Boston IVF - The Syracuse Center

1 doctors work here

Rated 8.2
Strongly recommend: 79%Don't recommend: 21%8.2
79% strongly recommend
9 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
5.6
5.6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
6.1
6.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
142
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Syracuse
5792 Widewaters Parkway
Syracuse, NY 13214

9 patient reviews

2019 - 2020, Successful
NPS
10
NPS
10
Age 38 - 39
1 IVF
Unexplained
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Arroyo] feels that it will be safer to transfer one embryo at a time, to give that embryo the best chance to grow into a baby and potentially decrease risks of having multiples. Ultimately it is up to us...He takes the time to be thorough during office visits and he answers all of our questions... extremely easy to talk to. I appreciate that we have a plan in place every time we leave the office, results are communicated timely, and he is extremely honest. We are never rushed because he has another patient to get to and he tailors treatment to fit our needs.
Anna at the front desk [of Boston IVF] is always warm and welcoming. The phlebotomists are fantastic and very professional. The financial coordinator Abby is incredibly knowledgeable about the insurance processes, submitting PA requests, getting medications approved, and dealing with billing issues...Dr. Arroyo and his staff have been AMAZING...The nurses at his office are top notch as well. We travel 2.5 hours to and from appointments as we live in Buffalo, that’s how confident we are in Dr Arroyo and his staff. Doctor Nps
How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?
Amazing. He’s very thorough and extremely easy to talk to. I appreciate that we have a plan in place every time we leave the office, results are communicated timely, and he is extremely honest. We are never rushed because he has another patient to get to and he tailors treatment to fit our needs.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?
Fertility treatment can be a roller coaster, and I suggest consulting with different providers before selecting one to care for you during this sometimes crazy/stressful time. My husband and I saw a different provider locally and we felt like a number, not patients. Dr Arroyo has never made us feel that way. He wants the best outcome for his patient and is very honest.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?
Dr. Arroyo and his staff have been AMAZING. He takes the time to be thorough during office visits and he answers all of our questions. The nurses at his office are top notch as well. We travel 2.5 hours to and from appointments as we live in Buffalo, that’s how confident we are in Dr Arroyo and his staff.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Syracuse Center and their degree of success.
After failed IUIs and unpleasant experience at a different practice, we sought the help of Dr Arroyo at Boston IVF. My husband and I had already decided that since our failed IUIs we were ready to move on to IVF. After a lot of testing (ultrasounds, lab work, genetic testing, etc), I started my stimulation protocol of Gonal F and Menopur in December 2019. We had a successful retrieval in January 2020. Dr Arroyo was able to retrieve 9 mature eggs (I’m 38 and only have one ovary, so we were very happy with this number), 8 fertilized without ICSI, and 5 made it to day 5 embryos. We decided to freeze our embryos to give my body time to heal after the retrieval. My first transfer was cancelled in March due to my lab values and a growing follicle, and unfortunately due to the current pandemic all cycles are currently on hold. I am currently taking daily birth control until I am told by the office to stop and start taking my transfer protocol meds as soon as cycles are able to begin again. I will be taking Estradiol 6mg daily, then adding in IM progesterone injections every 3 days, and Endometrin twice daily.
Describe your experience with your nurse at Boston IVF - The Syracuse Center. (Assigned nurse: Jill, RN)
I don’t have enough words to fully describe how amazing the nursing staff has been. I appreciate that they all know what is going on with our care no matter who I talk to. Jill, Sara, and Jess have been AMAZING. They call promptly with lab results, give clear and concise instructions, and are always willing to listen and provide guidance. If they don’t know an answer (which is hardly ever) they get the correct information and call back timely.
Describe your experience with Boston IVF - The Syracuse Center.
Anna at the front desk is always warm and welcoming. The phlebotomists are fantastic and very professional. The financial coordinator Abby is incredibly knowledgeable about the insurance processes, submitting PA requests, getting medications approved, and dealing with billing issues.
Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Syracuse Center.
I had insurance that was used for my treatment from September 2019-February 2020. My costs were on average for office visits, diagnostic testing. My insurance plan carried a high deductible. Between medical services and medications for my IVF stimulation and cycle I met my OOP Maximum of $4200.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Syracuse Center.
Due to my age, we were given the option to transfer either one or two embryos. He feels that it will be safer to transfer one embryo at a time, to give that embryo the best chance to grow into a baby and potentially decrease risks of having multiples. Ultimately it is up to us if we want to transfer one or two. My husband and I have discussed it and the plan is to transfer one for our first transfer, if that does not work, we may consider transferring two embryos the next time. We have 5 embryos, but we could not afford PGD testing, so we are currently under the assumption that statistically 50% of our embryos will not be genetically viable.
10
Doctor
Armando Arroyo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Syracuse Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
10
NPS
9
Age 40
Unexplained
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Besides personalizing care and being empathetic, she [Dr. Bove] is extremely detail-oriented and triple checks everything...was well prepared, had reviewed all our files, and tailored her recommendations to my unusual combination of medical issues...But my access to her has been extremely limited--an initial consult, a post-test-results consult, and no way to talk to her directly about issues that come up in between. And in between appointments, when I'm not talking to her, I have felt more like a number, even though this is a small clinic...
I have loved working with my doctor and nurse [at Boston IVF - The Syracuse Center], but have some major problems with the bureaucratic and patient-unfriendly manner in which the clinic is run. The clinic does not have portal messaging enabled and requires almost everything to be done over the phone, which makes things incredibly stressful for people who don't work from home/in a private area...
How was your experience with Erica Bove (Mahany) at Boston IVF - The Syracuse Center?
Besides personalizing care and being empathetic, she is extremely detail-oriented and triple checks everything--great qualities to have in a fertility doctor. She didn't dumb things down and was patient with all my questions. I have a really complex medical history and unlike most doctors I've seen, she didn't gloss over any of it and wanted to make sure she understood everything. She also offers good advice without forcing you down one path. I was agonizing about whether to delay treatment while taking care of another medical issue, and she was able to give a good assessment of how waiting might affect things personalized to my age and AMH/follicle count, while also understanding the psychological toll that waiting was taking on me. The flip side to her being so detail-oriented and rigorous was that I was a little overwhelmed by all the information she was throwing at me--being on Zoom may have made this more challenging. I ended up recording our second Zoom appointment on the phone--this is legal in NY state--just so I could refer back to any detailed information she provided. The one thing I wasn't happy about was that she didn't go over the risks of fertility treatment at all. It may have been because I had clearly done my research and was informed and knew what I wanted to do, but I still expected this to be covered. The fact that we had to spend so much of the appointment time going over my medical issues may have also played a role--she may have been short on time. I had to sign a document saying my doctor had discussed the risks, and I did--but we actually hadn't.
What's one piece of advice would you give a prospective patient of Erica Bove (Mahany) at Boston IVF - The Syracuse Center?
She's helpful and will answer all your questions, but will not get to talk to her outside of limited appointments, so prepare and use the time wisely! Have a prioritized set of questions, and deprioritize anything you could call the nurses about. She can throw a lot of info at you fast, so either assign your partner to take notes or record the session.
During treatment, were you treated like a number or a human with Erica Bove (Mahany) at Boston IVF - The Syracuse Center?
During my actual appointments with Dr. Bove, the care felt extremely personalized. She was interested in getting to know us as people, was well prepared, had reviewed all our files, and tailored her recommendations to my unusual combination of medical issues. Whereas my previous doctor at another clinic had looked at my age and nothing else, Dr. Bove took my entire history and workup into account. She was also very empathetic and sensitive and could sense what a hard time I was having with how long it was taking me to get pregnant. But my access to her has been extremely limited--an initial consult, a post-test-results consult, and no way to talk to her directly about issues that come up in between. And in between appointments, when I'm not talking to her, I have felt more like a number, even though this is a small clinic. I hope this changes when I finally start my treatment.
Describe the protocols Erica Bove (Mahany) used in your cycles at Boston IVF - The Syracuse Center and their degree of success.
Dr. Bove recommended I go straight to IVF based on both my age and my desire to have more than one child. I haven't started my IVF cycle yet, but Dr. Bove said she would start with a higher dose of stims and then back off as needed. She said she wouldn't try to retrieve more than 10-20 eggs from anyone, even if that meant they would require more cycles, because it would be unethical given the medical risks--I really appreciated her honesty about this. She encourages PGT-A testing and single embryo transfer (in older patients like me, at least), if you can afford it.
Describe your experience with your nurse at Boston IVF - The Syracuse Center. (Assigned nurse: Erin)
I have only worked with Erin briefly as we prepare to start my IVF cycle, but she's always been very friendly and informative and called back promptly. She seems to anticipate a lot of questions I have and answers them from the start. She helped ensure we were able to start treatment as soon as possible. I've had more difficulty when I end up communicating with multiple nurses--perhaps because my primary nurse is off that day. I once received the wrong information from a different nurse about when I should receive an answer from my doctor about something. This made me anxious when I hadn't received the answer, and wasted both my and the clinic's time as I kept calling every day trying to find out why I hadn't received the answer. I also didn't receive a call about an abnormal test result and recommended medication for a few weeks after the result came in--I hesitate to blame the nurses, since I don't know if this is due to the nurses forgetting to call or the doctor taking a long time to review my results.
Describe your experience with Boston IVF - The Syracuse Center.
I have loved working with my doctor and nurse, but have some major problems with the bureaucratic and patient-unfriendly manner in which the clinic is run. The clinic does not have portal messaging enabled and requires almost everything to be done over the phone, which makes things incredibly stressful for people who don't work from home/in a private area. Every time I call the clinic with a question or an update, I get a live front-desk person who needs my name and DOB--but then she can help with very few things and almost always routes me to someone else's voicemail, so it's really no different than calling a phone tree that routes to voicemail. I can almost never get a live human to answer my question. I've also had different staff members tell me different things about when I'd get results or start treatment, and I've felt forgotten about--like when a follow-up appointment was never scheduled, and the doctors' requested follow-up actions not performed, after we did our initial round of testing. The nurses' line promises a call back the same day, and while most of the time this has happened, it hasn't always. The office, though small, is a complex bureaucracy to navigate. They have divided tasks narrowly between different staffers, which means you get a lot of "that's not my job" and have to hop from person to person and often land in voicemail/phone-tag hell. For example, when it was time to schedule our initial tests, I scheduled mine and then asked to schedule my husband's, and the nurse curtly said she didn't do that, but she could have someone call us about that. No one ever did. It seemed there was only one person who could schedule semen analysis, and my husband got transferred to her voicemail and waited days for her to call back, playing phone tag. Limiting such a simple task to one person really made our lives difficult. Another example is billing--the billing person does not order the medications, which makes sense, but as a result she cannot answer general questions about medication prices and insurance, and I don't see why she can't learn the basics so that we can talk to one person about the initial financial aspects--or it would have been helpful if she could have at least transferred us to someone else to talk to, so we could actually get an answer to our question. Even the first time I called to set up an initial appointment, I got transferred to the "initial appointments" line and had to leave a voicemail and wait by my phone. The physical atmosphere could be more relaxing. I really wish that for the early-morning appointments, they'd put the TV on mute with closed captions, rather than blaring it--I'm trying to relax before my appointment/procedure--and having a loud TV screaming into my ear at 7:30 AM is not great for that. And I do wish they'd ask their staffers to put pictures of their children in areas where patients--who don't need to be reminded about other people's children--cannot see them.
Describe the costs associated with your care under Erica Bove (Mahany) at Boston IVF - The Syracuse Center.
A single round of IVF without ICSI was $8400. PGT-A testing for 5-8 embryos was $3600, with the cost adjusted up or down if more or fewer embryos needed to be tested. A frozen transfer cycle is $3000. Average estimated cost of medications for an egg retrieval cycle is $6000-$9000.
Describe Erica Bove (Mahany)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Syracuse Center.
She was very encouraging of single-embryo transfer with PGT-A testing, if we could afford it. We decided to do this. I am unsure what her approach is for patients who cannot afford/do not want to pay for PGT-A.
What specific things went wrong at Boston IVF - The Syracuse Center?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Boston IVF - The Syracuse Center.
It took weeks to hear back about an abnormal value from my initial tests, which resulted in me losing time to treat it with medication. During my first round of tests on day 3, the ultrasound tech told me I'd get a call with results that afternoon and the blood tech told me I wouldn't get a call for diagnostic tests. The blood tech turned out to be right. When I asked for a doctor to review an outside test result that was crucial to my upcoming treatment, the first nurse I talked to said she'd call me with an answer the next day. No one called, and eventually I talked to another nurse who said the review would take a few days. The second nurse ended up being right.
10
Doctor
Erica Bove (Mahany)
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
1 of 5
9
Clinic
Boston IVF - The Syracuse Center
Syracuse
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
1
NPS
3
Age 35 - 36
1 IVF
Male Factor
European
Income $100K - $199K
Consultant
2nd of 2 Docs
7 IUI With Other Docs
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Successful
With genetic testing, Dr. Arroyo discouraged multiple embryo transfer...never knew my case prior to our meeting, was constantly re-asking me questions, etc...provided very few details about his treatment plan, would always speak very vaguely. He never included us in decision-making or made any adjustments to the standard care plan. His bedside manner was awkward and made me uncomfortable on many occasions...I did one egg retrieval with fertilized with frozen sperm and did genetic testing on the embryos. I can't remember the medications or doses. Though I remained on several through 10 weeks of pregnancy.
There were several points where my treatment was delayed or nearly delayed by 4-6 weeks due to poor communication on the clinic's [Boston IVF] part...When I was getting treatment, the clinic was newly-established. The clinic itself was mostly easy to navigate. One challenge is that (at least at the time that I was receiving treatment), there wasn't a large enough patient population to support an embryologist on-site. This meant needing to sync up cycles with all patients undergoing retrieval or transfer so that an embryologist could come from Boston and do all the procedures in a single week. This led to a prolonged course of treatment that I hadn't expected.
How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?
Dr. Arroyo provided very few details about his treatment plan, would always speak very vaguely. He never included us in decision-making or made any adjustments to the standard care plan. His bedside manner was awkward and made me uncomfortable on many occasions.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?
Use the nurses to your advantage in communicating with him. Make sure you keep asking questions until you get a satisfactory answer.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?
Dr. Arroyo never knew my case prior to our meeting, was constantly re-asking me questions, etc.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Syracuse Center and their degree of success.
I did one egg retrieval with fertilized with frozen sperm and did genetic testing on the embryos. I can't remember the medications or doses. Though I remained on several through 10 weeks of pregnancy.
Describe your experience with Boston IVF - The Syracuse Center.
When I was getting treatment, the clinic was newly-established. The clinic itself was mostly easy to navigate. One challenge is that (at least at the time that I was receiving treatment), there wasn't a large enough patient population to support an embryologist on-site. This meant needing to sync up cycles with all patients undergoing retrieval or transfer so that an embryologist could come from Boston and do all the procedures in a single week. This led to a prolonged course of treatment that I hadn't expected.
Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Syracuse Center.
My insurance covered most of my costs with the exception of genetic testing. I had some copays for procedures and office visits.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Syracuse Center.
With genetic testing, Dr. Arroyo discouraged multiple embryo transfer. I agreed with this decision.
What specific things went wrong at Boston IVF - The Syracuse Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF - The Syracuse Center.
There were several points where my treatment was delayed or nearly delayed by 4-6 weeks due to poor communication on the clinic's part.
1
Doctor
Armando Arroyo
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
LGBTQ Care
2 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
2 of 5
3
Clinic
Boston IVF - The Syracuse Center
Syracuse
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
LGBTQ Care
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 40 - 41
Endometriosis
Recurrent Pregnancy Loss
Income $100K - $199K
Professor
2nd of 2 Docs
2 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Armando Arroyo] knew exactly who we were and what our details were at every visit...I had a very tricky schedule as I had moved to Canada before transfer. He was very good about arranging phone calls and making a protocol easier for travel. He is warm and always seemed happy to see us...Trust that he is part of a larger, highly successful team. He knows the latest research and is open to talking through your ideas. You have a voice in the path ahead. He is an interlocutor, not an authoritarian.
The main nurse [at Boston IVF Syracuse], Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks!...This is a new clinic with a great staff. Abby at the front desk is cheerful and Mel is a wonderful embryologist who spent a bit of time to assist with moving my embryos across town and then prepping them for transfer. The blood and ultrasound team is also small, so you see the same faces often and they are all very good!
How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?
He really gives patients the respect they deserve. I am a professor and I felt like my last clinic spoke to me like I was dumb all the time. Dr. Arroyo assumed I was knowledgeable and engaged with any research I had done and never dismissed it. We had good conversations and we felt very confident that we made a good choice to move clinics. I had a very tricky schedule as I had moved to Canada before transfer. He was very good about arranging phone calls and making a protocol easier for travel. He is warm and always seemed happy to see us.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?
Trust that he is part of a larger, highly successful team. He knows the latest research and is open to talking through your ideas. You have a voice in the path ahead. He is an interlocutor, not an authoritarian.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?
Dr. Arroyo is a good mix of understanding and straightforward. He sat with us and looked at our results and talked to us about a treatment plan for my situation. At my last clinic most women were on the same protocol with a dozen medications. Dr. Arroyo showed me why I didn't need most of them. I spoke to him more in my six months at this clinic than I spoke to my previous specialist in 2.5 years. He called regularly as we organized moving embryos from another clinic. He attended most of my ultrasounds and helped me understand how things were progressing. He knew exactly who we were and what our details were at every visit.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Syracuse Center and their degree of success.
This was my third frozen transfer (not PGS tested embryos). We debated another stim plus PGS of all, but I wasn't up for it. I had a lap/hysteroscopy before and that could explain success. I did a longer estrogen protocol than I was used to. My lining wasn't great so we gave it an extra week. I was on progesterone suppositories and shots (only ever 3 nights) up to 10 weeks pregnant. My previous transfers at another clinic I was on a dozen medications, many out of pocket and thousands of dollars. It was great to have fewer meds to keep track of. I made the process less stressful. We had two frozen day 3 embryos. Transferred 2 and now 19 weeks with a singleton!
Describe your experience with your nurse at Boston IVF - The Syracuse Center. (Assigned nurse: Jill L)
The main nurse, Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks! So lovely!
Describe your experience with Boston IVF - The Syracuse Center.
This is a new clinic with a great staff. Abby at the front desk is cheerful and Mel is a wonderful embryologist who spent a bit of time to assist with moving my embryos across town and then prepping them for transfer. The blood and ultrasound team is also small, so you see the same faces often and they are all very good!
Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Syracuse Center.
I am very fortunate to have excellent insurance. My co-pay for visits was 20$ They did not recommend anything not covered by my insurance.
10
Doctor
Armando Arroyo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Syracuse Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 32
European
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Bove (Mahany)] has a great bed side manner and has so far approached my fears/issues with complete sensitivity. She also taught me that a lot of what I thought was abnormal about my uterus was actually completely normal...Very kind and sensitive, throughly has explained my test results and what we should expect our plan to be in the next few cycles..
The [Boston IVF] appointments that are just to talk about results and such are through zoom. Which for me living an hour away is very convenient. So if you live a while out don’t be afraid to ask for tele-visits if possible...The nurses are very thorough and always make sure to get back to you when you have questions for the provider. They’re flexible and understanding of me living an hour from the clinic, especially if I have to reschedule last minute.
How was your experience with Erica Bove (Mahany) at Boston IVF - The Syracuse Center?
Very kind and sensitive, throughly has explained my test results and what we should expect our plan to be in the next few cycles. Let me that my uterine scan would maybe be as painful as my HSG, which was an experience. But I’m in a better headspace to go in and know what to expect exactly.
What's one piece of advice would you give a prospective patient of Erica Bove (Mahany) at Boston IVF - The Syracuse Center?
Ask every question, they won’t treat you like you’re dumb and they want you to be informed.
During treatment, were you treated like a number or a human with Erica Bove (Mahany) at Boston IVF - The Syracuse Center?
She has a great bed side manner and has so far approached my fears/issues with complete sensitivity. She also taught me that a lot of what I thought was abnormal about my uterus was actually completely normal.
Describe your experience with the nursing staff at Boston IVF - The Syracuse Center.
The nurses are very thorough and always make sure to get back to you when you have questions for the provider. They’re flexible and understanding of me living an hour from the clinic, especially if I have to reschedule last minute.
Describe your experience with Boston IVF - The Syracuse Center.
The appointments that are just to talk about results and such are through zoom. Which for me living an hour away is very convenient. So if you live a while out don’t be afraid to ask for tele-visits if possible.
Describe the costs associated with your care under Erica Bove (Mahany) at Boston IVF - The Syracuse Center.
My testing and diagnostics thankfully is covered by my insurance and they made sure to give me a comprehensive breakdown of what would be out of pocket.
10
Doctor
Erica Bove (Mahany)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF - The Syracuse Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Consult
NPS
0
NPS
0
Age 24
Income $100K - $199K
Operations
1st of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor [Dr. Armando Arroyo] never greeted me. Never asked me what I wanted to accomplish. Nor asked me questions about myself to understand who I was... didn't want to talk through anything at all. He signed me up for a list of over 30 tests. Most that either I had already had done...Never once did he ask if I had any questions or concerns. Just "see you in 6 weeks for your follow up" and ushered me into another room to talk to a financial adviser. I have NEVER left a doctor being so confused as to what was going on, and I was in tears. It was AWFUL. If you are a woman, who is looking for help, he is looking for money, he does not care about your well being at all.
[Boston IVF- Syracuse Center is] a homey feeling clinic...The receptionist didn't know anything, and took 10 minutes to check me in. It is near impossible to find the office as its inside a huge building and when you use your GPS, good luck getting there. and The receptionist when you call for help can't help at all...I was handed off like a package [by the nurse], one for my weight, one for the 50000 questions they ask you, then one who's job was to talk to me about how I am going to pay for it. She literally said "Well, everything will be billed to insurance, but we don't know what they will cover, and you will have to pay the rest." Which didn't help me at all.
How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?
I was sat down in Dr.Arroyo's office, and told that he would talk with me about everything. He said okay, you have PCOS. Great, your options are get pregnant or get on birth control. That was it. I tried to ask various questions about managing my hormone levels, and he brushed off the questions. I told him what my concerns were and he pretty much didn't care. He told me that it was what he planned or nothing. And didn't want to talk through anything at all. He signed me up for a list of over 30 tests. Most that either I had already had done, or were absolutely un-necessary, as validated by another doctor later. Never once did he ask if I had any questions or concerns. Just "see you in 6 weeks for your follow up" and ushered me into another room to talk to a financial adviser. I have NEVER left a doctor being so confused as to what was going on, and I was in tears. It was AWFUL. If you are a woman, who is looking for help, he is looking for money, he does not care about your well being at all.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?
RUN AWAY. FAR AWAY. Find another doctor.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?
The doctor never greeted me. Never asked me what I wanted to accomplish. Nor asked me questions about myself to understand who I was. He wanted to see how much money he could get out of me and that was it.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Syracuse Center and their degree of success.
Dr. Arroyo wanted me to do 30 different blood tests, including genetics, STD (I have never had a positive pap in my life and had just had one done a few weeks earlier), wanted me to come and do about 6 different ultrasounds, and have my husband do a semen test. NONE of these were actually needed ( as told to me by my new doctor).
Describe your experience with the nursing staff at Boston IVF - The Syracuse Center.
I was handed off like a package, one for my weight, one for the 50000 questions they ask you, then one who's job was to talk to me about how I am going to pay for it. She literally said "Well, everything will be billed to insurance, but we don't know what they will cover, and you will have to pay the rest." Which didn't help me at all.
Describe your experience with Boston IVF - The Syracuse Center.
Its a homey feeling clinic. You don't know what you're in for when you walk in. The receptionist didn't know anything, and took 10 minutes to check me in. It is near impossible to find the office as its inside a huge building and when you use your GPS, good luck getting there. and The receptionist when you call for help can't help at all.
Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Syracuse Center.
I have no idea, because the financial person could not tell me what ANYTHING was going to cost. I thought I would walk away with an idea but nope. She didn't know and had nothing she could tell me, even with what my insurance would cover, even though the whole point of sending my insurance information in early was so that I could have an idea of the costs ahead of time.
What specific things went wrong at Boston IVF - The Syracuse Center?
  • Lost paperwork
  • Lost appointments
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
0
Doctor
Armando Arroyo
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Boston IVF - The Syracuse Center
Syracuse
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
4
NPS
1
Age 35
3 Fertility Medications
PCOS
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Armando Arroyo] never knew our names and had the same exact meeting with us TWO times and didn't know it until my husband reminded him...He seemed like a nice enough guy and did explain things to us but he should have had a nurse in the office when he was explaining the plan to us because once we got outside his office everything was different...We were doing a few rounds of letrozole and trigger shots with relations then going to IUI.
once I tried to pay [at Boston IVF- THe Syracuse Center] and they told me I had no balance. When I left the office they called/emailed me IMMEDIATELY asking me to clear up my balance that didn't exist a few minutes earlier. If only they called with MEDICAL information as quickly as they called to collect money...Some [nurses] were very nice, some literally never spoke to me when doing 10+ minute ultrasounds. One nurse checked me in as the wrong patient and started a procedure on me as said patient!! I only found out because the doctor called me the wrong name!
How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?
I only met him twice but it took up a lot of my time for him to hold the same meeting with us two times to discuss the same thing. He seemed like a nice enough guy and did explain things to us but he should have had a nurse in the office when he was explaining the plan to us because once we got outside his office everything was different.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?
Go to CNY fertility instead.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?
He never knew our names and had the same exact meeting with us TWO times and didn't know it until my husband reminded him.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Syracuse Center and their degree of success.
We were doing a few rounds of letrozole and trigger shots with relations then going to IUI.
Describe your experience with the nursing staff at Boston IVF - The Syracuse Center.
Some were very nice, some literally never spoke to me when doing 10+ minute ultrasounds. One nurse checked me in as the wrong patient and started a procedure on me as said patient!! I only found out because the doctor called me the wrong name!
Describe your experience with Boston IVF - The Syracuse Center.
Clean office but they only care about money, not patients. You're COD which is fine but once I tried to pay and they told me I had no balance. When I left the office they called/emailed me IMMEDIATELY asking me to clear up my balance that didn't exist a few minutes earlier. If only they called with MEDICAL information as quickly as they called to collect money.
Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Syracuse Center.
Monitoring and bloodwork was $450/visit.
What specific things went wrong at Boston IVF - The Syracuse Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF - The Syracuse Center.
Mentioned the payment issues and incorrect patient issue on previous slides.
4
Doctor
Armando Arroyo
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
3 of 5
1
Clinic
Boston IVF - The Syracuse Center
Syracuse
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
LGBTQ
2019 - 2020, Successful
NPS
10
NPS
10
Age 25 - 26
2 IUI
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Arroyo was super friendly! He seemed to repeat himself a lot but was very knowledgeable. He explained stuff so one would understand if they had no knowledge of the process. I learned a lot. I think we saw him about 4 or 5 times...He is good at what he does but can be a little weird, if you are not comfortable with someone commenting on your insides then don’t meet with him but if it doesn’t bother you he will get the job done, fast!
The nursing staff [at Boston IVF] is outstanding! So happy and nice! They were so excited for us when we got our positive result! They were super responsive when i called or emailed and always answered my questions...You don’t meet the doctor often the nurses seem to do everything...Their scheduling is super early and doesn’t work around many work schedules
How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?
Dr. Arroyo was super friendly! He seemed to repeat himself a lot but was very knowledgeable. He explained stuff so one would understand if they had no knowledge of the process. I learned a lot. I think we saw him about 4 or 5 times.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?
He is good at what he does but can be a little weird, if you are not comfortable with someone commenting on your insides then don’t meet with him but if it doesn’t bother you he will get the job done, fast!
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?
Nurses were very involved and remembered who I was every time I walked in including the receptionist!
Describe your experience with the nursing staff at Boston IVF - The Syracuse Center.
The nursing staff is outstanding! So happy and nice! They were so excited for us when we got our positive result! They were super responsive when i called or emailed and always answered my questions! They made me enjoy my whole experience!
Describe your experience with Boston IVF - The Syracuse Center.
You don’t meet the doctor often the nurses seem to do everything. The nurses and receptionist are literally amazing! So welcoming and personable! Their scheduling is super early and doesn’t work around many work schedules (it did mine; thank god) but i highly recommend this clinic
10
Doctor
Armando Arroyo
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
3 of 5
LGBTQ Care
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF - The Syracuse Center
Syracuse
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
9
Age 34
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr arroyo was polite and respectful. He made us feel like we were “normal” even though we have been feeling like something is wrong with us. He addressed our fears and worries and reassured us that we WILL get pregnant one way or another :) ... I felt like Dr. Arroyo addressed my concerns and talked to me as if we were on the same level. He does a very good job of giving information while also treating you with kindness
Boston ivf in Syracuse is a brand new clinic and it is beautiful. The staff is so friendly and welcoming and I have very little wait time when I get there. They have been great about scheduling appointments and taking my phone calls ... We are just starting out so I am not sure what it will all cost but their rates are pretty decent! ... So far we have had a consultation and baseline blood work & an ultrasound for my follicles and uterine lining. We will go back for a follow up appointment early March and starting iui when my March cycle begins
How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?
Dr arroyo was polite and respectful. He made us feel like we were “normal” even though we have been feeling like something is wrong with us. He addressed our fears and worries and reassured us that we WILL get pregnant one way or another :)
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?
Make your appointment asap they are booking up fast
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?
I felt like Dr. Arroyo addressed my concerns and talked to me as if we were on the same level. He does a very good job of giving information while also treating you with kindness
Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Syracuse Center and their degree of success.
We are at the beginning stages of our journey, starting our first IUI cycle in March. So far we have had a consultation and baseline blood work & an ultrasound for my follicles and uterine lining. We will go back for a follow up appointment early March and starting iui when my March cycle begins
Describe your experience with Boston IVF - The Syracuse Center.
Boston ivf in Syracuse is a brand new clinic and it is beautiful. The staff is so friendly and welcoming and I have very little wait time when I get there. They have been great about scheduling appointments and taking my phone calls
Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Syracuse Center.
We are just starting out so I am not sure what it will all cost but their rates are pretty decent!
8
Doctor
Armando Arroyo
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF - The Syracuse Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5