CNY Fertility Center

6 doctors work here

Rated 8.7
Strongly recommend: 70%Neutral: 18%Don't recommend: 11%8.7
70% strongly recommend
800 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.4
8.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8
8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,536
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Buffalo
835 Hopkins Rd
Buffalo, NY 14221
844.315.2229
Hamburg (closed)
5451 Southwestern Blvd
Hamburg, NY 14075
800.539.9870
Latham
38A Old Sparrowbush Road
Latham, NY 12110
518.690.0700
Monroe
924 West Spring Street
Monroe, GA 30655
844.315.2229
Rochester
2244 East Avenue
Rochester, NY 14610‎
(585) 244-1280
Syracuse
195 Intrepid Lane
Syracuse, NY 13205
315.469.8700
Show 4 more

120 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
9
NPS
8
Age 37 - 38
1 IVF
Prefer not to answer
Income $50K - $99K
Strongly Recommends
Neutral
Unsuccessful
Dr Corley stayed positive and friendly but both transfers need better instructions. Some options wasn’t offered unless patient asked or was aware. Last embryo was day 7 high mosaic. Dr in Atlanta advised we could transfer but didn’t provide the obvious. That embryo had a very small chance of achieving a successful pregnancy...most of my questions and treatment was done by a nurse. CNY has a call center to call for treatment instructions and questions. You have to pay extra to talk to a random doctor. cost even more to talk to Dr Kiltz or Corley....
Everyone [at CNY Fertility Center] was friendly. A couple times nursing staff advised different instructions that was conflicting information on medications to stop...CNY has a call center to call for treatment instructions and questions. You have to pay extra to talk to a random doctor. cost even more to talk to Dr Kiltz or Corley...
How was your experience with David Corley at CNY Fertility Center?
Dr Corley stayed positive and friendly but both transfers need better instructions. Some options wasn’t offered unless patient asked or was aware. Last embryo was day 7 high mosaic. Dr in Atlanta advised we could transfer but didn’t provide the obvious. That embryo had a very small chance of achieving a successful pregnancy.
What's one piece of advice would you give a prospective patient of David Corley at CNY Fertility Center?
Ask lots of questions, research as much as possible before attempting IVF. Understand that you might not be successful.
During treatment, were you treated like a number or a human with David Corley at CNY Fertility Center?
Dr.Corley prayed with us and was very friendly.
Describe the protocols David Corley used in your cycles at CNY Fertility Center and their degree of success.
Didn’t talk with Dr. Corley most of my questions and treatment was done by a nurse. CNY has a call center to call for treatment instructions and questions. You have to pay extra to talk to a random doctor. cost even more to talk to Dr Kiltz or Corley.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Nurse hotline )
Everyone was friendly. A couple times nursing staff advised different instructions that was conflicting information on medications to stop.
Describe your experience with CNY Fertility Center.
Cost is biggest strength. Providing more detailed instructions. Assigning two nurses to each patient. Providing a discount for out of town patient. If cycle fails and no embryos are left provide half off second cycle for specific reasons.
Describe your experience with your monitoring appointments at CNY Fertility Center.
Monitoring was done locally and it was stressful at time to find a appt or for clinic to accept order’s from Dr Kiltz. This is why want to do it local next time.
Describe the costs associated with your care under David Corley at CNY Fertility Center.
IVF care fees, Medications , PGT , each Transfer fees, storage fees, Freeze Embryos fee, acupuncture fees, Talk to Doctor fees, Travel Fees
Describe David Corley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Only one option to do one embryo at a time.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at CNY Fertility Center.
Providing better instructions and being real with patient about embryo grade and success rate. I feel like I did educate myself enough because I had two failed transfer and should of did another retrieval for better embryos to have a better chance at success. Now I’m trying to figure out how to pay for medication again to do retrieval again. Also want to go to a better clinic closer to home.
9
Doctor
David Corley
NPS
Humanity
5 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
1 of 5
8
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
8
NPS
8
Age 37
2 IVF
2 Embryo Freezing
Poor Egg Quality
Unexplained
Other
European
Income $100K - $199K
Business Executive
Neutral
Neutral
Success w/ Doc Too early to know
My experience with Dr. Chang so far - middle of second cycle has been good. He is funny, trust his recommendations and know he has a lot of experience. The only negatives...he never remembers much about me and our case...Very knowledgable and has a lot of experience. Trust his recommendations and that he truly wants to help us have a family.
The Buffalo clinic is wonderul. CNY overall as a company is a bit scattered and can be quite frustrating to work with, especially until you start your cycle with a local office...The only other thing that i have found frustrating is that there is zero consistency across the practice. You could talk to 5 different dr's, nurses and get 5 different opinions or recommendations on protocols, etc.
How was your experience with Eric Chang at CNY Fertility Center?
Dr Chang as a doctor is great. Pro's- Very knowledgable and has a lot of experience. Trust his recommendations and that he truly wants to help us have a family. He's quirky and funny and will make time for small talk if he can. The negatives - if you have a consult time set, expect to wait all day for a call. I dont mind if he cannot make the time, I just think they can do a better job communicating that he will be late and help provide patients a window that is realistic for him to call so we arent waiting around all day. Another neg is that I think he sees SO many women, I dont think he ever remembers me or our case and have to refresh him on everything every time I talk to him.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Expect to wait for your consult and dont get upset. You just have to go in knowing you may wait all day for him to call bc he is helping and seeing so many women. The consult will go well and he's a grast doctor.
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
My experience with Dr. Chang so far - middle of second cycle has been good. He is funny, trust his recommendations and know he has a lot of experience. The only negatives if it is one I would say are that he sees so many people anytime I talk to him or have a consult, he never remembers much about me and our case but I don't know that I can fault him as he is trying to help literally hundreds of women have a family. He is also VERY late to consults, but it is what it is. Overall pleased with dr chang and the buffalo practice!
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
Dr. Chang is changing my protocol from round one to two - bieth control for a month to help minimize cysts and allow more synchronus growth of follicles. Also doubling menopur dosage in an effort to get more eggs and pgt normals next cycle. Too early to say for results.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: After my second appt I was assigned to Melissa - she is fantastic!)
The nursing staff is all wonderful. Very warm & welcoming. Melissa in particular is wonderful, and I think her name was Katie day of retrieval was wondeful as well. Some nurses are better at ultrasounds than others.
Describe your experience with CNY Fertility Center.
The Buffalo clinic is wonderul. CNY overall as a company is a bit scattered and can be quite frustrating to work with, especially until you start your cycle with a local office. Its almost impossible to connect to a local facility and the general nursing clinical line is not great..some friendly, but most always sound annoyed when you are calling and can't get you off the phone soon enough. There is not great communication after the initial consult - you're left having to research and find out a lot of information for yourself. You definitely need to be your own advocate with CNY. For me its worth it though as they are trying to help women by the masses even though it feels like a puppy mill sometimes. The only other thing that i have found frustrating is that there is zero consistency across the practice. You could talk to 5 different dr's, nurses and get 5 different opinions or recommendations on protocols, etc. Everything from their facebook lives, instagram, kiltz, to the local practice. It can definitely be frustrating!
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
CNY IVF cycle- incl. Retrieval, anesthesia, etc. 3995. 995 for in house labs/monitoring. Transfer + monitoring during transf. Cycle - 1800. Est.. med costs outside clinic range from $3-8k. Pgt testing- 300 per embryo, plus 300/ea to cny for biopsy. And 250 courier fee. Total cycle cost est. 14k
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
NA have not transferred yet.
What specific things went wrong at CNY Fertility Center?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Not "wrong" - the doctors all just provide conflicting recommendations as previously noted. Can be super frustrating.
8
Doctor
Eric Chang
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
8
NPS
8
Age 46
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Black or African-American
Income $100K - $199K
Nurse or HC Services
4th of 4 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Only had one interaction with Dr. Ditkoff before egg retrieval. He was friendly enough and made small talk...Offered to answer any questions but did not offer treatment advice or ask me any questions about my history...Transferred both embryos without question...Come prepared with any questions you have already written down.
Cheapest IVF prices, busy clinic [CNY Fertility Center - Latha,]. No hand-holding, must ask many questions and do your own research. Need to be knowledgeable of your medication protocol, may not be good for 1st timers, experienced patients may fare better...Nurses were pleasant and friendly. Noted some failure to communicate treatment plan between nurses and regarding medication protocol. Responsive to questions when asked.
How was your experience with Edward Ditkoff at CNY Fertility Center?
Only had one interaction with Dr. Ditkoff before egg retrieval. He was friendly enough and made small talk about Atlanta. Offered to answer any questions but did not offer treatment advice or ask me any questions about my history.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
Come prepared with any questions you have already written down.
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
Upon meeting Dr. Ditkoff, he introduced himself and made small talk. Also, he answered any questions.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
Due to my age of 45 y/o, low-dose mini IVF with 10mg Letrozole, 200mg Gonal and 150mg Menopur. Primed 6 weeks with 6 units HGH. 12 eggs, 5 retrieved, 2 fertilized, 2 transferred day 3, no success.
Describe your experience with the nursing staff at CNY Fertility Center.
Nurses were pleasant and friendly. Noted some failure to communicate treatment plan between nurses and regarding medication protocol. Responsive to questions when asked.
Describe your experience with CNY Fertility Center.
Cheapest IVF prices, busy clinic. No hand-holding, must ask many questions and do your own research. Need to be knowledgeable of your medication protocol, may not be good for 1st timers, experienced patients may fare better.
Describe the costs associated with your care under Edward Ditkoff at CNY Fertility Center.
IVF $5000, meds $2000
Describe Edward Ditkoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Transferred both embryos without question.
What specific things went wrong at CNY Fertility Center?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
HCG wash and intralipids ordered before transfer, both were brought with me to the appointment. The nurse administered the intralipids but never mentioned the HCG so I thought it was for the day of transfer. Day of transfer I asked about the HCG and they said it should have been done days earlier with the intralipids so I was not able to have the HCG wash done.
8
Doctor
Edward Ditkoff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
8
Clinic
CNY Fertility Center
Latham
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2022, Unknown Success
NPS
7
NPS
7
Age 36
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Chang is kind and likes to joke, which helps keep the mood light. He didn't have a lot of suggestions on what to change after our first transfer of 2 embryos failed. We still do not know why nothing is working for us...He is receptive to your own ideas regarding treatment...He suggested two the first time. We then had three left and I wanted to transfer all. He was receptive to this and allowed it.
Beautiful clinic [CNY Fertility Center]. Clean. Pharmacists are very helpful. Everyone is polite. Nurses organizing your protocol for travel patients aren't always on the same page. Follow up phone call with provider was not helpful: limited to 30 minutes, provider wasn't familiar with my case, had no real suggestions or changes
How was your experience with Eric Chang at CNY Fertility Center?
Dr Chang is kind and likes to joke, which helps keep the mood light. He didn't have a lot of suggestions on what to change after our first transfer of 2 embryos failed. We still do not know why nothing is working for us
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
He is receptive to your own ideas regarding treatment
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Dr Chang is kind and keeps the mood light
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
We tried histamine protocol, lipid infusion, lovenox/asa, and nivestym. Along with prednisone and doubled PIO to 2cc for the second transfer. The HCG wash did not help with the first transfer here (second overall)
Describe your experience with the nursing staff at CNY Fertility Center.
Nurses were great overall. Some of them rushed me after retrieval.
Describe your experience with CNY Fertility Center.
Beautiful clinic. Clean. Pharmacists are very helpful. Everyone is polite. Nurses organizing your protocol for travel patients aren't always on the same page. Follow up phone call with provider was not helpful: limited to 30 minutes, provider wasn't familiar with my case, had no real suggestions or changes
Describe your experience with your monitoring appointments at CNY Fertility Center.
outside monitoring, travel patient
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
$4000 for retrieval, $5000 for meds, $900 for transfer, $4000 monitoring and labs at outside facility per cycle
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He suggested two the first time. We then had three left and I wanted to transfer all. He was receptive to this and allowed it.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Not everyone is on the same page with course of treatment because so many different people are involved. I am a travel patient.
7
Doctor
Eric Chang
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
8
NPS
8
Age 30
1 IVF
Endometriosis
Male Factor
Poor Egg Quality
Other
Other
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
[Dr. Eric Chang] was very easy to talk to. He explained everything that I had to go through very well. He was willing to try to get to the root of the issue. Very friendly and talkative. Gave me some hope. Made me feel comfortable though retrieval and transfers...Took his time to explains everything. Nice bedside manners...
The clinic [CNY Fertility Center] is beautiful, the staff is responsive and friendly. I had to drive 4 hours each way for appointments. They made sure we were comfortable since they knew we had a long drive both ways...[nurses were] Very kind and understanding. Made sure we were comfortable each visit. Always got back to us in a timely manner...IVF was $4000 Lab work and ultrasound was $1200 Transfer was $995 Medicine was $200
How was your experience with Eric Chang at CNY Fertility Center?
Dr Chang was very easy to talk to. He explained everything that I had to go through very well. He was willing to try to get to the root of the issue. Very friendly and talkative. Gave me some hope. Made me feel comfortable though retrieval and transfers
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Make sure to ask questions if you aren’t 100% sure. Don’t waste time on doctors that you have no trust in.
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Took his time to explains everything. Nice bedside manners
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
Had surgery prior to remove endometriosis/endometrioma. Started to stim the month after only to find out the endometrioma came back. I was on Gonal f 300 IU once a day, Menopur 150 IU once a day, Letrozle 10mg once a day, LDN 4.5mg once a day, Prednisone 5mg twice a day, Cetrotide 0.25mg once a day, Prograf 0.5mg twice a day, Estrace 2mg twice a day, Endometrim 100mg twice a day, Progesterone in oil 50mg once a day. Only collected three eggs in which two became embryos. He decided to do a fresh transfer that failed. We needed up doing a frozen two months after with our last embryo and it failed as well
Describe your experience with the nursing staff at CNY Fertility Center.
Very kind and understanding. Made sure we were comfortable each visit. Always got back to us in a timely manner.
Describe your experience with CNY Fertility Center.
I don’t have anything negative to say. The clinic is beautiful, the staff is responsive and friendly. I had to drive 4 hours each way for appointments. They made sure we were comfortable since they knew we had a long drive both ways.
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
IVF was $4000 Lab work and ultrasound was $1200 Transfer was $995 Medicine was $200
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/a
8
Doctor
Eric Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unknown Success
NPS
7
NPS
8
Age 35
1 IVF
Anovulation
PCOS
European
Income $50K - $99K
3rd of 3 Docs
3 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Chang did my egg retrieval. I'm sure that's really routine for him, but it's a big moment for patients. He was very business oriented which was fine. When we saw him again later that year for FET, he introduced himself as if we had never met...He did seem concerned about me after the egg retrieval and gave my husband instructions about caring for me on the way home.
Being a travel patient [at CNY Fertility Center] is hard. Being charged extra to have the monumental task of coordinating your Bloodwork and ultrasounds on top of it isn't right. Asking for help finding a monitoring clinic and being referred to the locator on CNYs website that has nothing in your area and figuring it out on your own isn't a mark of good care. The strengths are their patient portal and competitive prices.
How was your experience with Eric Chang at CNY Fertility Center?
I didn't have much interaction with him. What interaction I did have was straight forward and clear. However, I felt like just another task in his busy day. He did seem concerned about me after the egg retrieval and gave my husband instructions about caring for me on the way home.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Expect more task orientation then warm fuzzy feelings
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Dr Chang did my egg retrieval. I'm sure that's really routine for him, but it's a big moment for patients. He was very business oriented which was fine. When we saw him again later that year for FET, he introduced himself as if we had never met.
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
I didn't have any communication with Dr Chang about my treatment, the nurses handled it completely.
Describe your experience with the nursing staff at CNY Fertility Center.
I never remember talking with one nurse more then once but they were always knowledgeable and had access to my chart. My questions were answered. The only question I asked repeatedly and never got an answer to (despite them saying they would look into it) was a referral for acupuncture in Buffalo.
Describe your experience with CNY Fertility Center.
Being a travel patient is hard. Being charged extra to have the monumental task of coordinating your Bloodwork and ultrasounds on top of it isn't right. Asking for help finding a monitoring clinic and being referred to the locator on CNYs website that has nothing in your area and figuring it out on your own isn't a mark of good care. The strengths are their patient portal and competitive prices.
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
Very competitive prices
What specific things went wrong at CNY Fertility Center?
  • Failed to order appropriate test
7
Doctor
Eric Chang
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
7
Age 39 - 40
2 IUI
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
I have only spoken to Dr. Kiltz once on the phone...The call was early in the morning (7 or 7:15) and he was exactly on time, which was impressive...He was friendly and knowledgable. He was compassionate, but didn't really ask me too much about my history or seem to have reviewed my file...Expect to hear about keto, the bebbi diet, Kiltz's keto, and that plants are out to kill us...I'd also say that he seems to be super dedicated to his work and is very passionate.
Sometimes I felt kind of lost [at CNY Fertility Center], like I was getting different information from each person I spoke with, like no one had reviewed my file before seeing me...I've only seen a doctor three times, and I really don't know who my doctor is...Everyone at the clinic is very kind. Some are friendlier and more personable than others, but all were very nice, and all seemed knowledgeable... They make a lot of people's dreams reality, so that's a strength.
How was your experience with Robert Kiltz at CNY Fertility Center?
I have only spoken to Dr. Kiltz once on the phone. I had a follow up call with him after several failed IUIs and before going to IVF. The call was early in the morning (7 or 7:15) and he was exactly on time, which was impressive. The call was good, and he agreed that IVF was a good next step. He was friendly and knowledgable. He was compassionate, but didn't really ask me too much about my history or seem to have reviewed my file. He spent a good portion of the call talking about the keto diet and that plants are killers. You can tell that he really cares about his patients and is passionate about what he does. I feel like there are some people who are lucky to see him often and get to know him, and then there are others who only interact with him once, if at all.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Expect to hear about keto, the bebbi diet, Kiltz's keto, and that plants are out to kill us. I'd also say that he seems to be super dedicated to his work and is very passionate. He regularly gives out his cell phone number, he does weekly fb/instagram live videos (daily during COVID19 pandemic), he starts his calls early in the morning. He must always be working! I wonder when he sleeps!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I selected that my care has been under two doctors, but I've only seen a doctor three times, and I really don't know who my doctor is. I had my initial consult with a PA who I have spoken to once since, I had a follow up call before going to IVP with Dr. Kiltz and he signs most of my prescriptions, and my HSG and egg retrieval were with Dr. Corley. Every other phone call and appointment was with a nurse...practically a different nurse each time. Sometimes I felt kind of lost, like I was getting different information from each person I spoke with, like no one had reviewed my file before seeing me. I really had to do a lot of my own homework and followup. I feel like my first egg retrieval was a real learning experience, so I'm eager to go into the second retrieval now that I know what to expect and what to do.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I first planned to do three IUIs then move to IVF. My IUI cycles included a z-pak, prednisone, letrozol, ovidrel, and endometrin. I did not have any adverse reactions to the medication. I think I produced 1-3 follicles. The third IUI changed to a timed intercourse cycle, as my bloodwork indicated that I had either just ovulated or was about to. They said I could have still done the IUI, but there was an increased chance that the timing would be off. For IVF, I started with a z-pak and prednisone, and stimmed with compound HCG and Follistim. I then used cetrotide and triggered with leuprolide acetate. I was supposed to trigger with HCG as well, but there was an error with the script and I never got it. I didn't realize I was supposed to have it. Apparently it wasn't signed and CVS Specialty sent it back to the clinic for signature, but never got it. Only four eggs were retrieved, 2 matured, and 1 fertilized and made it to blast. Genetic testing indicated it was abnormal. I'm waiting for my second retrieval and the meds I have this time are follistim and menopur to stim, then cetrotide, followed by HCG and leuprolide acetate to trigger. During a follow up call with a nurse, she said that I responded as though I have a low ovarian reserve, even though my blood work does not indicate that. This was the protocol that she designed...I believe she called it the 450/150 protocol.
Describe your experience with the nursing staff at CNY Fertility Center.
Everyone at the clinic is very kind. Some are friendlier and more personable than others, but all were very nice, and all seemed knowledgeable. I have seen a lot of nurses at the clinic and have spoken to many different nurses on the phone.
Describe your experience with CNY Fertility Center.
CNY Fertility sees a lot of people, and is willing to try unconventional things to help people become parents. There can be a significant wait time to get your consultation, but once you're in, it's pretty quick to schedule all appointments and procedures to get moving. They make a lot of people's dreams reality, so that's a strength. I like that they have and encourage yoga, meditation, and acupuncture. Unfortunately many people feel like just a number there...probably a bi-product of seeing so many people. I'm considered a travel patient, even though I only live an hour away. I don't really know who my assigned doctor is, and I speak to/see someone different almost every time I'm there, call, or message through the portal. I imagine that local, non-travel patients may have a different experience. It's VERY important to stay on top of everything, so that no balls are dropped. Do your research, follow up, ask questions. There was an error filling one of my scripts for my egg retrieval and I didn't know that I was missing one of my triggers. There were so many back and forths with the clinic and my pharmacy that I didn't realize that something was missing. Then, leading up to my retrieval every appointment started with "so, we're doing an IUI?", to which I responded "no, IVF." Not sure how that wasn't in my file and why no one knew that. Made me extra nervous. They're really the only clinic around, and I can't afford to travel elsewhere. They seem to get results and overall I've had a very pleasant experience there. Everyone is very nice, the clinic is clean, modern, and they take care of you well and make sure you're comfortable. I'd recommend it as long as you know to stay on top of things and advocate for yourself. Eager to start my next round and still hoping for my rainbow baby.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
I'm still waiting for some billing to come through. My insurance covered my IUIs, so I only had to pay two copays at each visit, one for the appointment and one for bloodwork. My medications for my three IUIs cost several hundred dollars. Since I live in NY and work for a company with more than 100 staff, my IVF cycles are now partially covered. Unfortunately they do not cover the techniques used to fertilize the eggs (assisted hatching and something else that escapes me at the moment) and I believe that will cost $1000. It was $700 for the embryologist to sample the blastocyst, and I believe another $700 for the genetic testing (would be higher if I had more than one embryo). I have not gotten a bill from CNY for the fertilization and the embryologist. My medications have probably cost around $1,000. I need to follow up with the financial team to make sure that my next retrieval is covered. Dr. Kiltz mentioned last night in his fb live video that some insurances are tricky with what they mean by three rounds. If it is not covered, then I will have to go to out of pocket pay with a financed payment plan, and I believe that is around $5,000. I know that I am fortunate to have insurance cover a lot of this, but it is still more than what my husband and I can really afford to pay at this time.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I have not gotten to transfer yet. I have one frozen day 5/6 embryo that came back as abnormal after genetic testing. Eager to have my second retrieval and will hopefully get more embryos and move to transfer.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
One of my prescriptions for one of my triggers for my egg retrieval was called in, but apparently was not signed. I didn't realize I was missing medication until my last appointment before the retrieval when the nurse came in to give me my instructions. CVS Specialty said they received an unsigned script and sent it back with a request for signature but never got it. I was never notified. Thankfully they adjusted on the fly and I was able to trigger with just the leuprolide acetate. Not sure if that had anything to do with only getting four eggs or not. After my retrieval I had a call with an NP out of their Buffalo office to discuss next steps. It was a wonderful call and I felt confident moving forward. Plan was to prime for 60 days with omnitrope, then go into another retrieval. The NP told me to message her the month before my next retrieval month to schedule an ultrasound and bloodwork on day 20/21. She said that she might want to have me start some additional meds to prep. This was last month, as COVID19 was shutting down clinics. I read on the clinic's page and heard in Dr. Kiltz's live videos that they were not starting new cycles. So I messaged the NP and asked her what to do about the CD 20/21 u/s and bloodwork...asked if COVID was impacting the clinic. She said they were not stopping and to call to schedule my appointment. I called Syracuse the next day. The nurse I spoke to was shocked and didn't know why I was given that information. They were not scheduling those appointments or starting new cycles, like I had read on their site. She said that it's okay to keep priming for another 30 days. I felt deflated and disappointed to have to press pause on this journey. It lowered my confidence in the NP and made me feel like I don't know where to turn to get accurate information that is specific to my case.
7
Doctor
Robert Kiltz
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
7
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
8
NPS
7
Age 32
Donor Sperm
Black or African-American
Income $50K - $99K
3rd of 3 Docs
LGBTQ
Neutral
Neutral
Success w/ Doc Too early to know
During the consultation I never actually spoke to Dr. Kiltz. I spoke to a doctor in the GA office. I was not expecting that and because of that it wasn't very personal. It felt like she was simply reading from a checklist of questions to ask me...You don't speak to him until you are ready for treatment. It's very odd. I know he's very busy but it's odd to not have communication with your doctor. You mostly interact with nurses. With that being said I've heard great things about him and appreciate his weekly chats on social media.
The clinic [CNY Fertility Center] is very affordable...The price point is the clinic's best selling point. The hardest challenge for me after speaking to other doctors was how impersonal my interactions felt with CNY. I had to really ask myself if the low price point was worth feeling like I was completely on my own...Talking to multiple people led to a lot of confusion and needing to have the same conversation with several different people before getting the correct answer.
How was your experience with Robert Kiltz at CNY Fertility Center?
You don't speak to him until you are ready for treatment. It's very odd. I know he's very busy but it's odd to not have communication with your doctor. You mostly interact with nurses. With that being said I've heard great things about him and appreciate his weekly chats on social media.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You need to be very very organized because the clinic has a lot going on.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
During the consultation I never actually spoke to Dr. Kiltz. I spoke to a doctor in the GA office. I was not expecting that and because of that it wasn't very personal. It felt like she was simply reading from a checklist of questions to ask me.
Describe your experience with the nursing staff at CNY Fertility Center.
Since I was an out of state patient I communicated through the patient portal. It was really confusing. Some nurses were very helpful and others were not. I found that asking very specific questions and really outlining the information that I needed was helpful.
Describe your experience with CNY Fertility Center.
The clinic is very affordable and as long as what you need to transparent you can get the information you need from their website which has been recently updated. The price point is the clinic's best selling point. The hardest challenge for me after speaking to other doctors was how impersonal my interactions felt with CNY. I had to really ask myself if the low price point was worth feeling like I was completely on my own.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
All of the information is online. My situation was a bit more complicated.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Did not have a conversation about this.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Talking to multiple people led to a lot of confusion and needing to have the same conversation with several different people before getting the correct answer.
8
Doctor
Robert Kiltz
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2020, Successful
NPS
10
NPS
8
Age 32
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
3rd of 3 Docs
5 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr Cheng took a lot of time to answer each and every question I had. I was very vocal about my feelings surrounding the upcoming FET with the embryos we had. His explanations and humor helped me feel better and more confident...I also had a new plan that I fully understood because he took the time and effort to explain each adjustment in the new protocol...Dr Chang is clearly knowledgable and cares a lot about his patients. Once he's invested in your treatment, you can rest assured that you're in good hands. He is arguably one of the more aggressive doctors at CNY in terms of what he is willing to do and the things he is willing to try.
CNY is huge and handles an extremely high volume of patients. Nurses and doctors are often juggling hundreds upon hundreds of inquiries, portal messages, phone calls, office appointments, etc. Balls inevitably get dropped, information inevitably gets lost in translation, and that can be frustrating. You really have to stay on top of your own treatment plan. I think having a good working knowledge of at least the basics of IVF would be extremely beneficial.
How was your experience with Eric Chang at CNY Fertility Center?
I first spoke to Dr Chang after our first IVF cycle and subsequent 3 transfers of 4 embryos failed. Needless to say, I was not in a great place emotionally or mentally. Dr Chang reviewed my first cycle's retrieval protocol and FET protocol and identified some areas he thought may have caused our problems. He was extremely kind and seemed extremely confident that he could help me. I began that phone call in a complete state of devastation and panic and ended it feeling reassured and slightly vindicated... I also had a new plan that I fully understood because he took the time and effort to explain each adjustment in the new protocol. He also instructed me to make sure that during my retrieval cycle, all monitoring updates would be handled by him personally to make sure everyone stuck to his specific protocol. The reassurance that he was personally handling things, even though I was not monitoring in Buffalo or retrieving there was a godsend during that very scary time. We ultimately got 16 eggs, 13 of which were mature... all 13 fertalized and 10 became 5, 6, or 7 day embryos. (The previous cycle I had 11 eggs, only 5 mature, 4 fertilized and were frozen early at day 3.) Grading of the embryos became a concern of mine as ours were almost all "fair". I was able to get a tele appointment with Dr Chang quickly and he, once again, was able to patiently and kindly explain why he still felt confident in those embryos and went through the FET protocol and broke down all of my options. His confidence and reassurance was extremely valued and appreciated. Dr Chang is clearly knowledgable and cares a lot about his patients. Once he's invested in your treatment, you can rest assured that you're in good hands. He is arguably one of the more aggressive doctors at CNY in terms of what he is willing to do and the things he is willing to try. I really liked that he was able to explain everything in a relatively simple manner so that I fully understood his reasoning for all med or protocol changes. He does have a very funny sense of humor which I personally felt helped in such an awkward and relatively anxiety filled time. I also feel that he is very much to the point and will bluntly state his thoughts on things... something I also appreciated.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
Don't be afraid to say exactly what you're thinking or feeling about your treatment. He was the only doctor I spoke to that didn't just repeat the same go-to information to placate me. He not only acknowledged that I was audibly upset or nervous, he took steps to get to the root of what was causing those negative feelings so that he could give me the information and confidence I needed to move forward.
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
Dr Cheng took a lot of time to answer each and every question I had. I was very vocal about my feelings surrounding the upcoming FET with the embryos we had. His explanations and humor helped me feel better and more confident.
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
Dr Chang believed that the biggest issues with my first cycle were a dominant follicle and timing the retrieval. He basically came right out and said that he felt they sent me for retrieval too early and that's why my maturity rate was so poor. To address these issues, he recommended a full cycle on hormonal birth control (even though CNY doesn't seem to like to do this) and personally handled my monitoring. I ended up doing 12 days of injections vs 9 the first time. The birth control helped my eggs grow more evenly and the prolonged stim time helped me get more mature eggs than I had in my previous cycle. He also switched me from Lh-HCG to Menopur (this was orignally a suggestion of Dr. Ditkoff) solely because they both believed some patients respond better to one drug over the other.
Describe your experience with the nursing staff at CNY Fertility Center.
I actually worked primarily with the travel team nurses, the nurses at my monitoring center (CNY Atlanta), and the ones at CNY Albany. Buffalo was not available for retrievals at the time I did my cycle unfortunately. CNY's nursing team is overwhelmingly great.
Describe your experience with CNY Fertility Center.
CNY is huge and handles an extremely high volume of patients. Nurses and doctors are often juggling hundreds upon hundreds of inquiries, portal messages, phone calls, office appointments, etc. Balls inevitably get dropped, information inevitably gets lost in translation, and that can be frustrating. You really have to stay on top of your own treatment plan. I think having a good working knowledge of at least the basics of IVF would be extremely beneficial.
