CNY Fertility Center

6 doctors work here

Rated 8.7
Strongly recommend: 72%Neutral: 17%Don't recommend: 11%8.7
72% strongly recommend
786 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,536
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Buffalo
835 Hopkins Rd
Buffalo, NY 14221
844.315.2229
Hamburg (closed)
5451 Southwestern Blvd
Hamburg, NY 14075
800.539.9870
Latham
38A Old Sparrowbush Road
Latham, NY 12110
518.690.0700
Monroe
924 West Spring Street
Monroe, GA 30655
844.315.2229
Rochester
2244 East Avenue
Rochester, NY 14610‎
(585) 244-1280
Syracuse
195 Intrepid Lane
Syracuse, NY 13205
315.469.8700
Show 4 more

54 patient reviews filtered by:

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2017 - 2018, Unsuccessful
5
5
Age 38 - 39
5 IVF
5 Egg Freezing
Embryo Freezing
Donor Eggs
Donor Sperm
Male Factor
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When I met [Dr. Robert Kiltz] in person he was fantastic and took time to answer my questions. Over the phone he came across busy and as if he was just pushing through getting to the next patient... I have dealt with both Dr. Kiltz and Coorley. Coorley is very kind at transfer but at retrieval he was a bit cold and didn't explain much. Dr Kiltz was great at transfer and I have never had him do a retrieval.
When there the receptionists [CNY Fertility-Syracuse] have been kind and welcoming, the nurses have varied some seem cold and not very comforting. I did have some great nurses though. As a travel patient it is very hard to get answers and to get a nurse on the phone, also I get multiple nurses and they seem to give different answers. ... I was supposed to have IV materials sent and they were a week late... also I had a dr. never call on a follow up appointment.
How was your experience with Robert Kiltz at CNY Fertility Center?
When there the receptionists have been kind and welcoming, the nurses have varied some seem cold and not very comforting. I did have some great nurses though. As a travel patient it is very hard to get answers and to get a nurse on the phone, also I get multiple nurses and they seem to give different answers. I have dealt with both Dr. Kiltz and Coorley. Coorley is very kind at transfer but at retrieval he was a bit cold and didn't explain much. Dr Kiltz was great at transfer and I have never had him do a retrieval.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Make sure you do your research and tell them what you want. I made the mistake of thinking the Dr. and nurses would be on top of things and there not. I had to be my own advocate and tell them what I was looking for.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
When I met in person he was fantastic and took time to answer my questions. Over the phone he came across busy and as if he was just pushing through getting to the next patient.
Describe your experience with CNY Fertility Center.
They seem overwhelmed and did not make me feel as though I am important to them. I felt like a number walking through the door....also I don't have any answers as to why the process is not working or what I should be doing to find out why.
Describe your experience with your monitoring appointments at CNY Fertility Center.
I did monitoring out of town
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
I was supposed to have IV materials sent and they were a week late... also I had a dr. never call on a follow up appointment.
5
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unsuccessful
5
5
Age 32 - 36
2 IVF
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
Other
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Kiltz] is positive but overly so at times and not realistic. They [CNY Fertility] won’t hold your hand. Every decision is like a guess and trial and error. The treatment plan was not customized to me. I had to request to see the doctor to clarify several times. ... he low dose stim cycle was suggested by my nurse and for severe endo works just as well and us cheaper. Priming cycle was done with HGH.
Long wait list. Long wait when calling in. The waiting time for your appointments is long. The waiting room/front desks are not confidential either. But the staff [CNY Fertility] is friendly. I feel the clinic is too busy and they need more doctors and staff as well as better organization ... no one remembers you visit after visit. ... It’s best to ask for the same nurse, you can. Once you find one you trust it helps a lot otherwise you see a new one every time
How was your experience with Robert Kiltz at CNY Fertility Center?
He is positive but overly so at times and not realistic. They won’t hold your hand. Every decision is like a guess and trial and error. The treatment plan was not customized to me. I had to request to see the doctor to clarify several times.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Do your own research.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
The clinic is very busy and no one remembers you visit after visit. They are so busy.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
The low dose stim cycle was suggested by my nurse and for severe endo works just as well and us cheaper. Priming cycle was done with HGH.
Describe your experience with the nursing staff at CNY Fertility Center.
They were very busy. It’s best to ask for the same nurse, you can. Once you find one you trust it helps a lot otherwise you see a new one every time
Describe your experience with CNY Fertility Center.
Very busy. Long wait list. Long wait when calling in. The waiting time for your appointments is long. The waiting room/front desks are not confidential either. But the staff is friendly. I feel the clinic is too busy and they need more doctors and staff as well as better organization
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$3900 for IVF plus meds and monitoring
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He always said one embryo. It was never discussed for more
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Provided conflicting information
  • Canceled a cycle due to clinic error
5
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
5
4
Age 46 - 47
3 IUI
Uterine Fibroids
Unexplained
European
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We saw him [Dr. Kiltz] briefly at the initial consultation, then had no contact with him until aftet the third IUi. Nurses and another Dr performed all procedures. When we did speak with him again, he was kind and optimistic - a far cry better than the Dr who had performed the last procedure who was abrupt and pessimistic about our chances. ... Rare contact with Dr. they [CNY Fertility Center] pushed for IUI every cycle when conditions were not favorable
The clinic [CNY Fertility Center] is clean and calm. Everyone is friendly. A wellness center is attached for a whole body and mind approach. Yoga classes, massage, Accupuncture. The waiting room is comfortable and always full. ... Be prepared to be rushed and be firm about following your gut as otherwise they like to rack up the procedures as fast as possible. ... they pushed for IUI every cycle when conditions were not favorable
How was your experience with Robert Kiltz at CNY Fertility Center?
We saw him briefly at the initial consultation, then had no contact with him until aftet the third IUi. Nurses and another Dr performed all procedures. When we did speak with him again, he was kind and optimistic - a far cry better than the Dr who had performed the last procedure who was abrupt and pessimistic about our chances. He had me freaking out about needing egg donation when all tests came back positively.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be prepared to be rushed and be firm about following your gut as otherwise they like to rack up the procedures as fast as possible.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Rare contact with Dr. they pushed for IUI every cycle when conditions were not favorable
Describe your experience with CNY Fertility Center.
The clinic is clean and calm. Everyone is friendly. A wellness center is attached for a whole body and mind approach. Yoga classes, massage, Accupuncture. The waiting room is comfortable and always full.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Medications Preliminary tests / Diagnostic Cycle Monitoring tests Office Consultation Procedure Fees
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Scheduled the wrong procedure
5
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Consult
0
0
Age 34
2 IVF
Other
Income $50K - $99K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I only went there one time for an initial consultation. He [Dr. Michael Grossman] left the room 3 times during our meeting to perform procedures on other patients. Despite the reason I was there he explained all procedures in detail even though I told him I was already aware of everything. I later discovered that this line of questioning and explanations was to ensure they we're able to charge me the $500.00 for a new patient consultation.
I only met the nurse [at CNY Fertility Center] who walked me to the consult room and she did not even tell me her name...The reason for my appointment, which I had explained when I called was not even something they do at this clinic. The doctor left the room multiple times during my consultation to perform procedures on other patients...The clinic is beautiful. And appears appealing when you come in. I called for a consult on surgery with a possible IVF follow up. After the consult was over the doctor had told me they do not even provide that surgery at their facility.
How was your experience with Michael Grossman at CNY Fertility Center?
I only went there one time for an initial consultation. He left the room 3 times during our meeting to perform procedures on other patients. Despite the reason I was there he explained all procedures in detail even though I told him I was already aware of everything. I later discovered that this line of questioning and explanations was to ensure they we're able to charge me the $500.00 for a new patient consultation.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Go with your gut feeling.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The initial meeting at the desk was cold and unorganzied. They barely acknowledged me. They did not greet me or call me by my name.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
None at all.
Describe your experience with the nursing staff at CNY Fertility Center.
I only met the nurse who walked me to the consult room and she did not even tell me her name.
Describe your experience with CNY Fertility Center.
The clinic is beautiful. And appears appealing when you come in. I called for a consult on surgery with a possible IVF follow up. After the consult was over the doctor had told me they do not even provide that surgery at their facility.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
The reason for my appointment, which I had explained when I called was not even something they do at this clinic. The doctor left the room multiple times during my consultation to perform procedures on other patients.
0
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
0
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources