Rated 8.3
Strongly recommend: 64%Neutral: 19%Don't recommend: 17%8.3
64% strongly recommend
281 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.5
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
7,561
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
22 doctors work here
NPS
8.1
Average Doctor Score
Merle Berger
Boston IVF
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Nina Resetkova
Boston IVF
69% strongly recommend
6 Reviews
Rated 9.4
Strongly recommend: 69%Neutral: 31%9.4
Rita Sneeringer
Boston IVF
83% strongly recommend
24 Reviews
Rated 9.1
Strongly recommend: 83%Neutral: 9%Don't recommend: 9%9.1
Benjamin Lannon
Boston IVF - The Maine Center
64% strongly recommend
34 Reviews
Rated 8.7
Strongly recommend: 64%Neutral: 32%Don't recommend: 4%8.7
Lauren Murphy
Boston IVF
61% strongly recommend
4 Reviews
Rated 8.7
Strongly recommend: 61%Neutral: 26%Don't recommend: 13%8.7
Brian Berger
Boston IVF
57% strongly recommend
36 Reviews
Rated 8.6
Strongly recommend: 57%Neutral: 33%Don't recommend: 10%8.6
Alan S. Penzias
Boston IVF
64% strongly recommend
22 Reviews
Rated 8.5
Strongly recommend: 64%Neutral: 29%Don't recommend: 7%8.5
Samuel Pauli
Boston IVF
67% strongly recommend
33 Reviews
Rated 8.4
Strongly recommend: 67%Neutral: 23%Don't recommend: 10%8.4
Gary Frishman
Boston IVF
38% strongly recommend
7 Reviews
Rated 8.2
Strongly recommend: 38%Neutral: 46%Don't recommend: 15%8.2
Kristen Wright
Boston IVF
46% strongly recommend
18 Reviews
Rated 8
Strongly recommend: 46%Neutral: 35%Don't recommend: 20%8
David Ryley
Boston IVF
66% strongly recommend
33 Reviews
Rated 7.9
Strongly recommend: 66%Neutral: 8%Don't recommend: 26%7.9
Sandy Li
Boston IVF
45% strongly recommend
4 Reviews
Rated 7.8
Strongly recommend: 45%Neutral: 43%Don't recommend: 12%7.8
Kim L. Thornton
Boston IVF
50% strongly recommend
11 Reviews
Rated 7.7
Strongly recommend: 50%Neutral: 31%Don't recommend: 19%7.7
Thomas Toth
Boston IVF
33% strongly recommend
2 Reviews
Rated 7.7
Strongly recommend: 33%Neutral: 67%7.7
Steven Bayer
Boston IVF
64% strongly recommend
13 Reviews
Rated 7.6
Strongly recommend: 64%Neutral: 16%Don't recommend: 20%7.6
Samuel Pang
Boston IVF
39% strongly recommend
11 Reviews
Rated 7.6
Strongly recommend: 39%Neutral: 44%Don't recommend: 17%7.6
Kerri Luzzo
Boston IVF
58% strongly recommend
22 Reviews
Rated 7.5
Strongly recommend: 58%Neutral: 19%Don't recommend: 24%7.5
Carla DiGirolamo
Boston IVF
31% strongly recommend
16 Reviews
Rated 7.2
Strongly recommend: 31%Neutral: 46%Don't recommend: 23%7.2
Grace Lee
Harvard Vanguard
37% strongly recommend
16 Reviews
Rated 6.4
Strongly recommend: 37%Neutral: 30%Don't recommend: 33%6.4
Michael Alper
Boston IVF
9% strongly recommend
13 Reviews
Rated 6
Strongly recommend: 9%Neutral: 43%Don't recommend: 47%6
Stephen Lazarou
Boston IVF
strongly recommend
0 Reviews
Rated
Pietro Bortoletto
Boston IVF
strongly recommend
0 Reviews
Rated
Show 18 more

This clinic has 25 offices

Boston
800 Washington St
Boston, MA 02111
Brighton
736 Cambridge Street
Boston, MA 02135
Brookline
1 Brookline Place
Brookline, MA 02445
Cambridge
330 Mt Auburn St
Cambridge, MA 02138
Cape Cod
134 Ansel Hallett Road
West Yarmouth, MA 02673
Danvers
480 Maple Street
Danvers, MA 01923
Downtown Boston
One Liberty Square
Boston, MA 02109
Foxboro
18 Washington Street
Foxboro, MA 02035
Framingham
115 Lincoln Street
Framingham, MA 01702
Gloucester
298 Washington Street
Gloucester, MA 01930
Lexington
One Forbes Road
Lexington, MA 02421
Middletown
850 Aquidneck Road
Middletown, RI 02842
Milford
14 Prospect Street
Milford, MA 01757
Nantucket
57 Prospect Street
Nantucket, MA 02554
North Chelmsford
10 Research Place
North Chelmsford, MA 01863
North Dartmouth
531 Faunce Corner Road
North Dartmouth, MA 02747
Providence
49 Seekonk Street
Providence, RI 02906
Quincy
2300 Crown Colony Drive
Quincy, MA 02169
Raynham
675 Paramount Drive
Raynham, MA 02767
Rye
1245 Washington Road
Rye, NH 03870
South Shore
2300 Crown Colony Drive
Quincy, MA 02169
Stoneham
2 Main Street
Stoneham, MA 02180
Waltham
130 Second Avenue
Waltham, MA 02451
Westborough
Four Bellows Road
Westborough, MA 01580
Worcester
338 Plantation Street
Worcester, MA 01605
Show 23 more

281 patient reviews

2020, Unknown Success
NPS
5
NPS
4
Age 35
1 IVF
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. David Ryley] was great, but I only met him once...The rest was executed by the Boston IVF operation...I really like my doctor (Dr. Ryley). But the operation is unorganized and impersonal, and consistently treated my husband like we was just a sperm donor in the process...Did I get pregnant, yes. But every step of the way was painful, impersonal
Scheduling was a challenge [at Boston IVF]...They run so many people through their operation that you best be ready to drop everything when they need to show up or answer the phone. They call you with instructions for the day and if you can't answer they leave vague messages, and it will take multiple calls to try and get them back if you have any questions. They will even call you and say "we need you at X clinic location tomorrow at X time for an ultrasound," and hang up. Again if you have a job, be sure to drop everything whenever they leave you a voicemail. Retrieval was a traumatic experience. They couldn't fgure out how to insert the IV. They made me wait until 4 pm for surgery (I had no schedulings once again). I couldn't have any water since midnight before. My veins had been stabbed daily for the previous 10 days for blood tests. With collapsed veins and no hydration they stuck me 8 times! Each attempt I could feel the vein collapsing with an excruiated sting (the estrogen prescription makes the pain worse).
How was your experience with David Ryley at Boston IVF?
Did I get pregnant, yes. But every step of the way was painful, impersonal, and my husband was treated as the free sperm donor. Dr. Ryley was great, but I only met him once. The rest was executed by the Boston IVF operation. Scheduling was a challenge. IVF is a timely matter. If you have a day job forget it. They run so many people through their operation that you best be ready to drop everything when they need to show up or answer the phone. They call you with instructions for the day and if you can't answer they leave vague messages, and it will take multiple calls to try and get them back if you have any questions. They will even call you and say "we need you at X clinic location tomorrow at X time for an ultrasound," and hang up. Again if you have a job, be sure to drop everything whenever they leave you a voicemail. Retrieval was a traumatic experience. They couldn't fgure out how to insert the IV. They made me wait until 4 pm for surgery (I had no schedulings once again). I couldn't have any water since midnight before. My veins had been stabbed daily for the previous 10 days for blood tests. With collapsed veins and no hydration they stuck me 8 times! Each attempt I could feel the vein collapsing with an excruiated sting (the estrogen prescription makes the pain worse). When I started to cry they told me to "stop crying." Then they say "in reality you could have had water up to 2 hours before, we just don't like to tell people that." Since the transfer I've been trying to get a copy of the results. They said they would email it and haven't. I've been trying for six weeks. I went in today for my first ultrasound to see the fetus. Due to Covid-19, they won't let my husband come with me. (For reference, all other hospitals and clinics in Boston allow 1 visitor by this time). I asked if I can FaceTime or video and they said no it's a "strict policy." I started crying telling them how hard, impersonal, and lonely this experience has been and how hard it is for me to even get documentation of my own medical records. They didn't care - they would barely let me even look at the ultrasound screen myself. When the nurse called me with the results she said "they should be able to let you FaceTime your husband; others have been doing that." To be fair, everyone is polite and I really like my doctor (Dr. Ryley). But the operation is unorganized and impersonal, and consistently treated my husband like we was just a sperm donor in the process.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
It is really hard to have a day job; during the cycle there will be no regard for your time. Boston IVF is an embryo farm. They'll get the job done, but be prepared to be treated like a number.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Did I get pregnant, yes. But every step of the way was painful, impersonal, and my husband was treated as the free sperm donor. Scheduling was a challenge. IVF is a timely matter. If you have a day job forget it. They run so many people through their operation that you best be ready to drop everything when they need to show up or answer the phone. They call you with instructions for the day and if you can't answer they leave vague messages, and it will take multiple calls to try and get them back if you have any questions. They will even call you and say "we need you at X clinic location tomorrow at X time for an ultrasound," and hang up. Again if you have a job, be sure to drop everything whenever they leave you a voicemail. Retrieval was a traumatic experience. They couldn't fgure out how to insert the IV. They made me wait until 4 pm for surgery (I had no schedulings once again). I couldn't have any water since midnight before. My veins had been stabbed daily for the previous 10 days for blood tests. With collapsed veins and no hydration they stuck me 8 times! Each attempt I could feel the vein collapsing with an excruiated sting (the estrogen prescription makes the pain worse). When I started to cry they told me to "stop crying." Then they say "in reality you could have had water up to 2 hours before, we just don't like to tell people that." Since the transfer I've been trying to get a copy of the results. They said they would email it and haven't. I've been trying for six weeks. I went in today for my first ultrasound to see the fetus. Due to Covid-19, they won't let my husband come with me. (For reference, all other hospitals and clinics in Boston allow 1 visitor by this time). I asked if I can FaceTime or video and they said no it's a "strict policy." I started crying telling them how hard, impersonal, and lonely this experience has been and how hard it is for me to even get documentation of my own medical records. They didn't care - they would barely let me even look at the ultrasound screen myself. When the nurse called me with the results she said "they should be able to let you FaceTime your husband; others have been doing that." To be fair, everyone is polite and I really like my doctor (Dr. Ryley). But the operation is unorganized and impersonal, and consistently treated my husband like we was just a sperm donor in the process.
Describe your experience with the nursing staff at Boston IVF.
Overworked. I think as humans they genuinely care but are overworked so that they have to treat people as a number to get through the daily to-do list.
Describe your experience with Boston IVF.
