Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
7.3
7.3
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
6.6
6.6
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
7.5
7.5
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
LGBTQ+ Care
10
10
LGBTQ+ Care
Ratings of 1 indicate an unsatisfactory LGBTQ+ care.
Ratings of 10 indicate an excellent LGBTQ+ care.
Attention to Detail
6.6
6.6
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
Dr. Brown couldn't even fake remembering us during our 2 failed FET transfers by just quickly looking at the chart for reference. After nearly 9 months of being a patient...convey no emotional support or empathy and do not care about success for you- only about taking your business...And god forbid you have a failed transfer or any negative outcome- you won’t be in touch with your physician, a random nurse will give you your fate and it’s in your hands to decide the next step
Dr. Brown and his office [Brown Fertility] are beyond poorly run, convey no emotional support or empathy and do not care about success for you- only about taking your business. Read the CDC success rates and see for yourself, they do not advertise the truth and I hope this can help prevent someone from wasting their time, money and soul at this clinic...The nursing staff is limited. I will say there were a few during my experience there that did attempt to care and try to lead me in the right direction and followed up with me when I reached out, I am unsure if they are still employed there however I’m sure they have at least looked into working somewhere that they will be around more competent providers. Aside from those 2 the rest are constantly new with people leaving and there’s no consistency.
How was your experience with Samuel Brown at Brown Fertility?
I’d like to prelude this to say I’m a Nurse practitioner and my husband is a physician, so this review is coming from a place of two people who practice medicine currently and deal with the patient communication as well as staying up-to-date on latest evidence-based practice for our jobs daily, this is in no way coming from an ignorant perspective about how patient care works behind the scenes. I'm 29 years old and we deal with male factor infertility, so in theory this facility told me the IVF process should be a straight forward fix. I realize now if you are young and in such a situation they will do zero investigation into other factors and essentially just follow their own not evidence based protocols, change them during course depending on the doc that shows up at your visit, (of course while taking your cash) until something just by chance works and repeat randomly until it does. Not only that, even the competent physicians here like Dr. Waldman you may initially consult with will not in any way be following up with you, you will see different physicians every time for every procedure, they will change your plans and protocols constantly. And god forbid you have a failed transfer or any negative outcome- you won’t be in touch with your physician, a random nurse will give you your fate and it’s in your hands to decide the next step. Truly I emphasize to anyone considering starting treatment here to research and reconsider. Having moved on to an amazing clinic with physicians that care and you consistently see and that are there to ensure you have the best outcomes and troubleshooting after a failure to strive again for success. Dr. Brown and his office are beyond poorly run, convey no emotional support or empathy and do not care about success for you- only about taking your business. Read the CDC success rates and see for yourself, they do not advertise the truth and I hope this can help prevent someone from wasting their time, money and soul at this clinic.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Research- read these reviews and look at CDC IVF success rates as they are accurate and truly reflect this clinics low success. Having now moved on to a clinic in a bigger city with higher reported to the CDC success rates, insanely good customer service and only the latest evidence based medicine practices do I realize how absolutely horrible Brown fertility really is. Even as healthcare providers, we were fooled by their overly confident attitude during consultation we had, trusting their expertise and being failed as patients and human beings by them.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
Dr. Brown couldn't even fake remembering us during our 2 failed FET transfers by just quickly looking at the chart for reference. After nearly 9 months of being a patient at their facility by the way.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
Consulted for IVF with Dr. Waldman (who I believe should absolutely run for his life from this place) being im under 30 and it’s male factor was advised how breezy this was supposed to be. During my IVF egg retrieval process I saw a different provider every visit until the actual retrieval. Had Dr. Brown change my trigger protocol the day before, later realizing this was not evidence based decision making. Then I was told to have a fresh transfer vs. frozen which aside from certain circumstances is no longer recommended as the most successful means of embryo transfer and also limit how many eggs they can harvest during the retrieval. I gave the nurse I spoke to credit because she did inform me of this and was surprised that they were trying to push a fresh transfer on me but of course I figured I would trust the physician. So they took 14 eggs, six or seven fertilized and only three made it to five day blastocysts.
Being under 30 they don’t say it’s Necessary to genetically test the embryos however having gone through such a heart ache and three embryo transfers and talking with my new RE specialist, I realize regardless of the age of reason it is worth putting aside the money or taking out whatever is needed in order to obtain those genetic results so that you can fully understand what you were going to have transferred into you and the true likelihood of success. I was told I would be mailed paperwork on the embryos that reflected their grades and was only given the grading on the day of my transfers on a piece of paper and told by Dr. Brown, who happened to be the one there on the days of both my transfers, that they were “perfect embryos .“ After transferring our last embryo to a new clinic I discovered that was never true. The fresh transfer failed with the “best embryo.” No physician reached out to me after, I had to beg these people to schedule me a consult for a frozen transfer of our second embryo. One of the biggest things that I am just so heartbroken and angry about include during my second transfer Dr. Brown having trouble getting through to my cervix, rather than be prepared for an obstacle before sending the embryo through the catheter he had already begun transferring the embryo before even entering my uterus, having to send the embryo back through the catheter to the embryologist before getting a metal style catheter to get into my uterus. In the moment I was very shocked and scared that this would have damage the embryo and after telling the story to my new RE the shock on her face that he had done that I realize I am confident that altered the embryo and thus the success. Not only that but after reviewing my records from this clinic she was surprised that he did not chart or document any of what occurred during that transfer about having to change plans in order to get through my cervix so that no other physician or person the future would be prepared or informed of this. This transfer was of course a failure as well. Prior to having all of my records and specimen sent to a new and competent facility, I attempted to have a consultation about why I have sustained two failures. Their suggestion was changing the transfer day 24 hours later, adding an extra day of progesterone. Nobody had discussed with me that this was blindly guessing that my uterine lining was not receptive on the initial day and that it may be after 24 hours of additional progesterone. No one mentioned or discussed the option to do an ERA procedure which essentially test the receptivity, I went and had this done at the clinic I transfer to which confirmed that I was receptive on the original day I had been exposed to progesterone and so had I blindly agreed to their plan it would have ensured a failure.
Describe your experience with the nursing staff at Brown Fertility.
The nursing staff is limited. I will say there were a few during my experience there that did attempt to care and try to lead me in the right direction and followed up with me when I reached out, I am unsure if they are still employed there however I’m sure they have at least looked into working somewhere that they will be around more competent providers. Aside from those 2 the rest are constantly new with people leaving and there’s no consistency.
Describe your experience with Brown Fertility.
This clinic will hold you hostage to a schedule they create for you with dates and times and tell you it has all been calculated precisely due to their “busy” schedule, but let me inform you, competent clinics like the one I have switched Rob can revolve these things around YOUR schedule, thats one of the actual positive things about doing a controlled process like this, if you have to work or have plans then I have learned they can modify by days or hours if need me to accommodate YOU, which is part of what you should be paying for. That is one of the few plus sides to having to do this process- it’s all controlled for the most part and should be as convenient as it can be on your behalf. Aside from the clinical errors, they LOST my down deposit for the last transfer and did not even respond via telephone or email for 3 weeks, at first trying to blame me for not following up but after confronting them with all of my screen shots of dates and receipts ultimately apologizing for their financial dept. error. This all was a result of poor communication between nursing staff and the other clinic departments that have no consistent means of monitoring phone or email communications from patients or communicating with each other. Read the CDC success stats, get second opinions, talk to other RE specialists before wasting your time, money, energy and emotion into this incompetent place.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
As I mentioned earlier in my review, they lost my 500$ for several weeks and poorly manage the financial department. In comparison to other clinics that have significantly higher success rates reported by the CDC and that have significantly more evidence-based practicing physicians that are empathetic and caring with office staff that actually respond to you immediately and almost no wait times (which ladies is part of what you pay for with this service you deserve all of that and more when it’s a cash run business) I would say that their prices were not really any cheaper than the significantly better clinics that I later looked into.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
These people don’t give an actual inkling of care to how many embryos you transfer at any point. Each time I had a transfer the days before the procedure I was asked by nurses not even the physicians how many I wanted transferred and asked what they recommend and was told “it’s whatever I want.”
What specific things went wrong at Brown Fertility?
Lost paperwork
Lost appointments
Failed to order appropriate test
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
Hopefully my review outlines all the details enough to help anyone else on here reading reviews move on to a place they will likely have success at.
[Dr. Waldman] is very friendly and seems to care about you as a person. He always was the only person to ask what we didn’t like about the clinic and what needed to be fix. He is very good about calling you back once he gets the message from the nurse (which can take awhile)...He was always willing and so is the clinic to let us transfer many embryos...you see many drs in the practice
The clinic has great staff and terrible staff...You definitely have to be on top of it and know when to order medicine and figure all of that out on your own. The billing department is a nightmare they are horrible...The nursing staff is often a hot mess. I have been giving the wrong calendar, told to start medicine when I should not be on that medicine and other issues...[Dr. Waldman] was always willing and so is the clinic to let us transfer many embryos. The clinic let us do 3 for 2 of our cycles
How was your experience with Ian Waldman at Brown Fertility?
He is very friendly and seems to care about you as a person. He always was the only person to ask what we didn’t like about the clinic and what needed to be fix. He is very good about calling you back once he gets the message from the nurse (which can take awhile).
What's one piece of advice would you give a prospective patient of Ian Waldman at Brown Fertility?
Ask him for the data and let that control what he thinks is the best plan for your cycle.
During treatment, were you treated like a number or a human with Ian Waldman at Brown Fertility?
When you are with Dr Waldman on the phone or in the room you feel like a human and that he does listen to you, however the practice he is worth often makes you feel like a number and it is hard to get answers and you see many drs in the practice
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Tiffany)
The nursing staff is often a hot mess. I have been giving the wrong calendar, told to start medicine when I should not be on that medicine and other issues. Also often times the email response doesn’t answer the questions you asked and you have to send follow up email.
Describe your experience with Brown Fertility.
The clinic has great staff and terrible staff. Some of the medical assistant are the nicest people you will ever met. Some of them need a new job
Some of the nurses are amazing and will go out of there way to support you or help you.
You definitely have to be on top of it and know when to order medicine and figure all of that out on your own.
The billing department is a nightmare they are horrible about answering questions and if you don’t ask for the credits you are due they will never refund them. And they take forever to bill your insurance company.
Describe the costs associated with your care under Ian Waldman at Brown Fertility.
Thankfully our insurance covers a big chunk of the cost so we have been able to do multiple rounds.
Describe Ian Waldman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
He was always willing and so is the clinic to let us transfer many embryos. The clinic let us do 3 for 2 of our cycles
What specific things went wrong at Brown Fertility?
Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance
Canceled a cycle due to clinic error
Describe the specific things that went wrong at Brown Fertility.
Always had to remind them to send in script and to the pharmacy that my insurance used even after it was sent to them via email.
Calendar emailed at 4:25 pm on a Friday to you with missing information and then that employee leaves at 4:30 pm. Had to advocate for myself to get them to call her at home.
Had to advocate for myself to find out that Lupron and centrotide are not supposed to be taken together. Was told by a nurse to take them at same time thankfully I knew better.
He [Dr. Samuel Brown] never remembered who we were or what our situation was. He changed his treatment plans on a whim without saying it was because this didn’t work. It was never cohesive...I was so sick of Dr. Browns attitude of not caring and talking to me like I was a cattle and talking to my husband like he was so patient to be with a infertile wife.
I think this [Brown Fertility] is a numbers place. I went because I had a friend who had a successful IVF cycle there. If your body is good at reacting to the treatment, it’s worth it. If it doesn’t work, go find a new place and a new treatment plan. It’s a one trick spot. They have drugs and treatments you need to do fertility treatment, but that doesn’t mean it’s gonna be anything close to caring and aware of your personal situation.
How was your experience with Samuel Brown at Brown Fertility?
I assume they ask about sexual assault and rape so they can be extra sensitive to the patient and be very aware of explaining what is happening and why. But I got a procedure done to check my uterus and with no warning or anything close to a warning he gave me a shot of lidocaine in my cervix and pushed the tube of dye into my cervix, not a word said except “yeah it hurts” when I cussed from the sudden excruciating pain. I told them I was raped years ago so that this exact thing wouldn’t happen. So that my doctor would be gentle and aware and take care of my body properly. It sucked and was super emotional afterwards.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
If you don’t have a lot of road blocks, meaning different issues, then this place is fine. It’s cheaper and quick. If you have diagnosed fertility issues, go somewhere else, cause they couldn’t care less about what to do except do the hormones, get the treatment done and it works or it didn’t.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
He never remembered who we were or what our situation was. He changed his treatment plans on a whim without saying it was because this didn’t work. It was never cohesive.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
I did letrozole for 3 cycles. I did the injections for ovulation as well, but only got to ovulate in one cycle and it was a negative. We upped the hormones with each cycle which I really appreciated, it felt aggressive and like something was changing each time.
Describe your experience with the nursing staff at Brown Fertility.
They were definitely the only reason we kept going back. They remembered me, they were kind and tried to empathize when the results weren’t what we were hoping for, they explained a lot of things and always made sure to ask if I had questions right before we left an appointment and I usually did.
Describe your experience with Brown Fertility.
I think this is a numbers place. I went because I had a friend who had a successful IVF cycle there. If your body is good at reacting to the treatment, it’s worth it. If it doesn’t work, go find a new place and a new treatment plan. It’s a one trick spot. They have drugs and treatments you need to do fertility treatment, but that doesn’t mean it’s gonna be anything close to caring and aware of your personal situation.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
$500 per IUI cycle and about $300 in drugs per cycle
What specific things went wrong at Brown Fertility?
Lost appointments
Failed to order appropriate test
Failed to send your chart to another clinic
Failed to inform you of changes in protocol
Lost results
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
We tried to switch to a new clinic because I was so sick of Dr. Browns attitude of not caring and talking to me like I was a cattle and talking to my husband like he was so patient to be with a infertile wife.
They didn’t send my paperwork. At all. I requested it 3 times over the phone and finally walked into the clinic and demanded they send me my information to my personal email so I can send it to my new clinic. It was appalling.
I understand that there are things outside of the doctors control, however I felt like my treatment was not important and it didn't matter to them...[Dr. Brown] kept making me feel like I'm a new patient cause he couldn't remember my name even though I was a patient with the clinic for 2 years...It felt like the doctor was being pulled In alot of different directions
The [Brown Fertility] clinic is clean and the staff are nice. However they are disorganized. One department doesn't talk to the other. There is two offices in Jax and they keep sending you to a different office instead of doing everything in the one office...I believe it was around $15k for the IVF cycle of which I paid $5k for deductible, meds, and copay...
How was your experience with Samuel Brown at Brown Fertility?
He didn't remember who I was whenever I saw him. He asked me questions which I thought his team should have prepped him on. He seemed clueless to my treatment or where I was in the cycle. It felt like the doctor was being pulled In alot of different directions. Probably has too much on his plate than he can handle.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Don't go to Brown Fertility. Find another doctor.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
The doctor kept making me feel like I'm a new patient cause he couldn't remember my name even though I was a patient with the clinic for 2 years.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
The doctor never talked to me about strategies.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Kristina Maor and Tiffany Baker)
I went through two cycles. First one with Kristina who quit halfway through my cycle. She was not on top of the drug approvals with insurance. It felt like I always had to check in and make sure she was doing her job. Tiffany also quit and I was reassigned again.
Describe your experience with Brown Fertility.
The clinic is clean and the staff are nice. However they are disorganized. One department doesn't talk to the other. There is two offices in Jax and they keep sending you to a different office instead of doing everything in the one office.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
I believe it was around $15k for the IVF cycle of which I paid $5k for deductible, meds, and copay. The rest was covered by insurance.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
The doctor transferred 2 embryos cause that is all I had and it was an unsuccessful pregnancy.
What specific things went wrong at Brown Fertility?
Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to call with results
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
It was a bad experience all together and not just because I didn't get pregnant. I understand that there are things outside of the doctors control, however I felt like my treatment was not important and it didn't matter to them. I was just another cow in the pasture. The first IVf the doctor just said I had bad eggs. The second IVf no one even called me back after the negative pregnancy test to see if I wanted to try again or to tell me what went wrong. There is no treatment or specialized care. They apply the same principle to every patient and if it works it works. If not oh well try again and pay us.
I do feel as though he provided false hope for a "quick" pregnancy. He told us we were an "easy" case and would be pregnant in no longer than 4 months. What a joke. ... Dr. Brown, in our consult, told me to stop taking all my vitamins and metformin ( I have PCOS). I was hesitant but wanted to trust my doctor, so I did. He said he would prescribe me the exact same dosage of Femera as my OBGYN (5 mg) and told me in our consult I would be prescribed dexamethasone as well after I mentioned it.
Only certain locations [Brown Fertility] offer certain procedures so just because they have many locations does not mean you can actually go there. ... You will never have the same nurse and you will probably never see an actual doctor. ... Secretaries who were supposed to return calls and never would ... They have forgotten to call in prescriptions ... Go somewhere else if you want quality care and attentive doctors because that is not the service provided here.
How was your experience with Samuel Brown at Brown Fertility?
Samuel Brown was great! The one time I saw him that is, at our consult. I do feel as though he provided false hope for a "quick" pregnancy. He told us we were an "easy" case and would be pregnant in no longer than 4 months. What a joke.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Go somewhere else if you want quality care and attentive doctors because that is not the service provided here.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
No one ever knew my case or even took a minute to review my file before entering the room. They were misinformed about medication THEY prescribed me and it was always impossible to get in contact with anyone. I think they have too many patients to provide quality care.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
Dr. Brown, in our consult, told me to stop taking all my vitamins and metformin ( I have PCOS). I was hesitant but wanted to trust my doctor, so I did. He said he would prescribe me the exact same dosage of Femera as my OBGYN (5 mg) and told me in our consult I would be prescribed dexamethasone as well after I mentioned it. When I came in for my first cycle day 3 ultrasound, no one knew what I was talking about and the physicians assistant I saw prescribed me a lower dose of Femera and said there were "no notes" in my chart about dexamethasone so she wouldn't prescribe it. I never saw Dr. Brown again.
Describe your experience with the nursing staff at Brown Fertility.
At Brown Fertility all you see are nurses and you will most likely never have the same one. I had a total of four different nurses in the only three months I was there and all of them were rude except for one. Of the four nurses I saw, only one took the time to educate my husband and I on what was going on, what they were looking for at each appointment, and things that we could or should be doing to increase our chances of conceiving. I had a nurse come in to do a cycle day scan, say hello, do the scan, say "that's weird" in the middle of the ultrasound, and then leave. She never said what was "weird" not to mention it was incredibly rude. She also brought me out in the hallway to go over our "plan" for that month. Meanwhile, another patients door was wide open and they were doing an internal ultrasound for everyone in the hall to see!!
Describe your experience with Brown Fertility.
My only strength for this clinic would be that they have numerous locations in the southeast which is convenient. Weaknesses would include scheduling as they are not willing to schedule appointments later than 8:45 for cycle day scans so you are out of luck it you live far away. We woke up at 4 am just to get there on time. They will not remember anything about you every single time you visit. Nothing. You will have to give your infertility story every time. If you need to call for any reason, you will be on hold for at least 30 minutes if you're lucky and even then they will most likely have to call you back which, big surprise, they won't. You will have to call them back again and again. It is a vicious cycle. Only certain locations offer certain procedures so just because they have many locations does not mean you can actually go there. Make sure you check. You will never have the same nurse and you will probably never see an actual doctor. If this bothers you, you can try to request that your appointments be scheduled with the same nurse. This can't always happen as certain nurses are not available on certain days, but you can try. My only advise to anyone considering Brown Fertility would be to go into it with a lot of patience because you're going to need it.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
Well we have Tricare which covers anything having to do with natural conception. However, we were told IUI would be $500 which doesn't include the cost of cycle day scans ( $250 each scan ) or medication that would no longer be covered.
What specific things went wrong at Brown Fertility?
Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Failed to send your chart to another clinic
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance
Describe the specific things that went wrong at Brown Fertility.
They have forgotten to call in prescriptions, failed to tell us we would not be able to go to certain locations for treatment, have scheduled us for their locations that we could not have cycle day scans at only to tell us the day of they we needed to go to another location even after telling them we drove 2 and a half hours just to get there and they had done our scans there before. We were told they only did them there for us before "out of convenience". What?! We had plenty of nurses with poor bedside manners. Secretaries who were supposed to return calls and never would or put notes in my chart for nurses that were never there. I could honestly go on and on.
I found [Dr. Rafael Cabrera] to be pessimistic, and did not show much compassion as he delivered what was the hardest medical diagnosis I have ever received to date... threw statistics at me about how I had less than a 5% chance of getting pregnant without explaining other options I had other than donor eggs...did not give me any hope...I would have appreciated more compassion and a better bed side manner...
The clinic [Brown Fertility] is in downtown Orlando, a central location, which is appreciated and easy to access across Florida...a little sterile feeling...Weaknesses would be billing- I still am getting bills, after my insurance said the diagnostic testing should be completely covered...[Dr. Cabrera] did not show much compassion...threw statistics at me about how I had less than a 5% chance of getting pregnant without explaining other options I had other than donor eggs.
How was your experience with Rafael Cabrera at Brown Fertility?
I found this doctor to be pessimistic, and did not show much compassion as he delivered what was the hardest medical diagnosis I have ever received to date. He did not give me any hope and told me that my only chance was with donor eggs. (My second opinion dr disagreed completely, especially since Age is on my side still). I would have appreciated more compassion and a better bed side manner.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
I would recommend going somewhere else and see someone who is willing to fight for your case and for you to have a child. There are many doctors who specialize in DOR, and who are hopeful and don’t put you in a box. Find that dr!
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
He first and only threw statistics at me about how I had less than a 5% chance of getting pregnant without explaining other options I had other than donor eggs.
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
We didn’t get that far into treatment but once he reviewed my amh and fsh he immediately said donor eggs was my best option and that IvF would be unsuccessful. I ended up leaving this clinic to get a second opinion.
Describe your experience with the nursing staff at Brown Fertility.
In the little interaction I did have they showed compassion and care for me as I was very emotional in their office.
Describe your experience with Brown Fertility.
The clinic itself was a little sterile feeling (at least compared to another one i went to after). The clinic is in downtown Orlando, a central location, which is appreciated and easy to access across Florida. Weaknesses would be billing- I still am getting bills, after my insurance said the diagnostic testing should be completely covered.
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
I had to pay out of pocket for my consultation, blood work, genetic testing (approx $200), and HSG. I’d say in all I spent around $500-700.
Describe Rafael Cabrera's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
N/a
What specific things went wrong at Brown Fertility?
Failed to call with results
Provided conflicting information
Describe the specific things that went wrong at Brown Fertility.
I was waiting for my blood work results to come in and for the office to call me to schedule a follow up appointment to review them. I waited a few weeks and still no call, so I called the office and spoke with a nurse who looked over my results and told me that “no news is good news.” So I asked, “so you’re saying everything is good since I didn’t hear back with a call?” She said, “yes, you can say that.” The day of my appointment came and i was in for the shock of my life as the dr told me that my blood work results were not good and he proceeded to tell me that I had Diminished ovarian reserve, would not be successful having my own child, and that I would be in menopause by age 40. Devastating and completely surprised since the nurse told me everything looked good.
I think Dr. Cabrera is a nice Dr but I feel like neither he nor the office is willing to step outside their comfort zone to try new things. ... When I did my FET I only had 2 embryos left and didn’t want to waste them so I suggested only doing 1 but at that point Dr. Cabrera recommended both and since they were both thawed that’s what we ended up doing. ... They [Brown Fertility] use a cookie cutter protocol for everyone it seems.
Strength [of Brown Fertility]- compassionate and willing to listen and answer questions Weaknesses- overscheduled, rushes, not willing to think outside the box, payment is required before the cycle even begins and then if you back out they can keep a percentage of the money and they lie about their success rates ... They use a cookie cutter protocol for everyone it seems.
How was your experience with Rafael Cabrera at Brown Fertility?
I think Dr. Cabrera is compassionate but I do feel that the entire office is not open to exploring immune protocols or really anything other than what is considered very basic and standard. Dr. Cabrera is very friendly and kind, he has a great bedside manner but at the end of the day I still am not pregnant and don’t know why.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
Advocate for yourself and ask upfront before beginning treatment, if there is a protocol you are interested in trying, ask if they are willing to implement such things if things aren’t working otherwise. After failure I asked about adding some things that are geared toward possible immune problems and though they were aware of such things they wouldn’t even discuss implementing them.
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
My 1st consultation was great, but most of the appts following I felt really rushed and like the office was over scheduled. I think Dr. Cabrera is a nice Dr but I feel like neither he nor the office is willing to step outside their comfort zone to try new things. I did not have success at Brown but I have mixed emotions on the office.
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
They use a cookie cutter protocol for everyone it seems.
Describe your experience with the nursing staff at Brown Fertility.
Nursing staff was generally overall great
Describe your experience with Brown Fertility.
Strength- compassionate and willing to listen and answer questions
Weaknesses- overscheduled, rushes, not willing to think outside the box, payment is required before the cycle even begins and then if you back out they can keep a percentage of the money and they lie about their success rates
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
Describe Rafael Cabrera's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
We ended up doing a double embryo transfer but only because I pushed in our fresh cycle. When I did my FET I only had 2 embryos left and didn’t want to waste them so I suggested only doing 1 but at that point Dr. Cabrera recommended both and since they were both thawed that’s what we ended up doing.
Dr. Brown would re-introduce himself to us during retrieval and transfers and there was never a sense of having a good relationship or bedside manners for his patients. ... You do not see Dr. Brown on a regular basis either. ... failed to diagnose me correctly with silent endometriosis, instead labeling us as "unexplained with PCO like ovaries". ... It was devastating to miscarry but also to have a doctor we had never seen before perform the ultrasound and confirm the miscarriage for us. It was very uncomfortable.
This office is not where you want to be treated when going through infertility and the tough journey of it all. They are disorganized as well. I once had an email from the finance coordinator that was an excel spreadsheet of ALL patients cycling that month, including their personal information such as full names, insurance companies, contact information, etc. This was a HUGE HIPPA violation. When I expressed via email that I do not believe I was supposed to receive this, the coordinator simply shrugged it off. This is not an office that will care for you as a human being.
How was your experience with Samuel Brown at Brown Fertility?
A big downside to his office is their scheduling. They schedule multiple patients for the same time slots so the wait is often long, even with an appointment time. You do not see Dr. Brown on a regular basis either. It was devastating to miscarry but also to have a doctor we had never seen before perform the ultrasound and confirm the miscarriage for us. It was very uncomfortable.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Only patients with easy cases seem to succeed at Dr. Brown's office. He is very money hungry and there is a huge lack of personalization. I would not suggest going to this office.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
Dr. Brown and Dr. Rose, both treated us during our IVM cycle. Being experimental, we knew IVM was not 100% chance of success. Although the transfer was not a success, we decided to move forward with IVF with Dr. Brown. During our IVF cycle, we had constant long wait times and realized he batch cycles patients. He requires a $375 non-refundable deposit for each cycle and that amount does not include the total cycle cost. We ended up paying out of pocket due to his insurance/finance coordinators incorrectly explaining what our insurance did and did not cover to us. We also paid out of pocket for medications because the finance team failed to explain that I had insurance coverage via CVS for medications. The doctors failed to diagnose me correctly with silent endometriosis, instead labeling us as "unexplained with PCO like ovaries". Since this office batch cycles, you do not receive an individualized treatment protocol and are forced to have appointments, retrievals and transfers on the same days as the other patients in that month's cycle. Dr. Brown would re-introduce himself to us during retrieval and transfers and there was never a sense of having a good relationship or bedside manners for his patients.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
For our IVM cycle, we were given femara for 5 days and then retrieved the eggs in an immature state, allowing the embryologist to mature them in the lab pre-fertilization. I was put on oral estrogen and progesterone in oil injections the month leading up to transfer and post transfer. For our IVF cycle, I used gonal f injections along with lo dose hcg, estrogen and progesterone.
Describe your experience with the nursing staff at Brown Fertility.
The nursing staff could care less about the patients and day-to-day office operations. After our second loss at this office, I told the IVF Nurse that I was going to pursue a consultation with another local clinic and was simply told "Good luck".
Describe your experience with Brown Fertility.
The only positive of this office is their two conveniently located office locations. This office is not where you want to be treated when going through infertility and the tough journey of it all. They are disorganized as well. I once had an email from the finance coordinator that was an excel spreadsheet of ALL patients cycling that month, including their personal information such as full names, insurance companies, contact information, etc. This was a HUGE HIPPA violation. When I expressed via email that I do not believe I was supposed to receive this, the coordinator simply shrugged it off. This is not an office that will care for you as a human being.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
Dr. Brown charges around $9,000 for an IVF cycle plus the medicine, which is paid directly to the pharmacy. Anesthesia and other things can be separate costs.
Dr. Brown was very nice and positive. Everything was "we will have you pregnant by the end of the year." This wasn't realistic and ended up being such a disappointment...When he did my HSG he was rough and very quick. I have a high pain tolerance and had to speak up about pain. He did not comment on this and then said "ok right tube blocked. Remember that for our next appointment. We can work with that ." This was as he was rushing out of the room. I was beyond confused and devastated.
The office staff is terrible and lack compassion...They are not professional...They have messed up appointments and billing several times...I would say it's a cattle call and to look elsewhere if possible...She [nurse at Brown Fertility] answered emails quickly and was friendly. She was polite and professional.
How was your experience with Samuel Brown at Brown Fertility?
Dr. Brown was very nice and positive. Everything was "we will have you pregnant by the end of the year." This wasn't realistic and ended up being such a disappointment. Anytime we had a question or wanted to speak with him we had to pay our co pay of 60 dollars. When he did my HSG he was rough and very quick. I have a high pain tolerance and had to speak up about pain. He did not comment on this and then said "ok right tube blocked. Remember that for our next appointment. We can work with that ." This was as he was rushing out of the room. I was beyond confused and devastated. Also I think he should remember and not ask the patient to. When we did the Laparoscopy both tubes were actually open. We had a five minute appointment with him and that was it. For IVF I saw him once for one ultrasound. It was about 2 mins after waiting 45. They had done 38 IVF in one cycle.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
I would say it's a cattle call and to look elsewhere if possible.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
The wait times were never under 30-45 minutes. I spent a total of 30 minutes total if that with Dr.Brown since beginning treatment. The doctor who came to do my egg retrieval and transfer was a man I never met and he did not know me or my situation. I did not feel like he cared. When we were there to do the transfer we only had two embryos left and out of no where he goes I would go ahead and transfer both even though for your age we only do one because you might have poor ovarian reserve. I had never heard that before and he didn't even have my chart. So he added all this worry and without any facts. Luckily the embryologist spoke up and said to just transfer one due to it not increasing chances (only 5 percent) and being more of a risk. No one ever called to follow up unless it was to ask for more money.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
For my IUIs I was on low dose Femara. I would have 2 ultrasounds. One baseline. One to check progress. Trigger with Ovidrel. Then IUI 36 hours later.
For IVF I was on the lowest doses of Gonal F and HCG after a Baseline ultrasound. Next ultrasound to check progress I was cancelled due to over response. I had to go back on birth control again and be scheduled the next month. He lowered the dose of Gonal F. I did Cetrotide for 3 days until I triggered with Ovidrel. Also baby aspirin whole cycle. Then after retrieval progesterone and estridol.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Kristina Maor)
She answered emails quickly and was friendly. She was polite and professional.
Describe your experience with Brown Fertility.
The office staff is terrible and lack compassion. They are money hungry. They are not professional. They are difficult to work with. They are not flexible. They have no empathy.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
60 co pay to see doctor or ask a question
250 per ultrasound
500 per IUI
9k for IVF not including medication. Not including mock transfer. Not including blood work. Not including storing frozen embryos. Not including anesthesia
What specific things went wrong at Brown Fertility?
Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to call with results
Failed to order appropriate test
Failed to inform you of changes in protocol
Provided conflicting information
Describe the specific things that went wrong at Brown Fertility.
They have messed up appointments and billing several times.
He [Dr. Samuel Brown] used the protocol that he uses for all of his patients. I don’t feel like I was treated as an individual at all...We are facing secondary infertility at age 32 (now 33) and were not told why we were having trouble and were never told of my extremely low AMH levels (even after two failed transfers). I feel that my labs were either not reviewed at all (which cost us $3000 out of pocket) or if they were, the reason for our infertility was never relayed to us.
The clinic [Brown Fertility] is very busy and Dr. Brown divides him time between several different locations. Be prepared to wait at your appointments and don’t expect to hear your HSG results that same day...My AMH is extremely low for my age. This was never revealed to me after thousands of dollars of labs were done. My protocol was never changed from the “standard” that could have effected my results or persuaded us to go another direction with our procedures. My labs were drawn and in the clinics hand bedor starting the IVF process.
How was your experience with Samuel Brown at Brown Fertility?
When we First met Dr. Brown we were very impressed with his knowledge in bed. He told us that we would have a 90%-100% chance of getting pregnant if we went straight to IVF. We are experiencing secondary fertility at that time 32 years old. We decided to go ahead with IVF process and win had all my labs drawn as well as my husband. We ended up doing a retrieval with a 5 day fresh transfer with one embryo and also a frozen transfer with our last two embryos a few months later ( there were four eggs for trade total, three of them made it to five day embryos). Neither were successful and after our cycle, I was doing my research and looking at my labs for a reason why at 32 years old, we were unable to retrieve any more than four eggs and found out that my AMH levels are extremely low. This was never relayed to me by Dr. Brown which made me think that he either never reviewed my ($5000) labs or did and didn’t tell me. We have started with another Infertility clinic and will not be returning back to Brown Fertility for this reason.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Do not get your hopes up if he promises you the moon. Do your own research and be your own advocate. You have to ask questions and not be afraid to speak up for yourself.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
We went to Dr. Brown and were told we would have an 90-100% chance of pregnancy if we did IVF. We are facing secondary infertility at age 32 (now 33) and were not told why we were having trouble and were never told of my extremely low AMH levels (even after two failed transfers). I feel that my labs were either not reviewed at all (which cost us $3000 out of pocket) or if they were, the reason for our infertility was never relayed to us.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
He used the protocol that he uses for all of his patients. I don’t feel like I was treated as an individual at all.
Describe your experience with the nursing staff at Brown Fertility.
The nursing staff was always very friendly and helpful.
Describe your experience with Brown Fertility.
The clinic is very busy and Dr. Brown divides him time between several different locations. Be prepared to wait at your appointments and don’t expect to hear your HSG results that same day.
The nursing staff is wonderful and always helpful. The front office staff is neutral (not super friendly but also not rude).
Go into your consultation with questions and knowing what you want out of your experience.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
It was around $9000 for the retrieval and fresh transfer. We also paid $4000 for the second frozen transfer.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
For our frozen transfer, we transferred two embryos mainly because they were our last two.
What specific things went wrong at Brown Fertility?
Failed to call with results
Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
My AMH is extremely low for my age. This was never revealed to me after thousands of dollars of labs were done. My protocol was never changed from the “standard” that could have effected my results or persuaded us to go another direction with our procedures. My labs were drawn and in the clinics hand bedor starting the IVF process.
I really like Dr. Brown. However I did not feel like his treatment process best met my needs. I did not feel like an individual patient at this clinic I felt like I was just a number. I rarely saw Dr. Brown. I saw Dr. Rose a few times and really liked him as well. However there was never any communication about when I would not be seeing Dr. Brown. What upset me the most was how I felt like we were herded like cattle through the IVF and FET process. Waiting times were often delayed
For the most part, the nursIng staff [Brown Fertility] was very nice and the coordinators we nice as well. I feel like they had so many patients to manage it was hard to sometimes answer the questions that we had in a timely manner. We also were switched around many times to different nurses and coordinators throughout the process. During one our trial transfer we had a nurse that was either brand new, trained properly, or incompetent
How was your experience with Samuel Brown at Brown Fertility?
I really like Dr. Brown. However I did not feel like his treatment process best met my needs. I did not feel like an individual patient at this clinic I felt like I was just a number. I rarely saw Dr. Brown. I saw Dr. Rose a few times and really liked him as well. However there was never any communication about when I would not be seeing Dr. Brown. What upset me the most was how I felt like we were herded like cattle through the IVF and FET process. Waiting times were often delayed and the waiting times to complete the IVF and FET procedures were usually delayed way over an hour. In my opinion this is unacceptable and unprofessional. It was also not communicated well when a doctor other than Dr. Brown would be doing a procedure. I walked into an FET procedure meeting a doctor I had never met before for the first time. I, along with many other patients that were waiting as well we’re very upset about this. I also feel that there were several things that were not communicated to me a precaution that I could have taken. I did not know that I should not be taking allergy medicine while doing IUIs. Additionally I have an MTHR factor that could have easily tested for however was not. I only found out that I had this factor because I pulled up previous test results that I had with my primary care physician. This is something that is important to know when trying to conveive. I finally had had enough and switched to a new doctor.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Do your research. Ask a lot of questions and make them answer them and take the time to answer them. Verify who your doctor will be for all of your procedures. Expect to wait a long time. Appointments are rarely ever on time.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
Dr. Brown is very nice but he does batch cycling. So all of his patients who are having a certain procedure or herded into a one-week timeframe. There were so many people waiting for the same procedure and appointments every time I went when it was for IVF or FET. I felt like we were moved through the process like cattle. It was not enjoyable and very stressful. I also did several unmedicated IUIs (only trigger shot) with This facility. These are more tailored to your own cycle.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
We did IUI several times. They were unmedicated except for the trigger shot. We did not see a doctor for these but an NP performed all of them. We then moved on to IVF. During a scan they found cells in my uterus and we were scheduled to do a hyperoscopy. We had a fresh transfer that was successful but ended in a miscarriage. We then had one FET.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Don’t remember. It changed in the middle and several times )
For the most part, the nursIng staff was very nice and the coordinators we nice as well. I feel like they had so many patients to manage it was hard to sometimes answer the questions that we had in a timely manner. We also were switched around many times to different nurses and coordinators throughout the process. During one our trial transfer we had a nurse that was either brand new, trained properly, or incompetent (i thri k it was more that latter). She could not find certain equipment that the doctor was looking for during the procedure and you could tell that he was getting very frustrated. She also did not know how to use the machine properly to print out the uktrasounds. The most alarming experience was that she was the nurses helping complete one of our FETs. During the procedure she could not find the equipment that the doctor wanted. And just was completely an experienced with doing this process. It was shocking to say the least.
Describe your experience with Brown Fertility.
Strengths: apparently they have a high success rate. I was not one of them though. Clean facility and nice atmosphere.
Weaknesses: batch cycling, not seeing a doctor each visit, wait times, miscommunications, not setting the correct expectations.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
Our insurance does not cover any fertility treatments. Below are the estimated costs that I remember. Appointment visit $250 - $500, IUI $3000, IVF $10,000, all medications for IVF and FET $20,000
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
I wanted to transfer two embryos and Dr. Brown and Dr. Rose were OK with this
What specific things went wrong at Brown Fertility?
Failed to order appropriate test
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
Did not test for a MTHFR factor which is relevant for Fertility
Did not appropriate communicate which medication you should not be taking during fertility treatments
Dr.Brown was always rushed. We waited once 2 hours for a follow up appointment after a failed donor egg cycle where he basically said "I don't know why this didn't work? Let's try again." .. He did a donor egg cycle. It was pretty basic and no special protocols were used...Dr.Brown was always rushed and never remembered me or my history. I feel the practice got too big and he was always rushing from patient to patient.
The nurse [at Brown Fertility] assigned to my case specialized in donor eggs. This requires a bit of compassion... My nurse was terrible. She was so disorganized that she messed up the calendar of meds and my donor was taking medication on the wrong day. I had to call and have her fix it but i will never know if the donor heard from her...I felt like I was in a baby making factory. The wait time for appointments was ridiculous, the care was "one size fits all", and the staff was rude and disorganized.
How was your experience with Samuel Brown at Brown Fertility?
Dr.Brown was always rushed and never remembered me or my history. I feel the practice got too big and he was always rushing from patient to patient. He never got specific with my treatment plans and I felt like he gave me a "one size fits all" protocol.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Go to a different doctor.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
The office was always crowded. Dr.Brown was always rushed. We waited once 2 hours for a follow up appointment after a failed donor egg cycle where he basically said "I don't know why this didn't work? Let's try again." There is no personal attention at this office. Everyone is a number. They even make everyone start meds at the same time each month so that all the retrievals and transfers are in the same week.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
He did a donor egg cycle. It was pretty basic and no special protocols were used.
Describe your experience with the nursing staff at Brown Fertility.
The nurse assigned to my case specialized in donor eggs. This requires a bit of compassion since you are dealing with women who already have been through a grief of not using their own eggs and a loss of biological connection. My nurse was terrible. She was so disorganized that she messed up the calendar of meds and my donor was taking medication on the wrong day. I had to call and have her fix it but i will never know if the donor heard from her. After my cycle I got an email from her that said "so I just got back in town.. did you get a positive pregnancy test?" I had already been to the clinic and received a negative blood test. All she had to do was check my chart. Then on my second donor egg cycle that failed, another nurse said to me when she called to give me my negative results "I don't know why it didn't work. We have very high success rates with donor egg. " They were always quick to reference their high success rates but I never received great care or saw positive results.!
Describe your experience with Brown Fertility.
I felt like I was in a baby making factory. The wait time for appointments was ridiculous, the care was "one size fits all", and the staff was rude and disorganized.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
The cycles were s but more expensive than the other clinics in the area.
What specific things went wrong at Brown Fertility?
Lost paperwork
Failed to call with results
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
The nurse messed up my medicination cycle with the donor. I caught the mistake and alerted her but I don't know if it was too late to affect the cycle. Both transfers resulted in a negative pregnancy test.
Dr Brown was always happy to see me even though I got the feeling that he didn't really remember me. He constantly seemed rushed or like I was keeping him from something he would rather be doing...Dr Brown seemed only interested in the end results when what I wanted was a diagnosis. He never offered testing for endometriosis, he just declared that I must have it. When I asked for PGS testing he said I didn't need it because I was young even though I wanted it...
[Brown Fertility] Strengths: The procedure room was large enough to allow for my husband to come in for my transfers. Weaknesses: Too busy. Too many patients to be able to give personal care to everyone. The receptionist asked me for money every time I checked in even though I was completely covered by insurance and I told her this every time. At some point you would think a note would be made on my account or something.
How was your experience with Samuel Brown at Brown Fertility?
Dr Brown was always happy to see me even though I got the feeling that he didn't really remember me. He constantly seemed rushed or like I was keeping him from something he would rather be doing. One time, he was so eager to get in and out of an exam with me that he opened the door while I was still changing and rather than close the door and wait he held it mostly closed and impatiently stood outside it asking "Ready yet?"
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Go somewhere else.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
The entire process felt like I was in a baby farm. From the over crowded waiting room to the money demanding receptionists. Dr Brown seemed only interested in the end results when what I wanted was a diagnosis. He never offered testing for endometriosis, he just declared that I must have it. When I asked for PGS testing he said I didn't need it because I was young even though I wanted it. It turned out later that I have poor egg quality and could have avoided 4 emotionally draining, expensive and ultimately useless embryo transfers. I left that practice feeling like I wasted a year of my life with a dr who didn't really care about me as an individual but rather as a potential number in a record book.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Holly)
The nurses were ok. They were always busy and rushing which is not surprising considering the ridiculous number of patients waiting every time I was there. I have difficult veins to drawn from so most nurses have to use my hands and I left every time with hideous bruises.
Describe your experience with Brown Fertility.
Strengths: The procedure room was large enough to allow for my husband to come in for my transfers.
Weaknesses: Too busy. Too many patients to be able to give personal care to everyone. The receptionist asked me for money every time I checked in even though I was completely covered by insurance and I told her this every time. At some point you would think a note would be made on my account or something.
What specific things went wrong at Brown Fertility?
Lost appointments
Describe the specific things that went wrong at Brown Fertility.
There were multiple times that I came in for a scheduled and verified appointment only to be told when I checked in that I didn't have an appointment on the schedule. This is not acceptable with IVF when everything is time sensitive.
He [Dr. Ian Waldman] was very helpful very early - explained things clearly but we have not seen him since HSG. He gave so much early on insight but I would love so much to reconnect once our first two IUIs did not work. I would appreciated a short meeting to reconnect or go over thoroughly our yearly timelines...I would tell them to slow him down a bit - he’s very zealous and gets excited but we (the patient) is usually not as intelligent as him
[Brown Fertility] Strengths- location customer service is good. The people on the phone are always pleasant and helpful. Brown fertility Weakness - price point (consultations should not be 250$ if they’re going to rush you) and lack of flexible schedules...[nurse] is sweet knowledgeable and hard working. She remembered little nuiances about me and my husband - very sweet helpful
How was your experience with Ian Waldman at Brown Fertility?
He was very helpful very early - explained things clearly but we have not seen him since HSG. He gave so much early on insight but I would love so much to reconnect once our first two IUIs did not work. I would appreciated a short meeting to reconnect or go over thoroughly our yearly timelines
What's one piece of advice would you give a prospective patient of Ian Waldman at Brown Fertility?
I would tell them to slow him down a bit - he’s very zealous and gets excited but we (the patient) is usually not as intelligent as him
During treatment, were you treated like a number or a human with Ian Waldman at Brown Fertility?
Ian Waksman thoroughly goes through numbers and does not makes you feel dumb especially early on in the process - clearly explains things
Describe the protocols Ian Waldman used in your cycles at Brown Fertility and their degree of success.
IUI - he explained them thoroughly
IVF we haven’t gone over it yetx
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Christina Camacho )
I LOVED Christina Camacho - she is sweet knowledgeable and hard working. She remembered little nuiances about me and my husband - very sweet helpful
Describe your experience with Brown Fertility.
Strengths- location customer service is good. The people on the phone are always pleasant and helpful.
Brown fertility Weakness - price point (consultations should not be 250$ if they’re going to rush you) and lack of flexible schedules
Describe the costs associated with your care under Ian Waldman at Brown Fertility.
Consultations are very pricey - I am totally fine paying for the services as I know they’re expensive but a consultation with a nurse (in my opinion) should not be 250$
Dr. Brown is a Sales person. He keep talking about how he was the cheapest and and how other facility will charge me more without results. Never about my issues and how he was going to help my husband and I...He didn't take the time to know my name. Didn't care to why I was there, just keep say how I would be pregnant by the end of the year.. Never explained how...Try to look for a different specialist.
I didn't get any treatment plan [at Brown Fertility] because it took them 3 month just to all my results from blood work and almost a month just to get an appointment to get those results...10,500.00 per cycle . I remember that because he [Dr. Brown] keep bragging on how they are the cheapest...The only good thing about this place is that they take medical insurance Everything else is not good. From the first appointment they make you wait an hour after your appointment. It takes a month just to see the doctor to get results. Very stressful place
How was your experience with Samuel Brown at Brown Fertility?
Dr. Brown is a Sales person. He keep talking about how he was the cheapest and and how other facility will charge me more without results. Never about my issues and how he was going to help my husband and I
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Try to look for a different specialist. infertility is hard enough, don't go to a practice that will make it harder
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
He didn't take the time to know my name. Didn't care to why I was there, just keep say how I would be pregnant by the end of the year.. Never explained how
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
I didn't get any treatment plan because it took them 3 month just to all my results from blood work and almost a month just to get an appointment to get those results
Describe your experience with Brown Fertility.
The only good thing about this place is that they take medical insurance
Everything else is not good. From the first appointment they make you wait an hour after your appointment. It takes a month just to see the doctor to get results. Very stressful place
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
10,500.00 per cycle . I remember that because he keep bragging on how they are the cheapest
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
N/A
What specific things went wrong at Brown Fertility?
Make him [Dr. Samuel Brown] give you straight answers. He told me he could get me pregnant in 2 rounds of IVF. I'm still not...He is a very intelligent man. I realize he's helped many people, so he must be doing something right, I just never felt that. I felt like I wasn't given a full picture. I feel like he never explored another option. His bedside manner leaves a little to be desired...To be honest, there were multiple occasions when I felt like just a mortgage payment.
To be honest, there were multiple occasions when I felt like just a mortgage payment [at Brown Fertility]. I felt like they were telling me things to keep me as a patient and not really giving me the odds...The majority of the nurses were wonderful...the nurse was supposed to call in the corresponding estrogen meds in to my pharmacy and she didnt. I will wonder forever if that sided in my miscarriage.
How was your experience with Samuel Brown at Brown Fertility?
He is a very intelligent man. I realize he's helped many people, so he must be doing something right, I just never felt that. I felt like I wasn't given a full picture. I feel like he never explored another option. His bedside manner leaves a little to be desired.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Get options. Make him give you straight answers. He told me he could get me pregnant in 2 rounds of IVF. I'm still not.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
To be honest, there were multiple occasions when I felt like just a mortgage payment. I felt like they were telling me things to keep me as a patient and not really giving me the odds
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Hailey)
The majority of the nurses were wonderful.
Describe your experience with Brown Fertility.
There's a lot of stress in the patients because of what they are going thru. They feel like Dr Brown holds their future in his hands. It would've been beneficial to have less fluff and more reality right up front.
What specific things went wrong at Brown Fertility?
Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Brown Fertility.
After my first ivf positive pregnancy test, the nurse was supposed to call in the corresponding estrogen meds in to my pharmacy and she didnt. I will wonder forever if that sided in my miscarriage.
I really liked Dr. Brown at first but then I kept getting conflicting information from him. He just kept telling us we would get pregnant but then kept the same protocol, which was frustrating. Whenever we did finally change something, it was only because of the research and second opinions I had obtained myself...With the doctor, I felt treated like a number but with the nursing staff, I felt that I was treated very individually and felt special...
With the doctor, I felt treated like a number but with the nursing staff, I felt that I was treated very individually and felt special.
How was your experience with Samuel Brown at Brown Fertility?
I really liked Dr. Brown at first but then I kept getting conflicting information from him. He just kept telling us we would get pregnant but then kept the same protocol, which was frustrating. Whenever we did finally change something, it was only because of the research and second opinions I had obtained myself.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Do you research beforehand and don't be afraid to ask questions and question him. And keep your own records.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
With the doctor, I felt treated like a number but with the nursing staff, I felt that I was treated very individually and felt special.
What specific things went wrong at Brown Fertility?
he [Dr. Brown] wasn’t involved at all until the eggs were thawed and I was on the table...I get told the doctor that we DIDN'T want was coming in...we still decided to move forward, my one egg that we wanted to transfer and we signed for was thawed. The doctor, two nurses, and embryologist come back in doctor asks how many we are transferring I say one, doctor asks embryologist how many he thawed, “two, they are mediocre” Doctor asks my age, three times in a minute. (I’m still in tears). He says I suggest doing both, (these are my last two),
The NP [at Brown Fertility] was amazing. The only good part of my experience...Hard to get ahold of anyone for questions...my one egg that we wanted to transfer and we signed for was thawed. The doctor, two nurses, and embryologist come back in doctor asks how many we are transferring I say one, doctor asks embryologist how many he thawed, “two, they are mediocre” Doctor asks my age, three times in a minute. (I’m still in tears). He says I suggest doing both, (these are my last two), as I’m crying and ALL eyes are on me....
How was your experience with Samuel Brown at Brown Fertility?
Second round with this facility. Wasn’t thrilled after the first round so when we finally decided to go back again we were very happy to meet a new doctor. He spoke confidently and we felt comfortable. He highly recommended transferring one embryo not the two that they did the first time. After that meeting we never spoke with him again. Hard to get ahold of anyone for questions. Only after emailing asking about why my meds were different this time were they changed. More added and raised dosage. Fast forward to transfer day after being “strapped in” (if you have been through this you know how uncomfortable this is), did I get told the doctor that we DIDN'T want was coming in. I started crying saying we weren’t using Dr Brown we were using Dr Waldman they said Dr Waldman wasn’t there today. The nurse left, I cried and in the end we still decided to move forward, my one egg that we wanted to transfer and we signed for was thawed. The doctor, two nurses, and embryologist come back in doctor asks how many we are transferring I say one, doctor asks embryologist how many he thawed, “two, they are mediocre” Doctor asks my age, three times in a minute. (I’m still in tears). He says I suggest doing both, (these are my last two), as I’m crying and ALL eyes are on me. He has everyone leave the room so we can decide. What were we going to do? We were there after all the emotions all the meds, all the time. My husband gets them back in, doctor pats my still strapped in legs and tells me how he transferred four into his wife and he now has a fat boy from it and this would be better financially for us. HE ACTUALLY SAID THIS WOULD BE BETTER FINANCIALLY FOR US! Humiliated, scared, confused, and heart broken we moved forward. Unsuccessfully.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Do research and go somewhere else
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
The entire experience was horrible. Asked me my age 3 time while I front of him strapped in about to have my FET
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
The second round he wasn’t involved at all until the eggs were thawed and I was on the table.
Describe your experience with the nursing staff at Brown Fertility.
The NP was amazing. The only good part of my experience
Describe your experience with Brown Fertility.
I feel like I was just a dollar sign. Nothing good came out of this except I no longer have the monthly reminder that I have frozen embryos available to transferred. I’m now left empty. The facility looks nice and was clean that was it
What specific things went wrong at Brown Fertility?
Failed to inform you of changes in protocol
Provided conflicting information
Describe the specific things that went wrong at Brown Fertility.
When you start with a doctor you would think you would stay with them and there recommendations. Also why did I need to reach out asking why I was on heparin one time and not this time. They changed it with no cal from doctor and really not an explanation. I had to ask via email multiple times why to get the answer “ due to your MTHFR”
I felt like there were times where Dr. Brown handled situations sensitively, but often I felt he was so into his research and his stats that he lost sight of how information was being delivered to us...He is good at explaining his research and the science behind what he does, although he often contradicted himself and delivered information in ways that weren't careful and didn't seem to reflect his compassion for his patients
I do get the impression that the staff [of Brown Fertility] is overwhelmed and that can translate to a stressful experience for the patient. I have had a lot of difficulties working with the billing department and that has been really frustrating. Twice they have contacted me using another patient's name on accident...
How was your experience with Samuel Brown at Brown Fertility?
I think Dr. Brown is good at what he does and cares for his patients, but he often was a bit clumsy in the consultations we had with us. He is good at explaining his research and the science behind what he does, although he often contradicted himself and delivered information in ways that weren't careful and didn't seem to reflect his compassion for his patients.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Don't be afraid to ask questions and keep asking questions.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
I felt like there were times where Dr. Brown handled situations sensitively, but often I felt he was so into his research and his stats that he lost sight of how information was being delivered to us. I often felt like we were getting a well-rehearsed canned talk. He often really pushed his egg donors without a lot of thought to the complexities of this decision or the research around how best to address donors in terms of impact on the kids as they grow. It's clear he's good at what he does, but I think he and the clinic could improve in being more thoughtful about the experience for their patients.
Describe your experience with Brown Fertility.
I think the clinic generally really does care about their patients and their stats are pretty stellar. It does seem that they really know the latest science in infertility. That being said, I do get the impression that the staff is overwhelmed and that can translate to a stressful experience for the patient. I have had a lot of difficulties working with the billing department and that has been really frustrating. Twice they have contacted me using another patient's name on accident. Infertility is stressful all on its own and everyone is human, but I do wish the experience of working with the clinic didn't add to the stress.
What specific things went wrong at Brown Fertility?
Dr Cabrera said I could have 3 transferred but he did not communicate that to his partner doing the transfer so only 2 were transferred....Initially, during my consultation he was friendly but after my payment for IVF I became just a number...I had concerns about implantation success and was always wondering if my progesterone levels were ok but I got no answers on that.
The IVF nurse was excellent. She was very knowledgeable and she showed care and concern for me as a patient. I liked having her be part of my treatment team [at Brown Fertility]. The medical assistants were also very friendly and seemed to really care...They do not offer screening tests to increase selection of the best embryos. It is interesting that they offer gender selection but not a test that would increase pregnancy success.
How was your experience with Rafael Cabrera at Brown Fertility?
He did not individualize my care, therefore my chances for success were decreased. Specifically, during my first IVF cycle the gonal f was at max dose and he never adjusted it despite each visit saying my follicles were growing very fast. As a result, my follicles grew too big, too fast and although we still retrieved 6, I could have had over 12 retrieved and would not have needed to do another IVF cycle for more follicles if the medication was adjusted during my visits prior to retrieval.
He told me after the chemical pregnancy that it must be my embryos. When I said the grading from the embryologist showed good embryos he said "that grading does not mean anything" He also said what is important is what is inside the embryo and said "there is no way to tell what happening inside" I now know that PGT-A testing would have allowed me to know which embryos to transfer but they don't offer that test and as a result you can see the stats that show very, very poor success with women over 37 treated at Brown fertility.
He did not communicate with Dr Bruce Rose who did my transfer. The first transfer he only transferred 2 embryos even though we agreed to do 3. The second IVF cycle Dr Rose said 2 minutes before the transfer that he did not agree with transferring 3 and he strongly recommended against it. He also said "I can get any woman pregnant" The cycle resulted in a negative pregnancy test.
Dr Cabrera lost his temper with me when talking to me the day the nurse called to tell me the results were negative. He was extremely arrogant and never once said I'm sorry. Instead he said " I did not do anything wrong and I did not guarantee you anything" I was shocked. At that point I knew I would never return and no matter how much they charge me to transfer my embryos I would do that rather than work with Brown fertility doctors again.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
For the reasons I detailed above, I would say do not go here. Even if you have to wait for a few months for an appointment somewhere else. There is a reason for that.
He says what you want to hear and once that payment is received there are no refunds. After the cycle ends you will never hear from them again.
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
Initially, during my consultation he was friendly but after my payment for IVF I became just a number. After I talked with the doctor who referred me to Dr Cabrera, he changed completely and treated me like a human.
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
He used the same protocol he uses for all IVF patients at this clinic. I had concerns about implantation success and was always wondering if my progesterone levels were ok but I got no answers on that. Also, I think the most important thing I learned after doing my own research after the 2nd failed fresh IVF cycle is that a frozen cycle would have allowed him to make sure my lining was optimal for implantation. I also found out that the other clinics in my area rarely do fresh cycles anymore especially after a failed fresh cycle. That type of change in protocol is a critical change that based on everything I have read including this fertility site would have increased my chance for success dramatically.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Ivie IVF nurse)
The IVF nurse was excellent. She was very knowledgeable and she showed care and concern for me as a patient. I liked having her be part of my treatment team. The medical assistants were also very friendly and seemed to really care.
Describe your experience with Brown Fertility.
Clinic strengths- they see a lot of patients so you can get an appointment easily for a consultation. The support staff and nurses are really good.
Clinic weaknesses- The doctor does not care. Once the money is paid and the cycle is over its on to the next one. After someone spends so much money they would expect some contact after a failed cycle. They do not follow standard protocols, the outdated protocols are likely why my cycle failed. They do not offer screening tests to increase selection of the best embryos. It is interesting that they offer gender selection but not a test that would increase pregnancy success. That would make any patient think it's all about making money. The screening tests would lead to less cycles and therefore decreased profits.
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
I spent about 35,000 dollars here over 4 months. This included 2 IVF cycles and the over priced medications from SMP pharmacy in Miami for each of those cycles. It also includes the anesthesia costs and hotel costs because the procedures are done in Jacksonville not Orlando.
Describe Rafael Cabrera's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
Dr Cabrera said I could have 3 transferred but he did not communicate that to his partner doing the transfer so only 2 were transferred. During my second IVF cycle it was made clear we would do 3 and again 2 were transferred. No apology and no explanation was given.
What specific things went wrong at Brown Fertility?
Failed to order appropriate test
Provided conflicting information
Describe the specific things that went wrong at Brown Fertility.
The failure to treat me as an individual affected my chance for success. Not having the same doctor monitor me and perform the procedure contributed to not getting enough embryos the first time and also transferring the wrong number of embryos both times.
He [Dr. Cabrera] treated us as we were wasting our time discouraged us to even try as to no hope ivf would work for us had no problem crushing my dreams and made me unhopeful that no one else would help us .. put me in depression for a long time... after like 5 visits said i had diabetes and wasnt going to move forward said i should give up and had no hope for a succesful ivf due to my age
Called [Brown Fertility] many timea ro have my records sent to CNY and been months til this days they havent its a run around every time I call they say call this number they send records out and then they say give us 24 hra and its been months... feels like they have no real care only money and no succcess they care about their numbers on only success rates if they see you have low chance or would be low chance they dismiss you totally
How was your experience with Rafael Cabrera at Brown Fertility?
He treated us as we were wasting our time discouraged us to even try as to no hope ivf would work for us had no problem crushing my dreams and made me unhopeful that no one else would help us .. put me in depression for a long time until people in ivf groups suggested i look into CNY
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
Dont see him
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
We met Dr C at a tour thought he was nice gAve us hope got there he had me do testing after testing and after like 5 visits said i had diabetes and wasnt going to move forward said i should give up and had no hope for a succesful ivf due to my age he was so blunt and insensitive I was in shock pretty much cryshing my dreams no plan to even try plus I never had diabetes before and found it strange he said I had it and didnt even tell me how to get better to start nothing .. I was devasted after so much time and money wasted not even able to start a cycle prompted me to move forward to CNY which I consulted with Dr. CORALEY and was given hope he pretty much told me that Dr. CABREAR didnt see me as a good numbers candiate because I am over weight also plus my age and he didnt want to bother but on hold with cny due to fiances my husband lost our ins due to getting laid off and his new job now doesnt help with good ins and our savings was depleted once he list his job until he got a new one
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
I had genectics testing all blood work a Hsg done and more blood work.
Describe your experience with the nursing staff at Brown Fertility.
Nice but not detailed
Describe your experience with Brown Fertility.
I have spoken with other patients which has had similar expierces feels like they have no real care only money and no succcess they care about their numbers on only success rates if they see you have low chance or would be low chance they dismiss you totally
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
Co pays of 35 dollars rest billed to cigna
What specific things went wrong at Brown Fertility?
Lost paperwork
Failed to send your chart to another clinic
Describe the specific things that went wrong at Brown Fertility.
Called many timea ro have my records sent to CNY and been months til this days they havent its a run around every time I call they say call this number they send records out and then they say give us 24 hra and its been months
Dr. Brown needs to take a step back and really think about actually reading and getting to know his patients. Just like his time is valuable ours is too. We are coming to his clinic because of the success rates hoping this will be it! We should not sit in a waiting room for 5-6 hours past our appointment just to be told to do testing we have already done...I feel at this point in his career that he doesn't have time to really review your file and personalize your treatment because he is so busy.
Do not book appointments around work. They [Brown Fertility] are never on time...We should not sit in a waiting room for 5-6 hours past our appointment just to be told to do testing we have already done...Dr. Brown needs to take a step back and really think about actually reading and getting to know his patients. Just like his time is valuable ours is too...They need more doctor's...We left and never went back after the consult.
How was your experience with Samuel Brown at Brown Fertility?
He is not a good doctor if your looking to be a human and not a number. I feel at this point in his career that he doesn't have time to really review your file and personalize your treatment because he is so busy.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Do not book appointments around work. They are never on time. A couple before us sat in the waiting for for hours and couldn't wait any longer and finally they scheduled another appointment. There was no compassion!
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
My husband and I waited in the waiting room for over 3 hourse just to fit go back in the room and he hadnt even read our chart. He asked us to get testing done that we already had. We told him that was already done and he started flipping through our file and said oh your right.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
None. We left and never went back after the consult.
Describe your experience with Brown Fertility.
They need more doctor's. Or just period Dr. Brown needs to take a step back and really think about actually reading and getting to know his patients. Just like his time is valuable ours is too. We are coming to his clinic because of the success rates hoping this will be it! We should not sit in a waiting room for 5-6 hours past our appointment just to be told to do testing we have already done. There isnt even a sorry!
Describe the costs associated with your care under Samuel Brown at Brown Fertility.