Boston IVF

97% strongly recommend

39 Reviews

Rita Sneeringer

82% strongly recommend

24 Reviews

Lauren Murphy

84% strongly recommend

5 Reviews

Nina Resetkova

Boston IVF - The Maine Center

63% strongly recommend

6 Reviews

Benjamin Lannon

64% strongly recommend

34 Reviews

Alan S. Penzias

66% strongly recommend

22 Reviews

Samuel Pauli

68% strongly recommend

33 Reviews

Emily Seidler

100% strongly recommend

1 Review

Gary Frishman

38% strongly recommend

7 Reviews

Kristen Wright

48% strongly recommend

18 Reviews

Kerri Luzzo

60% strongly recommend

22 Reviews

Brian Berger

49% strongly recommend

37 Reviews

Kim L. Thornton

50% strongly recommend

11 Reviews

Samuel Pang

39% strongly recommend

11 Reviews

Thomas Toth

33% strongly recommend

2 Reviews

Carla DiGirolamo

Boston IVF - The Maine Center

32% strongly recommend

16 Reviews

Michael Alper

10% strongly recommend

13 Reviews

Sandy Li

22% strongly recommend

Show 21 more

This clinic has 13 offices
Visit clinic website

Bedford Fertility Center

18 Constitution Drive, Ste: 9

Bedford, NH 03110

603-626-9999

Brookline Fertility Center

824 Boylston Street Ste 100A

Chestnut Hill, MA 02467

617-735-9000

Danvers Fertility Center

480 Maple Street Ste, 303

Danvers, MA 01923

888-300-2483

Downtown Boston

One Liberty Square

Boston, MA 02109

857-244-6750

Lexington Fertility Center

450 Bedford Street Suite 1000

Lexington, MA 02420

800-858-4832

North Chelmsford Fertility Center

10 Research Place, Suite 205

North Chelmsford, MA 01863

888-300-2483

Providence

148 W River Street #6

Providence, RI 02906

401-369-7822

Quincy

2300 Crown Colony Drive, Suite 104

Quincy, MA 02169

617-793-1100

Seacoast Fertility Center

155 Griffin Road

Portsmouth, NH 03801

207-358-7600

Stoneham

2 Main Street Suite 150

Stoneham, MA 02180

781-438-9600

Waltham

130 Second Avenue

Waltham, MA 02451

781-434-6500

Westboro Fertility Center

4 Bellows Road Ste: B

Westborough, MA 01580

888-300-2483

Worcester Fertility Center

100 MLK Jr. Blvd. Ste. 300

Worcester, MA 01608

Show 11 more

2017 - 2018, Unknown Success

Age 38 - 39

2 IUI

PCOS

European

Income $100K - $199K

Only Doc Seen

Donor Sperm

LGBTQ+

Strongly Recommends

Neutral

Success w/ Doc Too early to know

Review of

Dr Wright will do everything to get you there...2nd embryo transfer I got a stitch put in my cervix to help straighten it during the transfer. It worked perfectly and the transfer went more smoothly. I have 2 curves and it’s been hard at time to get the catheter in...The stitch in the my cervix was such a simple procedure I just wish it had been brought up earlier...has always taken the time to go over things each cycle or to try something new. We’ve had in person consults as well as phone consults so we wouldn’t have to wait.

The nurses [at IVF New England] were always wonderful. We had many over our visits and they were always warm and caring and helpful...It was expensive but the billing was always willing to try to get insurance to cover things...The strengths are the staff in general. They are all caring and you Know they want you succeed. The only weakness is that you don’t always get your doctor and usually a different nurse each time. While each doctor is great they don’t always know your whole story and that can be hard

How was your experience with Kristen Wright at Boston IVF?

Dr Wright knows her stuff and she will always tell you how it is. She will break all the info down and help you understand. Having her as the one doing the procedure always made it easier. I’ve had bad experiences with iuis and embryo transfers. But the one I had with Dr Wright was the most comfortable. All together using my obgyn and Boston Ivf I’ve had 8 iuis and two embryo transfers using my wife’s embryos. None have been successful and I was thinking of giving up. My last embryo transfer I was sure it was my last try but Dr Wright changed things up and made the experience less painful and quick. While it wasn’t a success it made me rethink quitting. We’ve already come up with two alternate plans when I’m ready to restart next year.

What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?

It’s hard work to get pregnant. But Dr Wright will do everything to get you there. It can be frustrating and scary at times, but I feel you can really put your trust in Dr Wright. It was a lot of struggle for us but we have our beautiful son.

During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?

My wife and I both saw Dr Wright to try and get pregnant. My wife has gotten pregnant and gave birth, while I’m still trying. Dr Wright has always taken the time to go over things each cycle or to try something new. We’ve had in person consults as well as phone consults so we wouldn’t have to wait.

Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.

One iui cycle was with clomid 50mg for 5 days. Ovidrel 250 mcg 2nd iui: gonal f 50 iu Ovidrel 250 mcg Endometrin 100mg Embryo transfers: estradiol mg Estradiol patches .1 mg Progesterone 1 ml 2nd embryo transfer I got a stitch put in my cervix to help straighten it during the transfer. It worked perfectly and the transfer went more smoothly. I have 2 curves and it’s been hard at time to get the catheter in.

Describe your experience with the nursing staff at Boston IVF.

The nurses were always wonderful. We had many over our visits and they were always warm and caring and helpful.

Describe your experience with Boston IVF.

The strengths are the staff in general. They are all caring and you Know they want you succeed. The only weakness is that you don’t always get your doctor and usually a different nurse each time. While each doctor is great they don’t always know your whole story and that can be hard

Describe the costs associated with your care under Kristen Wright at Boston IVF.

Unfortunately our insurance didn’t cover much. It was expensive but the billing was always willing to try to get insurance to cover things

Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

The stitch in the my cervix was such a simple procedure I just wish it had been brought up earlier

Doctor

Kristen Wright

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2018, Successful

Age 30 - 32

1 IVF

Endometriosis

Tubal Blockage

Recurrent Pregnancy Loss

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Doesn't Recommend

Successful

Review of

[Dr. Isaac Glasteing is a] Very knowledgeable doctor who wants to find out what the problem is, come up with the best plan accordingly for a positive outcome. He is very facts and stats mind set. He answered all of our questions without making us feel overwhelmed.

They [IVF New England- Lexington] are hard to get ahold of. They primary nurse you speak to us good he was super helpful and didn’t make you feel like you should know all of this brand new information and drugs. The nurses you see daily however really could use a reminder that they are there to be apart of a beautiful experience. Very negative interactions. Horrible at drawing blood.

How was your experience with Isaac Glatstein at Boston IVF?

Very knowledgeable doctor who wants to find out what the problem is, come up with the best plan accordingly for a positive outcome. He is very facts and stats mind set. He answered all of our questions without making us feel overwhelmed.

What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?

If you want the best doctor to get you a positive outcome he’s your doctor. If you’re looking for a bit more of handholding he’s not for you.

During treatment, were you treated like a number or a human with Isaac Glatstein at Boston IVF?

I felt he was very “matter a fact “. Which did work for us. We didn’t need to be coddled. We knew what was wrong and we wanted the facts of how we were going to fix it.

Describe your experience with the nursing staff at Boston IVF.

Feel like with how much you interact with the nurses this is where I thought patents would get more compassion. You see them daily. They should be more friendly. I can’t tell you how many blood draws I’d go in where the nurse smelt of fresh smoked cigarettes. It was disgusting yet here she is trying to draw blood. Also, they 100% need more training on how to actually draw blood. I left there covered in bruises every single time.

Describe your experience with Boston IVF.

They are hard to get ahold of. They primary nurse you speak to us good he was super helpful and didn’t make you feel like you should know all of this brand new information and drugs. The nurses you see daily however really could use a reminder that they are there to be apart of a beautiful experience. Very negative interactions. Horrible at drawing blood.

What specific things went wrong at Boston IVF?

Lost paperwork
Lost appointments
Failed to call with results
Failed to order appropriate test
Provided conflicting information
Failed to consider drug intolerance
Canceled a cycle due to clinic error

Describe the specific things that went wrong at Boston IVF.

There was a lack of communication during our egg retrieval. No one informed us of over stimulation. They just kept saying the odds were so slim. However I ended up in the hospital for a week due to being overstimulated. Which resulted in cancelling the fresh transfer and waiting months to get a frozen transfer. I understand things happen. But I wish I had more support after this did happen also wish I had more information.

Doctor

Isaac Glatstein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2018, Unknown Success

Age 31 - 32

Male Factor

European

Income $50K - $99K

Lawyer

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Dr. Wright has treated my husband and myself with compassion, understanding and patience. We experienced a miscarriage prior to working with Dr. Wright and I greatly appreciate her ability and willingness to answer all my questions and concerns that go along with having experienced a prior loss....Dr. Wright has always taken the time to explain each one of our tests to us...Dr. Wright found I had high TSH level and correctly that, as well as a uterine fibroid which will be removed. After the removal we are starting IVF with Dr. Wright.

I can speak with regarding onboarding new patients and pre-IVF testing. The clinic does a great job with explaining the process to new patients and has wide availability to get you into appointments quickly. I did feel the testing process takes a long time...Barbara Soto and the rest of the IVF New England nursing staff in Bedford NH and Waltham offices are absolutely amazing! ..., costs of IVF with ICSI and PGS for one cycle is around $19,000.

How was your experience with Kristen Wright at Boston IVF?

Dr. Wright has treated my husband and myself with compassion, understanding and patience. We experienced a miscarriage prior to working with Dr. Wright and I greatly appreciate her ability and willingness to answer all my questions and concerns that go along with having experienced a prior loss. I feel she truly cares about me and my husband and wants to see us start our family. We have hit a few bumps in the road which has slowed down our IVF start based on various test results, but Dr. Wright has helped me start correct medication and move us along faster then my PCP. I appreciate her quick responses and willing to walk me through each step of the process.

What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?

Don't ever feel guilty asking too many questions. There is no such thing. Dr. Wright has been wonderful answering my many questions and it's made a world of difference in going through this process.

During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?

