Rated 8.4
Strongly recommend: 29%Neutral: 64%Don't recommend: 7%8.4
29% strongly recommend
5 reviews
Operations
8.1
8.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.3
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.7
9.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
10
10
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Urbana
1818 E. Windsor Road
Urbana, IL 61801
(217) 255-9600

5 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 28
2 IUI
Unexplained
Other
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I feel that under Dr. Fay's care, they [Carle staff] get to know you & know what works best for you. ... When I first came to Dr. Fay, I met with my other doctor & then with her. She was very personable & laid everything out for us. She was willing to answer any questions that we had & she is always available for questions. She got to know my husband & I during that time.
I feel that this is a great clinic [Carle]. The staff is very friendly. It is a clean facility. I would recommend this place to anyone. They are willing to open up early & stay late. I think that I would tell a new patient that they are in great hands at this facility. ... I like that Teresa [nurse] can be straight forward though. If you ask her something & you want a direct answer, she is willing to do that. She is always in a good mood & she is very positive. I love that she is flexible.
How was your experience with Nancy Fay at Carle?
When I first came to Dr. Fay, I met with my other doctor & then with her. She was very personable & laid everything out for us. She was willing to answer any questions that we had & she is always available for questions. She got to know my husband & I during that time.
What's one piece of advice would you give a prospective patient of Nancy Fay at Carle?
Make sure that you are willing to be open & honest during this whole process.
During treatment, were you treated like a number or a human with Nancy Fay at Carle?
I feel that under Dr. Fay's care, they get to know you & know what works best for you. They are very personable & make you feel welcome during a tough time.
Describe the protocols Nancy Fay used in your cycles at Carle and their degree of success.
I first started out on Femara with a dosage of two 2.5 pills for 5 days. I also did the Ovidrel shot CD 13. This did the job that it needed to, but did not produce a pregnancy. Next cycle we did the same thing with Femara & Ovidrel, but added in IUI. I was growing good sized follicles, but no pregnancy. I am currently on my 3rd cycle of doing Femara, Ovidrel & IUI.
Describe your experience with your nurse at Carle. (Assigned nurse: Teresa Majers)
Teresa Majers is amazing. I feel so blessed to have her as my primary person. She is very open & willing to answer any questions. I like that Teresa can be straight forward though. If you ask her something & you want a direct answer, she is willing to do that. She is always in a good mood & she is very positive. I love that she is flexible. She is willing to come in at 6:45, just to get patients an early appointment time.
Describe your experience with Carle.
I feel that this is a great clinic. The staff is very friendly. It is a clean facility. I would recommend this place to anyone. They are willing to open up early & stay late. I think that I would tell a new patient that they are in great hands at this facility.
Describe the costs associated with your care under Nancy Fay at Carle.
With my insurance, the costs were rather low. I would say I spent around $100 - $200 per visit. That included sonogram & visit with the nurse/doctor.
10
Doctor
Nancy Fay
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Carle
Urbana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
8
Age 31 - 32
7 Fertility Medications
Anovulation
PCOS
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She really takes the time to listen and investigate. I came to her having felt dismissed by my regular ob/gyn but felt heard by Dr. Fay, who confirmed that my suspicions were warranted. I also appreciate that she’s willing to be as aggressive with treatment as you want her to be. I truly believe she wants us to have a baby as much as we do...I always feel like I know what to expect. Questions are always answered thoroughly. I feel like my unique situation is being looked at as opposed to being treated like a number. She listens and responds with compassion and knowledge at every visit.
I love the nurses at the clinic [Carle]. They’re always so kind and compassionate. It truly starts to feel like a family there after awhile. It always feels like they’re rooting for our success and grieving our failures right along with us...They are fairly busy as a small department in a large clinic so be prepared for a wait to get an initial consult. Costs can be high, but it really depends on your insurance coverage. Check with your insurance to know what to expect. The clinic does provide an estimate of charges, which is helpful in making decisions.
How was your experience with Nancy Fay at Carle?
I always feel like I know what to expect. Questions are always answered thoroughly. I feel like my unique situation is being looked at as opposed to being treated like a number. She listens and responds with compassion and knowledge at every visit.
What's one piece of advice would you give a prospective patient of Nancy Fay at Carle?
Come prepared with questions to make the absolute most of your visit. She will take the time to listen and answer. She’s so knowledgeable so I’d certainly take advantage of the ability to pick her brain.
During treatment, were you treated like a number or a human with Nancy Fay at Carle?
She really takes the time to listen and investigate. I came to her having felt dismissed by my regular ob/gyn but felt heard by Dr. Fay, who confirmed that my suspicions were warranted. I also appreciate that she’s willing to be as aggressive with treatment as you want her to be. I truly believe she wants us to have a baby as much as we do.
Describe the protocols Nancy Fay used in your cycles at Carle and their degree of success.
We tried a few cycles of letrozole to stimulate egg production and ovidrel to trigger ovulation. I believe letrozole was started at 5mg and was upped to 7.5 for a couple cycles. Egg production was fairly good. I was very tired on the 7.5mg dose though. After a few rounds of that, they added Follistim to further encourage egg production. I’ve only used Follistim for one cycle so I can’t be sure it’s the culprit, but I did have a horrible migraine the morning after my first dose. It did produce the best eggs we’ve had so far though. However, since that didn’t work and because of the side effects we were encouraged to try IUI next.
Describe your experience with the nursing staff at Carle.
I love the nurses at the clinic. They’re always so kind and compassionate. It truly starts to feel like a family there after awhile. It always feels like they’re rooting for our success and grieving our failures right along with us.
Describe your experience with Carle.
They are fairly busy as a small department in a large clinic so be prepared for a wait to get an initial consult. Costs can be high, but it really depends on your insurance coverage. Check with your insurance to know what to expect. The clinic does provide an estimate of charges, which is helpful in making decisions.
Describe Nancy Fay's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carle.
N/a
10
Doctor
Nancy Fay
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Carle
Urbana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
7
8
Age 37
Endometriosis
PCOS
Other
European
Income $100K - $199K
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Fay seems very busy and is hard to schedule with and there are a few instances where our appointment was changed the day before we were set to see her. But when we finally did meet, she is a great doctor and explained everything she was doing during the procedure and surgery. I just wish her availability was better...Don't be afraid to schedule with Dr. Fay's PA's or nurses if Dr. Fay isn't available...
Each person at Carle that I interacted with was pleasant. I had to come in to different areas and locations of the hospital for different things and the only bad experience was my bloodwork. The first lab I went to couldn't to all the draws so I ended up going to the main hospital...The nurses are extremely helpful each time I need to call with a question...Don't be afraid to schedule with Dr. Fay's PA's or nurses if Dr. Fay isn't available...
How was your experience with Nancy Fay at Carle?
Dr. Fay seems very busy and is hard to schedule with and there are a few instances where our appointment was changed the day before we were set to see her. But when we finally did meet, she is a great doctor and explained everything she was doing during the procedure and surgery. I just wish her availability was better.
What's one piece of advice would you give a prospective patient of Nancy Fay at Carle?
Don't be afraid to schedule with Dr. Fay's PA's or nurses if Dr. Fay isn't available.
During treatment, were you treated like a number or a human with Nancy Fay at Carle?
I can tell Dr. Fay is extremely busy. She's very hard to schedule with and we had appointment times canceled or switched due to her availability. As we know, each month is crucial, so it's a big let down each time something needs to get pushed to the next month.
Describe the protocols Nancy Fay used in your cycles at Carle and their degree of success.
I'm still at the early stage of treatments but I had a full range of blood work done, then a HSG, then surgery to remove irregular tissue in my uterus. Now that I'm healed, I'll start letrozole and have an ovulation shot in my next cycle.
Describe your experience with the nursing staff at Carle.
The nurses are extremely helpful each time I need to call with a question.
Describe your experience with Carle.
Each person at Carle that I interacted with was pleasant. I had to come in to different areas and locations of the hospital for different things and the only bad experience was my bloodwork. The first lab I went to couldn't to all the draws so I ended up going to the main hospital.
7
Doctor
Nancy Fay
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Carle
Urbana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
4
5
Age 29 - 30
2 Fertility Medications
Endometriosis
Male Factor
Tubal Blockage
Prefer not to answer
Income $200K - $499K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We were advised toward ivf due to a tube blockage. We tried a cycle with femera and a trigger shot [with Dr. Fay]. It was unsuccessful. We were told to lose weight and for my husband to quit smokingto increase out chances. We both ibhave followed advice but are seeking another doctor for ivf...I had a good experience with Nancy as a surgeon but as a infertility doctor I found her to be less than hopefull for our prognosis. I was always treated with respect although at times I hoped for more guidance where our treatment was concerned. I was told to lose weight as a catch all for solving infertility.It was kind of offensive.
They [nurses at Carle] always communicated well and showed compassion...I wish this clinic felt more personal. If you are just looking for a run of the mill ivf doc this is your place...We were advised toward ivf due to a tube blockage. We tried a cycle with femera and a trigger shot. It was unsuccessful. We were told to lose weight and for my husband to quit smokingto increase out chances. We both ibhave followed advice but are seeking another doctor for ivf.
How was your experience with Nancy Fay at Carle?
I had a good experience with Nancy as a surgeon but as a infertility doctor I found her to be less than hopefull for our prognosis. I was always treated with respect although at times I hoped for more guidance where our treatment was concerned. I was told to lose weight as a catch all for solving infertility.It was kind of offensive.
Describe the protocols Nancy Fay used in your cycles at Carle and their degree of success.
We were advised toward ivf due to a tube blockage. We tried a cycle with femera and a trigger shot. It was unsuccessful. We were told to lose weight and for my husband to quit smokingto increase out chances. We both ibhave followed advice but are seeking another doctor for ivf.
Describe your experience with the nursing staff at Carle.
They always communicated well and showed compassion.
Describe your experience with Carle.
I wish this clinic felt more personal. If you are just looking for a run of the mill ivf doc this is your place. If you want to feel like more the a walking dollar bill then I would find a different clinic. Carle is expensive.
Describe the costs associated with your care under Nancy Fay at Carle.
The most expensive thing was monitering costs and additional clinic fees for each doctor's visit.
Describe Nancy Fay's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carle.
I dont. This wasnt discussed.
4
Doctor
Nancy Fay
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Carle
Urbana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
10
10
Age 23
2 Fertility Medications
Anovulation
Endometriosis
PCOS
Immunological
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Fay] is a very sweet and caring doctor. Didn’t worry about weight at all. Made me feel at ease!...I really loved being a patient of Dr. Fay and recommend her to everyone. She ran lots of tests and found a lot of issues-proceeded with time ovulation with trigger cycle and then endometriosis surgery along with hysteroscopy and HSG...She used letrozle-Femera for timed cycle with ovidrel for trigger. PIO for luteal phase support.
[Carle is] Really expensive. 1,000+ each ultrasound and timed cycles were crazy. They didn’t offer much help or advice...Pricey clinic because it’s based out of Carle Hospital. Self pay options are unreasonable! I wish there was more of a discount available. If you have coverage then of course it would be good!! I wish they had informed me how to obtain insurance in IL...They [nurses] were nice and prompt! All answer messages on time & send in script the same day.
How was your experience with Nancy Fay at Carle?
I really loved being a patient of Dr. Fay and recommend her to everyone. She ran lots of tests and found a lot of issues-proceeded with time ovulation with trigger cycle and then endometriosis surgery along with hysteroscopy and HSG.
What's one piece of advice would you give a prospective patient of Nancy Fay at Carle?
Make an appointment early because it can be a while to get in!
During treatment, were you treated like a number or a human with Nancy Fay at Carle?
She is a very sweet and caring doctor. Didn’t worry about weight at all. Made me feel at ease!
Describe the protocols Nancy Fay used in your cycles at Carle and their degree of success.
She used letrozle-Femera for timed cycle with ovidrel for trigger. PIO for luteal phase support.
Describe your experience with the nursing staff at Carle.
They were nice and prompt! All answer messages on time & send in script the same day.
Describe your experience with Carle.
Pricey clinic because it’s based out of Carle Hospital. Self pay options are unreasonable! I wish there was more of a discount available. If you have coverage then of course it would be good!! I wish they had informed me how to obtain insurance in IL.
Describe the costs associated with your care under Nancy Fay at Carle.
Really expensive. 1,000+ each ultrasound and timed cycles were crazy. They didn’t offer much help or advice.
Describe Nancy Fay's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carle.
N/A
10
Doctor
Nancy Fay
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
Carle
Urbana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources