctor.
10
Doctor
Michael Alper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
43 - 44
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other
9
The nurses [at Boston IVF] were friendly and efficient. The clinic sometimes had an assembly line feel but I really appreciated their efficiency...I was almost always surprised how quickly they got me through my testing. My experiences there were always pleasant as I could expect. I appreciated the ease of parking as well... I responded well to this protocol and we were able to retrieve far more eggs than expected. After retrieval, Dr Kuohung decided to use a freeze-all protocol since my progesterone levels were high. I did some research on this protocol and leaned that it was considered to be very effective since the freezing technology has improved, specifically for women with high progesterone levels before retrieval.
+ Read more
Age
43 - 44
Treated
2017 - 2018
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
9
Describe your experience with Boston IVF.
The clinic was visually pleasant, nurses were friendly and efficient and I was almost always surprised how quickly they got me through my testing. My experiences there were always pleasant as I could expect. I appreciated the ease of parking as well.
During treatment, were you treated like a number or a human with Wendy Kuohung at Boston IVF?
Dr. Kuohung was always warm and respectful and took the time to answer my questions and talk with me in an unhurried way. She was always sensitive to the various physical and emotional issues that arose.
Describe your experience with the nursing staff.
The nurses were friendly and efficient. The clinic sometimes had an assembly line feel but I really appreciated their efficiency.
How was your experience with Wendy Kuohung at Boston IVF?
Dr Kuohung struck a really good balance between maintaining a positive outlook while acknowledging the realities we faced. One of the things I appreciated most about Dr Kuohung was her willingness to answer all of my questions thoroughly and patiently. At several points throughout treatment, she helped my partner and I to identify the pros and cons of each option, referred to current research, and clarified her explanations for us when we had trouble grasping some of the scientific concepts that were unfamiliar to us. In deciding how many embryos to transfer, she was able to state her recommendation and rationale clearly, and also able to take into account our feelings about each option. I really appreciated her ability to balance her professional expertise with consideration for our opinions and priorities.
What's one piece of advice would you give a prospective patient of Wendy Kuohung at Boston IVF?
When I began my IVF treatment, I was not familiar with many of the concepts and terms that need to be discussed. Dr kuohung did a very good job explaining much of this to me in an accessible manner, but I was still left feeling that I wanted a better understanding. Once I learned more of the terms I found it easier to understand our conversations. Having a better understanding of the background medical concepts made me feel more able to be an active agent in my treatment.
Describe the protocols Wendy Kuohung used in your cycles at Boston IVF and their degree of success.
I don’t remember the specific stimulation protocol we used but I know we chose it with the assumption that Iould be a poor responder due to my age. I responded well to this protocol and we were able to retrieve far more eggs than expected. After retrieval, Dr Kuohung decided to use a freeze-all protocol since my progesterone levels were high. I did some research on this protocol and leaned that it was considered to be very effective since the freezing technology has improved, specifically for women with high progesterone levels before retrieval.
Describe the costs associated with your care under Wendy Kuohung at Boston IVF.
My treatment for this cycle was covered by insurance.
Describe Wendy Kuohung's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
My doctor recommended transferring all 4 of my embryos which made me slightly nervous, but since none resulted in pregnancy it was likely the right choice. I appreciated her not taking too conservative an approach
8
Doctor
Wendy Kuohung
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
I love the Portland office [Boston IVF]! The waiting room is always very quiet and seemed less busy than the Bedford NH office I originally went to. I liked feeling like I was the only one there. The receptionist is very nice. The offices are updated nicely and modern. The phlebotomists are also the best! it seems like there is a rotation of staff and you don’t see the same people each time (different phlebotomist, different US tech) I was fine with this but I know other people really like to have a more personal core group of care providers.
+ Read more
Age
29
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with Boston IVF.
I love the Portland office! The waiting room is always very quiet and seemed less busy than the Bedford NH office I originally went to. I liked feeling like I was the only one there. The receptionist is very nice. The offices are updated nicely and modern. The phlebotomists are also the best! it seems like there is a rotation of staff and you don’t see the same people each time (different phlebotomist, different US tech) I was fine with this but I know other people really like to have a more personal core group of care providers. Results from labs and US are updated to a portal very timely and I never had to wait very long or to call to get results. Overall I am very happy with my choice of Boston IVF Portland.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
During my treatments time I actually spoke to him on the phone a couple of times and he even emailed me! He was not the one performing the IUI’s so I didn’t see him in person a whole lot but being able to talk to him directly was nice and I was able to ask questions that he could answer direct without going through the nurse. THe communication with him is superb and I really appreciate it. My previous doctor had done lab work on me (which didn’t look good) and then never even called about it. I just saw the numbers on the portal. Dr lannon was very knowledgeable when I went in for my original consult and it was obvious he had reviewed my file and was up to date with where we were at. While we are headed towards IVF I’m happy I have found Boston IVF and I feel confident working with Dr Lannon will result in a pregnancy. He always communicated with me by phone and even email. It seemed like he was taking time to talk to ME and that I was a real person now just another patient.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Tammy Gosselin)
Tammy is a fast talker so you better listen up! I only met with her once but spoke to her on the phone several times to review my cycles and such. She seemed like she really cared but she also seemed quite busy. During one of our chats she even recommended a place to visit while we were planning a vacation and told me where I was going was one of her favorite places to visit! At times there was another nurse helping Tammy make calls and this nurse was always very compassionate (spoke to her getting negative pregnancy test results). While the nursing care isn’t super personal I was fine with that. One thing that is difficult is I would have to leave messages each call as no one was available to pick up the phone. However, I would receive a call back within an hour or two. I think the nurses are just very busy.
How was your experience with Benjamin Lannon at Boston IVF?
I transferred care from a different clinic to Dr Lannon and I am so glad I did. The previous doctor we just didn’t jive with. She was cold, and jumped to conclusions and I felt judgement from her. Dr Lannon definitely didn’t sugar coat anything especially since lab work had shown I had indications of DOR. But he set realistic expectations and made sure I knew exactly what that could mean. However when he tested me that cycle I was within the normal range for all hormone levels and he called immediately to let me know. I had only left the clinic 30 minutes earlier. That cycle I took clomid and did an IUI and ended up with a chemical pregnancy. Dr lannon called me on the phone to review the cycle and I just really appreciate the way he talks to patients. Not overly sensitive but just realistic. Since then I have done another clomid IUI and another cycle with just clomid and have not gotten pregnant. During this time I actually spoke to him on the phone a couple of times and he even emailed me! THe communication with him is superb and I really appreciate it. My previous doctor had done lab work on me (which didn’t look good) and then never even called about it. I just saw the numbers on the portal. Dr lannon was very knowledgeable when I went in for my original consult and it was obvious he had reviewed my file and was up to date with where we were at. While we are headed towards IVF I’m happy I have found Boston IVF and I feel confident working with Dr Lannon will result in a pregnancy. He always communicated with me by phone and even email. It seemed like he was taking time to talk to ME and that I was a real person not just another patient. He is on the “dry” side but I think I like that about him.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
If you are looking for a super sensitive doctor filled with humor and sappy stories- he probably isn’t your guy. But if you appreciate having realistic expectations with some positivity thrown in, look no further.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
Clomid 100mg CD 3-7. Monitoring on CD 12, trigger shot, and IUI on CD 14. Both times I had 4 measured follicles. First one resulted in a chemical pregnancy. Second was negative. Third cycle of clomid I had one large follicle and proceeded with trigger shot on CD 12 and times inter course over the next few days which did not result in pregnancy. I responded perfectly well to this protocol but did not end up getting the results we wanted (a baby)!
Describe the costs associated with your care under Benjamin Lannon at Boston IVF.
My insurance covers IUI but I think it would have been around $1600 for one IUI cycle. Not cheap!
9
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
?
Treatment
3 IUI, 6 IVF, Donor Sperm
Diagnosis
Male Factor, Poor Egg Quality
8
There was miscommunication on the new protocol since it was an “out of the box” medication I was using, the nurses [at Boston IVF] weren’t used to calling it in to the pharmacy and prescribing it. So we had to wait another cycle to get things in order...The clinic as an overall has been great. The retrieval process has been amazing, they’ve always made sure I am comfortable with warm blankets, heating pads, nausea meds, etc. Generally you need to book appointments far ahead with the doctors as they fill up pretty quickly, even for post-op appointments.
+ Read more
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 6 IVF, Donor Sperm
Diagnosis
Male Factor, Poor Egg Quality
8
Describe your experience with Boston IVF.
The clinic as an overall has been great. The retrieval process has been amazing, they’ve always made sure I am comfortable with warm blankets, heating pads, nausea meds, etc. Generally you need to book appointments far ahead with the doctors as they fill up pretty quickly, even for post-op appointments.
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF?
Dr. Sneeringer was always warm and welcoming when I saw her. She was up to date on my case and if she wasn’t sure about something she takes the time to look through my chart to make sure she provides an appropriate answer.
Describe your experience with the nursing staff.
There was one nursing staff that seemed very harsh and not compassionate at all. Obviously it was hard to deal with her. However there was another nurse that couldn’t be nicer and always put in all the effort she could to get you the answers you need and make sure you understood everything.
What specific things went wrong at Boston IVF?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Rita Sneeringer at Boston IVF?
Dr. Sneeringer put me on a pretty popular protocol that I had been on before. When I wasn’t getting the results I wanted, and I did some research, I made suggestions and although my clinic mostly didn’t use the medicine I was suggesting to try, she was willing to go outside the box and try something different. She has always been warm and kind at our appointments and I have never once felt rushed which is a huge difference from a previous clinic I was at.
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF?
Ask questions. Do your research and if you want to try something new, ask, she is very open to experimenting with different protocols if you aren’t getting where you want to be.
Describe the protocols Rita Sneeringer used in your cycles at Boston IVF and their degree of success.
I used BCP, gonalf f, menopur, cetrotide and HGH trigger. I wasn’t getting the results I needed to, so we added HGH and I finally got an embryo to transfer (has not been transferred yet).
Describe the costs associated with your care under Rita Sneeringer at Boston IVF.
The cost was mostly covered by insurance except for PGS and ICSI if we wanted to use it. We chose to do PGS but not ICSI.
9
Doctor
Rita Sneeringer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
Stoneham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
5
Boston IVF has its good and its bad points. They service a TON of patients and its easy to get lost in the shuffle, but I do feel the nurses and staff in Waltham care about the patients and want us to succeed. The downside to the high volume is not getting much for personal care because your doctor is too busy to really be adjusting protocols or meeting with you personally. I also didn't love that they aren't much into research... other websites for clinics have studies and videos and information for patients. I felt like Boston IVF was like the Costco of reproduction, and you are fortunate to be successful if you have only a small issue to work through or try enough times. Anyone with specific issues that need special attention or outside the box thinking would probably do better elsewhere.
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Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
5
Describe your experience with Boston IVF.
Boston IVF has its good and its bad points. They service a TON of patients and its easy to get lost in the shuffle, but I do feel the nurses and staff in Waltham care about the patients and want us to succeed. The downside to the high volume is not getting much for personal care because your doctor is too busy to really be adjusting protocols or meeting with you personally. I also didn't love that they aren't much into research... other websites for clinics have studies and videos and information for patients. I felt like Boston IVF was like the Costco of reproduction, and you are fortunate to be successful if you have only a small issue to work through or try enough times. Anyone with specific issues that need special attention or outside the box thinking would probably do better elsewhere.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF?
