CNY Fertility Center

CNY is a clinic that was referred to us through my OBGYN. It was a "just in case" option should the need arise. After a few months, I heard about the same clinic from a friend who sought treatment resulting in a pregnancy, so my husband and I decided to try them out. The initial call was just to set up the intake, which was offered either over the phone or in person. The phone interview was a longer wait, so we chose to schedule an in-person intake and take a 4 hour trip to the clinic. Upon arrival, we were greeted with a warm and friendly environment, plushy furniture, fireplace and refreshments. One thing that took us by surprise was they asked us politely to remove our shoes and wear either disposable booties or their "complimentary" slippers. The rationale for this was not clear, however we complied out of politeness. Once we were called back for our consultation, the rooms were beautifully decorated with modern barn-style doors and comfy chairs. The downside was that the rooms were not soundproof, which made us feel a little self-conscious in talking about our sensitive issues. When Dr. Chang arrived, he set our mind at ease by asking pinpointed questions about our situation and gave us sound information and statistics, which helped us make an educated decision about treatment. The clinic offered same day testing for semen analysis and transvaginal ultrasound, which was helpful. Once the testing was complete, the nursing staff took over and assisted us in completing the necessary paperwork. The main form of communication once established as a patient is through the patient portal messaging system, which can be good or bad. A good point is that you can be thorough in providing them as much information in your message so that they have all of your concerns in one place. A bad point might be that if you do not have the patience necessary to wait on their response, you may find yourself becoming frustrated with the system. Also, their messaging system does not have the "reply" feature as in traditional email, and you are forced to create a new message every time you communicate with a member of their staff, even if it is in response to the same original message. All in all, this experience has been a positive one. As of right now, COVID-19 has halted our treatment, including that of our egg donor. We are waiting for the restrictions to be lifted for elective surgeries to continue so that we can move forward with our plans for IVF.

We loved our experience with CNY but it’s not for everyone. They don’t hold your hand, so you really have to be your own advocate and do your own research. But their treatment is up to par with the first fertility clinic we saw, which was three times the price of CNY.

The one in Albany, Beautiful! a log cabin feel. Then they gave me a plush warm rob and the setting is no where near a hospital feel. I was very pleased with this and it made me feel really comfortable and at ease.

Beautiful, clean facility, and they seem pretty well organized. We did not have a long wait time when we went there to do our egg retrieval. The staff was great and made us feel comfortable at what is usually a pretty nervous time.

To work with this clinic, you have to be on top of your stuff. If you are looking for hand holding and a passive approach to your care, I wouldn’t recommend this clinic for you. If you have a strong voice and have done your research, I think this is a great fit! They support the approach you feel best about while giving their guidance and opinions as well.

Strengths - the atmosphere is beautiful and calming, you don’t feel like a number, the staff is amazing, it’s so easy to get seen right away if you need blood work or an ultrasound. They are also really fast to respond in the patient portal! Weaknesses - there’s no way to contact the clinic by phone sadly, which would be very helpful!

I think that at first, I didn't know what to expect, I didn't know about ways to save money so I think that initially I may have spent too much money but there are so many places where you can get your medications from and save which include out of the country. I also would say to make sure you get your meds early and get an extra one of each just in case. Don't try to save money because you will run out and thanks to FedEx, you won't get your meds on time. So even if you don't use all of your meds, just be prepared and have extra.

The clinic is a bit of a baby factory, as stated earlier, and I did feel like another person shuffling through it. I didn't mind because of the commitment to lower costs. I did like that there was a lot of information online and that they have a lot of recommendations readily accessible there as well.

This is a high volume center, so be sure you ask lots of questions and advocate for yourself so you get what you need. Also pay attention to the protocols so nothing gets missed. I had drugs ordered that I wasn’t given instructions for, which was an oversight.

I absolutely love CNY and every staff member there. I have been treated at three of CNY's locations (Atlanta, Colorado and Syracuse). My husband and I are blessed to be in their care they treat us like human beings and are absolutely caring and compassionate. The best thing we ever did was switch from our local clinic in FL and travel to CNY for treatment. If you are looking for affordable and compassionate treatment then CNY is the place I recommend.

its a large group that takes on a lot of people many of them people that other clinics refuse to give treatment because they don't want their success rates lowered when it takes them a bit longer to get pregnant so this means that you have to self Advocate and tell them what you need. lots of people go to them with knowledge and experience in Fertility treatments and they don't need or want a lot of hovering and handholding but they are happy to do what you need when they know what that is. they are affordable and have support available to you if you ask. they are respectful of your knowledge about your situation and are open to exploring new or different treatments that you might bring. they have a great online presence and lots of information available to everyone not just their patients including the doctors doing live talks online with anyone interested to ask questions or discuss certain topics. overall its amazing for what it is

I did all of my monitoring appointments at the Rochester location, which is a lovely and calming space that in pre-COVID times looks like it could have been a spa. Because of COVID there weren't any massage, acupuncture, yoga, or other in-person offerings. I felt comfortable and calmed by the environment. I felt they had good COVID precautions in place. The only weakness of this entire experience is that is it hard to communicate/get a hold of someone on the phone. Again, I don't know how much is COVID-related, but it would have been nice to have a phone number to call and connect with someone without always having to either use the messaging feature on the patient portal and wait a bit for a (non-urgent) response, or leaving a message on billing or another extension and then have to be available when they call back in order to avoid drawn-out phone tag. They WERE accessible if there was an urgent concern through a dedicated on-call nurse's line, so that felt good.

Beautiful clinic, very clean and well laid out. Strengths-This clinic is a well oiled machine. They have a portal where I can access all my tests and records. I can also email the nursing staff and get a same day response. They are knowledgeable in fertility and also both eastern and western medicine. They promote yoga and specialized diet. Weaknesses: None.

This clinic has a lot of travel patients due to their low cost procedures. This being said I felt less like a number than I did at my local clinic. It is easy to get in touch with who you need to via their patient portal and get answers fast. If you enjoy in person contact, being a travel patient might not be for you. Some patients have flown/driven to New York to stay for the whole cycle to be monitored there, but I chose to fly in only for procedures and did remote monitoring in my home state. I have liked all the doctors, but they all have very different personalities. Once I found the one I clicked with it made it easier.

I wish they were closer or had a location in Michigan!!! I know they’re growing & offering a lot of state of the art treatment & procedures which I think is great! I am so excited to travel to the Syracuse Clinic, from reviews I’ve read & pictures I’ve seen online, it looks very nice. Like a spa.

Best clinic I’ve been to! They make you feel welcome and at peace from the first second you come in. It feels more like a spa than a clinic. Everyone is very attentive and they go their way out to make you feel comfortable at all times. Prices are unbeatable which is a plus!

So, I love the vibe. It's clean, they play relaxing music, there's a mini store to get you vitamins from, and you don't get lost finding it. It's a decent size since it's still new. They do so much there. If your stressing you can get a massage and/or counseling. Now the down side, they are still new. They are a part of CNY in New York so you're getting great care but this location currently doesn't do IVF. They are getting everything ready, building, hiring more staff, getting trained, to start IVF maybe next year. This is a plus and negative. I would love to get everything done here but that means waiting and tons more changes. However, that means they're doing a great job. If you can't wait CNY Monroe will get all testing, labs, and scans done until you're ready to retrieve and transfer in New York. They will then monitor you again until release to OB or next cycle. Once they become fully functional I know it will take some adjustments but just having Dr. V be there from start to finish would be amazing.

This clinic is amazing and wonderful. Very warm and thorough. They are understanding of financial difficulties and will work with you to afford the treatments needed. The only thing they could improve upon is hold time when you call. Sometimes I get through immediately, sometimes I'm on hold for over 10 minutes. Other than that, they are fantastic.

PRICE, PRICE, PRICE!! CNY has the best IVF pricing in the USA!! They also have a great FB group and amazing live convos with Dr. Kiltz himself on a nightly basis. It's a huge strength and keeps me so interested & excited to start my cycle with them!! No weaknesses as of right now! So far so good! Things are moving pretty quickly.

Weakness you have to travel, but we have signed up for that. Long wait times at the clinic, but they have people from around the world coming to CNY. You have to be understanding. Strengths they are always their, always apologetic when there is long wait times or issues with pregnancy. Very sympathetic very compassionate. Always understanding, very knowledgeable. The price is lower then most by thousands, that's including travel and hotel. Always avaliable.

Their nursing and financial team are great. Dr. Kiltz is great. Unfortunately I haven’t dealt with anyone else. They make IVF affordable for all who are trying to achieve their dreams of having children. I didn’t receive the greatest care at other fertility places but at CNY, they treat you with respect, like family and they have monthly IVF grants to help pay for IVF cycles. I’m excited for this journey and for CNY to help my husband and I become first time parents!

The clinic is very clean. It's like going to a spa. It's amazing. They sometimes are very busy and it's a little bit of a wait but they are worth it and I wouldn't go anywhere else. You have to stay on top of the billing if you see them at a location other than Syracuse. I've had to have my insurance correct most bills due to my insurance having a glitch with it having kiltz as both in and out of network and the way claims are sent to them.

The fact that they provide every aspect of assisting with achieving the best fertility outcomes by having a full spectrum of health & wellness treatment options available on top of the medical treatments is extremely beneficial.

I loved the clinic, once I arrived. This clinic has a TON of travel patients so they are most definitely BUSY. I will say this being my first round of IVF I really didn't know what to expect and because I've only gone to this clinic for the full process I can not compare to how ivf is done elsewhere. But with my experience with this clinic, I had to be in charge of my own medicine more than I wanted to. When starting a cycle I never spoke with the same nurse on the phone, some times one nurse would tell me something and then another would upload something different into my portal. If I weren't paying attention and seen their mistake would that have ruined my cycle? I don't know, but I didn't like having this happen more than once. When you arrive at the clinic you are the queen and I mean that. They are SO over the top nice to you. They make you feel comfortable in an uncomfortable situation. They take REALLY good care of you and I LOVED it. The communication is wonderful once inside the clinic and I wouldn't change a single thing about my experience with the nursing staff upon arrival. They have a healing art spa and although I opted out of using it, it is BEAUTIFUL! I think every patient looking at this clinic needs to know they are BUSY and I mean BUSY. They will not remember your name until your second or third time visiting them in office because they see so many people. Things may be different if you monitor there but I stayed local to monitor so I was asked multiple times about myself (job, kids, where I'm from) and although it seems like no big deal when you're paying thousands of dollars for the treatments you kind of expect your doctor to remember your face. Aside from those few issues, this clinic is clean, well put together and has an amazing staff. They are affordable and because of that, they are a little too busy and understaffed for the number of people requesting their help.

It takes a while to get a phone consult with the dr.s because they are one of the least expensive clinics in the country, but once you do, things start moving quickly. They send your meds protocol to integrity pharm and get really good deals with them because of the volume they do. I wish they had some kind of checklist for new patients because I was a bit lost about what to do after the consult. I just had to call and talk with nursing staff several times to get it all figured out. Also, their CNY Facebook support group was extremely helpful! The clinic is pretty well organized for how many patients they seem to have, but I think the patient needs to know what they should be doing, or ask a ton of questions if you’re new to IVF because you don’t get a nurse that walks you through it. Also, documents on the portal were hard for me to find. Some stuff I didn’t even see until way later. If you’re a first timer, use the FB group to ask questions and search postings for answers. That really helped me.