When you try to ask questions, [Dr. Robert Kiltz] just replies with “the nurses will go over all this information with you”, so that is a little frustrating. He pushes his Keto diet VERY HARD, and I felt like I didn’t have a choice but to follow that diet, and that created more stress...I had a salad the previous day, and he said to me, “lettuce will kill babies, do not eat that!” I was terrified!
With the very first cycle, everything was amazing! The travel nurses were very informative and kept me updated on what was happening and called me with results quickly! As my failed cycles went on, I felt like I was “forgotten”, and I had to keep calling the nurses and asking for my results and directions as to what I should do...unfortunately because of all of that miscommunication. I had to cancel my cycle before I could even really start because I wasn’t taking the correct medication.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr Kiltz is VERY INTENSE. He truly wants to help you get pregnant and start a family, and that is amazing. He is very knowledgeable, and sometimes it is hard to follow him because he trows A LOT of medical terminology at you and talks very fast, making it hard to understand. When you try to ask questions, he just replies with “the nurses will go over all this information with you”, so that is a little frustrating. He pushes his Keto diet VERY HARD, and I felt like I didn’t have a choice but to follow that diet, and that created more stress for me because I was/am so hard on myself because I haven’t gotten pregnant yet, so every time I “cheat” on keto, he makes me feel like that’s why I’m not pregnant. The day of my egg retreaval, as I was laying on the operating table, he was asking me how my keto was going and I had told him good and that I had a salad the previous day, and he said to me, “lettuce will kill babies, do not eat that!” I was terrified!
When I am in the clinic, Dr Kiltz is very nice, for the short time I see him, and always says “God Bless” as he leaves the room, and I do love that.
I’m not sure if I would choose to see him again, because he is so intense, I would rather see a different doctor in his practice, Dr Corley!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Take a lot of notes, because he talks very fast! Try to not be offended when he talks about his “Kiltz’s Keto”.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
With the very first cycle, everything was amazing! The travel nurses were very informative and kept me updated on what was happening and called me with results quickly!
As my failed cycles went on, I felt like I was “forgotten”, and I had to keep calling the nurses and asking for my results and directions as to what I should do, they were making it very stressful. You have to talk to a different nurse every time you call, making it hard for them to have a good relationship with you.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
He always used his immune protocol do decrease possible inflammation.
The medications we used for almost every cycle were:
Prednisone, Low dose aspirin, LDN, Intralipid Infusions once a week prior to and after transfer, estradiol.
Unfortunately I have never been pregnant, I did have 1 chemical pregnancy, but zero success. He isn’t sure why I am not getting pregnant, and has labeled it “unexplained infertility”.
Describe your experience with the nursing staff at CNY Fertility Center.
The travel team is very uninformative. I had to keep calling them to get my test results, and that made things very stressful. And every time you call you speak to a different travel nurse, and have to wait for them to go through your entire chart before they can help you, making it very frustrating. I finally asked if I could have one nurse please take care of me because I was getting misinformed and getting wrong medication dosage by multiple nurses. On one occasion, three different nurses told me three different ways to take a medication. I finally got connected with a nurse named, Kristine K, and she is truly AMAZING! She is A part of the travel team and it is so sweet and truly cares about you. So when I call now to speak to a nurse I specifically asked for her and I don’t mind waiting on hold until I can speak with her, because I know I can trust her and she will tell me the correct information, and advocate for me to Dr. Kiltz. I love her and she really does care about me and want me to get pregnant!
When I go to the clinic to have my transfers, I always get a nurse name Ashley (I do not remember her last name, but she has tattoos down her arm and dark hair and very pretty), and she is a rockstar when I am there! She is very down to earth and wants the best for us and does not mess around with treatment!
Describe your experience with CNY Fertility Center.
I am a travel client, so the only time that I go to the clinic is for the egg retrieval and transfers. When we first arrived the clinic feels like a spa! It is literally beautiful and very welcoming! I felt very relaxed while I was there and never nervous. The very first time we were there we got to walk down the hall where the embryologists were working, that was very interesting and nice knowing where my embryos were going. I have done acupuncture a few times before and after my transfer, and it was truly relaxing, I highly recommend doing that. Every single person at the clinic that I encountered was very polite, always smiling, and excited that you were there!
Describe your experience with your monitoring appointments at CNY Fertility Center.
I am a travel client, so on day one of my menstrual, I would call CNY And let them know I had started, and then they would upload a order to my patient portal for me to schedule my ultrasound and lab work. The facility where I got my ultrasound at got me in immediately and treated me like a STAT patient. (kudos to Fulton County Health Center in Wauseon Ohio!) I would have to get my lab work done at Toledo Hospital, due to it needing STAT results.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
The initial phone consultation/interview was free with Dr. Kiltz. Once I completed all of my deemed testing prior to doing IVF, then I could order medications for egg retrieval.
I choose to pay in full for my Single Cycle IVF with out of town monitoring, and that was $4,050.00, that included one egg retrieval, anesthesia, assisted hatching, embryo storage for one year from retrieval, and one fresh embryo transfer.
Every frozen transfer after that was $450 plus $150 monitor fee for the nurses, totaling $600 each time I did a frozen transfer. But those prices are only good for one year from me signing my contract with them in September 2019.
I do know that their prices have increased since then, but I do not know those prices, as I still have one frozen embryo left.
I did get my initial medications for egg retrieval from integrity pharmacy, that CNY recommended, and that total was $3085.71. Every frozen transfer was a little different, and I was able to get those medications from my local pharmacy for the immune protocol.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He will only do 1 embryo transfer, and states it is a standard.
My third transfer, he did agree to transfer 2 embryos, and unfortunately that didn’t work either.
He believes that it doesn’t increase your chances of getting pregnant by increasing the number of embryos transferred.
What specific things went wrong at CNY Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
The travel nurses are not good at communicating instructions, and sometimes they do not call with my lab and ultrasound results, so I have to call them and get them and speak to multiple nurses to get the information. They are supposed to call you that day after you get your lab and ultrasound, I should never have to call into them, they should be contacting me. One day three different nurses told me three different ways to take a medication, until I demanded to talk to my travel nurse that I prefer, Kristine K, and she told me that something was wrong and that she needed to call Dr. Kiltz himself to figure out what to do next. And unfortunately because of all of that miscommunication. I had to cancel my cycle before I could even really start because I wasn’t taking the correct medication.