Rated 8.4
Strongly recommend: 66%Neutral: 18%Don't recommend: 16%8.4
66% strongly recommend
274 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.4
8.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.9
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
7,561
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
20 doctors work here
8.1
Average Doctor Score
Merle Berger
Boston IVF
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Nina Resetkova
Boston IVF
76% strongly recommend
6 Reviews
Rated 9.5
Strongly recommend: 76%Neutral: 24%9.5
Samuel Pauli
Boston IVF
75% strongly recommend
31 Reviews
Rated 9.3
Strongly recommend: 75%Neutral: 25%9.3
Rita Sneeringer
Boston IVF
84% strongly recommend
24 Reviews
Rated 9.1
Strongly recommend: 84%Neutral: 8%Don't recommend: 8%9.1
Sandy Li
Boston IVF
82% strongly recommend
3 Reviews
Rated 8.8
Strongly recommend: 82%Don't recommend: 18%8.8
Brian Berger
Boston IVF
68% strongly recommend
35 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 22%Don't recommend: 10%8.7
Benjamin Lannon
Boston IVF - The Maine Center
59% strongly recommend
32 Reviews
Rated 8.5
Strongly recommend: 59%Neutral: 37%Don't recommend: 5%8.5
Lauren Murphy
Boston IVF
49% strongly recommend
4 Reviews
Rated 8.3
Strongly recommend: 49%Neutral: 34%Don't recommend: 17%8.3
Alan S. Penzias
Boston IVF
49% strongly recommend
20 Reviews
Rated 8.1
Strongly recommend: 49%Neutral: 42%Don't recommend: 9%8.1
Kristen Wright
Boston IVF
42% strongly recommend
18 Reviews
Rated 8
Strongly recommend: 42%Neutral: 40%Don't recommend: 18%8
David Ryley
Boston IVF
65% strongly recommend
33 Reviews
Rated 7.9
Strongly recommend: 65%Neutral: 7%Don't recommend: 28%7.9
Kim L. Thornton
Boston IVF
50% strongly recommend
11 Reviews
Rated 7.7
Strongly recommend: 50%Neutral: 31%Don't recommend: 19%7.7
Thomas Toth
Boston IVF
33% strongly recommend
2 Reviews
Rated 7.7
Strongly recommend: 33%Neutral: 67%7.7
Samuel Pang
Boston IVF
39% strongly recommend
11 Reviews
Rated 7.6
Strongly recommend: 39%Neutral: 44%Don't recommend: 17%7.6
Carla DiGirolamo
Boston IVF
29% strongly recommend
16 Reviews
Rated 7.2
Strongly recommend: 29%Neutral: 50%Don't recommend: 21%7.2
Steven Bayer
Boston IVF
50% strongly recommend
12 Reviews
Rated 7.1
Strongly recommend: 50%Neutral: 22%Don't recommend: 28%7.1
Kerri Luzzo
Boston IVF
55% strongly recommend
22 Reviews
Rated 7.1
Strongly recommend: 55%Neutral: 18%Don't recommend: 27%7.1
Grace Lee
Harvard Vanguard
37% strongly recommend
16 Reviews
Rated 6.4
Strongly recommend: 37%Neutral: 30%Don't recommend: 33%6.4
Michael Alper
Boston IVF
8% strongly recommend
13 Reviews
Rated 6
Strongly recommend: 8%Neutral: 38%Don't recommend: 53%6
Stephen Lazarou
Boston IVF
strongly recommend
0 Reviews
Rated
Show 16 more

This clinic has 25 offices

Boston
800 Washington St
Boston, MA 02111
888 300-2483
Brighton
736 Cambridge Street
Boston, MA 02135
888 300-2483
Brookline
1 Brookline Place
Brookline, MA 02445
(617) 735-9000
Cambridge
330 Mt Auburn St
Cambridge, MA 02138
888 300-2483
Cape Cod
134 Ansel Hallett Road
West Yarmouth, MA 02673
(617) 793-1100
Danvers
480 Maple Street
Danvers, MA 01923
(888) 300-2483
Downtown Boston
One Liberty Square
Boston, MA 02109
857-244-6750
Foxboro
18 Washington Street
Foxboro, MA 02035
(401) 369-7822
Framingham
115 Lincoln Street
Framingham, MA 01702
888 300-2483
Gloucester
298 Washington Street
Gloucester, MA 01930
800 858-4832
Lexington
One Forbes Road
Lexington, MA 02421
800 858-4832
Middletown
850 Aquidneck Road
Middletown, RI 02842
401.369.7822
Milford
14 Prospect Street
Milford, MA 01757
(888) 300-2483
Nantucket
57 Prospect Street
Nantucket, MA 02554
(888) 300-2483
North Chelmsford
10 Research Place
North Chelmsford, MA 01863
800 858-4832
North Dartmouth
531 Faunce Corner Road
North Dartmouth, MA 02747
800 858-4832
Providence
49 Seekonk Street
Providence, RI 02906
401.369.7822
Quincy
2300 Crown Colony Drive
Quincy, MA 02169
800 858-4832
Raynham
675 Paramount Drive
Raynham, MA 02767
800 858-4832
Rye
1245 Washington Road
Rye, NH 03870
(877) 858-2483
South Shore
2300 Crown Colony Drive
Quincy, MA 02169
(617) 793-1100
Stoneham
2 Main Street
Stoneham, MA 02180
(888) 300-2483
Waltham
130 Second Avenue
Waltham, MA 02451
(781) 434-6500
Westborough
Four Bellows Road
Westborough, MA 01580
800 858-4832
Worcester
338 Plantation Street
Worcester, MA 01605
(508) 751-8050
Show 23 more

42 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2012, Unsuccessful
0
3
Age 32 - 33
5 IUI
5 IVF
Unexplained
East Asian
Income $100K - $199K
Engineer
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Glatstein] seemed like a really smart guy, but was incredibly condescending, treating me and my husband like we were idiots, despite our advanced degrees in fields related to science. Mostly we felt like an inconvenience to him and our IUI was merely part of the process to get us to IVF. He screwed up one of my injectible cycles by lack of careful monitoring as well and triggered me at 14mm, which was unlikely to result in success...
Overall a very modern clinic [at IVF New England - Lex] with a massive patient base that they churn out like a factory, at least if you're only doing IUI (I've met patients who had better experiences there with IVF). Wait times for blood draws and monitoring are incredibly long. The phlebotamists managed to bruise me every single draw. Nurses were wonderful, financial coordinator was amazing, doctors were meh...
How was your experience with Isaac Glatstein at Boston IVF?
He seemed like a really smart guy, but was incredibly condescending, treating me and my husband like we were idiots, despite our advanced degrees in fields related to science. Mostly we felt like an inconvenience to him and our IUI was merely part of the process to get us to IVF. He screwed up one of my injectible cycles by lack of careful monitoring as well and triggered me at 14mm, which was unlikely to result in success.
What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?
Avoid him.
Describe the protocols Isaac Glatstein used in your cycles at Boston IVF and their degree of success.
My protocol looked identical to everyone else's despite my being "unexplained" and most people having real diagnoses. Despite no reason why I should fail with IUI, I only got bfns after 5 IUIs. No further diagnostics were offered, only push towards IVF.
Describe your experience with the nursing staff at Boston IVF.
The nursing staff was great, the heart of this clinic. Given the number of patients per doctor, this place wouldn't function at all if it weren't for the nurses picking up all the logistical work and patient management.
Describe your experience with Boston IVF.
Overall a very modern clinic with a massive patient base that they churn out like a factory, at least if you're only doing IUI (I've met patients who had better experiences there with IVF). Wait times for blood draws and monitoring are incredibly long. The phlebotamists managed to bruise me every single draw. Nurses were wonderful, financial coordinator was amazing, doctors were meh.
What specific things went wrong at Boston IVF?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Boston IVF.
Overall, decently well run from a logistics perspective (aside from wait times for blood draws and ultrasounds), but mistakes happen likely due to patient volume.
0
Doctor
Isaac Glatstein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Boston IVF
Lexington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
5
6
Age 41 - 42
6 IUI
Donor Sperm
Unexplained
European
Income $0 - $49K
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
She [Dr. Luzzo] explained everything in great detail. She clearly knows her stuff. The amount of information delivered is however overwhelming, making it hard to retain. I also did not feel seen as a person as she seemed emotion-less, which probably had nothing to do with me but has made appointments a bit uncomfortable....She feels quite distant and lethargic. Little warmth. No apparent enthusiasm
Great location [Boston IVF - Providence]. Pleasant set-up. Very friendly front desk staff. Downside: Weekend coverage as well as sperm storage is at a different clinic or in Waltham, MA. Certain procedures are only in Waltham.... Wendy [nurse] seems to know a lot about infertility, IUIs and IVF procedures. She has also felt rather distant and unmotivated.... Regular IUI $450. Monitored IUI: $1050. unsure otherwise
How was your experience with Kerri Luzzo at Boston IVF?
She explained everything in great detail. She clearly knows her stuff. The amount of information delivered is however overwhelming, making it hard to retain. I also did not feel seen as a person as she seemed emotion-less, which probably had nothing to do with me but has made appointments a bit uncomfortable.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Do not expect warmth
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
She feels quite distant and lethargic. Little warmth. No apparent enthusiasm
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
Until now monitored IUI was recommended. Moving forward IVF is recommended due to unexplained infertility
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)
Wendy seems to know a lot about infertility, IUIs and IVF procedures. She has also felt rather distant and unmotivated.
Describe your experience with Boston IVF.
Great location. Pleasant set-up. Very friendly front desk staff. Downside: Weekend coverage as well as sperm storage is at a different clinic or in Waltham, MA. Certain procedures are only in Waltham.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Regular IUI $450. Monitored IUI: $1050. unsure otherwise
5
Doctor
Kerri Luzzo
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
6
Clinic
Boston IVF
Providence
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
0
0
Age 33
2 IUI
3 IVF
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $200K - $499K
Lawyer
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I did not find Dr. Thornton to be a caring physician. She did not take the time to answer our questions or to fully explain everything that was going on. I always felt rushed and that I was taking up her time.... Dr. Thornton did not order the full panel of tests that our current RE ordered. I found out through my current RE that I have a thyroid issue that requires me to take medication. Dr. Thornton also did not give me proper instructions on how to take a supplement she advised me to take.
I felt very rushed at my appointments.... The clinic [Boston IVF] is incredibly large and you often feel like a number and feel rushed. There are ample physicians if you wish to get a second opinion within the same clinic.... I did not find Dr. Thornton to be a caring physician. She did not take the time to answer our questions or to fully explain everything that was going on. I always felt rushed and that I was taking up her time.
How was your experience with Kim L. Thornton at Boston IVF?
I did not find Dr. Thornton to be a caring physician. She did not take the time to answer our questions or to fully explain everything that was going on. I always felt rushed and that I was taking up her time.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF?
Do not go to her. Find a different provider or clinic.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF?
I felt very rushed at my appointments.
Describe your experience with Boston IVF.
The clinic is incredibly large and you often feel like a number and feel rushed. There are ample physicians if you wish to get a second opinion within the same clinic.
What specific things went wrong at Boston IVF?
  • Failed to order appropriate test
Describe the specific things that went wrong at Boston IVF.
Dr. Thornton did not order the full panel of tests that our current RE ordered. I found out through my current RE that I have a thyroid issue that requires me to take medication. Dr. Thornton also did not give me proper instructions on how to take a supplement she advised me to take.
0
Doctor
Kim L. Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Boston IVF
Worcester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unknown Success
9
2
Age 42 - 44
3 IUI
7 IVF
Egg Freezing
Donor Eggs
South Asian
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
She gives options. You have to make decisions. She is very good. Her staff is very sloppy and needs constant follow up.
You need to manage this clinic full time. We lost so much time in between cycles because they didn't get the appropriate approval or test or schedule. They [the nursing staff] always remembered details only when prompted. You have to stay on top to get all forms, Meds, approvals yourself otherwise will be stranded at the last min!
How was your experience with Alison Zimon at Boston IVF?
Dr Zimon is very personable and does her best to work with you to understand your needs. What she could do better is be more decisive instead of always being diplomatic. Sometimes she needs to be the doctor and take charge.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF?
She gives options. You have to make decisions. She is very good. Her staff is very sloppy and needs constant follow up.
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF?
Dr Zimon takes the time to speak to you and will call whenever needed even if just to chat.
Describe the protocols Alison Zimon used in your cycles at Boston IVF and their degree of success.
All agonist protocols. Donor eggs with estrace and crinone.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Karen londergan and Sharon Letizia )
They always remembered details only when prompted. You have to stay on top to get all forms, Meds, approvals yourself otherwise will be stranded at the last min!
Describe the costs associated with your care under Alison Zimon at Boston IVF.
65k
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Boston IVF.
You need to manage this clinic full time. We lost so much time in between cycles because they didn't get the appropriate approval or test or schedule.
9
Doctor
Alison Zimon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
2
Clinic
Boston IVF
South Shore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2011, Unsuccessful
7
3
Age 39 - 41
10 IUI
8 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Was invested in my care. Compassionate but practical. Honest.
Hardly ever the same RN calling with instructions...No privacy at RSC - big room with multiple beds, curtains open for before and after transfer.
How was your experience with Grace Lee at Boston IVF?
Was invested in my care. Compassionate but practical. Honest.
What's one piece of advice would you give a prospective patient of Grace Lee at Boston IVF?
Is committed to her patients.
During treatment, were you treated like a number or a human with Grace Lee at Boston IVF?
Dr. Lee was invested in our care
Describe the protocols Grace Lee used in your cycles at Boston IVF and their degree of success.
Various protocols, varying degrees of success.
Describe your experience with the nursing staff at Boston IVF.
Depended on which nurse you got, some were ok, some just plain bad. Some not compassionate, or organized, or helpful.
Describe your experience with Boston IVF.
Many locations, which didn't help with coordination of care. Hardly ever the same RN calling with instructions. Procedures done at RSC New England in Lexington. No privacy at RSC - big room with multiple beds, curtains open for before and after transfer.
What specific things went wrong at Boston IVF?
  • Failed to call with results
Describe the specific things that went wrong at Boston IVF.
MD would sometimes call with test results and instructions to make another appt., but it was impossible to make the appt. on a weekend. The main desk would say they were closed when they were not, and you couldn't get though to the fertility dept. Very frustrating
7
Doctor
Grace Lee
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Boston IVF
Lexington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2011, Unsuccessful
0
0
Age 33
5 IVF
Latinx
Income $200K - $499K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I did not have much communication with the doctor [Rita Sneeringer] other than the initial consult and then a meeting at the end to review the cycle. She did not attempt to connect to us or help make us feel comfortable with the situation we were about to go through...
The nursing staff [at Boston IVF] was unremarkable and not particularly memorable. Don't have many comments about them. I do remember the testing staff, particularly ultrasound technicians telling me not to complain if I was experiencing pain...Very focused on the money, they run behind on appointments for retrieval and transfer. The testing staff was never very friendly, phlebotomists and ultrasound technicians jump to my mind.
