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Center for Reproductive Medicine of Minnesota

4 doctors work here

Rated 7.4
Strongly recommend: 50%Neutral: 24%Don't recommend: 26%7.4
50% strongly recommend
168 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.2
8.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.2
8.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
6.7
6.7
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,404
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
4 doctors work here
NPS
6.7
Average Doctor Score
Meg Hopeman
Center for Reproductive Medicine of Minnesota
49% strongly recommend
18 Reviews
Rated 7.7
Strongly recommend: 49%Neutral: 35%Don't recommend: 16%7.7
Colleen Casey
Center for Reproductive Medicine of Minnesota
39% strongly recommend
36 Reviews
Rated 7.5
Strongly recommend: 39%Neutral: 22%Don't recommend: 39%7.5
Joshua Kapfhamer
Center for Reproductive Medicine of Minnesota
60% strongly recommend
3 Reviews
Rated 6.4
Strongly recommend: 60%Don't recommend: 40%6.4
Mark Damario
Center for Reproductive Medicine of Minnesota
24% strongly recommend
26 Reviews
Rated 5.1
Strongly recommend: 24%Neutral: 28%Don't recommend: 48%5.1

This clinic has 4 offices
Visit clinic website

Chaska
111 Hundertmark Rd., Suite 200
Chaska, MN 55318
952-442-2137
Duluth
1000 E. First Street Suite N305
Duluth, MN 55805
218-249-4700
Minneapolis
2828 Chicago Ave. S. Suite #400
Minneapolis, MN 55407
612-863-5390
St. Paul
991 Sibley Memorial Highway, Suite #100
St. Paul, MN 55118
651-379-3110
Show 2 more

168 patient reviews

Top Reviews
Strongly Recommend
50%
Neutral
24%
Don't Recommend
26%
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
6
NPS
6
Age 35
European
Income $100K - $199K
Teacher
1st of 3 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Review of
I saw him [Dr Campbell] for three appointments. The initial consultation and two ultrasound ch do ups on baby's heartbeat. I felt like a number and while I enjoyed meeting with him, there was never any other communication....He's very knowledgeable but very important and busy and the nurses will do most of the communicating. Plus, he was not present for egg retrieval or transfer.
There was no consistency among nurses [at Center for Reproductive Medicine of Minnesota]. I had a different one every time I came in. Some were great and some not as friendly....I waited weeks for PGS results from Geneis Genetics. I was told Friday afternoon that results did not come in though Genesis said they were released. I finally found out results Monday due to Dr. Campbell not finding the results that were sent. It was painful to wait so long for news of whether we had a healthy embryo or not.
How was your experience with Bruce Campbell at Center for Reproductive Medicine of Minnesota?
I saw him for three appointments. The initial consultation and two ultrasound ch do ups on baby's heartbeat. I felt like a number and while I enjoyed meeting with him, there was never any other communication.
What's one piece of advice would you give a prospective patient of Bruce Campbell at Center for Reproductive Medicine of Minnesota?
He's very knowledgeable but very important and busy and the nurses will do most of the communicating. Plus, he was not present for egg retrieval or transfer.
During treatment, were you treated like a number or a human with Bruce Campbell at Center for Reproductive Medicine of Minnesota?
There was the initial ,setting where he seemed very genuine and kind but from then on there was little communication until we got to the ultrasounds of seeing our baby.
Describe the protocols Bruce Campbell used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
Had 11 eggs, 8 fertilized, 4 made it to day 5 biopsy and testing. 1 of the 4 embryos were normal after PGS testing. We transferred and have a wonderful 4 month old.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
There was no consistency among nurses. I had a different one every time I came in. Some were great and some not as friendly.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Nice looking, downtown so traffic is an issue, but this clinic has the best data with the most success. They are doing something right. Their embryologist were successful with our embryo.
Describe the costs associated with your care under Bruce Campbell at Center for Reproductive Medicine of Minnesota.
$25,000
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call with results
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
I waited weeks for PGS results from Geneis Genetics. I was told Friday afternoon that results did not come in though Genesis said they were released. I finally found out results Monday due to Dr. Campbell not finding the results that were sent. It was painful to wait so long for news of whether we had a healthy embryo or not.
6
Doctor
Bruce Campbell
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
6
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
0
NPS
1
Age 34 - 35
4 IUI
4 IVF
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Business Executive
2nd of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr. Campbell seems very old school. He likes to use the standard protocols, instead of adjusting them to your case. If you are a cookie cutter fertility patient he'd be just fine for you. However if you are a more complex case, I would look elsewhere...After multiple iuis and 4 fresh IVF cycles, if I passed him on the street he probably wouldn't even recognize me, definitely wouldn't know my name. Never even called after our 4th failed IVF and 2nd miscarriage.
Some of the nurses were very nice, a couple were not. The clinic is a well oiled machine, I'll give them that...Dr. Campbell seems very old school. He likes to use the standard protocols, instead of adjusting them to your case. If you are a cookie cutter fertility patient he'd be just fine for you. However if you are a more complex case, I would look elsewhere...After multiple iuis and 4 fresh IVF cycles, if I passed him on the street he probably wouldn't even recognize me, definitely wouldn't know my name. Never even called after our 4th failed IVF and 2nd miscarriage.
How was your experience with Bruce Campbell at Center for Reproductive Medicine of Minnesota?
Dr. Campbell seems very old school. He likes to use the standard protocols, instead of adjusting them to your case. If you are a cookie cutter fertility patient he'd be just fine for you. However if you are a more complex case, I would look elsewhere.
What's one piece of advice would you give a prospective patient of Bruce Campbell at Center for Reproductive Medicine of Minnesota?
Do your research, have multiple consults with different RE's at any of the MN clinics. Make sure you can easily say you think Dr. Campbell will be the best fit for you.
During treatment, were you treated like a number or a human with Bruce Campbell at Center for Reproductive Medicine of Minnesota?
After multiple iuis and 4 fresh IVF cycles, if I passed him on the street he probably wouldn't even recognize me, definitely wouldn't know my name. Never even called after our 4th failed IVF and 2nd miscarriage.
Describe the protocols Bruce Campbell used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
#1 Long Lupron - BFN. #2 Antagonist -BFN Microdose Lupron Flare - Chemical. #4 - started off as an iui with injectables, we made the call to switch it to an IVF. Best production we had as I was not on bcps for priming, which was used every other cycle at Dr. Campbell's insistence. This cycle resulted in a blighted ovum.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Some of the nurses were very nice, a couple were not. The clinic is a well oiled machine, I'll give them that.
Describe your experience with your monitoring appointments at Center for Reproductive Medicine of Minnesota.
It was a well oiled machine, however sometime you did have a pretty long wait, but not too many times.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to order appropriate test
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
Like stated before, protocol choice was our biggest problem with this clinic, the Dr. not really listening to our suggestions etc.
0
Doctor
Bruce Campbell
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
1 of 5
1
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2013 - 2015, Unsuccessful
NPS
6
NPS
5
Age 35 - 37
6 IUI
3 IVF
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr. Kuneck is a smart, caring physician. He seems to be on his way to retirement so availability was not always great and he does not make himself very accessible to patients- it always felt like you have to go through an army of nurses and blocks to get any direct access to him.
There were a number of errors [at Center for Reproductive Medicine of Minnesota], the biggest that they did not inform me of a change in my medication protocol until too late. Even if that did not affect my cycle medically, the stress was enormous....Paul Kuneck was really great as a physician but his staff has some major weaknesses that made the process unpleasant and stressful at times.
How was your experience with Paul Kuneck at Center for Reproductive Medicine of Minnesota?
Dr. Kuneck is a smart, caring physician. He seems to be on his way to retirement so availability was not always great and he does not make himself very accessible to patients- it always felt like you have to go through an army of nurses and blocks to get any direct access to him.
What's one piece of advice would you give a prospective patient of Paul Kuneck at Center for Reproductive Medicine of Minnesota?
Schedule regular face to face appointments with him in advance- you can cancel if you need to but otherwise you won't see him for months.
During treatment, were you treated like a number or a human with Paul Kuneck at Center for Reproductive Medicine of Minnesota?
Paul Kuneck was really great as a physician but his staff has some major weaknesses that made the process unpleasant and stressful at times.
Describe the protocols Paul Kuneck used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
agonist, antagonist protocols- we failed almost every cycle so I'm not sure what would be useful for others. We did go to ICSI on the 2nd IVF and I would not wait to do this.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Some of the nurses were fantastic (Stacy) and others were absolutely terrible- there was one with a high pitched baby voice that was incredibly condescending every time and sometimes medically inaccurate as well (I'm in healthcare).
Describe your experience with Center for Reproductive Medicine of Minnesota.
Standard
Describe the costs associated with your care under Paul Kuneck at Center for Reproductive Medicine of Minnesota.
My insurance covered much of this but the costs were still enormous, but expected.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
There were a number of errors, the biggest that they did not inform me of a change in my medication protocol until too late. Even if that did not affect my cycle medically, the stress was enormous.
6
Doctor
Paul Kuneck
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 38
1 IVF
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
...Dr. Campbell personally returned my phone call in order to set up the first appointments. I also appreciated that he came into the waiting area on our first visit...I thought Dr. Campbell was an excellent doctor. He explained the process thoroughly so I knew what to expect at each step. He was not overly optimistic about our chances, but I understand that there is a lot of failure in IVF and he didn't want to get our hopes up. I thought he was very kind given our circumstances...
I thought the nursing staff [at Ctr for Repro Med - Minnie] was excellent. They were clearly well trained and compassionate. Very professional and friendly...This is an excellent fertility clinic. The staff is well-trained but busy. They sometimes triple-book appointments, so they'll take the person who signs in first. Get there early. I never had to wait very long for my appointments.
How was your experience with Bruce Campbell at Center for Reproductive Medicine of Minnesota?
I thought Dr. Campbell was an excellent doctor. He explained the process thoroughly so I knew what to expect at each step. He was not overly optimistic about our chances, but I understand that there is a lot of failure in IVF and he didn't want to get our hopes up. I thought he was very kind given our circumstances.
During treatment, were you treated like a number or a human with Bruce Campbell at Center for Reproductive Medicine of Minnesota?
I had a very short time frame in which to complete the cycle of treatment due to a cancer diagnosis three years previously. We had to put off a pregnancy for a couple of years. Unfortunately, we didn't conceive naturally quickly enough so we had to use the IVF route. Once we decided to go forward with IVF, Dr. Campbell personally returned my phone call in order to set up the first appointments. I also appreciated that he came into the waiting area on our first visit.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
I thought the nursing staff was excellent. They were clearly well trained and compassionate. Very professional and friendly.
Describe your experience with Center for Reproductive Medicine of Minnesota.
This is an excellent fertility clinic. The staff is well-trained but busy. They sometimes triple-book appointments, so they'll take the person who signs in first. Get there early. I never had to wait very long for my appointments.
Describe the costs associated with your care under Bruce Campbell at Center for Reproductive Medicine of Minnesota.
11,000 for fertility treatment, I think....
10
Doctor
Bruce Campbell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 32
1 IVF
Male Factor
European
South Asian
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Paul [Kuneck] is a really good guy, who cares a lot about his patients. Even though I didn't see him most of the time I went in, he reviewed my chart every single time I went in. I would hear from him or his nurse later that day if there was any change in my treatment or medications based on his review.
This clinic [Center for Reproductive Medicine of Minnesota] is very efficient, so you are not assigned a specific nurse or anything. Everyone there helps all of the patients. So its not quite as touchy feely or "warm" as I think others probably are...They don't mind answering tons of questions.
How was your experience with Paul Kuneck at Center for Reproductive Medicine of Minnesota?
Paul is a really good guy, who cares a lot about his patients. Even though I didnt see him most of the time I went in, he reviewed my chart every single time I went in. I would hear from him or his nurse later that day if there was any change in my treatment or medications based on his review. And I did see him every time I went in for an ultrasound after my pregnancy was confirmed!
What's one piece of advice would you give a prospective patient of Paul Kuneck at Center for Reproductive Medicine of Minnesota?
Trust him
During treatment, were you treated like a number or a human with Paul Kuneck at Center for Reproductive Medicine of Minnesota?
This clinic is very efficient, so you are not assigned a specific nurse or anything. Everyone there helps all of the patients. So its not quite as touchy feely or "warm" as I think others probably are. But their outcomes are outstanding, which to me was the most important thing. It's also not like they are cold or anything, but they're not there to coddle you, they are there to get you pregnant. Everyone is very helpful.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
They dont mind answering tons of questions. There were multiple days that I felt silly calling about something that was probably trivial, but I just wanted to be sure everything was OK, and the nurses never made me feel like my question was unimportant.
10
Doctor
Paul Kuneck
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2012 - 2015, Successful
NPS
10
NPS
10
Age 31 - 34
2 IUI
Male Factor
European
Income $100K - $199K
Graphic Designer
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
We were dealing with MFI and chose to use donor sperm. She [Dr. Colleen Casey] tested my AMH and based on that and a clear HSG, recommended three natural IUI cycles followed by Clomid if we weren't successful. We were successful and conceived on the first IUI both times and now have two wonderful daughters...Colleen Casey is attentive, knowledgeable, thoughtful, and listened to and considered all my concerns. She was very patient and understanding with us.
Nearly everyone [at Center for Reproductive Medicine of Minnesota] was compassionate, professional and organized. Rarely did I encounter a grumpy face. It made all the treatment that much better...We were dealing with MFI and chose to use donor sperm. She [Dr. Colleen Casey] tested my AMH and based on that and a clear HSG, recommended three natural IUI cycles followed by Clomid if we weren't successful. We were successful and conceived on the first IUI both times and now have two wonderful daughters.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Colleen Casey is an extremely bright, well-researched, thoughtful and attentive physician. I am 100% grateful to have had her care. Even when we encountered our own personal setbacks, she was patient and understanding, and recommended consistently helpful courses of treatment.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Trust her but also don't be afraid to ask hard questions and propose alternatives - she will listen.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Colleen Casey is attentive, knowledgeable, thoughtful, and listened to and considered all my concerns. She was very patient and understanding with us.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
We were dealing with MFI and chose to use donor sperm. She tested my AMH and based on that and a clear HSG, recommended three natural IUI cycles followed by Clomid if we weren't successful. We were successful and conceived on the first IUI both times and now have two wonderful daughters.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Nearly everyone was compassionate, professional and organized. Rarely did I encounter a grumpy face. It made all the treatment that much better.
Describe your experience with Center for Reproductive Medicine of Minnesota.
It's a little overwhelming with all the options and insurance coverage etc but I think that is true of any clinic. Take good notes, do your research and ask questions.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
My insurance covered 90% of the procedure fees
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2015, Successful
NPS
9
NPS
9
Age 29
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Writer
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I felt [Dr. John Malo] was straightforward and took time to answer our questions. Although we didn’t meet with him much in person, he communicated well via email and occasionally via phone. He seemed very knowledgeable, and we trusted his recommendations overall...We liked his approach [on Eset]. He was open to transferring 2 but educated us on reasons why it may also be better to transfer 1...Come prepared with questions.
Overall, this clinic [Center for Reproductive Medicine of Minnesota] was great. The St. Paul and Minneapolis locations had a different feel with St. Paul being much smaller. We preferred the smaller location as it felt more personable. The clinic was kept up nicely and seemed well organized...the nursing staff took time to fully answer my questions and genuinely cared. The nursing staff was especially warm and considerate...It felt like they truly cared about us.
How was your experience with John Malo at Center for Reproductive Medicine of Minnesota?
I felt Dr. Malo was straightforward and took time to answer our questions. Although we didn’t meet with him much in person, he communicated well via email and occasionally via phone. He seemed very knowledgeable, and we trusted his recommendations overall.
What's one piece of advice would you give a prospective patient of John Malo at Center for Reproductive Medicine of Minnesota?
Come prepared with questions.
During treatment, were you treated like a number or a human with John Malo at Center for Reproductive Medicine of Minnesota?
I felt that Dr. Malo and the nursing staff took time to fully answer my questions and genuinely cared. The nursing staff was especially warm and considerate.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
The two nurses we saw the most were extremely kind and compassionate. It felt like they truly cared about us.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Overall, this clinic was great. The St. Paul and Minneapolis locations had a different feel with St. Paul being much smaller. We preferred the smaller location as it felt more personable. The clinic was kept up nicely and seemed well organized.
Describe the costs associated with your care under John Malo at Center for Reproductive Medicine of Minnesota.
I think the IUIs were all around $2500 including meds, and IVF was around $15,000 including meds.
Describe John Malo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
We liked his approach. He was open to transferring 2 but educated us on reasons why it may also be better to transfer 1.
9
Doctor
John Malo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Center for Reproductive Medicine of Minnesota
St. Paul
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unknown Success
NPS
7
NPS
7
Age 28 - 29
2 IUI
2 IVF
PCOS
Recurrent Pregnancy Loss
European
Income $100K - $199K
Business Executive
1st of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Review of
Dr. Casey listened well, was very compassionate and driven to help us succeed...Often times though, I would need to raise my concerns to her with data on why I thought treatment should be modified and then she would agree, and change treatment. I am thankful I advocated for myself as much as I did but wish that she would have been more proactive...However, towards the end of our time with her, the clinic was growing in patient volume and her interactions were getting less. When faced with a D&C, I appreciated her sharing her own experience with us to make our nerves less. She was compassionate and thorough and put our needs as a priority.
[Center for Reproductive Medicine of Minnesota[ was] wery clean, upper class, good communication. Not a clinic where anyone would know your name - you are just a number here. [Nursing staff] always had my chart in front of them, would share number results, was compassionate, thorough and intentional. A solid team!...However, towards the end of our time with [Dr Casey], the clinic was growing in patient volume and her interactions were getting less.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr. Casey listened well, was very compassionate and driven to help us succeed. Often times though, I would need to raise my concerns to her with data on why I thought treatment should be modified and then she would agree, and change treatment. I am thankful I advocated for myself as much as I did but wish that she would have been more proactive. If I hadn't known as much about fertility as I did, I don't think certain protocols would have been used. I did appreciate her willingness to take a call and felt that she was interactive in our IUI and IVF protocols. However, towards the end of our time with her, the clinic was growing in patient volume and her interactions were getting less. When faced with a D&C, I appreciated her sharing her own experience with us to make our nerves less. She was compassionate and thorough and put our needs as a priority.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Bring questions and know she will be willing to answer them all and make sure you understand them.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
She didn't rush us at any time, was available via phone, and seemed to listen to all our thoughts with sincerity.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
All 4 of our IVF cycles with her (2 fresh, 2 frozen) had me questioning some of my blood levels and protocols used. I was worried I was over suppressed and concerned with my hormones levels. Most of the time, she was not concerned, but after visiting other doctors, my concerns were validated. I wish I knew as much then as I knew now. The protocols seemed very basic and standard (mainly pre-printed in their guide book) and I would have like to see her individualize the protocols more. When I did express concern about estradoil levels for example, sharing that oils worked better for me than patches or pills, she was willing and happy to make those protocol changes, but again, that is something only learned through experience.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Timely response time, always had my chart in front of them, would share number results, was compassionate, thorough and intentional. A solid team!
Describe your experience with Center for Reproductive Medicine of Minnesota.
Very clean, upper class, good communication. Not a clinic where anyone would know your name - you are just a number here.
Describe your experience with your monitoring appointments at Center for Reproductive Medicine of Minnesota.
I liked that they have women who are pregnant come in the afternoon, so you are never faced with a baby bump while in the waiting room. They always ran on time, had a good amount of appointments to choose from and I never had a problem!
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
Competitive within the Twin Cities area
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call with results
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
We only missed one call from them - our beta! - and I believe it was just due to the fact that it was Christmas Eve, a shortened day, and the nurse and doctor both thought the other was going to call. We were able to call the on-call doctor after hours and it was cleared up, but not without a little bit of stress.
7
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
2013 - 2014, Successful
NPS
10
NPS
10
Age 26 - 27
1 IVF
PCOS
European
Income $50K - $99K
Teacher
2nd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I have PCOS so Dr.Malo used a protocol that involved long days of medication. I took follistim, meapour as well as citratide during my cycle. He very closely monitored my levels so I would not get OHSS. He was very careful with every dose and every medicine I took. Even though I always saw a nurse he would call me every day after my appointment to check in. He told us that the flair protocols is sometimes used for patients who have PCOS, but that often times ends in OHSS (which I got from a previous clinic). He said that he would rather do "slow and steady wins the race" instead of fast and furious.
I honestly can't say enough good things about this staff [at Center for Reproductive Medicine] . They became our family. The nurses there went above and beyond. They would make emergency appointments for me when I was bleeding, they would move things around to help accommodate our lifestyles. The most important thing is they were overjoyed with us when we got pregnant. They genuinely cared- you can't ask for more.
How was your experience with John Malo at Center for Reproductive Medicine of Minnesota?
We had a very high risk pregnancy and retrieval. Lots of moving parts including PGS testing. He was perfect. Explained everything to a T and was able to also comfort us. He explained every option and its outcomes. He was extremely realistic.
What's one piece of advice would you give a prospective patient of John Malo at Center for Reproductive Medicine of Minnesota?
He is honest, but knows his stuff.
During treatment, were you treated like a number or a human with John Malo at Center for Reproductive Medicine of Minnesota?
The nurses at the Saint Paul clinic treated us like family. They laughed, cried and prayed with us, then genuinely cared about us.
Describe the protocols John Malo used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I have PCOS so Dr.Malo used a protocol that involved long days of medication. I took follistim, meapour as well as citratide during my cycle. He very closely monitored my levels so I would not get OHSS. He was very careful with every dose and every medicine I took. Even though I always saw a nurse he would call me every day after my appointment to check in. He told us that the flair protocols is sometimes used for patients who have PCOS, but that often times ends in OHSS (which I got from a previous clinic). He said that he would rather do "slow and steady wins the race" instead of fast and furious.
Describe your experience with your nurse at Center for Reproductive Medicine of Minnesota. (Assigned nurse: Center for Reproductive Medicine)
I honestly can't say enough good things about this staff. They became our family. The nurses there went above and beyond. They would make emergency appointments for me when I was bleeding, they would move things around to help accommodate our lifestyles. The most important thing is they were overjoyed with us when we got pregnant. They genuinely cared- you can't ask for more.
Describe your experience with Center for Reproductive Medicine of Minnesota.
They are great at scheduling. They are fabulous at making connections with their patients. One area they could work on is avaliblity.
Describe the costs associated with your care under John Malo at Center for Reproductive Medicine of Minnesota.
Fresh cycle: $14,000 PGS testing: $2,500 FET: $4,300
Describe John Malo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
Dr. Malo suggested that we do 1 embryo due to my age as well as the PGS testing we had done. I asked the risks for 2 embryos and he agreed that I would have a better chance of pregnancy with 2 embryos, but still have a fabulous chance of pregnancy with 1, especially with doing an FET.
10
Doctor
John Malo
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
St. Paul
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
8
NPS
9
Age 33
6 IUI
1 IVF
PCOS
Unexplained
European
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ+
Neutral
Strongly Recommends
Successful
Review of
Dr. Erickson was great - she communicated clearly and honestly - sometimes too honestly. She definitely "tells it like it is" and might be a bit blunt for some people. But I appreciated that we always knew exactly where we stood...I felt like she knew my name and my wife's name, remembered who we were friends with (other patients), and seemed to legitimately care about us...We did one unmedicated IUI, then five IUIs with Femara. When these were not successful, we moved to IVF and were successful in the first round.
They [the staff at Center for Reproductive Medicine] were helpful, supportive, got back to you quickly, and as a lesbian couple, we always felt welcomed and included...For IVF: Around $10 - $11K for the procedure, another $2-3K in medication co-pays, monitoring, etc. For IUIs we paid office visit and medication copays and sperm, but my insurance covered the rest...There are a lot of doctors and nurses - it felt like we always got the information we needed, quickly, and I never had any trouble making appointments.
How was your experience with Lisa Erickson at Center for Reproductive Medicine of Minnesota?
Dr. Erickson was great - she communicated clearly and honestly - sometimes too honestly. She definitely "tells it like it is" and might be a bit blunt for some people. But I appreciated that we always knew exactly where we stood.
What's one piece of advice would you give a prospective patient of Lisa Erickson at Center for Reproductive Medicine of Minnesota?
Be prepared to hear some blunt truths.
During treatment, were you treated like a number or a human with Lisa Erickson at Center for Reproductive Medicine of Minnesota?
I felt like she knew my name and my wife's name, remembered who we were friends with (other patients), and seemed to legitimately care about us.
Describe the protocols Lisa Erickson used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
We did one unmedicated IUI, then five IUIs with Femara. When these were not successful, we moved to IVF and were successful in the first round.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
They were helpful, supportive, got back to you quickly, and as a lesbian couple, we always felt welcomed and included.
Describe your experience with Center for Reproductive Medicine of Minnesota.
There are a lot of doctors and nurses - it felt like we always got the information we needed, quickly, and I never had any trouble making appointments.
Describe the costs associated with your care under Lisa Erickson at Center for Reproductive Medicine of Minnesota.
For IVF: Around $10 - $11K for the procedure, another $2-3K in medication co-pays, monitoring, etc. For IUIs we paid office visit and medication copays and sperm, but my insurance covered the rest.
Describe Lisa Erickson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
She strongly encouraged us to transfer one, but acknowledged that most people choose to transfer two, and said it would be up to us. In the end, we only had one embryo, so it wasn't a decision we had to make.
8
Doctor
Lisa Erickson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
4
NPS
3
Age 40
2 IUI
Anovulation
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
European
Income $200K - $499K
Marketer or PR
1st of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
He [Dr. Malo] was OK. Factual and pleasant enough but cut my husband off a few times on questions and would consider bedside manner so-so...Trust his knowledge and skillset, but manner is a bit cold and clinical. Wasn't as aggressive as we were hoping. Painted us a fairly bleak picture. This was our first of 3 REs and to be blunt, wish we had moved on after our first (ehhh) meeting as we liked the docs and clinics at 2 and 3 better.
Main beef was that I IDID have insurance with infertility coverage, this office [Center for Reproductive Medicine of Minnesota] just didn't want to accept it so it was all out of pocket...Facilities quite nice...Didn't really amp things up round 2 after lackluster results round one, which was odd (and we did question it at the time with him [Dr. Malo])...Don't recall much [about the nurses]. Nice enough but seemed to forget our info unless papers right there.
How was your experience with John Malo at Center for Reproductive Medicine of Minnesota?
Trust his knowledge and skillset, but manner is a bit cold and clinical. Wasn't as aggressive as we were hoping. Painted us a fairly bleak picture. This was our first of 3 REs and to be blunt, wish we had moved on after our first (ehhh) meeting as we liked the docs and clinics at 2 and 3 better.
What's one piece of advice would you give a prospective patient of John Malo at Center for Reproductive Medicine of Minnesota?
He's knowledgeable and skillful but not the warmest dude you'll ever meet.
During treatment, were you treated like a number or a human with John Malo at Center for Reproductive Medicine of Minnesota?
He was OK. Factual and pleasant enough but cut my husband off a few times on questions and would consider bedside manner so-so
Describe the protocols John Malo used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
Bravelle for sure and can't recall the rest. Didn't really amp things up round 2 after lackluster results round one, which was odd (and we did question it at the time with him)
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Don't recall much. Nice enough but seemed to forget our info unless papers right there.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Facilities quite nice. Didn't accept our insurance (which DID have IVF coverage...they just didn't accept it!). Just so-so. If you are not feeling it after your first meeting here, move on quickly. This was 2015 and now there are even more clinics to choose from.
Describe the costs associated with your care under John Malo at Center for Reproductive Medicine of Minnesota.
Don't recall IUI costs exactly; want to say around $5K? Main beef was that I IDID have insurance with infertility coverage, this office just didn't want to accept it so it was all out of pocket. Boooooo
Describe John Malo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
NA
4
Doctor
John Malo
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
2 of 5
3
Clinic
Center for Reproductive Medicine of Minnesota
St. Paul
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Successful
NPS
9
NPS
9
Age 26 - 27
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
his [Dr. John Malo's] demeanor and explanations of the procedures we were doing was helpful and always felt like he was taking his time with me and my husband...many failed IUI cycles that led to trying IVF. I had a great response and ended up with 5 emboyos on day 5. We used icsi after identifying a male factor late in the game right before IVT procedure one. We transferred the best quality egg (did not do testing) singleton and got pregnant. we froze the other 4 embryos. 3 1/2 years later I returned to the same clinic to transfer another singleton after one failed cycle where my lining didn't thicken enough we transfered another singleton which resulted in a positive pregnancy and now I have two children. We made the decision to donate the remaining 3 embryos as our family is complete.
The St. Paul Center for Reproductive Medicine nursing staff is top notch. They know your name, your story, and spend the time needed to answer any and all questions. I was welcomed back 4 years later for my second IVF with open arms and the entire nursing staff still knowing me and being their for me...There will be a only a handful of meetings with the doctor, it is the nursing staff at the St. Paul office that will be seeing you day in and day out and they are the ones that you need to connect with. I loved their entire staff.
How was your experience with John Malo at Center for Reproductive Medicine of Minnesota?
John has since retired, so i really think this a mut point, but his demeanor and explanations of the procedures we were doing was helpful and always felt like he was taking his time with me and my husband.
What's one piece of advice would you give a prospective patient of John Malo at Center for Reproductive Medicine of Minnesota?
There will be a only a handful of meetings with the doctor, it is the nursing staff at the St. Paul office that will be seeing you day in and day out and they are the ones that you need to connect with. I loved their entire staff.
During treatment, were you treated like a number or a human with John Malo at Center for Reproductive Medicine of Minnesota?
The St. Paul Center for Reproductive Medicine nursing staff is top notch. They know your name, your story, and spend the time needed to answer any and all questions. I was welcomed back 4 years later for my second IVF with open arms and the entire nursing staff still knowing me and being their for me.
Describe the protocols John Malo used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
many failed IUI cycles that led to trying IVF. I had a great response and ended up with 5 emboyos on day 5. We used icsi after identifying a male factor late in the game right before IVT procedure one. We transferred the best quality egg (did not do testing) singleton and got pregnant. we froze the other 4 embryos. 3 1/2 years later I returned to the same clinic to transfer another singleton after one failed cycle where my lining didn't thicken enough we transfered another singleton which resulted in a positive pregnancy and now I have two children. We made the decision to donate the remaining 3 embryos as our family is complete.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
AMAZING! They made the process so much less painful. Always had compassion and respect for our journey and I couldn't have gotten through both times with out them.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Overall the clinic itself is great with scheduling and being accommodating to your schedules. I do wish they were a bit better with the financial side of things as it gets very confusing and thought they could have done a better job of talking through the details of payments.
Describe the costs associated with your care under John Malo at Center for Reproductive Medicine of Minnesota.
Lots and lots of money. :-) some paid by insurance, but a large majority was out of pocket
Describe John Malo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
Dr. Malo advised against multiple embryo transfer after taking measurements of my uterus. He didn't think I could carry multiples to term. Both my children were 5 1/2 lbs and came early, so he was spot on with his assessment.
9
Doctor
John Malo
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Center for Reproductive Medicine of Minnesota
St. Paul
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
2011 - 2013, Successful
NPS
10
NPS
10
Age 40 - 42
4 IUI
3 IVF
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Erickson always took the time to talk to me and explain things. She showed emotion and empathy with each failed cycle. She was genuinely happy for me when IVF finally worked. She said encouraging things to me....She was great. Very informative, honest, and caring. She took the time to call me personally with each pregnancy test result. She was smart and sensitive...They [CRM Mpls] are excellent doctors, extremely good at what they do. Very caring.
They [CRM MPLS] are excellent doctors, extremely good at what they do. Very caring... I always felt respected and cared for there....Approximately $3000 per IUI cycle and $17000 per IVF cycle. This was with the medications. Maybe $10000 for procedures and $7000 for meds....Dr. Erickson always took the time to talk to me and explain things. She showed emotion and empathy with each failed cycle....She was genuinely happy for me when IVF finally worked. She said encouraging things to me.
How was your experience with Lisa Erickson at Center for Reproductive Medicine of Minnesota?
She was great. Very informative, honest, and caring. She took the time to call me personally with each pregnancy test result. She was smart and sensitive. ------------------------------------------------------------------------------------------------------------------
What's one piece of advice would you give a prospective patient of Lisa Erickson at Center for Reproductive Medicine of Minnesota?
Listen to her advice.
During treatment, were you treated like a number or a human with Lisa Erickson at Center for Reproductive Medicine of Minnesota?
Dr. Erickson always took the time to talk to me and explain things. She showed emotion and empathy with each failed cycle. She was genuinely happy for me when IVF finally worked. She said encouraging things to me.
Describe the protocols Lisa Erickson used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I did 4 cycles of clomid and IUI, with trigger shot. Then three cycles of IVF, menapur, follistem, bravelle...can't remember exactly. Trigger shot. Lenapur (?) at some point. Transferred 3 fresh embryos at 5 days each cycle.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
I can't remember details, but I always felt respected and cared for there.
Describe your experience with Center for Reproductive Medicine of Minnesota.
They are excellent doctors, extremely good at what they do. Very caring.
Describe the costs associated with your care under Lisa Erickson at Center for Reproductive Medicine of Minnesota.
Approximately $3000 per IUI cycle and $17000 per IVF cycle. This was with the medications. Maybe $10000 for procedures and $7000 for meds.
Describe Lisa Erickson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
She suggested I transfer 3 each time due to my age. I was fine with that.
10
Doctor
Lisa Erickson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unsuccessful
NPS
3
NPS
2
Age 32 - 33
3 IUI
European
Native American
Income $100K - $199K
1st of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
I only met him twice. He seemed super cautious in his treatment protocol...Lots and lots of letrozole with and without IUI. I never had a positive pregnancy test....People [at Center for Reproductive Medicine of Minnesota] were nice but it wasn't clear they knew me or remembered my treatment plan.
The nurses would come in with the wrong charts, not have the treatment plan. I had to remind them of the current protocol and tell them the plans we had discussed in the previous appointment. It was a little scary....Disorganized, shabby, charged for parking and they had a rude receptionist.
How was your experience with Mark Damario at Center for Reproductive Medicine of Minnesota?
I only met him twice. He seemed super cautious in his treatment protocol.
What's one piece of advice would you give a prospective patient of Mark Damario at Center for Reproductive Medicine of Minnesota?
Be your own advocate.
During treatment, were you treated like a number or a human with Mark Damario at Center for Reproductive Medicine of Minnesota?
People were nice but it wasn't clear they knew me or remembered my treatment plan.
Describe the protocols Mark Damario used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
Lots and lots of letrozole with and without IUI. I never had a positive pregnancy test.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
The nurses would come in with the wrong charts, not have the treatment plan. I had to remind them of the current protocol and tell them the plans we had discussed in the previous appointment. It was a little scary.
Describe your experience with Center for Reproductive Medicine of Minnesota.
Disorganized, shabby, charged for parking and they had a rude receptionist.
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
Just general disorganization.
3
Doctor
Mark Damario
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
2
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Review of
2007 - 2012, Successful
NPS
10
NPS
10
Age 44 - 49
8 IUI
3 IVF
Male Factor
European
Income $100K - $199K
Engineer
1st of 2 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
Bruce Campbell has extensive knowledge and experience very happy to work with him as a patient. He kept our interest in mind on the journey. He met with us to discuss our options and alternatives always helping us to feel welcome and listened to throughout the process. He took the time to meet with us several times and made personal calls to express good news to us!
I was happy with my care overall [at Center for Reproductive Medicine of MN]. I had many blood tests and many of the nurses were from a temp group at times - it was nice to see the regulars. The front door staff was helpful. Perhaps have a larger waiting room for more space. Overall very satisfied since the results were quality and they always took time to discuss all the alternatives.
How was your experience with Bruce Campbell at Center for Reproductive Medicine of Minnesota?
Bruce Campbell has extensive knowledge and experience very happy to work with him as a patient. He kept our interest in mind on the journey. He met with us to discuss our options and alternatives always helping us to feel welcome and listened to throughout the process. He took the time to meet with us several times and made personal calls to express good news to us!
What's one piece of advice would you give a prospective patient of Bruce Campbell at Center for Reproductive Medicine of Minnesota?
Trust in his ability to know the right choices.
During treatment, were you treated like a number or a human with Bruce Campbell at Center for Reproductive Medicine of Minnesota?
Very supportive and helpful.
Describe the protocols Bruce Campbell used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
Due to age he provided multiple embryos - always very cautious and checked with me on concerns.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
They varied by there level of experience some were more helpful than others.
Describe your experience with Center for Reproductive Medicine of Minnesota.
No complaints good location. I live nearby so it was quite convenient. I was happy with my care overall. I had many blood tests and many of the nurses were from a temp group at times - it was nice to see the regulars. The front door staff was helpful. Perhaps have a larger waiting room for more space. Overall very satisfied since the results were quality and they always took time to discuss all the alternatives.
Describe the costs associated with your care under Bruce Campbell at Center for Reproductive Medicine of Minnesota.
Costly.
Describe Bruce Campbell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
The choice was for multiple due to my age.
10
Doctor
Bruce Campbell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2006 - 2012, Successful
NPS
9
NPS
9
Age 30 - 36
6 Fertility Medications
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Lisa Erickson] was honest yet kind. Even when having to deliver difficult news or poor outcomes based on our circumstances she never gave up on us since we had the tools to work with. And That was the most important thing to me...ended up getting pregnant on Met Forman and Clomid for me. As well as a bunch of vitamins and lifestyle changes for my husband’s in fertility issues.
[The nursing staff at Center for Reproductive Medicine of Minnesota is] Kind and compassionate. Always available by phone and able to call back when needed...Everyone from the front desk to the doctors kind of compassion. They treated you like you were an individual and not just a number. Even though the waiting room is full of people and wait you didn’t know what they were going through you still felt unique in that clinic with the nurses and the staff and the doctor
How was your experience with Lisa Erickson at Center for Reproductive Medicine of Minnesota?
She was honest yet kind. Even when having to deliver difficult news or poor outcomes based on our circumstances she never gave up on us since we had the tools to work with. And That was the most important thing to me.
What's one piece of advice would you give a prospective patient of Lisa Erickson at Center for Reproductive Medicine of Minnesota?
Ask a lot of questions and never leave without fully understanding the next steps
During treatment, were you treated like a number or a human with Lisa Erickson at Center for Reproductive Medicine of Minnesota?
Human! They were kind and compassionate
Describe the protocols Lisa Erickson used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
Luckily for us we had planned to do injections with our UI. But ended up getting pregnant on Met Forman and Clomid for me. As well as a bunch of vitamins and lifestyle changes for my husband’s in fertility issues.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
Kind and compassionate. Always available by phone and able to call back when needed
Describe your experience with Center for Reproductive Medicine of Minnesota.
Everyone from the front desk to the doctors kind of compassion. They treated you like you were an individual and not just a number. Even though the waiting room is full of people and wait you didn’t know what they were going through you still felt unique in that clinic with the nurses and the staff and the doctor
Describe the costs associated with your care under Lisa Erickson at Center for Reproductive Medicine of Minnesota.
Minimal. As I never got to the IUI OR IVF part.
Describe Lisa Erickson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine of Minnesota.
No Experience. But she did say if we had to do IVF she would only transferred to embryos or one
9
Doctor
Lisa Erickson
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2011, Successful
NPS
10
NPS
10
Age 39
1 IUI
European
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
I would see her [Dr. Colleen Casey] again in a heartbeat. I am a single mom by choice, and she was supportive of my journey...Dr Casey reassured me that the test results from a previous clinic were not ones that she was concerned about. She was realistically confident about my chances to successfully get pregnant...During my consultation with Dr. Casey, I felt reassured and confident that trying IUI again was worthwhile. She explained the process thoroughly.
As a single mom by choice, I felt supported and not judged [by Center for Reproductive Medicine - Minneapolis]....The nurses were very calm and reassuring. The nurse who helped with the insemination helped me to relax....I had to pay for the sperm. Everything else was covered by my insurance....Make an appointment with her [Dr. Colleen Casey]--she may not have as much experience as others in the clinic, but I would see her again in a heartbeat. I am a single mom by choice, and she was supportive of my journey.
How was your experience with Colleen Casey at Center for Reproductive Medicine of Minnesota?
I came to Dr Casey after I was told by a different clinic that I had "old eggs" and that conceiving would be very difficult. During my consultation with Dr. Casey, I felt reassured and confident that trying IUI again was worthwhile. She explained the process thoroughly.
What's one piece of advice would you give a prospective patient of Colleen Casey at Center for Reproductive Medicine of Minnesota?
Make an appointment with her--she may not have as much experience as others in the clinic, but I would see her again in a heartbeat. I am a single mom by choice, and she was supportive of my journey.
During treatment, were you treated like a number or a human with Colleen Casey at Center for Reproductive Medicine of Minnesota?
Dr Casey reassured me that the test results from a previous clinic were not ones that she was concerned about. She was realistically confident about my chances to successfully get pregnant.
Describe the protocols Colleen Casey used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
I did one IUI cycle with Clomid. She recommended doing only one, well timed insemination. I got pregnant during this first cycle with her.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
The nurses were very calm and reassuring. The nurse who helped with the insemination helped me to relax.
Describe your experience with Center for Reproductive Medicine of Minnesota.
As a single mom by choice, I felt supported and not judged.
Describe the costs associated with your care under Colleen Casey at Center for Reproductive Medicine of Minnesota.
I had to pay for the sperm. Everything else was covered by my insurance.
10
Doctor
Colleen Casey
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2008 - 2010, Unsuccessful
NPS
5
NPS
5
2 IUI
1 IVF
Endometriosis
Poor Egg Quality
Income $100K - $199K
Graphic Designer
2nd of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
At one point she [Dr Erickson] was forthright in telling us if we proceed and success is not achieved, it brings their clinical numbers down. That was hurtful, although truthful...it was not my job to care and it stung that she'd even ask us to. Talk about feeling like a number. When the day came for the one egg my body had produced to be attempted to be retrieved, in all our nerves riding on that 50/50 chance she told us we had....she wasn't even there. Without warning she had sent another doctor whom I had never before met. He, not she, was the one in my haze while awaking from anesthesia to tell me we had failed. And inevitably that I would never carry or birth a child. I was crushed on several levels.
[Center for Reproductive Medicine of Minnesota]... was the only reproductive endocrinologist clinic I visited so I have nothing to compare it to. It may have been that I was not a quality patient in that my chances were so low from the get go with poor egg quality, but I still would like to think that doctors and nurses do what they do for the people that they can effect. Instead I felt like a disappointment to their "stats" and a number with each visit...loosing hope is devastating and having your "care team" not really care, is beyond words.
How was your experience with Lisa Erickson at Center for Reproductive Medicine of Minnesota?
Dr. Erickson was lovely, kind, soft spoken. At our first visit I felt hopeful and in good hands. That feeling grew more and more distant with each visit and contact directly with her became almost extinct. Our hopes diminished not due to her efforts but directly related to the results. My egg quality was extremely low. I could feel that she was only proceeding due to my emotional inability to give up. At one point she was forthright in telling us if we proceed and success is not achieved, it brings their clinical numbers down. That was hurtful, although truthful...it was not my job to care and it stung that she'd even ask us to. Talk about feeling like a number. When the day came for the one egg my body had produced to be attempted to be retrieved, in all our nerves riding on that 50/50 chance she told us we had....she wasn't even there. Without warning she had sent another doctor whom I had never before met. He, not she, was the one in my haze while awaking from anesthesia to tell me we had failed. And inevitably that I would never carry or birth a child. I was crushed on several levels.
What's one piece of advice would you give a prospective patient of Lisa Erickson at Center for Reproductive Medicine of Minnesota?
Ask her not to sugar coat and to BE SURE to inform you that you will not see her often. And ask her to please inform you should a physician other than herself be performing your procedures.
During treatment, were you treated like a number or a human with Lisa Erickson at Center for Reproductive Medicine of Minnesota?
There is very little contact with the doctor who so warmly freets you at the beginning of this "journey". And the nurses are different every time you go in to the office...and their moods very. Tremendously.
Describe the protocols Lisa Erickson used in your cycles at Center for Reproductive Medicine of Minnesota and their degree of success.
Unfortunately in the last 6 years much of this has escaped me, although when going through it all you hang onto every word, learn and know every term, the cost of every drug and the names & numbers of every pharmacy and their prices... I recall Folistim pens...lots of them. I recall vials of Bravelle and then trying Lupron. And somewhere alon the line there was Menapur. It is quite blurry...and thankfully in the rear view mirror.
Describe your experience with the nursing staff at Center for Reproductive Medicine of Minnesota.
I wish I remembered their names because a few were fantastic! Warm, friendly and took the time to make you feel like you're a person. Some even like you are a person going through the toughest days of your life thus far-those nurses I wish I could go back and hug. Several were very clearly, busy. Even delivering the news that the one follicle that was there yesterday (yes 1) is suddenly gone and you are to wait weeks and then start all over. With zero emotion because the were busy washing up their hands so they could scurry on to the next patient. No compassion. How do you work here? Perhaps a blood bank would be more fitting for these nurses.
Describe your experience with Center for Reproductive Medicine of Minnesota.
It's one of few and this was the only reproductive endocrinologist clinic I visited so I have nothing to compare it to. It may have been that I was not a quality patient in that my chances were so low from the get go with poor egg quality, but I still would like to think that doctors and nurses do what they do for the people that they can effect. Instead I felt like a disappointment to their "stats" and a number with each visit...loosing hope is devastating and having your "care team" not really care, is beyond words.
Describe your experience with your monitoring appointments at Center for Reproductive Medicine of Minnesota.
It was tough...feeling like a number.
Describe the costs associated with your care under Lisa Erickson at Center for Reproductive Medicine of Minnesota.
Expensive
What specific things went wrong at Center for Reproductive Medicine of Minnesota?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Center for Reproductive Medicine of Minnesota.
The lack of contact was extremely difficult as you are on the edge of your seat daily. Having my doctor send another doctor to our egg retrieval procedure was inaccusable and I will ever forget the feeling I felt that morning when a doctor I had never met walked into the room to perform the most personal and emotional procedure I had had in my life.
5
Doctor
Lisa Erickson
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Center for Reproductive Medicine of Minnesota
Minneapolis
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Review of

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