Boston IVF - The Albany Center

4 doctors work here

Rated 6.8
Strongly recommend: 47%Neutral: 17%Don't recommend: 36%6.8
47% strongly recommend
53 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.4
7.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.6
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.1
8.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
550
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Loudonville
399 Albany Shaker Road
Loudonville, NY 12211

32 patient reviews filtered by:

Clear Filters
2015 - 2016, Successful
NPS
10
NPS
10
Age 29 - 30
2 IUI
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Income $50K - $99K
Teacher
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Elguero] is far by the most compassionate, brilliant hard working doctor we met along our trek...We tried 2 normal cycles with just taking blood work and watching for ovulation, we also tried a cycle with clomid and an IUI which was also unsuccessful. Then we tried a cycle of injectables with an IUI which yielded us a positive pregnancy...She was honest and kind. Very thorough in her explanations but also very positive at the same time. She never made me feel like our end result was unattainable even after three losses and a struggle to get pregnant with an Amh of .1
The clinic [Boston IVF] is very thorough and very easily reachable. They were slightly difficult to get in to get seen as early as we wanted but once we got in we felt like we were their number one priority. Everyone is easy to talk to and makes it feel like they know everything about your case and very knowledgeble on treatments and protocols...She [Dr. Elguero] is far by the most compassionate, brilliant hard working doctor we met along our trek
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Very sweet extremely intelligent and hard working. Makes you feel like your her only patient and the goal is attainable no matter the obstacles. She was very thorough in her explanation in tests and procedures and results. She thoroughly checked every aspect that could have been wrong and when finally coming up with a diagnosis gave my husband and I first step, second step, etc. protocols. She told us what she would do if something didn't work and gave time lines to everything. She also let us help in the decision making process and made us feel like our concerns were important and our opinions on our options were valued.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
See her- she is well worth the wait. She is by far the most compassionate, brilliant hard working doctor we met along our trek.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
She was honest and kind. Very thorough in her explanations but also very positive at the same time. She never made me feel like our end result was unattainable even after three losses and a struggle to get pregnant with an Amh of .1
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
We tried 2 normal cycles with just taking blood work and watching for ovulation, we also tried a cycle with clomid and an IUI which was also unsuccessful. Then we tried a cycle of injectables with an IUI which yielded us a positive pregnancy.
Describe your experience with Boston IVF - The Albany Center.
The clinic is very thorough and very easily reachable. They were slightly difficult to get in to get seen as early as we wanted but once we got in we felt like we were their number one priority. Everyone is easy to talk to and makes it feel like they know everything about your case and very knowledgeble on treatments and protocols.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Fortunately all of our costs were covered under my medical insurance for three treatments. I know the medicines (injectables) I bought would have been around the cost of $8,000
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016 - 2018, Successful
NPS
10
NPS
10
Age 33 - 35
3 IUI
1 IVF
Endometriosis
European
Income $100K - $199K
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I truly felt well taken care of by Dr. Elguero and appreciate everything she has done for me. Right from the start I felt completely at ease with her and trusted her to make our dream come true. Dr. Elguero was very compassionate and took the time to explain everything to me...After injections, 31 eggs were retrieved and Dr. Elguero thought the risk of over stimulation was too high so we decided to do frozen transfer which resulted in a positive pregnancy. I am currently 29 weeks pregnant with a healthy boy.
All the staff [at Boston IVF] were very nice, always taking time to accommodate me. There were times they ran behind on appointments but were otherwise on time. The nursing staff was amazing and always made me feel comfortable...Michelle and Jessica [nurses] were amazing. They were very compassionate and always answered my questions...Dr. Elguero was always available to answer my questions. I felt like she treated me like her own daughter, was honest and truly seemed to care about my well being.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
I truly felt well taken care of by Dr. Elguero and appreciate everything she has done for me. Right from the start I felt completely at ease with her and trusted her to make our dream come true. Dr. Elguero was very compassionate and took the time to explain everything to me.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Be your own advocate, don’t be afraid to speak up and voice your opinions.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero was always available to answer my questions. I felt like she treated me like her own daughter, was honest and truly seemed to care about my well being.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
We started with 3 IUI procedures that ended in all negative results. My husband and I took some time off then returned and spoke about our options. We decided to do a laparoscopy to determine cause and discovered endotrimosis that was contributing to my infertility. We then decided to do IVF. After injections, 31 eggs were retrieved and Dr. Elguero thought the risk of over stimulation was too high so we decided to do frozen transfer which resulted in a positive pregnancy. I am currently 29 weeks pregnant with a healthy boy.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Michelle)
Michelle and Jessica were amazing. They were very compassionate and always answered my questions.
Describe your experience with Boston IVF - The Albany Center.
All the staff were very nice, always taking time to accommodate me. There were times they ran behind on appointments but were otherwise on time. The nursing staff was amazing and always made me feel comfortable.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 35
1 IVF
1 Egg Freezing
PCOS
Unexplained
European
Income $100K - $199K
Operations
3rd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Elguero] remembered details about my personal life and did a lot of research into my past cycles to understand and implement the best approach...was very empathetic and down to earth. She took over my care after I was seeing a different doctor and she really took the time to understand my situation. She has a very warm and inviting personality that put me at ease...You’ll be in great hands with Dr. Elguero!
The staff [at Boston IVF] are world class — just the absolute best! The only thing that I think the clinic could improve on is offering more appointment times later in the morning to accommodate different work schedules...I couldn’t go through this challenging process without the support of Jess and the rest of the staff. They truly hold me up during the process and Jess is always very thorough in her communication.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Sonia was very empathetic and down to earth. She took over my care after I was seeing a different doctor and she really took the time to understand my situation. She has a very warm and inviting personality that put me at ease.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
You’ll be in great hands with Dr. Elguero!
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
She remembered details about my personal life and did a lot of research into my past cycles to understand and implement the best approach.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Jessica)
I couldn’t go through this challenging process without the support of Jess and the rest of the staff. They truly hold me up during the process and Jess is always very thorough in her communication.
Describe your experience with Boston IVF - The Albany Center.
The staff are world class — just the absolute best! The only thing that I think the clinic could improve on is offering more appointment times later in the morning to accommodate different work schedules.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Covered by insurance
What specific things went wrong at Boston IVF - The Albany Center?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Boston IVF - The Albany Center.
Paperwork from a blood test was lost or overlooked which was easily fixed I just had another blood test. There was also an occasion or two that I had to call in for results after not hearing by near close of business. Considering how many appointments and tests I have undergone I think this is understandable. I always got the information I needed after one follow up.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 35 - 36
Diminished Ovarian Reserve
South Asian
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
14 IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Elguero is warm, compassionate and caring. She was very informative, listen to our needs and concerns and was extremely professional...my care was tailored to my needs and she was very informative with my options...Our cycles include: Oral medication stimulation, HCG trigger shot with timed donor sperm iui and vaginal progesterone suppositories.
Love Jess [nurse at Boston IVF]. She is compassionate, caring, informative and professional. She planned my cycles out with Dr. Elugero and constantly was communicating with me. She is organized and always responded quickly to all of my questions and emails...clean, professional and stayed close to appointment times. The waiting rooms and exam rooms were appropriate being clean, dim lighted, clean equipment etc. I never had concerns about the clinic as everyone was professional
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero is warm, compassionate and caring. She was very informative, listen to our needs and concerns and was extremely professional.Our nurse Jessica is so helpful. Her response were timely and informative. She has been a life saver through this emotional process. We Love the Albany IVF team!!
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
This journey isnt easy. Time, patience and being informed is very important. Be prepared for the unexpected challenges that may lie ahead.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
my care was tailored to my needs and she was very informative with my options
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
We are a same sex couple without fertility issues. Qe have conceived 3 children over the last several years under the care Of Dr. Peter Horvath and now Dr. Elguero. One of our pregnancies we recently experienced a mid term loss and a previous misscarraige and the staff at albany ivf were amazing during such difficult times. Our cycles include: Oral medication stimulation, HCG trigger shot with timed donor sperm iui and vaginal progesterone suppositories.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Jessica Camprone)
Love Jess. She is compassionate, caring, informative and professional. She planned my cycles out with Dr. Elugero and constantly was communicating with me. She is organized and always responded quickly to all of my questions and emails
Describe your experience with Boston IVF - The Albany Center.
clean, professional and stayed close to appointment times. The waiting rooms and exam rooms were appropriate being clean, dim lighted, clean equipment etc. I never had concerns about the clinic as everyone was professional
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
insurance covered most of our treatment costs
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2018, Successful
NPS
9
NPS
10
Age 34 - 37
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We had to push a couple of times for them to slow down and thoroughly explain what was going on. [Dr. Elguero] has done this numerous times and we were unsure what was going on...was very nice and when we asked for more information a couple of times she was able to answer all of our questions. It was a very emotional time for my wife and the Dr was compassionate and understanding to what she was feeling at the time.
Pricing is everything, and it was hard to get what a procedure is going to cost or getting help with grant information [at Boston IVF]. There were no list of medication prices either. We had to look up medication pricing ourselves...The Dr and Nurse listed the procedures very well. Any questions we had about the procedure or timing of anything was answered fully...Casey was an excellent nurse. She helped answer my wife's questions and was present during all check ups and appointments that my wife had.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
The Dr was very nice and when we asked for more information a couple of times she was able to answer all of our questions. It was a very emotional time for my wife and the Dr was compassionate and understanding to what she was feeling at the time.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Make sure the Dr answers all of your questions and if you are unsure of a procedure or why something is, please ask her to explain it again or differently. It will help.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
We had to push a couple of times for them to slow down and thoroughly explain what was going on. The Dr has done this numerous times and we were unsure what was going on.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
The Dr and Nurse listed the procedures very well. Any questions we had about the procedure or timing of anything was answered fully.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Casey)
Casey was an excellent nurse. She helped answer my wife's questions and was present during all check ups and appointments that my wife had.
Describe your experience with Boston IVF - The Albany Center.
Pricing is everything, and it was hard to get what a procedure is going to cost or getting help with grant information. There were no list of medication prices either. We had to look up medication pricing ourselves.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
The costs was a topic that was rarely discussed. We had limited funds and limited healthcare help. It was painful trying to get what costs what from the office.
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
I have no comments.
9
Doctor
Sonia Elguero
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2015 - 2018, Successful
NPS
10
NPS
10
Age 25 - 28
5 Fertility Medications
PCOS
Tubal Blockage
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Ask questions, she [Dr. Sonia Elguero] always answers any questions you may have and doesn’t make you feel as if they aren’t valid questions... She has been there every step of the way and explains everything thoroughly. We are so happy with the care and treatment she has provided...I started treatment with Dr. Elguero in 2015 I had an spontaneous ectopic pregnancy. Then I had a pregnancy after that on clomid resulting in a healthy baby boy.
[Boston IVF was] Very clean and welcoming! Kind and helpful staff along with nurses and doctors. Prompt phone calls back when undergoing treatment. I would recommend them to any one! Always feel like a human and not a number and like my care and concerns matter...Ask questions, she [Dr. Sonia Elguero] always answers any questions you may have and doesn’t make you feel as if they aren’t valid question
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
I started treatment with Dr. Elguero in 2015 I had an spontaneous ectopic pregnancy. Then I had a pregnancy after that on clomid resulting in a healthy baby boy. Now we are undergoing treatment to hopefully be blessed with another little one. Dr. Elguero has been an absolute blessing and rock for our family. She has been there every step of the way and explains everything thoroughly. We are so happy with the care and treatment she has provided.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Ask questions, she always answers any questions you may have and doesn’t make you feel as if they aren’t valid questions.
Describe your experience with Boston IVF - The Albany Center.
Very clean and welcoming! Kind and helpful staff along with nurses and doctors. Prompt phone calls back when undergoing treatment. I would recommend them to any one! Always feel like a human and not a number and like my care and concerns matter.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 30
1 Fertility Medications
Diminished Ovarian Reserve
Income $50K - $99K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Sonia Elguero was very welcoming, put everything in black and white, there was no misunderstanding what any of our blood work meant. She every personable, i never walked out of her office wondering anout test or our next step...She very honest with us explained all of our results, what was going to happen next and what to expect
They [nurses at Boston IVF] are wondeeful! Very personable, supportive, encourging...Office vists, lab work, ultrasounds and it was all very affordable...Easy to call, locate, the staff is amazing, patients come first, i never felt like a number, the doctor knew my name, the nurse, everyone its almost like ive been going for years and i had only been there twice
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Sonia Elguero was very welcoming, put everything in black and white, there was no misunderstanding what any of our blood work meant. She every personable, i never walked out of her office wondering anout test or our next step
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Make sure you are ready to hear the worst, because chances are the worst your expecting is what you might here
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
She very honest with us explained all of our results, what was going to happen next and what to expect
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
Just starting our first protocal dont have mich information for you
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Casey)
They are wondeeful! Very personable, supportive, encourging
Describe your experience with Boston IVF - The Albany Center.
Easy to call, locate, the staff is amazing, patients come first, i never felt like a number, the doctor knew my name, the nurse, everyone its almost like ive been going for years and i had only been there twice
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Office vists, lab work, ultrasounds and it was all very affordable
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
No comment
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5