My husband and I met with Dr. Thornton once, and I met with her once alone. She was always very nice and explained things in a way my husband liked, as her undergrad is in chemical engineering as is his. She seemed confident that I would be successful, and she explained the process well with pictures, etc. However, past those meetings I have felt like any other patient being pushed through the clinic. Three times a nurse told me to take a medication I didn't have (the insurance sometimes sends Cetritide but I had Ganirelix, and the insurance sometimes sends Gonal F, but I had Follistim) so it felt like no one was even reading my chart before speaking to me. After my second fail (premature ovulation prior to retrieval) I didn't receive a follow up call from the clinic to schedule a follow-up and next steps. I don't know if Dr. Thornton cares if I come back to Boston IVF ever, she likely has enough other 'numbers' to deal with.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Dawn)
I was so very NOT a fan of Dawn (Worcester office only) that I asked to be switched to a nurse out of the Waltham office. She lacks compassion as well as a knowledge of what she should say to a patient vs. what the doctor should be communicating. Abbey and Sonya (Dr. Thornton's other nurses) in Waltham are excellent though. The nursing staff in Waltham overall has been incredible - everyone you meet from the time you walk in, get blood taken, ultrasound, checked in for surgery, etc - they are SOOOOO great. They see your eyes start to tear and they always have tissues. I had to visit Waltham on Mothers Day for an ultrasound and they had a big bucket of roses and a sign that said "thinking of you all today and everyday" and I lost it. So touching. They are A+++++. In Waltham.
What specific things went wrong at Boston IVF?
  • Provided conflicting information
How was your experience with Kim L. Thornton at Boston IVF?
Dr. Thornton was kind and somewhat compassionate. If I was down about a high FSH she reminded me it wasn't that high (11). She is straight to the point though, she isn't really going to coddle you. After my first round of treatment only resulted in 2 dominant follicles and I was converted to an IUI, she asked me if I ever considered donor eggs. I was really disappointed that was discussed so quickly, but she was being real with me I guess. She agreed to change the protocol and move forward if I only had one follicle next time. Unfortunately that cycle was cancelled when they went in to retrieve and found no follicles, they assume I prematurely ovulated.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF?
Be prepared going in. Dr. Thornton goes over things for sure, but there is a lot of information out there and questions you should be asking of any doctor. If she hesitates on proceeding, keep in mind that it is your choice and your body and don't give up.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF and their degree of success.
Cycle 1 - Day 3 start, 450 iu Follistim, low dose HCG; Day 5 Ganirelix, up to 600 iu Follistim, low dose HCG. One decent follicle, one smaller - converted to IUI. Ovidrel shot. BFN Cycle 2 - Ganirelix and Estrogen patch prior to cycle start, Day 3 450 iu Follistim, 150 iu Menupur; Day 9 Ganirelix, Follistim same, and Menupur same. Day 11 had two dominant follicles and some smaller ones starting. Pregnyl shot, retrieval 36 hours later showed no follicles. Was instructed to go home and have sex (not sure why they didn't do an IUI at that point)
Describe the costs associated with your care under Kim L. Thornton at Boston IVF.
Pretty much 100% insurance paid after deductible. I think we paid $150 for one medication through Village Pharmacy. My scripts cost me a small co-pay (like $30) but the 'real' price was $15,000 just for the drugs! Phew!
3
Doctor
Kim L. Thornton
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Boston IVF
Worcester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Treatment
Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Other
0
It took 6 months to get to the egg retrieval process because communication [at Boston IVF] is just so bad. By time I was ready to start my meds, I decided to switch clinics...The nursing and administrative staff is terrible. There were repeated clerical errors - wrong birth dates, lost vials, etc. For example, I had blood drawn 3 times for diagnostics because they kept forgetting to test me for things or insisted on testing me for things I already knew I had (e.g. I knew I had sickle cell trait, but they insisted on testing me, even though I had my test results forwarded form another doctor). It's impossible to get a hold of a person by calling. You always have to wait for them to call you back and they call whenever they feel like it. At some point I was waiting for probes to be made for PGD testing. They said they would call me when they were ready to proceed and that it usually takes 1-2 months for the probes to be made. After 2 months, I called them. They said "Oh, they've been ready for a month; you should have received a call".
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Race
Black or African-American
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Other
0
Describe your experience with Boston IVF.
I had an issue with insurance where Boston IVF outright lied and said my insurance would cover PGD testing. There was a lot of back and forth where they said my insurance company said they would cover it and I called my insurance and they said they were waiting on medical documents from Boston IVF. I asked them if they could give me a note in writing saying that it was covered, but of course they couldn't/wouldn't. In the end, my claim was denied by my insurance and I had to come $5,000 out of pocket. I'm not even mad, I expected this from their staff because they're egregiously impatient, overbooked, and too busy to deal with their patients. When I switched clinics, they told me it would take up to 10 business days to have my records transferred over. On the 11th business day, they still hadn't sent it over. When I called, they said "they had sent them over a week ago, but they would try again". For some reason, it went through the second time. I'm 100% sure they didn't try to send it a first time.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
The nursing and administrative staff is terrible. There were repeated clerical errors - wrong birth dates, lost vials, etc. For example, I had blood drawn 3 times for diagnostics because they kept forgetting to test me for things or insisted on testing me for things I already knew I had (e.g. I knew I had sickle cell trait, but they insisted on testing me, even though I had my test results forwarded form another doctor). It's impossible to get a hold of a person by calling. You always have to wait for them to call you back and they call whenever they feel like it. At some point I was waiting for probes to be made for PGD testing. They said they would call me when they were ready to proceed and that it usually takes 1-2 months for the probes to be made. After 2 months, I called them. They said "Oh, they've been ready for a month; you should have received a call". Literally you are on your own with these people. It took 6 months to get to the egg retrieval process because communication is just so bad. By time I was ready to start my meds, I decided to switch clinics. I just couldn't deal with BIVF.
Describe your experience with the nursing staff.
Terrible. They never answer the phone. You're always sent to voicemail. They call back about half of the time. If you request to be called back at a specific time, they don't call you back at all. There was an issue with the lab where they couldn't find my medical records for Boston IVF. We eventually realized it was because BIVF had inputted the wrong birth date. I had my blood drawn repeatedly during the diagnostic phase because they kept forgetting stuff or refused to consult my medical records. They also referred me to a genetics counselor that was out of network. Getting that bill in the mail was great. It took me 6 months, from August to February to actually get to the point where I could start the fertility meds/injections. They're also pretty grouchy when you call.
What specific things went wrong at Boston IVF?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with David Ryley at Boston IVF?
Dr Rylely himself was pleasant, but he never left me with any notes to take home. I always left feeling like I had missed something because he said so many new things and just expected me to understand what was happening or what to do next.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
He's a decent doctor but it hardly matters; what you need as a patient is a good billing specialist and good nursing staff. Dr. Ryley has neither.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
I didn't get to this point. Right after I was prescribed Gonal-F along with other things and 2 days before I was supposed to start them, I switched clinics.
Describe the costs associated with your care under David Ryley at Boston IVF.
I had insurance and did not complete my cycle
0
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
0
Clinic
Boston IVF
Brighton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
36 - 40
Treated
2014 - 2018
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality
0
Boston IVF looks like it was just starting out. It’s office was under construction when I visited and their nurses were not organized at all. I got mixed answers when I called. I had to call to ask them when I could start because no one had gotten back to me... One nurse told me one thing while another told me different so I had to request that they provide me patient education and a treatment plan. When they had to double my dose, one of the nurses was nice enough to put aside samples for me so that I would have enough medication but I felt like I should never have been put in that situation in the first place. They didnt prompt me ahead of time to know what to expect, I had to ask if I knew.
+ Read more
Age
36 - 40
Treated
2014 - 2018
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality
0
Describe your experience with Boston IVF.
Boston IVF looks like it was just starting out. It’s office was under construction when I visited and their nurses were not organized at all. I got mixed answers when I called. I had to call to ask them when I could start because no one had gotten back to me.
During treatment, were you treated like a number or a human with Wendy Kuohung at Boston IVF?
I had a great experience the first time around with New England IVF. After Boston IVF acquired them and since I moved, it was more difficult to get answers to my questions. The nurses didn’t spend as much time explaining next steps and I had to ask them to go over all the details with me mid cycle after I felt that I was getting mixed messages. The doctor also did not spend time walking me through the protocol. When it failed, she tried to hurry me into starting another cycle. I felt like it was just about generating more sales for them.
Describe your experience with the nursing staff.
The first time I did it, was ha nurses at New England IVF walked me through each detail. The second time around Boston IVF did not do any patient education but just told me to watch videos online. I also didn’t know I had a choice between crinone or progesterone otherwise I would have definitely picked the crinone. The third time, the care just got worse. The nurses told me different things and no one got back to me to start the cycle, I had to call and ask them to start. One nurse told me one thing while another told me different so I had to request that they provide me patient education and a treatment plan. When they had to double my dose, one of the nurses was nice enough to put aside samples for me so that I would have enough medication but I felt like I should never have been put in that situation in the first place. They didnt prompt me ahead of time to know what to expect, I had to ask if I knew.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Wendy Kuohung at Boston IVF?
Wendy was candid and professional but she handed off most of her tasks to her nurses. I only saw her to sign consent forms and she only called me to give me results after my cycle failed. However, she was prompt in answering questions over email when I felt that the nurses were not responding to me.
What's one piece of advice would you give a prospective patient of Wendy Kuohung at Boston IVF?
Ask a lot of questions and talk through the regimen with her as sometimes the nurses give mixed responses
Describe the protocols Wendy Kuohung used in your cycles at Boston IVF and their degree of success.
The first cycle was Gonal F and then crinone after the transfer. It resulted in 7 follicles, then 3 embryos, 1 transferred and 2 frozen. I had 1 live birth. A couple years later, only one frozen embryo was viable and transferred. I used progesterone in oil at the time and disliked this regimen. Had I known that I had a choice, I would have picked the crinone but it was not discussed with me. This transfer failed. I went back a year later to start a fresh cycle and was put on follistem and lupron. I was not responding and my dose was doubled mid cycle. They had to freeze my cycle after the retrieval which obtained only 3 follicles. Only 1 follicle moves onto the embryo stage. They waited a few days to freeze it but unfortunately it did not make it.
Describe the costs associated with your care under Wendy Kuohung at Boston IVF.
We experienced issues with our insurance denying some services because paperwork was filed incorrectly. That caused delays and it made me nervous how much we were going to have to pay. When I needed more medication, I wondered if it was due to the nurses incompetence because it took me a week to get more medicine. I Also ended up paying for medicines which I did not use because my embryo did not make it to transfer. Had I been told what medicines to get when, I would not have gotten them
6
Doctor
Wendy Kuohung
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Boston IVF
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
10
I can speak with regarding onboarding new patients and pre-IVF testing. The clinic does a great job with explaining the process to new patients and has wide availability to get you into appointments quickly. I did feel the testing process takes a long time...Barbara Soto and the rest of the IVF New England nursing staff in Bedford NH and Waltham offices are absolutely amazing! ..., costs of IVF with ICSI and PGS for one cycle is around $19,000.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
10
Describe your experience with Boston IVF.
As I have not started the IVF process yet, and only completed all pre-IVF testing I can't speak to the clinic's IVF treatment, but I can speak with regarding onboarding new patients and pre-IVF testing. The clinic does a great job with explaining the process to new patients and has wide availability to get you into appointments quickly. I did feel the testing process takes a long time, and perhaps it could be just my siltation which each test seemed to bring up another issue that needed to be addressed before moving forward. Final treatment plans appoints can book a ways out so in that instance it is difficult to get in sooner, but overall I have liked my experience with the clinic.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr. Wright has always taken the time to explain each one of our tests to us. As we are in the beginning stages of IVF, this is all very new and confusing. My husband and I have almost completed all of our pre-IVF tests and hope to start IVF with ICSI next month. Dr. wright has called me to explain my various test results and helped me to get my TSH on track for IVF. I had a miscarriage prior to this process and Dr. Wright and her staff have been so understanding in working with me knowing I already experienced a very difficult loss.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Barbara Soto)
Barbara Soto and the rest of the IVF New England nursing staff in Bedford NH and Waltham offices are absolutely amazing! Having recently experienced a miscarriage, this has been a very emotional process for me. The nursing staff has been unbelievable considerate while treating me. There were there as my IVF tests were delayed due to waiting for the HCG to leave my system, through many ultrasound and blood work, and through my recent sono hysteroscopy.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright has treated my husband and myself with compassion, understanding and patience. We experienced a miscarriage prior to working with Dr. Wright and I greatly appreciate her ability and willingness to answer all my questions and concerns that go along with having experienced a prior loss. I feel she truly cares about me and my husband and wants to see us start our family. We have hit a few bumps in the road which has slowed down our IVF start based on various test results, but Dr. Wright has helped me start correct medication and move us along faster then my PCP. I appreciate her quick responses and willing to walk me through each step of the process.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Don't ever feel guilty asking too many questions. There is no such thing. Dr. Wright has been wonderful answering my many questions and it's made a world of difference in going through this process.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
We have not yet begun IVF treatment. We are just about to finish our pre-IVF testing. Dr. Wright found I had high TSH level and correctly that, as well as a uterine fibroid which will be removed. After the removal we are starting IVF with Dr. Wright.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
As we are just beginning the IVF process, costs of IVF with ICSI and PGS for one cycle is around $19,000. We have spent approximately (with insurance coverage) $1500 in pre-IVF testing so far.
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr. Wright recommends single embryo transfer.
10
Doctor
Kristen Wright
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
?
Treatment
4 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Poor Egg Quality, Unexplained
7
We felt like a number at times with Boston IVF -everything is scheduled according to the day they do procedures, not according to how my body is responding.... Overall the staff were great. I did not feel that I received all the information I wanted with regard to financial assistance options. It felt like a cookie cutter list was given to us with options that we were then responsible for looking into ourselves.... The clinic was very secretive about our results.
+ Read more
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Poor Egg Quality, Unexplained
7
Describe your experience with Boston IVF.
Overall the staff were great. I did not feel that I received all the information I wanted with regard to financial assistance options. It felt like a cookie cutter list was given to us with options that we were then responsible for looking into ourselves. There is minimal information given about possible grants and scholarships available or other options other than financing. We requested this information specifically when we were considering whether or not we would be able to afford another cycle and I included what we had already used for options in the past that would no longer be an option and I received a generic e-mail back with the same list given to us the first time. We qualified for a treatment discount based on our income and I was very disappointed to learn that if we used any form of grant or gift money that we would no longer qualify for the discount. There are few grants that provide substantial assistance and unless we received at least a $10k grant, we would end up having to pay more than our first cycle without the discount. The clinic felt like a factory at times and everything is scheduled according to when the clinic does particular procedures rather than specific to how I responded. There was a question about whether or not I would have had more mature eggs if given a couple more days of stimulation but the retrieval was scheduled for 1 day for all patients. My next cycle was at a clinic abroad and they saw me daily towards the end to closely monitor the growth and scheduled the retrieval for the day my body was ready. The clinic was very secretive about our results. For instance, I was doing fertility acupuncture and my acupuncturist wanted me to come with my estrogen level and how many follicles and what size but the clinic would not give me this information and they said they don't give this out.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
With Dr. Lannon specifically we always felt like a human - he is very personable and responsive. We felt like a number at times with Boston IVF -everything is scheduled according to the day they do procedures, not according to how my body is responding.
Describe your experience with your nurse at Boston IVF.
We warmed up to our nurse as we had more interactions with her. Our first meeting where we went over the protocol was overwhelming and felt rushed and confusing and the nurse was not overly warm. The nursing staff in general was great and I felt well cared for during procedures.
How was your experience with Benjamin Lannon at Boston IVF?
Dr. Lannon is warm, approachable, and has a sense of humor. He took the time to answer any and all questions we had and he has been very responsive personally to e-mails. We recently asked for a bottom-line honest opinion and feel he delivered on that. I trust Dr. Lannon. I was disappointed at how our pregnancy loss was handled as I felt like we were ushered out of the office quickly due to being upset and then there was no follow-up. We were also not given specific information about our baby's heart rate and we only found out how low the heart rate was after requesting our records some time later. I feel like we would have been better prepared for our follow-up ultrasound if we had been given this information. I received a call from my ob/gyn's office stating that they received our records and wanted to know what our follow-up was for the missed miscarriage and we had none. I did reach out to Boston IVF a while later to discuss my disappointment and they sent my message to Dr. Lannon and we received an e-mail from him personally the same day. He stated that the clinic chooses to give people space after their loss which I don't agree with but felt some relief that we weren't just dropped because we weren't a success. We went abroad for another cycle due to cost and we reached out to Dr. Lannon again a year later since last seeing him and were able to schedule a meeting with him pretty quickly.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
Ask for what you need - don't wait for it to be offered. Dr. Lannon is a great doctor and partners with you. I wish that we had been more direct the first time about our questions, our needs, and potential risks.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
We had no reason based on my blood work to think I would not respond well to stimulation and it was a shock to us and Dr. Lannon when they only retrieved 6 mature eggs. I started with birth control pill and then took Lupron followed by Gonal F 300 mg until the trigger shot (Ovidrel) and Lupron may have been added back in there towards the end. Dr. Lannon did tell us that if we were to do another cycle with him using my eggs, he would consider a lupron antagonist protocol. We ended up with all 6 eggs fertilizing and 2 blastocysts.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF.
Fresh IVF cycle using our own eggs and sperm with a discount based on income cost $8,000 and the medications cost about $3,000 with a pharmacy that offers a discount to Boston IVF patients. We recently went for another consult and it is recommended that we move to donor egg which is $18,000 for a single cycle or $42,000 for the assurance program which offers a full refund if you are are not able to have a live birth within 6 cycles.
10
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
The clinic [IVF NE] has multiple monitoring locations, which is convenient for someone like me who lives close to one location and works close to another. You can go to different sites depending on what works for you. The main procedures are completed at one location. They give you a scheduled time for blood work and ultrasounds, which streamlines the process really well.
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Describe your experience with Boston IVF.
The clinic has multiple monitoring locations, which is convenient for someone like me who lives close to one location and works close to another. You can go to different sites depending on what works for you. The main procedures are completed at one location. They give you a scheduled time for blood work and ultrasounds, which streamlines the process really well. Dr. Wright never did any of my procedures, which I was disappointed about, but I did feel comfortable with the other doctor's in the practice.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
I felt like a human under the treatment of Dr. Wright. I felt that she and the nurses were caring and compassionate. However, the clinic is large and at times I felt like a number - not due to the way any staff member treated me, but because I knew there were so many patients under the care of the clinic's doctors.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sarah)
My main nurse was clear in her directions and knowledgeable about medications. She called to explain next steps and answered all my questions efficiently.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright takes the time to explain every aspect of treatment clearly. I came to her with many questions and she answered all of them fully and honestly. Dr. Wright presented the facts of my case and provided me with options after discussing the benefits and disadvantages of each. She is very knowledgeable and trustworthy.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Attend appointments with a list of questions so that you can maximize your time with the doctor and get all the information you need to proceed with treatment.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
Dr. Wright prescribed an antagonist cycle with no birth control. This was my fourth IVF cycle, but first with her. Five eggs were retrieved and two embryos were transferred, but resulted in a negative pregnancy test. Due to diminished ovarian reserve and poor egg quality, I am going to undergo an donor egg cycle with Dr. Wright soon.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
When undergoing an IVF cycle, I had majority of costs covered by insurance. With my upcoming donor egg cycle, I will pay a fee to the clinic, a fee to the outside agency, donor fee, and legal fees.
8
Doctor
Kristen Wright
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
10
I've always felt that everyone was helpful and responsive to phone calls and questions. The staff [Boston IVF -South Shore] for ultrasounds in blood draws was fantastic and conversational when appropriate. The wait was always minimal for any testing and they were able to answer any questions over the phone. Our only problem was being scheduled for an appointment when the doctor wasn't there, and then having to wait to meet with him.
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Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with Boston IVF.
I've always felt that everyone was helpful and responsive to phone calls and questions. The staff for ultrasounds in blood draws was fantastic and conversational when appropriate. The wait was always minimal for any testing and they were able to answer any questions over the phone. Our only problem was being scheduled for an appointment when the doctor wasn't there, and then having to wait to meet with him.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Although sometimes it took awhile to get an appointment with him, when he was talking to us he was compassionate and helpful. He also was very positive about our ability to conceive.
Describe your experience with your nurse at Boston IVF.
Our care during blood draws and ultrasounds was fantastic
How was your experience with Brian Berger at Boston IVF?
Our biggest concern with dr. Bergers office was that it took so long to make an appointment. At one point in time they had schedule an appointment for us on a day that he was not working, which was frustrating. We were able to reschedule for a couple of weeks later for a phone consult. He recommended something that we had felt we could have taken care of during the wait for the appointment. Ultimately though, it was probably better for my body to have a rest which is what he ended up saying on the phone anyways. I feel that he understands what is going on and closely monitors each patient.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Have patience in the fertility process. We wanted this so bad that it was easy to be frustrated. I definitely feel the doctor Berger is trying to help us get pregnant
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
We did 3 IUI Cycles with letrozole and then a trigger. For our IVF cycle we did gonal-f, cetrotide and crinone. After we had an unsuccessful Embryo transfer due to an inability to pass the catheter, he recommended a hysteroscopy.
Describe the costs associated with your care under Brian Berger at Boston IVF.
Almost all of our fertility treatments were covered by Blue Cross Blue Shield. There was some initial cost of approximately $600 and then small co-pays of approximately $50 for medications.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We only plan to transfer one during the first cycle and would increase in subsequent Cycles if necessary. We agreed with this strategy.
8
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Their [Boston IVF-RSC] strengths are that due to their size you can cycle any time and they do egg retrevial and transfers every day of the year. I also love the Domar Center located at their Waltham location. Acupuncture there is awesome with all practioners and the nutritionist was very helpful too. You do not usually get your doctor for retrevial, but mine came in once special to do just mine or a weekend morning. Billing is frustrating as you never get an actual bill or breakdown, and now we are paying out of pocket so you pay ahead for the whole cycle and get reimbursed if you did not use all of the plan treatments.
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Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with Boston IVF.
Their strengths are that due to their size you can cycle any time and they do egg retrevial and transfers every day of the year. I also love the Domar Center located at their Waltham location. Acupuncture there is awesome with all practioners and the nutritionist was very helpful too. You do not usually get your doctor for retrevial, but mine came in once special to do just mine or a weekend morning. Billing is frustrating as you never get an actual bill or breakdown, and now we are paying out of pocket so you pay ahead for the whole cycle and get reimbursed if you did not use all of the plan treatments. You do need to be on top of things as far as your treatment as there is not someone to walk you through the process once you are on treatment or remind you. Follow up is also on you. But nurse communication is great and so was the coordinator.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF?
He is very fact based but also very personable. He encourages questions and looking at new treatment plans and will discuss it all in detail and give you approx. Success rates of different options.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sara Mawn)
Sara is wonderful. Very compassionate and responsive. She was out for a while and we experienced other nursing staff. Most we great! At my first ERA biosposy, I was disappointed in the nursing as the 2 we not very professional, but my second biopsy was the exact opposite. It is a very large clinic so you will have interactions with many staff, but you also have a main point of contact.
What specific things went wrong at Boston IVF?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Alan S. Penzias at Boston IVF?
Dr Pandas was very responsive to questions and requests, even while traveling He is accessible thru the nurse or via email. He was also flexible with us as far as having conference calls when we couldnt meet at his office due to schedule conflicts. We found him as he came highly rated to us from a Chief of another department Even though I was 40 and had low reserve, was a poor responder he didn't tell us donor eggs were the only choice. He know how we wanted our own child and he said out what our chances were. He has worked with us to optimize how many eggs we get but my eggs are not fertilizing. He is not encouraging or promoting of alternative therapies or naturopathic treatments to improve quality as he thinks they make minimal impact. But he will approve them and supplaments that I chose to do. I always keep him in the loop with what I am taking. He does like the use of acupuncture for transfer. We are looking to do another cycle or two with him at this point and looking at different treatment options. He has also gone to bat for us more than.once with the insurance company.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF?
He is a down to earth person and a straight communicator that relies on data and proven methods. He is not on the cutting edge but it up to date on everything going on out that and looks to reliable data of success before recommending it to patients. He is very professional. Go in with lots of questions and you will come out with solid options to choose from.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF and their degree of success.
For my first cycle we did menopure and gonal f with Cetrotide to suppress, and during the cycle my dosing was upped as I was a poor responder. I ended up ovulating thru the Cetrotide is the cycle was candles. My next 2 cycles (the first I did immediately after the fist cycle as some research indicates that works better for older women) we switched to micro Lupton and stuck with the m &g. The first cycle we got 1 mature egg that did not fertalize naturally. I took a cycle off then the next cycle we used the same protocol and got I believe 3 eggs. They did not fertilize with ICSI, for the ones it could be used on. We switched to mini IVF since I was at max doses for stimulating meds but not getting good responses. Used Clomid with a hcg trigger (same as all the others) and got 6 eggs, 5 mature, none fertalize with ICSI. Took another few cycles off and did another mini IVF where I believe we got 3 or 4 eggs, nothing fertalized again. It has been attributed to my poor egg quality at my age, even though they look good at retrevial. Dr.P told me at my age less than maybe 1 in 12 eggs are chromosomaly normal, so it is a numbers game.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF.
Our first 4 cycles were covered by insurance, but the PGS testing was not. He did appeal to insurance and got 2 cycles covered that were initially rejected by insurance. Out of pocket IVF was $7750 for the cycle plus 2500 for icsi and 980 for the embryoscoping (which was at our request). PGS was $3300 For 7 to 8 embryos and went up and down from that number For the mini IVF cycle it is $4950 and that includes ICSI but not PGS testing.
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We haven't gotten to that point, but we originally talked about doing only FET transfers of PGS tested embryos and at my age, 1 or 2 at a time.
8
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
41
Treated
2018
Success with this Doc
?
Treatment
1 Egg Freezing, Embryo Freezing
Diagnosis
Uterine Fibroids
9
The clinic [Boston IVF] is very large so the positives of this are that there are many resources and options, including many locations and open on weekends. The downside of this is that I feel a bit like cattle in a factory...and your doctor does not perform any of the procedures (unless you luck out and they happen to be on call). Boston IVF and New England IVF also joined and there are differences between their protocols within the same clinic, but that was not made clear to us at the outset (switched between NEIVF to BIVF doctor and a few things slightly changed).
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Age
41
Treated
2018
Success with this Doc
?
Race
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Egg Freezing, Embryo Freezing
Diagnosis
Uterine Fibroids
9
Describe your experience with Boston IVF.
The clinic is very large so the positives of this are that there are many resources and options, including many locations and open on weekends. The downside of this is that I feel a bit like cattle in a factory...and your doctor does not perform any of the procedures (unless you luck out and they happen to be on call). Boston IVF and New England IVF also joined and there are differences between their protocols within the same clinic, but that was not made clear to us at the outset (switched between NEIVF to BIVF doctor and a few things slightly changed).
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Dr. Ryley is very warm and approachable and really conveys that he cares and "has your back". He has advocated for me with insurance and got me right in for surgery when fibroid was found--and delivered news with compassion.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Heidi and Amanda)
They are very helpful, but you can tell that they are busy. However, when you need to talk to them, they will get back to you soon and explain things clearly.
How was your experience with David Ryley at Boston IVF?
I said it before--he is very caring and compassionate and explains everything well. He is smart and confident but also realistic in setting expectations. I have the feeling that he "has my back" and that he truly cares.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
The clinic is really busy and it is difficult to get appointments in a timely manner. There is also the question of whether you want to deal with feeling like a number at such a big clinic... I think he's worth it but we'll see.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
Gonal F, Monopur, Cetrotide, Endometrin
Describe the costs associated with your care under David Ryley at Boston IVF.
This first cycle is covered under insurance and Dr. Ryley fought insurance for that. Otherwise, it's about $8k-$10k.
10
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
Brookline
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
No
Treatment
IUI, 1 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, PCOS, Tubal Blockage, Unexplained
5
Clinic [Boston IVF-South Portland] was slow at returning calls with important results. They were always able to schedule me if I needed to be seen but when I received bad news they lacked compassion or emotional support. Doctors and staff are fact a based and knowledgeable on the process and procedures but if you are looking for a clinic that provides emotional support during what can be a very trying time, I would be recommend this clinic.
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Age
27 - 28
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, PCOS, Tubal Blockage, Unexplained
5
Describe your experience with Boston IVF.
Clinic was slow at returning calls with important results. They were always able to schedule me if I needed to be seen but when I received bad news they lacked compassion or emotional support. Doctors and staff are fact a based and knowledgeable on the process and procedures but if you are looking for a clinic that provides emotional support during what can be a very trying time, I would be recommend this clinic.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF?
During my continued treatment, I have had a number of misfortunes; such as two chemical pregnancies and one ectopic pregnancy resulting in the removal of my fallopian tubes. I have had a number of diagnostic tests done and although I have follow ups to review the results, at my next visit, the Doctor suggesting testing that has already been completed and reviewed. This makes it seem as though he does not remember my case or take the time to review my file before my appointments.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Barbra Delsignore)
Slow in returning phone calls with important results
How was your experience with Michael Alper at Boston IVF?
Dr Alper is very knowledgeable and well recognized for fertility treatment. I have experienced two miscarriages and an ectopic pregnancy and did not receive much compassion about this, although he provided me with factual and realistic information in regards to these occurrences. In my circumstances, he seemed to be very focused on the medical and scientific aspect of the treatment and did not seem to give any sympathy to my losses, which was hard for me. He provided me with very detailed and accurate information in regards to my procedures and what to expect.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF?
If you are looking for bedside manner and emotional support through the process, I would recommend looking for a different provider
Describe the protocols Michael Alper used in your cycles at Boston IVF and their degree of success.
When I started working with Dr Alper, I had already completed 5 failed IUI cycles with my OB/GYN. Dr Alper completed all of the initial testing and stated that I was young and healthy and there was no reason that In-Vitro should not work. He determined that one of my fallopian tubes appeared to be blocked but we would be bypassing that with the in-vitro so there was no need to worry. During my first in-vitro cycle I took the injectable medications during the initial egg retrieval process. I had 15 eggs retrieved, 7 fertilized, and one embryo transferred in a fresh cycle. After the embryo transfer, I was put on progesterone gel once time daily. This cycle resulted in a positive pregnancy test, rising HCG until around 6 weeks and then miscarriage. Once my HCG level returned to 0, we completed a thaw cycle. This time after transfer I was put on progesterone suppository three times daily, estrogen patch that was changed 2 times a week, and estrogen pill two times daily. This cycle resulted in a positive pregnancy test with rising HCG until around 6 weeks with miscarriage. After this, Dr Alper did antibody testing, imaging of the lining of my uterus, and a biopsy of the lining of my uterus; all of these tests came back normal so Dr Alper approved another thaw cycle. This cycle resulted in a positive pregnancy test with HGC levels that were not rising appropriately. I was treated for ectopic, my HCG levels lowered, but it resulted in a hematoma in my fallopian tube, hemorrhage with internal bleeding, and I had both of my fallopian tubes removed as there was a cyst in my other tube. Still Dr Alper feels hopeful for a healthy pregnancy, although I am not feeling so optimistic.
Describe the costs associated with your care under Michael Alper at Boston IVF.
My initial in vitro cycle with egg retrieval was 8,900 dollars and an additional 2500 for my injectable medications. When I used progesterone gel, this was 300 dollars for 2 weeks worth. My first thaw cycle was 3500 plus costs of medications, and my third thaw cycle was 4000 plus costs of medication. I had all of my monitoring ultrasounds and blood work done at a hospital that was more convenient for me, so this was an additional cost in my treatment.
Describe Michael Alper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
After my two miscarriages and ectopic pregnancy, Dr Alper approved to transfer 2 embryos at next transfer if this is what I wish to do.
4
Doctor
Michael Alper
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS, Other
10
[The nurses at Boston IVF were] Always friendly and so happy for us when the time came...Sometimes you will be called by and NP and it may be someone you have not met before. In my opinion it did not matter as long as I was being cared for in a timely manner. With other people it may matter and you may want a one on one relationship with the doctor...I was given baby aspirin for MTHFR and elevated PAI 1. I was also given metformin 1500mg daily for elevated insulin with no other signs of PCOS.
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Age
31
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS, Other
10
Describe your experience with Boston IVF.
Sometimes you will be called by and NP and it may be someone you have not met before. In my opinion it did not matter as long as I was being cared for in a timely manner. With other people it may matter and you may want a one on one relationship with the doctor.
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF?
The doctor was very pleasant and at the same time realistic. We were given the facts and although we did not go as far as she planned us needing to go, we were always informed.
Describe your experience with the nursing staff.
Always friendly and so happy for us when the time came. They even asked that we bring the baby in to see them which we will!
How was your experience with Rita Sneeringer at Boston IVF?
We truly enjoyed being patients of Dr. Sneeringer. She was very realistic and VERY thorough in her workup which ultimately led to our baby girl we are expecting. If the workup was not so thorough I never would have found the reason I kept losing pregnancies. We are forever grateful.
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF?
Just keep going! Keep plugging away. There are many roads to becoming a parent and if one doesn't work try the next. It is an extremely difficult experience but nothing is more worth it.
Describe the protocols Rita Sneeringer used in your cycles at Boston IVF and their degree of success.
I was given baby aspirin for MTHFR and elevated PAI 1. I was also given metformin 1500mg daily for elevated insulin with no other signs of PCOS. Once the next pregnancy was achieved we were given Crinone 8% gel daily which I believe was the best thing that helped our daughter grow. I continued crinone for 28 weeks although it was only recommended until 10. I just had too big of a feeling that she needed it and my progesterone was low multiple times when I had lab work done. Our daughter is now coming in just a week!
Describe the costs associated with your care under Rita Sneeringer at Boston IVF.
The lab work was the most expensive being about 800 dollars but at the time our insurance was not the greatest. The medications totaled about 35 per month which was great!
8
Doctor
Rita Sneeringer
Communication
Compassion
Frequency seen during appointments
10
Clinic
Boston IVF
Stoneham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
25
Treated
2018
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
6
Some [nurses at Boston IVF] were rushed but we had one great nurse that we chatted with on the phone when we needed bloodwork for our pregnancy...Consolation was $250-$300...Ultrasound for miscarriage was $350-400...he was open to what we wanted but felt at least 2 embryos transferred were best in order to boost...chances...They were great about getting us in quickly and great to talk with. The secretary’s could be a bit more understanding of the patients fear and having lots of questions about the paperwork. Great company
+ Read more
Age
25
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
6
Describe your experience with Boston IVF.
They were great about getting us in quickly and great to talk with. The secretary’s could be a bit more understanding of the patients fear and having lots of questions about the paperwork. Great company
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
He took the time with us to answer all questions. He gently explained things. Though he did good, we left feeling that there wasn’t enough testing done in order to confirm his plan was right for us. But he was kind and understanding and willing to listen to us.
Describe your experience with the nursing staff.
Some were rushed but we had one great nurse that we chatted with on the phone when we needed bloodwork for our pregnancy.
How was your experience with Benjamin Lannon at Boston IVF?
Dr. Lannister’s was gentle and kind. Though he felt that us not getting pregnant on 4 rounds of clomid was an orange flag and not a red flag, he didn’t take the time to explain why. He was organized and very kind but never thought to test my hormones or my thyroid. I felt that he was the same as my PCP and OB in that sense. Jumping right into IUI or clomid IVF is intense and may not be necessary if all other body parts are working. (Fallopian tubes) ext. We did get pregnant on our own only to miscarry after our first consultation. But he said if we weren’t pregnant in 6 months to call him to start IUI. So we left feeling like we were broken and not heard and pushed into treatment even though we conceived on our own. Over all he’s kind, not rushed, and understands that we don’t want to be there for help as we want to do it naturally but have no other option. But he gets that bedside manner is important and that it is a huge leap of faith. I do recommend him!
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
I would say that he should maybe do blood tests of the female to really check hormonal levels prior to jumping into IUI and other fertility treatments. Obviously doing this after the males sperm has been tested first.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
He mentioned doing an HSG first then from there doing IUI’s for as many rounds as we wanted depending on if my tubes were found to be open. If that didn’t work, then he recommended Clomid IVF where they monitor my follicles and only remove 2 mature eggs and fertilize them and then implant them back into my body. He understood we do not feel right doing General IVF.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF.
Consolation was $250-$300. Not covered by insurance. Ultrasound for miscarriage was $350-400.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
No, he was open to what we wanted but felt at least 2 embryos transferred were best in order to boost purchases chances.
6
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29
Treated
2018
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
10
The entire staff at Boston IVF is very helpful and dedicated to their patients. I never had to worry about getting my results; they called the second they were in and communicated next steps. They were easily available by phone or email....Little wait time in scheduling appointments with the doctor. Really warm staff that gets to know you well as your treatment progresses. I did not have any negative experiences. I was seen at the Quincy office throughout the entire process and I was always in and out on time.
+ Read more
Age
29
Treated
2018
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
10
Describe your experience with Boston IVF.
Easily available by phone or email to discuss issues. Little wait time in scheduling appointments with the doctor. Really warm staff that gets to know you well as your treatment progresses. I did not have any negative experiences. I was seen at the Quincy office throughout the entire process and I was always in and out on time. The early morning monitoring ensures that I got results by the early afternoon and that my work day wasn't interrupted.
During treatment, were you treated like a number or a human with Nina Resetkova at Boston IVF?
Dr. Resetkova was extremely caring throughout the process of the first time I walked into her offie to personally calling me to tell me about my positive pregnancy test. She explained everything to me, as it applied to me. She customized my treatment for what my body was doing at that moment. When I experienced a second trimester loss (unrelated to infertility or her treatment) she sat down with me to go over everything that happened; gave me helpful information as well as questions to ask MFM during consults; and created a new treatment plan with me so I would have steps to take, as she knows and understands that I'm a person that really needs a plan and having steps to look forward to.
Describe your experience with the nursing staff.
The entire staff at Boston IVF is very helpful and dedicated to their patients. I never had to worry about getting my results; they called the second they were in and communicated next steps. They were easily available by phone or email.
How was your experience with Nina Resetkova at Boston IVF?
I absolutely love working with Dr. Resetkova. I had the opportunity to be seen at MGH or BWH where my consults with MFMs were as I would be a high risk pregnancy after my second trimester loss. I chose to return to Dr. Resetkova because I fully trusted her after the first round of successful treatment. She explained everything to me, I never had questions about what would happen next. After my loss she developed a plan to get us towards our next round of treatment, when we were comfortable, as well as to help me get the information I needed to understand what happened in my pregnancy as well as what questions to ask of a MFM who will be managing my pregnancy in the future.
What's one piece of advice would you give a prospective patient of Nina Resetkova at Boston IVF?
Ask questions about the various forms of treatment. A lot of clinics it seems will want to rush you to IUI or IVF. We chose to use ovulation induction without IUI after I asked further questions and she was completely on board and it worked for us our first try.
Describe the protocols Nina Resetkova used in your cycles at Boston IVF and their degree of success.
I was diagnosed with PCOS. I was prescribed 5mg of Femara at the beginning of my cycle. I went in for regular blood work and ultrasound monitoring. I was told when to administer the Ovidrel shot in order to induce ovulation and on what days to have relations. We then went back for two HCG blood draws and two ultrasounds before I went to my regular OB for care.
Describe the costs associated with your care under Nina Resetkova at Boston IVF.
I had a $40 copay for my visits with Dr. Resetkova; I paid nothing out of pocket for monitoring ultrasounds/blood work. I had a prescription co pay for Ovidrel that was $130. I did not pay for Femara.
10
Doctor
Nina Resetkova
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Boston IVF
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Other
10
The clinic [Boston IVF] is comfortable and the staff is friendly. Sometimes getting in for an appointment can be difficult if you have a busy schedule. The office is a bit far for me but are good about emailing me order to have bloodwork at a closer lab. ... There was only one case where they forgot to send the prescription to the phatmacy for me. ... Sometimes I feel her nurse can come off insensitive.
+ Read more
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Other
10
Describe your experience with Boston IVF.
The clinic is comfortable and the staff is friendly. Sometimes getting in for an appointment can be difficult if you have a busy schedule. The office is a bit far for me but are good about emailing me order to have bloodwork at a closer lab. The atmosphere of the office is very comfortable.
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
Dr.Luzzo put her all into our situation. She was the first doctor to diagnose the reason for my pregnancy loss while other doctors did not even do the proper testing. She makes us feel comfortable and we trust in her.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)
Sometimes I feel her nurse can come off insensitive. You can sometimes tell she is busy and I feel sometimes like I'm bothering her.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
How was your experience with Kerri Luzzo at Boston IVF?
Dr. Luzzo is caring and sympathetic. She made us feel like she was doing all that she could do help our situation. Even when it came down to insurance issues she put her all into figuring it out for us. She has made our experience so far more comfortable.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
My advice would be to always keep an open mind and be patient. Our news was not what we wanted to hear but we put our trust in Dr.Luzzo and we feel she will hive us the end result we are looking for.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
I have a uterine anomaly which has caused reoccurrent pregnancy loss. Dr.Luzzo has consulted with other doctors on the team regarding my situation. Our next step is to have surgery to repair the uterus and remove scar tissue and then start our IVF cycle.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Pgs testing will cost us around $3500. IVF is covered with a $125 copay. I've had 2 uterine surgeries with a $125 copay each. I will also have copays for the medications associated with IVF
Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
She recommended single embryo transfer due to our high risk situation.
10
Doctor
Kerri Luzzo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29 - 32
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
I think everyone at this clinic [Boston IVF] has been super positive, helpful and kind. I also love that they have the Domar center and offer so much that helps during your treatment, like acupuncture...but it was definitely worth it for the care you receive. I would honestly say that the doctors, nurses and staff here are the equivalent to Disney employees, everyone is so nice to you!...I love how this entire clinic, with all their different locations, works as one giant team. I felt very taken Care of, even when I didn't necessarily know the doctor or nurse who was caring for me during a certain procedure.
+ Read more
Age
29 - 32
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Boston IVF.
I love how this entire clinic, with all their different locations, works as one giant team. I felt very taken Care of, even when I didn't necessarily know the doctor or nurse who was caring for me during a certain procedure. I found that it was nice at times that you had to call and leave voicemails, that way you always got the exact and correct answers you needed, although sometimes you just want to call and get through to someone so you don't have to wait for a phone call, but that's just sometimes in my opinion. I think everyone at this clinic has been super positive, helpful and kind. I also love that they have the Domar center and offer so much that helps during your treatment, like acupuncture. The worst part was the commute during rush hour to get to appointments, but it was definitely worth it for the care you receive. I would honestly say that the doctors, nurses and staff here are the equivalent to Disney employees, everyone is so nice to you!
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
I felt that he really has such a passion for what he does, so during his care I was blown away by how everything went. After having my daughter, my husband and I went back for a consultation to do a frozen embryo transfer and he was so happy to see us and see that we had success. We had a very nice conversation while also being down to business to make sure we have success for our family again. We couldn't be happier!
Describe your experience with the nursing staff.
The nursing staff has always been very organized and very easy to talk to. I really appreciate how they handle your cycle and how they communicate what needs to be done. They have always been very quick to get things done for you also.
How was your experience with Brian Berger at Boston IVF?
Dr. Berger has been very direct and to the point about my treatment and expectations. I have always felt that I was in good hands and that he was in full control over how my cycle turned out. In the times that I showed concern or was nervous about a procedure he really spoke to me like a human and not a doctor, which was such a comfort. In a consultation I had recently with him, after having my daughter and going back for a frozen transfer I told him that what I experienced with my IVF cycle went so much easier than I had anticipated and it was because of him that it went so well. I did wish that I could see my doctor more for procedures, instead of sometimes having all different doctors, but at the same time I knew dr. Berger was in full control of my cycle and I felt so comfortable with everyone at Boston IVF. Dr. Berger always stresses excellence in his field and the importance of keeping up with what is best for his patients treatments, so I knew that he would never let me in the hands of a colleague that wouldn't be equally excellent to execute his plans. This really spoke volumes in the amount of trust I put in him for my care, and how pleased I was with the results.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
I would tell a prospective patient that it's important to get all your information and ask all your questions during your consultation, you won't necessarily get the chance to see him or talk to him again during your cycle. It's important to trust what he wants to do to help you.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
I can't remember with my IVF cycle what the specifics were, I am currently doing a frozen transfer and my protocol so far is to take letrozole cycle days 3-7, then blood work/ ultrasound cycle day 10. I will be taking ovidrel, edomitrine, doxicycline, and methylprednisolon
Describe the costs associated with your care under Brian Berger at Boston IVF.
My fresh cycle I was on different insurance so more of my drugs were covered. For my frozen transfer, I'm finding the cost of my medication more expensive due to my current insurance.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
For my fresh cycle we chose to put 2 embryos in, the result was my daughter. Going back for a frozen transfer we were not sure what to do, how many embryos. Dr. Berger asked how many babies we want for this pregnancy, we responded with 1, and he said that's our answer! I really liked how he very simply helped us make such an important decision
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
South Shore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
8
The clinics [Boston IVF- South Portland] strengths in my eyes are the nurses and dr amount of knowledge in the process as well as their gift to make you feel comfortable with the situation the only weakness in my eyes is the receptionist in the front is not that friendly... Our nurse was very knowledgeable as well as great bedside manners making us comfortable with her threwout the process
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with Boston IVF.
The clinics strengths in my eyes are the nurses and dr amount of knowledge in the process as well as their gift to make you feel comfortable with the situation the only weakness in my eyes is the receptionist in the front is not that friendly
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
I believe he did a great job at giving us heartfelt detail on the process as well as making us feel like he was their for us no matter what path we choose makeing me and my wife more comfortable to move forward with ivf
Describe your experience with your nurse at Boston IVF.
Our nurse was very knowledgeable as well as great bedside manners making us comfortable with her threwout the process
How was your experience with Benjamin Lannon at Boston IVF?
I believe dr lannon was very knowledgeable and had a great amount of experience in this situation. He made me and my wife feel comfortable moving forward with him .he was very informative of the pros and cons of the process as well as giving us information on the odds of the process. He also had egg I think is an open table concept where he always allowed any questions small or large to be brought up helping us build a trusting relationship with him makeing our decision to move forward with confidence rather then doubt
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
My advice would be to open minded and to stay positive . I would also recommend ask any an all questions you may have . Reading up on the process before your consultation is key so you have more questions to ask which would help you make your decisions
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
We have only had the chance to go threw 3 iui at this point we are now in the process of ivf .our iui results where not successful but threw the testing we gained confidence that ivf was worth a shot . The results of the iui made us aware that most things looked good but we where just unable to conceive
Describe the costs associated with your care under Benjamin Lannon at Boston IVF.
Cost is roughly 10895 plus all medicine involved would be additional 2500
8
Doctor
Benjamin Lannon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
South Portland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
6 IVF, 6 Egg Freezing
Diagnosis
10
They [nurse at Boston IVF] were all super sweet and very friendly...There was only one time when I wasn’t notified of my next steps. But I don’t consider that as something that requires me to tattletale on them because I understand the amount of phone calls they receive and deliver each day...Considering the amount of people they have in and out of their clinic daily I would say that they are doing pretty well. Of course there are some things that I could complain about but I wouldn’t necessarily consider them as a weakness
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IVF, 6 Egg Freezing
Diagnosis
10
Describe your experience with Boston IVF.
