Carolinas Medical Center

4 doctors work here

Rated 8.4
Strongly recommend: 65%Neutral: 20%Don't recommend: 15%8.4
65% strongly recommend
47 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.6
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
675
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Charlotte
1025 Morehead Medical Drive
Charlotte, NC 28204
704-355-3149

7 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
3
NPS
3
Age 37 - 38
1 IVF
1 Embryo Freezing
Poor Egg Quality
Other
Income $100K - $199K
Marketer or PR
1st of 2 Docs
3 IVF With Other Docs
3 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I liked Dr. Matthews as a person and I felt like I connected with her as a woman. ... If I hadn't gone through this process with a different Dr years before and had a successful outcome (2.5 year old daughter) I may have felt differently about Dr. Matthews. ... Once the FET process started, things got a little less cohesive. The overall process was not explained well and I was left asking a lot of questions about medications and visits. Once the embryo transfer occurred, it went downhill. I don't blame Dr. Matthews for my resulting miscarriage but from the time of the transfer I felt like I was on my own. When i started spotting/bleeding at 6 weeks, i was told it was normal and not to worry (didn't happen with first pregnancy). I had to request additional bloodwork 2x. After beta that showed HCG dropped and miscarriage occurred, I was not given any information on what to expect next, how to heal/recover from miscarriage, and no follow-up care. I was no longer considered a patient and I felt like they didn't care that it happened. it felt negligent and I wasn't heard.
I liked that everything [at Carolinas Med Center] was in one place...bloodwork, ultrasound rooms, lab, surgery suite, etc. It was very convenient. I did not like the impersonal approach to the visits. I never saw the same b/w nurse and/or ultrasound tech each visit. It felt like a machine I was moving through. I did not like that the Dr's. did not conduct the ultrasounds during the STIM phase.
How was your experience with Michelle Matthews at Carolinas Medical Center?
I liked Dr. Matthews as a person and I felt like I connected with her as a woman. I was optimistic (we had to switch to clinics due to insurance coverage). If I hadn't gone through this process with a different Dr years before and had a successful outcome (2.5 year old daughter) I may have felt differently about Dr. Matthews. Up through the egg retrieval, I knew what to expect and it was very black and white. Once the FET process started, things got a little less cohesive. The overall process was not explained well and I was left asking a lot of questions about medications and visits. Once the embryo transfer occurred, it went downhill. I don't blame Dr. Matthews for my resulting miscarriage but from the time of the transfer I felt like I was on my own. When i started spotting/bleeding at 6 weeks, i was told it was normal and not to worry (didn't happen with first pregnancy). I had to request additional bloodwork 2x. After beta that showed HCG dropped and miscarriage occurred, I was not given any information on what to expect next, how to heal/recover from miscarriage, and no follow-up care. I was no longer considered a patient and I felt like they didn't care that it happened. it felt negligent and I wasn't heard.
What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?
Expect to be treated like a # and not to have any specific emotional or empathetic experience.
During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?
i felt Dr. Matthews generalized my treatment based on information I provided from previous Dr. I don't feel like she truly personalized my treatment and I felt like just a run of the mill patient. When I expressed concern regarding PIO injections I was told it's normal. When I expressed concern regarding spotting/bleeding that led to miscarriage, I was told it was normal. I felt like I wasn't heard or seen.
Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.
I don't remember exact strategy or dosage. I was basically put on the same plan I had been on at previous clinic. My AMH level was super low (.4) and i remember thinking the medication dosage didn't seem high.
Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Bob Wright)
Bob was very nice and helpful. He was easy to communicate with and ask questions. Sometimes I had to be the only to ask the questions vs Bob explaining up front. I liked him very much.
Describe your experience with Carolinas Medical Center.
I liked that everything was in one place...bloodwork, ultrasound rooms, lab, surgery suite, etc. It was very convenient. I did not like the impersonal approach to the visits. I never saw the same b/w nurse and/or ultrasound tech each visit. It felt like a machine I was moving through. I did not like that the Dr's. did not conduct the ultrasounds during the STIM phase.
Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.
We had insurance coverage but we still paid close to $6k out of pocket
Describe Michelle Matthews's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.
I only had 1 viable embryo to transfer
What specific things went wrong at Carolinas Medical Center?
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Carolinas Medical Center.
I had a very physical reaction to PIO from previous cycles and was switched to suppositories based on those reactions (at REACH). I explained the same situation to Dr. Matthews and she compromised by letting me do PIO every 3rd day with suppositories every day. Started out fine but the PIO injections left me unable to walk and when i expressed frustration (and even went to the clinic for direction on these injections) I was basically told to deal with it b/c if i stopped them the rate of miscarriage would go up. The injections left me debilitated in my working life and life as a parent to a toddler. It was affecting my mental health and I felt like i was not heard or seen when I expressed this frustration. When I started spotting/bleeding at 6 weeks pregnant, again i was told it was normal and to not worry unless i had paid. I had never had a miscarriage before and did not know what it would feel like. So when I went in for another HCG test and it showed levels were rising (even though I was still bleeding), i was told to relax and they couldn't do anything until 7 week ultrasound. I miscarried 2 days later.
3
Doctor
Michelle Matthews
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
3
Clinic
Carolinas Medical Center
Charlotte
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
4
NPS
0
Age 36
1 IUI
Anovulation
PCOS
Unexplained
European
Income $500K
Business Executive
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
The doctor [Dr. Charles Coddington] forgot some of what he told me, he didnt explain things super clearly, the initial visit was odd as he wasnt in the room...the doctor got frustrated with my questions, the doctor didnt validate my ultrasound for PCOS but took it as a given, the doctor doesnt check on me only the nurses do...While he was very compassionate in clear in the first appt, the follow through was tough and confusing. He seemed aggravated with my follow up questions and pushing on key areas. He has yet to check in on me. He put me on meds for high TSH but didnt explain it at all - risks, etc. I asked him what to be mindful of when my #s dropped significantly, he said he didnt know.
This clinic [Carolinas Medical Center] is a MESS. I am very sad I am stuck with them for a bit longer...they dont seem to care, they seem apathetic and run down. No organization, planning or detail-oriented thinking...She [nurse] literally said she didnt know my case many times. Other RNs responded on the portal with conflicting info. They contradicted themselves multiple times and didnt explain things...Nurses dont prep or know my chart - always have to "refresh" themselves or have no clue at all...Birth control to trigger a period, letrozole for ovulation with one try naturally and then letrozole with IUI.
How was your experience with Charles Coddington at Carolinas Medical Center?
While he was very compassionate in clear in the first appt, the follow through was tough and confusing. He seemed aggravated with my follow up questions and pushing on key areas. He has yet to check in on me. He put me on meds for high TSH but didnt explain it at all - risks, etc. I asked him what to be mindful of when my #s dropped significantly, he said he didnt know.
What's one piece of advice would you give a prospective patient of Charles Coddington at Carolinas Medical Center?
Document the plan and follow up/through.
During treatment, were you treated like a number or a human with Charles Coddington at Carolinas Medical Center?
The doctor forgot some of what he told me, he didnt explain things super clearly, the initial visit was odd as he wasnt in the room, the nurses said multiple times that they didnt know my case/info, the doctor got frustrated with my questions, the doctor didnt validate my ultrasound for PCOS but took it as a given, the doctor doesnt check on me only the nurses do
Describe the protocols Charles Coddington used in your cycles at Carolinas Medical Center and their degree of success.
Birth control to trigger a period, letrozole for ovulation with one try naturally and then letrozole with IUI.
Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Taylor Shae)
She literally said she didnt know my case many times. Other RNs responded on the portal with conflicting info. They contradicted themselves multiple times and didnt explain things.
Describe your experience with Carolinas Medical Center.
This clinic is a MESS. I am very sad I am stuck with them for a bit longer but I plan to leave to go to REACH. The Dr. was okay but the staff are just not there...they dont seem to care, they seem apathetic and run down. No organization, planning or detail-oriented thinking.
Describe the costs associated with your care under Charles Coddington at Carolinas Medical Center.
With insurance from my employer... $300 per visit with doctor, $380 per ultrasound, $580 per bloodwork, $250 for male IUI piece (waiting on bill for female IUI piece)
Describe Charles Coddington's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.
Not sure what this is
What specific things went wrong at Carolinas Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Carolinas Medical Center.
Original OB GYN wrote cryptic messages in portal (dictation) and then passed me off to a nurse who called me with all kinds of weird jargon (PCOS) and told me to see a fertility doc OB GYN and Fertility clinic both in Atrium but cant "see" each others notes or scans Get Ultrasounds by a tech and tells me it all looks good to get the opposite feedback from the doctor; at other instances they dont say anything Nurses dont prep or know my chart - always have to "refresh" themselves or have no clue at all Mixed messages/action items/plans given by doctor, nurses, etc. - very often conflicting, wrong info, mixed up dates High pricing - $380 per ultrasound, $580 per bloodwork (I pay some out of pocket, some is coinsurance) Calls in rx without any explanation (TSH high) Dont check my TSH levels in the next blood draw unless I ask
4
Doctor
Charles Coddington
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
Carolinas Medical Center
Charlotte
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
6
NPS
5
Age 42
2 IVF
2 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Matthews was kind and understanding of our concerns. She did not make us feel rushed during our consultations or follow-up appointments...She did tend to stay "inside the box" meaning she recommends pretty much the same stimulation protocol & doses for every patient...[she]is a strong proponent of a single embryo transfer as she feels the body isn't meant to handle multiple embryos/babies. It can put a lot of stress on the body/babies.
[staff of Carolinas Medical Center] You could communicate with them via their online portal which helped when I had questions...At the time I did my retrieval there was only 1 nurse for all 4 doctors. She was extremely overwhelmed (understandably so) and made some errors...We paid <$3,000 out-of-pocket. I believe out-of-pocket was around the $20K-$25K range (depending on medications & PGS testing).
How was your experience with Michelle Matthews at Carolinas Medical Center?
She was very kind. She did tend to stay "inside the box" meaning she recommends pretty much the same stimulation protocol & doses for every patient. It didn't seem tailored to each patient's needs. Also, she did not recommend taking any supplements (ie: CoQ10). Anything outside of the norm wasn't really welcomed (ie: Omnitrope). She also didn't explain that embryos could not be transferred if they came back as abnormal - I'm guessing she assumed we knew this, but it would have changed our decision to have the embryo genetically tested. We only had 1 embryo make it to day 6 and it came back as abnormal. Now we have an embryo that cannot be transferred. Had we known this we would not have done PGS testing. If we had a lot of embryos to test that would have been different, but with only one we would have taken the risk to transfer it given my age.
What's one piece of advice would you give a prospective patient of Michelle Matthews at Carolinas Medical Center?
Make sure you do your own research beforehand so that you can ask a lot of questions. For example, thought on supplements, what are the different protocols out there, any experimental drugs that have shown success, PGS testing pros & cons, etc. If you don't know about any of these topics you can't go back once you've already gone through the process and paid out a lot of money.
During treatment, were you treated like a number or a human with Michelle Matthews at Carolinas Medical Center?
Dr. Matthews was kind and understanding of our concerns. She did not make us feel rushed during our consultations or follow-up appointments.
Describe the protocols Michelle Matthews used in your cycles at Carolinas Medical Center and their degree of success.
She used a very basic protocol for me - prior to starting the stim cycle I primed with birth control pills. Once my stim cycle started I used microdose Lupron, Gonal-F, Menopur and then triggered with Ovidrel. I later learned this is the standard protocol for every patient and that the nurse types up and sends out the protocol. The first retrieval produced 4 eggs with 1 one abnormal embryo. The second retrieval produced 8 eggs with none resulting in embryos.
Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Jenny)
At the time I did my retrieval there was only 1 nurse for all 4 doctors. She was extremely overwhelmed (understandably so) and made some errors. She failed to submit items to insurance which resulted in a scramble to get insurance to cover my meds. It also did not result in confidence that I was given the correct information since she was handling so many patients at the same time. I don't think it was fair to patients to have one nurse handling everything and not assume errors would be made.
Describe your experience with Carolinas Medical Center.
Weaknesses - I don't think their lab is very strong. A good lab can make all the difference it embryos making it. It is also very assembly line - not a lot of personalization in the process. While the doctors are nice, you do feel like a "number" some of the time. You could tell they were concerned with their SART numbers and that impacted my experience. Strengths - they were convenient to my location which made getting to the appointments a lot easier. You could communicate with them via their online portal which helped when I had questions.
Describe the costs associated with your care under Michelle Matthews at Carolinas Medical Center.
One of the reasons we chose this clinic was because insurance covered a large chunk of the costs. We paid <$3,000 out-of-pocket. I believe out-of-pocket was around the $20K-$25K range (depending on medications & PGS testing).
Describe Michelle Matthews's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.
Dr. Matthews is a strong proponent of a single embryo transfer as she feels the body isn't meant to handle multiple embryos/babies. It can put a lot of stress on the body/babies.
What specific things went wrong at Carolinas Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Carolinas Medical Center.
The nurse was overwhelmed and waited until 2 days prior to me starting my stim medications to call it in to the pharmacy and did not send in the proper paperwork to my insurance. I had requested she do this several weeks before I was to start taking my medications and my request went unanswered. It was extremely stressful and I had to jump through a lot of hoops that weren't necessary had she submitted this info sooner. She also gave me no instructions on how to administer the various shots. All she did was send me a protocol and failed to mention the complexities of taking the shots. Example: you have to mix up the Menopur, using different needles to mix it and a different needle to administer it. The pharmacist was concerned when I told her they had not provided me with any instructions on it and was kind enough to show me how to do it. Without her I would have been lost.
6
Doctor
Michelle Matthews
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
Carolinas Medical Center
Charlotte
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
0
NPS
3
Age 35 - 36
9 IUI
Diminished Ovarian Reserve
European
Marketer or PR
1st of 2 Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I saw Dr. Usadi four times - twice at consults, once at an ultrasound (an exceptional situation where they did ultrasounds offsite for a day) and once passing in the hall (she clearly had no idea who I was)...Due to my high FSH, Dr. Usadi told me I was not a good candidate for IVF. I took that as a fact. 9 IUIs later (4 with expensive injections!) she clarified that I wasn't a candidate for IVF according to her practice's standards.
The Women's Institute [ at Carolinas Medical Center] is a great place for you if your case is simple and straight forward. If you have a more challenging situation (as I do with DOR), they will push you to donor eggs or other options without thinking outside the box...when the clinic was closed due to a fire, they bent over backwards to help ensure I could monitor that day (at a different part of the hospital) and ultimately do an IUI with another local clinic. I appreciated that, even though it didn't work. The nurses and techs keep that place moving, without a doubt.
How was your experience with Rebecca Usadi at Carolinas Medical Center?
She's smart and I do believe she knows her stuff. But she (or maybe it's her practice) is not innovative, not flexible and not willing to work with patients that don't fit inside the box of their standards. I wish I knew then what I know now about this process - I would have wasted far less valuable time working with a doctor that didn't believe in me.
What's one piece of advice would you give a prospective patient of Rebecca Usadi at Carolinas Medical Center?
Get alternate opinions! That's good advice regardless, though. Ask a lot of questions. Push and advocate for yourself.
During treatment, were you treated like a number or a human with Rebecca Usadi at Carolinas Medical Center?
Due to my high FSH, Dr. Usadi told me I was not a good candidate for IVF. I took that as a fact. 9 IUIs later (4 with expensive injections!) she clarified that I wasn't a candidate for IVF according to her practice's standards. They wouldn't take me on for IVF with my own eggs because the risk was too great it wouldn't be successful and would lower their statistics. I spoke with 15 other doctors after that for consults, sharing all of my medical records. Nearly all said they would not only take me for IVF but believed it would work. Further, those doctors also said they would have pivoted to IVF after no more than 4 failed IUIs. I endured months and months of treatment that would never work because she wasn't transparent enough and put the practice's statistics before me. I am working with a new doctor now (Dr. Jeanne O'Brien - Shady Grove) and she believes it will work. I've had two retrievals with multiple eggs, including a recent one resulting in two PGS-tested and approved embryos. I also had a total of 3 interactions with Dr. Usadi in the year I was working with that clinic. I have seen and spoken with Dr. O'Brien far more frequently in less time even though I am out of state.
Describe the protocols Rebecca Usadi used in your cycles at Carolinas Medical Center and their degree of success.
The first group (4 or 5) of IUIs were medicated by Clomid. The amount varied - too much caused my lining to thin and not enough didn't cause a strong response. She did optimize based on that. After those failed, we moved on to Gonal-F to produce more follicles and a better response. She didn't provide nearly enough information about it in advance, though, and we were shocked by the cost. Dosage of Gonal-F varied as well - often it was high one day, low the next. I've told other doctor's that protocol and it didn't make sense to them but what do I know.
Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Kathleen Bratschi)
The nursing staff at the Women's Institute was terrific and compassionate. They were also my only contact with the clinic 99% of the time. Kathleen did all of my IUIs and I saw Dr. Usadi four times - twice at consults, once at an ultrasound (an exceptional situation where they did ultrasounds offsite for a day) and once passing in the hall (she clearly had no idea who I was). I will also note that when the clinic was closed due to a fire, they bent over backwards to help ensure I could monitor that day (at a different part of the hospital) and ultimately do an IUI with another local clinic. I appreciated that, even though it didn't work. The nurses and techs keep that place moving, without a doubt.
Describe your experience with Carolinas Medical Center.
What started as a good experience turned sour within a year. The Women's Institute is a great place for you if your case is simple and straight forward. If you have a more challenging situation (as I do with DOR), they will push you to donor eggs or other options without thinking outside the box. They put their numbers first before patients. That's fine - they are running a business - but people should know there are other, better options out there, especially if you're willing to travel out of state. For several months, they were helpful in allowing me to do satellite monitoring at their facility. That was a big help because it was a place I was generally comfortable and familiar with the procedure. The cost was also lower than other clinics in the area ($50 a visit vs. $150 - plus the cost of tests). As of March 1, they are not allowing that anymore. I spoke with the head of the clinic and literally begged - after all, it was their choice not mine that I wasn't a patient of theirs anymore. They wouldn't budge even an inch. In the span of 11 months, I was turned away and disappointed twice by the same clinic. Needless to say, I am disappointed.
Describe the costs associated with your care under Rebecca Usadi at Carolinas Medical Center.
The costs were fine. My insurance covered a good chunk of the actual procedures.
What specific things went wrong at Carolinas Medical Center?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at Carolinas Medical Center.
On the clinical side, they are understaffed which causes delays. On the billing side they are a mess. That's not unique to them - all of the clinics I've worked with are like that. I've learned to be on top of my bills and insurance claims to ensure no mistakes are made.
0
Doctor
Rebecca Usadi
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
Carolinas Medical Center
Charlotte
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2016 - 2017, Unsuccessful
NPS
4
NPS
5
Age 33 - 34
2 IUI
Unexplained
European
Income $200K - $499K
Accountant
Doesn't Recommend
Doesn't Recommend
Unsuccessful
In the 10 months I have been a patient, I have only seen Dr. Usadi twice...The couple times we met, I enjoyed our interaction. My biggest complaint is how little I've interacted with her since my initial visits...I have a friend at the same clinic and she seems to be way better informed with the overall process than I am...I was told to inject ovidrel at the wrong time.
I was told to inject ovidrel at the wrong time [at Carolinas Medical Center]. Luckily I called back to confirm as instructions didn't seem right. I've had multiple instances where prescriptions weren't called in. I also called once because I started my period two weeks early and that concern was completely ignored until I called back again...Too many cooks in the kitchen leads to confusion and miscommunication. I've received incorrect instructions, questions/concerns I expressed weren't addressed
How was your experience with Rebecca Usadi at Carolinas Medical Center?
The couple times we met, I enjoyed our interaction. My biggest complaint is how little I've interacted with her since my initial visits. I have a friend at the same clinic and she seems to be way better informed with the overall process than I am.
What's one piece of advice would you give a prospective patient of Rebecca Usadi at Carolinas Medical Center?
Go to a couple clinics/doctors before making a decision.
During treatment, were you treated like a number or a human with Rebecca Usadi at Carolinas Medical Center?
In the 10 months I have been a patient, I have only seen Dr. Usadi twice. The nursing staff has given me inaccurate instructions at time (e.g., told me wrong time to do the injection) and whenever you call, you have to leave a message instead of talking to someone live.
Describe your experience with the nursing staff at Carolinas Medical Center.
Too many cooks in the kitchen leads to confusion and miscommunication. I've received incorrect instructions, questions/concerns I expressed weren't addressed and no one told me you could only do 3 rounds of chlomid in a row. Had I known this, I would have skipped a couple months, but was encouraged by the nursing team to continue with cycle and see how it played out in terms of timing (when I had told them I'd likely be out of town)
Describe your experience with Carolinas Medical Center.
I like the early morning appointment times so it doesn't interfere with work and they seem to usually be on time.
What specific things went wrong at Carolinas Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Carolinas Medical Center.
I was told to inject ovidrel at the wrong time. Luckily I called back to confirm as instructions didn't seem right. I've had multiple instances where prescriptions weren't called in. I also called once because I started my period two weeks early and that concern was completely ignored until I called back again.
4
Doctor
Rebecca Usadi
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
5
Clinic
Carolinas Medical Center
Charlotte
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
6
Age 31 - 32
6 IUI
PCOS
Recurrent Pregnancy Loss
European
Income $100K - $199K
Entrepreneur
2nd of 2 Docs
3 Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Usadi will only transfer one embryo...has great bedside manner. She is very compassionate and even called me a few days after my first miscarriage to check how I was doing...Although you don’t see Dr. Usadi at every visit, she always remembers you. She makes sure you fully understand everything going on and is happy to answer questions. Dr. Usadi is the only reason we keep going back. The staff is a different story.
It is impossible to get in touch with the [nursing] team [at Carolinas Medical Center]. And when they finally call you back, they aren’t prepared and you have to explain everything to them...$800 for IUI ~$18K IVF...My advice is to go directly through the finance counselors for everything involving insurance because the nursing staff is unreliable...They are not diligent in calling with lab results or scheduling appointments. I started birth control for IVF and was told to keep taking this until my insurance authorization went through.
How was your experience with Rebecca Usadi at Carolinas Medical Center?
Although you don’t see Dr. Usadi at every visit, she always remembers you. She makes sure you fully understand everything going on and is happy to answer questions. Dr. Usadi is the only reason we keep going back. The staff is a different story.
During treatment, were you treated like a number or a human with Rebecca Usadi at Carolinas Medical Center?
Dr. Usadi has great bedside manner. She is very compassionate and even called me a few days after my first miscarriage to check how I was doing.
Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Jenni)
It is impossible to get in touch with the team. And when they finally call you back, they aren’t prepared and you have to explain everything to them.
Describe your experience with Carolinas Medical Center.
They are not diligent in calling with lab results or scheduling appointments. I started birth control for IVF and was told to keep taking this until my insurance authorization went through. I was told this could take up to 15 days. 3 weeks later, I call - and they hadn’t even sent it to my insurance yet. My advice is to go directly through the finance counselors for everything involving insurance because the nursing staff is unreliable.
Describe the costs associated with your care under Rebecca Usadi at Carolinas Medical Center.
$800 for IUI ~$18K IVF
Describe Rebecca Usadi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Carolinas Medical Center.
Dr. Usadi will only transfer one embryo
What specific things went wrong at Carolinas Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
8
Doctor
Rebecca Usadi
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
6
Clinic
Carolinas Medical Center
Charlotte
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018, Unknown Success
NPS
5
NPS
5
Age 35
2 IUI
European
Income $100K - $199K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Usadi was very informative and kind. She took the time to explain all our options and what to expect. We only met with her during the consultation and haven’t seen her since which is disappointing....After the initial consultation I have had very little one on one time to ask questions or discuss what’s happening....The nurses [Carolinas Medical Center] don’t give you much opportunity to ask questions outside of what they are doing at the moment. They lost an appointment of mine but didn’t tell me about it until I asked why I had been waiting for over an hour.
Every visit [Carolinas Med Ctr] feels like I’m on an assembly line just following the motions they tell me to....The wait can be long, especially for lab work. They don’t always give you opportunities to ask questions after the initial consultation so make your own opportunity. They are good about leaving detailed instructions on your voicemail if you miss their call but hard to actually talk with the nurse on the phone.
How was your experience with Rebecca Usadi at Carolinas Medical Center?
Dr. Usadi was very informative and kind. She took the time to explain all our options and what to expect. We only met with her during the consultation and haven’t seen her since which is disappointing.
What's one piece of advice would you give a prospective patient of Rebecca Usadi at Carolinas Medical Center?
Ask questions!
During treatment, were you treated like a number or a human with Rebecca Usadi at Carolinas Medical Center?
After the initial consultation I have had very little one on one time to ask questions or discuss what’s happening.
Describe the protocols Rebecca Usadi used in your cycles at Carolinas Medical Center and their degree of success.
I took clomid with a trigger shot prior to IUI.
Describe your experience with your nurse at Carolinas Medical Center. (Assigned nurse: Kathleen)
Every visit feels like I’m on an assembly line just following the motions they tell me to.
Describe your experience with Carolinas Medical Center.
The wait can be long, especially for lab work. They don’t always give you opportunities to ask questions after the initial consultation so make your own opportunity. They are good about leaving detailed instructions on your voicemail if you miss their call but hard to actually talk with the nurse on the phone.
What specific things went wrong at Carolinas Medical Center?
  • Lost appointments
Describe the specific things that went wrong at Carolinas Medical Center.
After the initial consultation there hasn’t been much explaining of what is happening next without me having to ask. The nurses don’t give you much opportunity to ask questions outside of what they are doing at the moment. They lost an appointment of mine but didn’t tell me about it until I asked why I had been waiting for over an hour. Getting lab work takes a long time although it is at a different office so may not be anything they can control.
5
Doctor
Rebecca Usadi
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Carolinas Medical Center
Charlotte
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5