Boston IVF

My nurse was very compassionate she always call with any news. overall all the nurses there are friendly and compassionate

I don’t have enough words to fully describe how amazing the nursing staff has been. I appreciate that they all know what is going on with our care no matter who I talk to. Jill, Sara, and Jess have been AMAZING. They call promptly with lab results, give clear and concise instructions, and are always willing to listen and provide guidance. If they don’t know an answer (which is hardly ever) they get the correct information and call back timely.

The main nurse, Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks! So lovely!

Primary care nurse was professional but not compassionate. Made statements that weren't necessary. I had to insist on email to have better communication. Also, I'm in meetings all day, open office, and wireless firewalls for mobile phone issues. The secondary nurse, Bonnie, was much easier to work with, understood how/why I needed to communication using certain means.

I didn't see a nurse often. I saw more medical assistants and sonographers than anybody during my cycle. They were all great and I never had to wait around, my appointment times were always met or even early if I was there early.

I feel like I speak to my nurse at least a couple of times per month as i have so many period issues. She is very helpful and clear and gets back to me very quickly. She is happy to explain next steps and what blood tests are being done and what the results mean. I have never called any medical professional this much and I don't get the feeling I am bugging her

The nurse I had a day of egg retrieval was phenomenal. She wasn't super knowledgeable about the egg freezing process but did her job as a surgical nurse very well. She was very kind. Very patient. I highly recommend Darlene (although the surgical nurse isn't something you can control). My doctor who coordinated care had a nurse who also always called me back the same day I left a voicemail. Brynna. My only wish is that were were able to communicate throgh messaging as well.

Sarah Tanner was incredible. She was upbeat, clear with instructions, greeted us with a hug like we became family and was genuinely thrilled for us when we were able to start our family.

Sara is wonderful. Very compassionate and responsive. She was out for a while and we experienced other nursing staff. Most we great! At my first ERA biosposy, I was disappointed in the nursing as the 2 we not very professional, but my second biopsy was the exact opposite. It is a very large clinic so you will have interactions with many staff, but you also have a main point of contact.

The latter reviews for primary nurse are specifically for Sara and Ashley. In the first portion of my time with Dr Penzias I was treated by a rotating schedule of nurses which was frustrating. But when Sara was working she was very attentive, compassionate, super responsive and helpful and then when Ashley took over she was also amazing.

I worked with MIchelle primarily. She was the person I spoke with the most. She always called me back same day and was really good with answering all my questions. She was good with giving me all the information that I would need, but not overwhelming me either. I also really liked that my clinic had a portal where all my information was stored. That made it easy to upload blood work orders, instructions for injections, etc.

After completing the birth control for cycle 1 the nurse informed me that we would not be abel to proceed with the cycle because my husband had not completed the Counsyl screening. At no point had this testing been communicated as a contingency for proceeding with the cycle. I asked to speak with the Dr. Penzias but received a call from the nursing manager explaining that Amanda had mistakenly not given me the correct information regarding the completion of the Counsyl testing being a requirement. The nursing manager gave me the option to either waive my husband's testing or to have the testing done as soon as possible while the IVF cycle continued. After my embryo transfer I was not told to schedule a follow-up visit with Dr. Penzias which resulted in my not being able to proceed to the next cycle until an additional month had passed. Before cycle 2 I shared my concerns with Dr. Penzias that Amanda seemed to be disorganized and the communication was not ideal. I met with Amanda to discuss the next cycle and I asked her whether I was able to combine the drugs for the second cycle and if it was possible for me to utilize any drugs I had left over from the previous cycle. Amanda indicated that she did not know and referred me to the pharmacy. The pharmacy stated that my clinic should provide a response about mixing of medications. The second cycle started with my receiving Cetrotide despite this medication being removed from my protocol. It was confirmed that the error was in the orders coming from Dr. Penzias' office. For both cycles I was given the incorrect time for my embryo transfer.