Boston IVF - The Maine Center

3 doctors work here

Rated 8.3
Strongly recommend: 58%Neutral: 33%Don't recommend: 9%8.3
58% strongly recommend
42 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.7
7.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.7
6.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.9
8.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
519
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

South Portland
778 Main St
South Portland, ME 04106
207.358.7600

26 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
10
NPS
9
Age 35 - 37
2 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr. Lannon made you feel like you were as important to him as family...He is kind, gentle, thorough and brought humor when appropriate. He always reached out as quickly as he had any news or outcomes from our cycle...he never made you feel less than or just a number. After egg retrievals he personally reached out later that evening just to check to see how I was recovering. I would recommend Dr.Lannon without hesitation.
[Boston IVF- The Maine Center is] Very thorough, expect monitoring closely and appointments every 2-3 days. Staff is very kind and will call with any update and not keep you waiting. When there is good news they celebrate with you and make you feel very special. During one of my cycles I had Covid- the staff checked in on me as if I were family.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon made you feel like you were as important to him as family. I truly believe I got the same treatment as he would have given a sister or brother. He is kind, gentle, thorough and brought humor when appropriate. He always reached out as quickly as he had any news or outcomes from our cycle. His words were genuine and he referred to himself as “Ben”, he never made you feel less than or just a number. After egg retrievals he personally reached out later that evening just to check to see how I was recovering. I would recommend Dr.Lannon without hesitation.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
To call the office if you had any questions while undergoing treatment as He and the staff will always break down any question you have.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon always remembered something about my life outside of fertility to talk about with compassion and care.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
Birth Control to start then Menopur and Gonal F ended with cetritide. 2 eggs retrieved. Second retrieval: Birth Control to start, Menopur and Gonal F 450 ended with cetritide- 7 eggs
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Barbara)
Nurse Barbara was soft spoken and kind. She always knew next steps and broke them down in a way I could understand.
Describe your experience with Boston IVF - The Maine Center.
Very thorough, expect monitoring closely and appointments every 2-3 days. Staff is very kind and will call with any update and not keep you waiting. When there is good news they celebrate with you and make you feel very special. During one of my cycles I had Covid- the staff checked in on me as if I were family.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
Around 8,000.00 per cycle and 4,400.00 for upcoming FET. 3,800.00 for each cycle for PGT-A testing
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
6
NPS
10
Age 22 - 23
1 IVF
1 Embryo Freezing
Endometriosis
Immunological
Recurrent Pregnancy Loss
Unexplained
Other
Income $50K - $99K
IUI With Other Docs
Doesn't Recommend
Strongly Recommends
Successful
We are young and I have a high AMH so [Dr.Alper] customized our protocol so we wouldn’t overstimulate...took lots of notes on our situation so every time we saw him or spoke over the phone he was very up to date on our individualized care. He does care about your success and will do what needs to be done and is very thorough on explaining things but can be a little quick to get you out of his office. I have left feeling like I didn’t always have my questioned answered
Nursing staff [at Boston IVF] has been wonderful. Communication with them is great. Financial office is bad. Not good with communication, gives very little information when needed. Their office is small and I love that about it because you feel less like a number. They often refer to us as the “travelers” because we have to travel 3 hours to get to the office, but it feels so personal and sweet and I love that they are a small enough clinic to remember their patients.
How was your experience with Michael Alper at Boston IVF - The Maine Center?
Our overall experience thus far with dr. Alper has been good. He is great at explaining the process of IVF and the logistics. I have a couple autoimmune diseases and we were beginning to look into IVF when one of them went into a dangerous flare. No matter how many times I begged him to start, he told us he wanted the best outcome for us and wanted me to be at my healthiest. That appointment was HARD. But I now appreciate him pushing off our treatment because it showed he cared about us and in the end was the right decision. I am a very straight to the point “give me all the details” kind of patient and he is a “everything is fine” “trust me” kind of doctor. He has a lot of faith in the process and that things will work out and definitely looks on the bright side of all things. While this is great and some patients might really appreciate this, this is where we butt heads a little bit because I like the cold hard truth. I like to see my specific results for everything, I like to hear opinions good and bad on everything and weigh pros and cons. Being Informed is best in my opinion and he doesn’t usually give all the information, just a summarized “best” version. I do like him as our doctor and so far our experience moving forward through IVF has been wonderful.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF - The Maine Center?
Be an advocate for yourself. This goes for any doctor. But test results don’t always tell the full truth, otherwise “unexplained infertility” wouldn’t be a thing. Write your questions down and push to have them answered. Don’t be afraid to be assertive about your particular situation if you have concerns. Communication is great so typically that isn’t something to worry about. Just be an advocate for yourself!
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF - The Maine Center?
Dr Alper took lots of notes on our situation so every time we saw him or spoke over the phone he was very up to date on our individualized care. He does care about your success and will do what needs to be done and is very thorough on explaining things but can be a little quick to get you out of his office. I have left feeling like I didn’t always have my questioned answered, which was why I didn’t rate him “perfect” on this scale. I’ve learned to be a bit more assertive asking questions so we now work well together.
Describe the protocols Michael Alper used in your cycles at Boston IVF - The Maine Center and their degree of success.
We are young and I have a high AMH so Alper customized our protocol so we wouldn’t overstimulate. We did Gonal F, Cetrotide, and a Lupron trigger. There was a risk for hyperstimulation for me but dr Alper was really great with lowering my dosages and watching everything closely so that didn’t happen. Our IVF cycle produced 35 eggs retrieved, 27 of those fertilized, 17 made it to day 5 embryos and were frozen, 7 of those came back pgs normal embryos. We were very happy with our outcome of our IVF cycle. Due to Covid 19 we haven’t been able to move forward to our transfer yet. With my autoimmune conditions I advocated for immune protocols for our transfer but Alper is a bit reserved when it comes to “experimental treatment”. Or treatment/protocols without enough evidence to support. We’ve lost 5 pregnancies so this was important to us to try but he was strict on his opinion. He took us seriously though and pushed for second and third opinions from other doctors, which I appreciated. Dr. Alper cares.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Tiffany)
My nurse Tiffany has been the best part of my treatment at Boston IVF. She is amazing. Great at communicating, very fast at getting back to you. She is so organized! I don’t know how she does it handling so many people but she does an amazing job making you feel like you are her only patient. The financial office is bad with communication. Not good with sharing pertinent information. We were hit with an unexpected huge bill and nobody communicated with us. Their phlebotomist is amazing!! She is so sweet and always makes you feel so good. She asks how we’re doing and how things are going and truly cares about you. It’s nice to have someone ask those questions.
Describe your experience with Boston IVF - The Maine Center.
Nursing staff has been wonderful. Communication with them is great. Financial office is bad. Not good with communication, gives very little information when needed. Their office is small and I love that about it because you feel less like a number. They often refer to us as the “travelers” because we have to travel 3 hours to get to the office, but it feels so personal and sweet and I love that they are a small enough clinic to remember their patients.
Describe the costs associated with your care under Michael Alper at Boston IVF - The Maine Center.
We had a cap of 10k for insurance coverage which we feel so blessed to have. Our IVF cycle (ministering, retrieval, freezing of embryos) cost is about 2000. Our pgs testing (which we were not given any information about regarding cost or what to expect) cost us 8,000. This was unexpected and we weren’t prepared to handle it. Our transfer will be out of pocket.
Describe Michael Alper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
For our particular situation I am considered high risk with pregnancy so he strongly advised us not to transfer more than one. We never wanted more than 1 transferred at a time anyway so this wasn’t an issue.
6
Doctor
Michael Alper
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
9
Age 29 - 30
1 Fertility Medications
Unexplained
Other
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Lannon spoke in terms we could understand. With our first transfer, the pregnancy ended up being ectopic and I could tell by the way he spoke to it husband and I how sincere he was and how disappointed he was. He offered the next steps, but made sure we knew it was on our time, whenever we were ready...Because I'm "young" and otherwise healthy, it was strongly advised to transfer one embryo to avoid potential pregnancy complications with multiples.
I can call at any time and they are fully knowledgeable in my case. My primary nurse knows me by name and seems to truly care...[Boston IVF is] Very organized, never overbooked so you're not stuck waiting around, very confidential and compassionate. The only negative to say is that some of their ultrasound techs are less than friendly. Being such an emotional process, they should really know their audience and understand we are nervous and stressed.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
He's very good at putting a patient's mind at ease for such an uncomfortable, emotional procedure. He spoke in terms that were understood, but it was also very evident he knows exactly what he's doing. It's very clear he wants the same outcome for his patients that his patients are there for - a baby.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Ask a lot if questions - information is not always given in full because it might be assumed you are already aware.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon spoke in terms we could understand. With our first transfer, the pregnancy ended up being ectopic and I could tell by the way he spoke to it husband and I how sincere he was and how disappointed he was. He offered the next steps, but made sure we knew it was on our time, whenever we were ready.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
For the first frozen transfer, Dr. Lannon prescribed PIO and endometrin. The PIO was 50mL every three days, starting 5 days before transfer. the Endometrin was twice a day. For the second FET, I was prescribed estradiol, which I took 6mg for three weeks, then started daily PIO shots if 50mL 6 days before transfer.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Barbara Del Signore)
No real weaknesses in their nursing team. I can call at any time and they are fully knowledgeable in my case. My primary nurse knows me by name and seems to truly care.
Describe your experience with Boston IVF - The Maine Center.
Very organized, never overbooked so you're not stuck waiting around, very confidential and compassionate. The only negative to say is that some of their ultrasound techs are less than friendly. Being such an emotional process, they should really know their audience and understand we are nervous and stressed.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
$4,400 for a FET, which includes the transfer, ultrasounds, and bloodwork as along as performed at the clinic
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
Because I'm "young" and otherwise healthy, it was strongly advised to transfer one embryo to avoid potential pregnancy complications with multiples.
What specific things went wrong at Boston IVF - The Maine Center?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Boston IVF - The Maine Center.
Sometimes there can be miscommunications when talking to multiple people at the clinic. I think it's a matter of discussing a protocol with the nurse/doctor and not having it immediately updated in my chart for the rest of the clinic to view.
9
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 34 - 35
1 IVF
European
Income $50K - $99K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We did a freeze all cycle [with Dr. Benjanmin Lannon] due to the risk of OHSS based on my AMH. I stimmed for 8 days, Follistim/Menopur/Ganirelix. My estrogen went sky high and it was recommended that I switch to Lupron trigger - however, at the time this was going to cost me an extra $700 so I pleaded to continue with Ovidrel trigger. (I did end up with OHSS). 24 retrieved, 19 fertilized = 6 embryos.
It's [Boston IVF- Maine] small so you will pretty much only work with your nurse and definitely only with your doctor. Because it's small, they do manage cycles to line up with their OR schedule. I wish there were more services available here like acupuncture, mental health, etc. I don't like working with the financial people - I feel like there should be more compassion in that process because it is VERY expensive. They've also raised their prices in the last year.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon is kind, funny, and intelligent. He has responded to my questions nearly immediately which I appreciate. He has validated my feelings throughout the entire process and I truly believe he is committed to our success. I believe he works very hard as sometimes he would share results with us in the evening when I know he isn't at work. This was incredible as the waiting period for results is very stressful. I knew as soon as he had them, we'd have them.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Don't be afraid to bring up what you've read/researched. You can really ask all questions you have.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon has taken the time to respond to all of my emails, calls, and in person questions/concerns. He was very validating after our first failed transfer and was open to hearing about what I want to explore as next steps but also gave me his expert opinion. The nurses have all been very nice.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
We did a freeze all cycle due to the risk of OHSS based on my AMH. I stimmed for 8 days, Follistim/Menopur/Ganirelix. My estrogen went sky high and it was recommended that I switch to Lupron trigger - however, at the time this was going to cost me an extra $700 so I pleaded to continue with Ovidrel trigger. (I did end up with OHSS). 24 retrieved, 19 fertilized = 6 embryos. 4 came back normal (PGS testing) and one indeterminate. First frozen embryo transfer- estrogen patch and pills for three weeks then started endometrin suppositories for 5 days before transfer. Transferred failed unfortunately even though it was a high grade, PGS tested embryo. We are waiting to start a new cycle to transfer again.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Tiffany)
I was assigned a nurse but would hear from other nurses often during the transfer cycle. That was fine since they're all nice. Our nurse is nice, professional, and returns calls quickly.
Describe your experience with Boston IVF - The Maine Center.
It's small so you will pretty much only work with your nurse and definitely only with your doctor. Because it's small, they do manage cycles to line up with their OR schedule. I wish there were more services available here like acupuncture, mental health, etc. I don't like working with the financial people - I feel like there should be more compassion in that process because it is VERY expensive. They've also raised their prices in the last year.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
Consultation: $350 , Follow up appointment: $300 Freeze all cycle: $7,750, PGS testing: $3,850, Embryo storage for one year: $1,020, Frozen Embryo Transfer: $4,000. None of this includes medications or blood tests.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
It was preferred to only transfer one due to high risks of a multiple pregnancy. We agreed so it hasn't been discussed again since.
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Successful
NPS
10
NPS
10
Age 25 - 30
8 Fertility Medications
PCOS
Recurrent Pregnancy Loss
European
Other
Income $100K - $199K
Entrepreneur
Strongly Recommends
Strongly Recommends
Successful
Dr. Lannon was not only a part of my clomid/letrozole cycles, but he also performed a surgery to correct my septate uterus. The surgery was a great experience and I always knew what to expect and how to deal with it. During my medicated cycles, he treated my cycles as a priority even though we were doing simple hormone treatments. With each of my two miscarriages, he was there for comfort and to explain every detail possible. Every appointment has been a good experience.
Everyone at the clinic [Boston IVF- South Portland] is friendly and comforting at times of joy as well as during the hard times. They are prompt and timely at returning calls and emails. All of the paperwork and info has been sent via email prior to our appointments which makes it easier to review on our own time before talking about it in person.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon was not only a part of my clomid/letrozole cycles, but he also performed a surgery to correct my septate uterus. The surgery was a great experience and I always knew what to expect and how to deal with it. During my medicated cycles, he treated my cycles as a priority even though we were doing simple hormone treatments. With each of my two miscarriages, he was there for comfort and to explain every detail possible. Every appointment has been a good experience.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Ask any questions you may have. No question is too simple and will always be answered.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon made every effort to make me feel important during every cycle, even though it was simply a clomid or letrozole cycle with no other treatments. Even though I was not doing an IVF cycle, he still made my cycle a priority. I can’t wait to do our IVF cycle with him in a couple of weeks.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
The first treatment I had was to correct my uterus. I had a laporoscopy and hysteroscopy to remove a septum in my uterus. After that was corrected, I did clomid cycles. The second cycle worked but ended in m/c at 8 weeks. The very next clomid cycle I did after my first m/c worked but also ended around 8 weeks. After doing a couple more clomid cycles, we switched to letrozole. After 3 letrozole cycles that didn’t work (and a couple years of a break from trying) we were advised to move onto an ivf cycle with pgs testing. We are starting injections for that this month and can’t wait to start the journey.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Tiffany Tifft)
Tiffany has been great at explaining all of the steps for our upcoming ivf cycle. She is also always prompt at responding to emails and calls, as is the rest of the staff.
Describe your experience with Boston IVF - The Maine Center.
Everyone at the clinic is friendly and comforting at times of joy as well as during the hard times. They are prompt and timely at returning calls and emails. All of the paperwork and info has been sent via email prior to our appointments which makes it easier to review on our own time before talking about it in person.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
I don’t remember exactly
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
We have not gotten to this point yet but we are very happy that he suggested that we test our embryos with pgs testing before we do a transfer to ensure we are transferring the healthiest and strongest embryos.
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
9
Age 31
1 IVF
Other
Other
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
We loved each and every experience we had with Dr. Lannon. If I were to give any constructive feedback I would say that between starting meds for the retrieval and the actual retrieval we mostly only spoke to his nurses. We completely understand that he is extremely busy, and I know that for every monitoring appointment and blood test he was assessing my results, but hearing from him would have been supportive.
I really enjoyed our clinic [Boston IVF- South Portland]. The support staff was very helpful. I will say that the billing department was extremely disappointing. This is a very sensitive experience for people, and I did not feel like their billing employee gave any empathy, patience, or understanding. I understand that this at the end of the day is a business, we felt like if we didn't completely pay up front that issues would arise, also their was inconsistency in how we were communicated with. Bills that came from the actual Boston, Boston IVF location were almost threatening, notes left at the end of the bill (which I still have for proof) would have comments like "PAYMENT IS SERIOUSLY OVERDUE" which is obviously something we are more than aware of.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
We loved each and every experience we had with Dr. Lannon. If I were to give any constructive feedback I would say that between starting meds for the retrieval and the actual retrieval we mostly only spoke to his nurses. We completely understand that he is extremely busy, and I know that for every monitoring appointment and blood test he was assessing my results, but hearing from him would have been supportive.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Go into an appointment where you will be speaking with Dr. Lannon with structured questions you would like to have answered. I wish we had done that because I sometimes left feeling like I had wished I had written everything down versus trying to remember it all in my head.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon took extensive time to speak with us in our initial consultation, as well as our consult to begin IVF treatment. Throughout the process he was always reachable, and felt very supported by his staff as well. More importantly, once we found out the transfer had failed. He went out of his way to call us within hours of my blood test results to simply see if my husband and I were okay. Dr. Lannon has truly helped my husband and I to approach the IVF experience with a sense of humor, and know that we are in good hands.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
For our egg retrieval we used FSH's such as gonal f, menopur, and cetrotide. After each monitoring Dr. Lannon would tweak my meds based on the ultrasounds and blood tests. We had a pretty "simple' retrieval experience, they got 14 eggs, we did not need ICSI, and 4 made it to Day 5 maturation. He transferred the best graded embryo for a fresh transfer, a 4AA.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Barbara)
Barbara is one of the nurses that supports Dr. Lannons patients and I could not be more thankful for the empathy and sensitivity she showed us each and every day during our retrieval and transfer process.
Describe your experience with Boston IVF - The Maine Center.
I really enjoyed our clinic. The support staff was very helpful. I will say that the billing department was extremely disappointing. This is a very sensitive experience for people, and I did not feel like their billing employee gave any empathy, patience, or understanding. I understand that this at the end of the day is a business, we felt like if we didn't completely pay up front that issues would arise, also their was inconsistency in how we were communicated with. Bills that came from the actual Boston, Boston IVF location were almost threatening, notes left at the end of the bill (which I still have for proof) would have comments like "PAYMENT IS SERIOUSLY OVERDUE" which is obviously something we are more than aware of.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
So the egg retrieval and transfer were 9,400. Medications for retrieval were 3,000. Testing prior to starting the retrieval (genetic) were 1,100.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
As we were set on only transferring one embryo, we are not very sure on what Dr. Lannons stance is on multiple embryos transferred. We do know that he is comfortable transferring two but I am not sure past that amount.
9
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
9
Age 30
Donor Sperm
Male Factor
Other
Income $100K - $199K
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Lannon wants to try a few rounds of a natural IUI cycle. If that doesn’t work we will regroup and look at a medicated cycle. For now I am just using ovulation predictor kits and will go in for an IUI when it’s a positive. ... I was previously diagnosed with uterine scaring by a different doctor. Dr Lannon questioned those results and wanted to take another look with a saline infused sonogram.
Their [Boston IVF] scheduling is a little weird to me. I have had 2 appointments and both have been changed to earlier in the day. I am lucky to have a flexible job but that might not work for everyone. It’s almost like they don’t even ask you if the time change will work they just kind of tell you. ... Tammy [nurse] was very knowledgeable and took time to help me understand things.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
At our consult he explained things so clearly and made things easy for us to understand. This whole process and journey to get here has been confusing on so many different levels. When we left our consult we felt a way we hadn’t felt in 4 years...hopeful. You are his patient but he makes you feel included and heard.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
He gives you a ton of information, try to record your consult. The next day when things settled in my brain I wrote down a ton of questions to bring to my next appointment.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
I was previously diagnosed with uterine scaring by a different doctor. Dr Lannon questioned those results and wanted to take another look with a saline infused sonogram. At the consult he said “ I want to take another look, well you and I can look together” it just made me feel included and that he wanted to make sure I understood what was going on. During the procedure he explained every step and showed me on the monitor what we were looking at. The best news, his assumptions were correct and I was previously misdiagnosed!
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
I haven’t started treatment yet but Dr Lannon wants to try a few rounds of a natural IUI cycle. If that doesn’t work we will regroup and look at a medicated cycle. For now I am just using ovulation predictor kits and will go in for an IUI when it’s a positive.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Tammy )
I had a lot of questions after my consult. Tammy was very knowledgeable and took time to help me understand things.
Describe your experience with Boston IVF - The Maine Center.
Their scheduling is a little weird to me. I have had 2 appointments and both have been changed to earlier in the day. I am lucky to have a flexible job but that might not work for everyone. It’s almost like they don’t even ask you if the time change will work they just kind of tell you.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
Shockingly my insurance covered our consult. I just had $25 copay. If you pay upfront rather than them billing your insurance they only charge you half of what the cost is that is billed to insurance. I know my insurance doesn’t cover procedures or treatments so I opt to pay upfront and take advantage of the discount,
8
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
9
NPS
10
Age 36
1 IUI
Male Factor
European
Native American
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Unsuccessful
Doctor Lannon took a great deal of time answering our many questions and creating a fertility plan with us. He was candid and clear with his responses and very funny which helped to keep the mood light, all the while being sensitive to our situation. We feel completely comfortable seeing Dr Lannon. I would have liked him to coach us more on lifestyle changes that could help improve our fertility, but it seems he was sure that our problem might not be improved and our best option is IVF.
The clinic [Boston IVF-S. Portland] is welcoming, private, calm and comforting. I never have to wait long to be seen and rarely encounter others in the wait room. If you are a male and need to provide a sample, you are allowed to do so at home and bring it in within an hour - which is great because there is only one restroom off the reception area. My husband was not interested in attempting to provide a sample in that restroom and walking it to the receptionist. The patient rooms are small and basic, offices are comfortable.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Doctor Lannon took a great deal of time answering our many questions and creating a fertility plan with us. He was candid and clear with his responses and very funny which helped to keep the mood light, all the while being sensitive to our situation. We feel completely comfortable seeing Dr Lannon. I would have liked him to coach us more on lifestyle changes that could help improve our fertility, but it seems he was sure that our problem might not be improved and our best option is IVF.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Do your homework ahead of your visit and go informed and armed with questions.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
Dr Lannon is down to Earth, has a great sense of humor, and listens well and weighs in on concerns. He spent a lot of time with my husband and I.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
So far we have received only diagnostic testing, one cycle of Clomid without treatment, and one cycle of Clomid with unmonitored IUI. We received the Clomid and IUI treatment because we asked for it, not because it was suggested. It has been suggested that we try IVF, but we will request one more round of IUI before considering.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Tami Gosselin)
Tami has been wonderful with us. She is kind, answers all of our questions, and makes sure we are well informed. She calls and sends follow up emails so that I have a reference for instructions. She's great!
Describe your experience with Boston IVF - The Maine Center.
The clinic is welcoming, private, calm and comforting. I never have to wait long to be seen and rarely encounter others in the wait room. If you are a male and need to provide a sample, you are allowed to do so at home and bring it in within an hour - which is great because there is only one restroom off the reception area. My husband was not interested in attempting to provide a sample in that restroom and walking it to the receptionist. The patient rooms are small and basic, offices are comfortable.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
We paid $450 for an unmonitored IUI cycle. If I remember correctly, I paid $400 for a sonohysterogram, and about $100 for my husband's semen analysis. We also paid $200 for genetic testing (for me).
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
N/A
9
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
9
Age 36 - 37
2 IVF
Unexplained
Other
Income $50K - $99K
1st of 3 Docs
Neutral
Strongly Recommends
Unsuccessful
I felt like more [with Dr. Lannon] could have been done to give us a positive result. When both cycles were over and nothing was left, it was suggested to look into egg donation before doing any further testing...Was put on birth control until the start of period. Gonal F 225IU and HCG20 for 7 days. 7th day started Cetrotide 0.25 along with GonalF and HCG. Continued that for days 7,8,9. Took Ovidrel injection day 11. That was our first cycle regular IVF resulting in 11 mature eggs retrieved, 0 fertilized
They [Boston IVF staff] were very helpful with the financial part of things and guided my husband and I through every step. I do feel that I could’ve had a different outcome had I known what I know now so I’d tell a new patient to get all the facts about IVF and your specific situation before moving forward with any clinic...Our first loan to cover cycle was for $12,175.00. We didn’t end up with any embryos so the cost for freezing and transfer were deducted so it ended up around $8000
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
I truly did love Dr Lannon. He was great. It was the outcome that I didn’t love and after I had done lots of my own research and got a second opinion from another well known R.E. I realized maybe more could’ve been done. I believe he did all that he thought was right but should’ve done ICSI for our first cycle and not just IVF which resulted in NO fertilization of my 11 eggs. He was very kind and I really liked him but I’m childless now and my husband and I have spent all that we had to do those 2 rounds and went back to him to ask what he thought and he said we should look into egg donation. Another RE begs to differ.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Do your own research and know EXACTLY what’s going on with your own body and get ALL the facts before moving forward. He’s great, he is probably one of the best in our area..but nobody is perfect and in my heart I truly feel he missed a step. Get as much information as you can before you spend all that money.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
I felt like more could have been done to give us a positive result. When both cycles were over and nothing was left, it was suggested to look into egg donation before doing any further testing.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
Was put on birth control until the start of period. Gonal F 225IU and HCG20 for 7 days. 7th day started Cetrotide 0.25 along with GonalF and HCG. Continued that for days 7,8,9. Took Ovidrel injection day 11. That was our first cycle regular IVF resulting in 11 mature eggs retrieved, 0 fertilized. Rescue ICSI performed resulting in 8 fertilized. None continued over the next few days. We were left with nothing.Second cycle (a few months later) was the exact same thing except dosages were higher..GonalF 300, HCG30 for days 7,8,9. On day 10 took only Gonal F 300 in afternoon. Ovidrel trigger shot day 11 930pm. 12 mature eggs retrieved. ICSI and PICSI performed. 6 fertilized. Started progesterone tablets 2 days after retrieval. 6 made it to day 3 embryos. On day 5 there were 3 but only 1 was very good so I was called in to do a day 5 transfer of our only good embryo. A chemical pregnancy was the outcome.
Describe your experience with the nursing staff at Boston IVF - The Maine Center.
The nursing staff were great. They were always extremely helpful in guiding me through the process and explaining every step. Also very prompt with returning calls and answering questions that I had. There was only one time that I had gotten a call and the nurse mistook me for another patient so there was some confusion but it was quickly corrected. They were very attentive and compassionate.
Describe your experience with Boston IVF - The Maine Center.
I do recommend Boston IVF Portland, Maine Clinic. They are an experienced clinic and make you feel comfortable and welcome. They were very helpful with the financial part of things and guided my husband and I through every step. I do feel that I could’ve had a different outcome had I known what I know now so I’d tell a new patient to get all the facts about IVF and your specific situation before moving forward with any clinic. Every doctor is different and may take a different approach to your specific needs.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
Our first loan to cover cycle was for $12,175.00. We didn’t end up with any embryos so the cost for freezing and transfer were deducted so it ended up around $8000. The second cycle was more because of the decision to do ICSI and PICSI. We also had to pay for medication out of pocket which was about $3000 that we had to come up with (for each round) We took out a home equity loan to pay off remaining debt from first cycle and pay for the second cycle..about $20,000.00. Paying separately for medication. That was 3 years ago. We’re still paying our loan.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
Had we had more than one embryo, we had discussed only transferring one. That was suggested by Dr Lannon. I do not have any other comments regarding this since we only had one embryo.
7
Doctor
Benjamin Lannon
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
9
Age 34 - 37
1 IVF
Unexplained
European
Income $100K - $199K
Graphic Designer
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Lannon is a stellar doctor who has always communicated well with me. He's honest but warm, personable, and analytical. His bedside manner is impeccable and he has a good sense of humor. We had mixed results with our embryos and I had some complications throughout my treatment, but I always felt a strong sense of empathy from him and felt like we were in this together...Dr. Lannon was always happy to share his knowledge. He explains things when asked, but he might not offer up information without a prompt.
I only saw one doctor (not including anesthesiologists) at Boston IVF which I really liked. The nurses are quick to call you back. They have floating sonographers so I hardly saw the same person twice for ultrasounds. The receptionist is wonderful, but the backup receptionist is not warm at all. They just redesigned their website, and while it looks nicer, it's too "marketing" and not "caring" enough for me...
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon is a stellar doctor who has always communicated well with me. He's honest but warm, personable, and analytical. His bedside manner is impeccable and he has a good sense of humor. We had mixed results with our embryos and I had some complications throughout my treatment, but I always felt a strong sense of empathy from him and felt like we were in this together.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Don't be afraid to ask questions. I'm pretty inquisitive and Dr. Lannon was always happy to share his knowledge. He explains things when asked, but he might not offer up information without a prompt.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon has always been very personable with me. He's always made me feel very comfortable and like I mattered.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
After rounds Clomid and a couple failed IUIs with another doctor, I saw Dr. Lannon for a full round of IVF. He first did a hysterosalpingogram (HSG) to ensure my tubes weren't blocked, then we started the IVF cycle. Stimulation: Gonal-F and Lupron. Retrieval: general anesthesia. Transfer: transferred two fresh 5-day embryos and froze three more. Subsequent frozen transfers have consisted of Estradiol pills and patches, and progesterone suppositories (Crinone before the drug price skyrocketed, Endometrin after). Before my final transfer, Dr. Lannon recommended/performed a hysteroscopy on me due to retained placental product which called for general anesthesia.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Amy)
It took me a bit to warm to Amy. She covers information quickly and is very frank which can come off as uncaring, but she's great once you get to know her a bit better.
Describe your experience with Boston IVF - The Maine Center.
I only saw one doctor (not including anesthesiologists) at Boston IVF which I really liked. The nurses are quick to call you back. They have floating sonographers so I hardly saw the same person twice for ultrasounds. The receptionist is wonderful, but the backup receptionist is not warm at all. They just redesigned their website, and while it looks nicer, it's too "marketing" and not "caring" enough for me.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
In 2014, IVF: $8,300 paid in full before process began (included pre-op; follicle monitoring; serum hormone assays during stimulation; egg retrieval; sperm prep; anesthesia; transfer; post-op). My initial meds were $4,000. Embryo freezing: $1,750. ICSI: $2,500. Other fees (we did not incur): $500 anesthesia at transfer; $1,000 assisted hatching. Patients can apply for financial aid and must submit two years of tax returns.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
I requested the initial transfer of two embryos and Dr. Lannon obliged. Subsequent transfers have been singles.
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 28 - 29
1 IVF
1 Embryo Freezing
Male Factor
European
Native American
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
When it was time for the retrieval, my hormones were too high because I responded very well to the meds. So Dr. Lannon thought it was best to wait until my body had returned to normal before finishing the cycle. We also had only 4 embryos and he wanted to give us the best chance at a positive result...feels that he wants to give patients the best outcome, and if one embryo sabotages the other embryo you could lose both of them. In our case, it was better that we only do one embryo at a time, as well that it was safer to not have twins if we could avoid it.
The nursing staff [at Boston IVF] were always very professional and compassionate. They always took the best care of us and wanted us to feel calm and we could ask any questions we needed to...We were given a discount based on our income, as well as a discount on the medications. We felt like cost never obstructed our quality of care...The clinic was always inviting, from the receptionist at the front to ultrasound techs or people who drew blood. We never felt rushed or felt like we were bothering anyone. The clinic had no weaknesses. All of the staff are very good at what they do. For a new patient, be patient, try to keep your stress levels down even though it is a very stressful process, and have faith in yourself and the staff.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
From the day we walked through the door, Dr. Lannon treated us like we were important. He listened to our history and what we had been through and then gave us the facts, but delivered them in such a way that we felt like he was honest but not harsh. As a patient, I always felt like he was putting my needs first before financial gain. We never felt like he was after our money, he was generally concerned and cared if we had a child. When we went in for our egg retrieval, my hormone levels were incredibly high. He said we would see how many eggs we got before moving onto the transfer. After, due to difficulties retrieving eggs, we got 7 eggs. Dr. Lannon called us personally a few days later and said that it would have been unsafe to transfer with my hormones being so high. We also only had 4 embryos and he wanted to give us the best chance at a successful cycle. So Dr. Lannon suggested we stop the cycle and do a frozen cycle when my body had calmed down. We trusted him completely and did that. Dr. Lannon was amazing with the amount of care and compassion he conveyed to us.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Be honest and trust him and you will get the best care you will receive. Never give up, even when you feel like there is no hope.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
We felt like the tone of the care that we got was exceptional. Dr. Lannon spent extra time with us when we needed it. He explained things further if we needed it. We never felt rushed and he always answered our questions, no matter how silly we thought they were. We always felt welcome and like he care. He told us what we needed to hear, not what we wanted to hear. He was always honest with us and made us feel like he was listening to what we had to say.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
We had to use IVF with ICSI and were put on a medication protocol where I was injected every night for 2 weeks and had daily ultrasound and blood work. When it was time for the retrieval, my hormones were too high because I responded very well to the meds. So Dr. Lannon thought it was best to wait until my body had returned to normal before finishing the cycle. We also had only 4 embryos and he wanted to give us the best chance at a positive result. So we froze the embryos we had (ended up with 2) and waited until my body had returned to normal. The first frozen transfer we tried did not work, but the second one we tried did.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Amy and Barbara)
The nursing staff were always very professional and compassionate. They always took the best care of us and wanted us to feel calm and we could ask any questions we needed to.
Describe your experience with Boston IVF - The Maine Center.
The clinic was always inviting, from the receptionist at the front to ultrasound techs or people who drew blood. We never felt rushed or felt like we were bothering anyone. The clinic had no weaknesses. All of the staff are very good at what they do. For a new patient, be patient, try to keep your stress levels down even though it is a very stressful process, and have faith in yourself and the staff.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
We were given a discount based on our income, as well as a discount on the medications. We felt like cost never obstructed our quality of care.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
Dr. Lannon feels that he wants to give patients the best outcome, and if one embryo sabotages the other embryo you could lose both of them. In our case, it was better that we only do one embryo at a time, as well that it was safer to not have twins if we could avoid it.
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 26
5 IUI
Donor Sperm
Male Factor
Other
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Benjamin Lannon] was a warm and honest doctor. I liked that he didn't sugar coat our chances and told us our odds of success with different options available to us. For an uncomfortable subject; he made us feel comfortable, seen as a person and validated...worked to figure out what was going on and to confirm we had an issue that time wouldn't fix.
The [Boston IVF - The Maine Center] clinic is in a little bit of an out of way spot but the waiting room is calming and the building itself is easy to navigate...[nurses are] Wonderful. They were sympathetic and hopeful, and everything you needed in that moment...He [Dr. Lannon] was a warm and honest doctor. I liked that he didn't sugar coat our chances and told us our odds of success with different options available to us. For an uncomfortable subject; he made us feel comfortable, seen as a person and validated.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
He was a warm and honest doctor. I liked that he didn't sugar coat our chances and told us our odds of success with different options available to us. For an uncomfortable subject; he made us feel comfortable, seen as a person and validated.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Don't hesitate to ask questions, he knows a lot.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
He made us feel validated. We were in our early 20s, many thought we weren't trying right and to be patient. He never once treated us like that and worked to figure out what was going on and to confirm we had an issue that time wouldn't fix.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
Because we used donor sperm our cycles were probably a little easier than some. I would take clomid to amp up my egg production then go the day after a positive ovulation test to have the iui done. He initially started me on a lower dose of clomid to keep the chances of multiples at a lower rate as they run in the family. The last cycle we did which ended up working I took a slightly higher dose as the previous lower doses were potentially not enough
Describe your experience with the nursing staff at Boston IVF - The Maine Center.
Wonderful. They were sympathetic and hopeful, and everything you needed in that moment.
Describe your experience with Boston IVF - The Maine Center.
The clinic is in a little bit of an out of way spot but the waiting room is calming and the building itself is easy to navigate. Before covid they even had a tea/drink station. not sure if its there now though.
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 40 - 42
1 IVF
Donor Sperm
European
Income $50K - $99K
Consultant
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I really felt so lucky to have him since he is sort of the only guy around. He's really personable and easy to talk to, while being extremely measured, direct, and knowledgeable about his job. I also really appreciated his sense of humor, that was helpful when things got rough and I needed a laugh. He wasn't flippant about anything, though, and always knew how important this process was to me...Dr. Lannon is AWESOME but doesn't cover this part of the process.
They're [Boston IVF] fine! They are organized and easy to access care. I had a flexible work schedule, but overall, I think they were able to accommodate. They were compassionate, and showed a lot of compassion...[Nurse Staff] They were on top of it, very knowledgable, and helpful...[Monitoring Appointments] Efficient, well-oiled machine! I was usually in and out within 15 minutes...[Cost Of Treatment] Overall, about $18,000....Dr. Lannon is AWESOME
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
I really felt so lucky to have him since he is sort of the only guy around. He's really personable and easy to talk to, while being extremely measured, direct, and knowledgeable about his job. I also really appreciated his sense of humor, that was helpful when things got rough and I needed a laugh. He wasn't flippant about anything, though, and always knew how important this process was to me.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
I also did a lot of alternative things to support my process--diet, accupuncture, massage, etc. If you have the means to do these things, I would. Dr. Lannon is AWESOME but doesn't cover this part of the process.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
He's straight forward with data, but warm and funny at the same time. I really love him.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
Don't remember!
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Carol? )
They were on top of it, very knowledgable, and helpful.
Describe your experience with Boston IVF - The Maine Center.
They're fine! They are organized and easy to access care. I had a flexible work schedule, but overall, I think they were able to accommodate. They were compassionate, and showed a lot of compassion.
Describe your experience with your monitoring appointments at Boston IVF - The Maine Center.
Efficient, well-oiled machine! I was usually in and out within 15 minutes.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
Overall, about $18,000.
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2014, Successful
NPS
10
NPS
10
Age 28
1 IVF
Poor Egg Quality
Other
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
After trying numerous IUI procedures with a failing result, we attempted the "mini IVF" (no injectables) [with Dr. Benjamin Lannon], just so we could potentially lower the cost before going all the way in. It was discovered that my ovaries were not reacting to the medication and the injectables were needed, so we attempted a full IVF and had success!...He treated me as an individual and determined what was best for me specifically.
Because we qualified for a discount, we paid $5,900 for our full IVF cycle [at Boston IVF] and $3,000 for the medications...Strengths would be the open mindedness of the clinic and the fact that they were willing to let us try other options first before doing the full IVF (such as doing the "mini IVF" to help us save on cost). We were also granted with a discount for our IVF cycle, which was extremely helpful.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon is a terrific doctor. He is honest and straight to the point, yet very comforting and helpful. He made sure we understood every procedure before anything was performed and was willing to work with us and allow us to try whatever we felt comfortable with.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Keep an open mind!
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
I was treated really well under Dr. Lannon's care. He treated me as an individual and determined what was best for me specifically.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
After trying numerous IUI procedures with a failing result, we attempted the "mini IVF" (no injectables), just so we could potentially lower the cost before going all the way in. It was discovered that my ovaries were not reacting to the medication and the injectables were needed, so we attempted a full IVF and had success!
Describe your experience with Boston IVF - The Maine Center.
Strengths would be the open mindedness of the clinic and the fact that they were willing to let us try other options first before doing the full IVF (such as doing the "mini IVF" to help us save on cost). We were also granted with a discount for our IVF cycle, which was extremely helpful.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
Because we qualified for a discount, we paid $5,900 for our full IVF cycle and $3,000 for the medications. I cannot remember how much the "mini IVF" was, but it was $400 per IUI cycle.
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 30
6 Fertility Medications
PCOS
Other
Income $0 - $49K
Sales Representative
2nd of 2 Docs
22 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He listens to you and he understand the frustrations women are going through. There was no blame put on me as the person with PCOS. He even scheduled a time to call me and check on me to see how I was feeling/doing. I felt much better after seeing doctor Lannon. ... My nurse [Boston IVF] and doctor both take time to email and call me and explain in detail.
Finding the building was easy, very welcoming when you walk in, gave us small talk to help us relax as a first visit is nerve wracking. Made sure we understood the process before we began. Just an overall great experience! ... My nurse and doctor [Dr. Lannon] both take time to email and call me and explain in detail. They are both extremely patient with me and all my questions.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
He listens to you and he understand the frustrations women are going through. There was no blame put on me as the person with PCOS. He even scheduled a time to call me and check on me to see how I was feeling/doing. I felt much better after seeing doctor Lannon.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Be opened minded and trust his instinct.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
My nurse and doctor both take time to email and call me and explain in detail. They are both extremely patient with me and all my questions.
Describe your experience with Boston IVF - The Maine Center.
Finding the building was easy, very welcoming when you walk in, gave us small talk to help us relax as a first visit is nerve wracking. Made sure we understood the process before we began. Just an overall great experience!
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
So far it is reasonable, but we are in the early stages of different medicines to help ovulation.
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2016, Unsuccessful
NPS
9
NPS
9
Age 32 - 33
3 IUI
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Alper] was honest and I felt he directed me the best way he knew how. I trusted his recommendations and I believe he gave me the best options....He wasn't pushy on which path to take. He listened to my concerns and even was willing to make adjustments based on those concerns....After testing and receiving the unknown infertility diagnosis, IUI was suggested. After 2 rounds of IUI with clomid, a third round was attempted with monitoring. After our failed attempts Dr Alper recommended IVF.
Strengths: non-judgemental, professional, caring. I can't think of any weaknesses [of Boston IVF]... [the nurse] was wonderful. Great communicator. Very professional....After testing and receiving the unknown infertility diagnosis, IUI was suggested. After 2 rounds of IUI with clomid, a third round was attempted with monitoring. After our failed attempts Dr Alper recommended IVF. He stated from the beginning that IVF would have the highest success rate but it was our choice to trial the IUI's first...
How was your experience with Michael Alper at Boston IVF - The Maine Center?
He was honest and I felt he directed me the best way he knew how. I trusted his recommendations and I believe he gave me the best options. He wasn't pushy on which path to take. He listened to my concerns and even was willing to make adjustments based on those concerns.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF - The Maine Center?
Ask questions. He's very easy to talk with.
Describe the protocols Michael Alper used in your cycles at Boston IVF - The Maine Center and their degree of success.
After testing and receiving the unknown infertility diagnosis, IUI was suggested. After 2 rounds of IUI with clomid, a third round was attempted with monitoring. After our failed attempts Dr Alper recommended IVF. He stated from the beginning that IVF would have the highest success rate but it was our choice to trial the IUI's first
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Barbra)
She was wonderful. Great communicator. Very professional.
Describe your experience with Boston IVF - The Maine Center.
Strengths: non-judgemental, professional, caring. I can't think of any weaknesses
9
Doctor
Michael Alper
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
NPS
10
NPS
10
Age 29 - 33
2 IVF
Donor Sperm
Diminished Ovarian Reserve
PCOS
European
Income $50K - $99K
Operations
2nd of 2 Docs
4 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr Lannon would only do eSET for us. He explained his reasoning, which I believe was because I was under 30 and had a healthy uterus as my infertility was caused by PCOS...is a little hard to read on a personality level. It’s not a poor bedside manner, just a little guarded perhaps? He is very smart and matter of fact, which might read as cold. I feel like I saw nursing staff way more often than I saw him, though...
A weakness of this clinic is that it is a satellite of the Boston clinic [Boston IVF-South Portland]. All of the billing coordinators are in Boston and we had a few billing issues. Everything was handled over the phone, but the distance was more of a mental issue for myself and made it seem harder. The OR wasn’t very private and felt a bit like an egg retrieval factory. The office staff, the phlebotomists, the imaging staff, and most of the nurses were all great and sympathetic!
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon is a little hard to read on a personality level. It’s not a poor bedside manner, just a little guarded perhaps? He is very smart and matter of fact, which might read as cold. I feel like I saw nursing staff way more often than I saw him, though.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Don’t be put off by his personality, he knows what he is doing.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
The only time I felt like a number was on retrieval and implantation days. The clinic has about 7 curtained off beds and one OR so you can kind of see the other women getting the same treatments. It’s not super private.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
My first IVF cycle was Gonal-F, Cetrotide, and Ovidrel trigger shot. Nine eggs were retrieved, six were fertilized, one was viable, one was transferred. Crinone progesterone used for ten days. Resulted in a chemical pregnancy. Second IVF cycle we changed protocols to the “Lupron protocol,” since my body didn’t respond well to the other. Medications were Gonal-F, HCG, and Lupron. Sixteen eggs retrieved, eleven fertilized, five viable embryos, one transferred and four frozen. Resulting in a singleton birth.
Describe your experience with the nursing staff at Boston IVF - The Maine Center.
One particular nurse, Barbara, was incompetent. It was so off-putting. She couldn’t explain the protocol and messed up a few times giving us the wrong information. She was the only “bad” nurse, thankfully!
Describe your experience with Boston IVF - The Maine Center.
A weakness of this clinic is that it is a satellite of the Boston clinic. All of the billing coordinators are in Boston and we had a few billing issues. Everything was handled over the phone, but the distance was more of a mental issue for myself and made it seem harder. The OR wasn’t very private and felt a bit like an egg retrieval factory. The office staff, the phlebotomists, the imaging staff, and most of the nurses were all great and sympathetic!
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
Each cycle is $9,000 but we were given a 30% discount because our insurance didn’t cover treatment, so we paid $6,300 not including donor sperm or any medications. Medications were about $5,000 per cycle.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
Dr Lannon would only do eSET for us. He explained his reasoning, which I believe was because I was under 30 and had a healthy uterus as my infertility was caused by PCOS.
10
Doctor
Benjamin Lannon
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2020, Successful
NPS
10
NPS
10
Age 41
1 IVF
Unexplained
Other
European
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Lannon was very straightforward and gave us the hope, but more importantly the realistic information we needed. He adjusted the protocol and did not seem like he was stuck to just the one scenario...IVF - higher dosage of medications to achieve better quality and more eggs Microdose Lupron for assistance with age Freeze all cycle - allowing my body to calm down from the hormones Progesterone after was a higher dosage than my previous transfer
The South Portland clinic was great and handled COVID protocols well. They were very nice and accommodating when I went in. Easier than going into Boston for me. I felt like they were more straightforward than the other clinic I previously attended and a lot more attention to detail...After being at another practice where the doctor worked at multiple offices and carried a higher caseload I felt like I spoke and interacted directly with Dr. Lannon far more
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon was very straightforward and gave us the hope, but more importantly the realistic information we needed. He adjusted the protocol and did not seem like he was stuck to just the one scenario.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
I think with anyone going through IVF I recommend doing research and asking lots of questions.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
After being at another practice where the doctor worked at multiple offices and carried a higher caseload I felt like I spoke and interacted directly with Dr. Lannon far more
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
IVF - higher dosage of medications to achieve better quality and more eggs Microdose Lupron for assistance with age Freeze all cycle - allowing my body to calm down from the hormones Progesterone after was a higher dosage than my previous transfer
Describe your experience with Boston IVF - The Maine Center.
The South Portland clinic was great and handled COVID protocols well. They were very nice and accommodating when I went in. Easier than going into Boston for me. I felt like they were more straightforward than the other clinic I previously attended and a lot more attention to detail.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
My insurance covered it so just the deductible
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 33 - 34
5 IVF
Diminished Ovarian Reserve
Other
European
Income $500K
Doctor
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Benjamin Lannon] has a great way of describing what you'll go through while describing things professionally but also understand that you are a person. He has a way of being your doctor but also a confident. He knew how to explain things both to my husband and to myself...I have a balanced translocation so my eggs have all been bad, as well as a diminished ovarian reserve. So given these, I was on a high medication protocol. He followed me closely and tried to obtain as many eggs as possible to increase my chances of a good egg. He was open to my ideas as well.
The lab work is assigned a time which is difficult but the staff is amazing [at Boston IVF]. If you need something different, they will try as hard as they can to obtain that for you. They know how to motivate you and to keep you optimistic...[the nurses] are wonderful!!!...I never had a good embryo to transfer...I have a balanced translocation so my eggs have all been bad, as well as a diminished ovarian reserve. So given these, I was on a high medication protocol. He followed me closely and tried to obtain as many eggs as possible to increase my chances of a good egg. He was open to my ideas as well.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
He has a great way of describing what you'll go through while describing things professionally but also understand that you are a person. He has a way of being your doctor but also a confident. He knew how to explain things both to my husband and to myself.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
I am sorry you have to go through this but one day, you will create a family
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
He has a great way of discussing difficult issues with couples
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
I have a balanced translocation so my eggs have all been bad, as well as a diminished ovarian reserve. So given these, I was on a high medication protocol. He followed me closely and tried to obtain as many eggs as possible to increase my chances of a good egg. He was open to my ideas as well.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Tiffany Tiff)
These are wonderful!!!
Describe your experience with Boston IVF - The Maine Center.
The lab work is assigned a time which is difficult but the staff is amazing. If you need something different, they will try as hard as they can to obtain that for you. They know how to motivate you and to keep you optimistic.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
I never had a good embryo to transfer
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
9
NPS
10
Age 29
2 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Unsuccessful
During my treatments time I actually spoke to him on the phone a couple of times and he even emailed me! He was not the one performing the IUI’s so I didn’t see him in person a whole lot but being able to talk to him directly was nice and I was able to ask questions that he could answer direct without going through the nurse. THe communication with him is superb and I really appreciate it.... Dr Lannon definitely didn’t sugar coat anything especially since lab work had shown I had indications of DOR.
I love the Portland office [Boston IVF]! The waiting room is always very quiet and seemed less busy than the Bedford NH office I originally went to. I liked feeling like I was the only one there. The receptionist is very nice. The offices are updated nicely and modern. The phlebotomists are also the best! it seems like there is a rotation of staff and you don’t see the same people each time (different phlebotomist, different US tech) I was fine with this but I know other people really like to have a more personal core group of care providers.
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
I transferred care from a different clinic to Dr Lannon and I am so glad I did. The previous doctor we just didn’t jive with. She was cold, and jumped to conclusions and I felt judgement from her. Dr Lannon definitely didn’t sugar coat anything especially since lab work had shown I had indications of DOR. But he set realistic expectations and made sure I knew exactly what that could mean. However when he tested me that cycle I was within the normal range for all hormone levels and he called immediately to let me know. I had only left the clinic 30 minutes earlier. That cycle I took clomid and did an IUI and ended up with a chemical pregnancy. Dr lannon called me on the phone to review the cycle and I just really appreciate the way he talks to patients. Not overly sensitive but just realistic. Since then I have done another clomid IUI and another cycle with just clomid and have not gotten pregnant. During this time I actually spoke to him on the phone a couple of times and he even emailed me! THe communication with him is superb and I really appreciate it. My previous doctor had done lab work on me (which didn’t look good) and then never even called about it. I just saw the numbers on the portal. Dr lannon was very knowledgeable when I went in for my original consult and it was obvious he had reviewed my file and was up to date with where we were at. While we are headed towards IVF I’m happy I have found Boston IVF and I feel confident working with Dr Lannon will result in a pregnancy. He always communicated with me by phone and even email. It seemed like he was taking time to talk to ME and that I was a real person not just another patient. He is on the “dry” side but I think I like that about him.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
If you are looking for a super sensitive doctor filled with humor and sappy stories- he probably isn’t your guy. But if you appreciate having realistic expectations with some positivity thrown in, look no further.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
During my treatments time I actually spoke to him on the phone a couple of times and he even emailed me! He was not the one performing the IUI’s so I didn’t see him in person a whole lot but being able to talk to him directly was nice and I was able to ask questions that he could answer direct without going through the nurse. THe communication with him is superb and I really appreciate it. My previous doctor had done lab work on me (which didn’t look good) and then never even called about it. I just saw the numbers on the portal. Dr lannon was very knowledgeable when I went in for my original consult and it was obvious he had reviewed my file and was up to date with where we were at. While we are headed towards IVF I’m happy I have found Boston IVF and I feel confident working with Dr Lannon will result in a pregnancy. He always communicated with me by phone and even email. It seemed like he was taking time to talk to ME and that I was a real person now just another patient.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
Clomid 100mg CD 3-7. Monitoring on CD 12, trigger shot, and IUI on CD 14. Both times I had 4 measured follicles. First one resulted in a chemical pregnancy. Second was negative. Third cycle of clomid I had one large follicle and proceeded with trigger shot on CD 12 and times inter course over the next few days which did not result in pregnancy. I responded perfectly well to this protocol but did not end up getting the results we wanted (a baby)!
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Tammy Gosselin)
Tammy is a fast talker so you better listen up! I only met with her once but spoke to her on the phone several times to review my cycles and such. She seemed like she really cared but she also seemed quite busy. During one of our chats she even recommended a place to visit while we were planning a vacation and told me where I was going was one of her favorite places to visit! At times there was another nurse helping Tammy make calls and this nurse was always very compassionate (spoke to her getting negative pregnancy test results). While the nursing care isn’t super personal I was fine with that. One thing that is difficult is I would have to leave messages each call as no one was available to pick up the phone. However, I would receive a call back within an hour or two. I think the nurses are just very busy.
Describe your experience with Boston IVF - The Maine Center.
I love the Portland office! The waiting room is always very quiet and seemed less busy than the Bedford NH office I originally went to. I liked feeling like I was the only one there. The receptionist is very nice. The offices are updated nicely and modern. The phlebotomists are also the best! it seems like there is a rotation of staff and you don’t see the same people each time (different phlebotomist, different US tech) I was fine with this but I know other people really like to have a more personal core group of care providers. Results from labs and US are updated to a portal very timely and I never had to wait very long or to call to get results. Overall I am very happy with my choice of Boston IVF Portland.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
My insurance covers IUI but I think it would have been around $1600 for one IUI cycle. Not cheap!
9
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
10
NPS
9
Age 25 - 28
5 Fertility Medications
Anovulation
Tubal Blockage
Unexplained
Other
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Alper was very knowledgeable with everything he told us and was very up front with what he thought the best course of action was for us. He never sugar coated things, but he wasn't so blunt about it that it seemed hurtful. He knew our case well and we both (husband) felt very comfortable in his presence. He was very sure of himself, which made our confidence in him high as well. Sometimes we felt a little rushed during our time with him, which usually lasted 1/2 hour or less, I knew I could contact his office at any time.
[Boston IVF- S. Portland is] Expensive, but accommodating to your schedule. Will try to get you in as soon as possible. Very clean and staff very knowledgeable. It's a scary process, but the staff there was nothing but friendly and sensitive to the topics at hand, knowing how sensitive it is for people/couples.... [The nurse was] Very thorough, always answered my calls or called me back quickly. Also responded promptly to e-mails providing the information I requested and never treated me like any of my questions were "stupid" or "irrelevant"
How was your experience with Michael Alper at Boston IVF - The Maine Center?
Dr. Alper was very knowledgeable with everything he told us and was very up front with what he thought the best course of action was for us. He never sugar coated things, but he wasn't so blunt about it that it seemed hurtful. He knew our case well and we both (husband) felt very comfortable in his presence. He was very sure of himself, which made our confidence in him high as well. Sometimes we felt a little rushed during our time with him, which usually lasted 1/2 hour or less, I knew I could contact his office at any time.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF - The Maine Center?
Be patient and trust his expertise. It's such a hard reality not being able to conceive, but the experts know the best ways to handle your particular situation. Dr. Alper is definitely an expert in the field.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF - The Maine Center?
Dr. Alper was great with us - he knew our case very well and spoke to us in terms we could always understand. While our visits with him were usually brief and seemed a little rushed, he let me know that if I had any questions I could contact without hesitation and gave me contact info.
Describe the protocols Michael Alper used in your cycles at Boston IVF - The Maine Center and their degree of success.
Dr. Alper's first piece of treatment was recommending having my right fallopian tube removed because it was leaking toxic fluid, preventing implantation. After that, he wanted us to try rounds of clomid to test ovulation. Once that was found unsuccessful, he wrote up a process for treatment through IVF for us. While we have not started the IVF process due to cost, we are hoping to in the near future.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Barbara DelSignore)
Very thorough, always answered my calls or called me back quickly. Also responded promptly to e-mails providing the information I requested and never treated me like any of my questions were "stupid" or "irrelevant"
Describe your experience with Boston IVF - The Maine Center.
Expensive, but accommodating to your schedule. Will try to get you in as soon as possible. Very clean and staff very knowledgeable. It's a scary process, but the staff there was nothing but friendly and sensitive to the topics at hand, knowing how sensitive it is for people/couples.
Describe the costs associated with your care under Michael Alper at Boston IVF - The Maine Center.
Office did not take my insurance, so we had to pay $200 out of pocket every time we saw the doctor.
10
Doctor
Michael Alper
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 32 - 34
8 IUI
Donor Sperm
Male Factor
PCOS
Unexplained
European
Income $100K - $199K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
My husband and I always left each consultation with dr A [Michael Alper] feeling much more positive and informed. He provided detailed insight on why cycles may have failed and why he's making the changes to the process he was making.... The first procedure was a natural IUI (no hormones). This was before we knew how messed up my natural cycles where. After that first cycle, we had ultrasound and blood test monitoring for each cycle to determine the best time for IUI. In addition to that, we also used ovadril shots for triggering and meds to keep my periods regular.
The entire staff at BIVF is caring, compassionate, and invested in each patient's process. Each time I would go in for an IUI, the nurse would take the time to explain the results of the sperm analysis and also wish me the best of luck. When they called to provide the negative results, you could also hear the pain in their voices. It meant a lot knowing they cared so much... One weakness is the billing. It's tough to gain clear understanding on how pieces of the process are billed to insurance or need to be out of pocket.
How was your experience with Michael Alper at Boston IVF - The Maine Center?
My husband and I always left each consultation with dr A feeling much more positive and informed. He provided detailed insight on why cycles may have failed and why he's making the changes to the process he was making.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF - The Maine Center?
Do research prior to the first meeting and bring your questions written down. There is so much information being provided. It's good to have a way to document it during the meeting.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF - The Maine Center?
Dr A provides very clear information and does not sugar coat. He also understands the emotional rollercoaster aspect involved with these treatments.
Describe the protocols Michael Alper used in your cycles at Boston IVF - The Maine Center and their degree of success.
The first procedure was a natural IUI (no hormones). This was before we knew how messed up my natural cycles where. After that first cycle, we had ultrasound and blood test monitoring for each cycle to determine the best time for IUI. In addition to that, we also used ovadril shots for triggering and meds to keep my periods regular.
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Tammy)
The entire staff at BIVF is caring, compassionate, and invested in each patient's process. Each time I would go in for an IUI, the nurse would take the time to explain the results of the sperm analysis and also wish me the best of luck. When they called to provide the negative results, you could also hear the pain in their voices. It meant a lot knowing they cared so much
Describe your experience with Boston IVF - The Maine Center.
The strengths are the staff. All staff are kind, caring and extremely knowledgeable. One weakness is the billing. It's tough to gain clear understanding on how pieces of the process are billed to insurance or need to be out of pocket.
Describe the costs associated with your care under Michael Alper at Boston IVF - The Maine Center.
Costs surrounding consultations, blood work, ultrasounds, genetic testing, diagnostic procedures, and IUI procedures.
10
Doctor
Michael Alper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
9
Age 34 - 36
2 IVF
Male Factor
European
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Lannon is a thoughtful, caring and compassionate. He is understanding of the struggles patients undergo. He is thoughtful in his approach and adjusts treatment courses as necessary using the most up to date research available ... He takes time to review results and get them to you as quickly as possible ... He presents you with all the options but ultimately you have to make the decisions that are best for you
I was told my lining was thick enough to move forward for embryo transfer when it was not by a nurse who was not my primary. I was given a lab slip and follow up instructions before an embryo transfer that were another patients ... If my [Boston IVF] primary nurse is unavailable sometimes I feel like I’m getting juggled around. After hours help has been difficult on a few occasions to receive. I was given insensitive information by a doctor that wasn’t my own when I called concerned with pregnancy symptoms ...
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Dr Lannon is a thoughtful, caring and compassionate. He is understanding of the struggles patients undergo. He is thoughtful in his approach and adjusts treatment courses as necessary using the most up to date research available
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
He presents you with all the options but ultimately you have to make the decisions that are best for you
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
Dr Lannon is compassionate and caring. He takes time to review results and get them to you as quickly as possible
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
Antagonist protocol
Describe your experience with Boston IVF - The Maine Center.
If my primary nurse is unavailable sometimes I feel like I’m getting juggled around. After hours help has been difficult on a few occasions to receive. I was given insensitive information by a doctor that wasn’t my own when I called concerned with pregnancy symptoms
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
$7750 IVF, $3850 PGS, $2500 icsi
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Maine Center.
eSET used in both cases
What specific things went wrong at Boston IVF - The Maine Center?
  • Provided conflicting information
Describe the specific things that went wrong at Boston IVF - The Maine Center.
I was told my lining was thick enough to move forward for embryo transfer when it was not by a nurse who was not my primary. I was given a lab slip and follow up instructions before an embryo transfer that were another patients
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Successful
NPS
9
NPS
9
Age 31 - 32
2 IVF
Uterine Fibroids
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Lannon is a great doctor, who has helped my husband and I through some really hard times with IVF. ... IVF procedure because it was th best outcome for us given my history or adolescent cancer . ... He has always had the best for us giving us different ways of doing procedures and giving hope. I am thankful for Dr. Lannon for never giving up on me and always reassuring me that there is always hope in IVF. ... He was kind and had our best interest at heart for every cycle we went through even though we have had numerous losses
Very organized, friendly and compassionate. Always returning your phone call in a timely fashion. The [Boston IVF] reception area was welcoming. Always asking how you are doing as a person and accepting of where you are at that moment. ... [Nursing Staff] Amazing!! So nice and compassionate and always willing to answer any questions you have! ... [Cost of Treatment] 7,000 ...
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
Dr. Lannon is a great doctor, who has helped my husband and I through some really hard times with IVF. He has always had the best for us giving us different ways of doing procedures and giving hope. I am thankful for Dr. Lannon for never giving up on me and always reassuring me that there is always hope in IVF.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Be open and honest.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
He was kind and had our best interest at heart for every cycle we went through even though we have had numerous losses
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF - The Maine Center and their degree of success.
IVF procedure because it was th best outcome for us given my history or adolescent cancer .
Describe your experience with the nursing staff at Boston IVF - The Maine Center.
Amazing!! So nice and compassionate and always willing to answer any questions you have!
Describe your experience with Boston IVF - The Maine Center.
Very organized, friendly and compassionate. Always returning your phone call in a timely fashion. The reception area was welcoming. Always asking how you are doing as a person and accepting of where you are at that moment.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
7,000
9
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 26 - 27
1 IVF
Unexplained
Prefer not to answer
Income $50K - $99K
Teacher
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Lannon] was phenomenal. Made us feel so much at ease. We actually named our son Benjamin. He went above and beyond and really connected with us. Well worth the four and a half hour drive. Never left a doctor appointment feeling sad Or sorry, always hopeful ... He is by far the most genuine doctor we ever saw. He gave us hope ...
Super friendly staff [Boston IVF], many locations, nice office. Understanding of needs and wants, works hard to provide quality care and getting patients in in a timely manner. The whole office is extremely understanding and kind, felt like they really took the time to get to know us ... I believe IUI ran about $1300.00 per. IVF was 8300 plus medications. ... The entire staff was amazing. They worked with us and our long commute. Communicated regularly with us and so helpful
How was your experience with Benjamin Lannon at Boston IVF - The Maine Center?
He was phenomenal. Made us feel so much at ease. We actually named our son Benjamin. He went above and beyond and really connected with us. Well worth the four and a half hour drive. Never left a doctor appointment feeling sad Or sorry, always hopeful
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF - The Maine Center?
Call sooner than later, don’t wait. He can help
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF - The Maine Center?
He is by far the most genuine doctor we ever saw. He gave us hope
Describe your experience with your nurse at Boston IVF - The Maine Center. (Assigned nurse: Amy )
The entire staff was amazing. They worked with us and our long commute. Communicated regularly with us and so helpful
Describe your experience with Boston IVF - The Maine Center.
Super friendly staff, many locations, nice office. Understanding of needs and wants, works hard to provide quality care and getting patients in in a timely manner. The whole office is extremely understanding and kind, felt like they really took the time to get to know us
Describe the costs associated with your care under Benjamin Lannon at Boston IVF - The Maine Center.
I believe IUI ran about $1300.00 per. IVF was 8300 plus medications.
10
Doctor
Benjamin Lannon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Maine Center
South Portland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5