Rated 8.3
Strongly recommend: 65%Neutral: 19%Don't recommend: 17%8.3
65% strongly recommend
282 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.5
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
7,561
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
23 doctors work here
NPS
8.1
Average Doctor Score
Merle Berger
Boston IVF
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Emily Seidler
Boston IVF
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Nina Resetkova
Boston IVF
69% strongly recommend
6 Reviews
Rated 9.4
Strongly recommend: 69%Neutral: 31%9.4
Rita Sneeringer
Boston IVF
83% strongly recommend
24 Reviews
Rated 9.1
Strongly recommend: 83%Neutral: 9%Don't recommend: 9%9.1
Benjamin Lannon
Boston IVF - The Maine Center
64% strongly recommend
34 Reviews
Rated 8.7
Strongly recommend: 64%Neutral: 32%Don't recommend: 4%8.7
Lauren Murphy
Boston IVF
61% strongly recommend
4 Reviews
Rated 8.7
Strongly recommend: 61%Neutral: 26%Don't recommend: 13%8.7
Brian Berger
Boston IVF
57% strongly recommend
36 Reviews
Rated 8.6
Strongly recommend: 57%Neutral: 33%Don't recommend: 10%8.6
Alan S. Penzias
Boston IVF
64% strongly recommend
22 Reviews
Rated 8.5
Strongly recommend: 64%Neutral: 29%Don't recommend: 7%8.5
Samuel Pauli
Boston IVF
67% strongly recommend
33 Reviews
Rated 8.4
Strongly recommend: 67%Neutral: 23%Don't recommend: 10%8.4
Gary Frishman
Boston IVF
38% strongly recommend
7 Reviews
Rated 8.2
Strongly recommend: 38%Neutral: 46%Don't recommend: 15%8.2
Kristen Wright
Boston IVF
46% strongly recommend
18 Reviews
Rated 8
Strongly recommend: 46%Neutral: 35%Don't recommend: 20%8
David Ryley
Boston IVF
66% strongly recommend
33 Reviews
Rated 7.9
Strongly recommend: 66%Neutral: 8%Don't recommend: 26%7.9
Sandy Li
Boston IVF
45% strongly recommend
4 Reviews
Rated 7.8
Strongly recommend: 45%Neutral: 43%Don't recommend: 12%7.8
Kim L. Thornton
Boston IVF
50% strongly recommend
11 Reviews
Rated 7.7
Strongly recommend: 50%Neutral: 31%Don't recommend: 19%7.7
Thomas Toth
Boston IVF
33% strongly recommend
2 Reviews
Rated 7.7
Strongly recommend: 33%Neutral: 67%7.7
Steven Bayer
Boston IVF
64% strongly recommend
13 Reviews
Rated 7.6
Strongly recommend: 64%Neutral: 16%Don't recommend: 20%7.6
Samuel Pang
Boston IVF
39% strongly recommend
11 Reviews
Rated 7.6
Strongly recommend: 39%Neutral: 44%Don't recommend: 17%7.6
Kerri Luzzo
Boston IVF
58% strongly recommend
22 Reviews
Rated 7.5
Strongly recommend: 58%Neutral: 19%Don't recommend: 24%7.5
Carla DiGirolamo
Boston IVF
31% strongly recommend
16 Reviews
Rated 7.2
Strongly recommend: 31%Neutral: 46%Don't recommend: 23%7.2
Grace Lee
Harvard Vanguard
37% strongly recommend
16 Reviews
Rated 6.4
Strongly recommend: 37%Neutral: 30%Don't recommend: 33%6.4
Michael Alper
Boston IVF
9% strongly recommend
13 Reviews
Rated 6
Strongly recommend: 9%Neutral: 43%Don't recommend: 47%6
Stephen Lazarou
Boston IVF
strongly recommend
0 Reviews
Rated
Pietro Bortoletto
Boston IVF
strongly recommend
0 Reviews
Rated
Show 19 more

This clinic has 25 offices

Boston
800 Washington St
Boston, MA 02111
Brighton
736 Cambridge Street
Boston, MA 02135
Brookline
1 Brookline Place
Brookline, MA 02445
Cambridge
330 Mt Auburn St
Cambridge, MA 02138
Cape Cod
134 Ansel Hallett Road
West Yarmouth, MA 02673
Danvers
480 Maple Street
Danvers, MA 01923
Downtown Boston
One Liberty Square
Boston, MA 02109
Foxboro
18 Washington Street
Foxboro, MA 02035
Framingham
115 Lincoln Street
Framingham, MA 01702
Gloucester
298 Washington Street
Gloucester, MA 01930
Lexington
One Forbes Road
Lexington, MA 02421
Middletown
850 Aquidneck Road
Middletown, RI 02842
Milford
14 Prospect Street
Milford, MA 01757
Nantucket
57 Prospect Street
Nantucket, MA 02554
North Chelmsford
10 Research Place
North Chelmsford, MA 01863
North Dartmouth
531 Faunce Corner Road
North Dartmouth, MA 02747
Providence
49 Seekonk Street
Providence, RI 02906
Quincy
2300 Crown Colony Drive
Quincy, MA 02169
Raynham
675 Paramount Drive
Raynham, MA 02767
Rye
1245 Washington Road
Rye, NH 03870
South Shore
2300 Crown Colony Drive
Quincy, MA 02169
Stoneham
2 Main Street
Stoneham, MA 02180
Waltham
130 Second Avenue
Waltham, MA 02451
Westborough
Four Bellows Road
Westborough, MA 01580
Worcester
338 Plantation Street
Worcester, MA 01605
Show 23 more

282 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
NPS
10
NPS
10
Age 33 - 36
1 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sneeringer] called me from her vacation when I thought I was miscarrying. She is a very good doctor. Rita was lovely and kind and referred me to the Domar therapists when I was emotionally struggling.
Overall, Rita, acupuncture, the nurses, and the therapy services at Boston IVF were wonderful. The millions of appointments were awful but that is just part of the process. hey were flexible about early morning appointments and things were fast and organized.
How was your experience with Rita Sneeringer at Boston IVF?
Rita was great. We got a terrible diagnosis/prognosis that was very dismal but then I got pregnant without treatment and had a baby. My 2nd pregnancy was IUI after 3 chemical pregnancies. Rita was lovely and kind and referred me to the domar therapists when I was emotionally struggling. I also really thing the acupuncture from boston ivf was crucial in helping me conceive. Overall, Rita, accupuncture, the nurses, and the therapy services at boston ivf were wonderful. The millions of appointments were awful but that is just part of the process. They were flexible about early morning appointments and things were fast and organized.
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF?
We had a dismal prognosis and are coming out with two healthy babies so try not to lose hope. Rita is kind and straight forward. She called me from her vacation when I thought I was miscarrying. She is a very good doctor.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Eileen baker)
I think Donna Zimmerman was also one. They got back to you so fast and were so nice and supportive and fantastic.
10
Doctor
Rita Sneeringer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
10
Clinic
Boston IVF
Cambridge
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unknown Success
NPS
9
NPS
2
Age 42 - 44
4 IVF
4 Embryo Freezing
Donor Eggs
South Asian
Income $200K - $499K
2nd of 2 Docs
3 IUI With Other Docs
3 IVF With Other Docs
Egg Freezing With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
She gives options. You have to make decisions. She is very good. Her staff is very sloppy and needs constant follow up.
You need to manage this clinic full time. We lost so much time in between cycles because they didn't get the appropriate approval or test or schedule. They [the nursing staff] always remembered details only when prompted. You have to stay on top to get all forms, Meds, approvals yourself otherwise will be stranded at the last min!
How was your experience with Alison Zimon at Boston IVF?
Dr Zimon is very personable and does her best to work with you to understand your needs. What she could do better is be more decisive instead of always being diplomatic. Sometimes she needs to be the doctor and take charge.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF?
She gives options. You have to make decisions. She is very good. Her staff is very sloppy and needs constant follow up.
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF?
Dr Zimon takes the time to speak to you and will call whenever needed even if just to chat.
Describe the protocols Alison Zimon used in your cycles at Boston IVF and their degree of success.
All agonist protocols. Donor eggs with estrace and crinone.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Karen londergan and Sharon Letizia )
They always remembered details only when prompted. You have to stay on top to get all forms, Meds, approvals yourself otherwise will be stranded at the last min!
Describe the costs associated with your care under Alison Zimon at Boston IVF.
65k
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Boston IVF.
You need to manage this clinic full time. We lost so much time in between cycles because they didn't get the appropriate approval or test or schedule.
9
Doctor
Alison Zimon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
2
Clinic
Boston IVF
South Shore
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015, Successful
NPS
10
NPS
N/A
Age 31
3 IUI
1 IVF
Unexplained
European
Income $500K
Only Doc Seen
Strongly Recommends
Successful
His care was direct and personal. Loved him from start to finish.... He explained the science of fertility in the detail I wanted and then some. I like to understand everything that’s happening and he more than covered it all with me. He was warm and thoughtful throughout. I completely trusted him through the process.... Dr Riley told me upfront I was at risk of hyper stimulation and worked to mitigate that. I was mildly hyper stimulated at retrieval so we let my body rest and did an unmedicated (my choice) frozen transfer the following month.
His whole staff [at Boston IV] is very professional. The medical part of the IVF process was very straightforward and easy to deal with.... He [Dr. Riley] explained the science of fertility in the detail I wanted and then some. I like to understand everything that’s happening and he more than covered it all with me. He was warm and thoughtful throughout. I completely trusted him through the process.... He is knowledgeable and thoughtful. Ask questions and trust his is giving you the best information.
How was your experience with David Ryley at Boston IVF?
He explained the science of fertility in the detail I wanted and then some. I like to understand everything that’s happening and he more than covered it all with me. He was warm and thoughtful throughout. I completely trusted him through the process.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
He is knowledgeable and thoughtful. Ask questions and trust his is giving you the best information.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
His care was direct and personal. Loved him from start to finish.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
I don’t remember the specifics but Dr Riley told me upfront I was at risk of hyper stimulation and worked to mitigate that. I was mildly hyper stimulated at retrieval so we let my body rest and did an unmedicated (my choice) frozen transfer the following month.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Heidi)
His whole staff is very professional. The medical part of the IVF process was very straightforward and easy to deal with.
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Given my age and diagnosis we transferred one embryo, I was in complete agreement with that decision.
10
Doctor
David Ryley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Nursing Staff
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 29 - 30
2 IUI
1 Egg Freezing
1 Embryo Freezing
Anovulation
Unexplained
European
Income $500K
Marketer or PR
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ryley takes a huge personal investment with his patients... Regardless of how discouraged I am going into my appointments, I always leave in high spirits and optimistic about my future.
I like that you always get the same nurse and she learns your care, your needs, etc.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
Make you come prepared to ask lots of questions because he has a lot of information to give if you're ready and open for it!
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Dr Ryley takes a huge personal investment with his patients, even picking up the phone and calling me personally when I've had unfavorable news or positive news - to offer sympathy or to congratulate. Regardless of how discouraged I am going into my appointments, I always leave in high spirits and optimistic about my future.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Nurses Heidi and Susan)
I like that you always get the same nurse and she learns your care, your needs, etc.
10
Doctor
David Ryley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Brookline
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 27 - 28
2 IUI
PCOS
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
From the first time meeting with Dr. Pang [at IVF New England], he was extremely knowledgable and took the time to answer all our questions. From then on when speaking to him or the nursing staff, I always felt as though they were very thorough and answered any concerns in a timely manner. We never doubted any aspects of our care because it felt like we were in good hands. Luckily, we were successful on our fifth cycle with IVF New England (3 medicated and 2 IUIs).
Luckily, we were successful on our fifth cycle with IVF New England (3 medicated and 2 IUIs). Dr. Pang met with us one last time after my 8 week ultrasound to answer any other questions and congratulate us before sending me to the care of my OBGYN. We are prepared to return to this clinic when the time is right to try for baby #2.
How was your experience with Samuel Pang at Boston IVF?
From the first time meeting with Dr. Pang, he was extremely knowledgable and took the time to answer all our questions. From then on when speaking to him or the nursing staff, I always felt as though they were very thorough and answered any concerns in a timely manner. We never doubted any aspects of our care because it felt like we were in good hands. Luckily, we were successful on our fifth cycle with IVF New England (3 medicated and 2 IUIs). Dr. Pang met with us one last time after my 8 week ultrasound to answer any other questions and congratulate us before sending me to the care of my OBGYN. We are prepared to return to this clinic when the time is right to try for baby #2.
What specific things went wrong at Boston IVF?
  • Failed to inform you of changes in protocol
10
Doctor
Samuel Pang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015, Unknown Success
NPS
7
NPS
8
Age 35
1 IUI
Anovulation
PCOS
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I am still in the process of getting pregnant and have yet to feel the need to look elsewhere for a doctor. Although I haven't met with Dr. Ryley extensively, I do wish he was a bit more involved on a personal level.
I have found it very clinical at the [Boston IVF] office and some technicians have been not so friendly. But the doctors and nurses I've met with have all been great.
How was your experience with David Ryley at Boston IVF?
I am still in the process of getting pregnant and have yet to feel the need to look elsewhere for a doctor. Although I haven't met with Dr. Ryley extensively, I do wish he was a bit more involved on a personal level.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
All my interactions with Dr. Ryley have been pleasant and he genuinely seemed to want to help. That being said, I have found it very clinical at the office and some technicians have been not so friendly. But the doctors and nurses I've met with have all been great.
Describe your experience with the nursing staff at Boston IVF.
They were very nice and always prompt in getting back to me when I called with questions.
7
Doctor
David Ryley
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
8
Clinic
Boston IVF
Brookline
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2015, Unsuccessful
NPS
7
NPS
6
Age 44
1 IUI
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
3rd of 4 Docs
7 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Neutral
Doesn't Recommend
Unsuccessful
I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments...She took the time time to individualize treatment plans...Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.
They [IVF New England] required two vials of sperm for IVF even though I only had one vial of my son's donor left and told them flat out that I would not be using the second vial. They still required two...I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments...She took the time time to individualize treatment plans...Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.
How was your experience with Kerri Luzzo at Boston IVF?
I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments..............................
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
She took the time time to individualize treatment plans.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.
Describe your experience with Boston IVF.
They required two vials of sperm for IVF even though I only had one vial of my son's donor left and told them flat out that I would not be using the second vial. They still required two.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Reasonable and competitive.
What specific things went wrong at Boston IVF?
  • Failed to call with results
Describe the specific things that went wrong at Boston IVF.
Beta results were not always same day.
7
Doctor
Kerri Luzzo
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Boston IVF
Lexington
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015, Successful
NPS
8
NPS
10
Age 39
2 IUI
1 IVF
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Successful
David Ryley was a mensch. He seemed to really care about me and my husband. He encouraged us and gave us hope. He added humor to every discussion which really alleviated any tension. One part of the process that we were surprised about was how sick I felt after the retrieval. No one explained that that could happen. Over he is a Great guy!
David Ryley was a mensch. He seemed to really care about me and my husband. He encouraged us and gave us hope. He added humor to every discussion which really alleviated any tension. One part of the process that we were surprised about was how sick I felt after the retrieval. No one explained that that could happen. Over he is a Great guy!
How was your experience with David Ryley at Boston IVF?
David Ryley was a mensch. He seemed to really care about me and my husband. He encouraged us and gave us hope. He added humor to every discussion which really alleviated any tension. One part of the process that we were surprised about was how sick I felt after the retrieval. No one explained that that could happen. Over he is a Great guy!
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
Make sure to. Ring your sense of humor.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
He was personable, got to know us and was honest
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
IuI, egg retrieval.
Describe your experience with the nursing staff at Boston IVF.
They were amazing and compassionate.
Describe your experience with Boston IVF.
They discourage that you bring children there but if you have no chcildcate, it's very difficult.
8
Doctor
David Ryley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Brookline
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
3
NPS
6
Age 41 - 42
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He was reserved, knowledgeable, clearly an expert, but not warm at all. I trusted him, but did not like how negative he was....Be aware for bluntness, and not a lot of compassion. Also, he does not perform many of the actual procedures.
They [the nurses] were very nice. The main nurse I dealt with was very repetitive....He [Dr Oskowitz] was reserved, knowledgeable, clearly an expert, but not warm at all. I trusted him, but did not like how negative he was.
How was your experience with Selwyn Oskowitz (Retired) at Boston IVF?
He was reserved, knowledgeable, clearly an expert, but not warm at all. I trusted him, but did not like how negative he was.
What's one piece of advice would you give a prospective patient of Selwyn Oskowitz (Retired) at Boston IVF?
Be aware for bluntness, and not a lot of compassion. Also, he does not perform many of the actual procedures.
During treatment, were you treated like a number or a human with Selwyn Oskowitz (Retired) at Boston IVF?
He knew who I was and about my case, but his bedside manner was gruff andkind of negative.
Describe your experience with your nurse at Boston IVF.
They were very nice. The main nurse I dealt with was very repetitive. Maybe she found that necessary. I found hearing something three times unnecessary.
3
Doctor
Selwyn Oskowitz (Retired)
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Boston IVF
Brookline
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Male Factor
European
Income $200K - $499K
Business Executive
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Pauli is fantastic. We had male factor infertility. He did not overpromise results. He explained all our options in detail and was not overly rosy about it. When he did procedures like the saline ultrasound and embryo transfer, it didn't hurt at all, unlike the previous doctor I had who did my HSG. It's been almost three years since I've seen him, so I may have glossed over some negative things, since we have a baby now, but we plan
Nurses [at Boston IVF] were organized, had a sense of humor, especially with the transvaginal ultrasounds would could be awkward otherwise. Sometimes the blood draws & scans felt like you were just a number, but you kind of are, in a good way. They do this all day, so they know how to get in and get out without doing anything painful.
How was your experience with Samuel Pauli at Boston IVF?
Dr. Pauli is fantastic. We had male factor infertility. He did not overpromise results. He explained all our options in detail and was not overly rosy about it. When he did procedures like the saline ultrasound and embryo transfer, it didn't hurt at all, unlike the previous doctor I had who did my HSG. It's been almost three years since I've seen him, so I may have glossed over some negative things, since we have a baby now, but we plan to go back to him when we want to grow our family again.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
Ask him all your questions, including asking what he thinks you should do. He has your best interest in mind - balancing the impact on your body with the likelihood of successful live birth.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
I was treated with respect at this high volume clinic. It was reassuring to know that all of the procedures were mundane for them because they do them so often. Scheduling was amazing, I could come in early in the morning, get my blood tests and scans done right away and be on my way. Like a well-oiled machine. It was exactly the balance I wanted.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
We had a pretty standard treatment of IVF with ICSI. I ovulate normally so it was straightforward. It's been 3.5 years so I forget a lot of it. I was on lupron for a while, then something else was added that had to be refrigerated. I was being monitored closely for overstimulation because that happened when my former OBGYN in Indiana prescribed me clomid. I had no problems with Dr. Pauli's treatment, and it worked in one round to bring us our daughter, probably a factor of my young age and it being a sperm issue.
Describe your experience with the nursing staff at Boston IVF.
Nurses were organized, had a sense of humor, especially with the transvaginal ultrasounds would could be awkward otherwise. Sometimes the blood draws & scans felt like you were just a number, but you kind of are, in a good way. They do this all day, so they know how to get in and get out without doing anything painful.
Describe your experience with Boston IVF.
This is a high volume clinic. They have early morning availability for lab tests, which is really helpful when you are working full time. The only thing I felt was lacking was the psychological support. That was just one phone call from a nurse while I was at work, and she left a message, but I could not reach anyone after work hours. I could have used an evening call.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
I had a high deductible plan, so once I paid my deductible that was it. When I saw the retail prices of treatments and visits that my insurer paid they weren't as high as I thought they would be.
10
Doctor
Samuel Pauli
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 40
2 IVF
Male Factor
European
Income $200K - $499K
Consultant
2nd of 2 Docs
3 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Though he doesn't have the warmest bedside manner, he did explain everything very thoroughly gave me the opportunity to get all my questions answered...He was the second doctor I went to. I was unsatisfied that my first doctor was recommending the same course of treatment after 3 failed fresh transferred and 2 failed frozen transfers. Dr. Pauli on the other hand recommended genetic testing of the embryos, which I believe was the key to success for us.
My big complaint with the [IVF New England] nurses was that I had a very heavy bleeding event at the beginning of my pregnancy. I assumed I had a miscarriage but didn't know what I should do. I called the nurses line and left a message and they did not call me back until many hours later. When she called she asked me if I had been to the ER and then told me to go. Amazingly, I found out in the ER that the fetus was fine. I think they should do a better job of returning urgent calls right away. I was very unhappy with that experience, since I spent half the day laying on the couch thinking I lost the baby.
How was your experience with Samuel Pauli at Boston IVF?
I am very happy with Dr. Pauli and recommended him to a friend who also had success. He was the second doctor I went to. I was unsatisfied that my first doctor was recommending the same course of treatment after 3 failed fresh transfered and 2 failed frozen transfers. Dr. Pauli on the other hand recommended genetic testing of the embryos, which I believe was the key to success for us.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
Though he doesn't have the warmest bedside manner, he did explain everything very thoroughly gave me the opportunity to get all my questions answered.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
I don't remember specifics of the successful cycle, except that PGS was done to genetically screen the embryos.
Describe your experience with the nursing staff at Boston IVF.
My big complaint with the nurses was that I had a very heavy bleeding event at the beginning of my pregnancy. I assumed I had a miscarriage but didn't know what I should do. I called the nurses line and left a message and they did not call me back until many hours later. When she called she asked me if I had been to the ER and then told me to go. Amazingly, I found out in the ER that the fetus was fine. I think they should do a better job of returning urgent calls right away. I was very unhappy with that experience, since I spent half the day laying on the couch thinking I lost the baby.
Describe your experience with Boston IVF.
The clinic is fine, it's run well and efficiently. I have no complaints.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Boston IVF.
They forgot to call in a prescription to the pharmacy for a clomid challenge test. I had forgotten to take the clomid on time anyway, so it ended up being my fault that I had to delay the test to the next month.
10
Doctor
Samuel Pauli
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2013 - 2014, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
Tubal Blockage
Income $0 - $49K
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Wright] was amazing. She treated us with our own personal situation and was also very professional. Loved her....Sitting in front of her in her office I felt that she looked at us and wanted to help us. She listened to everything we had to say and treated us with so much respect. She was also very professional and we felt that she wanted nothing more than for us to have a baby...The location I had my blood and ultrasound was in Bedford NH and there were always only a few other women there during the monitoring times. I think it was during a time window and I had a specific time to show up during that window so I wasn’t waiting with a room full of women who signed in to get in line.
I felt at ease at the Bedford location [IVF New England]. The women working there were very personal and helped me feel relaxed while there....As far as I remember I could call with questions anytime and I felt very comfortable and at ease at all my appointments....The location I had my blood and ultrasound was in Bedford NH and there were always only a few other women there during the monitoring times. I think it was during a time window and I had a specific time to show up during that window so I wasn’t waiting with a room full of women who signed in to get in line.
How was your experience with Kristen Wright at Boston IVF?
Sitting in front of her in her office I felt that she looked at us and wanted to help us. She listened to everything we had to say and treated us with so much respect. She was also very professional and we felt that she wanted nothing more than for us to have a baby.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Ask any and all questions you may have.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
She was amazing. She treated us with our own personal situation and was also very professional. Loved her.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
I don’t remember. It was my third cycle and it’s all a blur.
Describe your experience with the nursing staff at Boston IVF.
As far as I remember I could call with questions anytime and I felt very comfortable and at ease at all my appointments.
Describe your experience with Boston IVF.
I felt at ease at the Bedford location. The women working there were very personal and helped me feel relaxed while there. I can’t think of anything I didn’t like, I have only good feelings about them.
Describe your experience with your monitoring appointments at Boston IVF.
The location I had my blood and ultrasound was in Bedford NH and there were always only a few other women there during the monitoring times. I think it was during a time window and I had a specific time to show up during that window so I wasn’t waiting with a room full of women who signed in to get in line.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
As far as I can remember, the cycle cost us 10,000 plus meds. Could be 11,000? It’s a blur. Our insurance doesn’t cover IVF and it was our third out of pocket cycle.
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
She told us we had the choice between transferring one or two embryos. She recommended whichever we felt the most comfortable with. She did make sure we knew that if we transferred two, we may have twins, making sure we thought that through before moving forward.
10
Doctor
Kristen Wright
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
0
NPS
10
Age 35
3 IUI
2 IVF
Unexplained
European
East Asian
Income $200K - $499K
Engineer
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
Wished she did the following: 1. Cared more about me as a patient. 2. Shown that she cared by responding to phone calls instead of making patients wait for an office visit. 3. Listened to what patients have researched and used that information to help put it into practice...I felt I was treated like a number because anytime that I wanted to speak with Dr. DiGirolamo, I had to go in for an office visit. After failed IVFs cycles with Dr. DiGirolamo, I did a lot of research on my own and had suggested using the information I found. She was not open to it. With this same information, I worked with another doctor at New England IVF and was successful on the first try.
There are some great doctors at New England IVF. Do your research on who you'd like to work with because it does make a difference. It is an emotional time and you'll need the support...Strength: Very well organized, the doctors and nurses are specialized in their areas. They do respect your privacy. Weakness: Hard to reach doctor directly. Had to go through the nurses and can take a couple of days before doctor contacted you back. However, this may be doctor specific.
How was your experience with Carla DiGirolamo at Boston IVF?
Wished she did the following: 1. Cared more about me as a patient. 2. Shown that she cared by responding to phone calls instead of making patients wait for an office visit. 3. Listened to what patients have researched and used that information to help put it into practice.
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Boston IVF?
There are other doctors at New England IVF.
During treatment, were you treated like a number or a human with Carla DiGirolamo at Boston IVF?
I felt I was treated like a number because anytime that I wanted to speak with Dr. DiGirolamo, I had to go in for an office visit. After failed IVFs cycles with Dr. DiGirolamo, I did a lot of research on my own and had suggested using the information I found. She was not open to it. With this same information, I worked with another doctor at New England IVF and was successful on the first try.
Describe the protocols Carla DiGirolamo used in your cycles at Boston IVF and their degree of success.
Three different protocols. Mainly to stimulate to obtain the most amount of eggs that can be retrieved.
Describe your experience with the nursing staff at Boston IVF.
The nurses were very organized and supportive. They showed compassion and tried to answer your questions.
Describe your experience with Boston IVF.
Strength: Very well organized, the doctors and nurses are specialized in their areas. They do respect your privacy. Weakness: Hard to reach doctor directly. Had to go through the nurses and can take a couple of days before doctor contacted you back. However, this may be doctor specific.
Describe the costs associated with your care under Carla DiGirolamo at Boston IVF.
Each IVF cycle was around $20K.
What specific things went wrong at Boston IVF?
  • Provided conflicting information
Describe the specific things that went wrong at Boston IVF.
There are some great doctors at New England IVF. Do your research on who you'd like to work with because it does make a difference. It is an emotional time and you'll need the support.
0
Doctor
Carla DiGirolamo
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Boston IVF
Lexington
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 40
2 IVF
Donor Eggs
Poor Egg Quality
European
Income $500K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Every interaction with Dr. Ryley was great. He was thorough and very patient. He did not, however, do our procedures, as that was always based on whoever was in the OR on the day of a scheduled transfer.
I thought that every person I encountered on the [Boston IVF nursing staff] was competent and thorough. They all knew what they were doing and many of them showed great compassion at times when things did not go well for us.
How was your experience with David Ryley at Boston IVF?
Every interaction with Dr. Ryley was great. He was thorough and very patient. I never felt rushed out of his office. He did not, however, do our procedures, as that was always based on whoever was in the OR on the day of a scheduled transfer. I would have liked for him to do our procedures.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
I would say to make it clear to his staff when you want to speak to him directly. His team of nurses are very competent and often handle many things themselves. If you want his opinion directly (not just through the nurses), you should feel comfortable asking to speak to him directly. They will accommodate that.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Dr Ryley and his team were thoughtful, kind and helpful throughout the process. Despite two unsuccessful IVF attempts, Dr. Ryley was very clear that he never gave up hope and that he was there to help us throughout.
Describe your experience with your nurse at Boston IVF.
I thought that every person I encountered on the nursing staff was competent and thorough. They all knew what they were doing and many of them showed great compassion at times when things did not go well for us. They also were very happy for us when things were going well.
10
Doctor
David Ryley
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 31
3 IUI
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Pauli] was excellent, explained well and walked us through everything thoroughly, friendly and helpful. We had 3 medicated IUI cycles and although he thought the third may not be successful, and set us up for IVF, it took and now we have a beautiful 22 month old son. We thought he was an excellent Dr...
Friendly staff [at IVF New England], great lab, but sometimes they were so busy the ultrasounds were running late. All the donographers and blood techs were very nice, and professional...I was lucky my insurance covered most of our treatment costs...
How was your experience with Samuel Pauli at Boston IVF?
He was excellent, explained well and walked us through everything thoroughly, friendly and helpful. We had 3 medicated IUI cycles and although he thought the third may not be successful, and set us up for IVF, it took and now we have a beautiful 22 month old son. We thought he was an excellent Dr.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
We had 3 medicated IUI cycles, the first 2 with clomid didn't take well, so on the third dr. Pauli suggested switching to Femera, he thought this might produce more follicles and a better quality egg for insemination. During the cycle he wasn't seeing the size follicle he wanted, so he didn't think the insemination would work, but it did!!!
Describe your experience with Boston IVF.
Friendly staff, great lab, but sometimes they were so busy the ultrasounds were running late. All the donographers and blood techs were very nice, and lrofessional
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
I was lucky my insurance covered most of our treatment costs
10
Doctor
Samuel Pauli
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2014, Unsuccessful
NPS
10
NPS
10
Age 29
Poor Egg Quality
European
Ashkenazi Jewish
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Berger is a brilliant scientist and warm hearted individual. He, however, is not very good at time management....Frustrating as that may be, it's for good reason. He spends a lot of time with his patients, like my husband and me, after our multiple failed cycles and early pregnancy losses. He always has a plan and customizes it for each patient which of course takes time.
I feel like the care team [at Boston IVF] cares about me as an individual first and foremost....He[Dr. Berger] is also the only Boston IVF Doctor who reviews his own blood work and adjusts medications for each one of his many patients....He's brilliant but frequently behind schedule.
How was your experience with Brian Berger at Boston IVF?
Dr. Berger is a brilliant scientist and warm hearted individual. He, however, is not very good at time management. Unless it is the first appointment of the day, it is unlikely that you will be seen before at least 45 minutes after your appointment (if not 60 or 90 minutes later). Frustrating as that may be, it's for good reason. He spends a lot of time with his patients, like my husband and me, after our multiple failed cycles and early pregnancy losses. He always has a plan and customizes it for each patient which of course takes time. He is also the only Boston IVF Doctor who reviews his own blood work and adjusts medications for each one of his many patients.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Don't make plans for after your appointment. He's brilliant but frequently behind schedule.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
I feel like the care team cares about me as an individual first and foremost.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Catherine Lamb)
Her level of personal caring for me, even if we weren't actively pursuing treatment.
10
Doctor
Brian Berger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Foxboro
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2012 - 2014, Successful
NPS
9
NPS
N/A
Age 33 - 35
3 IUI
Diminished Ovarian Reserve
European
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Successful
...my doc [Dr. Oskowitz] was always kind and spent time with us...There are a lot of different doctors and nurses you could see depending on the day. But I did feel like they all cared in their own way, and they try to make it not like a factory, even though with the number of people through the doors, that's kind of what it is...
Listen, Boston IVF is a factory of sorts. They see a LOT of people. And they see a lot of people because they are one of the best. That means that there are a lot of techs who do the blood draws. There are a lot of staff members who welcome you. There are a lot of different doctors and nurses you could see depending on the day. But I did feel like they all cared in their own way, and they try to make it not like a factory, even though with the number of people through the doors, that's kind of what it is. But my doc was always kind and spent time with us. Had a great therapist through the Waltham office. The nurse who explained how to administer the drugs spent lots of time with us. So yes, you are a number. But in my experience, being a number also comes with options and extra help and several locations that might be more convenient depending on whether I'm at home or at the office on the day I need to go in...
During treatment, were you treated like a number or a human with Selwyn Oskowitz (Retired) at Boston IVF?
Listen, BostonIVF is a factory of sorts. They see a LOT of people. And they see a lot of people because they are one of the best. That means that there are a lot of techs who do the blood draws. There are a lot of staff members who welcome you. There are a lot of different doctors and nurses you could see depending on the day. But I did feel like they all cared in their own way, and they try to make it not like a factory, even though with the number of people through the doors, that's kind of what it is. But my doc was always kind and spent time with us. Had a great therapist through the Waltham office. The nurse who explained how to administer the drugs spent lots of time with us. So yes, you are a number. But in my experience, being a number also comes with options and extra help and several locations that might be more convenient depending on whether I'm at home or at the office on the day I need to go in.
9
Doctor
Selwyn Oskowitz (Retired)
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
9
Age 37 - 38
2 IUI
1 IVF
Male Factor
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Realistic about low chances for IUI but allowed me to try anyway. Encouraging about acupuncture. Warm and supportive.
Facility warm and inviting. Alternative therapies encouraged. Parking convenient. Doctors warm, nurses responsive but more business-like.
How was your experience with Steven Bayer at Boston IVF?
Realistic about low chances for IUI but allowed me to try anyway. Encouraging about acupuncture. Warm and supportive.
During treatment, were you treated like a number or a human with Steven Bayer at Boston IVF?
Facility warm and inviting. Alternative therapies encouraged. Parking convenient. Doctors warm, nurses responsive but more business-like.
Describe your experience with Boston IVF.
Longer appointments [than Brigham], took the time to review treatments thoroughly and ask questions.
What specific things went wrong at Boston IVF?
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
During retrieval I needed ICSI rescue to help fertilize eggs but was not told that that could happen until it did and then needed to make a snap decision that cost me $2,500.
10
Doctor
Steven Bayer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
Framingham
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
9
NPS
9
Age 43 - 44
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Income $200K - $499K
Business Executive
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Allison [Zimon] must see a thousand patients per month and she still found a way to remember me & make the experience much more personal...I didn't have to do much since I used a donor egg, but the prep work towasn't terribly difficult...Alison was kind, patient & detailed. The situations she deals with are usually stressful, personal and potentially painful, but she did a very good job of maintaining professionalism while also being empathetic.
I felt that they [BostonIVF] deliberately delayed/procrastinated during my second transfer process - unsure of their reasoning, but it was frustrating...[Nurse staff was] pleasant, but a little mechanical...Allison [Zimon] must see a thousand patients per month and she still found a way to remember me & make the experience much more personal...I didn't have to do much since I used a donor egg, but the prep work towasn't terribly difficult...Alison was kind, patient & detailed. The situations she deals with are usually stressful, personal and potentially painful, but she did a very good job of maintaining professionalism while also being empathetic.
How was your experience with Alison Zimon at Boston IVF?
Alison was kind, patient & detailed. The situations she deals with are usually stressful, personal and potentially painful, but she did a very good job of maintaining professionalism while also being empathetic.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF?
Be patient & don't lose hope!
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF?
Allison must see a thousand patients per month and she still found a way to remember me & make the experience much more personal.
Describe the protocols Alison Zimon used in your cycles at Boston IVF and their degree of success.
I didn't have to do much since I used a donor egg, but the prep work towasn't terribly difficult.
Describe your experience with the nursing staff at Boston IVF.
Pleasant, but a little mechanical.
Describe your experience with Boston IVF.
Friendly, but still your typical doctor's office.
Describe the costs associated with your care under Alison Zimon at Boston IVF.
No insurance, so very high.
What specific things went wrong at Boston IVF?
  • Failed to call with results
Describe the specific things that went wrong at Boston IVF.
I felt that they deliberately delayed/procrastinated during my second transfer process - unsure of their reasoning, but it was frustrating.
9
Doctor
Alison Zimon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
Foxboro
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
9
NPS
9
Age 33
1 IUI
Diminished Ovarian Reserve
Income $100K - $199K
Teacher
1st of 3 Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Wright was compassionate and appeared trustworthy. She shared her expert knowledge and recommendations with us each step of the journey and made adjustments to our plan as needed based on professional analysis of results.... Dr. Wright reviewed our protocol every step of the way and gave recommendations for next steps based on my personal results, as well as next steps based on the fact that we were self pay patients.
This clinic and staff [at IVF New England] made us feel like a valued patient and not just a number. Our care was handled with compassion and expertise. The overall feel of the clinic including the waiting rooms and exam rooms was clean and comfortable.... Dr. Wright reviewed our protocol every step of the way and gave recommendations for next steps based on my personal results, as well as next steps based on the fact that we were self pay patients.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright was compassionate and appeared trustworthy. She shared her expert knowledge and recommendations with us each step of the journey and made adjustments to our plan as needed based on professional analysis of results.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr. Wright reviewed our protocol every step of the way and gave recommendations for next steps based on my personal results, as well as next steps based on the fact that we were self pay patients.
Describe your experience with Boston IVF.
This clinic and staff made us feel like a valued patient and not just a number. Our care was handled with compassion and expertise. The overall feel of the clinic including the waiting rooms and exam rooms was clean and comfortable.
9
Doctor
Kristen Wright
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Boston IVF
Lexington
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2011 - 2014, Successful
NPS
9
NPS
10
Age 34 - 37
1 IUI
Male Factor
Unexplained
European
Income $200K - $499K
Investment Banker
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He has a Blunt delivery but is trustworthy and results-driven. he can get a little lost in the numbers and probabilities but is still caring. He also adds a little humor to the process.
Practice is always busy and sees a lot of patients. They are not always caring or sensitive of the very difficult time patients are going through. They could make the experience more relaxing and less clinical feeling.
How was your experience with David Ryley at Boston IVF?
He has a Blunt delivery but is trustworthy and results-driven. he can get a little lost in the numbers and probabilities but is still caring. He also adds a little humor to the process.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
He's not warm and fuzzy and that's ok.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Practice is always busy and sees a lot of patients. They are not always caring or sensitive of the very difficult time patients are going through. They could make the experience more relaxing and less clinical feeling.
Describe your experience with the nursing staff at Boston IVF.
I have a hard time with giving blood because I have small veins that collapse easily. The nurse NEVER had a problem getting a vein.
9
Doctor
David Ryley
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Brookline
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
NPS
10
NPS
10
Age 32 - 34
5 IVF
Male Factor
European
Income $500K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Pauli was clear, straightforward, experienced. He made adjustments to treatment as the first cycles weren't working as planned. Ultimately, I got pregnant after the 3rd cycle, with 2 embryos to freeze, and got pregnant again with a frozen embryo on the first frozen cycle...Personal phone calls, as needed. Nurses and technicians in the clinic were wonderful.
Dr Pauli was clear, straightforward, experienced. He made adjustments to treatment as the first cycles weren't working as planned. Ultimately, I got pregnant after the 3rd cycle, with 2 embryos to freeze, and got pregnant again with a frozen embryo on the first frozen cycle...Personal phone calls, as needed. Nurses and technicians in the clinic were wonderful.
How was your experience with Samuel Pauli at Boston IVF?
Dr Pauli was clear, straightforward, experienced. He made adjustments to treatment as the first cycles weren't working as planned. Ultimately, I got pregnant after the 3rd cycle, with 2 embryos to freeze, and got pregnant again with a frozen embryo on the first frozen cycle.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
Personal phone calls, as needed. Nurses and technicians in the clinic were wonderful.
Describe your experience with the nursing staff at Boston IVF.
Friendly, helpful, compassionate, straightforward.
10
Doctor
Samuel Pauli
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Waltham
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, Successful
NPS
9
NPS
9
Age 33
1 IUI
3 IVF
Diminished Ovarian Reserve
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I felt like Dr. Zimon really listened to me and took my concerns seriously...She explained everything we needed to know about IVF, the risks, the benefits, and the odds of it working for us. She was cautious going into our first cycle (maybe too cautious) and we found out I was a poor responder to meds. She was open to adjusting my protocol and she was open to trying different things...I met with her several times
The clinic policy [at Boston IVF] was eSET if patient was under 35 and first IVF cycle, so we followed that recommendation for our first transfer...Being at the big clinic was far less personal, but they were organized and usually running on time. For egg retrieval and transfer, you had the doctor that was on that day, not necessarily your usual doctor, so I saw several doctors over my course of care.
How was your experience with Alison Zimon at Boston IVF?
I came to Dr. Zimon after already being treated by another doctor in another state. I wasn't new to infertility or treatments, so we hit the ground running. We had some insurance hoops to jump through (like trying IUI one more time) and she was patient through all that. She explained everything we needed to know about IVF, the risks, the benefits, and the odds of it working for us. She was cautious going into our first cycle (maybe too cautious) and we found out I was a poor responder to meds. She was open to adjusting my protocol and she was open to trying different things. I met with her several times and she always listened to my concerns and took the time to answer all my questions. She did my first egg retrieval, and we only had one egg retrieved, but she took the time to talk to me about everything and called me personally when that egg didn't fertilize. She celebrated with me when we had successes and shared my disappointment with failed cycles. I felt like she was a good balance between honest and direct but also compassionate. We ultimately ended up with twins after our third retrieval and second transfer, so I'm glad she was willing to try different protocols until we found what worked.
What's one piece of advice would you give a prospective patient of Alison Zimon at Boston IVF?
Come to appointments prepared with a list of questions and be ready to take notes. It can be a lot of information at once.
During treatment, were you treated like a number or a human with Alison Zimon at Boston IVF?
I felt like Dr. Zimon really listened to me and took my concerns seriously. I had already done several rounds of treatment before starting with her, so she respected that I knew what I was talking about and had experience. I never felt rushed at my appointments. Getting bloodwork and ultrasounds done, it was easy to feel more like a 'number' just due to the sheer number of patients they saw at my clinic, but Dr. Zimon was very personable.
Describe the protocols Alison Zimon used in your cycles at Boston IVF and their degree of success.
First cycle: antagonist protocol. Started low and slow, very little response to meds (Bravelle and Menopur). Tried upping the dosage, with some response. I have some symptoms of PCOS, so I think she was worried I would over-stim, but since I have DOR, that wasn't an issue. Only 1 egg was retrieved and it didn't fertilize, so nothing to transfer that round. Second cycle: no birth control pills taken prior to cycle start, since I was over-suppressed. Switched to an estrogen priming protocol with much better response and upped my dosage of Bravelle, continued Menopur. 8 eggs were retrieved, 5 fertilized. Elective single embryo transfer on day 5, 2 embryos were frozen. Negative pregnancy test. Third cycle: Dr. Zimon recommended another fresh cycle, so we left 2 embryos frozen and did the EPP again. My dose of Bravelle was upped again, I think to the max recommended dose. 6 eggs were retrieved, 4 mature, 2 fertilized. Dr. Zimon recommended a 3 day transfer (clinic policy with less than 4 embryos on day 2). We transferred both embryos on day 3, both were 8 cells. One was good quality and the other was showing some fragmentation. They told us that embryo likely wouldn't survive to day 5, and if it did, wouldn't meet the freeze criteria, so we decided to transfer both. Both embryos implanted and I gave birth to twin girls at 37 weeks 4 days.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Karen)
I loved Karen. She was kind and loving and compassionate. She had been through infertility treatments herself, so her empathy was strong.
Describe your experience with Boston IVF.
I liked that they had early morning appointments for monitoring (starting at 6:45am). The front office staff was always nice. I did most of my cycle monitoring at the South Shore clinic, but weekend monitoring and all procedures were done at the main location in Waltham. Being at the big clinic was far less personal, but they were organized and usually running on time. For egg retrieval and transfer, you had the doctor that was on that day, not necessarily your usual doctor, so I saw several doctors over my course of care. I didn't mind this, I liked the additional perspective on my cycles and they all seemed to be on the same page as far as treatment recommendations. I liked that they had a no-children allowed policy for their clinic waiting rooms.
Describe your experience with your monitoring appointments at Boston IVF.
Monitoring was done first thing in the morning, I liked the early appointments. It was organized and the wait time was never long.
Describe the costs associated with your care under Alison Zimon at Boston IVF.
I think the total cost for the cycle was around $12.500. We had insurance coverage, so our OOP was around $1500. I know ICSI was going to cost us an extra $1500, but our insurance ended up covering it. We were quoted $4500 for PGS, but didn't ended up using it (not recommended based on our diagnosis, but cost would have been prohibitive). Retail for meds was over $6K per cycle, I paid about $1K in co-pays per cycle for meds.
Describe Alison Zimon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
The clinic policy was eSET if patient was under 35 and first IVF cycle, so we followed that recommendation for our first transfer. She seemed very supportive of eSET, especially because we were concerned with the risks of multiples. She explained that the cost of multiple transfers would be potentially less that the cost of a high risk pregnancy and/or premature babies. After our eSET transfer failed, she was open to us transfering 2, but she let us know that the risk of multiples went up more than the probability of pregnancy.
9
Doctor
Alison Zimon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Boston IVF
Boston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Successful
NPS
10
NPS
10
Age 35 - 36
1 IVF
Unexplained
European
Ashkenazi Jewish
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
David Ryley was a good balance of kind and matter of fact. We wanted to know a lot of background scientific details for tests and procedures, and he always accommodated us. Really The only small downside is that he was not available for in-between visit telephone calls or emails. That just isn't how Boston IVF works - there are nurses on call for that purpose....Be prepared to only see him before you start the cycle, for consultation and planning. You won't see him for any procedures, and if you get pregnant on the first round you'll never see him again.
Boston IVF overall definitely worked like an assembly line, but just about every interaction I had along the way was positive and caring. We only saw Dr. Ryley for a few office visits leading up to our cycle (he didn't actually do any of the procedures himself). We liked his matter of fact, scientific conversations yet he was also very kind and sensitive. Really the only negative feedback would be for his secretary, who could use a bit fine tuning on the patient/customer service soft skills.
How was your experience with David Ryley at Boston IVF?
David Ryley was a good balance of kind and matter of fact. We wanted to know a lot of background scientific details for tests and procedures, and he always accommodated us. Really The only small downside is that he was not available for in-between visit telephone calls or emails. That just isn't how Boston IVF works - there are nurses on call for that purpose.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
Be prepared to only see him before you start the cycle, for consultation and planning. You won't see him for any procedures, and if you get pregnant on the first round you'll never see him again.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Boston IVF overall definitely worked like an assembly line, but just about every interaction I had along the way was positive and caring. We only saw Dr. Ryley for a few office visits leading up to our cycle (he didn't actually do any of the procedures himself). We liked his matter of fact, scientific conversations yet he was also very kind and sensitive. Really the only negative feedback would be for his secretary, who could use a bit fine tuning on the patient/customer service soft skills.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
Antagonist protocol: Birth control pills, FSH, Ganirelix, HCG, egg retrieval, 5 day transfer of 2 embryos. This was my first and only IVF cycle, which resulted in my identical twin girls (one embryo didn't make it, the other split!).
Describe your experience with the nursing staff at Boston IVF.
At Boston IVF, just about each interaction along the way was with a different provider. This is why I previously likened it to an assembly line. That being said, for the most part everyone was very professional and compassionate. I think I only had 1 or 2 just 'so - so' interactions along the way.
Describe your experience with Boston IVF.
Boston IVF in Waltham was where I had all of my blood work and procedures. They offered very convenient hours and lots of free parking. The facility was modern and clean.
Describe the costs associated with your care under David Ryley at Boston IVF.
I was very lucky, living in MA and having a company sponsored health plan (BCBS MA) that fully covered my fertility treatment for the cycle. I paid almost nothing out of pocket.
10
Doctor
David Ryley
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Boston IVF
Boston
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2013, Successful
NPS
9
NPS
10
Age 41 - 43
4 IVF
European
Income $100K - $199K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Pauli was] Professional, caring, warm, honest, direct, informative. Broke things down and spoke in a way we could understand. He also made phone calls after every cycle good or bad to touch base. He seemed genuinely happy on the news of my successful pregnancy thanks to his help. Was very invested in my care. We will forever be thankful for his service to our family. Not a days goes by when I don't think about the miracle of my twins and the many ways that they complete our family w 3 kids.
Location [of IVF New England] worked well for me. Was really lucky to have a first rate option in my same town, as I noticed that others traveled good distances to come there. I can only recall strengths and have no weaknesses to report. I will say that with the distance of time, my recollection of the experience has faded....I think her name was Nicole, but I'm not 100% sure I'm remembering that right. She was fantastic, as were all others filling in when she wasn't available. When I was struggling with things she was emotional on the phone with me and it was clear that she was very invested in my care. I am so thankful for the nurses as well as Dr. Pauli.
How was your experience with Samuel Pauli at Boston IVF?
Professional, caring, warm, honest, direct, informative. Broke things down and spoke in a way we could understand. He also made phone calls after every cycle good or bad to touch base. He seemed genuinely happy on the news of my successful pregnancy thanks to his help. Was very invested in my care. We will forever be thankful for his service to our family. Not a days goes by when I don't think about the miracle of my twins and the many ways that they complete our family w 3 kids.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
I have chosen not to talk about my treatment with others, which makes that unlikely. With that said, I think I would say to any fertility patients to prepare for an emotional journey that may not be successful. I feel very lucky that my treatment worked because the stats/numbers were not on my side.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
I was very comfortable with Dr. Pauli. He was honest, caring and direct. I also felt like since I was in his care for a good amount of time we developed a comfort level and relationship that helped the relationship feel very human.
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
I really don't remember specifics. I will say that I had a miscarriage at 12 weeks with one cycle and had success with the very next cycle. The first 2 cycles resulted in adjustments that led to success with the 3rd and 4th cycles of IVF.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Nicole )
I think her name was Nicole, but I'm not 100% sure I'm remembering that right. She was fantastic, as were all others filling in when she wasn't available. When I was struggling with things she was emotional on the phone with me and it was clear that she was very invested in my care. I am so thankful for the nurses as well as Dr. Pauli.
Describe your experience with Boston IVF.
Location worked well for me. Was really lucky to have a first rate option in my same town, as I noticed that others traveled good distances to come there. I can only recall strengths and have no weaknesses to report. I will say that with the distance of time, my recollection of the experience has faded.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
There were plenty of costs due to some insurance changes, but we changed our insurance so that the more expensive IVF procedures were covered.
9
Doctor
Samuel Pauli
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Boston IVF
Lexington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5