Buffalo Infertility & IVF Associates

4 doctors work here

Rated 8.9
Strongly recommend: 69%Neutral: 21%Don't recommend: 10%8.9
69% strongly recommend
63 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
628
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Snyder
4510 Main Street
Snyder, NY 14226
(716) 839-3057

5 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unsuccessful
NPS
6
NPS
6
Age 26 - 30
4 IUI
Donor Sperm
Endometriosis
Male Factor
Tubal Blockage
Unexplained
Other
Income $50K - $99K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really liked how Dr. Sullivan went over the details in how an IUI would work... Dr. Sullivan was very nice but I felt like he was talking from a script like he would explain things to each patient this way. He was very nice but I just feel like he was very vague in explaining and giving detail in my own fertility issues...No one has called me to discuss further options at this time even after going in for a consult for IVF after the 4th failed cycle
The strengths were the office [Infert and IVF Med Assoc] was always very clean and well organized. They kept names and such very private as to cross off your name when called and didn't ask for your birthday in front of other patients....Each nurse was very kind they explained what my eggs looked like and the quality of my lining, they did this each sonogram. When it came to the IUI day they went through the steps that were done and let me look at the sperm and confirmed the sperm donors number and my name several times before doing each procedure.
How was your experience with Michael Sullivan at Buffalo Infertility & IVF Associates?
I really liked how Dr. Sullivan went over the details in how an IUI would work. He did explain that I had a blocked tube and that surgery was expected if the first 2 cycles were unsuccessful. I was sent to a teaching after to explain how injections would work instead of doing clomid. Dr. Sullivan had also explained about my husbands infertility issues as he was not able to produce viable sperm. I really wish he had more contact with me during each cycle and after all the failed cycles as to what I should be doing next
What's one piece of advice would you give a prospective patient of Michael Sullivan at Buffalo Infertility & IVF Associates?
I would let them know Dr. Sullivan was very nice but I felt like he was talking from a script like he would explain things to each patient this way. He was very nice but I just feel like he was very vague in explaining and giving detail in my own fertility issues.
During treatment, were you treated like a number or a human with Michael Sullivan at Buffalo Infertility & IVF Associates?
Dr. Sullivan was very nice and explained how I would be going about my treatments he explained treatments. I was really under the influence that Id be pregnant within 2-3 cycles due to him explaining I am young, in shape and have excellent egg quality. After 2 failed cycles I had surgery to remove part of my left tube that was blocked we did another 2 cycles and still nothing. No one has called me to discuss further options at this time even after going in for a consult for IVF after the 4th failed cycle. This is why I just feel like a number. I am moving onto another clinic for another opinion
Describe the protocols Michael Sullivan used in your cycles at Buffalo Infertility & IVF Associates and their degree of success.
Cycle one I was placed on a low dosage of femera not sure the exact amount I believe it was 2.5, we then did a sonogram to look at the eggs we did one IUI after it failed we did a second IUI and was placed on a little higher dosage of femera and was prescribed 250 mg ovidril. After the second cycle failing Dr. Sullivan recommended I have the surgery to have my left tube operated on. The third cycle I was placed on follistm they started me on a dose of 125 mg after my eggs were growing rapidly they lowered me down to 100 then 75 everything looked great as the nurse described. We also did 250 mg of ovidril that cycle after that cycle failed we did another round of follistm starting at 150mg and decrease again to 100 then 75, I had 4 mature eggs and they advised Id have to go on Lupron instead of ovidril because I was at high risk for overstimulating my ovaries. My hormonal level was also at great height as it was 3,574 a good amount for IVF. I was then giving estrogen medicine to help my lining also was placed on progesterone. After the 4th failed cycle we've decided to get a second opinion.
Describe your experience with the nursing staff at Buffalo Infertility & IVF Associates.
Each nurse was very kind they explained what my eggs looked like and the quality of my lining, they did this each sonogram. When it came to the IUI day they went through the steps that were done and let me look at the sperm and confirmed the sperm donors number and my name several times before doing each procedure.
Describe your experience with Buffalo Infertility & IVF Associates.
The strengths were the office was always very clean and well organized. They kept names and such very private as to cross off your name when called and didn't ask for your birthday in front of other patients. When doing blood work they asked your last name and birthday to confirm it was you also asked you what cycle day you were on. As far as the clinic weaknesses there wasn't really anything I could say
Describe the costs associated with your care under Michael Sullivan at Buffalo Infertility & IVF Associates.
Most of my procedures were covered under Bluecross Blue Shield I only had to pay co-pays of $10. Some sonograms were more during the time I had worked for a different company and procedures were around $50 for an IUI. For medicines I had to pay about $500 total for injections and femera. I had to pay about $700 for my surgery and since we needed a donor for sperm we paid about $5,000 total for sperm.
Describe Michael Sullivan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Buffalo Infertility & IVF Associates.
Not applicable
What specific things went wrong at Buffalo Infertility & IVF Associates?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Buffalo Infertility & IVF Associates.
I asked to have the staff send over my chart to another clinic they advised they could fax it over. When the other clinic never received the information I called Buffalo IVF back and they informed me I would have to pick up copies of it and would have to pay for each paper.
6
Doctor
Michael Sullivan
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
Buffalo Infertility & IVF Associates
Snyder
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
5
NPS
5
Age 36 - 37
5 IUI
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Lawyer
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Sometimes I feel like he [Dr. Michael Sullivan] is somewhat dismissive of our concerns, like after my first injectable cycle went awry and I had to beg the nurse to let us talk to him. He seems knowledgeable but doesn't seem troubled by how chaotic and circus-like the office is.... They are so incredibly busy that the office is a circus. We have encountered everything from receiving someone else's intake forms (ours then went to her) to staff walking into the wrong exam room (twice) and long waits for scheduled time appointments. Twice we were taken over an hour late for IUI with a 36 hour trigger. Every time you call it's a different person, and the answers seem to vary from person to person. When they called for my IVF consult, the nurse asked if I was in a femera cycle (that was 3 cycles ago) and if I'd ever done insemination (5 and, um, she called me! Why didn't she know that?). We have told our main doctor our concerns/experiences, as well as another we saw, but no one seems too troubled by it. It has made the process even more stressful.
They [Buffalo Infertility and IVF associates] are so incredibly busy that the office is a circus. We have encountered everything from receiving someone else's intake forms (ours then went to her) to staff walking into the wrong exam room (twice) and long waits for scheduled time appointments. Twice we were taken over an hour late for IUI with a 36 hour trigger. Every time you call it's a different person, and the answers seem to vary from person to person. When they called for my IVF consult, the nurse asked if I was in a femera cycle (that was 3 cycles ago) and if I'd ever done insemination (5 and, um, she called me! Why didn't she know that?). We have told our main doctor our concerns/experiences, as well as another we saw, but no one seems too troubled by it. It has made the process even more stressful.
How was your experience with Michael Sullivan at Buffalo Infertility & IVF Associates?
Sometimes I feel like he is somewhat dismissive of our concerns, like after my first injectable cycle went awry and I had to beg the nurse to let us talk to him. He seems knowledgeable but doesn't seem troubled by how chaotic and circus-like the office is.
What's one piece of advice would you give a prospective patient of Michael Sullivan at Buffalo Infertility & IVF Associates?
Insist on getting your questions answered, even if he seems rushed. We pay for his time, and he's making a lot of money for it.
During treatment, were you treated like a number or a human with Michael Sullivan at Buffalo Infertility & IVF Associates?
We are just a number. They are so incredibly busy that the office is a circus. We have encountered everything from receiving someone else's intake forms (ours then went to her) to staff walking into the wrong exam room (twice) and long waits for scheduled time appointments. Twice we were taken over an hour late for IUI with a 36 hour trigger. Every time you call it's a different person, and the answers seem to vary from person to person. When they called for my IVF consult, the nurse asked if I was in a femera cycle (that was 3 cycles ago) and if I'd ever done insemination (5 and, um, she called me! Why didn't she know that?). We have told our main doctor our concerns/experiences, as well as another we saw, but no one seems too troubled by it. It has made the process even more stressful.
Describe the protocols Michael Sullivan used in your cycles at Buffalo Infertility & IVF Associates and their degree of success.
We did some rounds of oral medication and two rounds of injectables. I had a lot of trouble with the injectables, including two cycles that had residual cysts, for which I had to take birth control. All negative pregnancy tests.
Describe your experience with the nursing staff at Buffalo Infertility & IVF Associates.
It's a different person every time. Some answer questions well, others do not. Some are very kind and patient, others are not. A couple are very scattered and rushed-appearing. Sometimes, you get different answers from different people to the same types of questions.
Describe your experience with Buffalo Infertility & IVF Associates.
Do your homework and have your questions ready in a list. Insist on getting things fully answered. Do not let them rush you out of the room or off the phone simply because they have chosen to take on too many patients...that's their fault, not yours. This is too important and stressful to feel like they have not given you time to feel comfortable.
Describe the costs associated with your care under Michael Sullivan at Buffalo Infertility & IVF Associates.
Thousands and we're not even done.
Describe Michael Sullivan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Buffalo Infertility & IVF Associates.
They prefer to transfer as few as possible to avoid multiples.
What specific things went wrong at Buffalo Infertility & IVF Associates?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Buffalo Infertility & IVF Associates.
We have had a lot of difficulty with this clinic and it has been terrible. When we first started, we were consistently finding out things that no one had told us (as though we should have already known how to go through this mess of infertility). It has been very difficult to get answers. They are always running behind.
5
Doctor
Michael Sullivan
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Buffalo Infertility & IVF Associates
Snyder
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
4
NPS
6
Age 34
1 IVF
Male Factor
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Sullivan] was the doctor that we saw first and made it sound like we would have no problem achieving pregnancy. He did not do our retrieval or transfer, or see me during the ivf cycle. He was only writing orders for meds, then after transfer when the baby wasn't developing he was involved....Birth control pills for 3 weeks, followed by Lupron then stimulating meds, Lupron and hcg. I had a good amh and produced many eggs.
[Infert and IVF Med Assoc] Having better communication and organization. I would constantly call, leave messages and get a return call from the wrong nursing department. And whatever questions I had would have to wait until the next day again....Nurse calling with results of beta tests and making it sound like I could die overnight. Giving these results while I'm at work, and not telling me my numbers actually doubled.
How was your experience with Michael Sullivan at Buffalo Infertility & IVF Associates?
He was the doctor that we saw first and made it sound like we would have no problem achieving pregnancy. He did not do our retrieval or transfer, or see me during the ivf cycle. He was only writing orders for meds, then after transfer when the baby wasn't developing he was involved.
What's one piece of advice would you give a prospective patient of Michael Sullivan at Buffalo Infertility & IVF Associates?
Make sure you do your own research and ask every question you can think of, the doctors don't tell you how much could go wrong.
Describe the protocols Michael Sullivan used in your cycles at Buffalo Infertility & IVF Associates and their degree of success.
Birth control pills for 3 weeks, followed by Lupron then stimulating meds, Lupron and hcg. I had a good amh and produced many eggs.
Describe your experience with the nursing staff at Buffalo Infertility & IVF Associates.
Nurse calling with results of beta tests and making it sound like I could die overnight. Giving these results while I'm at work, and not telling me my numbers actually doubled.
Describe your experience with Buffalo Infertility & IVF Associates.
Having better communication and organization. I would constantly call, leave messages and get a return call from the wrong nursing department. And whatever questions I had would have to wait until the next day again.
Describe the costs associated with your care under Michael Sullivan at Buffalo Infertility & IVF Associates.
$4000 for one ivf retrieval $600 to freeze husband's biopsied sperm $50 to thaw that sperm $350 for genetic blood work Monitoring blood work and ultrasounds were covered by my insurance
What specific things went wrong at Buffalo Infertility & IVF Associates?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Buffalo Infertility & IVF Associates.
Faxing fmla paperwork that needed to be filled out to the office, to find out a week later it was scanned blank into my chart instead of filled out and returned. Calling the on call number on a Friday night, to not have my call returned until Monday morning. Having messages sent to the nurses, not the ivf nurses so then whatever o needed wasn't routed to the right place until those nurses left. Having a nurse call with horrible results rather than a doctor.
4
Doctor
Michael Sullivan
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
2 of 5
6
Clinic
Buffalo Infertility & IVF Associates
Snyder
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
6
Age 33 - 34
1 IVF
Male Factor
Other
European
Income $100K - $199K
Teacher
3rd of 3 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Griffin was very consoling when o had my numerous pregnancy losses. I did feel that he genuinely cared about my feelings. He was open to all of my ideas and options on New procedures to try...I do feel that he was somewhat pushy in trying new treatments after our losses when we were considering new clinics. He was compassionate but was not able to get me pregnant...Dr Griffin urged us to transfer 1 embryo but was open to more.
No consistency [a tInfert and IVF Med Assoc]. Patients see multiple nurses and doctors. I do feel like everyone has the patients best outcome on mind. When I had a loss and was forced to take a shot to abort the baby, the nurses were not very compassionate...5,000 for ivf cycle (not including medications) 2700 for FET (Not including medications)... I didn’t like how I had multiple nurses depending on the week.
How was your experience with Adam Griffin at Buffalo Infertility & IVF Associates?
I felt that Dr. Griffin cared about me As a patient. I do feel that he was somewhat pushy in trying new treatments after our losses when we were considering new clinics. He was compassionate but was not able to get me pregnant.
What's one piece of advice would you give a prospective patient of Adam Griffin at Buffalo Infertility & IVF Associates?
Ask as many questions as you have. He will entertain all of them.
During treatment, were you treated like a number or a human with Adam Griffin at Buffalo Infertility & IVF Associates?
Dr. Griffin was very consoling when o had my numerous pregnancy losses. I did feel that he genuinely cared about my feelings. He was open to all of my ideas and options on New procedures to try.
Describe the protocols Adam Griffin used in your cycles at Buffalo Infertility & IVF Associates and their degree of success.
I stimulated the ovaries with follistim. I also used Lupron to suppress ovulation and finally a trigger shot.
Describe your experience with the nursing staff at Buffalo Infertility & IVF Associates.
I liked most. Some were not compassionate. I didn’t like how I had multiple nurses depending on the week.
Describe your experience with Buffalo Infertility & IVF Associates.
No consistency. Patients see multiple nurses and doctors. I do feel like everyone has the patients best outcome on mind. When I had a loss and was forced to take a shot to abort the baby, the nurses were not very compassionate.
Describe the costs associated with your care under Adam Griffin at Buffalo Infertility & IVF Associates.
5,000 for ivf cycle (not including medications) 2700 for FET (Not including medications)
Describe Adam Griffin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Buffalo Infertility & IVF Associates.
Dr Griffin urged us to transfer 1 embryo but was open to more.
What specific things went wrong at Buffalo Infertility & IVF Associates?
  • Failed to call with results
Describe the specific things that went wrong at Buffalo Infertility & IVF Associates.
The biggest mistake was our last transfer. That transfer ended in an eptopic pregnancy. Although there is no way to prove this, but I believe the embryo was transferred too high. Eptopic pregnancy is extremely rare in ivf. The nurses were not very compassionate when it came to this process of aborting the baby.
8
Doctor
Adam Griffin
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Buffalo Infertility & IVF Associates
Snyder
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
NPS
2
NPS
0
Age 36 - 37
1 IUI
1 IVF
Endometriosis
PCOS
Tubal Blockage
European
Income $50K - $99K
Professor
1st of 4 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Terrible results but a very kind and compassionate doctor. If you want to feel good, choose Dr. Griffin. If you want to get pregnant, choose someone else....[Monitoring appointments at Buffalo INfertility and IVF Associates were] terrible, made worse by the awful radio you are forced to listen to on the waiting room. I think I have PTSD from this waiting room.
Terrible results but a very kind and compassionate doctor. If you want to feel good, choose Dr. Griffin. If you want to get pregnant, choose someone else....[Monitoring appointments at Buffalo INfertility and IVF Associates were] terrible, made worse by the awful radio you are forced to listen to on the waiting room. I think I have PTSD from this waiting room.
How was your experience with Adam Griffin at Buffalo Infertility & IVF Associates?
Terrible results but a very kind and compassionate doctor. If you want to feel good, choose Dr. Griffin. If you want to get pregnant, choose someone else.
What's one piece of advice would you give a prospective patient of Adam Griffin at Buffalo Infertility & IVF Associates?
There's a new clinic in Buffalo!
During treatment, were you treated like a number or a human with Adam Griffin at Buffalo Infertility & IVF Associates?
Exceptionally gifted bedside manner.
Describe your experience with Buffalo Infertility & IVF Associates.
Boo!!
Describe your experience with your monitoring appointments at Buffalo Infertility & IVF Associates.
Terrible, made worse by the awful radio you are forced to listen to on the waiting room. I think I have PTSD from this waiting room.
Describe the costs associated with your care under Adam Griffin at Buffalo Infertility & IVF Associates.
N/a
What specific things went wrong at Buffalo Infertility & IVF Associates?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Buffalo Infertility & IVF Associates.
The results from this clinic and another clinic couldn't be more dramatic. Strongly recommend going elsewhere.
2
Doctor
Adam Griffin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Buffalo Infertility & IVF Associates
Snyder
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5