Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
8.7
8.7
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
7.6
7.6
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
9.1
9.1
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
LGBTQ+ Care
6
6
LGBTQ+ Care
Ratings of 1 indicate an unsatisfactory LGBTQ+ care.
Ratings of 10 indicate an excellent LGBTQ+ care.
Attention to Detail
7.4
7.4
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
[Dr. Natalie Schultz] is very knowledgeable and did a lot to put us at ease while explaining potential outcomes. We only meet with her directly once and most appointments were with my nurse or the NP...We did Follistim with lupron trigger due to my high AMH and risk of OHSS...freeze all for embryos. We expected a lower egg retrieval number and were on the high end of that. Due to history of low male morphology, we did ICSI all and 5 made it to day 5 blast and freeze. We're very happy with the low symptoms and outcome. Transfer is delayed due to COVID-19
My only complaint [with Chicago IVF] is before retrieval, the surgical center sent instructions with medications to take. I was not prepared for the medications and had to call the emergency nurse for her to call in the prescription for the same day...It was hard to get an estimate before my treatment plan was finalized and the billing office wouldn't give a range until that and they looked at my insurance.
How was your experience with Natalie Schultz at Chicago IVF?
She's very knowledgeable and did a lot to put us at ease while explaining potential outcomes. We only meet with her directly once and most appointments were with my nurse or the NP. I don't feel the need to meet with her anymore since everything else is handled well.
What's one piece of advice would you give a prospective patient of Natalie Schultz at Chicago IVF?
Don't expect to meet with her often. You'll develop a better relationship with your nurse.
During treatment, were you treated like a number or a human with Natalie Schultz at Chicago IVF?
I felt human because we talked in detail about our specific history. I think my husband felt ignored since everything was directed towards me. The nurse practitioner was very good.
Describe the protocols Natalie Schultz used in your cycles at Chicago IVF and their degree of success.
We did Follistim with lupron trigger due to my high AMH and risk of OHSS. And freeze all for embryos. We expected a lower egg retrieval number and were on the high end of that. Due to history of low male morphology, we did ICSI all and 5 made it to day 5 blast and freeze. We're very happy with the low symptoms and outcome. Transfer is delayed due to COVID-19
Describe your experience with your nurse at Chicago IVF. (Assigned nurse: Lidia Edwards)
Love my nurse, I think she's compassionate and mostly on top of everything. My only complaint is before retrieval, the surgical center sent instructions with medications to take. I was not prepared for the medications and had to call the emergency nurse for her to call in the prescription for the same day.
Describe your experience with Chicago IVF.
Batch retrieval, schedule is on place which helps with planning. Dedicated nurse to call and email. They use eIVF so you have an internet dashboard, but I hadn't received some instructions and outcomes related to the surgical center
Describe the costs associated with your care under Natalie Schultz at Chicago IVF.
It was hard to get an estimate before my treatment plan was finalized and the billing office wouldn't give a range until that and they looked at my insurance. We were surprised by the cost of genetic testing since no one said it typically isn't covered by insurance. The genetic testing company bills insurance for $12,000.
What specific things went wrong at Chicago IVF?
Failed to call in prescriptions to pharmacy
Failed to convey critical information
Describe the specific things that went wrong at Chicago IVF.
As mentioned, the day before my retrieval, they sent instructions for medication that was never conveyed before and the medications weren't ordered in the pharmacy. The 24 hour emergency nurse was available and able to contact my pharmacy for same day pickup.
Dr. Schultz has never talked to me about my partner or our goals as a lesbian couple...I would have liked if [she] asked me and my wife...what we would have preferred and made us feel apart of the decisions for our IVF Cycle. Instead, we were told what we will be doing and when...the only time I have talked to [her] is my initial and follow up consultations...she explained everything very well and I ended the call with very optimistic feelings
The clinic [at Chicago IVF] is great! Very organized and updated with their information and coordination...Coordination between sperm bank and the clinic was phenomenal...Dr. Schultz has never talked to me about my partner or our goals as a lesbian couple. Also, every time I go in the front desk staff or nurses just assume I have a husband...Nurses communicate very quickly and effectively...the only time I have talked to Dr. Schultz is my initial and follow up consultations
How was your experience with Natalie Schultz at Chicago IVF?
Natalie Schultz is an older woman who seems very knowledgeable. At my initial consultation she explained everything very well and I ended the call with very optimistic feelings. However, I would have liked if she asked me and my wife what our goals or expectations were during the consultation and maybe what we would have preferred and made us feel apart of the decisions for our IVF Cycle. Instead, we were told what we will be doing and when. We were somewhat okay with this since she is the doctor and we just assume she knows what’s best but it have been nice to ask for our input to see if it was doable.
What's one piece of advice would you give a prospective patient of Natalie Schultz at Chicago IVF?
Some advice I would give is to ask as many questions as you need to while you are in the room or on video with her because you probably won’t be able to talk to her directly or see her again until a procedure or next consultation.
During treatment, were you treated like a number or a human with Natalie Schultz at Chicago IVF?
In person at appointments all the staff are friendly and welcoming. However, the treatment as a whole has felt like I am just a number. For example my transfer has been pushed back an entire month because there’s too many patients and I don’t fit in the schedule. Also the only time I have talked to Dr. Schultz is my initial and follow up consultations.
Describe the protocols Natalie Schultz used in your cycles at Chicago IVF and their degree of success.
Overall all strategy was to move directly to IVF since my HSG was abnormal due to tubal blockage and I have never been pregnant in the 9 years of TTC on my own. IVF strategy was for an initially low protocol because of my age (29) and to avoid OHSS. After the first few days of stims levels were getting high so protocol changed to lower dosage. We ended up getting to retrieval after 8 days of stimming. 13 eggs retrieved, 11 mature, 10 fertilizer, ZERO blasts. Wasn’t given an explanation besides “they just filled out”. Will be beginning 2nd cycle soon.
How competent was Natalie Schultz at LGBTQ+ care?
Dr. Schultz has never talked to me about my partner or our goals as a lesbian couple. Also, every time I go in the front desk staff or nurses just assume I have a husband.
Describe your experience with your nurse at Chicago IVF. (Assigned nurse: Mary Rodriguez )
Amazing! Nurses communicate very quickly and effectively! I had a lot of concerns and questions and sent messages through the portal and always received a phone call shortly after to get my questions throughly answered.
Describe your experience with Chicago IVF.
The clinic is great! Very organized and updated with their information and coordination. However, at the orland office there was one time where I was told I had a balance and it was for a different patient. Not on the clinic but just that one coordinator but it was a bit embarrassing to be told I had an outstanding balance that was not true. Also I was going to pay the balance has I not looked at the invoice and saw procedures that I did not have.
Describe the costs associated with your care under Natalie Schultz at Chicago IVF.
Pre-testing, Downers grove and Orland Park offices are separate so the procedures done at downers grove I had to pay a $225 surgery fee each time (SHSG, HSG, egg retrieval, and transfer), medications.
Describe Natalie Schultz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Chicago IVF.
Haven’t gotten to a transfer but my clinic definitely has policies on eSET.
How competent was Chicago IVF at LGBTQ+ care?
Definitely respectful but not so sure about knowledgeable.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Chicago IVF.
Coordination between sperm bank and the clinic was phenomenal, I didn’t have to do a thing.
[Dr. Brasch] has a brusque business like manner of relating to patients. He was very clear and concise as well the point which I appreciate. He recommended ivf based on my husbands counts but I wanted to do IUI first and he allowed it instead of demanding his recommendation...Don’t be afraid to be your own advocate- he is willing to work as a patient physician team.
My nurse was fantastic. She was timely and called within an hour of receiving my labs. Thoroughly explained me and if I had concerns elevated them as appropriate and then gave me a response...[Chicago IVF has] a good protocol in place. First encounter is telehealth with a mid level who orders all the pre testing. After all that is done an appt with the physician to review it all and come up with the plan. After that you are assigned a nurse and they coordinate care with communication with the physician. It ran seamlessly for me.
How was your experience with Joel Brasch at Chicago IVF?
The first visit was telehealth which is a bit impersonable. I met him in person at the surgery center where he performed my hsg. He did not address me before performing the procedure which I found a bit off putting. He has a brusque business like manner of relating to patients. He was very clear and concise as well the point which I appreciate. He recommended ivf based on my husbands counts but I wanted to do IUI first and he allowed it instead of demanding his recommendation. We were successful on round 2 and have a beautiful little girl now.
What's one piece of advice would you give a prospective patient of Joel Brasch at Chicago IVF?
Don’t be afraid to be your own advocate- he is willing to work as a patient physician team.
During treatment, were you treated like a number or a human with Joel Brasch at Chicago IVF?
Dr. Brasch listened to my concerns and my opinion was valued.
Describe the protocols Joel Brasch used in your cycles at Chicago IVF and their degree of success.
IUI 1- clomid, insemination with ultrasound and lab surveillance
IUI 2- I asked to change to letrozole and he was ok with that, otherwise the same
Describe your experience with your nurse at Chicago IVF.
My nurse was fantastic. She was timely and called within an hour of receiving my labs. Thoroughly explained me and if I had concerns elevated them as appropriate and then gave me a response. I was very impressed with her.
Describe your experience with Chicago IVF.
They have a good protocol in place. First encounter is telehealth with a mid level who orders all the pre testing. After all that is done an appt with the physician to review it all and come up with the plan. After that you are assigned a nurse and they coordinate care with communication with the physician. It ran seamlessly for me.
What specific things went wrong at Chicago IVF?
Failed to call with results
Describe the specific things that went wrong at Chicago IVF.
Once when my nurse was on vacation the backup nurse did not call with my results and when to do IUI. I called the on call line and was given results quickly.
Dr. Brasch, at every visit, reviews the least to most invasive interventions as well as the cost associated, as we are dealing with a lack of insurance coverage because fertility treatments are not covered by our insurance plan. He is reassuring but also honest, straight-forward, and realistic. He expresses his professional opinion in a way that still allows us the freedom to make decision moving forward with treatment. He is sure to explain things in a way that we understand and answers questions thoroughly.
The clinic [Chicago IVF] is always clean, well-maintained, with friendly staff. Weaknesses included the requirement to travel depending on when treatment was needed. For example, our IUI fell over a weekend and we were required to travel from Valparaiso, IN to Orland Park, IL in order to proceed with treatment during that time. This was not problematic for us as we had family nearby, but for someone who does not, it would possibly be a challenge.
How was your experience with Joel Brasch at Chicago IVF?
Dr. Brasch, at every visit, reviews the least to most invasive interventions as well as the cost associated, as we are dealing with a lack of insurance coverage because fertility treatments are not covered by our insurance plan. He is reassuring but also honest, straight-forward, and realistic. He expresses his professional opinion in a way that still allows us the freedom to make decision moving forward with treatment. He is sure to explain things in a way that we understand and answers questions thoroughly.
What's one piece of advice would you give a prospective patient of Joel Brasch at Chicago IVF?
Do not hesitate to ask questions or for clarification.
During treatment, were you treated like a number or a human with Joel Brasch at Chicago IVF?
Answered every question and clarified anything we did not understand, gave advice both professional and personal, never felt rushed nor had to wait very long for appointments
Describe the protocols Joel Brasch used in your cycles at Chicago IVF and their degree of success.
Dr. Brasch prescribed me the lowest dose of Clomid and my body reacted very well to the medication, without severe side effects. My first IUI treatment, I had overstimulation and created 6 eggs. It was left up to us to continue with treatment due to the risk of a high-order multiple pregnancy. We felt the risks were well explained to us and we decided to move forward with the IUI procedure. We completed inseminations on back-to-back days, to improve our chances of conceiving. Our first round of IUI was unsuccessful. We decided to move forward with another round of IUI the following month, with the same medication doses and back-to-back inseminations and again the procedure was unsuccessful. The treatments occurred in May and June 2017. Presently (March 2018), we have not had any further treatment and instead attempted to investigate and treat what we believed to be the cause of infertility (male factor). My husband was diagnosed with multiple varicoceles and had surgical repair in July 2017. Numerous post-surgery semen analysis showed no improvement in sperm count. We again consulted with Dr. Brasch who suggested we investigate surgically on myself and I completed a laparoscopy in November 2017 and results came back normal. It was at that point that we decided if we attempt any further treatment, we would proceed with IVF. Due to the financial burden of IVF without insurance coverage, we are unable to proceed with treatment at this time.
Describe your experience with the nursing staff at Chicago IVF.
We have had interactions with many nurses from Chicago IVF as we have visited the offices in Valparaiso, Munster, and Orland Park. All were very kind, understanding, and helpful.
Describe your experience with Chicago IVF.
The clinic is always clean, well-maintained, with friendly staff. Weaknesses included the requirement to travel depending on when treatment was needed. For example, our IUI fell over a weekend and we were required to travel from Valparaiso, IN to Orland Park, IL in order to proceed with treatment during that time. This was not problematic for us as we had family nearby, but for someone who does not, it would possibly be a challenge.
Describe the costs associated with your care under Joel Brasch at Chicago IVF.
Our insurance covered many of the tests, procedures, and office visits under Dr. Brasch's care, but did not cover the cost of fertility treatment. We had numerous $40 co-pays for office visits. My husband's varicocele surgery costs approximately $1000 out of pocket, my laparoscopy cost approximately $600 out of pocket. Each IUI procedure cost $1,850 so for us we paid a total of $3,700 since we completed 2 IUIs. In addition to that expense, we also paid approximately $120 for medication each cycle. We have spent approximately $6,000 since we began seeing Dr. Brasch in the fall of 2016.
Describe Joel Brasch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Chicago IVF.
I cannot comment on this as we have not experienced our doctor's approach to eSET vs. multiple embryo transfer.
I felt that he [Dr. Joel Brasch] did show compassion and care. He felt confident in my diagnosis and how to treat it which I was happy about. I needed surgery before and that was where I became unsure. I felt that he didn't do everything he could have in regards to a surgery. I followed with an IUI anyway kind of feeling like it wasn't going to work. At that point I decided to go for a second opinion...I felt that he listened to my concerns...
I began at this location and later transferred to another location because Munster closed due to staffing issues. I didn't feel comfortable at that time with the nurses on staff. They did their thing and that was about it. There was one in particular that I felt had no bedside manner. I believe they have gotten a new staff since then though. I loved the other location so much I ended up staying there instead of going back to Munster when it opened.
How was your experience with Joel Brasch at Chicago IVF?
I felt that he did show compassion and care. He felt confident in my diagnosis and how to treat it which I was happy about. I needed surgery before and that was where I became unsure. I felt that he didn't do everything he could have in regards to a surgery. I followed with an IUI anyway kind of feeling like it wasn't going to work. At that point I decided to go for a second opinion.
What's one piece of advice would you give a prospective patient of Joel Brasch at Chicago IVF?
Ask lots of questions. He will try to answer them to the best of his ability during your consult. Any follow-ups bring lots of questions and do your research.
During treatment, were you treated like a number or a human with Joel Brasch at Chicago IVF?
I felt that he listened to my concerns.
Describe your experience with the nursing staff at Chicago IVF.
I began at this location and later transferred to another location because Munster closed due to staffing issues. I didn't feel comfortable at that time with the nurses on staff. They did their thing and that was about it. There was one in particular that I felt had no bedside manner. I believe they have gotten a new staff since then though. I loved the other location so much I ended up staying there instead of going back to Munster when it opened.
Describe your experience with Chicago IVF.
The receptionists have always been warm and welcoming. I do feel that it was a smaller office so they could be more accommodating in regards to scheduling compared to other clinics I have been to. For the most part, I would say everyone has compassion and really wants a positive outcome for you.
Dr. Jain was very informative and sensitive at the same time. He laid out our options in a tiered manner from least aggressive and least expensive to most.
The team was awesome. I had the same nurse do my blood work almost every time. The receptionist was very sensitive to each person because she had also been through a fertility struggle.
How was your experience with Tarun Jain at Chicago IVF?
Dr. Jain was very informative and sensitive at the same time. He laid out our options in a tiered manner from least aggressive and least expensive to most. His staff was really helpful and even accommodated my early work ours for blood work.
What's one piece of advice would you give a prospective patient of Tarun Jain at Chicago IVF?
Don't hesitate to ask questions or ask for clarification. The nurses are very encouraging and most are knowledgeable.
During treatment, were you treated like a number or a human with Tarun Jain at Chicago IVF?
The team was awesome. I had the same nurse do my blood work almost every time. The receptionist was very sensitive to each person because she had also been through a fertility struggle.
Describe your experience with your nurse at Chicago IVF.
They were flexible, easy to talk to, and understanding.
Doctor [Dr. Joel Brasch] was friendly and very clear when explaining things to us. He gave us diagrams and examples. There was no waiting for any of the tests that we needed. I was nervous about the whole situation and he put me at ease. Everything was explained great. No questions were needed as he covered everything before I could ask...Dr Brasch treated both my husband and I like we were humans and answered all questions before I could even ask them. He knew exactly what I wanted to know.
Everything [at Chicago IVF] is pretty fast paced, so if you're not sure, wait until you're sure this is what you want to do. The staff is phenomenal. Everyone has been so great. They genuinely care. I have been to several doctors trying to find out what is wrong and in just a month after all my testing I have answers...Doctor [Dr. Brasch] was friendly and very clear when explaining things to us. He gave us diagrams and examples. There was no waiting for any of the tests that we needed.
How was your experience with Joel Brasch at Chicago IVF?
Doctor was friendly and very clear when explaining things to us. He gave us diagrams and examples. There was no waiting for any of the tests that we needed. I was nervous about the whole situation and he put me at ease. Everything was explained great. No questions were needed as he covered everything before I could ask
What's one piece of advice would you give a prospective patient of Joel Brasch at Chicago IVF?
Be patient, he likes to talk.
During treatment, were you treated like a number or a human with Joel Brasch at Chicago IVF?
Dr Brasch treated both my husband and I like we were humans and answered all questions before I could even ask them. He knew exactly what I wanted to know.
Describe the protocols Joel Brasch used in your cycles at Chicago IVF and their degree of success.
We just got done with all the testing. We're having our financial meeting in a month and then we will proceed
Describe your experience with your nurse at Chicago IVF. (Assigned nurse: Angela)
Angela has been fantastic with everything.
Describe your experience with Chicago IVF.
Everything is pretty fast paced, so if you're not sure, wait until you're sure this is what you want to do. The staff is phenomenal. Everyone has been so great. They genuinely care. I have been to several doctors trying to find out what is wrong and in just a month after all my testing I have answers.
Describe the costs associated with your care under Joel Brasch at Chicago IVF.
We haven't gotten that far yet. So far we have paid almost $1500 for just the testing. I still owe $930 for my last test.