Describe your experience with Central Coast Fertility.
I mentioned it before, but I think they are just spread too thin between the various offices in SLO, Santa Barbara, and Fresno, and now doing INVOCell right out of his SLO office. He's likely trying to do too much, and so everything suffers - patient care, communication, information, results, overall quality of care, time with patient, all of it. Then, when you try to question things he gets rude and angry real quick. When we started out it seemed like a good fit and trustworthy practice, but it went downhill quickly
During treatment, were you treated like a number or a human with Alex Steinleitner at Central Coast Fertility?
They always remembered my name and were very nice/personable, however, they were very disorganized, forgot things, and often had to wait long periods to hear back.
Describe your experience with the nursing staff.
Some were better than others. They were extremely disorganized. Often gave me incorrect medication orders, calendars, and information. They were very kind, but way disorganized and often took forever to get responses back. It did not make you feel like you could get the info you need nor rely on it when you got it. I think though it's the doctor's fault for spreading them so thin. He works in several offices in different cities managing multiple cycles at once, and I believe that's the root of the problem - juggling too much and making mistakes just everywhere. Such a shame.
What specific things went wrong at Central Coast Fertility?
- Failed to call in prescriptions to pharmacy
- Lost appointments
- Failed to call with results
- Failed to send your chart to another clinic
- Lost results
- Provided conflicting information
- Failed to convey critical information
How was your experience with Alex Steinleitner at Central Coast Fertility?
While Dr. Steinleitner was personable, empathetic, and compassionate during consultations, and even helped us out with some of the pricing here and there, he was quite misleading and dishonest along the way. If you had a question he'd give a very confusing, quick, 1 sentence answer that left you with more questions. And if you pressed for more questions he'd get elusive, even angry. I never felt that I got the full amount of information necessary at each stage. Bad news was not delivered by him, and not always delivered at all, I found out that eggs he said were frozen were not and were actually deemed unusable! My last hopes were "just kidding - not actually there" and no one bothered to tell me! Finally, after 2 failed cycles, with no proposed change to treatment, additional testing, or explanation of his thought process, we asked some relevant, reasonable questions. He became hostile and refused to treat us or communicate with us further!
What's one piece of advice would you give a prospective patient of Alex Steinleitner at Central Coast Fertility?
Do NOT see this doctor. Seek better care elsewhere!!!
Describe the protocols Alex Steinleitner used in your cycles at Central Coast Fertility and their degree of success.
First did 6 rounds of OI treatments. After they all failed he recommended IVF
We did a "normal" round of IVF and out of 23 eggs only had 1 to transfer.
After this he recommended INVOcell which was new to his practice. I had 4 embroyos, transferred 2, they failed. Then after that found out the other 2 were not actually viable as he said they were.
Describe the costs associated with your care under Alex Steinleitner at Central Coast Fertility.
About $4000 for all OI cycles,
about $15000 for "regular" IVF cycle + around $3000 for meds
and about $4000 for INVOcell cycle + around $2000 for meds
Describe Alex Steinleitner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Central Coast Fertility.
He recommended 2 embryo transfer for us due to age (38) but first time we only had 1 to consider, second time we did do 2 embryos at day 3