Center for Advanced Reproductive Services (UCONN Medical)

8 doctors work here

Rated 9.3
Strongly recommend: 78%Neutral: 20%Don't recommend: 2%9.3
78% strongly recommend
78 reviews
Operations
9.5
9.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.9
8.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,912
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

East Hartford (closed)
800 Connecticut Boulevard
East Hartford, CT 06108
Farmington
2 BATTERSON PARK ROAD
Farmington, CT 06032
Hartford
100 RETREAT AVE
Hartford, CT 06106
New London
4 SHAWS COVE
New London, CT 06320
Southington (closed)
1115 West Street
Southington, CT 06489
Storrs (closed)
One Royce Circle
Storrs, CT 06268
Show 4 more

78 patient reviews

2013, Unsuccessful
NPS
10
NPS
10
Age 36
1 IVF
Diminished Ovarian Reserve
PCOS
Poor Egg Quality
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Benadiva showed up (on his day off, a Sunday) to personally conduct my egg retrieval. He was so caring and helpful throughout the process. It was as if our challenge was his as well... He was always there for me, with personal phone calls even over the weekend to update me on my embryos. He knew from the beginning that I was unlikely to conceive but he tried his hardest and was my greatest cheerleader.
Small waiting room [at Center for Advance Reproductive Services] in a somewhat confusing building. But once you're in, the rooms are clean and well-lit and the clinicians make it all worthwhile...The nurses were efficient, caring, and always willing to explain how to give injections...
How was your experience with Claudio Benadiva at Center for Advanced Reproductive Services (UCONN Medical)?
Dr. Benadiva cares so much. He was always there for me, with personal phone calls even over the weekend to update me on my embryos. He knew from the beginning that I was unlikely to conceive but he tried his hardest and was my greatest cheerleader.
What's one piece of advice would you give a prospective patient of Claudio Benadiva at Center for Advanced Reproductive Services (UCONN Medical)?
Ask your questions again and again and again and don't worry, Dr. Benadiva is incredibly patient. He will explain everything as many times - and in as many ways - as you need it.
During treatment, were you treated like a number or a human with Claudio Benadiva at Center for Advanced Reproductive Services (UCONN Medical)?
Dr. Benadiva showed up (on his day off, a Sunday) to personally conduct my egg retrieval. He was so caring and helpful throughout the process. It was as if our challenge was his as well.
Describe the protocols Claudio Benadiva used in your cycles at Center for Advanced Reproductive Services (UCONN Medical) and their degree of success.
no memory of this.....sorry
Describe your experience with the nursing staff at Center for Advanced Reproductive Services (UCONN Medical).
The nurses were efficient, caring, and always willing to explain how to give injections.
Describe your experience with Center for Advanced Reproductive Services (UCONN Medical).
Small waiting room in a somewhat confusing building. But once you're in, the rooms are clean and well-lit and the clinicians make it all worthwhile.
10
Doctor
Claudio Benadiva
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Advanced Reproductive Services (UCONN Medical)
Hartford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 37
1 IUI
PCOS
European
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr DiLuigi gave me confidence in our plan of action. She showed a good amount of empathy and optimism. She answered all of my questions in a patient and not bothered way. I truly could not have asked for better!... One can go through a lot of stress leading up to seeing this kind of specialist team, but they literally change your life. Not only are they bringing a child into your life as quickly as possible, but they undo some of the stresses of the process with their patience, willing to answer every single "silly" question you may have, empathy for the path that has led you there, smiling faces, and great plans of action that give you confidence that everything will be resolved soon.
Chelsea Cadirov was probably my favorite of my experience [at Center for Advanced Reproductive Services]. While going over my medical history, I broke down crying. She consoled me in such a genuine, heart felt, yet professional way; and I was hooked. We often played phone tag of sort as I am unavailable when I am at work, but Chelsea never seemed bother by it. She was always quick to follow up letting me know the next step or how something went. We soon realized that email, was probably the best form of communication and s
How was your experience with Andrea DiLuigi at Center for Advanced Reproductive Services (UCONN Medical)?
Dr DiLuigi gave me confidence in our plan of action. She showed a good amount of empathy and optimism. She answered all of my questions in a patient and not bothered way. I truly could not have asked for better!
What's one piece of advice would you give a prospective patient of Andrea DiLuigi at Center for Advanced Reproductive Services (UCONN Medical)?
Go see her!
During treatment, were you treated like a number or a human with Andrea DiLuigi at Center for Advanced Reproductive Services (UCONN Medical)?
One can go through a lot of stress leading up to seeing this kind of specialist team, but they literally change your life. Not only are they bringing a child into your life as quickly as possible, but they undo some of the stresses of the process with their patience, willing to answer every single "silly" question you may have, empathy for the path that has led you there, smiling faces, and great plans of action that give you confidence that everything will be resolved soon.
Describe the protocols Andrea DiLuigi used in your cycles at Center for Advanced Reproductive Services (UCONN Medical) and their degree of success.
I would rather not get into it.
Describe your experience with your nurse at Center for Advanced Reproductive Services (UCONN Medical). (Assigned nurse: Chelsea Cadirov)
Chelsea Cadirov was probably my favorite of my experience. While going over my medical history, I broke down crying. She consoled me in such a genuine, heart felt, yet professional way; and I was hooked. We often played phone tag of sort as I am unavailable when I am at work, but Chelsea never seemed bother by it. She was always quick to follow up letting me know the next step or how something went. We soon realized that email, was probably the best form of communication and she adapted well to that. Very accommodating. Amy Furstein was also a wonderful piece of the staff. Obviously I met your desk staff first which were wonderful, but after sitting in a waiting room nervously awaiting to be called and wondering what things soon await me; Amy called my name and instantly projected an energy that was upbeat and welcoming. She had a great talent of diffusing any anxiety I had towards the to-dos of the day. When all was said and done, I was sad to have my last visit with them. Every single person at this location was fantastic. Sometimes you go some where, and you get the feeling that the employee would love to be anywhere but there. I did not get that feeling from any of the staff. THANK YOU!
Describe your experience with Center for Advanced Reproductive Services (UCONN Medical).
Their strengths are everything, and their weaknesses are nothing. Truth xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Describe the costs associated with your care under Andrea DiLuigi at Center for Advanced Reproductive Services (UCONN Medical).
Reasonable
10
Doctor
Andrea DiLuigi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Advanced Reproductive Services (UCONN Medical)
Hartford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
8
NPS
8
Age 39 - 40
2 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Writer
Only Doc Seen
Donor Sperm
Neutral
Neutral
Success w/ Doc Not sure
I had/have a good relationship with Dr. DiLuigi; while it's not always easy to get an appointment, when I do meet with her in person or on the phone, she takes as much time as we need to go over everything in as much detail as I want and answer any questions. She assumes a level of intelligence and has always confirmed that I know what I'm talking about when I come to her with questions/requests based on my own research. She has a positive attitude without over-promising.
...Other than some significant snags with understanding my insurance coverage that actually did effect my treatment plans (they [UCONN Medical] have a financial dept dedicated to being a liaison with your insurance company, but it's not foolproof), my experience with the clinic has been good...If you're not covered by insurance, they offer a "discounted" self-pay plan....My IVF nurse has spent a ton of time on phone calls with me and calling me back, so in that regard she's amazing and I don't know how she does it. That said, she doesn't have quite the level of knowledge that the doctor has, so it's difficult to try to communicate with the doctor through her as an intermediary sometimes, when I'd prefer to just speak with my doctor.
How was your experience with Andrea DiLuigi at Center for Advanced Reproductive Services (UCONN Medical)?
While it's not always easy to get an appointment with Dr. DiLuigi, when I do speak with her in person or on the phone, she always takes as much time as I need to understand everything and ask questions. She has a positive attitude without over-promising.
During treatment, were you treated like a number or a human with Andrea DiLuigi at Center for Advanced Reproductive Services (UCONN Medical)?
I had/have a good relationship with Dr. DiLuigi; while it's not always easy to get an appointment, when I do meet with her in person or on the phone, she takes as much time as we need to go over everything in as much detail as I want and answer any questions. She assumes a level of intelligence and has always confirmed that I know what I'm talking about when I come to her with questions/requests based on my own research. She has a positive attitude without over-promising. I enjoy interacting with her more than a couple others on the clinic's staff (both doctors and support staff). (Though I have no MAJOR complaints about them either.)
Describe the protocols Andrea DiLuigi used in your cycles at Center for Advanced Reproductive Services (UCONN Medical) and their degree of success.
I've tried IVF cycles with 4 different protocols so far: Lupron/birth control pills/microflare (+ injectables), Clomid (+ injectables), Femara (+ injectables), and estrogen patch (+ injectables). I'm a "poor responder" so I've only gotten one embryo so far (and it failed PGS). Still trying.
Describe your experience with your nurse at Center for Advanced Reproductive Services (UCONN Medical). (Assigned nurse: Toni)
My IVF nurse has spent a ton of time on phone calls with me and calling me back, so in that regard she's amazing and I don't know how she does it. That said, she doesn't have quite the level of knowledge that the doctor has, so it's difficult to try to communicate with the doctor through her as an intermediary sometimes, when I'd prefer to just speak with my doctor.
Describe your experience with Center for Advanced Reproductive Services (UCONN Medical).
This clinic is the only one I've been too, so I don't have anything else to compare it to. So far I've been going there almost a year and I haven't made it to an egg transfer yet, but I'm assume that's because of my own low ovarian reserve and poor response to stimulation. But other than some significant snags with understanding my insurance coverage that actually did effect my treatment plans (they have a financial dept dedicated to being a liaison with your insurance company, but it's not foolproof), my experience with the clinic has been good. Egg retrievals are pretty much a breeze. HSG, which is supposed to be potentially really painful, was fine and just merely uncomfortable--and Dr. DiLuigi was super understanding about my anxiety and coddled me through the whole thing:)
Describe your experience with your monitoring appointments at Center for Advanced Reproductive Services (UCONN Medical).
It's a well-oiled cattle call:) There are morning hours for cycling bloodwork/ulstrasound (so everyone cycling that week has to come in between 7:30 and 9 am, about every other day, and it's first come, first served). There's a long wait sometimes, but it generally works pretty smoothly. I'm an hour away from the clinic though, so I do lose a lot of sleep during those weeks trying to get there at the crack of dawn. It's also important to note: The clinic has a New London location, however its main office is in Farmington. So only very rarely can you do your cycling blood work and ultrasounds in New London; it's a very bare-bones office with only one nurse who is not always available (and there's no doctor there). So if you're in southern CT and think this clinic is nearby you...it's not really. You'll be going to Farmington or Hartford most of the time.
Describe the costs associated with your care under Andrea DiLuigi at Center for Advanced Reproductive Services (UCONN Medical).
If you're not covered by insurance, they offer a "discounted" self-pay plan. I think it's about $19K for IVF (not including meds) and $500 for the most basic IUI (including meds). My insurance does cover my services, however because of a high deductible and some optional meds I chose (growth hormone, DHEA, CoQ10), I've still ended up paying about $9-12K/year out of pocket.
Describe Andrea DiLuigi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Advanced Reproductive Services (UCONN Medical).
They offer ESET but my insurance doesn't have a policy on it, so technically I'm not using it. (Though I'm only transferring a single embryo anyway.)
What specific things went wrong at Center for Advanced Reproductive Services (UCONN Medical)?
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Center for Advanced Reproductive Services (UCONN Medical).
They once did schedule me for a sonohystogram instead of a hysterosalpingogram, but it was semi understandable because we did go back and forth a bit on which one I needed to have for my treatment plan. When I got there for the appointment, they were able to switch me to another room and still do the correct procedure, so it turned out fine. And then (unrelated to that incident)...There are times during an IVF cycle when the doctor on call that day will look at my ultrasound results and recommend one thing (i.e., canceling the cycle) when my own doctor had previously discussed something entirely different (i.e., we're going through to retrieval this cycle no matter what). But different doctors have different medical opinions, so I don't blame them too much for that. I just wish that particular on-call doctor wouldn't be so much of a debbie downer every visit--yes, I know I only have three follicles damn it! Stop trying to "let me down easy" every other day! :)
8
Doctor
Andrea DiLuigi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Center for Advanced Reproductive Services (UCONN Medical)
New London
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5