Brooke Army Medical Center

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication is not offered: Not Offered
Fort Sam Houston
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234
210-916-7500
On a scale from 0-10, how likely are you to recommend Brooke Army Medical Center to a friend?
Strongly recommend: 100%10
2 assessments
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
119
Annual Cycles National Avg.
344
10
Average Doctor Score
2 doctors
2 assessments
10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
?
Treatment
12 IUI, 2 IVF
Diagnosis
Male Factor, PCOS, Unexplained
10
Its always clean and comfortable. The exam rooms [Brooke Army Medical Center] are always clean. One area of improvement is to have more chairs in the waiting area during IVF season. Since some patients bring more than 1 person with them it gets a little crowded... They [nurses] are amazing. Everyone remembered my name and consoled me after my miscarriage. When ever I go in I get hugs and well wishes... All I paid for were costs associated with egg retrieval. Meds and everything else were covered
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Age
34 - 36
Treated
2016 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
12 IUI, 2 IVF
Diagnosis
Male Factor, PCOS, Unexplained
10
Describe your experience with Brooke Army Medical Center.
Its improved since my first time there. Its always clean and comfortable. The exam rooms are always clean. One area of improvement is to have more chairs in the waiting area during IVF season. Since some patients bring more than 1 person with them it gets a little crowded
During treatment, were you treated like a number or a human with Rhiana Saunders at Brooke Army Medical Center?
She showed that she cared and I felt comfortable with her. Not like a random patient but like a patient she cares about
Describe your experience with the nursing staff.
They are amazing. Everyone remembered my name and consoled me after my miscarriage. When ever I go in I get hugs and well wishes
How was your experience with Rhiana Saunders at Brooke Army Medical Center?
She thoroughly explained what is going on and always asked if I had questions. If I did she listened and answered.she made sure I understood What she told me. She spoke in understandable terms. She has a pleasant demeanor
What's one piece of advice would you give a prospective patient of Rhiana Saunders at Brooke Army Medical Center?
If you don't understand let her know. She'll definitely take her time to ensure you get it
Describe your experience with your monitoring appointments at Brooke Army Medical Center.
Within a certain time there was a first come first serve sign in sheet
Describe the costs associated with your care under Rhiana Saunders at Brooke Army Medical Center.
All I paid for were costs associated with egg retrieval. Meds and everything else were covered
10
Doctor
Rhiana Saunders
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brooke Army Medical Center
Fort Sam Houston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2017
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Male Factor
10
[Brooke Army Medical Center has a] Waiting room with chairs and tv, wait usually an hour after labs were drawn to start monitoring ultrasounds. Be patient with appropriate expectations.... $7,000 for cycle and fees. Medications covered by insurance.... [The nursing staff were] Organized, efficient, and kind. Compassionate during emotional process
+ Read more
Age
30
Treated
2017
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IVF
Diagnosis
Male Factor
10
During treatment, were you treated like a number or a human with Rhiana Saunders at Brooke Army Medical Center?
All questions were answered; everything explained thoroughly
Describe your experience with the nursing staff.
Organized, efficient, and kind. Compassionate during emotional process
How was your experience with Rhiana Saunders at Brooke Army Medical Center?
Extremely compassionate and caring; answered all of my questions and went above and beyond to be sure we were comfortable with the process of our treatment every step of the way. Explored options with us to help us make the best decisions for our family.
What's one piece of advice would you give a prospective patient of Rhiana Saunders at Brooke Army Medical Center?
Could not recommend her more highly.
Describe your experience with your monitoring appointments at Brooke Army Medical Center.
Waiting room with chairs and tv, wait usually an hour after labs were drawn to start monitoring ultrasounds. Be patient with appropriate expectations.
Describe the costs associated with your care under Rhiana Saunders at Brooke Army Medical Center.
$7,000 for cycle and fees. Medications covered by insurance.
10
Doctor
Rhiana Saunders
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brooke Army Medical Center
Fort Sam Houston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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