Central Georgia Fertility Navicent

Macon
777 Hemlock Street
Macon, GA 31201
478.633.1000
On a scale from 0-10, how likely are you to recommend Central Georgia Fertility Navicent to a friend?
Strongly recommend: 69%Neutral: 31%9.2
8 assessments
  • 69% Strongly recommend (9-10)
  • 31% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
8.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
9.3
Average Doctor Score
2 doctors
8 assessments
10
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
The clinic [Central Georgia Fertility] is great. Unfortunately they are the only clinic in the middle ga area. I wish there were more doctors/nurses. I'm sure they would appreciate more help. That said that doesn't take away from the care I have received.... Dee [a nurse] is awesome. Very thorough with exams and instructions on how to take meds. Returns calls immediately. I never have unanswered questions when I leave the office.
+ Read more
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with Central Georgia Fertility Navicent.
The clinic is great. Unfortunately they are the only clinic in the middle ga area. I wish there were more doctors/nurses. I'm sure they would appreciate more help. That said that doesn't take away from the care I have received.
During treatment, were you treated like a number or a human with Kristina Hawkins at Central Georgia Fertility Navicent?
During my last miscarriage, Dr. Hawkins got a little emotional. She felt my pain. The staff know me and I feel as though they want to help me get pregnant and carry the baby to term.
Describe your experience with your nurse at Central Georgia Fertility Navicent. (Assigned nurse: Dee Nelson )
Dee is awesome. Very thorough with exams and instructions on how to take meds. Returns calls immediately. I never have unanswered questions when I leave the office.
How was your experience with Kristina Hawkins at Central Georgia Fertility Navicent?
I love Dr. Hawkins! We are about the same age. I have a beautiful love story (i married at age 37) and I genuinely feel that she wants me to be pregnant just like a best friend would. With my last loss we used injectables and I got pregnant on the first cycle. Then I lost the baby and Dr. Hawkins got a little emotional as we went into her office. I truly feel she was hurt by the loss of my pregnancy like a best friend would be.
What's one piece of advice would you give a prospective patient of Kristina Hawkins at Central Georgia Fertility Navicent?
You will love her. She is personable and very thorough.
Describe the protocols Kristina Hawkins used in your cycles at Central Georgia Fertility Navicent and their degree of success.
Femara 5mg. I had used clomid under the care of another Dr had miscarriages. Femara is supposed to be better than clomid and we were hoping a different medicine would produce a different outcome. I didn't ovulate on the femara. Injectable cycle 9 days of stim with gonal f. I wanted something more aggressive as I am an older woman. Achieved pregnancy but ultimately had a miscarriage.
Describe the costs associated with your care under Kristina Hawkins at Central Georgia Fertility Navicent.
Co pay for visits with Dr. For monitoring, these visits were covered with no co pay. Meds were covered and only required co pay.
10
Doctor
Kristina Hawkins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Central Georgia Fertility Navicent
Macon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
26
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, PCOS, Tubal Blockage
7
I do t have anything good to say about the clinics nurses [Central Georgia Fertility Navicent]. That is who patients see 90% of the time. Most of the time when I came in they had no idea what was going on I would have to remind them where I was in my cycle and why I was there.... In my honest opinion, her nurses were awful. They never return phone calls. See even made jokes about me only having one tube due to an ectopic pregnancy.
+ Read more
Age
26
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Anovulation, PCOS, Tubal Blockage
7
Describe your experience with Central Georgia Fertility Navicent.
I do t have anything good to say about the clinics nurses. That is who patients see 90% of the time. Most of the time when I came in they had no idea what was going on I would have to remind them where I was in my cycle and why I was there. My biggest advice to new patients would be advocate for yourself. Do not let the nurses push you around.
During treatment, were you treated like a number or a human with Kristina Hawkins at Central Georgia Fertility Navicent?
I felt more like a human with Dr. Hawkins because when I was having an ectopic pregnancy she walked with me every step of the way. She consistently checked on me throughout the whole process. We couldn’t have made it through such a tough time without her.
Describe your experience with your nurse at Central Georgia Fertility Navicent. (Assigned nurse: Cynthia and Dee)
In my honest opinion, her nurses were awful. They never return phone calls. See even made jokes about me only having one tube due to an ectopic pregnancy.
What specific things went wrong at Central Georgia Fertility Navicent?
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Kristina Hawkins at Central Georgia Fertility Navicent?
Dr. Hawkins is nothing shy of amazing. She truly cares about her patients. My favorite thing about her is that she lays out all the options for treatment plans and gives percentages of success rate. She also warns about cost which I appreciated.
What's one piece of advice would you give a prospective patient of Kristina Hawkins at Central Georgia Fertility Navicent?
Be patient with her. She is very busy with them interns but she does have your best interest at heart.
Describe the protocols Kristina Hawkins used in your cycles at Central Georgia Fertility Navicent and their degree of success.
My first 6 mo the seeing Dr. Hawkins we ran many test to see what our issues were. These test included seman analysis, saline ultrasound and blood work. My first medicated cycle we did 50 Mg of clomid to see how I would respond. She monitored the whole first cycle. I responded well, but I did not conceive. My second cycle I did the same medication without monitoring. I conceived. It ended in an ectopic pregnancy that ruptured my left Fallopian tube. Third cycle we did 50 mg of clomid, monitoring, failed round. Fourth we bumped up the dosage to 100 mg and monitoring. Another failed round Fifth round we went to 150 mg and monitoring and plus the trigger shot. Also another failed round. Each time my follicles grew beautifully and I ovulated I just could not conceive. This is when she offered us a referral to an ivf clinic.
Describe the costs associated with your care under Kristina Hawkins at Central Georgia Fertility Navicent.
My insurance covered 80 percent with my care from dr. Hawkins.
10
Doctor
Kristina Hawkins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Central Georgia Fertility Navicent
Macon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
4 IUI, Donor Sperm
Diagnosis
Anovulation, PCOS, Other
10
Cynthia [nurse at Central Georgia Fertility Navicent] is WONDERFUL! She was beyond caring and compassionate. Dee [nurse] was not quite as warm and seemed very disinterested in our care...Very well organized and the staff is very knowledgeable. Due to the small size of the practice, it is easy to get to know everyone on staff. The clinic is great about explaining the cost of treatment as well as scheduling appointments to the patient's needs.
+ Read more
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
Anovulation, PCOS, Other
10
Describe your experience with Central Georgia Fertility Navicent.
Very well organized and the staff is very knowledgeable. Due to the small size of the practice, it is easy to get to know everyone on staff. The clinic is great about explaining the cost of treatment as well as scheduling appointments to the patient's needs.
During treatment, were you treated like a number or a human with William Butler at Central Georgia Fertility Navicent?
Dr. Butler is not a warm man, which can contribute to a feeling of being just a number. He did, however, go over all results thoroughly with me and my spouse and made it clear he was invested in our care.
Describe your experience with the nursing staff.
Cynthia is WONDERFUL! She was beyond caring and compassionate. Dee was not quite as warm and seemed very disinterested in our care.
What specific things went wrong at Central Georgia Fertility Navicent?
  • Failed to send your chart to another clinic
How was your experience with William Butler at Central Georgia Fertility Navicent?
Doctor Butler is very knowledgeable, but seems to be less hands on with treatment. We were seen by another doctor in the practice far more than Doctor Butler. He was very efficient in establishing a course of treatment and was thorough in all diagnoses.
What's one piece of advice would you give a prospective patient of William Butler at Central Georgia Fertility Navicent?
Do not take his seemingly detached personality personally.
Describe the protocols William Butler used in your cycles at Central Georgia Fertility Navicent and their degree of success.
Doctor Butler began with bloodwork which showed elevated prolactin. He repeated the bloodwork and followed it with an MRI to conclude with the diagnosis of pituitary microadenoma. He prescribed medication to treat the symptoms and also prescribed letrozol to induce ovulation. When the initial dose was ineffective, Dr. Butler increased the dose. We became pregnant via our 4th IUI.
8
Doctor
William Butler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Central Georgia Fertility Navicent
Macon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Endometriosis
10
I love the clinic [Central Georgia Fertility Navicent] but the iui with meds is extremely expensive. The location is great, all staff friendly and knowledgeable. Decisions are made quickly and based on what is best for you. I never felt pressured to have to do anything including meds.... at my initial visit the nurse took all notes for me because the information was overwhelming... Iui with meds would have been 4k which in my opinion the odds were not good enough for that amount.
+ Read more
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Race
European, Latino, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Endometriosis
10
Describe your experience with Central Georgia Fertility Navicent.
I love the clinic but the iui with meds is extremely expensive. The location is great, all staff friendly and knowledgeable. Decisions are made quickly and based on what is best for you. I never felt pressured to have to do anything including meds.
During treatment, were you treated like a number or a human with William Butler at Central Georgia Fertility Navicent?
Dr butler is very kind and treated me like I was his child. We were recommended to do iui but it is very expensive, 4k with meds so am looking into other clinics
Describe your experience with the nursing staff.
Very kind, explains everything in details and at my initial visit the nurse took all notes for me because the information was overwhelming
How was your experience with William Butler at Central Georgia Fertility Navicent?
Very very kind Dr. Very nice and supportive. He addresses you and sits right next to you on your level.he held my hand as he explained my endometriosis diagnosis. He took his time and explained everything thouroughly.
What's one piece of advice would you give a prospective patient of William Butler at Central Georgia Fertility Navicent?
He is very fast moving and ready to attack infertility at all angles.
Describe the protocols William Butler used in your cycles at Central Georgia Fertility Navicent and their degree of success.
After all testing to ensure I ovulate and have good egg reserve and that my husband's sperm were good. He immediately seemed to know I had endometriosis. He scheduled the remove surgery 1 month later. And the following month we started back trying to conceive , still no luck then referred to do iui
Describe the costs associated with your care under William Butler at Central Georgia Fertility Navicent.
I paid my copays of 75 each visit, which were a lot and deductible for surgery , no other services were covered by my insurance. Iui with meds would have been 4k which in my opinion the odds were not good enough for that amount.
10
Doctor
William Butler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Central Georgia Fertility Navicent
Macon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with William Butler at Central Georgia Fertility Navicent.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 31
Treated
2012 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
10
Very personable and empathetic. They cry when you cry and jump for joy for you! I love everyone in that office [Central Georgia Fertility]....Cynthia and Dee are great! They tolerate me quite well and return my phone calls promptly.
+ Read more
Age
27 - 31
Treated
2012 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
10
During treatment, were you treated like a number or a human with Kristina Hawkins at Central Georgia Fertility Navicent?
Very personable and empathetic. They cry when you cry and jump for joy for you! I love everyone in that office.
Describe your experience with the nursing staff.
Cynthia and Dee are great! They tolerate me quite well and return my phone calls promptly.
How was your experience with Kristina Hawkins at Central Georgia Fertility Navicent?
Dr. Hawkins is also a teaching dr, so you only see her when neccessary (for consults and procedures). Which has never bothered me bc for the most part you only go in for blood test and ultrasounds to check your progress. But, she does review all of the results and responds via nurses.
What's one piece of advice would you give a prospective patient of Kristina Hawkins at Central Georgia Fertility Navicent?
It has nothing to do with Dr. Hawkins, she's absolutely fantastic, but every woman's body is different and things may not always work the way they should or textbook style. Be patient, be cautiously optomistic and be flexible. Also, she does not do IVF, she will refer you to another clinic for that, but she will do the monitoring for the IVF cycles.
Describe the protocols Kristina Hawkins used in your cycles at Central Georgia Fertility Navicent and their degree of success.
About 3 rounds of clomid, different strengths, no results. 2 rounds of ovidrel, increasing dosages, not enough results. Several rounds of Follistem for a natural insemination, varying dosages trying to get the right number of follicles. 1 cycle resulted in trigger shot. Neg preg test. Moved on to IVF. Dr. Hawkins does not do IVF, but will do monitoring for them.
Describe the costs associated with your care under Kristina Hawkins at Central Georgia Fertility Navicent.
I had insurance for several treatments, fortunately. For noninsurance covered procedures, price could range from $50 to $300 per visit.
10
Doctor
Kristina Hawkins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Central Georgia Fertility Navicent
Macon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Kristina Hawkins at Central Georgia Fertility Navicent.

8
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor, PCOS
8
So far, everyone [Central Georgia Fertility] I have met is very kind and informative. From the nurses to the front desk ladies, everyone is a great part of the team. I would say maybe they could work on their communication skills just a bit more, but overall we are happy with their office... I would say the only negative thing I have come across is that the receptionist isn’t always quick to respond or to send things.
+ Read more
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor, PCOS
8
Describe your experience with Central Georgia Fertility Navicent.
So far, everyone I have met is very kind and informative. From the nurses to the front desk ladies, everyone is a great part of the team. I would say maybe they could work on their communication skills just a bit more, but overall we are happy with their office
During treatment, were you treated like a number or a human with William Butler at Central Georgia Fertility Navicent?
Dr. Butler was very straight and to the point, but I could also tell he cared.
Describe your experience with the nursing staff.
They were so kind and personable!
What specific things went wrong at Central Georgia Fertility Navicent?
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with William Butler at Central Georgia Fertility Navicent?
I am a military wife and new to the area. Dr. Butler was very nice and welcoming. I can tell he assessed all my files because he was very educated on my history when I came to my appointment. After many follow up questions he did an ultrasound to see if my metformin was helping my PCOS symptoms. I fell like Dr. Butler was very up front with everything and did not sugar coat anything. I suggested that IVF was going to most likely be our best option due to my PCOS and my husbands low speed count.
What's one piece of advice would you give a prospective patient of William Butler at Central Georgia Fertility Navicent?
Be ready to hear the truth and facts.
Describe the protocols William Butler used in your cycles at Central Georgia Fertility Navicent and their degree of success.
Unfortunately I don’t have much to comment on this quite yet because I have yet to go through this with Dr.Butler
Describe the costs associated with your care under William Butler at Central Georgia Fertility Navicent.
Luckily since I am a military spouse, so far all of my appointments have been covered. But IVF is not covered
7
Doctor
William Butler
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Central Georgia Fertility Navicent
Macon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
28 - 30
Treated
2013 - 2015
Success with this Doc
?
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, PCOS
10
They [the nurses at Central Georgia Fertility Institute] took the time to get to know me and, since I interacted with them the most, were really great about getting my questions answered by the doctor. They listened to me and helped me understand everything.
+ Read more
Age
28 - 30
Treated
2013 - 2015
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, PCOS
10
During treatment, were you treated like a number or a human with Kristina Hawkins at Central Georgia Fertility Navicent?
Dr. Hawkins and her team were always friendly and empathetic. They listened to me and helped me understand everything.
Describe your experience with the nursing staff.
They took the time to get to know me and, since I interacted with them the most, were really great about getting my questions answered by the doctor.
How was your experience with Kristina Hawkins at Central Georgia Fertility Navicent?
Dr. Hawkins doesn't do IVF, but does everything else and works closely with clinics that do IVF. She has been my primary specialist regarding infertility although I went to another clinic for the egg retrieval and transfer. She performed all tests and I've met with her 2 times regarding plans of action. She was very knowlegeable and did a good job explaining every step, option, risk, and success rate. The nursing staff were also fantastic.
What's one piece of advice would you give a prospective patient of Kristina Hawkins at Central Georgia Fertility Navicent?
To see her first.
10
Doctor
Kristina Hawkins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Central Georgia Fertility Navicent
Macon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Kristina Hawkins at Central Georgia Fertility Navicent.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
28
Treated
2015
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Unexplained
10
They [the nurses] were personable and didn't make you feel rushed.
+ Read more
Age
28
Treated
2015
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Unexplained
10
During treatment, were you treated like a number or a human with William Butler at Central Georgia Fertility Navicent?
Dr. Butler personally knew my information from the paperwork I completed beforehand. He didn't wait until he was in with me to do it, it felt like he and his staff knew who I was from the moment I got there. I didn't have to repeat old information and he was thorough with all questions I came with.
Describe your experience with the nursing staff.
They were personable and didn't make you feel rushed.
How was your experience with William Butler at Central Georgia Fertility Navicent?
Nice guy who really seemed to know my case and medical history upon my arrival.
What's one piece of advice would you give a prospective patient of William Butler at Central Georgia Fertility Navicent?
You're going to be overwhelmed simply because of the type of treatment being that it feels so personal. He is kind and caring, you have nothing to fear, he was open to any and all questions. Nothing bad to say.
10
Doctor
William Butler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Central Georgia Fertility Navicent
Macon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with William Butler at Central Georgia Fertility Navicent.