Brooke Army Medical Center

Available Resources

Genetic counseling is not offered: Not Offered
Genetic counseling
is not offered
Acupuncture is not offered: Not Offered
Acupuncture
is not offered
Mental health counseling is not offered: Not Offered
Mental health counseling
is not offered
Nutrition counseling is not offered: Not Offered
Nutrition counseling
is not offered
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication is not offered: Not Offered
Selling medication
is not offered
Providing backup medication is not offered: Not Offered
Providing backup medication
is not offered
Fort Sam Houston
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234
210-916-7500
On a scale from 0-10, how likely are you to recommend Brooke Army Medical Center to a friend?
Strongly recommend: 33%Don't recommend: 67%4.9
6 assessments
  • 33% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 67% Don't recommend (0-6)
Operations
Poorly operated
Operated well
6.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
4.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
8.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
5.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
119
Annual Cycles National Avg.
344
6 assessments
3
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Anovulation, Male Factor, PCOS
3
The REI clinic and Brooke Army Medical Center is nice for military affiliated patients because IUI is free there and IVF is significantly reduced. Medications are included free of charge through a grant program for all services. But honestly, I think the care overall is sub-par. ... There was a time they forgot to put the orders in for my labs that were to be completed at 6:00 AM. I had to go sit in the clinic and wait until 7:30 AM when a nurse arrives to put the orders in.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IUI
Diagnosis
Anovulation, Male Factor, PCOS
3
Describe your experience with Brooke Army Medical Center.
The REI clinic and Brooke Army Medical Center is nice for military affiliated patients because IUI is free there and IVF is significantly reduced. Medications are included free of charge through a grant program for all services. But honestly, I think the care overall is sub-par.
During treatment, were you treated like a number or a human with Jaye Adams at Brooke Army Medical Center?
Appointments felt very rushed. I feel like she didn’t know anything about me at my appointments.
Describe your experience with the nursing staff.
The nursing staff was fine. They were nice enough, but I wouldn’t say they were “excellent.” I didn’t have too much interaction with the nurses, though.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Jaye Adams at Brooke Army Medical Center?
It’s not that Dr. Adams isn’t nice. I just feel like she didn’t know anything about my medical history. She didn’t show me the screen during follicle checks. Never explained my labs or where she wanted the numbers to be. If this had been my first experience with fertility treatment, I would have been totally lost about what was going on.
What's one piece of advice would you give a prospective patient of Jaye Adams at Brooke Army Medical Center?
Be ready to do your own research about treatments and labs. You must be assertive concerning your care. I also hope you have a thick skin because I think she commented on my weight at every appointment I had with her.
Describe the protocols Jaye Adams used in your cycles at Brooke Army Medical Center and their degree of success.
I did one IUI cycle with letrozole 7.5 mg daily. I had one mature follicle for insemination. Not successful. Then there were two cycles with the same protocol, but were converted to TI because of the holidays and limitations of the clinic. I then did two IUI cycles with 7.5 mg letrozole CD 5-9 and Follistim 75 units CD 10-13. One cycle still resulted in only one mature follicle and the other, two mature for insemination. Both unsuccessful. All three IUI cycles were done with Ovidrel trigger as well.
Describe the costs associated with your care under Jaye Adams at Brooke Army Medical Center.
There is no cost for IUI at BAMC. Medications are included as we’ll. Only military connected patients can be seen here.
3
Doctor
Jaye Adams
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Brooke Army Medical Center
Fort Sam Houston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Jaye Adams at Brooke Army Medical Center.

Verified

This patient has provided documentation of treatment at this clinic.

3
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Anovulation, Male Factor, PCOS
3
Clinic operates for military affiliated patients at a free/reduced cost. Very early morning labs required (by 6:00 AM) then sitting around for 1.5 hours for clinic to open to do follicle checks. Everything feels very rushed. ... IUI is free at Brooke Army Medical Center for eligible patients and IVF is significantly reduced. Medications are included free of charge for both through a grant program.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 IUI
Diagnosis
Anovulation, Male Factor, PCOS
3
Describe your experience with Brooke Army Medical Center.
Clinic operates for military affiliated patients at a free/reduced cost. Very early morning labs required (by 6:00 AM) then sitting around for 1.5 hours for clinic to open to do follicle checks. Everything feels very rushed.
During treatment, were you treated like a number or a human with Greene D. Royster at Brooke Army Medical Center?
Appointments felt very rushed.
Describe your experience with the nursing staff.
The nursing staff was fine. They were nice enough, but not overly nice. I did not have a lot of nurse interaction overall.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to order appropriate test
How was your experience with Greene D. Royster at Brooke Army Medical Center?
Dr. Royster did not always show me the screen during ultrasound checks or explain what he was seeing. He didn’t explain my lab results or where he would like them to be. Dr. Royster was nice enough, but I don’t feel like he spent enough time explaining things.
What's one piece of advice would you give a prospective patient of Greene D. Royster at Brooke Army Medical Center?
Be ready to do some Google research because things will not be explained well.
Describe the protocols Greene D. Royster used in your cycles at Brooke Army Medical Center and their degree of success.
Dr. Royster did many of my follicle checks for two TI cycles and three IUI cycles, though he did not perform the actual IUIs himself. He had me taking 7.5 mg letrozole CD 5-9 for the TI intercourse cycles, both unsuccessful. I did one IUI cycle with 7.5 mg letrozole CD 5-9 and two with letrozole 7.5 mg CD 5-9 and 75 units Follistim CD 10-13. All unsuccessful IUIs.
Describe the costs associated with your care under Greene D. Royster at Brooke Army Medical Center.
IUI is free at Brooke Army Medical Center for eligible patients and IVF is significantly reduced. Medications are included free of charge for both through a grant program.
3
Doctor
Greene D. Royster
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Brooke Army Medical Center
Fort Sam Houston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Greene D. Royster at Brooke Army Medical Center.

Verified

This patient has provided documentation of treatment at this clinic.

3
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor
3
Monitoring appointments are very much like a cattle call. Everyone for that day is told to be there at the same time for labs and then you sit in the waiting room [at Brooke Army Medical Center] to be called back 3 at a time for monitoring....Nurses are amazing! I always felt like they were just as invested in our infertility journey as we were....The clinic has a very rushed feeling. Be prepared to be there REALLY early on monitoring days and know you will only have a few minutes with the doctor to discuss results. When you call the clinic you you will have to leave a message on the answering service which is frustrating but they are very good about calling you back before the end of the day.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor
3
Describe your experience with Brooke Army Medical Center.
The clinic has a very rushed feeling. Be prepared to be there REALLY early on monitoring days and know you will only have a few minutes with the doctor to discuss results. When you call the clinic you you will have to leave a message on the answering service which is frustrating but they are very good about calling you back before the end of the day.
During treatment, were you treated like a number or a human with Greene D. Royster at Brooke Army Medical Center?
He definitely knows how to treat you like a human but unfortunately the clinic pushes so many patients through at a time you become just a number.
Describe your experience with the nursing staff.
Nurses are amazing! I always felt like they were just as invested in our infertility journey as we were.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
How was your experience with Greene D. Royster at Brooke Army Medical Center?
He is the most caring infertility doctor I have encountered. He was always more than willing to answer and fully explain his answers to any questions I had. He has a way of putting your mind at ease and it is easy to trust him.
What's one piece of advice would you give a prospective patient of Greene D. Royster at Brooke Army Medical Center?
Understand that the time limit you have with him at your monitoring appointments is not his choice. Schedule a one on one and let him know you need more time to answer questions or concerns.
Describe the protocols Greene D. Royster used in your cycles at Brooke Army Medical Center and their degree of success.
We used Lupron, Menopur, and Follistim for stims. Ovidrel for egg release and PIO for transfer.
Describe your experience with your monitoring appointments at Brooke Army Medical Center.
Monitoring appointments are very much like a cattle call. Everyone for that day is told to be there at the same time for labs and then you sit in the waiting room to be called back 3 at a time for monitoring.
Describe the costs associated with your care under Greene D. Royster at Brooke Army Medical Center.
IVF was $7000 including meds, IUI is free and no charge for meds.
10
Doctor
Greene D. Royster
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Brooke Army Medical Center
Fort Sam Houston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Greene D. Royster at Brooke Army Medical Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
?
Treatment
12 IUI, 2 IVF
Diagnosis
Male Factor, PCOS, Unexplained
10
Its always clean and comfortable. The exam rooms [Brooke Army Medical Center] are always clean. One area of improvement is to have more chairs in the waiting area during IVF season. Since some patients bring more than 1 person with them it gets a little crowded... They [nurses] are amazing. Everyone remembered my name and consoled me after my miscarriage. When ever I go in I get hugs and well wishes... All I paid for were costs associated with egg retrieval. Meds and everything else were covered
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
12 IUI, 2 IVF
Diagnosis
Male Factor, PCOS, Unexplained
10
Describe your experience with Brooke Army Medical Center.
Its improved since my first time there. Its always clean and comfortable. The exam rooms are always clean. One area of improvement is to have more chairs in the waiting area during IVF season. Since some patients bring more than 1 person with them it gets a little crowded
During treatment, were you treated like a number or a human with Rhiana Saunders at Brooke Army Medical Center?
She showed that she cared and I felt comfortable with her. Not like a random patient but like a patient she cares about
Describe your experience with the nursing staff.
They are amazing. Everyone remembered my name and consoled me after my miscarriage. When ever I go in I get hugs and well wishes
How was your experience with Rhiana Saunders at Brooke Army Medical Center?
She thoroughly explained what is going on and always asked if I had questions. If I did she listened and answered.she made sure I understood What she told me. She spoke in understandable terms. She has a pleasant demeanor
What's one piece of advice would you give a prospective patient of Rhiana Saunders at Brooke Army Medical Center?
If you don't understand let her know. She'll definitely take her time to ensure you get it
Describe your experience with your monitoring appointments at Brooke Army Medical Center.
Within a certain time there was a first come first serve sign in sheet
Describe the costs associated with your care under Rhiana Saunders at Brooke Army Medical Center.
All I paid for were costs associated with egg retrieval. Meds and everything else were covered
10
Doctor
Rhiana Saunders
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brooke Army Medical Center
Fort Sam Houston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Rhiana Saunders at Brooke Army Medical Center.

10
Age
30
Treated
2017
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Male Factor
10
[Brooke Army Medical Center has a] Waiting room with chairs and tv, wait usually an hour after labs were drawn to start monitoring ultrasounds. Be patient with appropriate expectations.... $7,000 for cycle and fees. Medications covered by insurance.... [The nursing staff were] Organized, efficient, and kind. Compassionate during emotional process
+ Read more
Age
30
Treated
2017
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IVF
Diagnosis
Male Factor
10
During treatment, were you treated like a number or a human with Rhiana Saunders at Brooke Army Medical Center?
All questions were answered; everything explained thoroughly
Describe your experience with the nursing staff.
Organized, efficient, and kind. Compassionate during emotional process
How was your experience with Rhiana Saunders at Brooke Army Medical Center?
Extremely compassionate and caring; answered all of my questions and went above and beyond to be sure we were comfortable with the process of our treatment every step of the way. Explored options with us to help us make the best decisions for our family.
What's one piece of advice would you give a prospective patient of Rhiana Saunders at Brooke Army Medical Center?
Could not recommend her more highly.
Describe your experience with your monitoring appointments at Brooke Army Medical Center.
Waiting room with chairs and tv, wait usually an hour after labs were drawn to start monitoring ultrasounds. Be patient with appropriate expectations.
Describe the costs associated with your care under Rhiana Saunders at Brooke Army Medical Center.
$7,000 for cycle and fees. Medications covered by insurance.
10
Doctor
Rhiana Saunders
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brooke Army Medical Center
Fort Sam Houston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Rhiana Saunders at Brooke Army Medical Center.

Verified

This patient has provided documentation of treatment at this clinic.

0
Age
23 - 24
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
Male Factor
0
Military clinic [Brooke Army Medical Center]; treats for numbers not compassion; hard to get scheduled for IUI. IVF is the focus of the clinic. Prices go up every year for lower quality service and less doctors. You will often be told doctors are too busy and to wait until next cycle...Clinic only does single [embryo transfer]...Didn’t get to pick appointments. Last minute changes were frequent. Doctor too busy to see me and had to reschedule at times.
+ Read more
Age
23 - 24
Treated
2016 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
Male Factor
0
Describe your experience with Brooke Army Medical Center.
Military clinic; treats for numbers not compassion; hard to get scheduled for IUI. IVF is the focus of the clinic. Prices go up every year for lower quality service and less doctors. You will often be told doctors are too busy and to wait until next cycle.
During treatment, were you treated like a number or a human with Jaye Adams at Brooke Army Medical Center?
Didn’t get to pick appointments. Last minute changes were frequent. Doctor too busy to see me and had to reschedule at times.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Jaye Adams at Brooke Army Medical Center?
Knowledgeable doctor about fertility issues. She was gentle during the testing and procedure. Straightforward. Just too busy and treated you like another number not a person. Scheduled my iui too late after ovulation.
What's one piece of advice would you give a prospective patient of Jaye Adams at Brooke Army Medical Center?
Speak up.
Describe Jaye Adams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brooke Army Medical Center.
Clinic only does single.
6
Doctor
Jaye Adams
Communication
Compassion
Adaptability
Frequency seen during appointments
0
Clinic
Brooke Army Medical Center
Fort Sam Houston
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less