Considering the amount of people they have in and out of their clinic daily I would say that they are doing pretty well. Of course there are some things that I could complain about but I wouldn’t necessarily consider them as a weakness
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
It was obvious that Dr. Berger genuinely cared about us. He would come into the office and have a conversation with us about every day life. He wasn’t just there to talk IVF business. I appreciated having a friendly conversation with him that wasn’t strictly IVF related.
Describe your experience with the nursing staff.
They were all super sweet and very friendly. We attended the baby bowl right after we started seeing Brian Berger as our doctor. His nursing team was also in attendance at the baby bowl and were able to spot myself and my husband and made sure to come and say hi to us. I thought it was great how personal they were with us.
What specific things went wrong at Boston IVF?
  • Failed to call with results
How was your experience with Brian Berger at Boston IVF?
He is a compassionate human being that genuinely cares about his patients. You could tell he felt our pain when things didn’t go as planned and he felt our happiness when they did. I was sad to have to part with him when I was 6 weeks pregnant. He made me feel like there was hope when our first doctor didn’t. He gave me our miracle baby!
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Be patient. Ask any and all questions. It will happen for you one way or another. We were told by my first IVF doctor that after my daughter was born my husband wouldn’t be able to keep going in producing sperm. Here we are 4 years later with our little miracle babe!
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
He is aggressive. But he knows his stuff and how knows what your body can handle. I just put all my faith in him!
Describe the costs associated with your care under Brian Berger at Boston IVF.
Thankfully my insurance company covered almost all of our procedures due to my husband‘s condition. We however are required to pay for sperm and embryo storage
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
He was open to whatever we chose. But because I was healthy and young there was no need for multiples
10
Doctor
Brian Berger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
No
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
My nurse [at Boston IVF] was not communicative regarding important parameters during my cycle (although other nurses were when she was not available to call.)...very efficient, wait times for monitoring are almost nonexistent, and retrievals and transfers run smoothly. Overall the clinic is very good. Based on my experience with one doctor, I would suggest that more alternative or atypical protocols be attempted, particularly in the case of conditions such as DOR.
+ Read more
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
Describe your experience with Boston IVF.
Boston IVF is very efficient, wait times for monitoring are almost nonexistent, and retrievals and transfers run smoothly. Overall the clinic is very good. Based on my experience with one doctor, I would suggest that more alternative or atypical protocols be attempted, particularly in the case of conditions such as DOR.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Heidi Atherton)
Heidi was very personable and polite, but provided almost no information regarding parameters during the cycle such as follicle number, estrogen levels, etc., even when I specifically requested that I be provided this information (often, a voicemail is left when the patient is busy at work). I have since learned that many patients are provided cycle calendars (Heidi does not provide them), and following often complicated instructions is much more difficult in the absence of a cycle calendar. Other mistakes were made, such as the source of sperm (fresh or frozen) many times, which definitely increased my stress level during the process.
What specific things went wrong at Boston IVF?
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with David Ryley at Boston IVF?
Dr. Ryley has an excellent bedside manner. He is compassionate and friendly and explains the process well. I did not find him open to changing protocols nor did he seem particularly well versed in treating DOR.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
Be your own advocate. Ask many questions, and insist on the treatment that you want. If you have a condition such as DOR, ask specifically what would differ in your treatment compared to women without DOR.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
Antagonist protocol (I responded poorly), 2 micro-flare protocols (I responded better), and two A/ACP with estrogen priming protocols (I produced many more eggs). The last protocol I insisted upon; the first two were standard for the clinic and were attempted because women often respond differently to the 2 protocols.
Describe the costs associated with your care under David Ryley at Boston IVF.
Massachusetts covers IVF cycles almost fully. For freezing and storing samples, as well as copays for medications, our overall costs during 5 IVF cycles over the course of 2 years was approximately $2500.
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Based on my diagnosis of DOR, 2-3 embryos were thought to be best for transfer.
5
Doctor
David Ryley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Boston IVF
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
34
Treated
2018
Success with this Doc
?
Treatment
3 IUI, Donor Sperm
Diagnosis
5
One aspect which is frustrating is that sperm is stored at another office and you have to pick it up in the day of the IUI and bring it to this clinic [Boston IVF]. Also, the nurse who does the IUIs has been out a lot and in those situations, you speak to a nurse at the Boston office who are not very familiar with the Providence location. The office staff are very nice overall - the people who answer the phone, the phlebotomist, etc. the office is small and can feel crowded in the morning when you come for lab work.
+ Read more
Age
34
Treated
2018
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
5
Describe your experience with Boston IVF.
One aspect which is frustrating is that sperm is stored at another office and you have to pick it up in the day of the IUI and bring it to this clinic. Also, the nurse who does the IUIs has been out a lot and in those situations, you speak to a nurse at the Boston office who are not very familiar with the Providence location. The office staff are very nice overall - the people who answer the phone, the phlebotomist, etc. the office is small and can feel crowded in the morning when you come for lab work.
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
The initial appointment I felt very rushed and as though Dr. Luzzo was just giving a spiel she had given 1,000 with very little affect or interest. My two follow up appointments have been a little better - still not a lot of emotion and feeling a bit rushed along.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)
Wendy has been responsive when I reach out but is not in the office very much. Also, she doesn’t always seem to remember my situation which can be frustrating. I have also had to remind her about calling in prescriptions and such for me. It has been a bit stressful at times.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Kerri Luzzo at Boston IVF?
Dr Luzzo appears knowledgeable but also to be going through the motions at times with not a lot of compassion or concern. At times, I felt like I had to advocate for myself and do my own research and then ask about things. She tended to talk fast and made me feel rushed.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Be prepared to advocate and speak up
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
I have had 3 IUIs. The first was with 50mg Clomid and the next two we bumped up to 100mg. I asked to use progesterone suppositories after the first IUI due to my short cycle length. I did OPK the first cycle. Then I missed my surge one month. The next two IUIs I did blood test monitoring only to detect my surge. I am in the two week wait now after my third IUI.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Most was out of pocket IUI is about $450
4
Doctor
Kerri Luzzo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Boston IVF
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Other
9
Process wise there was some confusion [at IVF New England] about who (which doctor) is performing retrievals and transfers. It was not clear to me from the beginning that my primary treating physician may not be the one performing the retrieval or transfer. I wish I received more advance notice of which doctor was on staff that day performing these duties...The clinic works tirelessly. I was worried my transfer timing might occur right on Thanksgiving Day. The assured me they work, they're open!
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Other
9
Describe your experience with Boston IVF.
The clinic works tirelessly. I was worried my transfer timing might occur right on Thanksgiving Day. The assured me they work, they're open! As a private clinic this is a major positive vs. smaller or academic clinics that may not do retrievals or transfers on Sundays or holidays for example. Process wise there was some confusion about who (which doctor) is performing retrievals and transfers. It was not clear to me from the beginning that my primary treating physician may not be the one performing the retrieval or transfer. I wish I received more advance notice of which doctor was on staff that day performing these duties.
During treatment, were you treated like a number or a human with Isaac Glatstein at Boston IVF?
Dr. Glatstein was very compassionate, very personable. For key milestones, he often called us himself.
Describe your experience with the nursing staff.
The nursing staff changed quite a bit during the entire course of treatment. I believe it was the clinic's intention to assign a primary nurse but due to turnover and staffing changes it felt like I spoke with a different person every time. Although this was somewhat frustrating from a continuity of care perspective, all the nurses I spoke with were well trained and pleasant.
What specific things went wrong at Boston IVF?
  • Failed to convey critical information
How was your experience with Isaac Glatstein at Boston IVF?
Every fertility journey is unique. From the beginning, Dr.Glatstein gave us the confidence and sense of calmness we needed throughout the process. Through it all, Dr. Glastein was there for us and assuring us that we would have success! Failing a fresh embryo transfer after retrieval, we had success upon our first frozen embryo transfer. Dr. Glatstein is a passionate, patient, and kind caregiver. We were so thankful to have him on our side. Don't wait to make an appointment... go see them now!
What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?
Do not hesitate to make an appointment. Time is precious!
Describe the protocols Isaac Glatstein used in your cycles at Boston IVF and their degree of success.
Dr.Glastein ordered Gonal-F, Menopur and Cetrotide for stimulation. I believe all were low-to-moderate doses as this was my first cycle and I was 31 YO at the time. Leuprolide trigger shot was also ordered but not used as it was not needed. Retrieval resulted in 9 eggs. Estradiol patches and Crinone were ordered as supportive medications as well.
Describe the costs associated with your care under Isaac Glatstein at Boston IVF.
Fortunately, I had insurance coverage. I believe I paid a coinsurance for stimulation medications. Otherwise, all procedures, monitoring, testing, etc... was covered at no cost to me with the exception of cryopreservation which I believe was at or close to $1,000. We also have to pay $85 per month out of pocket for continued storage of cryopreserved embryos.
9
Doctor
Isaac Glatstein
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
6
Diagnostic testing [at Boston IVF] that was not covered by insurance amounted to about 2-3k, which came as a surprise to us and I would've elected not to do some of it (like for STDs)... I was happy overall with my doctor when I got to see him, and the latter dedicated nurses I had were very helpful and caring...it was a little clumsily run. Every time I would check in at the main front desk, there would be three employees sitting there chatting and I would rarely be pointed to the right place for secondary check-in. Oftentimes I was sent to wait by the blood testing wing and they would be calling my name in the other wing or vice versa, and have me marked as late for my appointment. The staff that were at the payment windows were also terribly unfriendly more often than not ... they'd be on their phones and roll their eyes when I approached asking if I pay for my appointment there.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Race
East Asian
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
6
Describe your experience with Boston IVF.
Even though Boston IVF Waltham is a large center, it was a little clumsily run. Every time I would check in at the main front desk, there would be three employees sitting there chatting and I would rarely be pointed to the right place for secondary check-in. Oftentimes I was sent to wait by the blood testing wing and they would be calling my name in the other wing or vice versa, and have me marked as late for my appointment. The staff that were at the payment windows were also terribly unfriendly more often than not ... they'd be on their phones and roll their eyes when I approached asking if I pay for my appointment there. If you can look past these administrative issues, I was happy overall with my doctor when I got to see him, and the latter dedicated nurses I had were very helpful and caring.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF?
For the first 75% of my cycle I was under the care of a rotating stream of nurses. I would get monitoring result and other related calls from a different person each day, and they were not always on the same page. Some of the nurses were very nice and some were curt. I'm not sure if this was sorted out and they now have 1 dedicated nurse for Dr Penzias, but the rotating care was frustrating since i had to re-explain a concern or re-ask a question constantly to different people.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Ashley)
The latter reviews for primary nurse are specifically for Sara and Ashley. In the first portion of my time with Dr Penzias I was treated by a rotating schedule of nurses which was frustrating. But when Sara was working she was very attentive, compassionate, super responsive and helpful and then when Ashley took over she was also amazing.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
How was your experience with Alan S. Penzias at Boston IVF?
Dr Penzias seemed to be very knowledgeable and had a scientific and statistical approach to everything. He would explain things thoroughly in statistical terms, which is great if your mind works that way, but sometimes I would've preferred more layman terms. We were pleased during our times with him, but the main problem was we could rarely get a hold of him for any ad hoc questions, and appointments with him took a while to schedule out. We also thought he would be performing our procedures (ie egg retrieval) but that was not the case.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF and their degree of success.
Dr Penzias put us on 6 months of medicated cycles (he gave us the choice of IUI vs just timed relations each month - we did the latter due to our travel schedule) before we moved on to IVF. I was on standard Gonal F, ovidril, cetratide prior to egg retrieval and then progesterone in oil prior to embryo transfer.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF.
Our insurance ended up covering our IVF cycle, but we were quoted about 15k for the cycle. Diagnostic testing that was not covered by insurance amounted to about 2-3k, which came as a surprise to us and I would've elected not to do some of it (like for STDs).
8
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Boston IVF
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
38 - 40
Treated
2016 - 2018
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Dr. Pauli’s nursing team [at IVF New England] openly share information as things progress. It makes me feel more involved and less vulnerable. Everyone is friendly and so supportive, my own cheer squad!...the day of my fresh transfer my husband had a difficult day time with his contribution. Not only did the rooms not have any door looks, and people kept knocking on the door...The Waltham IVF location was the only complaint we have.
+ Read more
Age
38 - 40
Treated
2016 - 2018
Success with this Doc
No
Race
European, Native American, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Boston IVF.
The clinic is coviently located in Lexington to my work near by. The day of my fresh transfer my husband had a difficult day time with his contribution. Not only did the rooms not have any door looks, and people kept knocking on the door. The Waltham IVF location was the only complaint we have.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
Dr. Pauli along with his nursing team openly share information as things progress. It makes me feel more involved and less vulnerable. Everyone is friendly and so supportive, my own cheer squad!
Describe your experience with the nursing staff.
Dr. Pauli’s nursing team openly share information as things progress. It makes me feel more involved and less vulnerable. Everyone is friendly and so supportive, my own cheer squad!
How was your experience with Samuel Pauli at Boston IVF?
Dr. Pauli has great bedside manor, even while delivering bad news he makes you feel like he cares. I also like that he doesn’t give you false hope and tells it to you straight. Dr. Pauli has made me feel like I have say. When a cycle didn’t work he listens to my concerns and discusses the what to do next. I am a scientist so I am always reading medical journal articles, and Dr. Pauli respects that is willing to try things if it makes sense for a positive outcome.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
Don’t be afraid to ask any and everything you can think of.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
My first IUI we tried clomid, but it hampered growth of my uterine lining. So I ended up with a negative test. For the next two cycle of iui we just used gonal-f at 375 units twice daily, still we got a negative. I never had more than 4 follicles. For the first IVF we used BC, lupron and final-f. After the BC my body had a difficult time restarting resulting in 22 days of injections. However there were 3 follicles and two were retrieved. Both follicles were fertilized by icsi and were day 3 transfer 8A embryos my lining thickened to 7mm. Unfortunately we saw a negative. When meeting with the Dr we discussed what might have hampered things, my concern was that the BC was too suppressive so we tried just estrogen and lupron. . After 14 days of injections my lining had thickened only and I had only one follicle and It didn’t want to grow. So to my dismay the cycle was canceled. The third cycle we went back to BC with clomid, gonal-f and a antagomits. Centrolide the antagonist hurt and bruised me for weeks. Once again my lining did not grow past 4mm, I did have 2 nice follicles. Due to the low # of follicles the IVF cycle was converted to iui. Nothing stuck. Dr. Pauli told me as long as I produce eggs we will try, but I need to start thinking about using a donor egg. That is tough to hear but it is realistic. My current cycle is just beginning with BC, lupron and 375 BID. I hope we get a positive soon.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
Medications, copays and lab work.
10
Doctor
Samuel Pauli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
34
Treated
2017
Success with this Doc
Yes
Treatment
5 IVF
Diagnosis
Male Factor
10
The nice thing about the Westborough office [Boston IVF] is how small it is. There isn't a lot of people there in the AM for blood or ultrasound and this make the wait shorter. It feels a little less like a doctors office.... Everyone I worked with was excellent. After years of treatments, my veins were weak and they always had trouble getting one, but we worked through it together. They were gentle and always made sure I was doing okay.
+ Read more
Age
34
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IVF
Diagnosis
Male Factor
10
Describe your experience with Boston IVF.
The nice thing about the Westborough office is how small it is. There isn't a lot of people there in the AM for blood or ultrasound and this make the wait shorter. It feels a little less like a doctors office.
During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?
She was honest with us and made us feel like we were there to create a human life and not just a patient of hers. She was kind, and always happy to see us, especially when she told us the results of our PGS results.
Describe your experience with the nursing staff.
Everyone I worked with was excellent. After years of treatments, my veins were weak and they always had trouble getting one, but we worked through it together. They were gentle and always made sure I was doing okay.
How was your experience with Carla DiGirolamo at Boston IVF?
We saw Carla for a second opinion after we had 4 failed IVF ICSI treatments with our first doctor. She was completely upfront with us from the moment we walked in the door. She explained that with our male factor issue that the best possible way to have a baby was to do the out of pocket PGS testing. We agreed and we finally have our miracle baby! Carla was amazing, she explained everything to us and answered every question we had along the way.
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?
Ask all the questions you want to know, she will be honest and explain them to you.
Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF and their degree of success.
She chose to put me on 2mg of estrace and baby aspirin daily leading up to my retreival. I was also on crinone afterwards. I dont recall my trigger shot. My egg was frozen for PGS testing and we transferred the one good egg about a month after the tests came back.
Describe your experience with your monitoring appointments at Boston IVF.
As stated in a previous response, monitoring was easy here. The clinic is small so the wait was usually short. The nurses were kind and never seemed to feel rushed.
Describe the costs associated with your care under Carla DiGirolamo at Boston IVF.
We were lucky enough to have insurance pay for most of our treatments. So I don't recall the numbers.
Describe Carla DiGirolamo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We didn't have a choice. I only had one egg survive.
10
Doctor
Carla DiGirolamo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
41
Treated
2017
Success with this Doc
No
Treatment
1 IUI, 5 IVF
Diagnosis
Poor Egg Quality
10
Boston IVF in Lexington is great, I haven't had any issues. I have gone there for my monitoring appointments and my appointments with my doctor. I've gone to the Waltham location for egg retrievals and transfers. Haven't had any problems there either...We didn't get to transfer during my treatment with Dr. Glatstein...He didn't make any adjustments to protocols, just rushed through 3 of the more common types (antagonist, estrogen priming, microdose lupron) and when none of the 3 resulted in a pregnancy on the first attempt, he didn't try to adjust anything, he just told me I would not have success with my own eggs
+ Read more
Age
41
Treated
2017
Success with this Doc
No
Race
European
Income
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 5 IVF
Diagnosis
Poor Egg Quality
10
Describe your experience with Boston IVF.
Boston IVF in Lexington is great, I haven't had any issues. I have gone there for my monitoring appointments and my appointments with my doctor. I've gone to the Waltham location for egg retrievals and transfers. Haven't had any problems there either.
During treatment, were you treated like a number or a human with Isaac Glatstein at Boston IVF?
I felt like Dr. Glatstein didn't put a lot of thought into my treatment, that I was immediately put into the bucket of being "old" and untreatable (I started meeting with Dr. Glatstein when I was 40). He didn't make any adjustments to protocols, just rushed through 3 of the more common types (antagonist, estrogen priming, microdose lupron) and when none of the 3 resulted in a pregnancy on the first attempt, he didn't try to adjust anything, he just told me I would not have success with my own eggs.
How was your experience with Isaac Glatstein at Boston IVF?
Dr. Glatstein was not creative at all with his approach to my treatment. Because I was older, he put me on the highest levels of medications he could for the 3 standard protocols he used. His bedside manner when we didn't succeed was odd and overly sugar coated, wishing me "condolences". I definitely felt talked down to when we met and it made me reluctant to ask additional questions. It seemed to me like he wanted me out of his care as quickly as possible as an "older" patient. I wouldn't recommend him to anyone over 35 for that reason.
What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?
If you're older than 35, please don't waste your time. Do your research and find another provider who will approach your care thoughtfully and creatively.
Describe the protocols Isaac Glatstein used in your cycles at Boston IVF and their degree of success.
Standard antagonist protocol using birth control pre cycle, Menopur, Follastim during the cycle and Ganirelix toward the end. Only 1 follicle grew, converted to IUI and wasn't successful. Estrogen priming protocol next, with MDHCG, Follastim and Ganirelix. Egg retrieval resulted in 1 fertilized egg that stopped growing before Day 5. MDLupron protocol for the third round. MDHCG, MDLupron, Follastim. 2 eggs retrieved, 1 fertilized. Didn't make it to Day 5 PGS testing.
Describe the costs associated with your care under Isaac Glatstein at Boston IVF.
Mostly covered under my health insurance. PGS testing was out of pocket.
Describe Isaac Glatstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We didn't get to transfer during my treatment with Dr. Glatstein
0
Doctor
Isaac Glatstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
10
The staff [at IVF New England]\ is mostly awesome. There was one ultrasound tech in the Brookline office who was young and super unprofessional but every other person I encountered was amazing. Every phlebotomist, secretary, ultrasound tech (except for that one), and nurse was compassionate and efficient and just all around awesome. I don’t have any weaknesses to comment on.
+ Read more
Age
33
Treated
2017
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
10
Describe your experience with Boston IVF.
The staff is mostly awesome. There was one ultrasound tech in the Brookline office who was young and super unprofessional but every other person I encountered was amazing. Every phlebotomist, secretary, ultrasound tech (except for that one), and nurse was compassionate and efficient and just all around awesome. I don’t have any weaknesses to comment on.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
He genuinely cared about our situation, and he took plenty of time to go over every detail I asked for.
Describe your experience with the nursing staff.
The nurses were great. They were going through some staffing changes so I was never sure who to ask for specifically, but luckily I know one of the nurses personally (mom of a friend) and even though she wasn’t on my team she stepped in and helped me out tremendously whenever I needed to speak with someone directly.
How was your experience with Samuel Pauli at Boston IVF?
He was incredibly knowledgeable. He took the time to go over our five previous cycles in great detail, including dosing and why he thought our outcomes were what they were. He was quick to adjust my doses when my terrible ovaries were not responding well to stims, and was very candid about the fact that my retrieval might not be successful due to my ovaries being displaced by adhesions from endometriosis. The best was the voicemail I got from him wishing me a happy and healthy pregnancy about a week after I was released from the clinic, that and the fact that he personally called me to talk about my fertilization report. And let’s not forget that it took my last doctor eight embryos over five transfers to get me a live birth, and it took Dr Pauli just two eSETs to give me the gift of my second daughter, who is due in less than two weeks.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
Take the time to ask questions, because he will answer absolutely every single one of them candidly.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
We did an antagonist protocol with very high doses of stims for over a week, I think I stimmed for 10 or 11 days? HCG trigger, retrieval went well, fresh eSET resulted in a chemical but I’ve never had luck with fresh transfers. Second transfer was a successful frozen eSET, used PIO for the first time, old doc had me always using Crinone. Also used baby aspirin for the first time.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
Covered 100% by insurance
Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Our original plan was actually to transfer two at a time given my history, but my insurance limited us to eSET because of my age (under 35) and prior successful pregnancy. He did originally suggest eSET but after going over my history (three transfers of two embryos at once resulting in just one singleton) agreed that two was probably safe for me. I’m glad we ultimately didn’t take that path though!
10
Doctor
Samuel Pauli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
...She [Dr Alison Zimon] didn't bother to mention that to me and I found out my dr had quit on Facebook! I feel like her quiting was a blessing in disguise because I absolutely love my new dr. He spent almost an hour on the phone with me answering every question and concern...They [Boston IVF] are very efficient. I don't lived near an office so I get blood and scans done locally. It's very convenient. Unless it's a weekend.
+ Read more
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
Describe your experience with Boston IVF.
They are very efficient. I don't live near an office so I get blood and scans done locally. It's very convenient. Unless it's a weekend. —————————————————————-———————————-—————————————————————————————————
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF?
Consult she was friendly but never spoke with her again until follow up for failed cycle. She kept the call quick.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Karen)
Minor prescription mix ups but they are overall awesome. I was told 8 eggs at my second retrieval but it was only 5. They went through hell when Zimon left the practice so there was a few rocky days of missed callbacks but overall they recovered quickly and are very helpful
What specific things went wrong at Boston IVF?
  • Failed to inform you of changes in protocol
How was your experience with Alison Zimon at Boston IVF?
She was very nice and personable when we met for a consultation. Our next appointment after testing was quick and to the point. All communication after that was with her nurses. My first problem with her and what made me lose her trust happened at my first transfer. She changed our agreed upon plan last minute. We agreed on single embryo transfer of a 5 day blast or two embryos if day 3. I showed up on day three and the random dr that was doing my transfer told me we were transferring one. Since I had only two embryos I had assumed one stopped growing. When I asked he said nope it's fine but dr Zimon changed you to one. I was so angry. I hate confrontation and I felt like I was put on the spot and had to defend myself and fight for my original plan. I had a chemical that cycle and had a phone follow up that was very brief with dr Zimon. Cycle two I had the exact same results. Same amount of eggs (I was told 8 but they were wrong, they got 5 again).
Describe the protocols Alison Zimon used in your cycles at Boston IVF and their degree of success.
I have a low AMH of .8 but I am only 31 so she wasn't worried about egg quality. Based on my AFC of 10 she was very confident that we would get around 10 eggs. First cycle was bcp/antagonist with 225 gonal and 20 HCG. I only stimmed for 6 days, triggering with HCG on day 7. I only used two doses of cetrotide. Retrieved 5 eggs, 3 mature, 2 fertilized, transferred 2, chemical Cycle two we had planned estrogen patch protocol. I went for bloodwork to confirm ovulation then I was to start the estrogen patch for a few days, then add cetrotide before period. I got my period early so on cycle day 1 she had me put on estrogen patch then I started gonal f at 375 the next day with 40 HCG. She didn't send me for a scan until day 5 on which day she increased my gonal to 450 with 40 HCG. Stimmed 6 days again, trigger with ovidrel on day 7. 5 eggs retrieved 2 fertilized (didn't tell me how many were mature) transferred both (excellent grades) and had a negative beta. No follow up because she left the practice.
Describe the costs associated with your care under Alison Zimon at Boston IVF.
I have insurance coverage and ended up spending $800 first cycle $1100 second.
Describe Alison Zimon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
She really pushed me to one. I chose two of day 3 transfers. Since I only got two embryos each time I felt good about putting both in.
7
Doctor
Alison Zimon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
Cape Cod
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Treatment
7 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
I liked the regular sonographers Annie and Deb. They told me what they were seeing and didn’t leave me wondering how many follicles I have or how big they were. The lab [at IVF New England] was usually very quick. I didn’t like the way the waiting room was. Various people were waiting and sometimes I felt sensitive to what others were there for...They were always pleasant to talk to. They were organized and answered any questions I had patiently. Their return calls were always prompt.
+ Read more
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Describe your experience with Boston IVF.
I liked the regular sonographers Annie and Deb. They told me what they were seeing and didn’t leave me wondering how many follicles I have or how big they were. The lab was usually very quick. I didn’t like the way the waiting room was. Various people were waiting and sometimes I felt sensitive to what others were there for.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
Dr Pauli explained why it is so hard for us to conceive and was very realistic but in a nice way. He agreed to do the 7th IVF just because I wanted to. At the same time, he blurted out clinic’s success rate was gonna go down with my 7th try. I know he said it jokingly. Except this statement, he treated us nicely.
Describe your experience with the nursing staff.
They were always pleasant to talk to. They were organized and answered any questions I had patiently. Their return calls were always prompt.
How was your experience with Samuel Pauli at Boston IVF?
Dr Pauli is a very science based doctor. He wanted to stick to what has been scientifically researched in terms of supplements and remedies. He listened me for my suggestions and agreed to do a procedure the way I wanted.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
He is very nice. But don’t ask him about supplements and other things you would do to increase your fertility.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
Because I had already had four IVF cycles before I saw him, dr Pauli reviewed what worked well and didn’t work well for me from the previous cycles. He did both antagonist and birth control for prep. Used Gonal-f (follistim) as FSH and menopur and lupron. I used clamid and femera as well. When I used femera and small dose of follistim, I had day 5 transfer for the first time although it ended in negative pregnancy test.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
It was about $10,000 for a complete cycle plus testing and lab. My insurance covered almost all of the full cycle.
Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
None
8
Doctor
Samuel Pauli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Boston IVF
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, Unexplained
10
The only frustrating part about the clinics [Boston IVF] were the locations....at times for treatment, I actually would have to travel to Albany (over 3 hours from my house) to do the procedures. I worked with MIchelle primarily....She always called me back same day and was really good with answering all my questions.... I also really liked that my clinic had a portal where all my information was stored. That made it easy to upload blood work orders, instructions for injections, etc.
+ Read more
Age
31
Treated
2017
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, Unexplained
10
Describe your experience with Boston IVF.
The only frustrating part about the clinics were the locations. I went to the Boston IVF Center in Syracuse initially but the clinic doesn't have their own location (they share a building with Upstate Medical Center). Often times my doctor wasn't available to meet in Syracuse (because he was actually based in Massachusetts!) and so at times for treatment, I actually would have to travel to Albany (over 3 hours from my house) to do the procedures. When I initially contacted Boston IVF- Syracuse, I thought everything would be done in Syracuse. However, if I wasn't willing to drive to Albany, my care would have been delayed. So we made the sacrifice and traveled to Albany.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF?
He really took the time to explain every part of our care. He even met with us in between treatments to talk about next steps if our IUI did not work. He showed us a power point with different statistics concerning sub fertility and seeing it on the screen really helped me understand the process. Had he just spoken to us with no visuals, I would have had a really hard time following along. He was also available for phone consultations which were really helpful.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Michelle)
I worked with MIchelle primarily. She was the person I spoke with the most. She always called me back same day and was really good with answering all my questions. She was good with giving me all the information that I would need, but not overwhelming me either. I also really liked that my clinic had a portal where all my information was stored. That made it easy to upload blood work orders, instructions for injections, etc.
What specific things went wrong at Boston IVF?
  • Failed to order appropriate test
How was your experience with Alan S. Penzias at Boston IVF?
As a patient there were times where his eagerness definitely encouraged me. He listened to me when I told him I had a really hard time being on Clomid and he suggested Letrozole. When I started Letrozole he was very interested and concerned about how I was doing on that (I did very well on it). He explained to me why he thought Letrozole was a better fit for me than Clomid and that helped me a lot. He also explained why I wasn't ovulating every month and did a really good job going through the idea of sub fertility (people who are experiencing infertility with a diagnosis). At times I felt frustrated by our lack of diagnosis, but because he spent so much time explaining that we were not infertile but sub fertile, it made me feel much better.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF?
Ask questions. Any questions. He can answer them!
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF and their degree of success.
During our consultation he knew we had done 4 rounds of clomid without any pregnancies, so he suggested we try Letrozole for one month and then an IUI. I was very fortunate that my IUI worked on the first round. I have no idea if it was the Letrozole that helped more or the IUI. For my second pregnancy, I want to try going on Letrozole for a month with intercourse to see if that works.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF.
Our insurance covered mostly everything (we have amazing insurance). But I do remember looking at the EOB and between blood tests, genetic testing, prescription, the sample collection, and the IUI- we were close to $5,000. We only paid deductibles in the range of $20-40.
10
Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
38
Treated
2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
0
[Boston IVF] Strengths: Ultrasound and blood testing begins early in the morning...Testing is done quickly and is staffed to support each patient even when they are early for their appointment. Billing and insurance verification is efficient. Domar center provides nutritional counseling and acupuncture in one location. Weaknesses: . Results of ultrasounds and blood test results were not discussed regarding the implications of fertility or responsiveness but only put in the context of the IVF progress.
+ Read more
Age
38
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
0
Describe your experience with Boston IVF.
Strengths: Ultrasound and blood testing begins early in the morning which is convenient for testing before work. Testing is done quickly and is staffed to support each patient even when they are early for their appointment. Billing and insurance verification is efficient. Domar center provides nutritional counseling and acupuncture in one location. Weaknesses: You never see the same surgeon or embryologist. Contact with your doctor is extremely limited. Results of ultrasounds and blood test results were not discussed regarding the implications of fertility or responsiveness but only put in the context of the IVF progress.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF?
During my cycles I only had contact with the nursing staff, despite a change protocols the drugs ordered were incorrect, we did a day 3 embryo transfer on cycle 2 despite prior poor embryo survival in the first round.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Amanda Merchant)
After completing the birth control for cycle 1 the nurse informed me that we would not be abel to proceed with the cycle because my husband had not completed the Counsyl screening. At no point had this testing been communicated as a contingency for proceeding with the cycle. I asked to speak with the Dr. Penzias but received a call from the nursing manager explaining that Amanda had mistakenly not given me the correct information regarding the completion of the Counsyl testing being a requirement. The nursing manager gave me the option to either waive my husband's testing or to have the testing done as soon as possible while the IVF cycle continued. After my embryo transfer I was not told to schedule a follow-up visit with Dr. Penzias which resulted in my not being able to proceed to the next cycle until an additional month had passed. Before cycle 2 I shared my concerns with Dr. Penzias that Amanda seemed to be disorganized and the communication was not ideal. I met with Amanda to discuss the next cycle and I asked her whether I was able to combine the drugs for the second cycle and if it was possible for me to utilize any drugs I had left over from the previous cycle. Amanda indicated that she did not know and referred me to the pharmacy. The pharmacy stated that my clinic should provide a response about mixing of medications. The second cycle started with my receiving Cetrotide despite this medication being removed from my protocol. It was confirmed that the error was in the orders coming from Dr. Penzias' office. For both cycles I was given the incorrect time for my embryo transfer.
What specific things went wrong at Boston IVF?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Alan S. Penzias at Boston IVF?
Dr. Penzias did take the time to answer my questions but I felt as though I was expected to perform my own research on the IVF process rather than being provided with options to consider. I do not feel as though the IVF treatment was tailored to my husband and I's specific fertility challenges. I was not able to contact Dr. Penzias directly during the process and was required to work with the nursing staff. We had a Day 3 fresh transfer in round 2 without prior understanding of this strategy being utilized. The Day 3 fresh transfer felt like a financial decision to ensure complete billing of the cycle rather than a decision that would result in a successful pregnancy.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF?
Consider a second opinion.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF and their degree of success.
Bicornuate uterus requiring single embryo transfer. Cycle 1 started on 06-Jul-2017: OCP/Antagonist - birth control, 375 Gonal F + 75 Menopur, cetrotide, ovidrel. Crinone vaginal progesterone. Resulted in retrieval of 9 eggs, 5 fertilized (ICSI), 3 embryos made it to Day 3, 2 embryos made it to Day 5. Fresh transfer of 1 embryo at Day 5. Acupuncture twice after embryo transfer. Remaining embryo did not survive for freezing. Menstruation occurred 4-5 days after transfer. Negative pregnancy test. Cycle 2 started on 08-Oct-2017: OCP/Microdose Lupron - birth control, microdose Lupron 10 IU (am & pm), 475 IU Gonal F, 75 IU menopur, Ovidrel. Resulted in retrieval of 12 eggs (10 mature). Intramuscular progesterone injections twice a day. Two eggs fertilized (ICSI) with fresh transfer at Day 3 of one embryo. Second embryo was necrotic at Day 5.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF.
$1200 for the first cycle including preliminary testing. I have not yet been billed for the second cycle.
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Utilized single embryo transfer due to bicornuate uterus making multiple pregnancy a risk to my health.
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Doctor
Alan S. Penzias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Boston IVF
Waltham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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10
Age
25
Treated
2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Poor Egg Quality
10
The staff in this office [IVF New England] are incredible, they know you by name and treat you with sincere compassion...It’s a small clinic, but I never had to wait long for appointments. They do book up quickly so it generally takes about 2-3 weeks to get an appointment...Recently one of the part time nurses failed to call in a prescription for my thyroid medication....Brenda is amazing as a nurse coordinator and I truly felt that she cared for us to have a positive experience and outcome.
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Age
25
Treated
2017
Success with this Doc
Yes
Race