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr Chang recommended a single embroy transfer as I had never done an FET with a day 5 embryo. However he did say that he would be willing to consider letting me transfer two if the first single transfer failed.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
10
Doctor
Eric Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
CNY Fertility Center
Buffalo
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
8
NPS
8
Age 26
1 IVF
Prefer not to answer
Income $0 - $49K
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Grossman] was so kind, he explained the procedure well and where I could understand it. I highly recommend him, he makes sure you’re comfortable and had a very warm bed side manner. ... He was kind, and very well spoken. He treated me like I had been his patient for years and years. He did the procedure super quickly, he explained everything that would happen and what I could expect. Loved him!
They [CNY Fertility Center] were very on schedule, I didn’t have to sit and wait a long time. They were very sweet and talked to you like you were family. Ask questions, they answer them without hesitation. The doctors and nurses were all very professional and made me feel as ease through the entire process. And after my procedure we’re so sweet and helpful. I would highly recommend them to anyone seeking fertility treatment.
How was your experience with Michael Grossman at CNY Fertility Center?
He was kind, and very well spoken. He treated me like I had been his patient for years and years. He did the procedure super quickly, he explained everything that would happen and what I could expect. Loved him!
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask any questions you have and he will definitely answer them.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was so kind, he explained the procedure well and where I could understand it. I highly recommend him, he makes sure you’re comfortable and had a very warm bed side manner.
Describe your experience with the nursing staff at CNY Fertility Center.
Nursing staff was amazing. So sweet and took great care of me. Helped keep me calm, and they were just all around wonderful!
Describe your experience with CNY Fertility Center.
They were very on schedule, I didn’t have to sit and wait a long time. They were very sweet and talked to you like you were family. Ask questions, they answer them without hesitation. The doctors and nurses were all very professional and made me feel as ease through the entire process. And after my procedure we’re so sweet and helpful. I would highly recommend them to anyone seeking fertility treatment.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
3,900 for my ivf cycle which includes the retrieval and transfer and then my meds were all separate and then a 150 dollar out of state care fee.
8
Doctor
Michael Grossman
NPS
Communication
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
8
Clinic
CNY Fertility Center
Latham
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
10
NPS
7
Age 30
1 Fertility Medications
European
Native American
Income $50K - $99K
Sales Representative
3rd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Great bedside manner. Brought up and answered questions I never thought of. Made me fee extremely comfortable...I only had him [Dr. Edward Ditkoff] for embryo transfer...I feel that maybe before WTF phone calls reading into history would make things a little less confusing...Advocate for yourself. Ask all the questions, even if you have asked them before. Make sure you understand it all...
Depending on the clinic [CNY Fertility Center] they can be very busy and crowded. Doesn’t always run on time. You can be waiting awhile. Can feel kind of lost when arriving if you don’t know where to go and they don’t really explain anything... it’s hard when you have multiple nurses get involved. And all of them do things differently. They can speak on behalf of the doctor which can be uncomfortable...
How was your experience with Edward Ditkoff at CNY Fertility Center?
Great bedside manner. Brought up and answered questions I never thought of. Made me fee extremely comfortable. I feel that maybe before WTF phone calls reading into history would make things a little less confusing.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
Advocate for yourself. Ask all the questions, even if you have asked them before. Make sure you understand it all.
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
He made be feel very comfortable and answered all questions I never even thought of. Very good bedside manner.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
I only had him for embryo transfer
Describe your experience with the nursing staff at CNY Fertility Center.
I think it’s hard when you have multiple nurses get involved. And all of them do things differently. They can speak on behalf of the doctor which can be uncomfortable
Describe your experience with CNY Fertility Center.
Very very nice and relaxing clinic. Depending on the clinic they can be very busy and crowded. Doesn’t always run on time. You can be waiting awhile. Can feel kind of lost when arriving if you don’t know where to go and they don’t really explain anything.
Describe Edward Ditkoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I had freeze all and I’m glad I did with the complications I had after retrieval.
10
Doctor
Edward Ditkoff
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
7
Clinic
CNY Fertility Center
Latham
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
4
NPS
7
Age 35
1 IVF
Male Factor
Other
European
Income $100K - $199K
Sales Representative
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Don’t expect a ton of one on one time...Dr Grossman was our doctor for the egg retrieval at CNY. The first time we met him was the morning of the retrieval. He was very confident my wife was going to produce a large number of eggs. The next time we spoke to him was after our 10 embryos were genetically tested. We wanted to understand the risks associated with the mosaic embryos as well as embryo grading specifics...
Strengths are the amount of staff they [CNY Fertility Center] have working and how kind the nurses are...never once got impatient or short with us. The ambiance of the clinic is also a huge perk...soothing vibe makes the anxiety go down a bit...The cons are the coordination with the genetics lab and price transparency, or lack there of.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman was our doctor for the egg retrieval at CNY. The first time we met him was the morning of the retrieval. He was very confident my wife was going to produce a large number of eggs. The next time we spoke to him was after our 10 embryos were genetically tested. We wanted to understand the risks associated with the mosaic embryos as well as embryo grading specifics. We haven’t scheduled our transfer yet because of COVID.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Don’t expect a ton of one on one time, we didn’t meet him prior to the retrieval.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Of our several visits to CNY we only saw him once, and it was for the egg retrieval.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
The nursing staff was more involved in prescriptions. However, after the genetic testing he did discuss strategies for when to do the transfer and timing for next IVF cycles.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Sue Koller)
Our initial consultation was with Sue Koller and she was so compassionate, informative and patient. She explained the whole process and listened in order to provide thoughtful answers to our questions and concerns. Sue even followed up with me personally to share especially good news and would often respond directly to messages we sent into the portal. For our daily check ins during the IVF cycle we worked with different nurses each time, but they all were among the same quality as Sue.
Describe your experience with CNY Fertility Center.
Strengths are the amount of staff they have working and how kind the nurses are. They never once got impatient or short with us. The ambiance of the clinic is also a huge perk. The waiting room with the fire place and soothing vibe makes the anxiety go down a bit. The facilities provided such as yoga and massages are an added special touch. Their communication generally is really a cut above. Daily they will have doctors doing live streams to discuss updates and do Q&A sessions. The cons are the coordination with the genetics lab and price transparency, or lack there of.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
It was close to $15,000 with genetic testing.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We were encouraged to do single transfers.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
During my wife’s IVF cycle the nurses would sometimes be wrong as to where we were in the cycle. So for instance if we were there on day 9 of our shots, they would ask if we’re ready to begin the cycle.
4
Doctor
Michael Grossman
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
7
Clinic
CNY Fertility Center
Latham
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
8
NPS
8
Age 33
1 IUI
PCOS
Unexplained
Black or African-American
Income $0 - $49K
Graphic Designer
Neutral
Neutral
Unsuccessful
[Dr. Maribelle Verdiales is] Very polite and informative, she is kind. Makes you feel in control of your situation and listens to your concerns. Then provides the best plan with recommendations. You know exactly what’s coming next and you aren’t lost...She was very kind and soft spoken with real information that empowered me.
The clinic [CNY Fertility Center - Monroe] is set like a spa so it’s very calm and relaxing. It’s only weakness is that it is not open on Saturday nor is the ivf done at that facility. You will have to travel to New York for that once cleared to do so. So be prepared if you’re in Atlanta wanting to do ivf.
How was your experience with Maribelle Verdiales at CNY Fertility Center?
Very polite and informative, she is kind. Makes you feel in control of your situation and listens to your concerns. Then provides the best plan with recommendations. You know exactly what’s coming next and you aren’t lost.
What's one piece of advice would you give a prospective patient of Maribelle Verdiales at CNY Fertility Center?
You can relax, and have your list of questions with you. Make sure you listen as well.
During treatment, were you treated like a number or a human with Maribelle Verdiales at CNY Fertility Center?
She was very kind and soft spoken with real information that empowered me. That’s what makes it real and not the feeling of a robot.
Describe the protocols Maribelle Verdiales used in your cycles at CNY Fertility Center and their degree of success.
There will be blood draws and ultrasounds during each visit up until the procedure. Letrozole was used in my cycle with about 4 monitoring appointments with the final day as 5 or 6 around the 14th day of your cycle. Although the process was quite much the outcome wasn’t positive as we hoped sadly.
Describe your experience with the nursing staff at CNY Fertility Center.
Very nice and professional
Describe your experience with CNY Fertility Center.
The clinic is set like a spa so it’s very calm and relaxing. It’s only weakness is that it is not open on Saturday nor is the ivf done at that facility. You will have to travel to New York for that once cleared to do so. So be prepared if you’re in Atlanta wanting to do ivf. Our iui failed and we are moving to ivf to be more cost effective. If your self pay make sure to have extra for medications.
Describe the costs associated with your care under Maribelle Verdiales at CNY Fertility Center.
It’s supposed to be on the affordable side but still expensive especially when you have to repeat cycles so try to choose the treatment best for you.
What specific things went wrong at CNY Fertility Center?
  • Lost appointments
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at CNY Fertility Center.
Clinic did not call me to inform me of hour change and I wasn’t able to check levels after iui until a week later than I was supposed to. Not sure if that had anything to do with the failed iui but they were nice about it and still carried on with the next steps. I’m confident they will make our goal happen and be more proactive.
8
Doctor
Maribelle Verdiales
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
CNY Fertility Center
Monroe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
9
NPS
7
Age 33
Unexplained
European
Income $100K - $199K
1st of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He [Dr. Edward Ditkoff] was thoughtful, thorough and helpful. Generally I saw the nurses more though and love them. Usually only see the doctor if a procedure or there are complications with something. My cycle was cancelled due to COVID-19...Most of the time you need to use the portal to message someone and they do get right back to you, but sometimes the personal touch of a phone call would be helpful but not always possible....WIsh the doctors were more available.
WIsh the doctors [at CNY Fertility Center] were more available...I truly loved Rebecca [nurse]. She is the first woman provider I have seen on this 1.5+ year journey and the first I felt truly understood what I was going through. She was thorough, explained everything to me and made me feel like we'd get results...I have been told that multiple embryo transfer is not possible except in special circumstances...Strengths: Low cost - easy to understand financial packages. Social outreach. Weaknesses: Level of personalized contact. You almost never see a doctor and it is very difficult to reach anyone over the phone. You need to follow up on all your labs thoroughly to make sure they are reviewed and you are advised appropriately.
How was your experience with Edward Ditkoff at CNY Fertility Center?
He was thoughtful, thorough and helpful. Generally I saw the nurses more though and love them. Usually only see the doctor if a procedure or there are complications with something. My cycle was cancelled due to COVID-19. The only thing I would add is that it is difficult to get in touch with someone over the phone. Most of the time you need to use the portal to message someone and they do get right back to you, but sometimes the personal touch of a phone call would be helpful but not always possible.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
WIsh the doctors were more available.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
Almost all of the treatment protocols are pretty agressive from my understanding. I am on LDN long-term - the meds are immune response / anti-inflammatory.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Rebecca Eskin)
I truly loved Rebecca. She is the first woman provider I have seen on this 1.5+ year journey and the first I felt truly understood what I was going through. She was thorough, explained everything to me and made me feel like we'd get results.
Describe your experience with CNY Fertility Center.
Strengths: Low cost - easy to understand financial packages. Social outreach. Weaknesses: Level of personalized contact. You almost never see a doctor and it is very difficult to reach anyone over the phone. You need to follow up on all your labs thoroughly to make sure they are reviewed and you are advised appropriately.
Describe the costs associated with your care under Edward Ditkoff at CNY Fertility Center.
Under $5000 for a full cycle
Describe Edward Ditkoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I have been told that multiple embryo transfer is not possible except in special circumstances.
9
Doctor
Edward Ditkoff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
CNY Fertility Center
Latham
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
9
NPS
8
Age 39
PCOS
East Asian
Income $50K - $99K
3rd of 3 Docs
8 IUI With Other Docs
2 IVF With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He [Dr. Robert Kiltz] had in-depth knowledge of infertility and it’s root causes. He also notifies why one would not need to do extra tests and follow certain diet to achieve best results. One of the Downside is too many patients so Dr Kiltz can be hard to get a hold of but his team fills in where he cannot...Dr Kiltz and team take their time to explain and help throughout the process
So far, being a new patient they [CNY Fertility Center] have good support system in place with doctor to provide information and get patient on the right path. One of the weakness is, often nurses/staff have to validate the doctor as to what protocol or next steps are choose for an individual...Cost is the best part of CNY. They are offering reasonable for patient like us as Insurance doesn’t cover infertility.
How was your experience with Robert Kiltz at CNY Fertility Center?
He had in-depth knowledge of infertility and it’s root causes. He also notifies why one would not need to do extra tests and follow certain diet to achieve best results. One of the Downside is too many patients so Dr Kiltz can be hard to get a hold of but his team fills in where he cannot. I have very high expectations and hoping for positive results.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
He is good. I wish I had found him earlier.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Felt like a human, Dr Kiltz and team take their time to explain and help throughout the process
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
We are approaching Human growth priming with LDN to reduce inflammation. And fresh embryo transfer as he feels that would be the right approach.
Describe your experience with the nursing staff at CNY Fertility Center.
The nurse staff often gets back in reasonable time with a response. Just wish to direct communicate with the doctor as often confused on the next steps.
Describe your experience with CNY Fertility Center.
So far, being a new patient they have good support system in place with doctor to provide information and get patient on the right path. One of the weakness is, often nurses/staff have to validate the doctor as to what protocol or next steps are choose for an individual
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Cost is the best part of CNY. They are offering reasonable for patient like us as Insurance doesn’t cover infertility. Dr Kiltz is constantly improving the financial plans at CNY do more patient can afford. Kudos to him!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A
9
Doctor
Robert Kiltz
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
8
1 IVF
Unexplained
Other
Income $50K - $99K
Strongly Recommends
Neutral
Unsuccessful
We met Dr Kiltz once during the entire cycle and that was a random encounter while waiting for an ultrasound. The conversation was all about what the keto diet is and he certainly has super strong opinions on that. After the cycle and no seemingly viable embryo, I was expecting Dr Kiltz or someone from the office to call me to discuss the PGS results and potential options but nobody called us. I called the office and asked for Dr Kiltz's phone number
The clinic [CNY Fertility] is super busy and that means that I met a different nurse each time I went in and a different nurse responded to emails I wrote. A couple of times, that meant that the entire email thread wasn't read and that caused some miscommunication.... Super busy place and that's probably what makes it more affordable than other clinics. The cost of several things here, except IVF, might be close to what they might be elsewhere, especially if they are not in-house items
How was your experience with Robert Kiltz at CNY Fertility Center?
We met Dr Kiltz once during the entire cycle and that was a random encounter while waiting for an ultrasound. The conversation was all about what the keto diet is and he certainly has super strong opinions on that. After the cycle and no seemingly viable embryo, I was expecting Dr Kiltz or someone from the office to call me to discuss the PGS results and potential options but nobody called us. I called the office and asked for Dr Kiltz's phone number (something I'd learned on FertilityIQ) and texted him asking him to call me back. He was pretty responsive and we talked on the phone a couple of days after the initial text message. During the conversation, I was hoping he would help me figure out what might be the next best thing to do but he mostly cited stats and said making the decision about what to do next was my call. While I appreciate that, I would've liked a little bit of guidance in the decision making process given that he's the experienced expert. I've already read plenty research papers and looked up stats on FertilityIQ and elsewhere! The final decision, of course, would've been mine. Those are the only two times I've talked to him in person and the rest of my interactions have been over text. He is very responsive over text though sometimes his one word responses might be a little tricky to decipher. I still appreciate him making himself available outside of the portal and clinic and he has been super supportive and with me through my most recent pregnancy and miscarriage.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Do your research. Read through all the relevant courses on FertilityIQ and go in with specific questions you want answered that you couldn't get answered elsewhere. There is a lot of information on the CNY website as well, especially if you are already going through the IVF process there and want to consider options like donor eggs/sperm, surrogacy etc.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
The clinic is super busy and that means that I met a different nurse each time I went in and a different nurse responded to emails I wrote. A couple of times, that meant that the entire email thread wasn't read and that caused some miscommunication. The online system (portal) doesn't let you 'reply' to an email - you need to write a new message each time and that is a bit painful because you need to reference the content of the previous email to make sure the context is clear to whoever responds next. Overall, though, I thought the nurses took good care of me and continue to do so and treated me like a person. From what I read on FertilityIQ after my treatment was that I could've asked for the same nurse each time! I once asked that a particular nurse not do my ultrasound and that request was respected. Since my most recent miscarriage, I've been in communication with the nurses to keep up with dropping HCG labs and ultrasounds especially since I've moved to a new city and don't yet have an local OB. The nurses and Dr. Kiltz have been super responsive. I found Dr Kiltz's phone number on the CNY website and I've been talking to him throughout the process from embryo transfer to miscarriage to D&C to post D&C complications to future directions and he has been amazingly supportive.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
My first consultation was with a nurse and she set the treatment protocol. From my point of view, there was no input from Dr Kiltz regarding anything though I have no idea what goes on in the background. I asked to see the nurse who designed my protocol during one of my monitoring sessions but was told she is unavailable and I didn't ask again. I think my first consultation would've been with a doctor had I waited 8+ months for a phone consultation appointment. I went with the onsite nurse consultation as I got an appointment within 4 months which then got moved up by a couple of months as a slot opened up.
Describe your experience with the nursing staff at CNY Fertility Center.
Overall, I believe the nurses run the place and they are doing a pretty good job. Most of them seem to have a good bit of experience and are understanding and accommodating. I'm a bit less enthusiastic about the embryology team as some of them seem to have less than a year's worth of experience with no background in anything bio related. This is another thing I learned on FertilityIQ - to look for the nurses and other people on LinkedIn to get a sense of their education and experience. The nurses could've been more pro-active with changing my estrogen dosage based on monitoring results (blood and ultrasound). They didn't do it until I asked for it and one of the doctors suggested they increase my estrace dosage, which happened after many expensive monitoring visits. If you don't see your lining start to get thicker in 10-12 days, take charge and ask the nurses to review your protocol with a doctor and change it accordingly. I spent a frustrating month going for blood work and ultrasounds and not seeing much change. The whole process could've been faster and cheaper had I asked to get a doc involved early enough.
Describe your experience with CNY Fertility Center.
Super busy place and that's probably what makes it more affordable than other clinics. The cost of several things here, except IVF, might be close to what they might be elsewhere, especially if they are not in-house items, for example, medicines (third party pharmacy cost), PGS (third party diagnostic cost) etc. That being said, the difference in IVF cost here and other places is HUGE making it an easy win over other places. Low cost does not translate into poor care. You just have to be well informed (FertilityIQ can help) and take charge of the process (communicate with the nurses). If you want a dedicated care team, want to see a doctor on each visit, and want the clinic to be initiating a lot of conversations with you instead of you having to call/email them for information constantly, this may not be the place for you.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
For retrieval: 2600 (medicines) + 4600 (IVF + biopsy) + 1235 (monitoring in Syracuse and once in a different state) + 2100 (PGS) + travel and lodging costs for the initial consultation and the IVF cycle + some cost for tests done right after consultation. For transfer: Lining prep medicines (don't remember exact number but likely under 250 as estrace and progesterone aren't as pricy as the retrieval meds) + monitoring (out of town so about 2000 because I was asked to go many times) + embryo transfer cost (varies if its part of IVF cycle or not) + travel and lodging costs for the embryo transfer + acupuncture cost ($70 for 2 sessions or 1, I don't remember) if you choose to do it before and after transfer.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I didn't ask what the doctor's preference was. I went with my own idea about how many I wanted to transfer and nobody was opposed to it.
9
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
5
NPS
8
Age 45
Donor Sperm
PCOS
European
Income $0 - $49K
2nd of 2 Docs
8 IUI With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I've never spoken with Dr. Kiltz. I have no idea what he's like. I've read that this is common with travel clients who are having remote cycle monitoring. Honestly, I only saw my last RE a handful of times and that was over 8 IUIs and almost 3 years. I was not expecting any hand-holding from an RE from across an international border...He signs your prescriptions and that's about it...I have no idea what the protocol is. I had to repeatedly ask for clarification on amounts, dosages and what the medication was.
They [CNY Fertility Center] will not turn away anyone. This is also a double-edged sword...I went into this knowing they were super busy and not really expecting the kid glove treatment, but I'm still surprised by how little guidance I've had...I'm a travel client, so I've had no face to face contact with anyone from the clinic. I've had a couple of phone conversations with nurses who seem very nice...Not specifically detailing my protocol is frustrating. Saying to just get all these meds and we'll figure it out later? What if I don't use them? They're not exactly sugar pills. They cost a lot of money.
How was your experience with Robert Kiltz at CNY Fertility Center?
