CARE Fertility

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Arcadia
622 W. Duarte Rd.
Arcadia, CA 91007
(626) 445-8877
Bedford
1701 Park Place Ave
Bedford, TX 76022
(817) 540-1157
Fort Worth
1250 8th Ave
Fort Worth, TX 76104
(817) 924-1572
Glendale
1500 E. Chevy Chase Drive
Glendale, CA 91206
(818) 230-7778
Rancho Cucamonga
10837 Laurel Street
Rancho Cucamonga, CA 91730
(909) 953-5042
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On a scale from 0-10, how likely are you to recommend CARE Fertility to a friend?
Strongly recommend: 49%Neutral: 21%Don't recommend: 30%7.1
23 assessments
  • 49% Strongly recommend (9-10)
  • 21% Neutral (7-8)
  • 30% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
475
Annual Cycles National Avg.
344
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23 assessments
0
Age
32
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
0
My experience with their [CARE Fertility's] nursing staff was AWFUL. Whenever I called with questions I never knew who I would be speaking with and they would always make me feel like an idiot! They would tell me to order more medicine but never the doses because they said I should know what to order. I probably worked with 4 different nurses in one weeks time... one or two of them were nice but the others made the experience one I will never forget and the reason I tell everyone to never go to their facility.
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Age
32
Treated
2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
0
Describe your experience with CARE Fertility.
Nice waiting room... not very organized though. They sent my husband to collections because of a $200 bill after we had paid them 15k... their front counter staff was pretty nice. Honestly just nothing to rave about
During treatment, were you treated like a number or a human with Kevin Doody at CARE Fertility?
There was no personal care whatsoever... the nurses were the worst and made you feel like an idiot anytime you had a question
Describe your experience with the nursing staff.
My experience with their nursing staff was AWFUL. Whenever I called with questions I never knew who I would be speaking with and they would always make me feel like an idiot! They would tell me to order more medicine but never the doses because they said I should know what to order. I probably worked with 4 different nurses in one weeks time... one or two of them were nice but the others made the experience one I will never forget and the reason I tell everyone to never go to their facility. They gave me some medicine at one point because I had to continue my treatments and I didn’t have any meds left for that evening before getting more overnighted. That nurse was so sweet and just told me to come pick it up. The other nurses told me that I had “used meds for cancer patients and that I needed to replenish their stock” They repeatedly made me cry and feel horrible during the process. They really need to get new nurses that actually have a heart and care for their patients.
What specific things went wrong at CARE Fertility?
  • Provided conflicting information
How was your experience with Kevin Doody at CARE Fertility?
We actually only met with Mr Doody before everything began. We never saw him again during treatments because he was always traveling and out of the country. We liked him when we met with him which was why we wanted him to be our doctor, but it would have been nice to know we would never see him again
What's one piece of advice would you give a prospective patient of Kevin Doody at CARE Fertility?
Go somewhere else
Describe the protocols Kevin Doody used in your cycles at CARE Fertility and their degree of success.
They never explained to me my protocol. I feel like they use the same protocol for every single patient. There were actually times I would call and talk to a nurse and she would ask me what protocol I was on. Ummm shouldn’t you know that? I feel like they let a lot slip and I wasn’t responding like I was supposed to but instead of actually having conversation with me about it they just moved along and then did the transfer anyway because I was apparently taking the meds for the allotted time. News to me.
Describe the costs associated with your care under Kevin Doody at CARE Fertility.
We probably paid around 10k to their office plus medications
Describe Kevin Doody's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
We only had one embryo to transfer so we didn’t have another choice... but he only does one at a time
0
Doctor
Kevin Doody
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
0
I was never able to talk to the nurses [CARE Fertility - Bedford] on the first try. I always had to leave a message and have them call me back a day later....I was having bleeding during my frozen embryo transfer and I was telling the nurses about it and they told me that everything was fine. This was not being communicated with my doctor.... They lied on their documentation. I was having bleeding right before my embryo transfer and they charted that everything was normal and that I wasn’t having bleeding.
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Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IVF
Diagnosis
Male Factor
0
Describe your experience with CARE Fertility.
I was never able to talk with a nurse or the clinical coordinator when I called. You always have to leave a voice mail and mostly likely they will call back a day later. A strength is that I never had to wait long in the waiting room or in the exam room.
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
I didn’t feel like I was important. I felt like I was just another patient being seen that day, hurry up and get the sonogram over with.
Describe your experience with the nursing staff.
I was never able to talk to the nurses on the first try. I always had to leave a message and have them call me back a day later. They lied on their documentation. I was having bleeding right before my embryo transfer and they charted that everything was normal and that I wasn’t having bleeding.
What specific things went wrong at CARE Fertility?
  • Failed to convey critical information
How was your experience with Robin Thomas at CARE Fertility?
I did three frozen embryo transfers and nothing was changed each transfer. We did the same medications, same everything. Nothing changed. She wanted to do a 4th transfer without changing anything in my protocol. Obviously if I haven’t gotten pregnant after three failed transfers...it isn’t working and something needs to change.
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
She is nice but I don’t feel like I’m her focus when she is with me. She always has an excuse for everything and always seems like she is distracted. I feel like I have wasted $20,000 at their clinic...
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
All three of my frozen embryo transfers included birth control for about 2 weeks, and then lupron injections, adding in estrogen pills (6mg/day) and then lastly progesterone 1ml/day. The highest my living ever got was 8mm and nothing was ever changed to help my lining be thicker. I had bleeding in my last two transfers, I was even bleeding 2 days before my embryo transfer and was told that it was normal. We transferred 1 embryo the first time, 1 embryo the second time, and 2 embryos the second time. None of which resulted in a pregnancy. My doctor wanted to do a 4th Transfer and wasn’t changing any of my medications or running any additional tests.
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
Clinic fee of $7500 for IVF with $5300 additional cost for medications. Frozen embryo transfer cost of $2500 with $500-700 additional cost for medications.
Describe Robin Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
They do not recommend doing multiple embryo transfers if you are young and have good quality embryos. However after two failed frozen embryo transfers, I was allowed to transfer 2 embryos for my third transfer.
0
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Tubal Blockage
7
For the most part, the clinic [CARE Fertility] was great. They have an office in Bedford and in Fort Worth, Texas. It would have been nice to know in the beginning that the majority of our appointments would be at the Bedford location (which is about 45 minuets from our house). This is not a complaint, just would have been nice to know. Overall, the clinic was great. Clean, run nicely, fairly easy to communicate with, etc.
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Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
7
Describe your experience with CARE Fertility.
For the most part, the clinic was great. They have an office in Bedford and in Fort Worth, Texas. It would have been nice to know in the beginning that the majority of our appointments would be at the Bedford location (which is about 45 minuets from our house). This is not a complaint, just would have been nice to know. Overall, the clinic was great. Clean, run nicely, fairly easy to communicate with, etc.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility?
I can’t say anything bad about Dr. Nackley or the Clinic. The nurses/nurse practitioners were fantastic. But I only saw Dr. Nackley on days with an “important” appointment. Last appointment before retrieval, (didn’t see her on retrieval day), and transfer day. I would have loved more interaction with my doctor. Not just the nurses.
Describe your experience with your nurse at CARE Fertility. (Assigned nurse: Nicki Ingram (I think))
The nursing staff was fantastic. I saw them at 90% of my appointments and most of them were friendly and personable. Personally, as someone who has struggled with medical related anxiety for a long time, the friendly, outgoing nurses made all the difference in the world.
How was your experience with Anna Chan Nackley at CARE Fertility?
I liked Dr. Nackley. I think she did a good job explaining things and talked to me in terms I could understand. She also speaks in a very calm and comforting manner. But... I saw the actual doctor few times. Only when something went wrong or the last appointment before the retrieval (did not see her on retrieval day) and then on transfer day. When you’re going to the doctor multiple times a week, I was assuming I’d develop a close relationship with my doctor, but I didn’t get that at all.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility?
Don’t expect to see her at every appointment. Or even every other.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility and their degree of success.
My Fallopian tubes were completely blocked. Due to them being swollen and infected (a result of a ruptured appendix) Dr. Nackley suggested we remove them. That all went great. Dr. Nackley did the surgery and we were pleased. IVF was our only option. We began that process last year. Apparently my eggs are slow growers so my retrieval was pushed back a week and my stimulation medications were upped to maximum dosage. We retrieved 16 eggs, but half of them were not mature. Of the 8 that fertilized, half were very fragmented. We only got 3 embryos from 16 eggs. We did a 5 day fresh transfer with 1 embryo (this particular clinic prefers to do single embryo transfers). The embryo did not take. We waited for a bit to jump into our next transfer. Dr. Nackley decided to let us transfer both of our remaining embryos since one was poorer quality. We went through shots and multiple appointments again and found out on the morning of our second embryo transfer that neither of our remaining embryos survived the thawing process even though we were given an 85-90% chance of a successful thaw. We were (still are) absolutely devastated that we have zero embryos left. And were told that there is no rhyme or reason as to why our two embryos failed to thaw properly.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility.
I don’t remember everything we paid before we got to the IVF process. I know it was several hundred dollars. We pain $12,800 upfront for IVF. We had to pay $250 (approximately) for both my husband and I to do genetic testing bloodwork prior to the egg retrieval (this was self pay, we denied insurance coverage because the cost would have been $800+). Then we paid around $5,000 for the stimulation meds for our first round. Our costs for the frozen embryo transfer was $2,600 up front. And about $1,300 for medications.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
Our doctor/clinic only does single embryo transfers unless there are special circumstances. I will always wonder if we would have transferred two on our first transfer if 1 would have stuck. But we weren’t given the option.
5
Doctor
Anna Chan Nackley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Treatment
7 IUI, Donor Sperm
Diagnosis
Unexplained
8
[CARE] Strength: appointment availability, nursing staff, 2 locations, good reputation Weakness: IVF coordinator seems too busy. After months of already working with the clinic and having excellent response, we have not found the same to be true when pursuing IVF...We have only had one instance of misinformation- a nurse miscommunicated regarding two procedures and the timing that they would occur...he nurses at CAR have helped to make the process easier and there are several that we look forward to seeing at our many appointments.
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Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, Donor Sperm
Diagnosis
Unexplained
8
Describe your experience with CARE Fertility.
We don't have another clinic experience to compare to, however we have seen the following: Strength: appointment availability, nursing staff, 2 locations, good reputation Weakness: IVF coordinator seems too busy. After months of already working with the clinic and having excellent response, we have not found the same to be true when pursuing IVF.
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
Dr. Thomas is caring, listens well and answers questions.
Describe your experience with the nursing staff.
We never envisioned that we would spend so much time at our clinic, before we began this process. The nurses at CAR have helped to make the process easier and there are several that we look forward to seeing at our many appointments.
What specific things went wrong at CARE Fertility?
  • Provided conflicting information
How was your experience with Robin Thomas at CARE Fertility?
Dr. Thomas is caring and honest and does her best to get us the right treatment. It takes a little time for her to warm up and comes off as too "clinical" in the beginning. However, she knows what she's doing and does pay attention to your concerns and tries to address them.
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
Don't expect a warm, bubbly doctor but she's a professional who has experienced a lot of success and we've learned to trust her.
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
When starting, I had no overt issues that would prevent pregnancy so we started with unmedicated IUI. Three attempts were unsuccessful so we proceeded to Chlomid with IUI. Three attempts were again unsuccessful so she advised moving on to another protocol. We then tried a medicated round with injectables. While I had a significant response to the medication, it was so much so that Dr. Thomas advised that we not pursue additional rounds with this protocol as the response we saw could present additional risks. At this time, the recommendation from Dr. Thomas has been to pursue IVF. During each cycle, we were assertive and asked lots of questions. We would recommend that others do the same to get a full understanding of the possible outcomes and next steps.
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
Each cycle we have two major cost categories: Clinic costs which were all inclusive of the clinic resources required for that protocol (ie. sonograms, monitoring visits, blood work, IUI), and our drug costs. We liked that the clinic costs for each cycle were all inclusive and that we were not having to pay by the visit.
Describe Robin Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
We understand that Dr. Thomas follows the recommendations from SART for embryo transfer count.
8
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CARE Fertility
Fort Worth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
1
IVF cost [at CARE Fertility] were $20,000, $5,000 for meds. Each additional transfer was $1,500, $500 for meds each transfer...The clinic is very clean and has a friendly staff. Unfortunately, all staff seems over worked which in turn makes you feel like just a number and someone who is coming in for a random physical and not a life changing treatment...My primary nurse for my round of IVF was heaven sent. Compassionate, understanding, and thorough. She left after our first transfer and I was then given a “primary” nurse which I only saw once or twice and I then had communication which any nurse available
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
1
Describe your experience with CARE Fertility.
The clinic is very clean and has a friendly staff. Unfortunately, all staff seems over worked which in turn makes you feel like just a number and someone who is coming in for a random physical and not a life changing treatment
During treatment, were you treated like a number or a human with Rudy Quintero at CARE Fertility?
Although they entered the room repeating my story I many times had to correct them making me wonder if they really knew who I was
Describe your experience with your nurse at CARE Fertility.
My primary nurse for my round of IVF was heaven sent. Compassionate, understanding, and thorough. She left after our first transfer and I was then given a “primary” nurse which I only saw once or twice and I then had communication which any nurse available
What specific things went wrong at CARE Fertility?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Rudy Quintero at CARE Fertility?
Although when we started Dr. Quintero was very friendly and showed concern as each treatment passed and failed it felt like we were just an obstacle taking his time. In the end he had no answers for us. He didn’t suggest pgs until we only had 3 embryos left.
What's one piece of advice would you give a prospective patient of Rudy Quintero at CARE Fertility?
Make sure you do all your own research before entering your appointment. He will only discuss what you ask.
Describe the protocols Rudy Quintero used in your cycles at CARE Fertility and their degree of success.
We did one round of IVF. I did injectables. I can’t remember meds. Our transfers were all frozen. First and second transfer were done with injectables. The third transfer Dr. Q wanted to change things and try a “natural cycle” with oral meds which proved to not work to which he then simply started me on injectables again.
Describe the costs associated with your care under Rudy Quintero at CARE Fertility.
The clinic linked us to a loan company and we were able to pull a loan to start treatment. IVF cost were $20,000, $5,000 for meds. Each additional transfer was $1,500, $500 for meds each transfer. With ultrasounds, surgeries and all services not covered by insurance we spent $35,000.
1
Doctor
Rudy Quintero
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
CARE Fertility
Glendale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
[Ctr for Assist Repro - Bedford clinic] Strengths - great doctors and nurses. Most of the nurses have been there for years and know the ins and outs of fertility treatment, so they make you very comfortable in the process. Weakness - Front Desk, the ladies here sometimes aren't the nicest...Each IUI was about $1,000 (not including medication). The IVF/ICSI was about $9,000 and medicine was almost $5,000 (most insurance companies do not cover Fertility Treatments). The FET was about $2,500 and medicine was about $200...
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
Middle Eastern
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with CARE Fertility.
Strengths - great doctors and nurses. Most of the nurses have been there for years and know the ins and outs of fertility treatment, so they make you very comfortable in the process. Weakness - Front Desk, the ladies here sometimes aren't the nicest.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility?
Going through infertility is very difficult and very lonely. The staff at CARE is very understanding of this and do their best to walk you through the process.
Describe your experience with the nursing staff.
The IVF nurses are awesome! Very compassionate and understanding. After my chemical pregnancy, the entire staff was very compassionate.
How was your experience with Anna Chan Nackley at CARE Fertility?
Dr. Nackley has a great bedside manner, she's patient and is willing to answer any question that may come up. She is also ready to be as aggressive as you want to be in your treatment, understanding that it's your time and money at stake.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility?
Understand that she does everything in her power to help you with a positive outcome, and that it may not happen on the first time. Just be cautiously optimistic!
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility and their degree of success.
We were dealing with male factor infertility, so we started out with an IUI cycle with Clomid. After two IUIs and no positive result, we moved onto IVF with ICSI. I was on Menopur, GonalF, and Follistim I believe. We retrieved 11 eggs of which about 7 fertilized. 4 made it to day 5 and we transferred 2, which resulted in our beautiful baby girl! We are now on our second FET cycle. The first resulted in a chemical pregnancy.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility.
Each IUI was about $1,000 (not including medication). The IVF/ICSI was about $9,000 and medicine was almost $5,000 (most insurance companies do not cover Fertility Treatments). The FET was about $2,500 and medicine was about $200.
10
Doctor
Anna Chan Nackley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
4 IVF
Diagnosis
Endometriosis, Male Factor, Uterine Fibroids
10
Dr. Doody [at CARE Fertility] always treated me like a person. She is intelligent, articulate, and has a good bed side manner...Nikki was very compassionate. She was there with me through so many of my failed cycles and then both of my successful cycles...Scheduling is easy and staff always contacts back promptly. The frequency of visits sucks, but so does infertility and it is just par for the course. They always do med training and are thorough with running tests.
+ Read more
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IVF
Diagnosis
Endometriosis, Male Factor, Uterine Fibroids
10
Describe your experience with CARE Fertility.
Scheduling is easy and staff always contacts back promptly. The frequency of visits sucks, but so does infertility and it is just par for the course. They always do med training and are thorough with running tests.
During treatment, were you treated like a number or a human with Kathleen Doody at CARE Fertility?
Dr. Doody always treated me like a person. She is intelligent, articulate, and has a good bed side manner. We lost our daughter full-term due to a cord accident 3 days before her birth (btw, you need stillborn as an option on your outcome list, I was forced to pick "live-birth singleton.") after 4 ivf rounds (2 with Dr. Doody) and 3 fet's. She called me and supported me and went above and beyond to connect me with a support system. She is ethical and wonderful. She cares about the "whole person" not just your medical information.
Describe your experience with your nurse at CARE Fertility. (Assigned nurse: Nikki)
Nikki was very compassionate. She was there with me through so many of my failed cycles and then both of my successful cycles. After my daughter was stillborn, I came to do my final FET and Nikki hugged me and comforted me as I cried about burying my baby. The staff genuinely care and are like family. They are always behind you rooting for your success.
How was your experience with Kathleen Doody at CARE Fertility?
Dr. Kathy is thorough and educated me about my diagnosis. She guided me through my treatment plan and explained why each step was necessary and gave me "if I were you" guidance as to my options and treatment plan. I always felt comfortable with her and found her to be compassionate. She is a mom and she herself had to overcome some hurdles to conceive her son. I trusted her and she communicated clearly. When we lost our full term daughter at 38+5 weeks, she really shined as a care provider, and multiple times contacted me with out prompting to check on me and see how I was doing. She genuinely cared.
What's one piece of advice would you give a prospective patient of Kathleen Doody at CARE Fertility?
I wasted my time with two other fertility doctors before Dr. Kathy. I saw them because of commercials on the radio I heard, or because a peer informed they had success with them. I never really felt comfortable with either of them, but I stayed because I was hopeful and because i was so new to the journey, i was uneducated. My one piece of advice is see Dr. Kathy first! You will feel comfortable and be in good hands.
Describe the protocols Kathleen Doody used in your cycles at CARE Fertility and their degree of success.
I went through so many cycles i dont remember the specifics. I have been trying to have a baby for 5 years. I took Menopur, Progesterone in Oil, trigger shots of Ovidrel, Prednisone, i think Fermera. And many more. Dr, Kathy's clinic gives you a very clear calendar indicating each thing you are supposed to take and when and it is fairly easy to follow. If you get tripped up on the calendar, I always call and nurse helps me to answer my question.
Describe your experience with your monitoring appointments at CARE Fertility.
Monitoring appts where just like scheduling any other appointment. It was very normal and you just scheduled it before you left each appointment.
Describe the costs associated with your care under Kathleen Doody at CARE Fertility.
I spent $20,000 on a MaxCare plan where I have multiple cycles of IVF in a 365 day period. Medications were extra, all appts. covered. i had a surgery to remove fibroids and endometriosis, it was covered by insurance.
10
Doctor
Kathleen Doody
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
37
Treated
2016
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
I can't help but compare my experience at CARE fertility with that at the first clinic I went to. There are a billion reasons why I feel like a human at CARE - the staff are incredibly personable and warm, we got to meet 1:1 with a nurse to show us how to use the meds (vs a group class and instructions to watch a youtube video) and 1:1 with someone from the lab who happily answered all my crazy highly-researched questions (vs never having any interaction with anyone from the lab; and being told by the doctor to stop googling things), Dr. Kevin answers my emails at all hours (vs never having direct contact with the doctor), they call us with lab results (vs using a portal). It's amazing!
+ Read more
Age
37
Treated
2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
Describe your experience with CARE Fertility.
Strengths - they time IVF cycles to YOUR schedule; smart staff who seem to really feel ownership over their role in the process; on top of latest research; patient-focused Weakness - they are a four hour drive from where I live (boo!)
During treatment, were you treated like a number or a human with Kevin Doody at CARE Fertility?
I can't help but compare my experience at CARE fertility with that at the first clinic I went to. There are a billion reasons why I feel like a human at CARE - the staff are incredibly personable and warm, we got to meet 1:1 with a nurse to show us how to use the meds (vs a group class and instructions to watch a youtube video) and 1:1 with someone from the lab who happily answered all my crazy highly-researched questions (vs never having any interaction with anyone from the lab; and being told by the doctor to stop googling things), Dr. Kevin answers my emails at all hours (vs never having direct contact with the doctor), they call us with lab results (vs using a portal). It's amazing!
Describe your experience with the nursing staff.
One nurse in particular is incredibly warm and friendly. All are smart and helpful with excellent bedside manner.
How was your experience with Kevin Doody at CARE Fertility?
Dr. Kevin is direct and to-the-point. He gave us the option to explore the root of of the issue or handle the problem more generally - and laid out the difference. He cites research often, so I feel assured that his clinic is cutting edge. He encourages email communication from us and answers promptly.
What's one piece of advice would you give a prospective patient of Kevin Doody at CARE Fertility?
Don't hesitate to ask all your questions!
Describe the protocols Kevin Doody used in your cycles at CARE Fertility and their degree of success.
Dr. Kevin's treatment was highly personalized (compared to my first doctor) - he put me on an antagonist protocol, adjusted as we went and made some last minute decisions based on daily lab work (for example he prescribed two kinds of triggers - pregyl and lupron - and Dr. Kevin decided on trigger day which one to use based on my lab work - versus using a pre-determined medication). I felt at the center of the treatment cycle. The nurses explained every aspect of the cycle carefully - giving me demos of the medications, explaining clearly what the next steps were, etc. Another aspect of the cycle that I really appreciated was his shared-risk (MaxCare) plan - essentially you pay extra and get up to 6 cycles over the course of the year. It gives us a huge sense of security and we appreciate knowing that it's in his benefit as well as ours to have a successful cycle.
Describe the costs associated with your care under Kevin Doody at CARE Fertility.
We had costs for the initial appointment, then costs for a surgery, then we paid through their MaxCare program to cover 6 cycles over the course of one year. The prices were clear from the get-go. Nothing hidden. Nothing complicated.
10
Doctor
Kevin Doody
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
7
The nurses at CARE are amazing. They are professional, knowledgeable, friendly, and comforting. My only complaint comes with ordering medications...This clinic is fine. The staff are friendly. They respond quickly to emails and phone calls. They charged be for follow-up beta tests after my chemical pregnancy, but refunded once the insurance paid them and I asked for the refund.
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
7
Describe your experience with CARE Fertility.
This clinic is fine. The staff are friendly. They respond quickly to emails and phone calls. They charged be for follow-up beta tests after my chemical pregnancy, but refunded once the insurance paid them and I asked for the refund. The water fountains in the waiting room don't work, so it's hard to get hydrated for a blood draw if you didn't bring water with you. They were usually able to work around my schedule for quick appointments.
During treatment, were you treated like a number or a human with Kevin Doody at CARE Fertility?
He spoke to us about our individual case, but still provided statistics when asked for them.
Describe your experience with the nursing staff.
The nurses at CARE are amazing. They are professional, knowledgeable, friendly, and comforting. My only complaint comes with ordering medications. They had me order way more medication than I needed, so I wish they would have suggested ordering enough for the first week and waiting to see what I would need for the second week. Or even suggesting/ordering the Gonal-F pens in a smaller quantity to take advantage of overfill. I had an extra 900 unit pen after my cycle (which cost me about $1000).
How was your experience with Kevin Doody at CARE Fertility?
When we went to our first visit, everything was great. Dr. Doody seemed to have a plan for us to follow, explained it all very well, and made us feel very confident in each step. We moved forward with surgery to prep for IVF, then with IVF itself and two separate transfers. After each one failed, there have been no explanations except bad luck and to try again. For an appointment with the Dr. Doody, we have to wait up to 30 minutes to be seen for about 3 minutes of a conversation that doesn't really provide many answers.
What's one piece of advice would you give a prospective patient of Kevin Doody at CARE Fertility?
Even if statistics show that you have good odds, don't let the doctor get your hopes up by saying everything looks great or expect to be that one exception to the rule. Cautious optimism.
Describe the protocols Kevin Doody used in your cycles at CARE Fertility and their degree of success.
To treat my blocked tube and endometriomas on my ovaries, I had laparascopic surgery to remove a tube and drain cysts in order to prep for IVF. My IVF cycle included Gonal-F and menopur with rather low doses since I responded well. We did a lupron trigger to prevent OHSS. On the day of our fresh transfer, we were told the lupron trigger may have a bad effect on my lining, but we went forward anyways (I felt like that should have been stated when we did the trigger or more than 10 minutes before transfer at least). Fresh transfer was negative; frozen transfer later resulted in chemical pregnancy.
Describe the costs associated with your care under Kevin Doody at CARE Fertility.
$8500 global fee for IVF with ICSI (even if you don't use ICSI) About $4700 in medications for the egg retrieval cycle (didn't use about $1500 of that) $2500 or so for frozen cycle about $350 in medications for frozen cycle
6
Doctor
Kevin Doody
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32
Treated
2015
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
8
CARE nurses are fantastic to women being treated at their office. At times, though, my husband, felt like a number and that the men are forgotten, and their feelings and comfort aren't a concern. They are viewed as sperm banks/machines and that is all...Strengths: during your initial visit for IVF you have 1:1 meetings with the doctor, nurse and billing coordinator. This allowed for 100% understanding of the process, what was covered vs. out of pocket and expectations.
+ Read more
Age
32
Treated
2015
Success with this Doc
No
Race
Latino, Native American
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
8
Describe your experience with CARE Fertility.
Strengths: during your initial visit for IVF you have 1:1 meetings with the doctor, nurse and billing coordinator. This allowed for 100% understanding of the process, what was covered vs. out of pocket and expectations.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility?
The nurses were what made the difference as you see them more than the doctor during a given cycle. CARE nurses are fantastic to women being treated at their office. At times, though, my husband, felt like a number and that the men are forgotten, and their feelings and comfort aren't a concern. They are viewed as sperm banks/machines and that is all.
What specific things went wrong at CARE Fertility?
  • Failed to send your chart to another clinic
How was your experience with Anna Chan Nackley at CARE Fertility?
Dr. Nackley has a warm bed side manner while not sugar coating what she feels is best for your family while getting the baby you want asap. She met with my husband and I at a time in our journey when we didn't want to hear we needed to jump to IVF but that is what she recommended. Nevertheless, she took our case and went as slow or fast as we were comfortable with.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility?
Be open to her recommendations. Talk it through with your partner and know that her recommendation is to get you to your end goal as soon as possible, even if it wasn't the path you thought you needed to take.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility and their degree of success.
Given low AMH we started off with a few weeks of testosterone before starting IV meds. IVF meds were 75 mg menopur (2 vials); 300 gonal-f; lupron (forgot dosage) daily. Ganirlex and HCG were given before retrieval. For transfer I started on progesterone in oil and estrace for a FET. Day of retrieval I was given Valium to help with calming me and avoiding uterine contractions during the transfer.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
We did PGS and transferred normal embryos so Dr. Nackley recommended transferring only one for a safer pregnancy.
8
Doctor
Anna Chan Nackley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
34
Treated
2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage
6
Original the clinic [CARE Fertility] was pleasant especially Ft Worth location. Once they seemed to be pushing Effortless IVF it became so busy especially in the Bedford location it felt we were cattle. They herded you in and out as quickly as possible. We were much happier in the beginning.... When inquiring on the donor program we got different information more than once. And most importantly they never mentioned not having any Caucasian donors at the time until after we paid a $1500 non refundable fee. Once I brought it to their attention they said it was non refundable. I had to throw a fit to get a call back and eventually a refund.
+ Read more
Age
34
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage
6
Describe your experience with CARE Fertility.
Original the clinic was pleasant especially Ft Worth location. Once they seemed to be pushing Effortless IVF it became so busy especially in the Bedford location it felt we were cattle. They herded you in and out as quickly as possible. We were much happier in the beginning.
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
Dr Thomas was very kind and spent a lot of time explaining my diagnosis and our options.
Describe your experience with the nursing staff.
There was one nurse in particular I believe her name was Nikki, we really liked her. She was thorough and fun to work with. The others rotated each visit.
What specific things went wrong at CARE Fertility?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robin Thomas at CARE Fertility?
Dr Thomas was kind and very knowledgeable. Although our IVF was unsuccessful she did explain the risk of moving forward with only 2 follicles. I was unhappy that she did not call ahead of time to notify us that the 1 embryo did not make it to day 5. We drove 2 hours just to be told we had nothing to transfer. It felt insensitive given the drive home was tearful and extremely emotional.
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
As with any medical treatments be your own advocate. Dr Thomas seemed to not have much say other than exactly what was set out by the medical director. They have strict day 5 only transfers and will not budge, regardless of how many embryos you have.
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
Lupron Flare protocol for low amh & high fsh. We used gonal f but not sure of the dosage.
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
Clinic fees were $8500 & meds were about $6000.
Describe Robin Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
Under 35 patients can only transfer 1 at a time.
6
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2016
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
10
Very inviting. Not intimidating at all. It [Center for Assisted Reproductive Endodcrinology-Bedford] is a very clean facility as well.... i saw Dr. Nackley after clomid was. It working with my OBGYN. Come to find out that my right tube was blocked due to an ectopic pregnancy and the damage was already done. She scheduled a laparoscopy to remove my right tube. She advised that I would be a great candidate for IVF but will need to lose some weight and lower my A1C levels since I have type 2 diabetes. Since then, I have been working on that.
+ Read more
Age
26
Treated
2016
Success with this Doc
?
Race
South Asian, Other
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with CARE Fertility.
Very inviting. Not intimidating at all. It is a very clean facility as well.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility?
After seeing Dr. Nackley, I was finally able to get the answers I needed. Although things haven't gone as planned, I know she will be the one to help me get pregnant. I just need to be patient and it will all fall into place.
Describe your experience with the nursing staff.
Very nice and friendly. I could tell that they loved what they do.
How was your experience with Anna Chan Nackley at CARE Fertility?
Dr. Nackley was friendly and really showed that she cared. I felt that she really wanted everything to work out for my husband and I. I knew right away that she would be a great doctor by the way she explained treatments/surgeries to me and how compassionate she was.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility?
Go in positive and know that you are in good hands.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility and their degree of success.
I haven't undergone IVF yet but hope to soon. The finances has been rough lately but i saw Dr. Nackley after clomid was. It working with my OBGYN. Come to find out that my right tube was blocked due to an ectopic pregnancy and the damage was already done. She scheduled a laparoscopy to remove my right tube. She advised that I would be a great candidate for IVF but will need to lose some weight and lower my A1C levels since I have type 2 diabetes. Since then, I have been working on that.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility.
I don't recall my surgery cost but I was quoted around $13,000 for IVF. We haven't not started yet due to the cost, my weight loss, and other factors. We hope to start this year.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
NA
10
Doctor
Anna Chan Nackley
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other
5
Not all the Dr [at CARE Fertility] were on the same page. I was told ther would be assisted hatching and that wasn't the case. I feel like they were missing something...8500 for initial, then 2600 for every cycle frozen. Over 700 for cancelled cycle...The billing office isn't the best. Make sure you are informed about everything including extra costs...This clinic is very user friendly. Everything is accessible. I just wish theyy would be more attentive about how you know your own body.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
5
Describe your experience with CARE Fertility.
The billing office isn't the best. Make sure you are informed about everything including extra costs. Look up success rates. This clinic is very user friendly. Everything is accessible. I just wish theyy would be more attentive about how you know your own body.
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
She really cared about how I was feeling and showed how. She comforted me and most of made sure I was informed and didn't treat me like $$
Describe your experience with your nurse at CARE Fertility. (Assigned nurse: Nikki )
It's hit or miss with the staff. I just didn't feel to confident in them looking back.
What specific things went wrong at CARE Fertility?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to consider drug intolerance
How was your experience with Robin Thomas at CARE Fertility?
Dr Thomas is very smart and has a wonderful bedside manner. She doesn't try to rush you when you don't understand something. The only thing I would say that would be negative is that she doesn't seem to completely listen to the whole picture or consider any other treatment.
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
Make sure you ask ask ask everything
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
All my cycles but my last was the same. This last cycle included lupron and I don't think it was timed appropriately
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
8500 for initial, then 2600 for every cycle frozen. Over 700 for cancelled cycle.
Describe Robin Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
I think within reason you should be able to transfer what you want. I needed to transfer 3 this last time my gut told me too and in the end I lost that embryo as it was discarded
6
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
24 - 37
Treated
2005 - 2018
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Other
9
I think this clinic [Ctr for Assist Repro] is easy to deal with organized. Sometimes calls back from finance or billing can take a couple days but always get to my question or concern. As a new patient, I would want to know that they treat you as a person and not just an appointment on the books.... I especially love Nikki. She is very customer centric and I am thankful when she calls or is there with my treatment.
+ Read more
Age
24 - 37
Treated
2005 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Other
9
Describe your experience with CARE Fertility.
I think this clinic is easy to deal with organized. Sometimes calls back from finance or billing can take a couple days but always get to my question or concern. As a new patient, I would want to know that they treat you as a person and not just an appointment on the books.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility?
She makes you feel like a person and she truly cares. Takes time to listen and address all questions and concerns.
Describe your experience with the nursing staff.
A lot of the same nurses have been there since I originally started seeing Dr. Nackley in 2001. They are helpful and explain in detail. I especially love Nikki. She is very customer centric and I am thankful when she calls or is there with my treatment.
How was your experience with Anna Chan Nackley at CARE Fertility?
I am so grateful to have Dr. Nackley as my fertility doctor. She really cares about you as a person, she goes above and beyond to ensure you are comfortable and have all the information you need. There has been times she has even called me directly to ensure I understand my results or treatment. She is caring and always remembers personal details I am amazed about. I only wish she could be my doctor for everything! :)
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility?
My advice would be to ask questions and follow all instructions she gives. I am confident in her advice.
10
Doctor
Anna Chan Nackley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
10
I met with her [Dr. Anna Chan Nackley] twice [at CARE Fertility]. Otherwise nurses handled my care which was fine with me. They provided good care...The clinic is open 7 days a week year-round. That is the biggest strength. They accommodate cycle needs for treatments. I was able to schedule my IUI same day when my cycle indicated readiness. They also have two clinic sites that clients can utilize interchangeably. This is very convenient. The reception staff are very friendly and helpful. Billing is straightforward and transparent.
+ Read more
Age
36
Treated
2018
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
10
Describe your experience with CARE Fertility.
The clinic is open 7 days a week year-round. That is the biggest strength. They accommodate cycle needs for treatments. I was able to schedule my IUI same day when my cycle indicated readiness. They also have two clinic sites that clients can utilize interchangeably. This is very convenient. The reception staff are very friendly and helpful. Billing is straightforward and transparent.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility?
I met with her twice. Otherwise nurses handled my care which was fine with me. They provided good care.
How was your experience with Anna Chan Nackley at CARE Fertility?
She is straight forward and created a treatment plan that would maximize a positive result. I would have preferred having more conversation about medications and the pros/cons. I was presented with a medicated treatment plan without any discussion about it.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility?
Ask questions. She is open to talk but you may need to prompt further discussion where you need it.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility and their degree of success.
Medications (clomid) were recommended to increase the chances of a successful positive result. It appears that was a standard treatment plan. I elected to move forward with unmedicated IUIs to begin with.
8
Doctor
Anna Chan Nackley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
?
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
The office is very nice the staff [at CARE Fertility] does whatever they can to make you feel comfortable.... Isabelle [a nurse] goes out of her way to help in whatever way she can. If she doesn't know the answer she will find it. She always calls and emails when she says she will never keeps me waiting.... $7,000 plus medications....
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with CARE Fertility.
Everyone is very nice dr and staff are always on time. The office is very nice the staff does whatever they can to make you feel comfortable
Describe your experience with your nurse at CARE Fertility. (Assigned nurse: Isabelle)
Isabelle goes out of her way to help in whatever way she can. If she doesn't know the answer she will find it. She always calls and emails when she says she will never keeps me waiting
How was your experience with Rudy Quintero at CARE Fertility?
With dr Quintero being fertility dr #4 I was beginning to lose hope but when I met dr Quintero I was amazed by his knowledge, honesty compassion and just all around care he takes his time! I never feel rushed I truly believe he cares about his patience and myself I'm honored to have dr Quintero treat me I trust him 100% my trust and hopes were broken by other doctors and dr Quintero erased all of that worry and mistrust he goes above and beyond and I am vey thankful I found him!
What's one piece of advice would you give a prospective patient of Rudy Quintero at CARE Fertility?
Be your self if you have questions ask him. If u don't understand ask again he won't let you leave until you fully understand. Don't feel rushed dr Quintero takes his time
Describe the protocols Rudy Quintero used in your cycles at CARE Fertility and their degree of success.
Birth control Lupron 5mg Menopur 75 Gonal 450 Growth hormone
Describe the costs associated with your care under Rudy Quintero at CARE Fertility.
Around $7,000 plus medications
10
Doctor
Rudy Quintero
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Rancho Cucamonga
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Endometriosis, Unexplained
10
Everyone [at CARE Fertility] was helpful. The embryologist was only in office 2 or 3 days a week so that delayed some communication...I had a great experience. No complaints...Dr nackly is a passionate caring patient provider. I highly recommend her to anyone that has or us struggling with fertility. She explained her plan of care and gave plenty of time for questions. Dr. NAackley made sure all my question were answered.
+ Read more
Age
39
Treated
2016
Success with this Doc
Yes
Race
European, Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with CARE Fertility.
I had a great experience. No complaints .......................................clean friendly helpful knowledgeable attentive be patient with gettingg replies from embryologist. ................... .
Describe your experience with your nurse at CARE Fertility.
Everyone was helpful. The embryologist was only in office 2 or 3 days a week so that delayed some communication.
How was your experience with Anna Chan Nackley at CARE Fertility?
Dr nackly is a passionate caring patient provider. I highly recommend her to anyone that has or us struggling with fertility. She explained her plan of care and gave plenty of time for questions. Dr. NAackley made sure all my question were answered.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility?
Be patient with some of the staff because the result are worth some of the hoops you have to jump through
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility and their degree of success.
There was a list of test that u have to complete before you can began a cycle. I was able to do these test locally since I live out of state. I did do the lining check and mock transfer in her office. After those were complete we did the transfer. The meds were BC pills then estrogen orally and vaginally. Oh and the lovely POI injections. I did not use Lupron with my cycle
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility.
8500
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
With such a high success rate they only transfer one which I think is a wise choice
10
Doctor
Anna Chan Nackley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
35
Treated
2015
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
[CARE Fertility] Strengths: Good about appointment times, email communication, a nice facility...[nursing staff] They were kind and I had no problem with the staff. The entire clinic seemed busier than I would prefer, but it never caused a problem....a fellow doctor in the practice made us feel like not only a number, but nothing she wanted to deal with...Do your research on how you want to be treated and stand your ground...our IVF was canceled by Dr Nackley with zero communication
+ Read more
Age
35
Treated
2015
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
Describe your experience with CARE Fertility.
Strengths: Good about appointment times, email communication, a nice facility Weakness: n/a
During treatment, were you treated like a number or a human with Kevin Doody at CARE Fertility?
Dr. Doody gave us his time, listened and shared his professional opinion/ expectations before the treatment. It was only when he left town and a fellow doctor in the practice made us feel like not only a number, but nothing she wanted to deal with. Dr. Doody even told us afterwards that he would not have handled things that way.
Describe your experience with your nurse at CARE Fertility. (Assigned nurse: Stacey Oliver)
They were kind and I had no problem with the staff. The entire clinic seemed busier than I would prefer, but it never caused a problem.
How was your experience with Kevin Doody at CARE Fertility?
After our IVF was canceled by Dr Nackley with zero communication (Dr. D was out of town), we spoke to Dr. Doody about our experience and he listened but had no compassion. We discussed another round, and he only wanted to try the exact same protocol, which we were against. We ultimately left that clinic to seek out a doctor who would always be there to listen and take a new approach.
What's one piece of advice would you give a prospective patient of Kevin Doody at CARE Fertility?
Make sure he will be in town throughout the process. Don't expect an overly warm personality. Do your research on how you want to be treated and stand your ground.
Describe the protocols Kevin Doody used in your cycles at CARE Fertility and their degree of success.
I don't remember
0
Doctor
Kevin Doody
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2012
Success with this Doc
Yes
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
10
They [the nursing staff] were very on top of things! I hardly waited for blood drawings or even to get back to my room.
+ Read more
Age
27
Treated
2012
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
10
During treatment, were you treated like a number or a human with Kathleen Doody at CARE Fertility?
Each nurse was great and Dr. Doody always took the time with me to go over what was happening next. She let me record every ultrasound I had so my husband could see the baby too. She was very frank like "ok your husband doesn't produce sperm so here is how we're going to make a baby with a donor." I am very emotional and it was nice to have a dr just be matter of fact about things.
Describe your experience with the nursing staff.
They were very on top of things! I hardly waited for blood drawings or even to get back to my room.
How was your experience with Kathleen Doody at CARE Fertility?
Dr. Doody is a great infertility dr! Some don't like her bedside manner but she was great with me. She is very straight forward about the situation and I would say she doesn't invest herself emotionally BUT I would much rather have a dr tell me "this is how we're going to make a baby" instead of "I'm so sorry ya'll are going through this. Let's all cry for a few minutes."
What's one piece of advice would you give a prospective patient of Kathleen Doody at CARE Fertility?
The first consultation is the scariest! She isn't scary but sitting there talking about why you can't get pregnant is scary. It's ok to cry! I did. Dr. Doody will listen to you and then come up with a plan of action!
10
Doctor
Kathleen Doody
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 32
Treated
2014 - 2017
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Endometriosis, Male Factor, PCOS, Uterine Fibroids
10
They [the nursing staff at CARE Fertility] were all very friendly and answered any questions I had (which were a lot hehe) compassionate, you feel that their main goal is to also help us hold our miracle baby/babies in our arms!... I was monitored in our hometown because CARE fertility was 6 hours from our home.... Baseline sonogram, daily blood work and monitoring would base how my daily medications would be dosed.
+ Read more
Age
29 - 32
Treated
2014 - 2017
Success with this Doc
No
Race
Other
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Endometriosis, Male Factor, PCOS, Uterine Fibroids
10
Describe your experience with CARE Fertility.
Nothing
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility?
She was always very kind and took the time with us, invested in us a patients.
Describe your experience with the nursing staff.
They were all very friendly and answered any questions I had (which were a lot hehe) compassionate, you feel that their main goal is to also help us hold our miracle baby/babies in our arms!
How was your experience with Anna Chan Nackley at CARE Fertility?
Dr Nackley is a terrific doctor with a very sweet bed side. She always took more than enough time,answered any questions my husband or I might have, explained everything so we could understand, simply put she's an incredible doctor who's very compassionate!
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility?
I don't have any honestly!
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility and their degree of success.
Baseline sonogram, daily blood work and monitoring would base how my daily medications would be dosed.
Describe your experience with your monitoring appointments at CARE Fertility.
I was monitored in our hometown because CARE fertility was 6 hours from our home.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility.
It was around 10,000 I believe for retrieval storage etc this did not include medications
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
They will not transfer more than 2 embryos if you are under the age of 35
10
Doctor
Anna Chan Nackley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
23
Treated
2016
Success with this Doc
No
Treatment
1 IUI, Donor Sperm
Diagnosis
Endometriosis, Other
7
The nurses [at CARE Fertility] are great. I never had to wait too long. I wish I was just taken through a natrual iui instead of jumping to clomid. The doctor Rudy wasn't there for my iui . a lady I never met was there to do it....The nursing staff was great! They were very helpful...I just felt I was next in line. The staff was sweet though....We started with Clomid rite away. Each visit I wasn't progressing like he [Dr. Quintero] hoped. Just pushed back my hcg trigger shot till my 2 follicles got big enough.
+ Read more
Age
23
Treated
2016
Success with this Doc
No
Race
Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
Endometriosis, Other
7
Describe your experience with CARE Fertility.
The nurses are great. I never had to wait too long. I wish I was just taken through a natrual iui instead of jumping to clomid. The doctor Rudy wasn't there for my iui . a lady I never met was there to do it.
During treatment, were you treated like a number or a human with Rudy Quintero at CARE Fertility?
I just felt I was next in line. The staff was sweet though.
Describe your experience with your nurse at CARE Fertility.
The nursing staff was great! They were very helpful
What specific things went wrong at CARE Fertility?
  • Failed to consider drug intolerance
How was your experience with Rudy Quintero at CARE Fertility?
I feel like when he noticed the Clomid wasn't having the rite affect we should have changed it up. Instead we stayed on the original course. I ended up with a cyst. I'm pretty sure I didn't ovulate at all that month due to Clomid. He noticed the follicles weren't "blowing up" like he expected so kept prolonging the process
What's one piece of advice would you give a prospective patient of Rudy Quintero at CARE Fertility?
Don't jump straight to Clomid if you don't have fertility issues that are hindering ovulation
Describe the protocols Rudy Quintero used in your cycles at CARE Fertility and their degree of success.
We started with Clomid rite away. Each visit I wasn't progressing like he hoped. Just pushed back my hcg trigger shot till my 2 follicles got big enough.
Describe the costs associated with your care under Rudy Quintero at CARE Fertility.
I spent around $3000 for everything
6
Doctor
Rudy Quintero
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CARE Fertility
Glendale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
Male Factor
9
They [staff at Center for Assisted Reproduction] have been so nice and quick to answer questions or concerns. They also had very positive attitudes and seemed to genuinely care about their patients...Only downside to the IUI process is most everything is [done] by the nurses, not the Doctor, and I wasn't really told about that.
+ Read more
Age
29
Treated
2015
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
Male Factor
9
During treatment, were you treated like a number or a human with Kevin Doody at CARE Fertility?
I really felt good about meet with him and the office. Only downside to the IUI process is most everything is don't by the nurses not the Doctor and I wasn't really told about that. However, my 2nd IUI was a little challenging and one of the Doctors came in to help!
Describe your experience with your nurse at CARE Fertility.
They have been so nice and quick to answer questions or concerns. They also had very positive attitudes and seemed to genuinely care about their patients.
How was your experience with Kevin Doody at CARE Fertility?
He was very kind and explained many things. Was opening to answering questions and concerns and was always smiling and positive.
What's one piece of advice would you give a prospective patient of Kevin Doody at CARE Fertility?
Don't hesitate to ask or ask them to repeat something they said. The process can be overwhelming but worth it.
9
Doctor
Kevin Doody
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CARE Fertility
Fort Worth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2015
Success with this Doc
No
Treatment
8 Fertility Medications
Diagnosis
10
The clinic [CARE Fertility] was great from the way they had everything set up. i don’t remember any weaknesses. To me it was set up like different stations. You see the check in lady then nurses then dr then the insurance/ money people then check out. It’s done very well.... The only reason I quit going is because I moved out of state. He [Dr. Doody] always seemed sincere and would answer any questions that I had.
+ Read more
Age
32
Treated
2015
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
8 Fertility Medications
Diagnosis
10
Describe your experience with CARE Fertility.
The clinic was great from the way they had everything set up. i don’t remember any weaknesses. To me it was set up like different stations. You see the check in lady then nurses then dr then the insurance/ money people then check out. It’s done very well.
During treatment, were you treated like a number or a human with Kevin Doody at CARE Fertility?
He was very sincere whenever I had to talk to him.
How was your experience with Kevin Doody at CARE Fertility?
I loved having him as a doctor. The only reason I quit going is because I moved out of state. He always seemed sincere and would answer any questions that I had. He even tried working with my husband and I since my husband was going back and forth to South Korea and Texas.
What's one piece of advice would you give a prospective patient of Kevin Doody at CARE Fertility?
He was a great doctor to work with. He took his time and started the testing process immediately.
Describe the costs associated with your care under Kevin Doody at CARE Fertility.
My insurance paid for everything that I had done before I moved.
Describe Kevin Doody's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
N/a
10
Doctor
Kevin Doody
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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