CNY Fertility Center

6 doctors work here

Rated 8.7
Strongly recommend: 72%Neutral: 17%Don't recommend: 11%8.7
72% strongly recommend
786 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,536
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Buffalo
835 Hopkins Rd
Buffalo, NY 14221
844.315.2229
Hamburg (closed)
5451 Southwestern Blvd
Hamburg, NY 14075
800.539.9870
Latham
38A Old Sparrowbush Road
Latham, NY 12110
518.690.0700
Monroe
924 West Spring Street
Monroe, GA 30655
844.315.2229
Rochester
2244 East Avenue
Rochester, NY 14610‎
(585) 244-1280
Syracuse
195 Intrepid Lane
Syracuse, NY 13205
315.469.8700
Show 4 more

117 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
7
8
Age 31
6 IUI
IVF
PCOS
Unexplained
European
Income $50K - $99K
Marketer or PR
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Kiltz gives out his personal cell number so I feel like he really cares and really devotes his life to this. I am just starting stims with him so I don't have too much info yet. ... I've only had a consultation with Kiltz but I felt more understood by him than my previous RE in Houston. He noted my high AMH and mentioned PCOS which is how I got to researching it. Nobody had ever mentioned it to me before. He put me on an immune protocol which I have faith will work.
I turned to this clinic [CNY] out of cost desperation. I could absolutely not afford to do IVF anywhere else. I am grateful that a place like this exists. They are extremely busy so you must be your own advocate for all areas of treatment. Research and ask questions multiple times if you have to! ... Miscommunication about if or when my husband's RX was sent to our local pharmacy.
How was your experience with Robert Kiltz at CNY Fertility Center?
I've only had a consultation with Kiltz but I felt more understood by him than my previous RE in Houston. He noted my high AMH and mentioned PCOS which is how I got to researching it. Nobody had ever mentioned it to me before. He put me on an immune protocol which I have faith will work.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
BE YOUR OWN ADVOCATE! Don't be pressured to do Keto if your body cannot handle it.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz gives out his personal cell number so I feel like he really cares and really devotes his life to this. I am just starting stims with him so I don't have too much info yet.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Still in treatment!
Describe your experience with the nursing staff at CNY Fertility Center.
Not too much experience with them so far, but have been straightforward and polite.
Describe your experience with CNY Fertility Center.
I turned to this clinic out of cost desperation. I could absolutely not afford to do IVF anywhere else. I am grateful that a place like this exists. They are extremely busy so you must be your own advocate for all areas of treatment. Research and ask questions multiple times if you have to!
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
IVF is $3,900. FET is $250 within a year. They offer payment plans!!!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I believe Kiltz is scaling back to only transferring one embryo because he is too successful when transferring two.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CNY Fertility Center.
Miscommunication about if or when my husband's RX was sent to our local pharmacy.
7
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
6
7
Age 31
Anovulation
PCOS
Income $0 - $49K
5th of 5 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
He [Dr. Michael Grossman] was direct, it was extremely early in the morning and he still made a joke to allow me to relax. He was very honest about what to expect and how his hopes were high and he was confident I would end up pregnant...very blunt but was kind in how he said things...honest to not waste time of anyone...
they [CNY Fertility Center] are so busy that sometimes you can email and not hear back for a few days...They have low prices, be prepared for a high medication cost...They are very much about allowing everyone to get a chance of being a parent...[nurses] were very responsive and understanding when a blood test came back with a misdiagnosed result they were very understanding and compassionate and helpful in a retest and the results...
How was your experience with Michael Grossman at CNY Fertility Center?
He was direct, it was extremely early in the morning and he still made a joke to allow me to relax. He was very honest about what to expect and how his hopes were high and he was confident I would end up pregnant.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Don’t let his tone detour you. He is very honest to not waste time of anyone.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was very blunt but was kind in how he said things.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I was ordered blood test panels for all possible issues that would cause me to not get pregnant and that could cause a birth defect. I was ordered GONAL-F, menopur, an immune protocol and more
Describe your experience with the nursing staff at CNY Fertility Center.
They were very responsive and understanding when a blood test came back with a misdiagnosed result they were very understanding and compassionate and helpful in a retest and the results
Describe your experience with CNY Fertility Center.
They are very much about allowing everyone to get a chance of being a parent. They have low prices, be prepared for a high medication cost is the only downfall. As well as the fact they are so busy that sometimes you can email and not hear back for a few days.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
5695 for the ivf cycle and 5290 for the medication.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I feel like she should be a deciding factor, At 31 I would like the best chance
6
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
9
8
Age 38 - 39
2 IUI
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
He [Dr. Kiltz] seems genuinely concerned for each patient individually. I only saw him once, and that was “by chance.” He happened to be walking past the exam room and the nurse had a question to ask him about my treatment.... Treated as much like a human as can be expected from any doctor’s office these days.... You see a different nurse and talk to a different nurse every time. Nurses do ultrasounds, not an ultrasound tech.
The clinic [CNY Fertility Ctr] is into alternative treatments. Nothing crazy, and nothing is forced on you in any way. There are just suggestions to try the keto diet, yoga, acupuncture, etc. They jumped to IVF right away with me. Much more agressive treatment approach than the first RE clinic I tried, who held back a lot on treatment.... You see a different nurse and talk to a different nurse every time. Nurses do ultrasounds, not an ultrasound tech.
How was your experience with Robert Kiltz at CNY Fertility Center?
He seems genuinely concerned for each patient individually. I only saw him once, and that was “by chance.” He happened to be walking past the exam room and the nurse had a question to ask him about my treatment.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be your own advocate. Stay on top of all your communication.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Treated as much like a human as can be expected from any doctor’s office these days. Good communication by phone and by email. Still have to be proactive and self-advocating.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Laparoscopic endometriosis excision, then immediately to IVF. We can’t afford IVF, so trying IUI with Letrozole, not injectables.
Describe your experience with the nursing staff at CNY Fertility Center.
You see a different nurse and talk to a different nurse every time. Nurses do ultrasounds, not an ultrasound tech. File notes seem to be good, because I’ve never had a nurse not be able to find info and/or not be able to give me an answer. (This was a huge problem at the first RE clinic I tried)
Describe your experience with CNY Fertility Center.
The clinic is into alternative treatments. Nothing crazy, and nothing is forced on you in any way. There are just suggestions to try the keto diet, yoga, acupuncture, etc. They jumped to IVF right away with me. Much more agressive treatment approach than the first RE clinic I tried, who held back a lot on treatment.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$800 per IUI. $4000 per IVF.
9
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
8
8
Age 37
2 IUI
Donor Sperm
PCOS
Other
Income $0 - $49K
Accountant
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Kiltz was great. Every time he saw me, he made it a point to stop and ask me how i was going. Even if I was just there for bloodwork...when I saw him, was patient and spoke to you like a friend not just a number. He didn’t rush to get through the appointment. He made sure that all your questions were answered before he left...Meds, U/S, xray, bloodwork, IUI procedure.
The nursing staff [at CNY Fertility Center] were every good. I didn’t recognize them though from appointment to appointment...The atmosphere is great. Front desk ladies are friendly. I didn’t have to wait long for my appointments. I would have liked to see some repeat faces more then I did. I would have also liked more information from the travel coordination team after getting my bloodwork results.
How was your experience with Robert Kiltz at CNY Fertility Center?
I loved my first experience there. Dr Kiltz, when I saw him, was patient and spoke to you like a friend not just a number. He didn’t rush to get through the appointment. He made sure that all your questions were answered before he left.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be ready with all your questions beforehand.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz was great. Every time he saw me, he made it a point to stop and ask me how i was going. Even if I was just there for bloodwork.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Meds, U/S, xray, bloodwork, IUI procedure.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff were every good. I didn’t recognize them though from appointment to appointment.
Describe your experience with CNY Fertility Center.
The atmosphere is great. Front desk ladies are friendly. I didn’t have to wait long for my appointments. I would have liked to see some repeat faces more then I did. I would have also liked more information from the travel coordination team after getting my bloodwork results.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
I did an IUI and most was covered under my insurance plan. I still did have to pay for my deductible and the meds that weren’t over. Total was about $1000 for the treatment of the IUI and such.
8
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
9
7
Age 28 - 29
2 IUI
2 IVF
Unexplained
Latinx
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
Very compassionate and understanding. Open and honest. He [Dr. Grossman] took the time to explain things and made sure I understood all of the process. Did everything to help us conceive that he could. Treated us like humans and told us all risks involved with everything ... He will gladly explain everything and help you understand
One thing that disappointed me was at one point none of my eggs made it and they [CNY Fertility] failed to tell me. I went in thinking I was just going to be doing the implanting again and found out otherwise. Was completely heartbroken to learn I would have to start the process all over. I had been there so many times before that and no one ever told me.
How was your experience with Michael Grossman at CNY Fertility Center?
Very compassionate and understanding. Open and honest. He took the time to explain things and made sure I understood all of the process. Did everything to help us conceive that he could. Treated us like humans and told us all risks involved with everything
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask questions if need be. He will gladly explain everything and help you understand
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was honest and helpful
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Regarding my prescription usage they were very helpful in getting me what I couldn’t afford and also made an easy checklist of what to take when and how.
Describe your experience with the nursing staff at CNY Fertility Center.
I loved the nursing staff. They were all such sweet hearts and compassionate, caring. Explained things
Describe your experience with CNY Fertility Center.
One thing that disappointed me was at one point none of my eggs made it and they failed to tell me. I went in thinking I was just going to be doing the implanting again and found out otherwise. Was completely heartbroken to learn I would have to start the process all over. I had been there so many times before that and no one ever told me.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
For the first round it was about 5000
What specific things went wrong at CNY Fertility Center?
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
Failed to tell me that none of my eggs made it even after being at the clinic on a weekly basis
9
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
9
8
Age 32
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He [Dr. Kiltz] personally gave me his cell phone and you can call him with anything...He is a genuine loving person who goes out of his way to help. He does not turn anyone away and goes above and beyond to make things affordable and is up to date with the latest treatment...I did high dose stims with menopur and Gonal because of my low amh and dor, I ended up having a miscarriage
3900 Ivf + meds [at CNY Fertility Center]... a lot of patients and you need to be your own advocate at times. You have to wait for nurses to call which can be frustrating and nurses have forgotten to call because they don’t always receive results timely from out side monitoring...goes above and beyond to make things affordable and is up to date with the latest treatment...A nurse forgot to call with results because they didn’t get them from where I monitored but they called and where able to get them after I called them to inquire
How was your experience with Robert Kiltz at CNY Fertility Center?
He is a genuine loving person who goes out of his way to help. He does not turn anyone away and goes above and beyond to make things affordable and is up to date with the latest treatment. He also allows payment plans for those who need financial help. He gives his ersonall number out so you know you can always reach him.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You are your own advocate
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He personally gave me his cell phone and you can call him with anything, plus his prices are to help patients not just make millions
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I did high dose stims with menopur and Gonal because of my low amh and dor, I ended up having a miscarriage
Describe your experience with CNY Fertility Center.
Their are a lot of patients and you need to be your own advocate at times. You have to wait for nurses to call which can be frustrating and nurses have forgotten to call because they don’t always receive results timely from out side monitoring
Describe your experience with your monitoring appointments at CNY Fertility Center.
I monitored locally
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
3900 Ivf + meds
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
A nurse forgot to call with results because they didn’t get them from where I monitored but they called and where able to get them after I called them to inquire
9
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
8
8
Age 39 - 40
IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Latinx
Black or African-American
Income $100K - $199K
Sales Representative
Only Doc Seen
Neutral
Neutral
Unsuccessful
He [Dr. Robert Kiltz] has a very tight schedule but is very attentive when you to speak with him. You do have to come prepared with your questions, but he does listen and make recommendations based on your medical history, situation and plan...6 months to 1 yr hcg priming, keto diet, exercise,...He listens to you and your concerns....[ESET Preference is] Due to age, multiple would be best.
Communication is weakness [at CNY Fertility Center]. Inconsistent messages Strength: some of the docs, their success rate, affordability. They have a lot of nice relaxing amenities at the site. they have discounts for lodging for traveling patients...Instructions werent fully given [by nurse], made me feel like i was bothering her. Almost missee my cycle due to miscommunication. Just not happy with her job
How was your experience with Robert Kiltz at CNY Fertility Center?
He has a very tight schedule but is very attentive when you to speak with him. You do have to come prepared with your questions, but he does listen and make recommendations based on your medical history, situation and plan
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be open and honest
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He listens to you and your concerns.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
6 months to 1 yr hcg priming, keto diet, exercise,
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Becky)
Instructions werent fully given, made me feel like i was bothering her. Almost missee my cycle due to miscommunication. Just not happy with her job
Describe your experience with CNY Fertility Center.
Communication is weakness. Inconsistent messages Strength: some of the docs, their success rate, affordability. They have a lot of nice relaxing amenities at the site. they have discounts for lodging for traveling patients.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Testing- sperm Labs
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Due to age, multiple would be best.
What specific things went wrong at CNY Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
Results not received when clinic insisted it was sent. Information wasnt fully given regarding first cycle and medication Discrepancies in how to pay for other lab tests Had to lean more on others who have gone through this than the office stadd.
8
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
8
Age 38
1 Fertility Medications
Diminished Ovarian Reserve
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Very compassionate and understanding individual. He has a zest for his profession and the motivation to keep learning. He is very informative and offers many resources. I believe he is an industry leader ... I had cancer. I have not proceeded with FET yet ... Dr. Kilts gave me his cell phone number to ask any questions ... Also, see if there are any tests you can have done prior to your consultation
I have had trouble with the nurses [CNY Fertility] remembering why I am here for infertility issues. Many do not understand cancer patients. ... I believe she [nurse] has many many patients and cannot always give the best of responses ... Also, see if there are any tests you can have done prior to your consultation ... There is a very long waitlist for consultation. Be sure to get on the list and call to see if there are any consultations that may have canceled.
How was your experience with Robert Kiltz at CNY Fertility Center?
Very compassionate and understanding individual. He has a zest for his profession and the motivation to keep learning. He is very informative and offers many resources. I believe he is an industry leader
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be patient.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kilts gave me his cell phone number to ask any questions
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Na
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Ally )
I believe she has many many patients and cannot always give the best of responses
Describe your experience with CNY Fertility Center.
There is a very long waitlist for consultation. Be sure to get on the list and call to see if there are any consultations that may have canceled. Also, see if there are any tests you can have done prior to your consultation
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Unsure
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I had cancer. I have not proceeded with FET yet
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
I have had trouble with the nurses remembering why I am here for infertility issues. Many do not understand cancer patients.
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
8
8
Age 36 - 37
IUI
Anovulation
PCOS
Latinx
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Robert is very blunt and makes you understand what needs to be done. His staff is wonderful. I've been a travel patient and they make me feel like I'm right there being treated even though I am miles away. They have been wonderful.... He put me on the keto diet as I have chrons and PCOS. They monitored me for ovulation. I did ovulate but did not get pregnant.... I would say that this is a great clinic to go to. Very knowledgeable and up to date with treatments.
I would say that this [CNY Fertility] is a great clinic to go to. Very knowledgeable and up to date with treatments. They don't turn you away with no help. They were then first clinic to diagnose my issue. I feel very confident and comfortable with their practice.... They were always quick to answer my questions and calm me when I had concerns... They always were quick to answer any questions I may have with the care I expected.
How was your experience with Robert Kiltz at CNY Fertility Center?
Robert is very blunt and makes you understand what needs to be done. His staff is wonderful. I've been a travel patient and they make me feel like I'm right there being treated even though I am miles away. They have been wonderful.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
He really knows what he is doing and works with you to help get the results you want.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
They always were quick to answer any questions I may have with the care I expected.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
He put me on the keto diet as I have chrons and PCOS. They monitored me for ovulation. I did ovulate but did not get pregnant.
Describe your experience with the nursing staff at CNY Fertility Center.
They were always quick to answer my questions and calm me when I had concerns
Describe your experience with CNY Fertility Center.
I would say that this is a great clinic to go to. Very knowledgeable and up to date with treatments. They don't turn you away with no help. They were then first clinic to diagnose my issue. I feel very confident and comfortable with their practice.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Bloodwork costs and ultrasound
8
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
7
8
Age 32
3 IUI
1 IVF
Middle Eastern
Other
Income $50K - $99K
Business Executive
3rd of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Robert Kiltz] is great with bedside manner and seems to really care about his patients. I do not feel that the care is individualized until after a failed cycle.... He is very responsive and even gives his personal cell number to his clients. There was a mistake with our cycle but they have taken full responsibility and have made it right. Thank you!
Not great at responding through the portal at all times but make sure to follow up and you will always get a response. The doctors and nurses [at CNY Syracuse] seem to really care about their patients. If you have any issues with the nurses or getting responses Dr Kiltz gives his phone number out and will respond and take care of any issues there may be. The only negative is traveling from Minnesota to NY but our local clinics are too expensive.
How was your experience with Robert Kiltz at CNY Fertility Center?
He is very responsive and even gives his personal cell number to his clients. There was a mistake with our cycle but they have taken full responsibility and have made it right. Thank you! ..........................................
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be your own advocate, educate yourself.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He is great with bedside manner and seems to really care about his patients. I do not feel that the care is individualized until after a failed cycle.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Tricia)
Made small talk to get to know me. Was kind.
Describe your experience with CNY Fertility Center.
Not great at responding through the portal at all times but make sure to follow up and you will always get a response. The doctors and nurses seem to really care about their patients. If you have any issues with the nurses or getting responses Dr Kiltz gives his phone number out and will respond and take care of any issues there may be. The only negative is traveling from Minnesota to NY but our local clinics are too expensive.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$10,000.00
7
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
8
8
Age 36 - 37
1 IVF
Endometriosis
Uterine Fibroids
Immunological
Other
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Full immune protocol, including anti-inflammatory meds, autoimmune meds, Neupogen, Intralipids, because I have Endometriosis ... He’s [Dr. Kiltz] caring, and kind. Willing to answer questions, and call you if you have concerns. ... he has great advice for medications but I just can not afford them, such as IVIG. ... He just has a lot of patients. ... The results of my fertilization results were not told to me, I kept having to call and they [CNY Fertility Center] did not explain well.
The results of my fertilization results were not told to me, I kept having to call and they did not explain well. ... Love it [CNY Fertility Center]. Very relaxing. They have massages, acupuncture, spa, jacuzzi pool, teas, and robes to relax in. The staff is kind and willing to help you relax in any way possible. I enjoy my visits there even though I’ve yet to get a baby. ... [Nurses] Helpful ... $3,900 plus all meds, procedures, intralipids
How was your experience with Robert Kiltz at CNY Fertility Center?
He’s caring, and kind. Willing to answer questions, and call you if you have concerns. Dr. Kiltz wants to do ever Possible to help women and men conceive. I wish money was endless because he has great advice for medications but I just can not afford them, such as IVIG.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be patient
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He just has a lot of patients.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Full immune protocol, including anti-inflammatory meds, autoimmune meds, Neupogen, Intralipids, because I have Endometriosis
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Greta)
Helpful
Describe your experience with CNY Fertility Center.
Love it. Very relaxing. They have massages, acupuncture, spa, jacuzzi pool, teas, and robes to relax in. The staff is kind and willing to help you relax in any way possible. I enjoy my visits there even though I’ve yet to get a baby.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$3,900 plus all meds, procedures, intralipids
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
The results of my fertilization results were not told to me, I kept having to call and they did not explain well.
8
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2018, Unknown Success
8
8
Age 34
20 IUI
1 IVF
Donor Eggs
Donor Sperm
Poor Egg Quality
Immunological
Unexplained
Native American
Income $50K - $99K
1st of 2 Docs
LGBTQ
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Robert Kiltz] is witty and kind. Incredibly smart and will challenge standard protocol and try things that could work if they are non invasive. Always open to be reached by phone and will always progress options if one way didn't work...Genuine answers knew who I was...Sometimes seeing a mix of PAs can lead to struggle of all on same page and they don't align with one another but Dr. kiltz is always available to clarify...[Eset] Always based on quality
[CNY Fertility Center is] not a sterile Dr office. The atmosphere is comfortable especially for folks who need this level of care to make a baby. I think they only have one weakness and that's that they are so popular and saught out that it can be busy...Sometimes seeing a mix of PAs can lead to struggle of all on same page and they don't align with one another but Dr. kiltz is always available to clarify...[nurses are] Willing, ready, smart & unbiased.
How was your experience with Robert Kiltz at CNY Fertility Center?
He is witty and kind. Incredibly smart and will challenge standard protocol and try things that could work if they are non invasive. Always open to be reached by phone and will always progress options if one way didn't work.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Educate yourself. Always ask questions.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Genuine answers knew who I was
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Katie)
Willing, ready, smart & unbiased.
Describe your experience with CNY Fertility Center.
It's not a sterile Dr office. The atmosphere is comfortable especially for folks who need this level of care to make a baby. I think they only have one weakness and that's that they are so popular and saught out that it can be busy.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
I initially had iui but my insurance changed and I lost all fertility coverage. I'm now out of pocket Ivf donor eggs.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Always based on quality
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Sometimes seeing a mix of PAs can lead to struggle of all on same page and they don't align with one another but Dr. kiltz is always available to clarify.