I've never spoken with Dr. Kiltz. I have no idea what he's like. I've read that this is common with travel clients who are having remote cycle monitoring. Honestly, I only saw my last RE a handful of times and that was over 8 IUIs and almost 3 years. I was not expecting any hand-holding from an RE from across an international border.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
If you are a travel client having remote cycle monitoring, do not expect any communication from directly from Dr. Kiltz. He signs your prescriptions and that's about it. If you're having IVF I would imagine you'd see him on the days of retrieval and transfer.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I'm a travel client, so I've had no face to face contact with anyone from the clinic. I've had a couple of phone conversations with nurses who seem very nice.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
This is my second RE, second clinic but first time IVF. I sent CNY my medical records and the results of any tests they asked me to take. They sent me a list of medications with little to no information on dosages and format. They just said to get all these meds and call us on your day 1. I have no idea what the protocol is. I had to repeatedly ask for clarification on amounts, dosages and what the medication was. The list I got was as follows: 1. Gonal F 450 x 4 inject 225iu 2. hCG LH supplement (100iu/ml)x1 Inject 20 units subQ 3.Cetrotide .25mg x 6 4.Lupron trigger 4 mg 5.Prednisone 5mg x 60 1 twice daily 6. Prograf 0.5mg x 32 1 twice daily 7. Baby aspirin 81mg x 30 8. Zithromax ZPAK 250mg x 1 9. Cleocin Ovules 100mg box 10. Estrace 2mg x 60 1 twice daily 11. Progesterone in oil 50mg/ml x2 vials. Inject 50 mg IM 12. hCG 10,000iu trigger I guess they are waiting to explain how to take this medication when I call in my day 1? Like I said, this is my first IVF cycle. I had to look up most of these meds to try to figure out what the protocol is. From what I can gather from my own research is the protocol I'm on is a version of a down regulation short protocol.
Describe your experience with the nursing staff at CNY Fertility Center.
I've communicated with several nurses. It's a bit frustrating because you're never sure if the nurse you're speaking to is up to date on all the details. They are always professional and kind but stingy with information. I never get a complete thorough answer to my questions and have repeated myself so many times.
Describe your experience with CNY Fertility Center.
Cost is their number 1 strength and also the reason why everything else suffers. I am completely out of pocket so cost was my primary reason for going with this clinic. They will not turn away anyone. This is also a double-edged sword. They give hope to those who maybe they shouldn't and the volume of clients they see make if feel like you're just a number. I went into this knowing they were super busy and not really expecting the kid glove treatment, but I'm still surprised by how little guidance I've had.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Single IVF costs $3900 US Includes retrieval, ICSI, anesthetic, assisted hatching and 1 fresh embryo transfer. Each frozen transfer done within 1 year costs $450 US That's easily a third the cost of any local-to-me clinic. Remote cycle monitoring is $150
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Not specifically detailing my protocol is frustrating. Saying to just get all these meds and we'll figure it out later? What if I don't use them? They're not exactly sugar pills. They cost a lot of money.
5
Doctor
Robert Kiltz
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
8
NPS
8
Age 33
European
Income $50K - $99K
IUI With Other Docs
IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
We watch Dr. K [Klitz] every Sunday on his chats, here we see him as a human and he gives great FREE advice and answers patient questions. He is a busy man so he moves quickly. I am still in the consultation process but he has given me great things to try while waiting for our stims to begin.... Dr. K is very willing to do full immune protocol, RPL, and highly suggests KETO for the anti-inflammatory effects... Dr. Recommends single transfer unless there are factors to suggest a multiple
They [CNY Fertility] are very competitively priced, and very busy. As a patient you will need to be an advocate for yourself to ensure everything he is ready to go. Because they are so affordable they are very busy all the time! However, the facility is very spa-like which gives you a sense of comfort and the staff is more than willing to work with you on all your concerns and any ideas you have... I have emailed several questions to the nursing team
How was your experience with Robert Kiltz at CNY Fertility Center?
We watch Dr. K every Sunday on his chats, here we see him as a human and he gives great FREE advice and answers patient questions. He is a busy man so he moves quickly. I am still in the consultation process but he has given me great things to try while waiting for our stims to begin.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be prepared to take notes, do KETO, and have an idea of what you would like to have for an outcome.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. K is open and honest but in a delicate way. He is very honest but very willing to listen.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Still in consult phase, but Dr. K is very willing to do full immune protocol, RPL, and highly suggests KETO for the anti-inflammatory effects
Describe your experience with the nursing staff at CNY Fertility Center.
I have emailed several questions to the nursing team and have received replies quickly and for the most part they were informative and friendly.
Describe your experience with CNY Fertility Center.
They are very competitively priced, and very busy. As a patient you will need to be an advocate for yourself to ensure everything he is ready to go. Because they are so affordable they are very busy all the time! However, the facility is very spa-like which gives you a sense of comfort and the staff is more than willing to work with you on all your concerns and any ideas you have
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
The clinic is very open about their cost. Many items can be found online without having to speak to someone directly. A cycle without medication for retrieval and transfer with icsi is less than $4,000. Because I do not have any fertility coverage they are not charging me for my consultation!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr. Recommends single transfer unless there are factors to suggest a multiple would be better : age, AMH, # of embryos, etc.
8
Doctor
Robert Kiltz
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
7
Age 36 - 37
1 IVF
Tubal Blockage
European
Native American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Kiltz is very personable. During the time he was with me, he had a good bedside manner and attentive. While this is true, CNY Fertility is an extremely busy clinic and I only saw Dr. Kiltz on day of procedure.... I do have faith he will be able to get me pregnant. He gives out his phone number and email address and will respond to you. He is also very progressive and open to trying new medications/treatments. I am doing platelet rich plasma (PRP) uterine washes this cycle.
The nursing staff is generally nice. However, they are very busy. They do not go above and beyond by any means. There was medication education along the way. But I did not have a good idea of the process. My first cycle I was never sure what was coming next.... Also, Mondays and Fridays are crazy busy at CNYF. It is best to avoid appointments on these days as much as possible. I always make early morning appointments so I am not late to work. It is nice that they have appointments as early at 06:15 am. I've found that if I come in any later than 06:30
How was your experience with Robert Kiltz at CNY Fertility Center?
Positives: Dr. Kiltz is very passionate. He is honest about the structure of the clinic (more patients enable lower costs) and pricing. He seems very knowledgeable about treatments. I do have faith he will be able to get me pregnant. He gives out his phone number and email address and will respond to you. He is also very progressive and open to trying new medications/treatments. I am doing platelet rich plasma (PRP) uterine washes this cycle. Based on the research I've read, this sounds very promising. Negatives: Dr. Kiltz has very strong beliefs about infertility being related to diet, which I do not agree with. After a failed cycle he spent the entire telephone consult (which took 2 1/2 weeks to schedule) telling me that my tube is blocked because I eat lean meats, fresh vegetables, and fruits. He believes in the Keto diet (high fat, moderate protein, low carb). He flat out told me he was an expert with tons of experience and that my tube was blocked directly as a result of inflammation in my body, due to my diet. He then prescribed a ton of additional anti-inflammatory medications. I have chosen not to take most of the extras (prednisone, prograf [used to suppress the immune system in transplant patients], intralipids, and hydroxychloroquine [used to treat Lupus and autoimmune diseases]. I had an ANA test (for autoimmune disease) after my failed cycle and it was negative. I did a lot of research on my own to decide which medications I wanted to use (aside from the standard meds like estrace, progesterone, etc). Thankfully I am a nurse and feel comfortable researching these things myself. It would still be nice to be able to have a partnership with my doctor and not feel like it is all on my shoulders, as I am certainly not a fertility expert.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be your own advocate, do your own research, and do what you are comfortable with. Realize you will not get a lot of time with any doctor at CNYF, but you can reach out to them by email and you should if it is something time sensitive that is important to you. Otherwise you will be waiting a looooong time for a phone consult.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is very personable. During the time he was with me, he had a good bedside manner and attentive. While this is true, CNY Fertility is an extremely busy clinic and I only saw Dr. Kiltz on day of procedure.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
An "auto-immune" protocol was prescribed: prednisone, prograf, hydroxychloroquine, intralipids, low dose naltrexone, baby aspirin, lovenox. Most of these are immunosuppressants. The aspirin and lovenox thin the blood, which is supposed to increase blood flow to the placenta and prevent clots for those with clotting disorders. Low dose naltrexone is actually a very interesting drug used to treat autoimmune diseases as well as clinically low endorphins. It has very few side effects. It also boosts your immune system, which has helped me avoid getting sick. It also helps me sleep better. The only extra I took my first cycle was the baby aspirin. That cycle failed. I transfer again in five days. This cycle I have been taking LDN, baby aspirin, and start lovenox tonight. I did not find sufficient evidence that lovenox will increase my odds, but it has relatively few side effects, so I am trying it. I also took estrace vaginally, progesterone in oil and endometrium vaginal suppositories, and Cleocin (clindamycin - a vaginal suppository antibiotic) both cycles. Also, azithromycin orally at the very beginning of each cycle.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff is generally nice. However, they are very busy. They do not go above and beyond by any means. There was medication education along the way. But I did not have a good idea of the process. My first cycle I was never sure what was coming next. One thing that upset me was embryo testing was mentioned briefly at my consultation (July), then never brought up again. On my day of transfer (end of October), I mentioned I was considering PGS testing. I was told I needed to decide this before the day of.... yet it was never brought up at ANY of my monitoring appointments along the way leading up to egg retrieval. I am a nurse and feel it would have been appropriate to mention at the baseline monitoring appointment. This whole process is so overwhelming and it is difficult to keep up with everything. However, I always felt it was my responsibility to ask questions and stay on top of it all myself. And when I did ask questions, I would get an answer, but I felt like I was being a pain. I would also get different answers from different nurses, so I never felt like I could trust the information I was given.
Describe your experience with CNY Fertility Center.
In general, this is a nice, warm, inviting clinic. There are great resources on the website. Dr. Kiltz goes above and beyond for patients. He has a live chat on Facebook weekly. He believes in healing adjunctive therapies such as acupuncture and massage and it is very easy to schedule these extras the day of transfer. The clinic is very busy, so just beware. You get what you pay for. The prices are cheaper, so you rarely see a doctor. It's not a perfect place, but I assume other clinics have similar drawbacks. Although I would hope pricier clinics offer more time with the doctor and more patient centered treatment plans with patient input. Also, Mondays and Fridays are crazy busy at CNYF. It is best to avoid appointments on these days as much as possible. I always make early morning appointments so I am not late to work. It is nice that they have appointments as early at 06:15 am. I've found that if I come in any later than 06:30, I end up waiting awhile to be seen (at least 30 minutes past my appointment time). It gets worse as the day progresses. And even the early am appointments run late on Monday's and Friday's.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Most costs are posted on the website. $3900 for IVF cycle. $850 for monitoring. $250 for FET. All meds are separate. HCG wash $50. PRP $500 for once/$900 for two times in the same cycle. This was without insurance coverage. There were no hidden fees.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
My clinic wanted me to transfer one 5 day embryo based on my age and recommendations/guidelines from professional organizations. I am 36. I had my heart set on transferring two and actually want to have twins. The risks were explained to me and I have been allowed to transfer two both cycles.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
First, when I had medications called in as a new patient, I asked multiple times which medications I needed to order right away. There were a ton and I was planning on doing a freeze all cycle. I was told to order them all. I ended up ordering all of them and not using several (I researched the meds more myself and did not want to take immunosuppressants since I don't have an autoimmune disorders). I was very disappointed no one took the time to go over the meds with me. If they had, I wouldn't have wasted my money on meds I will never use. As I mentioned previously, the nurses tend to give conflicting information when I ask different staff the same question. I now just email Dr. Kiltz when I need specific information because I don't trust what I'm told by the nurses. There was one occasion when a med was not called in for me. I just called and requested it again and it was taken care of. I was scheduled for my upcoming transfer without being asked if any days would not work, then the nurse had to change the day. When I checked my portal later, I was scheduled for transfer both days. If I had not checked, they could have potentially thawed my embryos a day early.
7
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
7
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 45 - 46
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $0 - $49K
2nd of 5 Docs
2 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Robert kiltz is a very loving and caring man who really seems to want what's best for his patients and he really wants to help them make a baby however with that said, I feel like he is extremely overwhelmed and takes on too many clients and because of that I feel like he is just spread too thin. there have been times when I have sent him a text message and he responds immediately and other times when he never responds. I am assuming this because so many people contact him and he's just overwhelmed trying to help everyone.
You have to be your own Advocate and follow up on everything!!! again I think this is because they [CNY Fertility] have such a huge clientele and they are overwhelmed. They genuinely seem to care about their patients although I feel like the nurses should be on the same page. Sometimes you can call in the same day and get a different opinion depending on who you speak to you and that makes me very nervous when protocol gets changed. I feel like the only person that should be setting protocols are the doctors.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr Robert kiltz is a very loving and caring man who really seems to want what's best for his patients and he really wants to help them make a baby however with that said, I feel like he is extremely overwhelmed and takes on too many clients and because of that I feel like he is just spread too thin. there have been times when I have sent him a text message and he responds immediately and other times when he never responds. I am assuming this because so many people contact him and he's just overwhelmed trying to help everyone. He's only one person. But he does have the biggest heart and he seems very genuine about helping people and making it affordable!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
He's a great man but you have to stay right on him because he is so busy!
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
He's very big on keto and the immune protocol!
Describe your experience with the nursing staff at CNY Fertility Center.
it depends on the nurse that you get. Some nurses were absolutely amazing while other nurses didn't see him as invested in my journey.
Describe your experience with CNY Fertility Center.
You have to be your own Advocate and follow up on everything!!! again I think this is because they have such a huge clientele and they are overwhelmed. They genuinely seem to care about their patients although I feel like the nurses should be on the same page. Sometimes you can call in the same day and get a different opinion depending on who you speak to you and that makes me very nervous when protocol gets changed. I feel like the only person that should be setting protocols are the doctors. The nurses have too much room to move things around in my opinion
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$9,000 for six donor embryos And of course other fees
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at CNY Fertility Center.
I just have to be on top of everything and be my own Advocate as some nurses tell you different things and it's very conflicting as to what the appropriate thing to do is
8
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
CNY Fertility Center
Latham
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 38 - 39
2 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
Other
Income $100K - $199K
1st of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Kiltz, as busy as he is, has spent time with us during the consultation to address our concerns, and has picked up his personal cell phone to take my call. He is compassionate and seems to genuinely care.... While some of his methods and philosophies are unconventional, I find that I can take away some nuggets of truth from his advice and recommendations, even though not all of it (i.e. his extreme Keto diet) is for me. I have seen Dr. Kiltz at every visit to CNY (three to date), and he spent significant time with us on two of the three visits.
For the most part, my experience with CNY's nursing staff has been overwhelmingly positive and they have been so helpful and informative. The exception being one nurse who called me right before my second retrieval to tell me that the odds were against me, all of my follicles were likely cysts, and discouraged me from going through with the retrieval. I'm very thankful I called for a second opinion and checked in with Dr. Kiltz, because the retrieval resulted in 3 eggs
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is amazingly positive and encourages us to have faith, while acknowledging that this process is difficult. He listens to all of our concerns and always offers his opinion. While some of his methods and philosophies are unconventional, I find that I can take away some nuggets of truth from his advice and recommendations, even though not all of it (i.e. his extreme Keto diet) is for me. I have seen Dr. Kiltz at every visit to CNY (three to date), and he spent significant time with us on two of the three visits. Dr. Klitz and CNY Fertility is well-known for offering affordable fertility treatments, as well as cutting-edge approaches. I feel fortunate to have found CNY fertility, as some of these new and innovative approaches are not available in my home state. I also believe that Dr. Kiltz works very hard to keep treatment affordable and accessible for as many patients as possible.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Pay attention to your treatment plan. Do your own research. Read about the treatment options. Be prepared to advocate for yourself. CNY Fertility is really busy as the volume of patients continues to grow. Don't hesitate to call and ask questions.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz, as busy as he is, has spent time with us during the consultation to address our concerns, and has picked up his personal cell phone to take my call. He is compassionate and seems to genuinely care.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Primed with Omnitrope and Low Dose Naltrexone; First stim/retrieval: 450 IU Gonal/150 IU Menopur; DuoStim/Second stim/retrieval: 150 Gonal/150 Menopur/10 mg Letrozole Rationale: DOR, Fragile X carrier, low AMH/high FSH, poor responder to first round, so the meds/approach was adjusted for second retrieval. First retrieval resulted in 0 eggs/second retrieval resulted in 3 eggs, 1 frozen day 6 4AA embryo.
Describe your experience with the nursing staff at CNY Fertility Center.
For the most part, my experience with CNY's nursing staff has been overwhelmingly positive and they have been so helpful and informative. The exception being one nurse who called me right before my second retrieval to tell me that the odds were against me, all of my follicles were likely cysts, and discouraged me from going through with the retrieval. I'm very thankful I called for a second opinion and checked in with Dr. Kiltz, because the retrieval resulted in 3 eggs (from 3 follicles, none were cysts) and 1 grade 4 AA embryo that we were able to freeze on day 6.
Describe your experience with CNY Fertility Center.
Strengths: compassion, affordability, availability of new and cutting-edge treatment options Weakness: keeping up with volume of patients means that some may fall through the cracks; patients should be prepared to advocate for themselves
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Egg retrieval: $4050.00 (includes 150.00 fee for outside monitoring for travel patients); Intra-ovarian prp injections: 300.00 as an add-on to egg retrieval procedure; meds - approximately $5,000.00
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
n/a
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CNY Fertility Center.
Just minor - I had to ask multiple times for a detailed meds list from CNY after my consult. There were some discrepancies in my meds list and what had been sent to the pharmacy. I was able to clear it up.
8
Doctor
Robert Kiltz
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
8
Age 30
1 IVF
Other
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Unsuccessful
Dr kiltz is knowledgeable and he cares about the patient.... He gave us his cell number to call him or message him. It does take a while sometimes to hear back as he has a lot of patients. It can be confusing as the nurses run most of the show... He came in to speak with me multiple times retrieval day and after he knew I was nervous to get no mature eggs and did everything to assure me we would figure it out and had embryology call me 3 times day of retrieval to check to see if any matured in the lab post retrieval unfortunately none did but he was so kind
Being a travel pt is hard but worth it for the right care. It's affordable at cny that's the main reason but they treated us more like s human then the other clinics in Canada did. I think the donor team at cny needs some improvements. There has been some communication troubles and their donor website isn't very well organized. I think overall if you are a seasoned infertility warrior and know your stuff this clinic is a great affordable option.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr kiltz is knowledgeable and he cares about the patient. He offered discounts and another round of ivf only having to pay anesthesia fee for retrieval due to getting not mature eggs. However knowing that we got over 25 eggs between 2 retrieval sand different protocols donor eggs would be the best option. He gave us his cell number to call him or message him. It does take a while sometimes to hear back as he has a lot of patients. It can be confusing as the nurses run most of the show but nurse kris in buffalo is amazing lines can get crossed especially if your a travel patient but they are pretty good at accommodating all questions and needs. I did feel like I had to be an avocation for myself as my situation was rare. Overall dr kiltz cares I wish he had less patients so he had more time with patients, but then again I'm glad he is helping so many people.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be an advocate for yourself ask questions especially if you are going to the clinic after a previous ivf failure.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He came in to speak with me multiple times retrieval day and after he knew I was nervous to get no mature eggs and did everything to assure me we would figure it out and had embryology call me 3 times day of retrieval to check to see if any matured in the lab post retrieval unfortunately none did but he was so kind
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
We had no mature eggs our first round with another doctor so when we went to dr kiltz I had done some research about Lipton down regulated protocol being used in poor responders and with immature eggs. He agreed and also put us on a hgh prime for a month prior and during stims to help eggs. Also double triggered to help with immature eggs
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris)
Kris had no weaknesses in my opinion she runs the Buffalo office and was amazing from start to finish also gave me her personal email and I still msg to ask questions even tho she isn't on the donor team there
Describe your experience with CNY Fertility Center.
Being a travel pt is hard but worth it for the right care. It's affordable at cny that's the main reason but they treated us more like s human then the other clinics in Canada did. I think the donor team at cny needs some improvements. There has been some communication troubles and their donor website isn't very well organized. I think overall if you are a seasoned infertility warrior and know your stuff this clinic is a great affordable option.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
It's very affordable even with the exchange rate. When we got not mature eggs he offered to do a free ivf retrieval only paying for the anesthesia
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I haven't got to transfer as we had no embryos so moving to donor eggs this is something to dicuss
8
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
CNY Fertility Center
Hamburg (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
6
NPS
7
Age 34
Diminished Ovarian Reserve
Endometriosis
Uterine Fibroids
Other
European
Income $50K - $99K
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
He [Dr. Kiltz] is aggressive about Keto, and specifically *his* type of Keto. My husband and I are already on keto because it helps me with inflammation, but that didn't seem good enough. He was very good at explaining the information a few times because I didn't quite understand, and when I broke, he was able to comfort me, explaining that he would do everything in his power to make sure I kept both ovaries (he took only half of one with a cyst on it)
This is one of the things I knew going in - CNY handles many cases, and you need to advocate for yourself/your health if you go here.... It's comfortable. It's relaxing. I was a little confused at the end about billing, but they are totally willing to answer questions. Some people have told me that the wait would be long, but we never had to wait more than 10 minutes.
How was your experience with Robert Kiltz at CNY Fertility Center?
He is aggressive about Keto, and specifically *his* type of Keto. My husband and I are already on keto because it helps me with inflammation, but that didn't seem good enough. He was very good at explaining the information a few times because I didn't quite understand, and when I broke, he was able to comfort me, explaining that he would do everything in his power to make sure I kept both ovaries (he took only half of one with a cyst on it) and would make sure I was healthy before we did retrieval. After surgery, he explained to my husband that it was a "war zone" in there, and he now understood why we were concerned. He still saw no reason as to why IVF would not work for us.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Take the Keto info with a grain of salt. Do not let it derail you. Yes, it can be done, and yes, there will be benefits, but it is *not* for everyone. I need it to manage my inflammation due to endometriosis. But it should not be how you are judged. You can cut carbs and get similar results. :) He knows his R.E. area, and he is very supportive once in there.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He was explaining the surgery to me, and I started to get upset, and he came over, sat next to me, held my hands, and whispered that it would be okay, we would come through this, we would have a baby. But first, the surgery needed to take place so I could be healthy enough for that baby. He said he would do everything possible to keep my ovaries, and in the end, he did.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
July: Myomectomy, Hysteroscopy, Cystectomy to treat Endometriosis Stage IV and scar tissue from drained cyst in December. Late July: 11.25mg leuprolide to keep endo at bay while I heal from surgery
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kelly)
Kelly was very informative. She wasn't touchy-feely, but she was able to answer all of our questions, and deal with me being a complete emotional wreck. She also helped us understand the keto lifestyle's benefits and drawbacks. Danielle was able to draw my blood, though I rarely have good veins. She was in and out in a pinch, which was fantastic.
Describe your experience with CNY Fertility Center.
It's comfortable. It's relaxing. I was a little confused at the end about billing, but they are totally willing to answer questions. Some people have told me that the wait would be long, but we never had to wait more than 10 minutes.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Insurance covered my costs.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He mentioned while prepping for surgery we would probably want to try for one due to the severity of my endo.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
My husband had to get bloodwork done, and though I was told I'd receive a call, I had to take the initiative. This is one of the things I knew going in - CNY handles many cases, and you need to advocate for yourself/your health if you go here.
6
Doctor
Robert Kiltz
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
8
Age 39
Donor Eggs
Black or African-American
Income $50K - $99K
Consultant
2nd of 2 Docs
IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Kiltz is very nice and an amazing doctor. He called my husband and me after our second embryo transfer cycle failed. He showed compassion towards us. He fully explained the process during the call, but at that point it was too late. My husband and I were extremely hurt and had so many unanswered questions. We asked if tests could be ran to see why the cycles failed.... After the first cycle failed, the doctor advised us to transfer the last two embryos for the second cycle.
During my first embryo transfer in January, I was treated like a queen. My experience at the clinic [CNY] was like none other. When I came back in March for the second embryo transfer, I definitely felt like a number.... As it was told to me, "something happened" to one of our embryos during the freezing process. I have no idea what happened. All I know is that we were left with two embryos after the first transfer, and we were told that they were going to get us a baby either way. Needless to say, both cycles failed and still no baby.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is very nice and an amazing doctor. He called my husband and me after our second embryo transfer cycle failed. He showed compassion towards us. He fully explained the process during the call, but at that point it was too late. My husband and I were extremely hurt and had so many unanswered questions. We asked if tests could be ran to see why the cycles failed. I recommended fertility patients need to go through counseling prior to starting treatment because no one can prepare patients for any mental effects it may cause. This process affected me mentally. Months later I was diagnosed with Major Depressive Disorder.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
PLEASE SEEK COUNSELING!!! This is an extremely hard process!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
During my first embryo transfer in January, I was treated like a queen. My experience at the clinic was like none other. When I came back in March for the second embryo transfer, I definitely felt like a number. So many people are learning about CNY because of the cost, so a lot of people are going there. Dr. Kiltz is an amazing doctor. However, I feel as if the process was rushed the second time, and when the cycle failed my husband and I were left with a lot of unanswered questions. We are interested in trying again, but we are also afraid because we do not know what the problem is. We do not know if there is an issue with my uterus, embryo quality, sperm quality, etc.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
o Desogen 1 Pack, Take 1 tablet by mouth daily until instructed to stop. o Estrace (Estradiol) 2 mg, One tablet by mouth twice daily o Z Pak - -, Take 2 tablets by mouth the first day, then 1 tablet by mouth daily until all the medication is gone. o Prednisone 5 mg, 1 tablet by mouth twice daily o LDN (Low Dose Naltrexone) 4.5 mg, Take 1 tablet by mouth daily at bed time o Aspirin, low dose 81 mg, One tablet by mouth daily o Prenatal Vitamin one qd -, Take one by mouth daily o Prograf (Tacrolimus) 0.5 mg, Take 1 tablet by mouth twice daily o Cleocin Vaginal Ovules 100 mg, Insert 1 suppository vaginally at bedtime o Endometrin 100 mg, 1 tablet vaginally twice daily o Progesterone In Oil 50 mg, Inject 1 ml (50 mg) daily intramuscularly once daily Before starting second cycle: 1) When you start your period, have an HSG (hysterosalpingogram) sometime between CD 5-12. An order for this has been uploaded fo your patient portal. 2) Complete an endometrial scratch between cycle days CD# 20-22. An order for this has been uploaded to your patient portal. 3) Call the office when you start your period AFTER the HSG and scratch are done. At this time, we will give you an order for baselines, call you once the results are received, and provide instructions on when to start the FET preparation medications (estrace, etc.) 4) Complete an Intralipid Infusion when you start your estrace, then repeat the day prior to FET with an HCG wash, then weekly. I have ordered the Intralipids and the HCG wash to Integrity for you. We will provide you orders for the Intralipid Infusion once we have dates (which we'll know once you start the period after the HSG and scratch.) 5) Start Neupogen injections when you start your estrace--this medication and the appropriate syringes have been ordered to Integrity for you and we'll provide you further instructions after your baseline. 6) Start Prograf 2 days prior to your FET. This has been ordered to Integrity for you. 7) Start Lovenox and Baby Aspirin when you start your estrace. The Lovenox has been ordered to Integrity and the Baby Aspirin (81mg) can be purchased over the counter. 6) Start plaquenil 200mg twice daily now. Then, stop it once you start estrace so that you can switch to Prograf. 7) Continue LDN 4.5 mg each night at bedtime. o Neupogen 300 mcg, Inject 60 mcg (0.2ml) subcutaneously once daily as directed o Lovenox 30 mg, Inject (1) prefilled 30 mg syringe subcutaneously once daily o hCG- Uterine Wash 500 IU, Intrauterine wash- in office as directed AT 10AM o Intralipids 20 %, 100 ml bag- Infuse 100ml as directed- 10AM
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Elisabeth Sudik)
Elisabeth was good about informing me on what I need to do through the process. She was very responsive when I emailed her or called.
Describe your experience with CNY Fertility Center.
Providing affordable treatment plans is definitely a strength. In my opinion, me being treated like a number during the second cycle and being left with so many unanswered questions are weaknesses. I am glad that they now offer counseling services. A healthy mental state is strongly advised for such a process.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Affordable
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Yes, we were educated. Five eggs were retrieved but only four embryos were formed. We had one embryo to be transferred for the first cycle. "Something happened" to one of the embryos during the freezing process, so we were left with two. After the first cycle failed, the doctor advised us to transfer the last two embryos for the second cycle.
What specific things went wrong at CNY Fertility Center?
  • Failed to order appropriate test
  • Lost or damaged samples
Describe the specific things that went wrong at CNY Fertility Center.
As it was told to me, "something happened" to one of our embryos during the freezing process. I have no idea what happened. All I know is that we were left with two embryos after the first transfer, and we were told that they were going to get us a baby either way. Needless to say, both cycles failed and still no baby. My husband and I asked if tests could be ran so we can perhaps determine why the embryos did not stick, but no tests were ordered. Instead, we were asked if we would be willing to try again.
8
Doctor
Robert Kiltz
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
8
Age 31 - 32
1 IVF
Male Factor
PCOS
European
Income $50K - $99K
Sales Representative
3rd of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Kiltz] had great bedside manner, but I rarely saw him and almost never actually spoke to him. And at one transfer he kept us waiting for nearly 2 hours after acupuncture, which seemed to negate the purpose of the acupuncture... The first transfer was very straight forward with most meds typical for IVF. The second transfer after the miscarriage they added provera when my lining was too thick for 5 months. Then they added low dose naltrexone
When you go to a clinic that is out of town, it can be very hard to get proper communication and advocacy for you, so you really have to advocate for yourself. The clinic [CNY] is extremely clean and relaxing with a lot of options for care. The staff is caring and seems to care about your success...There were a few times that I had to request a med refill more than once because they failed to send it the first time I asked.
How was your experience with Robert Kiltz at CNY Fertility Center?
He had great bedside manner, but I rarely saw him and almost never actually spoke to him. And at one transfer he kept us waiting for nearly 2 hours after acupuncture, which seemed to negate the purpose of the acupuncture
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Don’t be afraid to call a lot and ask a ton of questions. Ask for things to be over-explained and write it down.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
They genuinely cared about what I was going through and worked to explain things well
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
The first transfer was very straight forward with most meds typical for IVF. The second transfer after the miscarriage they added provera when my lining was too thick for 5 months. Then they added low dose naltrexone when I finally went for the transfer and they added intralipids prior to transfer. This pregnancy lasted longer, but still ended in miscarriage.
Describe your experience with the nursing staff at CNY Fertility Center.
Sometimes it took a little too long to get answers, but for the most part they were extremely knowledgeable, caring, and very helpful
Describe your experience with CNY Fertility Center.
When you go to a clinic that is out of town, it can be very hard to get proper communication and advocacy for you, so you really have to advocate for yourself. The clinic is extremely clean and relaxing with a lot of options for care. The staff is caring and seems to care about your success
Describe your experience with your monitoring appointments at CNY Fertility Center.
You have to schedule them with your doctor in your area. They just provided the orders
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
3,900 for the IVF including the fresh transfer and the first year of storage. $250 for each transfer in the first year. Meds not covered at all, for the retrieval and first transfer meds were $3,500 for me. Storage fees are $350/yr after the first year.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
When I chose to do a single transfer he was very encouraged and told me that I had a higher chance for success with one. But he would have done either way if I had chosen.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CNY Fertility Center.
There were a few times that I had to request a med refill more than once because they failed to send it the first time I asked.
7
Doctor
Robert Kiltz
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5