Stregths = experience. Weaknesses = operations and bedside manner. Did I get pregnant, yes. But every step of the way was painful, impersonal, and my husband was treated as the free sperm donor. Scheduling was a challenge. IVF is a timely matter. If you have a day job forget it. They run so many people through their operation that you best be ready to drop everything when they need to show up or answer the phone. They call you with instructions for the day and if you can't answer they leave vague messages, and it will take multiple calls to try and get them back if you have any questions. They will even call you and say "we need you at X clinic location tomorrow at X time for an ultrasound," and hang up. Again if you have a job, be sure to drop everything whenever they leave you a voicemail. Retrieval was a traumatic experience. They couldn't fgure out how to insert the IV. They made me wait until 4 pm for surgery (I had no schedulings once again). I couldn't have any water since midnight before. My veins had been stabbed daily for the previous 10 days for blood tests. With collapsed veins and no hydration they stuck me 8 times! Each attempt I could feel the vein collapsing with an excruiated sting (the estrogen prescription makes the pain worse). When I started to cry they told me to "stop crying." Then they say "in reality you could have had water up to 2 hours before, we just don't like to tell people that." Since the transfer I've been trying to get a copy of the results. They said they would email it and haven't. I've been trying for six weeks. I went in today for my first ultrasound to see the fetus. Due to Covid-19, they won't let my husband come with me. (For reference, all other hospitals and clinics in Boston allow 1 visitor by this time). I asked if I can FaceTime or video and they said no it's a "strict policy." I started crying telling them how hard, impersonal, and lonely this experience has been and how hard it is for me to even get documentation of my own medical records. They didn't care - they would barely let me even look at the ultrasound screen myself. When the nurse called me with the results she said "they should be able to let you FaceTime your husband; others have been doing that." To be fair, everyone is polite and I really like my doctor (Dr. Ryley). But the operation is unorganized and impersonal, and consistently treated my husband like we was just a sperm donor in the process.
Describe the costs associated with your care under David Ryley at Boston IVF.
Very expensive, but insurance covered most.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
Nurses are overworked. Getting the prescriptions was a mess - required me to make multiple phone calls to handhold the communications between Boston IVF and Avella pharmacy. They gave me conflicting information on surgery prep and clinic protocol. Didn't give clear instructions on administering hormones (i.e. what time); I asked very specific questions to get it based on research.
5
Doctor
David Ryley
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
4
Clinic
Boston IVF
Boston
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 36
Anovulation
Diminished Ovarian Reserve
Unexplained
East Asian
Income $200K - $499K
Consultant
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Carla [DiGirolamo] is empathetic and compassionate...she is never rushed, tries to understand the problem, work on the diagnosis, and make sure all treatments/risks are fully explained. While she presents options as a doctor, she also gives a good balance of helping us select options we prefer
Strengths: Boston IVF Waltham and Westborough offices are both great clinics with some wonderful doctors and nurses. They are very organized such that wait times are minimal too. Weaknesses: Yet to begin treatment, so can't say yet
How was your experience with Carla DiGirolamo at Boston IVF?
Dr Carla is empathetic and compassionate. It has been a pleasure working with her as she is never rushed, tries to understand the problem, work on the diagnosis, and make sure all treatments/risks are fully explained. While she presents options as a doctor, she also gives a good balance of helping us select options we prefer (instead of doctors not giving us enough information and expecting patients to decide on their own).
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?
Go for it!
During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?
Dr Carla was patient, empathetic and open to hearing about all previous treatments/alternate treatments as well. She was never rushed, and made sure I and my spouse had all my questions covered. She also made sure to get into as much detail as we'd like to understand treatments. Look forward to the actual treatment and result with her when we get to it!
Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF and their degree of success.
Yet to begin any treatment
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Shelby Sparby)
Shelby has been the most compassionate and helpful through the entire experience
Describe your experience with Boston IVF.
Strengths: Boston IVF Waltham and Westborough offices are both great clinics with some wonderful doctors and nurses. They are very organized such that wait times are minimal too. Weaknesses: Yet to begin treatment, so can't say yet
Describe the costs associated with your care under Carla DiGirolamo at Boston IVF.
Office/outpatient visit $443
Describe Carla DiGirolamo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Yet to begin any treatment
10
Doctor
Carla DiGirolamo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Westborough
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
NPS
10
NPS
10
Age 29 - 30
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Carla DiGirolamo] took time to answer all my questions and was able to explain everything in a way that I understood...She was very open to answering any questions that I had so I made sure to think of as much as I could before hand...She took time to answer all my questions and was able to explain everything in a way that I understood...I have not started treatment yet but she has suggested an unmedicated IUI.
[staff of Boston IVF] Everyone that I have come into contact in person or on the phone has been very kind and patient. They are able to explain any questions that I have had and don't rush through it...Come prepared with any questions you may have. She [Dr. DiGirolamo] was very open to answering any questions that I had so I made sure to think of as much as I could before hand.
How was your experience with Carla DiGirolamo at Boston IVF?
She took time to answer all my questions and was able to explain everything in a way that I understood. She also was not at all judgmental (something I was afraid of going into the first appointment).
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?
Come prepared with any questions you may have. She was very open to answering any questions that I had so I made sure to think of as much as I could before hand.
During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?
She was honest and I did not feel rushed in appointments. She took time to explain everything.
Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF and their degree of success.
I have not started treatment yet but she has suggested an unmedicated IUI.
Describe your experience with the nursing staff at Boston IVF.
The nurses were amazing. The were kind and the woman who took my blood was the best I have ever had. No bruise left which never has happened before.
Describe your experience with Boston IVF.
Everyone that I have come into contact in person or on the phone has been very kind and patient. They are able to explain any questions that I have had and don't rush through it. Everyone seems to really care.
10
Doctor
Carla DiGirolamo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
0
NPS
0
Age 33
2 IUI
1 IVF
Unexplained
European
Doctor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I felt like a number to her [Dr. Luzzo] . I saw her for a year and talked to her four times. I would ask questions and a nurse would try to answer them not the actual doctor. I told her what I wanted to do I’m certain situations. She said that it wasn’t a problem and then didn’t do what she promised...I felt like they were not tailoring a plan to me and when things didn’t go as expected they provided no guidance.
The [Boston IVF] staff I saw on a day to day basis were very sweet and supportive. Unfortunately the ones controlling my treatment completely ignored me and what I wanted to achieve with my treatments. I didn’t feel like a person. I felt like they were not tailoring a plan to me and when things didn’t go as expected they provided no guidance..
How was your experience with Kerri Luzzo at Boston IVF?
I felt like a number to her. I saw her for a year and talked to her four times. I would ask questions and a nurse would try to answer them not the actual doctor. I told her what I wanted to do I’m certain situations. She said that it wasn’t a problem and then didn’t do what she promised.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Go somewhere else
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)
She tried to hang up on me multiple times as I was trying to ask questions. I felt like I was just a box to check off her list. She was rude almost every time I spoke with her
Describe your experience with Boston IVF.
The staff I saw on a day to day basis were very sweet and supportive. Unfortunately the ones controlling my treatment completely ignored me and what I wanted to achieve with my treatments. I didn’t feel like a person. I felt like they were not tailoring a plan to me and when things didn’t go as expected they provided no guidance.
What specific things went wrong at Boston IVF?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
0
Doctor
Kerri Luzzo
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Boston IVF
Providence
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2019, Successful
NPS
10
NPS
10
Age 28 - 36
3 IUI
3 IVF
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Each time we had a negative result she (Dr. Kerri Luzzo) would help dust us off and get us back in the saddle. When I got my first positive pregnancy, she was so excited she called me with the results. When we “graduated” we opted not to know the gender but asked her to surprise us, she made out a card for us to open when we were ready. Although later I lost my pregnancy due to IC ( incompetent Cervix), we got pregnant again and again and she would always tell me to text her or email her and keep her updated. She would contact me on my appointment days wishing me luck and I would share sonogram photos with her and updates. She genuinely cares about her patients. I never had a bad experience with her.
Just like Dr. Luzzo her staff Julie Perry( Dr.Luzzo coordinator), Joanna Leroux, (front desk) Wendy Shaw (nurse) Heidi LaValley( ultrasound tech), Chrystal Norates (phlebotomists) were amazing. They are the best team to work with and when you are there often it’s nice to have such great faces welcoming you in. We have all became like family. Dr Luzzo’s team [at Boston IVF] is incredible. They also kept in touch during my pregnancies and I have made some great friends that I consider very close...The cost of care was expensive. We had changed our insurance company last year but some costs were not always covered. We spent a couple thousand dollars each cycle for medications, some bloodwork (3rd party ), co-payments and meeting our deductible, also our genetic testing was not covered the first time so that cost us $3,700 for the testing of 5-8 day 5 embryos. IVF is not cheap and we have done it multiple times. Luckily, the last time we had the PGS testing done, insurance covered the cost with the recommendation from the doctor.
How was your experience with Kerri Luzzo at Boston IVF?
Nine years ago when I started seeing Dr. Luzzo she was very thorough and helped us to understand everything that we were about to experience. We had started out from the very beginning of time in intercourse to the IUI procedures, to IVF, to IVF with ICSI hatching , to IVF with ICSI , hatching and PGS. It’s been a long journey, and she has been with us through the whole thing. Each time we had a negative result she would help dust us off and get us back in the saddle. When I got my first positive pregnancy, she was so excited she called me with the results. When we “graduated” we opted not to know the gender but asked her to surprise us, she made out a card for us to open when we were ready. Although later I lost my pregnancy due to IC ( incompetent Cervix), we got pregnant again and again and she would always tell me to text her or email her and keep her updated. She would contact me on my appointment days wishing me luck and I would share sonogram photos with her and updates. She genuinely cares about her patients. I never had a bad experience with her.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Don’t give up on her, she will do everything she can to figure it out and help you. Trust her advice and her treatment plan. She’s more than just a RE , she is one of the best.
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
Dr. Luzzo has always been such a huge support to my husband and I during our journey. She has called me from her home to check on me, she also had given me her personal cell phone number to keep her updated after my “graduation” ( when you transfer to OB with pregnancy). Whenever we would come to the office and she would see us she would always make small chitchat and was always smiling and laughing with us. When times were hard, she would check on us and hug us. Dr Luzzo became like family. I completely trust her and I know she has and would do whatever she can to help us become a family. When your going through such a hard challenge like infertility, it’s important that the doctor takes their time with you and is patient. Dr Kerri Luzzo is the best IVF RE and I would never change doctors.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
I don’t remember each treatment strategy however, when we did the IVF process we did the Gonal-F and started our doses low I believe (75) and then gradually higher , by our 3rd retrieval we started high (300) and stayed high approx 2-3 weeks. We also did Menopur and again started at 1 vial then by our 3rd retrieval we started at 2 vials during the 2-3 weeks. Then we would go in for ultrasounds and check on the follicle growth and count and bloodwork for levels of LH and FSH. Slow and steady wins the race! Close to the time of “ triggering “ (ovulation stimulant) I would start on cetrotide (.25MG)for the last week and then when ready to finally “pop” the nurse would call with the time that I would inject the Pregnyl (HCG). Then about 48 hours later I would have the eggs retrieved and ready for testing.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Julie Perry)
Just like Dr. Luzzo her staff Julie Perry( Dr.Luzzo coordinator), Joanna Leroux, (front desk) Wendy Shaw (nurse) Heidi LaValley( ultrasound tech), Chrystal Norates (phlebotomists) were amazing. They are the best team to work with and when you are there often it’s nice to have such great faces welcoming you in. We have all became like family. Dr Luzzo’s team is incredible. They also kept in touch during my pregnancies and I have made some great friends that I consider very close.
Describe your experience with Boston IVF.
As a new patient you might be overwhelmed but they make it as easy as possible for you. The strength of this clinic is that they work as a team and work all together. They are very friendly, thorough and compassionate.
Describe your experience with your monitoring appointments at Boston IVF.
Monitoring appointments would be scheduled for early mornings. There had been times where I was stuck in traffic and running late for my appointment when I would call they would say don’t worry we’ll see you when you get here. One time I did forget about my appointment and they called me to make sure I was ok, and we just rescheduled for the next day. The nice thing about the appts is that they can start very early in the morning so you can still make it to work on time.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
The cost of care was expensive. We had changed our insurance company last year but some costs were not always covered. We spent a couple thousand dollars each cycle for medications, some bloodwork (3rd party ), co-payments and meeting our deductible, also our genetic testing was not covered the first time so that cost us $3,700 for the testing of 5-8 day 5 embryos. IVF is not cheap and we have done it multiple times. Luckily, the last time we had the PGS testing done, insurance covered the cost with the recommendation from the doctor.
Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Because of my age we would only put in one, since it could split and we knew they were checked for chromosomal abnormalities. I trusted her advice and was ok with just the one at a time approach.
10
Doctor
Kerri Luzzo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Providence
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
5
NPS
6
Age 30 - 31
3 IUI
1 IVF
Unexplained
European
East Asian
Ashkenazi Jewish
Income $100K - $199K
Engineer
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Ryley certainly knows what he's doing, so I really trusted him to manage my care. However, it was so hard to get an appointment and when I was with him, I always felt the ticking clock in the background. He would talk so fast and overwhelm me with information, so I never had time to fully process and formulate questions I wanted to ask. As a result, many questions went unanswered, which was very stressful and at times upsetting, especially when things did not go as expected during some of my treatment.
Jess was a fantastic nurse. She was the only person [at Boston IVF] I knew how to contact and would always respond to me in a timely manner with answers to my many questions...is a total factory: you just get on the conveyor belt and go. There's very little personal touch, and no one is going to hold your hand through the process. That said, they have this down to a science and it's very easy to get your monitoring appointments and results, medication shipped to you, etc. It's definitely a trade-off, but I would opt for a smaller clinic next time because the personal touch outweighs the efficiency for me.
How was your experience with David Ryley at Boston IVF?
Dr. Ryley certainly knows what he's doing, so I really trusted him to manage my care. However, it was so hard to get an appointment and when I was with him, I always felt the ticking clock in the background. He would talk so fast and overwhelm me with information, so I never had time to fully process and formulate questions I wanted to ask. As a result, many questions went unanswered, which was very stressful and at times upsetting, especially when things did not go as expected during some of my treatment.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
Do not expect to have your hand held throughout this process. You will get very efficient, high quality care, but he is not there to guide you through it. Be your own advocate and go into each appointment prepared with questions and don't be afraid to take all the time you need with him, even if it feels like he's trying to rush you.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Dr. Ryley was always really great in our human interactions; however, I think Boston IVF on the whole treats its patients like numbers vs. humans. When I had logistical complications during my IVF cycle, there was literally no one I could reach out to who I felt would want to help me. Dr. Ryley is impossible to get an appointment with, so everything takes so much longer than it should. That said, Dr. Ryley was very straightforward with me about our odds and as a result I felt like I could really trust that he wasn't giving us false hope. He was very realistic but also very positive and encouraging. There were just so many times when we felt totally lost and alone in the process and wish we had gone to a smaller clinic for a more human touch.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
My husband and I have unexplained infertility, so we started with 3 medicated IUIs (with Clomid days 3-7) and then moved on to IVF (Gonal-F, Menopur, and Cetrotide). All IUIs were unsuccessful. My IVF round led to only 5 eggs retrieved, 4 fertilized, and 2 made it to day 5 blastocysts. One was transferred and one was frozen for later transfer.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Jessica Young)
Jess was a fantastic nurse. She was the only person I knew how to contact and would always respond to me in a timely manner with answers to my many questions. I really appreciated her patience and organization when it came to managing my care through a very stressful process.
Describe your experience with Boston IVF.
Boston IVF is a total factory: you just get on the conveyor belt and go. There's very little personal touch, and no one is going to hold your hand through the process. That said, they have this down to a science and it's very easy to get your monitoring appointments and results, medication shipped to you, etc. It's definitely a trade-off, but I would opt for a smaller clinic next time because the personal touch outweighs the efficiency for me.
Describe the costs associated with your care under David Ryley at Boston IVF.
My IUI and IVF cycles were fully covered by my insurance, so I only had to pay for medication and appointment co-pays out of pocket. This wound up being maybe $300 for all 3 IUI cycles plus 1 IVF cycle.
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr. Ryley strongly advised we just transfer one embryo given my age.
5
Doctor
David Ryley
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
6
Clinic
Boston IVF
Boston
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Unknown Success
NPS
9
NPS
10
Age 38 - 43
3 IUI
4 IVF
3 Egg Freezing
Diminished Ovarian Reserve
South Asian
Engineer
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Rita Sneeringer] was easy to speak with, gave facts in a kind manner...She is conservative with the medical technology and prefers to "put the eggs through hoops" with lab growth then genetic testing...does not prefer to have Day 3, Day 5 transfers. Prefers genetic screening then frozen transfer. Prefers 2 embryos at most...I felt she brought up donor eggs too early after one unsuccessful cycle
[Boston IVF] Primary care nurse was professional but not compassionate. Made statements that weren't necessary. I had to insist on email to have better communication...all my surgeries were also at the clinic and I felt at ease with the surgical team...Egg freezing cycles = $15,000-17,000. 3 elective frozen egg cycles. Human growth hormone = $3,000.
How was your experience with Rita Sneeringer at Boston IVF?
Dr. Sneeringer is probably one of the best in the industry. She is compassionate, friendly, and genuinely wants to see you succeed. She knows when to also be firm and assert her expertise. She did let me ask about novel protocols, etc. The one issue is she is conservative and plays it safe. I was also using frozen eggs. She insisted on developing the eggs past 5 day blasts and having genetic testing on both fresh and frozen eggs. After several failed cycles I asked for a Day 3 transfer and she agreed to a Day 5 transfer. That helped me conceive. But we used every egg and I have no frozen eggs left. I often wish we had done a Day 5 transfer on earlier cycles. Or we had frozen the one remaining embryo that was left with the frozen egg at Day 5. I may have been able to have one more child?
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF?
Dr. Sneeringer is one of the best fertility specialists. She is genuine and cares. Some people prefer a stronger voice, but she is professional and asserts her medical expertise when necessary. She is conservative with the medical technology and prefers to "put the eggs through hoops" with lab growth then genetic testing. I felt she brought up donor eggs too early after one unsuccessful cycle. But otherwise, every interaction with her was professional and with the highest level of medical attention and care.
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF?
MD was easy to speak with, gave facts in a kind manner. Head nurse had little bedside manner and even made a statement saying that I shouldn't expect good results as I have low ovarian reserve. It was psychologically difficult process and did not need to be exacerbated.
Describe the protocols Rita Sneeringer used in your cycles at Boston IVF and their degree of success.
Cycle 1 - 4 Frozen, Fresh retrieval Cycle 2 - 3 Frozen, Fresh retrieval Cycle 3 - 0 Frozen, Fresh retrieval - Genetic Screening - 1 AA embryo, Frozen transfer Cycle 4 - 7 Frozen, Fresh retrieval - 1 BB embryo and one morula, Day 5 transfer, 1 conception (no genetic screening due to day 5 transfer) Strategies used: 7% chance of frozen eggs working, so best to have fresh cycles with frozen eggs. Always use genetic screening to be safe even with eggs frozen at age 35 and 36.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Meg Kennedy)
Primary care nurse was professional but not compassionate. Made statements that weren't necessary. I had to insist on email to have better communication. Also, I'm in meetings all day, open office, and wireless firewalls for mobile phone issues. The secondary nurse, Bonnie, was much easier to work with, understood how/why I needed to communication using certain means.
Describe your experience with Boston IVF.
I chose a suburban clinic and not a hospital so that I could receive better 1 on 1 attention. It was much more pleasant than going into a clinical setting. I liked that all my surgeries were also at the clinic and I felt at ease with the surgical team. Weakness was easily being able to get to the clinic. Luckily, my physician also worked in a clinic near my home and I was able to get monitoring and blood work there and still make it to work on time.
Describe the costs associated with your care under Rita Sneeringer at Boston IVF.
Egg freezing cycles = $15,000-17,000. 3 elective frozen egg cycles. Human growth hormone = $3,000.
Describe Rita Sneeringer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr. Sneeringer does not prefer to have Day 3, Day 5 transfers. Prefers genetic screening then frozen transfer. Prefers 2 embryos at most. Conservative with number of embryos to be transferred.
What specific things went wrong at Boston IVF?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Boston IVF.
I personally took paper documents to another IVF clinic. An electronic transfer would have been easier. However, that was the only issue. There were never drug Rx mistakes or surgical mistakes.
9
Doctor
Rita Sneeringer
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF
Waltham
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018 - 2019, Unknown Success
NPS
4
NPS
5
Age 34 - 35
2 IVF
Unexplained
Income $100K - $199K
Marketer or PR
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
As a patient I had very limited interactions with Dr. Wright. She did call after a cancelled cycle which I thought was appropriate. I did feel like the info structure as a whole was like an “IVF Farm” one in and one out. I had to be persistent if I felt something didn’t seem right...The best description I can give is that all my conversations with her were very transactional. Only when I pushed back or questioned something were changes made. I had to trust my instincts and question everything to have treatment adapted to me and my situation and not cookie cutter.
The nursing staff [at Boston IVF] were very caring. Some days it took a while to call back; however, I feel that may have been more related to the whole system...Cancelled cycle was - 5,500 included retrieval but no transfer. Medication each cycle was 1,700...Strengths - open every day of the week, numerous locations, nursing staff Weaknesses - big clinic feel, you are a number and must advocate for yourself every step of the way if not you fall on the standard protocol which may not best for your body. It’s overwhelming and they move so fast by the time you are back in your car your head is spinning. Ask then to slow down and explain everything in detail. Ask lots of questions.
How was your experience with Kristen Wright at Boston IVF?
As a patient I had very limited interactions with Dr. Wright. She did call after a cancelled cycle which I thought was appropriate. I did feel like the info structure as a whole was like an “IVF Farm” one in and one out. I had to be persistent if I felt something didn’t seem right. While Dr. Wright has done this hundreds of time it was my first time seeking IVF treatment so you have to advocate yourself.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Ask questions. A lot of questions. If the questions come later call and ask them. Don’t wait - this is your body and your potential child.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
The best description I can give is that all my conversations with her were very transactional. Only when I pushed back or questioned something were changes made. I had to trust my instincts and question everything to have treatment adapted to me and my situation and not cookie cutter.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
2 cycles of an antagonist cycle, Gonal-F 300 iu, menapur 150iu - 225iu, then cetrotide for the last few days. Triggered with 10,000iu of HCG.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Marianne)
The nursing staff were very caring. Some days it took a while to call back; however, I feel that may have been more related to the whole system.
Describe your experience with Boston IVF.
Strengths - open every day of the week, numerous locations, nursing staff Weaknesses - big clinic feel, you are a number and must advocate for yourself every step of the way if not you fall on the standard protocol which may not best for your body. It’s overwhelming and they move so fast by the time you are back in your car your head is spinning. Ask then to slow down and explain everything in detail. Ask lots of questions.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Cancelled cycle was - 5,500 included retrieval but no transfer. Medication each cycle was 1,700
4
Doctor
Kristen Wright
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
Boston IVF
Lexington
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 30
1 IVF
1 Egg Freezing
PCOS
Tubal Blockage
European
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I felt like he [Samuel Pauli] looked into my case individually and didn’t give me a blank diagnosis and treatment....Coming from a doctor with no bedside manner Dr. Pauli is a breathe of fresh air. He has a sense of humar which is needed in this journey...He isn’t in the business’s of making multiples and does what’s best for you to not have a high risk pregnancy....
Friendly phlebotomist and ultrasound techs. Clean and modern office [Boston IVF Lexington]. Always on time for morning blood work and monitoring which I appreciate to get to work on time. Once I showed up to the wrong office and instead of making me leave and travel to another office they handled it like no big deal and fit me right in, I didn’t even have to wait. The awesome nurse knowing I’m self pay suggested I may qualify for a discount I wasn’t aware of. They also gave me med samples from the sample closet to save me a significant amount of money. New policy: sometimes you sign into the portal to look at results but it’s hard to make sense of the hormone levels.
How was your experience with Samuel Pauli at Boston IVF?
Coming from a doctor with no bedside manner Dr. Pauli is a breathe of fresh air. He has a sense of humar which is needed in this journey and comes highly recommended in the online support group I’m in.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
If you’re looking to pick a fertility doctor or make a change go for it!
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
I felt like he looked into my case individually and didn’t give me a blank diagnosis and treatment.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
changing my injections as needed to keep follicles growing while also trying to prevent OHSS.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Brittany )
Goes above and beyond!! She gave me extra samples of meds since I’m self pay, filled out multiple papers for applying for scholarships and always calls in the afternoon with blood work results.
Describe your experience with Boston IVF.
Friendly phlebotomist and ultrasound techs. Clean and modern office. Always on time for morning blood work and monitoring which I appreciate to get to work on time. Once I showed up to the wrong office and instead of making me leave and travel to another office they handled it like no big deal and fit me right in, I didn’t even have to wait. The awesome nurse knowing I’m self pay suggested I may qualify for a discount I wasn’t aware of. They also gave me med samples from the sample closet to save me a significant amount of money. New policy: sometimes you sign into the portal to look at results but it’s hard to make sense of the hormone levels.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
$9,400 for IVF and monitoring plus medication roughly $2,000-$4,000
Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
He isn’t in the business’s of making multiples and does what’s best for you to not have a high risk pregnancy.
10
Doctor
Samuel Pauli
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Boston IVF
Lexington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 36 - 37
1 IVF
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
You will have a wait when seeing Dr. Berger, however this is a positive thing as he does not rush any patient in his office. I appreciate the time he takes to complete a thorough evaluation/consultation which is individualized to the patient. ... I went into this experience knowing little about the IVF process and Dr. Berger put my mind at ease, being patient with answering any questions I had while in his office.
Boston IVF Quincy is easily accessible. The lab-work, ultrasound run right on time in the morning which is wonderful for anyone that needs to get to work. The Quincy lab tech is fabulous and the front desk staff always helpful. ... Monitoring appointments were very convenient they were set up in a window. ... The strengths of the nurses are that they always get back to you same day when you leave a message. The weaknesses are that the nurses are not consistently assigned to your case.
How was your experience with Brian Berger at Boston IVF?
I would highly recommend Dr. Brian Berger. I went into this experience knowing little about the IVF process and Dr. Berger put my mind at ease, being patient with answering any questions I had while in his office. He gave me a course of treatment/plan that he recommended but did not pressure me into it, allowing me to weigh out my options and do my own research which was very important for me since I am a self pay patient.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
You will have a wait when seeing Dr. Berger, however this is a positive thing as he does not rush any patient in his office. I appreciate the time he takes to complete a thorough evaluation/consultation which is individualized to the patient.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Dr. Brian Berger was very thorough at each visit/consultation. We never felt rushed while in his office and truly felt like our medical history was important in creating a plan for success.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
I believe i was on a FSH protocol, slow controlled stimulation, I stimmed for approximately 15 or 16 days, and due to risk for hyperovarian simulation syndrome I triggered with Lupron and had no issues. I had 24 eggs retrieved, 16 fertilized and 11 embryos that made it to blasts/freeze at day 5/6.
Describe your experience with the nursing staff at Boston IVF.
The strengths of the nurses are that they always get back to you same day when you leave a message. The weaknesses are that the nurses are not consistently assigned to your case.
Describe your experience with Boston IVF.
Boston IVF Quincy is easily accessible. The lab-work, ultrasound run right on time in the morning which is wonderful for anyone that needs to get to work. The Quincy lab tech is fabulous and the front desk staff always helpful.
Describe your experience with your monitoring appointments at Boston IVF.
Monitoring appointments were very convenient they were set up in a window.
Describe the costs associated with your care under Brian Berger at Boston IVF.
I am self pay, IVF with medications and frozen transfer with PGS testing roughly 22,000
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
N/A have not had transfer yet
10
Doctor
Brian Berger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Boston IVF
South Shore
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 40 - 41
1 IVF
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Kim Thornton] is very straightforward, and with time being of the essence, that’s what we need! She explains the process very thoroughly and answered all of our questions. Even after our first failed cycle (we didn’t make it to transfer) she quickly sat with us (within 1 day after finding out no transfer) and went through the next course of action! Even went so far as to collaborate with other Drs with in the practice to see if they had similar cases to ours! Overall I’m happy with her and am still holding hope that I’ll have a live birth!
The nursing staff [at Boston IVF] is great! Dawn took the time to sit with us and go through all of the procedure steps and anytime I had a question she was very quick to respond to me...Boston IVF is great in the way that they have offices all over. I mainly go wot a Worcester but have been to Waltham and Lexington for ultrasounds and blood work. They also have in-house acupuncture which is great. Weaknesses, their financial coordinators are VERY quick and only give you information if you ask for it. I found out after my first cycle that self pay clients could apply for a discount (income based) which would have really helped to know before!
How was your experience with Kim L. Thornton at Boston IVF?
I wasn’t sure where to start on the IVF journey. It’s very overwhelming, I filled out an online contact form and received a call from Boston IVF and they paired me with Dr Thornton. Other may not have left the best reviews but I personally think she has been great for us. She is very straightforward, and with time being of the essence, that’s what we need! She explains the process very thoroughly and answered all of our questions. Even after our first failed cycle (we didn’t make it to transfer) she quickly sat with us (within 1 day after finding out no transfer) and went through the next course of action! Even went so far as to collaborate with other Drs with in the practice to see if they had similar cases to ours! Overall I’m happy with her and am still holding hope that I’ll have a live birth!
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF?
If you want someone to give you hugs and kisses, Dr Thornton isn’t the one for you, but if you want an honest approach she definitely won’t sugar coat the process.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF?
I definitely felt with the small Worcester office Dr Thornton knew it was me there To meet with her. She always talked to me not at me which I appreciate.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF and their degree of success.
When I first met with add Thornton I was 39 turning 40, my husband had a failed vasectomy reversal. She initially suggested we go back to the office who did the reversal to see if we could retrieve sperm from him. Once that procedure was complete we moved very quickly. We started with Gonal-F and Menopur and then added Cetrotide. Trigger was done and then egg retrieval. Once retrieval was done I started on Endometrin 3 times a day.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Dawn )
The nursing staff is great! Dawn took the time to sit with us and go through all of the procedure steps and anytime I had a question she was very quick to respond to me.
Describe your experience with Boston IVF.
Boston IVF is great in the way that they have offices all over. I mainly go wot a Worcester but have been to Waltham and Lexington for ultrasounds and blood work. They also have in-house acupuncture which is great. Weaknesses, their financial coordinators are VERY quick and only give you information if you ask for it. I found out after my first cycle that self pay clients could apply for a discount (income based) which would have really helped to know before!
Describe the costs associated with your care under Kim L. Thornton at Boston IVF.
Costs were pretty high! I am self pay meaning insurance doesn’t cover anything for the cycle. All pre blood work was covered but once the cycle started I obtained a loan for $15,000 and paid $1000 out of pocket on top of that. That included medication
9
Doctor
Kim L. Thornton
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
Worcester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
9
Age 41 - 42
2 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
During our initial discussion with Dr. Berger we felt he really listened to us, asked us very detailed questions and follow up questions, and thoroughly went over options and potential treatment plans. He generally just had amazing bedside manner. We’ve done two retrievals (about to do our third), and the follow up meetings with Dr. Berger were lengthy, he went over every single detail of what went wrong and what went right, and gave us plenty of tome to ask all our questions. We never felt rushed during our meetings.
The monitoring appointments [at Boston IVF- South Shore] were fast! I was always done with the ultrasound and blood draw within 20 minutes of arriving at Quincy or Waltham. Also, I live on the Cape, and Boston IVF has an arrangement with a local Ultrasound clinic. I was able to do monitoring Monday-Thursday on the Cape, I had to go to Quincy on Friday’s, and Waltham on Sat & Sun.
How was your experience with Brian Berger at Boston IVF?
Every experience we’ve had with Dr. Berger has strengthened our trust in him. He has great bedside manner, thoroughly explains every step of the process and his reasons behind his decisions for our treatment. He also doesn’t sugarcoat anything, which is appreciated.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Do as much research as possible and learn the lingo. There is a lot of new information, it can be overwhelming to try and follow a conversation at first. Be your own advocate and always bring a list of questions.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
During our initial discussion with Dr. Berger we felt he really listened to us, asked us very detailed questions and follow up questions, and thoroughly went over options and potential treatment plans. He generally just had amazing bedside manner. We’ve done two retrievals (about to do our third), and the follow up meetings with Dr. Berger were lengthy, he went over every single detail of what went wrong and what went right, and gave us plenty of tome to ask all our questions. We never felt rushed during our meetings.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
I did not do Birth Control priming, instead I was put on Estrogen pills twice a day for 10 days before my period. On day 2 of my cycle I started Gonal-F and Low Dose HCG. My first cycle started with 325 of Gonal-F and 20 of Low Dose HCG, Cetrotide was added around day 9 to slow the growth of the leading follicles. I stimmed for 13 days total. They retrieved 19 follicles, 15 were mature, 6 fertilized, 2 made it to day 5 and one was transferred. The other embryo stopped growing later on day 5. I didn’t get pregnant from this round. Round 2 used the same medications, but upped the dosages to get larger follicles. My starting doses were 450 of Gonal-F and 40 of Low Dose HCG.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Meghan)
Meghan was our primary nurse and Stephanie was our nurse about 30% of the time. They both were great. The office has a policy to return all phone calls if they are left before 4pm, and I loved that.
Describe your experience with Boston IVF.
The only negative I have with Boston IVF is the lack of direct communication with Dr Berger. We have done 2 IVF cycles and have only talked with Dr. Berger 3 times. All other appointments and communication have been with Ultrasound techs or the nursing team. This hasn’t actually been a problem for us, everyone has been great to work with, but it could be a big negative for some patients.
Describe your experience with your monitoring appointments at Boston IVF.
The monitoring appointments were fast! I was always done with the ultrasound and blood draw within 20 minutes of arriving at Quincy or Waltham. Also, I live on the Cape, and Boston IVF has an arrangement with a local Ultrasound clinic. I was able to do monitoring Monday-Thursday on the Cape, I had to go to Quincy on Friday’s, and Waltham on Sat & Sun.
Describe the costs associated with your care under Brian Berger at Boston IVF.
I live in Massachusetts and my insurance covers IVF coverage. So I only had to meet my yearly $2000 deductible, and pay $50 copays for office visits with the Dr. My prescription copays added up to about $300 per cycle. We are electing to do PGS testing on the embryos, costing $3700 for 8 embryos.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr. Berger strongly recommend we only transfer one embryo and we agreed.
8
Doctor
Brian Berger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
South Shore
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 36
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I feel that she [Dr. Luzzo] is very polite and kind. I also feel like this whole industry is in it for money....We had discussed if we could possibly get supplemental insurance but she told my husband and I we don’t have 6 months to wait due to my egg quality/quantity.... I also felt a little rushed in the office going over our diagnostic results. Overall I do like her and she is kind...she busted I get genetically tested for fragile X and the whole genetic testing panel along with my husband. Then from there I will begin medication for egg retrieval depending on payments.
Awesome secretary. Very pleasant to talk to in person and via phone. [Boston IVF] Has never been hard to get an appointment. Everyone is very friendly and helpful. The phlebotomist does an outstanding job taking blood- probably the best I’ve had. She is very sweet. The finical advisor is very helpful and has been working to try to fight our insurance company to pay for IVF. Even though they won’t she hasn’t given up. I don’t have anything bad to say about the clinic itself.
How was your experience with Kerri Luzzo at Boston IVF?
I feel that she is very polite and kind. I also feel like this whole industry is in it for money. So I have a hard time separating myself from this. Our insurance covers absolutely nothing for IVF. We had discussed if we could possibly get supplemental insurance but she told my husband and I we don’t have 6 months to wait due to my egg quality/quantity. So where do we come up with all this money?! I’m sure she’s correct but is she just saying this for the money too. I also felt a little rushed in the office going over our diagnostic results. Overall I do like her and she is kind. Just bitter in general over this whole process and not being able to afford it.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Come prepared with any questions you may have.
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
The whole team that works with Dr.Luzzo is very kind and friendly. I feel like the staff is more personable than the Dr.Luzzo even though she is very nice.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
I have yet gone for egg retrieval trying to figure out where the money is coming from. She busted I get genetically tested for fragile X and the whole genetic testing panel along with my husband. Then from there I will begin medication for egg retrieval depending on payments.
Describe your experience with the nursing staff at Boston IVF.
Nursing staffs been great and very compassionate. Only had one nurse via phone tell me I could have been having multiple miscarriages because I breast fed my child once every 24 hours. Which was no accurate at all and she should have never said that. Otherwise everyone has been pleasant and calls me back the same day with any questions or concerns I have.
Describe your experience with Boston IVF.
Awesome secretary. Very pleasant to talk to in person and via phone. Has never been hard to get an appointment. Everyone is very friendly and helpful. The phlebotomist does an outstanding job taking blood- probably the best I’ve had. She is very sweet. The finical advisor is very helpful and has been working to try to fight our insurance company to pay for IVF. Even though they won’t she hasn’t given up. I don’t have anything bad to say about the clinic itself. Oh wait besides the parking lot haha -the spaces are so tiny it can be difficult to park or back up.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Egg retrieval $12,000 PGS testing 3/4 eggs $3,800.medications thousands. and transfer $7-$8 thousand and the dethawing of embryo after pgs testing $1,000-$1,200. If need another egg retrieval it would be $12,000 again. So one round of IVF with fertilized egg and pgs testing $25,000. If needing more than one egg retrieval add $13,000 more into that.
What specific things went wrong at Boston IVF?
  • Failed to order appropriate test
Describe the specific things that went wrong at Boston IVF.
Went to redo my FSH and AMH levels and they forgot to order my AMH levels so I had to go back the next day. Which is a 45 minute drive for me.
9
Doctor
Kerri Luzzo
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
North Dartmouth
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
9
NPS
8
Age 31 - 34
2 IVF
Male Factor
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Neutral
Successful
We had a great experience with Dr Brian Berger. After our first cycle was not successful in a couple of ways, he adjusted our treatment for the second cycle. That second cycle gave us our baby girl. We are going back to him for a sibling cycle. The biggest roadblock right now is trying to get his time to write us letters of appeal for insurance (which may not be a fault of his but supporting staff not helping to get it in queue).
I had a mixed experience with the nurses [BostonIVF]. One nurse I felt would rush me through everything from paperwork to questions to talking me through progress throughout the cycle. I do not recall her name. While other nurses were so very nurturing and wouldn't mind if I called for updates to make me feel better. I think there is an opportunity for the staff to be more patient / customer focused. The office is so busy and has become so popular
How was your experience with Brian Berger at Boston IVF?
We had a great experience with Dr Brian Berger. After our first cycle was not successful in a couple of ways, he adjusted our treatment for the second cycle. That second cycle gave us our baby girl. We are going back to him for a sibling cycle. The biggest roadblock right now is trying to get his time to write us letters of appeal for insurance (which may not be a fault of his but supporting staff not helping to get it in queue).
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Make sure to ask any and all questions. Read up and be knowledgeable so you can advocate for yourself. This is with him or any other doctor!
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Dr. Brian Berger took the time to speak to us about our case. He took the time to understand who we are as individuals and as a couple. He took the time to learn our story.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
My first cycle was included estrace, crinone, follistim, low hcg, cetrotide and ovridel. It yielded 17 eggs, 5 matured, 2 fertilized, 1 became a day 3 embryo transfer. This ended in a chemical pregnancy. Round 2 had the same drugs except we did a step-down protcol in order to yield more mature eggs. Round 2 resulted in 16 eggs, 10 mature, 2 fertilized, 1 day 3 embryo. This resulted in a healthy baby girl!
Describe your experience with the nursing staff at Boston IVF.
I had a mixed experience with the nurses. One nurse I felt would rush me through everything from paperwork to questions to talking me through progress throughout the cycle. I do not recall her name. While other nurses were so very nurturing and wouldn't mind if I called for updates to make me feel better. I think there is an opportunity for the staff to be more patient / customer focused. The office is so busy and has become so popular that they sometimes forget.
Describe your experience with Boston IVF.
Strengths = results, statistics (top clinic in the area) Weaknesses = putting patients first, not nurturing as should be, communication is terrible, really hard to get a hold of sometimes, constant phone tag, takes forever to get an appointment with a doctor and sometimes it is only over the phone and not in person.
Describe the costs associated with your care under Brian Berger at Boston IVF.
Our health insurance had lifetime maxes. We were able to cover treatment, minus deductibles, but had out of pocket expenses for medication. I'd say out of pocket a cycle typically costs $20K, that is with ICSI.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr Brian Berger was open to multiple embryo transfer, as he understands why patients would want to go that route. He just wanted to ensure his patients understood risks and to make sure they were comfortable with the outcomes that could occur.
What specific things went wrong at Boston IVF?
  • Lost paperwork
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
I'm currently trying to get Dr Brian Berger to write appeal letters for both my and my husband's employer health insurance. It's taken over a month of asking and I still do not have an answer of when he can provide them to us.
9
Doctor
Brian Berger
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Boston IVF
South Shore
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 37
2 Embryo Freezing (cancer)
Cancer
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Ryley] was great to work with, very thorough and very honest. He tried to make a little too much small talk for my husband's liking, but I found him very calming and very professional. When our first round of eggs from our egg retrieval turned out to be abnormal he was very sympathetic, he asked if we wanted to move on and didn't pressure us to do another round of IVF and egg retrieval. He did explain what they would do differently to help us get a better outcome.
I was diagnosed with cancer and told to speak to someone at Boston IVF to help preserve my fertility and give my husband and me the best chance to have a baby after treatment. Dr Ryley's office fit me in so quickly and were so helpful in this process....It's a very big operation with multiple offices, which is great because you can go to the one closest to your home for early morning ultrasounds, but if you need a weekend appointment you can only go to one specific clinic in Waltham, MA.
How was your experience with David Ryley at Boston IVF?
He was great to work with, very thorough and very honest. He tried to make a little too much small talk for my husband's liking, but I found him very calming and very professional. When our first round of eggs from our egg retrieval turned out to be abnormal he was very sympathetic, he asked if we wanted to move on and didn't pressure us to do another round of IVF and egg retrieval. He did explain what they would do differently to help us get a better outcome.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
I would tell a prospective patient that he will give you a lot of information. Lots of statistics, probabilities, timelines etc.. If you're not someone who likes a lot of data it can be overwhelming, but its also important to know what the process looks like and what the chances are.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
I was diagnosed with cancer and told to speak to someone at Boston IVF to help preserve my fertility and give my husband and me the best chance to have a baby after treatment. Dr Ryley's office fit me in so quickly and were so helpful in this process. Within a few weeks we were applying to oncofertility programs to receive reduced cost medications and undergoing IVF. After our first round of egg retrieval all of our eggs were abnormal, and Dr. Ryley was so nice and comforting about it. It made em feel like he cared about our journey as people and not just numbers and success for Boston IVF.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Heidi Atherton)
Heidi was an amazing nurse to work with. So generous with her time and always available for questions. I cam to the office on the first day of shots and she sat with me while we went over the steps and as I mimed multiple times how to go through the process. she also made herself available to FaceTime with me that evening so she could watch what I was doing and offer assistance and answer questions. She seemed to put in a lot of time working with me to find oncofertility programs that would allow us to receive free or reduced cost medications.
Describe your experience with Boston IVF.
It's a very big operation with multiple offices, which is great because you can go to the one closest to your home for early morning ultrasounds, but if you need a weekend appointment you can only go to one specific clinic in Waltham, MA. And with the main office being in Boston parking can get really expensive, it costs $4-$7 to park at one location, and if they're running behind it can be even more. Though every office has a coffee machine - a small perk so you can spend your morning coffee money on parking and get free coffee in the office. Because of my cancer diagnosis they worked really hard to get me in quickly so that we could start right away, I believe I called on a Friday and saw the doctor the next Wednesday.
Describe the costs associated with your care under David Ryley at Boston IVF.
Because of my cancer diagnosis a lot of our treatment was covered by insurance or medication grants. Most of our routine payments were copays, or partially covered by insurance. We did opt for two items not covered by insurance: the ICSI procedure (Intracytoplasmic Sperm Injection -$2,500) and the PGTA (preimplantation genetic testing for aneuploidy - approximately $3,900 - final price dependent on the number of eggs retrieved).
9
Doctor
David Ryley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
9
Age 36 - 37
4 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
European
Marketer or PR
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I see Dr. Berger as a remote patient--he is in Boston and I live in NY. I went to him for a second opinion after positive referrals, and liked him so much we stayed with his office despite the difficulty of added coordination being in separate cities....I have a very low AMH and low medication response. The most recent cycle and the one that yielded the most success (12 eggs, 6 mature, 4 fertilized, 3 PGS normal, 2 transferred thus far, 0 implanted), consisted of: estrogen patch priming protocol, stim Gonal F
Boston IVF is a very well-run facility. They are flexible with remote patients, helping to coordinate outside monitoring, etc. The staff is compassionate and helpful. Like any large clinic you will be seen by a number of different doctors for retrieval and transfer if doing IVF....The nursing team was very responsive and kind. There are a few different nurses working with Dr. Berger and I can usually get the answers I'm seeking. They also allow email communication, which is extremely helpful
How was your experience with Brian Berger at Boston IVF?
I see Dr. Berger as a remote patient--he is in Boston and I live in NY. I went to him for a second opinion after positive referrals, and liked him so much we stayed with his office despite the difficulty of added coordination being in separate cities. We have not had success yet, but we have had more positive progress than we had at Weill Cornell, and better understand the course of treatment and possibilities for us. He is more willing to change protocols than my previous doctor, trying for the optimal response given my low AMH.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Ask about changes in protocols if you are unsatisfied--he is very willing to discuss.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Dr. Berger is very patient and considerate. He is empathetic. While most of our calls open with him saying I wish we were discussing better news, it feels genuine each time. You can tell he is very committed to his patients.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
I have a very low AMH and low medication response. The most recent cycle and the one that yielded the most success (12 eggs, 6 mature, 4 fertilized, 3 PGS normal, 2 transferred thus far, 0 implanted), consisted of: estrogen patch priming protocol, stim Gonal F (600 for 6 days, 450 2 days, 375 2 days), 50 low dose HCG (10 days), cetrotide (4 days).
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Meghan)
The nursing team was very responsive and kind. There are a few different nurses working with Dr. Berger and I can usually get the answers I'm seeking. They also allow email communication, which is extremely helpful especially when traveling and unable to call during working hours. During active treatment cycles, there seems to be a trend in the time of callbacks with "news" - early calls are positive calls, the bad news comes late in the day. That may not be the case, but it usually pans out.
Describe your experience with Boston IVF.
Boston IVF is a very well-run facility. They are flexible with remote patients, helping to coordinate outside monitoring, etc. The staff is compassionate and helpful. Like any large clinic you will be seen by a number of different doctors for retrieval and transfer if doing IVF. Some have greater success than others when doing retrieval (as is likely common with all procedures). Comparatively, being at Weill Cornell in NYC for 3 years prior where I felt very much like a number vs a patient, and had a hard time communicating with my doctor, Boston IVF was welcome change and despite not having any success yet still feels like a step in a more positive direction.
Describe your experience with your monitoring appointments at Boston IVF.
I was seen for monitoring at a clinic in NYC, Columbia Fertility.
Describe the costs associated with your care under Brian Berger at Boston IVF.
IVF Egg Retrieval/Freeze/ PGS= $7,750 + $3,900 (freeze) then $4,000 for future transfer (plus meds) Donor Egg is $12,000 plus medication and donor agency fee’s if you are using an agency ($7K to 15k could be more)
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I don't think we spent enough time on the pros/cons of single vs multiple. The thinking initially was that because they were PGS normal, implantation was more likely, so if transferring 2 you should really want twins.
9
Doctor
Brian Berger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
Boston
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 8 Eggs Frozen
NPS
1
NPS
8
Age 38
1 Egg Freezing
2nd of 2 Docs
Doesn't Recommend
Neutral
Success w/ Doc Not sure
He [Dr. Ryley] was decent to me pre-opp but post-off was a bit rushed and rude. When I asked if he was going to freeze any immature eggs, rather than just say yes, he irratablity stated "You didn't go over that with your doctor?" He hadn't remembered our pre-surgery discussion either. Didn't seem to care. When I asked a simple question about how many mature follicles I ended up having going in, he dismissed me and said he didn't count them.
[Boston IVF] Locations are everywhere so it can be convenient. However, the only location open on the weekends is in Waltham, so if you need to go on a weekend, you have to drive there. Has a bit of a factory feel to it, but I was satisfied. Loved the option for acupuncture. All of the women I interacted with were great...The nurses at Boston IVF are excellent...you cannot control the doctor that does your retrieval, only the one that makes your plan. Overall happy with Boston IVF, just not the retreival experience.
How was your experience with David Ryley at Boston IVF?
As stated, I don't question his ability in the OR or necessarily his medical decisions. But his bedside manner (poor) makes a huge difference in patient satisfaction. I would not want him doing an egg retrieval on me again.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
I'm not his patient, he just did my retrieval. I won't have to see him again.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Overheard him being rude to a young woman near me who had eggs retrieved. Spoke to the nurse near her and said "I already told her." The patient (post-opp) who had not been addressed by name had to state that if he had told her, then she had forgotten. It seems reasonable to have to ask for this info twice (and get an answer kindly delivered) if you are coming out anesthesia. He was decent to me pre-opp but post-off was a bit rushed and rude. When I asked if he was going to freeze any immature eggs, rather than just say yes, he irratablity stated "You didn't go over that with your doctor?" He hadn't remembered our pre-surgery discussion either. Didn't seem to care. When I asked a simple question about how many mature follicles I ended up having going in, he dismissed me and said he didn't count them. I was told several times all of my eggs would be frozen right away - then later that day was told only some of them were frozen. The nurses at Boston IVF are excellent and I like my actuall doctor...but the man who did my retrieval needs a little more patience and improved bedside manner. The way you are spoken to during and after surgery can make all of the difference in the world. Unforuntaly, at Boston IVF, you cannot control the doctor that does your retrieval, only the one that makes your plan. Overall happy with Boston IVF, just not the retreival experience.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
n/a
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Primary Nurse )
The nurse I had a day of egg retrieval was phenomenal. She wasn't super knowledgeable about the egg freezing process but did her job as a surgical nurse very well. She was very kind. Very patient. I highly recommend Darlene (although the surgical nurse isn't something you can control). My doctor who coordinated care had a nurse who also always called me back the same day I left a voicemail. Brynna. My only wish is that were were able to communicate throgh messaging as well.
Describe your experience with Boston IVF.
Locations are everywhere so it can be convenient. However, the only location open on the weekends is in Waltham, so if you need to go on a weekend, you have to drive there. Has a bit of a factory feel to it, but I was satisfied. Loved the option for acupuncture. All of the women I interacted with were great.
Describe the costs associated with your care under David Ryley at Boston IVF.
Again, I'm not his patient. He just did the retrieval. Costs were about $12K
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
n/a
What specific things went wrong at Boston IVF?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
Most of the clinical was wonderful. No one called me back about my genetic testing results for a very long time, so I had to call and find out. Overall it was a fine experience. I just didn't like the Dr. who did my retrieval and how you can have no control whatsoever who the Dr. who does your retrieval will be. It also takes a long time to get a follow up after retrieval to go over results (a couple weeks or so)
1
Doctor
David Ryley
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
1 of 5
8
Clinic
Boston IVF
Waltham
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 40
3 IVF
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I started ivf at 40, at no point has Dr Murphy ever made me feel like having a baby is an unattainable goal for me. She is smart, well respected and one of the most genuine and compassionate docs I have ever had. I couldn’t imagine going through this with any other doc by my side...My biggest issue is a lack of mature eggs. Dr Murphy switched up my trigger to a double after my first retrieval only resulted in 2 mature eggs despite having 10 measurable follicles. The double (lupron and HCG) have definitely improved my outcomes.
Amy [nurse at Boston IVF] has been wonderful. I always feel like I’m talking to an extension of Dr Murphy when I talk to her. She returns my calls quickly and always has an answer ready for any of my questions...Many people say Boston IVF is like a “factory.” My experience has been the total opposite. I feel so well cared for. Even when I had my miscarriage, I had already been released to an OB but asked if BIVF would do my follow up care and they didn’t hesitate to take me back as a patient immediately despite that not being standard operating procedure. I will never regret my decision to go to this clinic!
How was your experience with Lauren Murphy at Boston IVF?
Dr Murphy is by far one of my favorite doctors. She is compassionate, honest and truly cares about her patients. Every nurse I have seen at varying clinic locations comments on her incredible bedside manner. I started ivf at 40, at no point has Dr Murphy ever made me feel like having a baby is an unattainable goal for me. She is smart, well respected and one of the most genuine and compassionate docs I have ever had. I couldn’t imagine going through this with any other doc by my side.
What's one piece of advice would you give a prospective patient of Lauren Murphy at Boston IVF?
She is only in the South Shore office one day a week so appointments can be hard but I have found her main office in Brookline to not be a challenge at all!
During treatment, were you treated like a number or a human with Lauren Murphy at Boston IVF?
Dr. Murphy truly cares about her patients. She has celebrated our successes and grieved our failures right along with us.
Describe the protocols Lauren Murphy used in your cycles at Boston IVF and their degree of success.
I have been using Menopur, Gonal and Cetrotide. My biggest issue is a lack of mature eggs. Dr Murphy switched up my trigger to a double after my first retrieval only resulted in 2 mature eggs despite having 10 measurable follicles. The double (lupron and HCG) have definitely improved my outcomes.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Amy M)
Amy has been wonderful. I always feel like I’m talking to an extension of Dr Murphy when I talk to her. She returns my calls quickly and always has an answer ready for any of my questions.
Describe your experience with Boston IVF.
Many people say Boston IVF is like a “factory.” My experience has been the total opposite. I feel so well cared for. Even when I had my miscarriage, I had already been released to an OB but asked if BIVF would do my follow up care and they didn’t hesitate to take me back as a patient immediately despite that not being standard operating procedure. I will never regret my decision to go to this clinic!
Describe the costs associated with your care under Lauren Murphy at Boston IVF.
I have been very fortunate to have good insurance. Just wish I could afford PGS!
10
Doctor
Lauren Murphy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
South Shore
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
9
NPS
9
Age 34
Male Factor
European
Ashkenazi Jewish
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Pauli was clear, direct and provided us with information that we needed to plan our treatment. Dr. Pauli presented treatment in a clear and straightforward way and was pragmatic about the course of treatment. Dr. Pauli laid out the process clearly and gave us some options. He was open to our preferences and laid out benefits and drawbacks to all potential courses...will take time, but he is also efficient and sees a lot of people. I did not get the feeling he was trying to move us along, but I came with a lot of information already, and my husband wanted to get his head around the process more. He got flustered and didn't remember some questions he had previously. Don't be discouraged that he is not initially the warmest doctor. He was pretty flat, but he is clear, direct and thorough, which at this point I value more than warmth.
Grace [nurse at Boston IVF] greeted us by name and was so kind. She met with us after and seemed willing to go the extra step to get us information we had requested around financing and potential for remote monitoring at an office closer to us, as we are self pay. She explained next steps to us, and was supportive and patient with all of our questions...We have been quoted: 8,450 IVF...The office we were seen at is a transitional space for the clinic. It was an older space within a hospital that has nice ambiance. I initially questioned whether or not we were in the right place because the suite is shared with another service within the hospital. We waited for awhile to be seen and then to meet with the nurse. Everyone was kind, but it does not seem that any department has an idea about the workings of other aspects of the operation. That makes some sense, but was confusing when we had questions about billing as a self-pay client. Everyone is knowledgeable in their area though, and it is easy to find the person you need.
How was your experience with Samuel Pauli at Boston IVF?
Dr. Pauli was clear, direct and provided us with information that we needed to plan our treatment. Dr. Pauli presented treatment in a clear and straightforward way and was pragmatic about the course of treatment. Dr. Pauli laid out the process clearly and gave us some options. He was open to our preferences and laid out benefits and drawbacks to all potential courses.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
Come to your appointment prepared with any questions. Dr. Pauli will take time, but he is also efficient and sees a lot of people. I did not get the feeling he was trying to move us along, but I came with a lot of information already, and my husband wanted to get his head around the process more. He got flustered and didn't remember some questions he had previously. Don't be discouraged that he is not initially the warmest doctor. He was pretty flat, but he is clear, direct and thorough, which at this point I value more than warmth.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
Dr. Pauli took time to meet with us and review the specific of our case. He asked a lot of questions and made recommendations based on our preferences and his experience. He did not rush us through and left room for any questions. He was patient and considerate. He was not overly friendly or warm, but delivered information clearly and thoroughly.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
Dr. Pauli mentioned that some of my levels are in the borderline range, and he might aim for a more aggressive protocol for stimulation. I am not yet sure what this means i terms of medication dosages.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Grace)
Grace greeted us by name and was so kind. She met with us after and seemed willing to go the extra step to get us information we had requested around financing and potential for remote monitoring at an office closer to us, as we are self pay. She explained next steps to us, and was supportive and patient with all of our questions.
Describe your experience with Boston IVF.
The office we were seen at is a transitional space for the clinic. It was an older space within a hospital that has nice ambiance. I initially questioned whether or not we were in the right place because the suite is shared with another service within the hospital. We waited for awhile to be seen and then to meet with the nurse. Everyone was kind, but it does not seem that any department has an idea about the workings of other aspects of the operation. That makes some sense, but was confusing when we had questions about billing as a self-pay client. Everyone is knowledgeable in their area though, and it is easy to find the person you need.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
We have been quoted: 8,450 IVF 4400 Frozen transfer 3700 Pre-implantation genetic testing 1200 ISCI upward of 5k meds
Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Dr. Pauli was cautiously open to multiple embryo transfer when my husband asked, but standard us eSet and he saw no reason to deviate given our health history and age. He would potentially consider based on quality of embryos.
9
Doctor
Samuel Pauli
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
Boston IVF
Gloucester
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
2
NPS
0
Age 31 - 32
4 IUI
1 IVF
Unexplained
European
Nurse or HC Services
2nd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I liked [Dr. David Ryley] but hated BostonIVF and because of a lot of errors. Each time Dr Ryley apologized for theses errors and told me that he couldn’t be with me each step of the way because of patient volume. He is a nice person but he is practicing in the wrong place... had a great bedside manner but BostonIVF is a large organization that doesn’t make patient individual care a priority. You see so many doctors and PAs that aren’t your direct care provider and it makes the process extremely hard and stressful to manage.
we found out they [Boston IVF] accidentally billed the wrong insurance and are refusing to take ownership and are trying to charge us over $15,000 for IVF and transfer when I had 2 insurances!!!! They do not document well and each department makes mistakes they cover up!...They do not internally communicate well and documentation is a problem...We had an early miscarriage and when we went for follow up, they found they had “lost” the other embryo in thaw. I was shocked and so upset they didn’t tell me and took the opportunity to discuss what we should have done during transfer.
How was your experience with David Ryley at Boston IVF?
I liked Dr Ryley but hated BostonIVF and because of a lot of errors. Each time Dr Ryley apologized for theses errors and told me that he couldn’t be with me each step of the way because of patient volume. He is a nice person but he is practicing in the wrong place.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
PLEASE PLEASE PLEASE do research and when things feel wrong or you think things are being handled poorly speak up. I felt I gave them so many times to mend relationships because of errors and felt like I had to stay with the practice but I was wrong! No one knows you like you do and you have to put yourself first! Leave and find a different practice if things aren’t right!!!
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Dr Ryley had a great bedside manner but BostonIVF is a large organization that doesn’t make patient individual care a priority. You see so many doctors and PAs that aren’t your direct care provider and it makes the process extremely hard and stressful to manage.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Heidi)
Heidi up front didn’t like me because I was a nurse and had very specific questions. I felt she would speak to me very poorly, not return my calls at times or call me right before leaving so if I missed her call I wouldn’t speak to her.
Describe your experience with Boston IVF.
They appeared from the outside that they were this amazing world class facility and I went to them because I thought I would be cared for. They do not internally communicate well and documentation is a problem.
What specific things went wrong at Boston IVF?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Boston IVF.
There were multiple small errors that occurred during my time at BostonIVF but always seemed to catch them before being a problem myself. We did a FET has 2 PGS embryos. We were told on the day of transfer everything was perfect. We had struggled to develop a thick lining but my doctor stated because we would do a single transfer we could go ahead. We placed our embryo and knew we had one left frozen. We had an early miscarriage and when we went for follow up, they found they had “lost” the other embryo in thaw. I was shocked and so upset they didn’t tell me and took the opportunity to discuss what we should have done during transfer. They also couldn’t give me specifics about what happened that day and had no documentation. We left the practice after that. Then we found out they accidentally billed the wrong insurance and are refusing to take ownership and are trying to charge us over $15,000 for IVF and transfer when I had 2 insurances!!!! They do not document well and each department makes mistakes they cover up!
2
Doctor
David Ryley
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
Boston IVF
Boston
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018 - 2019, Successful
NPS
7
NPS
8
Age 30 - 31
3 IUI
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Successful
[Dr. Luzzo was] Somewhat clinical in demeanor but very competent and trustworthy. She listened to my questions and took my feedback into consideration when planning treatment. We did not see her very often, though - just the initial consultation, and right before our IVF cycle...Antagonist protocol using gonal f, menopur, and cetrotide. Stimmed for 10 days. Retrieval of 35 eggs - 31 mature, 20 fertilized with ICSI, 10 embryos frozen, 1 fresh embryo transferred, resulting in a singleton pregnancy.
Strengths [at Boston IVF] - Very large - lots of patients, practitioners, data and coordinated use of evidence based practices. Sometimes can feel like a factory, but a successful one that will give you a baby at the end. Weaknesses - All major procedures have to take place in Waltham, MA which was a 2-3 hour trip for us. All communication seems to take place via telephone which can be frustrating to manage while at work.
How was your experience with Kerri Luzzo at Boston IVF?
Somewhat clinical in demeanor but very competent and trustworthy. She listened to my questions and took my feedback into consideration when planning treatment. We did not see her very often, though - just the initial consultation, and right before our IVF cycle.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Prepare any questions that you have ahead of time.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
Antagonist protocol using gonal f, menopur, and cetrotide. Stimmed for 10 days. Retrieval of 35 eggs - 31 mature, 20 fertilized with ICSI, 10 embryos frozen, 1 fresh embryo transferred, resulting in a singleton pregnancy.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)
Always returned my calls with the information I needed, once I was in treatment. When not in an active treatment cycle, I did feel as though I was a lower priority (which makes sense) and had to follow up multiple times on some things.
Describe your experience with Boston IVF.
Strengths - Very large - lots of patients, practitioners, data and coordinated use of evidence based practices. Sometimes can feel like a factory, but a successful one that will give you a baby at the end. Weaknesses - All major procedures have to take place in Waltham, MA which was a 2-3 hour trip for us. All communication seems to take place via telephone which can be frustrating to manage while at work.
Describe your experience with your monitoring appointments at Boston IVF.
With the exception of a few long back-ups, I was usually able to get in and out within 30 minutes early in the morning before work.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Unsure - billed directly to insurance.
Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Single embryo transfer seems to be the policy unless there is a compelling reason otherwise. We were educated (and dissuaded) on multiple embryo transfer.
7
Doctor
Kerri Luzzo
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Boston IVF
Providence
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
7
NPS
7
Age 30
Endometriosis
Recurrent Pregnancy Loss
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Luzzo is very straightforward. She doesn’t push one treatment over the other but rather gives pros and cons for each and lets the patient make the decisions. ... She is very business-like in her explanations. ... Not very warm and fuzzy but she knows her stuff. ... Very neutral with her opinions. ... We have done 3 rounds of IUI. First round we went in for baseline ultrasound and labs on cycle day 3.
My biggest concerns for this clinic [Boston IVF] is the billing/insurance department. ... she never even submitted my the authorization request to my insurance. I called Every day that week and it wasn’t submitted until Thursday. ... I was Unable to start ivf like planned. ... we now have to spend close to a $1000 to freeze sperm. This could have been completely avoided if this women did her job.
How was your experience with Kerri Luzzo at Boston IVF?
Dr. Luzzo is very straightforward. She doesn’t push one treatment over the other but rather gives pros and cons for each and lets the patient make the decisions. Not very warm and fuzzy but she knows her stuff.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Ask lots of questions. Advocate for yourself.
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
She is very business-like in her explanations. Very neutral with her opinions.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
We have done 3 rounds of IUI. First round we went in for baseline ultrasound and labs on cycle day 3. For the call that afternoon to start 50mg of clomid every night for 5 nights. Cycle day 10 went in for monitoring and labs. Nurse called later that day and informed me of follicle sizes and scheduled another monitoring appointment the next morning. Had more monitoring and the nurse called again later that night to clear ya to trigger with Ovidrel. We only had one mature follicle. Our IUI was scheduled 36 hours after that. 2 days after IUI I started on progesterone suppositories twice a day. This cycle failed. Second cycle was the same as the first except they increased the clomid to 100mg instead. One mature follicle again, progesterone twice a day after IUI and another failed cycle. This cycle we started Gonal-F injections 75iu at night from cycle day 3-9 in hopes to mature more eggs. Monitoring from cycle day 7-10 and then got the clear to trigger on cycle day 10 with Ovidrel. I’m in the waiting room for IUI as I type this so nonresuots yet. I will Start progesterone twice a day in two days.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Margie and Wendy)
Margie is wonderful. She is very compassionate and understanding. Wendy however, has been rude, and cold.
Describe your experience with Boston IVF.
The lab tech Crystal, ultrasound techs especially Heidi, and office women- Joanna and Taylor are absolutely wonderful. They are friendly, caring and very reassuring. They make the office run so smoothly and truly care about their patients. The insurance/billing lady is HORRENDOUS. Mistakes were made on her behalf which completely derailed my IVF chance. I called numerous times asking for explanations and she BLAMED ME for things going wrong. She is a horrible communicator, and overall terrible at her job.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
$40 copays for Dr. Luzzo and IUI. Everything else has been covered by insurance except medications that have cost between $250-$300/cycle.
Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Haven’t had a transfer yet
What specific things went wrong at Boston IVF?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
My biggest concerns for this clinic is the billing/insurance department. I was Suppose to start ivf this cycle after two failed IUI’s. I went For my consult, signed all consents a month in advance and was told next cycle we would start and it would be no problem. Two weeks before my cycle I called asking for an update on my ivf approval. Lady told me She didn’t have it yet but would have it Monday. Monday rolls around and not only has the billing lady been out since last THURSDAY, she never even submitted my the authorization request to my insurance. I called Every day that week and it wasn’t submitted until Thursday. My period was due Friday. Needless to say I was Unable to start ivf like planned. This may not be a big deal, but my Husband is leaving the country and will be in an area of Zika risk. Since we were not able to get an egg retrieval in before he left, we now have to spend close to a $1000 to freeze sperm. This could have been completely avoided if this women did her job.
7
Doctor
Kerri Luzzo
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Boston IVF
Providence
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016 - 2019, Unknown Success
NPS
7
NPS
7
Age 34 - 37
3 IUI
4 IVF
Diminished Ovarian Reserve
Male Factor
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
2nd of 3 Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
With PGS, [Dr. Samuel Pauli] advised to transfer 1 only. Without PGS, then we were advised to transfer 2...He is a very sweet man, but also analytical and technical as a doctor. He is a professional and all business while maintaining a very human demeanor...will tweak protocols when something doesn't work. He was always very kind and easy to talk to, and I am sad that things didn't work out. Towards the end of my time I felt like he was almost too kind and would say what he thought I wanted to hear rather than what I needed to hear.
We got along amazingly well [with the nurses at Boston IVF]. I also would get my bloodwork and ultrasounds done at a local satellite clinic and I got along spectacularly well with the phlebotomists and sonographers there after seeing them for years...If you go early [for monitoring], then you'd be fine. Mostly people didn't show up at their designated times, so it was generally first come first serve. The satellite clinic I went to was amazing and they loved seeing me so much.
How was your experience with Samuel Pauli at Boston IVF?
He really wants to have his patients succeed, and he is very modest and will tweak protocols when something doesn't work. He was always very kind and easy to talk to, and I am sad that things didn't work out. Towards the end of my time I felt like he was almost too kind and would say what he thought I wanted to hear rather than what I needed to hear.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
If you are under 35 and have no history of recurrent pregnancy loss, than you should do just fine with him. More advanced cases with older patients and recurrent pregnancy losses may need to look elsewhere.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
He is a very sweet man, but also analytical and technical as a doctor. He is a professional and all business while maintaining a very human demeanor.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
Round 1: Menopur and Gonal F, Cetrotide Pregnyl Trigger 8 eggs, all mature and fertilized. 1 fresh transfer "worked," miscarriage at 11 weeks. Karyotype revealed a normal pregnancy and unexplained loss. 2 remaining untested frozen embryos. 1st negative pregnancy test, 2nd "worked," miscarriage at 8 weeks due to triploidy. Round 2: Menopur and Gonal F, Cetrotide Pregnyl Trigger Added PGS. 7 eggs, 4 fertilized, 1 abnormal blast. Round 3: Menopur and Gonal F, Cetrotide Pregnyl/Lupron Double Trigger Added PGS. 10 eggs, 4 fertilized, 1 abnormal blast. Round 4: Lupron Flare with Lupron and Gonal F only, Pregnyl Trigger Added PGS. 11 eggs, 4 fertilized, 1 PGS normal blast. Miscarriage at 6ish weeks with low beta and slow heartrate. Was found to be an abnormal blast after karyotype testing.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Nikki P and Nikki F)
We got along amazingly well. I also would get my bloodwork and ultrasounds done at a local satellite clinic and I got along spectacularly well with the phlebotomists and sonographers there after seeing them for years. Unfortunately, my primary nursing team was moved to another location closer to me, and I did not like the team there, which further contributed to my leaving after the third miscarriage.
Describe your experience with Boston IVF.
Strengths: So many different doctors and locations to choose from, you just gotta move around and see who may be the perfect fit for you. There is also a MInd-Body center on site where the surgical unit is so you can have counseling or acupuncture if you wish. Weakness: Very standard, conventional practices, doesn't always tailor the protocol to your needs well, and could have benefitted from further tests.
Describe your experience with your monitoring appointments at Boston IVF.
If you go early, then you'd be fine. Mostly people didn't show up at their designated times, so it was generally first come first serve. The satellite clinic I went to was amazing and they loved seeing me so much.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
Luckily, we have health insurance, so our rounds were completely covered. Medications had to be paid for though, but they only made out to be in the $200 range tops.
Describe Samuel Pauli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
With PGS, it was advised to transfer 1 only. Without PGS, then we were advised to transfer 2.
7
Doctor
Samuel Pauli
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Boston IVF
Lexington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018 - 2019, Unknown Success
NPS
7
NPS
7
Age 32 - 33
Surrogacy
European
Income $100K - $199K
Teacher
Only Doc Seen
IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Kind, explained all my questions, spoke in a really respectful way, encouraged us and gave us hope... Very kind and intelligent, the only bad things were that he [Dr. Bayer] seemed so confident in having a positive outcome and when we didn’t I felt like he didn’t dig into why and just chalked it up to bad luck and didn’t really change cycle protocol... He would have been fine with putting in two embryos if we had wanted.
It [Boston IVF] has too many people, patients doctors don’t always do physical transfer etc., their billing department is confusing, disorganized and not helpful. However, they have a lot of doctors so you can find a right for, they have easy to get to locations and they have ALL types of programs so it’s like one stop shopping for fertility.... One of our embryos did not thaw out and they told me 30 seconds before transfer. Also, they would not let my husband in the room, even though they knew it was surrogacy pregnancy.
How was your experience with Steven Bayer at Boston IVF?
Very kind and intelligent, the only bad things were that he seemed so confident in having a positive outcome and when we didn’t I felt like he didn’t dig into why and just chalked it up to bad luck and didn’t really change cycle protocol
What's one piece of advice would you give a prospective patient of Steven Bayer at Boston IVF?
Be prepared not to have contact and commiicafon with him-it all had to be filtered through nurses and he won’t mecessaily do your egg retrieval or transfer
During treatment, were you treated like a number or a human with Steven Bayer at Boston IVF?
Kind, explained all my questions, spoke in a really respectful way, encouraged us and gave us hope
Describe the protocols Steven Bayer used in your cycles at Boston IVF and their degree of success.
But on regular ivf cycle-regular protocol
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Amanda )
The nurse was VERY prompt in giving results and answering questions. He manner or tone was sometimes a bit cold, but I just think she was like that because she wanted everything to be really clear (which it was.)
Describe your experience with Boston IVF.
It has too many people, patients doctors don’t always do physical transfer etc., their billing department is confusing, disorganized and not helpful. However, they have a lot of doctors so you can find a right for, they have easy to get to locations and they have ALL types of programs so it’s like one stop shopping for fertility.
Describe the costs associated with your care under Steven Bayer at Boston IVF.
We spent over 90k on all treatments there and on our gestational carrier.
Describe Steven Bayer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
He would have been fine with putting in two embryos if we had wanted.
What specific things went wrong at Boston IVF?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
One of our embryos did not thaw out and they told me 30 seconds before transfer. Also, they would not let my husband in the room, even though they knew it was surrogacy pregnancy.
7
Doctor
Steven Bayer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
2 of 5
7
Clinic
Boston IVF
Boston
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
8
NPS
9
Age 32 - 33
Diminished Ovarian Reserve
Tubal Blockage
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Successful
Strengths: unintimidating, kind, very knowledgeable, able to explain things to a non-medical person in easy terms. Didn’t feel rushed during my appointments, and it is clear that he valued his staff and seemed to have a mutual appreciation and respect for each other. Weaknesses: could be a bit warmer. ... Dr. Alper was warm and remembered details about me. He likely reviewed them right before I entered the room, but I consider that fair. While it is a big operation, it felt no less impersonal than any other doctors I have seen.
It [Boston IVF] is very large and runs like a well oiled machine. To some this could feel impersonal, but I appreciated that everything was so well organized and everything ran on time. It made me feel confident in the clinic. ... Bonnie is Dr. Alper’s Nurse. She is very responsive and friendly. ... He [Dr. Alper] recommended I transfer only one, especially as I had chosen to do PGS. I was fully on board with this strategy
How was your experience with Michael Alper at Boston IVF?
Strengths: unintimidating, kind, very knowledgeable, able to explain things to a non-medical person in easy terms. Didn’t feel rushed during my appointments, and it is clear that he valued his staff and seemed to have a mutual appreciation and respect for each other. Weaknesses: could be a bit warmer.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF?
Take notes or ask him to write down notes for you as you discuss. He made me some great notes and diagrams that helped me to remember everything later
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF?
Dr. Alper was warm and remembered details about me. He likely reviewed them right before I entered the room, but I consider that fair. While it is a big operation, it felt no less impersonal than any other doctors I have seen.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Bonnie)
Bonnie is Dr. Alper’s Nurse. She is very responsive and friendly.
Describe your experience with Boston IVF.
It is very large and runs like a well oiled machine. To some this could feel impersonal, but I appreciated that everything was so well organized and everything ran on time. It made me feel confident in the clinic.
Describe Michael Alper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
He recommended I transfer only one, especially as I had chosen to do PGS. I was fully on board with this strategy
8
Doctor
Michael Alper
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
Waltham
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5