8
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
2015 - 2017, Unknown Success
8
8
Age 30 - 32
4 IUI
PCOS
Uterine Fibroids
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Grossman] explained everything and went into more detail if needed and made sure u fully understood what was going on or what he was going to do and went over all the options that one had. He gave his opinion on which ones he thought would work better and which ones he would avoid and why, always have the pros and cons to all and was very informative. ... The staff [CNY Fertility Center] were very friendly and always made sure u understood everything going on
The building [CNY Fertility Center] looks newer the waiting area is like a big living room it’s very relaxing, lights always dimmed with a few lamps on comfortable couches and chairs, in the winter the fireplace is going and they also offer massages while I wait to be called in. ... Had a high deductible plan so ended up paying a few hundred dollars per visit for some visits depending on procedure ... Love all the nurses, they r super friendly, kind and helpful. ...
How was your experience with Michael Grossman at CNY Fertility Center?
He explained everything and went into more detail if needed and made sure u fully understood what was going on or what he was going to do and went over all the options that one had. He gave his opinion on which ones he thought would work better and which ones he would avoid and why, always have the pros and cons to all and was very informative.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The staff were very friendly and always made sure u understood everything going on
Describe your experience with the nursing staff at CNY Fertility Center.
Love all the nurses, they r super friendly, kind and helpful.
Describe your experience with CNY Fertility Center.
The building looks newer the waiting area is like a big living room it’s very relaxing, lights always dimmed with a few lamps on comfortable couches and chairs, in the winter the fireplace is going and they also offer massages while I wait to be called in.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Had a high deductible plan so ended up paying a few hundred dollars per visit for some visits depending on procedure
8
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
7
7
Age 37 - 38
3 IUI
1 IVF
Anovulation
Tubal Blockage
Unexplained
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
He took the time to sit down and really discuss our history....I met with Dr. Kiltz during a consultation and had a phone consult with him as well. Otherwise I don't know what he knows or thinks about the treatments/plan. The phone conversation was less than 10 minutes.... Be ready to discuss keto.... They [CNY Fertility] are very nice and while they believe in keto, acupuncture, and holistic medicine they do not force it on you.
They [CNY Fertility] are very nice and while they believe in keto, acupuncture, and holistic medicine they do not force it on you. It is a nice, relaxing blend of treatment types. Going there is almost like going to a spa (until you get to treatment)... I love the nursing staff and can't think of a single weakness. They're always friendly, compassionate, and ready to give hugs.... IUI about $1400 including monitoring. IVF $3900 not including monitoring.
How was your experience with Robert Kiltz at CNY Fertility Center?
I met with Dr. Kiltz during a consultation and had a phone consult with him as well. Otherwise I don't know what he knows or thinks about the treatments/plan. The phone conversation was less than 10 minutes.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be ready to discuss keto.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He took the time to sit down and really discuss our history.
Describe your experience with the nursing staff at CNY Fertility Center.
I love the nursing staff and can't think of a single weakness. They're always friendly, compassionate, and ready to give hugs.
Describe your experience with CNY Fertility Center.
They are very nice and while they believe in keto, acupuncture, and holistic medicine they do not force it on you. It is a nice, relaxing blend of treatment types. Going there is almost like going to a spa (until you get to treatment)
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
IUI about $1400 including monitoring. IVF $3900 not including monitoring.
7
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
8
8
Age 32
1 IUI
IVF
PCOS
European
Income $100K - $199K
Engineer
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
we have spoken to the doctor [Dr. Kiltz] but haven't met him yet. Have only interacted with nurses...We had our first appointment after failed attempts at a medicated approach. We went in with the notion of trying IUI for a few cycles. Dr. Kiltz nurse was very forward with us that we might want to consider IVF for better odds... It is very likely that you won't see a doctor until an hour after your scheduled appointment...it took 7 months to get an appointment.
we have spoken to the doctor [at CNY Fertility Center] but haven't met him yet. Have only interacted with nurses...The practice is very busy, so be patient while trying to get in for an appointment...We had our first appointment after failed attempts at a medicated approach. We went in with the notion of trying IUI for a few cycles. Dr. Kiltz nurse was very forward with us that we might want to consider IVF for better odds...Our initial delivery of meds seemed to be missing items that the nurse wanted us to take. It required some follow up calls with the pharmacy and re-purchasing the missing prescriptions.
How was your experience with Robert Kiltz at CNY Fertility Center?
We are still early with our time at CNY - we have spoken to the doctor but haven't met him yet. Have only interacted with nurses. We recently switched to this practice because we didn't have a comfortable experience at the previous provider, and have been pleasantly surprised with the care at CNY. Because we are so early into the switch, we are excited to meet the Doctor and confirm our choice in switching practices.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
The practice is very busy, so be patient while trying to get in for an appointment.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
We had our first appointment after failed attempts at a medicated approach. We went in with the notion of trying IUI for a few cycles. Dr. Kiltz nurse was very forward with us that we might want to consider IVF for better odds.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Meg)
She was very direct and made sure we had all our questions answered and provided us insights that we were unaware of.
Describe your experience with CNY Fertility Center.
My wife and I both wanted to go to this client but it took 7 months to get an appointment. We started elsewhere but made the switch based on our initial phone call with a doctor. We felt more comfortable with that doctor and wanted to move forward. I think the weaknesses is that they are so busy. It is very likely that you won't see a doctor until an hour after your scheduled appointment.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CNY Fertility Center.
Our initial delivery of meds seemed to be missing items that the nurse wanted us to take. It required some follow up calls with the pharmacy and re-purchasing the missing prescriptions.
8
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
8
8
Age 34 - 35
1 IUI
PCOS
European
Income $0 - $49K
Teacher
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
He had a great bed side manner,he explains everything step by step. Dr Grossman told us the success rate and explained that everyone is different. When I saw Dr Grossman he was pleased to help us decide what path was right for us ... He explained that everyone and every iui are different. He explained all steps of treatment and the warm hearted ... We used letrozole and monitoring of follicles. We also use a trigger shot before our IUI treatment
Very warm atmosphere [CNY Fertility Center]. There is reading material in the waiting room. The rooms are clean and comfortable. You never wait on hold longer than 2-3 minutes and ability to go to the spa before and after treatments make your experience better ... The nurses have great knowledge of treatments and are all very compassionate ...We used letrozole and monitoring of follicles. We also use a trigger shot before our IUI treatment ...
How was your experience with Michael Grossman at CNY Fertility Center?
He had a great bed side manner,he explains everything step by step. Dr Grossman told us the success rate and explained that everyone is different. When I saw Dr Grossman he was pleased to help us decide what path was right for us
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Be honest about what you want
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He explained that everyone and every iui are different. He explained all steps of treatment and the warm hearted
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We used letrozole and monitoring of follicles. We also use a trigger shot before our IUI treatment
Describe your experience with the nursing staff at CNY Fertility Center.
The nurses have great knowledge of treatments and are all very compassionate
Describe your experience with CNY Fertility Center.
Very warm atmosphere. There is reading material in the waiting room. The rooms are clean and comfortable. You never wait on hold longer than 2-3 minutes and ability to go to the spa before and after treatments make your experience better
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Insurance covers all but my co pay
8
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Consult
8
8
Age 32
2 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. David Corley] seemed to really be invested and wanting to make a difference where treatment has failed in the past...So far I really appreciated his feedback and honesty. He seems to be really familiar with RE and willing to take on difficult cases and not worry about the bottom line of success rate. He was quick to decide on a plan and get things moving in the right direction. I feel confident that moving forward with my own eggs is the right move at this time.
He [Dr. David Corley] seemed to really be invested and wanting to make a difference where treatment has failed in the past...So far I really appreciated his feedback and honesty. He seems to be really familiar with RE and willing to take on difficult cases and not worry about the bottom line of success rate. He was quick to decide on a plan and get things moving in the right direction. I feel confident that moving forward with my own eggs is the right move at this time.
How was your experience with David Corley at CNY Fertility Center?
So far I really appreciated his feedback and honesty. He seems to be really familiar with RE and willing to take on difficult cases and not worry about the bottom line of success rate. He was quick to decide on a plan and get things moving in the right direction. I feel confident that moving forward with my own eggs is the right move at this time.
What's one piece of advice would you give a prospective patient of David Corley at CNY Fertility Center?
It’s worth waiting for a phone or in person consult
During treatment, were you treated like a number or a human with David Corley at CNY Fertility Center?
He seemed to really be invested and wanting to make a difference where treatment has failed in the past
Describe your experience with CNY Fertility Center.
I’ve really heard great things about the facility and their approach. It is affordable and they care. I have a friend on her second set of twins after years of no success and we can’t wait to move forward with our IVF
8
Doctor
David Corley
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources