Boston IVF

2014 - 2015, Successful

Age 40 - 41

Donor Eggs

Diminished Ovarian Reserve

Only Doc Seen

IVF With Other Docs

Doesn't Recommend

Successful

Review of

I also appreciate that she [Dr. Wright] didn't support me trying IVF with my own eggs because of my DOR [Diminished Ovarian Reserve]. but there were a lot of big bumps along the way. First of all, she didn't give me enough information about possible outcomes and options before taking the Clomid Challenge...

No doctors from IVF New England were available and I found out (while my feet were in stirrups waiting for the transfer) that I was getting a substitute doctor from Harvard Pilgrim. No one thought to tell me this could happen or reassure me. I had researched all the IVF New England doctors (they were RSC before a merger) and felt comfortable with them all and they send in a substitute at my most critical appointment with no warning or explanation. It was my fresh transfer and ended in a BFN.

How was your experience with Kristen Wright at Boston IVF?

Again she was nice and I am confident she knew what she was doing and had the knowledge to help me get pregnant. I also appreciate that she didn't support me trying IVF with my own eggs because of my DOR. That would have been a waste of time and money. All of the support/information I got was from an online group for donor eggs called PVED. I got hardly any information from Dr. Wright. She basically prescribed the medications for IVF and oversaw my cycle. My case was not complicated, no other diagnosis beyond DOR and I had already had a child naturally with my own eggs. Dr. Wright did not do either of my transfers and I did not communicate with her much during my cycles. I mostly talked to my nurse.

What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?

Ask lots of questions. Ask who will be doing your transfers and if they use substitute doctors from other practices. She was never rude or mean, but definitely not very emotional. She will get the job done, but don't expect a big hug or anything.

During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?

She was nice and in the end, helped me get pregnant, but there were a lot of big bumps along the way. First of all, she didn't give me enough information about possible outcomes and options before taking the Clomid Challenge. Then, she called me and gave me the results (DOR) over the phone and said I would need to use donor eggs. Nothing was explained, no follow-up appointment was made, just a blunt diagnoses with no information or support. That is not information that should be given over the phone. Then, on the day of my transfer, no doctors from IVF New England were available and I found out (while my feet were in stirrups waiting for the transfer) that I was getting a substitute doctor from Harvard Pilgrim. No one thought to tell me this could happen or reassure me. I had researched all the IVF New England doctors (they were RSC before a merger) and felt comfortable with them all and they send in a substitute at my most critical appointment with no warning or explanation. It was my fresh transfer and ended in a BFN.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Anne)

The nurses were kind and 90% on top of things. Once they made a mistake (which I luckily caught) and almost made me stop taking Lupron too soon. Overall, I felt like I was in good hands.

Doctor

Kristen Wright

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014, Successful

Age 40

2 IVF

Male Factor

European

Income $200K - $499K

Consultant

2nd of 2 Docs

3 IUI With Other Docs

3 IVF With Other Docs

Strongly Recommends

Successful

Review of

Though he doesn't have the warmest bedside manner, he did explain everything very thoroughly gave me the opportunity to get all my questions answered...He was the second doctor I went to. I was unsatisfied that my first doctor was recommending the same course of treatment after 3 failed fresh transferred and 2 failed frozen transfers. Dr. Pauli on the other hand recommended genetic testing of the embryos, which I believe was the key to success for us.

My big complaint with the [IVF New England] nurses was that I had a very heavy bleeding event at the beginning of my pregnancy. I assumed I had a miscarriage but didn't know what I should do. I called the nurses line and left a message and they did not call me back until many hours later. When she called she asked me if I had been to the ER and then told me to go. Amazingly, I found out in the ER that the fetus was fine. I think they should do a better job of returning urgent calls right away. I was very unhappy with that experience, since I spent half the day laying on the couch thinking I lost the baby.

How was your experience with Samuel Pauli at Boston IVF?

I am very happy with Dr. Pauli and recommended him to a friend who also had success. He was the second doctor I went to. I was unsatisfied that my first doctor was recommending the same course of treatment after 3 failed fresh transfered and 2 failed frozen transfers. Dr. Pauli on the other hand recommended genetic testing of the embryos, which I believe was the key to success for us.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

Though he doesn't have the warmest bedside manner, he did explain everything very thoroughly gave me the opportunity to get all my questions answered.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

I don't remember specifics of the successful cycle, except that PGS was done to genetically screen the embryos.

Describe your experience with the nursing staff at Boston IVF.

My big complaint with the nurses was that I had a very heavy bleeding event at the beginning of my pregnancy. I assumed I had a miscarriage but didn't know what I should do. I called the nurses line and left a message and they did not call me back until many hours later. When she called she asked me if I had been to the ER and then told me to go. Amazingly, I found out in the ER that the fetus was fine. I think they should do a better job of returning urgent calls right away. I was very unhappy with that experience, since I spent half the day laying on the couch thinking I lost the baby.

Describe your experience with Boston IVF.

The clinic is fine, it's run well and efficiently. I have no complaints.

What specific things went wrong at Boston IVF?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Boston IVF.

They forgot to call in a prescription to the pharmacy for a clomid challenge test. I had forgotten to take the clomid on time anyway, so it ended up being my fault that I had to delay the test to the next month.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2013 - 2014, Successful

Age 31 - 32

1 IVF

Male Factor

European

Income $200K - $499K

Business Executive

1st of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Successful

Review of

Dr. Pauli is fantastic. We had male factor infertility. He did not overpromise results. He explained all our options in detail and was not overly rosy about it. When he did procedures like the saline ultrasound and embryo transfer, it didn't hurt at all, unlike the previous doctor I had who did my HSG. It's been almost three years since I've seen him, so I may have glossed over some negative things, since we have a baby now, but we plan

Nurses [at Boston IVF] were organized, had a sense of humor, especially with the transvaginal ultrasounds would could be awkward otherwise. Sometimes the blood draws & scans felt like you were just a number, but you kind of are, in a good way. They do this all day, so they know how to get in and get out without doing anything painful.

How was your experience with Samuel Pauli at Boston IVF?

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Ask him all your questions, including asking what he thinks you should do. He has your best interest in mind - balancing the impact on your body with the likelihood of successful live birth.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

I was treated with respect at this high volume clinic. It was reassuring to know that all of the procedures were mundane for them because they do them so often. Scheduling was amazing, I could come in early in the morning, get my blood tests and scans done right away and be on my way. Like a well-oiled machine. It was exactly the balance I wanted.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

We had a pretty standard treatment of IVF with ICSI. I ovulate normally so it was straightforward. It's been 3.5 years so I forget a lot of it. I was on lupron for a while, then something else was added that had to be refrigerated. I was being monitored closely for overstimulation because that happened when my former OBGYN in Indiana prescribed me clomid. I had no problems with Dr. Pauli's treatment, and it worked in one round to bring us our daughter, probably a factor of my young age and it being a sperm issue.

Describe your experience with the nursing staff at Boston IVF.

Nurses were organized, had a sense of humor, especially with the transvaginal ultrasounds would could be awkward otherwise. Sometimes the blood draws & scans felt like you were just a number, but you kind of are, in a good way. They do this all day, so they know how to get in and get out without doing anything painful.

Describe your experience with Boston IVF.

This is a high volume clinic. They have early morning availability for lab tests, which is really helpful when you are working full time. The only thing I felt was lacking was the psychological support. That was just one phone call from a nurse while I was at work, and she left a message, but I could not reach anyone after work hours. I could have used an evening call.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

I had a high deductible plan, so once I paid my deductible that was it. When I saw the retail prices of treatments and visits that my insurer paid they weren't as high as I thought they would be.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2013 - 2014, Successful

Age 34 - 35

1 IVF

Male Factor

Tubal Blockage

Income $0 - $49K

2nd of 2 Docs

3 IUI With Other Docs

2 IVF With Other Docs

Strongly Recommends

Successful

Review of

She [Dr. Wright] was amazing. She treated us with our own personal situation and was also very professional. Loved her....Sitting in front of her in her office I felt that she looked at us and wanted to help us. She listened to everything we had to say and treated us with so much respect. She was also very professional and we felt that she wanted nothing more than for us to have a baby...The location I had my blood and ultrasound was in Bedford NH and there were always only a few other women there during the monitoring times. I think it was during a time window and I had a specific time to show up during that window so I wasn’t waiting with a room full of women who signed in to get in line.

I felt at ease at the Bedford location [IVF New England]. The women working there were very personal and helped me feel relaxed while there....As far as I remember I could call with questions anytime and I felt very comfortable and at ease at all my appointments....The location I had my blood and ultrasound was in Bedford NH and there were always only a few other women there during the monitoring times. I think it was during a time window and I had a specific time to show up during that window so I wasn’t waiting with a room full of women who signed in to get in line.

How was your experience with Kristen Wright at Boston IVF?

Sitting in front of her in her office I felt that she looked at us and wanted to help us. She listened to everything we had to say and treated us with so much respect. She was also very professional and we felt that she wanted nothing more than for us to have a baby.

What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?

Ask any and all questions you may have.

During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?

She was amazing. She treated us with our own personal situation and was also very professional. Loved her.

Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.

I don’t remember. It was my third cycle and it’s all a blur.

Describe your experience with the nursing staff at Boston IVF.

As far as I remember I could call with questions anytime and I felt very comfortable and at ease at all my appointments.

Describe your experience with Boston IVF.

I felt at ease at the Bedford location. The women working there were very personal and helped me feel relaxed while there. I can’t think of anything I didn’t like, I have only good feelings about them.

Describe your experience with your monitoring appointments at Boston IVF.

The location I had my blood and ultrasound was in Bedford NH and there were always only a few other women there during the monitoring times. I think it was during a time window and I had a specific time to show up during that window so I wasn’t waiting with a room full of women who signed in to get in line.

Describe the costs associated with your care under Kristen Wright at Boston IVF.

As far as I can remember, the cycle cost us 10,000 plus meds. Could be 11,000? It’s a blur. Our insurance doesn’t cover IVF and it was our third out of pocket cycle.

Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

She told us we had the choice between transferring one or two embryos. She recommended whichever we felt the most comfortable with. She did make sure we knew that if we transferred two, we may have twins, making sure we thought that through before moving forward.

Doctor

Kristen Wright

Humanity

Communication

Frequency Seen

Compassion

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2010 - 2013, Unsuccessful

Age 32 - 35

6 IVF

Diminished Ovarian Reserve

Male Factor

Poor Egg Quality

Unexplained

European

Income $200K - $499K

Teacher

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

In the one successful round we had, we learned the baby's heart had stopped beating at our last ultrasound before being released to our ob. Dr Pauli [at IVF New England] made sure to schedule my d & c for a day he was performing transfers. À Year after I left his care, I learned I was pregnant spontaneously. I called the clinic to let dr Pauli know, leaving a voicemail not expecting to hear anything. He called me back shortly thereafter and once again was so kind. The fact that we were unable to conceive under his care was not his fault.

How was your experience with Samuel Pauli at Boston IVF?

Dr Pauli was great to us. When things didn't work out the way any of expected it to, he was the one to tell us, sometimes going out of his way. One time he even made sure to catch me in the hall before going in for my transfer to give me some not so great news. There were times he called me instead of the nursing staff. I really appreciate that he went out of his way. In the one successful round we had, we learned the baby's heart had stopped beating at our last ultrasound before being released to our ob. Dr Pauli made sure to schedule my d & c for a day he was performing transfers. À Year after I left his care, I learned I was pregnant spontaneously. I called the clinic to let dr Pauli know, leaving a voicemail not expecting to hear anything. He called me back shortly thereafter and once again was so kind. The fact that we were unable to conceive under his care was not his fault.

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Take a deep breath and know that it won't be a smooth ride, but Dr P will have your back

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

Dr Pauli is the kindest, most compassionate doctor. He dealt with us during one of the most difficult times in our lives. He always treated us kindly and gently

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

We did 6 rounds of Ivf / icsi. I don't remember the details - it was 4 years ago and a lot has happened since

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Nicole)

She was so sweet. I only met her in person once and she gave me a huge hug

Describe your experience with Boston IVF.

Everyone that worked there was kind and professional. I particularly liked the woman at the front desk (Kathleen) and one of the ultrasound techs (Deb)

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

Covered by insurance

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2013, Successful

Age 33

1 IVF

Male Factor

Ashkenazi Jewish

Income $100K - $199K

Teacher

2nd of 2 Docs

Doesn't Recommend

Neutral

Successful

Review of

I barely interacted with Dr. Gladstein, aside from one introductory appointment, and one after a miscarriage to decide next steps. Most of my interactions with with the nurses...I have no problem with Dr. Glatstein, just no real relationship. I got the sense he was very good at what he did. He provided information, evaluated my circumstances, and made reasonable recommendations during an emotional time.

They [IVF New England] are a large clinic, so your doctor will not likely be the person to do the procedure. This didn't both me given the expertise of the doctors and the need for timeliness, which was always achieved. The biggest concern I would have as a patient would be management of hormone treatment, which was considerably better when working directly with nurses, rather than my first experience, when an outside doctor, Dr. Gary Gross, was coordinating with RSC (now IVF Lexington). This was a terrible experience and I would not recommend to work with an outside provider unless you have an exceptional relationship- the center itself is much more coordinated when all points of care come from them.

How was your experience with Isaac Glatstein at Boston IVF?

I have no problem with Dr. Glatstein, just no real relationship. I got the sense he was very good at what he did. He provided information, evaluated my circumstances, and made reasonable recommendations during an emotional time.

What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?

He's fine, but know that, at least in my case, the nurses matter more.

During treatment, were you treated like a number or a human with Isaac Glatstein at Boston IVF?

I barely interacted with Dr. Gladstein, aside from one introductory appointment, and one after a miscarriage to decide next steps. Most of my interactions with with the nurses.

Describe the protocols Isaac Glatstein used in your cycles at Boston IVF and their degree of success.

I did injections to stimulate hormones for egg retrieval and then after pregnancy to continue hormone levels to be stable. I also used the vaginal cream after becoming pregnant to sustain estrogen levels (an earlier doctor did not do this). We did needle insemination of sperm into our embryos.

Describe your experience with the nursing staff at Boston IVF.

They were willing and able to take calls and communicate frequently. They gave honest information, but didn't sugar coat. I had one failed pregnancy, and one fragile pregnancy, and especially in the latter, it was challenging, but they were there for me, even at odd hours. I had medicine delivered in a snow storm and an appointment at 6 am on a Saturday for an ultrasound after a bleed.

Describe your experience with Boston IVF.

They are a large clinic, so your doctor will not likely be the person to do the procedure. This didn't both me given the expertise of the doctors and the need for timeliness, which was always achieved. The biggest concern I would have as a patient would be management of hormone treatment, which was considerably better when working directly with nurses, rather than my first experience, when an outside doctor, Dr. Gary Gross, was coordinating with RSC (now IVF Lexington). This was a terrible experience and I would not recommend to work with an outside provider unless you have an exceptional relationship- the center itself is much more coordinated when all points of care come from them.

Describe the costs associated with your care under Isaac Glatstein at Boston IVF.

Our health insurance covered our entire IVF process. It was exceptional, and this policy is no longer offered by husband's employer.

What specific things went wrong at Boston IVF?

Failed to convey critical information

Describe the specific things that went wrong at Boston IVF.

My first doctor, Gary Gross, did not communicate the hormone treatment that would be necessary after a positive pregnancy test and did not do testing nearly with the same rigor as the nurses and protocols at RSC. This isn't a problem per se with the clinic, rather than the way, at the time, they coordinated their services with doctors that were not providing the same standard of care.

Doctor

Isaac Glatstein

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2011 - 2013, Successful

Age 41 - 43

4 IVF

European

Income $100K - $199K

Only Doc Seen

IUI With Other Docs

Strongly Recommends

Successful

Review of

[Dr. Pauli was] Professional, caring, warm, honest, direct, informative. Broke things down and spoke in a way we could understand. He also made phone calls after every cycle good or bad to touch base. He seemed genuinely happy on the news of my successful pregnancy thanks to his help. Was very invested in my care. We will forever be thankful for his service to our family. Not a days goes by when I don't think about the miracle of my twins and the many ways that they complete our family w 3 kids.

Location [of IVF New England] worked well for me. Was really lucky to have a first rate option in my same town, as I noticed that others traveled good distances to come there. I can only recall strengths and have no weaknesses to report. I will say that with the distance of time, my recollection of the experience has faded....I think her name was Nicole, but I'm not 100% sure I'm remembering that right. She was fantastic, as were all others filling in when she wasn't available. When I was struggling with things she was emotional on the phone with me and it was clear that she was very invested in my care. I am so thankful for the nurses as well as Dr. Pauli.

How was your experience with Samuel Pauli at Boston IVF?

Professional, caring, warm, honest, direct, informative. Broke things down and spoke in a way we could understand. He also made phone calls after every cycle good or bad to touch base. He seemed genuinely happy on the news of my successful pregnancy thanks to his help. Was very invested in my care. We will forever be thankful for his service to our family. Not a days goes by when I don't think about the miracle of my twins and the many ways that they complete our family w 3 kids.

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

I have chosen not to talk about my treatment with others, which makes that unlikely. With that said, I think I would say to any fertility patients to prepare for an emotional journey that may not be successful. I feel very lucky that my treatment worked because the stats/numbers were not on my side.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

I was very comfortable with Dr. Pauli. He was honest, caring and direct. I also felt like since I was in his care for a good amount of time we developed a comfort level and relationship that helped the relationship feel very human.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

I really don't remember specifics. I will say that I had a miscarriage at 12 weeks with one cycle and had success with the very next cycle. The first 2 cycles resulted in adjustments that led to success with the 3rd and 4th cycles of IVF.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Nicole )

I think her name was Nicole, but I'm not 100% sure I'm remembering that right. She was fantastic, as were all others filling in when she wasn't available. When I was struggling with things she was emotional on the phone with me and it was clear that she was very invested in my care. I am so thankful for the nurses as well as Dr. Pauli.

Describe your experience with Boston IVF.

Location worked well for me. Was really lucky to have a first rate option in my same town, as I noticed that others traveled good distances to come there. I can only recall strengths and have no weaknesses to report. I will say that with the distance of time, my recollection of the experience has faded.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

There were plenty of costs due to some insurance changes, but we changed our insurance so that the more expensive IVF procedures were covered.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2007 - 2011, Successful

Age 24 - 28

5 IUI

1 IVF

PCOS

Unexplained

Ashkenazi Jewish

Income $100K - $199K

Sales Representative

Only Doc Seen

Strongly Recommends

Successful

Review of

He [Dr. Isaac Glatstein] is a very knowledgeable doctor. He knows when a treatment modality is not working and moves on quickly, lessening the time it takes to get pregnant. After 3 cycles on Clomid not working, he immediately moved to injectable medication with IUIs rather than continuing along the same path. After our successful IVF, he met with us the next year to really go over what had happened during that cycle and to plan for future cycles, should we need them.

The clinic [IVF New England] works with your insurance company, they are communicative and professional. I always felt welcome and well cared for no matter why I was in the office. I loved the clinic staff!... It always took them [the nurses] what seemed like ages to call with the results of that morning's testing. Though obviously they are at the mercy of the lab, I felt like I could have been notified sooner of results. Other than that, they were very supportive and helpful.

How was your experience with Isaac Glatstein at Boston IVF?

He is a very knowledgeable doctor. He knows when a treatment modality is not working and moves on quickly, lessening the time it takes to get pregnant. After 3 cycles on Clomid not working, he immediately moved to injectable medication with IUIs rather than continuing along the same path. After our successful IVF, he met with us the next year to really go over what had happened during that cycle and to plan for future cycles, should we need them.

What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?

Ask questions! He will always answer them to the best of his ability.

During treatment, were you treated like a number or a human with Isaac Glatstein at Boston IVF?

The doctor himself called me during the cycle that I had my miscarriage. Rather than have a nurse report the numbers and results to me, he phoned me himself. That seemed incredible to me.

Describe the protocols Isaac Glatstein used in your cycles at Boston IVF and their degree of success.

I did 3 low dose Clomid cycles, which were monitored, but no IUIs. I then did a Follistim with IUI cycle which resulted in a chemical pregnancy. The cycle after that he did a natural cycle with IUI, which did not result in pregnancy. After that we did 3 more Follistim with IUI cycles. We were only going to do 2 and then proceed to IVF, but it was taking my insurance too long to approve us for IVF, so he decided to do another IUI while we waited. Our one IVF cycle worked and we had twins. During that cycle he gave me very low doses of hormones, because during my first IUI cycle I hyperstimulated. So they only retrieved 8 eggs. Most of them fertilized but were abnormal. We were left with 2 normally growing embryos, and we decided to transfer both of them, as one was not such a great quality and probably would not have made it to freeze. Both embryos took, and we had twins!

Describe your experience with the nursing staff at Boston IVF.

It always took them what seemed like ages to call with the results of that morning's testing. Though obviously they are at the mercy of the lab, I felt like I could have been notified sooner of results. Other than that, they were very supportive and helpful.

Describe your experience with Boston IVF.

The clinic works with your insurance company, they are communicative and professional. I always felt welcome and well cared for no matter why I was in the office. I loved the clinic staff!

Describe the costs associated with your care under Isaac Glatstein at Boston IVF.

Most of it was taken care of by my insurance company as well as a small grant given by a community agency. I believe I paid about $500 for my IVF cycle. I don't remember how much I paid for my medications, but it was not much.

Describe Isaac Glatstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Dr Glatstein would definitely do eSET. We chose to transfer multiple embryos solely because of their quality and the number we had.

Doctor

Isaac Glatstein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2020, Unsuccessful

Age 31 - 32

3 IUI

Anovulation

Male Factor

PCOS

Teacher

2nd of 2 Docs

3 Fertility Medications With Other Docs

Neutral

Strongly Recommends

Unsuccessful

Review of

Dr. Wright is very direct. This does not work for everyone but worked for us. She also talked about what our next steps were and answered every question we had on our list. After 3 failed IUIs she brought us in again to talk about next steps...When my husband explained how all the treatment me were getting me down, she gave us a list of counselors to try...

They [the Boston IVF nurses] are the ones you see most while doing blood work and ultrasounds. They kept me calm or calmed me down when I was upset. They are always prompt in calling you back...They are in the process of moving to a bigger clinic. The only negative is my husband had to collect his sample in the bathroom instead of a collection room like the branch in Mass. has, which made him uncomfortable since it was so close to reception. Overall not a big deal. I like how there aren’t many people in there at any one time.

How was your experience with Kristen Wright at Boston IVF?

What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?

If you have questions ask.

During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?

Dr. Wright is very direct and answers all questions asked. When my husband explained how all the treatment me were getting me down, she gave us a list of counselors to try.

Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.

3 rounds of IUI with letrozol. I had many diagnostic testing before this. On the last round when my body wasn’t responding she up my letrozol and increased monitoring. I believe she did everything she could do before she said we couldn’t inseminate that last round.

Describe your experience with the nursing staff at Boston IVF.

The staff here is amazing. They are the ones you see most while doing blood work and ultrasounds. They kept me calm or calmed me down when I was upset. They are always prompt in calling you back.

Describe your experience with Boston IVF.

The Bedford branch has been great. They are in the process of moving to a bigger clinic. The only negative is my husband had to collect his sample in the bathroom instead of a collection room like the branch in Mass. has, which made him uncomfortable since it was so close to reception. Overall not a big deal. I like how there aren’t many people in there at any one time.

Describe the costs associated with your care under Kristen Wright at Boston IVF.

I don’t remember all the individual costs with the diagnostic testing. An office visit costs almost $400 without a referral. IUI cost $1,200 plus meds.

Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

N/A

Doctor

Kristen Wright

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2020, Successful

Age 34 - 36

1 IVF

Unexplained

European

Income $200K - $499K

Business Executive

2nd of 2 Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

he [Dr. Samuel Pauli] may not come off as the warmest doctor in the practice, but he is highly skilled, and takes you as his patient into consideration with all of his plans...after working with him for several months we appreciated his level of in depth explanation and his approach to our case...He treated us with care and respect, took the time to answer any questions we had, and explained what our other doctor never took the time to review with us.

The clinic [Boston IVF] is clean, welcoming, and comfortable. This experience can be very overwhelming and it is nice that they have so many different satellite offices to fit your needs. I always felt comfortable in all locations...The nursing staff is always so great. You see them often through all parts of your cycle so the emotions are all over the place. They are always upbeat, informative and helpful...It [monitoring] was efficient and quick

How was your experience with Samuel Pauli at Boston IVF?

Dr. Pauli came highly recommended to us after a not so positive experience with another doctor at another clinic. Upon our first meeting he put our minds at ease with his overall knowledge and handling of our case. He treated us with care and respect, took the time to answer any questions we had, and explained what our other doctor never took the time to review with us. He is extremely educated in the fertility process, so it can come off as cold at first but after working with him for several months we appreciated his level of in depth explanation and his approach to our case. Not only would I recommend him to my best friend, I did!

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Understand he may not come off as the warmest doctor in the practice, but he is highly skilled, and takes you as his patient into consideration with all of his plans.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

Dr Pauli explain each procedure thoroughly and answered all of our questions. He gave his opinions and listened to ours.

Describe your experience with the nursing staff at Boston IVF.

The nursing staff is always so great. You see them often through all parts of your cycle so the emotions are all over the place. They are always upbeat, informative and helpful.

Describe your experience with Boston IVF.

The clinic is clean, welcoming, and comfortable. This experience can be very overwhelming and it is nice that they have so many different satellite offices to fit your needs. I always felt comfortable in all locations

Describe your experience with your monitoring appointments at Boston IVF.

It was efficient and quick

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

Most of my care was covered under my health insurance plan

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2012 - 2016, Successful

Age 33 - 37

1 IUI

1 IVF

Unexplained

European

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Successful

Review of

He [Dr. Pauli] explained the steps and gave us options. Dr. Pauli was on our side from the beginning. He spent a great deal of time arguing our case to the insurance company, who wanted more control of our procedures. After our first round of IVF (which failed) he reached out to his colleagues for advice, as he was unsure of how to handle our rarely seen situation. Upon their advice, he changed the protocol - which ultimately led to success!...

I was entirely happy with my experience at IVF New England - Lexington! I would recommend patients listen carefully to their instructions and follow them thoroughly. Be flexible and expect to take some time off from work...I received many voicemails with specific information. They returned my calls in a timely manner and patiently reexplained anything I did not understand. They were calm, organized, and helpful...

How was your experience with Samuel Pauli at Boston IVF?

I have two beautiful children. We had heartbreak along the way, but could not be happier now. Dr. Pauli is a huge part of our happiness. I highly recommend him and his team. He explained the steps and gave us options. Dr. Pauli was on our side from the beginning. He spent a great deal of time arguing our case to the insurance company, who wanted more control of our procedures. After our first round of IVF (which failed) he reached out to his colleagues for advice, as he was unsure of how to handle our rarely seen situation. Upon their advice, he changed the protocol - which ultimately led to success!

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

There are lots of appointments to attend. Make sure your schedule can be flexible.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

I was happy with my care. I felt Dr. Pauli and his nurses were very helpful and wanted me to succeed.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

Our first IVF attempt was negative. It resulted with a condition Dr. Pauli had knew little about. (We found VERY few resources about it on the internet). He then changed the protocol. We were successful with the change!

Describe your experience with the nursing staff at Boston IVF.

I received many voicemails with specific information. They returned my calls in a timely manner and patiently reexplained anything I did not understand. They were calm, organized, and helpful.

Describe your experience with Boston IVF.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

Insurance covered all costs.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2012 - 2016, Successful

Age 30 - 34

1 IVF

Recurrent Pregnancy Loss

Unexplained

European

Engineer

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Dr Pauli was always willing to discuss the process with us, including having materials for frequently asked questions and drawing out some answers to help us understand better. He obviously thoroughly reviewed our paperwork before we showed up and was always prepared...The clinic was great. It was a little unnerving the day of the egg retrieval to see others going in for the procedure and seeing others coming out unconscious from the sedation. So I would perhaps suggest more seclusion in the waiting area. However, the nurses were fantastic and remembered me from one procedure to the next, which really impressed me.

My primary nurse would not leave the office until she had called me back if I had left a message. I was always calling to see if results were in and wasn't very patient. However, she was very patient with me and told me I could call as often as I wanted. She sent me home with very clear instructions on the medications...The clinic was great. It was a little unnerving the day of the egg retrieval to see others going in for the procedure and seeing others coming out unconscious from the sedation. So I would perhaps suggest more seclusion in the waiting area. However, the nurses were fantastic and remembered me from one procedure to the next, which really impressed me.

How was your experience with Samuel Pauli at Boston IVF?

Dr Pauli was always wiling to discuss the process with us, including having materials for frequently asked questions and drawing out some answers to help us understand better. He obviously thoroughly reviewed our paperwork before we showed up and was always prepared.

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Don't let anyone tell you that you just need to remain calm. That's BS. Also be prepared to not find out why you are having issues with miscarriages and conceiving....unfortunately unexplained infertility is common.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

Dr Pauli has very good bed side manner and is always willing to answer questions.

Describe your experience with your nurse at Boston IVF.

Describe your experience with Boston IVF.

The clinic was great. It was a little unnerving the day of the egg retrieval to see others going in for the procedure and seeing others coming out unconscious from the sedation. So I would perhaps suggest more seclusion in the waiting area. However, the nurses were fantastic and remembered me from one procedure to the next, which really impressed me.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

Just my copay of $300....Dr Pauli's team handled the rest with insurance.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016, Successful

Age 36

2 IUI

1 IVF

Male Factor

East Asian

Income $100K - $199K

Professor

Only Doc Seen

Donor Sperm

Strongly Recommends

Successful

Review of

He [Dr. Pauli] clearly cares about his patients and doing his job well. He always fully explains the procedures and gave an frank assessment of the likelihood of success. I appreciate that he was never alarmist or made attempts to offer cultural/social speculations about our infertility and often offered a more optimistic assessment of our challenges than what I was personally worried about...

The [IVF New England - Lex] clinic is extremely efficient and I never had doubts that something had fallen through the cracks. They were the ones that helped us navigate insurance. In fact, I only had to call my insurance once throughout my protocol, and all other problems/payments were handled directly by the clinic. It allowed us to focus on treatment rather than payment of services...

How was your experience with Samuel Pauli at Boston IVF?

He clearly cares about his patients and doing his job well. He always fully explains the procedures and gave an frank assessment of the likelihood of success. I appreciate that he was never alarmist or made attempts to offer cultural/social speculations about our infertility and often offered a more optimistic assessment of our challenges than what I was personally worried about.

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

You do not actually see/talk to the doctor as often as you might like.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

He was very open and willing to discuss management of managing pain/anxiety and would often call to check in when there were major events/changes in the cycle

Describe your experience with the nursing staff at Boston IVF.

I saw/talked to the nurses more than I saw/talked to the doctor. The nurses are extremely well organized and I would never have to follow up on a request or question, they were always taken care of when promised. The nurses were also very open about answering any question you might have.

Describe your experience with Boston IVF.

The clinic is extremely efficient and I never had doubts that something had fallen through the cracks. They were the ones that helped us navigate insurance. In fact, I only had to call my insurance once throughout my protocol, and all other problems/payments were handled directly by the clinic. It allowed us to focus on treatment rather than payment of services.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

We were covered by health insurance

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2016, Unsuccessful

Age 35 - 37

2 IUI

3 IVF

1 Egg Freezing

Diminished Ovarian Reserve

European

Middle Eastern

Income $100K - $199K

Only Doc Seen

Donor Eggs With Other Docs

Strongly Recommends

Unsuccessful

Review of

Samuel Pang Boston IVF

Dr. Pang is not a warm and fuzzy doctor, so if that is your style, I wouldn't recommend him. He is however, extremely intelligent and you feel like he is on the cutting edge with technology and research. He is also extremely punctual so you never feel like you are an afterthought....Dr. Pang was very realistic with us from the start.

The team at IVF New England is incredibly compassionate and many of the professionals there have gone through IVF as well....[The nurses were] amazing at answering questions and returning calls. Definitely conservative about everything, but that is there job...[Monitoring was] extremely efficient. In and out for blood work and ultrasounds within 15-20 minutes. Ample appointments so you aren't late for work!

How was your experience with Samuel Pang at Boston IVF?

What's one piece of advice would you give a prospective patient of Samuel Pang at Boston IVF?

Don't assume he is cold, he is just very professional.

During treatment, were you treated like a number or a human with Samuel Pang at Boston IVF?

Dr. Pang was very realistic with us from the start. The team at IVF New England is incredibly compassionate and many of the professionals there have gone through IVF as well.

Describe the protocols Samuel Pang used in your cycles at Boston IVF and their degree of success.

I don't remember exactly, but most recently we went through 2 Patch protocols because I am considered a low-responder. This involved Menopure, Gonal-F, a steriod pill, and ganorelix towards the end. You also track for a month before you begin and wear an estrogen patch for awhile at the beginning.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Lisa Butters)

Amazing at answering questions and returning calls. Definitely conservative about everything, but that is there job :)

Describe your experience with Boston IVF.

Extremely efficient. In and out for blood work and ultrasounds within 15-20 minutes. Ample appointments so you aren't late for work!

Describe the costs associated with your care under Samuel Pang at Boston IVF.

My first cycle I tried to donate for my sister so that was out of pocket around $20,000. The other cycles were largely covered by my insurance, but now that we are beginning egg donor we will have to pay about $15,000-$20,000.

Doctor

Samuel Pang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Samuel Pang Boston IVF

2014, Unsuccessful

Age 35

3 IUI

2 IVF

Unexplained

European

East Asian

Income $200K - $499K

Engineer

1st of 2 Docs

1 IVF With Other Docs

Doesn't Recommend

Strongly Recommends

Unsuccessful

Review of

Wished she did the following: 1. Cared more about me as a patient. 2. Shown that she cared by responding to phone calls instead of making patients wait for an office visit. 3. Listened to what patients have researched and used that information to help put it into practice...I felt I was treated like a number because anytime that I wanted to speak with Dr. DiGirolamo, I had to go in for an office visit. After failed IVFs cycles with Dr. DiGirolamo, I did a lot of research on my own and had suggested using the information I found. She was not open to it. With this same information, I worked with another doctor at New England IVF and was successful on the first try.

There are some great doctors at New England IVF. Do your research on who you'd like to work with because it does make a difference. It is an emotional time and you'll need the support...Strength: Very well organized, the doctors and nurses are specialized in their areas. They do respect your privacy. Weakness: Hard to reach doctor directly. Had to go through the nurses and can take a couple of days before doctor contacted you back. However, this may be doctor specific.

How was your experience with Carla DiGirolamo at Boston IVF?

What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?

There are other doctors at New England IVF.

During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?

I felt I was treated like a number because anytime that I wanted to speak with Dr. DiGirolamo, I had to go in for an office visit. After failed IVFs cycles with Dr. DiGirolamo, I did a lot of research on my own and had suggested using the information I found. She was not open to it. With this same information, I worked with another doctor at New England IVF and was successful on the first try.

Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF and their degree of success.

Three different protocols. Mainly to stimulate to obtain the most amount of eggs that can be retrieved.

Describe your experience with the nursing staff at Boston IVF.

The nurses were very organized and supportive. They showed compassion and tried to answer your questions.

Describe your experience with Boston IVF.

Strength: Very well organized, the doctors and nurses are specialized in their areas. They do respect your privacy. Weakness: Hard to reach doctor directly. Had to go through the nurses and can take a couple of days before doctor contacted you back. However, this may be doctor specific.

Describe the costs associated with your care under Carla DiGirolamo at Boston IVF.

Each IVF cycle was around $20K.

What specific things went wrong at Boston IVF?

Provided conflicting information

Describe the specific things that went wrong at Boston IVF.

There are some great doctors at New England IVF. Do your research on who you'd like to work with because it does make a difference. It is an emotional time and you'll need the support.

Doctor

Carla DiGirolamo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2011 - 2012, Unsuccessful

Age 32 - 33

5 IUI

Unexplained

East Asian

Income $100K - $199K

Engineer

1st of 3 Docs

5 IVF With Other Docs

Doesn't Recommend

Unsuccessful

Review of

He [Dr. Glatstein] seemed like a really smart guy, but was incredibly condescending, treating me and my husband like we were idiots, despite our advanced degrees in fields related to science. Mostly we felt like an inconvenience to him and our IUI was merely part of the process to get us to IVF. He screwed up one of my injectible cycles by lack of careful monitoring as well and triggered me at 14mm, which was unlikely to result in success...

Overall a very modern clinic [at IVF New England - Lex] with a massive patient base that they churn out like a factory, at least if you're only doing IUI (I've met patients who had better experiences there with IVF). Wait times for blood draws and monitoring are incredibly long. The phlebotamists managed to bruise me every single draw. Nurses were wonderful, financial coordinator was amazing, doctors were meh...

How was your experience with Isaac Glatstein at Boston IVF?

He seemed like a really smart guy, but was incredibly condescending, treating me and my husband like we were idiots, despite our advanced degrees in fields related to science. Mostly we felt like an inconvenience to him and our IUI was merely part of the process to get us to IVF. He screwed up one of my injectible cycles by lack of careful monitoring as well and triggered me at 14mm, which was unlikely to result in success.

What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?

Avoid him.

Describe the protocols Isaac Glatstein used in your cycles at Boston IVF and their degree of success.

My protocol looked identical to everyone else's despite my being "unexplained" and most people having real diagnoses. Despite no reason why I should fail with IUI, I only got bfns after 5 IUIs. No further diagnostics were offered, only push towards IVF.

Describe your experience with the nursing staff at Boston IVF.

The nursing staff was great, the heart of this clinic. Given the number of patients per doctor, this place wouldn't function at all if it weren't for the nurses picking up all the logistical work and patient management.

Describe your experience with Boston IVF.

Overall a very modern clinic with a massive patient base that they churn out like a factory, at least if you're only doing IUI (I've met patients who had better experiences there with IVF). Wait times for blood draws and monitoring are incredibly long. The phlebotamists managed to bruise me every single draw. Nurses were wonderful, financial coordinator was amazing, doctors were meh.

What specific things went wrong at Boston IVF?

Lost paperwork
Failed to call with results

Describe the specific things that went wrong at Boston IVF.

Overall, decently well run from a logistics perspective (aside from wait times for blood draws and ultrasounds), but mistakes happen likely due to patient volume.

Doctor

Isaac Glatstein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Keith Isaacson Boston IVF

2009 - 2011, Successful

Age 42 - 44

2 IUI

Diminished Ovarian Reserve

Unexplained

European

Ashkenazi Jewish

Income $200K - $499K

Doctor

2nd of 2 Docs

20 IUI With Other Docs

Donor Sperm

Strongly Recommends

Successful

Review of

Dr. Keith Isaacson was exceptional from the start. He was knowledgeable, skilled, warm, and thoughtful. He established the protocols and adjusted them in an impressive way and well above my experience with previous providers. His care was superb...My cycles were largely covered by my insurance thanks to a successful appeal done by Dr. Isaacson and his team...After spending 22 cycles and two years trying to get pregnant the first time, it was a wonderful experience with both him and his team

RSC Lexington no longer exists independently. It was a busy place yet gave good individual attention. I was sorry to see that it had merged with a larger organization [Boston IVF]...The nursing staff and my care coordinator were available, good teachers, thorough and organized in setting up and following through on all the protocols and guiding me through them.

How was your experience with Keith Isaacson at Boston IVF?

Dr. Keith Isaacson was exceptional from the start. He was knowledgeable, skilled, warm, and thoughtful. He established the protocols and adjusted them in an impressive way and well above my experience with previous providers. His care was superb. I have and would recommend him --- I will be forever grateful at the miracle he allowed to happen in my life.

What's one piece of advice would you give a prospective patient of Keith Isaacson at Boston IVF?

Find where he works and try to be under his care. I have the utmost respect for him and his skills.

During treatment, were you treated like a number or a human with Keith Isaacson at Boston IVF?

Dr. Isaacson was warm, kind and straightforward. He listened well and set up a plan that quickly led to my second pregnancy and live birth of a healthy child. After spending 22 cycles and two years trying to get pregnant the first time, it was a wonderful experience with both him and his team.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Don't remember)

The nursing staff and my care coordinator were available, good teachers, thorough and organized in setting up and following through on all the protocols and guiding me through them.

Describe your experience with Boston IVF.

RSC Lexington no longer exists independently. It was a busy place yet gave good individual attention. I was sorry to see that it had merged with a larger organization.

Describe the costs associated with your care under Keith Isaacson at Boston IVF.

My cycles were largely covered by my insurance thanks to a successful appeal done by Dr. Isaacson and his team. My primary costs were for donor sperm and its storage.

Doctor

Keith Isaacson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Keith Isaacson Boston IVF

2015 - 2017, Successful

Age 36 - 38

2 IVF

Male Factor

Recurrent Pregnancy Loss

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

Discussed treatment in detail, answered all questions honestly. He [Dr. Pauli] called on several occasions to discuss results over the phone to communicate immediately without waiting for my next appointment. Went through the process step by step. Worked out treatments when i responded slowly...He increased my meds as needed based on bloodwork and ultrasounds to get the best response for my cycles...He called me personally after several procedures and results you discuss.

Thought ivf new England did a great job overall with me as a patient. Was not a huge fan of the financial team, but they worked with Boston ivf. I thought they could have a better bedside manner. I would recommended them as a clinic and go back without hesitation....[nursing staff] They all were wonderful and supportive even when i called with questions all the time....He [Dr. Pauli] called on several occasions to discuss results over the phone to communicate immediately without waiting for my next appointment.

How was your experience with Samuel Pauli at Boston IVF?

Discussed treatment in detail, answered all questions honestly. He called on several occasions to discuss results over the phone to communicate immediately without waiting for my next appointment. Went through the process step by step. Worked out treatments when i responded slowly.

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Ask questions, he will answer them

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

He called me personally after several procedures and results you discuss.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

He increased my meds as needed based on bloodwork and ultrasounds to get the best response for my cycles.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Paige)

They all were wonderful and supportive even when i called with questions all the time.

Describe your experience with Boston IVF.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

Most of mine was covered by insurance. I only had deductibles, a few copays and cost of pgs testing to cover on my own

Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Insurance only allowed one embryo transfer at a time,

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2016, Unsuccessful

Age 33 - 35

4 IVF

Male Factor

Income $50K - $99K

1st of 2 Docs

1 IVF With Other Docs

Strongly Recommends

Unsuccessful

Review of

Dr Glatstein is the kindest doctor I've ever met. A little too kind. I sometimes felt like he was a little disingenuous. But bear in mind that when you're 4 cycles down with no success your relationship with your doctor might be a little different than when you started. And I was hurt that after 4 cycles he seemed to give up on us. But prior to that, during our first few cycles Dr G was a godsend and a perfect first doctor for us. Us being completely clueless about IVF, he explained everything perfectly and made sure that we understood and agreed.

Lisa was the PGD nurse coordinator and she's my favourite person at the clinic [IVF New England] I think they have the hardest job being the liaison and she was just perfect. I felt like she was on this awful ride with us. Highs and Lows.... We tried 3 antagonist protocols with various medication dosages. And one microdose lupron flare protocol. All 4 failed.

How was your experience with Isaac Glatstein at Boston IVF?

What's one piece of advice would you give a prospective patient of Isaac Glatstein at Boston IVF?

Don't be afraid to ask questions and suggest things. He may not always agree but he will explain everything in detail.

During treatment, were you treated like a number or a human with Isaac Glatstein at Boston IVF?

I like how the doctors come to the waiting room to meet you personally. And it felt like Dr Glatstein really took an interest in our lives.

Describe the protocols Isaac Glatstein used in your cycles at Boston IVF and their degree of success.

We tried 3 antagonist protocols with various medication dosages. And one microdose lupron flare protocol. All 4 failed.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Lisa)

Lisa was the PGD nurse coordinator and she's my favourite person at the clinic. I think they have the hardest job being the liaison and she was just perfect. I felt like she was on this awful ride with us. Highs and Lows.

Describe your experience with your monitoring appointments at Boston IVF.

Very efficient

Describe the costs associated with your care under Isaac Glatstein at Boston IVF.

All covered under insurance

Describe Isaac Glatstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

We never had the choice. Only one embryo per cycle.

What specific things went wrong at Boston IVF?

Provided conflicting information

Doctor

Isaac Glatstein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2012 - 2015, Successful

Age 32 - 35

1 IVF

1 Embryo Freezing

Male Factor

European

Income $100K - $199K

Entrepreneur

Only Doc Seen

Egg Freezing With Other Docs

Neutral

Strongly Recommends

Successful

Review of

The doctor [Dr. DiGirolamo] took time to answer all my questions, and the nursing staff did too. Most of the interaction through the cycle is with the nursing team, so that's important. Although, it does feel a little weird not interfacing with the doctor more.

How was your experience with Carla DiGirolamo at Boston IVF?

She is very professional and knowledgable. She is nice, but a little more on the business end of the scale than the nurturing end. She takes time to answer questions and go through the details of procedures and potential outcomes. After a setback, she asked about how I was feeling emotionally before moving on to what's next.

What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?

Go in with questions written down beforehand. And don't be afraid to ask more while you're there.

During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?

I felt pretty well taken care of. The doctor took time to answer all my questions, and the nursing staff did too. Most of the interaction through the cycle is with the nursing team, so that's important. Although, it does feel a little weird not interfacing with the doctor more.

Describe your experience with the nursing staff at Boston IVF.

The nuring staff is in "teams" so there are a few different nurses you'll interact with over the course of treatment. They are all nice and knowledgable. Never had an issue with un-returned calls from the nursing team.

What specific things went wrong at Boston IVF?

Lost appointments

Describe the specific things that went wrong at Boston IVF.

I scheduled an appointment with my doctor, and when I checked in, they had the appointment scheduled for a different location (which I had never been to). I was still able to see the doctor, not sure how they did it, but with a little extra wait that day it was resolved.

Doctor

Carla DiGirolamo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2016, Successful

Age 42 - 44

1 IUI

Donor Eggs

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $100K - $199K

Teacher

3rd of 3 Docs

1 IUI With Other Docs

2 IVF With Other Docs

Strongly Recommends

Successful

Review of

He [ Dr. Samuel Pauli] was professional and clearly presented the treatment options and chances of success. He had decent bedside manner. He was friendly and treated me like a person. When he found a polyp in my uterus he made sure to remove it before going forward with treatment. He was very thorough. I was very happy with him as my doctor.

We decided to go with donor eggs [at IVF New England] as my FSH level was too high for insurance to cover IVF due to my age. We did try an iui first but it did not work. Dr Pauli removed a polyp from my uterus before we did the IVF with the donor eggs. We used frozen eggs from my egg bank. I got seven eggs and 2 embryos made it to be able to transfer. We transferred 1 embryo as a 5 day transfer and now I have a 3 week old son.

How was your experience with Samuel Pauli at Boston IVF?

He was professional and clearly presented the treatment options and chances of success. He had decent bedside manner. He was friendly and treated me like a person. When he found a polyp in my uterus he made sure to remove it before going forward with treatment. He was very thorough. I was very happy with him as my doctor.

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Not sure

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

He was very friendly and always talked to me like I was a real person. He called me to discuss my results and the options going forward.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

We decided to go with donor eggs as my FSH level was too high for insurance to cover IVF due to my age. We did try an iui first but it did not work. Dr Pauli removed a polyp from my uterus before we did the IVF with the donor eggs. We used frozen eggs from my egg bank. I got seven eggs and 2 embryos made it to be able to transfer. We transferred 1 embryo as a 5 day transfer and now I have a 3 week old son.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Paula Dwan)

Very friendly and always provided all necessary information

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

Donor egg cycle. $18,000

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2015 - 2016, Unknown Success

Age 35 - 36

3 IUI

1 IVF

Unexplained

European

Income $100K - $199K

1st of 2 Docs

3 Fertility Medications With Other Docs

Neutral

Strongly Recommends

Success w/ Doc Not sure

Review of

I only saw Dr. Pauli twice. The rest of my care was with nurses or other doctors. He was nice, but very to the point, scientific and I felt rushed. I did feel like he knew what he was doing and we were in good care, I just had no connection with him...Dr. Pauli himself was nice, but very scientific and down to business. The nurses were great and made me fell human.

The nurses, ultrasound techs, all were so so nice and always returned my calls and explained things. No complaints...We had to start with 3 IUI's. Tests were inconclusive, so we were unexplained infertility. I wanted to to a IVF cycle with NO birth control and he let me which I thought was great. After the failed IUI's we did IVF. IVF worked the first time, so he didn't have to come up with a new strategy.

How was your experience with Samuel Pauli at Boston IVF?

What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?

Dr. Pauli is just there for the logistics and you won't see him often.

During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?

Dr. Pauli himself was nice, but very scientific and down to business. The nurses were great and made me fell human.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

We had to start with 3 IUI's. Tests were inconclusive, so we were unexplained infertility. I wanted to to a IVF cycle with NO birth control and he let me which I thought was great. After the failed IUI's we did IVF. IVF worked the first time, so he didn't have to come up with a new strategy.

Describe your experience with the nursing staff at Boston IVF.

Excellent! The nurses, ultrasound techs, all were so so nice and always returned my calls and explained things. No complaints.

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

My insurance covered 100% of procedures I had maybe $50 of copays & $200 for meds.

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014, Successful

Age 31

3 IUI

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

He [Dr. Pauli] was excellent, explained well and walked us through everything thoroughly, friendly and helpful. We had 3 medicated IUI cycles and although he thought the third may not be successful, and set us up for IVF, it took and now we have a beautiful 22 month old son. We thought he was an excellent Dr...

Friendly staff [at IVF New England], great lab, but sometimes they were so busy the ultrasounds were running late. All the donographers and blood techs were very nice, and professional...I was lucky my insurance covered most of our treatment costs...

How was your experience with Samuel Pauli at Boston IVF?

He was excellent, explained well and walked us through everything thoroughly, friendly and helpful. We had 3 medicated IUI cycles and although he thought the third may not be successful, and set us up for IVF, it took and now we have a beautiful 22 month old son. We thought he was an excellent Dr.

Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.

We had 3 medicated IUI cycles, the first 2 with clomid didn't take well, so on the third dr. Pauli suggested switching to Femera, he thought this might produce more follicles and a better quality egg for insemination. During the cycle he wasn't seeing the size follicle he wanted, so he didn't think the insemination would work, but it did!!!

Describe your experience with Boston IVF.

Friendly staff, great lab, but sometimes they were so busy the ultrasounds were running late. All the donographers and blood techs were very nice, and lrofessional

Describe the costs associated with your care under Samuel Pauli at Boston IVF.

I was lucky my insurance covered most of our treatment costs

Doctor

Samuel Pauli

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington Fertility Center

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of