Dr. Wright has always taken the time to explain each one of our tests to us. As we are in the beginning stages of IVF, this is all very new and confusing. My husband and I have almost completed all of our pre-IVF tests and hope to start IVF with ICSI next month. Dr. wright has called me to explain my various test results and helped me to get my TSH on track for IVF. I had a miscarriage prior to this process and Dr. Wright and her staff have been so understanding in working with me knowing I already experienced a very difficult loss.

Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.

We have not yet begun IVF treatment. We are just about to finish our pre-IVF testing. Dr. Wright found I had high TSH level and correctly that, as well as a uterine fibroid which will be removed. After the removal we are starting IVF with Dr. Wright.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Barbara Soto)

Barbara Soto and the rest of the IVF New England nursing staff in Bedford NH and Waltham offices are absolutely amazing! Having recently experienced a miscarriage, this has been a very emotional process for me. The nursing staff has been unbelievable considerate while treating me. There were there as my IVF tests were delayed due to waiting for the HCG to leave my system, through many ultrasound and blood work, and through my recent sono hysteroscopy.

Describe your experience with Boston IVF.

As I have not started the IVF process yet, and only completed all pre-IVF testing I can't speak to the clinic's IVF treatment, but I can speak with regarding onboarding new patients and pre-IVF testing. The clinic does a great job with explaining the process to new patients and has wide availability to get you into appointments quickly. I did feel the testing process takes a long time, and perhaps it could be just my siltation which each test seemed to bring up another issue that needed to be addressed before moving forward. Final treatment plans appoints can book a ways out so in that instance it is difficult to get in sooner, but overall I have liked my experience with the clinic.

Describe the costs associated with your care under Kristen Wright at Boston IVF.

As we are just beginning the IVF process, costs of IVF with ICSI and PGS for one cycle is around $19,000. We have spent approximately (with insurance coverage) $1500 in pre-IVF testing so far.

Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Dr. Wright recommends single embryo transfer.

Doctor

Kristen Wright

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2018, Unsuccessful

Age 34 - 35

1 IVF

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $100K - $199K

Teacher

2nd of 2 Docs

3 IVF With Other Docs

Neutral

Unsuccessful

Review of

Dr. Wright prescribed an antagonist cycle with no birth control. This was my fourth IVF cycle, but first with her. Five eggs were retrieved and two embryos were transferred, but resulted in a negative pregnancy test. Due to diminished ovarian reserve and poor egg quality, I am going to undergo an donor egg cycle with Dr. Wright soon.... Dr. Wright never did any of my procedures, which I was disappointed about, but I did feel comfortable with the other doctor's in the practice.

The clinic [IVF NE] has multiple monitoring locations, which is convenient for someone like me who lives close to one location and works close to another. You can go to different sites depending on what works for you. The main procedures are completed at one location. They give you a scheduled time for blood work and ultrasounds, which streamlines the process really well.

How was your experience with Kristen Wright at Boston IVF?

Dr. Wright takes the time to explain every aspect of treatment clearly. I came to her with many questions and she answered all of them fully and honestly. Dr. Wright presented the facts of my case and provided me with options after discussing the benefits and disadvantages of each. She is very knowledgeable and trustworthy.

What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?

Attend appointments with a list of questions so that you can maximize your time with the doctor and get all the information you need to proceed with treatment.

During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?

I felt like a human under the treatment of Dr. Wright. I felt that she and the nurses were caring and compassionate. However, the clinic is large and at times I felt like a number - not due to the way any staff member treated me, but because I knew there were so many patients under the care of the clinic's doctors.

Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sarah)

My main nurse was clear in her directions and knowledgeable about medications. She called to explain next steps and answered all my questions efficiently.

Describe your experience with Boston IVF.

The clinic has multiple monitoring locations, which is convenient for someone like me who lives close to one location and works close to another. You can go to different sites depending on what works for you. The main procedures are completed at one location. They give you a scheduled time for blood work and ultrasounds, which streamlines the process really well. Dr. Wright never did any of my procedures, which I was disappointed about, but I did feel comfortable with the other doctor's in the practice.

Describe the costs associated with your care under Kristen Wright at Boston IVF.

When undergoing an IVF cycle, I had majority of costs covered by insurance. With my upcoming donor egg cycle, I will pay a fee to the clinic, a fee to the outside agency, donor fee, and legal fees.

Doctor

Kristen Wright

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2018, Successful

Age 31 - 32

1 IVF

European

Income $200K - $499K

2nd of 2 Docs

3 IUI With Other Docs

Strongly Recommends

Successful

Review of

Dr. Glatstein was very compassionate, very personable. For key milestones, he often called us himself...From the beginning, Dr.Glatstein gave us the confidence and sense of calmness we needed throughout the process. Through it all, Dr. Glastein was there for us and assuring us that we would have success! Failing a fresh embryo transfer after retrieval, we had success upon our first frozen embryo transfer. Dr. Glatstein is a passionate, patient, and kind caregiver. We were so thankful to have him on our side.

Process wise there was some confusion [at IVF New England] about who (which doctor) is performing retrievals and transfers. It was not clear to me from the beginning that my primary treating physician may not be the one performing the retrieval or transfer. I wish I received more advance notice of which doctor was on staff that day performing these duties...The clinic works tirelessly. I was worried my transfer timing might occur right on Thanksgiving Day. The assured me they work, they're open!

How was your experience with Isaac Glatstein at Boston IVF?

Every fertility journey is unique. From the beginning, Dr.Glatstein gave us the confidence and sense of calmness we needed throughout the process. Through it all, Dr. Glastein was there for us and assuring us that we would have success! Failing a fresh embryo transfer after retrieval, we had success upon our first frozen embryo transfer. Dr. Glatstein is a passionate, patient, and kind caregiver. We were so thankful to have him on our side. Don't wait to make an appointment... go see them now!

What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?

Do not hesitate to make an appointment. Time is precious!

During treatment, were you treated like a number or a human with Isaac Glatstein at Boston IVF?

Dr. Glatstein was very compassionate, very personable. For key milestones, he often called us himself.

Describe the protocols Isaac Glatstein used in your cycles at Boston IVF and their degree of success.

Dr.Glastein ordered Gonal-F, Menopur and Cetrotide for stimulation. I believe all were low-to-moderate doses as this was my first cycle and I was 31 YO at the time. Leuprolide trigger shot was also ordered but not used as it was not needed. Retrieval resulted in 9 eggs. Estradiol patches and Crinone were ordered as supportive medications as well.

Describe your experience with the nursing staff at Boston IVF.

The nursing staff changed quite a bit during the entire course of treatment. I believe it was the clinic's intention to assign a primary nurse but due to turnover and staffing changes it felt like I spoke with a different person every time. Although this was somewhat frustrating from a continuity of care perspective, all the nurses I spoke with were well trained and pleasant.

Describe your experience with Boston IVF.

The clinic works tirelessly. I was worried my transfer timing might occur right on Thanksgiving Day. The assured me they work, they're open! As a private clinic this is a major positive vs. smaller or academic clinics that may not do retrievals or transfers on Sundays or holidays for example. Process wise there was some confusion about who (which doctor) is performing retrievals and transfers. It was not clear to me from the beginning that my primary treating physician may not be the one performing the retrieval or transfer. I wish I received more advance notice of which doctor was on staff that day performing these duties.

Describe the costs associated with your care under Isaac Glatstein at Boston IVF.

Fortunately, I had insurance coverage. I believe I paid a coinsurance for stimulation medications. Otherwise, all procedures, monitoring, testing, etc... was covered at no cost to me with the exception of cryopreservation which I believe was at or close to $1,000. We also have to pay $85 per month out of pocket for continued storage of cryopreserved embryos.

What specific things went wrong at Boston IVF?

Failed to convey critical information

Describe the specific things that went wrong at Boston IVF.

Process wise there was some confusion about who (which doctor) is performing retrievals and transfers. It was not clear to me from the beginning that my primary treating physician may not be the one performing the retrieval or transfer. I wish I received more advance notice of which doctor was on staff that day performing these duties.

Doctor

Isaac Glatstein

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2018, Unsuccessful

Age 38 - 40

4 IUI

1 IVF

Diminished Ovarian Reserve

European

Native American

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Dr. Pauli has great bedside manor, even while delivering bad news he makes you feel like he cares. I also like that he doesn’t give you false hope and tells it to you straight. Dr. Pauli has made me feel like I have say. When a cycle didn’t work he listens to my concerns and discusses the what to do next. I am a scientist so I am always reading medical journal articles, and Dr. Pauli respects that is willing to try things if it makes sense for a positive outcome.

Dr. Pauli’s nursing team [at IVF New England] openly share information as things progress. It makes me feel more involved and less vulnerable. Everyone is friendly and so supportive, my own cheer squad!...the day of my fresh transfer my husband had a difficult day time with his contribution. Not only did the rooms not have any door looks, and people kept knocking on the door...The Waltham IVF location was the only complaint we have.

How was your experience with Samuel Pauli at Boston IVF?

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Don’t be afraid to ask any and everything you can think of.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

Dr. Pauli along with his nursing team openly share information as things progress. It makes me feel more involved and less vulnerable. Everyone is friendly and so supportive, my own cheer squad!

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

My first IUI we tried clomid, but it hampered growth of my uterine lining. So I ended up with a negative test. For the next two cycle of iui we just used gonal-f at 375 units twice daily, still we got a negative. I never had more than 4 follicles. For the first IVF we used BC, lupron and final-f. After the BC my body had a difficult time restarting resulting in 22 days of injections. However there were 3 follicles and two were retrieved. Both follicles were fertilized by icsi and were day 3 transfer 8A embryos my lining thickened to 7mm. Unfortunately we saw a negative. When meeting with the Dr we discussed what might have hampered things, my concern was that the BC was too suppressive so we tried just estrogen and lupron. . After 14 days of injections my lining had thickened only and I had only one follicle and It didn’t want to grow. So to my dismay the cycle was canceled. The third cycle we went back to BC with clomid, gonal-f and a antagomits. Centrolide the antagonist hurt and bruised me for weeks. Once again my lining did not grow past 4mm, I did have 2 nice follicles. Due to the low # of follicles the IVF cycle was converted to iui. Nothing stuck. Dr. Pauli told me as long as I produce eggs we will try, but I need to start thinking about using a donor egg. That is tough to hear but it is realistic. My current cycle is just beginning with BC, lupron and 375 BID. I hope we get a positive soon.

Describe your experience with the nursing staff at Boston IVF.

Dr. Pauli’s nursing team openly share information as things progress. It makes me feel more involved and less vulnerable. Everyone is friendly and so supportive, my own cheer squad!

Describe your experience with Boston IVF.

The clinic is coviently located in Lexington to my work near by. The day of my fresh transfer my husband had a difficult day time with his contribution. Not only did the rooms not have any door looks, and people kept knocking on the door. The Waltham IVF location was the only complaint we have.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

Medications, copays and lab work.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2017, Successful

Age 30 - 31

4 IUI

1 IVF

Anovulation

Male Factor

PCOS

Unexplained

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

I felt like a human because she [Dr. Kristen Wright] was very kind and understanding. She took all the time we needed to explain everything to us and answer all of our questions...She laid all of our options out on the table and was very supportive of whatever we chose to do.

Boston IVF was wonderful. I was seen at multiple locations and everyone was always very kind and welcoming...The waiting rooms and exam rooms were always very clean and organized. I never came across anyone working there who was unpleasant.

How was your experience with Kristen Wright at Boston IVF?

She was wonderful. She laid all of our options out on the table and was very supportive of whatever we chose to do. She explained everything in terms we could understand. Every time I was unsure about something or had a question after hours, she was always available to answer my questions. She was supportive and empathetic when we had a miscarriage and every time we got a negative pregnancy test.

What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?

Just be yourself and be honest. She will do the same for you and let you know your best course of action to become parents.

During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?

I felt like a human because she was very kind and understanding. She took all the time we needed to explain everything to us and answer all of our questions. I didn't feel rushed or unsure during any of the process.

Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.

I wasn't sure that we had fertility coverage when we first saw her so we started with timed intercourse and letrozole pills. We did that for about 3-4 cycles and didn't have any luck. I confirmed fertility coverage and from there we moved on to IUI. My 2nd IUI took but I lost the baby at 12 weeks along. Dr Wright and her team were very compassionate and sympathetic and were there for us when we were ready to try again. She performed a hysteroscopy to make sure my uterus was ready to get pregnant again. We did one more IUI and when that didn't work, we moved onto IVF. Dr Wright and her team were wonderful in explaining the whole processes to us.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sarah )

The nursing team at Dr Wright's office was wonderful. They were always available and friendly when I had questions over the phone. And always had a smiling face when I was there at the office.

Describe your experience with Boston IVF.

Boston IVF was wonderful. I was seen at multiple locations and everyone was always very kind and welcoming. They were able to get me in fairly quickly and I never felt like a burden. They were always available any time of day if you had questions regarding your treatment. The waiting rooms and exam rooms were always very clean and organized. I never came across anyone working there who was unpleasant.

Describe your experience with your monitoring appointments at Boston IVF.

The monitoring appointments were a breeze. They did them in the mornings between 6:30am and 8am which was perfect for me because I could go in before work and not miss any hours. There was never a big wait. Maybe 1 or 2 people in front of me. They would call you by name in the order in which you arrived. I got to know the ultrasound techs and the phlebotomist and they knew me by name and would always greet me with a friendly hello and cheer me on each cycle.

Describe the costs associated with your care under Kristen Wright at Boston IVF.

Everything was covered by insurance at the time. I only had a $50 co pay when I would go in for an office visit.

Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

It was the doctors recommendation and our decision to transfer one embryo at a time.

Doctor

Kristen Wright

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, Unsuccessful

Age 41

1 IUI

2 IVF

Poor Egg Quality

European

Lawyer

1st of 2 Docs

3 IVF With Other Docs

Doesn't Recommend

Strongly Recommends

Unsuccessful

Review of

We didn't get to transfer during my treatment with Dr. Glatstein...He didn't make any adjustments to protocols, just rushed through 3 of the more common types (antagonist, estrogen priming, microdose lupron) and when none of the 3 resulted in a pregnancy on the first attempt, he didn't try to adjust anything, he just told me I would not have success with my own eggs... His bedside manner when we didn't succeed was odd and overly sugar coated, wishing me "condolences"

Boston IVF in Lexington is great, I haven't had any issues. I have gone there for my monitoring appointments and my appointments with my doctor. I've gone to the Waltham location for egg retrievals and transfers. Haven't had any problems there either...We didn't get to transfer during my treatment with Dr. Glatstein...He didn't make any adjustments to protocols, just rushed through 3 of the more common types (antagonist, estrogen priming, microdose lupron) and when none of the 3 resulted in a pregnancy on the first attempt, he didn't try to adjust anything, he just told me I would not have success with my own eggs

How was your experience with Isaac Glatstein at Boston IVF?

Dr. Glatstein was not creative at all with his approach to my treatment. Because I was older, he put me on the highest levels of medications he could for the 3 standard protocols he used. His bedside manner when we didn't succeed was odd and overly sugar coated, wishing me "condolences". I definitely felt talked down to when we met and it made me reluctant to ask additional questions. It seemed to me like he wanted me out of his care as quickly as possible as an "older" patient. I wouldn't recommend him to anyone over 35 for that reason.

What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?

If you're older than 35, please don't waste your time. Do your research and find another provider who will approach your care thoughtfully and creatively.

During treatment, were you treated like a number or a human with Isaac Glatstein at Boston IVF?

I felt like Dr. Glatstein didn't put a lot of thought into my treatment, that I was immediately put into the bucket of being "old" and untreatable (I started meeting with Dr. Glatstein when I was 40). He didn't make any adjustments to protocols, just rushed through 3 of the more common types (antagonist, estrogen priming, microdose lupron) and when none of the 3 resulted in a pregnancy on the first attempt, he didn't try to adjust anything, he just told me I would not have success with my own eggs.

Describe the protocols Isaac Glatstein used in your cycles at Boston IVF and their degree of success.

Standard antagonist protocol using birth control pre cycle, Menopur, Follastim during the cycle and Ganirelix toward the end. Only 1 follicle grew, converted to IUI and wasn't successful. Estrogen priming protocol next, with MDHCG, Follastim and Ganirelix. Egg retrieval resulted in 1 fertilized egg that stopped growing before Day 5. MDLupron protocol for the third round. MDHCG, MDLupron, Follastim. 2 eggs retrieved, 1 fertilized. Didn't make it to Day 5 PGS testing.

Describe your experience with Boston IVF.

Describe the costs associated with your care under Isaac Glatstein at Boston IVF.

Mostly covered under my health insurance. PGS testing was out of pocket.

Describe Isaac Glatstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

We didn't get to transfer during my treatment with Dr. Glatstein

Doctor

Isaac Glatstein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, Successful

Age 33

1 IVF

Diminished Ovarian Reserve

Endometriosis

Male Factor

European

Ashkenazi Jewish

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

2 IVF With Other Docs

Strongly Recommends

Successful

Review of

He [Dr. Paul] was incredibly knowledgeable. He took the time to go over our five previous cycles in great detail, including dosing and why he thought our outcomes were what they were. He was quick to adjust my doses when my terrible ovaries were not responding well to stims, and was very candid about the fact that my retrieval might not be successful due to my ovaries being displaced by adhesions from endometriosis.

The staff [at IVF New England]\ is mostly awesome. There was one ultrasound tech in the Brookline office who was young and super unprofessional but every other person I encountered was amazing. Every phlebotomist, secretary, ultrasound tech (except for that one), and nurse was compassionate and efficient and just all around awesome. I don’t have any weaknesses to comment on.

How was your experience with Samuel Pauli at Boston IVF?

He was incredibly knowledgeable. He took the time to go over our five previous cycles in great detail, including dosing and why he thought our outcomes were what they were. He was quick to adjust my doses when my terrible ovaries were not responding well to stims, and was very candid about the fact that my retrieval might not be successful due to my ovaries being displaced by adhesions from endometriosis. The best was the voicemail I got from him wishing me a happy and healthy pregnancy about a week after I was released from the clinic, that and the fact that he personally called me to talk about my fertilization report. And let’s not forget that it took my last doctor eight embryos over five transfers to get me a live birth, and it took Dr Pauli just two eSETs to give me the gift of my second daughter, who is due in less than two weeks.

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Take the time to ask questions, because he will answer absolutely every single one of them candidly.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

He genuinely cared about our situation, and he took plenty of time to go over every detail I asked for.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

We did an antagonist protocol with very high doses of stims for over a week, I think I stimmed for 10 or 11 days? HCG trigger, retrieval went well, fresh eSET resulted in a chemical but I’ve never had luck with fresh transfers. Second transfer was a successful frozen eSET, used PIO for the first time, old doc had me always using Crinone. Also used baby aspirin for the first time.

Describe your experience with the nursing staff at Boston IVF.

The nurses were great. They were going through some staffing changes so I was never sure who to ask for specifically, but luckily I know one of the nurses personally (mom of a friend) and even though she wasn’t on my team she stepped in and helped me out tremendously whenever I needed to speak with someone directly.

Describe your experience with Boston IVF.

The staff is mostly awesome. There was one ultrasound tech in the Brookline office who was young and super unprofessional but every other person I encountered was amazing. Every phlebotomist, secretary, ultrasound tech (except for that one), and nurse was compassionate and efficient and just all around awesome. I don’t have any weaknesses to comment on.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

Covered 100% by insurance

Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Our original plan was actually to transfer two at a time given my history, but my insurance limited us to eSET because of my age (under 35) and prior successful pregnancy. He did originally suggest eSET but after going over my history (three transfers of two embryos at once resulting in just one singleton) agreed that two was probably safe for me. I’m glad we ultimately didn’t take that path though!

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2017, Unsuccessful

Age 39 - 40

3 IVF

Diminished Ovarian Reserve

Poor Egg Quality

East Asian

Income $100K - $199K

2nd of 2 Docs

4 IVF With Other Docs

Neutral

Unsuccessful

Review of

Dr Pauli is a very science based doctor. He wanted to stick to what has been scientifically researched in terms of supplements and remedies. He listened me for my suggestions and agreed to do a procedure the way I wanted...Dr Pauli explained why it is so hard for us to conceive and was very realistic but in a nice way. He agreed to do the 7th IVF just because I wanted to. At the same time, he blurted out clinic’s success rate was gonna go down with my 7th try.

I liked the regular sonographers Annie and Deb. They told me what they were seeing and didn’t leave me wondering how many follicles I have or how big they were. The lab [at IVF New England] was usually very quick. I didn’t like the way the waiting room was. Various people were waiting and sometimes I felt sensitive to what others were there for...They were always pleasant to talk to. They were organized and answered any questions I had patiently. Their return calls were always prompt.

How was your experience with Samuel Pauli at Boston IVF?

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

He is very nice. But don’t ask him about supplements and other things you would do to increase your fertility.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

Dr Pauli explained why it is so hard for us to conceive and was very realistic but in a nice way. He agreed to do the 7th IVF just because I wanted to. At the same time, he blurted out clinic’s success rate was gonna go down with my 7th try. I know he said it jokingly. Except this statement, he treated us nicely.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

Because I had already had four IVF cycles before I saw him, dr Pauli reviewed what worked well and didn’t work well for me from the previous cycles. He did both antagonist and birth control for prep. Used Gonal-f (follistim) as FSH and menopur and lupron. I used clamid and femera as well. When I used femera and small dose of follistim, I had day 5 transfer for the first time although it ended in negative pregnancy test.

Describe your experience with the nursing staff at Boston IVF.

They were always pleasant to talk to. They were organized and answered any questions I had patiently. Their return calls were always prompt.

Describe your experience with Boston IVF.

I liked the regular sonographers Annie and Deb. They told me what they were seeing and didn’t leave me wondering how many follicles I have or how big they were. The lab was usually very quick. I didn’t like the way the waiting room was. Various people were waiting and sometimes I felt sensitive to what others were there for.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

It was about $10,000 for a complete cycle plus testing and lab. My insurance covered almost all of the full cycle.

Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

None

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, Successful

Age 25

2 IVF

Male Factor

Poor Egg Quality

Recurrent Pregnancy Loss

European

Income $50K - $99K

Operations

2nd of 2 Docs

Neutral

Strongly Recommends

Successful

Review of

Dr. Wright has always been clear and direct with us, but is also careful to speak to us in a compassionate manner. She is very knowledgeable, consistently updating us on recent studies that relate to us and has always been very good at listening to our concerns and answered all our questions...be aware that she will not be doing many of your procedures as they are partnered with a bigger clinic that has other doctors for IVF egg retrieval’s, transfers iui’s etc.

The staff in this office [IVF New England] are incredible, they know you by name and treat you with sincere compassion...It’s a small clinic, but I never had to wait long for appointments. They do book up quickly so it generally takes about 2-3 weeks to get an appointment...Recently one of the part time nurses failed to call in a prescription for my thyroid medication....Brenda is amazing as a nurse coordinator and I truly felt that she cared for us to have a positive experience and outcome.

How was your experience with Kristen Wright at Boston IVF?

What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?

Be prepared with questions, Dr. wright will give you an honest opinion, so it’s important to know what questions to ask to help you understand where she is coming from. Also be aware that she will not be doing many of your procedures as they are partnered with a bigger clinic that has other doctors for IVF egg retrieval’s, transfers iui’s etc.

During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?

The staff in this office are incredible, they know you by name and treat you with sincere compassion.

Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.

We tried 2 rounds of oral pills, 1 month of clomid with timed intercourse, and 1 month of a higher dose of letrozoyle with timed intercourse. We got pregnant with letrozoyle, but miscarried shortly after. This was our 9th miscarriage so we quickly moved on to IVF. In our IVF cycles we used birth control for two weeks in my first cycle then added follistim 150units and menopur 150units for the first 5 days of my first cycle and then doubled each dose days 6-12 while also using cetrotide. Due to high progesterone we opted for a freeze all cycle. We had 15 eggs, 12 fertilized and 1 BB embryo made it to freeze. Our second IVF cycle we used menopur 150 and follistim 300 from day 1 of the cycle. We continued for 8 days before adding cetrotide in for days 8-10. We retrieved 13 eggs, 8 fertilized and transferred 2 day 5 morulas. We received a positive pregnancy test with doubling hcg and but are currently only 5 weeks along.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Brenda Connolly )

Brenda is amazing as a nurse coordinator and I truly felt that she cared for us to have a positive experience and outcome. She always treated me like a friend more than a patient which is hard to come by. The other nurses were kind, and willing to answers my questions, and the ultrasound techs were always very kind as well.

Describe your experience with Boston IVF.

It’s a small clinic, but I never had to wait long for appointments. They do book up quickly so it generally takes about 2-3 weeks to get an appointment, so that’s something I had to stay on top of, especially for follow up appointments after treatment.

Describe the costs associated with your care under Kristen Wright at Boston IVF.

Fortunately most of our treatment was forever by insurance, but I believe each IVF cycle with icsi was about $9,000

Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Dr. Wright prefers to transfer single embryos, unless there is a quality issue. In our case there was, so we transferred 2. She was flexible in adjusting our protocol from cycle to cycle to improve our chances based on how my body responded.

What specific things went wrong at Boston IVF?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Boston IVF.

Recently one of the part time nurses failed to call in a prescription for my thyroid medication. I was understanding of the error, because it was just before a holiday and this particular nurse was the only nurse working and I’m sure had a lot to juggle. These things happen and we can’t always eliminate human error, that’s why I think it’s important to know your stuff as a patient because no one will be more on top of your care than you will.

Doctor

Kristen Wright

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2017, Unknown Success

Age 39 - 40

2 IUI

1 IVF

PCOS

Ashkenazi Jewish

Income $100K - $199K

Only Doc Seen

Neutral

Strongly Recommends

Success w/ Doc Not sure

Review of

[Dr. Samuel Pauli] Very detailed and thorough. Made numbered lists. Talked through all aspects of the situation with precision and compassion. Calming bedside manner -- not overly empathic, so seemed trustworthy...If you like someone who makes lists and is detailed, he is your doctor. I didn't want someone who would be overly emotional -- I wanted the news straight, and that's what I got...gave precise explanations and called to follow up

Small outpost of IVF New England and Boston IVF merger. I usually went to Lexington office (IVF NE) but could also go to Waltham office (Boston IVF) for blood work and ultrasounds. I VASTLY PREFERRED the staff at the Waltham office. Ultrasound techs were friendly and communicative, phlebotimists were skilled and fast...I'd come in for morning blood work and ultrasound, and nursing staff would call with results by 2 pm. Very clear communication, gave precise directions. The one thing that didn't happen is that we did not have an appointment to specifically walk me through each of the medications (but I figured it out).

How was your experience with Samuel Pauli at Boston IVF?

Very detailed and thorough. Made numbered lists. Talked through all aspects of the situation with precision and compassion. Calming bedside manner -- not overly empathic, so seemed trustworthy.

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

If you like someone who makes lists and is detailed, he is your doctor. I didn't want someone who would be overly emotional -- I wanted the news straight, and that's what I got.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

gave precise explanations and called to follow up

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

My insurance required 2 IUIs before IVF. For IUI, used Letrozole and an Ovidrel trigger. Now in middle of IVF. Using Menopur and Gonal-F for daily injections. HCG and Lupron trigger. Cabrigolide to prevent OHSS, will use progesterone cream and estrogen patches to support transfer.

Describe your experience with the nursing staff at Boston IVF.

I'd come in for morning blood work and ultrasound, and nursing staff would call with results by 2 pm. Very clear communication, gave precise directions. The one thing that didn't happen is that we did not have an appointment to specifically walk me through each of the medications (but I figured it out).

Describe your experience with Boston IVF.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

I have excellent insurance with a $4000 deductible. after my deductible was satisfied, everything was free. Office visits were $300-$500, blood work and ultrasounds were usually around $150. Medications were thousands.

Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Definitely said not to do more than 2 embryos. On the fence about 1 vs 2.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2017, Unknown Success

Age 35 - 36

1 IVF

Male Factor

Poor Egg Quality

Income $50K - $99K

2nd of 2 Docs

4 IVF With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Dr Pauli is great! He's soft spoken and kind of serious but extremely kind. He was happy to try new things. He called us after hours to give results to tests and spoke to us at length about all upcoming procedures. I trust him implicitly.

The nurses [at IVF New England] are wonderful. They are prompt with responding to your voice messages. I know some people don't like that you have to leave a voice mail and your clinic calls you back, but I prefer it sometimes. My only tiny gripe is calling after hours and dealing with the after hours team. They don't really know your back story so aren't really helpful.

How was your experience with Samuel Pauli at Boston IVF?

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Don't be nervous to ask any question no matter what. He won't speak condescendingly and explains all angles of everything.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

Dr Pauli calls us personally after hours to give results of tests. He once called while he was on vacation.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

We did an antagonist protocol with 150iu of Menopur and 300iu of Gonal-f. We switched to a Lupron trigger from an HCG trigger because I was at risk of OHSS. We had done this protocol before but it was my best cycle so we tried it again.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Lisa)

The nurses are wonderful. They are prompt with responding to your voice messages. I know some people don't like that you have to leave a voice mail and your clinic calls you back, but I prefer it sometimes. My only tiny gripe is calling after hours and dealing with the after hours team. They don't really know your back story so aren't really helpful.

Describe your experience with Boston IVF.

One weakness is that the satellite offices aren't as accessible as I'd like for monitoring appointments. It would be great if they opened the same time as the main clinic (It would be even greater if the main clinic opened about 30min earlier too) and if they were open on the weekends. The main clinic is over an hour away from me and the satellite is about a 20min drive so that's a bit of an irritation. And one major gripe is that the clinic recently closed and moved locations. We weren't given much notice. I'm not the biggest fan of the new locations and I will miss the old clinic. Change is inevitable I guess, I just would have liked more notice and a bit more information on how we would be affected. But I love my clinic. Everyone is so kind and they're very well organised. They're extremely responsive and I never felt like a number there.

Describe your experience with your monitoring appointments at Boston IVF.

Relatively efficient. A bit of a wait for blood work but nothing too crazy. The ultrasound techs are lovely.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

Everything is covered under my insurance. PGD testing is covered as a reimbursement.

Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

We've never had the privilege of the choice but Dr Pauli said that because we're doing PGD testing he would recommend transferring one embryo.

What specific things went wrong at Boston IVF?

Provided conflicting information

Describe the specific things that went wrong at Boston IVF.

It was a mistake that was quickly rectified. They thought that my husband didn't have a sperm sample. But we definitely did. We were being billed for it. By the time I called back to dispute they'd already gotten the correct information.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2017, Successful

Age 39 - 42

4 IVF

Diminished Ovarian Reserve

Tubal Blockage

Uterine Fibroids

European

Income $100K - $199K

Business Executive

Only Doc Seen

Neutral

Strongly Recommends

Successful

Review of

Dr. DiGirolamo met with us a number of times at the start of each cycle to talk through the process and listen to our concerns. There were times when it was hard to get a 'straight answer', especially after failed cycles - everything seem to be generalized as egg quality or not 'viable' - but I also understand that she can't explain exactly why the cycle failed. After visits with the doctor we would meet with the nurse to go over the instructions for the start of the cycle. Once we started, we didn't see the doctor again; just talked to the nurse with instructions after U/S and bloodwork...

[IVF New England - Lex] Front desk staff is very friendly and gets to know you over your visits. The phlebotemists and Ultrasound technicians couldn't be nicer. They are all friendly and welcoming - and this is a big plus because these are the people you see throughout your cycle face to face - not the nurse and not the doctor. I feel comfortable there - more than at any other doctor's office. The same can be said about the staff for egg retrieval - very nice/friendly/compassionate with you - especially if you are nervous for each egg retrieval like I am.

How was your experience with Carla DiGirolamo at Boston IVF?

Dr DiGirolamo met with us a number of times at the start of each cycle to talk through the process and listen to our concerns. There were times when it was hard to get a 'straight answer', especially after failed cycles - everything seem to be generalized as egg quality or not 'viable' - but I also understand that she can't explain exactly why the cycle failed. After visits with the doctor we would meet with the nurse to go over the instructions for the start of the cycle. Once we started, we didn't see the doctor again; just talked to the nurse with instructions after U/S and bloodwork

What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?

I would give this for any doctor: the process is overwhelming and even if you think you asked everything and understood anything when walking out the door, make sure to leave the door open for follow up questions or to repeat information. Ask the doctor what is the best way to contact them or their nurses for these types of questions

During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?

She seemed genuine in giving us advice and telling us the process

Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF and their degree of success.

strong protocol with stimulation medication to help with low reserve

Describe your experience with the nursing staff at Boston IVF.

Negative: Some of the nurses would be short with you if you asked questions or when explaining your instructions - probably because they repeat themselves a number of times a day - but depending on who called you, it could be annoying. Also, they were hard to get a hold of. If I called, I never had anyone answer live...I always had to leave a voicemail and wait for a call back. Not everything is explained in detail. I recently did a cycle where it was a freeze all due to genetic testing. They kept telling me to call when I got my period after the retrieval - but didn't indicate why. I didn't ask (so that's on me) but assumed they just needed to track it. When I got my period and called, they said I would need to go on the pill - and the reason for that was because I was still waiting for financial approval of the frozen cycle and they need to control my period. Not a big deal, but I thought it was weird that this was not explained to me previously. I think overall it boils down to - they same the same thing, more or less - to probably 20 or more patients a day - so sometimes you can tell they want to just spit out the instructions and be done. Positive: while some of the nurses were bitchy, some were really nice, patient and tried to help. There was one time when my medication order got messed up with my insurance and the nurse worked with for a few hours trying to fix it. While I said all that 'negative' stuff, 8 times out of 10 I got a really nice nurse.

Describe your experience with Boston IVF.

Front desk staff is very friendly and gets to know you over your visits. The phlebotemists and Ultrasound technicians couldn't be nicer. They are all friendly and welcoming - and this is a big plus because these are the people you see throughout your cycle face to face - not the nurse and not the doctor. I feel comfortable there - more than at any other doctor's office. The same can be said about the staff for egg retrieval - very nice/friendly/compassionate with you - especially if you are nervous for each egg retrieval like I am.

Describe the costs associated with your care under Carla DiGirolamo at Boston IVF.

I'm unsure as my insurance covered about 90%. I think each cycle - with a fresh transfer cost around $9000

Doctor

Carla DiGirolamo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2017, Successful

Age 35 - 36

1 IUI

European

Income $50K - $99K

2nd of 2 Docs

3 IUI With Other Docs

Strongly Recommends

Successful

Review of

Dr. DiGirolamo wanted to put me on birth control to regulate my cycles. I was against that, since I had been on for 18 years. Instead, she put me on an estradiol and prometrium protocol. After 5 months of that, we started IUI cycles...The dosage of Menopur started at a lower dosage to see how I responded to it, and increased as each cycle progressed. After the first two IUIs, she increased my medication dosage for the third and fourth cycles. The fourth cycle finally worked, and we are expecting a little girl later this year.

Whenever I called [IVF New England], I got the answers I needed. The billing took a while at times (more than a month), but not a deal breaker. The only challenge was during my last cycle, they were in the process of moving facilities and my doctor was moving to another location...Many of Dr. DiGirolamo's staff was great. From the nursing team, to ultrasound techs, to her administrative assistant - everyone was great.

How was your experience with Carla DiGirolamo at Boston IVF?

Dr. DiGirolamo was straight-forward and honest about our situation and options. She was not overly "warm and fuzzy" - but that was fine with me. She was willing to try a course of treatment with us that the first doctor we saw did not offer. She gave us hope.

What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?

She is very patient! She answered all of our questions with patience and kindness. She was honest with us, and I appreciated this so much.

During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?

She was straight-forward with our situation and treatment options. She said that while many doctors would not try IUI with us, she wanted to make sure we tried all options before having to make a more significant decision (like using donor eggs). I appreciated her candid nature and honesty.

Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF and their degree of success.

At first, my FSH was very high, and my cycles were irregular. Dr. DiGirolamo wanted to put me on birth control to regulate my cycles. I was against that, since I had been on for 18 years. Instead, she put me on an estradiol and prometrium protocol. After 5 months of that, we started IUI cycles. We used injectible meds (Menopur), Ovidrel trigger shot, and Crinone gel and estrogen patches post-IUI. The dosage of Menopur started at a lower dosage to see how I responded to it, and increased as each cycle progressed. After the first two IUIs, she increased my medication dosage for the third and fourth cycles. The fourth cycle finally worked, and we are expecting a little girl later this year.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Bryna and Roisin)

Many of Dr. DiGirolamo's staff was great. From the nursing team, to ultrasound techs, to her administrative assistant - everyone was great.

Describe your experience with Boston IVF.

The clinic overall was good. Whenever I called, I got the answers I needed. The billing took a while at times (more than a month), but not a deal breaker. The only challenge was during my last cycle, they were in the process of moving facilities and my doctor was moving to another location. When my husband went to drop off his sample, he ended up having to wait quite a long time just to drop it off (30+ min). I had to go to Waltham instead of Lexington for my last appointment.

Describe the costs associated with your care under Carla DiGirolamo at Boston IVF.

I was very fortunate to have my procedures covered by my employer offered insurance policy. I only had to pay a co-pay to meet with the doctor, and for each IUI procedure. I also had prescription med coverage, so I paid the top tier co-pay for specialty meds.

Describe Carla DiGirolamo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

n/a - we did IUI, not IVF.

Doctor

Carla DiGirolamo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2017, Successful

Age 35 - 36

1 IVF

PCOS

Recurrent Pregnancy Loss

Income $50K - $99K

2nd of 2 Docs

2 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

She [Dr. Luzzo] is warm, compassionate, knowledgeable and realistic. She switched up my protocol and my very first cycle with her was successful...She diagnosed me with lean PCOS, something the first doctor missed...listens to her patients. She makes a plan based on your specific needs...After 2 chemical pregnancies and 2 miscarriages Dr. Luzzo suggested I go on the blood thinner lovenox. Instead of doing estradiol which I did with my first clinic, I took letrezole for 5 days. That was all I needed to do leading up to my FET. I am currently 29 weeks with twin boys after transferring 2 embryos.

It [IVF New England] is a small clinic and not open on Sundays. On days that were busy blood work may take a little longer than usual...Everyone on the nursing staff was so nice. My coordinator was Wendy and she was absolutely amazing. I really liked that it was her who called each time with results, it FET more personal...One thing is even though monitoring is and most testing is done in Providence you would have to go to MA for transfers and occasionally even monitoring of it needed to be done on a Sunday.

How was your experience with Kerri Luzzo at Boston IVF?

Dr Luzzo was the second doctor I saw after 2 failed IUIs and 4 failed FETs. She diagnosed me with lean PCOS, something the first doctor missed. She is warm, compassionate, knowledgeable and realistic. She switched up my protocol and my very first cycle with her was successful.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Ask questions and be open with her.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She is warm and actually listens to her patients. She makes a plan based on your specific needs.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

After 2 chemical pregnancies and 2 miscarriages Dr. Luzzo suggested I go on the blood thinner lovenox. Instead of doing estradiol which I did with my first clinic, I took letrezole for 5 days. That was all I needed to do leading up to my FET. I am currently 29 weeks with twin boys after transferring 2 embryos.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy Shaw)

Everyone on the nursing staff was so nice. My coordinator was Wendy and she was absolutely amazing. I really liked that it was her who called each time with results, it FET more personal.

Describe your experience with Boston IVF.

It is a small clinic and not open on Sundays. On days that were busy blood work may take a little longer than usual. I liked how I only ever had two ultrasound techs, and my coordinator. One thing is even though monitoring is and most testing is done in Providence you would have to go to MA for transfers and occasionally even monitoring of it needed to be done on a Sunday.

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Even though I had cycled 4 times in the past, Dr. Luzzo really pushed to do an eSET to start as it would be the first time cycling with her. Although I totally trusted her I opted to go against medical advice and transfer two since this would be my 5th FET.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2017, Successful

Age 43 - 46

Donor Eggs

Anovulation

European

Income $50K - $99K

Only Doc Seen

IVF With Other Docs

Neutral

Successful

Review of

His [Dr. Samuel Pang's] manner can be rather dry but he is a good doctor and our procedures were successful. Also, he pushed the egg bank they worked with quite a bit which I guess is understandable but I might remind someone that there are others and they can use any one that they want...I will say that I wish they had not been so negative about transferring two embryos, and that the communication with the nursing team could have been better. However, you can't argue with success and ultimately I have a very positive feeling toward them because I have my beautiful son and am four weeks away from having a daughter if all goes well.

I will say that I wish they [the team at IVF New England] had not been so negative about transferring two embryos, and that the communication with the nursing team could have been better. However, you can't argue with success and ultimately I have a very positive feeling toward them because I have my beautiful son and am four weeks away from having a daughter if all goes well.

How was your experience with Samuel Pang at Boston IVF?

He was very knowledgeable and answered all of our questions. The first IVF someone else performed the procedure but he did the second one. It worked on the first try both times. I have nothing else to say but you are requiring me to get to 200 characters which seems sort of ridiculous.

What's one piece of advice would you give a prospective patient of Samuel Pang at Boston IVF?

His manner can be rather dry but he is a good doctor and our procedures were successful. Also, he pushed the egg bank they worked with quite a bit which I guess is understandable but I might remind someone that there are others and they can use any one that they want.

Describe the protocols Samuel Pang used in your cycles at Boston IVF and their degree of success.

I don't remember specifically. I believe that the first time I took Lupron, Estrace, and Progesterone. The second time I only took Estrace and Progesterone.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Paula Dwan)

They seemed a bit disorganized to me. The communication was also not great. Friends that used other clinics talked about how they could email questions and also how close they felt to their nurse because they talked to them so much. There were some times that they forgot to call when they were supposed to and so forth.

Describe your experience with Boston IVF.

I really can't speak to this too much. We didn't go anywhere else so I have no basis for comparison. I will say that I wish they had not been so negative about transferring two embryos, and that the communication with the nursing team could have been better. However, you can't argue with success and ultimately I have a very positive feeling toward them because I have my beautiful son and am four weeks away from having a daughter if all goes well.

Describe the costs associated with your care under Samuel Pang at Boston IVF.

I really don't remember exactly. I think the first time was around $15,000 and the second time was around $4000.

Describe Samuel Pang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Yes, he was very discouraging on transferring more than one embryo at a time. I still wish we had tried for that and that I had been more assertive about it.

What specific things went wrong at Boston IVF?

Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Boston IVF.

Nothing I care to elaborate on. I can barely remember anyway.

Doctor

Samuel Pang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2012 - 2016, Successful

Age 27 - 31

4 IVF

Endometriosis

Male Factor

Recurrent Pregnancy Loss

European

Income $100K - $199K

Nurse or HC Services

2nd of 2 Docs

5 IUI With Other Docs

Strongly Recommends

Successful

Review of

He [Samuel Pauli] was willing to entertain my out of the box suggestions but I found his own approach very cut and dry. Admittedly I was not always right and when we did finally successfully conceive it was on a cycle that was very close to his original treatment plan. I liked that he was open to new research and always explained risks and benefits of what to try and if statistically it could make a difference. Personality wise he's very serious and my husband always joked that my humor was lost on him. He did always listen and considered our best interest and was encouraging that even with l we had been through that he was confident we would figure out something that would work and he was right.

Their practice [at IVF new England] is more patient focused but at times I felt like they wanted to use a cookie cutter approach instead of customizing a cycle for my needs. A lot of the 'out of the box' treatment we pursued was at my research and suggestion. However, Dr Pauli was always open to listening without judgment and while some things worked and some did not he was willing to try new things.

How was your experience with Samuel Pauli at Boston IVF?

Much of what I wrote previously, he was willing to entertain my out of the box suggestions but I found his own approach very cut and dry. Admittedly I was not always right and when we did finally successfully conceive it was on a cycle that was very close to his original treatment plan. I liked that he was open to new research and always explained risks and benefits of what to try and if statistically it could make a difference. Personality wise he's very serious and my husband always joked that my humor was lost on him. He did always listen and considered our best interest and was encouraging that even with l we had been through that he was confident we would figure out something that would work and he was right.

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Don't be afraid to ask questions and make suggestions if there's something you've read or something a friend has used that he hasn't recommended. He's very patient and informed and willing to work with his patients.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

Their practice is more patient focused but at times I felt like they wanted to use a cookie cutter approach instead of customizing a cycle for my needs. A lot of the 'out of the box' treatment we pursued was at my research and suggestion. However, Dr Pauli was always open to listening without judgment and while some things worked and some did not he was willing to try new things.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

I can't remember specific names but my first cycle was just gonal f with trigger and fresh transfer. 12 eggs, 6 mature, 5 fertilized, 1SET, 2 frozen. Miscarried at 10 weeks. My second was a natural cycle frozen transfer of 2 embryos. Miscarried a singleton pregnancy at 7 weeks. My second retrieval we extended retrieval after trigger from 36 hours to 40 hours as my first cycle only half of the eggs were mature. We also added menopur & dexamethasone. 16 eggs retrieved , 13 mature, 12 fertilized. Fresh day 5 SET followed by chemical pregnancy. Next natural cycle FET of 2 embryos, negative result. Next natural cycle FET of 1 embryo, chemical pregnancy. Third retrieval we used a cycle I found from some doctor in NYC and although Dr Pauli didn't agree he let me try it and it was disastrous. It was heavy on menopur but I can't remember the other details. It took a long time to mature any eggs and at by retrieval i had 6 follicles but only 3 eggs and 2 was mature. Both fertilized and we did a day 2 transfer, negative result. After that we took a few months off. Our last retrieval we decided to do Human growth hormone injections and PGD testing. The cycle otherwise was similar to my second with gonal f (200) menopur (75), dexamethasone and HGH. He did an extended time between trigger and retrieval again. We ended up freezing all due to progesterone rise before retrieval and subsequent OHSS. Although i had only 13 follicles they were much better quality and 12 were mature eggs and all 12 fertilized. 7 were sent for PGD testing as 5 day embryos. 6 were genetically normal. A month later we did a natural FET of 2 embryos (an elective SET was strongly recommended but we decided to transfer 2 anyway). We had twin girls from that transfer, born healthy at 38w3. 17 months later we did another natural FET of one embryo. We did find out the gender prior to FET and are expecting a boy in 5 months.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Nicole, Becky)

They answered calls or responded to messages promptly and were considerate to my work schedule at the time. They were willing to answer questions and always caring and patient.

Describe your experience with Boston IVF.

Flexible and considerate with scheduling, prompt in answering messages, interested in your own outcome and not just statistics.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

My insurance fortunately covered almost everything but copays.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016, Unknown Success

1 IVF

Male Factor

Income $100K - $199K

Only Doc Seen

Doesn't Recommend

Neutral

Success w/ Doc Not sure

Review of

We had no interaction with Dr. DiGirolamo throughout the entire process after we decided to go with her and everything was through the nurses. Dr. DiGirolamo happened to be the scheduled doctor on the day of my egg retrieval (IVF New England does rotation). She was in the waiting area where all patients were while she awaited for her first retrieval to start but did not come by to say hi or acknowledge that I was her patient (I was the 3rd or 4th one).

During my entire treatment, we only saw/spoke with Dr. Carla 3 times during the entire process. I raised concerns about the low # of follicles during the injection to the nurse [at IVF New England] since we did not have any interaction with the doctor directly; however, my med dosage was not adjusted. Prior to the treatment, there was no issue (on paper or blood result) about my egg quality as all along I was told it was a male infertility factor. I was surprised that I only had 5 eggs retrieved. I am currently pregnant and looking forward to the baby arrival. When I was confirmed that I was pregnant (through day 14 bloodwork and week 7 ultrasound), there was no personal phone call from the doctor to congratulate me.

How was your experience with Carla DiGirolamo at Boston IVF?

When we met with Dr. Carla the first time, she was very warm and explained things to us in details and made us comfortable. We were actually shopping for fertility doctor at the time and decided to go with Dr. DiGirolamo since she was able to start the process right away (and we got the appointment with her within 3 days meanwhile the original RE doctor that my OB doctor recommended did not have any appointment for 2 months). However, we had no interaction with Dr. DiGirolamo throughout the entire process after we decided to go with her and everything was through the nurses. Dr. DiGirolamo happened to be the scheduled doctor on the day of my egg retrieval (IVF New England does rotation). She was in the waiting area where all patients were while she awaited for her first retrieval to start but did not come by to say hi or acknowledge that I was her patient (I was the 3rd or 4th one).

What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?

Dr. DiGirolamo gets the job done. At the end, I did get pregnant and have a healthy baby. Don't expect Dr. DiGirolamo to connect with you at the personal level or spend the time to listen to your needs/concerns. Dr. DiGirolamo does have a great nurse team and they work very efficiently.

During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?

During my entire treatment, we only saw/spoke with Dr. Carla 3 times during the entire process. I raised concerns about the low # of follicles during the injection to the nurse since we did not have any interaction with the doctor directly; however, my med dosage was not adjusted. Prior to the treatment, there was no issue (on paper or blood result) about my egg quality as all along I was told it was a male infertility factor. I was surprised that I only had 5 eggs retrieved. I am currently pregnant and looking forward to the baby arrival. When I was confirmed that I was pregnant (through day 14 bloodwork and week 7 ultrasound), there was no personal phone call from the doctor to congratulate me.

Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF and their degree of success.

It was explained to me that because it was male infertility factor, I must go through IVF process with the egg retrieval and embryo implementation. I was on birth control pill (i did not understand why I was on the bcp when my period has always been very regular but did not question since I thought everyone needed to be on it as part of the process. I later asked my friend who also went through IVF treatment and she said her wasn't on the bcp), I was then on menopur and follistim on the first day of my period. On day 5 was my first ultrasound and learned that I had 2 follicles that were larger than 10mm. There was no increase in dosage through the entire process even though I had expressed my concern as the # of follicles remained low for the next few ultrasound. I was told that as long as I have at least 3 follicles that were larger than 10mm, my retrieval would not be cancelled. But I was hoping to have more eggs so that I could save some for the second baby. I am not sure if increasing would have helped with getting more follicles but it would have been nice to the doctor adjusted the treatment.

Describe your experience with the nursing staff at Boston IVF.

There are total of 3 nurses on the nurse team that I normally worked with. They are very friendly and do get back to me in a reasonable time whenever i left a message. They ordered the medicine timely and provided the instruction including the calendar. I did not know how to inject myself but the nurse told me to youtube as the links that they provided did not work.

Describe your experience with Boston IVF.

The clinic is very efficient. You know exactly where to go (for blood work and ultrasound). They get you in and out quickly and I hardly ever had to wait past my appointment time. The hours are very flexible. They open early in the morning and weekends which made it convenient for me since I did not need to miss any work. I would suggest them to change the process for people who brings the sperm. I remember on the day I had to bring my husband's sperm to the clinic immediately after he had surgery, there were 2 other people ahead of me in line and it took a long time for the receptionist to address their questions. Before the surgery, I specifically asked where I should bring the sperm. The nurse told me that I needed to bring the sperm to the receptionist and she would take care of it. They should have told me to bring it to the second floor where the lab is located so that I did not have to wait in line for another 15 minutes to speak with the receptionist. I was so nervous since I was told sperm would survive with 1 hour after retrieval and it took 20 minutes drive to the clinic. Even at the lab, I still had to wait for the lab technician to come out and meet me. They should improve this process.

Describe the costs associated with your care under Carla DiGirolamo at Boston IVF.

My insurance covers all the costs. All I had to pay was the co-payment for the appointments and medicine. However, I had to pay genetic testing as well as my husband's sperm storage and analysis before receiving the procedures. IVF New England would not submit claims to my insurance for these. I submitted the claims to my insurance in early 2016. Because the contract my insurance has with IVF New England, they paid IVF New England as well. Due to some kind of policies, neither party could refund me the money directly and ask other to pay me back for the money I paid to IVF New England. It's now January 2017, I still do not have the money.

What specific things went wrong at Boston IVF?

Failed to send your chart to another clinic

Doctor

Carla DiGirolamo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2012 - 2016, Successful

Age 41 - 45

Donor Eggs

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $50K - $99K

3rd of 3 Docs

8 IUI With Other Docs

IVF With Other Docs

Neutral

Doesn't Recommend

Successful

Review of

He [Dr. Samuel Pang] is all business. He is an excellent doctor but not warm and fuzzy. Very uptight and by the books. He knows his stuff but he wouldn't be who I would call if I needed something explained. I did not see him every appointment and I was ok with that. Sometimes I felt like he was a bit judgmental. He didn't perform my transfers and again I was ok with that.

Strengths.....organized, clean, staff, worked with my local RE. Weakness.....a hospital setting - not warm, fiscal people suck, it was far for me, a lot of changes since they became part of Boston IVF....I loved Alicia [a nurse at IVF New England] and she left the clinic. I then had Paula and she was ok. Attentive etc but sometimes a scatter brain. I LOVED my coordinator....Linda Hillis. She was instrumental in me getting through the process and getting pregnant. She helped with donors and made sure that I received the best care possible.

How was your experience with Samuel Pang at Boston IVF?

He is all business. He is an excellent doctor but not warm and fuzzy. Very uptight and by the books. He knows his stuff but he wouldn't be who I would call if I needed something explained. I did not see him every appointment and I was ok with that. Sometimes I felt like he was a bit judgmental. He didn't perform my transfers and again I was ok with that.

What's one piece of advice would you give a prospective patient of Samuel Pang at Boston IVF?

If you are looking for warm and fuzzy....this is not the doctor for you. If you are looking for a good doctor with an amazing coordinator....go for it.

During treatment, were you treated like a number or a human with Samuel Pang at Boston IVF?

I felt like a human with some and number with others. I ended up being at the clinic for so long that I got to know many of the staff. I LOVED my coordinator. Dr. Pang is all business.

Describe the protocols Samuel Pang used in your cycles at Boston IVF and their degree of success.

I don't even know. Lupron, estrogen (all forms), PIO. I had a lot of stupid things happen. Eggs didn't thaw.....lining issues.....crappy embryos......My last cycle the book was thrown at me. Lupron, estrogen (all forms), Deletrogen shots, PIO.....it finally worked.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Alicia and then Paula Duan (I think))

I loved Alicia and she left the clinic. I then had Paula and she was ok. Attentive etc but sometimes a scatter brain. I LOVED my coordinator....Linda Hillis. She was instrumental in me getting through the process and getting pregnant. She helped with donors and made sure that I received the best care possible.

Describe your experience with Boston IVF.

Describe the costs associated with your care under Samuel Pang at Boston IVF.

$35,500 plus meds (most covered by insurance)

What specific things went wrong at Boston IVF?

Canceled a cycle due to clinic error

Describe the specific things that went wrong at Boston IVF.

Not necessarily....I had lots of things go wrong. One major issue was that after my first cycle failed, I had to pay for another cycle even though the clinic had adopted a guarantee program. It was complete crap because I would have qualified for the guarantee. They cancelled a cycle due to no eggs thawed and they were that clinic's eggs. I was not reimbursed for meds or anything even though it was a clinic error. I had another cancelled cycle due to lining issues and they tried to charge me for cancelling....needless to say that did not go over well but I didn't have to pay the fee. The fiscal department sucks.

Doctor

Samuel Pang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2016, Unknown Success

Age 41 - 43

4 IVF

Donor Eggs

European

Income $200K - $499K

Nurse or HC Services

2nd of 2 Docs

2 IVF With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

After miscarriage w/ frozen embryos Dr. Pang highly recommended using PGS for all subsequent fresh autologous IVF cycles to prevent another miscarriage resulting from abnormal karyotype which was not something that we had considered. He altered treatment plans for IVF stimulation to maximize # of eggs retrieved rather than just trying the same thing over & over. He also recommended supplements to help improve my response to stimulation & maximize what ovarian reserve I had.

[IVF New England staff were] careful to ensure no mistakes w/ lab samples or signed paperwork (need to show photo id for all blood draws, ERs, ETs, sperm collection & details of photo id are recorded on all consents (license #, expiration date, state of license for both partners). Friendly & knowledgeable staff especially all clinical people. Greeted with a smile by almost everyone for almost every encounter. Have counseling free of charge & mandate counseling for donor egg cycles which really helped my husband & I to have the conversations to decide on proceeding with donor egg. The PACU staff sincerely offered sympathies before & after my D&C. They took the time to acknowledge my loss rather than just treat it as any other procedure.

How was your experience with Samuel Pang at Boston IVF?

Dr. Pang was thorough w/ explanations especially of risks of treatment & success rates of treatment/chance of multiple pregnancy w/ DE transfer of more than one embryo. He was sincere when calling to report PGS results (all embryos for all cycles were abnormal) & called as soon as he had the report (by 7 am). He made the schedule for ERs & ETs so that he could do most of the procedures himself (did all ETs & 1/4 of ERs)

What's one piece of advice would you give a prospective patient of Samuel Pang at Boston IVF?

He is not an overly warm/fuzzy type however still sincere & offered genuine sympathy w/ miscarriage & abnormal PGS results. He is extremely knowledgeable of statistics, lab tests, PGS & donor egg.

During treatment, were you treated like a number or a human with Samuel Pang at Boston IVF?

Dr. Pang called me with PGS results every cycle. Also called me w/ karyotype results from miscarriage D&C. Also called to offer congratulations after successful DE cycle ultrasound

Describe the protocols Samuel Pang used in your cycles at Boston IVF and their degree of success.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Paula Dwan, NP)

Extremely detail oriented, organized, knowledgeable, & compassionate. Provided easy to read written treatment plans & stimulation with dates for every cycle. Spoke slowly & clearly when leaving msgs w/ results & instructions including all results (lab levels, etc) & repeated the msg twice & even added humor on most interactions. Personally scheduled herself to review all OB ultrasound results & even was present during the ultrasound scans

Describe your experience with Boston IVF.

Clean facility with updated furniture, good lighting & recently renovated. State of the art embryology lab. Careful to ensure no mistakes w/ lab samples or signed paperwork (need to show photo id for all blood draws, ERs, ETs, sperm collection & details of photo id are recorded on all consents (license #, expiration date, state of license for both partners). Friendly & knowledgeable staff especially all clinical people. Greeted with a smile by almost everyone for almost every encounter. Have counseling free of charge & mandate counseling for donor egg cycles which really helped my husband & I to have the conversations to decide on proceeding with donor egg. The PACU staff sincerely offered sympathies before & after my D&C. They took the time to acknowledge my loss rather than just treat it as any other procedure.

Describe the costs associated with your care under Samuel Pang at Boston IVF.

$2,200 per PGS cycle x 4 cycles $18,500 for donor egg cycle Aprox $100 per cycle total co pays for rx - had excellent rx insurance coverage (per the pharmacy receipts my meds cost the insurance co aprox $15k per cycle for autologous cycles) Very fortunate to have harvard pilgrim insurance that covered IVF cycles w/ $5 co pay per cycle $85 per month storage fee for frozen embryos

Doctor

Samuel Pang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016, Successful

Age 33

1 IVF

Income $100K - $199K

Teacher

1st of 2 Docs

6 IUI With Other Docs

Donor Sperm

LGBTQ+

Strongly Recommends

Successful

Review of

Dr Pauli was incredibly sweet and helpful. He always broke down our plans in the most simple way possible to avoid unnecessary stress for us. He answered all questions to the best of his ability and would often give us a few different options to make sure we were making the right choices for us. He was in touch regarding each procedure and what to expect next.

The front desk [at IVF New England] needs some work! They are often dismissive. The ladies who take blood are great! You see them more than anyone else. It's rare to have to wait. The women who prefer the internal ultrasounds are great too and give as much information as they are able to. [The nurses] were patient, excellent about calling back and extremely helpful with getting us sample meds when they realized we were paying out of pocket.

How was your experience with Samuel Pauli at Boston IVF?

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

He's amazing. He is working for YOU and honestly wants to help you achieve what you want. He's patient, easy to talk to and genuinely interested in your personal story.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

He's so sensitive and happy to answer all questions. He also made personal phone calls to us when we had a miscarriage and other difficulties

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

We tried very painful (for me) iui's and when we started to run out of donor sperm doctor Pauli suggested IVF. My wife carried our first child using the donor and we really wanted them to be biological siblings. I started ivf - birth control for a couple weeks, then injections (up to three a day) and then egg retrieval. He retrieved 12 eggs, 9 were excellent and we used 4 total trying. Our first ivf ended in a negative test, the next we used two eggs and got a positive, but had a miscarriage at 7.5 weeks and now I am 8 months pregnant with the fourth egg -- our son.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Loreen )

They were patient, excellent about calling back and extremely helpful with getting us sample meds when they realized we were paying out of pocket.

Describe your experience with Boston IVF.

The front desk needs some work! They are often dismissive. The ladies who take blood are great! You see them more than anyone else. It's rare to have to wait. The women who prefer the internal ultrasounds are great too and give as much information as they are able to.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

I can't even talk about it. We paid so much because we are military and they don't cover fertility treatments. It's still a sore subject

What specific things went wrong at Boston IVF?

Lost paperwork

Describe the specific things that went wrong at Boston IVF.

Just some lost paperwork and some confusion between my wife and I (often they had her paperwork from precious pregnant and not mine or vice versa).

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

2015 - 2016, Successful

Age 30 - 31

2 IUI

1 IVF

Unexplained

European

Income $100K - $199K

Engineer

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

If you decide to go through treatment with her [Dr Kerri Luzzo], you are making a great decision!...She is very intelligent and kind. She took time to evaluate our situation at our consultation, ordered the appropriate tests, and then spent time going over our results with us. She took into account our concerns and preferences and planned our protocols accordingly. I was able to schedule appointments with her that were not too far in the future. She is always pleasant and I truly look forward to all of our appointments with her!

The clinic [IVF New England in Lexington] overall is very organized and efficient. This allows them to see the number of patients they need to see each day. They do bloodwork and ultrasounds in the mornings, and call with results and instructions in the afternoon. The ultrasound/sonographer is the best of the best....On several occasions, she [Dr Kerri Luzzo] called us herself to deliver news. Each time I called the office, I was able to speak to my nurse or leave a message and receive a call back in a short time.

How was your experience with Kerri Luzzo at Boston IVF?

She is very intelligent and kind. She took time to evaluate our situation at our consultation, ordered the appropriate tests, and then spent time going over our results with us. She took into account our concerns and preferences and planned our protocols accordingly. I was able to schedule appointments with her that were not too far in the future. She is always pleasant and I truly look forward to all of our appointments with her!

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

If you decide to go through treatment with her, you are making a great decision!

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

On several occasions, she called us herself to deliver news. Each time I called the office, I was able to speak to my nurse or leave a message and receive a call back in a short time.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Our original diagnosis was unexplained infertility, with a suspicion of ovulation dysfunction, and no male factor issues. So we tried two IUI cycles with Clomid, the first with 50mg and the second with 100mg. Both times, I produced a good sized follicle and my husbands number were excellent. But neither led to a pregnancy. We completed an IVF cycle using an antagonist protocol. After approximately 3 weeks of birth control, we began injections with 100 units of Follistim and 75 units of Menopur to help me produce many follicles. Over time, the Follistim dosage was reduced as I was responding well, and Cetrotide (the antagonist) was added to prevent premature ovulation, prior to the scheduled retrieval. I used a Lupron trigger, because based on the number of follicles I had developed, I was at risk for Ovarian Hyperstimulation Syndrome which can cause issues if an HCG trigger is used. The doctor retrieved 21 eggs, 17 fertilized, and we ended up with 15 embryos to freeze. We had to freeze them all due to the OHSS risk.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)

She is very knowledgable and has been working in this field for a long time. She was always able to answer my questions herself, or she checked with the doctor and provided a response in a timely fashion. Each day when I was monitored, she thoroughly explained my results and provided clear instructions for nexts steps. I felt as though I could all with questions anytime.

Describe your experience with Boston IVF.

The clinic overall is very organized and efficient. This allows them to see the number of patients they need to see each day. They do bloodwork and ultrasounds in the mornings, and call with results and instructions in the afternoon. The ultrasound/sonographer is the best of the best. And the phlebotomists are skilled and friendly. All of the clerical staff is very friendly and helpful on the phone as well.

Describe your experience with your monitoring appointments at Boston IVF.

There were often many women in the waiting room at the same time because the monitoring window was relatively short. However, the staff members were always very courteous and took the necessary time with each patient. I never felt rushed or like my tme was being wasted.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2013 - 2016, Successful

Age 29 - 32

Donor Eggs

European

Latinx

Income $100K - $199K

2nd of 2 Docs

3 IUI With Other Docs

1 IVF With Other Docs

Doesn't Recommend

Successful

Review of

He [Dr Samuel Pang] is good at treating and identifying "unexplained infertility" which is what I first had before going to him. So far I have produced one child in his care and am currently in the process of working on another one!...While he is good, we also never are able to get him on the phone directly and only speak to the nurses during treatment. The nurses bedside manner is about 50/50

He [Dr Samuel Pang] is a director [at IVF New England] and very knowledgeable. He understands your situation and advises treatment well. He is not the most personable person but as long as I get good results and I understand my treatment, that is what matters most....Some appointments can be quick in and out and some may require a long wait if they have a full waiting room. Doctors sometimes get real busy and get overbooked.

How was your experience with Samuel Pang at Boston IVF?

He is a director and very knowledgeable. He understands your situation and advises treatment well. He is not the most personable person but as long as I get good results and I understand my treatment, that is what matters most. He is good at treating and identifying "unexplained infertility" which is what I first had before going to him. So far I have produced one child in his care and am currently in the process of working on another one!

What's one piece of advice would you give a prospective patient of Samuel Pang at Boston IVF?

Do not wait too long before getting results and if after a couple of years if you are still unhappy, get a second opinion. Dr Pang was my second opinion after which I finally was able to have kids. I spent too much timegoing through senseless procedures with another doctor that would've never produced me any kids.

During treatment, were you treated like a number or a human with Samuel Pang at Boston IVF?

I felt in the middle. While he is good, we also never are able to get him on the phone directly and only speak to the nurses during treatment. The nurses bedside manner is about 50/50

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Ann Moegle)

They always got back to you same day with instructions and procedures. Though I noticed when you specifically need or want something like a scheduling thing, they would not go out of their way for you unfortunately. You have to abide by their schedule and their rules ofr retrievals and transfers and results. One time I was having major anxiety and would not stop crying at work. I wanted to find out my pregnancy results sooner on a weekend if possible and they would not do that for me because they said their rooms get too swamped when they allow blood tests on weekends. I had been a patient there for a long time and would've appreciated some additional assistance but they would not budge.

Describe your experience with Boston IVF.

Some appointments can be quick in and out and some may require a long wait if they have a full waiting room. Doctors sometimes get real busy and get overbooked.

Describe the costs associated with your care under Samuel Pang at Boston IVF.

Expensive, indusrance did not cover much

What specific things went wrong at Boston IVF?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Boston IVF.

One time the nurses forgot to order my prescription meds but luckily it wasnt crunch time and I had time to get them ordered and delivered.

Doctor

Samuel Pang

Humanity

Communication

Frequency Seen

Compassion

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2015, Successful

Age 34 - 35

Donor Eggs

European

Income $50K - $99K

1st of 2 Docs

9 IVF With Other Docs

Strongly Recommends

Successful

Review of

He is no nonsense and very serious about his job.... Dr Pang had given my husband and I a chromosome test where is was found I had an extra chromosome that was maybe to blame for myany failed ivf attempts at my last clinic.... he was more confident in using donor eggs then my own to have a healthy baby. I trusted him and he provided an excellent medical protocol for my egg donor. Everything was seamless,and easy.

The staff [IVF New England] was amazing and Paula was the best. I live on the other side of the state and she always made sure appointments for myself and donor were made and easy and stress free.... I can’t say anything bad. Maybe I’m bias because I was a successful ivf story but it took many bad days to get to that one good one.... Because we used donor eggs and had no insurance coverage we paid out of pocket $16,000. Give or take.

How was your experience with Samuel Pang at Boston IVF?

Dr. Pang was no nonsense and after so many failed attempts and fluff from our previous doctor we felt we were finally with a doctor that would take the time to figure out the real reason we couldn’t get pregnant. He is no nonsense and very serious about his job and he does it good and will do whatever it takes to have a happy outcome. And even reached out to me to discuss any questions I had during the the process.

What's one piece of advice would you give a prospective patient of Samuel Pang at Boston IVF?

Stay open-minded and just know this guy is legit and knows what he is doing. Trust him.

During treatment, were you treated like a number or a human with Samuel Pang at Boston IVF?

He made me feel re-assured that I would be a mom. He didn’t bs me or my husband and got right to the point and we appreciated the honesty. It’s a tough business and to have someone know how to make things happen and will do all it takes was a game changer. He is amazing.

Describe the protocols Samuel Pang used in your cycles at Boston IVF and their degree of success.

Dr Pang had given my husband and I a chromosome test where is was found I had an extra chromosome that was maybe to blame for myany failed ivf attempts at my last clinic. They didn’t test me there but pushed frozen cycle after cycle that always ended in miscarrriage. Because of this chromosome being there he was more confident in using donor eggs then my own to have a healthy baby. I trusted him and he provided an excellent medical protocol for my egg donor. Everything was seamless,and easy. Which for an egg donor having to go through ivf for no personal benefit you want to be sure they are treated better than most.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Paula )

The staff was amazing and Paula was the best. I live on the other side of the state and she always made sure appointments for myself and donor were made and easy and stress free.

Describe your experience with Boston IVF.

I can’t say anything bad. Maybe I’m bias because I was a successful ivf story but it took many bad days to get to that one good one. While the traveling was convenient being from the other side of the state I wish they had branches more locally to setve western mass.

Describe the costs associated with your care under Samuel Pang at Boston IVF.

Because we used donor eggs and had no insurance coverage we paid out of pocket $16,000. Give or take. This included legal fees, egg donor cycle, transfer, meds, and continuing to pay storage fees.

Describe Samuel Pang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

I remember a couple days before transfer I begged dr pang to transfer two embryos for a higher success rate. He didn’t want to budge and knew I’d get pregnant and have a healthy pregnancy with a singleton and he was right.

Doctor

Samuel Pang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of