Boston IVF - The Albany Center

4 doctors work here

Rated 6.8
Strongly recommend: 47%Neutral: 17%Don't recommend: 36%6.8
47% strongly recommend
53 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.4
7.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.6
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.1
8.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
550
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Loudonville
399 Albany Shaker Road
Loudonville, NY 12211

32 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
9
NPS
9
Age 29
1 IVF
PCOS
Tubal Blockage
European
Income $50K - $99K
3rd of 3 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
From the very first video consult, my husband and I felt like Dr. Elguero was truly looking out for us and had our best interest in mind. We got along instantly as I have a science background and she’s just been so friendly and supportive the whole time... Menopur and Gonal-F. Triggered with Lupron before egg retrieval because of risk of OHSS. I responded really well to it all. 16 eggs retrieved, and 6 embryos were frozen...
Katelyn [nurse at Boston IVF - The Albany Center] has been great. She almost always answers my call and if not she’ll call me right back. She’s been very patient with me and thorough when she calls with instructions or results...Everyone in my experience has been very friendly...I never spend more than half an hour at my ultrasound/monitoring appointment, the techs are great and make me feel completely comfortable...
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
As expected she is very busy so I only dealt with her the couple of video appointments, but I did see her before and after my egg retrieval. Every time she is very nice, always reassuring and makes me feel really good about the decision I’ve made
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Definitely do some of your own reset of IVF, and know at least the basics. Then come up with some questions to use your time wisely since you don’t get a lot of it
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
From the very first video consult, my husband and I felt like Dr. Elguero was truly looking out for us and had our best interest in mind. We got along instantly as I have a science background and she’s just been so friendly and supportive the whole time.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
I used Menopur and Gonal-F. Triggered with Lupron before egg retrieval because of risk of OHSS. I responded really well to it all. 16 eggs retrieved, and 6 embryos were frozen.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Katelyn)
Katelyn has been great. She almost always answers my call and if not she’ll call me right back. She’s been very patient with me and thorough when she calls with instructions or results.
Describe your experience with Boston IVF - The Albany Center.
Everyone in my experience has been very friendly, it’s really been a much better experience so far than I’ve ever thought it would be. I never spend more than half an hour at my ultrasound/monitoring appointment, the techs are great and make me feel completely comfortable.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
My insurance covered everything so I just had copays
9
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 31 - 33
4 IUI
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Elguero] always took the time to study my situation and know what she was talking about when meeting. She would talk about my situation in relation to others but always go back to me and my age and my life and make me feel comfortable in the process and she always listened to me. When I would call and speak with my nurse, the doctor always got right back to me with information and always gave me an answer...she was easy to talk with about a not so easy to talk about topic. I felt comfortable discussing my test results and going over our plan for fertility treatments. I felt like she always took the time to give me an answer to be sure she studied all my results from tests/procedures before giving me an answer.
The clinic [Boston IVF - Albany] has great communication and very friendly staff. This makes coming in for appointments more relaxing and enjoyable. I was able to come in for blood work and ultrasound appointments first thing in the morning and not have to miss time at work...Going into the process of fertility treatments was very nerve racking for me. Once I starting communicating with Kim [nurse], I felt more at ease and was able to feel comfortable with the process. She was excellent at returning my calls, answering my questions and letting me know the next step in the process.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
When meeting with Dr. Elguero, she was easy to talk with about a not so easy to talk about topic. I felt comfortable discussing my test results and going over our plan for fertility treatments. I felt like she always took the time to give me an answer to be sure she studied all my results from tests/procedures before giving me an answer.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Don't be afraid to ask questions! She has a wealth of knowledge and is there to make this process less stressful for you and your partner.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
She always took the time to study my situation and know what she was talking about when meeting. She would talk about my situation in relation to others but always go back to me and my age and my life and make me feel comfortable in the process and she always listened to me. When I would call and speak with my nurse, the doctor always got right back to me with information and always gave me an answer.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
After looking at my test results, and letting me know that I have a left unicorunate uterus and basically can only get pregnant every other month, that put me in the category for high risk once pregnant to deliver early or miscarry. She referred me to a specialist in Albany to discuss this to be sure I understood the risks. Unfortunatly, she recommended IVF in order to become pregnant but my insurance does not cover IVF treatments and we were unable to switch insurance providers at the time. In order to still try and become pregnant she recommended IUI cycles, which were covered by insurance!!! YAY We would meet again after 3 attempts using IUI to reevaluate. After 3 rounds, I was not pregnant, so we added progesterone to the next round, and I got pregnant with IUI # 4! Everything was going great until the end of the summer and I dealt with a the death of my Dad. This was a huge stress on my body and I ended up having a missed miscarriage at 11 weeks- baby was only measuring 9 week 3 days. I ended up meeting with my Dr. Elguero once levels went back to normal to go over the loss and check in to see what I was thinking. We decided to try IUI again and add progesterone in oil once a positive pregnancy and if not pregnant move on to IVF once coverage is available. Unfortunately, after getting all this in order, we are on hold due to the Corona Virus and waiting to see what might be next.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Kim )
Going into the process of fertility treatments was very nerve racking for me. Once I starting communicating with Kim, I felt more at ease and was able to feel comfortable with the process. She was excellent at returning my calls, answering my questions and letting me know the next step in the process.
Describe your experience with Boston IVF - The Albany Center.
The clinic has great communication and very friendly staff. This makes coming in for appointments more relaxing and enjoyable. I was able to come in for blood work and ultrasound appointments first thing in the morning and not have to miss time at work.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
For my past treatments, I have to pay for medications and co-pays for blood work, ultrasound, appointments with my doctor.
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
For my situation, she will only do a single egg transfer because I can not carry more than one embryo.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
9
NPS
10
Age 33
Recurrent Pregnancy Loss
European
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
This doctor [Dr. Elguero] heard me out and explained the ivf process in detail. ... First she suggested i get vaccines done ahead of time before my first in office appointment so that it saves time and doesnt delay an ivf cycle. She also explained to me my options for ivf, iui, and looking at my tubal issues since i have a history of ectopic pregnancies. She let me know each step what to expect next and gave me names of who to contact with questions.
This clinic [Boston IVF] responded to my request for a consult immediately. They gave me a fast appointment and performed it by phone during the covid19 shutdown, as to jot delay treatment. I am comfortable with the process and know what comes next. theyre great at treating you kindly and with fast service. ... Costs have not been discussed yet. But she is putting me in touch with a coordinator.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
This doctor heard me out and explained the ivf process in detail. She created a wish list of things to come and next steps to take. She listened and treated me with compassion. She did not interrupt me. She expressed empathy at my health situation and made me feel understood and supported.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Ask all the questions you can. She is excellent at telling you exactly what the plans are and how she can help.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
I felt like a human with feelings because the doctor heard me out. She let me fully explain things during my consult and was never short or interrupting my thoughts. She treated my with compassion.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
First she suggested i get vaccines done ahead of time before my first in office appointment so that it saves time and doesnt delay an ivf cycle. She also explained to me my options for ivf, iui, and looking at my tubal issues since i have a history of ectopic pregnancies. She let me know each step what to expect next and gave me names of who to contact with questions.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Jessica)
I haven't yet met with my nurse
Describe your experience with Boston IVF - The Albany Center.
This clinic responded to my request for a consult immediately. They gave me a fast appointment and performed it by phone during the covid19 shutdown, as to jot delay treatment. I am comfortable with the process and know what comes next. theyre great at treating you kindly and with fast service.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Costs have not been discussed yet. But she is putting me in touch with a coordinator.
9
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 33 - 34
2 IVF
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We would fully recommend Dr. Elguero to anyone who wants a knowledgeable, experienced, and compassionate fertility specialist...was up front about pros and cons to help us in decision making on how to proceed with possible treatment routes, and was compassionate and supportive when we experienced two pregnancy losses along the way....adjusted treatment appropriately. The end result is our perfect, beautiful daughter. We can't recommend her highly enough.
The strength of Boston IVF-Albany is its incredible staff. We worked primarily with Dr. Elguero and our nurse Michelle, Caitlin the acupuncturist, Amy the NP, Ana in finance, the ultrasound techs (especially Julia), and even the front desk staff were supportive, friendly, helpful, and kind...This is NOT a cookie cutter clinic--they really view each patient individually and adjust to give you the best shot at the outcome you're looking for. Last, the clinic is busy, so just be aware that there is strong demand for appointments.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
We would fully recommend Dr. Elguero to anyone who wants a knowledgeable, experienced, and compassionate fertility specialist. She always clearly explained all lab/test results and what those results meant for potential treatments, was up front about pros and cons to help us in decision making on how to proceed with possible treatment routes, and was compassionate and supportive when we experienced two pregnancy losses along the way. She also looked very carefully at the causes of those losses, explained her takeaways to us, and adjusted treatment appropriately. The end result is our perfect, beautiful daughter. We can't recommend her highly enough.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
This isn't really specific to Dr. Elguero, more general advice to anyone going into fertility treatment: 1) Do basic research about IVF--listen to podcasts, read articles, and get to know the terms and general process, as you'll be better equipped to ask good questions and have productive conversations with your doctor. Reproductive medicine is complex, and having some basic knowledge will help you feel more involved in the process. 2) Set realistic expectations. Whether IUI, IVF or other treatments, these are not foolproof and no one is 100% guaranteed success. It may take several rounds of treatment, and there may be additional information uncovered throughout treatment that can inform how you go forward. This is one of the hardest things you'll ever go through, but having realistic expectations will help.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero, as well as the nursing staff, always took the time to explain each step of the process to us and gave what we felt were very honest and clear assessments of our possible outcomes, but did so with a warm manner. Dr. Elguero clearly explained our treatment plan, dosages, and outcomes, and explained why she had chosen those for me specifically. It did not feel like a "cookie cutter" approach at all--I knew why she chose treatments for me and why. Dr. Elguero always explained our options fully including the potential pros and cons of each, but let us make the ultimate decision on how to proceed. Finally, Dr. Elguero and her staff were very supportive when we went through two losses along the way to our baby girl arriving--they truly were our champions and partners throughout the process.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
Egg retrieval #1 used a combination of Follistim and Menopur. I went in every other day for bloodwork and ultrasound to monitor follicle growth, and Dr. Elguero adjusted my doses accordingly throughout the cycle to optimize follicle growth. Eventually, we added Ganirelix to prevent early ovulation, and then triggered with HCG. This cycle resulted in 8 eggs retrieved. All 8 eggs fertilized, and 4 of the embryos made it to day 5 with good quality grades, along with a 5th morula, all of which were frozen for later use. Transfer #1 and Outcome: Resulting from the transfer above, we transferred one fresh day 5 embryo and froze the remaining 4. This resulted in a positive pregnancy test. Dr. Elguero did add intramuscular progesterone after the positive beta as my progesterone levels were borderline. Ultimately this pregnancy ended at 8 weeks and was diagnosed as a blighted ovum. We decided not to test the remains for genetic abnormalities as it was a first miscarriage and quite early. Frozen Transfer #1: After recovery from the blighted ovum, we transferred another high grade embryo from the first retrieval cycle. This resulted in another positive pregnancy test, but another miscarriage at 12 weeks. After discussion with Dr. Elguero, we did test the remains from this pregnancy which revealed the fetus had trisomy 18, and thus was unlikely to have ever gone to term. Egg Retrieval #2: This retrieval also used a combination of Follistim and Menopur, but was started at a higher dose based on the results of the previous retrieval with the rationale being that my previous good response might mean that we could get more eggs. Again, we added ganirelix later to prevent early ovulation and triggered with HCG. This retrieval resulted in 7 eggs, 5 of which fertilized and 4 of which made it to day 5. We sent these embryos along with the 1 remaining from the previous cycle off for genetic testing (the morula did not survive thaw, which was knew was a possibility). Genetic testing results: PGT-A testing showed that one embryo from Cycle 1 and one embryo from Cycle 2 were genetically normal, for a total of two genetically normal embryos. Recurrent loss panel: After the second miscarriage, Dr. Elguero ordered a recurrent loss panel out of an abundance of caution. Though we knew the second miscarriage was due to the trisomy and the blighted ovum was also likely due to genetic causes, we wanted to be aggressive in ensuring we covered all bases. The recurrent loss panel showed that I had a slightly elevated clotting factor (anti-beta 2 glycoprotein). Frozen transfer #2: We transferred the PGT-A normal embryo from our second retrieval cycle. This cycle resulted in a third positive pregnancy test. Due to the clotting factor revealed by the recurrent loss panel, Dr. Elguero had me initiate lovenox shots nightly with the positive beta. This transfer resulted in a normal pregnancy and the birth of my daughter.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Michelle Cioffi)
My primary nurse was Michelle. She was always easy to get in contact with, called me quickly with any and all test results, and explained what they meant. Also, she always explained any changes in dosage clearly and thoroughly. Michelle really went above and beyond, clearly answering any of my questions quickly and clearly. I was and am very thankful to have had Michelle's help and support.
Describe your experience with Boston IVF - The Albany Center.
The strength of Boston IVF-Albany is its incredible staff. We worked primarily with Dr. Elguero and our nurse Michelle, Caitlin the acupuncturist, Amy the NP, Ana in finance, the ultrasound techs (especially Julia), and even the front desk staff were supportive, friendly, helpful, and kind. Their connection with the broader Boston IVF network also means they have the most innovative and up-to-date methods and resources. If you come understanding the IVF process and with thoughtful questions, but also ready to really listen to the doctors, you will get specialized treatment that is tailored to support you. This is NOT a cookie cutter clinic--they really view each patient individually and adjust to give you the best shot at the outcome you're looking for. Last, the clinic is busy, so just be aware that there is strong demand for appointments.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
All services were covered by our insurance expect for genetic testing, for which we paid about $2300 for testing 4-6 embryos.
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
Dr. Elguero counseled us to transfer just one embryo as they were high quality and we knew after the first transfer that there did not appear to be any major issues with implantation. We had researched the higher risk of multiple pregnancies and fully agreed with Dr. Elguero that we would only transfer one embryo.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
NPS
9
NPS
9
Age 31 - 34
7 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
4 IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Elguero is very science-based in her treatment approach. She reviews treatment history at every appointment and details how that influences her treatment plans. I felt like I was able to take the time I needed in appointments to have all of my questions answered and to process the information from the doctor. She was also ready to cite studies and current research backing up her recommendations. I appreciate the way she presents the options
I have been a patient at the practice since they transitioned from Albany IVF to Boston IVF and have only seen it become more difficult to get an appointment with the actual doctor. They just seem so busy all of the time, so the Dr. doesn't perform any of the IUIs and it is not unusual to go a few IUI cycles without seeing the doctor at all.... touts the Boston's Domar Center mind/body wellness initiatives but doesn't offer many services in Albany. I did try acupuncture once but found it to be prohibitively expensive as the acupuncturist was cash only.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero is very science-based in her treatment approach. She reviews treatment history at every appointment and details how that influences her treatment plans. I felt like I was able to take the time I needed in appointments to have all of my questions answered and to process the information from the doctor. She was also ready to cite studies and current research backing up her recommendations. I appreciate the way she presents the options and allows patients to feel supported to make decisions on treatment. She has always encouraged me to consider all of the pros and cons of both IVF and IUI cycles including effectiveness, cost, and emotional toll, but I have never felt overly pressured to pursue IVF over IUI. Dr. Elguero also seems mindful of the emotional toll fertility treatments can take and has always encouraged emotional readiness. When dealing with setbacks she was always very compassionate and even made follow up phone calls to me when I was experiencing health problems arising from pregnancy, even when I was no longer under her direct care. I have one con about my experience with Dr. Elguero. I have been a patient at the practice since they transitioned from Albany IVF to Boston IVF and have only seen it become more difficult to get an appointment with the actual doctor. They just seem so busy all of the time, so the Dr. doesn't perform any of the IUIs and it is not unusual to go a few IUI cycles without seeing the doctor at all. She also no longer performs D&C procedures after miscarriages. Even for a current patient, they seem to be scheduling appointments with the doctor 3-4 months out.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Even if you aren't sure if you want to pursue treatment with a specialist, call and set up a consultation so that you can get the ball rolling when you are ready.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
I always felt like my treatment plans were very personalized. Dr. Elguero also showed great compassion when dealing with difficult situtations. Having a specific nurse assigned to each patient also helps.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
I tried several unsuccessful IUI cycles with Clomid, one with Ovidrel trigger. After ruling out many possible causes of infertility I then switched to injectable IUI cycles with the goal of increasing egg quality and producing 2-3 good follicles. I used small doses of Follistim (starting at 75 iu), which she increased in some cycles as needed based on ultrasound and hormone monitoring. I also was instructed to use Ganirelix on several days in some cycles based on monitoring. I also used the Ovidrel trigger shot and prometrium for luteal support. Three cycles using this protocol resulted in 2 pregnancies that ended in miscarriage and 1 unsuccesful cycle. After two miscarriages, Dr. Elguero added to the previous protocol small doses of Menopur (50 iu) and an additional Lupron trigger to try and further improve egg quality. This cycle resulted in another pregnancy that also ended in miscarriage.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Cayce, among others)
Assigning a primary nurse/care coordinator is a good idea, but I have been a patient for several years and it has changed 4 times with turnover among the staff. I don't fault them for this, but I wish they would notify me when that happens to reduce the times I have been playing phone tag trying to reach the right person. I have found all of the nurses assigned to my care to be similar--organized, positive, quick to respond to questions, but not overly personal or involved in treatment, which can feel frustrating when you don't see the doctor every cycle. Cayce has performed most of the IUI procedures I had at Boston IVF and is compassionate and has always performed the procedure with ease and little pain (compared to other IUI experiences elsewhere, I find her to be very good at it).
Describe your experience with Boston IVF - The Albany Center.
Strengths: They have some excellent staff. Diane, Ana, and Renee have been very helpful with scheduling, financial, and insurance issues. One of the ultrasound techs who does both routine follicle checks and all the prenatal ultrasounds, Julia, is amazing. She is professional, gentle, and thorough. I also really like the nurse practitioner, Grace, who sees patients for prenatal appointments (among other things). She makes a good team with Dr. Elguero; I have found her care to be both very science driven and very personal. The clinic itself is clean and fairly updated, though could use better/more seating in the waiting room. Weaknesses: Wait times for appointments can vary greatly depending on what the staffing is like. I have been through cycles where it was not unusual to wait 45 minutes for routine lab appointments and cycles where there was very little waiting. Doctors appointments in the past year pretty consistently seem to have a 30-60 minute wait. Can seem overly tied to Boston IVF's rules. Very strict about paperwork (their "Consent to Thaw Donor Sperm" that must be signed every few months by both partners and witnessed by either their nursing staff or a notary public sometimes feels like the bane of my existence when already trying to juggle the required lab appointments) Also touts the Boston's Domar Center mind/body wellness initiatives but doesn't offer many services in Albany. I did try acupuncture once but found it to be prohibitively expensive as the acupuncturist was cash only.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
I was lucky enough to have IUI cycles covered by insurance. They offer base prices of $450 IUI and $4500 IVF, though that doesn't include medication or monitoring.
9
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 30
European
Income $100K - $199K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Elguero looked at all of our results with great detail and gave us a very personalized plan for our IVF cycle. ... It felt like she was leveling with us and was never talking down to us or "mansplaining" (I've had some really bad experiences with other RE's who talked to me and my husband like we were babies or unintelligent) She was fantastic. She knew our case so well and she made us feel so good about our treament. Absolutely love Dr. Elguero and trust her totally.
BIVFNY is great because its small and personalized. The clinic is not seeing thousands and thousands of people every year, so they are all really focused and knowledgable about your specific care. I feel like everyone knows me and they care. ... Anna the finance coordinator is great too, she's helped so much. ... All the staff at BIVFNY were fantastic, quick to respond and super helpful.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero has a strenght in communciating the specific needs for our treatment. Not only was she very clear in our needs but she illustrated her explenation with data points, images, and models. She didn't shy away from explaining the scientific developments in the area of RE. It felt like she was leveling with us and was never talking down to us or "mansplaining" (I've had some really bad experiences with other RE's who talked to me and my husband like we were babies or unintelligent) She was fantastic. She knew our case so well and she made us feel so good about our treament. Absolutely love Dr. Elguero and trust her totally.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
She will answer any and all questions, there are no stupid questions.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero looked at all of our results with great detail and gave us a very personalized plan for our IVF cycle. She explained our treatment needs in a thorough and individualized way. She knew our case so well and she really took care to consider what protocol would yeild the best result for us.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Michelle)
All the staff at BIVFNY were fantastic, quick to respond and super helpful. Especially, Michelle my nurse, she's awesome! Anna the finance coordinator is great too, she's helped so much.
Describe your experience with Boston IVF - The Albany Center.
BIVFNY is great because its small and personalized. The clinic is not seeing thousands and thousands of people every year, so they are all really focused and knowledgable about your specific care. I feel like everyone knows me and they care.
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
For our case, single embryo transfer is the best option.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 36 - 38
5 IVF
Lawyer
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Elguero is smart, patient, and thoughtful. I am always impressed with her knowledge of my history and the way that she adjusts protocols based on my specific needs. Dr. Elguero is honest and does not create unrealistic expectations. She always listens to my concerns and ideas. It is clear that she values patient autonomy.... I’ve done several IVF cycles with Dr. Elguero. Each cycle she adjusts the protocol based on the response in previous cycles. Medication dosages are adjusted throughout each cycle depending on the body’s response.
The clinic [Boston IVF] is clean and welcoming. The biggest strength is Dr. Elguero and staff. I always feel comfortable and safe. Early morning appointment times allow me to get to work on time. The exam rooms are comfortable and clean. The only weakness is the waiting area because the seating is somewhat uncomfortable.... Nursing staff is outstanding! They are always available to answer questions and calm nerves.... I’ve done several IVF cycles with Dr. Elguero.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero is smart, patient, and thoughtful. I am always impressed with her knowledge of my history and the way that she adjusts protocols based on my specific needs. Dr. Elguero is honest and does not create unrealistic expectations. She always listens to my concerns and ideas. It is clear that she values patient autonomy.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Come to appointments prepared with questions.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero always answered all my questions. She never made me feel rushed. She was candid and kind but very realistic.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
I’ve done several IVF cycles with Dr. Elguero. Each cycle she adjusts the protocol based on the response in previous cycles. Medication dosages are adjusted throughout each cycle depending on the body’s response. Medications used include menopur, gonal-f, cetrotide, and a variety of trigger shots.
Describe your experience with the nursing staff at Boston IVF - The Albany Center.
Nursing staff is outstanding! They are always available to answer questions and calm nerves.
Describe your experience with Boston IVF - The Albany Center.
The clinic is clean and welcoming. The biggest strength is Dr. Elguero and staff. I always feel comfortable and safe. Early morning appointment times allow me to get to work on time. The exam rooms are comfortable and clean. The only weakness is the waiting area because the seating is somewhat uncomfortable.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I was put on a higher dose of meds after...as my body was not responding to the hormones. Increasing as [Dr. Sonia Elguero] requested resulted in the retrieval of 7 eggs, 6 fertilized, 1 embryo and a singleton delivery...chose a single embryo transfer as I was in good health and young...I only had one embryo to transfer. She did however go over the 2 options and did explain the pros and cons of both.
I think the clinic [Boston IVF- Albany Center] is great. There is nothing I can complain about. They have great hours for someone like me who had to travel to get there (early morning appointments). They also have a calming atmosphere which helps with a very stressful process...I received individualized care. Dr Elguero sat down with my husband and myself and treated us like we were the only patients she had.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr Elguero was wonderful. She treated me with individualized care based on my needs and made sure I understood everything, each step of the way. She made me feel like I had some control in such an uncontrollable situation.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
If you have any questions, ask. She wants to make sure you understand and make choices based on understanding and all of the information provided.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
I received individualized care. Dr Elguero sat down with my husband and myself and treated us like we were the only patients she had.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
I was placed on Follistim (300 IU-450 IU) and Menopur (75 IU-150 IU) for about 2 weeks (introducing Ganerellix part way through). I was then triggered using HCG. I was put on a higher dose of meds after (higher number listed above) as my body was not responding to the hormones. Increasing as the Dr requested resulted in the retrieval of 7 eggs, 6 fertilized, 1 embryo and a singleton delivery.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Michelle)
My nurse Michelle was wonderful. I also had interactions with other nurses (Jen comes to mind as she was great as well). They were so compassionate and very good at explaining everything to me step by step. I also had some difficulty with my insurance company, which Michelle helped me with as well.
Describe your experience with Boston IVF - The Albany Center.
I think the clinic is great. There is nothing I can complain about. They have great hours for someone like me who had to travel to get there (early morning appointments). They also have a calming atmosphere which helps with a very stressful process.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
I had copays for my monitoring month appointments, prescriptions and ultrasounds after pregnancy was established.
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
The Dr chose a single embryo transfer as I was in good health and young. I think she made the correct choice, besides I only had one embryo to transfer. She did however go over the 2 options and did explain the pros and cons of both.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 41 - 42
2 IUI
Male Factor
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Resetkova] was very interested in making sure she followed up on my questions, she spoke to me in passing and took the time to ask questions to follow up as she made sure I understood the process...She asked alot of questions, required medical tests and followed up with phone calls. She took the time to listen and offer options. We are not well off so she worked with our insurance to do what was covered.
Need more clinics [Boston IVF] in the upstate region. Weakness was distance drive 2 hours to get there. New patient needs to know to order kicker shots on their own for the 2nd round so that it arrives on time, give yourself two days and call to find out that order was placed...20$ copays. 200 IUI costs, 200 lab test....[Nursing Staff] Upbeat...You are in good hands. Ask as many questions as you need to.
How was your experience with Nina Resetkova at Boston IVF - The Albany Center?
She asked alot of questions, required medical tests and followed up with phone calls. She took the time to listen and offer options. We are not well off so she worked with our insurance to do what was covered.
What's one piece of advice would you give a prospective patient of Nina Resetkova at Boston IVF - The Albany Center?
You are in good hands. Ask as many questions as you need to.
During treatment, were you treated like a number or a human with Nina Resetkova at Boston IVF - The Albany Center?
She was very interested in making sure she followed up on my questions, she spoke to me in passing and took the time to ask questions to follow up as she made sure I understood the process.
Describe the protocols Nina Resetkova used in your cycles at Boston IVF - The Albany Center and their degree of success.
We stuck to Clomid as it had less chance of multiple babies. IUI was performed twice and now looking into invitro as we knew the odds of husbands sperm not being effective were very very low. If we cannot get assistance with the cost then we will go with donor sperm. We had spent 10k on adoption that failed when court turned over children to the father. Husband is jail guard and Im an author and pet groomer. We make enough to pay the mortgage and bills but not alot more than that. Cost is what is keeping us from invitro but that would be the more ideal route. Huband wants to be the father.
Describe your experience with the nursing staff at Boston IVF - The Albany Center.
Upbeat.
Describe your experience with Boston IVF - The Albany Center.
Need more clinics in the upstate region. Weakness was distance drive 2 hours to get there. New patient needs to know to order kicker shots on their own for the 2nd round so that it arrives on time, give yourself two days and call to find out that order was placed. Freedom Pharmacy lagged.
Describe the costs associated with your care under Nina Resetkova at Boston IVF - The Albany Center.
20$ copays. 200 IUI costs, 200 lab test.
10
Doctor
Nina Resetkova
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 39 - 41
1 IVF
Unexplained
Native American
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
4 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The biggest factor was that she [Dr. Elguero] was honest she told us when she would and wouldn’t take embryos based on their grades and we didn’t feel that we were dollar signs. I would say the only weakness is not doing our actual egg retrieval. But she choose to be aggressive with medications which worked bc I never had so many eggs ready...Quick call back time and quick reply to messages with questions from me, honest with myself and husband
Although the Clinic [Boston IVF - Albany] was very “Clinic” like it was reassuring we came from a center that was very spa and meditation like but it didn’t work for us. It was nice feeling like they knew what they were doing...Her [Dr. Elguero] staff were great and when we went in to start our current procedure they remembered everything about us. They even remembered when we tried to do a uterine biopsy and I couldn’t do it bc of the pain
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
The biggest factor was that she was honest she told us when she would and wouldn’t take embryos based on their grades and we didn’t feel that we were dollar signs. I would say the only weakness is not doing our actual egg retrieval. But she choose to be aggressive with medications which worked bc I never had so many eggs ready
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Be prepared for honest answers.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
Quick call back time and quick reply to messages with questions from me, honest with myself and husband
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
She put me on birth control then had me monitored via ultrasounds then we started the menopur then we did estrace pills orally and vaginally along with IM progesterone oil
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Michelle)
Her staff were great and when we went in to start our current procedure they remembered everything about us. They even remembered when we tried to do a uterine biopsy and I couldn’t do it bc of the pain
Describe your experience with Boston IVF - The Albany Center.
Although the Clinic was very “Clinic” like it was reassuring we came from a center that was very spa and meditation like but it didn’t work for us. It was nice feeling like they knew what they were doing
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
This was the first time we didn’t have to self pay, our insurance covered everything so we never even asked just signed the paper work, it was amazing
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
She recommended two and we agreed
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 29 - 31
15 IUI
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Elguero always takes the time to see how you are doing emotionally throughout the entire process and is always available to talk...always made sure I understood all of the procedures and medications...We first started with IUI using clomid. We tried this for six rounds. The third round we had a chemical pregnancy. The rest were unsuccessful. We then moved on to IUI with injections. Dr. Elguero suggested we move to IVF; however, knowing that we did not have insurance, she worked with us to try the most effective way possible to get pregnant at the lowest cost.
Jessica [nurse at Boston IVF] was extremely helpful in every situation. The entire staff is kind, compassionate and helpful...The costs seem to be on par with other facilities in the area...Everything about the clinic is wonderful. The early hours are extremely helpful, as I can go in for an appointment and still make it to work on time. The entire staff from billing to the ultrasound techs to the nurses is wonderful.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero always made sure I understood all of the procedures and medications. She took the time to check on me emotionally and offer anything she could to assist. She was always available to talk any time you needed.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
To ask questions.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero always takes the time to see how you are doing emotionally throughout the entire process and is always available to talk.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
We first started with IUI using clomid. We tried this for six rounds. The third round we had a chemical pregnancy. The rest were unsuccessful. We then moved on to IUI with injections. Dr. Elguero suggested we move to IVF; however, knowing that we did not have insurance, she worked with us to try the most effective way possible to get pregnant at the lowest cost.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Jessica Camprone)
Jessica was extremely helpful in every situation. The entire staff is kind, compassionate and helpful.
Describe your experience with Boston IVF - The Albany Center.
Everything about the clinic is wonderful. The early hours are extremely helpful, as I can go in for an appointment and still make it to work on time. The entire staff from billing to the ultrasound techs to the nurses is wonderful.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
The costs seem to be on par with other facilities in the area. I do not have infertility coverage through my medical provider so have to pay out of pocket.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
9
Age 30
3 Fertility Medications
Anovulation
Diminished Ovarian Reserve
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Elguero was very very thorough with explaining everything that was going on, she explained all the test results, and what to expect next. She really took the time to go threw past health test, run labs and rule everything out to get to the diagnosis that she did...Due to insurance reasons we had to do three rounds of Clomid and proves that they failed before we can move on with our next treatment. Started the first round with 50mg of clomid, that failed. Second round was 150mg of clomid, that also failed. 3rd round was also with clomid and that also failed. This was not a surprise as i suffer from amenorrhea. We are waiting approval to move on with our first IUI
My primary nurse [at Boston IVF] always knows what’s going on very alert of my case but she’s not always my point of contact sometimes I get other nurses and they scan the file but they are not in possession of all the information and give improper advice. Or maybe just miscommunication...You cant wait for the billing cycle in order to start you fertility treatment, your account has to be at zero. That was very upset as i had just paid the statement when they called and stated i had to pay my account to zero before moving forward
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero was very very thorough with explaining everything that was going on, she explained all the test results, and what to expect next. She really took the time to go threw past health test, run labs and rule everything out to get to the diagnosis that she did.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Always keep and open mind. And even if you think your ready to hear the worst, be easy with yourself as you process the information your presented
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
I always left like a human she always takes time to answer my questions
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
Due to insurance reasons we had to do three rounds of Clomid and proves that they failed before we can move on with our next treatment. Started the first round with 50mg of clomid, that failed. Second round was 150mg of clomid, that also failed. 3rd round was also with clomid and that also failed. This was not a surprise as i suffer from amenorrhea. We are waiting approval to move on with our first IUI
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Kasey)
My primary nurse always knows what’s going on very alert of my case but she’s not always my point of contact sometimes I get other nurses and they scan the file but they are not in possession of all the information and give improper advice. Or maybe just miscommunication
Describe your experience with Boston IVF - The Albany Center.
They are amazing, sweet kind and welcoming at all times. Our wait time was 20 mins before we were seen but it was a relaxing wait. The first appointment was a consult so we we sat in a small waiting room, while we waited, we were greeted and shown to the doctors office.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
A lot of my cost was out of pocket, i have a 3rd party reimbursement but you have to have your account at 0 to start a new cycle i pay for most everything out of pocket. You cant wait for the billing cycle in order to start you fertility treatment, your account has to be at zero. That was very upset as i had just paid the statement when they called and stated i had to pay my account to zero before moving forward
9
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
9
NPS
9
Age 32
1 IUI
1 IVF
1 Egg Freezing
Recurrent Pregnancy Loss
European
Income $100K - $199K
Graphic Designer
2nd of 2 Docs
1 IUI With Other Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sonia Elguero] is very kind and knowledgeable. We left our first consult w her understanding more than we did with our previous clinic that we were at for 2 years. She answers and explains all questions, and tells it like it is...was the first doctor I saw that actually talked to us like human beings, and had emotion. You can tell she really cares...
I like that an ultrasound tech is actually doing the ultrasounds [at Boston IVF]. At my old clinic, nurses did it. I do wish the building itself was a little nicer, my old clinic felt like a spa...Everyone is very nice there. Michelle [nurse] answers all of my calls and emails in a timely fashion and really cares...you had to pay first before cycle began...She [Dr. Sonia Elguero] is very kind and knowledgeable
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
She is very kind and knowledgeable. We left our first consult w her understanding more than we did with our previous clinic that we were at for 2 years. She answers and explains all questions, and tells it like it is.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Listen to her and go for it. Even after a miscarriage, i am ready to get back in there and start my treatment asap.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
Dr Elguero was the first doctor I saw that actually talked to us like human beings, and had emotion. You can tell she really cares
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Michelle)
Everyone is very nice there. Michelle answers all of my calls and emails in a timely fashion and really cares
Describe your experience with Boston IVF - The Albany Center.
I like that an ultrasound tech is actually doing the ultrasounds. At my old clinic, nurses did it. I do wish the building itself was a little nicer, my old clinic felt like a spa. Though, that doesnt really matter if you get pregnantz
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Well, not overly cheap. And you had to pay first before cycle began.
9
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 33 - 35
1 IVF
Poor Egg Quality
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Elguero is soft spoken but definitely does not sugar coat the situation. She wants the patient to be knowledgeable of the process and to feel comfortable with decisions being made. I appreciate her honesty...took time to meet with me multiple times to walk me through my fertility struggles. She answered my phone calls and was present for every step of the process. I was never pawned off on someone else when I needed to speak to her. She was Frank with, and gave me the good news with the bad. She consoled me when our transfer failed. She sympathized with me and did not make me feel like my emotions and needs did not matter. She is the reason I keep going back... Even if it just for care for my endometriosis. I needed a doctor to look at my diagnosis from a fertility perspective and she did just that!
Everything was broken down very specifically [costs at Boston IVF]. Consult roughly $450 IVF cost around $7500 ICSI Sperm retrievel $600 Medications (different for each person ) mine was $5600...I feel that a strength is that there are always familiar faces and everyone knows you personally. They are very aware of your journey and what you have been through, even if you have been there more than once. A weakness or downside has been having to use an outside doctor for sperm retrievel. It made things slightly stressful and complicated at times.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero is soft spoken but definitely does not sugar coat the situation. She wants the patient to be knowledgeable of the process and to feel comfortable with decisions being made. I appreciate her honesty.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Ask a lot of questions! Feel 100% about your understanding of your situation.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
I felt like a human! The doctor took time to meet with me multiple times to walk me through my fertility struggles. She answered my phone calls and was present for every step of the process. I was never pawned off on someone else when I needed to speak to her. She was Frank with, and gave me the good news with the bad. She consoled me when our transfer failed. She sympathized with me and did not make me feel like my emotions and needs did not matter. She is the reason I keep going back... Even if it just for care for my endometriosis. I needed a doctor to look at my diagnosis from a fertility perspective and she did just that!
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Grace)
Grace has been with me for 2 full cycles now and I don't feel like I could have done it without her. She is absolutely amazing!
Describe your experience with Boston IVF - The Albany Center.
I feel that a strength is that there are always familiar faces and everyone knows you personally. They are very aware of your journey and what you have been through, even if you have been there more than once. A weakness or downside has been having to use an outside doctor for sperm retrievel. It made things slightly stressful and complicated at times.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Everything was broken down very specifically. Consult roughly $450 IVF cost around $7500 ICSI Sperm retrievel $600 Medications (different for each person ) mine was $5600
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 34 - 35
2 IUI
1 IVF
Endometriosis
Poor Egg Quality
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
The overall strategy [with Dr. Elguero] was to stimulate proper egg/follicle development with injectable hormones followed by IUI. After the first failed cycle my hormone doses were based on my ultrasounds and bloodwork. Tailoring my treatment based on my labs/ultrasounds. The 3rd attempted IUI was converted to IVF with an egg harvest and a successful fresh embryo transfer which resulted in our long awaited precious baby.
[The nurses at Boston IVF] Took the time to explain every thing thoroughly and answered all my questions. They bolth provide tons of support and encouragement every month. They would always ask how I was feeling...Very efficient office. I never waited more then 5 min past my scheduled time. The phlebotomist and the ultrasound tec were very nice...Easy to make appointments with. Pleasant on the phone. Promptly returns phone calls if needed. All the staff were super supportive- the receptioneset, the phlebotomist, the medical assistant, the embryologist, everyone! Everyone in the office is rooting for you! They took great care of me
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Very compassionate and caring. I developed ovarian hyperstimulation syndrome after my fresh egg transfer that required me to be hospitalized due to a pocket of fluid around my liver causing me to get very sick at. Dr Elguero called the hospital in the middle of the night to check on me and then came to visit me the next day.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
She is excellent. She will treat you AND your infertility. Feel free to ask all the questions you want!
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
She took the time to sit down with me and explain everything. She showed me visually what normal follicals looked like and then we compared mine. She also explained how the endometriosis had affected my egg quality. She took the time to go over all my diagnostic testing results with me and answered all my questions. She was very patient and I felt like she individualized my treatment plan specifically for me, not just a standard textbook plan of care. She treated me, not just my infertility.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
The overall strategy was to stimulate proper egg/follicle development with injectable hormones followed by IUI. After the first failed cycle my hormone doses were based on my ultrasounds and bloodwork. Tailoring my treatment based on my labs/ultrasounds. The 3rd attempted IUI was converted to IVF with an egg harvest and a successful fresh embryo transfer which resulted in our long awaited precious baby.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Grace Coons, NP. Casey B, RN.)
Took the time to explain every thing thoroughly and answered all my questions. They bolth provide tons of support and encouragement every month. They would always ask how I was feeling
Describe your experience with Boston IVF - The Albany Center.
Very organized. Easy to make appointments with. Pleasant on the phone. Promptly returns phone calls if needed. All the staff were super supportive- the receptioneset, the phlebotomist, the medical assistant, the embryologist, everyone! Everyone in the office is rooting for you! They took great care of me
Describe your experience with your monitoring appointments at Boston IVF - The Albany Center.
Very efficient office. I never waited more then 5 min past my scheduled time. The phlebotomist and the ultrasound tec were very nice.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
My insurance covered the IUI procedures up to 6x. It did not cover the drugs or needed ultrasounds or the harvest, transfer, and freezing of an egg. I felt the price was fair, but frustrated at the lack of insurance coverage and the lack of support from New York state.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 39
3 Fertility Medications
Diminished Ovarian Reserve
European
Income $0 - $49K
2nd of 2 Docs
3 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We r doing lo-tech IUI treatments with 150 clomid cycles. The rationale is the I have DOR and it’s silly to try and do ivf because he quantity of eggs isn’t there. She [Dr. Elguero] wants to keep the eggs inside the body and continue in this fashion...She is honest, but also positive. She is also very thorough. She makes herself very available to her patients and looks at the issues from several different angles. She made my husband and I feel hope again.
This clinic [Boston IVF] is small and intimate. It’s not fancy just a plain looking efficient place. There’s no zen fountains or spa music, but there is a strong sense of schedule and community. I felt instantly more comfortable knowing that lots of money was not wasted on the decor...They [nurses] work hard to make things go smoothly between office visits. Casey is super compassionate and always very informed and helpful. All the other nurses and US techs are very skilled and very kind.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
She is honest, but also positive. She is also very thorough. She makes herself very available to her patients and looks at the issues from several different angles. She made my husband and I feel hope again.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Be patient and trust the process!
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
The communication is awesome between doctor/patient, staff/patient! Everyone is very compassionate and patient.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
We r doing lo-tech IUI treatments with 150 clomid cycles. The rationale is the I have DOR and it’s silly to try and do ivf because he quantity of eggs isn’t there. She wants to keep the eggs inside the body and continue in this fashion.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Casey Beauregard )
They r amazing! They work hard to make things go smoothly between office visits. Casey is super compassionate and always very informed and helpful. All the other nurses and US techs are very skilled and very kind.
Describe your experience with Boston IVF - The Albany Center.
This clinic is small and intimate. It’s not fancy just a plain looking efficient place. There’s no zen fountains or spa music, but there is a strong sense of schedule and community. I felt instantly more comfortable knowing that lots of money was not wasted on the decor.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Somewhere between 400-700 each visit. Typically 5-7 visits before iui
What specific things went wrong at Boston IVF - The Albany Center?
  • Failed to call with results
Describe the specific things that went wrong at Boston IVF - The Albany Center.
There was a power outage and the phones at the clinic went down. I did not receive a call with results that day. When I called the next morning I was told I had missed my appointment and that someone left me a message on my cell phone. I did not ever receive the message. It didn’t effect the cycle and I was able to come in the next day for monitoring.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2018, Successful
NPS
10
NPS
10
Age 33 - 35
3 IUI
1 IVF
Endometriosis
European
Income $100K - $199K
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I truly felt well taken care of by Dr. Elguero and appreciate everything she has done for me. Right from the start I felt completely at ease with her and trusted her to make our dream come true. Dr. Elguero was very compassionate and took the time to explain everything to me...After injections, 31 eggs were retrieved and Dr. Elguero thought the risk of over stimulation was too high so we decided to do frozen transfer which resulted in a positive pregnancy. I am currently 29 weeks pregnant with a healthy boy.
All the staff [at Boston IVF] were very nice, always taking time to accommodate me. There were times they ran behind on appointments but were otherwise on time. The nursing staff was amazing and always made me feel comfortable...Michelle and Jessica [nurses] were amazing. They were very compassionate and always answered my questions...Dr. Elguero was always available to answer my questions. I felt like she treated me like her own daughter, was honest and truly seemed to care about my well being.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
I truly felt well taken care of by Dr. Elguero and appreciate everything she has done for me. Right from the start I felt completely at ease with her and trusted her to make our dream come true. Dr. Elguero was very compassionate and took the time to explain everything to me.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Be your own advocate, don’t be afraid to speak up and voice your opinions.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero was always available to answer my questions. I felt like she treated me like her own daughter, was honest and truly seemed to care about my well being.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
We started with 3 IUI procedures that ended in all negative results. My husband and I took some time off then returned and spoke about our options. We decided to do a laparoscopy to determine cause and discovered endotrimosis that was contributing to my infertility. We then decided to do IVF. After injections, 31 eggs were retrieved and Dr. Elguero thought the risk of over stimulation was too high so we decided to do frozen transfer which resulted in a positive pregnancy. I am currently 29 weeks pregnant with a healthy boy.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Michelle)
Michelle and Jessica were amazing. They were very compassionate and always answered my questions.
Describe your experience with Boston IVF - The Albany Center.
All the staff were very nice, always taking time to accommodate me. There were times they ran behind on appointments but were otherwise on time. The nursing staff was amazing and always made me feel comfortable.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 35
1 IVF
1 Egg Freezing
PCOS
Unexplained
European
Income $100K - $199K
Operations
3rd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Elguero] remembered details about my personal life and did a lot of research into my past cycles to understand and implement the best approach...was very empathetic and down to earth. She took over my care after I was seeing a different doctor and she really took the time to understand my situation. She has a very warm and inviting personality that put me at ease...You’ll be in great hands with Dr. Elguero!
The staff [at Boston IVF] are world class — just the absolute best! The only thing that I think the clinic could improve on is offering more appointment times later in the morning to accommodate different work schedules...I couldn’t go through this challenging process without the support of Jess and the rest of the staff. They truly hold me up during the process and Jess is always very thorough in her communication.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Sonia was very empathetic and down to earth. She took over my care after I was seeing a different doctor and she really took the time to understand my situation. She has a very warm and inviting personality that put me at ease.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
You’ll be in great hands with Dr. Elguero!
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
She remembered details about my personal life and did a lot of research into my past cycles to understand and implement the best approach.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Jessica)
I couldn’t go through this challenging process without the support of Jess and the rest of the staff. They truly hold me up during the process and Jess is always very thorough in her communication.
Describe your experience with Boston IVF - The Albany Center.
The staff are world class — just the absolute best! The only thing that I think the clinic could improve on is offering more appointment times later in the morning to accommodate different work schedules.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Covered by insurance
What specific things went wrong at Boston IVF - The Albany Center?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Boston IVF - The Albany Center.
Paperwork from a blood test was lost or overlooked which was easily fixed I just had another blood test. There was also an occasion or two that I had to call in for results after not hearing by near close of business. Considering how many appointments and tests I have undergone I think this is understandable. I always got the information I needed after one follow up.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 35 - 36
Diminished Ovarian Reserve
South Asian
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
14 IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Elguero is warm, compassionate and caring. She was very informative, listen to our needs and concerns and was extremely professional...my care was tailored to my needs and she was very informative with my options...Our cycles include: Oral medication stimulation, HCG trigger shot with timed donor sperm iui and vaginal progesterone suppositories.
Love Jess [nurse at Boston IVF]. She is compassionate, caring, informative and professional. She planned my cycles out with Dr. Elugero and constantly was communicating with me. She is organized and always responded quickly to all of my questions and emails...clean, professional and stayed close to appointment times. The waiting rooms and exam rooms were appropriate being clean, dim lighted, clean equipment etc. I never had concerns about the clinic as everyone was professional
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr. Elguero is warm, compassionate and caring. She was very informative, listen to our needs and concerns and was extremely professional.Our nurse Jessica is so helpful. Her response were timely and informative. She has been a life saver through this emotional process. We Love the Albany IVF team!!
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
This journey isnt easy. Time, patience and being informed is very important. Be prepared for the unexpected challenges that may lie ahead.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
my care was tailored to my needs and she was very informative with my options
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
We are a same sex couple without fertility issues. Qe have conceived 3 children over the last several years under the care Of Dr. Peter Horvath and now Dr. Elguero. One of our pregnancies we recently experienced a mid term loss and a previous misscarraige and the staff at albany ivf were amazing during such difficult times. Our cycles include: Oral medication stimulation, HCG trigger shot with timed donor sperm iui and vaginal progesterone suppositories.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Jessica Camprone)
Love Jess. She is compassionate, caring, informative and professional. She planned my cycles out with Dr. Elugero and constantly was communicating with me. She is organized and always responded quickly to all of my questions and emails
Describe your experience with Boston IVF - The Albany Center.
clean, professional and stayed close to appointment times. The waiting rooms and exam rooms were appropriate being clean, dim lighted, clean equipment etc. I never had concerns about the clinic as everyone was professional
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
insurance covered most of our treatment costs
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2018, Successful
NPS
9
NPS
10
Age 34 - 37
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We had to push a couple of times for them to slow down and thoroughly explain what was going on. [Dr. Elguero] has done this numerous times and we were unsure what was going on...was very nice and when we asked for more information a couple of times she was able to answer all of our questions. It was a very emotional time for my wife and the Dr was compassionate and understanding to what she was feeling at the time.
Pricing is everything, and it was hard to get what a procedure is going to cost or getting help with grant information [at Boston IVF]. There were no list of medication prices either. We had to look up medication pricing ourselves...The Dr and Nurse listed the procedures very well. Any questions we had about the procedure or timing of anything was answered fully...Casey was an excellent nurse. She helped answer my wife's questions and was present during all check ups and appointments that my wife had.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
The Dr was very nice and when we asked for more information a couple of times she was able to answer all of our questions. It was a very emotional time for my wife and the Dr was compassionate and understanding to what she was feeling at the time.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Make sure the Dr answers all of your questions and if you are unsure of a procedure or why something is, please ask her to explain it again or differently. It will help.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
We had to push a couple of times for them to slow down and thoroughly explain what was going on. The Dr has done this numerous times and we were unsure what was going on.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
The Dr and Nurse listed the procedures very well. Any questions we had about the procedure or timing of anything was answered fully.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Casey)
Casey was an excellent nurse. She helped answer my wife's questions and was present during all check ups and appointments that my wife had.
Describe your experience with Boston IVF - The Albany Center.
Pricing is everything, and it was hard to get what a procedure is going to cost or getting help with grant information. There were no list of medication prices either. We had to look up medication pricing ourselves.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
The costs was a topic that was rarely discussed. We had limited funds and limited healthcare help. It was painful trying to get what costs what from the office.
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
I have no comments.
9
Doctor
Sonia Elguero
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2015 - 2018, Successful
NPS
10
NPS
10
Age 25 - 28
5 Fertility Medications
PCOS
Tubal Blockage
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Ask questions, she [Dr. Sonia Elguero] always answers any questions you may have and doesn’t make you feel as if they aren’t valid questions... She has been there every step of the way and explains everything thoroughly. We are so happy with the care and treatment she has provided...I started treatment with Dr. Elguero in 2015 I had an spontaneous ectopic pregnancy. Then I had a pregnancy after that on clomid resulting in a healthy baby boy.
[Boston IVF was] Very clean and welcoming! Kind and helpful staff along with nurses and doctors. Prompt phone calls back when undergoing treatment. I would recommend them to any one! Always feel like a human and not a number and like my care and concerns matter...Ask questions, she [Dr. Sonia Elguero] always answers any questions you may have and doesn’t make you feel as if they aren’t valid question
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
I started treatment with Dr. Elguero in 2015 I had an spontaneous ectopic pregnancy. Then I had a pregnancy after that on clomid resulting in a healthy baby boy. Now we are undergoing treatment to hopefully be blessed with another little one. Dr. Elguero has been an absolute blessing and rock for our family. She has been there every step of the way and explains everything thoroughly. We are so happy with the care and treatment she has provided.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Ask questions, she always answers any questions you may have and doesn’t make you feel as if they aren’t valid questions.
Describe your experience with Boston IVF - The Albany Center.
Very clean and welcoming! Kind and helpful staff along with nurses and doctors. Prompt phone calls back when undergoing treatment. I would recommend them to any one! Always feel like a human and not a number and like my care and concerns matter.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 30
1 Fertility Medications
Diminished Ovarian Reserve
Income $50K - $99K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Sonia Elguero was very welcoming, put everything in black and white, there was no misunderstanding what any of our blood work meant. She every personable, i never walked out of her office wondering anout test or our next step...She very honest with us explained all of our results, what was going to happen next and what to expect
They [nurses at Boston IVF] are wondeeful! Very personable, supportive, encourging...Office vists, lab work, ultrasounds and it was all very affordable...Easy to call, locate, the staff is amazing, patients come first, i never felt like a number, the doctor knew my name, the nurse, everyone its almost like ive been going for years and i had only been there twice
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Sonia Elguero was very welcoming, put everything in black and white, there was no misunderstanding what any of our blood work meant. She every personable, i never walked out of her office wondering anout test or our next step
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Make sure you are ready to hear the worst, because chances are the worst your expecting is what you might here
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
She very honest with us explained all of our results, what was going to happen next and what to expect
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
Just starting our first protocal dont have mich information for you
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Casey)
They are wondeeful! Very personable, supportive, encourging
Describe your experience with Boston IVF - The Albany Center.
Easy to call, locate, the staff is amazing, patients come first, i never felt like a number, the doctor knew my name, the nurse, everyone its almost like ive been going for years and i had only been there twice
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Office vists, lab work, ultrasounds and it was all very affordable
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
No comment
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
7
NPS
9
Age 28
1 IUI
2 IVF
Anovulation
Endometriosis
PCOS
Tubal Blockage
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr Elguero seems almost nervous or awkward when she talks to you, which made me feel less confident in her knowledge/abilities when I first met her. After more appointments with her, I was less worried about it. It's just her personality. She's pretty upfront with her explanations of things, and has no issue explaining things in simpler terms to ensure you understand....It seemed like she would have experimented more loosely if we weren't so concerned about the cost,
The clinic [Boston IVF] is very organized. Everything is very clean. The waiting room is comfortable. All the staff are kind and thorough in explaining things. They're helpful and supportive...All the nursing staff at the clinic were incredibly kind and supportive. Blood draws were always quick and relatively painless...Everyone starts their cycle at the same time each month. I couldn't start my second IVF cycle earlier because I was told "this month's cycle is starting in 2 days and you wouldn't get your meds in time." In the long run, waiting another month wasn't a big deal but it was frustrating that I had to fit into the herd's timeline.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Dr Elguero seems almost nervous or awkward when she talks to you, which made me feel less confident in her knowledge/abilities when I first met her. After more appointments with her, I was less worried about it. It's just her personality. She's pretty upfront with her explanations of things, and has no issue explaining things in simpler terms to ensure you understand. One thing that *really* bothered my husband was that as soon as she was reminded we were paying out of pocket instead of with insurance, she adjusted the protocol and plans for possible future protocols. It seemed like she would have experimented more loosely if we weren't so concerned about the cost, which makes us wonder if the successful cycle would have been several cycles later instead.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Make sure you are prepared with all of your questions ahead of time and make sure she takes the time to answer them.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
Everyone starts their cycle at the same time each month. I couldn't start my second IVF cycle earlier because I was told "this month's cycle is starting in 2 days and you wouldn't get your meds in time." In the long run, waiting another month wasn't a big deal but it was frustrating that I had to fit into the herd's timeline.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
For our IUI cycle, we used meds typically used for IVF to see how my body woild respond. We were under the impression the IUI would not be successful because of my endometriosis and blocked tubes. Menopur and Follistim were used, along with Ganirelix. For the first IVF cycle, we used Menopur, Follistim, and Ganirelix again. We used a higher dose of Follistim and lower dose of Menopur. It was a very unsuccessful cycle. There were 12 follicles, but only 2 eggs were retrieved. Most follicles were such low quality or not fully matured, and they broke apart when she tried to retrieve eggs. Only one egg was good quality, it was transferred on day 3, and ended in a chemical pregnancy. The second IVF cycle, Dr Elguero decided to "flipflop" the meds. We used a higher dose of Menopur and a lower dose of Follistim. The meds were increased at a slower rate so that follicles would have a better opportunity to mature and develop. 10 eggs were retrieved, 8 fertilized. 6 developed into embryos, 1 was transferred and the other 5 are currently frozen. I'm 18 weeks pregnant from that cycle and things seem to be going smoothly.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Michelle)
All the nursing staff at the clinic were incredibly kind and supportive. Blood draws were always quick and relatively painless. The ultrasound techs were all very friendly and thorough in their explanations. Everyone in the office was always friendly. Some of the staff have also gone through fertility treatments themselves, which added an extra layer of comfort when they discussed the process with me.
Describe your experience with Boston IVF - The Albany Center.
The clinic is very organized. Everything is very clean. The waiting room is comfortable. All the staff are kind and thorough in explaining things. They're helpful and supportive. I was actually sad to be released from the office and sent to my new OBGYN.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
For IUI, meds and procedure were covered by insurance and we only had to pay our $10 copay. For IVF, nothing was covered by insurance. Meds cost $3000, procedure cost $6500, and freezing embryos that weren't transferred cost $1000
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
I was not given an option regarding the number of embryos transferred. Dr Elguero said she would only transfer one embryo because I was young and carrying multiples was high risk.
7
Doctor
Sonia Elguero
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
9
NPS
9
Age 29 - 30
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Sales Representative
1st of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Sonia Elguero] was always very thoughtful, sensitive, and straight forward with us. She helped us get through very hard times... She was always wonderful at explaining our previous failed cycles, what could have gone wrong, and what she would recommend we do to fix it for the next cycle. She always answered any questions we had. We felt more like family at this office with Doctor Elguero than just a number.
The ultrasound technicians [at Boston IVF] were great and so knowledgeable. I felt like I always trusted what our nurses and techs told us. I would say the clinics weakness would be that their IVF cycles are in batches and not driven towards the specific patient. You had to do your retrievals for IVF the same time every other patient was doing their retrieval...I had a two main nurses during our time at Albany IVF. They were both fantastic. They were always there to answer all of my questions, and I always had a lot of those! The nursing staff, ultrasound technicians, and my two nurses were great and so nice to work with. Michelle was there to even just let me cry to her on the phone. She was amazing!
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
Doctor Elguero was great. She was always wonderful at explaining our previous failed cycles, what could have gone wrong, and what she would recommend we do to fix it for the next cycle. She always answered any questions we had. We felt more like family at this office with Doctor Elguero than just a number.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
Ask questions! When in doubt or when you are wondering about ANYTHING during this crazy rollercoaster, ask as many questions as you can! Stay on top of things and always be prepared for anything.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
I felt very comfortable with my time at Boston IVF The Albany Center with Doctor Elguero. She was always very thoughtful, sensitive, and straight forward with us. She helped us get through very hard times.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
For our first three IUI treatments we were on Clomid. Clomid thinned out my lining and we were unsuccessful with those IUIs (one was a chemical pregnancy). We moved onto Antagonist protocols for our IVF Cycles. Our First IVF cycle, we stimmed with Follistim, Menopur, Ganirelix and triggered with Ovidrel. We had 8 eggs result in that IVF cycle however our eggs were delayed in fertilization (we did not do ICSI the first round) so we had no embryos to transfer this round. Our 2nd IVF cycle we stimmed with the same protocol as the first. This resulted in 9 eggs retrieved. Of those 9 we ended with 2 very fragmented / poor quality embryos by day 3 and did a fresh transfer of the two embryos. Resulted in a negative pregnancy test. Our 3rd cycle we actually started as a Gonadatropin IUI (stimmed with Follistim only and then Ganirelix) and converted to IVF. We triggered with Ovidrel and we retrieved 14 eggs that time. We transferred 2 embryos on day 5 (two morulas so not full blasts). This resulted in a chemical pregnancy. Our 4th cycle of IVF we also did Follistim only plus Ganirelix. We triggered with Lupron and Ovidrel and retrieved 18 eggs. Of those we ended with 1 day 5 4AA embryo blast and 1 other embryo that was a little behind on day 5 but we gave it a shot and transferred both embryos on day 5 fresh. This resulted in a negative pregnancy test. We also tried one more (our 4th) IUI with Follistim and Ganirelix, triggered with Ovidrel, and this resulted in a negative test as well.
Describe your experience with your nurse at Boston IVF - The Albany Center. (Assigned nurse: Michelle )
I had a two main nurses during our time at Albany IVF. They were both fantastic. They were always there to answer all of my questions, and I always had a lot of those! The nursing staff, ultrasound technicians, and my two nurses were great and so nice to work with. Michelle was there to even just let me cry to her on the phone. She was amazing!
Describe your experience with Boston IVF - The Albany Center.
This clinics strength is their staff. They are always so helpful, they were always there to answer any questions, and always worked with you to get in when you needed to. The ultrasound technicians were great and so knowledgeable. I felt like I always trusted what our nurses and techs told us. I would say the clinics weakness would be that their IVF cycles are in batches and not driven towards the specific patient. You had to do your retrievals for IVF the same time every other patient was doing their retrieval.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
We were covered for one round of IVF with our insurance but we hit that lifetime max after our 1st IVF. The cost of IVF was around $13,000 after that and we also had to pay out of pocket for our medication, about $4k.
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
We wish we tried to do one single embryo (especially our 4AA Blast that we finally got on our 3rd round) rather than add in the other embryos that were always a little behind.
9
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Successful
NPS
10
NPS
10
Age 29
Tubal Blockage
Income $50K - $99K
Operations
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Elguero] made it all about us. All about what we were going through. All about what I needed to be able to have a baby....She is amazing. Very personable. Very blunt....She started from the beginning and treated me and what was wrong with me with what was wrong with me after battling ovarian cancer...She wanted to remove the blocked Fallopian tube and make sure that it was clear to have a baby. That nothing could hurt our chances.
Everyone [Boston IVF- Albany] was so personable. Cared about Your every need. Knew you by name when you walked in the front door. They always asked how you were feeling and if you needed anything and how your drive was. And how everything was. Knew everything about you.... Amazing. Cared about you like you were family.... She [Dr. Elguero] made it all about us. All about what we were going through. All about what I needed to be able to have a baby.
How was your experience with Sonia Elguero at Boston IVF - The Albany Center?
She is amazing. Very personable. Very blunt. The only adjective was us trying to have a baby. She didn’t just want to jump into the IVF treatment if it wouldn’t take. She started from the beginning and treated me and what was wrong with me with what was wrong with me after battling ovarian cancer and wasn’t concerned with making money on jumping right into the IVF treatment. She treated my blockage first didn’t push anything on us. Listened to everything we had to say.
What's one piece of advice would you give a prospective patient of Sonia Elguero at Boston IVF - The Albany Center?
She has the best ententions and gives the the best chances to reach your end goal.
During treatment, were you treated like a number or a human with Sonia Elguero at Boston IVF - The Albany Center?
She made it all about us. All about what we were going through. All about what I needed to be able to have a baby.
Describe the protocols Sonia Elguero used in your cycles at Boston IVF - The Albany Center and their degree of success.
She wanted to remove the blocked Fallopian tube and make sure that it was clear to have a baby. That nothing could hurt our chances.
Describe your experience with the nursing staff at Boston IVF - The Albany Center.
Amazing. Cared about you like you were family.
Describe your experience with Boston IVF - The Albany Center.
Everyone was so personable. Cared about Your every need. Knew you by name when you walked in the front door. They always asked how you were feeling and if you needed anything and how your drive was. And how everything was. Knew everything about you.
Describe the costs associated with your care under Sonia Elguero at Boston IVF - The Albany Center.
Reasonable.
Describe Sonia Elguero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Albany Center.
She made sure to cover every base and not miss a single thing.
10
Doctor
Sonia Elguero
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Albany Center
Loudonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5