Brown Fertility

7 doctors work here

Rated 6.2
Strongly recommend: 41%Neutral: 15%Don't recommend: 43%6.2
41% strongly recommend
61 reviews
Operations
7.4
7.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.6
7.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.8
6.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.6
7.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
6.7
6.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
757
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Jacksonville
14540 Old St. Augustine
Jacksonville, FL 32258
Orlando
70 W. Gore St
Orlando, FL 32806

61 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
8
NPS
6
Age 39 - 40
3 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
European
5th of 5 Docs
2 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
[Dr. Waldman] is very friendly and seems to care about you as a person. He always was the only person to ask what we didn’t like about the clinic and what needed to be fix. He is very good about calling you back once he gets the message from the nurse (which can take awhile)...He was always willing and so is the clinic to let us transfer many embryos...you see many drs in the practice
The clinic has great staff and terrible staff...You definitely have to be on top of it and know when to order medicine and figure all of that out on your own. The billing department is a nightmare they are horrible...The nursing staff is often a hot mess. I have been giving the wrong calendar, told to start medicine when I should not be on that medicine and other issues...[Dr. Waldman] was always willing and so is the clinic to let us transfer many embryos. The clinic let us do 3 for 2 of our cycles
How was your experience with Ian Waldman at Brown Fertility?
He is very friendly and seems to care about you as a person. He always was the only person to ask what we didn’t like about the clinic and what needed to be fix. He is very good about calling you back once he gets the message from the nurse (which can take awhile).
What's one piece of advice would you give a prospective patient of Ian Waldman at Brown Fertility?
Ask him for the data and let that control what he thinks is the best plan for your cycle.
During treatment, were you treated like a number or a human with Ian Waldman at Brown Fertility?
When you are with Dr Waldman on the phone or in the room you feel like a human and that he does listen to you, however the practice he is worth often makes you feel like a number and it is hard to get answers and you see many drs in the practice
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Tiffany)
The nursing staff is often a hot mess. I have been giving the wrong calendar, told to start medicine when I should not be on that medicine and other issues. Also often times the email response doesn’t answer the questions you asked and you have to send follow up email.
Describe your experience with Brown Fertility.
The clinic has great staff and terrible staff. Some of the medical assistant are the nicest people you will ever met. Some of them need a new job Some of the nurses are amazing and will go out of there way to support you or help you. You definitely have to be on top of it and know when to order medicine and figure all of that out on your own. The billing department is a nightmare they are horrible about answering questions and if you don’t ask for the credits you are due they will never refund them. And they take forever to bill your insurance company.
Describe the costs associated with your care under Ian Waldman at Brown Fertility.
Thankfully our insurance covers a big chunk of the cost so we have been able to do multiple rounds.
Describe Ian Waldman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
He was always willing and so is the clinic to let us transfer many embryos. The clinic let us do 3 for 2 of our cycles
What specific things went wrong at Brown Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Brown Fertility.
Always had to remind them to send in script and to the pharmacy that my insurance used even after it was sent to them via email. Calendar emailed at 4:25 pm on a Friday to you with missing information and then that employee leaves at 4:30 pm. Had to advocate for myself to get them to call her at home. Had to advocate for myself to find out that Lupron and centrotide are not supposed to be taken together. Was told by a nurse to take them at same time thankfully I knew better.
8
Doctor
Ian Waldman
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Brown Fertility
Jacksonville
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 32
1 IUI
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Duffy talks fast and very medical. He is extremely confident in what he does and it shows. I think slowing down and giving other ways of explaining things would be helpful. He’s easy to talk to you and ask questions but maybe should ask the patients more questions themselves...He treated us with such care and was very personable..
Brown fertility Tampa location. Doctor is great. Management is great. Nursing staff needs a bit of work. Still training and learning for a new location. Strengths would be treating everyone equally. Also being a very affordable clinic. Weaknesses would be there phone service provider, it’s very hard to get ahold of the doctor. You have to go through the phone service that sometimes has no idea what’s going on
How was your experience with Daniel Duffy at Brown Fertility?
Dr. Duffy talks fast and very medical. He is extremely confident in what he does and it shows. I think slowing down and giving other ways of explaining things would be helpful. He’s easy to talk to you and ask questions but maybe should ask the patients more questions themselves.
What's one piece of advice would you give a prospective patient of Daniel Duffy at Brown Fertility?
To make sure you ask questions, to write down what you learn at each appt so you can really process later.
During treatment, were you treated like a number or a human with Daniel Duffy at Brown Fertility?
Dr. Duffy is to the point but extremely confident in what he does and it shows. He treated us with such care and was very personable.
Describe the protocols Daniel Duffy used in your cycles at Brown Fertility and their degree of success.
Had an ultrasound to check on ovaries, then was put on letrolzol (ovulation meds) for 6 days, back for an ultrasound to see the follicles and take a trigger shot, and then the IUI procedure took place the next day
Describe your experience with the nursing staff at Brown Fertility.
The is is a newer facility, brown fertility has been around a long time but Tampa is the newest location. They are still training there staff and need some organization, and better communication right now.
Describe your experience with Brown Fertility.
Brown fertility Tampa location. Doctor is great. Management is great. Nursing staff needs a bit of work. Still training and learning for a new location. Strengths would be treating everyone equally. Also being a very affordable clinic. Weaknesses would be there phone service provider, it’s very hard to get ahold of the doctor. You have to go through the phone service that sometimes has no idea what’s going on. They should be briefed better.
Describe the costs associated with your care under Daniel Duffy at Brown Fertility.
Every consult you have with the doctor is $100 Each ultra sound is $250 IUI procedure is $500
10
Doctor
Daniel Duffy
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brown Fertility
Orlando
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 32 - 33
Diminished Ovarian Reserve
Tubal Blockage
European
Black or African-American
Income $50K - $99K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Rafael Cabrera] is a very straight forward doctor but he is very knowledgeable, I asked to try on my own without intervention after my laparascopy before moving to IVF and he was open to it. I appreciated that is also a surgeon and was able to perform my laparascopy and unblock my tubes...He will not take on cases he thinks are not likely to be successful.
[Brown Fertility has] Very convenient hours and locations. They open at 7am and Cabrera practices at both Gore St in Orlando and Winter Garden with hospital privileges at Advent Winter Garden and Winnie Palmer. I believe some of their other offices have Saturday hours...[nurses are] Very kind and knowledgeable, also bilingual...They do have financial assistance available.
How was your experience with Rafael Cabrera at Brown Fertility?
He is a very straight forward doctor but he is very knowledgeable, I asked to try on my own without intervention after my laparascopy before moving to IVF and he was open to it. I appreciated that is also a surgeon and was able to perform my laparascopy and unblock my tubes.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
Be open to honesty. He will not take on cases he thinks are not likely to be successful.
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
I did most of my initial testing with my gynecologist who misdiagnosed me with PCOS. They did not perform an HSG. Dr Cabrera caught this and redid my testing where he found a blocked tube. After he scheduled and completed laparoscopy on me in which he unblocked my tube. I became pregnant a few months later. It did turn out to be a chemical pregnancy but it gives me hope that I am more fertile now.
Describe your experience with the nursing staff at Brown Fertility.
Very kind and knowledgeable, also bilingual.
Describe your experience with Brown Fertility.
Very convenient hours and locations. They open at 7am and Cabrera practices at both Gore St in Orlando and Winter Garden with hospital privileges at Advent Winter Garden and Winnie Palmer. I believe some of their other offices have Saturday hours.
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
I'm very lucky to have insurance to cover most costs. My first cycle will be about 4000$ mostly due to my deductible. They do have financial assistance available.
Describe Rafael Cabrera's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
He will not recommend multiple transfers to women under 35. You can sign a waiver to allow him to so multiple transfers.
10
Doctor
Rafael Cabrera
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Brown Fertility
Orlando
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
7
NPS
6
Age 31 - 32
2 IUI
Unexplained
European
Income $50K - $99K
Teacher
1st of 4 Docs
Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
He [Dr. Ian Waldman] was very helpful very early - explained things clearly but we have not seen him since HSG. He gave so much early on insight but I would love so much to reconnect once our first two IUIs did not work. I would appreciated a short meeting to reconnect or go over thoroughly our yearly timelines...I would tell them to slow him down a bit - he’s very zealous and gets excited but we (the patient) is usually not as intelligent as him
[Brown Fertility] Strengths- location customer service is good. The people on the phone are always pleasant and helpful. Brown fertility Weakness - price point (consultations should not be 250$ if they’re going to rush you) and lack of flexible schedules...[nurse] is sweet knowledgeable and hard working. She remembered little nuiances about me and my husband - very sweet helpful
How was your experience with Ian Waldman at Brown Fertility?
He was very helpful very early - explained things clearly but we have not seen him since HSG. He gave so much early on insight but I would love so much to reconnect once our first two IUIs did not work. I would appreciated a short meeting to reconnect or go over thoroughly our yearly timelines
What's one piece of advice would you give a prospective patient of Ian Waldman at Brown Fertility?
I would tell them to slow him down a bit - he’s very zealous and gets excited but we (the patient) is usually not as intelligent as him
During treatment, were you treated like a number or a human with Ian Waldman at Brown Fertility?
Ian Waksman thoroughly goes through numbers and does not makes you feel dumb especially early on in the process - clearly explains things
Describe the protocols Ian Waldman used in your cycles at Brown Fertility and their degree of success.
IUI - he explained them thoroughly IVF we haven’t gone over it yetx
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Christina Camacho )
I LOVED Christina Camacho - she is sweet knowledgeable and hard working. She remembered little nuiances about me and my husband - very sweet helpful
Describe your experience with Brown Fertility.
Strengths- location customer service is good. The people on the phone are always pleasant and helpful. Brown fertility Weakness - price point (consultations should not be 250$ if they’re going to rush you) and lack of flexible schedules
Describe the costs associated with your care under Ian Waldman at Brown Fertility.
Consultations are very pricey - I am totally fine paying for the services as I know they’re expensive but a consultation with a nurse (in my opinion) should not be 250$
7
Doctor
Ian Waldman
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
6
Clinic
Brown Fertility
Jacksonville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 33
Endometriosis
South Asian
Income $50K - $99K
Lawyer
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Duffy is the second doctor I’ve seen, but the only one to treat me not like a statistic. He has been up front about what to expect and has explained to me everything we’ve done so far...looked at the surgical notes...is and I appreciate his honesty...Schedule your appointment with him in The Tampa office, it’s worth the drive.
They [Brown Fertility] have multiple locations around the central Florida region. The doctors rotate but usually have one main clinic. They send a pdf version of a new patient form that is not user friendly at all...Everyone I’ve encountered has been extremely kind, and happy to help...I love how honest Dr. Duffy is
How was your experience with Daniel Duffy at Brown Fertility?
Dr. Duffy is compassionate and up front. The upfront part is extremely important to me because I am a very to the point person, I don’t like sugar coating or can be, could be or we will see. The previous clinic I went to took 6 months and 1 surgery to give me a ‘maybe’ diagnosis of endometriosis. Dr. Duffy looked at the surgical notes and did one ultrasound and stated that it was endometriosis “. I understand the need for most doctors to be absolutely sure, but there is no need to keep the patient in limbo. I love how honest Dr. Duffy is and I appreciate his honesty.
What's one piece of advice would you give a prospective patient of Daniel Duffy at Brown Fertility?
Schedule your appointment with him in The Tampa office, it’s worth the drive.
During treatment, were you treated like a number or a human with Daniel Duffy at Brown Fertility?
Dr. Duffy is the second doctor I’ve seen, but the only one to treat me not like a statistic. He has been up front about what to expect and has explained to me everything we’ve done so far.
Describe the protocols Daniel Duffy used in your cycles at Brown Fertility and their degree of success.
We haven’t done a cycle yet, we are running some tests which my old clinic ran but again the notes in my file were non-specific.
Describe your experience with the nursing staff at Brown Fertility.
Everyone I’ve encountered has been extremely kind, and happy to help.
Describe your experience with Brown Fertility.
They have multiple locations around the central Florida region. The doctors rotate but usually have one main clinic. They send a pdf version of a new patient form that is not user friendly at all, so go early to your new patient appointment and fill the paperwork out at the office.
Describe the costs associated with your care under Daniel Duffy at Brown Fertility.
My first appointment there was no co-pay with my insurance, with the next since there was a scan, I had to pay my insurance co-pay.
10
Doctor
Daniel Duffy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Brown Fertility
Orlando
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
6
NPS
9
Age 32 - 33
Anovulation
PCOS
European
Income $50K - $99K
2nd of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gomez is wonderful and knowledgeable. Just seems hurried at times. He was very kind about my weight which was a sensitive topic in our treatments from being turned down for treatment before. I have only seen him 2-3 times and have seen his nurse practitioner many more...Go in ready to ask lots of questions. He’s ready to answer and kind and compassionate
You need to advocate for yourself. Make sure everything is correct and ask so many questions . They [Brown Fertility] are wonderful but can forget to tell you details when your first starting treatments and don’t know the protocol...I wasn’t properly told about how the HSG works and that I’d need to have it done between cycle day 13-14
How was your experience with Fernando Gomez at Brown Fertility?
Dr. Gomez is wonderful and knowledgeable. Just seems hurried at times. He was very kind about my weight which was a sensitive topic in our treatments from being turned down for treatment before. I have only seen him 2-3 times and have seen his nurse practitioner many more.
What's one piece of advice would you give a prospective patient of Fernando Gomez at Brown Fertility?
Go in ready to ask lots of questions. He’s ready to answer and kind and compassionate
During treatment, were you treated like a number or a human with Fernando Gomez at Brown Fertility?
He was kind and warm but still in a hurry. Just trying to do his job
Describe your experience with the nursing staff at Brown Fertility.
So kind and caring.
Describe your experience with Brown Fertility.
You need to advocate for yourself. Make sure everything is correct and ask so many questions . They are wonderful but can forget to tell you details when your first starting treatments and don’t know the protocol
Describe the costs associated with your care under Fernando Gomez at Brown Fertility.
Great prices just wish insurance was accepted
What specific things went wrong at Brown Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
I wasn’t properly told about how the HSG works and that I’d need to have it done between cycle day 13-14
6
Doctor
Fernando Gomez
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Brown Fertility
Orlando
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
1
NPS
2
Age 29 - 30
1 IUI
PCOS
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Samuel Brown] never remembered who we were or what our situation was. He changed his treatment plans on a whim without saying it was because this didn’t work. It was never cohesive...I was so sick of Dr. Browns attitude of not caring and talking to me like I was a cattle and talking to my husband like he was so patient to be with a infertile wife.
I think this [Brown Fertility] is a numbers place. I went because I had a friend who had a successful IVF cycle there. If your body is good at reacting to the treatment, it’s worth it. If it doesn’t work, go find a new place and a new treatment plan. It’s a one trick spot. They have drugs and treatments you need to do fertility treatment, but that doesn’t mean it’s gonna be anything close to caring and aware of your personal situation.
How was your experience with Samuel Brown at Brown Fertility?
I assume they ask about sexual assault and rape so they can be extra sensitive to the patient and be very aware of explaining what is happening and why. But I got a procedure done to check my uterus and with no warning or anything close to a warning he gave me a shot of lidocaine in my cervix and pushed the tube of dye into my cervix, not a word said except “yeah it hurts” when I cussed from the sudden excruciating pain. I told them I was raped years ago so that this exact thing wouldn’t happen. So that my doctor would be gentle and aware and take care of my body properly. It sucked and was super emotional afterwards.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
If you don’t have a lot of road blocks, meaning different issues, then this place is fine. It’s cheaper and quick. If you have diagnosed fertility issues, go somewhere else, cause they couldn’t care less about what to do except do the hormones, get the treatment done and it works or it didn’t.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
He never remembered who we were or what our situation was. He changed his treatment plans on a whim without saying it was because this didn’t work. It was never cohesive.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
I did letrozole for 3 cycles. I did the injections for ovulation as well, but only got to ovulate in one cycle and it was a negative. We upped the hormones with each cycle which I really appreciated, it felt aggressive and like something was changing each time.
Describe your experience with the nursing staff at Brown Fertility.
They were definitely the only reason we kept going back. They remembered me, they were kind and tried to empathize when the results weren’t what we were hoping for, they explained a lot of things and always made sure to ask if I had questions right before we left an appointment and I usually did.
Describe your experience with Brown Fertility.
I think this is a numbers place. I went because I had a friend who had a successful IVF cycle there. If your body is good at reacting to the treatment, it’s worth it. If it doesn’t work, go find a new place and a new treatment plan. It’s a one trick spot. They have drugs and treatments you need to do fertility treatment, but that doesn’t mean it’s gonna be anything close to caring and aware of your personal situation.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
$500 per IUI cycle and about $300 in drugs per cycle
What specific things went wrong at Brown Fertility?
  • Lost appointments
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
We tried to switch to a new clinic because I was so sick of Dr. Browns attitude of not caring and talking to me like I was a cattle and talking to my husband like he was so patient to be with a infertile wife. They didn’t send my paperwork. At all. I requested it 3 times over the phone and finally walked into the clinic and demanded they send me my information to my personal email so I can send it to my new clinic. It was appalling.
1
Doctor
Samuel Brown
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
2
Clinic
Brown Fertility
Jacksonville
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2021, Unsuccessful
NPS
0
NPS
0
Age 36 - 40
Donor Eggs
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
he [Dr. Brown] wasn’t involved at all until the eggs were thawed and I was on the table...I get told the doctor that we DIDN'T want was coming in...we still decided to move forward, my one egg that we wanted to transfer and we signed for was thawed. The doctor, two nurses, and embryologist come back in doctor asks how many we are transferring I say one, doctor asks embryologist how many he thawed, “two, they are mediocre” Doctor asks my age, three times in a minute. (I’m still in tears). He says I suggest doing both, (these are my last two),
The NP [at Brown Fertility] was amazing. The only good part of my experience...Hard to get ahold of anyone for questions...my one egg that we wanted to transfer and we signed for was thawed. The doctor, two nurses, and embryologist come back in doctor asks how many we are transferring I say one, doctor asks embryologist how many he thawed, “two, they are mediocre” Doctor asks my age, three times in a minute. (I’m still in tears). He says I suggest doing both, (these are my last two), as I’m crying and ALL eyes are on me....
How was your experience with Samuel Brown at Brown Fertility?
Second round with this facility. Wasn’t thrilled after the first round so when we finally decided to go back again we were very happy to meet a new doctor. He spoke confidently and we felt comfortable. He highly recommended transferring one embryo not the two that they did the first time. After that meeting we never spoke with him again. Hard to get ahold of anyone for questions. Only after emailing asking about why my meds were different this time were they changed. More added and raised dosage. Fast forward to transfer day after being “strapped in” (if you have been through this you know how uncomfortable this is), did I get told the doctor that we DIDN'T want was coming in. I started crying saying we weren’t using Dr Brown we were using Dr Waldman they said Dr Waldman wasn’t there today. The nurse left, I cried and in the end we still decided to move forward, my one egg that we wanted to transfer and we signed for was thawed. The doctor, two nurses, and embryologist come back in doctor asks how many we are transferring I say one, doctor asks embryologist how many he thawed, “two, they are mediocre” Doctor asks my age, three times in a minute. (I’m still in tears). He says I suggest doing both, (these are my last two), as I’m crying and ALL eyes are on me. He has everyone leave the room so we can decide. What were we going to do? We were there after all the emotions all the meds, all the time. My husband gets them back in, doctor pats my still strapped in legs and tells me how he transferred four into his wife and he now has a fat boy from it and this would be better financially for us. HE ACTUALLY SAID THIS WOULD BE BETTER FINANCIALLY FOR US! Humiliated, scared, confused, and heart broken we moved forward. Unsuccessfully.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Do research and go somewhere else
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
The entire experience was horrible. Asked me my age 3 time while I front of him strapped in about to have my FET
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
The second round he wasn’t involved at all until the eggs were thawed and I was on the table.
Describe your experience with the nursing staff at Brown Fertility.
The NP was amazing. The only good part of my experience
Describe your experience with Brown Fertility.
I feel like I was just a dollar sign. Nothing good came out of this except I no longer have the monthly reminder that I have frozen embryos available to transferred. I’m now left empty. The facility looks nice and was clean that was it
What specific things went wrong at Brown Fertility?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Brown Fertility.
When you start with a doctor you would think you would stay with them and there recommendations. Also why did I need to reach out asking why I was on heparin one time and not this time. They changed it with no cal from doctor and really not an explanation. I had to ask via email multiple times why to get the answer “ due to your MTHFR”
0
Doctor
Samuel Brown
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
Brown Fertility
Jacksonville
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 33
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I ended up having my consultation with Dr.Rose via zoom. ... Dr.Rose was incredibly knowledgeable and did a fantastic job of reassuring me that his expertise could be trusted. ... Dr.Rose asked me questions, considered my emotional state as well as physical health, and let me actively participate in the consultation. ... He spent almost 2 hours on the call and maintained such an upbeat positive attitude the entire time. By the end of the consult I felt like he had been my doctor for years and felt very comfortable and excited about establishing with him.
I’ve not been to the clinic [Brown Fertility] in person but scheduling a consult was a very easy process. They always answer phones and we’re very thorough in walking me through the steps involved in the phone consult. Someone even called me 5 mins before my appointment was scheduled to begin just to make sure I was able to connect to the app and see if I needed any help.
How was your experience with Bruce Rose at Brown Fertility?
I ended up having my consultation with Dr.Rose via zoom. This was due to the pandemic but is also a service they regularly offer to patients who are far away from offices. Dr.Rose was incredibly knowledgeable and did a fantastic job of reassuring me that his expertise could be trusted. He spent almost 2 hours on the call and maintained such an upbeat positive attitude the entire time. By the end of the consult I felt like he had been my doctor for years and felt very comfortable and excited about establishing with him.
What's one piece of advice would you give a prospective patient of Bruce Rose at Brown Fertility?
Do not hesitate to ask questions. He was so patient and knowledgeable.
During treatment, were you treated like a number or a human with Bruce Rose at Brown Fertility?
Dr.Rose asked me questions, considered my emotional state as well as physical health, and let me actively participate in the consultation.
Describe the protocols Bruce Rose used in your cycles at Brown Fertility and their degree of success.
Dr.Rose specializes in IVM -invitro maturation. There is not a lot of research on IVM and not a lot of doctors offer this. Dr.Rose felt confident that this would be a good option for me due to my extremely high AMH and risk of OHSS.
Describe your experience with the nursing staff at Brown Fertility.
I only had email and phone communication with the nurses but they were all friendly and helpful.
Describe your experience with Brown Fertility.
I’ve not been to the clinic in person but scheduling a consult was a very easy process. They always answer phones and we’re very thorough in walking me through the steps involved in the phone consult. Someone even called me 5 mins before my appointment was scheduled to begin just to make sure I was able to connect to the app and see if I needed any help.
Describe the costs associated with your care under Bruce Rose at Brown Fertility.
A consultation with Dr.Rose is only $100 if you are self pay. This was very reasonable compared to other clinics. Dr.Rose is the only doctor in the practice to offer IVM, which comes in at under 10k. This treatment isn’t for everyone but obviously a much more affordable alternative to regular IVF if you are a good candidate.
Describe Bruce Rose's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
N/A
10
Doctor
Bruce Rose
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brown Fertility
Jacksonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
0
NPS
0
Age 24 - 26
6 IUI
2 IVF
PCOS
Middle Eastern
Income $200K - $499K
Investment Banker
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I understand that there are things outside of the doctors control, however I felt like my treatment was not important and it didn't matter to them...[Dr. Brown] kept making me feel like I'm a new patient cause he couldn't remember my name even though I was a patient with the clinic for 2 years...It felt like the doctor was being pulled In alot of different directions
The [Brown Fertility] clinic is clean and the staff are nice. However they are disorganized. One department doesn't talk to the other. There is two offices in Jax and they keep sending you to a different office instead of doing everything in the one office...I believe it was around $15k for the IVF cycle of which I paid $5k for deductible, meds, and copay...
How was your experience with Samuel Brown at Brown Fertility?
He didn't remember who I was whenever I saw him. He asked me questions which I thought his team should have prepped him on. He seemed clueless to my treatment or where I was in the cycle. It felt like the doctor was being pulled In alot of different directions. Probably has too much on his plate than he can handle.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Don't go to Brown Fertility. Find another doctor.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
The doctor kept making me feel like I'm a new patient cause he couldn't remember my name even though I was a patient with the clinic for 2 years.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
The doctor never talked to me about strategies.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Kristina Maor and Tiffany Baker)
I went through two cycles. First one with Kristina who quit halfway through my cycle. She was not on top of the drug approvals with insurance. It felt like I always had to check in and make sure she was doing her job. Tiffany also quit and I was reassigned again.
Describe your experience with Brown Fertility.
The clinic is clean and the staff are nice. However they are disorganized. One department doesn't talk to the other. There is two offices in Jax and they keep sending you to a different office instead of doing everything in the one office.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
I believe it was around $15k for the IVF cycle of which I paid $5k for deductible, meds, and copay. The rest was covered by insurance.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
The doctor transferred 2 embryos cause that is all I had and it was an unsuccessful pregnancy.
What specific things went wrong at Brown Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
It was a bad experience all together and not just because I didn't get pregnant. I understand that there are things outside of the doctors control, however I felt like my treatment was not important and it didn't matter to them. I was just another cow in the pasture. The first IVf the doctor just said I had bad eggs. The second IVf no one even called me back after the negative pregnancy test to see if I wanted to try again or to tell me what went wrong. There is no treatment or specialized care. They apply the same principle to every patient and if it works it works. If not oh well try again and pay us.
0
Doctor
Samuel Brown
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
Brown Fertility
Jacksonville
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
8
NPS
8
Age 32
Male Factor
European
Ashkenazi Jewish
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Cabrera was very honest and patient when explaining the IVF and ICSI process and why it would be the best option in our case. He spent a good deal of time with us and reassured us that our chances of success are high. Although this entire process is daunting, I'm glad that we will be under the care of a knowledgable and compassionate doctor.
From the time that we called Brown Fertility, I felt as though everyone we spoke to spent time answering our questions and explaining the process. They have been competent and understanding. They have encouraged us to ask questions and seek more information, and I feel as though we are being heard...I am hopeful about moving forward with our treatment using Brown Fertility as our clinic.
How was your experience with Rafael Cabrera at Brown Fertility?
Dr. Cabrera was very honest and patient when explaining the IVF and ICSI process and why it would be the best option in our case. He spent a good deal of time with us and reassured us that our chances of success are high. Although this entire process is daunting, I'm glad that we will be under the care of a knowledgable and compassionate doctor.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
Ask as any and all the questions that you can. Dr. Cabrera did a great job of answering all of our concerns. This is such an important, emotional, hopeful, and life-altering journey. Make sure you are as well informed as possible.
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
From the time that we called Brown Fertility, I felt as though everyone we spoke to spent time answering our questions and explaining the process. They have been competent and understanding. They have encouraged us to ask questions and seek more information, and I feel as though we are being heard.
Describe your experience with Brown Fertility.
We are still in the early stages of the IVF journey. So far, we have been very happy with the treatment we've received. I am hopeful about moving forward with our treatment using Brown Fertility as our clinic.
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
We have only paid for the initial consultation, semen analysis, and blood work so far.
8
Doctor
Rafael Cabrera
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
8
Clinic
Brown Fertility
Jacksonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018 - 2020, Unknown Success
NPS
6
NPS
6
1 IVF
Diminished Ovarian Reserve
Endometriosis
1st of 5 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I felt like there were times where Dr. Brown handled situations sensitively, but often I felt he was so into his research and his stats that he lost sight of how information was being delivered to us...He is good at explaining his research and the science behind what he does, although he often contradicted himself and delivered information in ways that weren't careful and didn't seem to reflect his compassion for his patients
I do get the impression that the staff [of Brown Fertility] is overwhelmed and that can translate to a stressful experience for the patient. I have had a lot of difficulties working with the billing department and that has been really frustrating. Twice they have contacted me using another patient's name on accident...
How was your experience with Samuel Brown at Brown Fertility?
I think Dr. Brown is good at what he does and cares for his patients, but he often was a bit clumsy in the consultations we had with us. He is good at explaining his research and the science behind what he does, although he often contradicted himself and delivered information in ways that weren't careful and didn't seem to reflect his compassion for his patients.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Don't be afraid to ask questions and keep asking questions.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
I felt like there were times where Dr. Brown handled situations sensitively, but often I felt he was so into his research and his stats that he lost sight of how information was being delivered to us. I often felt like we were getting a well-rehearsed canned talk. He often really pushed his egg donors without a lot of thought to the complexities of this decision or the research around how best to address donors in terms of impact on the kids as they grow. It's clear he's good at what he does, but I think he and the clinic could improve in being more thoughtful about the experience for their patients.
Describe your experience with Brown Fertility.
I think the clinic generally really does care about their patients and their stats are pretty stellar. It does seem that they really know the latest science in infertility. That being said, I do get the impression that the staff is overwhelmed and that can translate to a stressful experience for the patient. I have had a lot of difficulties working with the billing department and that has been really frustrating. Twice they have contacted me using another patient's name on accident. Infertility is stressful all on its own and everyone is human, but I do wish the experience of working with the clinic didn't add to the stress.
What specific things went wrong at Brown Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
6
Doctor
Samuel Brown
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Brown Fertility
Jacksonville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 28 - 30
4 IUI
1 IVF
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Samuel Brown] Start with the least invasive. Used Femara for my first three IUI treatments with increasing dosages to produce follicles. We switched to Gonal-F for the final IUI when I didn’t respond to Femara. Used ovidrel trigger shot each time. IVF used Gonal, HCG, and a third injection to get mature follicles for 12 days.... Be prepared to wait. He is running behind most days.
They [Brown Fertility- Orlando] often run behind for appointment times. Be ready to watch lots of HGTV in the waiting room. The staff is all very caring and do their best to speed things along, but I reminded myself that I didn’t want to be rushed when it was my turn.... All of the nurses I saw were amazing! They were there to offer support when a treatment failed and you showed up for another round. Compassion was definitely not lacking.
How was your experience with Samuel Brown at Brown Fertility?
Dr. Brown sells you the dream of being a parent. From the first time you meet him and go over your options for treatments he is assuring you that it will work. I had my first meeting and he told me that he wouldn’t be surprised if I was pregnant that month, unfortunately IUI didn’t work for me. I had four failed attempts and we moved to IVF. We were successful on our first round of IVF with a fresh embryo. We are currently preparing to do our first frozen embryo transfer.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Be prepared to wait. He is running behind most days.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
When I met with Dr. Brown he always remembered details we had talked about previously and had a positive attitude towards my treatment. His nurses were very compassionate.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
Start with the least invasive. Used Femara for my first three IUI treatments with increasing dosages to produce follicles. We switched to Gonal-F for the final IUI when I didn’t respond to Femara. Used ovidrel trigger shot each time. IVF used Gonal, HCG, and a third injection to get mature follicles for 12 days.
Describe your experience with the nursing staff at Brown Fertility.
All of the nurses I saw were amazing! They were there to offer support when a treatment failed and you showed up for another round. Compassion was definitely not lacking.
Describe your experience with Brown Fertility.
They often run behind for appointment times. Be ready to watch lots of HGTV in the waiting room. The staff is all very caring and do their best to speed things along, but I reminded myself that I didn’t want to be rushed when it was my turn.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
Insurance didn’t cover any of our treatments. Each monitoring US was $250, and IUI was $500. So roughly $1000 for each round of IUI. IVF was about $9000 plus the cost of medication for both.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
We only transferred one fresh embryo because of my age. We have the option of one or two frozen embryos.
10
Doctor
Samuel Brown
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Brown Fertility
Orlando
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
7
NPS
8
Age 29 - 31
1 IVF
Endometriosis
PCOS
Income $0 - $49K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Hes [Dr. Samuel Brown] very helpful and ran all the right blood test like for pcos and I did hsg procedure which then lead me to have laparoscopy and a hysteroscopy that he performed with other doctors, I did egg retrieval and transfer that he performed. I was diagnosed with stage 4 endometriosis and pcos. So I have it really bad and ivf is my only changed I have 1% naturally after surgery for a few months I had 5%. He was very thorough in explaining these things like when I was doing my transfer he talked me about it.
They [the nurses at Brown Fertility- Orlando] are the best women ever esp Kristina,jennifer and kim. I always saw Kristina in person and when I had questions I would email her and she would always email me that I can answer them Jennifer I never met in person but she always answering my emails also and can I never met her in person or even emailed her when I call and she always answering my million questions. Even the other staff are just amazing so kind and caring.
How was your experience with Samuel Brown at Brown Fertility?
Hell answer all your questions if you get to meet with him, unfortuntaley hes very busy but one time I had a question he even called me back on christmas day which is very kind. Sometime I dont think he looked at the paperwork of the patient hes about to talk to but that's understandable as hes got so many. He actually seems he cares. He had high hopes for me by the way he talked and was honest.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Keep in mind hes very busy so you might have to remind him what's your diagnosis and the time you get with him cause your mainly with the nurses and such and hes just busy. All seriously hes honest and kind. So he will care about you and answer your question. You will have someone that wants to get you pregnant.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
He looked at me, answered all my questions,asked about my life, was kind,sense of humanity.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
I had so many it's hard to remember. Hes very helpful and ran all the right blood test like for pcos and I did hsg procedure which then lead me to have laparoscopy and a hysteroscopy that he performed with other doctors, I did egg retrieval and transfer that he performed. I was diagnosed with stage 4 endometriosis and pcos. So I have it really bad and ivf is my only changed I have 1% naturally after surgery for a few months I had 5%. He was very thorough in explaining these things like when I was doing my transfer he talked me about it.
Describe your experience with the nursing staff at Brown Fertility.
They are the best women ever esp Kristina,jennifer and kim. I always saw Kristina in person and when I had questions I would email her and she would always email me that I can answer them Jennifer I never met in person but she always answering my emails also and can I never met her in person or even emailed her when I call and she always answering my million questions. Even the other staff are just amazing so kind and caring.
Describe your experience with Brown Fertility.
I wouldnt change anything about the nurses. My dr maybe being able to email him or something if you had questions only he could answer or wanted to talk to him but that's what the nurses are for. He explains, answers,comunicates,kind and caring.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
Hes cost were the most affordable. I think it was under 16k for ivf.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
I was 30 when I transferred and because of that I could only do one plus because of my age he had high Hope's I wish I could of done more but when I do my fet he will let me do two which is good.
7
Doctor
Samuel Brown
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Brown Fertility
Orlando
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
6
NPS
9
Age 31 - 32
1 IUI
Male Factor
Native American
Income $50K - $99K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
We first went in for male infertility. She [Dr. Hollins] explained different drug options we could try but everything would be trial and error since male infertility is difficult to determine. My husband felt comfortable with her. When we decided to go the route of sperm donor and IUI, she went very quickly with explaining the process which left me a little frazzled and overwhelmed. ... IUI- ultrasound to check for ovarian cysts. 5 days of femara (starting on day 2 of cycle). 2nd ultrasound to make sure follicles looked good. Overdril trigger shot. IUI procedure completed by RNP.
When I was getting bloodwork done before selecting a sperm donor, a CMV test was not ordered. ... The one thing I don't like is, when you are checking out, it is at the desk in the waiting room [Brown Fertility] and everyone can hear you. Some people want privacy when they have to make a follow up appointment and I always felt uncomfortable that everyone is looking and listening. The offices are both clean and comfortable. Nursing staff is very attentive and made me feel comfortable.
How was your experience with Lori Hollins at Brown Fertility?
We first went in for male infertility. She explained different drug options we could try but everything would be trial and error since male infertility is difficult to determine. My husband felt comfortable with her. When we decided to go the route of sperm donor and IUI, she went very quickly with explaining the process which left me a little frazzled and overwhelmed. I got bloodwork done and the office would not go over it with me over the phone, I had to make a consultation appointment which was expensive. The one test I wanted to get the results for wasn't ordered so I left without that result.
During treatment, were you treated like a number or a human with Lori Hollins at Brown Fertility?
She would explain things very rushed sometimes leaving my husband and I confuse or with questions. The appointment would go so quickly I would forget my questions and then not have access to ask questions after. She was very nice and my husband felt comfortable with her.
Describe the protocols Lori Hollins used in your cycles at Brown Fertility and their degree of success.
IUI- ultrasound to check for ovarian cysts. 5 days of femara (starting on day 2 of cycle). 2nd ultrasound to make sure follicles looked good. Overdril trigger shot. IUI procedure completed by RNP.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Emily Opdycke)
Very pleased with the two nurses and nurse practitioner I worked closely with.
Describe your experience with Brown Fertility.
At the Baptist South location, the lady that you check in with is cold and does not have a warm personality. The one thing I don't like is, when you are checking out, it is at the desk in the waiting room and everyone can hear you. Some people want privacy when they have to make a follow up appointment and I always felt uncomfortable that everyone is looking and listening. The offices are both clean and comfortable. Nursing staff is very attentive and made me feel comfortable.
Describe the costs associated with your care under Lori Hollins at Brown Fertility.
IUI costed $1,000 for one round, not including the fertility drugs.
What specific things went wrong at Brown Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Brown Fertility.
When I was getting bloodwork done before selecting a sperm donor, a CMV test was not ordered.
6
Doctor
Lori Hollins
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Brown Fertility
Orlando
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 31
1 IVF
Male Factor
Latinx
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
It took a few visits for Dr. Cabrera to "warm up", but through the stim process I realized how invested he was in our success. He is a man of few words, unless you engage and ask questions. If you speak up he is more than willing to spend the time explaining.... My protocol first called for 225 units of Gonal-F and 20 units of hCG daily. Through the course of stims we lowered the Gonal-F to 175 units and ultimately raised it again to 250 units. Dr. Cabrera closely monitored my US's and bloodwork and made adjustments as necessary.
Everyone at the Orlando office was friendly and helpful anytime we called or visited. We feel that they are just as invested in a successful take home baby! They only weakness became apparent after egg retrieval.... Most IVF patients get a fertilization update, day 3 update and a day 5 update. All as phone calls or emails. I didn't receive any of those and became very frustrated. I reached out to my nurse to explain the frustration and was told unfortunately that's their procedure
How was your experience with Rafael Cabrera at Brown Fertility?
It took a few visits for Dr. Cabrera to "warm up", but through the stim process I realized how invested he was in our success. He is a man of few words, unless you engage and ask questions. If you speak up he is more than willing to spend the time explaining.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
Engage him and he will respond!
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
Brown Fertility did a great job providing personalized care - from the nursing staff to Dr. Cabrera. They took their time and never made me feel like they were rushing to get through my appointment and on to the next. During stims we had six appointments leading up to egg retrieval and each appointment Dr. Cabrera opened up more and more and you could tell he felt invested. He traveled to Jacksonville to perform my egg retrieval and was generous with his time that day by stopping by before the procedure to see how I was feeling. Due to the number of eggs retrieved and the risk of OHSS he decided it would not be safe to proceed with a fresh transfer as planned. I felt throughout the whole process he was concerned with ultimately creating healthy embryos and a take home baby, but my health and well being as well. When we had out FET training a few weeks post ER we ran into him and he was genuinely concerned with how I was feeling. It felt good to know that he remembered me and I wasn't a name on his long list of patients.
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
My protocol first called for 225 units of Gonal-F and 20 units of hCG daily. Through the course of stims we lowered the Gonal-F to 175 units and ultimately raised it again to 250 units. Dr. Cabrera closely monitored my US's and bloodwork and made adjustments as necessary. Ovidrel was used as my trigger shot. I was on 12 days of stims, triggered on day 13 and retrieval took place on day 15.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Maria 'Mena' Frey )
Our nurse Mena was assigned our case from day one and has literally held my hand through all of the ups and downs. She has showed so much compassion and frankly went above and beyond when I had crazy questions. She never once acted as if I was bothering her. I always felt like I was her only patient. It realized so much anxiety knowing that she knew us and our case.
Describe your experience with Brown Fertility.
Everyone at the Orlando office was friendly and helpful anytime we called or visited. We feel that they are just as invested in a successful take home baby! They only weakness became apparent after egg retrieval. We originally planned to do a fresh transfer, but due to the risk of OHSS we had to freeze all. After ER, while still coming out of anesthesia, they told me how many eggs were retrieved and mentioned I would receive a call in two days with a fertilization update. ER was on a Friday and the call came on Sunday around 7:30am just as promised. I was told that 22 had fertilized and 9 looked to be growing appropriately. I asked when I would receive the next update and was told to try to wait to call back until the following Friday as the Embryologist would be busy with fresh transfers that coming week. I patiently waited and call first thing that next Friday. When I called in I was told the information wasn't available. I would receive a card in the mail in two weeks with the requested information. That seemed absurd to me, so I took to a FB IVF Support Group to ask if this was the norm. Remember I hadn't planned to do a FET so I wanted to make sure I wasn't overreacting. Turns out I wasn't. Most IVF patients get a fertilization update, day 3 update and a day 5 update. All as phone calls or emails. I didn't receive any of those and became very frustrated. I reached out to my nurse to explain the frustration and was told unfortunately that's their procedure and until the Embryologist inputs the information into their system the nurses don't have access to the information. After a emails and calls, someone was able to get our embryo info and called me back. I don't know if it was the hormones or the fact that I felt like me went through so much and I just wanted to know if it was all worth it. Did we have anything to freeze at the end! The clinic did recognize that their process is flawed. Most patients would not be willing to wait for an embryo update to be sent in the mail two weeks post ER. I hope this something they are working to revise.
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
We paid $8995 for our first IVF cycle, that did not include the trial transfer ($300), anesthesia ($300) for the egg retrieval or the first round of medications ($4500). In total we paid $14,095. Since we weren't able to do a fresh transfer we have to pay $1000 for the FET conversion and $500 for additional medications. In total we will have spent $15,595. This includes one year of storage fees for our frozen embryos. We did not do PGS/PGD testing.
Describe Rafael Cabrera's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
Brown Fertility highly recommends single embryo transfer, especially for a fresh transfer and anyone 30 or younger. They do allow two embryo transfers during a FET or patients over 35.
10
Doctor
Rafael Cabrera
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Brown Fertility
Orlando
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
8
Age 35
Diminished Ovarian Reserve
Male Factor
Latinx
Income $50K - $99K
2nd of 2 Docs
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
We met with Dr. Cabrera for our consult and appointment for results on labs, He is very nice and takes his time to explain information. It is too early to thoroughly review him as we have not started treatment....You have to be ready with questions. He does take his time and explain but I noticed we had to ask about vitamins and procedures and what are the next steps.
Nice office, seems to be busy. They [Brown Fertility] have a class that you take with a nurse to discuss finance and the process. It is $100 and only valid for 90 days... The Siemen analysis was $195 Consultation was $100-$150 Bloodwork and Genetic testing seemed to be covered under my insurance... When doing genetic testing they let you know that you will be contacted if something is positive but that leaves you wondering when you do not hear a response.
How was your experience with Rafael Cabrera at Brown Fertility?
We met with Dr. Cabrera for our consult and appointment for results on labs, He is very nice and takes his time to explain information. It is too early to thoroughly review him as we have not started treatment.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
You have to be ready with questions. He does take his time and explain but I noticed we had to ask about vitamins and procedures and what are the next steps.
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
Dr. Cabrera was very easy to talk to, I did not feel rushed during our consultation. We felt comfortable speaking with him and asking questions
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
We have major male factor infertility and I have a low AMH. Dr. Cabrera recommended IVF with ICSI.
Describe your experience with the nursing staff at Brown Fertility.
Not enough interaction with nursing staff to rate, I did have an issue with an appointment that was scheduled with the main office but not entered and when I arrived I did not have an appointment. I was able to see the doctor but now I v verify my appointments since this office is an our away for me
Describe your experience with Brown Fertility.
Nice office, seems to be busy. They have a class that you take with a nurse to discuss finance and the process. It is $100 and only valid for 90 days (I believe the quote is ) I am having to wait 6 months to start IVF because of a medical procedure I had done (I have to wait a year) I was a little disappointed that I could not get an exact amount upfront now. I was thankful that a nurse reviewed my file and noticed that I would not be starting IVF until later during the year and explained the 90 day expiration and having to retake the class if I did it this early.
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
The Siemen analysis was $195 Consultation was $100-$150 Bloodwork and Genetic testing seemed to be covered under my insurance
Describe Rafael Cabrera's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
During our first consultation, Dr. Cabrera said that we would transfer 1 embryo because of my age (34) but once my results came that showed a very low AMH he said we would only retrieve 5-6 eggs and that he would suggest 2
What specific things went wrong at Brown Fertility?
  • Lost appointments
Describe the specific things that went wrong at Brown Fertility.
When doing genetic testing they let you know that you will be contacted if something is positive but that leaves you wondering when you do not hear a response. I called the office to see if my results where in and they said ''Yes'' and that I would have to get the results from the doctor. When I arrived at my appointment the nurse was surprised and said I did not need an appointment that everything was negative.
7
Doctor
Rafael Cabrera
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
8
Clinic
Brown Fertility
Orlando
NPS
Scheduling
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
7
Age 33
1 IVF
Endometriosis
Unexplained
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
The first day I met Dr. Brown, I thought he was amazing....My IVF cycle was a complete fail for the “perfect patient.” I only had 5 follicles at the last ultrasound appointment and I was very concerned. My husband and I expressed our concern, and Dr. Brown assured us this number was great and we had nothing to worry about. We were hesitant to move forward, for fear we wouldn’t get any embryos and would loose all of our money.
I felt like a number in this practice [Brown Fertility], when they told me they take 40 girls at a time, and you have to “pay” to reserve your spot. Also it’s like a cattle call on retrieval and transfer days.... I saw Dr. Brown only twice, and he didn’t show up to do the transfer, even though he told my husband he would be doing it. They have too many patients and you’re just one out of 40.
How was your experience with Samuel Brown at Brown Fertility?
The first day I met Dr. Brown, I thought he was amazing. He was charming and charismatic and overall impressive. He told me I was “the perfect patient and I would 100% get pregnant.” I believed him. It’s hard not to, when he seems so sure of himself. I thought his rates were amazing, but now when I look on the CDC, they don’t match. My IVF cycle was a complete fail for the “perfect patient.” I only had 5 follicles at the last ultrasound appointment and I was very concerned. My husband and I expressed our concern, and Dr. Brown assured us this number was great and we had nothing to worry about. We were hesitant to move forward, for fear we wouldn’t get any embryos and would loose all of our money. Well, the whole retrieval and transfer process was a mess. I only ended up with 1 embryo to transfer, yet Dr Brown said that was great. He surely knew that wasn’t true, and a pregnancy wasn’t likely. Yet he kept promising. He wasn’t there on transfer day when he specifically told my husband he would be there that Saturday. We never saw him again. Dr Brown had run my FSH, and never disclosed that it was way out of range, and indicative of premature ovarian failure. My new doctor who got my records from him pointed that out. Dr Brown basically just kept promising a baby and how great everything looked, when they wasn’t the case. I don’t blame him for my poor medical response...but for the emotional wreckage he caused by completely misleading us. He didn’t want us to cancel our cycle before he got his money. He didn’t do his job and present information correctly and honestly. I’m sure for some women, he’s great. But for anyone with endometriosis...find another doctor who actually looks at the individual and doesn’t just plug you into the group of 40 women he does at a time.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Find another doctor. Don’t go to him, because he is not all the way honest with results and success rates.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
I felt like a number in this practice, when they told me they take 40 girls at a time, and you have to “pay” to reserve your spot. Also it’s like a cattle call on retrieval and transfer days. One girl after the next, in and out of the OR. You can hear the nurses calling out bed numbers and changing the OR out after each person is done. I saw Dr. Brown only twice, and he didn’t show up to do the transfer, even though he told my husband he would be doing it. They have too many patients and you’re just one out of 40.
Describe your experience with the nursing staff at Brown Fertility.
The nursing staff seemed nice, but not amazing. You never see the same person twice. You don’t have an official IVF nurse assigned to you. When I reached out to the one I had an email for, the response wasn’t super helpful. And when I got a negative result, a nurse I had never heard from called me to break the news.
Describe your experience with Brown Fertility.
Strengths- Its a pretty clinic. Nice buildings and decor. The clinic seems organized. Weaknesses- it’s a cattle call. Too many patients. 40 each month doing IVf. It’s not personalized at all. You will barely see the doctor. Retrieval and transfer is one patient after he next in and out. And you will find out how many embryos make it if they are slow growing, but a ridiculous postcard TWO weeks later. It was heartbreaking to get a negative pregnancy test, and not know if we had any more embryos left. They wouldn’t tell you over email or the phone.
Describe your experience with your monitoring appointments at Brown Fertility.
Monitoring appointments ran behind. I always waited an hour each time. Yet my turn didn’t take more than 5 minutes. The wait time didn’t bother me, but it just felt like a cattle call.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
I didn’t have any issues with billing. Our cycle was around $9,000. A complete waste of money.
0
Doctor
Samuel Brown
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
7
Clinic
Brown Fertility
Jacksonville
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
9
NPS
9
Age 29 - 31
3 IUI
5 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
Immunological
European
Income $100K - $199K
Engineer
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Brown] was very personable and would include the spouses in the conversations a lot. ... I'm far more of a realistic person and he's very optimistic which I'm sure most appreciated, but I preferred to hear it straight. ... I appreciated that he was willing to be as aggressive as I was willing to be. To the point the last cycle protocol was one I developed.
Emily, the NP who does most of the monitoring is amazing. Kristina responds to emails super quick. Jennifer as well. All the nurse assistants are amazing too and cheered me on and let me cry on shoulders a few times. ... Biggest weakness [of Brown Fertility] would be batching, but even with my diminished ovarian reserve (DOR), we managed to make it work to even do estrogen priming one time.
How was your experience with Samuel Brown at Brown Fertility?
I do feel he promised the moon and then when it fell flat, the viewpoint wasn't entirely adjusted. I'm far more of a realistic person and he's very optimistic which I'm sure most appreciated, but I preferred to hear it straight. As time went on he caught on and his approach switched and we was more forward and blunt about realistic chances. He was very personable, remembered personal details and our appointments were never rushed. That did lead to long wait times, but as frustrating as that could be, I'd be more frustrated if I was rushed. My longest appointment with him was 2.5 hours where we hashed out all the details. My husband liked him a lot. He was very personable and would include the spouses in the conversations a lot. Face to face he was always great. The downside is that there's no direct contact with him not face to face. I understand why, but it can be frustrating at times when it's an answer only he can give. Though the nurses usually had my answer by end of day.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Ask him to be realistic about your odds and chances. He can be a bit too optimistic and it can leave you reeling when it doesn't work out that way.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
The first cycle I felt a bit more like a number (many women experience first cycle success), but with the failure for any eggs to fertilize it was he who called me with that news instead of a nurse which I respected. With each subsequent cycle we've become even more acquainted and he really respected my opinion and research. I appreciated that he was willing to be as aggressive as I was willing to be. To the point the last cycle protocol was one I developed.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
Oh boy. I've done 3 IUIs and 5 retrievals so this is long. All 5 were antagonist. IUI # 1 – August 2017  Letrazole 2.5mg 2x per day CD 3-7  Trigger with Ovidrel on CD 9  1 follicle, Negative IUI # 2 – October 2017  Letrazole 2.5mg 2x per day CD 3-7  Trigger with Ovidrel on CD 12  1 follicle, Negative IUI # 3 – November 2017  Letrazole 2.5mg 2x per day CD 3-7  Trigger with Ovidrel on CD 12  2 follicles, Negative Retrieval #1 – January/Feb 2018  Antagonist Protocol: • Primed: 11 days BCP • Stims (9 days): o Gonal F: 4 days 225iu, 1 day 175iu, 2 days 150iu, 2 days 175iu o Low dose hCG: 20 units o Cetrotide: Day 7-8 • Trigger: Ovidrel  E2 day 4: 563; E2 day 7: 1152  Results: • Retrieved 4, all appeared mature, all degenerated at fertilization o Unable to access left ovary at retrieval • Nothing to transfer Retrieval #2 – March/April 2018  Antagonist Protocol: • Primed: 10 days BCP • Stims (11 days): o Gonal F: 11 days 300iu o Low dose hCG: 20 units o Cetrotide: Day 8-11 • Trigger: Ovidrel  E2 day 5: 231; E2 Day 8: 802  Results: • Retrieved 11, all appeared mature • 4 fertilized, 7 appeared healthy/DNF • 2 day 5 blastocyst, 1 day 6 blastocyst o Fresh transfer of 1 failed FET # 1 – July 2018  BCP for 2 months (partially for Lap); Lupron 28 days; Estriadol, 5 days PIO before transfer (100mg/2mL)  Negative beta Retrieval #3 – August/September 2018  Antagonist Protocol: • Primed: 23 days Estrogen (2mg 2x day) & Provera final 3 • Stims (12 days): o Gonal F: 12 days 325iu o Low dose hCG: 20 units o Cetrotide: Day 8-12 • Trigger: Ovidrel  E2 day 6: 246; E2 day 9: 622; E2 day 12: 1367  Results: • Retrieved 9, 7 mature • 5 fertilized, 2 appeared healthy/DNF (lead follicles we sacrificed) • 3 day 3 embryos (2ea 8cell, 1ea 4 cell) o Fresh transfer of 3 failed Retrieval #4 – October/November 2018 – USED DONOR SPERM  Antagonist Protocol: • Primed: 11 days BCP • Stims (11 days): o Gonal F: 2 days 400iu, 7 days 350iu o Low dose hCG: 20 units o Cetrotide: Day 9-11 • Trigger: Ovidrel  E2 day 5: 282; E2 day 7: 468; E2 day 9: 1018; E2 day 12 (trigger day): 1811  Results: • Retrieved 7, 5 mature • 3 fertilized, 2 appeared healthy/DNF • 3 day 3 embryos (1ea 8cell, 2ea 4cell) o Fresh transfer of 3 failed Retrieval #5 - January - March 2019  Antagonist Protocol: • Primed: 6 weeks prior to stims 38 units of omnitrope daily; 10 days BCP • Stims (11 days): o Gonal F: 11 days 300iu o Menopur: 11 days 150iu o Cetrotide: Day 7-11 o HGH: 38 units continued through trigger day. • Trigger: 2ea Ovidrel  E2 day 5: 386; E2 day 7: 512; E2 day 9: 1090; E2 day 12 (trigger day): 1960  Results: • Retrieved 12, 9 mature • 4 fertilized, 5 appeared healthy/DNF • 4 day 5 blasts o Fresh transfer of 2 successful
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Kristina & Jennifer)
They are all pretty wonderful women. Emily, the NP who does most of the monitoring is amazing. Kristina responds to emails super quick. Jennifer as well. All the nurse assistants are amazing too and cheered me on and let me cry on shoulders a few times. I can't complain about them at all.
Describe your experience with Brown Fertility.
Biggest weakness would be batching, but even with my diminished ovarian reserve (DOR), we managed to make it work to even do estrogen priming one time. The other is monitoring. They do schedule more than one person at each time slot and if someone is taking up more time with lots of questions it does push the times back. They do start people on different days and you aren't forced into a certain retrieval day either, just within a certain week though if you go earlier or end up later they will make it work instead of jinxing your cycle. The strength is most everything is up to date and well taken care of. The clinic (both locations) is clean and well kept. Also HGTV is on in the waiting rooms all the time (which is amazing, my fave). They have a good system in place and with a few tweaks it could be a pretty amazing system.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
The costs on the website are pretty spot on. We weren't really hit with any surprise fees. It's all included in the costs except for the cycle initiation fee $375 and anesthesia $350.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
He starts with and recommends an eSET unless you're doing a day 3 transfer, multiple failures, or older. He will not balk at doing more than 1 after a failed transfer. We transferred 1 blast, 2 blast, 3 day 3, 3 day 3, 2 blast.
What specific things went wrong at Brown Fertility?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Brown Fertility.
Most of the wrong things were human error and one was a system. They were switching to a new records system when I was requesting my records sent over, but when I called about it, I did get my records sent to me and the other clinic. The right tests didn't get sent once, but we were ordering somewhere around 35 tests at one time, so it's a pretty understandable error and quickly corrected. One time was the lab actually lost it versus the clinic. Another was once given a different instruction than I was before, but that happened only once in about 50+ visits so I consider it a pretty good success rate.
9
Doctor
Samuel Brown
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Brown Fertility
Jacksonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
6
NPS
7
Age 31
1 IVF
Male Factor
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Brown was extremely nice during our phone consult and our first in person appointment. He did not do my monitoring in advance of the ER or my first FET, but was the doctor that performed my transfer. He felt like a completely different doctor at transfer time. We were just a number in the cattle call of patients that day. He wasn't familiar with us or our situation...
The staff at the Orlando clinic are all very caring and helpful! Never had an issue getting an appointment at a time that worked for me...They [nurses] made the experience personal, not the doctor...We paid about $15,000 for our ER and first FET. We've been quoted about $5,000 for our next FET. Those costs include medication...we experienced an insurance coding error which we are still working out over a year later....
How was your experience with Samuel Brown at Brown Fertility?
Dr. Brown was so optimistic when we first meet him. He gave us an 80% success rate. Now we are post ER and FET which resulted in a chemical pregnancy and frankly his optimism comes off a little like a "used car salesman". If our first FET had resulted in a health pregnancy I may have been able to look past that, or frankly I may not feel the same.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Do your research and ask questions about who will be managing your care. We live four hours from the main clinic in Jacksonville and do all of our monitoring in the Orlando office, which is still 2 hours from our home. Since Dr. Brown visits the Orlando office, but isn't based out of there I had two doctors managing my care. It may not be a bad thing, but certainly doesn't come off as personal.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
Dr. Brown was extremely nice during our phone consult and our first in person appointment. He did not do my monitoring in advance of the ER or my first FET, but was the doctor that performed my transfer. He felt like a completely different doctor at transfer time. We were just a number in the cattle call of patients that day. He wasn't familiar with us or our situation. I was the last patient that day and I'm sure that attributed to the attitude, but it was definitely disappointing. So much so that when I called for a follow-up a requested we see the doctor that had done our monitoring and ER.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
We suffer from male factor infertility and I have an autoimmune disease. With that in mind IVF with ICSI was our only option. Dr. Brown felt confident that at my age, 30, my egg quality and quantity would be great. I responded very well to the medication and he added in Heparin leading up to and post transfer to assist with the autoimmune disease.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Mena and Ivie)
My original nurse, Mena, was my saving grace. She went on maternity leave just before our FET and my care was switched to Ivie. She also went above and beyond to ensure swift communication by email and phone. They made the experience personal, not the doctor.
Describe your experience with Brown Fertility.
The staff at the Orlando clinic are all very caring and helpful! Never had an issue getting an appointment at a time that worked for me. The Jacksonville office has a different feel to it. Billing is done out of Jacksonville and we experienced an insurance coding error which we are still working out over a year later.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
We paid about $15,000 for our ER and first FET. We've been quoted about $5,000 for our next FET. Those costs include medication.
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
Dr. Brown felt that it was appropriate to only transfer one when the plan was to do a fresh transfer. I developed signs of OHSS post ER so we switched to a frozen transfer. At that point he would have suggested two be transferred, but we decided against that due to my age and the fact that I have an antibody (from our one and only natural pregnancy which ended in miscarriage) and the risks to the baby are high - two would make it even more of a risker pregnancy.
What specific things went wrong at Brown Fertility?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Brown Fertility.
I never specifically asked how we would receive info regarding our embryos after ER. I did a lot of research on forums and it sounded like most patients have their ER and often leave knowing the number of eggs harvested. Which I received and was told that within a day or two we would get a call with the number of eggs that fertilized. I received a call two days later letting me know the info and was told that I should call back in a week for the final results since we were doing a freeze all. Unfortunately, the nurse that called that day was then on vacation for the two weeks. And when you're waiting on those kind of results two weeks is a long time to wait, especially when you think you only have to wait five day. I convinced myself to wait to call after the five day period and was told that the information I wanted would be sent to me on a postcard, they couldn't give me that info over the phone. It was heartbreaking and frankly I was very hormonal, I lost it. That's not info one should be receiving in the mail on a postcard. If not a call, the very least an email should be sent out. It took almost two weeks for me to find out how many embryos we had. I felt that we had paid a lot of money and they weren't treating the situation as such. Eventually I convinced a nurse to tell me, but the fact that I felt like I was bothering them just to find out if any of our fertilized eggs had survived was stressful and frankly not fair that it added so much stress to an already stressful situation. I think back now and wonder if my expectations were too high. I never asked when and how that info would be provided. So the morale is, always ask!
6
Doctor
Samuel Brown
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Brown Fertility
Jacksonville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
3
NPS
0
Age 26
PCOS
European
Income $0 - $49K
2nd of 3 Docs
6 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I do feel as though he provided false hope for a "quick" pregnancy. He told us we were an "easy" case and would be pregnant in no longer than 4 months. What a joke. ... Dr. Brown, in our consult, told me to stop taking all my vitamins and metformin ( I have PCOS). I was hesitant but wanted to trust my doctor, so I did. He said he would prescribe me the exact same dosage of Femera as my OBGYN (5 mg) and told me in our consult I would be prescribed dexamethasone as well after I mentioned it.
Only certain locations [Brown Fertility] offer certain procedures so just because they have many locations does not mean you can actually go there. ... You will never have the same nurse and you will probably never see an actual doctor. ... Secretaries who were supposed to return calls and never would ... They have forgotten to call in prescriptions ... Go somewhere else if you want quality care and attentive doctors because that is not the service provided here.
How was your experience with Samuel Brown at Brown Fertility?
Samuel Brown was great! The one time I saw him that is, at our consult. I do feel as though he provided false hope for a "quick" pregnancy. He told us we were an "easy" case and would be pregnant in no longer than 4 months. What a joke.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Go somewhere else if you want quality care and attentive doctors because that is not the service provided here.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
No one ever knew my case or even took a minute to review my file before entering the room. They were misinformed about medication THEY prescribed me and it was always impossible to get in contact with anyone. I think they have too many patients to provide quality care.
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
Dr. Brown, in our consult, told me to stop taking all my vitamins and metformin ( I have PCOS). I was hesitant but wanted to trust my doctor, so I did. He said he would prescribe me the exact same dosage of Femera as my OBGYN (5 mg) and told me in our consult I would be prescribed dexamethasone as well after I mentioned it. When I came in for my first cycle day 3 ultrasound, no one knew what I was talking about and the physicians assistant I saw prescribed me a lower dose of Femera and said there were "no notes" in my chart about dexamethasone so she wouldn't prescribe it. I never saw Dr. Brown again.
Describe your experience with the nursing staff at Brown Fertility.
At Brown Fertility all you see are nurses and you will most likely never have the same one. I had a total of four different nurses in the only three months I was there and all of them were rude except for one. Of the four nurses I saw, only one took the time to educate my husband and I on what was going on, what they were looking for at each appointment, and things that we could or should be doing to increase our chances of conceiving. I had a nurse come in to do a cycle day scan, say hello, do the scan, say "that's weird" in the middle of the ultrasound, and then leave. She never said what was "weird" not to mention it was incredibly rude. She also brought me out in the hallway to go over our "plan" for that month. Meanwhile, another patients door was wide open and they were doing an internal ultrasound for everyone in the hall to see!!
Describe your experience with Brown Fertility.
My only strength for this clinic would be that they have numerous locations in the southeast which is convenient. Weaknesses would include scheduling as they are not willing to schedule appointments later than 8:45 for cycle day scans so you are out of luck it you live far away. We woke up at 4 am just to get there on time. They will not remember anything about you every single time you visit. Nothing. You will have to give your infertility story every time. If you need to call for any reason, you will be on hold for at least 30 minutes if you're lucky and even then they will most likely have to call you back which, big surprise, they won't. You will have to call them back again and again. It is a vicious cycle. Only certain locations offer certain procedures so just because they have many locations does not mean you can actually go there. Make sure you check. You will never have the same nurse and you will probably never see an actual doctor. If this bothers you, you can try to request that your appointments be scheduled with the same nurse. This can't always happen as certain nurses are not available on certain days, but you can try. My only advise to anyone considering Brown Fertility would be to go into it with a lot of patience because you're going to need it.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
Well we have Tricare which covers anything having to do with natural conception. However, we were told IUI would be $500 which doesn't include the cost of cycle day scans ( $250 each scan ) or medication that would no longer be covered.
What specific things went wrong at Brown Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Brown Fertility.
They have forgotten to call in prescriptions, failed to tell us we would not be able to go to certain locations for treatment, have scheduled us for their locations that we could not have cycle day scans at only to tell us the day of they we needed to go to another location even after telling them we drove 2 and a half hours just to get there and they had done our scans there before. We were told they only did them there for us before "out of convenience". What?! We had plenty of nurses with poor bedside manners. Secretaries who were supposed to return calls and never would or put notes in my chart for nurses that were never there. I could honestly go on and on.
3
Doctor
Samuel Brown
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Brown Fertility
Jacksonville
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 34
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I found [Dr. Rafael Cabrera] to be pessimistic, and did not show much compassion as he delivered what was the hardest medical diagnosis I have ever received to date... threw statistics at me about how I had less than a 5% chance of getting pregnant without explaining other options I had other than donor eggs...did not give me any hope...I would have appreciated more compassion and a better bed side manner...
The clinic [Brown Fertility] is in downtown Orlando, a central location, which is appreciated and easy to access across Florida...a little sterile feeling...Weaknesses would be billing- I still am getting bills, after my insurance said the diagnostic testing should be completely covered...[Dr. Cabrera] did not show much compassion...threw statistics at me about how I had less than a 5% chance of getting pregnant without explaining other options I had other than donor eggs.
How was your experience with Rafael Cabrera at Brown Fertility?
I found this doctor to be pessimistic, and did not show much compassion as he delivered what was the hardest medical diagnosis I have ever received to date. He did not give me any hope and told me that my only chance was with donor eggs. (My second opinion dr disagreed completely, especially since Age is on my side still). I would have appreciated more compassion and a better bed side manner.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
I would recommend going somewhere else and see someone who is willing to fight for your case and for you to have a child. There are many doctors who specialize in DOR, and who are hopeful and don’t put you in a box. Find that dr!
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
He first and only threw statistics at me about how I had less than a 5% chance of getting pregnant without explaining other options I had other than donor eggs.
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
We didn’t get that far into treatment but once he reviewed my amh and fsh he immediately said donor eggs was my best option and that IvF would be unsuccessful. I ended up leaving this clinic to get a second opinion.
Describe your experience with the nursing staff at Brown Fertility.
In the little interaction I did have they showed compassion and care for me as I was very emotional in their office.
Describe your experience with Brown Fertility.
The clinic itself was a little sterile feeling (at least compared to another one i went to after). The clinic is in downtown Orlando, a central location, which is appreciated and easy to access across Florida. Weaknesses would be billing- I still am getting bills, after my insurance said the diagnostic testing should be completely covered.
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
I had to pay out of pocket for my consultation, blood work, genetic testing (approx $200), and HSG. I’d say in all I spent around $500-700.
Describe Rafael Cabrera's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
N/a
What specific things went wrong at Brown Fertility?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Brown Fertility.
I was waiting for my blood work results to come in and for the office to call me to schedule a follow up appointment to review them. I waited a few weeks and still no call, so I called the office and spoke with a nurse who looked over my results and told me that “no news is good news.” So I asked, “so you’re saying everything is good since I didn’t hear back with a call?” She said, “yes, you can say that.” The day of my appointment came and i was in for the shock of my life as the dr told me that my blood work results were not good and he proceeded to tell me that I had Diminished ovarian reserve, would not be successful having my own child, and that I would be in menopause by age 40. Devastating and completely surprised since the nurse told me everything looked good.
0
Doctor
Rafael Cabrera
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
0
Clinic
Brown Fertility
Jacksonville
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2017 - 2019, Unknown Success
NPS
6
NPS
7
Age 30 - 32
3 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
He [Dr. Brown] was a very good communicator and was very knowledgeable. He is good at changing protocols if something didn’t work. He does seem to underplay the risks and focuses more on the outcomes. But he was very blunt and direct which I liked but others may find harsh....Dr brown said because I had DOR he would consider transferring 2 embryos, however we ultimately decided to do 1. If this cycle doesn’t work we will do PGS and transfer 1
I love the nursing staff! They [Brown Fertility] are very good at communication and are all very good at making me feel comfortable....We planned to PGS test the embryos and paid the fee of $4000. However, 3 weeks later we were told there was a lab fee of $2000 additional, which was never conveyed to us. We simply could not afford to pay $6000 plus our cycle cost all at the same time. Therefore, we asked to cancel the PGS...and were told they didn’t know if we would get a refund. After many back and forth phone calls with the billing team we finally got our refund.
How was your experience with Samuel Brown at Brown Fertility?
He was a very good communicator and was very knowledgeable. He is good at changing protocols if something didn’t work. He does seem to underplay the risks and focuses more on the outcomes. But he was very blunt and direct which I liked but others may find harsh.
What's one piece of advice would you give a prospective patient of Samuel Brown at Brown Fertility?
Come with a list of questions. Be prepared to wait. You won’t see him at every visit.
During treatment, were you treated like a number or a human with Samuel Brown at Brown Fertility?
Long wait times for short visits, which often felt rushed. That being said, Dr. Brown always remembered me and did give good information when we spoke with him
Describe the protocols Samuel Brown used in your cycles at Brown Fertility and their degree of success.
First stim cycle we were on final 200. I had low follicle counts and final was increased. The cycle was ultimately cancelled as I only had 2-3 follicles. Next cycle we started with final 450 and had much better results, retrieved 14 eggs.
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Kristina and Tonya)
I love the nursing staff! They are very good at communication and are all very good at making me feel comfortable.
Describe your experience with Brown Fertility.
Long wait times. Spend most of the time with true nurses and not much face to face with the doctor. The nurses are wonderful. The billing team needs some work, often times could not answer my questions and every cost sheet was wrong and had to be updated.
Describe the costs associated with your care under Samuel Brown at Brown Fertility.
Cycle cost $4000, meds $2000-3000 on average
Describe Samuel Brown's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
Dr brown said because I had DOR he would consider transferring 2 embryos, however we ultimately decided to do 1. If this cycle doesn’t work we will do PGS and transfer 1
What specific things went wrong at Brown Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Brown Fertility.
We planned to PGS test the embryos and paid the fee of $4000. However, 3 weeks later we were told there was a lab fee of $2000 additional, which was never conveyed to us. We simply could not afford to pay $6000 plus our cycle cost all at the same time. Therefore, we asked to cancel the PGS (no consents were signed yet, nothing had been done yet in terms of testing) and were told they didn’t know if we would get a refund. After many back and forth phone calls with the billing team we finally got our refund. In the future we will probably PGS test, but we just felt like we weren’t given all the information and costs up front, which created a lot of financial stress and anxiety
6
Doctor
Samuel Brown
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
7
Clinic
Brown Fertility
Orlando
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019, Unsuccessful
NPS
10
NPS
8
Age 44
1 IUI
2 IVF
2 Embryo Freezing
Male Factor
Poor Egg Quality
Tubal Blockage
South Asian
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
3 IUI With Other Docs
3 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Cabrera is very good and professional I wished all clinic would change my meds according to how I respond each cycle instead of keep using same meds. He does all the Ultrasound and all visit except egg retrieval or transfer. Depend on who’s on call that time [at Brown Fertility]. I wished he would do all my retrieval and transfer since he know me when I visit for blood works and ultrasound
I feel that their [Brown Fertility] communication should be better. ... Embryologist don’t introduce himself and I get a card in a mail 2 weeks latter to know how many embryos freezing is not the way of communication I like. But that’s how they do it at this clinics ... I feel that they don’t tell me much when I go for blood test or ultrasound. For example they don’t tell me what blood test they doing or the results. And ultrasound how many follicles I have and the size.
How was your experience with Rafael Cabrera at Brown Fertility?
Dr. Cabrera is very good and professional I wished all clinic would change my meds according to how I respond each cycle instead of keep using same meds. He does all the Ultrasound and all visit except egg retrieval or transfer. Depend on who’s on call that time. I wished he would do all my retrieval and transfer since he know me when I visit for blood works and ultrasound
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
I wished he would explained what he saw on ultrasound and how big my follicles or how many I have
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
Sometime he’s more personal then other time the group treat me like a number. I do feel all Fertilty clinics that I go to doesn’t really look at my history just my age
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
My protocol is Gonal F and Hcg with centrotide for all cycles Not sure what’s the rationale but HCg help my egg to mature
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Ivie)
I have a few nurses some send me cycle calendar some does teaching Everyone are professionals and nice.
Describe your experience with Brown Fertility.
I feel that their communication should be better. I get a calendar and said if I have any questions please call. I feel that they don’t tell me much when I go for blood test or ultrasound. For example they don’t tell me what blood test they doing or the results. And ultrasound how many follicles I have and the size. Embryologist don’t introduce himself and I get a card in a mail 2 weeks latter to know how many embryos freezing is not the way of communication I like. But that’s how they do it at this clinics
Describe your experience with your monitoring appointments at Brown Fertility.
I get all my time I request. Scheduling is good
Describe the costs associated with your care under Rafael Cabrera at Brown Fertility.
Retrieval cost about $11000 and medicines is about $4000-8000
10
Doctor
Rafael Cabrera
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Brown Fertility
Jacksonville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
Age 30
1 IUI
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Cabrera is absolutely amazing! He is very thorough and explained everything so that my husband and I would fully understand where we stood. Through treatments and procedure we knew what to expect...I did two cycles of clocks and timed intercourses ...After two cycles not working, we did iui so that we could assist the sperm along into the uterus
The nursing staff [at Brown Fertility] is so friendly and really make you feel welcomed. If you have been in their care, they remember you by name and follow your progress. They are really invested in the progress of the patients...they complete most of their tests and sonograms in office. I loved that I didn’t have to go to multiple locations to get the tests needed to come up with a course of treatment
How was your experience with Rafael Cabrera at Brown Fertility?
Dr. Cabrera is absolutely amazing! He is very thorough and explained everything so that my husband and I would fully understand where we stood. Through treatments and procedure we knew what to expect because Dr. Cabrera took the time to explain to us the process.
What's one piece of advice would you give a prospective patient of Rafael Cabrera at Brown Fertility?
Dr. Cabrera truly has your best interest so trust him and his course of action.
During treatment, were you treated like a number or a human with Rafael Cabrera at Brown Fertility?
The staff were very friendly and remembered me by my name. They all showed that they truly care.
Describe the protocols Rafael Cabrera used in your cycles at Brown Fertility and their degree of success.
I did two cycles of clocks and timed intercourses as my ovules were growing and seemed to be releasing. After two cycles not working, we did iui so that we could assist the sperm along into the uterus. Due to financial reasons we could not continue after the first negative with iui
Describe your experience with the nursing staff at Brown Fertility.
The nursing staff is so friendly and really make you feel welcomed. If you have been in their care, they remember you by name and follow your progress. They are really invested in the progress of the patients.
Describe your experience with Brown Fertility.
The clinic is amazing... they complete most of their tests and sonograms in office. I loved that I didn’t have to go to multiple locations to get the tests needed to come up with a course of treatment.
10
Doctor
Rafael Cabrera
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brown Fertility
Jacksonville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5