Brown Fertility

4 doctors work here

Rated 6.7
Strongly recommend: 39%Neutral: 27%Don't recommend: 34%6.7
39% strongly recommend
47 reviews
Operations
7.4
7.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8
8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.8
6.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.1
8.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.9
6.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
746
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Jacksonville
14540 Old St. Augustine
Jacksonville, FL 32258
904-260-0352
Orlando
70 W. Gore St
Orlando, FL 32806
407-244-5515

12 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
7
Age 33
1 IUI
1 IVF
Endometriosis
Unexplained
Other
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
The first day I met Dr. Brown, I thought he was amazing....My IVF cycle was a complete fail for the “perfect patient.” I only had 5 follicles at the last ultrasound appointment and I was very concerned. My husband and I expressed our concern, and Dr. Brown assured us this number was great and we had nothing to worry about. We were hesitant to move forward, for fear we wouldn’t get any embryos and would loose all of our money.
I felt like a number in this practice [Brown Fertility], when they told me they take 40 girls at a time, and you have to “pay” to reserve your spot. Also it’s like a cattle call on retrieval and transfer days.... I saw Dr. Brown only twice, and he didn’t show up to do the transfer, even though he told my husband he would be doing it. They have too many patients and you’re just one out of 40.
How was your experience with Samuel Brown at Brown Fertility?
The first day I met Dr. Brown, I thought he was amazing. He was charming and charismatic and overall impressive. He told me I was “the perfect patient and I would 100% get pregnant.” I believed him. It’s hard not to, when he seems so sure of himself. I thought his rates were amazing, but now when I look on the CDC, they don’t match. My IVF cycle was a complete fail for the “perfect patient.” I only had 5 follicles at the last ultrasound appointment and I was very concerned. My husband and I expressed our concern, and Dr. Brown assured us this number was great and we had nothing to worry about. We were hesitant to move forward, for fear we wouldn’t get any embryos and would loose all of our money. Well, the whole retrieval and transfer process was a mess. I only ended up with 1 embryo to transfer, yet Dr Brown said that was great. He surely knew that wasn’t true, and a pregnancy wasn’t likely. Yet he kept promising. He wasn’t there on transfer day when he specifically told my husband he would be there that Saturday. We never saw him again. Dr Brown had run my FSH, and never disclosed that it was way out of range, and indicative of premature ovarian failure. My new doctor who got my records from him pointed that out. Dr Brown basically just kept promising a baby and how great everything looked, when they wasn’t the case. I don’t blame him for my poor medical response...but for the emotional wreckage he caused by completely misleading us. He didn’t want us to cancel our cycle before he got his money. He didn’t do his job and present information correctly and honestly. I’m sure for some women, he’s great. But for anyone with endometriosis...find another doctor who actually looks at the individual and doesn’t just plug you into the group of 40 women he does at a time.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Find another doctor. Don’t go to him, because he is not all the way honest with results and success rates.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
I felt like a number in this practice, when they told me they take 40 girls at a time, and you have to “pay” to reserve your spot. Also it’s like a cattle call on retrieval and transfer days. One girl after the next, in and out of the OR. You can hear the nurses calling out bed numbers and changing the OR out after each person is done. I saw Dr. Brown only twice, and he didn’t show up to do the transfer, even though he told my husband he would be doing it. They have too many patients and you’re just one out of 40.
Describe your experience with the nursing staff at Brown Fertility.
The nursing staff seemed nice, but not amazing. You never see the same person twice. You don’t have an official IVF nurse assigned to you. When I reached out to the one I had an email for, the response wasn’t super helpful. And when I got a negative result, a nurse I had never heard from called me to break the news.
Describe your experience with Brown Fertility.
Strengths- Its a pretty clinic. Nice buildings and decor. The clinic seems organized. Weaknesses- it’s a cattle call. Too many patients. 40 each month doing IVf. It’s not personalized at all. You will barely see the doctor. Retrieval and transfer is one patient after he next in and out. And you will find out how many embryos make it if they are slow growing, but a ridiculous postcard TWO weeks later. It was heartbreaking to get a negative pregnancy test, and not know if we had any more embryos left. They wouldn’t tell you over email or the phone.
Describe your experience with your monitoring appointments at Brown Fertility.
Monitoring appointments ran behind. I always waited an hour each time. Yet my turn didn’t take more than 5 minutes. The wait time didn’t bother me, but it just felt like a cattle call.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
I didn’t have any issues with billing. Our cycle was around $9,000. A complete waste of money.
0
Doctor
Samuel Brown
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Brown Fertility
Jacksonville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
6
7
Age 31
1 IVF
Male Factor
Other
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Brown was extremely nice during our phone consult and our first in person appointment. He did not do my monitoring in advance of the ER or my first FET, but was the doctor that performed my transfer. He felt like a completely different doctor at transfer time. We were just a number in the cattle call of patients that day. He wasn't familiar with us or our situation...
The staff at the Orlando clinic are all very caring and helpful! Never had an issue getting an appointment at a time that worked for me...They [nurses] made the experience personal, not the doctor...We paid about $15,000 for our ER and first FET. We've been quoted about $5,000 for our next FET. Those costs include medication...we experienced an insurance coding error which we are still working out over a year later....
How was your experience with Samuel Brown at Brown Fertility?
Dr. Brown was so optimistic when we first meet him. He gave us an 80% success rate. Now we are post ER and FET which resulted in a chemical pregnancy and frankly his optimism comes off a little like a "used car salesman". If our first FET had resulted in a health pregnancy I may have been able to look past that, or frankly I may not feel the same.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Do your research and ask questions about who will be managing your care. We live four hours from the main clinic in Jacksonville and do all of our monitoring in the Orlando office, which is still 2 hours from our home. Since Dr. Brown visits the Orlando office, but isn't based out of there I had two doctors managing my care. It may not be a bad thing, but certainly doesn't come off as personal.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
Dr. Brown was extremely nice during our phone consult and our first in person appointment. He did not do my monitoring in advance of the ER or my first FET, but was the doctor that performed my transfer. He felt like a completely different doctor at transfer time. We were just a number in the cattle call of patients that day. He wasn't familiar with us or our situation. I was the last patient that day and I'm sure that attributed to the attitude, but it was definitely disappointing. So much so that when I called for a follow-up a requested we see the doctor that had done our monitoring and ER.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
We suffer from male factor infertility and I have an autoimmune disease. With that in mind IVF with ICSI was our only option. Dr. Brown felt confident that at my age, 30, my egg quality and quantity would be great. I responded very well to the medication and he added in Heparin leading up to and post transfer to assist with the autoimmune disease.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Mena and Ivie)
My original nurse, Mena, was my saving grace. She went on maternity leave just before our FET and my care was switched to Ivie. She also went above and beyond to ensure swift communication by email and phone. They made the experience personal, not the doctor.
Describe your experience with Brown Fertility.
The staff at the Orlando clinic are all very caring and helpful! Never had an issue getting an appointment at a time that worked for me. The Jacksonville office has a different feel to it. Billing is done out of Jacksonville and we experienced an insurance coding error which we are still working out over a year later.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
We paid about $15,000 for our ER and first FET. We've been quoted about $5,000 for our next FET. Those costs include medication.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
Dr. Brown felt that it was appropriate to only transfer one when the plan was to do a fresh transfer. I developed signs of OHSS post ER so we switched to a frozen transfer. At that point he would have suggested two be transferred, but we decided against that due to my age and the fact that I have an antibody (from our one and only natural pregnancy which ended in miscarriage) and the risks to the baby are high - two would make it even more of a risker pregnancy.
What specific things went wrong at Brown Fertility?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
I never specifically asked how we would receive info regarding our embryos after ER. I did a lot of research on forums and it sounded like most patients have their ER and often leave knowing the number of eggs harvested. Which I received and was told that within a day or two we would get a call with the number of eggs that fertilized. I received a call two days later letting me know the info and was told that I should call back in a week for the final results since we were doing a freeze all. Unfortunately, the nurse that called that day was then on vacation for the two weeks. And when you're waiting on those kind of results two weeks is a long time to wait, especially when you think you only have to wait five day. I convinced myself to wait to call after the five day period and was told that the information I wanted would be sent to me on a postcard, they couldn't give me that info over the phone. It was heartbreaking and frankly I was very hormonal, I lost it. That's not info one should be receiving in the mail on a postcard. If not a call, the very least an email should be sent out. It took almost two weeks for me to find out how many embryos we had. I felt that we had paid a lot of money and they weren't treating the situation as such. Eventually I convinced a nurse to tell me, but the fact that I felt like I was bothering them just to find out if any of our fertilized eggs had survived was stressful and frankly not fair that it added so much stress to an already stressful situation. I think back now and wonder if my expectations were too high. I never asked when and how that info would be provided. So the morale is, always ask!
6
Doctor
Samuel Brown
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Brown Fertility
Jacksonville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
7
8
Age 29 - 31
1 IVF
Endometriosis
PCOS
Other
Income $0 - $49K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Hes [Dr. Samuel Brown] very helpful and ran all the right blood test like for pcos and I did hsg procedure which then lead me to have laparoscopy and a hysteroscopy that he performed with other doctors, I did egg retrieval and transfer that he performed. I was diagnosed with stage 4 endometriosis and pcos. So I have it really bad and ivf is my only changed I have 1% naturally after surgery for a few months I had 5%. He was very thorough in explaining these things like when I was doing my transfer he talked me about it.
They [the nurses at Brown Fertility- Orlando] are the best women ever esp Kristina,jennifer and kim. I always saw Kristina in person and when I had questions I would email her and she would always email me that I can answer them Jennifer I never met in person but she always answering my emails also and can I never met her in person or even emailed her when I call and she always answering my million questions. Even the other staff are just amazing so kind and caring.
How was your experience with Samuel Brown at Brown Fertility?
Hell answer all your questions if you get to meet with him, unfortuntaley hes very busy but one time I had a question he even called me back on christmas day which is very kind. Sometime I dont think he looked at the paperwork of the patient hes about to talk to but that's understandable as hes got so many. He actually seems he cares. He had high hopes for me by the way he talked and was honest.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Keep in mind hes very busy so you might have to remind him what's your diagnosis and the time you get with him cause your mainly with the nurses and such and hes just busy. All seriously hes honest and kind. So he will care about you and answer your question. You will have someone that wants to get you pregnant.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
He looked at me, answered all my questions,asked about my life, was kind,sense of humanity.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
I had so many it's hard to remember. Hes very helpful and ran all the right blood test like for pcos and I did hsg procedure which then lead me to have laparoscopy and a hysteroscopy that he performed with other doctors, I did egg retrieval and transfer that he performed. I was diagnosed with stage 4 endometriosis and pcos. So I have it really bad and ivf is my only changed I have 1% naturally after surgery for a few months I had 5%. He was very thorough in explaining these things like when I was doing my transfer he talked me about it.
Describe your experience with the nursing staff at Brown Fertility.
They are the best women ever esp Kristina,jennifer and kim. I always saw Kristina in person and when I had questions I would email her and she would always email me that I can answer them Jennifer I never met in person but she always answering my emails also and can I never met her in person or even emailed her when I call and she always answering my million questions. Even the other staff are just amazing so kind and caring.
Describe your experience with Brown Fertility.
I wouldnt change anything about the nurses. My dr maybe being able to email him or something if you had questions only he could answer or wanted to talk to him but that's what the nurses are for. He explains, answers,comunicates,kind and caring.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
Hes cost were the most affordable. I think it was under 16k for ivf.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
I was 30 when I transferred and because of that I could only do one plus because of my age he had high Hope's I wish I could of done more but when I do my fet he will let me do two which is good.
7
Doctor
Samuel Brown
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Brown Fertility
Orlando
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
7
8
Age 35
Fertility Medications
Diminished Ovarian Reserve
Male Factor
Latinx
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
We met with Dr. Cabrera for our consult and appointment for results on labs, He is very nice and takes his time to explain information. It is too early to thoroughly review him as we have not started treatment....You have to be ready with questions. He does take his time and explain but I noticed we had to ask about vitamins and procedures and what are the next steps.
Nice office, seems to be busy. They [Brown Fertility] have a class that you take with a nurse to discuss finance and the process. It is $100 and only valid for 90 days... The Siemen analysis was $195 Consultation was $100-$150 Bloodwork and Genetic testing seemed to be covered under my insurance... When doing genetic testing they let you know that you will be contacted if something is positive but that leaves you wondering when you do not hear a response.
How was your experience with Rafael Cabrera at Brown Fertility?
We met with Dr. Cabrera for our consult and appointment for results on labs, He is very nice and takes his time to explain information. It is too early to thoroughly review him as we have not started treatment.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
You have to be ready with questions. He does take his time and explain but I noticed we had to ask about vitamins and procedures and what are the next steps.
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
Dr. Cabrera was very easy to talk to, I did not feel rushed during our consultation. We felt comfortable speaking with him and asking questions
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
We have major male factor infertility and I have a low AMH. Dr. Cabrera recommended IVF with ICSI.
Describe your experience with the nursing staff at Brown Fertility.
Not enough interaction with nursing staff to rate, I did have an issue with an appointment that was scheduled with the main office but not entered and when I arrived I did not have an appointment. I was able to see the doctor but now I v verify my appointments since this office is an our away for me
Describe your experience with Brown Fertility.
Nice office, seems to be busy. They have a class that you take with a nurse to discuss finance and the process. It is $100 and only valid for 90 days (I believe the quote is ) I am having to wait 6 months to start IVF because of a medical procedure I had done (I have to wait a year) I was a little disappointed that I could not get an exact amount upfront now. I was thankful that a nurse reviewed my file and noticed that I would not be starting IVF until later during the year and explained the 90 day expiration and having to retake the class if I did it this early.
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
The Siemen analysis was $195 Consultation was $100-$150 Bloodwork and Genetic testing seemed to be covered under my insurance
Describe Rafael Cabrera's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
During our first consultation, Dr. Cabrera said that we would transfer 1 embryo because of my age (34) but once my results came that showed a very low AMH he said we would only retrieve 5-6 eggs and that he would suggest 2
What specific things went wrong at Brown Fertility?
  • Lost appointments
Describe the specific things that went wrong at Brown Fertility.
When doing genetic testing they let you know that you will be contacted if something is positive but that leaves you wondering when you do not hear a response. I called the office to see if my results where in and they said ''Yes'' and that I would have to get the results from the doctor. When I arrived at my appointment the nurse was surprised and said I did not need an appointment that everything was negative.
7
Doctor
Rafael Cabrera
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
8
Clinic
Brown Fertility
Orlando
Scheduling
Nursing Staff
Clinic Atmosphere
2019, Unsuccessful
10
8
Age 44
4 IUI
5 IVF
3 Embryo Freezing
Male Factor
Poor Egg Quality
Tubal Blockage
South Asian
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Cabrera is very good and professional I wished all clinic would change my meds according to how I respond each cycle instead of keep using same meds. He does all the Ultrasound and all visit except egg retrieval or transfer. Depend on who’s on call that time [at Brown Fertility]. I wished he would do all my retrieval and transfer since he know me when I visit for blood works and ultrasound
I feel that their [Brown Fertility] communication should be better. ... Embryologist don’t introduce himself and I get a card in a mail 2 weeks latter to know how many embryos freezing is not the way of communication I like. But that’s how they do it at this clinics ... I feel that they don’t tell me much when I go for blood test or ultrasound. For example they don’t tell me what blood test they doing or the results. And ultrasound how many follicles I have and the size.
How was your experience with Rafael Cabrera at Brown Fertility?
Dr. Cabrera is very good and professional I wished all clinic would change my meds according to how I respond each cycle instead of keep using same meds. He does all the Ultrasound and all visit except egg retrieval or transfer. Depend on who’s on call that time. I wished he would do all my retrieval and transfer since he know me when I visit for blood works and ultrasound
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
I wished he would explained what he saw on ultrasound and how big my follicles or how many I have
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
Sometime he’s more personal then other time the group treat me like a number. I do feel all Fertilty clinics that I go to doesn’t really look at my history just my age
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
My protocol is Gonal F and Hcg with centrotide for all cycles Not sure what’s the rationale but HCg help my egg to mature
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Ivie)
I have a few nurses some send me cycle calendar some does teaching Everyone are professionals and nice.
Describe your experience with Brown Fertility.
I feel that their communication should be better. I get a calendar and said if I have any questions please call. I feel that they don’t tell me much when I go for blood test or ultrasound. For example they don’t tell me what blood test they doing or the results. And ultrasound how many follicles I have and the size. Embryologist don’t introduce himself and I get a card in a mail 2 weeks latter to know how many embryos freezing is not the way of communication I like. But that’s how they do it at this clinics
Describe your experience with your monitoring appointments at Brown Fertility.
I get all my time I request. Scheduling is good
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
Retrieval cost about $11000 and medicines is about $4000-8000
10
Doctor
Rafael Cabrera
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Brown Fertility
Jacksonville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2019, Unknown Success
6
7
Age 30 - 32
3 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
He [Dr. Brown] was a very good communicator and was very knowledgeable. He is good at changing protocols if something didn’t work. He does seem to underplay the risks and focuses more on the outcomes. But he was very blunt and direct which I liked but others may find harsh....Dr brown said because I had DOR he would consider transferring 2 embryos, however we ultimately decided to do 1. If this cycle doesn’t work we will do PGS and transfer 1
I love the nursing staff! They [Brown Fertility] are very good at communication and are all very good at making me feel comfortable....We planned to PGS test the embryos and paid the fee of $4000. However, 3 weeks later we were told there was a lab fee of $2000 additional, which was never conveyed to us. We simply could not afford to pay $6000 plus our cycle cost all at the same time. Therefore, we asked to cancel the PGS...and were told they didn’t know if we would get a refund. After many back and forth phone calls with the billing team we finally got our refund.
How was your experience with Samuel Brown at Brown Fertility?
He was a very good communicator and was very knowledgeable. He is good at changing protocols if something didn’t work. He does seem to underplay the risks and focuses more on the outcomes. But he was very blunt and direct which I liked but others may find harsh.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Come with a list of questions. Be prepared to wait. You won’t see him at every visit.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
Long wait times for short visits, which often felt rushed. That being said, Dr. Brown always remembered me and did give good information when we spoke with him
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
First stim cycle we were on final 200. I had low follicle counts and final was increased. The cycle was ultimately cancelled as I only had 2-3 follicles. Next cycle we started with final 450 and had much better results, retrieved 14 eggs.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Kristina and Tonya)
I love the nursing staff! They are very good at communication and are all very good at making me feel comfortable.
Describe your experience with Brown Fertility.
Long wait times. Spend most of the time with true nurses and not much face to face with the doctor. The nurses are wonderful. The billing team needs some work, often times could not answer my questions and every cost sheet was wrong and had to be updated.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
Cycle cost $4000, meds $2000-3000 on average
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
Dr brown said because I had DOR he would consider transferring 2 embryos, however we ultimately decided to do 1. If this cycle doesn’t work we will do PGS and transfer 1
What specific things went wrong at Brown Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Brown Fertility.
We planned to PGS test the embryos and paid the fee of $4000. However, 3 weeks later we were told there was a lab fee of $2000 additional, which was never conveyed to us. We simply could not afford to pay $6000 plus our cycle cost all at the same time. Therefore, we asked to cancel the PGS (no consents were signed yet, nothing had been done yet in terms of testing) and were told they didn’t know if we would get a refund. After many back and forth phone calls with the billing team we finally got our refund. In the future we will probably PGS test, but we just felt like we weren’t given all the information and costs up front, which created a lot of financial stress and anxiety
6
Doctor
Samuel Brown
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Brown Fertility
Orlando
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
7
7
Age 31
3 IUI
Anovulation
PCOS
European
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I have really only had consultations with Brown. I really dislike that it can take hours for him to appear at your scheduled appointment. I didn't like that he didn't go over my blood work results with me. He is very nice and easy going though....So far ive only done iui's. He has baseline ultrasounds done throughout first part of cycle. No ultrasound on day of insemination. Prefers femera over clomid for prescriptions.
[Brown Fertility] Can run behind on appointments. Seems they schedule multiple appointments at the same time. Everyone is really nice though. If you have latex allergies they will ask you every time. Office is full of smiling faces and always has HGTV on.... With iui it was about 1250$ per cycle. 3 u/s at 250 and 500 for iui... Emily really makes you feel great. Brown is really nice. The office is quick to help with any issues you may have
How was your experience with Samuel Brown at Brown Fertility?
I have really only had consultations with Brown. I really dislike that it can take hours for him to appear at your scheduled appointment. I didn't like that he didn't go over my blood work results with me. He is very nice and easy going though.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Be prepared to be patient
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
Emily really makes you feel great. Brown is really nice. The office is quick to help with any issues you may have
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
So far ive only done iui's. He has baseline ultrasounds done throughout first part of cycle. No ultrasound on day of insemination. Prefers femera over clomid for prescriptions.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Emily)
Emily is super awesome, patient, kind
Describe your experience with Brown Fertility.
Can run behind on appointments. Seems they schedule multiple appointments at the same time. Everyone is really nice though. If you have latex allergies they will ask you every time. Office is full of smiling faces and always has HGTV on.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
With iui it was about 1250$ per cycle. 3 u/s at 250 and 500 for iui
7
Doctor
Samuel Brown
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
Brown Fertility
Orlando
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
8
Age 27
1 Fertility Medications
PCOS
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Doctor Cabrera performed a polypectomy on me and I am currently undergoing treatment with a medicated cycle. We are still early in our treatment but Doctor Cabrera is thoughtful and kind and will explain everything until it is understood fully. He is helpful and compassionate, while also being knowledgeable and empathetic.... My only advice would be to make an appointment that is after work or during a day you can take off from work. The clinic tends to run late appointment times.
Brown Fertility’s strengths are that it is one of the best fertility clinics within Central Florida, they are highly rated and give (from what I’ve seen) the best pricing. They are organized, knowledgeable and helpful. Their major weakness would be their appointments running late. The past two times I have visited them I’ve waited over an hour for my appointment and stayed at the clinic for about 1.5-2 hours. I understand that clinics this large have overbookings
How was your experience with Rafael Cabrera at Brown Fertility?
Doctor Cabrera performed a polypectomy on me and I am currently undergoing treatment with a medicated cycle. We are still early in our treatment but Doctor Cabrera is thoughtful and kind and will explain everything until it is understood fully. He is helpful and compassionate, while also being knowledgeable and empathetic.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
My only advice would be to make an appointment that is after work or during a day you can take off from work. The clinic tends to run late appointment times.
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
Walking into the Brown Fertility office in Orlando, you are received with a warm welcome and smile. Dr. Cabrera is always respectful and kind.
Describe your experience with the nursing staff at Brown Fertility.
The nursing staff at Brown Fertility are wonderful. They are sweet and compassionate! Even when overwhelmed with appointment times or patients, they make you feel like they know you and care about you.
Describe your experience with Brown Fertility.
Brown Fertility’s strengths are that it is one of the best fertility clinics within Central Florida, they are highly rated and give (from what I’ve seen) the best pricing. They are organized, knowledgeable and helpful. Their major weakness would be their appointments running late. The past two times I have visited them I’ve waited over an hour for my appointment and stayed at the clinic for about 1.5-2 hours. I understand that clinics this large have overbookings and especially when it comes to baseline testing for CD3 (that’s something you cannot fully control). Waiting for my appointments has affected my job, I’ve been late or had to leave early 4 times now. I respect the Doctor and Nurse’s time but do become frustrated. They are always apologetic and helpful, though!
10
Doctor
Rafael Cabrera
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
8
Clinic
Brown Fertility
Orlando
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Unsuccessful
8
8
Age 29 - 31
1 IVF
Unexplained
Prefer not to answer
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Neutral
Neutral
Unsuccessful
As a patient I felt like my dream was possible, dr.cabrera told me I had everything for me except one thing, but he still had strong faith of me becoming a mother. He would talk to me try to explain everything I had concerns or questions about. We're not sure why the transfers have not worked yet, but we are not giving up. Dr Cabrera says it will happen.
The nurses [at Brown Fertility] there show a lot of compassion and care they try to remember what step every patient is on in there journey. They talk about what's going on in your journey and your concerns.... They have a lot of strengths the only weaknesses I would describe is not being capable of taking pictures of your embryos before inserting them. I was a little disappointed not being able to see there quality myself, but other than that this clinic has been great to me.
How was your experience with Rafael Cabrera at Brown Fertility?
As a patient I felt like my dream was possible, dr.cabrera told me I had everything for me except one thing, but he still had strong faith of me becoming a mother. He would talk to me try to explain everything I had concerns or questions about. We're not sure why the transfers have not worked yet, but we are not giving up. Dr Cabrera says it will happen.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
Ask every question u have don't be afraid.
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
Time was taken with me every questioned i asked was answered to the best possible.
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
My first cycle I used very little stims gonal-f, estradiol,crinone,lupron,baby aspirin, and my trigger shot. Everything worked great. Just did not end in a positive prergnancy test
Describe your experience with the nursing staff at Brown Fertility.
The nurses there show a lot of compassion and care they try to remember what step every patient is on in there journey. They talk about what's going on in your journey and your concerns.
Describe your experience with Brown Fertility.
They have a lot of strengths the only weaknesses I would describe is not being capable of taking pictures of your embryos before inserting them. I was a little disappointed not being able to see there quality myself, but other than that this clinic has been great to me.
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
My first step of ivf cost about 10,000 my additional FETs were 3500 each
Describe Rafael Cabrera's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
My dr would only do 1 embryo the first transfer because of my age and my chances of becoming pregnant they were afraid of multiple pregnancies.
8
Doctor
Rafael Cabrera
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Brown Fertility
Orlando
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2017, Unknown Success
7
8
Age 29 - 32
3 IUI
1 IVF
Male Factor
PCOS
Prefer not to answer
1st of 3 Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Brown did our egg retrieval and transfer. He did a fresh transfer with only one egg because I was under the age of 30. He only transfers more than 1 embryo of you're over 30. They did ICSI on all our embryos...Dr. Brown is very knowledgeable and good at what he does. He understands his field very well and has compassion for his patients. He can tend to be somewhat flighty and forget who his patients are from time to time though...He's a good doctor, but can seem like he doesn't know his patients that well because he sees so many on a daily basis
This clinic [Brown Fertility] is like a well oiled machine. They are very efficient at what they do. Patients get in and out easily, but the wait times can sometimes be very long so be prepared to wait. The waiting rooms are nice but there's always that awkward silence you find at any fertility clinic...Dr. Brown has a wonderful nursing staff! They made the entire process so much easier. They are all very compassionate and understanding...It's easy to feel like a number when they group you in a cycle with a bunch of other people
How was your experience with Samuel Brown at Brown Fertility?
Dr. Brown is very knowledgeable and good at what he does. He understands his field very well and has compassion for his patients. He can tend to be somewhat flighty and forget who his patients are from time to time though. There were a few times he asked us the same questions multiple times.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
He's a good doctor, but can seem like he doesn't know his patients that well because he sees so many on a daily basis
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
It's easy to feel like a number when they group you in a cycle with a bunch of other people
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
Dr. Brown did our egg retrieval and transfer. He did a fresh transfer with only one egg because I was under the age of 30. He only transfers more than 1 embryo of you're over 30. They did ICSI on all our embryos but they didn't do genetic testing on them, only on my partner and myself. We did end up getting pregnant with the 1 embryo. 14 eggs were retrieved and 13 fertilized.
Describe your experience with the nursing staff at Brown Fertility.
Dr. Brown has a wonderful nursing staff! They made the entire process so much easier. They are all very compassionate and understanding
Describe your experience with Brown Fertility.
This clinic is like a well oiled machine. They are very efficient at what they do. Patients get in and out easily, but the wait times can sometimes be very long so be prepared to wait. The waiting rooms are nice but there's always that awkward silence you find at any fertility clinic.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
At the time of our egg retrieval and embryo transfer we paid around 14k for medicine and the procedure. Just an embryo transfer is around 4k.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
Dr. Brown only likes to transfer 1 embryo for those patients under 30. He didn't like the idea of transferring more than 2 at a time. He stated that the odds didn't increase anymore with putting more embryos into the uterus.
7
Doctor
Samuel Brown
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Brown Fertility
Orlando
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
8
8
Age 33
1 IVF
Diminished Ovarian Reserve
Endometriosis
Other
European
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr Brown is very honest and compassionate. I felt like he explained everything thoroughly and was open with expectations. I felt cared for and that he really wanted the best for me. His knowledge was great and he was always on time and kind... I was on birth control for 8 weeks prior to beginning cycle. I did not produce many eggs (3) and was discovered I have diminished ovarian reserve. Only 2 of the eggs were mature and both fertilized with ICSI. I had embryo transfer on day 3 with a 4 cell and an 8 cell embryo. I took Crinone suppositories and Estradiol daily after embryo transfer.
The front desk [at Brown Fertility] is fairly organized. The appointments ran mostly on time. They would let you know if your upcoming appointment would be long and to bring a book. Everyone was friendly...The nursing staff were very thorough and would respond to emails immediately. They were always positive and uplifting and organized.
How was your experience with Samuel Brown at Brown Fertility?
Dr Brown is very honest and compassionate. I felt like he explained everything thoroughly and was open with expectations. I felt cared for and that he really wanted the best for me. His knowledge was great and he was always on time and kind.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Don't be afraid to ask questions and he will answer them.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
I felt Dr. Brown took his time with you and explained in detail. Also, he had a positive attitude.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
I did stims for 12 days. I started with 225 of Gonal-F and 20mcg of hcg for the first 4 days. On day 5 I was upped to 300 of Gonal-F. Cetrotide was introduced on day 10. I triggered with Ovidrel. I was on birth control for 8 weeks prior to beginning cycle. I did not produce many eggs (3) and was discovered I have diminished ovarian reserve. Only 2 of the eggs were mature and both fertilized with ICSI. I had embryo transfer on day 3 with a 4 cell and an 8 cell embryo. I took Crinone suppositories and Estradiol daily after embryo transfer.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Kristina)
The nursing staff were very thorough and would respond to emails immediately. They were always positive and uplifting and organized.
Describe your experience with Brown Fertility.
The front desk is fairly organized. The appointments ran mostly on time. They would let you know if your upcoming appointment would be long and to bring a book. Everyone was friendly
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
IVF cycle 9,000 Medications 2,000
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
I was only to transfer one embryo but due to 3 day transfer and one embryo stalling we decided to transfer both the 8 cell and 4 cell embryo
8
Doctor
Samuel Brown
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Brown Fertility
Jacksonville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2010 - 2013, Successful
10
8
Age 31 - 34
2 IUI
2 IVF
Diminished Ovarian Reserve
Endometriosis
PCOS
Poor Egg Quality
Unexplained
Prefer not to answer
Only Doc Seen
Strongly Recommends
Neutral
Successful
I thought he [Dr. Brown] was very kind and warm. He explained what was happening and let us go as slowly as we needed to financially. He related his personal story to us and was nice. He didn’t rush into treatments ... He had a warm bedside manner and took his time to talk with you. ... I pushed for multiple embryos because the quality was poor. So this wasn’t an issue
More often than not, my appointments [Brown Fertility] were late. Which was a huge problem because I worked and had purposefully scheduled them before work. ... I tried to get my paperwork after with lab results and it was a huge issue and I never did get all of my test results. ... I loved the girl who did blood draws. Her name was Jennifer and she was kind and I’m a hard stick so we found a place and used it every chance.
How was your experience with Samuel Brown at Brown Fertility?
I thought he was very kind and warm. He explained what was happening and let us go as slowly as we needed to financially. He related his personal story to us and was nice. He didn’t rush into treatments
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
If money is an issue, push for more aggressive treatments.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
He had a warm bedside manner and took his time to talk with you.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
I really don’t remember specifics 7 years after.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Lisa Brown)
I loved the girl who did blood draws. Her name was Jennifer and she was kind and I’m a hard stick so we found a place and used it every chance. As far as the nurse coordinator she seemed overwhelmed often and rushed. She was abrupt which didn’t bother me but I never felt like she was really listening to my concerns.
Describe your experience with Brown Fertility.
They have since opened their own office in a stand alone building that I’m guessing years of my treatments helped to fund. I have not been to their current location except for their grand opening party.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
I remember asking around and he seemed to be on the lower end price-wise but again, this was years ago.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
I pushed for multiple embryos because the quality was poor. So this wasn’t an issue
What specific things went wrong at Brown Fertility?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Brown Fertility.
I tried to get my paperwork after with lab results and it was a huge issue and I never did get all of my test results. I was trying to follow up with an endocrinologist and I wanted those tests to share. More often than not, my appointments were late. Which was a huge problem because I worked and had purposefully scheduled them before work.
10
Doctor
Samuel Brown
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Brown Fertility
Orlando
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources