CCRM Colorado

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Denver
4600 Hale Parkway, Suite 490
Denver, CO 80220
(303) 355-2555
Lone Tree
10290 RidgeGate Circle
Lone Tree, CO 80124
(303) 788-8300
Louisville
80 Health Park Dr.
Louisville, CO 80027
(303) 665-0150
North VA
8010 Towers Crescent Drive
Vienna, VA 22182
866-803-2218
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On a scale from 0-10, how likely are you to recommend CCRM Colorado to a friend?
Strongly recommend: 72%Neutral: 12%Don't recommend: 16%8.6
182 assessments
  • 72% Strongly recommend (9-10)
  • 12% Neutral (7-8)
  • 16% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,462
Annual Cycles National Avg.
344
182 assessments
10
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
10
I think the nursing staff [at CCRM Colorado] is fantastic and one of their strengths. I also really enjoy how quickly they can get you in for appointments and how well they all communicate. The financial side of the business could use some work. They don’t really communicate well and it’s hard to get the data and numbers from them...I can’t say enough good things about my nurse. She was on top of it and I felt like she was truly invested in every procedure and outcome.
+ Read more
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
I think the nursing staff is fantastic and one of their strengths. I also really enjoy how quickly they can get you in for appointments and how well they all communicate. The financial side of the business could use some work. They don’t really communicate well and it’s hard to get the data and numbers from them.
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
I genuinely feel that Dr. Kondapalli cares about her patients and the outcomes. I know she even texted my nurse who was off work after my egg retrieval to tell her how well it went. She’s great!
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Angelica)
I can’t say enough good things about my nurse. She was on top of it and I felt like she was truly invested in every procedure and outcome.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
How was your experience with Laxmi Kondapalli at CCRM Colorado?
Dr. Kondapalli does a great job explaining and drawing everything out so you have something to leave with. I also appreciated that she would change my protocol whenever things did not go as expected and was constantly striving for improvement.
What's one piece of advice would you give a prospective patient of Laxmi Kondapalli at CCRM Colorado?
Continue to ask questions, I learned so much by asking the detailed questions and felt like I had more understanding and control over my treatment.
Describe the protocols Laxmi Kondapalli used in your cycles at CCRM Colorado and their degree of success.
I did three retrieval’s and every one was different. We started with 2 vials menopur and 225 gonalf. The second was 2 vials menopur, 300 gonalf, 2 tabs clomid, and HGH. The last retrieval we did 2 vials menopur and 150 gonalf (best results). We also did more aggressive priming each time starting with BCP, then luteal estrogen priming, and then extended estrogen priming.
Describe the costs associated with your care under Laxmi Kondapalli at CCRM Colorado.
The costs were presented up front however, it was difficult to understand what pieces could/would be covered with insurance and which weren’t.
Describe Laxmi Kondapalli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
She ultimately left it up to use which is what I preferred.
10
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 32
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
Chris [nurse at CCRM Colorado] was dedicated, energetic, knowledgeable, flexible, diligent, and a problem solver. Anytime I called, she would listen intently and immediately have a plan. After I "graduate" from the clinic, I always miss talking to her...the cost CCRM gave at the beginning of the cycle is exactly what I paid. There were no hidden costs associated with my cycle. They were upfront with the cost.
+ Read more
Age
28 - 32
Treated
2014 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
10
Describe your experience with CCRM Colorado.
The entire staff is absolutely impeccable. They are friendly, knowledgeable, and have high standards of communication between patients and staff. Their precise and diligent. When multiple appointments are scheduled, they run seamlessly with little wait time in between. I always leave impressed with their professionalism, yet engaging personalities.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
My entire family felt heard, valued, and understood. It was a medical experience we've seldom had elsewhere.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Chris)
Chris was dedicated, energetic, knowledgeable, flexible, diligent, and a problem solver. Anytime I called, she would listen intently and immediately have a plan. After I "graduate" from the clinic, I always miss talking to her.
How was your experience with Robert Gustofson at CCRM Colorado?
We trust Dr. G as we would an old friend. He clearly stated expectations and our course of action with compassion and clarity. He listened to our concerns and questions and delicately give an explanation. His positive attitude paired with his expertise were exactly what my family needed each visit. I couldn't recommend a better doctor. We have the utmost respect for Dr. G and had the most positive experience we could have with medical care under the supervision of Dr. G.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
You are fortunate to be in his care.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
My insurance did not cover any of the cost of my initial IVF treatment, or my second transfer. Therefore, the cost was high, I'd prefer not to state specifics, but the cost CCRM gave at the beginning of the cycle is exactly what I paid. There were no hidden costs associated with my cycle. They were upfront with the cost.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Based on my age and health, Dr. G was incredibly clear that we should only transfer 1 embryo. I will forever be grateful for his guidance specifically on that subject. Due to his diligence, my son was born healthy and with no complications, and I am currently pregnant and hoping for the same outcome.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
10
The clinic [CCRM] is gorgeous, very operationally efficient, and everyone communicates very well to each other. They have orientation that answers all questions, have several areas where specific things are done (lab vs ultrasound, etc) and each section tells the other when they are done so that what could have been a long visit turns out to be very short. Although it may seem like a baby-making factory, it is highly efficient and they know exactly what they are doing. They even have the "extras" like acupuncture and massage etc.
+ Read more
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
Yes
Race
Middle Eastern
Income
$500K
Occupation
Doctor
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
The clinic is gorgeous, very operationally efficient, and everyone communicates very well to each other. They have orientation that answers all questions, have several areas where specific things are done (lab vs ultrasound, etc) and each section tells the other when they are done so that what could have been a long visit turns out to be very short. Although it may seem like a baby-making factory, it is highly efficient and they know exactly what they are doing. They even have the "extras" like acupuncture and massage etc.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
There truly are no words to describe how appreciative we are of the Dr and his nurses/clinic for taking our case and trying everything without fear, and for it to end in success makes it even more special. They were so kind, reliable, and cared so genuinely throughout our process. Given my commute from CA, they were on it! My calendar was known weeks in advance and I only had to travel there 3 times, and they told me exactly what I needed to do via phone and email. Their honesty and positive attitude also went a long way with us.
Describe your experience with your nurse at CCRM Colorado.
AMAZING!!! They knew exactly what they were doing and ran that clinic more than the doctors did at times. They were reliable and very detail oriented.
How was your experience with Robert Gustofson at CCRM Colorado?
I actually referred a colleague to him and he was also great with her. He is honest, kind, and very aware of our specific struggles both emotionally and physically. He communicated exactly what I told him that I needed, and he was available if I ever needed him or his team. Very reliable.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
He is very positive, and honest - be prepared for that. He wants you to succeed as much as you do.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Given I had multiple miscarriages and he had files form 2 prior doctors, he wasnt afraid to go full court press and have me take acai supplements, growth hormone, testosterone, along with the other usual injections. The lab at CCRM is amazing and very thorough.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Insurance didnt pay for anything so all was out of pocket and costs similar to other fertility clinics
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He only allowed for us to transfer one to avoid twinning since that would cause a high risk pregnancy.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
10
CCRM has mostly strengths—their super structured, diligent practice delivers results in a reasonable timeline. Infertility is not fast, it is not cheap. I don't believe one can go in thinking it is. CCRM handles the process as perfectly as one can.... We spent around 24k for retrieval & transfer with with CCS. This included all labs and scans for both. Not included was meds which were around 6k. We spent another 10k on surgeries and in-office hysterscopies. Our full day of tests cost around 4-5k. Travel was additional.
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Graphic Designer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
10
Describe your experience with CCRM Colorado.
CCRM has mostly strengths—their super structured, diligent practice delivers results in a reasonable timeline. Infertility is not fast, it is not cheap. I don't believe one can go in thinking it is. CCRM handles the process as perfectly as one can.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
After 7 years of infertility, Dr. Gustofson used the perfect balance of science and humanity to treat us. He spent time to get to know my body and both my husband and I. He never gave up or doubted my body's ability to do this even though maybe I had. He restored my faith that this body is capable of miracles.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Nurse Sarah)
Nurse Sarah was thoughtful, diligent and the perfect match for my needs. She understand all that we had been through and was understanding when I needed a quick phone chat to run through details, again.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson brought the perfect balance of science and humanity. His bedside manner was just what a 7 year infertility patient whose lost hope in her body needs. He has a genuine love of life, people and a passion for what he does. His approach (as well as CCRM's) is super structured, extremely diligent which allows him to move through patient challenges and resolve them in an appropriate timeline. Within 1 day, we had all the answers we needed to correct our 7 year battle. Dr. Gustofson built a strategic plan that day and for 13 months we followed it diligently. We are currently 11 weeks pregnant. Our success is directly related to his knowledge, diligence and surgical skillset.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Trust him, no matter how much your hope has diminished. There is a reason he requires all the tests he does—they provide him immense knowledge and give him all the tools he needs to make the most educated plan for you. No matter what has happened in your past, trust that he will lead you down the right one.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
When we met with Dr. Gustofson in May of 2017, he diagnosed us with a uterine infection (endometritis), a polyp and a septum (one that was supposidly removed 3 previous times). He created a plan that included—a 2 month treatment to remove inflammation and the infection, then a hysterscopy with septum resection, a follow-up in office hysterscopy to confirm the septum, infection and scar tissue were no longer, a mock cycle to test my responsiveness, a uterine biopsy (Beta 3 Integrins Test), another follow-up in office hysterscopy, a retrieval (midluteal oral estrogen priming antagonist protocol), another follow-up in office hysterscopy with endo scratch and FET (Blast, BCPs/Lupron/Suppository/P4 in Oil QOD. All procedures were smooth. The most important step we believe was the constant checking of my uterus to confirm what had been done to it, was in fact done and showing the intended results. As a patient who has a thin lining due to multiple D&Cs, this step was essential. I was told previously that I had Asherman's—Dr. Gustofson never mentioned he. He in fact, never was intimidated by my uterus. Baby step, by baby step, he treated it and scrubbed my uterus till it was in the most perfect state. We tested meds till we found the right ones. In fact, we almost did not transfer because there was fluid in my uterus (which had happened in the past) HOWEVER we did because he believed in it. He said the fluid was mucosa and would go away, if not, they'd suction. Well, transfer day is was gone. He was right, AGAIN and we are currently 11 weeks pregnant.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
We spent around 24k for retrieval & transfer with with CCS. This included all labs and scans for both. Not included was meds which were around 6k. We spent another 10k on surgeries and in-office hysterscopies. Our full day of tests cost around 4-5k. Travel was additional.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We transferred 1 very high quality embryo and it worked. Due to thin lining, we felt 1 was best.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Other
10
The strengths are their success rates, and the staff. Everyone from the receptionist, to the nurses, to the ultrasound techs, to our doctor, was amazing. ...My one issue with CCRM was the billing department. They are REALLY BAD - we were all self pay, which makes things easy on their end without having to haggle with insurance. Despite that, there were a number of mistakes and issues, including charging us an extra $4k after a transfer for line items they forgot to charge us for.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Other
10
Describe your experience with CCRM Colorado.
The strengths are their success rates, and the staff. Everyone from the receptionist, to the nurses, to the ultrasound techs, to our doctor, was amazing. I will say that absolutely get treated at the Lousiville office if you can - they definitely have a better nursing staff and a more friendly vibe than the Lone Tree office (you go there on weekends regardless). My one issue with CCRM was the billing department. They are REALLY BAD - we were all self pay, which makes things easy on their end without having to haggle with insurance. Despite that, there were a number of mistakes and issues, including charging us an extra $4k after a transfer for line items they forgot to charge us for. I have heard they have hired someone new to hopefully improve things, so just know that the billing side will be tough. The quality of the care far outweighs the frustrations with the billing however!
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
I always felt like a person, not a number with Dr. G, despite CCRM being a big clinic. He always had plenty of time to answer our questions, no matter how small or dumb they may have seemed, and also understood the emotional turmoil we were going through. He also treated us as a couple which made my husband and I feel more like a united front in our goal to start a family.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Started with Melissa, transfered to Carolyn after she left)
I started off with a wonderful nurse named Melissa. Right after my first IVF FET transfered failed, she left very abruptly which felt like such a kick in the gut when I was down. Despite that, CCRM seamlessly helped me transition to Carolyn, who was equally as wonderful. She has been a fertility nurse for years and you could tell she knew exactly what she was doing. She was very willing to answer all my endless questions and always got back to me really quickly.
What specific things went wrong at CCRM Colorado?
  • Lost or damaged samples
How was your experience with Robert Gustofson at CCRM Colorado?
I can't recommend Dr. G highly enough. I felt like he was 100% committed to getting and keeping me pregnant from the day we first met with him. He has a wonderful sense of humor and great bedside manner, both of which I knew I needed for this journey. That said, he always explains everything with solid data behind it, and really clearly described every step along the way so that we had a full understand of the treatment, risks, success rates etc. I also appreciated that he was honest with the success rates and only addressed live birth rates, since getting pregnant and having a miscarriage accomplishes nothing but heartbreak. We went through a very difficult period after the egg retrieval where my lining simply wouldn't get thick enough to transfer an embryo, despite every trick in the book. Dr. G never lost faith, and did an unusual protocol for me that they hardly ever do, but he was confident it would work in my situation. It did, and I'm now pregnant! I can't recommend him highly enough if you are just starting out, or have almost given up at other clinics. It is so important to have complete trust in the RE steering the ship for you.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Ask as many questions as you need to feel like you understand your treatment, success rates etc. He is incredibly patient and understanding. He and his wife went through fertility treatment, so I think he understands the anxieties more than most doctors. Another tip? If you're at a crossroads in your treatment, ask him what he would do in your situation if it was him/his wife. He'll give you the real honest answer which can sometimes be different than the doctor answer, and can be a valuable data point to help make your decision.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
3 IUI's with increasing amounts of femera - all negative IVF with gonal-f, menapur, cetratide No trigger due to possible OHSS - I really appreciated this last minute change Fertilized with ICSI due to MFI Freeze all cycle so we could do CCS testing - 14 day 5 embryos After testing, 13 were normal (he advised against the testing due to my age of 31, we did it for piece of mind) 1st transfer attempt with estrogen priming - cancelled due to thin lining 2nd transfer attempt with increased estrogen, estrogen shots and viagra - proceed with 6.4mm very boarderline lining. Very tough call for both of us. Transferred 1 embryo and test was negative. 3rd transfer attempt - He said he was bringing out the "big guns" with completely different protocol called a Stim FET. I was on gonal-f and cetratide to stimulate my lining with my own estrogen, since my lining got to 8 during my egg retrieval cycle. He also had me do viagra again, and do the Antihistamine protocol of pregnisone, claritin and pepcid in case my immune system was rejecting the embryo. This doozy of meds got me to a 7.2mm lining, and we transferred two embryos. His recommendation was still to do one, but he was willing to do 2 at our request since the lining protocol was so tough for me, and we were ok with the prospect of twins. That cycle worked and I'm now 12 weeks with B/G twins!
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
All in start to finish, we spent about $65k.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He very strongly pushes for eSET for the first transfer if your prognosis is good. The general rule at CCRM is two single transfers with CCS embryos, then doing a double transfer if both fail. In our case we were so wrecked after the first failure, and the drugs I had to take for each transfer attempt were essentially all the IVF stim meds (with the associated cost as well) that he didn't have a problem with our request to transfer 2 embryos on our second try. For reference, all our transfers were with CCS tested embryos. He was honest about the risks of multiples and the goal for one healthy baby. He's not interested in you "trying" for twins, and he's absolutely right. But, if you get to the point where its just not happening, he's absolutely willing to adjust course and put in more than 1.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Treatment
3 Egg Freezing, 3 Embryo Freezing, Donor Eggs, Donor Sperm
Diagnosis
Other
9
The strength is the empathy and compassion that the majority of the staff [CCRM Colorado] have for their patients. Regardless of who I interacted with during my many visits over a year and a half, the staff were great. As challenging and emotional as this process can be, it's nice to have caring staff to work with. I also feel their counseling staff were amazing.... $60,000 for embryo banking plan (3 cycles) plus one FET
+ Read more
Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Egg Freezing, 3 Embryo Freezing, Donor Eggs, Donor Sperm
Diagnosis
Other
9
Describe your experience with CCRM Colorado.
The strength is the empathy and compassion that the majority of the staff have for their patients. Regardless of who I interacted with during my many visits over a year and a half, the staff were great. As challenging and emotional as this process can be, it's nice to have caring staff to work with. I also feel their counseling staff were amazing.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G is a warm and caring individual and always made me feel like a human. It was his personality and affect that would help to soften the blow of bad news.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Monica)
From the start, Monica was very helpful and a great support through my 4 cycles. She was very caring and understanding and great about answering my many questions. All was excellent with Monica until my embryos were sent for PGS testing. There was a snafu and lack of communication that most likely began with Monica. It was not resolved until I pushed and pushed. It caused many days of heartache and unnecessary stress.
What specific things went wrong at CCRM Colorado?
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Robert Gustofson at CCRM Colorado?
I would highly recommend Dr. G. He was honest about the odds, but still could be very personable and warm. I never felt rushed and could always ask as many questions as I needed to feel comfortable. He was also very available via the clinic's portal and answered emails within 1 business day. There were also a few occasions when he called me to discuss my situation. I appreciated the personal touches. I would have no concerns about recommending him to anyone.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Always ask questions. He will share all of his knowledge and expertise.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Being over 40 years old with no other challenges, he tried a typical protocol for retrieval. When I'd ovulated prior to retrieval, he switched up the protocol and monitored more closely to prevent premature ovulation. That second cycle didn't produce the desired amount of eggs. He'd then recommended embryo banking. The next two cycles were more successful given the changes he'd made to encourage more eggs. Unfortunately PGS testing revealed that age contributed negatively and all tested embryos were abnormal.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
$60,000 for embryo banking plan (3 cycles) plus one FET
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I appreciated that Dr. G was able to regroup after each cycle to come up with a game plan that worked for me.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
5
CCRM is a gigantic practice. People come from all over the country to visit it... I'm glad we left as we were able to find a great practice that is a bit smaller and more personal...CCRM was not the right fit for us. It's the most expensive option and there are just so many patients that you can feel lost in the shuffle...Once you select a doctor at CCRM, you cannot change...I really loved how I was always able to talk with a nurse when I called, even if mine was unavailable. The nurses were all very kind and helpful. It was clear they could look up my case and talk through it on the phone which was very helpful. I was able to email or call.
+ Read more
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
5
Describe your experience with CCRM Colorado.
CCRM is a gigantic practice. People come from all over the country to visit it. However, there are other great practices in Colorado that people from all over the country also come to. They are an IVF machine and have great success rates. I'm glad we left as we were able to find a great practice that is a bit smaller and more personal.
During treatment, were you treated like a number or a human with Sara Barton at CCRM Colorado?
Dr. Barton is overall kind and direct. She seemed to remember me and my case fine. She expressed her condolences for our difficult year of recurrent early miscarriages.
Describe your experience with the nursing staff.
I really loved how I was always able to talk with a nurse when I called, even if mine was unavailable. The nurses were all very kind and helpful. It was clear they could look up my case and talk through it on the phone which was very helpful. I was able to email or call.
What specific things went wrong at CCRM Colorado?
  • Provided conflicting information
How was your experience with Sara Barton at CCRM Colorado?
Dr. Barton is a very smart doctor. She was not the right doctor for us as we do not want information shared in an overly blunt manner. Infertility is hard enough. We left multiple appointments confused and feeling very hopeless. As a couple in our late 20s with unexplained infertility, there should be a lot of room for hope and varying options of treatment.
What's one piece of advice would you give a prospective patient of Sara Barton at CCRM Colorado?
I wish I would have looked up more reviews before having Dr. Barton as my doctor. Once you select a doctor at CCRM, you cannot change. As other reviews state, Dr. Barton is incredibly direct. I selected a female doctor as I felt they would be able to relate more but I was left wishing for more bedside manner. Some patients may view her directness as an asset and prefer it but it was not the right fit for us.
Describe the protocols Sara Barton used in your cycles at CCRM Colorado and their degree of success.
Dr. Barton did a full workup of tests. I was put on Progesterone Supplements following positive OPK.
Describe the costs associated with your care under Sara Barton at CCRM Colorado.
Our general testing was about $1500 in blood work. Each ultrasound was $300. My first visit with Dr. Barton was $250 and my re-group was included in our package.
1
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
Clinic itself [CCRM] is great. Answers every question in a timely manner. Is flexible with scheduling. Everyone is respectful. Their business office is difficult to work with. Impossible to contact over the phone. Leave messages and nobody calls back. When you use the patient portal to email them, it takes days to hear back. This makes it hard because finances are a huge part of this process and this can become very stressful, especially when you are already dealing with stress from treatments.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
Describe your experience with CCRM Colorado.
Clinic itself is great. Answers every question in a timely manner. Is flexible with scheduling. Everyone is respectful. Their business office is difficult to work with. Impossible to contact over the phone. Leave messages and nobody calls back. When you use the patient portal to email them, it takes days to hear back. This makes it hard because finances are a huge part of this process and this can become very stressful, especially when you are already dealing with stress from treatments.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
He is great in every way. Explains things in a simple way. Great, funny, professional personality. Answers every question. I never felt like "just a number"
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Melissa)
We were assigned to Melissa, who was the best nurse we could have asked for with this process. Unfortunately she quit after our third IUI.
What specific things went wrong at CCRM Colorado?
  • Failed to convey critical information
How was your experience with Robert Gustofson at CCRM Colorado?
Couldn't ask for a better provider for our journey. He is great in every way. I have no complaints about him as a provider. He is compassionate about what he does and wants to best possible outcome for his patients. Eases my anxiety about this journey and focuses on my needs for treatment.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
IUI x 3 with letrozole - 5 days at 5 mg. Injection of pregnyl or novarel for trigger. Several ultrasounds throughout. Follow up as needed depending on test results. 1-2 mature follicles for each round. Negative pregnancy tests x 3 but I responded well to the medications and changes he made along the way based on test results.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Our costs were affordable as my insurance covers 50% IUI, labs, other tests. It does not cover IVF so we won't be able to afford that.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
NA
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 27
Treated
2016 - 2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
In a way I feel like a number because there are literally so many patients at the clinic.... CCRM is a well-oiled machine.... The staff are all amazing and kind. Everything is always on time, I’ve never waited for an appointment from an ultrasound to a blood draw. The only weakness is cost.... there were a lot of blood tests and other tests my husband and I had to do before were even able to start a treatment. It was hard to shell out a lot of money before we could move forward
+ Read more
Age
25 - 27
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with CCRM Colorado.
CCRM is a well-oiled machine. It’s one of the top clinics in the US and it is easy to see why. The staff are all amazing and kind. Everything is always on time, I’ve never waited for an appointment from an ultrasound to a blood draw. The only weakness is cost. It is expensive. But in this business, everything is expensive. One thing that was different from my other doctor was there were a lot of blood tests and other tests my husband and I had to do before were even able to start a treatment. It was hard to shell out a lot of money before we could move forward but I understand it’s best to have the full picture about each patient before you start stabbing into the dark with treatments.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
In a way I feel like a number because there are literally so many patients at the clinic. However, when we met with Dr. Surrey for the first time, he took the time to get to know us and our circumstances. He did a great job at explaining our problems and identifying the solution. He didn’t sugar coat the truth, but he was very optimistic. It was about a year between appointments for us and it felt like we picked up right where we left off which really impressed me.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Taylor)
Taylor is great. I’m alwYs happiest when I get to see or talk to her. Kind, organized, and personable, she helps this confusing world of follicles, medications, and procedures less daunting. I’m grateful for her advocating for me in my behalf.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
How was your experience with Eric Surrey at CCRM Colorado?
The only thing I wish was different is more contact with Dr. Surrey. Right now we are only doing IUI, which I feel in a sense makes us less of a priority. However, when I have questions or concerns and I convey them to his nurse, she always communicates his responses within 24 hours. Since I’m not the only infertile person, I understand his time is limited and I have never felt like he doesn’t care about me as his patient, even if I am just doing IUI right now. Our first meeting, he was so personable and kind. He learned my husband and I were both students and he gave us a discount on our services. He didn’t have to do that, but he was kind enough to offer that help for us. I feel like that really speaks to his character.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Don’t be frustrated when you don’t see him every appointment.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
Dr. Surrey started us out on Letrazole because he said it was a better medication than clomid. He provided the research to back up his choice and felt very confident it would work for us. Day 2-5, ultrasound and blood draw to make sure we are good to go ahead with the meds. Day 5-9 letrazole. Day 12 ultrasound for follicle check. Depending on size and number of follicles, there may be a follow up ultrasound. Trigger shot of ovidrel exactly 12 hrs before IUI. My body didn’t respond as well the 2nd and 3rd time so we weren’t able to proceed with the actual IUI.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
$350 for primary consult $150 for doctor follow up meeting $200 per ultra sound $100 for hcg blood test HSG $500 $150 for sperm analysis $185 per sperm wash (x2 if freezing sperm for use) I can’t remeber how much the actual IUI is but I think they estimate around $3000 with meds and ultrasounds/blood work and the procedure.
9
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS
10
The office [CCRM Colorado] is very polite, professional, and respectful. The only issues I had was when I had to talk to someone after hours. The on call person doesn’t know you or you’re background info very well so they’re not very helpful. They just do the best they can.... The egg retrevial, monitoring, and transfer were one payment of about 25,000. The second transfer was 6,500.... Testing and bloodwork was covered under insurance. We only had to pay 5%of those costs.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with CCRM Colorado.
The office is very polite, professional, and respectful. The only issues I had was when I had to talk to someone after hours. The on call person doesn’t know you or you’re background info very well so they’re not very helpful. They just do the best they can.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustofson is a very kind man who treated me and my husband like real people that he cares about.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Carolyn )
She is very thorough and if she isn’t sure on anything she asks the doctor and gets right back to me.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr Gustofson was very thorough and knowledgeable. You can tell he loves what he does and understands how emotionally draining the process is. We always felt comfortable and in good hands. We had 2 transfers that ended in miscarriage. As heartbreaking as that was, we never felt like Dr Gustofson was to blame. We’ve had several Doctors that we felt it was more about the money to them and we were just a number. We have never felt that way with him. He came highly recommended to me and I would recommend him to anyone looking for a fertility specialist.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
If you’re ready to make the IVF jump, you can fully trust Dr Gustofson and his team. It’s a scary journey and you should feel confident in your Dr. You will find that with him.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I had a blood test that came back elevated in a certain area which meant my blood was too thick. So after each transfer I took daily injections of Lovenox to thin it out and prevent blood clots. With the 2nd transfer they did an antihistamine protocol which included a steroid, allergy med, and heartburn med. It is a protocol they follow if the first transfer was unsuccessful. After both miscarriages they had me come in for bloodwork and an ultrasound to make sure everything had passed and my hormone levels were returning to normal. With the first miscarriage Dr Gustofson said he thought it was a fluke and the embryo had a cardio or neurological problem. But after the second miscarriage he said he thinks there is something else besides the PCOS going on with my body and they need to do more testing. He doesn’t want to keep doing transfers when obviously something is wrong.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Testing and bloodwork was covered under insurance. We only had to pay 5%of those costs. Each medication varied expense wise. Some were under $50 and others were a couple hundred dollars. In total they probably cost about $800. The egg retrevial, monitoring, and transfer were one payment of about 25,000. The second transfer was 6,500.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
9
For the IVF egg retrieval with CCS testing [at CCRM], I believe we spent just under $40,000...I do think that the CCRM doctors are great. However, the CCRM nursing staff are overworked and the business office is awful. Everytime I have to deal with the nurses or the business office I wonder why I put myself through this added stress just to see Dr. Surrey.
+ Read more
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
Yes
Race
Other
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
9
Describe your experience with CCRM Colorado.
I do think that the CCRM doctors are great. However, the CCRM nursing staff are overworked and the business office is awful. Everytime I have to deal with the nurses or the business office I wonder why I put myself through this added stress just to see Dr. Surrey.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
I felt that Dr. Surrey knew who my husband and I were. However, I felt like a number with the CCRM business office and nursing staff. It was very difficult to communicate with the nurses and business office to where it made me think about leaving CCRM all together.
Describe your experience with the nursing staff.
When you need to contact the nursing staff you call the CCRM main number and you leave a message with the nursing staff. Your assigned nurse is suppose to contact you, but you can also have anyone in the nursing staff return your call. It usually took about 5 hours to get a call back. One time I left two messages on a Friday, never got a call back. My call wasn't returned until Tuesday morning.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey did show compassion and I do feel like he wanted us to have a family. I wish that he did look more into my husband's sperm issues and did more tests for him. After our egg retrieval he recommended more tests for my husband which we asked before we even did our egg retrieval and he said it wasn't necessary.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Before meeting with Dr. Surrey, prepare all the questions that you have. Our meetings with him were less than 10 mins (both in person and on the phone).
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I did the CCRM vitamin cocktail and Acai for 3 months prior to my egg retrieval. I did the antagonist protocol and used menopur and gonal-f, and Lupron for a trigger. I did stems for 9 days. My follicle count was 21 and we retrieved 14 eggs, 5 to blast and 2 were ccs tested normal.
Describe your experience with your monitoring appointments at CCRM Colorado.
They had monitoring times where you could go in for blood work.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
For the IVF egg retrieval with CCS testing, I believe we spent just under $40,000.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I did not do a FET.
9
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Becca [a nurse at CCRM] has been my saving grace. She is always on top of things, very organized, kind, knowledgeable and most importantly ACCESSABLE. You can almost always reach a nurse at CCRM very quickly.... They are professional and they know what they are doing. You get what you pay for and it's top notch service and care. Be nice to your nurse and it will set you up for great success! The business office can be a little slow but I think they are just very busy.
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM is the best. They are professional and they know what they are doing. You get what you pay for and it's top notch service and care. Be nice to your nurse and it will set you up for great success! The business office can be a little slow but I think they are just very busy.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Dr. Surrey has always been kind while still being scientific and calculated. He never rushed me while we were talking in person or on the phone. He is a numbers and percentage type doctor while having a great bedside manner.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Becca Cain)
Becca has been my saving grace. She is always on top of things, very organized, kind, knowledgeable and most importantly ACCESSABLE. You can almost always reach a nurse at CCRM very quickly.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey is very honest and detail oriented focusing on percentage rates and numbers. What sets him apart to me is that he is so kind and treats me like a human who longs to be a mother. He gets that! And I truly feel like he's on my team rooting for me, trying to help me make the best decisions to get me that baby. He has a super funny personality that you don't ever really see in most doctors. I appreciate his humor and it makes this process a little more fun and light. I don't have my baby yet but I know he's doing everything he can to help me...and he cares.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Appreciate his humor and time. Take your time with him, he gives you his undivided attention. Try to think of any questions you have and write them down so you don't get sidetracked and forget.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
With retrieval #1, I started with estrace morning and night for 7 days. Then I started 2 vials of menopur each morning along with 20 units of Lupron morning and night, and 300 units of gonal-f and dexamethasone at night. Dr. Surrey added in 2 vials of menopur at night and upping my gonal-f to 450 units for the last 6 days of stims to try to help move things along. I stimmed for 15 days and got pretty sick which Dr. Surrey thinks it was from the Lupron. Retrieval #2 went a little more smooth as he left the Lupron out and see if that would help keep the headaches down, and it did! I took 2 vails of menopur in the morning, 5 days of 35mg of omnitrope at night, and then 450 units of gonal-f, 100mg of clomid and .5mg of dexamethasone at night. Cetrotide was added in for the last 4 days of stims and my total days of stim meds was 14 days where I then took 3 trigger shots of 10,000 units of pregnyl and 2 shots from the leuprolide acetate trigger kit. Retrieval #3 was the same protocol as #2.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Physician cost $19,694; lab fees $30,166; anesthesia $2,850, facility fees $10,842; approximate medication costs $32,400; FET $5,445.00
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I have a slightly T shaped uterus so Dr. Surrey recommended only one embryo transfer at a time. He said he would complete 2 of I really wanted to but it would decrease my successful delivery by 22%.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Overall, I have felt that the staff [CCRM] has cared about me and my success. The nurses (who you mainly deal with) have been sympathetic and available. I feel they understand my disappointment and frustrations.... I was scheduled for my IUI on a specific date and time.... When I got to the clinic for my scheduled IUI, I was told my appointment wasn't until the following week, which was totally wrong.... I don't know if that two hours made a difference in my results (of course they claimed it wouldn't) but I was very upset and concerned.
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Describe your experience with CCRM Colorado.
CCRM has a good reputation as far as the "experts" in the field - however, it feels a little like a bottomless money pit. I also had a mix-up with the scheduler which almost ruined my entire IUI cycle - I was disappointed that nobody followed up with me after the mix-up to apologize.
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
Overall, I have felt that the staff has cared about me and my success. The nurses (who you mainly deal with) have been sympathetic and available. I feel they understand my disappointment and frustrations.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Gracie)
I've been pleased and impressed with the nurses.
What specific things went wrong at CCRM Colorado?
  • Lost appointments
How was your experience with Laxmi Kondapalli at CCRM Colorado?
My experience so far has been positive with Dr. K but I'd prefer more communication with her (rather than just the nurses and other staff). She takes time to explain options and the situation and doesn't make me feel rushed or that I'm asking too many questions.
What's one piece of advice would you give a prospective patient of Laxmi Kondapalli at CCRM Colorado?
Don't be afraid to advocate for yourself and push if you need or want more information or guidance.
Describe the protocols Laxmi Kondapalli used in your cycles at CCRM Colorado and their degree of success.
I've attempted 3 IUI's. The first IUI I was on the max amount of Clomid (150 mg) and I hated it! The clomid really messed with my head and I was extremely emotional and irrational. I developed one follicle and a negative pregnancy test. The second IUI I was on the max Clomid again (which I was terrified of, but didn't have a bad experience this time) but my follicles weren't growing, so she added injectable Menopur. I seemed to have the opposite affect from the Menopur and my follicles didn't respond at all, so she removed me from the Menopur and had me do another round of Clomid (150mg) - that seemed to do it and I ended up with three follicles, but I had another negative pregnancy test. This last IUI attempt, I did the max Clomid (150mg) and wasn't responding at all, so she added the menopur again. After another week, my follicles were very small and it didn't look like my body was responding to the meds at all. We decided to cancel the round. I am going to attempt an unmedicated round, since the meds don't seem to be working anymore and if that doesn't work, I will move onto donor egg/embryo.
Describe the costs associated with your care under Laxmi Kondapalli at CCRM Colorado.
$200 for every ultrasound visit, approx. $150 for the IUI procedure. Clomid is pretty cheap (about $25-$30) and the menopur was approx. $800 per round.
8
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Morgan [a nurse at CCRM] was great. She was on top of things and easily reachable. There was one thing that set us back that she didn't inform us of though. It was in the fine print of my calendar and made me realize I have to read everything with a ton of detail and not rely on a nurse to verbally tell me. Otherwise, she was the best.... Very exepensive and out of network for us. They have a lot of out of town patients.
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Race
Latino
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with CCRM Colorado.
After trying 3 clinics, I wouldn't go anywhere except CCRM. They are just leagues ahead of other IVF clinics in the U.S. My nurse was fantastic, and she was the person I had the most contact with. We had a much better outcome here so far and are now in the 2 week waiting period until a pregnancy test.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
Dr. Schoolcraft is extremely intelligent and talented. We found him because of the amazing book he wrote and all the other IVF books out there that talk about CCRM. He is the best doctor there is and has created the best lab and clinic. The only negative is that he is a little blunt. I guess it is good that he doesn't sugar-coat anything - I'd definitely rather have that - but a warmer bedside manner would be my personal preference. That being said, after trying 3 clinics, I wouldn't go anywhere except CCRM. They are just leagues ahead of other IVF clinics in the U.S. My nurse was fantastic, and she was the person I had the most contact with. We had a much better outcome here so far and are now in the 2 week waiting period until a pregnancy test.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Morgan)
Morgan was great. She was on top of things and easily reachable. There was one thing that set us back that she didn't inform us of though. It was in the fine print of my calendar and made me realize I have to read everything with a ton of detail and not rely on a nurse to verbally tell me. Otherwise, she was the best.
How was your experience with William Schoolcraft at CCRM Colorado?
Dr. Schoolcraft is extremely intelligent and talented. He is the best doctor there is an has created the best lab and clinic. The only negative is that he is a little blunt. I guess it is good that he doesn't sugar-coat anything - I'd definitely rather have that - but a warmer bedside manner would be my personal preference. That being said, after trying 3 clinics, I wouldn't go anywhere except CCRM. They are just leagues ahead of other IVF clinics in the U.S. My nurse was fantastic, and she was the person I had the most contact with. We had a much better outcome here so far and are now in the 2 week waiting period until a pregnancy test.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
Definitely start with him or another doctor at CCRM Lone Tree (the other CCRM's are not under him so only travel to Lone Tree - we live in Chicago but traveled there - it is more doable than it seems, and they are set up for that.) Don't go anywhere else first because I feel CCRM has the best technology and the best lab.
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
Menopur, Gonal-F, Lupron, Medrol, omnitrope (a growth hormone)
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
Very exepensive and out of network for us. They have a lot of out of town patients.
Describe William Schoolcraft's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We CCS tested and only had 2 chromosomally normal embryo so that's all we could transfer
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Endometriosis
10
Our nurse, Annalise, is extremely compassionate and really goes above and beyond for you. The other members of the nursing team have also been great. This clinic [CCRM- Louisville] truly choses the best of the best in nurses....They seem to be much higher in cost than other clinics...it doesn't seem like they try to save you money by not doing treatments that aren't completely necessary. This clinic has so many strengths. They are extremely organized and knowledgeable and you are treated with so much respect and compassion.
+ Read more
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI
Diagnosis
Endometriosis
10
Describe your experience with CCRM Colorado.
This clinic is considered one of the best in the country with high success rates, extremely knowlegable staff and doctors, and state of the art clinics and equipment. This also comes with a high price tag. One weakness of this clinic are it's costs for services. They seem to be much higher in cost than other clinics but I truly believe that you get what you pay for. Another weakness I feel is that their costs are or clearly outlined so that you know exactly what you will be paying ahead of time and it doesn't seem like they try to save you money by not doing treatments that aren't completely necessary. This clinic has so many strengths. They are extremely organized and knowledgeable and you are treated with so much respect and compassion.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustafson is very compassionate. He takes the time to make sure that you are comfortable with the treatment plan and takes the time to address any questions that you have. He really goes above and beyond for his patients to help them through the difficult process of trying to conceive. He and his wife have been through IVF, so he knows first hand what you are going through.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Annalise Eaton)
Our nurse, Annalise, is extremely compassionate and really goes above and beyond for you. The other members of the nursing team have also been great. This clinic truly choses the best of the best in nurses. Their patients are experiences a very difficult and emotional process and it is extremely important for them to have compassionate nurses.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustafson is wonderful. He is extremely knowledgeable and makes you feel very comfortable. It is obvious that he truly wants success for you, and will do everything in his power to make that happen. Each time that I have met with him, I haven't felt rushed and I have felt like he allowed me to get all of my questions answered no matter how long it took. He always takes notes and provides the notes to me in the end. That way if I forget something that he said, I can look back at the notes. He also gives you his honest opinion every time without sugar coating anything, but does so in a compassionate manner. I could not be happier with my experience with Dr. Gustafson so far.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Seeing a doctor who truly cares about you and your treatment like Dr. Gustafson does is worth every penny.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I am still in the workup stage of an IVF cycle with Dr. Gustafson. He has told me that once I begin the IVF cycle, he will be doing an antagonist protocol with ICSI and CCS.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
The totally costs for my treatment are expected to be around $28,000.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Gustofson typically uses eSET but will do a transfer of two embryos on some occasions.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
38
Treated
2018
Success with this Doc
?
Treatment
1 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
The clinic has a reputation for an excellent lab. The clinic also has support services, like counseling. We used this service when we first arrived to CCRM from another clinic with a horrific experience. The last place was so traumatizing it made us scared to move forward. The counselor was wonderful and helped us communicate our fears and concerns and gave us excellent resources....The cost of ER was around 12,000. The cost for embryology department was around 5,000.
+ Read more
Age
38
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Doctor
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with CCRM Colorado.
The clinic has a reputation for an excellent lab. The clinic also has support services, like counseling. We used this service when we first arrived to CCRM from another clinic with a horrific experience. The last place was so traumatizing it made us scared to move forward. The counselor was wonderful and helped us communicate our fears and concerns and gave us excellent resources.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson is so personable, he has excellent bed side manner, I feel he truly cares about outcomes.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Aiyana)
All of the staff at CCRM is amazing. We always feel everyone is looking out for us and we both (my husband and I) do not feel like cattle be herding through. We do not feel like a number here. It is an excellent place.
How was your experience with Robert Gustofson at CCRM Colorado?
From the moment we walked into CCRM we felt like we were finally in the right place. He was excellent at answering all questions we had and also gave us hope. He did not make promises he could not keep, he did not sugar coat anything but he communicated in such a friendly and caring way. He is excellent.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
If you openly communicate what you would like, whether it is changes in plan or choices he will be open to this and he is excellent at receiving feedback.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
For our first cycle we used high dose medications, menopur/gonal-f, clomid, omnitrope, ganirelix, and viagra. We got 4 follicles more than we ever had before. This cycle I asked if we could adjust to less medications and do "mini-stim" and he was open to this.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
The cost of ER was around 12,000. The cost for embryology department was around 5,000. This is a rough estimate. They did give us a discount for being active duty military.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We have not got to the point of transfer so I can not say.
10
Doctor
Robert Gustofson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
40 - 43
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
8 Embryo Freezing, IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
It’s a beautiful clinic [CCRM-Lone Tree] and they’re quite professional and friendly. Strengths are expertise and quality. Weaknesses are providing all information effectively. The docs are great at communicating, but sometimes I felt the nurses and front desk staff didn’t explain things clearly. Or would point to this tiny font at the bottom of a page somewhere and say “Oh that info is right here. You didn’t see it?” Meanwhile you’re hopped up on fertility drugs and just trying to make it through the day. So perhaps empathy is also a bit of an issue with front desk staff and nursing staff. But all in all, a positive experience and I always had confidence that I was getting the best treatment possible in the worl
+ Read more
Age
40 - 43
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 Embryo Freezing, IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with CCRM Colorado.
It’s a beautiful clinic and they’re quite professional and friendly. Strengths are expertise and quality. Weaknesses are providing all information effectively. The docs are great at communicating, but sometimes I felt the nurses and front desk staff didn’t explain things clearly. Or would point to this tiny font at the bottom of a page somewhere and say “Oh that info is right here. You didn’t see it?” Meanwhile you’re hopped up on fertility drugs and just trying to make it through the day. So perhaps empathy is also a bit of an issue with front desk staff and nursing staff. But all in all, a positive experience and I always had confidence that I was getting the best treatment possible in the world.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson was always friendly and kind and spent as much time as needed to answer all our questions. He remembered previous conversations months later and you always felt like he cared. His wife also went through similar treatment and this makes him very relatable and vice versa.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Kathryn)
I had an amazing primary care nurse named Lesley but she left to another job. Then I got another nurse named Joanna who was a terrible communicator, not organized at all and made me feel very nervous that things were being missed. I requested that my doc assign me a different primary care nurse. I was assigned to another (who then left) and finally to Kathryn who was great. He nursing team works very cooperatively and I would often get calls from other nurses but didn’t mind at all. The one thing that could be improved is that each nurse only works 4 days a week, so if you have an emergency on their day off, it’s a little nerve-wracking, even though one of the other nurses will call you back with answers... it would still be nice to have access to your primary are nurse at least 5 days a week.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson is always smiling. He was always patient and took time to answer all my questions. I never felt rushed. Dr. Gustofson does not speak down to you or try to dumb things down - he’ll answer your questions scientifically and wait for additional questions. For me, this gave me a great deal of confidence in his knowledge and experience. His bedside manner is second to none. He is calming and kind at all times. If I had to include a weakness, it would be his support (and maybe experience) with complementary practices such as acupuncture, reiki and yoga. I’m a yoga instructor so I may be a bit biased, but I think meditation and fertility yoga should be more highly emphasized. But otherwise, Dr. G was the best I could have asked for.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Feel free to come up with, and ask, as many questions as you need to. He will never make you feel dumb for asking or rushed out of his office.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Microflare protocol with patches. Estrace Testosterone Provera Lupron Saizen Menopur Gonal-F Increased egg production since I had low ovarian reserve and low follicle count.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Pricey
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Endometriosis, Unexplained
10
Katie [nurse at CCRM Colorado]...is great. Empathetic, thoughtful, responsive and supportive. Appreciated the ability to send a message to your nurse online via a portal versus trying to call and always having to leave a message... a well oiled machine. The doctors and nurses I worked with were fantastic. Paperwork is sometimes a challenge (thought you had signed all but then turns out you didn't). The only other downside is the business office is hard to get ahold of at times but they started using e-mail which was much easier than playing phone tag. I think the strengths are their expertise, proven outcomes and resources - as well as their people.
+ Read more
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Anovulation, Endometriosis, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM is exceptionally skilled at what they do. They have an excellent reputation globally and are a well oiled machine. The doctors and nurses I worked with were fantastic. Paperwork is sometimes a challenge (thought you had signed all but then turns out you didn't). The only other downside is the business office is hard to get ahold of at times but they started using e-mail which was much easier than playing phone tag. I think the strengths are their expertise, proven outcomes and resources - as well as their people.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Katie Cushman)
Katie, as a provider, is great. Empathetic, thoughtful, responsive and supportive. Appreciated the ability to send a message to your nurse online via a portal versus trying to call and always having to leave a message.
How was your experience with Sara Barton at CCRM Colorado?
Sara is patient, kind, but extremely good at her job - the perfect balance of amazingly smart, but with the human touch that is hard to find in a medical professional. She took time to explain things thoroughly. We were kind of a challenging case, and she was skilled at finding solutions and new ways to navigate our infertility issues. She was collaborative and always listened to what we wanted while gently offering suggestions.
What's one piece of advice would you give a prospective patient of Sara Barton at CCRM Colorado?
Sara is more than willing and able to answer questions - don't hesitate to reach out if something seems unusual or different or if you just need reassurance.
Describe the protocols Sara Barton used in your cycles at CCRM Colorado and their degree of success.
We underwent 4 FET cycles, although our embryos were retrieved at a different facility (not CCRM). The first and second cycles were unsuccessful, but the third resulted in a pregnancy, only to find no heartbeat at 6 weeks. The fourth was successful. For 1-3, we only transferred one embryo. For cycle 4, we did two. We also did treatment for endometriosis for the fourth cycle. Although we weren't able to fully test for endometriosis, due to an abnormal ovulatory schedule, we treated it prophylactically and it worked! We also considered an endometrial receptivity testing but did not end up doing that test due to timing and other issues. The other treatment that was generally helpful was a hysteroscopy to scratch up the lining prior to the transfer. This seemed to make a difference on the times when the embryo implanted versus when it didn't.
Describe the costs associated with your care under Sara Barton at CCRM Colorado.
I want to say that the transfer only was in the ball park of $7K, not including prescription medication.
Describe Sara Barton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
They have a chart that indicates their suggested approach - generally just one, unless you are of a certain age or have a history of failed transfers or your egg quality is not ideal.
10
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids
10
I went to Schoolcraft for a second opinion....after I exhausted everything, I decided to go donor egg. This clinic [CCRM - Colorado] was set up with already tested in house donors which took away a lot of anxiety in picking a donor. So I did a full retrieval with an egg donor and 1 transfer so far.... I think thier lab is one of the best out there and wouldn’t trust my gametes or embryos with anyone else.... She has stuck with me the whole way and is very patient with me. I trust her advice and care.
+ Read more
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids
10
Describe your experience with CCRM Colorado.
I hate feeling like cattle moving through the clinic. This is why I chose them as a second replacement. But what ever gets the job done now I guess. I think thier lab is one of the best out there and wouldn’t trust my gametes or embryos with anyone else.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
I feel like the care with both the RE’s I have used was just following a text book plan and not really tailored to my body. It’s like oh you have this issue, let do plan C.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Cheryl)
She has stuck with me the whole way and is very patient with me. I trust her advice and care.
How was your experience with William Schoolcraft at CCRM Colorado?
I still think he is one of the best ones out there. Every other doctor hurts me and stresses me out. But he has a very gentile way. I just wished there were more studies out there on everything from endometriosis and what works or doesn’t. It just seems like there is very little to fall back on in research in the infertility world verses like cancer.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
Be patient and open minded to what it will take to have 1 healthy baby.
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
I went to Schoolcraft for a second opinion. I had to read between the lines to know my chances were slim - like not being able to participate in refunds if it didn’t happen or referring me back to my OBGYN since they didn’t take my insureance - like not for one thing. So after I exhausted everything, I decided to go donor egg. This clinic was set up with already tested in house donors which took away a lot of anxiety in picking a donor. So I did a full retrieval with an egg donor and 1 transfer so far.
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
Beyond ridiculously expensive! But I don’t like talking specific numbers.
Describe William Schoolcraft's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
My approach was to do 1 only given I have had surgery on my uterus. I don’t think that is the norm.
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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5
Age
45 - 46
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
5
From what I hear the clinic [CCRM] has an amazing lab, which is a good reason to go here. The clinic is comfortable and large and seems like they have very good equipment. However, it is impersonable and it feels very disorganized to me...When comparing to other clinics, it is significantly more expensive.... The nurses are great in person and I felt were compassionate. However, there were already a few mixups and we are at the initial stages.
+ Read more
Age
45 - 46
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
5
Describe your experience with CCRM Colorado.
From what I hear the clinic has an amazing lab, which is a good reason to go here. The clinic is comfortable and large and seems like they have very good equipment. However, it is impersonable and it feels very disorganized to me . One time I sat in the wrong place waiting for my procedure- and sat for a very long time. When I asked if I should be there, I was told yes I was in the right place. Then after 45 minutes, I checked in again and was told I was in the wrong spot. A similar thing happened another Time as well. It feels like they have no idea who is sitting in there waiting room. I was also talk to Rudely when I was told I had to do a procedure I was not expecting I needed to pay $700 that day. I asked if I could speak to a nurse or someone that can explain to me what this procedure was and was told that a nurse was unavailable, and if I were to speak to a doctor today, I would have to pay a fee to talk to them. It was very frustrating. I finally got a hold of a nurse after asking a million questions to the front desk person as to why I had to do this procedure. In the end, I did not have to do the procedure at all .
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
I really do like Dr Surrey as he has a great bedside manner and answered many questions- however, the clinic itself is very impersonal. I am in the beginning stages and have just completed all of my pre-work up- so we'll see how the rest goes
Describe your experience with the nursing staff.
The nurses are great in person and I felt were compassionate. However, there were already a few mixups and we are at the initial stages. This makes me concerned. Furthermore, the communication is less than desirable, as they can be Hard to reach.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Surrey at CCRM Colorado?
I have only had two appointments with him as I'm in the early stages. I just completed the pre-work up. He spent a fair amount of time with us in the regroup- He is very personable and tries to answer your questions.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
One thing that was disappointing was we had asked if he could write down what we discussed in our regroup and he said he would not be able to do that. It was complicated information and I was not trusting my memory. I guess be prepared to take notes before you leave the office
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
Because I am 45, and have low egg reserve , this doctor wanted me to have three retrievals. This put the cost up exponentially, almost doubling the initial estimate. The rationale is that they can fertilize all the exit once and then see what we have. However, I did get a second opinion from another clinic and they only wanted to do one egg retrieval at a time. I definitely left feeling confused after visiting both doctors and clinics
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
This is the most expensive clinic in the state. When comparing to other clinics, it is significantly more expensive. Also, my treatment plan that was laid out for me and it up doubling my cost. Another provider had a different treatment plan that was much more inexpensive
7
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
5
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2018
Success with this Doc
Yes
Treatment
2 IVF, Donor Sperm
Diagnosis
10
The billing office [at CCRM] is unkind and gave me a lot of misinformation, other than that it was a great experience. The strength was the obvious experience and skill of the physicians and nurses who work there... I am from out of state, but it was more than worth it to travel in to have the opportunity to work with Dr. Kondapalli.... She arranged for the OR schedule to take me in early and she came in to perform my retrieval on a day when she was not supposed to be working at that location. She came in early for me around 6am and then traveled to her other location to start her normal work day afterward.
+ Read more
Age
37
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Sperm
Diagnosis
10
Describe your experience with CCRM Colorado.
The billing office is unkind and gave me a lot of misinformation, other than that it was a great experience. The strength was the obvious experience and skill of the physicians and nurses who work there.
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
Due to the day that my retrieval fell on, I was scheduled to have my retrieval performed by another undoubtedly skilled physician at CCRM. I traveled to Denver from out of state specifically for Dr. Kondapalli, so I was understandably really upset and disappointed that the person who I had come to trust was not going to be there for one of the most important steps in the process. I expressed my disappointment to Dr. Kondapalli and she did something for me that I will never forget. She arranged for the OR schedule to take me in early and she came in to perform my retrieval on a day when she was not supposed to be working at that location. She came in early for me around 6am and then traveled to her other location to start her normal work day afterward. I will never forget the kindness and selflessness that she showed to me and I cannot recommend her enough.
How was your experience with Laxmi Kondapalli at CCRM Colorado?
Dr. Kondapalli was one of the best physicians that I have ever worked with, if not the best. I am a physician myself and I have extremely high standards for medical care. I sought out Dr. Kondapalli after a well respected physician colleague of mine recommended her after she helped her to achieve a successful healthy pregnancy. I am from out of state, but it was more than worth it to travel in to have the opportunity to work with Dr. Kondapalli. She was amazing and surpassed all of my very high expectations. This was my second experience with IVF and the first one was not a positive one at all. During my first egg retrieval, only 8 eggs were retrieved and three embryos were created. These aren't horrible results for many IVF families, but 8 eggs from a relatively young and healthy person without fertility issues, is very disappointing. When I started seeing Dr. Kondapalli it was apparent from the very beginning that I was dealing with an entirely different level of expertise. To make a sports reference, it was like I went from T-ball to the major leagues. She was able to retrieve 28 eggs, 22 of which fertilized. This is a remarkable retrieval result and it is entirely due to Dr. Kondapalli and her unparalleled attention to detail, conscientious monitoring and skilled adjustments throughout the entire process. In addition to her clinical skill, I highly recommend Dr. Kondapalli because she will genuinely care about you and your results and she will go above and beyond to help you in any way that she can. Due to the day that my retrieval fell on, I was scheduled to have my retrieval performed by another undoubtedly skilled physician at CCRM. I traveled to Denver from out of state specifically for Dr. Kondapalli, so I was understandably really upset and disappointed that the person who I had come to trust was not going to be there for one of the most important steps in the process. I expressed my disappointment to Dr. Kondapalli and she did something for me that I will never forget. She arranged for the OR schedule to take me in early and she came in to perform my retrieval on a day when she was not supposed to be working at that location. She came in early for me around 6am and then traveled to her other location to start her normal work day afterward. I will never forget the kindness and selflessness that she showed to me and I cannot recommend her enough.
What's one piece of advice would you give a prospective patient of Laxmi Kondapalli at CCRM Colorado?
Definitely go to her.
10
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF, Surrogacy
Diagnosis
10
They [CCRM- Lone Tree] get results. They are a busy clinic and at times I felt like a number but I wanted a clinic who had good experience with many patients and CCRM has that. Billing was confusing at times so be diligent about reviewing every charge and understanding what you are paying for.... They [the nurses] were wonderful! Although I did not always see the same nurse during my IVF cycle the staff I did see was aware of my case and knowledgeable. It was sometimes difficult to speak with someone on the phone the nurses were very quick and responsive via email. At one point my GC had some bad bleeding and we were able to get a hold of our nurse and sr quickly which was comforting.
+ Read more
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Surrogacy
Diagnosis
10
Describe your experience with CCRM Colorado.
They get results. They are a busy clinic and at times I felt like a number but I wanted a clinic who had good experience with many patients and CCRM has that. Billing was confusing at times so be diligent about reviewing every charge and understanding what you are paying for.
During treatment, were you treated like a number or a human with Sara Barton at CCRM Colorado?
Sarah was wonderful! I never felt like a number when speaking with her. She knew the details of our situation. She was warm and kind but also knowledgeable and direct. I loved her! I knew from the moment I spoke to her that she was our doctor. That being said the clinic is large and treats thousands of people with great success. I chose this clinic because I would be a number. I wanted a clinic with tons is experience and good success rates.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Candace weiland)
They were wonderful! Although I did not always see the same nurse during my IVF cycle the staff I did see was aware of my case and knowledgeable. It was sometimes difficult to speak with someone on the phone the nurses were very quick and responsive via email. At one point my GC had some bad bleeding and we were able to get a hold of our nurse and sr quickly which was comforting.
How was your experience with Sara Barton at CCRM Colorado?
I loved Dr. Barton. I felt like she knew us and was invested in our success. She took the time to walk us through every step of the process and answered all of our questions in detail. Dr Barton was the best part of working with ccrm. Even though we did not always talk to her or see her on visits the nurse assured me she reviewed our case. Often times the nurse would say “let me check with dr Barton” before directing us which I appreciated.
What's one piece of advice would you give a prospective patient of Sara Barton at CCRM Colorado?
pick her! She is wonderful!
Describe the protocols Sara Barton used in your cycles at CCRM Colorado and their degree of success.
I was put on menopour, gonal F and certrotide during my IVF cycle.
Describe the costs associated with your care under Sara Barton at CCRM Colorado.
Around $55k
10
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2017
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Unexplained
10
[The nurses CCRM Colorado are] Very much on top of ordering medication, walking me through dates on our retrieval and transfer calendar, ensuring all appts were made and steps I needed to take were clear. Very compassionate and caring...[Dr. Gustofson] strongly recommended a single embryo transfer, which brought us relief as we were worried about the risks of multiples and he brought those up as concerns on his end as well.
+ Read more
Age
39
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
CCRM has an amazing lab, I had two other doctors perform procedures (other than my doctor -- Barton and Surrey) and they were both amazing.... great bedside manner, clear explanations of what to expect, great results both times. The billing office was the only weakness I encountered with the clinic and lately it seems to have gotten better, I heard they've hired more people and response times/quality of responses seems to have improved. The billing is confusing, though many aspects of medical billing can be confusing.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson personally called with all results from CCS testing, he called to congratulate us when we got a positive beta result. He allowed us to email him directly at any time with any questions and his response time was quick. Each time we met with him it was clear he had taken time to review our records and knew our situation, even remembering personal details.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Annalise)
Very much on top of ordering medication, walking me through dates on our retrieval and transfer calendar, ensuring all appts were made and steps I needed to take were clear. Very compassionate and caring.
How was your experience with Robert Gustofson at CCRM Colorado?
We absolutely love Dr. G and would recommend him in a heartbeat. He's straightforward, honest, doesn't sugar coat things and leaves room for hope if there is a possibility of hope. He has a good sense of humor and genuinely cares about his patients and their success.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Ask questions, don't be afraid to email him directly.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I was on the MicroFlare Lupron protocol with Omnitrope and estrogen and testosterone priming. We did this for two cycles and got a total of 4 normal embryos.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. G strongly recommended a single embryo transfer, which brought us relief as we were worried about the risks of multiples and he brought those up as concerns on his end as well.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor
10
Overall CCRM was very impressive. From the one-day work up to egg retrieval and embryo transfer. The only thing that was a little sketchy was the sperm deposit. After hearing the story from my husband I had to laugh because it sounds like something you would see in a spy movie. The lobby and the upstairs operating rooms were outstanding but when we went down to the lab area in the basement it was kind of scary. You would think somebody was going to murder you down there.
+ Read more
Age
29
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor
10
Describe your experience with CCRM Colorado.
Overall CCRM was very impressive. From the one-day work up to egg retrieval and embryo transfer. The only thing that was a little sketchy was the sperm deposit. After hearing the story from my husband I had to laugh because it sounds like something you would see in a spy movie. The lobby and the upstairs operating rooms were outstanding but when we went down to the lab area in the basement it was kind of scary. You would think somebody was going to murder you down there.
During treatment, were you treated like a number or a human with Sara Barton at CCRM Colorado?
We had to do a lot of weekend blood draws. I hated those because of the staff at the clinic made me feel like they were just moving us through like cattle. But every time I worked with Dr. Barton specifically she talked to “US” and explained everything thoroughly even when I asked the same question three or four times
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Angelica )
I loved my primary nurse Angelica. I wanted to be her friend at the end of our IVF journey I was very sad that I wasn’t going to get to talk to her on the phone every day anymore. I really hope that she is there when we go back to do our next cycle. As far as the rest of the nursing staff they all seemed very nice however whenever we came in to get my levels checked on Saturday and Sunday you could tell no one wanted to be there and we did not get very good treatment sometimes they just gave us a thumbs up and went on not even giving us our numerical results for the day.
What specific things went wrong at CCRM Colorado?
  • Failed to send your chart to another clinic
How was your experience with Sara Barton at CCRM Colorado?
We live six hours from our fertility clinic. I spoke to Dr. Barton a couple times on the phone before I finally got to meet her in person. She was very confident and made me feel that we will be able to get pregnant. I liked that she would be able to answer my questions and reword the answer if I didn’t understand. I liked that she never hesitated in her plan and always reminded us of the final goal of making us parents. I was lucky enough to have her do my hyperscopy, my egg retrieval and my transfer. If I found out a friend of mine was starting in there infertility journey I would tell them to seek out Dr. Burton right away. She’s blunt enough to inform you of everything going on however has such a kind way of saying it. Ultimately I always just felt better after talking with her.
What's one piece of advice would you give a prospective patient of Sara Barton at CCRM Colorado?
I would tell someone looking into Dr. Burton that they should just do what she says. I kept trying to curve her plan into my plan but ultimately I should just have listen to her and we wouldn’t of wasted two months. She really knows what she’s doing.
Describe the protocols Sara Barton used in your cycles at CCRM Colorado and their degree of success.
I’m sorry I’m not very good at remembering all the protocols dr. Burton used but I do know I was injecting Menipur and Gonal-F followed by a trigger shot. Before my egg retrieval for my fresh transfer. Then she had me on endometrium after transfer
Describe the costs associated with your care under Sara Barton at CCRM Colorado.
We did a sperm analysis, a hypercopy, a HSG, blood tests, an IUI, egg retrieval and fresh transfer costing roughly $23,000 which includes anywhere from $6,000 to $8,000 in meds.
Describe Sara Barton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Burton didn’t seem too concerned about transferring multiple embryos we always planned on transferring to then we freaked out and transferred one at the last minute she did explain some risks of transferring more than one but ultimately she let us decide
10
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
9
The nurses, ultrasound ladies, consultants, etc.. are very much on time and usually waiting for you. The facility [CCRM Colorado] is very clean and big. There is a small café on the ground floor in case you or your partner get hungry, because the first evaluation will take at least half a day.... I felt like a human because of my nurse Michele Chase. She was always my primary point of contact/go to person. She always provided answer to all my question within the same day of reaching out to her.
+ Read more
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with CCRM Colorado.
Please be on time, because all your appointments will only have a 5 -10 minute wait max. The nurses, ultrasound ladies, consultants, etc.. are very much on time and usually waiting for you. The facility is very clean and big. There is a small café on the ground floor in case you or your partner get hungry, because the first evaluation will take at least half a day.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
I felt like a human because of my nurse Michele Chase. She was always my primary point of contact/go to person. She always provided answer to all my question within the same day of reaching out to her. She made herself available via telephone as well, and always returned calls the same day. Please note that all directives came from Dr. Schoolcraft, but Michele was the person who would provide all the information from the Doctor. My verbal communication with Dr. Schoolcraft was minimal, and only as needed.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Michele Chase)
I provided a describe in a previous area.
How was your experience with William Schoolcraft at CCRM Colorado?
Being that I live in Miami, and CCRM is located in Lone Tree, Colorado, my contact with Dr. Schoolcraft was only on the initial visit to get my testing and the day of the transfer. There are different doctors on the team at CCRM, and depending on which doctor is on call the day of your egg retrieval is scheduled is the doctor doing the procedure. It might be your actual doctor or another doctor. Schoolcraft is not known to be warm/fuzzy, which is something I could have used a little bit of, I don't need a lot, but he will provide you with clear cut answers to your questions. And it will not be sugar coated, but they will be the facts of your case.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
Do not expect someone that is nurturing and warm. He is straight to the point, and he will answer all your question. Also, make sure that you have all your questions ready for him when you meet, because if you don't you might leave the meeting feeling like you do not know what to expect.
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
I cannot remember much. I think I have blocked some things out because my last embryo did not survive the thawing.
Describe your experience with your monitoring appointments at CCRM Colorado.
Monitoring appointments are mostly scheduled in the morning because they need the get bloodwork back, early enough the same day, in order to provide you with instructions as to your next step, change in dose of medication, and potential retrieval day. Ultrasounds are also scheduled in the morning, because it makes no sense to come twice a day. Also, morning appointments give Dr. Schoolcraft the opportunity to review the ultrasound and bloodwork together for him to make a decision about your treatment progression.
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
One round of IVF was $24,000 not including medications.
Describe William Schoolcraft's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
In my case, I only had one embryo to transfer each time, so there was nothing to discuss.
8
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
40
Treated
2017
Success with this Doc
No
Treatment
IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
1
Lots of patients, nice facilities, good locations. BUT they [CCRM] are all about keeping their success numbers high and making MONEY. If you don't fit their treatment profile or can't afford the procedures you can forget any help or compassion from the staff. Also, would not file claims with insurance--sent forms to me and made me do it. All other clinics I've been to at least did the filing with insurance, even if insurance declined to pay for some treatments.
+ Read more
Age
40
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
1
Describe your experience with CCRM Colorado.
Lots of patients, nice facilities, good locations. BUT they are all about keeping their success numbers high and making MONEY. If you don't fit their treatment profile or can't afford the procedures you can forget any help or compassion from the staff. Also, would not file claims with insurance--sent forms to me and made me do it. All other clinics I've been to at least did the filing with insurance, even if insurance declined to pay for some treatments.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
They only seemed interested in me if I fit their profile for successful IVF and could pay their outrageous fees. They were not very forthcoming with info--I had to ask multiple times to have test results sent--and did not always respond to emails.
Describe your experience with your nurse at CCRM Colorado.
Incredibly bossy and not very forthcoming with information. I had to ask for copies of test results several times and double check that correct ones were sent.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Robert Gustofson at CCRM Colorado?
He was nice enough during testing but once my numbers revealed I wouldn't be a good candidate for IVF (and I was not inclined to use a Donor Egg ) he grew cold and no longer returned emails. He was compassionate when he revealed I had poor egg health but then immediately launched into Donor Egg and adoption without even giving the option of IVF, even if we knew it would be "throwing away" our money.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
I assume he's great if you fit his profile for a successful IVF; otherwise, you will get no help from him. Look for someone else who is actually willing to treat you, regardless of whether it is good for THEIR numbers.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
After being told IVF was not an option due to poor egg health, they then said I could do IUI if I wanted to pay. If my numbers aren't good enough for IVF, why would they be ok for IUI?! (Because they don't have to report IUI numbers to the CDC and are more than happy to take your money if there is no risk to their reputation.)
1
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Colleen [nurse at CCRM] was excellent and communicated very well. She also helped us with the cost of meds by giving us donated meds to help decrease medication cost...I enjoyed all the clinical staff. The nurses and embryologists were great. I felt comfortable with all procedures performed. The only thing I wish was better was the communication with the billing department. When I called and left a messaged I received an email saying she was too busy to return calls. I did however, get my questions answered.
+ Read more
Age
31
Treated
2017
Success with this Doc
Yes
Race
South Asian
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with CCRM Colorado.
I enjoyed all the clinical staff. The nurses and embryologists were great. I felt comfortable with all procedures performed. The only thing I wish was better was the communication with the billing department. When I called and left a messaged I received an email saying she was too busy to return calls. I did however, get my questions answered.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Dr. Surrey was amazing. Very kindhearted and stated facts. He called after hours to congratulate us on our confirmed pregnancy. And also called after hours once we made it through 12 weeks gestation to wish us good luck on the rest of our journey. I cannot find words to describe how wonderful he is.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Colleen Parente)
Colleen was excellent and communicated very well. She also helped us with the cost of meds by giving us donated meds to help decrease medication cost.
How was your experience with Eric Surrey at CCRM Colorado?
He made sure he explained everything thoroughly and even told us “I’m going to always be completely honest” and we appreciated that. I would recommend him to anyone and already have. Unfortunately we had a failed IVF attempt from a previous doctor, so Surrey was the second RE we saw. After the testing phase, he gave us his recommendations to peruse a treatment cycle and selected the best “protocol” for me. Care was definitely individualized and he suggested a few extra steps to increase our chances of having successful embryo growth. We have 6 more embryos frozen at CCRM and plan to use Dr Surrey again in the near future for frozen embryo transfer.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Dr. Surrey is very honest and will tell you his professional opinion. He is very caring and compassionate and is one of the kindest doctors I’ve had a chance to work with.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
Protocol to increase number to eggs-decreased egg reserve; Endometrial biopsy prior to egg retrieval to use tissue in culture medium that embryos were going to be placed. This will help stimulate a natural environment in hopes that we will have successful embryo development (We uSed a different doctor for first treatment cycle which resulted in 0 embryo development)
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Cost was more then previous RE doctor, but worth it.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We had several “A” quality embryos. Dr. surrey recommended single embryo transfer. My husband and I elected to transfer 2 embryos just in case. We are currently due in 6 weeks with one baby.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
31
Treated
2017
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
1
Overall, I felt like a number to this clinic [CCRM]. I literally went there every week for 6 months and the same 3 people at the front desk did not know who I was. I didn't think they were compassionate towards people struggling with infertility. Also, there was one time that the phlebotomist tried to talk to me about my insurance and got my hopes up for something, but the front desk agreed with me that the phlebotomist was wrong. It was really hard to get my hopes up that there would be some coverage, and then have them torn away.
+ Read more
Age
31
Treated
2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
1
Describe your experience with CCRM Colorado.
Overall, I felt like a number to this clinic. I literally went there every week for 6 months and the same 3 people at the front desk did not know who I was. I didn't think they were compassionate towards people struggling with infertility. Also, there was one time that the phlebotomist tried to talk to me about my insurance and got my hopes up for something, but the front desk agreed with me that the phlebotomist was wrong. It was really hard to get my hopes up that there would be some coverage, and then have them torn away.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
I only spoke with Dr. Surrey 3 times. Once at our first appointment, once at a follow up, after the 4 failed IUIs, and once during a hysteroscopy. I did not feel like he saw me as a number, it was more the overall of the office. They didn't even know my name and I had been there at least once a week for 6 months...
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Colleen)
Colleen was informative, and gave information when asked. For the most part, she brushed over things and said "This is how we do things". I did like Colleen, but don't know that she really listened and understood me.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Surrey at CCRM Colorado?
When we met with Dr. Surrey, he was polite and informative. He didn't go over a ton of detail, but answered questions when they had them. I would say, I wish he would have given me more information up front about a lot of things.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Make sure to do your research and come with questions, especially if you like to be told as much information as possible.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
We did 1 IUI with 50 mg of clomid, 1 with 100mg of clomid, and 2 with 75mg of letrozole. We switched to letrozole when my lining thinned out from the clomid.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Each IUI was about $1400 including all meds, since we were 100% out of pocket. The testing on the One Day Workup got kicked back with my deductible, so we are still receiving random bills... I haven't been back to them since December.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
N/A
5
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
43 - 44
Treated
2016 - 2017
Success with this Doc
No
Treatment
12 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
6
Billing at CCRM is a veritable nightmare. Phone calls are rarely returned without persistence, the same holds true for email. I also had a nurse to be able to call a prescription in timely to my mail order clinic, but we resolved it without me missing my cycle thankfully. The phone systems were down over the holidays in 2016, at a critical day and my cycle.... think CCRN fantastic lab, and several high-quality doctors. The greatest frustration point I have with them is cost,
+ Read more
Age
43 - 44
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1st of 3 Docs
Treatment
12 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
6
Describe your experience with CCRM Colorado.
I think CCRN fantastic lab, and several high-quality doctors. The greatest frustration point I have with them is cost, followed by the fact that you cannot switch doctors if you’re unhappy. I think that’s ludicrous. They made a one time exception for me because I came back for a different procedure – IVF, and told them I wasn’t coming unless I could have a doctor other than Kondapali. They gave me Dr. Schoolcraft as I requested.
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
I rarely spoke to my doctor. She seemed uninterested in trying anything with me other than the repeated suggestion I move to IVF, which I could not afford at the tome
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Can’t remember name)
The nurses often had to go back to the doctor to get answers to questions. This was a different experience to the one I’m having now with Dr. Schoolcraft Nurse Ellie who is able to answer almost all of my questions. Whenever I would get upset, because a cycle failed or just the Billing stress got to me, I would shed tears. Twice the nurses suggested I “speak to the psychologist”, which of course, comes with a hefty fee of over $200 I believe.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Laxmi Kondapalli at CCRM Colorado?
I felt Dr Kondapali was not genuine. Her enthusiasm seemed false, like that of a cheerleader in a movie. When pressed to try things out of the standard protocol, she was completely unwilling. Her only suggestion was that I moved to IVF. She refused to treat me for more than six IUI cycles. I found another doctor, with 10 years more experience than her who was willing to give it at least a year, given the fact that he had had women my age become pregnant. I believe Dr Kondapali was more concerned with her statistics and bringing in the IVF Revenue than actually helping me have a baby within the limits I was faced with the financially and age wise.
What's one piece of advice would you give a prospective patient of Laxmi Kondapalli at CCRM Colorado?
Do not go looking to her for compassion. Also, make sure you’re well educated on the process because the nurses are not always equal in their knowledge. I would highly recommend Dr. Schoolcraft, because Ellie, his nurse is extremely knowledgeable, and serves as an excellent substitute when he’s not directly available for questions.
Describe the protocols Laxmi Kondapalli used in your cycles at CCRM Colorado and their degree of success.
Dr Kondapali let me do one natural cycle at my request. The second cycle, we tried a relatively low dose of Clomid 50mg and one or two Menopur injections for boosting. After that, we moved to Femara 10mg ( I reported side effects from Clomid) plus Menopur 150. When that didn’t work, I believe we increased to 300. That was for two additional cycles. After that, I switched clinics when she broke the news to me that she would only do six medicated cycles with me and that no one else in the practice would touch me either for more than that.
Describe the costs associated with your care under Laxmi Kondapalli at CCRM Colorado.
Since this was covered under insurance, it’s hard to estimate what my out-of-pocket actually was, because they are still processing claims that are over a year old! The billing process was terrible. The cost of my IVF procedure I estimate at about $40,000 including additional diagnostics and medication above the cost of the procedure.
Describe Laxmi Kondapalli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I am at the beginning stages of IVF so I cannot answer this as of yet
0
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 42
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Uterine Fibroids
10
CCRM's strengths: Knowledgeable doctors, fabulous lab, central location, well-educated staff, and they get results. Weaknesses: Their business office... their business office made everything so painful. Their billing statements and amounts were often incorrect, it was impossible to get anyone on the phone and on the rare occurrence someone was reached, it was hard to get an accurate answer...My nurse Kristi was amazing. She was on top of all the details, knew what my next steps were, and was fabulous about communicating everything. I would have been so lost without her help!
+ Read more
Age
41 - 42
Treated
2016 - 2017
Success with this Doc
Yes
Race
Native American
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Uterine Fibroids
10
Describe your experience with CCRM Colorado.
CCRM's strengths: Knowledgeable doctors, fabulous lab, central location, well-educated staff, and they get results. Weaknesses: Their business office. If CCRM didn't get results, I would not have done business with them because their business office made everything so painful. Their billing statements and amounts were often incorrect, it was impossible to get anyone on the phone and on the rare occurrence someone was reached, it was hard to get an accurate answer. I know I am not alone in issues with the billing department/business office. The other issue is that everything has to be sent via fax and there were a few times I was told that CCRM hadn't received info from my local monitoring clinic, when the local clinic had sent (and had proof) and CCRM later discovered it. This caused undue stress and made several local clinics cancel local monitoring for CCRM patients.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G was personable and available to answer any and all questions. During our interactions, he always acted like we were his main focus and never seemed rushed.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Kristi Bishop)
My nurse Kristi was amazing. She was on top of all the details, knew what my next steps were, and was fabulous about communicating everything. I would have been so lost without her help!
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G is personable, kind, empathetic, caring, knowledgeable and a terrific doctor. He explained everything thoroughly, answered all questions and reassured us we were in good hands. He is the reason we chose CCRM.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be upfront with your goals and any preconceived notions. Dr. G will help you understand if they are realistic but he will do so in a kind, compassionate manner.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
At the age of 40, with PCOS, one ovary and very low egg response to three -four previous IVF attempts at a different clinic, Dr. G recommended donor eggs and ICSI. I also had to have a uterine fibroid removed prior to transfer, which was not previously diagnosed at the other clinic.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
For all procedures, meds, two transfers and donor, the cost was around $40,000.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. G helped us decide to transfer only one embryo based on my age and potential for risks.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
I'd definitely recommend for patients to go to the Louisville office [of CCRM] rather than Lone Tree. We had all of our regular appointments at Louisville and it was nice to get to know the staff. It was consistently the same team at the front desk, for blood draws, ultrasounds, and I was able to meet with Chris almost every time. We had to go to the Lonetree office for a few weekend Ultrasounds + labs, as well as the retrieval and transfer procedures and I could see how it could feel a bit more like a factory and less personal.
+ Read more
Age
33
Treated
2017
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with CCRM Colorado.
If it's not too much trouble distance-wise, I'd definitely recommend for patients to go to the Louisville office rather than Lone Tree. We had all of our regular appointments at Louisville and it was nice to get to know the staff. It was consistently the same team at the front desk, for blood draws, ultrasounds, and I was able to meet with Chris almost every time. We had to go to the Lonetree office for a few weekend Ultrasounds + labs, as well as the retrieval and transfer procedures and I could see how it could feel a bit more like a factory and less personal.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
The very first appointment we had with Dr. G started with us talking about our mutual home state of Florida, and how much we all loved Colorado, snow and skiing. It was nice to get to know him a little bit on a personal level before diving into our case. It also was very clear that he had spent some time reviewing our medical records that were transferred over to his office - he knew our history before we even walked in to his office. Every time he saw us, he knew who we were, gave us a warm smile and handshake, and brought up non-medical things we had chatted about at our previous visits.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Chris)
Chris was very kind, compassionate, and was totally our cheerleader. She was very on top of our treatment cycles and also was very prompt at answering questions and calling with our lab results. We couldn't ask for a better nurse.
What specific things went wrong at CCRM Colorado?
  • Lost appointments
  • Failed to order appropriate test
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G somehow was both gentle and very honest when talking to us about our chances of success. We had the utmost faith in his abilities when treating us - we felt like he was extremely knowledgeable, experienced and a top caliber physician. Even if we didn't see him at one of the routine lab appointments, he still reviewed our results and gave notes to the nurse, which made it feel like he was there every single step of the way. In retrospect, the only thing that stood out as sort of challenging was us not fully knowing what would happen if things didn't go according to plan. To be totally fair - this was to keep us focused on the plan successfully working rather than potentially needlessly worrying. For example - When we were gearing up for the frozen transfer and selected the embryo to transfer, I asked what would happen if this one didn't take. He assured me that there was a plan B (and wouldn't reveal what it was), but wanted me to be focused on plan A succeeding.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Dr. G is very happy to answer questions and to meet with you. Take advantage of this.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
OCP Antagonist protocol with the goal of fresh embryo transfer. We ended up just going through egg retrieval and not doing a fresh transfer since my estrogen levels were through the roof and I was at risk for OHSS. Protocol included ~2 weeks of birth control, followed by stim meds. Those were Menopur in the morning, Gonal F + dexamethasone at night. Then after 5 days I added in Cetrotide in the mornings for another 5 days. For the trigger I ended up not needing Lupron and just did an injection of HCG. I also was on antibiotics around time of egg retrieval. They retrieved 30 eggs, which was a great number. I was hoping for 20-25. About 15 of them fertilized (half with ICSI, half on their own) and 8 looked good by day 5 and went into the freezer. We then had to wait for me to start my period (took about ~12 days if I remember correctly), and on day 3 of my cycle i started birth control pills again for about ~2 weeks to kick off a Frozen Transfer cycle. This cycle started with estrogen patches (Vivelle) which i swapped out every other day. Then after about 10 days I started Endometrin (progesterone) vaginal suppositories 2x a day, Medrol, Estrace, Doxycycline and a intramuscular Progesterone in Oil injection every other day up til transfer (about 6 days of this regiment). We transferred 1 frozen embryo and continued on the patches, endometrin, estrace, and progesterone in oil. 10 days later I went in for a pregnancy blood test and found out that afternoon that we were pregnant. I am currently 9 weeks pregnant and have just received instructions for weaning off the meds, and expect to be totally finished with them in about a week and a half.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Our fresh embryo transfer through Optum Parent Steps program (a program offered through our Insurance agency United Healthcare) cost about $14,000. Medications for the fresh transfer were about $3500. Our Frozen Embryo Transfer (also through Optum Parent Steps) cost $4500. Medications for the frozen transfer were about $600, and once I was pregnant the meds were another $1200 to last me through week 10 (at which time I weaned off).
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Very strongly encouraged eSET. Said our chances of success was about 70% for SET due to my age (under 35) and the quality grade of our embryo (4AB), and that our risk of multiples was very high if we transferred 2 (like 60% chance of twins). He positioned it like "The ASRM guidelines recommend 1 embryo to transfer since you have a favorable prognosis, so we're going to transfer 1 embryo right?". I had considered transferring two because we were so desperate for a baby but I'm so so glad we followed the recommendation and transferred one.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Unexplained
10
You don't always get to speak to your assigned nurse [at CCRM], but overall I've had a good experience with most of the nurses I've interacted with. I didn't run into any problems with communicating - everyone emails or calls back in a short amount of time. And for the most part, the nurses all have positive attitudes, which makes a huge difference given how difficult and emotional this process is...I think the initial testing was $4K; we spent around $5-6K on three IUIs. We spent about $50-60K for two rounds of IVF/ICSI/CCS and one FET (including medications).
+ Read more
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM is one of the best in the business and is a well-oiled machine. I rarely feel like "just a number." This may be because I go to the Louisville clinic, which is smaller and less "fertility industrial complex" seeming than the Lone Tree office. This is the only clinic I've been to, so I don't have much to compare it to. However, based on things my friends have said about their experiences with other clinics, I think CCRM does a particularly good job of managing expectations. You will have to undergo all of their testing even if you've done some of it before. This is part of the well-oiled machine piece. And, they won't start treatment until all testing is done. This felt a little frustrating at first, but I respect that they want to be thorough before they decided on treatment options. The main issue I've had with the Louisville office is going in for blood draws. For example, I would call and let them know I needed my thyroid levels re-checked and schedule an appointment. When I got there, the phlebotomist was prepared to test for something other than my TSH. What was happening is that the receptionist just scheduled "blood draw" and then the nurses were guessing what I might need given my chart and calendar, and they didn't always guess right. Any time you get a blood draw, be sure to check the label that it's for the right thing! I know this issue has been brought up, but I'm still running into this problem. The best solution is to tell the receptionist to make a "phone note" about what the blood draw is for and then double-check the blood draw label when you go in.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G is a very nice man and a good doctor. He acknowledges the emotional piece of the process and has shared with us that he and his wife did IVF to conceive their first child. I still haven't felt an amazing rapport with him, but that's partly because most of our interactions at CCRM are with the nurses, not the doctor. UPDATE: Since doing two egg retrievals and one (successful) FET with Dr. G, I began to feel more of a rapport. You see the doctor more often during the IVF process and he calls personally with results of CCS testing. I found him to be empathetic and caring during the IVF process.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Chris)
I love our nurse Chris! She is peppy, kind, and genuine. You don't always get to speak to your assigned nurse, but overall I've had a good experience with most of the nurses I've interacted with. I didn't run into any problems with communicating - everyone emails or calls back in a short amount of time. And for the most part, the nurses all have positive attitudes, which makes a huge difference given how difficult and emotional this process is.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G is young-ish (I'd say early 40s). He is a nice man and clearly strives to be compassionate towards his patients. He is very knowledgeable and I rarely felt that a question I had that wasn't answered to my satisfaction. He goes into each consultation with lots of information, so usually most of my questions were answered by his initial spiel. We picked him because we wanted to go with CCRM and heard that he had a better bedside manner than Schoolcraft or Surrey. Overall, I'm happy with our choice.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
This may sound a little strange, but come armed with some ice-breaker small talk before your initial consultation appointment. The first time we met with him, he tried to ask us questions to break the ice, but we were so tired, overwhelmed, and nervous that his attempt fell flat as a pancake. He clearly really wants to connect with his patients and make sure their experience is pleasant, but he's not a super gregarious guy. We like him, but have never felt a great rapport and I wonder if we would feel differently if we had been able to make a personal connection during this first visit. Also - this is true of all CCRM doctors - but you won't see him much. But, if you have questions, he's very good about responding to emails. He's responded to all of my email questions within 24 hours.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I have unexplained infertility, with the only known issue is a short luteal phase. We started out with Clomid + IUI (including HCG trigger shot and progesterone support). He explained that Clomid works better than Femara for short luteal phase. He gave us a 40% chance that IUI would work over the course of 3 cycles. We never had a positive pregnancy test from the IUIs. We then moved on to IVF. He recommended ICSI to give us the best odds of fertilization (since we've never had a positive pregnancy test and don't know where the problem is occurring). He also recommended CCS testing followed by an FET given my age (38) and to give us the best odds of a pregnancy the first time around. He predicted that one cycle of IVF would yield 6 embryos, 3 of which would be CCS normal. Our first egg retrieval, we did estrogen priming with Protocol 3 and a lupron trigger shot. We ended up with 14 eggs, 9 mature, 6 fertilized, 3 blastocysts, and one CCS normal. In our regroup, he explained that he was surprised by our results, but suspected that it was probably a pattern that it explained why I hadn't gotten pregnant naturally. It took a year's worth of eggs in perfect laboratory conditions to get one viable embryo. We decided to do a second IVF cycle to bank more embryos, because ideally we want two children. He switched the protocol for this next one in the hopes of getting more eggs/embryos, and noted that this part of the process was more art than science. We did testosterone priming and microdose lupron flare (protocol 6). This cycle was much more exciting and dramatic! At my first follicle check, one follicle had shot way ahead and was already over 20mm! After this, he told me to stop the microdose lupron and added ganorelix to keep me from ovulating. Ultimately, we let the lead follicle "go" and waited for the others to reach a good size. This time we did an HCG trigger shot, which I think helped a ton with egg maturity. We got 22 eggs, 13 mature, and 12 fertilized. 6 made it to blast this time, but, alas, only one was CCS normal. In some ways, the second retrieval seemed way more successful, but the ultimate result was the same as the first. This experience confirmed that there was definitely a pattern of something wrong with my eggs (or possibly the combination of my eggs and my husband's sperm). Even though it wasn't the result we wanted, I felt relieved to find out what was going on. Rather than bank more embryos, we moved on to an FET, which fortunately was successful on the first attempt! I don't think we did anything special - just the standard month of birth control pills, followed by estrogen patches, vaginal estrace, vaginal progesterone (endometrin), and progesterone in oil injections. The vaginal estrace was added once it was determined that my lining was borderline too thin. Those drugs continued until we started weaning after our 8.5 week ultrasound.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
I think the initial testing was $4K; we spent around $5-6K on three IUIs. We spent about $50-60K for two rounds of IVF/ICSI/CCS and one FET (including medications).
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. G recommended single embryo transfer because we will be doing CCS. He said the odds of a pregnancy after transferring one chromosomally normal embryo would be 65-70%. If we were to transfer two, our odds would go up to 80%, but the risk of twins would be 60%. We were concerned about the risk of twins (and preferred to use our only 2 embryos to try for two, non-twin siblings) so we went forward with the eSET, which was successful.
9
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Treatment
5 IVF, Surrogacy
Diagnosis
Other
10
Strength: CCRM's reputation for success was lofty, but they actually exceeded our expectations. They were able to create an environment that is professional, thorough, thoughtful, hopeful, and ultimately, human. They empowered us by educating us from the moment we arrived (literally, we were in a class to understand A.R.T., meet the nurses, and meet the embryologist). They were invested in our understanding of why this was happening to us and how they could help. Finally, there wasn't one person that we met who wasn't really good at their jobs. Weaknesses: As a couple from Chicago, the only weakness from our perspective was geography. We understand how fortunate we are to be able afford the expenses of being treated in Colorado, but felt overwhelmed thinking about those that can not.
+ Read more
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IVF, Surrogacy
Diagnosis
Other
10
Describe your experience with CCRM Colorado.
Strength: CCRM's reputation for success was lofty, but they actually exceeded our expectations. They were able to create an environment that is professional, thorough, thoughtful, hopeful, and ultimately, human. They empowered us by educating us from the moment we arrived (literally, we were in a class to understand A.R.T., meet the nurses, and meet the embryologist). They were invested in our understanding of why this was happening to us and how they could help. Finally, there wasn't one person that we met who wasn't really good at their jobs. Weaknesses: As a couple from Chicago, the only weakness from our perspective was geography. We understand how fortunate we are to be able afford the expenses of being treated in Colorado, but felt overwhelmed thinking about those that can not.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
Dr. Schoolcraft spent the time to give us his honest assessment of our realistic chances of having our own child, no matter the method. While we had experience with other reproductive endocrinologists that were empathetic, informative, and ultimately unsuccessful, we appreciated the blunt approach taken by Dr. Schoolcraft. He didn't tell us what we wanted to hear so that we would spend more time and money with him. He gave us hope, which is a dangerous thing to give to a couple in our situation. If mishandled, it could have only prolonged our torment. Instead, he approached our dilemma with professionalism and honesty. Looking back, it was exactly what we needed.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Katie Boland)
Katie is a remarkable professional and human being. Under the circumstances, she was exactly the type of personality that we needed throughout the process. She was so impressively organized that we always felt like we were her only patients. Every step of the way, we knew that we were in good hands.
How was your experience with William Schoolcraft at CCRM Colorado?
As mentioned in previous answer, Dr. Schoolcraft takes a no-nonsense approach to treatment. Brutal honesty was welcomed by us. He answered every question we had every step of the way. Most of our procedures were actually performed by Dr. Surrey, who we could not recommend highly enough as well.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
Expect the blunt truth. Be thoroughly prepared when you get a private meeting with Dr. Schoolcraft as his time is limited.
Describe William Schoolcraft's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Schoolcraft explained thoroughly the risks of a multiple embryo transfer and long-term benefit of eSET. After careful consideration of his recommendation and collaboration with our GC, we were comfortable with his preference for eSET.
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35
Treated
2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
9
The billing and back office [at CCRM] is horrendous. If it weren't for my near constant follow up, I don't think we would of been paid back or gotten proper claims to insurance. ...The entire nursing staff at CCRM, including lab people are awesome - and really what make CCRM. You will rarely if ever talk to your doctor, and don't expect them to be the one to do your procedures as they rotate through. However, each and every nurse or lab were awesome to be with.
+ Read more
Age
35
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
9
Describe your experience with CCRM Colorado.
The billing and back office is horrendous. If it weren't for my near constant follow up, I don't think we would of been paid back or gotten proper claims to insurance. Furthermore, check your insurance policy - CCRM has a "policy" to require prepayment, or what they think your co-pay amount is (even if you've met your deductible and out of pocket max) and in same cases is outside of their contract with the insurance company. Causes a lot of additional work when you're already dealing with the emotional side of getting pregnant.
During treatment, were you treated like a number or a human with Sara Barton at CCRM Colorado?
Dr Barton takes the time to answer your questions, I never once felt rushed when I was meeting with her
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Stefanie)
The entire nursing staff at CCRM, including lab people are awesome - and really what make CCRM. You will rarely if ever talk to your doctor, and don't expect them to be the one to do your procedures as they rotate through. However, each and every nurse or lab were awesome to be with. After seeing them day after day during stims you start to build a great relationship.
How was your experience with Sara Barton at CCRM Colorado?
I came to Dr Barton and CCRM after failed IUI's and feeling less than important at another local Denver clinic. I don't think we were a typically challenging case for CCRM, but Dr Barton took the time to review our options and discuss our diagnosis with us. I was lucky enough that I had Dr Barton on the day of transfer and she made me feel at ease and explained what was occurring.
What's one piece of advice would you give a prospective patient of Sara Barton at CCRM Colorado?
Even though she hasn't been at the clinic a long time, give her the chance to be your doctor. There is a reason she's at one of the best clinics in the US and is easy to get appointments with!
Describe the protocols Sara Barton used in your cycles at CCRM Colorado and their degree of success.
Was on CCRM protocol 3 (no BC, primed with cetrotide). Had a diagnosis of DOR, so drugs were increased over the stim period as expected. Husband has a small morphology problem so we did ICSI and IMFI. Resulted in 5 embroyo's, and currently 28 weeks with twin girls.
Describe the costs associated with your care under Sara Barton at CCRM Colorado.
With medication, and procedures (including one day workup), we spent just under $35K for one IVF cycle. We are local and did not have added travel costs with that.
9
Doctor
Sara Barton
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
When you factor in what other clinics charge for IVF, CCRM is quite expensive. But looking at biopsy and ccs testing and the first FET being included it's combrabile (~$23000). Their FETs are very expensive at ~$6000...Strengths are the providers/lab. Weakness is the business office...I was assigned a primary nurse but have rarely ever seen her, talked to her, gotten results from her. I've most often seen Caroline. She 'spilled the beans' about the gender of our first embryo transfer. Any time I get results it seems like it's a different nurse calling me. I purposefully let it go to voicemail every time especially with sensitive information because I don't find them very compassionate/sympathetic.
+ Read more
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
Describe your experience with CCRM Colorado.
Strengths are the providers/lab. Weakness is the business office
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustafson I think can relate to his parents on a personal level having been through IVF himself. He is kind and mindful of how emotionally, financially and physically taxing this experience can be without sugar-coating or seeing unreal expectations. I appreciate that he told us he'd "tell us when to get off the roller coaster". As a health care professional myself I know there are no guarantees in this process. And while we haven't reached the outcome we're hoping for yet he has made this process so much better than our previous experience when of we don't see or talk to him directly that often.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Christine)
I was assigned a primary nurse but have rarely ever seen her, talked to her, gotten results from her. I've most often seen Caroline. She 'spilled the beans' about the gender of our first embryo transfer. Any time I get results it seems like it's a different nurse calling me. I purposefully let it go to voicemail every time especially with sensitive information because I don't find them very compassionate/sympathetic. They're just reading of the results and rarely seem to have looked back to have a reference point.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustafson I think can relate to his parents on a personal level having been through IVF himself. He is kind and mindful of how emotionally, financially and physically taxing this experience can be without sugar-coating or seeing unreal expectations. I appreciate that he told us he'd "tell us when to get off the roller coaster". As a health care professional myself I know there are no guarantees in this process. And while we haven't reached the outcome we're hoping for yet he has made this process so much better than our previous experience when of we don't see or talk to him directly that often. He has been open to our questions and concerns and been open himself about changes to our game plan. He wants the best for each of his patients and knows that sometimes the best thing is moving on.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Know that if he is telling you it's time to move on he has exhausted all of his resources/knowledge to help you. I truly believe that he is not concerned about his 'numbers' but about the well being of his patients.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Gonal-f, menopur, omnitrope, lupron, dexamethasone, hcg, cetrotide
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
When you factor in what other clinics charge for IVF, CCRM is quite expensive. But looking at biopsy and ccs testing and the first FET being included it's combrabile (~$23000). Their FETs are very expensive at ~$6000
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
They almost always do ccs treating and single embryo treating. We were in full agreement has we had miscarried chromosomally abnormal embryos prior.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 31
Treated
2013 - 2017
Success with this Doc
Yes
Treatment
5 IUI
Diagnosis
Other, Unexplained
10
CCRM Louisville is a smaller more personable clinic than the other locations....However altogether I was very pleased with how we were treated and the company was ran as a whole...We had a pretty good experience with the nursing staff, no real issues...I know there are a few different Dr's to chose from within CCRM but I would definitely recommend using Dr. Gustofson...[Cost Of Treatment] 17k ish
+ Read more
Age
27 - 31
Treated
2013 - 2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Other, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM Louisville is a smaller more personable clinic than the other locations. We had to go to the other 2 locations for different procedures and it was a bit of a difference and I could see how people could feel not as appreciated at those locations. However altogether I was very pleased with how we were treated and the company was ran as a whole.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson was amazing to work with during this difficult part of our lives. He took the time to sit down and go over our options and get to know us. He is a genuine human being and you could tell he was actually interested in getting to know us and our situation.
Describe your experience with the nursing staff.
We had a pretty good experience with the nursing staff, no real issues.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G was very thorough when it came to our treatment options. He is very genuine and personable and helped make this difficult process a lot easier on us. We ended up going back to see him to get pregnant with baby number 2 and would definitely recommend him to others.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
I know there are a few different Dr's to chose from within CCRM but I would definitely recommend using Dr. Gustofson. He will explain everything fully and is open to any questions.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
For the first pregnancy, we did 8 cycles of clomid and letrozole and 4 of those were IUI's the 4th one took. I only ovulate on one side because of my uterine malformation that's why there were cycles without an IUI. For the second pregnancy all it took was 1 cycle of Letrozole and 1 IUI and it took. We now have 2 beautiful babies thanks to the help of Dr. G and CCRM.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
17k ish
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 33
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
Katie was nice and helped me through the steps. She returned calls and answered questions. I felt like she could have been a bit more friendly or involved, but I know she also has a lot of patients, so it's very hard. There was some issue early on in my treatment. I had a Nurse (Kim) who was nice enough. She ended up leaving though and while I was notified she left, I was never notified of who my nurse was going to be. There was never an appt. set up so I could meet my new nurse or anything like that. I felt lost for a little while which was not a fun feeling.
+ Read more
Age
31 - 33
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM is a large clinic. That is a strength and may be seen as a weakness to some. You are not going to get a ton of 1:1 time with your doctor. And there may be times you have to remind your doctor or nurse of something. You need to be your own advocate and ask a lot of questions and point out anything that seems weird to you. But, they are among the best in this field and they always made me feel comfortable. The nurses and front-desk staff are so nice and friendly. I went to the Rose location in Denver and the woman (Ruby) who took my blood was phenomenal. She rarely left a mark, was always super quick, but most important was so nice. Her smile was the best in the middle of this terrible infertility journey. As long as you know what you are getting into with a large clinic, I think it's a fantastic place to be treated. I would never hesitate to recommend it to anyone needing treatment. And honestly, with how large it is, I think it would be possible for them to be WAY more impersonal than they are. They did a great job of making me feel valued and important when I was talking to someone.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
I recognize that Dr. Surrey wouldn't know my details if we ran into each other on the street, but every time he talked to my husband and myself it felt like he was talking directly to us and our situation. I didn't feel like he was giving us canned responses or recommendations. In addition, when we went through an ectopic pregnancy, he treated us with compassion and understanding. Like he truly cared.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Katie)
Katie was nice and helped me through the steps. She returned calls and answered questions. I felt like she could have been a bit more friendly or involved, but I know she also has a lot of patients, so it's very hard. There was some issue early on in my treatment. I had a Nurse (Kim) who was nice enough. She ended up leaving though and while I was notified she left, I was never notified of who my nurse was going to be. There was never an appt. set up so I could meet my new nurse or anything like that. I felt lost for a little while which was not a fun feeling.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey was fantastic. To some degree I think he took a bit for granted that my husband and I knew or understood more than we did at times, but if we asked him to slow down or asked questions, he was quick to adjust. Again, I knew that Eric Surrey didn't know me personally, but when we were meeting with him, it felt like we were the patients that mattered and that he was well versed in our specific situations. In terms of my expectations around meeting with a doctor at a large clinic, Dr. Surrey exceeded them in every way.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Write down questions ahead of time or as you are given explanations and don't be afraid to ask them. There's no reason to leave an appt. with Dr. Surrey unclear about next steps or anything he said.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
For IUIs, I believe the drug protocol was Letrozole + Trigger Shot + Progesterone suppositories. He preferred letrozole to Clomid because I had been on Clomid prior to the IUIs and did not see success. For the Egg Retrieval, I struggle to remember the exact drugs I took, but it was a fairly standard starting point...I don't think anything was specifically custom to my situation, since we were unexplained. For the Transfer, I started with a bit of birth control. I then moved onto using a steroid pill of some sort I think. For the bulk of it, I was on Progesterone Suppositories (twice a day), Estrogen Patches (worked up to 4 patches every other day), and Progesterone In oil injections (0.5 units) every other day. After labs were drawn at some point, they decided to increase the PIO injection to 1 unit every other day, and add in estrogen pills.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
It was a lot. CCRM is expensive and everything was out of pocket. I honestly have no idea what the total was.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Surrey recommended a single embryo transfer given our age and the unexplained nature of our infertility. I appreciated his candor and recommendation, and that's what we went with.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
9
Staff at the clinic were all generally very helpful and professional. They were also prompt in returning calls and very pleasant when there for tests, etc. The clinic itself is clean, quiet and comfortable...There were times when it seemed like we got different information from different people at the clinic. For example, I would be told that I needed blood work but then when I would come in blood work would not be part of my tests that day. Or other times the blood work orders were not complete. It was good that I knew what I had been told because I was able to question them and things were fixed promptly when needed. This may have been because we would sometimes see different nurses who were not as familiar with our care. People were always quick to fix issues and always double checked anything I was concerned about.
+ Read more
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
9
Describe your experience with CCRM Colorado.
Staff at the clinic were all generally very helpful and professional. They were also prompt in returning calls and very pleasant when there for tests, etc. The clinic itself is clean, quiet and comfortable.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. G was very personable. My husband and I appreciated that he fully and clearly explained each stage in the process and what our fertility issues were. He asked us to consider difficult questions and gave us the time to do so recognizing that we would need time to think carefully about the options he was putting forth and what they could mean for us. He was also very encouraging and even phoned us to congratulate us personally when we had success.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Annalise)
We did not always see Annalise although that is who we were assigned to. In fact it was another nurse, Melissa, who did my IUI and I often received calls from other nurses regarding test results. Annalise was very kind and helpful when we did meet with her. Melissa was also extremely professional and had a great sense of humor which helped me to feel comfortable when undergoing the IUI.
What specific things went wrong at CCRM Colorado?
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. G is very personable and manages to balance a difficult topic with grace and humor. He helped us to feel very at ease throughout our treatment. Although he would write things out while talking to us about them we would still sometimes feel a little overwhelmed at the sheer amount of information. He also at times covered things very quickly. However we always felt that we had time to ask questions or clarify anything we might be confused about. We always felt like we were the patients he was focused on in that moment - it never seemed like we were rushed during our consults with him.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be prepared for a lot of information and to ask questions and not be afraid to clarify when you need to. He's open to it.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We had to adjust out diet to take out caffeine completely and avoid alcohol. I was also put on levothyroxine to manage my TSH levels. Once we did the cycle I had to take clomid for several days and then took estrogen and progesterone supplements as well.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Much of our treatment was covered, but we probably paid about $2000 out of pocket for the various tests and treatments that we had.
9
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
6
The business office [at CCRM] is TERRIBLE - they didn't even respond to some of my messages. Yet when my payment was due to them they hounded me repeatedly. When the way they run payments triggered holds from my bank, they insisted I keep calling back (three calls each to the bank and then CCRM) immediately when I was due in a meeting or else they'd cancel my cycle. They also do not make clear up front that as a long distance patient you're still paying full price for the cycle including all monitoring appointments at CCRM even though you're not doing them there because you have to have a local clinic perform those tasks (and pay f
+ Read more
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
6
Describe your experience with CCRM Colorado.
CCRM's reputation for success is high, but you definitely feel the impersonality inherent there. The doctors themselves are probably the high point but with a few exceptions I was disappointed in the vibe/process. One important note - you basically cannot reach a human being by phone when you call (you reach a phone tree) unless you would lie and state you're a medical provider, or if you had an emergency. I did neither of those so I was constantly leaving messages and the having to take calls at inconvenient times (whenever CCRM got back to me). Also it is SO expensive compared to other clinics, and CCRM doesn't provide the same level of assisting with discount programs as did other clinics I've worked with. The business office is TERRIBLE - they didn't even respond to some of my messages. Yet when my payment was due to them they hounded me repeatedly. When the way they run payments triggered holds from my bank, they insisted I keep calling back (three calls each to the bank and then CCRM) immediately when I was due in a meeting or else they'd cancel my cycle. They also do not make clear up front that as a long distance patient you're still paying full price for the cycle including all monitoring appointments at CCRM even though you're not doing them there because you have to have a local clinic perform those tasks (and pay for them separately). I also am due a refund from my cycle since we didn't have any embryos to test for genetic abnormalities and I have not heard from them. I have not yet followed up but am frankly expecting them to fight to keep our money due to some fine print I might have missed based on my experience to date.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustofson had a good bedside manner, but CCRM is a pretty heartless machine where you feel nearly every interaction is impersonal except for with the actual doctor(s).
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Nicole)
Nicole was generally supportive but always sounds in a rush because she's such a fast/perky talker. At times when other nurses called they were super short and one even got huffy with me when I needed her to repeat something because it was so much information. So much is provided in a binder or on the web for an out-of-town patient and you're generally left to call with questions instead of being walked through things - with the exception of dosages, which the nurses are proactive about providing.
What specific things went wrong at CCRM Colorado?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson provided the reality of my chances, but did so in a friendly and professional manner. It was fairly blunt and stark in a way, but mainly because he was sharing less-than-promising chances based on test results. His manner of speaking was appropriately kind. I definitely got the impression Dr. G (and CCRM) believe in the school of thought of being up front with the worst-case scenario, versus being overly encouraging.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Consider being a patient at his other office in northwest Denver, versus Lone Tree where you feel like a number.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We spent a month "priming" with a lot of supplements geared towards my likelihood of being a "poor responder." Toward the end I had three days of Ganirelix. Then when I got my period, we started the stim cycle with the various oral and injected medications, leading to retrieval. I had five egg sacs but only two matured - they were both large enough for retrieval and the others weren't. Of the two retrieved, only one matured enough for fertilization, and it didn't fertilize.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
$25k plus $8k for medication
7
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2017
Success with this Doc
Yes
Treatment
4 IUI, 2 Egg Freezing
Diagnosis
10
This clinic [CCRM] is extremely well organized. You do kind of feel like just a number at times because it is like a factor - HOWEVER, my doctor and nurse have not given off this feeling. The location is very easy to find and everything is in ONE building which is great for the embryos. The weaknesses include the higher price and the fact that there lab only takes one insurance. I have to pay everything out of pocket and it is getting very expensive.
+ Read more
Age
37
Treated
2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 Egg Freezing
Diagnosis
10
Describe your experience with CCRM Colorado.
This clinic is extremely well organized. You do kind of feel like just a number at times because it is like a factor - HOWEVER, my doctor and nurse have not given off this feeling. The location is very easy to find and everything is in ONE building which is great for the embryos. The weaknesses include the higher price and the fact that there lab only takes one insurance. I have to pay everything out of pocket and it is getting very expensive.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
He is very attentive and answers all questions. I have also been in contact with my nurse who contacts him and gets answers very quickly. He also manages all of his own patients even though he is in a large group of physicians.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Taylor)
I absolutely love my nurse. She is totally on top of it and always returns my phone calls the day of. She has also explained the protocols to me and the thinking behind meds etc. If she is every unsure of something, she contacts DR Surrey and gets me a definite answer. She is really a great nurse.
How was your experience with Eric Surrey at CCRM Colorado?
He reviewed my previous IVF cycle and tried to make it better for my second try. We are currently doing a third IVF and he has completely changed the protocol which is good. I am hoping for better results. He has always been very friendly and has a great sense of humor.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
He is very direct and sure of what he wants to proceed with and that is something that I appreciate. On the other hand, he is also open to suggestions in the protocol and always listened to what I had to say.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
The first IVF cycle with him was my second overall. I was on a normal responder protocol with suppression using birth control pills for one month, followed by stims (Gonal f, menopur, dexamethasone and cetrotide) I had a double trigger with that cycle. We retrieved 9 eggs, 4 mature, 2 blasts, one normal per testing. My first cycle we had 12 eggs, 4 mature and non were normal....so the second cycle was an improvement. I am about to undergo my third retrieval in 3-4 weeks.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Initial work up is around 4,000-5,000 dollars 23,000 for first IVF cycle - includes PGS testing 15,000 for second IVF cycle - includes PGS testing
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I have not transferred yet.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 37
Treated
2014 - 2017
Success with this Doc
Yes
Treatment
1 IVF, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage
10
The clinic staff [at CCRM] for the most part is really good at what they do and very friendly and compassionate. I only had a few nurses that I didn't love, but for the most part everyone is amazing. They really make sure that you are fully informed every step of the way. We had appt's almost every day during our mock cycles and Stims and the sonographers always communicate what they see and you always sit down with a nurse after blood work and ultrasound to discuss results and next options which we appreciated not having to wait for phone calls. Our doctor always followed up with us personally and did all of our procedures which we appreciated also. The facilities are clean and well kept, warm and inviting.
+ Read more
Age
34 - 37
Treated
2014 - 2017
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage
10
Describe your experience with CCRM Colorado.
The clinic staff for the most part is really good at what they do and very friendly and compassionate. I only had a few nurses that I didn't love, but for the most part everyone is amazing. They really make sure that you are fully informed every step of the way. We had appt's almost every day during our mock cycles and Stims and the sonographers always communicate what they see and you always sit down with a nurse after blood work and ultrasound to discuss results and next options which we appreciated not having to wait for phone calls. Our doctor always followed up with us personally and did all of our procedures which we appreciated also. The facilities are clean and well kept, warm and inviting.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr G has always called my husband and I personally with our results after egg retrieval, transfer, and he called us daily to check up after our surrogate was forced to terminate twins due to a cesarean scar implant. He has amazing bed side manner and went above and beyond with us.
Describe your experience with the nursing staff.
We have many friends that have gone to CCRM and loved the nurses. We got bounced around a little due to starting out ttc with me carrying and switching to a GC.
How was your experience with Robert Gustofson at CCRM Colorado?
We have been patients since 2014 when we saw one of his competitors who we didn't feel had the bed side manner for us or our journey. I have secondary infertility, recently married, and my husband has never had a child of his own. Dr G took the time to get to know us and our situation and recognized the importance of us having a baby. He performed corrective surgery and gave me every chance to carry before we decided it would be best to use a gestational carrier. Our egg retrieval and transfer were successful and we would be due with twins October 4,2017 had one not implanted in our gc's c scar. Dr G has personally contacted us through every important step to give us results himself. We are continuing our journey with him and have 3 remaining embryos.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be honest with him about your goals and he will be compassionate and help you through your journey
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We started with corrective operative hysteroscopy in 2014 followed by 3 ock cyckes to see if my lining would thicken. The mock cycle protocols resulted in getting my lining thick enough but I had New scar tissue form inside the uterus which we mutually decide it was time to use a GC. Our Stims and egg retrieval went flawlessly and resulted in 13 mature eggs, 9 fertilized, 8 made it for testing and 5 were genetically healthy. Our GC had some set backs, we could not complete her work up until she was 1 year PP, and had 2 periods after stopping nursing. She then had to lose enough weight to have a BMI of under 30 to proceed to FET protocol which also went flawlessly. Our transfer went off without a hitch, both embryos thawed perfectly and were hatching which resulted in a twin pregnancy.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
For Stims and egg retrieval the cost was around $14,000 not including medication, and for our GC frozen transfer including her one day work up and testing was about $13,500.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
CCRM in general is pro eSET and we chose to transfer two embryos only because we were using a gestational carrier and had already previously gone through ttc ourselves and our first GC backed out after medical clearance so the amount of time we had waited was worth taking the risk of twins to have a baby in the end which didn't work out for us. Dr G supported our decision but gave us all the information with the risks of multiple pregnancy and highly urged a eSET.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 33
Treated
2015 - 2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids, Other
10
This place [CCRM] is amazing. Top notch, research facility, and highly regarded in the US for their field. My only negative is that they are very busy all the time so sometimes you have a little wait...CCRM is very expensive. The first day initial work up was around $5,000, then the upfront cost for egg retrieval and first transfer was about $15,000 and then optional (which we did) CCS (genetic testing) for up to 10 embryos was $8,000... spoke with Amy 90% of the time and another nurse only 10% of the time, which I like as Amy knew what was going on with me.
+ Read more
Age
31 - 33
Treated
2015 - 2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids, Other
10
Describe your experience with CCRM Colorado.
This place is amazing. Top notch, research facility, and highly regarded in the US for their field. My only negative is that they are very busy all the time so sometimes you have a little wait.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
I have a very difficult diagnosis and Eric Surrey wanted to be the only Dr at CCRM to help us because it was so difficult. He has kept to that promise. He was excited and optimistic in the good times and compassionate in the hard times. He was also very honest in our chances and never gave us false hope.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Amy)
I spoke with Amy 90% of the time and another nurse only 10% of the time, which I like as Amy knew what was going on with me. I spoke to Amy 2-3 times a week if not more. She was always informative and took the time to answer my millions of questions. She would also consult Dr. Surrey and get right back to me if needed.
How was your experience with Eric Surrey at CCRM Colorado?
After having 3 local RE's tell us our only hope was donor eggs we went to CCRM. Eric Surrey was honest and upfront that our chances were slim but he was willing and able to help us at least try. We ended up getting 3 great embryos. Our first transfer failed and he was compassionate yet optimistic for the next one. Our second transfer took and he was so excited for us, unfortunately after we were released from CCRM we had a 2nd trimester miscarriage. In our talks with Dr. Surrey now he has come with great options to try again with either trying to transfer into me again or a gestational carrier. I have CCRM to thank for giving me even the option of using my own eggs. Every step of the way from the nurses, to the front desk ladies to the lab techs and everyone in the operation area, they are all top-notch professionals. I cannot recommend CCRM and Dr. Surrey enough. You are in gentle, caring, empathetic, professional hands with them.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
CCRM is expensive and the processing is daunting and scary. Trust them. They are a world class research facility in the top of their field, they won't steer you in the wrong direction. I would (and probably will) do it all again with them in a heartbeat.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I don't remember the specific type of protocol for my retrieval, but we did clomid, final-f, menopure, cetrotide, and triggered with Lupron. Dr Surrey went pretty aggressive as I only have one ovary and at 31 have poor quantity and quality eggs. We ended up with 3 great quality embryos to freeze out of the 7 they retrieved. It may sound like a small number but the percentages are amazing with what we were working with. Transfer we used birth control, lupron, endometrian, progesterone injections, vivelle estrogen patches and an oral estrogen. My lining did really well on this.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
CCRM is very expensive. The first day initial work up was around $5,000, then the upfront cost for egg retrieval and first transfer was about $15,000 and then optional (which we did) CCS (genetic testing) for up to 10 embryos was $8,000. Medications were not included in this price which was about $6,000 for the retrieval and $1,500 for each transfer.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr Surrey only allowed us to do 1 embryo at a time as I only have half a uterus and the risk of twins was too risky. We did genetic testing and they really don't recommend transferring multiples when you know you have good embryos- we agree with their methods.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
8
They [CCRM] are very responsive and helpful with all of your questions and concerns. I was treated like my case was very important the entire time I was being treated...My trigger shot for the first IUI procedure was not called in timely. Also I had to go to both the lone tree location and denver location back to back to get labs done before starting treatment because they forgot to order all necessary tests...I really appreciated having one.l nurse assigned to me that was familiar with my face and case
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with CCRM Colorado.
They are very responsive and helpful with all of your questions and concerns. I was treated like my case was very important the entire time I was being treated.
During treatment, were you treated like a number or a human with Sara Barton at CCRM Colorado?
Her "bedside manner" gave me the sense that she truly cared about our personal infertility journey, how it impacts us from a whole-person (not just physical) perspective, and that she wanted to see us succeed.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Erica)
I really appreciated having one.l nurse assigned to me that was familiar with my face and case. However, Erica left CCRM during my treatment and I was reassigned. Some of the nurses made the IUI procedure more comfortable than others. I especially liked the nurse that used IUI with sonogram to help guide.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
How was your experience with Sara Barton at CCRM Colorado?
Based on a diagnosis of unexplained infertility, and a relatively good prognosis, we have not yet met very often with Dr Barton, but in our few interactions she seemed caring, determined to put us on a path towards live birth and seemed to handle my course of treatments through the 3 IUIs as I expected.
What's one piece of advice would you give a prospective patient of Sara Barton at CCRM Colorado?
She makes me really comfortable discussing the tough topics related to infertility.
Describe the protocols Sara Barton used in your cycles at CCRM Colorado and their degree of success.
We did ovarian stimlation with clomid (100 mcg) for 3 cycles on cycle days 3-7. Beginning with Ultrasound to check for cysts prior to beginning medication each cycle. Follicle check ultrasounds on approx cycle day 10-12. Triggered ovulation with Ovidrel for IUI scheduled 36 hours after trigger. Semen collection was scheduled for 2 hours prior to IUI. When lining was less than 7mm at follicle check, vaginal Estrace was given to help with uterine lining, and continued until 2 weeks after ovulation. No pregancy was achieved through these 3 cycles.
Describe the costs associated with your care under Sara Barton at CCRM Colorado.
Approximately $1,000 per IUI cycle including all medications (nothing covered by insurance). Diagnostic work and appointments with dr were also around $1,000.
Describe Sara Barton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
N/A
7
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
?
Treatment
3 IUI, IVF
Diagnosis
Unexplained
5
My nurse [at CCRM - Denver]suddenly had a family emergency for a week while I was waiting for HSG results and my IVF protocol and calendar. I was disappointed another nurse did not step in as we were in a time crunch...My nurse has been the main reason I feel like a number, every time I speak to her in person or over the phone, she asks me to remind her of our situation...Their strengths are being organized, usually getting early to an appointment means I'm in and out earlier than expected. Everyone's helpful and the facility is clean
+ Read more
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Unexplained
5
Describe your experience with CCRM Colorado.
I have no complaints. Their strengths are being organized, usually getting early to an appointment means I'm in and out earlier than expected. Everyone's helpful and the facility is clean.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
I had my diagnosis of endometriosis prior to coming to CcRM. We tried 3 IUI's, all failed, and every time I ovulated too quickly. They didn't seem to try anything outside of their typical protocol and my 3rd iui was canceled due to missing ovulation. Now that we're moving on to IVF, I asked Dr schoolcraft why he chose my protocol and he said "bc it will give you your best chance of success." While that's an obvious reason to choose a protocol, I'd like to know WHY he's chosen this particular one and what they expect the results or process to be. My nurse has been the main reason I feel like a number, every time I speak to her in person or over the phone, she asks me to remind her of our situation. Once, she told me 10 minutes of someone else's health issues before I realized she wasn't talking about me. We're local to CCRM and I've heard they're great so I'm trying to look past all of this.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Michelle Chase)
Staff is great but my nurse has been difficult to work with. She's unorganized, usually uninformed and somewhat checked out. I've met other great nurses but haven't asked to be switched since I don't want to ruffle any feathers.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
How was your experience with William Schoolcraft at CCRM Colorado?
I'm not sure what his strengths are as we're currently in treatment, weakness is probably compassion/lack of emotion. I don't need emotion but I know some people do. He also isn't a big talker and people need to bring questions to him to get answers.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
Ask any and all questions, be prepared, do research to be able to have questions.
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
1 iui with clomid and ovudril, switched to letrozole no trigger for last 2 IUI's. Clomid increased my cramping due to 4 follicles growing, letrozole gave me 1 follicle each time but sped up ovulation. Just received IVF protocol, priming with Doxycycline, cetrotide, estrogen patches. Stimming with cetrotide, gonal-f, menopur, and triggering with pregnyl and Lupron. No reasons were really given for any of them other than they should be successful.
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
So far we've spent about 15,000 in IUI's and testing. IVF with icsi will be 34,000.
5
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Other, Unexplained
10
I have nothing but great accolades for Morgan [nurse at CCRM- Lone Tree]. She is AMAZING!! Always responsive, knows her stuff, is always on top of things. If I am unable to reach her or she is out of the office, the nurse line is always available and very responsive as well. I absolutely loved my CCRM experience and was primarily due to her care...Provides on site acupuncture prior to transfer (very convenient)
+ Read more
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Race
Middle Eastern
Income
$500K
Occupation
Entrepreneur
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Other, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM Lone Tree has many great positives. 1) excellent location 2) plenty to do in the area 3) great lodging options at different price points 4) location is very clean and welcoming 5) plenty of shopping / restaurants in the area 6) location feels very serene and excellent place to have an embryo transferred 7) proximity to Denver and Boulder gives you plenty to do if you want to extend your stay into a mini trip. Especially recommend the Botanical Gardens, gives you a place to relax with nature. 8) Provides on site acupuncture prior to transfer (very convenient) 9) has child care options nearby 10) Denver airport is easy to get in/out of. 11) Has a small onsite cafe with plenty of options. I have no negatives here. If I really had to search for something negative to say, maybe they could have a nicer outdoor/patio garden/greenery area to hang out and it gets pretty hot in the hot summer months.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
I felt human. Dr. Schoolcraft is there to do his job. He's not there to be your best friend or give your false hope. He simplifies the process, lays it all out and gives your his opinion. He is also human and can only do so much. I was pleased that he doesnt sugar coat anything, knows what he is doing and gave me confidence in being his patient that at all times I was in very capable care. His staff, especially nurse, Morgan is very much on top of things. Extremely responsive, caring and provides immediate feedback and ideas to assist during the process. I couldnt have asked for greater care besides the positive outcome that we had.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Morgan)
I have nothing but great accolades for Morgan. She is AMAZING!! Always responsive, knows her stuff, is always on top of things. If I am unable to reach her or she is out of the office, the nurse line is always available and very responsive as well. I absolutely loved my CCRM experience and was primarily due to her care.
How was your experience with William Schoolcraft at CCRM Colorado?
Dr. Schoolcraft is very capable in his field. I had unexplained infertility as well as a miscarriage. His plan of action seemed appropriate and addressed the issues I had. Although I have had symptoms of PCOS, I was never diagnosed with it. Dr. Schoolcraft cleared that issues and found that I did while all Drs through my adult life had missed it until age 36. He also recommended a D&C and after researching the procedure, I only felt comfortable for him to perform this procedure during retrieval vs. having another dr perform. I found him to completely competent and understanding. He never forced us to do anything that was outside our comfort zone and he recommended transfer of one singleton despite having a previous miscarriage. I feel his treatment was in my best interest from day 1.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
We were not ones to have a ton of questions since we've been through it all. However, our communication with him was limited to our consultation. All other communication was done through our nurse out of personal preference. I felt that he was fully capable and if I had any concerns, nurse was competent and sought answers when needed. I would have all questions ready for consultation so that everything is crystal clear.
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
I dont remember the exact protocol, but I know he has a number of different protocols. The one he used was based on my previous history with other dr's while using clomid. his protocol worked for me. He also recommended a d&c since my lining was very thick and old. I have pcos so my body sheds less lining. I bumped my vitamin D intake and my husband took his vitamin cocktail. All worked out for us.
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
We paid for specific one day work items while on site and then paid lump sum for the "package". Have a nominal credit on file that will be used towards next years storage fees and additional FET.
Describe William Schoolcraft's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Everyone told us that Schoolcraft typically transfers two however we didnt find that to be the case. Schoolcraft recommended one transfer based on our history and age. I think his recommendations is based on your overall situation and not something he just thinks "will work". He wanted a positive outcome but also less risk for both me and potential baby.
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
39
Treated
2017
Success with this Doc
No
Treatment
4 IUI, 2 IVF
Diagnosis
6
The clinic [CCRM Colorado] is nice, large, and well organized.... They answered questions within 24 hours via the portal. I had several nurses that would respond which made it a little confusing. My preference is to have 1 main contact.... A big weakness in my opinion is you are forced to use their in-house lab. Although I initially thought this was a benefit, very few insurance companies are covered under their lab.... I remember a hefty consultation fee as well, it was significantly higher than most.
+ Read more
Age
39
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
6
Describe your experience with CCRM Colorado.
A big weakness in my opinion is you are forced to use their in-house lab. Although I initially thought this was a benefit, very few insurance companies are covered under their lab. We ended up paying far more than we needed to. The clinic is nice, large, and well organized.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Maybe because we weren’t going through a full IVF cycle but just transferring an embryo but I dont even remember my nurse. I do feel like we were given a bunch of information but it was all contained and sent through a portal. It felt kind of cold vs having direct email access to my nurse
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Yes but I don’t remember her name. All communication was through their portal. )
They answered questions within 24 hours via the portal. I had several nurses that would respond which made it a little confusing. My preference is to have 1 main contact.
How was your experience with Eric Surrey at CCRM Colorado?
I felt he was very knowledgeable, warm, and friendly. I only saw him twice I believe. We did a FET with our 1 remaining untested embryo from our IVF cycle in 2015. We had it shipped from IL to CO for the transfer. When the transfer failed the Doctor called me personally to tell me it failed. It was nice for him to reach out.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
I wish I would have asked more questions on the likelihood of it working. With an untested embryo with a 35 year old egg I guess our chances weren’t very high. We were disappointed and didn’t feel prepared for it not to work.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I don’t have access to my paperwork, I must not have saved it and it was sent via the portal.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
As mentioned earlier, their lab where they require all testing was not covered under our insurance when most places were. We didn’t find that out until we were too far down the path to turn back. I remember a hefty consultation fee as well, it was significantly higher than most.
6
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
45 - 46
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
10
[Nurses at CCRM Colorado were] Warm, friendly and always on time with next steps. Clear on all communications about protocols and prompt with answers to questions...The clinic was quiet, peaceful and clean. They were flexible if I was late and communicated clearly about when we'd see doctors, etc. Recovery and waiting rooms were decorated well...didn't feel austere. The only weakness would be its location.
+ Read more
Age
45 - 46
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
10
Describe your experience with CCRM Colorado.
The clinic was quiet, peaceful and clean. They were flexible if I was late and communicated clearly about when we'd see doctors, etc. Recovery and waiting rooms were decorated well...didn't feel austere. The only weakness would be its location.
During treatment, were you treated like a number or a human with Vasiliki Moragianni at CCRM Colorado?
She is extremely patient and has a wonderful personality so her bedside manner was comforting and jovial. She was supportive and encouraging even when we chose options that were not statistically promising.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Valerie Cyrus)
Warm, friendly and always on time with next steps. Clear on all communications about protocols and prompt with answers to questions.
How was your experience with Vasiliki Moragianni at CCRM Colorado?
We can't say enough positive things about our experience with Dr. Moragianni! After several unsuccessful IVF procedures at another popular fertility clinic in Northern Virginia, we decided to meet with Dr. Moragianni to see if she could offer us a different and more promising strategy. My husband and I are both in our mid and late forties so while we were very aware of the statistics, we still wanted to try everything. Dr. M spent an hour and a half with us during our first meeting and patiently explained all of our options in great detail but with warmth and care. It was such a wonderful experience that we immediately decided to start working with her. When we chose a path that was statistically not very promising, Dr. M was still extremely supportive and encouraging giving us the right amount of hope balanced with the facts. When that didn't work, we tried our next option and spent many months working with Dr. M to make our dreams a reality. In December of 2016, right before Christmas, we were told we were pregnant!!! She was as excited as we were and we enjoyed many special moments as we checked on our fetus and heard her heartbeat in early 2017. Our baby girl was born in August and we are overflowing with deep gratitude for all Dr. M did to bring her into this world. I will also add that as the primary patient, I am a bit high maintenance...lots of questions, lots of worries and a total wimp with medical procedures. Dr. M was so patient with me and used her charming personality to relax me and calm me down during some of the stressful episodes of our journey. I HIGHLY recommend Dr. Moragianni to anyone trying to conceive via IVF. I believe our relationship with her and her expertise and knowledge was instrumental to our success.
What's one piece of advice would you give a prospective patient of Vasiliki Moragianni at CCRM Colorado?
Enjoy a vastly different experience with her...as your trusted advisor, as your coach and as a caring professional.
Describe the protocols Vasiliki Moragianni used in your cycles at CCRM Colorado and their degree of success.
I wish I could remember them all but I don't. I remember lots of shots and some pills during a stimulated cycle and then more shots and maybe some pills with preparing for a transfer.
Describe Vasiliki Moragianni's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
For my age, Dr. Moragianni absolutely made the right decision. I got pregnant on our first transfer of a donor egg with my husband's sperm. If we had transferred two at my age, I know my pregnancy and delivery would be even more difficult. I am thankful to have a little girl and have my health in tact so I can take good care of her for many years.
10
Doctor
Vasiliki Moragianni
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
North VA
Nursing
– Read less
10
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, PCOS
10
Overall the clinic [CCRM] was great...It is a little more expensive than other clinics with for IVF...[Nurse] Melanie was amazing. She was responsive and compassionate....Costs were typical - meds, procedure, doctor time and testing. All in we spent about $30,000...Dr Schoolcraft and CCRM spent time answering my questions and helping me solve my infertility problems that other clinics could not...I cannot day enough good things about his work, his clinic and the support I received from his staff especially being an out of state patient.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, PCOS
10
Describe your experience with CCRM Colorado.
Overall the clinic was great. It gets results for many and is known for treating older difficult patients. I needed a clinic that would be honest with my issues and truly help. I would say is the best in there US. When I first arrived there were couples from all over the world in the lobby waiting for their day to begin. It is a little more expensive than other clinics with for IVF but with all the testing you know you are getting a perfect embryo. My perfect embryo made me a first time mom in September and I will forever be grateful for CCRM. They helped us start a family.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
Dr Schoolcraft and CCRM spent time answering my questions and helping me solve my infertility problems that other clinics could not
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Melanie )
Melanie was amazing. She was responsive and compassionate.
How was your experience with William Schoolcraft at CCRM Colorado?
Dr Schoolcraft is a pioneer in his field. He is direct in his treatment and he gets results. He is not a warm and fuzzy doctor but was the only one able to get me to retrieval on first round without overstimulating me and resulted in my first child. I cannot day enough good things about his work, his clinic and the support I received from his staff especially being an out of state patient.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
Don’t be turned off if he is not warm. He states the facts and is honest with his treatment recommendations. His plans get young results.
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
I did IVF and the protocol included antagonist treatment. I don’t recall the exact medications but took a few days longer to trigger. For transfer they used a Lupron medication that was administered 2 months in advance to help with my endometriosis.
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
Costs were typical - meds, procedure, doctor time and testing. All in we spent about $30,000
Describe William Schoolcraft's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
No concerns as i was a relatively young patient for CCRM and didn’t want multiples. They also say the failure is lessened by only transferring 1
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
33
Treated
2017
Success with this Doc
No
Treatment
3 IUI, 5 IVF
Diagnosis
Male Factor, Poor Egg Quality
7
My nurse [at CCRM] was on top of my cycle and I felt that she really cared...CCRM is very organized and almost every person who works there is so kind...You have to make sure you follow up on everything- labs, medications, pharmacies, payments, etc. The one huge weakness is the business office. They are very hard to get a hold of. It is extremely stressful when your payment is due in 5 days and they won't call you back. They only call you back if you say "I want to make a payment."
+ Read more
Age
33
Treated
2017
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 5 IVF
Diagnosis
Male Factor, Poor Egg Quality
7
Describe your experience with CCRM Colorado.
CCRM is very organized and almost every person who works there is so kind. I have only ever spoken to one nurse who seemed to hate her job and treated me like a child (I'm so glad I only had to talk to her once!). You have to make sure you follow up on everything- labs, medications, pharmacies, payments, etc. The one huge weakness is the business office. They are very hard to get a hold of. It is extremely stressful when your payment is due in 5 days and they won't call you back. They only call you back if you say "I want to make a payment." They do not follow up on insurance claims and always blame the insurance company. They make mistakes on how much money they need to reimburse patients and you will only get your money back if you stay on top of everything. They require you to prepay even though the insurance company says you should NOT prepay for services. I have spoken with many other patients who get incorrect bills. The business office told them that the bill was sent in error because they don't always check to see if you've already paid for a service prior to sending a bill.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
The doctor has good bedside manner and seems to care, but at the same time, he has so many patients that it's hard for him to remember every specific case. His first recommendation for treatment was a protocol that I had already tried unsuccessfully and I had to remind him of this. He then agreed his original protocol wouldn't work. If a patient didn't remember their medical history, or didn't feel comfortable objecting to a doctor's recommendation, they would have not received the proper care.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Taylor Cook)
My nurse was on top of my cycle and I felt that she really cared. Having a good nurse can make this process so much easier. She never acted like I was bothering her. She only forgot to call in one RX, but apologized to me. If my nurse was out of the office, one of her colleagues would get back to me if I had any concerns.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
How was your experience with Eric Surrey at CCRM Colorado?
Strengths: Bedside manner, knowledge, experience Weaknesses: Too many patients to really dive deep into someone's medical history, too busy to easily set up a meeting, no one explains the long term side effects of multiple IVF cycles/high doses of medications
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Be sure you know every piece of your medical history, medication doses, and lab results. Don't rely on the doctor to know all of this.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
The antagonist protocol was used because my lab results were all very good. ICSI and IMSI were used for male factor infertility. None of my embryos made it to Day 5.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Ultrasounds for monitoring $ 1,000 Nurse Patient Coordination Fee (not billable to insurance)$ 1,175 Nurse Patient Coordination Fee (not billable to insurance done w/FET) $500 Retrieval of oocyte by physician $ 1,177 Transfer of embryo by physician $925 Ultrasound for retrieval $200 Ultrasound for transfer (done with FET) $200 Surgical Suite for retrieval (out of network) $3,279 Surgical Suite for transfer (out of network-done with FET) $1,005 Anesthesia: $475 Labs: $ 1,775 Sperm Isolation w/semen analysis $615 IVF-Lab-Oocyte identification $615 IVF-Lab Culture and fertilization $1,516 IVF-Transfer prep (done with FET) $615 Hatching or Blastocyst $925 Thawing of embryo (done with FET) $1,000 Embryo biopsy $1,600 Genetic Consult (not billable to insurance) $350 Fertility Genetics - CCS testing on embryos (not billable to insurance) $1,700 Embryo Freezing $975 ICSI $2,836 IMSI $525
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I have not completed a transfer with this doctor.
8
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2017
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF, Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
While you have a designated nurse and a primary doctor [at CCRM], you will see many different people. Our doctor did not actually perform any of our procedures however everyone takes very good care of you!...The preliminary tests seemed endless and the costs added up....he nurse team took their time to thoroughly explain everything throughout the process. They left no stone unturned...Our nurse read our chart wrong on one occasion but called and corrected it before it impacted anything.
+ Read more
Age
36
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF, Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with CCRM Colorado.
While you have a designated nurse and a primary doctor, you will see many different people. Our doctor did not actually perform any of our procedures however everyone takes very good care of you! They are thorough and it takes time for tests and protocols but that is why they have such a great reputation!
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Our care was personal and treatment was tailored directly to our diagnosis. Dr Surrey and the nurse team took their time to thoroughly explain everything throughout the process. They left no stone unturned
What specific things went wrong at CCRM Colorado?
  • Provided conflicting information
How was your experience with Eric Surrey at CCRM Colorado?
Doctor Surrey is both compassionate and straightforward. He took his time to fully run every test and while it took a long time, i knew I was getting the best care. He made many recommendations but still left the door open for us to make decisions. We followed all of his advice. He genuinely cares about each couple he treats
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Be patient. As an infertile couple we were so anxious for results. Everything took WAY longer than expected. Cycles were long, tests took time, the protocol changed and took longer. But it is all for good reason and we got results!!
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
We originally were going to do one IVF cycle. At the time of retrieval there were not many fertilized eggs and we decided to expand to a three cycle retrieval protocol per Surrey's recommendation. After the third retrieval we opted for PGS testing due to my poor egg quality. This was also strongly recommended. We had certainty at he time of our transfer that our embryo was genetically normal and would have second guessed ourselves if it didn't take.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
The preliminary tests seemed endless and the costs added up. We went for the Rolls Royce of treatment plans and had three consecutive retrievals with a freeze all as well as PGS testing. I think the package was $50K, meds not included.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Because of PGS we felt a single transfer was a good choice. We could always come back for a second transfer if it didn't work.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
35
Treated
2017
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor
6
The clinic [CCRM] needs to be better about follow up. The business office has yet to respond to our request for a pricing breakdown. They need to be more responsive to voicemail.... We were diagnosed with Male Infertility. My husband had already been seen by a urologist and Dr. Gustofson's first approach was to better understand the treatment thus far. From there we were given the options to use a donor. We were then advised on the donor banks, then the IUI and IVF process. These decisions have yet to be mad on our part we are currently in step one which is getting the information from the Urologist to Dr. G. for review and his opinion on if we should pursue any further treatments for Male Infertility.
+ Read more
Age
35
Treated
2017
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
Male Factor
6
Describe your experience with CCRM Colorado.
The clinic needs to be better about follow up. The business office has yet to respond to our request for a pricing breakdown. They need to be more responsive to voicemail.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
The Doctor spent time outlining all of our options and understanding our health history fully. He never made it feel like he was rushing us thru the process. He took his time and answered every question that we had. He also took notes for us with all the details of our discussion outlined.
Describe your experience with your nurse at CCRM Colorado.
The nurse was very compassionate and helped to support the doctor.
What specific things went wrong at CCRM Colorado?
  • Failed to convey critical information
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson did an excellent job explaining every step in the treatment process he didn't make any of it sound scary and was very understanding of our opinions on some of the steps. He was also very understanding and patient with us. He took his time to explain all of our options and made sure to address all of our questions.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
I would advise him to be a bit more aggressive in the timeline of things and possibly explain things in a little more detail or provide more information to digest at a later time.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
We were diagnosed with Male Infertility. My husband had already been seen by a urologist and Dr. Gustofson's first approach was to better understand the treatment thus far. From there we were given the options to use a donor. We were then advised on the donor banks, then the IUI and IVF process. These decisions have yet to be mad on our part we are currently in step one which is getting the information from the Urologist to Dr. G. for review and his opinion on if we should pursue any further treatments for Male Infertility.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Not yet provided with this information.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
The doctor did not address this option.
8
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
?
Treatment
3 IUI, 1 IVF, 2 Egg Freezing, Donor Sperm
Diagnosis
10
The nursing staff is pretty big at CCRM. They are competent, knowledgable, and responsive. Sometimes it felt like communications could slip through the cracks and sometimes extra follow up was necessary. I was also very anxious at certain points and it's hard to discern whether it was my need for quick responses or they were slow on replies...What I really like about CCRM is how thorough they are with diagnostics. The one day work up is totally exhausting, but worth it. I had to undergo an HSG, hysteroscopy, doppler to determine blood flow levels to my uterus, and a lot of laboratory work. Not all clinics require all of these diagnostics. My results were unremarkable. However, my best friend who also goes to Dr Schoolcraft had a polyp detected during the hysteroscopy, which he removed before proceeding with an eSET. I think that all factors that could impede success with IVF should be ruled out beforehand, otherwise it is major waste of time and money. The other thing I liked about CCRM was that they do an estrogen priming cycle before the egg retrieval. I had better egg retrieval results at age 39 at CCRM and than Fertility Centers of Illinois at age 37. FCI did not do estrogen priming cycles. I think the hardest part of working with CCRM is waiting to get started on the process since there are steps to take before an egg retrieval and transfer, and you cannot dive right in. It's worth it though.
+ Read more
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
?
Race
European, Ashkenazi Jewish, Other
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF, 2 Egg Freezing, Donor Sperm
Diagnosis
10
Describe your experience with CCRM Colorado.
What I really like about CCRM is how thorough they are with diagnostics. The one day work up is totally exhausting, but worth it. I had to undergo an HSG, hysteroscopy, doppler to determine blood flow levels to my uterus, and a lot of laboratory work. Not all clinics require all of these diagnostics. My results were unremarkable. However, my best friend who also goes to Dr Schoolcraft had a polyp detected during the hysteroscopy, which he removed before proceeding with an eSET. I think that all factors that could impede success with IVF should be ruled out beforehand, otherwise it is major waste of time and money. The other thing I liked about CCRM was that they do an estrogen priming cycle before the egg retrieval. I had better egg retrieval results at age 39 at CCRM and than Fertility Centers of Illinois at age 37. FCI did not do estrogen priming cycles. I think the hardest part of working with CCRM is waiting to get started on the process since there are steps to take before an egg retrieval and transfer, and you cannot dive right in. It's worth it though.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
Dr. Schoolcraft has a mild mannered demeanor. He was very positive and optimistic for me. When I miscarried after the first embryo transfer, we talked on the phone. The first thing he said was, "I'm sending you a big hug." I had a nasty reaction to the progesterone in oil and he validated how awful that was and that that may be been the cause of why my pregnancy did not progress. He offered up doing a natural cycle the second time and expressed optimism for that approach for me.
Describe your experience with the nursing staff.
The nursing staff is pretty big at CCRM. They are competent, knowledgable, and responsive. Sometimes it felt like communications could slip through the cracks and sometimes extra follow up was necessary. I was also very anxious at certain points and it's hard to discern whether it was my need for quick responses or they were slow on replies.
How was your experience with William Schoolcraft at CCRM Colorado?
Dr. Schoolcraft is a mild mannered person. He can be engaging, warm, and make small talk. He can also be a little flat at times, but that doesn't bother me. He generally gets to the point pretty quickly and takes time to answer questions.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
Have all of your questions written down and ready before speaking to him. He's not easy to access directly outside of scheduled face to face or phone appointments.
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
1. Medicated cycle for first FET with single embryo transfer. This is pretty standard at fertility clinics. It's easiest to schedule and allows doctors to control all of the variable with synthetic hormones. I got pregnant and miscarried at week 5. I did not tolerate progesterone in oil well. We switched from sesame oil to ethyl oleate during the cycle. I did better with the ethyl oleate but then got really sick when I was expected to increase the dose following a positive pregnancy test. My pregnancy ended after I got sick. I opted for the single embryo transfer. My odds were 50% chance of it working. 2. Natural cycle for second FET: We took this approach due to my reaction to the progesterone in oil. Dr. Schoolcraft did not like the side effects and said it could have caused inflammation that terminated the pregnancy. He said that natural cycles were as effective as medicated cycles. (His nurse told me she has seen an uptick in the number of natural cycles happening for his patients, but wasn't sure if these were local patients.) The natural cycle does not involve progesterone in oil injections. I felt much better using this approach and have had positive home pregnancy tests. I will go in for a beta tomorrow. I also did acupuncture and Maya abdominal massage, which he was in support of. He also recommended transferring 2 embryos to better my odds. 70% chance of success with 2 embryos with a 30% chance of twins. I decided to bit the bullet and tempt twins.
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
A lot was covered by my health insurance. The CCS testing on the embryos was over $5K. The FET was over $5K. If you have United Healthcare PPO that is the best to have for CCRM. Both the clinic and lab are in-network with UHC. UHC is the only insurance the lab accepts. The clinic accepts a few other types of health insurance. I would say that insurance covers 2/3 the total cost.
Describe William Schoolcraft's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He recommended transferring two embryos, but I really did not want to risk twins the first time. I gave me the stats. He supported my decision.
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
We absolutely were provided with research and statistics [from CCRM] as well as having a conversation with Dr. Surrey about eSET. In the context of our medical background, ESET was his suggested route, and we agreed for both of our transfers.... Our frozen transfer was about $6,000 for the transfer itself, but if you add medication, travel, and out of state monitoring we spent about $10,000. Our retrieval and transfer was about $20,000.
+ Read more
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with CCRM Colorado.
We chose this clinic because of their high success rates. I would choose to go back again, as we have personally had great success there. Its a high price but has been absolutely worth it for us. I feel 100% confident in the labs handling of our embryos. The reception staff, ultrasound nurses, and venipuncturists have always been pleasant and we have had a good on site experience on our couple of visits to the clinic.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
During our regroups both my husband and I always felt like our medical history had been reviewed and that we were engaged in a true conversation with Dr. Surrey.
Describe your experience with your nurse at CCRM Colorado.
During our egg retrieval and first transfer our nurse was upbeat and organized, although something happened with our scheduling and while we were driving to the clinic for the transfer she called to inform me that a different doctor would b handling my transfer...this wasn't ideal in our eyes although you are notified that anyone could be doing your transfer (it just felt like a scheduling snafu on her part at the last minute). When we arrived we expressed our concerns and Dr. Surrey actually made a point to come and do my transfer which was very relieving. During our second frozen transfer experience our nurse was fine, I just never felt connected to her, and due to her schedule would sometimes receive communication from other nursing staff, again fine just didn't feel like she really "owned" us as patients.
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey is upbeat and clear in his communication style. He makes sure everyone is on the same page and ready for the next step. He is professional, transparent, and approachable. He has a reassuring bedside manner. Dr. Surrey is thorough and attentive to you as an individual patient.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
I think all infertility patients probably come prepared on their end, and you can expect that he will also be prepared from his end. He will add a voice of reason and hopefully also give you something to laugh about in this crazy journey!
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
We started with a PAL antagonist protocal which lead to the successful retrieval of our eggs. A few days after the retrieval my levels were tested and it was safe for us to proceed with a fresh embryo transfer, which resulted in the pregnancy of our oldest child. When she was 13 months old we initiated the process for a frozen embryo transfer. The frozen transfer resulted in the pregnancy of our son who is now 13 months old. During both pregnancies we followed the standard medication protocalls up to I think 9 weeks gestation.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
You would think I'd have this burned into my brain! Our frozen transfer was about $6,000 for the transfer itself, but if you add medication, travel, and out of state monitoring we spent about $10,000. Our retrieval and transfer was about $20,000.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We absolutely were provided with research and statistics as well as having a conversation with Dr. Surrey about eSET. In the context of our medical background, ESET was his suggested route, and we agreed for both of our transfers.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
5 IUI, 2 IVF
Diagnosis
PCOS, Poor Egg Quality, Other
10
Flo [nurse at CCRM Colorado] was wonderful. She listened, provided feedback and assurance and quickly returned phone calls. All nursing staff I encountered were friendly and competent and caring...While it was "monitoring hours" I felt that they were able to get people in and out quickly... The nurses and other staff were wonderful. You develop a much closer relationship with your nurse due to the amount you interact with her...I took birth control for 2 months, then gonal f and follistim, then cetrotide, trigger shot and retrieval. This protocol produced not only more eggs but twice as many viable ones after 5 days.
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 2 IVF
Diagnosis
PCOS, Poor Egg Quality, Other
10
Describe your experience with CCRM Colorado.
Many have described this clinic as a factory that churns out patients. To me, that is what I wanted. Someone who KNOWS what they are doing and is THE expert. They have years and years of developing protocols for each problem couples can have and finding a way to help. I have also heard that Schoolcraft can be a little blunt, but I have not found that to be true. He tells things like they are but is also personable.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
While our interactions with Dr. Schoolcraft were only during the initial workup, a couple phone calls, and the transfer, he was polite and informative. He is not someone that will hold your hand through the process, but he is VERY good at what he does. The nurses and other staff were wonderful. You develop a much closer relationship with your nurse due to the amount you interact with her.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Flo)
Flo was wonderful. She listened, provided feedback and assurance and quickly returned phone calls. All nursing staff I encountered were friendly and competent and caring.
How was your experience with William Schoolcraft at CCRM Colorado?
Dr. Schoolcraft is the best at what he does. He will be straightforward and honest with you about what your chances are and what your best treatment option would be. He is not a doctor that will hold your hand, but he is THE BEST.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
Know that he is the best at what he does. What he may lack in bedside manner he makes up for in knowing the latest and best treatments for your specific diagnosis.
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
First, he requires all patients to go in for a one day workup. This is all new testing in addition to what you have had before. From there he develops a plan. Stimulation phase lasted for a couple months based on my diagnosis. Since my egg quality was an issue he had a clinical trial with açaí berry extract that I took for 3 months before retrieval. I took birth control for 2 months, then gonal f and follistim, then cetrotide, trigger shot and retrieval. This protocol produced not only more eggs but twice as many viable ones after 5 days. Since we had testing on the embryos we waited 2 months to do the FET. I was on birth control for 2 months, then lupron, estrogen, and progesterone (suppositories and shots). On transfer day, I had acupuncture in the office, the transfer and then more acupuncture. We transferred 2 embryos and they were both successful.
Describe your experience with your monitoring appointments at CCRM Colorado.
While it was "monitoring hours" I felt that they were able to get people in and out quickly. Because I was also and out of town patient, I had to deal with other obstacles back at home regarding monitoring, but none of it had to do with the clinic itself.
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
For the package of IVF, CCS testing, and a frozen transfer it was around, 17K. This did not include medications, travel or the one day workup.
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
5 IVF, 3 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Unexplained
10
CCRM is well staffed, well organized and runs smoothly almost all of the time. I believe they seek to provide top notch care to all their patients.... Our experience with the nursing staff was wonderful! Everyone was so helpful and our assigned nurses (one for each cycle) were fantastic, caring, compassionate and made us feel important/special.... You definitely don’t have easy access to the doctors, but the nurses were available 24/7.
+ Read more
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IVF, 3 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Unexplained
10
Describe your experience with CCRM Colorado.
CCRM is well staffed, well organized and runs smoothly almost all of the time. I believe they seek to provide top notch care to all their patients. I appreciate their good communication, though their online portal can be a bit tricky to navigate at first. You definitely don’t have easy access to the doctors, but the nurses were available 24/7.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
CCRM is so big, I definitely felt like a number sometimes. Schoolcraft is not warm & fuzzy, he’s a scientist and approaches medicine from that perspective. However my team of nurses always treated me with utmost care & compassion. My overall experience with the CCRM staff was very positive.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Michele Chase)
Our experience with the nursing staff was wonderful! Everyone was so helpful and our assigned nurses (one for each cycle) were fantastic, caring, compassionate and made us feel important/special.
How was your experience with William Schoolcraft at CCRM Colorado?
His greatest strength is his brain - his cutting edge research is what makes CCRM so successful. He doesn’t coddle you or give false hope, but he was always kind and straightforward with us. I felt he listened to us, answered all of our questions, gave us his full attention when we met. He recommended options based on CCRM’s extensive testing but let us make the final decision.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
Be patient, persistent, and always ask for what you want,
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
I don’t remember details but two specific distinctions from my previous clinic were: 1. Two months of depoleupron leading up to transfer (supposed to help make your uterine lining more “sticky”) and it worked because our first round with CCRM was successful and our 4 previous rounds at another clinic resulted in miscarriage. 2. I did a double Lipton trigger shot instead of an hgc trigger,
Describe your experience with your monitoring appointments at CCRM Colorado.
Some appointment were made for specific times, others were during a window but I never felt like I had to wait too long. They were always efficient and timely.
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
Travel, airfare, hotel One day workup Additional testing at home Medications Acupuncture Cycle Monitoring
Describe William Schoolcraft's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We were sufficiently educated. With our history of loss, dr. schoolcraft had no reservations about transferring two embryos on the first round, even though I was under 35. After that resulted in a singleton, we were advised to consider only transferring one the second time, but ultimately we felt that the risk of twins was worth more than the risk of another loss. Our second round resulted in twins. If/when we return for a third round we would only transfer one.
9
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
33
Treated
2016
Success with this Doc
No
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor, Unexplained
8
CCRM has a great clinical team - I had many eggs fertilize, and so far I haven't had any issues with my embryos surviving the freeze and thaw...While I was under care, I had many different nurses (one terminated, one went on maternity leave, etc.). This created some issues, as there was clearly a lack of communication. In one instance, my calendar was incorrect and I had to contact them to fix it and change my protocol. In another instance, I had not heard about my pregnancy test results and had to call in before they closed for the day. That's how I found out about my second failed attempt, which broke me.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor, Unexplained
8
Describe your experience with CCRM Colorado.
CCRM has a great clinical team - I had many eggs fertilize, and so far I haven't had any issues with my embryos surviving the freeze and thaw. That being said, I haven't had a successful transfer, and sometimes question the viability of the embryos (even though they have been genetically tested, etc.).
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
Dr. Kondapalli was very friendly and seemed invested in our case.
Describe your experience with your nurse at CCRM Colorado.
While I was under care, I had many different nurses (one terminated, one went on maternity leave, etc.). This created some issues, as there was clearly a lack of communication. In one instance, my calendar was incorrect and I had to contact them to fix it and change my protocol. In another instance, I had not heard about my pregnancy test results and had to call in before they closed for the day. That's how I found out about my second failed attempt, which broke me.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Laxmi Kondapalli at CCRM Colorado?
Our path has been turbulent, considering that we had to change doctors after egg retrieval and prior to the embryo transfer. We were told that we had very good chances of pregnancy, and felt extremely confused when we got a negative pregnancy test. Dr. Kondapalli made some adjustments to round 2, but same result, negative pregnancy test. When we went into our consult after the second failed attempt it was disheartening to hear that she was already recommending surrogacy or adoption. We still had so many questions, as this didn't make sense to us, and I felt like I needed to take things into my own hands, rather than fully relying on CCRM.
What's one piece of advice would you give a prospective patient of Laxmi Kondapalli at CCRM Colorado?
Be your own advocate.
Describe the protocols Laxmi Kondapalli used in your cycles at CCRM Colorado and their degree of success.
The first round of IVF was pretty typical - I didn't have any hormone issues, and so we used the lowest doses possible. For the second round of IVF, Dr. Kondapalli didn't have any changes other than suggesting that we use the progesterone oil. During my consult after the second failed attempt, she recommended that we try a uterine scrape (I wonder why she didn't try this before). I asked her whether we could forgo using the hormone medications, and she said that we could if we wished, which I appreciated.
Describe the costs associated with your care under Laxmi Kondapalli at CCRM Colorado.
We were talked into doing every test and procedure, as there were male infertility issues that we had questions about.
Describe Laxmi Kondapalli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We chose one embryo for the first attempt, as she said that I had a very high chance of pregnancy. She recommended transferring two embryos for the second attempt. I have no complaints about this approach.
3
Doctor
Laxmi Kondapalli
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
CCRM is a machine. At times, you will feel like a number if you do not have the right doctor or nurse. However, these "numbers" are what allows CCRM to take a very scientific approach to treatment. At the end of the day, this is what I wanted...Overall, we spend about $65K on fertility treatments...Nicole is incredibly organized and responsive. She was on top of things for me all the time. I always received a call back from her on the day, she often picked up her phone when I called. On days she was out of the office during stims and FET prep, she made sure I had another point of contact and that they were looking out for me.
+ Read more
Age
39 - 40
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with CCRM Colorado.
CCRM is a machine. At times, you will feel like a number if you do not have the right doctor or nurse. However, these "numbers" are what allows CCRM to take a very scientific approach to treatment. At the end of the day, this is what I wanted.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustofson is incredibly kind and caring. He took as much time as was needed to explain each step of the process and answer all of our questions. He gave us his email and was quick to respond to any questions that I sent to him. He understands first hand the stresses and concerns involved in infertility treatment and provides both a scientific and empathetic approach to care.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Nicole S)
Nicole is incredibly organized and responsive. She was on top of things for me all the time. I always received a call back from her on the day, she often picked up her phone when I called. On days she was out of the office during stims and FET prep, she made sure I had another point of contact and that they were looking out for me.
How was your experience with Robert Gustofson at CCRM Colorado?
He is empathetic and knowledgable. At the end of the day, there is so much that we don't understand about infertility, so he explains the boundaries of knowledge, sets expectations, provides a personalized experience and stays with you through the ups and downs of treatment.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Work with him, you won't regret it.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
My diagnosis was advanced maternal age. I followed the Linear Antagonist with testosterone priming protocol, which resulted in 6 embroys, 4 of which were CCS normal. I also have a blood clotting disorder, although he did not feel this caused either of my miscarriages since they were before 20 weeks. My first FET resulted in a chemical pregnancy, so we added the antihistamine protocol. Second FET was a BFN. At this point Dr. G asked if I would want to consider a gestational carrier. When we asked if we could try a third transfer with a more natural approach, he was supportive instead of pushing us down the GC path. The third "natural" transfer worked and resulted in our son.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Overall, we spend about $65K on fertility treatments
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He recommended we transfer one at a time, and we did not want twins, so we followed his advice.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
32
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
[Nursing staff at CCRM were] Very poor communicators. Unable to get ahold of my assigned nurse directly. Would take 2-3 messages over 1-2 days to get a call back. Lacked empathy with negative test results - left voicemails and then just referred us to the in house counselor. When cycle was cancelled last minute put blame on us for something they missed. Would say they would call to set up next cycle or next re-group and never called.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
European, Latino, Native American
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
Describe your experience with CCRM Colorado.
Very nice and fancy building. Have a Central Denver Office - but Dr. isn't there very often so have to drive to the suburbs for most of your care. Care costs more than other clinics and it appears a lot of that money is going towards a fancy building.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Very busy clinic where support staff didn't know patients very well. Felt like you were part of a factory walking from one part to the next without individualization
Describe your experience with the nursing staff.
Very poor communicators. Unable to get ahold of my assigned nurse directly. Would take 2-3 messages over 1-2 days to get a call back. Lacked empathy with negative test results - left voicemails and then just referred us to the in house counselor. When cycle was cancelled last minute put blame on us for something they missed. Would say they would call to set up next cycle or next re-group and never called.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey had good bedside manner, however it felt like he just applied the same plan to you without actually reviewing your history. For example was not clear of the medications I had taken during a previous cycle and had to stop half way through describing next steps because it changed the plan. Seemed to do extensive labs that weren't always indicated. Didn't know whether he had prescribed trigger shots or not.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Make sure you are aware of each step and ask lots of questions. Question why you are doing things and review everything without assuming that he is aware of previous or current treatment.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
1) IUI with clomid and ovedrel. Dr. Surrey felt the work up didn't explain our infertility enough, so that starting with less invasive would be okay. Produced a chemical pregnancy - ?maybe. He called it a chemical pregnancy and ordered more labs then as we were starting the next cycle remembered I did a trigger shot and that could have explained the very very low b-hcg. 2) Repeat same plan. Negative
4
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
45 - 46
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 6 IVF
Diagnosis
Unexplained
10
We came to CCRM after spending 3 years in the care of a nationally-recognized clinic in Ohio. The type of testing (including on my wife and on the embryos) that CCRM is doing is significantly more sophisticated than our prior clinic. The success numbers that CCRM gets are no accident. They know what they are doing....Leslie was wonderful. Unfortunately, she recently left CCRM to work in a different aspect of medicine.
+ Read more
Age
45 - 46
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 6 IVF
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
We came to CCRM after spending 3 years in the care of a nationally-recognized clinic in Ohio. The type of testing (including on my wife and on the embryos) that CCRM is doing is significantly more sophisticated than our prior clinic. The success numbers that CCRM gets are no accident. They know what they are doing.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Because we had gone through multiple cycles with clomid, 3 IUI's and 3 IVF's my wife and I had a fair amount of knowledge of the process, levels, drugs, etc. and we have a propensity to ask a million questions. Dr. G. took as long as we needed to answer our questions.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Leslie Reisig)
Leslie was wonderful. Unfortunately, she recently left CCRM to work in a different aspect of medicine.
How was your experience with Robert Gustofson at CCRM Colorado?
We cannot say enough positive things about Dr. G. We came to CCRM after having been unsuccessful with multiple clomid cycles, 3 IUI's and 3 IVF's at a nationally-recognized clinic in Ohio. From the start Dr. G. was supportive, caring, optimistic and professional. We had a difficult decision to make about whether to do a family building plan or stop after one cycle (we retrieved 11 eggs). Dr. G. sat with us and helped us weigh the pros and cons and come to a decision. His calm demeanor and optimistic disposition went a long way to putting my wife's mind at ease, which I think very much helped our successes. We were completely impressed with Dr. G. and CCRM and have recommended both to multiple friends.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
My advice would be that Dr. G. is a wonderful doctor and using him will give you the best chance for success.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Neither of us remember the combination of drugs, but we do remember that Dr. G. regularly adjusted dosages and timing for all 3 of our retrievals.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
$53,000
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
We did not get the sense that Dr. G. had a preference for single vs. multiple. He left the decision to us and did explain the probabilities, risks, etc. with us. We ended up putting in two embryos and had twins.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
my last years costs for transfer procedures [at CCRM Colorado] was $11,000 plus an additional $2100 for medications. My initial retrieval & fresh trahsfer including meds was $34,000...The clinic is very organized and has the entire procedure beginning from your first check-in, to blood draw timings, and procedures down to a science. Most clinics you sit in the waiting room for long periods of time whereas CCRM is pretty timely in keeping on schedule...Ellie has a very pleasant attitude. She is overall very helpful when needing additional information. She was timely in her responses.
+ Read more
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with CCRM Colorado.
The clinic is very organized and has the entire procedure beginning from your first check-in, to blood draw timings, and procedures down to a science. Most clinics you sit in the waiting room for long periods of time whereas CCRM is pretty timely in keeping on schedule.
During treatment, were you treated like a number or a human with William Schoolcraft at CCRM Colorado?
Although this is a very busy practice Dr Schoolcraft has a wonderful bedside manner making you feel like you're his only patient.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Ellie)
Ellie has a very pleasant attitude. She is overall very helpful when needing additional information. She was timely in her responses.
How was your experience with William Schoolcraft at CCRM Colorado?
I truly had very minimal interaction with Dr. Schoolcraft but when I did he was very helpful. He explained outcomes, risks and purposes for using a specific drug vs other drugs for example. I remember coming out of one my procedures and he walked with me down the hall saying, "you're superwoman, you handled that procedure like a champ". So when I did see him on rare occasion he was very comforting & supportive.
What's one piece of advice would you give a prospective patient of William Schoolcraft at CCRM Colorado?
make sure you have a list of questions written down when you know you will be talking with Dr. Schoolcraft. You only interact with him a few times so your time is limited and you want to be prepared.
Describe the protocols William Schoolcraft used in your cycles at CCRM Colorado and their degree of success.
I'm sorry I don't have that info handy. I was on birth control, hormone treatments for egg production, progesterone, lupron, estradiol, and a few others.
Describe the costs associated with your care under William Schoolcraft at CCRM Colorado.
I can't remember everything but my last years costs for transfer procedures was $11,000 plus an additional $2100 for medications. My initial retrieval & fresh trahsfer including meds was $34,000.
10
Doctor
William Schoolcraft
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Unexplained
10
All monitoring appointments [at CCRM CO] are in the morning, i.e. blood draws and ultrasounds. It was a well-oiled machine. Each person checks in at the desk and then sits and waits for their name to be called. Typically, you never wait longer than 10-20 minutes.... some nurses were super sweet and took their time talking to me and answering my questions. Other nurses seemed to be in a hurry and sometimes short with me on the phone if I had questions.
+ Read more
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Unexplained
10
Describe your experience with CCRM Colorado.
The doctor's are the strengths at CCRM. I believe they are all infertility specialists and have something unique to bring to CCRM and their patients. If you're not happy with one doctor at CCRM, ask to see another doctor.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
I felt like a human because after our son was born I 2015, Dr. Surrey called us to congratulate us. When we started back up with IVF in 2017, Dr. Surrey met our son. At both FETs in 2017, he asked how our son was, BY NAME!
Describe your experience with your nurse at CCRM Colorado.
I was not a big fan of my first IVF transfer nurse, Helaine. She didn't call in the birth control before my pharmacy closed for the weekend, and she didn't call in enough to get me on the right schedule. Then, when we were suffering our miscarriage, she was basically telling us that we should brace ourselves for losing both embryos. She also said it was not typical for first-time IVFers to get pregnant. Thankfully, she left CCRM before my next transfer in June 2017. I loved that nurse - gosh I wish I remembered her name. She was on the ball - always calling me back when I had a question just to let me know she got my message, even if she didn't have the answer yet. But, she ended up leaving CCRM right after our miscarriage. For our last transfer, they were still trying to figure out what nurse was assigned to us. So, I ended up talking to and seeing multiple nurses. It was hard because some nurses were super sweet and took their time talking to me and answering my questions. Other nurses seemed to be in a hurry and sometimes short with me on the phone if I had questions.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
How was your experience with Eric Surrey at CCRM Colorado?
Meeting Dr. Surrey was intimidating because my husband and I were just coming to understand what our fertility issues were. However, he was vey clear with what our issues were and that we would never be able to naturally conceive a child (that was his bluntness, but I really appreciated that moment of truth). He indicated that we were perfect candidates for IVF. We got all the "checkboxes" checked, T's crossed and i's dotted and I went in for a lining check before retrieval. As it turns out, I had a cyst. Dr. Surrey's favorite nurse (I was not a fan) said we would have to cancel the retrieval. I demanded to speak to Dr. Surrey - so he came to see me, performed the ultrasound again to confirm a cyst and said he could drain it on the spot. THANK GOODNESS he came to the ultrasound room. Shortly after that, he performed our only retrieval. He was gentle, and kind. He knew I was afraid of needles but assured my husband and I they would take good care of me while in retrieval. SUCCESS! Our first IVF cycle was a fresh transfer, so 5 days later, we were back in his office for a transfer. He recommended transferring only one embryo, but told me I could convince him to transfer 2, which we did. Shortly thereafter, it was confirmed that I was pregnant, and my numbers looked like twins! Unfortunately, my numbers started dropping just a few days later. As it turns out, we lost one embryo but were still pregnant with the other. Dr. Surrey called all the time to tell us the good and bad news. We are forever grateful for Dr. Surrey because we now have a beautiful 2 year old son, Ethan. When Ethan was born, we sent Dr. Surrey a birth announcement. He wrote us a letter back and called us congratulating us. In 2017, we did 2 transfers with Dr. Surrey again. He was hesitant the second transfer because he wanted me to lose some weight first, but didn't argue with me. I wish I had listened to him. It was hard to hear that I should lose weight, but he was telling me what was best for all of us. We had a successful transfer in June 2017 and were pregnant with 1 embryo. Again, he was very congratulatory. Unfortunately, we miscarried at 5 weeks. Dr. Surrey was the on-call doctor when I was having my miscarriage late one night. I was SO VERY thankful that it was him that answered the phone. He stayed calm and tried to calm me down with specific instructions until I could see them in the morning. Dr. Surrey was upset along with us when it was confirmed via ultrasound that we had, in fact, lost our baby. We told him we were not giving up and to see us in a couple of months. In October 2017, we did another round of IVF and transferred 2 embryos. Unfortunately, neither embryo took, and Dr. Surrey was on the phone with me very shortly afterward to talk about the path forward. We talked multiple scenarios and he provided his recommendation until we agreed on a path forward. In my opinion, Dr. Surrey KNOWS what he's doing. He is very good at his job. He will always tell you what the best path forward is, but will offer other scenarios and tell you the risks associated with everything. I feel like he's a good listener, is understanding, compassionate, blunt, and is willing to work with you. He is honest, and that carries so much weight.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Dr. Surrey will be blunt, and it might hurt to hear the truth (initially), but he knows what he's doing.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
Before each cycle, I took a low-dose birth control pill. After that, the meds were basically the same. Endometrin, Vivelle, Lupron, Progesterone in oil, Medrol, Doxycycline. We had success twice (IVF) with this protocol, but not the third IVF cycle. My cycle started with Lupron 10u/day until I started my Endometrin and Medrol and Doxycycline. I was on 1 patch of Vivelle every other day for 8 days and then it increased one patch every other day until told to stop. I started the Progesterone in Oil 0.5 mg every other day in the morning 5 days before the transfer. Again, I was told to continue all medications until specifically instructed to change or stop.
Describe your experience with your monitoring appointments at CCRM Colorado.
All monitoring appointments are in the morning, i.e. blood draws and ultrasounds. It was a well-oiled machine. Each person checks in at the desk and then sits and waits for their name to be called. Typically, you never wait longer than 10-20 minutes.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
$2856.62 to CCRM, $3401 Fertility Labs of Colorado (FLC), medication typically ran from $1800-$3500 depending on the cycle. I don't remember specifics on what I paid for each blood draw or ultrasound.
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Surrey always recommended to me that I only transfer 1 embryo. He said there is less risk involved later in a pregnancy if I were to be pregnant with a singleton vs. multiples.
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
The clinic [CCRM] is extremely organized in their treatment approaches. They are a fine oiled machine. The only downside that we ran into was the billing department. They were not as organized, but we were able to work with them to address billing inaccuracies...[Nurse] Chris was very sweet and informative. She was not always the nurse available, so sometimes I had to see a different nurse...We spent a total of about $5000. We had insurance that covered most of the cost.
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with CCRM Colorado.
Considering that we got pregnant on the first try, we are very happy with their this clinic and their capabilities. The clinic is extremely organized in their treatment approaches. They are a fine oiled machine. The only downside that we ran into was the billing department. They were not as organized, but we were able to work with them to address billing inaccuracies.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustofson was always kind and understanding during each interaction with him. He was also honest and up front, so I felt I could trust him throughout the process. I feel very fortunate to have been his patient. He made our dreams of getting pregnant a reality!
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Chris)
Chris was very sweet and informative. She was not always the nurse available, so sometimes I had to see a different nurse.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr Gustofson was compassionate and understanding of our struggles. I felt that he always relayed information related to risks in a very trustworthy manner, which made me feel that we could make the best informed decisions about my medical care. I could not have found a better doctor, I feel extremely lucky!
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Be honest about your concerns related to infertility so you can get the most information needed to make the right decision for you.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
Antagonist protocol. Took birth control pills for 14 days. I took menapur (2 vials) in AM and 150 units of Gonal-F with Dex in PM. After 5 days, added Cetrotide in AM. Dosages were adjusted after day 6. Trigger shot lupron given night before retrieval and in the morning. 22eggs were retrieved without hyper stimulation.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
We spent a total of about $5000. We had insurance that covered most of the cost.
Describe Robert Gustofson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
My Dr recommended one embryo be transferred due to high quality embryo (5AA).
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, Other
10
[At CCRM] I followed two proverbs... squeaky wheel gets the grease and you catch more flies with honey than vinegar. (They're a bit outdated and cheesy but true.) I never had any problems with getting my questions answered or issues resolved as long as I was kind and assertive. A little human kindness goes such a long way on both ends.
+ Read more
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, East Asian
Income
$50K - $99K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, Other
10
Describe your experience with CCRM Colorado.
Everyone at the clinic from the administrative staff to billing to medical records is warm and friendly and tries to be helpful. I followed two proverbs... squeaky wheel gets the grease and you catch more flies with honey than vinegar. (They're a bit outdated and cheesy but true.) I never had any problems with getting my questions answered or issues resolved as long as I was kind and assertive. A little human kindness goes such a long way on both ends.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Dr. Surrey was and is warm, kind, and compassionate while also being forthright, firm, and honest. I appreciated both, and my husband really appreciated the honesty. Our previous doctor gave us completely unrealistic odds, so Dr. Surrey's honesty while hard to hear was also helpful.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Lainie Wolff)
My nurse had been with CCRM for several years, and she was confident, organized, compassionate, and funny. She always returned my phone calls and answered multiple anxious questions a week. She was like a therapist and nurse rolled in one! Going through IVF is so stressful, and while I still had to be my own advocate in the system, I wouldn't have been able to do it all without Lainie. She was wonderful!!!
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey was always warm and compassionate through the process. Prior to even going to CCRM, he read over my case and answered all my questions in the phone consult, and then, after our one day work up, he presented me and my husband a clear path forward. He explained any changes in thought processes he had (e.g., change of protocol, change of our chances), and he didn't force family building plan on us because he was concerned that our odds were pretty low. He reassured me at the regroup prior to egg retrieval that he would be watching my case even though we were nearing the end of stimulation over a weekend. It's a good thing he was because I almost ovulated and had to do an immediate trigger shot with egg retrieval the next morning. Luckily, all the eggs were still there! He called the deliver the good news that we had two normal embryos out of the six. At the time of transfer, he was very professional, and he must have done something right because we have our son!
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
CCRM is a big practice, so don't be afraid to be your own advocate and ask lots of questions. Dr. Surrey will answer them all, and if you are looking for someone with a good balance of compassion and honesty, he is wonderful.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I primed with estrogen, and I used Lupron, Gonal F, Ganirelix, and a single trigger shot. I was originally scheduled to do a double trigger, but because I almost ovulated, I did the single. At my previous clinic, I had primed with birth control and did an antagonist protocol, but they did not retrieve many eggs though they were tracking 14 follicles that were growing evenly.
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Our insurance paid for most of it, but our out of pocket was $11,000 for the cycle and transfer, plus the cost of medication and travel (since we're from out of state).
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
My doctor let me choose to transfer one or two, and my husband and I chose one. There were many factors, including potential complications for me and multiples, financial considerations (e.g., high likelihood of bedrest with twins), and inability to stay at home to care for two babies (we both have to work).
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
37
Treated
2016
Success with this Doc
No
Treatment
6 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
3
CCRM is a fertility factory. As such, they have an industrial approach to IVF: there are different models of the product (IVF) and you are assigned to a particular model. If you do not happen to fit into one of their models, you are SOL. There is no attempt to personalize models to the individual. Also, their prices are truly exploitative. I felt like I was being over charged for everything. I think that even if my cycle had been successful, I would have felt like I overpaid.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
4th of 4 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
3
Describe your experience with CCRM Colorado.
CCRM is a fertility factory. As such, they have an industrial approach to IVF: there are different models of the product (IVF) and you are assigned to a particular model. If you do not happen to fit into one of their models, you are SOL. There is no attempt to personalize models to the individual. Also, their prices are truly exploitative. I felt like I was being over charged for everything. I think that even if my cycle had been successful, I would have felt like I overpaid.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr Gustofson showed little empathy when delivering difficult information and seemed to have just briefly scanned my chart notes before speaking with me. There were some instances in which he made the extra effort to reach out to me with a phone call when things were not looking good, and I appreciated this greatly. But when my cycle went badly, I felt like he just gave up on me and wrote me off. I felt like I was just a a problem for maintaining CCRM's statistics and he had no interest in actually addressing the challenging particularities of my situation.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Helen)
I never actually met Helen, which is indicative of how CCRM runs. I wish I could have had the opportunity to see her, at least once. But despite not meeting her, she was a competent nurse.
What specific things went wrong at CCRM Colorado?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Lost or damaged samples
  • Scheduled the wrong procedure
How was your experience with Robert Gustofson at CCRM Colorado?
Dr Gustofson had some definite strengths as a doctor -- he was personable and gave us plenty of time to ask questions during our initial consult; he reached out to me with a personal phone call when things weren't looking good; and he overall seems to believe in what he is doing. However, under his care I also experienced some interactions and situations that made me very uncomfortable with him as a doctor overall. The main problem I had with him was that when my cycle did not go as expected, he lacked empathy and, moreover, the willingness to problem-solve, to really dig into my unique situation and work with me. I felt like I had suddenly shifted from being a patient to being a problem. I did one unsuccessful IVF cycle with him at the age of 36 and he told me that my only option was donor eggs. He made absolutely no concession to the fact that the aggressive, high-stim protocol that he chose for me might have influenced my egg quality. He said that since the same protocol worked for other women, the problem is obviously me, not the protocol. Talk about faulty logic... He made no concession for the fact that we are also dealing with male factor. He simply told me, in a blunt and heartless way, that my eggs are crap and I should move on. Other doctors at smaller clinics who are willing to work to customize protocols for individual patients have since given me hope, but at the time, I felt just crushed by his pronouncements. I think the main problem with Dr Gustofson's approach to treating infertility is that he lacks humility and the willingness to work with a person as an individual. He believes wholeheartedly in his approach and is not willing to see others' points of view. There is so much about the field that is mysterious and he doesn't seem willing to admit that. Pity the patient who doesn't fit into his clearly-drawn lines. His approach seems to reflect the factory-like nature of CCRM. He has many patients, none of whom receive quite enough attention. As a result, he made some serious errors while I was under his care, forgetting very important things that I had told him and then acting as if his mistake was my fault.
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Expect to be treated like a cog in the system.
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
I was on CCRM's estrogen priming protocol with testosterone and HGH. It was a protocol that seemed to make sense for me but was disastrous. I was on very high doses of both Follistim and Menopur (450-550 total). I never received a clear rationale for using the protocol, except that it was geared towards maximizing egg quality.
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
We spent roughly $35K on one cycle.
5
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
Unexplained
10
The clinic is huge, but everyone is very professional and polite... Dr. Gustafson and our nurse, Leslie, have been extremely helpful with our whole process. The reason we switched is because I asked for help with my mental health from our previous doctor, who I felt like dismissed me and referred to a primary care physician. Dr. Gustafson helped met with us and referred us to a CCRM Therapist who recommended I be put on a small dose of an antidepressant.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with CCRM Colorado.
The clinic is huge, but everyone is very professional and polite.
During treatment, were you treated like a number or a human with Robert Gustofson at CCRM Colorado?
Dr. Gustafson and our nurse, Leslie, have been extremely helpful with our whole process. The reason we switched is because I asked for help with my mental health from our previous doctor, who I felt like dismissed me and referred to a primary care physician. Dr. Gustafson helped met with us and referred us to a CCRM Therapist who recommended I be put on a small dose of an antidepressant. I feel so much better and we are currently in our 2WW for our 2nd IUI with CCRM. Fingers crossed!
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Leslie)
Leslie is always great about communicating with us in a timely manner. Every time we meet with her, she is very compassionate and helpful.
How was your experience with Robert Gustofson at CCRM Colorado?
Dr. Gustofson has been extremely helpful and answers all our questions in a timely and well described manner. I was referred to this doctor as my friend saw him and he ended up diagnosing her with Ovarian Cancer, but worked to get her grants to freeze her eggs for after her cancer battle. He's a great guy and doctor!
What's one piece of advice would you give a prospective patient of Robert Gustofson at CCRM Colorado?
Do your own research, but trust this doctor!
Describe the protocols Robert Gustofson used in your cycles at CCRM Colorado and their degree of success.
For our first IUI, we used clomid, ovidrel and estrogen. However, that was unsuccessful so for this second one, the doctor recommended I take the clomid for longer. This was beneficial with helping my follicles grow, however thinned my uterine lining a great deal. To fix that, I was put on estrogen vaginally three times a day, which was a miracle drug and increased my lining from 3.5 to 7.7!
Describe the costs associated with your care under Robert Gustofson at CCRM Colorado.
Fertility expenses are obviously not cheap. But, I standby the idea that you get what you pay for. Our insurance does not cover any fertility aspects, so we work to pay for everything on our own.
10
Doctor
Robert Gustofson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
The clinic [CCRM] is run like a factory...Their finance dept is the worst, they held off my transfer cycle till the payment went through. You pay ahead and then they adjust their books and pay back the excess...Nurse forgot to call in medication!... they have gotten down the process to a science. The protocols and the labs are excellent and that makes up for their fortune 500 type behaviour...It felt nice to know, you were not just a number with this clinic
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Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
South Asian
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with CCRM Colorado.
The clinic is run like a factory. They are in the top tier in the industry and they know people will go to them no matter what. Their finance dept is the worst, they held off my transfer cycle till the payment went through. You pay ahead and then they adjust their books and pay back the excess. The paying back part takes months even though a single days of delay is not tolerated from you. Despite all this, they have gotten down the process to a science. The protocols and the labs are excellent and that makes up for their fortune 500 type behaviour
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Dr. Surrey was very personable from the get-go. He treats so many patients, yet everytime I saw him over the course of the year, he remembered so many details about me. It felt nice to know, you were not just a number with this clinic
Describe your experience with your nurse at CCRM Colorado.
The first co-ordinator who thankfully quit was horrible! She forgot to order tests, medication! yes...medications, which are so crucial to the cycle. Had to run around on a weekend to get some filled due to an error on her part
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Surrey at CCRM Colorado?
Dr. Surrey is a fantastic doctor! He has a goofy sense of humor which makes him very personable. I was an out of state patient that had gone through two doctors and many ivf cycles. I was very dejected by the time I went to him...I told him I am open to donor eggs at this point. Dr. surrey convinced me to try with own eggs first. I am so glad I listened to him. Also, when the protocol did not work the first time( I ovulated early). He was so apologetic about it and waived off the fees for that cycle. Next time, he closely monitored me
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
Trust him! :-)
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
all I remember was CCRM Protocol 5 and 6
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
CCRM strongly pushes for eSET. I had in fact requested a twin embryo which was denied
10
Doctor
Eric Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CCRM Colorado
Lone Tree
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
First nurse [at CCRM] I had was not great. She did not return calls until the end of the day consistently and more importantly, I did not feel she really cared about my case. However, I got assigned a new nurse (Julie) as my first one left. Julie was excellent in every way...Egg retrieval (included 3) plus one FET: $45,000 Medications: about $18,000 (for 3 cycles) Travel/accommodations: about $10,000 One day work up (prior to starting retrievals): ?3000
+ Read more
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with CCRM Colorado.
Strengths: great reputation for lab in terms of embryo develolment, etc. This was my personal experience and I got better results with these cycles than the first one I did at another clinic. They also do lots of PGS testing, so very confident in their ability to handle embryos well. Compared to what I've read, they seem to be at the forefront of IVF advances. It's a big clinic, but I did not feel like a number. Mostly pleasant front staff, excellent nurses and ultrasound techs, and excellent OR nurses. Procedures all went smoothly with great anesthesia management. Another strength was the reaching out to out of towners for support groups which I found extremely helpful. Great counsellors/psychologists running the groups. Weakness: very expensive. More so than my first clinic.
During treatment, were you treated like a number or a human with Eric Surrey at CCRM Colorado?
Caring, knowledgeable, warm personality. Took time to answer all my questions.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Julie)
First nurse I had was not great. She did not return calls until the end of the day consistently and more importantly, I did not feel she really cared about my case. However, I got assigned a new nurse (Julie) as my first one left. Julie was excellent in every way.
How was your experience with Eric Surrey at CCRM Colorado?
Seemed to read through and use my previous results from another clinic and apply it clinically. However, I had very few setbacks, and so it is not possible for me to comment on how things would have gone if they did not go as planned. He recommended doing banked embryos as I had DOR, and this was expensive but turned out to be the best thing for me in the end. Technically, all of the procedures he performed (hysteroscopy, retrieval, FET), went very smoothly and painlessly (given meds for retrieval and mild meds for FET, but not hysteroscopy). I felt confident in his opinion and trusted the course that we took.
What's one piece of advice would you give a prospective patient of Eric Surrey at CCRM Colorado?
None specific.
Describe the protocols Eric Surrey used in your cycles at CCRM Colorado and their degree of success.
I believe we used the antagonist protocol. Used Gonal F and Menopur (300 and 150 daily) after using estrogen for some period of time. Trigger was with both Lupron and HCG. FET was with estrogen and PIO. Same protocol used all 3 times with similar results (did 3 retrievals within 5 months or so to bank embryos to have enough for PGS testing).
Describe the costs associated with your care under Eric Surrey at CCRM Colorado.
Egg retrieval (included 3) plus one FET: $45,000 Medications: about $18,000 (for 3 cycles) Travel/accommodations: about $10,000 One day work up (prior to starting retrievals): ?3000
Describe Eric Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
He was open to either single or 2 embryo transfer but strongly recommended sFET and was in agreement when we chose to go that route.
10
Doctor
Eric Surrey
Communication