Carilion Clinic

Available Resources

Genetic counseling is not offered: Not Offered
Genetic counseling
is not offered
Acupuncture is not offered: Not Offered
Acupuncture
is not offered
Mental health counseling: Offered
Mental health counseling
Nutrition counseling is not offered: Not Offered
Nutrition counseling
is not offered
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication is not offered: Not Offered
Selling medication
is not offered
Providing backup medication is not offered: Not Offered
Providing backup medication
is not offered
Roanoke
1231 S. Jefferson St
Roanoke, VA 24016
540-985-8078
On a scale from 0-10, how likely are you to recommend Carilion Clinic to a friend?
Strongly recommend: 74%Neutral: 7%Don't recommend: 19%8.6
16 assessments
  • 74% Strongly recommend (9-10)
  • 7% Neutral (7-8)
  • 19% Don't recommend (0-6)
Operations
Poorly operated
Operated well
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
9.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
8.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
635
8.9
Average Doctor Score
2 doctors
16 assessments
0
Age
22
Treated
2019
Success with this Doc
No
Treatment
IUI
Diagnosis
0
The clinic [Carilion Clinic] has a BMI limit of 40 -- if you are over this threshold, they will not treat you...The nursing staff was quick and efficient...The cost of one IUI cycle was about $500 before the cost of sperm, which is entirely dependent on which bank you use. For us, the cost was going to be about $1,500 per cycle...The nurses were very friendly and efficient. We didn't interact with them very much, but they were helpful and organized when we did. They clearly knew what they were doing.
+ Read more
Age
22
Treated
2019
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
0
Describe your experience with Carilion Clinic.
The clinic has a BMI limit of 40 -- if you are over this threshold, they will not treat you. Dr. Gentry took a good amount of time with us even for our first consult, which was nice. She explained things clearly and often asked if we had questions. The nursing staff was quick and efficient.
During treatment, were you treated like a number or a human with Adrienne Gentry at Carilion Clinic?
Dr. Gentry refused to treat me because my BMI was too high. She said the Carilion Reproductive Medicine & Fertility practice has a BMI limit for treatment. As far as I know, public health has trended far away from using BMI as an indicator of health, but apparently Dr. Gentry hasn't heart about that.
Describe your experience with the nursing staff.
The nurses were very friendly and efficient. We didn't interact with them very much, but they were helpful and organized when we did. They clearly knew what they were doing.
How was your experience with Adrienne Gentry at Carilion Clinic?
My wife and I (same sex couple) went in for a consult with Dr. Gentry. We haven't tried to conceive before and have no diagnosed infertility. I am planning to be the carrier. Dr. Gentry explained the basics of conception to us fairly well and then outlined the treatment plan. Only then did she tell me that I was ineligible for care from her practice unless I lost enough weight to lower my BMI to the BMI cutoff of 40. Her justification was that above 40 I would be less likely to conceive and more likely to miscarry -- both true, but the difference in risk is marginal. I understand the risks and am fully willing to try to conceive at this weight. Throughout the whole process she made me feel like my weight was dangerous and all my fault (even thought I have a pretty significant diagnosed disorder that contributes to it), and basically said that if we weren't able to get pregnant or if we experienced a miscarriage I would be responsible for it simply because I'm overweight. She basically said that I didn't deserve to have a baby unless I lost weight and got "healthy." I am trying not to believe her but honestly this took a huge toll on my mental health. Another note for LGBTQ+ folks, she gave us a very long, disingenuous speech about how she personally was fighting for LGBTQ rights and told us about a protest she went to. It felt very fake and like the treatment we often get from people who are trying so hard to prove that they aren't homophobic that they forget they're talking to real people and not the whole of the LBGBTQ community.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Carilion Clinic?
She seems like she would be a perfectly fine doctor for a straight couple with conventional bodies -- which I don't think is a very big section of the fertility community.
Describe the protocols Adrienne Gentry used in your cycles at Carilion Clinic and their degree of success.
We were planning to do IUI. The practice lets you select your own donor sperm from any bank you choose. We were directed to base most of our decision of which donor to choose on how many successful live births the donor had produced. She recommended we buy at least three vials at a time. The practice has cryo storage on-site. She does use Clomid for all couples, even if there are no known fertility issues. She does a hysterosalpingography on every patient, along with the FDA-required testing, along with a baseline ultrasound and one at ovulation each month.
Describe the costs associated with your care under Adrienne Gentry at Carilion Clinic.
The cost of one IUI cycle was about $500 before the cost of sperm, which is entirely dependent on which bank you use. For us, the cost was going to be about $1,500 per cycle.
0
Doctor
Adrienne Gentry
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 33
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
5 IUI
Diagnosis
Male Factor, Unexplained
10
The clinic [Carilion Clinic] seems to be on the smaller side. Getting appointments convenient with my work schedule is never a problem. All of the staff know my name as soon as I walk in the door. The nurses remember me from each visit and everyone seems genuine...They [nurses] have the friendliest faces and are always so sweet and cheerful...the nursing staff makes it clear they care for us.
+ Read more
Age
31 - 33
Treated
2017 - 2019
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Carilion Clinic.
The clinic seems to be on the smaller side. Getting appointments convenient with my work schedule is never a problem. All of the staff know my name as soon as I walk in the door. The nurses remember me from each visit and everyone seems genuine.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
Dr. Evans-Hoeker is very caring and and genuine. We had an ectopic pregnancy and she made me feel very comfortable and was very honest with us that it was not our fault and she acknowledged we had lost a baby. She had her own struggles to conceive her children and I think that has made her even more understanding of our circumstances.
Describe your experience with the nursing staff.
They have the friendliest faces and are always so sweet and cheerful. Most people coming in their office are there for difficult reasons but the nursing staff makes it clear they care for us.
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
She makes me feel like I have value, that I am not broken. I can feel her passion for her job and truest wants us to be successful. She explains everything in a way that’s easy to understand and answers all of my silly little questions.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
Go in with an open mind and don’t be afraid to ask any questions. She is very honest with her answers but only because she wants wants best for her patients.
Describe the protocols Emily Evans-Hoeker used in your cycles at Carilion Clinic and their degree of success.
We used Clomid the very first cycle but I overstimulated so we cancelled. She adjusted my medication and put me on Letrozole. We then completed 3 IUIs. During that time she noticed my husband’s sperm count was not great, and she referred us to a fertility urologist. From there we learned he had a varicocele and he had surgery after that. By a miracle we got pregnant before we were told we would see a difference in my husband’s sperm, but our pregnancy was ectopic. Dr. Evans-Hoeker was very honest and direct with us about our options. She explained we could use methotrexate or go right for surgery, but she recommended the medication first as my turn had not ruptured at that time. Unfortunately though it did rupture a day later. In the emergency room she was talking to the doctors on her personal cell phone which made me feel very safe in their hands, knowing she had talked to them specifically about me. After surgery and I was home recovering, she called me to check on me which made me feel very cared for. At follow up appointments she was very gentle with both me and my husband as we talked about next steps. Several months went by and we were able to start trying again. We were able to conceive again but it was a chemical pregnancy. We have started IUIs again since them and she has been very supportive the entire process.
Describe the costs associated with your care under Emily Evans-Hoeker at Carilion Clinic.
Everything has been paid for out of pocket, my insurance does not cover fertility treatments. However, when we had the ectopic pregnancy everything was filed under insurance immediately and there were no problems.
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carilion Clinic.
N/a
10
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Emily Evans-Hoeker at Carilion Clinic.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
27
Treated
2019
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Tubal Blockage, Other
9
The clinic [Carilion Clinic] looks a little older in the picture on Google, but the inside looks up to date and nicer looking. The parking lot is a little small, but the location makes up for it. It isn't too busy to get in and out of there. The clinic's waiting room has an array of magazines, TV, and coffee/hot cocoa maker for the patients'. Each visit I have waited about 5- 10 minutes before being seen. ONE visit I had to wait about 20 minutes, but was notified before my appointment that the doctor was running late with a prior patient (due to the patient's surgery running late).
+ Read more
Age
27
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Tubal Blockage, Other
9
Describe your experience with Carilion Clinic.
The clinic looks a little older in the picture on Google, but the inside looks up to date and nicer looking. The parking lot is a little small, but the location makes up for it. It isn't too busy to get in and out of there. The clinic's waiting room has an array of magazines, TV, and coffee/hot cocoa maker for the patients'. Each visit I have waited about 5- 10 minutes before being seen. ONE visit I had to wait about 20 minutes, but was notified before my appointment that the doctor was running late with a prior patient (due to the patient's surgery running late). The front desk/receptionist is very kind and has good communication skills! One of the great things about this clinic is they have you set up an online account in their system that lets you know of the upcoming appointments, any test results, billing information, and online communication between you and the doctor, nurse, or receptionist. That is my favorite part of the clinic. I just don't have to wonder about those things or wait for them to go through the mailing system. I love the swift response of the online message center as well! Overall, it is a great clinic to go to!
During treatment, were you treated like a number or a human with Adrienne Gentry at Carilion Clinic?
Dr. Gentry was candid in her communication every step of the process, which I deeply appreciate. Though, she still shared a great level of respect and empathy towards me, especially as I was diagnosed with a rare uterine anomaly. This helped me, and my spouse, to navigate each step of our infertility journey.
Describe your experience with the nursing staff.
The nurses were wonderful! They followed protocol and policies of the clinic, even though it was annoying to get asked whether or not I was taking the same medications each visit. The nurses were compassionate and caring. They also explained what would happen on each visit and made sure I felt comfortable.
How was your experience with Adrienne Gentry at Carilion Clinic?
Honestly, I cannot think of anything bad about Dr. Gentry. I fully trust her in our infertility journey and this is why. She has been completely open and straightforward about how she approaches infertility as a whole, I went through three tests, HSG, water ultrasound, and sperm analysis, then she determines what the root cause of the problem. I feel like she is on our team to finding out the problem and reaching the goal of having a baby. My husband and I have been trying for 2.5 years and finally searched for a fertility doctor in our area. Now we will be moving forward towards an IVF cycle later this year. Dr. Gentry is willing to know her limits, or rather experience, and ask for help when needed. This is admirable in my opinion! I recently underwent surgery and she had a fellow doctor help out who specialized in the type of surgery I needed for tubal blockage with a rare uterine anomaly, unicornuate uterus. Dr.Gentry is able to relate in most instances, but can still keep boundaries between her patients and isn't overbearing or conceited. Dr. Gentry encourages for questions to be asked at any time, whether in person or online, and she takes personal time to answer them. Like I said, I am extremely satisfied with my care as a patient of going to Dr. Adrienne Gentry. I have no reason to find another fertility doctor and receive a second opinion. If you are in the Roanoke area, I would highly recommend seeing Dr. Gentry!
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Carilion Clinic?
Don't be afraid to ask questions! Any question is a good question, even if it's re-learning the basic of female anatomy! :)
Describe the protocols Adrienne Gentry used in your cycles at Carilion Clinic and their degree of success.
I find that my story is a little different than most. I haven't been on any fertility drugs on any cycle. I don't know if this is the place to share it all of why that is the case, so I will give a brief overview. My husband and I have been trying to conceive for 2 years with no luck. With this fertility doctor, I met with her and went through two tests, Hysterosalpingography (HSG) and Sonohysterography (Water Ultrasound) and my husband went through a Sperm Analysis. These three tests results should identify if there is a problem and what the cause of it is. Sperm results came back and they were great. In the middle of the Water Ultrasound, Dr. Gentry shared a concern with me. Though, wanted to get the HSG before confirming anything. I had the HSG and boy was it PAINFUL. I opted not to take a pain reliever beforehand, but took one afterwards. Again, Dr. Gentry shared her thoughts of what I might have, a unicornuate uterus, but wanted to do an MRI before confirming the diagnosis. I had the MRI and received the results back in a timely manner. The diagnosis was confirmed and was told I had a blocked tube as well. I was given three options and the risks of all of them. I decided to go through with a tubal removal procedure and IVF. I just had surgery and have recovered mostly. I will do an IVF cycle with Dr. Gentry in a few months.
Describe the costs associated with your care under Adrienne Gentry at Carilion Clinic.
My insurance covered the basic infertility diagnosis and tests of underlying medical treatment. (Them 80% and me 20%). I am grateful for that. I don't remember the details of the costs with that. Moving forward with IVF in the state of Virginia will be a headache. It is currently not covered through insurance, to my knowledge. It would be nice if there was something, anything, covered for the IVF process.
Describe Adrienne Gentry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carilion Clinic.
With my current diagnosis of having a unicornuate uterus, I will be considered high risk pregnancy as is and so my doctor's approach will be doing a single embryo transfer. I will not be able to have a multiple embryo transfer due to my uterus not being full sized.
10
Doctor
Adrienne Gentry
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Adrienne Gentry at Carilion Clinic.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30
Treated
2019
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
10
[The nurses at Carilion Clinic are] Courteous and kind and knowledgeable...This clinic has 2 wonderful doctors and a great nursing staff. They are efficient, knowledgeable, and very helpful. They are professional and clean. The only weakness I can think of is that the parking lot is small and tricky to navigate if full...We started with a consultation and then after we purchased our donor sperm and had our initial FDA blood work done, we started ultrasounds to track my cycle. If I remember correctly, we had 3 ultrasounds before our IUI procedure. After our IUI and then getting pregnant, we had one follow-up ultrasound before we graduated to our OB.
+ Read more
Age
30
Treated
2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
10
Describe your experience with Carilion Clinic.
This clinic has 2 wonderful doctors and a great nursing staff. They are efficient, knowledgeable, and very helpful. They are professional and clean. The only weakness I can think of is that the parking lot is small and tricky to navigate if full.
During treatment, were you treated like a number or a human with Adrienne Gentry at Carilion Clinic?
Dr. Gentry was nothing but kind, warm and so helpful during my wife and I’s IUI treatment. She was professional and also made us feel like family.
Describe your experience with the nursing staff.
Courteous and kind and knowledgeable.
How was your experience with Adrienne Gentry at Carilion Clinic?
Dr. Gentry was the best doctor we could have ever hoped for when my wife and I decided it was time to expand our family. From our first consultation to our last ultrasound with her, she was communicative, helpful, professional and incredibly kind. She explained everything that was going to happen and made sure we understood the process. The fact that my wife and I were a same-sex couple made no difference in her treatment of us as patients and human beings. She was genuinely excited for us and we’ve told so many of our LGBTQ+ friends to visit her when they are ready. We couldn’t recommend Dr. Gentry more to anyone who needs a fertility doctor.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Carilion Clinic?
Ask questions! She is extremely knowledgeable and can answer the questions you have!
Describe the protocols Adrienne Gentry used in your cycles at Carilion Clinic and their degree of success.
We started with a consultation and then after we purchased our donor sperm and had our initial FDA blood work done, we started ultrasounds to track my cycle. If I remember correctly, we had 3 ultrasounds before our IUI procedure. After our IUI and then getting pregnant, we had one follow-up ultrasound before we graduated to our OB.
Describe the costs associated with your care under Adrienne Gentry at Carilion Clinic.
It was a little over $1000 for services.
10
Doctor
Adrienne Gentry
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Adrienne Gentry at Carilion Clinic.

10
Age
34
Treated
2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, Unexplained
10
It's amazing that Roanoke has a facility like this. [Carilion Clinic has] Solid providers, support staff, and the facility is clean and conveniently located. Labs were done at the hospital but it was not inconvenient. The only downside is having to travel to UNC for retrieval and transfer, but they made the transitions seamless...All of the staff and doctors genuinely care about your well-being and outcomes. Over the course of nearly 2 years of treatment I feel that I've established a relationship with the entire staff. An example to illustrate this level of care was there was actually a hurricane leading up to my egg retrieval that disrupted transport and delivery of my medications. The office went above and beyond to locate the medications I needed and even met me at the pharmacy to ensure I received the meds in a timely manner. Moreover, Dr. Evans Hoeker and Dr. Gaines drove through the bad weather to UNC to ensure things went off without a hitch. That's commitment! I've read that people felt like cattle because of scheduling but I didn't feel that way. Yes, I saw some familiar faces at the lab and in the office, but to me that was reassuring that people were going through the same cycle and experience as I was and I understand that timing is critical. Having this resource in a small town like Roanoke is a gift, and I'm so grateful that I had the opportunity to work with such outstanding healthcare providers.
+ Read more
Age
34
Treated
2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Carilion Clinic.
It's amazing that Roanoke has a facility like this. Solid providers, support staff, and the facility is clean and conveniently located. Labs were done at the hospital but it was not inconvenient. The only downside is having to travel to UNC for retrieval and transfer, but they made the transitions seamless.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
All of the staff and doctors genuinely care about your well-being and outcomes. Over the course of nearly 2 years of treatment I feel that I've established a relationship with the entire staff. An example to illustrate this level of care was there was actually a hurricane leading up to my egg retrieval that disrupted transport and delivery of my medications. The office went above and beyond to locate the medications I needed and even met me at the pharmacy to ensure I received the meds in a timely manner. Moreover, Dr. Evans Hoeker and Dr. Gaines drove through the bad weather to UNC to ensure things went off without a hitch. That's commitment! I've read that people felt like cattle because of scheduling but I didn't feel that way. Yes, I saw some familiar faces at the lab and in the office, but to me that was reassuring that people were going through the same cycle and experience as I was and I understand that timing is critical. Having this resource in a small town like Roanoke is a gift, and I'm so grateful that I had the opportunity to work with such outstanding healthcare providers.
Describe your experience with your nurse at Carilion Clinic. (Assigned nurse: Ashley)
Most of my correspondence was via MyChart. I received timely responses for all of my questions and she always consulted with the doctors if needed.
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
Dr. Evans-Hoeker knows her stuff which is what is most important to me as a patient. She is careful to provide accurate information and doesn't over promise; she manages expectations appropriately. I think other patients may perceive this as a lack of warmth, but I felt it was appropriate.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
Don't misconstrue her factual nature as a lack of caring. She cares. The other comments about her not giving a direct answer -- she gives you the information she can without creating false expectations or false hope. Not everything about fertility is known. She provides the information that she can. I also think some patients want to be told what to do. Dr. EH gives you the options and the facts and allows you to make your own decision. I think that frustrates people.
Describe the protocols Emily Evans-Hoeker used in your cycles at Carilion Clinic and their degree of success.
I went through two IUI treatments and one round of IVF. The IUI treatments were unsuccessful. We were told due to low sperm count at the time of IUI that we had a very small chance of success. At that point we decided to pursue IVF. I had 31 eggs retrieved, 15 fertilized and we had 9 high quality embryos after day 5. I froze all of my embryos after my retrieval which was my choice. I did a frozen embryo transfer and I am currently 8 weeks pregnant with my first child.
Describe the costs associated with your care under Emily Evans-Hoeker at Carilion Clinic.
My insurance didn't cover most of my visits. All-in-all I didn't think the prices for any of the services were unrealistic. You have to have multiple visits to track progress so that's where it adds up.
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carilion Clinic.
My husband and I jokingly asked if they would put more than one embryo in so we could have two at once. Dr. EH followed the guidelines prescribed based on my age and risk factors and only transferred one embryo. She advised us that a 1:1 ratio is the healthiest.
9
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
10
[Carilion Clinic Repro Med and Fertility] Very friendly. They are easy to talk to on the phone and in person. They have made both my husband and myself feel comfortable there especially when coming in for an IUI. They also have a good sense of humor which helps me to relax....I’ve had to see a covering MD for ultrasounds and one of our IUIs.... Each ultrasound is $163. The IUI procedure is $260. The medication and trigger shot come to about $100. When I had OHSS the clinic filed with my insurance for and extra ultrasound but the claim was denied.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
European, Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Carilion Clinic.
Dr Evans-Hoeker is the o my physician there so it can take a long time to get in with her. She also travels to Raleigh NC once a quarter to do IVF. I’ve had to see a covering MD for ultrasounds and one of our IUIs. I appreciate that she follows her patients through every step and is the one performing IVF. Her covering MD was fantastic, she did a great job choosing her coverage.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
She is very personable and shared her own struggle with infertility to help me relate to her. I’m very emotional through this process and she has let me cry and really listened to my concerns and hopes and fears.
Describe your experience with the nursing staff.
Very friendly. They are easy to talk to on the phone and in person. They have made both my husband and myself feel comfortable there especially when coming in for an IUI. They also have a good sense of humor which helps me to relax.
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
She does not sugar coat anything and through this process I’ve learned how helpful that is. I need someone who is going to be honest and not “baby” me just because this is difficult. I really appreciate her approach as being straight forward and she does it in a way that still shows she cares. She shared with me her own infertility struggle which helped me relate to her. She suggested a support group which has helped. When she determined my husband needed to be seen by a male fertility urologist, she didn’t hesitate to refer us and told us she wanted us to get the best treatment and therefore we needed to be seen by someone who specialize in that area. She remained in contact with the urologist throughout our visits and through my husband’s surgery. She has let us steer our path but has helped us navigate in the right way. I am very comfortable with her and have never felt like “just another girl that can’t get pregnant” when I’m in her office.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
I would tell someone that she is more blunt that probably expected, but the way she provides information and advice is still very helpful and shows she cares.
Describe the protocols Emily Evans-Hoeker used in your cycles at Carilion Clinic and their degree of success.
Our first IUI I was started on Clomid but had OHSS so that cycle was cancelled. I still did the trigger shot because she said it would be better to help make sure a cyst didn’t form. Our first real IUI was the following month. I was started on letrozole instead of Clomid. Trigger shot. BFN. Same thing for our second and third IUI. However, the third one she increased my letrozole as compared to the first and second rounds. In between the 3 IUIs, she noticed a pattern with my husband’s sperm that it was lower than what is considered good for IUI to work. Between IUI 2 and 3 we saw a male fertility urologist who found my husband had a varicocele and he recommended surgery. The urologist said varicocele surgery can be very successful. Before the surgery is when we did IUI 3 in hopes that it would work and surgery would not be needed. My husband had the surgery and we are currently waiting to see it if fixed part of our problem. Dr. Evans-Hoeker has told us she will start back with IUI as soon as we are ready, which we are hoping will be April/May 2018.
Describe the costs associated with your care under Emily Evans-Hoeker at Carilion Clinic.
Insurance has not covered any fertility treatments. Each ultrasound is $163. The IUI procedure is $260. The medication and trigger shot come to about $100. When I had OHSS the clinic filed with my insurance for and extra ultrasound but the claim was denied.
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carilion Clinic.
I’m not sure about this.
10
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Emily Evans-Hoeker at Carilion Clinic.

Verified

This patient has provided documentation of treatment at this clinic.

4
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
4
This clinic [Carilion Clinic] needs more than one RE on staff, maybe even one that worked and was available for procedures on weekends. Overall, wait times were not horrible; however, there were sometimes when the wait time was 30 minutes or more. The office atmosphere did seem clean, but could have been more personalized and not so impersonal feeling... I feel the professional handling my care was critical information and if changed, I should have been notified.
+ Read more
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Unexplained
4
Describe your experience with Carilion Clinic.
This clinic needs more than one RE on staff, maybe even one that worked and was available for procedures on weekends. Overall, wait times were not horrible; however, there were sometimes when the wait time was 30 minutes or more. The office atmosphere did seem clean, but could have been more personalized and not so impersonal feeling.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
Front staff (especially Celia) were friendly, respectful, and encouraging. However, it always seemed there were too many patients in and out like an assembly line for one RE. Sometimes, it seemed the RE had to be reminded of your individual treatments, as though your care wasn't reviewed before appointments, or the RE was treating too many to keep track of each couple's care.
Describe your experience with the nursing staff.
The nursing staff were friendly and warm. I personally got the feeling they were rooting for a positive outcome for you, more than I felt it from the RE.
What specific things went wrong at Carilion Clinic?
  • Failed to convey critical information
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
When asking questions, at times, Emily would not give a concrete answer. It seemed she would recommend one option, and then turn around and recommend a different option as best. This left the patient confused and feeling as though an expert, professional opinion was not given on which way to continue treatment. Often, it felt as though she were just reciting book facts or giving generalized statements, and not focusing and relating information on you as the individualized patient. Lastly, it seemed that she had too many commitments and was pulled in too many different directions. I did have an appointment have to be rescheduled by the office due to it conflicting with a lecture commitment she had. Last treatment cycle, I also called on the day of my cycle to continue with another round of an IUI with injectables. The scheduler tried to schedule me too late in my cycle than what is recommended for injectables. I questioned this, and the scheduler put me on hold to verify. I was correct, and the scheduler confirmed this, but informed me that I would not be able to continue with this, as Emily was going to be out on vacation and the provider filling in was not qualified to perform monitoring and IUI with injectables. I was told I would have to sit this month out due to this and wait and continue next month. I was devastated and felt this was not acceptable treatment and was very insensitive to those battling infertility, as timing each month is crucial and patients count down to this obsessively. I finished the phone call, barely holding back the tears. I was later called and told Emily had been contacted and said I could go back to oral medication this cycle and continue injectables next time. However, this was not my treatment plan or optimal for me, as this treatment option had been unsuccessful many times and oral medications caused cysts for me. She recommended moving on from this, as it was not best for me, but when was not available wanted to revert back to something that was not working for me.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
Ask many questions and continue asking until you get a definite answer/one you are comfortable with, and be sure you are alright with seeing an RE at a clinic with only one RE. So, when she is out of the office different providers may have to see you, often times one who is just an OBGYN and not an RE.
Describe the protocols Emily Evans-Hoeker used in your cycles at Carilion Clinic and their degree of success.
I tried Clomiphene Citrate with plans of following with an IUI. However, at my midcycle scan, she stated that I ovulated early and it was too late for an IUI to be completed. After that, I moved on from Clomid to Letrozole with plans for IUI. Many cycles I tried 2 Letrozole pills (2.5 mg each) with IUI. No positive pregnancy test resulted. I then tried Tamoxifen, which did not result in a positive result either. I then tried Letrozole (2.5 mg) 3 pills a day. No positive result achieved either. Many times the oral medication caused cysts to form; many treatment cycles had to be cancelled and no fertility medications taken due to cyst formation. I also had to take birth control many months to try to get rid of the cysts. I tried one cycle with Gonal-F and IUI. This also resulted in a negative pregnancy test.
Describe the costs associated with your care under Emily Evans-Hoeker at Carilion Clinic.
My insurance did not cover fertility related costs. Each scan was $163. Each IUI was $260. My last round of injectable medications cost almost $800.
4
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

5
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids, Other
5
The receptionists [Carilion Clinic], Celia particularly, and all of the nurses were kind and very welcoming to my husband and I....The clinic has an exceptional receptionist who greets you warmly in person and on the phone. Both the doctor and nurses respond to inquiries through My Chart. I strongly believe that the clinic would be more efficient with a second doctor on staff to meet the needs of all patients adequately.
+ Read more
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids, Other
5
Describe your experience with Carilion Clinic.
The clinic has an exceptional receptionist who greets you warmly in person and on the phone. Both the doctor and nurses respond to inquiries through My Chart. I strongly believe that the clinic would be more efficient with a second doctor on staff to meet the needs of all patients adequately. Also, as a hopeful patient, I would love to see pictures of success stories in the clinic.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
The receptionists, Celia particularly, and all of the nurses were kind and very welcoming to my husband and I.
Describe your experience with the nursing staff.
The nursing staff is friendly and made the experience more comfortable.
What specific things went wrong at Carilion Clinic?
  • Failed to order appropriate test
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
Dr. Emily A. Evans-Hoeker was good at explaining the general processes of each procedure and the risks. However, I would have been more comfortable if she tailored the information and advice to my specific situation and details. I felt like my inquiries were often answered with vague generalizations rather than related to my own individual issues. Often, I felt like she was not entirely open to questions from me. She seemed hesitant to guide my husband and I on next steps for treatment. This entire process is very overwhelming, and I feel like her professional input based on experience could be beneficial. Her method is practical and generally matter of fact. For baseline and mid cycle scans, I would have felt more informed if she had turned the monitor and pointed out my uterus lining, follicles, etc. to my husband and I. Dr. Evans-Hoeker performed a laparoscopy on me to remedy a blocked fallopian tube, uterine fibroids, and uterine polyps. The surgery was successful, and I healed very quickly. Either my twin sister or husband came to every appointment for support and Dr. Evans-Hoeker always acknowledged them. Dr. Evans-Hoeker seems very educated in her field.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
I would advise prospective patients of Dr. Emily Evans-Hoeker to always listen to your gut instincts, ask as many questions as you need to, and determine at the consultation if her manner is what you prefer.
Describe the protocols Emily Evans-Hoeker used in your cycles at Carilion Clinic and their degree of success.
For my first cycle of expected IUI, I was prescribed Clomid 50 mg and Ovidrel trigger shot. However, follicles developed on the side of a blocked fallopian tube, so we proceeded this cycle with only timed intercourse. Following, I underwent a laparoscopy to correct the blocked fallopian tube and remove uterine fibroids and polyps. I tried the next cycle of IUI after surgery with Letrozole 2.5 mg (2 pills at a time) paired with Ovidrel trigger shot, followed by the insemination. For the second cycle of IUI, Dr. Evans-Hoeker increased the Letrozole 2.5 mg to 3 pills at a time followed by Ovidrel trigger shot and insemination. My last cycle of IUI consisted of Letrozole 2.5 mg/4 pills at a time this round followed by Ovidrel trigger shot and insemination. Also, on my last two cycles of IUI Dr. Evans-Hoeker added Progesterone 200 mg capsule vaginally. Sadly, all cycles ended with a negative pregnancy test precisely two weeks after the insemination.
Describe the costs associated with your care under Emily Evans-Hoeker at Carilion Clinic.
Each baseline scan and mid cycle scan cost $163. Each IUI cost $260. Ovidrel trigger shot cost approximately $150. Medication (Clomid, Letrozole, and Progesterone) ranged from $5 to around $15 each. Also, I had a CAT Scan for diagnosis purposes that cost $500 out of pocket and a hysterosalpingogram. Laparoscopic surgery to unblock fallopian tube and remove uterine fibroids and polyps cost $2500 out of pocket.
5
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
0
There were select hours and days you could go for ultrasound appointments and you felt like a sheep waiting in line with everyone else. There was little compassion or empathy, and very little explanation for treatment courses other than what you would pay the clinic [Carilion Clinic - Roanoke].... We spent about $1000 for each cycle of IUI to the clinic, not including medications (which were around $150 each cycle).
+ Read more
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
0
Describe your experience with Carilion Clinic.
Trust your gut. We felt like we weren't getting the best care, but there weren't any other fertility facilities in the area, and it would be expensive to travel somewhere else and start over. However we wasted more time and money staying at a place where we thought we were being looked after and receiving the best treatment available. We should have gone with our initial gut reaction and switched to a new clinic, particularly after viewing this clinic's IVF schedule. You have to sync your cycle to other women's cycles, which only happens 3-4 times per year, and be seen on the same days. Other clinics work with your body individually, and see you on days you need to be seen. Not shuffling you through the process like cattle.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
Dr. Evans-Hoeker does not have a good bed-side manner. There were select hours and days you could go for ultrasound appointments and you felt like a sheep waiting in line with everyone else. There was little compassion or empathy, and very little explanation for treatment courses other than what you would pay the clinic.
Describe your experience with the nursing staff.
We did not really see many nurses. We either saw Dr. Evans-Hoeker or another doctor who would occasionally perform our ultrasounds, but not nurses. We were sent to a local hospital for blood work, so the nurses did not help out with our testing either.
What specific things went wrong at Carilion Clinic?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
Dr. Evans-Hoeker diagnosed us with "unexplained infertility" after checking my blood work and my husband's sperm, and did not recommend any other tests before pushing us through 7 IUI's (3 with only medication). Once we moved to a new clinic we found out that I had a low AMH, which was from the blood test Dr. Evans-Hoeker performed) which should have given me a diagnosis of diminished ovarian reserve. After additional tests I was also found to have a blocked tube from endometriosis, and IUI's never should have been recommended as a course of treatment, and 7 of them was an absurd amount to do without changing course of treatment or performing additional tests to find out what was wrong. We were continually told, "we don't know why this isn't working" or, "there's no reason why this won't work if we keep on trying...the odds are in your favor!" We were mislead, had our money taken, and treated like just another patient giving them money for treatment.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
Find another doctor. We didn't realize how bad the doctor and clinic were until we found a new clinic. Once we saw how great we could be treated at a fertility clinic we couldn't believe we stayed at Dr. Evans-Hoeker's practice for so long.
Describe the protocols Emily Evans-Hoeker used in your cycles at Carilion Clinic and their degree of success.
After bloodwork and a semen analysis we were given a diagnosis of "unexplained infertility" and told that we should proceed with IUI treatments. We were told it would only take 2-3 IUI's to be successful. When they didn't work, we were told there was no reason why it shouldn't work, and to try again. It made us feel like failures, like there wasn't an explanation, and that continuing to put money into additional IUI's would result in a baby eventually. We were misdiagnosed, neglected, and out thousands of dollars by the time we left Dr. Evans-Hoeker's care.
Describe the costs associated with your care under Emily Evans-Hoeker at Carilion Clinic.
We spent about $1000 for each cycle of IUI to the clinic, not including medications (which were around $150 each cycle).
0
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Emily Evans-Hoeker at Carilion Clinic.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32
Treated
2019
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
10
Wonderful nursing staff [at Carilion Clinic]! The nurse who oversaw my IUI was especially kind...The nurse who oversaw my IUI was especially kind...Costs were very reasonable. My insurance did not cover the costs, but they do bill for insurance if yours covers. Hospital procedures, not in the clinic, were covered and I only paid copay on those...Very accessible. Worked well with my schedule and offered as much flexibility as can be in this process. They communicate well and have an easy to find location. Celia greets everyone with a smile, which makes such a difference.
+ Read more
Age
32
Treated
2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Carilion Clinic.
Very accessible. Worked well with my schedule and offered as much flexibility as can be in this process. They communicate well and have an easy to find location. Celia greets everyone with a smile, which makes such a difference.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
Dr. Emily Evans-Hoeker sat with us for literally an entire hour during our first appointment. She shared her own fertility struggle and explained processes and options thoroughly.
Describe your experience with the nursing staff.
Wonderful nursing staff! The nurse who oversaw my IUI was especially kind.
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
Dr. Evans-Hoeker is extremely knowledgable and explained both the issues we were facing and the treatment options thoroughly. She answered all questions, communicated well through the patient portal, and made sure we had all the information we needed to proceed.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
Come prepared with questions. It's easy to go blank when you are sitting there!
Describe the protocols Emily Evans-Hoeker used in your cycles at Carilion Clinic and their degree of success.
We were facing unexplained male factor infertility. My husband had been tossed from doctor to doctor when we finally made the decision to visit Dr. Evans-Hoeker. She continued my husband on Clomid while beginning an IUI cycle. She had me in for saline ultrasounds and an HSG and I passed on all needed bloodwork. I went on Clomid for the IUI cycle along with a trigger shot. We did double inseminations. It worked!
Describe the costs associated with your care under Emily Evans-Hoeker at Carilion Clinic.
Costs were very reasonable. My insurance did not cover the costs, but they do bill for insurance if yours covers. Hospital procedures, not in the clinic, were covered and I only paid copay on those.
10
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Emily Evans-Hoeker at Carilion Clinic.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
26
Treated
2019
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
The nurses [at Carilion Clinic] are excellent. So nice and caring. Most of them have lived the infertility life and that's what brought them to the clinic...I think the clinic was great overall. Very welcoming and friendly. Very easy to find. Front desk was very friendly upon coming to the office. I feel welcome at the office when I am seen. Easy to make an appointment with the front desk. Copay is due at the time of visit. The copay can not be billed.
+ Read more
Age
26
Treated
2019
Success with this Doc
?
Race
Native American, Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with Carilion Clinic.
I think the clinic was great overall. Very welcoming and friendly. Very easy to find. Front desk was very friendly upon coming to the office. I feel welcome at the office when I am seen. Easy to make an appointment with the front desk. Copay is due at the time of visit. The copay can not be billed.
During treatment, were you treated like a number or a human with Adrienne Gentry at Carilion Clinic?
Dr. Gentry has always been warm with me when talking to her. She explained everything in a way that myself and my significant other could understand. I really appreciate Dr. Gentry.
Describe your experience with the nursing staff.
The nurses are excellent. So nice and caring. Most of them have lived the infertility life and that's what brought them to the clinic.
How was your experience with Adrienne Gentry at Carilion Clinic?
Dr. Gentry is friendly. Responds quick to messages when sent through MyChart or telephone messages. She stays on top of treatment. She keeps me in the know when test results come back or when we need to take a different course of action and she explains everything for us where we can understand. And I fully feel like I know what is going on when I leave the visit!
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Carilion Clinic?
Don't delay. Go see Dr. Gentry today. She is jumps right in and helps you make a plan for next steos in treatment
Describe the protocols Adrienne Gentry used in your cycles at Carilion Clinic and their degree of success.
I have not started timed intercourse I will be starting at the beginning of May. This will be my first round of treatment overall. Newly diagnosed.
Describe the costs associated with your care under Adrienne Gentry at Carilion Clinic.
I have a copay. That has to be paid at the time of visit. I can not bill it. First visit is around $500. Ultrasounds vary. Meds vary. HSG unsure of cost. MRI was right at $5,000. I do have insurance through my job so that has helped
10
Doctor
Adrienne Gentry
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30
Treated
2019
Success with this Doc
?
Treatment
IUI, Donor Sperm
Diagnosis
10
~400 for initial consultation including ultrasound ~700 per IUI cycle including two ultrasounds, trigger shot and IUI [at Carilion Clinic]...Patient flow was good. We hardly had to wait once we arrived, even though we were a bit early. Staff explained what we would be doing every step of the way and were happy to answer questions that we had. They were responsive to our questions outside of the office as well, including helping to get lab work coordinated.
+ Read more
Age
30
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, Donor Sperm
Diagnosis
10
Describe your experience with Carilion Clinic.
Patient flow was good. We hardly had to wait once we arrived, even though we were a bit early. Staff explained what we would be doing every step of the way and were happy to answer questions that we had. They were responsive to our questions outside of the office as well, including helping to get lab work coordinated.
During treatment, were you treated like a number or a human with Adrienne Gentry at Carilion Clinic?
Adrienne was patient and kind with the many questions that my partner and I had. We were hit with some unexpected news during our visit and she was compassionate and understanding.
Describe your experience with the nursing staff.
Nursing staff went out of their way to help us, even at the end of the day on a Friday.
How was your experience with Adrienne Gentry at Carilion Clinic?
Adrienne was willing to work us into her schedule on short notice, which was helpful. She was thorough in the explanation of her recommendations. After we left the office we had some follow up questions and she was quick to respond even though it was a Friday afternoon.
What's one piece of advice would you give a prospective patient of Adrienne Gentry at Carilion Clinic?
Go for it! Don’t be afraid to ask her questions.
Describe the protocols Adrienne Gentry used in your cycles at Carilion Clinic and their degree of success.
My partner and I were seen for a fertility consult. We expected to be cleared, as there were no known fertility issues other than us being a same-sex couple who would need assistance with creating a family. After some tests and chart review we found out that we could potentially be facing some fertility issues after all. Adrienne recommended an HSG, an ultrasound and some blood work before she would move forward with IUI.
Describe the costs associated with your care under Adrienne Gentry at Carilion Clinic.
~400 for initial consultation including ultrasound ~700 per IUI cycle including two ultrasounds, trigger shot and IUI
10
Doctor
Adrienne Gentry
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
Male Factor, Unexplained
8
My nurse who performed the actual IUI procedures for me [at Carilion Clinic] was very comforting, kind, and listened to all my questions and concerns...$165 for baseline and midline scan, $260 for IUI, about $90 for clomid and trigger shot, and about $820 for donor sperm...I initially had to wait 3 months before I could be seen for a consultation. All of the initial testing had to be handled at 2 other facilities which was annoying to coordinate.
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
Male Factor, Unexplained
8
Describe your experience with Carilion Clinic.
Due Dr. Evans-Hoeker being the only doctor at the time of my treatments I initially had to wait 3 months before I could be seen for a consultation. All of the initial testing had to be handled at 2 other facilities which was annoying to coordinate.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
She wasn’t cold but wasn’t warm and sympathetic either. She didn’t seem entirelt invested like I was.
Describe your experience with your nurse at Carilion Clinic. (Assigned nurse: Ashley Byrd)
My nurse who performed the actual IUI procedures for me was very comforting, kind, and listened to all my questions and concerns
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
She was thorough and professional but I didn’t feel assured or comforted when going through the whole process. I felt I was overlooked a little bit because she kept mentioning how young I am which made me feel like she wasn’t as invested as she would’ve been with her older patients.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
She is very knowledgeable but prepare yourself for the unexpected during the process.
Describe the protocols Emily Evans-Hoeker used in your cycles at Carilion Clinic and their degree of success.
3 separate IUI’s, 50 milligrams of Clomid and trigger shot with each attempt
Describe the costs associated with your care under Emily Evans-Hoeker at Carilion Clinic.
$165 for baseline and midline scan, $260 for IUI, about $90 for clomid and trigger shot, and about $820 for donor sperm. Insurance did not cover any of this.
7
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
The entire team at Carilion are very friendly and accommodating...They [nurses] are all good not had a bad experience ever...My transfer was done at UNC Fertility under Dr Evans-Hoeker and I paid 3283 for each embryo transfer and currently paying 45 dollars monthly for embryo preservation. 163 dollars each time I visit my doctor at Carilion clinic...They treat each patient with care and it’s an individualized approach. Just call in advance if you going to be late because I do out of respect. Arrive on time and all the doctors can see you with the same approach. Personally I wish this can be my primary care hospital but I can’t because I am a veteran and already have a primary care at the VA hospital
+ Read more
Age
31
Treated
2017
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Carilion Clinic.
They treat each patient with care and it’s an individualized approach. Just call in advance if you going to be late because I do out of respect. Arrive on time and all the doctors can see you with the same approach. Personally I wish this can be my primary care hospital but I can’t because I am a veteran and already have a primary care at the VA hospital
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
My doctor is the best ever so friendly, patient and listens to all my concerns
Describe your experience with the nursing staff.
They are all good not had a bad experience ever
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
My doctors strength is that she is very open and truthful she tells you as it is and very compassionate. For weaknesses, I don’t really have any weakness I can point out because my experience has been awesome. The entire team at Carilion are very friendly and accommodating
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
Be prepared to hear the truth because she will not lie to you
Describe the protocols Emily Evans-Hoeker used in your cycles at Carilion Clinic and their degree of success.
Lab works, blood works, birth control to calm my hormones, progesterone as well
Describe the costs associated with your care under Emily Evans-Hoeker at Carilion Clinic.
My transfer was done at UNC Fertility under Dr Evans-Hoeker and I paid 3283 for each embryo transfer and currently paying 45 dollars monthly for embryo preservation. 163 dollars each time I visit my doctor at Carilion clinic
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carilion Clinic.
Yes that only one can be transferred at a time. Multiple transfers is only when they have been 4 failed ET
10
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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This patient has provided documentation of treatment at this clinic.

10
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
Uterine Fibroids
10
This clinic [Carilion Clinic] was very welcoming and willing to help me through my infertility which was one of the hardest things I have dealt with emotionally and physically. This allowed me to have the chance to have a family. They are compassionate and were excited at my positive results.... She [Dr. Evans- Hoeker] was amazing throughout the surgery that I had to remove my fibroids and helped me track my early pregnancy
+ Read more
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 Fertility Medications
Diagnosis
Uterine Fibroids
10
Describe your experience with Carilion Clinic.
This clinic was very welcoming and willing to help me through my infertility which was one of the hardest things I have dealt with emotionally and physically. This allowed me to have the chance to have a family. They are compassionate and were excited at my positive results.
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
She was amazing throughout the surgery that I had to remove my fibroids and helped me track my early pregnancy to make sure I was where I needed to be before I was turned back over to my OBGyn. I have been absolutely thrilled with everything she has done to help me.
10
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
13 IUI
Diagnosis
Male Factor
10
All [the nurses at Carilion Clinic are] very upbeat and positive. Welcoming...Professional. Prompt. Organized. Wonderful success with Evans-Hoeker. 4 years of zero progression with Dr. Slackman. Clinic has improved tremendously. Give them another try with the new chief since Slackmans retirement...[Dr. Evans-Hoeker] references studies and research frequently but I found that very beneficial and helpful...Easy to talk with, always a smile on her face. Relatable. Open with her own infertility struggles. Realistic. Very well versed and knowledgeable. Thorough in all explanations. Clearly passionate about her field and science...Spoke to me as a woman, a mother...Wonderful success with Evans-Hoeker...
+ Read more
Age
34
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
13 IUI
Diagnosis
Male Factor
10
Describe your experience with Carilion Clinic.
Professional. Prompt. Organized. Wonderful success with Evans-Hoeker. 4 years of zero progression with Dr. Slackman. Clinic has improved tremendously. Give them another try with the new chief since Slackmans retirement.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Carilion Clinic?
Bedside manner and conversation. Spoke to me as a woman, a mother.
Describe your experience with your nurse at Carilion Clinic. (Assigned nurse: Ashley)
All very upbeat and positive. Welcoming.
How was your experience with Emily Evans-Hoeker at Carilion Clinic?
Easy to talk with, always a smile on her face. Relatable. Open with her own infertility struggles. Realistic. Very well versed and knowledgeable. Thorough in all explanations. Clearly passionate about her field and science.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Carilion Clinic?
She’s a doctor, references studies and research frequently but I found that very beneficial and helpful.
10
Doctor
Emily Evans-Hoeker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Carilion Clinic
Roanoke
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less