How was your experience with Rita Sneeringer at Boston IVF?
I did not have much communication with the doctor other than the initial consult and then a meeting at the end to review the cycle. She did not attempt to connect to us or help make us feel comfortable with the situation we were about to go through
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF?
Ask for a lot of questions and be very comfortable before proceeding
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF?
The doctor did not in any time try to connect and Boston IVF was always sending bills, even ones that were incorrect
Describe the protocols Rita Sneeringer used in your cycles at Boston IVF and their degree of success.
Lupron with GonalF
Describe your experience with the nursing staff at Boston IVF.
The nursing staff was unremarkable and not particularly memorable. Don't have many comments about them. I do remember the testing staff, particularly ultrasound technicians telling me not to complain if I was experiencing pain.
Describe your experience with Boston IVF.
Very focused on the money, they run behind on appointments for retrieval and transfer. The testing staff was never very friendly, phlebotomists and ultrasound technicians jump to my mind.
Describe your experience with your monitoring appointments at Boston IVF.
It ran well and you could be in and out soon, but the technicians were not friendly
0
Doctor
Rita Sneeringer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Boston IVF
Waltham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
7
4
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
Entrepreneur
Neutral
Doesn't Recommend
Unsuccessful
[Dr. Alan S. Penzias was] Knowledgeable but didn't have a great bedside manner. He was uncomfortable having conversations with me and I felt rushed. He did however respond via email which was nice. He promised to provide me with follow up information after my three failed IVF cycles but I nevermind heard from him.... Don't expect him to be there every step of the way. He is only there behind the scenes. You almost never have contact with him.
[Boston IVF has] Great hours. Always available for help. They are big so there's not too much personal care. I wish they provided free counseling after the failed cycles. I also wish there was more follow up after my treatments. They dropped me like a hot potato after the third failed round.... Don't expect him to be there every step of the way. He is only there behind the scenes. You almost never have contact with him.
How was your experience with Alan S. Penzias at Boston IVF?
Knowledgeable but didn't have a great bedside manner. He was uncomfortable having conversations with me and I felt rushed. He did however respond via email which was nice. He promised to provide me with follow up information after my three failed IVF cycles but I nevermind heard from him.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF?
Don't expect him to be there every step of the way. He is only there behind the scenes. You almost never have contact with him.
Describe your experience with Boston IVF.
Great hours. Always available for help. They are big so there's not too much personal care. I wish they provided free counseling after the failed cycles. I also wish there was more follow up after my treatments. They dropped me like a hot potato after the third failed round.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF.
With my insurance, I paid 7-10k for 2 rounds of IVF.
7
Doctor
Alan S. Penzias
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Boston IVF
Waltham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Successful
7
5
Age 38 - 39
6 IUI
1 IVF
1 Embryo Freezing
Donor Sperm
Unexplained
Other
Income $100K - $199K
Nurse or HC Services
Neutral
Doesn't Recommend
Successful
Knowledgeable. Answers questions thoroughly. Very busy, difficult to get in touch with. Can be smug, but if he gets the job done then I don't have a problem with it. That is all I have to say about dr berger...[Boston IVF was] Very unorganized. poor communication. Ie don't respond to emails or faxes. My biggest barrier to care was the office staff and nurses. I had an appointment cancelled on me at 4:55pm the evening before because they misplaced paperwork.
Very unorganized. poor communication. Ie don't respond to emails or faxes. My biggest barrier to care was the office staff and nurses. I had an appointment cancelled on me at 4:55pm the evening before because they misplaced paperwork...Nursing staff at Quincy office were subpar. Waltham office nurses were wonderful.
How was your experience with Brian Berger at Boston IVF?
Knowledgeable. Answers questions thoroughly. Very busy, difficult to get in touch with. Can be smug, but if he gets the job done then I don't have a problem with it. That is all I have to say about dr berger.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Be ready for waiting room delays
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
De Berger explained everything very clearly. Answered questions when meeting with him. Near impossible to speak to/communicate with unless you have an appointment
Describe your experience with the nursing staff at Boston IVF.
Nursing staff at Quincy office were subpar. Waltham office nurses were wonderful.
Describe your experience with Boston IVF.
Very unorganized. poor communication. Ie don't respond to emails or faxes. My biggest barrier to care was the office staff and nurses. I had an appointment cancelled on me at 4:55pm the evening before because they misplaced paperwork.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to inform you of changes in protocol
7
Doctor
Brian Berger
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
5
Clinic
Boston IVF
South Shore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unsuccessful
7
6
Age 44
8 IUI
IVF
Donor Eggs
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
3rd of 4 Docs
Neutral
Doesn't Recommend
Unsuccessful
I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments...She took the time time to individualize treatment plans...Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.
They [IVF New England] required two vials of sperm for IVF even though I only had one vial of my son's donor left and told them flat out that I would not be using the second vial. They still required two...I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments...She took the time time to individualize treatment plans...Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.
How was your experience with Kerri Luzzo at Boston IVF?
I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments..............................
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
She took the time time to individualize treatment plans.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.
Describe your experience with Boston IVF.
They required two vials of sperm for IVF even though I only had one vial of my son's donor left and told them flat out that I would not be using the second vial. They still required two.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Reasonable and competitive.
What specific things went wrong at Boston IVF?
  • Failed to call with results
Describe the specific things that went wrong at Boston IVF.
Beta results were not always same day.
7
Doctor
Kerri Luzzo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Boston IVF
Lexington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
3
6
Age 41 - 42
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He was reserved, knowledgeable, clearly an expert, but not warm at all. I trusted him, but did not like how negative he was....Be aware for bluntness, and not a lot of compassion. Also, he does not perform many of the actual procedures.
They [the nurses] were very nice. The main nurse I dealt with was very repetitive....He [Dr Oskowitz] was reserved, knowledgeable, clearly an expert, but not warm at all. I trusted him, but did not like how negative he was.
How was your experience with Selwyn Oskowitz (Retired) at Boston IVF?
He was reserved, knowledgeable, clearly an expert, but not warm at all. I trusted him, but did not like how negative he was.
What's one piece of advice would you give a prospective patient of Selwyn Oskowitz (Retired) at Boston IVF?
Be aware for bluntness, and not a lot of compassion. Also, he does not perform many of the actual procedures.
During treatment, were you treated like a number or a human with Selwyn Oskowitz (Retired) at Boston IVF?
He knew who I was and about my case, but his bedside manner was gruff andkind of negative.
Describe your experience with your nurse at Boston IVF.
They were very nice. The main nurse I dealt with was very repetitive. Maybe she found that necessary. I found hearing something three times unnecessary.
3
Doctor
Selwyn Oskowitz (Retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Boston IVF
Brookline
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2010, Unsuccessful
5
5
Age 30 - 31
1 IVF
Unexplained
European
Income $200K - $499K
2nd of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He is kind and compassionate but didn't seem to go the extra mile to really figure out if this was the right course of action.
I don't have strong memories of the nursing staff since I didn't do any major procedures at this clinic.
How was your experience with Alan S. Penzias at Boston IVF?
He put me on clomid three times, one of those times I got pregnant. He told me "call me when you have the baby." I miscarried a few days later. He is kind and compassionate but didn't seem to go the extra mile to really figure out if this was the right course of action.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF?
Ask many questions
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF?
He and the team were caring and friendly.
Describe your experience with the nursing staff at Boston IVF.
I don't have strong memories of the nursing staff since I didn't do any major procedures at this clinic.
5
Doctor
Alan S. Penzias
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Boston IVF
Waltham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
5
4
Age 35
1 IVF
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. David Ryley] was great, but I only met him once...The rest was executed by the Boston IVF operation...I really like my doctor (Dr. Ryley). But the operation is unorganized and impersonal, and consistently treated my husband like we was just a sperm donor in the process...Did I get pregnant, yes. But every step of the way was painful, impersonal
Scheduling was a challenge [at Boston IVF]...They run so many people through their operation that you best be ready to drop everything when they need to show up or answer the phone. They call you with instructions for the day and if you can't answer they leave vague messages, and it will take multiple calls to try and get them back if you have any questions. They will even call you and say "we need you at X clinic location tomorrow at X time for an ultrasound," and hang up. Again if you have a job, be sure to drop everything whenever they leave you a voicemail. Retrieval was a traumatic experience. They couldn't fgure out how to insert the IV. They made me wait until 4 pm for surgery (I had no schedulings once again). I couldn't have any water since midnight before. My veins had been stabbed daily for the previous 10 days for blood tests. With collapsed veins and no hydration they stuck me 8 times! Each attempt I could feel the vein collapsing with an excruiated sting (the estrogen prescription makes the pain worse).
How was your experience with David Ryley at Boston IVF?
Did I get pregnant, yes. But every step of the way was painful, impersonal, and my husband was treated as the free sperm donor. Dr. Ryley was great, but I only met him once. The rest was executed by the Boston IVF operation. Scheduling was a challenge. IVF is a timely matter. If you have a day job forget it. They run so many people through their operation that you best be ready to drop everything when they need to show up or answer the phone. They call you with instructions for the day and if you can't answer they leave vague messages, and it will take multiple calls to try and get them back if you have any questions. They will even call you and say "we need you at X clinic location tomorrow at X time for an ultrasound," and hang up. Again if you have a job, be sure to drop everything whenever they leave you a voicemail. Retrieval was a traumatic experience. They couldn't fgure out how to insert the IV. They made me wait until 4 pm for surgery (I had no schedulings once again). I couldn't have any water since midnight before. My veins had been stabbed daily for the previous 10 days for blood tests. With collapsed veins and no hydration they stuck me 8 times! Each attempt I could feel the vein collapsing with an excruiated sting (the estrogen prescription makes the pain worse). When I started to cry they told me to "stop crying." Then they say "in reality you could have had water up to 2 hours before, we just don't like to tell people that." Since the transfer I've been trying to get a copy of the results. They said they would email it and haven't. I've been trying for six weeks. I went in today for my first ultrasound to see the fetus. Due to Covid-19, they won't let my husband come with me. (For reference, all other hospitals and clinics in Boston allow 1 visitor by this time). I asked if I can FaceTime or video and they said no it's a "strict policy." I started crying telling them how hard, impersonal, and lonely this experience has been and how hard it is for me to even get documentation of my own medical records. They didn't care - they would barely let me even look at the ultrasound screen myself. When the nurse called me with the results she said "they should be able to let you FaceTime your husband; others have been doing that." To be fair, everyone is polite and I really like my doctor (Dr. Ryley). But the operation is unorganized and impersonal, and consistently treated my husband like we was just a sperm donor in the process.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
It is really hard to have a day job; during the cycle there will be no regard for your time. Boston IVF is an embryo farm. They'll get the job done, but be prepared to be treated like a number.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Did I get pregnant, yes. But every step of the way was painful, impersonal, and my husband was treated as the free sperm donor. Scheduling was a challenge. IVF is a timely matter. If you have a day job forget it. They run so many people through their operation that you best be ready to drop everything when they need to show up or answer the phone. They call you with instructions for the day and if you can't answer they leave vague messages, and it will take multiple calls to try and get them back if you have any questions. They will even call you and say "we need you at X clinic location tomorrow at X time for an ultrasound," and hang up. Again if you have a job, be sure to drop everything whenever they leave you a voicemail. Retrieval was a traumatic experience. They couldn't fgure out how to insert the IV. They made me wait until 4 pm for surgery (I had no schedulings once again). I couldn't have any water since midnight before. My veins had been stabbed daily for the previous 10 days for blood tests. With collapsed veins and no hydration they stuck me 8 times! Each attempt I could feel the vein collapsing with an excruiated sting (the estrogen prescription makes the pain worse). When I started to cry they told me to "stop crying." Then they say "in reality you could have had water up to 2 hours before, we just don't like to tell people that." Since the transfer I've been trying to get a copy of the results. They said they would email it and haven't. I've been trying for six weeks. I went in today for my first ultrasound to see the fetus. Due to Covid-19, they won't let my husband come with me. (For reference, all other hospitals and clinics in Boston allow 1 visitor by this time). I asked if I can FaceTime or video and they said no it's a "strict policy." I started crying telling them how hard, impersonal, and lonely this experience has been and how hard it is for me to even get documentation of my own medical records. They didn't care - they would barely let me even look at the ultrasound screen myself. When the nurse called me with the results she said "they should be able to let you FaceTime your husband; others have been doing that." To be fair, everyone is polite and I really like my doctor (Dr. Ryley). But the operation is unorganized and impersonal, and consistently treated my husband like we was just a sperm donor in the process.
Describe your experience with the nursing staff at Boston IVF.
Overworked. I think as humans they genuinely care but are overworked so that they have to treat people as a number to get through the daily to-do list.
Describe your experience with Boston IVF.
Stregths = experience. Weaknesses = operations and bedside manner. Did I get pregnant, yes. But every step of the way was painful, impersonal, and my husband was treated as the free sperm donor. Scheduling was a challenge. IVF is a timely matter. If you have a day job forget it. They run so many people through their operation that you best be ready to drop everything when they need to show up or answer the phone. They call you with instructions for the day and if you can't answer they leave vague messages, and it will take multiple calls to try and get them back if you have any questions. They will even call you and say "we need you at X clinic location tomorrow at X time for an ultrasound," and hang up. Again if you have a job, be sure to drop everything whenever they leave you a voicemail. Retrieval was a traumatic experience. They couldn't fgure out how to insert the IV. They made me wait until 4 pm for surgery (I had no schedulings once again). I couldn't have any water since midnight before. My veins had been stabbed daily for the previous 10 days for blood tests. With collapsed veins and no hydration they stuck me 8 times! Each attempt I could feel the vein collapsing with an excruiated sting (the estrogen prescription makes the pain worse). When I started to cry they told me to "stop crying." Then they say "in reality you could have had water up to 2 hours before, we just don't like to tell people that." Since the transfer I've been trying to get a copy of the results. They said they would email it and haven't. I've been trying for six weeks. I went in today for my first ultrasound to see the fetus. Due to Covid-19, they won't let my husband come with me. (For reference, all other hospitals and clinics in Boston allow 1 visitor by this time). I asked if I can FaceTime or video and they said no it's a "strict policy." I started crying telling them how hard, impersonal, and lonely this experience has been and how hard it is for me to even get documentation of my own medical records. They didn't care - they would barely let me even look at the ultrasound screen myself. When the nurse called me with the results she said "they should be able to let you FaceTime your husband; others have been doing that." To be fair, everyone is polite and I really like my doctor (Dr. Ryley). But the operation is unorganized and impersonal, and consistently treated my husband like we was just a sperm donor in the process.
Describe the costs associated with your care under David Ryley at Boston IVF.
Very expensive, but insurance covered most.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
Nurses are overworked. Getting the prescriptions was a mess - required me to make multiple phone calls to handhold the communications between Boston IVF and Avella pharmacy. They gave me conflicting information on surgery prep and clinic protocol. Didn't give clear instructions on administering hormones (i.e. what time); I asked very specific questions to get it based on research.
5
Doctor
David Ryley
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Boston IVF
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
0
0
Age 33 - 34
2 IUI
5 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Lawyer
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Be aware that he [Dr. Samuel Pang] has many patients. Always double check the dosage of medications that you should be taking- especially if it is a medication that could impact the success of implantation...is intelligent, but has far too many patients and cannot spend the time necessary to focus on each patient. I constantly felt like I was a number and did not feel like I got personal care for my case...I was not informed about a change in my thyroid medication.
On more than one occasion [nurse at Boston IVF] was accusatory of me. The first time she said I didn't inform her or Dr. Pang about work travel- which I had with both of them. In the next instance she accused me of not taking my medications correctly- which I was; but the medical team never communicated to me that I should have changed my dosage....I was not informed about a change in my thyroid medication... is run like a large corporation. They seem to care more about the number of patients than they do about how the patients are treated. I could not help but to feel they wanted to get the most cycles out of me as possible instead of having success early on.
How was your experience with Samuel Pang at Boston IVF?
Dr. Pang is intelligent, but has far too many patients and cannot spend the time necessary to focus on each patient. I constantly felt like I was a number and did not feel like I got personal care for my case.
What's one piece of advice would you give a prospective patient of Samuel Pang at Boston IVF?
Be aware that he has many patients. Always double check the dosage of medications that you should be taking- especially if it is a medication that could impact the success of implantation.
During treatment, were you treated like a number or a human with Samuel Pang at Boston IVF?
After my last failed cycle Dr. Pang's nurse questioned if I was taking the correct dose of Levothyroxin. She told me I was taking the wrong dose; however, upon further inspection she confirmed nobody had told me to change my dosage.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Lisa Butters)
On more than one occasion Lisa was accusatory of me. The first time she said I didn't inform her or Dr. Pang about work travel- which I had with both of them. In the next instance she accused me of not taking my medications correctly- which I was; but the medical team never communicated to me that I should have changed my dosage.
Describe your experience with Boston IVF.
BostonIVF is run like a large corporation. They seem to care more about the number of patients than they do about how the patients are treated. I could not help but to feel they wanted to get the most cycles out of me as possible instead of having success early on.
What specific things went wrong at Boston IVF?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
I was not informed about a change in my thyroid medication. The nurse then accused me of either taking the medication incorrectly or not at the correct dosage. Neither of which was true- I was just never informed about the change in dosage- which the nurse later agreed with me on.
0
Doctor
Samuel Pang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Boston IVF
Lexington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
0
0
Age 33
2 IUI
1 IVF
Unexplained
European
Doctor
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I felt like a number to her [Dr. Luzzo] . I saw her for a year and talked to her four times. I would ask questions and a nurse would try to answer them not the actual doctor. I told her what I wanted to do I’m certain situations. She said that it wasn’t a problem and then didn’t do what she promised...I felt like they were not tailoring a plan to me and when things didn’t go as expected they provided no guidance.
The [Boston IVF] staff I saw on a day to day basis were very sweet and supportive. Unfortunately the ones controlling my treatment completely ignored me and what I wanted to achieve with my treatments. I didn’t feel like a person. I felt like they were not tailoring a plan to me and when things didn’t go as expected they provided no guidance..
How was your experience with Kerri Luzzo at Boston IVF?
I felt like a number to her. I saw her for a year and talked to her four times. I would ask questions and a nurse would try to answer them not the actual doctor. I told her what I wanted to do I’m certain situations. She said that it wasn’t a problem and then didn’t do what she promised.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Go somewhere else
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)
She tried to hang up on me multiple times as I was trying to ask questions. I felt like I was just a box to check off her list. She was rude almost every time I spoke with her
Describe your experience with Boston IVF.
The staff I saw on a day to day basis were very sweet and supportive. Unfortunately the ones controlling my treatment completely ignored me and what I wanted to achieve with my treatments. I didn’t feel like a person. I felt like they were not tailoring a plan to me and when things didn’t go as expected they provided no guidance.
What specific things went wrong at Boston IVF?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
0
Doctor
Kerri Luzzo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Boston IVF
Providence
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
0
0
Age 29
2 IUI
2 IVF
PCOS
Prefer not to answer
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We had a horrible experience with Dr Alper! After failed IUIs, we did an IVF cycle where 21 eggs were retrieved and only one embryo came out of it due to poor quality eggs from his set protocol. He also did not put me on metformin despite my pcos. When we met to review, he said he wouldn’t change my protocol going forward. We switched to CCrM Boston with Dr Zimon and got 11 embryos and I’m not currently pregnant. Please don’t waste your time with him!
Boston ivf is like a factory but you get in and out quick for ultrasounds. You also get a random doctor doing your retrieval and transfer. Ultrasounds are done by techs rather than the doctors themselves (like CCrM Boston).... Nursing staff was really responsive and great!!... Very basic pre set protocol with dosing. I was on gonal-f and certitude. Trigger was ovidrel.... He follows pre-set protocols and does not adjust medications or care plans based on your situation.
How was your experience with Michael Alper at Boston IVF?
We had a horrible experience with Dr Alper! After failed IUIs, we did an IVF cycle where 21 eggs were retrieved and only one embryo came out of it due to poor quality eggs from his set protocol. He also did not put me on metformin despite my pcos. When we met to review, he said he wouldn’t change my protocol going forward. We switched to CCrM Boston with Dr Zimon and got 11 embryos and I’m not currently pregnant. Please don’t waste your time with him!
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF?
Run!
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF?
He follows pre-set protocols and does not adjust medications or care plans based on your situation.
Describe the protocols Michael Alper used in your cycles at Boston IVF and their degree of success.
Very basic pre set protocol with dosing. I was on gonal-f and certitude. Trigger was ovidrel.
Describe your experience with the nursing staff at Boston IVF.
Nursing staff was really responsive and great!!
Describe your experience with Boston IVF.
Boston ivf is like a factory but you get in and out quick for ultrasounds. You also get a random doctor doing your retrieval and transfer. Ultrasounds are done by techs rather than the doctors themselves (like CCrM Boston).
0
Doctor
Michael Alper
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Boston IVF
Waltham
Operations
Nursing Staff
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
2
2
Age 41
1 IUI
Donor Sperm
Uterine Fibroids
Unexplained
European
Income $0 - $49K
Doesn't Recommend
Doesn't Recommend
Successful
She [Dr. Kerri Luzzo] was recommended by a doctor who I trust. She was not warm and I barely met with her. Communication with her amd with the clinic was limited and there was not enough information passed along to me at times.... She wanted me to do IVF or medicated IUI due to my age. She let me do unmedicated IUI since it was my choice.
The people who drew my blood [at Boston IVF- RSC- Providence] for the.monitored IUI were great! One of the nurses, Julie, was great! She was kind and helpful and understanding. Communication was poor from my primary nurse and from the financial person and from the front desk....Communication with my nurse was also limited and not warm or informative. Communication wi th the financial person was extremely difficult and even disrespectful.
How was your experience with Kerri Luzzo at Boston IVF?
She was recommended by a doctor who I trust. She was not warm and I barely met with her. Communication with her amd with the clinic was limited and there was not enough information passed along to me at times.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
If you don't need a personal touch, she may be an ok choice.
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
She was not very warm. Communication with my nurse was also limited and not warm or informative. Communication wi th the financial person was extremely difficult and even disrespectful.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
She wanted me to do IVF or medicated IUI due to my age. She let me do unmedicated IUI since it was my choice.
Describe your experience with Boston IVF.
The people who drew my blood for the.monitored IUI were great! One of the nurses, Julie, was great! She was kind and helpful and understanding. Communication was poor from my primary nurse and from the financial person and from the front desk.
2
Doctor
Kerri Luzzo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Boston IVF
Providence
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
10
5
Age 43 - 45
2 IVF
Donor Eggs
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Consultant
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Successful
[Dr. Sneeringer] is incredibly caring, but also very straight forward. Most of our conversations involved laughter, honesty and she always clearly communicated with me what the next steps were...IVF can be brutal and Rita's wonderful personality, candid demeanor and sense of humor were a great reprieve from the hardships of IVF. I would highly recommend her to anyone!
Meg [nurse at Boston IVF] was terrible at returning phone calls, getting on the phone and she never explained anything. She just automatically assumed you knew what she was talking about. If i hadn't liked [Dr. Sneeringer] so much, i would have left BIVF...Egg donation coordinator is awful and so loud. You get a headache just trying tu talk to her. Financial coordinator is nice enough, but could user better organization skills. Other nursing staff, front desk lady we're all super nice.
How was your experience with Rita Sneeringer at Boston IVF?
Rita was a recommendation from a girlfriend of mine and I am so grateful that she passed along Rita's name. IVF can be brutal and Rita's wonderful personality, candid demeanor and sense of humor were a great reprieve from the hardships of IVF. I would highly recommend her to anyone!
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF?
Trust her
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF?
Rita is incredibly caring, but also very straight forward. Most of our conversations involved laughter, honesty and she always clearly communicated with me what the next steps were.
Describe the protocols Rita Sneeringer used in your cycles at Boston IVF and their degree of success.
No clue
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Meg Kennedy)
Meg was terrible at returning phone calls, getting on the phone and she never explained anything. She just automatically assumed you knew what she was talking about. If i hadn't liked Rita so much, i would have left BIVF.
Describe your experience with Boston IVF.
Egg donation coordinator is awful and so loud. You get a headache just trying tu talk to her. Financial coordinator is nice enough, but could user better organization skills. Other nursing staff, front desk lady we're all super nice.
Describe the costs associated with your care under Rita Sneeringer at Boston IVF.
First cycle covered by insurance. Donor cycle was OOO.
Describe Rita Sneeringer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We wanted just one child, so we transferred one embryo.
What specific things went wrong at Boston IVF?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Boston IVF.
Honestly, I've blocked most of it out to save my sanity. They need some better administrators in there though.
10
Doctor
Rita Sneeringer
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
5
Clinic
Boston IVF
Waltham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources