Rated 8.4
Strongly recommend: 64%Neutral: 20%Don't recommend: 16%8.4
64% strongly recommend
303 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.5
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
7
7
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.9
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
4,596
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
21 doctors work here
7.8
Average Doctor Score
Merle Berger
Boston IVF
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Samuel Pauli
Boston IVF
82% strongly recommend
29 Reviews
Rated 9.3
Strongly recommend: 82%Neutral: 18%9.3
Nina Resetkova
Boston IVF
67% strongly recommend
6 Reviews
Rated 9.3
Strongly recommend: 67%Neutral: 33%9.3
Rita Sneeringer
Boston IVF
80% strongly recommend
22 Reviews
Rated 9.1
Strongly recommend: 80%Neutral: 12%Don't recommend: 8%9.1
Brian Berger
Boston IVF
69% strongly recommend
33 Reviews
Rated 8.9
Strongly recommend: 69%Neutral: 24%Don't recommend: 7%8.9
Sandy Li
Boston IVF
83% strongly recommend
2 Reviews
Rated 8.8
Strongly recommend: 83%Don't recommend: 17%8.8
Benjamin Lannon
Boston IVF
66% strongly recommend
28 Reviews
Rated 8.7
Strongly recommend: 66%Neutral: 26%Don't recommend: 9%8.7
Alan S. Penzias
Boston IVF
52% strongly recommend
18 Reviews
Rated 8.1
Strongly recommend: 52%Neutral: 38%Don't recommend: 10%8.1
Thomas Toth
Boston IVF
40% strongly recommend
2 Reviews
Rated 7.8
Strongly recommend: 40%Neutral: 60%7.8
Kristen Wright
Boston IVF
50% strongly recommend
17 Reviews
Rated 7.7
Strongly recommend: 50%Neutral: 22%Don't recommend: 28%7.7
Steven Bayer
Boston IVF
43% strongly recommend
12 Reviews
Rated 7.6
Strongly recommend: 43%Neutral: 43%Don't recommend: 14%7.6
Kerri Luzzo
Boston IVF
45% strongly recommend
20 Reviews
Rated 7.6
Strongly recommend: 45%Neutral: 33%Don't recommend: 22%7.6
Armando Arroyo
Boston IVF
49% strongly recommend
43 Reviews
Rated 7.6
Strongly recommend: 49%Neutral: 22%Don't recommend: 29%7.6
Lauren Murphy
Boston IVF
32% strongly recommend
3 Reviews
Rated 7.6
Strongly recommend: 32%Neutral: 34%Don't recommend: 34%7.6
Carla DiGirolamo
Boston IVF
31% strongly recommend
16 Reviews
Rated 7.3
Strongly recommend: 31%Neutral: 52%Don't recommend: 17%7.3
Grace Lee
Harvard Vanguard
48% strongly recommend
16 Reviews
Rated 7
Strongly recommend: 48%Neutral: 26%Don't recommend: 26%7
David Ryley
Boston IVF
53% strongly recommend
33 Reviews
Rated 6.9
Strongly recommend: 53%Neutral: 6%Don't recommend: 41%6.9
Michael Alper
Boston IVF
9% strongly recommend
13 Reviews
Rated 6
Strongly recommend: 9%Neutral: 31%Don't recommend: 60%6
Samuel Pang
Boston IVF
21% strongly recommend
11 Reviews
Rated 5.8
Strongly recommend: 21%Neutral: 47%Don't recommend: 32%5.8
Kim L. Thornton
Boston IVF
25% strongly recommend
16 Reviews
Rated 4.8
Strongly recommend: 25%Neutral: 14%Don't recommend: 61%4.8
Stephen Lazarou
Boston IVF
strongly recommend
0 Reviews
Rated
Show 17 more

This clinic has 27 offices

Boston
800 Washington St
Boston, MA 02111
888 300-2483
Brighton
736 Cambridge Street
Boston, MA 02135
888 300-2483
Brookline
1 Brookline Place
Brookline, MA 02445
(617) 735-9000
Cambridge
330 Mt Auburn St
Cambridge, MA 02138
888 300-2483
Cape Cod
134 Ansel Hallett Road
West Yarmouth, MA 02673
(617) 793-1100
Danvers
480 Maple Street
Danvers, MA 01923
(888) 300-2483
Downtown Boston
One Liberty Square
Boston, MA 02109
857-244-6750
Foxboro
18 Washington Street
Foxboro, MA 02035
(401) 369-7822
Framingham
115 Lincoln Street
Framingham, MA 01702
888 300-2483
Gloucester
298 Washington Street
Gloucester, MA 01930
800 858-4832
Lexington
One Forbes Road
Lexington, MA 02421
800 858-4832
Middletown
850 Aquidneck Road
Middletown, RI 02842
401.369.7822
Milford
14 Prospect Street
Milford, MA 01757
(888) 300-2483
Nantucket
57 Prospect Street
Nantucket, MA 02554
(888) 300-2483
North Chelmsford
10 Research Place
North Chelmsford, MA 01863
800 858-4832
North Dartmouth
531 Faunce Corner Road
North Dartmouth, MA 02747
800 858-4832
Providence
49 Seekonk Street
Providence, RI 02906
401.369.7822
Quincy
2300 Crown Colony Drive
Quincy, MA 02169
800 858-4832
Raynham
675 Paramount Drive
Raynham, MA 02767
800 858-4832
Rye
1245 Washington Road
Rye, NH 03870
(877) 858-2483
South Portland
778 Main Street, Suite 2
South Portland, ME 04106
(207) 358-7600
South Shore
2300 Crown Colony Drive
Quincy, MA 02169
(617) 793-1100
Stoneham
2 Main Street
Stoneham, MA 02180
(888) 300-2483
Syracuse
5792 Widewaters Parkway
Syracuse, NY 13214
3157033050
Waltham
130 Second Avenue
Waltham, MA 02451
(781) 434-6500
Westborough
Four Bellows Road
Westborough, MA 01580
800 858-4832
Worcester
338 Plantation Street
Worcester, MA 01605
(508) 751-8050
Show 25 more

303 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
0
0
Age 33 - 34
2 IUI
5 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Lawyer
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Be aware that he [Dr. Samuel Pang] has many patients. Always double check the dosage of medications that you should be taking- especially if it is a medication that could impact the success of implantation...is intelligent, but has far too many patients and cannot spend the time necessary to focus on each patient. I constantly felt like I was a number and did not feel like I got personal care for my case...I was not informed about a change in my thyroid medication.
On more than one occasion [nurse at Boston IVF] was accusatory of me. The first time she said I didn't inform her or Dr. Pang about work travel- which I had with both of them. In the next instance she accused me of not taking my medications correctly- which I was; but the medical team never communicated to me that I should have changed my dosage....I was not informed about a change in my thyroid medication... is run like a large corporation. They seem to care more about the number of patients than they do about how the patients are treated. I could not help but to feel they wanted to get the most cycles out of me as possible instead of having success early on.
How was your experience with Samuel Pang at Boston IVF?
Dr. Pang is intelligent, but has far too many patients and cannot spend the time necessary to focus on each patient. I constantly felt like I was a number and did not feel like I got personal care for my case.
What's one piece of advice would you give a prospective patient of Samuel Pang at Boston IVF?
Be aware that he has many patients. Always double check the dosage of medications that you should be taking- especially if it is a medication that could impact the success of implantation.
During treatment, were you treated like a number or a human with Samuel Pang at Boston IVF?
After my last failed cycle Dr. Pang's nurse questioned if I was taking the correct dose of Levothyroxin. She told me I was taking the wrong dose; however, upon further inspection she confirmed nobody had told me to change my dosage.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Lisa Butters)
On more than one occasion Lisa was accusatory of me. The first time she said I didn't inform her or Dr. Pang about work travel- which I had with both of them. In the next instance she accused me of not taking my medications correctly- which I was; but the medical team never communicated to me that I should have changed my dosage.
Describe your experience with Boston IVF.
BostonIVF is run like a large corporation. They seem to care more about the number of patients than they do about how the patients are treated. I could not help but to feel they wanted to get the most cycles out of me as possible instead of having success early on.
What specific things went wrong at Boston IVF?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
I was not informed about a change in my thyroid medication. The nurse then accused me of either taking the medication incorrectly or not at the correct dosage. Neither of which was true- I was just never informed about the change in dosage- which the nurse later agreed with me on.
0
Doctor
Samuel Pang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Boston IVF
Lexington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2019, Unsuccessful
10
10
Age 40 - 45
3 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Other
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Steven Bayer is] down to earth and feels for the heart break his patients go through...explains in detail what he knew to be our issue with our 2 known miscarriages. He took the time to explain...He was very understanding how we felt and truly wanted to be parents... He went into detail as options available and told us honestly he felt the best option would be embryo adoption given we had started an adoption process just last year. Dr Bayer leads with his heart, and truly feels what his patients are experiencing.
I’ve had little contact with my nurse [at Boston IVF], but each time I do, she checks with Dr Bayer so there is no miscommunication. She through when we do discuss lab results or next steps to ensure I understand how it all works...His consult was $350 and the cost for the day of my embryo transfer is $4400 that includes 1 yr of storage fees at their facility...As a new patient I felt comfortable and knew everyone I had contact with was very helpful and kind. They treat you like a human and not a number or someone that doesn’t fit a mold that some offices feel you should. They are very empathic to your heartbreak. I’m still trying to find a weakness,although I’m sure they have them, my experience has been seamless thus far.
How was your experience with Steven Bayer at Boston IVF?
Dr Bayer explains in detail what he knew to be our issue with our 2 known miscarriages. He took the time to explain we could try cloned and gave us the odds of it working. He was very understanding how we felt and truly wanted to be parents. When cloned didn’t work, my husband and I chose to keep trying naturally. Over the last 4 years we’ve endure the adoption option which ended in a disaster with information we were told but didn’t happen. We pulled out of the adoption last year. We then saw another fertility specialist closer to home, he didn’t care as to why we were there, he told me to lose 50lbs and call him once I did. He went as far to say, he’s seen shorter and wider do it do I can if I put my mind too it. I lost 23lbs hurt my back in the meantime and was killing myself to lose. Then decided to go back to see Dr Bayer this year. Upon entering his office we had the typical how are you doings, then lead to say it’s been a very long 4+ year journey for you. How have you been doing with this? He went into detail as options available and told us honestly he felt the best option would be embryo adoption given we had started an adoption process just last year. Dr Bayer leads with his heart, and truly feels what his patients are experiencing. Not once but twice he told us he can help us become parents, our life long dream. I left there with tears of joy and a heart that was full of happiness finally. We started the process in February, found embryos in August and are in the process of waiting for cycles to do the transfer. I can’t thank Dr Bayer and his team enough for all they have done. Dr Bayer has reassured me on more than one occasion, helping couples become parents is “what his team and Garrison” does!! He’s excited for us
What's one piece of advice would you give a prospective patient of Steven Bayer at Boston IVF?
Any and all questions you ask, he will answer truthfully and honestly. He’s in this profession because he truly cares for his patients. Highly recommend him
During treatment, were you treated like a number or a human with Steven Bayer at Boston IVF?
He’s do down to earth and feels for the heart break his patients go through
Describe the protocols Steven Bayer used in your cycles at Boston IVF and their degree of success.
We tried 3 cycles clomid due to being younger and having regular periods at that time. At this time in order to begin the process for my frozen embryo transfer, we have started and finished medications to induce a period. Once that happens I’ll take 2 and 1/2 weeks of estrogen, have an ultrasound and if the uterine lining isn’t thick enough, we’ll increase estrogen and have another ultrasound. If uterine lining is thick enough, I’ll have the transfer scheduled then begin progesterone for 10 weeks there after. Everything needs to be perfect in order for my embryo to attach. There is still a chance of miscarriage
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Amanda D)
I’ve had little contact with my nurse, but each time I do, she checks with Dr Bayer so there is no miscommunication. She through when we do discuss lab results or next steps to ensure I understand how it all works.
Describe your experience with Boston IVF.
As a new patient I felt comfortable and knew everyone I had contact with was very helpful and kind. They treat you like a human and not a number or someone that doesn’t fit a mold that some offices feel you should. They are very empathic to your heartbreak. I’m still trying to find a weakness,although I’m sure they have them, my experience has been seamless thus far.
Describe the costs associated with your care under Steven Bayer at Boston IVF.
Dr Bayer is part of my out of nextwork coverage so all bills are paid by me until I reach my deductible. That deductible is very high, so that will not happen. His consult was $350 and the cost for the day of my embryo transfer is $4400 that includes 1 yr of storage fees at their facility.
Describe Steven Bayer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We will do a single embryo transfer as soon as my cycle begins with a followed ultrasound. One embryo transfer is best for me and my baby at this time to ensure a happy healthy pregnancy.
10
Doctor
Steven Bayer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
Brookline
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Consult
0
0
Age 24
Prefer not to answer
Income $100K - $199K
Operations
1st of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor [Dr. Armando Arroyo] never greeted me. Never asked me what I wanted to accomplish. Nor asked me questions about myself to understand who I was... didn't want to talk through anything at all. He signed me up for a list of over 30 tests. Most that either I had already had done...Never once did he ask if I had any questions or concerns. Just "see you in 6 weeks for your follow up" and ushered me into another room to talk to a financial adviser. I have NEVER left a doctor being so confused as to what was going on, and I was in tears. It was AWFUL. If you are a woman, who is looking for help, he is looking for money, he does not care about your well being at all.
[Boston IVF- Syracuse Center is] a homey feeling clinic...The receptionist didn't know anything, and took 10 minutes to check me in. It is near impossible to find the office as its inside a huge building and when you use your GPS, good luck getting there. and The receptionist when you call for help can't help at all...I was handed off like a package [by the nurse], one for my weight, one for the 50000 questions they ask you, then one who's job was to talk to me about how I am going to pay for it. She literally said "Well, everything will be billed to insurance, but we don't know what they will cover, and you will have to pay the rest." Which didn't help me at all.
How was your experience with Armando Arroyo at Boston IVF?
I was sat down in Dr.Arroyo's office, and told that he would talk with me about everything. He said okay, you have PCOS. Great, your options are get pregnant or get on birth control. That was it. I tried to ask various questions about managing my hormone levels, and he brushed off the questions. I told him what my concerns were and he pretty much didn't care. He told me that it was what he planned or nothing. And didn't want to talk through anything at all. He signed me up for a list of over 30 tests. Most that either I had already had done, or were absolutely un-necessary, as validated by another doctor later. Never once did he ask if I had any questions or concerns. Just "see you in 6 weeks for your follow up" and ushered me into another room to talk to a financial adviser. I have NEVER left a doctor being so confused as to what was going on, and I was in tears. It was AWFUL. If you are a woman, who is looking for help, he is looking for money, he does not care about your well being at all.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
RUN AWAY. FAR AWAY. Find another doctor.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
The doctor never greeted me. Never asked me what I wanted to accomplish. Nor asked me questions about myself to understand who I was. He wanted to see how much money he could get out of me and that was it.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
Dr. Arroyo wanted me to do 30 different blood tests, including genetics, STD (I have never had a positive pap in my life and had just had one done a few weeks earlier), wanted me to come and do about 6 different ultrasounds, and have my husband do a semen test. NONE of these were actually needed ( as told to me by my new doctor).
Describe your experience with the nursing staff at Boston IVF.
I was handed off like a package, one for my weight, one for the 50000 questions they ask you, then one who's job was to talk to me about how I am going to pay for it. She literally said "Well, everything will be billed to insurance, but we don't know what they will cover, and you will have to pay the rest." Which didn't help me at all.
Describe your experience with Boston IVF.
Its a homey feeling clinic. You don't know what you're in for when you walk in. The receptionist didn't know anything, and took 10 minutes to check me in. It is near impossible to find the office as its inside a huge building and when you use your GPS, good luck getting there. and The receptionist when you call for help can't help at all.
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
I have no idea, because the financial person could not tell me what ANYTHING was going to cost. I thought I would walk away with an idea but nope. She didn't know and had nothing she could tell me, even with what my insurance would cover, even though the whole point of sending my insurance information in early was so that I could have an idea of the costs ahead of time.
What specific things went wrong at Boston IVF?
  • Lost paperwork
  • Lost appointments
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
0
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Boston IVF
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 37 - 38
2 IUI
2 IVF
Latinx
Income $50K - $99K
Architect
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Doctor Berger had NO preference [with Eset]. Said the chances the embryos sticking are the same if we transfer one or two...The first time I met Dr Berger he sat and spoke with me for TWO and a HALF HOURS! Answered all my questions, went through all of my paperwork chart by chart, talked about game plan, put my mind at ease and let me know ALL possible options!... He went through each medication and let me know what exactly each would be used for and how it will help.
[Boston IVF] Work WITH my cycle and even did an egg retrieval on a Sunday morning when my body was ready...PGS testing not covered so had to pay $3,700 out of pocket but it is WELL worth it. Also another $500 for meds not covered...The first time I met Dr Berger he sat and spoke with me for TWO and a HALF HOURS! Answered all my questions, went through all of my paperwork chart by chart, talked about game plan, put my mind at ease and let me know ALL possible options!
How was your experience with Brian Berger at Boston IVF?
Dr Berger was able to explain how this cycle would be different from my treatment at FCNE and why I am considered a special case. He went through each medication and let me know what exactly each would be used for and how it will help.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Expect a miracle!
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
The first time I met Dr Berger he sat and spoke with me for TWO and a HALF HOURS! Answered all my questions, went through all of my paperwork chart by chart, talked about game plan, put my mind at ease and let me know ALL possible options!
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
No shots. No birth control. Letrozole, low dose hcg, leuprolide, cetrotide, gonal F, ovidrel (trigger shot), doxyclycline, medrol and crinone inserts
Describe your experience with the nursing staff at Boston IVF.
Would call me and tell me they are missing paperwork when they actually had it in their possession. Failed to order meds.
Describe your experience with Boston IVF.
Cleaner, nice facilities than FCNE. Better locations. Work WITH my cycle and even did an egg retrieval on a Sunday morning when my body was ready. FCNE only does procedures on Tuesdays so if my body wasn't ready I would be overmedicated.
Describe the costs associated with your care under Brian Berger at Boston IVF.
PGS testing not covered so had to pay $3,700 out of pocket but it is WELL worth it. Also another $500 for meds not covered.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Doctor Berger had NO preference. Said the chances the embryos sticking are the same if we transfer one or two.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
Describe the specific things that went wrong at Boston IVF.
I would just ask that the nurses LOOK in their files before accusing me of not sending the right paperwork
10
Doctor
Brian Berger
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
4
1
Age 35
3 Fertility Medications
PCOS
Prefer not to answer
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Armando Arroyo] never knew our names and had the same exact meeting with us TWO times and didn't know it until my husband reminded him...He seemed like a nice enough guy and did explain things to us but he should have had a nurse in the office when he was explaining the plan to us because once we got outside his office everything was different...We were doing a few rounds of letrozole and trigger shots with relations then going to IUI.
once I tried to pay [at Boston IVF- THe Syracuse Center] and they told me I had no balance. When I left the office they called/emailed me IMMEDIATELY asking me to clear up my balance that didn't exist a few minutes earlier. If only they called with MEDICAL information as quickly as they called to collect money...Some [nurses] were very nice, some literally never spoke to me when doing 10+ minute ultrasounds. One nurse checked me in as the wrong patient and started a procedure on me as said patient!! I only found out because the doctor called me the wrong name!
How was your experience with Armando Arroyo at Boston IVF?
I only met him twice but it took up a lot of my time for him to hold the same meeting with us two times to discuss the same thing. He seemed like a nice enough guy and did explain things to us but he should have had a nurse in the office when he was explaining the plan to us because once we got outside his office everything was different.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
Go to CNY fertility instead.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
He never knew our names and had the same exact meeting with us TWO times and didn't know it until my husband reminded him.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
We were doing a few rounds of letrozole and trigger shots with relations then going to IUI.
Describe your experience with the nursing staff at Boston IVF.
Some were very nice, some literally never spoke to me when doing 10+ minute ultrasounds. One nurse checked me in as the wrong patient and started a procedure on me as said patient!! I only found out because the doctor called me the wrong name!
Describe your experience with Boston IVF.
Clean office but they only care about money, not patients. You're COD which is fine but once I tried to pay and they told me I had no balance. When I left the office they called/emailed me IMMEDIATELY asking me to clear up my balance that didn't exist a few minutes earlier. If only they called with MEDICAL information as quickly as they called to collect money.
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
Monitoring and bloodwork was $450/visit.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
Mentioned the payment issues and incorrect patient issue on previous slides.
4
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Boston IVF
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
9
Age 34
IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr arroyo was polite and respectful. He made us feel like we were “normal” even though we have been feeling like something is wrong with us. He addressed our fears and worries and reassured us that we WILL get pregnant one way or another :) ... I felt like Dr. Arroyo addressed my concerns and talked to me as if we were on the same level. He does a very good job of giving information while also treating you with kindness
Boston ivf in Syracuse is a brand new clinic and it is beautiful. The staff is so friendly and welcoming and I have very little wait time when I get there. They have been great about scheduling appointments and taking my phone calls ... We are just starting out so I am not sure what it will all cost but their rates are pretty decent! ... So far we have had a consultation and baseline blood work & an ultrasound for my follicles and uterine lining. We will go back for a follow up appointment early March and starting iui when my March cycle begins
How was your experience with Armando Arroyo at Boston IVF?
Dr arroyo was polite and respectful. He made us feel like we were “normal” even though we have been feeling like something is wrong with us. He addressed our fears and worries and reassured us that we WILL get pregnant one way or another :)
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
Make your appointment asap they are booking up fast
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
I felt like Dr. Arroyo addressed my concerns and talked to me as if we were on the same level. He does a very good job of giving information while also treating you with kindness
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
We are at the beginning stages of our journey, starting our first IUI cycle in March. So far we have had a consultation and baseline blood work & an ultrasound for my follicles and uterine lining. We will go back for a follow up appointment early March and starting iui when my March cycle begins
Describe your experience with Boston IVF.
Boston ivf in Syracuse is a brand new clinic and it is beautiful. The staff is so friendly and welcoming and I have very little wait time when I get there. They have been great about scheduling appointments and taking my phone calls
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
We are just starting out so I am not sure what it will all cost but their rates are pretty decent!
8
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Boston IVF
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
10
10
Age 33 - 34
1 IUI
Anovulation
PCOS
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Nina Resetkova] was very warm, very knowledgeable. Any question I asked she would take the time to explain without making me feel like I was asking too much...Every step has been planned out and everyone is friendly and available when I need someone... We never went to the next step too fast and everything was within in time and how comfortable we as a couple are...
[The nurses at Boston IVF are] Very helpful and answered any questions I have whenever I needed things to be either talked out or answered....We never went to the next step too fast and everything was within in time and how comfortable we as a couple are...Very welcoming, great environment in both clinics I’ve been to. Made some great clinic relationships with some staff as I was going in several times a week. I would like the ability to speak with someone right away more often but other than that both offices are great...She [Dr. Nina Resetkova] was very warm, very knowledgeable. Any question I asked she would take the time to explain without making me feel like I was asking too much...Every step has been planned out and everyone is friendly and available when I need someone... We never went to the next step too fast and everything was within in time and how comfortable we as a couple are...
How was your experience with Nina Resetkova at Boston IVF?
Boston IVF as a whole has been great. I’ve gone to several locations to have different things done. From the nurses, to to MAs to the financial team. Every step has been planned out and everyone is friendly and available when I need someone
What's one piece of advice would you give a prospective patient of Nina Resetkova at Boston IVF?
Be prepared, ask lots of questions. And don’t hesitate to take as much time as your need
During treatment, were you treated like a number or a human with Nina Resetkova at Boston IVF?
She was very warm, very knowledgeable. Any question I asked she would take the time to explain without making me feel like I was asking too much
Describe the protocols Nina Resetkova used in your cycles at Boston IVF and their degree of success.
So far, I have been helped buy many resources within Boston IVF. We never went to the next step too fast and everything was within in time and how comfortable we as a couple are.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Stefanie )
Very helpful and answered any questions I have whenever I needed things to be either talked out or answered.
Describe your experience with Boston IVF.
Very welcoming, great environment in both clinics I’ve been to. Made some great clinic relationships with some staff as I was going in several times a week. I would like the ability to speak with someone right away more often but other than that both offices are great
Describe the costs associated with your care under Nina Resetkova at Boston IVF.
Unsure as I’m still in the process
10
Doctor
Nina Resetkova
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
Quincy
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
10
10
Age 35
3 IVF
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Samuel Pauli] actually called me to check in and review results after I met with an np that same day!...He came recommend to me by a friend who was successful with ivf. He was very thoughtful and consider what are concerns are. He came up with a new protocol from what our old doctor was doing. The most shocking thing was he called me to review results with me. This should not be shocking but I was with my other doctor for 3 years she never called me.
They [nurses at Boston IVF] are very nice and easy to get a hold of when needed...Location and hours are a big strength...the nurse are always very nice and they tend to recognize you so that feels confronting. sometimes there is a lack of communication so you have to be on top of your own care...He [Dr. Samuel Pauli] actually called me to check in and review results after I met with an np that same day!...He came recommend to me by a friend who was successful with ivf. He was very thoughtful and consider what are concerns are. He came up with a new protocol from what our old doctor was doing. The most shocking thing was he called me to review results with me. This should not be shocking but I was with my other doctor for 3 years she never called me.
How was your experience with Samuel Pauli at Boston IVF?
He came recommend to me by a friend who was successful with ivf. He was very thoughtful and consider what are concerns are. He came up with a new protocol from what our old doctor was doing. The most shocking thing was he called me to review results with me. This should not be shocking but I was with my other doctor for 3 years she never called me.
What's one piece of advice would you give a prospective patient of Samuel Pauli at Boston IVF?
If you are new to ivf - this takes time lots of time but hopefully will be worth it.
During treatment, were you treated like a number or a human with Samuel Pauli at Boston IVF?
He actually called me to check in and review results after I met with an np that same day!
Describe the protocols Samuel Pauli used in your cycles at Boston IVF and their degree of success.
He was the first to suggest use of embryo glue it was a $500out of pocket charge and may or may not help but it was worth the risk to us. We want to try anything there is out there to try. We got a positive test and are awaiting an ultrasound
Describe your experience with the nursing staff at Boston IVF.
They are very nice and easy to get a hold of when needed
Describe your experience with Boston IVF.
Location and hours are a big strength the nurse are always very nice and they tend to recognize you so that feels confronting. sometimes there is a lack of communication so you have to be on top of your own care.
Describe the costs associated with your care under Samuel Pauli at Boston IVF.
For this year to date 3 thousand ish but I’ve been doing this for over 3 years and have spent over 30 thousand
10
Doctor
Samuel Pauli
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
Lexington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Consult
10
10
Age 30
1 IUI
PCOS
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Dan Griffin] explained that after all the testing we have completed there is no clear reason for our infertility. He was very sympathetic with our struggle and was understanding...explained what our steps would be and our chances with certain steps...wanted to try another cycle of IUI but felt more confident with going straight to IVF... I know some women feel more comfortable with a female dr in regards to fertility issues but Dr Griffin was very down to earth and compassionate.
The clinic [Boston IVF] was thorough and very discreet. They staff was polite and very welcoming...knowledgeable on fertility issues and eager to answer any questions...The cost for a consult was around $130.00...Any new patient should feel confident going there for care...[Dr. Dan Griffin] was very thorough...explained what our steps would be and our chances with certain steps.
How was your experience with Dan Griffin at Boston IVF?
Our Dr was very thorough. He explained what our steps would be and our chances with certain steps. He explained that all of our testing came back within normal ranges. He was very compassionate and understanding. He was in depth in regards to both mine and my husbands test and our chances of conceiving.
What's one piece of advice would you give a prospective patient of Dan Griffin at Boston IVF?
Do not be nervous. I know some women feel more comfortable with a female dr in regards to fertility issues but Dr Griffin was very down to earth and compassionate.
During treatment, were you treated like a number or a human with Dan Griffin at Boston IVF?
The Dr explained everything very clear. He also explained that after all the testing we have completed there is no clear reason for our infertility. He was very sympathetic with our struggle and was understanding.
Describe the protocols Dan Griffin used in your cycles at Boston IVF and their degree of success.
Dr Griffin wanted to try another cycle of IUI but felt more confident with going straight to IVF.
Describe your experience with the nursing staff at Boston IVF.
Very polite and thorough
Describe your experience with Boston IVF.
The clinic was thorough and very discreet. They staff was polite and very welcoming. The staff was very knowledgeable on fertility issues and eager to answer any questions. I did not notice any weaknesses for the clinic or staff. Any new patient should feel confident going there for care.
Describe the costs associated with your care under Dan Griffin at Boston IVF.
The cost for a consult was around $130.00
10
Doctor
Dan Griffin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 33 - 34
5 IVF
Donor Eggs
Diminished Ovarian Reserve
Other
European
Income $500K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Benjamin Lannon] has a great way of describing what you'll go through while describing things professionally but also understand that you are a person. He has a way of being your doctor but also a confident. He knew how to explain things both to my husband and to myself...I have a balanced translocation so my eggs have all been bad, as well as a diminished ovarian reserve. So given these, I was on a high medication protocol. He followed me closely and tried to obtain as many eggs as possible to increase my chances of a good egg. He was open to my ideas as well.
The lab work is assigned a time which is difficult but the staff is amazing [at Boston IVF]. If you need something different, they will try as hard as they can to obtain that for you. They know how to motivate you and to keep you optimistic...[the nurses] are wonderful!!!...I never had a good embryo to transfer...I have a balanced translocation so my eggs have all been bad, as well as a diminished ovarian reserve. So given these, I was on a high medication protocol. He followed me closely and tried to obtain as many eggs as possible to increase my chances of a good egg. He was open to my ideas as well.
How was your experience with Benjamin Lannon at Boston IVF?
He has a great way of describing what you'll go through while describing things professionally but also understand that you are a person. He has a way of being your doctor but also a confident. He knew how to explain things both to my husband and to myself.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
I am sorry you have to go through this but one day, you will create a family
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
He has a great way of discussing difficult issues with couples
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
I have a balanced translocation so my eggs have all been bad, as well as a diminished ovarian reserve. So given these, I was on a high medication protocol. He followed me closely and tried to obtain as many eggs as possible to increase my chances of a good egg. He was open to my ideas as well.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Tiffany Tiff)
These are wonderful!!!
Describe your experience with Boston IVF.
The lab work is assigned a time which is difficult but the staff is amazing. If you need something different, they will try as hard as they can to obtain that for you. They know how to motivate you and to keep you optimistic.
Describe Benjamin Lannon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I never had a good embryo to transfer
10
Doctor
Benjamin Lannon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
South Portland
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
7
Age 31
2 IUI
Endometriosis
Recurrent Pregnancy Loss
European
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Michael Alper] will answer your questions but it definitely more pushy with IVF. He also doesn’t seem too caring, but is professional...It takes forever to get in for an appointment as Dr Apler is only in a couple times a month...We met with Dr Alper twice, once for a consultation then again to go over results of our testing. We led to IVF being our best option. I had always worked with my OB/GYN with fertility treatments. I am going back to her for a laparoscopy now to see if my endometriosis is back before going through ivf with Boston IVF
All nurses were friendly [at Boston IVF]...It will cost us about $15,000 to do IVF. All the bloodwork is expensive, we’re at about $2000 in just testing...It takes forever to get in for an appointment as Dr Apler is only in a couple times a month. You may get tons of testing done, most of which you may have already had if you were working with your OB/GYN...We met with Dr Alper twice, once for a consultation then again to go over results of our testing. We led to IVF being our best option. I had always worked with my OB/GYN with fertility treatments. I am going back to her for a laparoscopy now to see if my endometriosis is back before going through ivf with Boston IVF
How was your experience with Michael Alper at Boston IVF?
We met with Dr Alper twice, once for a consultation then again to go over results of our testing. We led to IVF being our best option. I had always worked with my OB/GYN with fertility treatments. I am going back to her for a laparoscopy now to see if my endometriosis is back before going through ivf with Boston IVF
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF?
He will answer your questions but it definitely more pushy with IVF. He also doesn’t seem too caring, but is professional.
Describe your experience with the nursing staff at Boston IVF.
All nurses were friendly
Describe your experience with Boston IVF.
It takes forever to get in for an appointment as Dr Apler is only in a couple times a month. You may get tons of testing done, most of which you may have already had if you were working with your OB/GYN.
Describe the costs associated with your care under Michael Alper at Boston IVF.
It will cost us about $15,000 to do IVF. All the bloodwork is expensive, we’re at about $2000 in just testing.
8
Doctor
Michael Alper
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
Boston IVF
South Portland
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 34 - 35
2 IVF
Poor Egg Quality
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Brian Berger] listened to my concerns and was very helpful with answers...was so friendly and made me feel so comfortable. He was timely in responding to me. He also gave me realistic expectations. He made the process as painless and not frustrating as he could...I have poor egg quality. We did two egg retrieval’s and PGS tasting to get the best quality egg for transfer...You have to be proactive and follow up...
A weakness [at Boston IVF] would be calling patients back. I realize it’s busy but maybe an email option would be easier for easy questions. You have to be proactive and call for results sometimes. The insurance price takes a long time for results. I found that frustrating...The nursing staff was supportive and helpful...It was difficult to get to the lab sometimes on work days. I wish there was an option for afternoon blood draws...Pgs twice coating over $7,000 Meds $1500 All other cost $10,000
How was your experience with Brian Berger at Boston IVF?
Dr. Berger was so friendly and made me feel so comfortable. He was timely in responding to me. He also gave me realistic expectations. He made the process as painless and not frustrating as he could.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
You have to be proactive and follow up.
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
He listened to my concerns and was very helpful with answers.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
I have poor egg quality. We did two egg retrieval’s and PGS tasting to get the best quality egg for transfer.
Describe your experience with the nursing staff at Boston IVF.
The nursing staff was supportive and helpful
Describe your experience with Boston IVF.
A weakness would be calling patients back. I realize it’s busy but maybe an email option would be easier for easy questions. You have to be proactive and call for results sometimes. The insurance price takes a long time for results. I found that frustrating.
Describe your experience with your monitoring appointments at Boston IVF.
It was difficult to get to the lab sometimes on work days. I wish there was an option for afternoon blood draws
Describe the costs associated with your care under Brian Berger at Boston IVF.
Pgs twice coating over $7,000 Meds $1500 All other cost $10,000
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I don’t have a comment for this
10
Doctor
Brian Berger
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 32
1 IVF
Unexplained
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Rita Sneeringer] was very personable, patient and sympathetic towards our situation. She was extremely knowledgeable and approached each meeting with customized recommendations based on our preferences, and how my body was responding to treatment...We felt completely comfortable and confident in her plan of action. We had A LOT of questions and she was extremely patient. We can’t say enough great things about her. I’ve already recommended her to several friends and coworkers.
We did a freeze all egg retrieval, phs testing and fet [at Boston IVF]...Clinic strengths: organized, atmosphere is nice, clean, staff is friendly Clinic weaknesses: typically a little slow, road clinic is on has major pot holes- more of just a general commuting annoyance...Schedule your initial appointment sooner rather than later...books up quickly...Dr Sneeringer was very personable, patient and sympathetic towards our situation. She was extremely knowledgeable and approached each meeting with customized recommendations based on our preferences, and how my body was responding to treatment.
How was your experience with Rita Sneeringer at Boston IVF?
We felt completely comfortable and confident in her plan of action. We had A LOT of questions and she was extremely patient. We can’t say enough great things about her. I’ve already recommended her to several friends and coworkers.
What's one piece of advice would you give a prospective patient of Rita Sneeringer at Boston IVF?
Schedule your initial appointment sooner rather than later. She books up quickly.
During treatment, were you treated like a number or a human with Rita Sneeringer at Boston IVF?
Dr Sneeringer was very personable, patient and sympathetic towards our situation. She was extremely knowledgeable and approached each meeting with customized recommendations based on our preferences, and how my body was responding to treatment.
Describe the protocols Rita Sneeringer used in your cycles at Boston IVF and their degree of success.
We did a freeze all egg retrieval, phs testing and fet
Describe your experience with Boston IVF.
Clinic strengths: organized, atmosphere is nice, clean, staff is friendly Clinic weaknesses: typically a little slow, road clinic is on has major pot holes- more of just a general commuting annoyance Nothing else to share here
10
Doctor
Rita Sneeringer
Humanity
Communication
Frequency Seen
Compassion
10
Clinic
Boston IVF
Waltham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
7
8
Age 32
2 IUI
Unexplained
European
Income $100K - $199K
2nd of 3 Docs
Neutral
Neutral
Unsuccessful
[Dr. Steven Bayer] was compassionate and thoughtful. However, he works at a high cost clinic - we felt like we were constantly repeating the same protocol with no changes. And we couldn't afford to continue to go there...He is great - just wish he worked at a more affordable clinic...He spoke to us like he cared and tried to help us with financial decisions...[Protocols included] Letrozole...
Strengths [at Boston IVF]: Convenience - many locations - easy to get an appointment - someone picks up the phone right away and nurses get back to you within a couple of hours. Weaknesses: Cost - just cannot afford to keep going here. The cost of the IVF egg retrieval procedure is 10k and each ultra sound / bloodwork which occurs every couple of days is also thousands of dollars. I know it doesn't cost that much to administer a 2 minute ultrasound.
How was your experience with Steven Bayer at Boston IVF?
Doctor Bayer was compassionate and thoughtful. However, he works at a high cost clinic - we felt like we were constantly repeating the same protocol with no changes. And we couldn't afford to continue to go there.
What's one piece of advice would you give a prospective patient of Steven Bayer at Boston IVF?
He is great - just wish he worked at a more affordable clinic.
During treatment, were you treated like a number or a human with Steven Bayer at Boston IVF?
He spoke to us like he cared and tried to help us with financial decisions.
Describe the protocols Steven Bayer used in your cycles at Boston IVF and their degree of success.
Letrozole
Describe your experience with Boston IVF.
Strengths: Convenience - many locations - easy to get an appointment - someone picks up the phone right away and nurses get back to you within a couple of hours. Weaknesses: Cost - just cannot afford to keep going here. The cost of the IVF egg retrieval procedure is 10k and each ultra sound / bloodwork which occurs every couple of days is also thousands of dollars. I know it doesn't cost that much to administer a 2 minute ultrasound.
Describe the costs associated with your care under Steven Bayer at Boston IVF.
Approximately $3000
7
Doctor
Steven Bayer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Boston IVF
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
0
3
Age 29 - 32
IUI
2 IVF
Unexplained
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My treatment strategy was very different than most fertility patients Dr. Alper told me. I create too many follicles...I felt like I was just a number to Dr. Alper. He was not very personable. When meeting or speaking with him about next steps, it always seemed like he was just taking a guess on what we should do next. ... Our personalities didn't work together. I needed more than just the facts during this financial and emotional roller coaster.
Being a new patient and extremely nervous of the unknown, I think the front desk [Boston IVF] could be a little more upbeat and friendly. The financial coordinator was at times hard to talk to due to her abruptness. She seemed annoyed at times when I would ask questions via phone. She was excellent when answering emails and would respond in a quick fashion.
How was your experience with Michael Alper at Boston IVF?
Meeting Dr. Alper for the first time was a quick 20 minute consult, which was surprising to me since we were paying a large sum out of pocket for this visit. He described the general process of IVF and said he would send the information to his nurse. I was really taken back by the lack of personality and how business like it was. I continued to get treatment with him as my doctor because it was convenient for my job and location. I thought maybe I was being too critical and my husband agreed. After the first round of IVF, the only time I spoke or met with Doctor Alper was our consult and the meeting after hearing we were not pregnant. This meeting was to go over the first round and our next steps. This meeting was about 20 minutes as well. I was disappointed that Dr. Alper was my doctor, but never did any of my egg retrievals or transfers. I was not informed by him that he would not be doing either procedure. For my second round of IVF he adjusted my medications and steps we would take to conceive. When it was time to transfer the embryos, he did listen to my husband and my opinion about transferring both embryos. We did conceive! Only to have a chemical pregnancy a couple weeks later. During that time, I worked with my nurse and another doctor in the office. I couldn't believe that my own doctor was not helping my husband and I through the difficult time. Dr. Alper did call a few weeks after my chemical pregnancy to discuss next steps and informed me that I did not have a miscarriage, but a chemical pregnancy. The way he told me that made me feel awful. I felt like he could have explained the difference to me in a more gentle way. Dr. Alper is a very smart man and it showed during our conversations. I just feel like it wasn't a good match. Our personalities didn't work together. I needed more than just the facts during this financial and emotional roller coaster. Looking back at my experience with Dr. Alper, I wished I stood my ground and did what I felt was right for me instead of listening to others and thinking “I am new to this world of IVF and maybe this is just how it is.”
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF?
Be up front with him on what you need or want. Ask him if he can give you what you need/want. If not, find another doctor. Be your own advocate.
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF?
I felt like I was just a number to Dr. Alper. He was not very personable. When meeting or speaking with him about next steps, it always seemed like he was just taking a guess on what we should do next. It did not make me feel very comfortable with the financial and emotional burden for a "Well, maybe we should try this... no, I think I would like to try this instead..." On another note, Dr. Alper was my doctor who reviewed my progress and gave instructions for our plan forward, but he never did any of my egg retrieval or transfers. This was unexpected the first time going through the IVF process.
Describe the protocols Michael Alper used in your cycles at Boston IVF and their degree of success.
My treatment strategy was very different than most fertility patients Dr. Alper told me. I create too many follicles, so he wanted to start me on the lowest dosage of Gonal F he has prescribed. He started me on 150 units of Gonal F for the first few nights then lowered it down to 87.5 units for the reminder of injections. He lowered the dosage due to the fact that my hormone level was too high and they needed my eggs to develop more slowly. For this round of IVF they collected 20 eggs, 7 eggs were fertilized and 5 became embryos. The transfer was on day 3 and my remaining embryos did not make it to day 5 to freeze. For my second round of IVF, he prescribed 100 units of Gonal F due to the fact that my follicles grew too quickly last cycle. 10 eggs were collected, 5 fertilized and 4 were embryos. We transferred 2 embryos on day 3 due to the quality of my eggs and thinking they would not last until day 5. This would give them a better chance to survive. I did conceive this cycle, but ended with a chemical pregnancy.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Barbara Del Signore)
My nurse was very friendly and compassionate. She was very kind and was always willing to help in any way she could. My only complaint was she was disorganized and when I would call or email her with questions or concerns, she didn't seem like she knew what she was talking about.
Describe your experience with Boston IVF.
Being a new patient and extremely nervous of the unknown, I think the front desk could be a little more upbeat and friendly. The financial coordinator was at times hard to talk to due to her abruptness. She seemed annoyed at times when I would ask questions via phone. She was excellent when answering emails and would respond in a quick fashion.
Describe the costs associated with your care under Michael Alper at Boston IVF.
Cost was around $8,900 for IVF, egg retrieval and transfer. The medication was separate. The medication cost around $2300. Cost was around $10,500 for IVF w/ICIS, egg retrieval and transfer. This cost was with a 25% discount through the clinic. The medication was around $2000.
0
Doctor
Michael Alper
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Boston IVF
South Portland
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
8
Age 40
IVF
Other
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr Alper seemed very straight forward and gave us our options. He was not overly emotional, for which I actually appreciate a lot. Many people can seem quite phony with their sympathy when they hear about your unfortunate situation, and I prefer a doctor who is matter of fact and does not dwell on the emotional bits. If you want tears and hugs, he may not be for you, but if you want someone who knows his stuff and gets the ball rolling, well you've got your doctor.
Pleasant and peaceful with lots of beautiful baby pictures on the wall [at Boston IVF]. Seemed very clean and organized. I went to the Bangor ME facility, which is apparently run by an outside group. The secretaries in charge of checking us in didn't have anything useful to tell us since they were not directly associated with BostonIVF. Overall though a pleasant experience.... They were prompt and sympathetic. They also made me feel as if they would accomadate my needs since I was located so far away.
How was your experience with Michael Alper at Boston IVF?
We only had the initial consultation, but we were given a clear course of action and made to feel as if we were a part of the process. Dr Alper seemed very straight forward and gave us our options. He was not overly emotional, for which I actually appreciate a lot. Many people can seem quite phony with their sympathy when they hear about your unfortunate situation, and I prefer a doctor who is matter of fact and does not dwell on the emotional bits. If you want tears and hugs, he may not be for you, but if you want someone who knows his stuff and gets the ball rolling, well you've got your doctor.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF?
Go in with all your questions, he'll answer them all!
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF?
He was very friendly, coming out to the waiting room personally to get us, and allowed us to ask the many questions that we had. He seemed responsive to our needs
Describe the protocols Michael Alper used in your cycles at Boston IVF and their degree of success.
I am only in the testing stage right now, so we haven't come up with a treatment plan yet.
Describe your experience with your nurse at Boston IVF.
They were prompt and sympathetic. They also made me feel as if they would accomadate my needs since I was located so far away.
Describe your experience with Boston IVF.
Pleasant and peaceful with lots of beautiful baby pictures on the wall. Seemed very clean and organized. I went to the Bangor ME facility, which is apparently run by an outside group. The secretaries in charge of checking us in didn't have anything useful to tell us since they were not directly associated with BostonIVF. Overall though a pleasant experience.
Describe the costs associated with your care under Michael Alper at Boston IVF.
My insurance has covered it so far.
8
Doctor
Michael Alper
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Boston IVF
South Portland
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
8
8
Age 41 - 42
3 IVF
Uterine Fibroids
Ashkenazi Jewish
Income $50K - $99K
Professor
2nd of 2 Docs
Neutral
Neutral
Successful
Dr. Riley knows his stuff, and also knows I am a scientist who understands the background research and statistics. It took us a couple of tries to fully understand one another's styles but once we did we had a great report and he is always well-prepared having reviewed my particular history and needs, and willing to listen carefully to any of my questions. We joke around and I now never leave without feeling like we have fully discussed everything I had hoped to and that he has tailored his answers and advice to my situation.
Boston IVF is a large fertility center with several locations, though only one (or a few?) do surgeries. Some folks don't love that it feels like a factory and that it may never be your own doctor doing your retrievals, transfers. etc. Personally I love the clinic and after about a month of understanding their whole system I settled into a good routine with them and knew who to call when for what. One benefit of using such a large IVF-only clinic is that they are open 7 days a week no matter what.
How was your experience with David Ryley at Boston IVF?
Dr. Riley knows his stuff, and also knows I am a scientist who understands the background research and statistics. It took us a couple of tries to fully understand one another's styles but once we did we had a great report and he is always well-prepared having reviewed my particular history and needs, and willing to listen carefully to any of my questions. We joke around and I now never leave without feeling like we have fully discussed everything I had hoped to and that he has tailored his answers and advice to my situation.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
Try to self-reflect ahead of time on your needs and what you are hoping to get out of any particular appointment, and make sure you can clearly express those. He seems very willing to adapt his general style to fit those so you can have the best, most informed experience possible.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Dr. Riley knows his stuff, and also knows I am a scientist who understands the background research and statistics. It took us a couple of tries to fully understand one another's styles but once we did we had a great report and he is always well-prepared having reviewed my particular history and needs, and willing to listen carefully to any of my questions. We joke around and I now never leave without feeling like we have fully discussed everything I had hoped to and that he has tailored his answers and advice to my situation.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
Dr. Riley is an award-winning Medical Professor with Harvard Medical School, and up to date on all relevant research. He explains the stats and rationalization for each protocol and step suggested, but I never feel like he wouldn't consider other options if I requested them and they were within the range of approaches he feels are medically appropriate. GIven my age (41 when I started IVF) and not great numbers, we started with an aggressive cycle of estrogen priming, Gonal-F, Medipur, and Cetrotide, along with Ovidril to trigger. The first cycle could have been worse but we decided to change things by trying low dose HcG in place of the medipur. This cycle worked better. For the third we decided why mess with what had worked about as well as we could have expected so we kept it the same, but it went very poorly. Given my age it seems this is not uncommon. If I do another cycle we will try a Lupron Flare protocol, which he figured has about a 50/50 chance of working better but we can't know until we try. I had the option of sticking to the prior plan if I wanted to. We also always have a plan in place for how many embryos to transfer and on which day (as I'm doing fresh cycles) ahead of time. For example, if I have less than four embryos on Day 1 the plan would be to transfer two-three on Day 3. If I have four or more we go to day 5 and transfer 2, and freeze the others if I get more (so far I haven't). If I have extras I have elected to do PGS testing, but I can change my mind at any point if I choose not to. (Though I have given a deposit.)
Describe your experience with your nurse at Boston IVF.
My primary nurse (and former primary nurse) have been wonderful in just about every way. Occasionally when someone else has filled in there has been some confusion where they are telling me something different than what I understood from my primary nurse and doctor.
Describe your experience with Boston IVF.
Boston IVF is a large fertility center with several locations, though only one (or a few?) do surgeries. Some folks don't love that it feels like a factory and that it may never be your own doctor doing your retrievals, transfers. etc. Personally I love the clinic and after about a month of understanding their whole system I settled into a good routine with them and knew who to call when for what. One benefit of using such a large IVF-only clinic is that they are open 7 days a week no matter what. You can schedule your labs and ultrasounds before work. Your results are posted on the patient portal within a few hours and your main nurse (or very occasionally doctor if it's bigger news that might involve a decision) calls you. I am in and out of appointments in minutes and the majority of the staff including phlebotomists are wonderful and get to know you once you've become a frequent flyer.
Describe the costs associated with your care under David Ryley at Boston IVF.
Massachusetts is extremely lucky to require some infertility coverage through insurance, though policies can vary. To date then, there have been relatively few costs (PGS testing deposit was the main one) but as I may be aging out of my current insurance, I assume the numbers will be similar to those at other big clinics around the country. I have not yet done all the pricing but I am sure it is available.
Describe David Ryley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
He bases his suggestions on the statistics available for patient's ages and numbers. So for someone like me over 41 with not great hormone levels, an SET is not recommended. The stats of having multiples with multiple untested embryos are so small, and the risk of trying to freeze, test, and thaw the only extra one or two embryos doesn't seem worth it. That said, and I have asked, if I preferred to only do an SET he would.
What specific things went wrong at Boston IVF?
  • Provided conflicting information
Describe the specific things that went wrong at Boston IVF.
Just the very occasional hearing from a nurse filling in for my main nurse giving slightly different information that it sounds like are more in line with their usual doctor's orders than mine. I have followed up with my own nurse and doctor to clarify.
8
Doctor
David Ryley
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Boston IVF
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
4
6
Age 35
2 IUI
1 IVF
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Engineer
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Wright] clearly had years of experience behind her, which was helpful and reassuring. And she was not condescending in our discussions...The down side to the experience with Wright is that at a few points, I decided that the recommended approach would not be enough.This example occurred when, after 2 failed IUI cycles, she recommended a third and I just didn't see how the third would yield any different result.
The clinic [IVF New England] in Waltham is accessible, clean, safe and secure. I felt the doctors and nurses were attentive and personal, and made every attempt to make me comfortable. I had several tests performed here (HSG, sonohysterogram, and IVF extraction), and they were done smoothly and quickly...I often got a call in the afternoon after lab results were available. The nurses were direct but compassionate, especially Nicki. There were a few times where either the nurses or the pharmacies would get the medication quantities wrong, and that led to out of pocket expenses which were infuriating. For the most part though, I was happy with the nursing team response.
How was your experience with Kristen Wright at Boston IVF?
Kristen Wright was more relatable than other doctors in New England IVF, but she spoke matter-of-factly and took the factors of my fertility challenges into account. Wright clearly had years of experience behind her, which was helpful and reassuring. And she was not condescending in our discussions, as some other doctors have been in the past. The down side to the experience with Wright is that at a few points, I decided that the recommended approach would not be enough. This example occurred when, after 2 failed IUI cycles, she recommended a third and I just didn't see how the third would yield any different result. I also often had to follow up our visits with online research to better understand the recommended treatments and the process, as doctors don't often have time to show patients all of the steps in the process. I also didn't always know the timeline for the various treatment approaches. One IUI cycle is straight forward, but the IVF process is more convoluted and often requires many weeks of insurance approvals, so there were frequently longer than expected stretches of time between treatments.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Do your reading offline after consultations and follow up visits, and ensure you are informed on the treatments so there are no surprises. Be direct and get as much information as you can about the timelines for treatment and what is involved in getting insurance approvals.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
Dr. Wright addressed all of my and my husband's questions, but she was perfunctory and with minimal emotion. I felt like her office took our situation as a unique case, rather than as one of many routines, but I did sometimes feel like I had to advocate for myself and my combination of factors in order to get a good recommendation that was not generic.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
1. Rounds of pre-treatment testing and genetic testing, these were expensive and tough to schedule around my travel, but we completed this in a few months. 2. IUI - I performed two rounds of this treatment, using Letrozol as a trigger around days 14 of my cycle. This required monitoring of my bloodwork and ultrasound results every other day over the course of approximately 2 weeks. This was unsuccessful. 3. Egg retrieval - I used Gonal F, Cetrotide and Lupron as trigger during this time. The egg retrieval yielded 42 eggs, of which 25 fertilized, and ultimately 7 embryos were preserved. I was expecting a transfer but given my response to the retrieval, the decision was made to make this a freezing cycle. I will perform the transfer in a few months.
Describe your experience with the nursing staff at Boston IVF.
I often got a call in the afternoon after lab results were available. The nurses were direct but compassionate, especially Nicki. There were a few times where either the nurses or the pharmacies would get the medication quantities wrong, and that led to out of pocket expenses which were infuriating. For the most part though, I was happy with the nursing team response.
Describe your experience with Boston IVF.
The clinic in Waltham is accessible, clean, safe and secure. I felt the doctors and nurses were attentive and personal, and made every attempt to make me comfortable. I had several tests performed here (HSG, sonohysterogram, and IVF extraction), and they were done smoothly and quickly.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
Genetic testing - $400 for husband, $700 for me Each ultrasound appointment was around $400, and ~50% was covered by my insurance. IUI medication - $100 out of pocket IVF process - $7,500 of my lifetime maximum under United Health insurance, and additional $750 out of pocket. For medication, each Gonal F pen was $750 at Village Fertility Pharmacy (and a whopping $1,300 at CVS specialty care), various other medication totaled $2,500 in sum. Embryo Freezing - $1200 for first 3 months, $85 per month following Embryo Transfer - Expected to be around $1,000 per attempt
Describe Kristen Wright's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
I am Type I diabetic and it was not an option for me to receive a multiple embryo transfer.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Boston IVF.
For my second IUI cycle, I was to receive a double dose of medication and the clinic failed to call it in to the pharmacy, so I only received half the dosage initially. For my egg retrieval, the communication with the pharmacy was off, and I did not receive any medication the day I was scheduled to start. There were a lot of phone calls trying to rectify the mistake, and I ended up driving to several pharmacies to pick up meds. The saving grace was a nurse named Barbara, who ended up staying late at the clinic in New Hampshire to hold a donated medication pen to give me so that I could start a cycle on time and not need to wait an extra month.
4
Doctor
Kristen Wright
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Boston IVF
North Chelmsford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
10
10
Age 26 - 28
IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Alan Penzias] was very thorough in looking through an extensive medical record and breaking it down as to where all my information put me, he answered all my questions honestly but with care and hope. He helped me feel better about my situation by being direct and informed about my diagnosis of unexplained infertility and what my specific history meant for this. I had previously been told by doctors that nothing was wrong, that recurrent miscarriage just happens and to keep trying which just seemed so unrealistic and inhuman to say, Dr. Penzias recognized what had been been happening right away as a problem and concern, he found me a solution and provided hope with a very uncertain condition.
They [doctors at Boston IVF] insisted on a single transfer, it's common practice in this clinic and they have high success rates with it. While I would have rather transferred 2 embryos to start, the risks with multiples in pregnancy was enough that I didn't argue it, and we had a successful single transfer...They are an extremely compassionate and educated group of people. They are a timely clinic, I never waited around past my appointment time.
How was your experience with Alan S. Penzias at Boston IVF?
He was very educated and informed, and able to explain things without going over your head when he talks. I personally appreciate somebody who is very honest, so Dr. Penzias was a great doctor for me. He's very straight forward if you ask him a question and confident in his responses, when your dealing with infertility at first you usually come across doctors that don't know much about it, so it was comforting for me to not hear any hesitation when he spoke. By breaking down my personal experiences with my diagnosis of unexplained infertility, he was able to say with confidence that IVF could be a good solution for me and he was correct. I could never thank him enough.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF?
Listen to what he's saying when he discusses your condition with you.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF?
He was very thorough in looking through an extensive medical record and breaking it down as to where all my information put me, he answered all my questions honestly but with care and hope. He helped me feel better about my situation by being direct and informed about my diagnosis of unexplained infertility and what my specific history meant for this. I had previously been told by doctors that nothing was wrong, that recurrent miscarriage just happens and to keep trying which just seemed so unrealistic and inhuman to say, Dr. Penzias recognized what had been been happening right away as a problem and concern, he found me a solution and provided hope with a very uncertain condition.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF and their degree of success.
I've had one IVF cycle, and I am currently 8 months pregnant with my first child. IVF was determined to be the best course of action, I previously had lost 5 pregnancies over 2 years, giving me a diagnosis of recurrent pregnancy loss and unexplained infertility. I had no issues getting pregnant, but could not carry past 6 weeks. I was given progesterone to help maintain the pregnancy until 11 weeks gestation. Ovidrel was the drug used to cause ovulation. Menopur with gonal-f were used during egg stimulation producing 14 eggs in total.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Ashley?)
I didn't see a nurse often. I saw more medical assistants and sonographers than anybody during my cycle. They were all great and I never had to wait around, my appointment times were always met or even early if I was there early.
Describe your experience with Boston IVF.
They are an extremely compassionate and educated group of people. They are a timely clinic, I never waited around past my appointment time. With that said, if I was there early they could usually get me in sooner, or the one time I was late they didn't make me reschedule, told me they would see me when I got there and to drive safe, and they did in fact see me within 15 minutes after I showed up late. I just can't say enough good things about this clinic.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF.
My insurance covered the cost of most of it.
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
They insisted on a single transfer, it's common practice in this clinic and they have high success rates with it. While I would have rather transferred 2 embryos to start, the risks with multiples in pregnancy was enough that I didn't argue it, and we had a successful single transfer.
10
Doctor
Alan S. Penzias
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
Waltham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
4
5
Age 27 - 28
IUI
1 IVF
Donor Sperm
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Other
Income $0 - $49K
Only Doc Seen
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Alper is very knowledgeable and well recognized for fertility treatment. I have experienced two miscarriages and an ectopic pregnancy and did not receive much compassion about this, although he provided me with factual and realistic information in regards to these occurrences. In my circumstances, he seemed to be very focused on the medical and scientific aspect of the treatment and did not seem to give any sympathy to my losses, which was hard for me. He provided me with very detailed and accurate information in regards to my procedures and what to expect.
Clinic [Boston IVF-South Portland] was slow at returning calls with important results. They were always able to schedule me if I needed to be seen but when I received bad news they lacked compassion or emotional support. Doctors and staff are fact a based and knowledgeable on the process and procedures but if you are looking for a clinic that provides emotional support during what can be a very trying time, I would be recommend this clinic.
How was your experience with Michael Alper at Boston IVF?
Dr Alper is very knowledgeable and well recognized for fertility treatment. I have experienced two miscarriages and an ectopic pregnancy and did not receive much compassion about this, although he provided me with factual and realistic information in regards to these occurrences. In my circumstances, he seemed to be very focused on the medical and scientific aspect of the treatment and did not seem to give any sympathy to my losses, which was hard for me. He provided me with very detailed and accurate information in regards to my procedures and what to expect.
What's one piece of advice would you give a prospective patient of Michael Alper at Boston IVF?
If you are looking for bedside manner and emotional support through the process, I would recommend looking for a different provider
During treatment, were you treated like a number or a human with Michael Alper at Boston IVF?
During my continued treatment, I have had a number of misfortunes; such as two chemical pregnancies and one ectopic pregnancy resulting in the removal of my fallopian tubes. I have had a number of diagnostic tests done and although I have follow ups to review the results, at my next visit, the Doctor suggesting testing that has already been completed and reviewed. This makes it seem as though he does not remember my case or take the time to review my file before my appointments.
Describe the protocols Michael Alper used in your cycles at Boston IVF and their degree of success.
When I started working with Dr Alper, I had already completed 5 failed IUI cycles with my OB/GYN. Dr Alper completed all of the initial testing and stated that I was young and healthy and there was no reason that In-Vitro should not work. He determined that one of my fallopian tubes appeared to be blocked but we would be bypassing that with the in-vitro so there was no need to worry. During my first in-vitro cycle I took the injectable medications during the initial egg retrieval process. I had 15 eggs retrieved, 7 fertilized, and one embryo transferred in a fresh cycle. After the embryo transfer, I was put on progesterone gel once time daily. This cycle resulted in a positive pregnancy test, rising HCG until around 6 weeks and then miscarriage. Once my HCG level returned to 0, we completed a thaw cycle. This time after transfer I was put on progesterone suppository three times daily, estrogen patch that was changed 2 times a week, and estrogen pill two times daily. This cycle resulted in a positive pregnancy test with rising HCG until around 6 weeks with miscarriage. After this, Dr Alper did antibody testing, imaging of the lining of my uterus, and a biopsy of the lining of my uterus; all of these tests came back normal so Dr Alper approved another thaw cycle. This cycle resulted in a positive pregnancy test with HGC levels that were not rising appropriately. I was treated for ectopic, my HCG levels lowered, but it resulted in a hematoma in my fallopian tube, hemorrhage with internal bleeding, and I had both of my fallopian tubes removed as there was a cyst in my other tube. Still Dr Alper feels hopeful for a healthy pregnancy, although I am not feeling so optimistic.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Barbra Delsignore)
Slow in returning phone calls with important results
Describe your experience with Boston IVF.
Clinic was slow at returning calls with important results. They were always able to schedule me if I needed to be seen but when I received bad news they lacked compassion or emotional support. Doctors and staff are fact a based and knowledgeable on the process and procedures but if you are looking for a clinic that provides emotional support during what can be a very trying time, I would be recommend this clinic.
Describe the costs associated with your care under Michael Alper at Boston IVF.
My initial in vitro cycle with egg retrieval was 8,900 dollars and an additional 2500 for my injectable medications. When I used progesterone gel, this was 300 dollars for 2 weeks worth. My first thaw cycle was 3500 plus costs of medications, and my third thaw cycle was 4000 plus costs of medication. I had all of my monitoring ultrasounds and blood work done at a hospital that was more convenient for me, so this was an additional cost in my treatment.
Describe Michael Alper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
After my two miscarriages and ectopic pregnancy, Dr Alper approved to transfer 2 embryos at next transfer if this is what I wish to do.
4
Doctor
Michael Alper
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Boston IVF
South Portland
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
9
Age 41
1 Egg Freezing
Embryo Freezing
Uterine Fibroids
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Ryley is very warm and approachable and really conveys that he cares and "has your back". He has advocated for me with insurance and got me right in for surgery when fibroid was found--and delivered news with compassion.... He is smart and confident but also realistic in setting expectations. I have the feeling that he "has my back" and that he truly cares.
The clinic [Boston IVF] is very large so the positives of this are that there are many resources and options, including many locations and open on weekends. The downside of this is that I feel a bit like cattle in a factory...and your doctor does not perform any of the procedures (unless you luck out and they happen to be on call). Boston IVF and New England IVF also joined and there are differences between their protocols within the same clinic, but that was not made clear to us at the outset (switched between NEIVF to BIVF doctor and a few things slightly changed).
How was your experience with David Ryley at Boston IVF?
I said it before--he is very caring and compassionate and explains everything well. He is smart and confident but also realistic in setting expectations. I have the feeling that he "has my back" and that he truly cares.
What's one piece of advice would you give a prospective patient of David Ryley at Boston IVF?
The clinic is really busy and it is difficult to get appointments in a timely manner. There is also the question of whether you want to deal with feeling like a number at such a big clinic... I think he's worth it but we'll see.
During treatment, were you treated like a number or a human with David Ryley at Boston IVF?
Dr. Ryley is very warm and approachable and really conveys that he cares and "has your back". He has advocated for me with insurance and got me right in for surgery when fibroid was found--and delivered news with compassion.
Describe the protocols David Ryley used in your cycles at Boston IVF and their degree of success.
Gonal F, Monopur, Cetrotide, Endometrin
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Heidi and Amanda)
They are very helpful, but you can tell that they are busy. However, when you need to talk to them, they will get back to you soon and explain things clearly.
Describe your experience with Boston IVF.
The clinic is very large so the positives of this are that there are many resources and options, including many locations and open on weekends. The downside of this is that I feel a bit like cattle in a factory...and your doctor does not perform any of the procedures (unless you luck out and they happen to be on call). Boston IVF and New England IVF also joined and there are differences between their protocols within the same clinic, but that was not made clear to us at the outset (switched between NEIVF to BIVF doctor and a few things slightly changed).
Describe the costs associated with your care under David Ryley at Boston IVF.
This first cycle is covered under insurance and Dr. Ryley fought insurance for that. Otherwise, it's about $8k-$10k.
10
Doctor
David Ryley
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Boston IVF
Brookline
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
8
8
Age 42 - 44
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Even though I was 40 and had low reserve, was a poor responder he [Dr. Alan Penzias] didn't tell us donor eggs were the only choice. He know how we wanted our own child and he said out what our chances were. He has worked with us to optimize how many eggs we get but my eggs are not fertilizing. He is not encouraging or promoting of alternative therapies or naturopathic treatments to improve quality as he thinks they make minimal impact. But he will approve them and supplaments that I chose to do.
Their [Boston IVF-RSC] strengths are that due to their size you can cycle any time and they do egg retrevial and transfers every day of the year. I also love the Domar Center located at their Waltham location. Acupuncture there is awesome with all practioners and the nutritionist was very helpful too. You do not usually get your doctor for retrevial, but mine came in once special to do just mine or a weekend morning. Billing is frustrating as you never get an actual bill or breakdown, and now we are paying out of pocket so you pay ahead for the whole cycle and get reimbursed if you did not use all of the plan treatments.
How was your experience with Alan S. Penzias at Boston IVF?
Dr Pandas was very responsive to questions and requests, even while traveling He is accessible thru the nurse or via email. He was also flexible with us as far as having conference calls when we couldnt meet at his office due to schedule conflicts. We found him as he came highly rated to us from a Chief of another department Even though I was 40 and had low reserve, was a poor responder he didn't tell us donor eggs were the only choice. He know how we wanted our own child and he said out what our chances were. He has worked with us to optimize how many eggs we get but my eggs are not fertilizing. He is not encouraging or promoting of alternative therapies or naturopathic treatments to improve quality as he thinks they make minimal impact. But he will approve them and supplaments that I chose to do. I always keep him in the loop with what I am taking. He does like the use of acupuncture for transfer. We are looking to do another cycle or two with him at this point and looking at different treatment options. He has also gone to bat for us more than.once with the insurance company.
What's one piece of advice would you give a prospective patient of Alan S. Penzias at Boston IVF?
He is a down to earth person and a straight communicator that relies on data and proven methods. He is not on the cutting edge but it up to date on everything going on out that and looks to reliable data of success before recommending it to patients. He is very professional. Go in with lots of questions and you will come out with solid options to choose from.
During treatment, were you treated like a number or a human with Alan S. Penzias at Boston IVF?
He is very fact based but also very personable. He encourages questions and looking at new treatment plans and will discuss it all in detail and give you approx. Success rates of different options.
Describe the protocols Alan S. Penzias used in your cycles at Boston IVF and their degree of success.
For my first cycle we did menopure and gonal f with Cetrotide to suppress, and during the cycle my dosing was upped as I was a poor responder. I ended up ovulating thru the Cetrotide is the cycle was candles. My next 2 cycles (the first I did immediately after the fist cycle as some research indicates that works better for older women) we switched to micro Lupton and stuck with the m &g. The first cycle we got 1 mature egg that did not fertalize naturally. I took a cycle off then the next cycle we used the same protocol and got I believe 3 eggs. They did not fertilize with ICSI, for the ones it could be used on. We switched to mini IVF since I was at max doses for stimulating meds but not getting good responses. Used Clomid with a hcg trigger (same as all the others) and got 6 eggs, 5 mature, none fertalize with ICSI. Took another few cycles off and did another mini IVF where I believe we got 3 or 4 eggs, nothing fertalized again. It has been attributed to my poor egg quality at my age, even though they look good at retrevial. Dr.P told me at my age less than maybe 1 in 12 eggs are chromosomaly normal, so it is a numbers game.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sara Mawn)
Sara is wonderful. Very compassionate and responsive. She was out for a while and we experienced other nursing staff. Most we great! At my first ERA biosposy, I was disappointed in the nursing as the 2 we not very professional, but my second biopsy was the exact opposite. It is a very large clinic so you will have interactions with many staff, but you also have a main point of contact.
Describe your experience with Boston IVF.
Their strengths are that due to their size you can cycle any time and they do egg retrevial and transfers every day of the year. I also love the Domar Center located at their Waltham location. Acupuncture there is awesome with all practioners and the nutritionist was very helpful too. You do not usually get your doctor for retrevial, but mine came in once special to do just mine or a weekend morning. Billing is frustrating as you never get an actual bill or breakdown, and now we are paying out of pocket so you pay ahead for the whole cycle and get reimbursed if you did not use all of the plan treatments. You do need to be on top of things as far as your treatment as there is not someone to walk you through the process once you are on treatment or remind you. Follow up is also on you. But nurse communication is great and so was the coordinator.
Describe the costs associated with your care under Alan S. Penzias at Boston IVF.
Our first 4 cycles were covered by insurance, but the PGS testing was not. He did appeal to insurance and got 2 cycles covered that were initially rejected by insurance. Out of pocket IVF was $7750 for the cycle plus 2500 for icsi and 980 for the embryoscoping (which was at our request). PGS was $3300 For 7 to 8 embryos and went up and down from that number For the mini IVF cycle it is $4950 and that includes ICSI but not PGS testing.
Describe Alan S. Penzias's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We haven't gotten to that point, but we originally talked about doing only FET transfers of PGS tested embryos and at my age, 1 or 2 at a time.
What specific things went wrong at Boston IVF?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
My first Clomid challenge cycle i was not called with my results, which required a retest on another cycle, which ended up delaying the start of my treatment 3 months.
8
Doctor
Alan S. Penzias
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Boston IVF
Waltham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
8
10
Age 38 - 39
3 IUI
1 IVF
Donor Sperm
European
Income $100K - $199K
Only Doc Seen
LGBTQ
Neutral
Strongly Recommends
Success w/ Doc Not sure
Our biggest concern with dr. Bergers office was that it took so long to make an appointment. At one point in time they had schedule an appointment for us on a day that he was not working, which was frustrating.... I feel that he understands what is going on and closely monitors each patient.... After we had an unsuccessful Embryo transfer due to an inability to pass the catheter, he recommended a hysteroscopy.
I've always felt that everyone was helpful and responsive to phone calls and questions. The staff [Boston IVF -South Shore] for ultrasounds in blood draws was fantastic and conversational when appropriate. The wait was always minimal for any testing and they were able to answer any questions over the phone. Our only problem was being scheduled for an appointment when the doctor wasn't there, and then having to wait to meet with him.
How was your experience with Brian Berger at Boston IVF?
Our biggest concern with dr. Bergers office was that it took so long to make an appointment. At one point in time they had schedule an appointment for us on a day that he was not working, which was frustrating. We were able to reschedule for a couple of weeks later for a phone consult. He recommended something that we had felt we could have taken care of during the wait for the appointment. Ultimately though, it was probably better for my body to have a rest which is what he ended up saying on the phone anyways. I feel that he understands what is going on and closely monitors each patient.
What's one piece of advice would you give a prospective patient of Brian Berger at Boston IVF?
Have patience in the fertility process. We wanted this so bad that it was easy to be frustrated. I definitely feel the doctor Berger is trying to help us get pregnant
During treatment, were you treated like a number or a human with Brian Berger at Boston IVF?
Although sometimes it took awhile to get an appointment with him, when he was talking to us he was compassionate and helpful. He also was very positive about our ability to conceive.
Describe the protocols Brian Berger used in your cycles at Boston IVF and their degree of success.
We did 3 IUI Cycles with letrozole and then a trigger. For our IVF cycle we did gonal-f, cetrotide and crinone. After we had an unsuccessful Embryo transfer due to an inability to pass the catheter, he recommended a hysteroscopy.
Describe your experience with your nurse at Boston IVF.
Our care during blood draws and ultrasounds was fantastic
Describe your experience with Boston IVF.
I've always felt that everyone was helpful and responsive to phone calls and questions. The staff for ultrasounds in blood draws was fantastic and conversational when appropriate. The wait was always minimal for any testing and they were able to answer any questions over the phone. Our only problem was being scheduled for an appointment when the doctor wasn't there, and then having to wait to meet with him.
Describe the costs associated with your care under Brian Berger at Boston IVF.
Almost all of our fertility treatments were covered by Blue Cross Blue Shield. There was some initial cost of approximately $600 and then small co-pays of approximately $50 for medications.
Describe Brian Berger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
We only plan to transfer one during the first cycle and would increase in subsequent Cycles if necessary. We agreed with this strategy.
8
Doctor
Brian Berger
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
South Shore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
8
8
Age 34 - 35
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Other
Income $100K - $199K
Teacher
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Wright prescribed an antagonist cycle with no birth control. This was my fourth IVF cycle, but first with her. Five eggs were retrieved and two embryos were transferred, but resulted in a negative pregnancy test. Due to diminished ovarian reserve and poor egg quality, I am going to undergo an donor egg cycle with Dr. Wright soon.... Dr. Wright never did any of my procedures, which I was disappointed about, but I did feel comfortable with the other doctor's in the practice.
The clinic [IVF NE] has multiple monitoring locations, which is convenient for someone like me who lives close to one location and works close to another. You can go to different sites depending on what works for you. The main procedures are completed at one location. They give you a scheduled time for blood work and ultrasounds, which streamlines the process really well.
How was your experience with Kristen Wright at Boston IVF?
Dr. Wright takes the time to explain every aspect of treatment clearly. I came to her with many questions and she answered all of them fully and honestly. Dr. Wright presented the facts of my case and provided me with options after discussing the benefits and disadvantages of each. She is very knowledgeable and trustworthy.
What's one piece of advice would you give a prospective patient of Kristen Wright at Boston IVF?
Attend appointments with a list of questions so that you can maximize your time with the doctor and get all the information you need to proceed with treatment.
During treatment, were you treated like a number or a human with Kristen Wright at Boston IVF?
I felt like a human under the treatment of Dr. Wright. I felt that she and the nurses were caring and compassionate. However, the clinic is large and at times I felt like a number - not due to the way any staff member treated me, but because I knew there were so many patients under the care of the clinic's doctors.
Describe the protocols Kristen Wright used in your cycles at Boston IVF and their degree of success.
Dr. Wright prescribed an antagonist cycle with no birth control. This was my fourth IVF cycle, but first with her. Five eggs were retrieved and two embryos were transferred, but resulted in a negative pregnancy test. Due to diminished ovarian reserve and poor egg quality, I am going to undergo an donor egg cycle with Dr. Wright soon.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sarah)
My main nurse was clear in her directions and knowledgeable about medications. She called to explain next steps and answered all my questions efficiently.
Describe your experience with Boston IVF.
The clinic has multiple monitoring locations, which is convenient for someone like me who lives close to one location and works close to another. You can go to different sites depending on what works for you. The main procedures are completed at one location. They give you a scheduled time for blood work and ultrasounds, which streamlines the process really well. Dr. Wright never did any of my procedures, which I was disappointed about, but I did feel comfortable with the other doctor's in the practice.
Describe the costs associated with your care under Kristen Wright at Boston IVF.
When undergoing an IVF cycle, I had majority of costs covered by insurance. With my upcoming donor egg cycle, I will pay a fee to the clinic, a fee to the outside agency, donor fee, and legal fees.
8
Doctor
Kristen Wright
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Boston IVF
Lexington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
10
7
Age 39 - 41
4 IUI
3 IVF
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Other
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Lannon is warm, approachable, and has a sense of humor. He took the time to answer any and all questions we had and he has been very responsive personally to e-mails. We recently asked for a bottom-line honest opinion and feel he delivered on that. I trust Dr. Lannon. I was disappointed at how our pregnancy loss was handled as I felt like we were ushered out of the office quickly due to being upset and then there was no follow-up.
We felt like a number at times with Boston IVF -everything is scheduled according to the day they do procedures, not according to how my body is responding.... Overall the staff were great. I did not feel that I received all the information I wanted with regard to financial assistance options. It felt like a cookie cutter list was given to us with options that we were then responsible for looking into ourselves.... The clinic was very secretive about our results.
How was your experience with Benjamin Lannon at Boston IVF?
Dr. Lannon is warm, approachable, and has a sense of humor. He took the time to answer any and all questions we had and he has been very responsive personally to e-mails. We recently asked for a bottom-line honest opinion and feel he delivered on that. I trust Dr. Lannon. I was disappointed at how our pregnancy loss was handled as I felt like we were ushered out of the office quickly due to being upset and then there was no follow-up. We were also not given specific information about our baby's heart rate and we only found out how low the heart rate was after requesting our records some time later. I feel like we would have been better prepared for our follow-up ultrasound if we had been given this information. I received a call from my ob/gyn's office stating that they received our records and wanted to know what our follow-up was for the missed miscarriage and we had none. I did reach out to Boston IVF a while later to discuss my disappointment and they sent my message to Dr. Lannon and we received an e-mail from him personally the same day. He stated that the clinic chooses to give people space after their loss which I don't agree with but felt some relief that we weren't just dropped because we weren't a success. We went abroad for another cycle due to cost and we reached out to Dr. Lannon again a year later since last seeing him and were able to schedule a meeting with him pretty quickly.
What's one piece of advice would you give a prospective patient of Benjamin Lannon at Boston IVF?
Ask for what you need - don't wait for it to be offered. Dr. Lannon is a great doctor and partners with you. I wish that we had been more direct the first time about our questions, our needs, and potential risks.
During treatment, were you treated like a number or a human with Benjamin Lannon at Boston IVF?
With Dr. Lannon specifically we always felt like a human - he is very personable and responsive. We felt like a number at times with Boston IVF -everything is scheduled according to the day they do procedures, not according to how my body is responding.
Describe the protocols Benjamin Lannon used in your cycles at Boston IVF and their degree of success.
We had no reason based on my blood work to think I would not respond well to stimulation and it was a shock to us and Dr. Lannon when they only retrieved 6 mature eggs. I started with birth control pill and then took Lupron followed by Gonal F 300 mg until the trigger shot (Ovidrel) and Lupron may have been added back in there towards the end. Dr. Lannon did tell us that if we were to do another cycle with him using my eggs, he would consider a lupron antagonist protocol. We ended up with all 6 eggs fertilizing and 2 blastocysts.
Describe your experience with your nurse at Boston IVF.
We warmed up to our nurse as we had more interactions with her. Our first meeting where we went over the protocol was overwhelming and felt rushed and confusing and the nurse was not overly warm. The nursing staff in general was great and I felt well cared for during procedures.
Describe your experience with Boston IVF.
Overall the staff were great. I did not feel that I received all the information I wanted with regard to financial assistance options. It felt like a cookie cutter list was given to us with options that we were then responsible for looking into ourselves. There is minimal information given about possible grants and scholarships available or other options other than financing. We requested this information specifically when we were considering whether or not we would be able to afford another cycle and I included what we had already used for options in the past that would no longer be an option and I received a generic e-mail back with the same list given to us the first time. We qualified for a treatment discount based on our income and I was very disappointed to learn that if we used any form of grant or gift money that we would no longer qualify for the discount. There are few grants that provide substantial assistance and unless we received at least a $10k grant, we would end up having to pay more than our first cycle without the discount. The clinic felt like a factory at times and everything is scheduled according to when the clinic does particular procedures rather than specific to how I responded. There was a question about whether or not I would have had more mature eggs if given a couple more days of stimulation but the retrieval was scheduled for 1 day for all patients. My next cycle was at a clinic abroad and they saw me daily towards the end to closely monitor the growth and scheduled the retrieval for the day my body was ready. The clinic was very secretive about our results. For instance, I was doing fertility acupuncture and my acupuncturist wanted me to come with my estrogen level and how many follicles and what size but the clinic would not give me this information and they said they don't give this out.
Describe the costs associated with your care under Benjamin Lannon at Boston IVF.
Fresh IVF cycle using our own eggs and sperm with a discount based on income cost $8,000 and the medications cost about $3,000 with a pharmacy that offers a discount to Boston IVF patients. We recently went for another consult and it is recommended that we move to donor egg which is $18,000 for a single cycle or $42,000 for the assurance program which offers a full refund if you are are not able to have a live birth within 6 cycles.
10
Doctor
Benjamin Lannon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Boston IVF
South Portland
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources